The table below looks at the statistics for ITSM skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank - - 67
Permanent jobs citing ITSM 0 0 3
As % of all permanent IT jobs located in the North East - - 0.45%
As % of the Processes & Methodologies category - - 0.60%
Number of salaries quoted 0 0 3
Average salary - - £80,000
UK excluding London average salary £39,000 £45,000 £42,500
% change year-on-year
-13.33% +5.88%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
649 509 500
As % of all permanent IT jobs located in the North East 82.15% 80.92% 74.96%
Number of salaries quoted 536 431 424
Average salary £39,250 £40,000 £37,500
Average salary % change year-on-year
-1.87% +6.66%
90% offered a salary of more than £27,500 £26,500 £25,000
10% offered a salary of more than £55,000 £56,730 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the North East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North East

ITSM
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the North East region.

ITSM Salary Trend in the North East

ITSM
Top 30 Related IT Skills in the North East

For the 6 months to 19 December 2014, IT jobs across the North East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 3 (75.00%) Service Management
1 3 (75.00%) ITIL
2 2 (50.00%) SharePoint
3 1 (25.00%) Management Information System
3 1 (25.00%) Analytical Skills
3 1 (25.00%) Remedy ITSM
3 1 (25.00%) VMware Infrastructure
3 1 (25.00%) Finance
3 1 (25.00%) MS Excel
3 1 (25.00%) Cisco
3 1 (25.00%) Microsoft
3 1 (25.00%) HP
3 1 (25.00%) Dell
3 1 (25.00%) Remedy
3 1 (25.00%) VMware
3 1 (25.00%) Service Delivery
3 1 (25.00%) Migration
3 1 (25.00%) Information Security
3 1 (25.00%) Asset Management
3 1 (25.00%) TOGAF
3 1 (25.00%) Incident Management
3 1 (25.00%) Enterprise Architecture
3 1 (25.00%) Problem Management
3 1 (25.00%) Mentoring
3 1 (25.00%) Windows
3 1 (25.00%) Windows XP
3 1 (25.00%) Windows 7
3 1 (25.00%) SQL
3 1 (25.00%) Web Services
3 1 (25.00%) B2C

ITSM
Top Related IT Skills in the North East by Category

For the 6 months to 19 December 2014, IT jobs across the North East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (50.00%) SharePoint
Applications
1 1 (25.00%) MS Excel
Business Applications
1 1 (25.00%) Remedy ITSM
General
1 1 (25.00%) Finance
Job Titles
1 2 (50.00%) Analyst
2 1 (25.00%) Applications Developer
2 1 (25.00%) Applications Support
2 1 (25.00%) Service Analyst
2 1 (25.00%) Service Desk Analyst
2 1 (25.00%) Remedy Developer
2 1 (25.00%) Head of IT
2 1 (25.00%) Developer
Libraries, Frameworks & Software Standards
1 1 (25.00%) Web Services
Miscellaneous
1 1 (25.00%) Management Information System
1 1 (25.00%) Analytical Skills
Operating Systems
1 1 (25.00%) Windows
1 1 (25.00%) Windows XP
1 1 (25.00%) Windows 7
Processes & Methodologies
1 3 (75.00%) Service Management
1 3 (75.00%) ITIL
2 1 (25.00%) B2C
2 1 (25.00%) Service Delivery
2 1 (25.00%) Migration
2 1 (25.00%) Information Security
2 1 (25.00%) Asset Management
2 1 (25.00%) TOGAF
2 1 (25.00%) Incident Management
2 1 (25.00%) Enterprise Architecture
2 1 (25.00%) Problem Management
2 1 (25.00%) Mentoring
Programming Languages
1 1 (25.00%) SQL
System Software
1 1 (25.00%) VMware Infrastructure
Vendors
1 1 (25.00%) Cisco
1 1 (25.00%) Microsoft
1 1 (25.00%) HP
1 1 (25.00%) Dell
1 1 (25.00%) Remedy
1 1 (25.00%) VMware
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum DOE + Benefits
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £30,000 to £35,000 per annum
Posted: 5 days ago