The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 25 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 205 219 298
Rank change year-on-year
+14 +79
Contract jobs citing ITSM 617 571 361
As % of all contract IT jobs located in England 1.23% 1.08% 0.71%
As % of the Processes & Methodologies category 1.48% 1.34% 0.90%
Number of daily rates quoted 426 326 206
Median daily rate £409 £400 £400
Median daily rate % change year-on-year
+2.25% -
90% offered a daily rate of more than £210 £190 £250
10% offered a daily rate of more than £550 £550 £575
UK excluding London median daily rate £375 £390 £425
% change year-on-year
-3.84% -8.23%
Number of hourly rates quoted 26 26 17
Median hourly rate £28.00 £20.76 £15.50
Median hourly rate % change year-on-year
+34.87% +33.93%
90% offered a hourly rate of more than £11.50 £13.03 £12.77
10% offered a hourly rate of more than £59.31 £39.56 £27.60
UK excluding London median hourly rate £14.75 £21.75 £15.50
% change year-on-year
-32.18% +40.32%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41809 42609 40117
As % of all contract IT jobs located in England 83.03% 80.40% 78.79%
Number of daily rates quoted 27858 28200 25340
Median daily rate £450 £425 £413
Median daily rate % change year-on-year
+5.88% +3.03%
90% offered a daily rate of more than £300 £290 £275
10% offered a daily rate of more than £600 £588 £575
UK excluding London median daily rate £400 £396 £375
% change year-on-year
+1.01% +5.60%
Number of hourly rates quoted 1000 1145 1121
Median hourly rate £30.00 £30.00 £22.72
Median hourly rate % change year-on-year
- +32.04%
90% offered a hourly rate of more than £12.58 £13.00 £12.50
10% offered a hourly rate of more than £52.00 £52.00 £45.00
UK excluding London median hourly rate £30.00 £32.54 £25.00
% change year-on-year
-7.80% +30.16%

ITSM
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 25 August 2016.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 25 August 2016.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +23 299 £475 +18.75% 29
South East +18 140 £375 - 17
North West +20 44 £395 +23.43% 5
West Midlands -16 43 £428 +6.87% 2
Yorkshire -9 30 £300 -23.17% 6
East of England -2 27 £275 -30.15% 7
North East -3 24 £383 +194.23% 2
East Midlands -12 8 £320 -21.37%
South West +1 4 £345 -23.33% 12
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 25 August 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ITSM.

1 787 (70.71%) ITIL
2 661 (59.39%) Service Management
3 297 (26.68%) ServiceNow
4 231 (20.75%) Finance
5 219 (19.68%) Windows
6 196 (17.61%) Microsoft
7 182 (16.35%) Security Cleared
8 165 (14.82%) Project Management
9 164 (14.73%) Remedy
9 164 (14.73%) Remedy ITSM
10 144 (12.94%) ITIL V3
11 139 (12.49%) SC Cleared
12 134 (12.04%) Active Directory
13 129 (11.59%) MS Office
14 128 (11.50%) Service Delivery
15 125 (11.23%) MS Excel
16 124 (11.14%) Change Management
17 123 (11.05%) Stakeholder Management
18 122 (10.96%) JavaScript
19 119 (10.69%) Configuration Management
20 116 (10.42%) Problem Management
21 110 (9.88%) Web Services
21 110 (9.88%) Agile Software Development
21 110 (9.88%) Degree
22 104 (9.34%) SQL
23 102 (9.16%) Analytical Skills
24 101 (9.07%) HTML
24 101 (9.07%) Unix
24 101 (9.07%) BMC
25 96 (8.63%) CMDB

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (6.56%) SharePoint
2 62 (5.57%) CMS
3 21 (1.89%) Blackberry Enterprise Server
4 19 (1.71%) WebLogic
5 17 (1.53%) Apache
6 16 (1.44%) JBoss
7 15 (1.35%) SharePoint 2010
7 15 (1.35%) Skype for Business
8 12 (1.08%) Tomcat
9 10 (0.90%) MS Exchange
10 9 (0.81%) IIS
10 9 (0.81%) WebSphere
11 7 (0.63%) BizTalk Server
12 5 (0.45%) WebSphere Application Server
13 2 (0.18%) GlassFish
13 2 (0.18%) IBM Notes
13 2 (0.18%) Oracle Application Server
13 2 (0.18%) Oracle HTTP Server
13 2 (0.18%) Oracle Workflow
13 2 (0.18%) SAS
Applications
1 129 (11.59%) MS Office
2 125 (11.23%) MS Excel
3 27 (2.43%) MS PowerPoint
4 13 (1.17%) MS Visio
5 7 (0.63%) MS Project
6 2 (0.18%) Photoshop
7 1 (0.090%) Acrobat
7 1 (0.090%) S-PLUS
7 1 (0.090%) Spreadsheet
Business Applications
1 164 (14.73%) Remedy ITSM
2 12 (1.08%) Remedy AR System
3 8 (0.72%) Oracle Receivables
4 5 (0.45%) Dynamics CRM
5 3 (0.27%) assyst
5 3 (0.27%) SAP HR
6 2 (0.18%) Northgate Housing
6 2 (0.18%) SAP Oil and Gas
7 1 (0.090%) Dynamics NAV
7 1 (0.090%) Infor LN
7 1 (0.090%) Oracle Applications
7 1 (0.090%) Oracle Procure-to-Pay
7 1 (0.090%) Orchard Housing
Cloud Services
1 31 (2.79%) SaaS
2 18 (1.62%) Microsoft Azure
3 16 (1.44%) Office 365
4 15 (1.35%) IaaS
4 15 (1.35%) PaaS
5 7 (0.63%) Amazon AWS
5 7 (0.63%) Cloud Computing
6 6 (0.54%) Google Apps
7 4 (0.36%) Yammer
8 3 (0.27%) HP Helion
9 2 (0.18%) Rackspace Cloud
10 1 (0.090%) Azure Active Directory
Communications & Networking
1 52 (4.67%) DNS
1 52 (4.67%) TCP/IP
2 40 (3.59%) Firewall
3 38 (3.41%) LAN
4 37 (3.32%) VPN
5 33 (2.96%) WAN
6 31 (2.79%) DHCP
7 30 (2.70%) Internet
8 29 (2.61%) LDAP
9 26 (2.34%) SSL
10 23 (2.07%) Remote Desktop
11 16 (1.44%) HTTP
12 14 (1.26%) Ethernet
13 12 (1.08%) VoIP
13 12 (1.08%) Wi-Fi
14 11 (0.99%) SAN
15 10 (0.90%) iSCSI
15 10 (0.90%) Network Security
16 9 (0.81%) tcpdump
16 9 (0.81%) Unified Communications
Database & Business Intelligence
1 45 (4.04%) SQL Server
2 28 (2.52%) Oracle Database
3 27 (2.43%) Relational Database
4 21 (1.89%) BusinessObjects
5 19 (1.71%) MySQL
6 15 (1.35%) RDBMS
7 14 (1.26%) PostgreSQL
8 13 (1.17%) Oracle OWB
8 13 (1.17%) Oracle Reports
9 12 (1.08%) SQL Server Reporting Services
10 11 (0.99%) Crystal Reports
11 9 (0.81%) Oracle BI EE
12 6 (0.54%) Data Mining
12 6 (0.54%) SQL Server Integration Services
13 5 (0.45%) Big Data
13 5 (0.45%) DB2
13 5 (0.45%) Oracle Database 10g
14 4 (0.36%) Essbase
14 4 (0.36%) Oracle Database 11g
14 4 (0.36%) Oracle Database 12c
Development Applications
1 36 (3.23%) JIRA
2 20 (1.80%) Artifactory
2 20 (1.80%) Maven
3 15 (1.35%) Toad
4 14 (1.26%) Eclipse
4 14 (1.26%) Jenkins
5 13 (1.17%) JUnit
6 12 (1.08%) Oracle Forms
7 11 (0.99%) Ant
7 11 (0.99%) ClearQuest
7 11 (0.99%) Team Foundation Server
8 9 (0.81%) Atlassian Bamboo
8 9 (0.81%) Gradle
8 9 (0.81%) TortoiseSVN
9 7 (0.63%) Rational DOORS
10 6 (0.54%) MSI
11 5 (0.45%) InstallShield
11 5 (0.45%) Selenium
11 5 (0.45%) Talend Open Studio
11 5 (0.45%) WinDbg
General
1 231 (20.75%) Finance
2 59 (5.30%) Telecoms
3 43 (3.86%) Retail
4 38 (3.41%) Banking
5 37 (3.32%) Legal
6 31 (2.79%) Manufacturing
7 27 (2.43%) Financial Institution
7 27 (2.43%) Pharmaceutical
8 12 (1.08%) Investment Banking
8 12 (1.08%) Marketing
9 9 (0.81%) Japanese Language
10 6 (0.54%) Billing
10 6 (0.54%) French Language
11 5 (0.45%) German Language
11 5 (0.45%) Law
11 5 (0.45%) Publishing
12 4 (0.36%) Advertising
12 4 (0.36%) Back Office
13 3 (0.27%) Games
13 3 (0.27%) Italian Language
Job Titles
1 292 (26.24%) Analyst
2 148 (13.30%) Developer
3 113 (10.15%) Service Analyst
4 108 (9.70%) Business Analyst
5 94 (8.45%) Service Manager
6 91 (8.18%) ServiceNow Developer
7 90 (8.09%) Architect
8 77 (6.92%) Consultant
9 66 (5.93%) Service Desk Analyst
10 61 (5.48%) Administrator
11 45 (4.04%) ITSM Analyst
12 44 (3.95%) ITIL Manager
13 41 (3.68%) IT Manager
14 38 (3.41%) 1st Line Service Desk Analyst
15 36 (3.23%) Project Manager
16 34 (3.05%) Support Analyst
17 33 (2.96%) Delivery Manager
18 32 (2.88%) IT Analyst
19 29 (2.61%) IT Services Manager
20 28 (2.52%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 110 (9.88%) Web Services
2 101 (9.07%) HTML
3 95 (8.54%) XML
4 76 (6.83%) CSS
5 39 (3.50%) Middleware
6 29 (2.61%) J2EE
7 21 (1.89%) HTML5
8 19 (1.71%) .NET
9 18 (1.62%) Ajax
10 16 (1.44%) SOAP
11 15 (1.35%) Spring
12 14 (1.26%) REST
13 13 (1.17%) Hibernate
14 12 (1.08%) JSP
14 12 (1.08%) Servlets
14 12 (1.08%) Twitter Bootstrap
15 11 (0.99%) Apache CXF
16 9 (0.81%) Struts
17 8 (0.72%) AngularJS
17 8 (0.72%) jQuery
Miscellaneous
1 102 (9.16%) Analytical Skills
2 96 (8.63%) CMDB
3 76 (6.83%) Management Information System
4 59 (5.30%) Computer Science
5 58 (5.21%) Data Centre
6 31 (2.79%) User Experience
7 30 (2.70%) Blackberry
8 25 (2.25%) iPhone
9 24 (2.16%) Virtual Team
10 21 (1.89%) iPad
11 20 (1.80%) Mainframe
12 17 (1.53%) Clustering
13 16 (1.44%) Hedge funds
14 14 (1.26%) Life Science
14 14 (1.26%) Statistics
15 12 (1.08%) PMI
16 9 (0.81%) AS400
16 9 (0.81%) RSA SecurID
16 9 (0.81%) Tandem
17 8 (0.72%) Data Structures
Operating Systems
1 219 (19.68%) Windows
2 101 (9.07%) Unix
3 89 (8.00%) Linux
4 64 (5.75%) Windows 7
5 48 (4.31%) Windows Server
6 37 (3.32%) Windows Server 2008
7 35 (3.14%) Windows XP
8 28 (2.52%) Windows Server 2012
9 26 (2.34%) Solaris
10 25 (2.25%) AIX
11 22 (1.98%) Mac OS X
12 21 (1.89%) Windows Server 2003
13 12 (1.08%) Windows 8
14 11 (0.99%) Red Hat Enterprise Linux
15 10 (0.90%) CentOS
16 9 (0.81%) Apple iOS
16 9 (0.81%) SUSE
17 8 (0.72%) Ubuntu
18 7 (0.63%) Android
18 7 (0.63%) Mac OS
Processes & Methodologies
1 787 (70.71%) ITIL
2 661 (59.39%) Service Management
3 165 (14.82%) Project Management
4 144 (12.94%) ITIL V3
5 128 (11.50%) Service Delivery
6 124 (11.14%) Change Management
7 123 (11.05%) Stakeholder Management
8 119 (10.69%) Configuration Management
9 116 (10.42%) Problem Management
10 110 (9.88%) Agile Software Development
11 90 (8.09%) Incident Management
12 64 (5.75%) Workflow
13 63 (5.66%) Migration
14 60 (5.39%) Business Analysis
15 53 (4.76%) PRINCE2
16 49 (4.40%) Release Management
17 47 (4.22%) User Acceptance Testing
18 42 (3.77%) Service Design
19 38 (3.41%) Programme Management
20 35 (3.14%) Disaster Recovery
Programming Languages
1 122 (10.96%) JavaScript
2 104 (9.34%) SQL
3 71 (6.38%) Java
4 51 (4.58%) Perl
5 37 (3.32%) PowerShell
6 26 (2.34%) PL/SQL
7 20 (1.80%) C++
8 18 (1.62%) C
9 17 (1.53%) Bash Shell
10 16 (1.44%) VB
11 13 (1.17%) Shell Script
12 11 (0.99%) PHP
13 10 (0.90%) Python
14 9 (0.81%) C#
15 8 (0.72%) Ruby
16 6 (0.54%) COBOL
16 6 (0.54%) Korn
17 5 (0.45%) T-SQL
17 5 (0.45%) VBScript
18 3 (0.27%) ABAP
Qualifications
1 182 (16.35%) Security Cleared
2 139 (12.49%) SC Cleared
3 110 (9.88%) Degree
4 94 (8.45%) ITIL Certification
5 31 (2.79%) ITIL Foundation Certificate
6 29 (2.61%) Microsoft Certification
7 28 (2.52%) Cisco Certification
8 24 (2.16%) MCSE
9 23 (2.07%) PMI Certification
10 21 (1.89%) CCNA
11 19 (1.71%) ISEB
12 15 (1.35%) CCNP
12 15 (1.35%) MCP
13 14 (1.26%) DV Cleared
14 13 (1.17%) BPSS Clearance
14 13 (1.17%) PMP
15 12 (1.08%) PRINCE2 Certification
16 10 (0.90%) CISSP
16 10 (0.90%) MCDBA
17 8 (0.72%) Oracle Certification
Quality Assurance & Compliance
1 93 (8.36%) SLA
2 20 (1.80%) QA
3 19 (1.71%) COBIT
4 8 (0.72%) Disclosure Scotland
5 7 (0.63%) ISO/IEC 27001
6 6 (0.54%) Data Quality
6 6 (0.54%) PCI DSS
7 5 (0.45%) WCAG
8 3 (0.27%) ISO22301
8 3 (0.27%) Sarbanes-Oxley
9 2 (0.18%) GxP
9 2 (0.18%) ISO 9001
9 2 (0.18%) ISO/IEC 20000
10 1 (0.090%) ISO 9000
10 1 (0.090%) ISO/IEC 17799
10 1 (0.090%) MiFID
10 1 (0.090%) PMBOK
System Software
1 134 (12.04%) Active Directory
2 48 (4.31%) VMware Infrastructure
3 18 (1.62%) Virtual Machines
4 13 (1.17%) Hyper-V
5 12 (1.08%) vSphere
6 9 (0.81%) Microsoft App-V
6 9 (0.81%) NFS
6 9 (0.81%) Terminal Services
6 9 (0.81%) XenApp
7 8 (0.72%) Virtual Desktop
8 7 (0.63%) BitLocker
9 6 (0.54%) VMware ESXi
10 4 (0.36%) Veritas Cluster Server
10 4 (0.36%) VMware Workstation
10 4 (0.36%) XenDesktop
11 2 (0.18%) Snort
11 2 (0.18%) Squid
11 2 (0.18%) UAG
11 2 (0.18%) vCloud
11 2 (0.18%) VMware ESX
Systems Management
1 38 (3.41%) SCOM
2 32 (2.88%) SCCM
3 17 (1.53%) OVSD
4 13 (1.17%) OpenView
5 10 (0.90%) Puppet
6 9 (0.81%) Ansible
7 8 (0.72%) Tivoli
8 6 (0.54%) Tivoli Storage Manager
8 6 (0.54%) WSUS
9 5 (0.45%) HP UCMDB
9 5 (0.45%) Perfmon
9 5 (0.45%) ServiceCenter
10 4 (0.36%) HP Data Protector
10 4 (0.36%) NetBackup
10 4 (0.36%) Netcool
11 3 (0.27%) HP Operations Orchestration
11 3 (0.27%) Microsoft Clustering
11 3 (0.27%) Unicenter
12 2 (0.18%) AirWatch
12 2 (0.18%) SmoothWall
Vendors
1 297 (26.68%) ServiceNow
2 196 (17.61%) Microsoft
3 164 (14.73%) Remedy
4 101 (9.07%) BMC
5 94 (8.45%) HP
6 86 (7.73%) Oracle
7 56 (5.03%) VMware
8 41 (3.68%) Cisco
9 33 (2.96%) SAP
10 31 (2.79%) Citrix
11 28 (2.52%) LANDesk
12 22 (1.98%) IBM
13 17 (1.53%) CA
13 17 (1.53%) F5
14 15 (1.35%) Juniper
14 15 (1.35%) Red Hat
15 13 (1.17%) CheckPoint
16 11 (0.99%) Apple
16 11 (0.99%) EMC
17 10 (0.90%) Sun
Reading, Berkshire
Seven Principles Consulting
Rate: From £450 to £550 per day
Posted: Yesterday
Leeds, West Yorkshire
Plan-net
Rate: Competitive rate
Posted: 11 hours ago
City, London
TEKsystems
Rate: £450 - £500 per day
Posted: Yesterday
Southampton, Hampshire
83Zero
Rate: From £375 to £400 per day
Posted: 15 hours ago
City, London
Executive Recruitment Services (ERS)
Rate: £300 - £355 per day
Posted: 2 days ago
Bracknell, Berkshire
Lorien Resourcing
Posted: 9 hours ago
Central London / West End
Arden Resourcing Limited
Rate: £450.00 - £550.00 per day
Posted: 3 days ago
Basingstoke, Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 16 hours ago
Bristol
Hays Specialist Recruitment Ltd
Rate: £13.00 - £15.00 per hour
Posted: 2 days ago
London
Opilio Recruitment
Rate: From £45,000 to £55,000 per annum
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Rullion IT Plus
Rate: £400 - £410 per day
Posted: Yesterday
London
Boss ERP Consulting
Rate: £0 - £425 per day
Posted: 8 days ago
Milton Keynes
People Source Consulting
Rate: £440 - £460 per day
Posted: 16 days ago