The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 27 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK / England
Rank 203 215 267
Rank change year-on-year
+12 +52
Contract jobs citing ITSM 490 511 397
As % of all contract IT jobs located in England 1.17% 1.09% 0.83%
As % of the Processes & Methodologies category 1.41% 1.31% 1.04%
Number of daily rates quoted 320 307 255
Median daily rate £401 £420 £400
Median daily rate % change year-on-year
-4.64% +5.00%
90% offered a daily rate of more than £253 £232 £222
10% offered a daily rate of more than £570 £600 £550
UK excluding London median daily rate £375 £350 £358
% change year-on-year
+7.14% -2.09%
Number of hourly rates quoted 20 21 26
Median hourly rate £13.70 £20.75 £16.75
Median hourly rate % change year-on-year
-33.97% +23.88%
90% offered a hourly rate of more than £10.78 £12.00 £11.50
10% offered a hourly rate of more than £27.50 £53.80 £20.00
UK excluding London median hourly rate £13.00 £13.00 £16.75
% change year-on-year
- -22.38%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
34870 38985 38045
As % of all contract IT jobs located in England 82.97% 82.80% 79.76%
Number of daily rates quoted 23337 25837 24375
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £300 £283
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £408 £400 £399
% change year-on-year
+1.87% +0.29%
Number of hourly rates quoted 863 1056 1033
Median hourly rate £36.00 £37.50 £27.50
Median hourly rate % change year-on-year
-4.00% +36.36%
90% offered a hourly rate of more than £13.50 £13.00 £12.00
10% offered a hourly rate of more than £53.00 £55.00 £49.50
UK excluding London median hourly rate £36.00 £40.00 £29.00
% change year-on-year
-10.00% +37.93%

ITSM
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 27 February 2017.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 27 February 2017.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -11 238 £475 -5.00% 27
South East +19 91 £425 +1.54% 19
North East +22 47 £375 -12.79% 1
West Midlands +7 24 £488 +39.28% 4
East of England -6 24 £300 -14.28% 7
East Midlands +14 20 £300 +50.00% 4
North West +10 19 £350 +11.11% 3
Yorkshire +22 14 £400 +190.90% 4
South West -14 13 £400 +56.86% 10
Midlands - 1 - -
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 27 February 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ITSM.

1 708 (71.81%) ITIL
2 638 (64.71%) Service Management
3 303 (30.73%) ServiceNow
4 190 (19.27%) Windows
5 181 (18.36%) Microsoft
6 178 (18.05%) Change Management
7 167 (16.94%) JavaScript
8 160 (16.23%) Security Cleared
9 156 (15.82%) Agile Software Development
10 146 (14.81%) Finance
11 140 (14.20%) ITIL V3
12 128 (12.98%) SC Cleared
12 128 (12.98%) Service Delivery
13 127 (12.88%) Linux
14 120 (12.17%) HP
15 115 (11.66%) MS Excel
15 115 (11.66%) Problem Management
16 113 (11.46%) CMDB
16 113 (11.46%) HTML
17 110 (11.16%) Analytical Skills
18 106 (10.75%) Configuration Management
19 102 (10.34%) XML
20 101 (10.24%) SQL
21 100 (10.14%) MS Office
22 96 (9.74%) SLA
23 94 (9.53%) Project Management
24 91 (9.23%) Active Directory
25 90 (9.13%) Web Services
25 90 (9.13%) PRINCE2
26 88 (8.92%) Unix

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (7.40%) CMS
2 47 (4.77%) WebSphere
3 18 (1.83%) SharePoint
4 17 (1.72%) Skype for Business
5 14 (1.42%) Blackberry Enterprise Server
6 12 (1.22%) MS Exchange
7 9 (0.91%) IIS
7 9 (0.91%) WebSphere Application Server
8 8 (0.81%) Confluence
8 8 (0.81%) Exchange Server 2010
9 6 (0.61%) BizTalk Server
9 6 (0.61%) Tuxedo
9 6 (0.61%) WebLogic
10 4 (0.41%) Apache
10 4 (0.41%) JBoss
10 4 (0.41%) LiveCycle
10 4 (0.41%) Oracle SOA Suite
10 4 (0.41%) Oracle Workflow
10 4 (0.41%) SAS
11 3 (0.30%) Adobe Experience Manager
Applications
1 115 (11.66%) MS Excel
2 100 (10.14%) MS Office
3 50 (5.07%) MS PowerPoint
4 9 (0.91%) MS Visio
5 3 (0.30%) MS Project
6 2 (0.20%) Spreadsheet
Business Applications
1 76 (7.71%) Remedy ITSM
2 6 (0.61%) Remedy AR System
3 5 (0.51%) Oracle Receivables
3 5 (0.51%) SAP Oil and Gas
4 4 (0.41%) SAP ERP
5 2 (0.20%) assyst
5 2 (0.20%) Dynamics CRM
6 1 (0.10%) MFGPRO
6 1 (0.10%) Oracle 11i
6 1 (0.10%) Oracle BPM
6 1 (0.10%) Oracle EBS
6 1 (0.10%) Oracle Procure-to-Pay
6 1 (0.10%) SAP Business One
6 1 (0.10%) SAP GTS
Cloud Services
1 88 (8.92%) SaaS
2 68 (6.90%) IaaS
3 64 (6.49%) PaaS
4 34 (3.45%) Microsoft Azure
5 26 (2.64%) Office 365
6 25 (2.54%) Amazon AWS
7 17 (1.72%) Cloud Computing
8 4 (0.41%) G Suite
9 3 (0.30%) Azure Active Directory
9 3 (0.30%) OneDrive
10 2 (0.20%) Amazon EC2
10 2 (0.20%) Google App Engine
10 2 (0.20%) Google Cloud Platform
10 2 (0.20%) Google Drive
11 1 (0.10%) Mimecast
11 1 (0.10%) Yammer
Communications & Networking
1 75 (7.61%) Firewall
2 60 (6.09%) WAN
3 51 (5.17%) LAN
4 48 (4.87%) Wireless
5 40 (4.06%) DNS
6 28 (2.84%) BIG-IP
7 27 (2.74%) LDAP
8 20 (2.03%) DHCP
8 20 (2.03%) VPN
9 18 (1.83%) SSL
9 18 (1.83%) TCP/IP
10 17 (1.72%) SAN
11 14 (1.42%) MPLS
12 13 (1.32%) HTTP
13 11 (1.12%) VoIP
14 10 (1.01%) HTTPS
14 10 (1.01%) iSCSI
14 10 (1.01%) NAS
15 9 (0.91%) Cisco IOS
16 8 (0.81%) Internet
Database & Business Intelligence
1 53 (5.38%) SQL Server
2 25 (2.54%) Oracle Database
3 16 (1.62%) Data Warehouse
4 11 (1.12%) DB2
5 8 (0.81%) Oracle Database 11g
6 7 (0.71%) Relational Database
6 7 (0.71%) SQL Server 2012
7 6 (0.61%) Oracle Reports
8 5 (0.51%) Big Data
8 5 (0.51%) FileMaker
8 5 (0.51%) Hadoop
8 5 (0.51%) MySQL
9 4 (0.41%) BusinessObjects
9 4 (0.41%) Enterprise Data Warehouse
9 4 (0.41%) Pentaho
9 4 (0.41%) Power BI
9 4 (0.41%) SQL Server Reporting Services
9 4 (0.41%) Star Schema
10 3 (0.30%) OLAP
10 3 (0.30%) RDBMS
Development Applications
1 15 (1.52%) JIRA
2 5 (0.51%) Bitbucket
2 5 (0.51%) Rational DOORS
2 5 (0.51%) Team Foundation Server
3 4 (0.41%) Talend Open Studio
4 3 (0.30%) Jenkins
4 3 (0.30%) MSI
5 2 (0.20%) Dreamweaver
5 2 (0.20%) Selenium
5 2 (0.20%) Travis CI
6 1 (0.10%) Atlassian Bamboo
6 1 (0.10%) Checkstyle
6 1 (0.10%) FindBugs
6 1 (0.10%) Git (software)
6 1 (0.10%) Gradle
6 1 (0.10%) JDeveloper
6 1 (0.10%) JUnit
6 1 (0.10%) Maven
6 1 (0.10%) SonarQube
6 1 (0.10%) TeamCity
General
1 146 (14.81%) Finance
2 55 (5.58%) Telecoms
3 43 (4.36%) Retail
4 40 (4.06%) Banking
5 37 (3.75%) Manufacturing
6 27 (2.74%) Pharmaceutical
7 19 (1.93%) Legal
8 12 (1.22%) Marketing
9 9 (0.91%) Investment Banking
9 9 (0.91%) Law
10 5 (0.51%) Electronics
11 3 (0.30%) Billing
11 3 (0.30%) Games
11 3 (0.30%) Japanese Language
12 2 (0.20%) Advertising
12 2 (0.20%) Front Office
12 2 (0.20%) Military
13 1 (0.10%) Back Office
13 1 (0.10%) Financial Institution
13 1 (0.10%) Retail Banking
Job Titles
1 239 (24.24%) Analyst
2 183 (18.56%) Developer
3 129 (13.08%) ServiceNow Developer
4 94 (9.53%) Service Analyst
5 71 (7.20%) Business Analyst
6 61 (6.19%) Architect
6 61 (6.19%) Service Desk Analyst
7 58 (5.88%) Consultant
8 53 (5.38%) Operations Engineer
9 51 (5.17%) Service Manager
10 38 (3.85%) Network Engineer
10 38 (3.85%) Senior Operations Engineer
11 31 (3.14%) Support Analyst
12 30 (3.04%) Project Manager
13 29 (2.94%) Administrator
14 24 (2.43%) IT Manager
15 23 (2.33%) ITSM Analyst
16 22 (2.23%) Infrastructure Engineer
17 20 (2.03%) Support Engineer
18 19 (1.93%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 113 (11.46%) HTML
2 102 (10.34%) XML
3 90 (9.13%) Web Services
4 86 (8.72%) CSS
5 47 (4.77%) Ajax
6 42 (4.26%) AngularJS
7 41 (4.16%) Middleware
8 32 (3.25%) REST
9 31 (3.14%) SOAP
10 29 (2.94%) HTML5
11 24 (2.43%) JSON
12 20 (2.03%) Twitter Bootstrap
12 20 (2.03%) XHTML
13 17 (1.72%) .NET
14 16 (1.62%) XSL
15 14 (1.42%) XML Schema
16 12 (1.22%) jQuery
17 11 (1.12%) SAML
18 8 (0.81%) ODBC
18 8 (0.81%) Oracle ADF
Miscellaneous
1 113 (11.46%) CMDB
2 110 (11.16%) Analytical Skills
3 51 (5.17%) Data Centre
4 36 (3.65%) Management Information System
5 30 (3.04%) Computer Science
6 22 (2.23%) Tandem
7 20 (2.03%) User Experience
8 18 (1.83%) Blackberry
9 17 (1.72%) iPad
10 14 (1.42%) Public Cloud
11 13 (1.32%) iPhone
11 13 (1.32%) Smartphone
12 10 (1.01%) NHS
12 10 (1.01%) Virtual Team
13 9 (0.91%) Enterprise Software
14 8 (0.81%) Clustering
14 8 (0.81%) Mainframe
15 7 (0.71%) CESG
15 7 (0.71%) Client/Server
16 6 (0.61%) RSA SecurID
Operating Systems
1 190 (19.27%) Windows
2 127 (12.88%) Linux
3 88 (8.92%) Unix
4 61 (6.19%) AIX
5 60 (6.09%) Windows 7
6 56 (5.68%) Windows XP
7 45 (4.56%) Windows Server
8 39 (3.96%) Windows 2000
9 21 (2.13%) Android
10 19 (1.93%) Red Hat Enterprise Linux
10 19 (1.93%) Windows Server 2008
11 17 (1.72%) Windows Server 2012
12 16 (1.62%) Oracle Linux
13 13 (1.32%) SUSE
13 13 (1.32%) SUSE Linux Enterprise Server
14 12 (1.22%) VME
15 9 (0.91%) Windows 10
15 9 (0.91%) Windows 8
15 9 (0.91%) Windows Server 2003
16 7 (0.71%) CentOS
Processes & Methodologies
1 708 (71.81%) ITIL
2 638 (64.71%) Service Management
3 178 (18.05%) Change Management
4 156 (15.82%) Agile Software Development
5 140 (14.20%) ITIL V3
6 128 (12.98%) Service Delivery
7 115 (11.66%) Problem Management
8 106 (10.75%) Configuration Management
9 94 (9.53%) Project Management
10 90 (9.13%) PRINCE2
11 83 (8.42%) Workflow
12 77 (7.81%) DevOps
13 74 (7.51%) Data Management
14 72 (7.30%) Incident Management
15 67 (6.80%) Asset Management
15 67 (6.80%) Stakeholder Management
16 63 (6.39%) Service Design
17 57 (5.78%) Release Management
18 55 (5.58%) Open Source
19 53 (5.38%) Continuous Improvement
Programming Languages
1 167 (16.94%) JavaScript
2 101 (10.24%) SQL
3 44 (4.46%) Java
4 37 (3.75%) Python
5 32 (3.25%) PowerShell
6 22 (2.23%) Bash Shell
7 18 (1.83%) Perl
8 15 (1.52%) C#
9 11 (1.12%) C
9 11 (1.12%) Jython
9 11 (1.12%) PL/SQL
10 10 (1.01%) COBOL
10 10 (1.01%) Korn
10 10 (1.01%) VB.NET
11 9 (0.91%) PHP
12 5 (0.51%) VB
13 4 (0.41%) Ruby
13 4 (0.41%) Shell Script
14 2 (0.20%) T-SQL
14 2 (0.20%) VBScript
Qualifications
1 160 (16.23%) Security Cleared
2 128 (12.98%) SC Cleared
3 68 (6.90%) Degree
4 66 (6.69%) ITIL Certification
5 54 (5.48%) Cisco Certification
6 35 (3.55%) CCNP
7 33 (3.35%) CCDP
7 33 (3.35%) JNCIA
8 32 (3.25%) CCIE
8 32 (3.25%) CCIP
8 32 (3.25%) CCSA
8 32 (3.25%) CCSE
8 32 (3.25%) JNCIE
9 31 (3.14%) ITIL Foundation Certificate
10 29 (2.94%) Microsoft Certification
11 24 (2.43%) DV Cleared
11 24 (2.43%) HP ASE
11 24 (2.43%) HP MASE
12 16 (1.62%) ISEB
13 15 (1.52%) MCSE
Quality Assurance & Compliance
1 96 (9.74%) SLA
2 16 (1.62%) QA
3 14 (1.42%) COBIT
3 14 (1.42%) Disclosure Scotland
4 10 (1.01%) PCI DSS
5 8 (0.81%) ISO/IEC 27001
6 6 (0.61%) Data Quality
6 6 (0.61%) EFQM
6 6 (0.61%) ISO 9001
6 6 (0.61%) ISO/IEC 20000
7 4 (0.41%) ISO22301
7 4 (0.41%) PMBOK
8 2 (0.20%) PMO
8 2 (0.20%) Sarbanes-Oxley
8 2 (0.20%) Solvency II
9 1 (0.10%) ISO 9000
9 1 (0.10%) ISO19770
System Software
1 91 (9.23%) Active Directory
2 50 (5.07%) VMware Infrastructure
3 16 (1.62%) Virtual Machines
4 14 (1.42%) Hyper-V
5 12 (1.22%) vSphere
6 9 (0.91%) VMware ESXi
7 5 (0.51%) NFS
7 5 (0.51%) Virtual Desktop
7 5 (0.51%) VMware Workstation
8 4 (0.41%) vCloud
8 4 (0.41%) VMware ESX
9 3 (0.30%) Microsoft App-V
9 3 (0.30%) XenApp
10 2 (0.20%) Oracle RAC
10 2 (0.20%) Xen
11 1 (0.10%) KVM
11 1 (0.10%) MetaFrame
11 1 (0.10%) Snort
11 1 (0.10%) Tivoli Directory Server
11 1 (0.10%) Veritas Cluster Server
Systems Management
1 33 (3.35%) FortiGate
2 31 (3.14%) Puppet
3 19 (1.93%) HP Operations Orchestration
4 18 (1.83%) SCCM
5 15 (1.52%) Ansible
6 12 (1.22%) BladeLogic
7 11 (1.12%) SCOrch
8 10 (1.01%) SCOM
9 7 (0.71%) Microsoft Clustering
9 7 (0.71%) PowerCLI
9 7 (0.71%) Symantec Endpoint Protection
9 7 (0.71%) Tivoli Storage Manager
10 6 (0.61%) AirWatch
11 5 (0.51%) OVSD
11 5 (0.51%) Tivoli
12 4 (0.41%) OpenView Configuration Management
12 4 (0.41%) Red Hat Satellite
12 4 (0.41%) WSUS
13 3 (0.30%) Microsoft Intune
13 3 (0.30%) Oracle RMAN
Vendors
1 303 (30.73%) ServiceNow
2 181 (18.36%) Microsoft
3 120 (12.17%) HP
4 80 (8.11%) Oracle
5 76 (7.71%) Remedy
6 66 (6.69%) BMC
7 64 (6.49%) VMware
8 60 (6.09%) Cisco
9 39 (3.96%) Juniper
10 38 (3.85%) F5
11 36 (3.65%) CheckPoint
12 33 (3.35%) Fortinet
12 33 (3.35%) Riverbed
13 27 (2.74%) CA
13 27 (2.74%) IBM
14 26 (2.64%) SAP
15 24 (2.43%) Aruba
15 24 (2.43%) Dell
16 19 (1.93%) Red Hat
17 13 (1.32%) Symantec
London
Fusion Business Solutions
Posted: 13 hours ago
City, London
Red10
Rate: £525 - £575 per day
Posted: 2 days ago
Central London / West End
Spencer Rose
Rate: From £500 to £650 per day 10 month contract
Posted: 5 days ago
City, London
Sanderson
Rate: £350 - £450 per day
Posted: 13 days ago
Reading
Interquest - IQ Tech
Rate: £375 - £400 per day
Posted: 6 days ago
London
Austin Fraser
Rate: NEG
Posted: 3 days ago
London
Streamline Connections
Rate: £500 - £525 per day
Posted: 5 days ago
City, London
Hatstand Limited
Rate: £400 - £550 per day
Posted: 22 hours ago
Leicestershire
HAYS INFORMATION TECHNOLOGY
Rate: £41709.00 - £52793.00 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
People Source Consulting
Rate: £400 - £450 per day
Posted: 6 days ago