The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 10 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 228 226 301
Rank change year-on-year
-2 +75
Contract jobs citing ITSM 491 540 359
As % of all contract IT jobs located in England 1.07% 1.07% 0.70%
As % of the Processes & Methodologies category 1.29% 1.32% 0.90%
Number of daily rates quoted 328 331 197
Median daily rate £390 £450 £400
Median daily rate % change year-on-year
-13.33% +12.50%
90% offered a daily rate of more than £213 £225 £240
10% offered a daily rate of more than £525 £575 £550
UK excluding London median daily rate £335 £400 £400
% change year-on-year
-16.25% -
Number of hourly rates quoted 20 33 53
Median hourly rate £11.61 £21.00 £15.00
Median hourly rate % change year-on-year
-44.73% +40.00%
90% offered a hourly rate of more than £9.43 £12.00 £8.25
10% offered a hourly rate of more than £16.55 £41.42 £27.40
UK excluding London median hourly rate £11.16 £18.05 £15.00
% change year-on-year
-38.18% +20.33%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37964 41054 39822
As % of all contract IT jobs located in England 82.80% 81.51% 77.28%
Number of daily rates quoted 25471 27018 26370
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £300 £280
10% offered a daily rate of more than £600 £600 £600
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 997 1215 1133
Median hourly rate £28.00 £29.50 £25.00
Median hourly rate % change year-on-year
-5.08% +18.00%
90% offered a hourly rate of more than £12.50 £12.35 £11.75
10% offered a hourly rate of more than £50.00 £50.00 £47.50
UK excluding London median hourly rate £30.00 £34.00 £25.00
% change year-on-year
-11.76% +36.00%

ITSM
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 10 December 2016.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 10 December 2016.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -39 223 £450 -5.26% 32
North East +16 65 £350 -49.09% 1
South East -15 61 £330 -18.41% 16
North West +18 47 £325 -27.77% 5
East of England +8 29 £373 +104.94% 5
South West +6 21 £410 -6.28% 4
Yorkshire +22 19 £363 +3.57% 4
West Midlands -26 16 £338 -3.57% 3
East Midlands +4 13 £450 +9.75% 2
Midlands - 1 £450 -
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 10 December 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ITSM.

1 752 (70.68%) ITIL
2 685 (64.38%) Service Management
3 310 (29.14%) ServiceNow
4 211 (19.83%) Windows
5 201 (18.89%) Microsoft
6 178 (16.73%) Finance
7 175 (16.45%) JavaScript
8 163 (15.32%) Security Cleared
9 159 (14.94%) Change Management
10 155 (14.57%) ITIL V3
11 153 (14.38%) Agile Software Development
12 130 (12.22%) Problem Management
13 125 (11.75%) MS Office
14 124 (11.65%) SC Cleared
15 123 (11.56%) Service Delivery
16 122 (11.47%) MS Excel
17 118 (11.09%) Remedy
17 118 (11.09%) Remedy ITSM
18 117 (11.00%) Project Management
19 116 (10.90%) Linux
19 116 (10.90%) CMDB
20 111 (10.43%) Configuration Management
21 107 (10.06%) Active Directory
22 106 (9.96%) HTML
23 104 (9.77%) Analytical Skills
24 103 (9.68%) XML
24 103 (9.68%) Workflow
25 102 (9.59%) Web Services
26 97 (9.12%) Unix
27 95 (8.93%) SQL

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (7.71%) CMS
2 52 (4.89%) SharePoint
3 41 (3.85%) WebSphere
4 20 (1.88%) Blackberry Enterprise Server
5 17 (1.60%) Skype for Business
6 10 (0.94%) IIS
6 10 (0.94%) MS Exchange
7 9 (0.85%) Apache
7 9 (0.85%) SharePoint 2010
8 8 (0.75%) JBoss
8 8 (0.75%) Tomcat
9 7 (0.66%) BizTalk Server
10 6 (0.56%) Exchange Server 2010
10 6 (0.56%) LiveCycle
11 5 (0.47%) Adobe Experience Manager
11 5 (0.47%) Oracle Workflow
11 5 (0.47%) SAS
12 4 (0.38%) Oracle SOA Suite
12 4 (0.38%) WebLogic
13 3 (0.28%) WebSphere Application Server
Applications
1 125 (11.75%) MS Office
2 122 (11.47%) MS Excel
3 49 (4.61%) MS PowerPoint
4 16 (1.50%) MS Visio
5 9 (0.85%) MS Project
6 1 (0.094%) Spreadsheet
Business Applications
1 118 (11.09%) Remedy ITSM
2 9 (0.85%) Remedy AR System
3 8 (0.75%) Oracle Receivables
4 6 (0.56%) Dynamics CRM
5 4 (0.38%) assyst
5 4 (0.38%) SAP ERP
6 3 (0.28%) SAP HR
7 2 (0.19%) Northgate Housing
8 1 (0.094%) Dynamics NAV
8 1 (0.094%) MFGPRO
8 1 (0.094%) Oracle 11i
8 1 (0.094%) Oracle BPM
8 1 (0.094%) Oracle EBS
8 1 (0.094%) Orchard Housing
8 1 (0.094%) SAP Business ByDesign
8 1 (0.094%) SAP Business One
8 1 (0.094%) SAP Oil and Gas
Cloud Services
1 91 (8.55%) SaaS
2 72 (6.77%) PaaS
3 71 (6.67%) IaaS
4 21 (1.97%) Microsoft Azure
5 16 (1.50%) Office 365
6 11 (1.03%) Cloud Computing
7 8 (0.75%) Amazon AWS
8 6 (0.56%) G Suite
9 5 (0.47%) Yammer
10 3 (0.28%) Azure Active Directory
10 3 (0.28%) HP Helion
11 2 (0.19%) Amazon EC2
11 2 (0.19%) Google App Engine
11 2 (0.19%) Google Cloud Platform
11 2 (0.19%) Google Drive
11 2 (0.19%) OneDrive
11 2 (0.19%) Rackspace Cloud
12 1 (0.094%) Mimecast
Communications & Networking
1 46 (4.32%) DNS
2 45 (4.23%) Firewall
3 31 (2.91%) LAN
4 30 (2.82%) TCP/IP
5 29 (2.73%) LDAP
6 27 (2.54%) DHCP
6 27 (2.54%) WAN
7 21 (1.97%) SAN
7 21 (1.97%) VPN
8 19 (1.79%) HTTP
9 17 (1.60%) Internet
10 13 (1.22%) Ethernet
10 13 (1.22%) Remote Desktop
10 13 (1.22%) Wi-Fi
11 12 (1.13%) SSL
12 11 (1.03%) MPLS
12 11 (1.03%) VoIP
13 10 (0.94%) HTTPS
13 10 (0.94%) iSCSI
13 10 (0.94%) NAS
Database & Business Intelligence
1 59 (5.55%) SQL Server
2 22 (2.07%) Oracle Database
3 16 (1.50%) SQL Server Reporting Services
4 15 (1.41%) Data Warehouse
5 14 (1.32%) Relational Database
6 10 (0.94%) MySQL
7 8 (0.75%) Oracle Database 11g
8 7 (0.66%) SQL Server Integration Services
9 6 (0.56%) DB2
9 6 (0.56%) MS Access
9 6 (0.56%) RDBMS
10 5 (0.47%) BusinessObjects
10 5 (0.47%) Essbase
10 5 (0.47%) Oracle Reports
11 4 (0.38%) PostgreSQL
11 4 (0.38%) Power BI
12 3 (0.28%) Oracle OLAP
12 3 (0.28%) QlikView
12 3 (0.28%) SAS Enterprise Guide
12 3 (0.28%) SAS Enterprise Miner
Development Applications
1 26 (2.44%) JIRA
2 15 (1.41%) Team Foundation Server
3 12 (1.13%) Rational DOORS
4 6 (0.56%) Selenium
5 4 (0.38%) Jenkins
5 4 (0.38%) Maven
5 4 (0.38%) Talend Open Studio
6 3 (0.28%) Artifactory
6 3 (0.28%) Atlassian Bamboo
6 3 (0.28%) Gradle
6 3 (0.28%) MSI
7 2 (0.19%) JUnit
7 2 (0.19%) TortoiseSVN
7 2 (0.19%) Travis CI
8 1 (0.094%) AdminStudio
8 1 (0.094%) Ant
8 1 (0.094%) ClearQuest
8 1 (0.094%) FindBugs
8 1 (0.094%) JDeveloper
8 1 (0.094%) Oracle Forms
General
1 178 (16.73%) Finance
2 50 (4.70%) Banking
2 50 (4.70%) Retail
3 35 (3.29%) Manufacturing
4 33 (3.10%) Legal
5 30 (2.82%) Pharmaceutical
5 30 (2.82%) Telecoms
6 14 (1.32%) Marketing
7 8 (0.75%) Financial Institution
8 7 (0.66%) Japanese Language
9 5 (0.47%) Law
10 4 (0.38%) Billing
10 4 (0.38%) German Language
10 4 (0.38%) Investment Banking
11 3 (0.28%) Front Office
11 3 (0.28%) Games
12 2 (0.19%) Advertising
12 2 (0.19%) Automotive
12 2 (0.19%) Military
12 2 (0.19%) Retail Banking
Job Titles
1 276 (25.94%) Analyst
2 186 (17.48%) Developer
3 130 (12.22%) ServiceNow Developer
4 109 (10.24%) Service Analyst
5 77 (7.24%) Architect
6 76 (7.14%) Business Analyst
7 72 (6.77%) Service Desk Analyst
8 60 (5.64%) Service Manager
9 58 (5.45%) Consultant
10 50 (4.70%) Administrator
11 42 (3.95%) Project Manager
12 41 (3.85%) ITSM Analyst
13 40 (3.76%) Operations Engineer
13 40 (3.76%) Support Analyst
14 34 (3.20%) 1st Line Service Desk Analyst
15 26 (2.44%) IT Analyst
16 25 (2.35%) Senior Operations Engineer
17 21 (1.97%) IT Manager
18 20 (1.88%) Services Delivery Manager
18 20 (1.88%) Systems Administrator
Libraries, Frameworks & Software Standards
1 106 (9.96%) HTML
2 103 (9.68%) XML
3 102 (9.59%) Web Services
4 85 (7.99%) CSS
5 48 (4.51%) Middleware
6 46 (4.32%) Ajax
7 31 (2.91%) SOAP
8 29 (2.73%) REST
9 25 (2.35%) .NET
9 25 (2.35%) HTML5
10 23 (2.16%) XHTML
11 17 (1.60%) JSON
12 16 (1.50%) AngularJS
12 16 (1.50%) J2EE
13 15 (1.41%) XSL
14 14 (1.32%) XML Schema
15 12 (1.13%) Twitter Bootstrap
16 7 (0.66%) Oracle ADF
17 6 (0.56%) ASP.NET
17 6 (0.56%) jQuery
Miscellaneous
1 116 (10.90%) CMDB
2 104 (9.77%) Analytical Skills
3 59 (5.55%) Data Centre
4 51 (4.79%) Management Information System
5 28 (2.63%) Computer Science
6 27 (2.54%) Blackberry
7 23 (2.16%) iPhone
8 22 (2.07%) iPad
8 22 (2.07%) Tandem
8 22 (2.07%) User Experience
9 15 (1.41%) Virtual Team
10 14 (1.32%) Mainframe
10 14 (1.32%) Public Cloud
11 13 (1.22%) Client/Server
11 13 (1.22%) Statistics
12 9 (0.85%) Smartphone
13 8 (0.75%) Clustering
13 8 (0.75%) NHS
13 8 (0.75%) PMI
14 7 (0.66%) Data Structures
Operating Systems
1 211 (19.83%) Windows
2 116 (10.90%) Linux
3 97 (9.12%) Unix
4 58 (5.45%) Windows XP
5 55 (5.17%) Windows 7
6 52 (4.89%) AIX
7 45 (4.23%) Windows Server
8 34 (3.20%) Windows 2000
9 27 (2.54%) Windows Server 2008
10 20 (1.88%) Windows Server 2012
11 15 (1.41%) Mac OS X
12 14 (1.32%) Solaris
13 13 (1.22%) Android
14 12 (1.13%) Red Hat Enterprise Linux
15 10 (0.94%) Windows 8
16 9 (0.85%) Apple iOS
16 9 (0.85%) SUSE
17 8 (0.75%) Windows 10
17 8 (0.75%) Windows Server 2003
18 7 (0.66%) Oracle Linux
Processes & Methodologies
1 752 (70.68%) ITIL
2 685 (64.38%) Service Management
3 159 (14.94%) Change Management
4 155 (14.57%) ITIL V3
5 153 (14.38%) Agile Software Development
6 130 (12.22%) Problem Management
7 123 (11.56%) Service Delivery
8 117 (11.00%) Project Management
9 111 (10.43%) Configuration Management
10 103 (9.68%) Workflow
11 94 (8.83%) PRINCE2
12 93 (8.74%) Stakeholder Management
13 83 (7.80%) Incident Management
14 73 (6.86%) DevOps
15 70 (6.58%) Asset Management
16 65 (6.11%) Service Design
17 62 (5.83%) Data Management
18 60 (5.64%) Release Management
19 56 (5.26%) Continuous Improvement
20 54 (5.08%) Open Source
Programming Languages
1 175 (16.45%) JavaScript
2 95 (8.93%) SQL
3 61 (5.73%) Java
4 32 (3.01%) Perl
5 30 (2.82%) PowerShell
6 24 (2.26%) Python
7 20 (1.88%) Bash Shell
8 15 (1.41%) C
9 14 (1.32%) PHP
10 13 (1.22%) PL/SQL
11 11 (1.03%) C++
11 11 (1.03%) Jython
11 11 (1.03%) VB
12 10 (0.94%) C#
13 9 (0.85%) VB.NET
14 7 (0.66%) Korn
14 7 (0.66%) Shell Script
15 4 (0.38%) COBOL
15 4 (0.38%) Ruby
15 4 (0.38%) T-SQL
Qualifications
1 163 (15.32%) Security Cleared
2 124 (11.65%) SC Cleared
3 74 (6.95%) Degree
4 61 (5.73%) ITIL Certification
5 38 (3.57%) ITIL Foundation Certificate
6 27 (2.54%) Microsoft Certification
7 23 (2.16%) DV Cleared
8 22 (2.07%) ISEB
9 19 (1.79%) PMI Certification
10 17 (1.60%) Cisco Certification
11 16 (1.50%) PMP
12 15 (1.41%) MCSE
13 12 (1.13%) BPSS Clearance
14 10 (0.94%) CCNA
15 9 (0.85%) CISSP
16 8 (0.75%) CCNP
16 8 (0.75%) CISM
16 8 (0.75%) MCP
17 7 (0.66%) BC Cleared
18 6 (0.56%) CTC Cleared
Quality Assurance & Compliance
1 90 (8.46%) SLA
2 21 (1.97%) QA
3 17 (1.60%) COBIT
4 14 (1.32%) Disclosure Scotland
5 9 (0.85%) ISO/IEC 27001
6 6 (0.56%) PCI DSS
7 4 (0.38%) Data Quality
7 4 (0.38%) ISO 9001
7 4 (0.38%) ISO22301
7 4 (0.38%) PMBOK
7 4 (0.38%) WCAG
8 3 (0.28%) Sarbanes-Oxley
9 2 (0.19%) GxP
10 1 (0.094%) ISO 9000
10 1 (0.094%) ISO/IEC 17799
10 1 (0.094%) ISO/IEC 20000
System Software
1 107 (10.06%) Active Directory
2 27 (2.54%) VMware Infrastructure
3 9 (0.85%) vSphere
4 8 (0.75%) Hyper-V
5 7 (0.66%) Terminal Services
5 7 (0.66%) Virtual Machines
6 6 (0.56%) VMware ESXi
7 5 (0.47%) Virtual Desktop
8 3 (0.28%) Microsoft App-V
8 3 (0.28%) XenApp
9 2 (0.19%) Oracle RAC
9 2 (0.19%) Tivoli Directory Server
9 2 (0.19%) Veritas Cluster Server
9 2 (0.19%) VMware ESX
9 2 (0.19%) Xen
10 1 (0.094%) Firmware
10 1 (0.094%) KVM
10 1 (0.094%) MetaFrame
10 1 (0.094%) NFS
10 1 (0.094%) Snort
Systems Management
1 26 (2.44%) Puppet
2 25 (2.35%) SCCM
3 22 (2.07%) HP Operations Orchestration
4 17 (1.60%) SCOM
5 12 (1.13%) BladeLogic
6 11 (1.03%) Ansible
6 11 (1.03%) SCOrch
7 9 (0.85%) OVSD
8 7 (0.66%) OpenView
9 5 (0.47%) Tivoli
9 5 (0.47%) WSUS
10 4 (0.38%) Microsoft Clustering
10 4 (0.38%) OpenView Configuration Management
11 3 (0.28%) AirWatch
11 3 (0.28%) Netcool
11 3 (0.28%) Oracle RMAN
11 3 (0.28%) Tivoli Storage Manager
11 3 (0.28%) Unicenter
12 2 (0.19%) Oracle Enterprise Manager
12 2 (0.19%) Tivoli Identity Manager
Vendors
1 310 (29.14%) ServiceNow
2 201 (18.89%) Microsoft
3 118 (11.09%) Remedy
4 86 (8.08%) HP
5 80 (7.52%) Oracle
6 79 (7.42%) BMC
7 38 (3.57%) VMware
8 35 (3.29%) Cisco
9 32 (3.01%) CA
10 27 (2.54%) SAP
11 25 (2.35%) IBM
12 19 (1.79%) Dell
13 16 (1.50%) Citrix
14 15 (1.41%) Google
14 15 (1.41%) LANDesk
15 13 (1.22%) EMC
15 13 (1.22%) F5
16 12 (1.13%) CA Agile Central
17 10 (0.94%) Juniper
17 10 (0.94%) SevOne
Oxfordshire
The One Group
Rate: Market related
Posted: 21 hours ago
Birmingham, West Midlands (County)
onezeero.
Rate: £250 - £275 per day
Posted: 23 hours ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Rate: £150.00 - £180.00 per day
Posted: 3 days ago
Central London / West End
Complete Tech Limited
Rate: Up to £66,500 per annum + Outstanding Benefits
Posted: 23 hours ago
London
Thebes IT
Posted: 4 days ago
City, London
Thebes IT
Posted: 4 days ago
London
TEKsystems
Rate: £450 - £500 per annum
Posted: 3 days ago
Leeds, West Yorkshire
Plan-net
Rate: Competitive rate
Posted: 4 days ago