The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 239 244 341
Rank change year-on-year
+5 +97
Contract jobs citing ITSM 431 417 168
As % of all contract IT jobs located in England 0.85% 0.81% 0.39%
As % of the Processes & Methodologies category 1.11% 1.08% 0.53%
Number of daily rates quoted 276 255 80
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£395 £400 £400
Average daily rate % change year-on-year
-1.25% -
90% offered a daily rate of more than £179 £206 £275
10% offered a daily rate of more than £539 £500 £530
UK excluding London average daily rate £358 £354 £400
% change year-on-year
+1.13% -11.62%
Number of hourly rates quoted 14 26 17
Average hourly rate £18.85 £16.00 £15.00
Average hourly rate % change year-on-year
+17.81% +6.66%
90% offered a hourly rate of more than £11.17 £11.00 £11.95
10% offered a hourly rate of more than £25.74 £24.70 £24.74
UK excluding London average hourly rate £18.50 £19.00 £14.50
% change year-on-year
-2.63% +31.03%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38871 38571 31935
As % of all contract IT jobs located in England 76.61% 75.29% 74.10%
Number of daily rates quoted 24647 24360 19546
Average daily rate £423 £405 £413
Average daily rate % change year-on-year
+4.32% -1.81%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £580 £575 £575
UK excluding London average daily rate £393 £375 £361
% change year-on-year
+4.66% +3.87%
Number of hourly rates quoted 1124 1130 1000
Average hourly rate £29.00 £27.50 £31.70
Average hourly rate % change year-on-year
+5.45% -13.24%
90% offered a hourly rate of more than £12.35 £12.25 £13.53
10% offered a hourly rate of more than £47.50 £50.00 £54.00
UK excluding London average hourly rate £31.44 £29.75 £32.00
% change year-on-year
+5.68% -7.03%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 21 April 2015.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 21 April 2015.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +5 182 £450 +9.09% 16
South East -7 102 £356 -1.72% 27
Yorkshire +11 41 £340 -28.42% 4
East of England +22 26 £463 +54.16% 16
South West -22 23 £358 +5.92% 13
West Midlands -6 20 £180 -57.64% 4
North West -19 18 £475 -5.00% 5
East Midlands 0 12 £600 +445.45% 1
North East +2 6 £120 - 1
Midlands - - - -
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 21 April 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 539 (69.10%) ITIL
2 530 (67.95%) Service Management
3 202 (25.90%) Microsoft
4 154 (19.74%) Finance
5 142 (18.21%) Remedy
5 142 (18.21%) Remedy ITSM
6 140 (17.95%) Security Cleared
7 138 (17.69%) Windows
8 131 (16.79%) ServiceNow
9 127 (16.28%) SC Cleared
10 124 (15.90%) Project Management
11 115 (14.74%) HP
12 114 (14.62%) MS Office
13 107 (13.72%) CMDB
14 98 (12.56%) Service Delivery
15 97 (12.44%) XML
16 95 (12.18%) BMC
17 93 (11.92%) HTML
17 93 (11.92%) SQL
18 90 (11.54%) Web Services
18 90 (11.54%) MS Excel
19 88 (11.28%) Change Management
20 85 (10.90%) Analytical Skills
21 84 (10.77%) Degree
22 79 (10.13%) Active Directory
23 78 (10.00%) Incident Management
24 76 (9.74%) Management Information System
25 74 (9.49%) Configuration Management
26 69 (8.85%) SLA
27 66 (8.46%) SharePoint

ITSM
Top Related IT Skills in England by Category

For the 6 months to 21 April 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 66 (8.46%) SharePoint
2 28 (3.59%) WebLogic
3 26 (3.33%) MS Exchange
4 24 (3.08%) CMS
5 18 (2.31%) Tomcat
6 17 (2.18%) OpenStack
7 9 (1.15%) Apache
7 9 (1.15%) Blackberry Enterprise Server
7 9 (1.15%) JBoss
8 6 (0.77%) Exchange Server 2013
9 5 (0.64%) Lync
10 4 (0.51%) IIS
10 4 (0.51%) Oracle Application Server
11 3 (0.38%) IBM HTTP Server
11 3 (0.38%) Oracle HTTP Server
11 3 (0.38%) BizTalk Server
11 3 (0.38%) Exchange Server 2010
11 3 (0.38%) WebSphere
11 3 (0.38%) Exchange Server 2007
11 3 (0.38%) SharePoint 2010
Applications
1 114 (14.62%) MS Office
2 90 (11.54%) MS Excel
3 19 (2.44%) MS PowerPoint
4 17 (2.18%) MS Visio
5 7 (0.90%) MS Project
6 3 (0.38%) Acrobat
7 1 (0.13%) InfoPath
7 1 (0.13%) Adobe Captivate
7 1 (0.13%) Spreadsheet
Business Applications
1 142 (18.21%) Remedy ITSM
2 7 (0.90%) Remedy AR System
3 6 (0.77%) assyst
4 4 (0.51%) SAP Oil and Gas
5 2 (0.26%) Misys Midas
5 2 (0.26%) Oracle EBS R12
5 2 (0.26%) Oracle Retail
5 2 (0.26%) MFGPRO
5 2 (0.26%) RMDS
6 1 (0.13%) SAP R/3
6 1 (0.13%) Oracle ERP
Cloud Services
1 22 (2.82%) SaaS
2 12 (1.54%) Google Apps
3 8 (1.03%) IaaS
3 8 (1.03%) PaaS
4 5 (0.64%) Office 365
5 1 (0.13%) Cloud Computing
5 1 (0.13%) Amazon AWS
Communications & Networking
1 38 (4.87%) SAN
2 31 (3.97%) TCP/IP
2 31 (3.97%) SSL
3 29 (3.72%) VPN
3 29 (3.72%) LDAP
3 29 (3.72%) LAN
4 27 (3.46%) NAS
5 26 (3.33%) WAN
6 23 (2.95%) Firewall
7 18 (2.31%) NetScaler
8 14 (1.79%) BIG-IP
9 13 (1.67%) Internet
10 11 (1.41%) MPLS
11 10 (1.28%) DSL
11 10 (1.28%) Wireless
12 8 (1.03%) DNS
13 7 (0.90%) Wi-Fi
13 7 (0.90%) iSCSI
14 6 (0.77%) BGP
14 6 (0.77%) Multicast
Database & Business Intelligence
1 29 (3.72%) Oracle Database
2 26 (3.33%) SQL Server
3 21 (2.69%) Relational Database
4 16 (2.05%) RDBMS
5 10 (1.28%) Data Warehouse
6 8 (1.03%) Oracle Database 11g
6 8 (1.03%) Pentaho
6 8 (1.03%) Oracle Reports
7 7 (0.90%) VLDB
7 7 (0.90%) Data Mining
7 7 (0.90%) Oracle Database 12c
8 6 (0.77%) Crystal Reports
9 5 (0.64%) MS Access
10 4 (0.51%) Big Data
11 3 (0.38%) Hadoop
11 3 (0.38%) SQL Server 2008
12 2 (0.26%) MySQL
13 1 (0.13%) MongoDB
13 1 (0.13%) Oracle BI EE
13 1 (0.13%) SAP BW
Development Applications
1 22 (2.82%) Toad
2 18 (2.31%) Eclipse
3 15 (1.92%) JIRA
4 14 (1.79%) JUnit
5 13 (1.67%) ClearCase
5 13 (1.67%) Subversion
6 9 (1.15%) Maven
6 9 (1.15%) ClearQuest
6 9 (1.15%) Jenkins
7 8 (1.03%) Artifactory
7 8 (1.03%) Ant
8 7 (0.90%) Oracle Forms
8 7 (0.90%) Team Foundation Server
9 4 (0.51%) Git (software)
10 2 (0.26%) SoapUI
10 2 (0.26%) MSI
10 2 (0.26%) QuickTest Pro
10 2 (0.26%) Lombardi
11 1 (0.13%) Checkstyle
11 1 (0.13%) Selenium
General
1 154 (19.74%) Finance
2 44 (5.64%) Banking
3 39 (5.00%) Telecoms
4 15 (1.92%) Investment Banking
5 10 (1.28%) Manufacturing
6 9 (1.15%) Legal
6 9 (1.15%) Local Government
7 7 (0.90%) Billing
7 7 (0.90%) Retail
7 7 (0.90%) Financial Institution
8 5 (0.64%) Electronics
8 5 (0.64%) Multimedia
8 5 (0.64%) Marketing
9 4 (0.51%) Publishing
9 4 (0.51%) Back Office
10 3 (0.38%) Front Office
10 3 (0.38%) Retail Banking
10 3 (0.38%) International Banking
10 3 (0.38%) Spanish Language
11 2 (0.26%) French Language
Job Titles
1 180 (23.08%) Analyst
2 105 (13.46%) Developer
3 90 (11.54%) Consultant
4 83 (10.64%) Service Analyst
5 79 (10.13%) Service Manager
6 60 (7.69%) Service Desk Analyst
7 53 (6.79%) ServiceNow Developer
8 48 (6.15%) Project Manager
9 37 (4.74%) ServiceNow Consultant
10 35 (4.49%) Architect
11 32 (4.10%) ITSM Consultant
12 30 (3.85%) Support Analyst
12 30 (3.85%) Delivery Manager
13 29 (3.72%) 1st Line Support
14 28 (3.59%) Business Analyst
15 25 (3.21%) Technical Consultant
16 23 (2.95%) Administrator
17 22 (2.82%) Services Delivery Manager
18 21 (2.69%) Senior Developer
18 21 (2.69%) Technical Developer
Libraries, Frameworks & Software Standards
1 97 (12.44%) XML
2 93 (11.92%) HTML
3 90 (11.54%) Web Services
4 61 (7.82%) CSS
5 52 (6.67%) Middleware
6 33 (4.23%) Ajax
7 27 (3.46%) J2EE
8 24 (3.08%) SOAP
9 20 (2.56%) COM
10 14 (1.79%) JSP
10 14 (1.79%) Servlets
11 13 (1.67%) Struts
11 13 (1.67%) Hibernate
11 13 (1.67%) Spring
12 9 (1.15%) Apache CXF
12 9 (1.15%) .NET
13 8 (1.03%) XSLT
14 6 (0.77%) XHTML
14 6 (0.77%) EJB
15 5 (0.64%) XSD
Miscellaneous
1 107 (13.72%) CMDB
2 85 (10.90%) Analytical Skills
3 76 (9.74%) Management Information System
4 32 (4.10%) Computer Science
5 25 (3.21%) Replication
6 19 (2.44%) NHS
7 17 (2.18%) Thin Client
7 17 (2.18%) Fat Client
8 14 (1.79%) Blackberry
9 12 (1.54%) Clustering
10 8 (1.03%) PKI
10 8 (1.03%) N-Tier
11 7 (0.90%) PMI
11 7 (0.90%) Economics
12 6 (0.77%) Statistics
12 6 (0.77%) Enterprise Software
12 6 (0.77%) Performance Metrics
13 4 (0.51%) Video Conferencing
13 4 (0.51%) Reference Data
13 4 (0.51%) Data Integration
Operating Systems
1 138 (17.69%) Windows
2 60 (7.69%) UNIX
3 38 (4.87%) Linux
3 38 (4.87%) Windows Server 2008
4 28 (3.59%) Windows 7
5 26 (3.33%) Windows Server 2003
6 19 (2.44%) Solaris
7 16 (2.05%) Red Hat Enterprise Linux
8 15 (1.92%) AIX
8 15 (1.92%) Windows XP
9 13 (1.67%) Windows Server 2012
10 10 (1.28%) SUSE Linux Enterprise Server
10 10 (1.28%) Oracle Linux
10 10 (1.28%) Android
10 10 (1.28%) SUSE
11 9 (1.15%) Apple iOS
12 7 (0.90%) Mac OS
13 6 (0.77%) CentOS
13 6 (0.77%) Ubuntu
14 4 (0.51%) Windows 8
Processes & Methodologies
1 539 (69.10%) ITIL
2 530 (67.95%) Service Management
3 124 (15.90%) Project Management
4 98 (12.56%) Service Delivery
5 88 (11.28%) Change Management
6 78 (10.00%) Incident Management
7 74 (9.49%) Configuration Management
8 61 (7.82%) Problem Management
9 57 (7.31%) PRINCE2
10 52 (6.67%) ITIL V3
11 50 (6.41%) Stakeholder Management
12 48 (6.15%) Workflow
13 47 (6.03%) Release Management
14 43 (5.51%) Agile Software Development
15 32 (4.10%) ITIL V2
16 28 (3.59%) Business Analysis
16 28 (3.59%) Disaster Recovery
17 27 (3.46%) Business Continuity
18 26 (3.33%) Migration
18 26 (3.33%) Technical Architecture
Programming Languages
1 93 (11.92%) SQL
2 61 (7.82%) Java
3 57 (7.31%) JavaScript
4 30 (3.85%) PowerShell
5 29 (3.72%) Perl
5 29 (3.72%) C
6 25 (3.21%) C#
6 25 (3.21%) VBScript
7 22 (2.82%) PL/SQL
8 14 (1.79%) Ruby
9 13 (1.67%) Shell Script
10 8 (1.03%) Python
10 8 (1.03%) WebLogic Scripting Tool
11 6 (0.77%) C++
12 4 (0.51%) VBA
12 4 (0.51%) PHP
13 3 (0.38%) Korn
13 3 (0.38%) Bash Shell
14 2 (0.26%) Jython
14 2 (0.26%) VB
Qualifications
1 140 (17.95%) Security Cleared
2 127 (16.28%) SC Cleared
3 84 (10.77%) Degree
4 59 (7.56%) ITIL Certification
5 43 (5.51%) ITIL Foundation Certificate
6 18 (2.31%) Microsoft Certification
7 16 (2.05%) MCSE
7 16 (2.05%) PMI Certification
8 14 (1.79%) DV Cleared
9 13 (1.67%) PMP
9 13 (1.67%) MCP
10 11 (1.41%) Sun Certification
11 9 (1.15%) OCPJP
11 9 (1.15%) Oracle Certification
12 7 (0.90%) Cisco Certification
13 6 (0.77%) ISEB
14 5 (0.64%) PRINCE2 Certification
14 5 (0.64%) CISA
14 5 (0.64%) PRINCE2 Practitioner
14 5 (0.64%) CTC Cleared
Quality Assurance & Compliance
1 69 (8.85%) SLA
2 33 (4.23%) QA
3 13 (1.67%) COBIT
4 6 (0.77%) Sarbanes-Oxley
5 5 (0.64%) ISO 9001
6 2 (0.26%) PMBOK
6 2 (0.26%) BS15000
7 1 (0.13%) ISO/IEC 27001
7 1 (0.13%) ISO/IEC 20000
7 1 (0.13%) PCI DSS
7 1 (0.13%) Data Quality
7 1 (0.13%) GPG13
System Software
1 79 (10.13%) Active Directory
2 52 (6.67%) VMware Infrastructure
3 39 (5.00%) Hyper-V
4 28 (3.59%) Veritas Cluster Server
5 23 (2.95%) XenApp
6 19 (2.44%) XenDesktop
7 18 (2.31%) VMware ESXi
8 8 (1.03%) Xen
8 8 (1.03%) NLBS
9 6 (0.77%) NFS
10 4 (0.51%) vCloud
10 4 (0.51%) VMware Workstation
10 4 (0.51%) Microsoft App-V
10 4 (0.51%) vSphere
11 3 (0.38%) Tivoli Directory Server
11 3 (0.38%) Citrix Presentation Server
12 1 (0.13%) Terminal Services
12 1 (0.13%) Samba
12 1 (0.13%) VMware ESX
12 1 (0.13%) PowerHA
Systems Management
1 40 (5.13%) SCCM
2 28 (3.59%) SCOM
3 21 (2.69%) HP UCMDB
4 18 (2.31%) SCVMM
5 17 (2.18%) HP SIM
5 17 (2.18%) EdgeSight
5 17 (2.18%) OVSD
6 13 (1.67%) Puppet
7 12 (1.54%) Opscode Chef
8 10 (1.28%) HP Operations Orchestration
8 10 (1.28%) WSUS
9 7 (0.90%) Control-M
9 7 (0.90%) HP Quality Center
10 6 (0.77%) BladeLogic
11 5 (0.64%) OpenView
12 4 (0.51%) Tivoli
12 4 (0.51%) ITRS Geneos
13 3 (0.38%) SCOrch
13 3 (0.38%) ServiceCenter
13 3 (0.38%) Netcool
Vendors
1 202 (25.90%) Microsoft
2 142 (18.21%) Remedy
3 131 (16.79%) ServiceNow
4 115 (14.74%) HP
5 95 (12.18%) BMC
6 65 (8.33%) Oracle
7 60 (7.69%) VMware
8 44 (5.64%) CA
9 42 (5.38%) Citrix
10 32 (4.10%) Veritas
11 31 (3.97%) Cisco
12 30 (3.85%) IBM
13 27 (3.46%) Dell
14 19 (2.44%) Nimsoft
15 17 (2.18%) Veeam
16 16 (2.05%) SAP
17 15 (1.92%) EMC
17 15 (1.92%) Google
18 13 (1.67%) Red Hat
19 12 (1.54%) CheckPoint
Maidenhead
Interquest - IQ ESM
Rate: £450 - £550 per day
Posted: 16 hours ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 18 hours ago
Buckinghamshire
Michael Bailey Associates
Rate: Market Rates
Posted: 18 hours ago
City, London
Randstad Technologies
Rate: £450 - £500 per day
Posted: Yesterday
City, London
Red10
Rate: £450 - £550 per day
Posted: Yesterday
Leeds
Templeton and Partners - SAP & UK Account
Rate: £350 - 400 per day
Posted: Yesterday
Kingston upon Thames
Hays IT - Uk Posting account
Rate: £350.00 - £400.00 per day
Posted: Yesterday
West London
Thames Tideway Tunnel
Rate: Competitive
Posted: Yesterday
East Riding
Oscar Associates (UK) Ltd
Rate: £12 - £13 per hour
Posted: 4 days ago
Essex
Red10
Rate: £450 - £550 per day
Posted: 4 days ago
Woking, Surrey
Lawrence Harvey IT & Change
Rate: £150.00 - £200.00 per day
Posted: 5 days ago
West Bromwich, West Midlands (County)
Fusion Experience
Rate: £130 per day
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Spring Technology
Rate: £280.00 - £310.00 per day
Posted: 6 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £250 - £320 per day
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Posted: 6 days ago
London
Progressive Recruitment
Rate: £200 - £250 per day + competitive
Posted: 8 days ago
Swindon
Hays IT - Uk Posting account
Rate: £300.00 - £400.00 per annum
Posted: 11 days ago
Doncaster
Hays IT - Uk Posting account
Rate: £300.00 - £360.00 per day
Posted: 14 days ago
York
Interquest - IQ ERP
Rate: £market rates
Posted: 17 days ago
Swindon
The People Network
Rate: £387 - £436 per day
Posted: 19 days ago