The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 261 232 304
Rank change year-on-year
-29 +72
Contract jobs citing ITSM 376 392 227
As % of all contract IT jobs located in England 0.79% 0.86% 0.56%
As % of the Processes & Methodologies category 1.04% 1.14% 0.76%
Number of daily rates quoted 240 235 102
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£405 £400 £350
Average daily rate % change year-on-year
+1.25% +14.28%
90% offered a daily rate of more than £207 £123 £226
10% offered a daily rate of more than £550 £500 £500
UK excluding London average daily rate £350 £355 £338
% change year-on-year
-1.40% +5.18%
Number of hourly rates quoted 23 21 19
Average hourly rate £16.75 £17.00 £17.50
Average hourly rate % change year-on-year
-1.47% -2.85%
90% offered a hourly rate of more than £12.61 £12.31 £11.08
10% offered a hourly rate of more than £20.00 £26.00 £27.70
UK excluding London average hourly rate £16.75 £20.00 £14.08
% change year-on-year
-16.25% +42.02%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
36276 34482 29909
As % of all contract IT jobs located in England 76.17% 75.38% 73.44%
Number of daily rates quoted 23210 21106 18166
Average daily rate £425 £408 £400
Average daily rate % change year-on-year
+4.29% +1.87%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 964 1079 1107
Average hourly rate £28.19 £27.50 £30.00
Average hourly rate % change year-on-year
+2.50% -8.33%
90% offered a hourly rate of more than £12.00 £12.33 £12.35
10% offered a hourly rate of more than £49.50 £47.50 £51.50
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 27 February 2015.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 27 February 2015.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +30 190 £475 +7.34% 41
South East -48 80 £375 - 17
Yorkshire +1 29 £340 -28.42% 7
West Midlands -6 23 £273 -22.14% 4
South West -40 18 £360 +1.05% 8
East Midlands -7 13 £525 +377.27% 3
North West -18 13 £415 -17.41% 8
East of England -9 11 £225 +77.16% 8
Midlands - - - -
North East - - - - 1
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 27 February 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 521 (69.84%) ITIL
2 498 (66.76%) Service Management
3 192 (25.74%) Microsoft
4 148 (19.84%) Remedy
4 148 (19.84%) Remedy ITSM
5 138 (18.50%) Security Cleared
6 135 (18.10%) Windows
7 127 (17.02%) Finance
8 126 (16.89%) SC Cleared
9 111 (14.88%) ServiceNow
9 111 (14.88%) Project Management
10 105 (14.08%) Service Delivery
11 104 (13.94%) MS Office
12 94 (12.60%) Incident Management
13 88 (11.80%) BMC
14 85 (11.39%) Analytical Skills
15 77 (10.32%) SQL
15 77 (10.32%) Change Management
16 76 (10.19%) Degree
16 76 (10.19%) Active Directory
17 75 (10.05%) Management Information System
18 73 (9.79%) MS Excel
19 72 (9.65%) HP
20 66 (8.85%) Web Services
21 64 (8.58%) Oracle
21 64 (8.58%) CMDB
22 62 (8.31%) XML
23 61 (8.18%) HTML
24 60 (8.04%) Stakeholder Management
25 58 (7.77%) ITIL Certification

ITSM
Top Related IT Skills in England by Category

For the 6 months to 27 February 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 52 (6.97%) SharePoint
2 27 (3.62%) WebLogic
3 20 (2.68%) MS Exchange
4 16 (2.14%) OpenStack
5 14 (1.88%) Tomcat
6 12 (1.61%) Blackberry Enterprise Server
7 9 (1.21%) CMS
8 8 (1.07%) Apache
8 8 (1.07%) JBoss
9 7 (0.94%) Exchange Server 2013
10 6 (0.80%) Lync
10 6 (0.80%) IBM Notes
11 4 (0.54%) Exchange Server 2010
12 3 (0.40%) SharePoint 2010
12 3 (0.40%) IIS
12 3 (0.40%) Oracle HTTP Server
12 3 (0.40%) BizTalk Server
12 3 (0.40%) Oracle Coherence
12 3 (0.40%) IBM HTTP Server
12 3 (0.40%) WebSphere
Applications
1 104 (13.94%) MS Office
2 73 (9.79%) MS Excel
3 16 (2.14%) MS Visio
4 12 (1.61%) MS PowerPoint
5 3 (0.40%) Photoshop
5 3 (0.40%) MS Project
6 1 (0.13%) InfoPath
6 1 (0.13%) Adobe Captivate
6 1 (0.13%) Spreadsheet
6 1 (0.13%) Acrobat
Business Applications
1 148 (19.84%) Remedy ITSM
2 7 (0.94%) Remedy AR System
3 6 (0.80%) assyst
4 4 (0.54%) Oracle Retail
5 3 (0.40%) SAP Oil and Gas
6 2 (0.27%) Oracle ERP
6 2 (0.27%) Oracle EBS R12
7 1 (0.13%) Oracle Applications
7 1 (0.13%) Summit
7 1 (0.13%) SAP R/3
Cloud Services
1 21 (2.82%) SaaS
2 19 (2.55%) Google Apps
3 8 (1.07%) PaaS
3 8 (1.07%) IaaS
4 5 (0.67%) Office 365
Communications & Networking
1 47 (6.30%) SAN
2 31 (4.16%) VPN
3 29 (3.89%) TCP/IP
4 27 (3.62%) LAN
5 26 (3.49%) NAS
6 25 (3.35%) LDAP
6 25 (3.35%) SSL
7 24 (3.22%) WAN
8 23 (3.08%) Firewall
9 16 (2.14%) NetScaler
10 12 (1.61%) MPLS
10 12 (1.61%) BIG-IP
11 11 (1.47%) Internet
12 10 (1.34%) DNS
12 10 (1.34%) Wi-Fi
13 9 (1.21%) Wireless
13 9 (1.21%) BGP
13 9 (1.21%) DSL
14 7 (0.94%) DHCP
15 6 (0.80%) Multicast
Database & Business Intelligence
1 38 (5.09%) Oracle Database
2 24 (3.22%) SQL Server
3 20 (2.68%) Relational Database
4 16 (2.14%) RDBMS
5 15 (2.01%) Oracle Database 11g
6 10 (1.34%) Oracle Reports
7 9 (1.21%) Data Warehouse
8 7 (0.94%) Data Mining
8 7 (0.94%) VLDB
8 7 (0.94%) Oracle Database 12c
9 4 (0.54%) Big Data
9 4 (0.54%) Oracle Database 10g
9 4 (0.54%) Crystal Reports
10 3 (0.40%) Hadoop
10 3 (0.40%) MS Access
11 2 (0.27%) DB2
11 2 (0.27%) SQL Server 2008
11 2 (0.27%) Pentaho
12 1 (0.13%) BusinessObjects Web Intelligence
12 1 (0.13%) BusinessObjects
Development Applications
1 28 (3.75%) Toad
2 18 (2.41%) Eclipse
3 15 (2.01%) JIRA
3 15 (2.01%) ClearQuest
4 13 (1.74%) Subversion
4 13 (1.74%) JUnit
5 12 (1.61%) ClearCase
6 9 (1.21%) Jenkins
7 8 (1.07%) Artifactory
7 8 (1.07%) Ant
7 8 (1.07%) Maven
8 5 (0.67%) Team Foundation Server
9 4 (0.54%) Git (software)
9 4 (0.54%) Oracle Forms
10 2 (0.27%) QuickTest Pro
11 1 (0.13%) WebLOAD
11 1 (0.13%) SoapUI
General
1 127 (17.02%) Finance
2 35 (4.69%) Banking
3 29 (3.89%) Telecoms
4 13 (1.74%) Manufacturing
5 12 (1.61%) Publishing
5 12 (1.61%) Investment Banking
5 12 (1.61%) Legal
6 11 (1.47%) Retail
7 9 (1.21%) Local Government
8 8 (1.07%) Law
9 6 (0.80%) Multimedia
9 6 (0.80%) Billing
9 6 (0.80%) Spanish Language
10 4 (0.54%) Pharmaceutical
11 3 (0.40%) Electronics
11 3 (0.40%) Games
11 3 (0.40%) Retail Banking
11 3 (0.40%) International Banking
11 3 (0.40%) Marketing
12 2 (0.27%) Automotive
Job Titles
1 199 (26.68%) Analyst
2 104 (13.94%) Service Analyst
3 76 (10.19%) Consultant
4 75 (10.05%) Service Manager
5 72 (9.65%) Service Desk Analyst
6 67 (8.98%) Developer
7 46 (6.17%) Project Manager
8 38 (5.09%) Architect
9 35 (4.69%) Support Analyst
10 32 (4.29%) Business Analyst
11 31 (4.16%) Delivery Manager
12 30 (4.02%) 1st Line Support
13 28 (3.75%) ServiceNow Consultant
13 28 (3.75%) ServiceNow Developer
14 27 (3.62%) Administrator
15 26 (3.49%) ITSM Consultant
16 24 (3.22%) Services Delivery Manager
17 23 (3.08%) IT Services Manager
18 18 (2.41%) Technical Consultant
19 16 (2.14%) Senior Developer
Libraries, Frameworks & Software Standards
1 66 (8.85%) Web Services
2 62 (8.31%) XML
3 61 (8.18%) HTML
4 42 (5.63%) Middleware
5 33 (4.42%) CSS
6 27 (3.62%) Ajax
7 22 (2.95%) J2EE
8 18 (2.41%) SOAP
9 15 (2.01%) COM
10 14 (1.88%) JSP
10 14 (1.88%) Servlets
11 13 (1.74%) Struts
11 13 (1.74%) Hibernate
11 13 (1.74%) Spring
12 9 (1.21%) Apache CXF
13 7 (0.94%) .NET
14 6 (0.80%) EJB
14 6 (0.80%) XHTML
15 5 (0.67%) XSLT
16 4 (0.54%) XSD
Miscellaneous
1 85 (11.39%) Analytical Skills
2 75 (10.05%) Management Information System
3 64 (8.58%) CMDB
4 35 (4.69%) Computer Science
5 28 (3.75%) Replication
6 18 (2.41%) NHS
6 18 (2.41%) Thin Client
6 18 (2.41%) Fat Client
7 15 (2.01%) Blackberry
8 11 (1.47%) N-Tier
9 10 (1.34%) Clustering
9 10 (1.34%) Statistics
10 9 (1.21%) PKI
11 7 (0.94%) Enterprise Software
12 6 (0.80%) Performance Metrics
12 6 (0.80%) Open Source
13 5 (0.67%) Mathematics
13 5 (0.67%) Derivative
13 5 (0.67%) PMI
13 5 (0.67%) Mainframe
Operating Systems
1 135 (18.10%) Windows
2 57 (7.64%) UNIX
3 31 (4.16%) Windows Server 2008
4 30 (4.02%) Linux
5 27 (3.62%) Windows 7
6 18 (2.41%) Windows Server 2003
6 18 (2.41%) AIX
7 15 (2.01%) Apple iOS
8 13 (1.74%) Windows Server 2012
8 13 (1.74%) Solaris
8 13 (1.74%) Windows XP
9 12 (1.61%) Android
10 11 (1.47%) Mac OS
11 10 (1.34%) Red Hat Enterprise Linux
12 8 (1.07%) HPUX
13 6 (0.80%) SUSE
13 6 (0.80%) SUSE Linux Enterprise Server
13 6 (0.80%) Oracle Linux
14 4 (0.54%) Windows 8
14 4 (0.54%) Ubuntu
Processes & Methodologies
1 521 (69.84%) ITIL
2 498 (66.76%) Service Management
3 111 (14.88%) Project Management
4 105 (14.08%) Service Delivery
5 94 (12.60%) Incident Management
6 77 (10.32%) Change Management
7 60 (8.04%) Stakeholder Management
8 56 (7.51%) Configuration Management
9 53 (7.10%) Problem Management
10 49 (6.57%) PRINCE2
11 43 (5.76%) ITIL V3
12 39 (5.23%) Release Management
13 34 (4.56%) Migration
13 34 (4.56%) Agile Software Development
14 31 (4.16%) Performance Management
15 30 (4.02%) ITIL V2
16 28 (3.75%) Disaster Recovery
17 26 (3.49%) Business Continuity
18 24 (3.22%) Business Analysis
19 23 (3.08%) IT Asset Management
Programming Languages
1 77 (10.32%) SQL
2 42 (5.63%) JavaScript
3 35 (4.69%) Java
4 32 (4.29%) PL/SQL
5 28 (3.75%) C
6 24 (3.22%) PowerShell
7 19 (2.55%) VBScript
7 19 (2.55%) C#
8 18 (2.41%) Perl
8 18 (2.41%) Shell Script
9 10 (1.34%) Ruby
10 8 (1.07%) WebLogic Scripting Tool
11 5 (0.67%) Python
12 4 (0.54%) Korn
13 3 (0.40%) VBA
13 3 (0.40%) PHP
13 3 (0.40%) C++
14 2 (0.27%) Bash Shell
15 1 (0.13%) Delphi
15 1 (0.13%) RPG
Qualifications
1 138 (18.50%) Security Cleared
2 126 (16.89%) SC Cleared
3 76 (10.19%) Degree
4 58 (7.77%) ITIL Certification
5 42 (5.63%) ITIL Foundation Certificate
6 15 (2.01%) MCP
6 15 (2.01%) Microsoft Certification
7 14 (1.88%) Oracle Certification
8 13 (1.74%) ISEB
8 13 (1.74%) PMI Certification
9 12 (1.61%) VCP4
9 12 (1.61%) MCSE
10 11 (1.47%) Sun Certification
11 9 (1.21%) OCPJP
11 9 (1.21%) PMP
12 8 (1.07%) Cisco Certification
13 7 (0.94%) DV Cleared
14 5 (0.67%) Six Sigma Green Belt
14 5 (0.67%) PRINCE2 Practitioner
15 4 (0.54%) CTC Cleared
Quality Assurance & Compliance
1 54 (7.24%) SLA
2 22 (2.95%) QA
3 14 (1.88%) COBIT
4 4 (0.54%) ISO 9001
5 2 (0.27%) PMBOK
5 2 (0.27%) Sarbanes-Oxley
5 2 (0.27%) BS15000
5 2 (0.27%) ISO/IEC 27001
6 1 (0.13%) ISO/IEC 20000
6 1 (0.13%) PCI DSS
6 1 (0.13%) GPG13
System Software
1 76 (10.19%) Active Directory
2 49 (6.57%) VMware Infrastructure
3 35 (4.69%) Hyper-V
4 23 (3.08%) XenApp
5 22 (2.95%) Veritas Cluster Server
6 18 (2.41%) XenDesktop
7 15 (2.01%) VMware ESXi
8 8 (1.07%) NLBS
9 7 (0.94%) Citrix Presentation Server
9 7 (0.94%) Xen
10 4 (0.54%) VMware Workstation
10 4 (0.54%) Oracle RMAN
10 4 (0.54%) Firmware
10 4 (0.54%) NFS
10 4 (0.54%) vSphere
11 3 (0.40%) VMware ESX
11 3 (0.40%) vCloud
12 2 (0.27%) Terminal Services
12 2 (0.27%) Tivoli Directory Server
13 1 (0.13%) PowerHA
Systems Management
1 30 (4.02%) SCCM
2 25 (3.35%) SCOM
3 16 (2.14%) SCVMM
3 16 (2.14%) HP SIM
3 16 (2.14%) HP UCMDB
3 16 (2.14%) EdgeSight
4 9 (1.21%) WSUS
5 8 (1.07%) Oracle Enterprise Manager
6 7 (0.94%) Control-M
6 7 (0.94%) HP Quality Center
6 7 (0.94%) Puppet
7 6 (0.80%) HP Operations Orchestration
7 6 (0.80%) Opscode Chef
7 6 (0.80%) OVSD
8 5 (0.67%) ServiceCenter
9 4 (0.54%) BMC PATROL
9 4 (0.54%) Tivoli
10 3 (0.40%) BladeLogic
10 3 (0.40%) SCOrch
11 2 (0.27%) Symantec Endpoint Protection
Vendors
1 192 (25.74%) Microsoft
2 148 (19.84%) Remedy
3 111 (14.88%) ServiceNow
4 88 (11.80%) BMC
5 72 (9.65%) HP
6 64 (8.58%) Oracle
7 56 (7.51%) VMware
8 40 (5.36%) Cisco
9 38 (5.09%) Citrix
10 32 (4.29%) CA
11 29 (3.89%) IBM
12 26 (3.49%) Veritas
13 21 (2.82%) Google
14 19 (2.55%) Nimsoft
15 18 (2.41%) SAP
16 17 (2.28%) Dell
17 16 (2.14%) Veeam
18 14 (1.88%) Sun
19 11 (1.47%) CheckPoint
20 10 (1.34%) NetApp
City, London
Deerfoot IT Resources Ltd
Rate: £450 - £500 per day
Posted: 2 days ago
Skipton
Hays IT - Uk Posting account
Rate: Negotiable
Posted: 3 days ago
London
ComputAppoint
Rate: £450 - £550 per day
Posted: 3 days ago
Peterborough, Cambridgeshire
TEKsystems
Posted: 3 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £600 per day
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: £230 - £250 per day
Posted: 3 days ago
City, London
Red10
Rate: £450 - £550 per day
Posted: 3 days ago
City, London
TEKsystems
Rate: £450 - £500 per day
Posted: 4 days ago
Halifax, West Yorkshire
4it Recruitment Ltd
Rate: From £450 to £550 per day 3 Months initially
Posted: 4 days ago
London
TEKsystems
Rate: £400 - £420 per annum
Posted: 5 days ago
City of London
Interquest - IQ ESM
Rate: £350 - £450 per day
Posted: 5 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 5 days ago
London
Advanced Resource Managers
Posted: 6 days ago
Chippenham
The People Network
Rate: £350 - £500 per day
Posted: 20 days ago