The first table below looks at the demand for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 273 318 356
Rank change year-on-year
+45 +38
Contract jobs citing ITSM 329 241 201
As % of all contract IT jobs located in England 0.69% 0.53% 0.38%
As % of the Processes & Methodologies category 0.93% 0.72% 0.54%
Number of daily rates quoted 185 146 89
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £375 £420
Average daily rate % change year-on-year
- -10.71%
90% offered a daily rate of more than £250 £170 £150
10% offered a daily rate of more than £500 £463 £527
UK excluding London average daily rate £375 £375 £325
% change year-on-year
- +15.38%
Number of hourly rates quoted 17 15 13
Average hourly rate £16.25 £15.50 £13.50
Average hourly rate % change year-on-year
+4.83% +14.81%
90% offered a hourly rate of more than £11.45 £12.96 £10.60
10% offered a hourly rate of more than £27.60 £102.00 £22.20
UK excluding London average hourly rate £15.88 £19.00 £13.50
% change year-on-year
-16.44% +40.74%
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
35491 33389 37029
As % of all contract IT jobs located in England 74.48% 73.28% 70.88%
Number of daily rates quoted 22455 20580 21661
Average daily rate £401 £415 £400
Average daily rate % change year-on-year
-3.37% +3.75%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £575 £579
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1095 1001 1322
Average hourly rate £25.00 £31.56 £30.00
Average hourly rate % change year-on-year
-20.77% +5.18%
90% offered a hourly rate of more than £12.50 £13.35 £13.50
10% offered a hourly rate of more than £45.00 £47.50 £47.00
UK excluding London average hourly rate £27.00 £31.00 £30.00
% change year-on-year
-12.90% +3.33%
ITSM
UK

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 11 July 2014.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 11 July 2014.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 125 £375 - 30
South East +8 87 £380 +16.92% 19
South West -13 27 £375 -9.09% 5
East of England +3 24 £450 +9.09% 5
North West +2 17 £405 +40.86% 1
West Midlands 0 15 £425 +9.67% 2
Yorkshire +6 9 £375 +206.12% 9
East Midlands +1 9 £250 +100.00% 4
North East -12 4 £363 - 1
Midlands - - - -
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 11 July 2014, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 524 (71.20%) ITIL
2 520 (70.65%) Service Management
3 166 (22.55%) Remedy
3 166 (22.55%) Remedy ITSM
4 153 (20.79%) Windows
5 142 (19.29%) Microsoft
6 129 (17.53%) ServiceNow
7 128 (17.39%) Service Delivery
8 117 (15.90%) BMC
9 109 (14.81%) Finance
10 98 (13.32%) SLA
11 88 (11.96%) ITIL Certification
12 85 (11.55%) HP
13 84 (11.41%) MS Office
14 83 (11.28%) Project Management
15 80 (10.87%) CMDB
16 76 (10.33%) Windows 7
16 76 (10.33%) Incident Management
17 72 (9.78%) Change Management
17 72 (9.78%) Security Cleared
18 69 (9.38%) Active Directory
19 68 (9.24%) Web Services
19 68 (9.24%) Degree
20 65 (8.83%) MS Excel
21 64 (8.70%) Management Information System
21 64 (8.70%) ITIL V3
22 63 (8.56%) PRINCE2
23 62 (8.42%) SQL
23 62 (8.42%) Banking
24 61 (8.29%) Workflow

ITSM
Top Related IT Skills in England by Category

For the 6 months to 11 July 2014, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 37 (5.03%) MS Exchange
2 23 (3.13%) CMS
3 22 (2.99%) Blackberry Enterprise Server
4 13 (1.77%) Exchange Server 2010
4 13 (1.77%) Exchange Server 2013
5 12 (1.63%) SharePoint
6 9 (1.22%) IBM Notes
7 6 (0.82%) Apache
7 6 (0.82%) SharePoint Server
8 4 (0.54%) SharePoint 2010
9 3 (0.41%) Lync
9 3 (0.41%) Exchange Server 2007
9 3 (0.41%) Exchange Server 5.5
9 3 (0.41%) Exchange Server 2003
9 3 (0.41%) IIS
10 2 (0.27%) Documentum
10 2 (0.27%) Tomcat
10 2 (0.27%) TIBCO EMS
10 2 (0.27%) BizTalk Server
11 1 (0.14%) FileNet
Applications
1 84 (11.41%) MS Office
2 65 (8.83%) MS Excel
3 16 (2.17%) MS Project
3 16 (2.17%) MS PowerPoint
4 15 (2.04%) MS Visio
5 3 (0.41%) InfoPath
6 1 (0.14%) Photoshop
6 1 (0.14%) Quicktime
6 1 (0.14%) QuarkXPress
6 1 (0.14%) RoboHelp
6 1 (0.14%) Adobe Illustrator
Business Applications
1 166 (22.55%) Remedy ITSM
2 13 (1.77%) Remedy AR System
3 11 (1.49%) assyst
4 8 (1.09%) SAP SM
5 3 (0.41%) Maximo
5 3 (0.41%) Cerner Millennium
6 2 (0.27%) SAP CRM
6 2 (0.27%) MFGPRO
6 2 (0.27%) Dynamics CRM
6 2 (0.27%) Dynamics AX
6 2 (0.27%) Oracle 11i
6 2 (0.27%) SAP Oil and Gas
7 1 (0.14%) Summit
7 1 (0.14%) Oracle General Ledger
7 1 (0.14%) Oracle Receivables
Cloud Services
1 39 (5.30%) SaaS
2 5 (0.68%) Office 365
3 4 (0.54%) Cloud Computing
4 3 (0.41%) Amazon AWS
5 2 (0.27%) Microsoft Azure
6 1 (0.14%) Amazon EC2
6 1 (0.14%) Amazon S3
6 1 (0.14%) IaaS
6 1 (0.14%) PaaS
6 1 (0.14%) CloudFront
Communications & Networking
1 38 (5.16%) VPN
2 25 (3.40%) LAN
3 24 (3.26%) DNS
4 23 (3.13%) TCP/IP
5 18 (2.45%) Firewall
6 17 (2.31%) LDAP
7 16 (2.17%) WAN
8 13 (1.77%) SSL
8 13 (1.77%) SAN
9 11 (1.49%) VoIP
10 10 (1.36%) DHCP
10 10 (1.36%) Multicast
11 9 (1.22%) VLAN
11 9 (1.22%) iSCSI
11 9 (1.22%) FCoE
11 9 (1.22%) Fibre Channel
11 9 (1.22%) SNMP
11 9 (1.22%) Wireless
12 8 (1.09%) MPLS
13 7 (0.95%) HTTP
Database & Business Intelligence
1 27 (3.67%) SQL Server
2 12 (1.63%) MySQL
3 11 (1.49%) Data Warehouse
4 9 (1.22%) Oracle Database
4 9 (1.22%) Relational Database
5 5 (0.68%) VLDB
6 4 (0.54%) Oracle Database 11g
6 4 (0.54%) SQL Server 2008
7 2 (0.27%) EDRMS
7 2 (0.27%) Data Mining
7 2 (0.27%) Oracle9i Database
7 2 (0.27%) DB2
8 1 (0.14%) Crystal Reports
8 1 (0.14%) Oracle Reports
8 1 (0.14%) RDBMS
8 1 (0.14%) SQL Server Reporting Services
8 1 (0.14%) SQL Server 2005
8 1 (0.14%) SQL Server Integration Services
8 1 (0.14%) QlikView
8 1 (0.14%) Apache Cassandra
Development Applications
1 7 (0.95%) MSI
2 5 (0.68%) Toad
3 4 (0.54%) ClearQuest
4 3 (0.41%) QuickTest Pro
4 3 (0.41%) JUnit
4 3 (0.41%) Maven
4 3 (0.41%) Selenium
4 3 (0.41%) Atlassian Bamboo
5 2 (0.27%) Checkstyle
5 2 (0.27%) Oracle Forms
5 2 (0.27%) FindBugs
5 2 (0.27%) Gradle
5 2 (0.27%) Subversion
6 1 (0.14%) Artifactory
6 1 (0.14%) Jenkins
6 1 (0.14%) ClearCase
6 1 (0.14%) Eclipse
6 1 (0.14%) Visual Studio
6 1 (0.14%) Ant
6 1 (0.14%) JIRA
General
1 109 (14.81%) Finance
2 62 (8.42%) Banking
3 33 (4.48%) Telecoms
4 24 (3.26%) Back Office
5 21 (2.85%) Front Office
5 21 (2.85%) Investment Banking
6 14 (1.90%) Financial Institution
7 13 (1.77%) Manufacturing
8 12 (1.63%) Marketing
9 11 (1.49%) Publishing
10 8 (1.09%) Law
10 8 (1.09%) Legal
11 7 (0.95%) Advertising
11 7 (0.95%) Retail
11 7 (0.95%) Local Government
12 4 (0.54%) Pharmaceutical
13 3 (0.41%) Automotive
13 3 (0.41%) Billing
14 2 (0.27%) German Language
14 2 (0.27%) Games
Job Titles
1 171 (23.23%) Analyst
2 81 (11.01%) Service Manager
3 74 (10.05%) Consultant
4 63 (8.56%) Service Analyst
5 61 (8.29%) Developer
6 45 (6.11%) Support Analyst
7 37 (5.03%) ServiceNow Developer
8 36 (4.89%) Architect
9 30 (4.08%) Administrator
9 30 (4.08%) Service Desk Analyst
10 29 (3.94%) Project Manager
11 25 (3.40%) Business Analyst
11 25 (3.40%) Desktop Support
12 24 (3.26%) Support Engineer
12 24 (3.26%) ServiceNow Consultant
13 23 (3.13%) ITSM Consultant
14 21 (2.85%) Incident Manager
15 19 (2.58%) Problem Manager
15 19 (2.58%) Delivery Manager
16 16 (2.17%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 68 (9.24%) Web Services
2 58 (7.88%) XML
3 43 (5.84%) CSS
4 39 (5.30%) HTML
5 25 (3.40%) SOAP
6 16 (2.17%) .NET
6 16 (2.17%) Ajax
7 15 (2.04%) XSL
8 14 (1.90%) XML Schema
9 11 (1.49%) COM
10 8 (1.09%) JSON
11 5 (0.68%) Application Packaging
12 4 (0.54%) Middleware
12 4 (0.54%) J2EE
12 4 (0.54%) ASP.NET
13 3 (0.41%) FIX Protocol
14 2 (0.27%) Rendezvous
14 2 (0.27%) Apache Camel
14 2 (0.27%) SAP Basis
14 2 (0.27%) ActiveMQ
Miscellaneous
1 80 (10.87%) CMDB
2 64 (8.70%) Management Information System
3 28 (3.80%) Blackberry
4 24 (3.26%) Statistics
5 23 (3.13%) Client/Server
6 18 (2.45%) Computer Science
7 14 (1.90%) NHS
8 13 (1.77%) Replication
8 13 (1.77%) Hedge funds
9 9 (1.22%) Derivative
10 8 (1.09%) Thin Client
10 8 (1.09%) Fat Client
10 8 (1.09%) Enterprise Software
11 6 (0.82%) iPhone
11 6 (0.82%) PMI
12 5 (0.68%) Video Conferencing
12 5 (0.68%) Mathematics
13 4 (0.54%) Interest Rate Derivative
13 4 (0.54%) Data Protection Act
13 4 (0.54%) Freedom of Information Act
Operating Systems
1 153 (20.79%) Windows
2 76 (10.33%) Windows 7
3 44 (5.98%) Windows XP
4 43 (5.84%) Windows Server 2008
5 40 (5.43%) UNIX
6 33 (4.48%) Windows Server 2003
7 32 (4.35%) Linux
8 9 (1.22%) Windows 2000
9 7 (0.95%) Solaris
9 7 (0.95%) Windows Vista
9 7 (0.95%) Mac OS X
9 7 (0.95%) Apple iOS
10 5 (0.68%) NetWare
11 4 (0.54%) Android
11 4 (0.54%) Windows 8
12 2 (0.27%) Red Hat Enterprise Linux
12 2 (0.27%) Mac OS
12 2 (0.27%) Mac OS X Server
12 2 (0.27%) AIX
13 1 (0.14%) SUSE
Processes & Methodologies
1 524 (71.20%) ITIL
2 520 (70.65%) Service Management
3 128 (17.39%) Service Delivery
4 83 (11.28%) Project Management
5 76 (10.33%) Incident Management
6 72 (9.78%) Change Management
7 64 (8.70%) ITIL V3
8 63 (8.56%) PRINCE2
9 61 (8.29%) Workflow
9 61 (8.29%) Problem Management
10 54 (7.34%) Configuration Management
11 38 (5.16%) Release Management
11 38 (5.16%) User Acceptance Testing
12 35 (4.76%) Root Cause Analysis
13 34 (4.62%) Stakeholder Management
14 30 (4.08%) Knowledge Management
14 30 (4.08%) Process Management
15 28 (3.80%) Continuous Improvement
16 27 (3.67%) Migration
17 26 (3.53%) Agile Software Development
Programming Languages
1 62 (8.42%) SQL
2 59 (8.02%) JavaScript
3 28 (3.80%) Java
4 19 (2.58%) Shell Script
5 18 (2.45%) PowerShell
5 18 (2.45%) VBA
6 13 (1.77%) PL/SQL
6 13 (1.77%) C
7 11 (1.49%) C++
7 11 (1.49%) VB
8 9 (1.22%) VBScript
8 9 (1.22%) Perl
9 4 (0.54%) C#
9 4 (0.54%) VB.NET
10 2 (0.27%) ABAP
10 2 (0.27%) Korn
10 2 (0.27%) T-SQL
11 1 (0.14%) PHP
11 1 (0.14%) Bash Shell
Qualifications
1 88 (11.96%) ITIL Certification
2 72 (9.78%) Security Cleared
3 68 (9.24%) Degree
4 60 (8.15%) SC Cleared
5 51 (6.93%) Microsoft Certification
6 31 (4.21%) ISEB
7 21 (2.85%) MCP
8 20 (2.72%) PRINCE2 Practitioner
9 17 (2.31%) ISEB Practitioner
10 16 (2.17%) MCSE
11 12 (1.63%) PMI Certification
12 11 (1.49%) PMP
13 10 (1.36%) PRINCE2 Certification
14 9 (1.22%) HNC
15 8 (1.09%) APMP
15 8 (1.09%) ISTQB
16 7 (0.95%) DV Cleared
16 7 (0.95%) MCSA
17 6 (0.82%) Cisco Certification
17 6 (0.82%) CCNA
Quality Assurance & Compliance
1 98 (13.32%) SLA
2 13 (1.77%) QA
3 12 (1.63%) ISO/IEC 27001
4 11 (1.49%) COBIT
5 9 (1.22%) Sarbanes-Oxley
5 9 (1.22%) ISO 9000
6 5 (0.68%) PCI DSS
7 2 (0.27%) ISO 9001
8 1 (0.14%) GxP
8 1 (0.14%) ISO 14001
System Software
1 69 (9.38%) Active Directory
2 43 (5.84%) VMware Infrastructure
3 26 (3.53%) XenApp
4 14 (1.90%) vSphere
5 10 (1.36%) Microsoft App-V
5 10 (1.36%) vCloud
6 9 (1.22%) NFS
7 6 (0.82%) Hyper-V
7 6 (0.82%) NLBS
8 5 (0.68%) Citrix Presentation Server
8 5 (0.68%) XenDesktop
9 4 (0.54%) Xen
10 3 (0.41%) Microsoft Virtual Server
10 3 (0.41%) VMware ESXi
11 2 (0.27%) Oracle RAC
11 2 (0.27%) VMware ESX
12 1 (0.14%) Oracle RMAN
12 1 (0.14%) Terminal Services
12 1 (0.14%) ISA Server
Systems Management
1 25 (3.40%) SCCM
2 16 (2.17%) HP UCMDB
3 9 (1.22%) EMC NetWorker
3 9 (1.22%) ServiceCenter
4 8 (1.09%) SCOM
4 8 (1.09%) HP Quality Center
4 8 (1.09%) Tivoli
5 6 (0.82%) Systems Management Server (SMS)
5 6 (0.82%) WSUS
6 5 (0.68%) Norton AntiVirus
7 4 (0.54%) Oracle Enterprise Manager
8 3 (0.41%) Data Guard
9 2 (0.27%) Puppet
9 2 (0.27%) ZENworks
9 2 (0.27%) Foglight
9 2 (0.27%) OpenView Configuration Management
9 2 (0.27%) Opscode Chef
10 1 (0.14%) SCOrch
10 1 (0.14%) Nagios
10 1 (0.14%) Tivoli Storage Manager
Vendors
1 166 (22.55%) Remedy
2 142 (19.29%) Microsoft
3 129 (17.53%) ServiceNow
4 117 (15.90%) BMC
5 85 (11.55%) HP
6 51 (6.93%) Oracle
7 50 (6.79%) VMware
8 49 (6.66%) Citrix
9 25 (3.40%) Cisco
9 25 (3.40%) SAP
10 18 (2.45%) IBM
11 16 (2.17%) CA
12 15 (2.04%) CheckPoint
13 14 (1.90%) NetApp
13 14 (1.90%) EMC
14 11 (1.49%) Apple
15 10 (1.36%) Symantec
16 9 (1.22%) Lotus
16 9 (1.22%) Websense
16 9 (1.22%) LANDesk
London
Careerwise UK Limited
Rate: £300 - £375 per day
Posted: 16 hours ago
Berkshire
Interquest - IQ ESM
Rate: £350 - £400 per day
Posted: Yesterday
Hoddesdon, Hertfordshire
Canary Wharf and City
Rate: From £13 to £16 per hour
Posted: Yesterday
Hertfordshire
Premier Group Recruitment
Rate: £10 - £15 per hour
Posted: Yesterday
City, London
Montash
Rate: Negotiable
Posted: 2 days ago
City, London
Aston Carter
Rate: £400 - £500 per day
Posted: 2 days ago
Swindon, Wiltshire
Advantage XPO
Rate: £500 - £550 per day
Posted: 3 days ago
London
E-synergy Solutions
Rate: £350 - £450 per day
Posted: 4 days ago
City of London
Deerfoot IT
Rate: £550 - £650 per day
Posted: 9 days ago
Wiltshire
Interquest - IQ ESM
Rate: £400 - £500 per day
Posted: 10 days ago
London
Interquest - IQ ESM
Rate: £400 per day
Posted: 10 days ago
Swindon
Interquest - IQ ESM
Rate: £350 - £400 per day
Posted: 16 days ago
City of London
Real Staffing
Rate: £500 - £550 per day
Posted: 18 days ago
City of London
esynergy Solutions - UK
Rate: £300 - £400 per day + Negotiable
Posted: 21 days ago
Lincolnshire
esynergy Solutions - UK
Rate: £150 per day
Posted: 22 days ago
East Sussex
Computer Futures
Posted: 24 days ago
Leicestershire
Hays IT - Uk Posting account
Rate: £15.00 - £20.00 per hour
Posted: 24 days ago
Leeds
Hays IT - Uk Posting account
Rate: £250.00 per day
Posted: 24 days ago
Leeds
Hays IT - Uk Posting account
Rate: £200.00 - £250.00 per day + Negotiable
Posted: 26 days ago