The table below looks at the statistics for ITSM skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 81 73 66
Rank change year-on-year
-8 -7
Permanent jobs citing ITSM 3 1 2
As % of all permanent IT jobs located in the North East 0.38% 0.13% 0.31%
As % of the Processes & Methodologies category 0.48% 0.17% 0.38%
Number of salaries quoted 3 1 2
Average salary £32,500 £31,000 £31,250
Average salary % change year-on-year
+4.83% -0.80%
90% offered a salary of more than £20,100 £31,000 £22,250
10% offered a salary of more than £50,500 £31,000 £40,250
UK excluding London average salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
630 573 531
As % of all permanent IT jobs located in the North East 80.46% 71.89% 81.07%
Number of salaries quoted 526 438 451
Average salary £40,000 £37,500 £39,500
Average salary % change year-on-year
+6.66% -5.06%
90% offered a salary of more than £30,000 £25,000 £27,000
10% offered a salary of more than £55,000 £52,500 £50,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

ITSM
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North East

ITSM
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North East region.

ITSM Salary Trend in the North East

ITSM
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing ITSM across the North East region over the 3 months to 3 July 2015.

ITSM Salary Histogram in the North East

ITSM
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the North East region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -9 3 £32,500 +4.83% 2
ITSM
England

ITSM
Top 30 Related IT Skills in the North East

For the 6 months to 3 July 2015, IT jobs across the North East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 4 (66.67%) ITIL
1 4 (66.67%) Service Management
1 4 (66.67%) Service Delivery
1 4 (66.67%) Incident Management
2 3 (50.00%) Windows
2 3 (50.00%) MS Excel
2 3 (50.00%) Microsoft
2 3 (50.00%) Analytical Skills
3 2 (33.33%) Windows XP
3 2 (33.33%) Cisco
3 2 (33.33%) Problem Management
3 2 (33.33%) Management Information System
3 2 (33.33%) Windows 7
3 2 (33.33%) Information Security
4 1 (16.67%) MCITP
4 1 (16.67%) Continuous Improvement
4 1 (16.67%) Windows Server 2012
4 1 (16.67%) ServiceNow
4 1 (16.67%) Line Management
4 1 (16.67%) Workflow
4 1 (16.67%) VMware
4 1 (16.67%) Remedy ITSM
4 1 (16.67%) Change Management
4 1 (16.67%) MS Office
4 1 (16.67%) SLA
4 1 (16.67%) MCSE
4 1 (16.67%) Active Directory
4 1 (16.67%) HP
4 1 (16.67%) Dell
4 1 (16.67%) Microsoft Certification

ITSM
Top Related IT Skills in the North East by Category

For the 6 months to 3 July 2015, IT jobs across the North East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 3 (50.00%) MS Excel
2 1 (16.67%) MS Office
Business Applications
1 1 (16.67%) Remedy ITSM
Job Titles
1 3 (50.00%) Analyst
2 2 (33.33%) Service Analyst
3 1 (16.67%) Administrator
3 1 (16.67%) Service Manager
3 1 (16.67%) Service Desk Analyst
3 1 (16.67%) IT Administrator
3 1 (16.67%) Infrastructure Manager
3 1 (16.67%) Services Delivery Analyst
3 1 (16.67%) IT Services Manager
3 1 (16.67%) IT Infrastructure Manager
3 1 (16.67%) Account Manager
Miscellaneous
1 3 (50.00%) Analytical Skills
2 2 (33.33%) Management Information System
Operating Systems
1 3 (50.00%) Windows
2 2 (33.33%) Windows XP
2 2 (33.33%) Windows 7
3 1 (16.67%) Windows Server 2012
Processes & Methodologies
1 4 (66.67%) ITIL
1 4 (66.67%) Service Management
1 4 (66.67%) Service Delivery
1 4 (66.67%) Incident Management
2 2 (33.33%) Problem Management
2 2 (33.33%) Information Security
3 1 (16.67%) Continuous Improvement
3 1 (16.67%) Line Management
3 1 (16.67%) Change Management
3 1 (16.67%) Workflow
Qualifications
1 1 (16.67%) MCSE
1 1 (16.67%) Microsoft Certification
1 1 (16.67%) MCITP
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 1 (16.67%) Active Directory
Vendors
1 3 (50.00%) Microsoft
2 2 (33.33%) Cisco
3 1 (16.67%) HP
3 1 (16.67%) Dell
3 1 (16.67%) Remedy
3 1 (16.67%) VMware
3 1 (16.67%) ServiceNow
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: Yesterday
Sunderland, Tyne and Wear
Lea Consultancy Ltd
Posted: 3 days ago