The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 228 267 347
Rank change year-on-year
+39 +80
Contract jobs citing ITSM 490 327 215
As % of all contract IT jobs located in England 0.97% 0.68% 0.48%
As % of the Processes & Methodologies category 1.25% 0.89% 0.64%
Number of daily rates quoted 310 186 127
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£395 £375 £375
Average daily rate % change year-on-year
+5.33% -
90% offered a daily rate of more than £175 £250 £190
10% offered a daily rate of more than £550 £500 £458
UK excluding London average daily rate £384 £375 £375
% change year-on-year
+2.26% -
Number of hourly rates quoted 16 17 14
Average hourly rate £12.98 £17.50 £17.25
Average hourly rate % change year-on-year
-25.82% +1.44%
90% offered a hourly rate of more than £10.50 £11.80 £13.97
10% offered a hourly rate of more than £23.00 £27.60 £111.50
UK excluding London average hourly rate £14.13 £16.88 £19.00
% change year-on-year
-16.29% -11.18%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
39339 36598 33493
As % of all contract IT jobs located in England 77.63% 76.43% 75.06%
Number of daily rates quoted 25883 23216 20586
Average daily rate £415 £405 £415
Average daily rate % change year-on-year
+2.46% -2.40%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 1049 1105 1023
Average hourly rate £27.50 £26.50 £31.00
Average hourly rate % change year-on-year
+3.77% -14.51%
90% offered a hourly rate of more than £12.35 £13.00 £13.50
10% offered a hourly rate of more than £50.00 £46.00 £48.84
UK excluding London average hourly rate £30.00 £28.50 £30.50
% change year-on-year
+5.26% -6.55%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 3 July 2015.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 3 July 2015.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +60 206 £400 +6.66% 34
South East +3 99 £395 +2.26% 23
Yorkshire +20 51 £408 +8.66% 5
East of England +27 49 £413 -8.33% 9
West Midlands +6 23 £163 -61.76% 3
North West -12 21 £350 -13.58% 7
East Midlands -1 13 £379 +51.40% 4
North East -9 13 £128 - 2
South West -29 12 £390 +4.00% 10
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 3 July 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 623 (69.69%) Service Management
2 600 (67.11%) ITIL
3 208 (23.27%) Microsoft
4 197 (22.04%) Finance
5 183 (20.47%) Windows
6 169 (18.90%) Remedy
6 169 (18.90%) Remedy ITSM
7 164 (18.34%) ServiceNow
8 146 (16.33%) Project Management
9 136 (15.21%) HP
10 133 (14.88%) MS Office
11 126 (14.09%) BMC
12 122 (13.65%) CMDB
13 119 (13.31%) Service Delivery
13 119 (13.31%) Change Management
14 107 (11.97%) SQL
14 107 (11.97%) Active Directory
15 106 (11.86%) MS Excel
16 103 (11.52%) Security Cleared
17 94 (10.51%) XML
18 87 (9.73%) Problem Management
19 85 (9.51%) SLA
20 83 (9.28%) Degree
21 81 (9.06%) SC Cleared
21 81 (9.06%) Web Services
22 79 (8.84%) Incident Management
23 77 (8.61%) HTML
23 77 (8.61%) PRINCE2
24 76 (8.50%) Configuration Management
25 74 (8.28%) Analytical Skills

ITSM
Top Related IT Skills in England by Category

For the 6 months to 3 July 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 60 (6.71%) SharePoint
2 44 (4.92%) MS Exchange
3 32 (3.58%) CMS
4 21 (2.35%) Blackberry Enterprise Server
5 20 (2.24%) Tomcat
6 15 (1.68%) JBoss
7 13 (1.45%) WebLogic
8 12 (1.34%) OpenStack
9 11 (1.23%) IIS
10 9 (1.01%) Apache
11 8 (0.89%) Lync
12 6 (0.67%) BizTalk Server
13 5 (0.56%) Oracle Application Server
13 5 (0.56%) Exchange Server 2013
14 4 (0.45%) WebSphere
15 3 (0.34%) IBM HTTP Server
15 3 (0.34%) Oracle HTTP Server
16 2 (0.22%) IBM Notes
16 2 (0.22%) Exchange Server 2003
16 2 (0.22%) Oracle Workflow
Applications
1 133 (14.88%) MS Office
2 106 (11.86%) MS Excel
3 27 (3.02%) MS PowerPoint
4 20 (2.24%) MS Visio
5 10 (1.12%) MS Project
6 8 (0.89%) Spreadsheet
7 3 (0.34%) Acrobat
8 1 (0.11%) InfoPath
Business Applications
1 169 (18.90%) Remedy ITSM
2 11 (1.23%) assyst
3 8 (0.89%) Remedy AR System
4 5 (0.56%) Dynamics CRM
5 2 (0.22%) Misys Midas
5 2 (0.22%) MFGPRO
5 2 (0.22%) Teamcenter
5 2 (0.22%) RMDS
5 2 (0.22%) SAP Oil and Gas
5 2 (0.22%) SAP ERP
6 1 (0.11%) Oracle EBS R12
6 1 (0.11%) Agresso
6 1 (0.11%) SAP R/3
6 1 (0.11%) SAP CCM
Cloud Services
1 15 (1.68%) Google Apps
1 15 (1.68%) Office 365
2 13 (1.45%) SaaS
3 10 (1.12%) Amazon AWS
4 6 (0.67%) IaaS
5 5 (0.56%) PaaS
5 5 (0.56%) Cloud Computing
6 3 (0.34%) Microsoft Azure
7 1 (0.11%) SoftLayer
Communications & Networking
1 41 (4.59%) WAN
2 40 (4.47%) LAN
3 33 (3.69%) Firewall
4 30 (3.36%) TCP/IP
5 28 (3.13%) SAN
6 27 (3.02%) BIG-IP
7 23 (2.57%) VPN
8 21 (2.35%) DNS
8 21 (2.35%) MPLS
9 20 (2.24%) SSL
10 18 (2.01%) DSL
11 17 (1.90%) NAS
11 17 (1.90%) LDAP
12 15 (1.68%) DHCP
12 15 (1.68%) Internet
13 10 (1.12%) iSCSI
14 9 (1.01%) Wi-Fi
14 9 (1.01%) Network Security
14 9 (1.01%) NetScaler
15 8 (0.89%) Wireless
Database & Business Intelligence
1 27 (3.02%) SQL Server
2 19 (2.13%) Relational Database
3 15 (1.68%) Crystal Reports
4 11 (1.23%) Oracle Database
5 9 (1.01%) Pentaho
5 9 (1.01%) MySQL
6 7 (0.78%) Oracle Database 11g
7 6 (0.67%) Oracle Database 12c
8 5 (0.56%) MongoDB
8 5 (0.56%) Big Data
8 5 (0.56%) Oracle Reports
9 4 (0.45%) Data Warehouse
9 4 (0.45%) RDBMS
10 3 (0.34%) Data Mining
10 3 (0.34%) MS Access
10 3 (0.34%) SQL Server 2008
10 3 (0.34%) SQL Server Reporting Services
10 3 (0.34%) SQL Server 2012
11 2 (0.22%) SAP BW
11 2 (0.22%) QlikView
Development Applications
1 8 (0.89%) JUnit
1 8 (0.89%) Toad
1 8 (0.89%) Maven
1 8 (0.89%) Checkstyle
1 8 (0.89%) Atlassian Bamboo
1 8 (0.89%) Git (software)
1 8 (0.89%) Team Foundation Server
1 8 (0.89%) FindBugs
1 8 (0.89%) Gradle
1 8 (0.89%) JIRA
1 8 (0.89%) Selenium
2 5 (0.56%) SoapUI
2 5 (0.56%) Oracle Forms
2 5 (0.56%) ClearCase
3 4 (0.45%) Eclipse
3 4 (0.45%) Gerrit
3 4 (0.45%) Artifactory
3 4 (0.45%) Jenkins
4 3 (0.34%) PVCS
4 3 (0.34%) MSI
General
1 197 (22.04%) Finance
2 52 (5.82%) Banking
3 45 (5.03%) Telecoms
4 19 (2.13%) Legal
5 16 (1.79%) Investment Banking
6 9 (1.01%) Retail
7 8 (0.89%) Financial Institution
8 7 (0.78%) Back Office
9 6 (0.67%) Front Office
9 6 (0.67%) Automotive
9 6 (0.67%) Local Government
9 6 (0.67%) Billing
10 5 (0.56%) French Language
10 5 (0.56%) Publishing
11 4 (0.45%) Manufacturing
11 4 (0.45%) Marketing
12 3 (0.34%) German Language
12 3 (0.34%) Retail Banking
12 3 (0.34%) Electronics
13 2 (0.22%) Law
Job Titles
1 222 (24.83%) Analyst
2 99 (11.07%) Service Manager
3 96 (10.74%) Developer
4 91 (10.18%) Service Analyst
5 83 (9.28%) Consultant
6 63 (7.05%) Project Manager
7 54 (6.04%) ServiceNow Developer
8 47 (5.26%) Architect
8 47 (5.26%) Service Desk Analyst
9 43 (4.81%) Delivery Manager
10 39 (4.36%) Support Analyst
11 36 (4.03%) IT Services Manager
12 32 (3.58%) Business Analyst
13 26 (2.91%) Services Delivery Manager
13 26 (2.91%) Incident Manager
14 25 (2.80%) ITSM Consultant
15 24 (2.68%) Administrator
16 20 (2.24%) ServiceNow Consultant
17 18 (2.01%) Service Management Analyst
18 16 (1.79%) Technical Consultant
Libraries, Frameworks & Software Standards
1 94 (10.51%) XML
2 81 (9.06%) Web Services
3 77 (8.61%) HTML
4 61 (6.82%) CSS
5 44 (4.92%) Middleware
6 23 (2.57%) SOAP
7 22 (2.46%) Ajax
8 13 (1.45%) J2EE
9 12 (1.34%) XSD
10 10 (1.12%) COM
10 10 (1.12%) .NET
10 10 (1.12%) REST
11 9 (1.01%) JSON
12 8 (0.89%) Apache Camel
12 8 (0.89%) XSLT
12 8 (0.89%) JMS
12 8 (0.89%) WSDL
12 8 (0.89%) ActiveMQ
13 6 (0.67%) XHTML
14 5 (0.56%) EJB
Miscellaneous
1 122 (13.65%) CMDB
2 74 (8.28%) Analytical Skills
3 56 (6.26%) Management Information System
4 36 (4.03%) Data Centre
5 29 (3.24%) Blackberry
6 23 (2.57%) Thin Client
6 23 (2.57%) Fat Client
7 22 (2.46%) Computer Science
7 22 (2.46%) NHS
8 13 (1.45%) Replication
9 10 (1.12%) PMI
10 9 (1.01%) Clustering
11 7 (0.78%) Economics
11 7 (0.78%) SecurID
11 7 (0.78%) Derivative
11 7 (0.78%) Statistics
11 7 (0.78%) iPad
12 6 (0.67%) FMCG
12 6 (0.67%) Fixed Income
13 5 (0.56%) N-Tier
Operating Systems
1 183 (20.47%) Windows
2 56 (6.26%) Windows Server 2008
3 55 (6.15%) Linux
3 55 (6.15%) Windows Server 2003
4 54 (6.04%) Windows 7
5 43 (4.81%) UNIX
6 22 (2.46%) Windows XP
7 18 (2.01%) Solaris
8 16 (1.79%) Red Hat Enterprise Linux
9 13 (1.45%) Android
10 11 (1.23%) Apple iOS
10 11 (1.23%) AIX
10 11 (1.23%) Windows Server 2012
11 10 (1.12%) Ubuntu
11 10 (1.12%) CentOS
12 9 (1.01%) Mac OS
13 7 (0.78%) SUSE Linux Enterprise Server
13 7 (0.78%) Oracle Linux
13 7 (0.78%) SUSE
14 6 (0.67%) Windows 8
Processes & Methodologies
1 623 (69.69%) Service Management
2 600 (67.11%) ITIL
3 146 (16.33%) Project Management
4 119 (13.31%) Service Delivery
4 119 (13.31%) Change Management
5 87 (9.73%) Problem Management
6 79 (8.84%) Incident Management
7 77 (8.61%) PRINCE2
8 76 (8.50%) Configuration Management
9 69 (7.72%) Stakeholder Management
10 66 (7.38%) Workflow
11 65 (7.27%) Agile Software Development
12 63 (7.05%) ITIL V3
13 51 (5.70%) Release Management
14 41 (4.59%) Continuous Improvement
15 39 (4.36%) Disaster Recovery
16 33 (3.69%) Mentoring
17 31 (3.47%) Business Analysis
17 31 (3.47%) Knowledge Management
17 31 (3.47%) Unit Testing
Programming Languages
1 107 (11.97%) SQL
2 72 (8.05%) Java
3 45 (5.03%) JavaScript
4 29 (3.24%) Perl
5 27 (3.02%) PowerShell
6 19 (2.13%) VBScript
7 17 (1.90%) C#
8 16 (1.79%) C
9 15 (1.68%) Ruby
10 14 (1.57%) Python
11 12 (1.34%) Shell Script
12 11 (1.23%) VBA
13 9 (1.01%) PL/SQL
14 8 (0.89%) C++
15 7 (0.78%) WebLogic Scripting Tool
16 5 (0.56%) PHP
17 4 (0.45%) Groovy
17 4 (0.45%) Bash Shell
18 3 (0.34%) VB
19 2 (0.22%) VB.NET
Qualifications
1 103 (11.52%) Security Cleared
2 83 (9.28%) Degree
3 81 (9.06%) SC Cleared
4 73 (8.17%) ITIL Certification
5 35 (3.91%) ITIL Foundation Certificate
6 25 (2.80%) DV Cleared
7 23 (2.57%) PMI Certification
8 20 (2.24%) Microsoft Certification
9 17 (1.90%) PMP
10 14 (1.57%) PRINCE2 Practitioner
11 13 (1.45%) MCSE
12 10 (1.12%) MCP
13 7 (0.78%) Cisco Certification
13 7 (0.78%) CTC Cleared
14 6 (0.67%) CISA
14 6 (0.67%) PRINCE2 Certification
15 4 (0.45%) CISSP
15 4 (0.45%) ISEB
15 4 (0.45%) NVQ Level 4
15 4 (0.45%) MCITP
Quality Assurance & Compliance
1 85 (9.51%) SLA
2 43 (4.81%) QA
3 10 (1.12%) Sarbanes-Oxley
3 10 (1.12%) COBIT
4 3 (0.34%) ISO 9001
5 2 (0.22%) ISO/IEC 27001
5 2 (0.22%) PMBOK
6 1 (0.11%) 21 CFR Part 11
6 1 (0.11%) ISO 14001
6 1 (0.11%) BS25999
6 1 (0.11%) Data Quality
6 1 (0.11%) GPG13
System Software
1 107 (11.97%) Active Directory
2 60 (6.71%) VMware Infrastructure
3 41 (4.59%) Hyper-V
4 17 (1.90%) NLBS
5 16 (1.79%) XenApp
5 16 (1.79%) Veritas Cluster Server
6 14 (1.57%) Xen
7 13 (1.45%) VMware ESXi
8 12 (1.34%) NFS
9 10 (1.12%) XenDesktop
10 5 (0.56%) Microsoft App-V
10 5 (0.56%) Citrix Presentation Server
11 4 (0.45%) KVM
12 3 (0.34%) Tivoli Directory Server
13 2 (0.22%) Samba
14 1 (0.11%) VMware Workstation
14 1 (0.11%) Terminal Services
14 1 (0.11%) Tivoli Workload Scheduler
14 1 (0.11%) DFS Replication
14 1 (0.11%) vSphere
Systems Management
1 34 (3.80%) SCCM
2 30 (3.36%) OVSD
3 21 (2.35%) WSUS
4 18 (2.01%) SCOM
5 15 (1.68%) Puppet
6 14 (1.57%) AirWatch
7 13 (1.45%) Opscode Chef
8 11 (1.23%) HP UCMDB
9 10 (1.12%) BladeLogic
10 9 (1.01%) SCVMM
11 8 (0.89%) Control-M
12 7 (0.78%) HP Operations Orchestration
13 6 (0.67%) HP SIM
13 6 (0.67%) Tivoli
13 6 (0.67%) EdgeSight
13 6 (0.67%) ITRS Geneos
14 4 (0.45%) SCOrch
14 4 (0.45%) OpenView
14 4 (0.45%) Cisco IPCC
14 4 (0.45%) Capistrano
Vendors
1 208 (23.27%) Microsoft
2 169 (18.90%) Remedy
3 164 (18.34%) ServiceNow
4 136 (15.21%) HP
5 126 (14.09%) BMC
6 66 (7.38%) VMware
7 61 (6.82%) Oracle
8 51 (5.70%) Cisco
9 48 (5.37%) CA
10 40 (4.47%) Citrix
11 27 (3.02%) LANDesk
12 26 (2.91%) CheckPoint
13 24 (2.68%) Dell
13 24 (2.68%) IBM
14 21 (2.35%) SAP
14 21 (2.35%) NetApp
14 21 (2.35%) Veritas
15 19 (2.13%) Google
16 15 (1.68%) Apple
17 14 (1.57%) Red Hat
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 2 days ago
London
E-synergy Solutions
Rate: £150 - £250 per day
Posted: 2 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £350 - £410 per day
Posted: 3 days ago
Sheffield
IBS Consulting
Rate: Negotiable (depending on experience)
Posted: 3 days ago
Watford, Hertfordshire
Search Consultancy
Posted: 3 days ago
London
Lorien Resourcing
Rate: Circa £400
Posted: 3 days ago
Bradford, West Yorkshire
Reed Technology
Rate: £200 - £250 per day
Posted: 4 days ago
Surrey
Reed Technology
Rate: £450 - £500 per day
Posted: 4 days ago
Leeds, West Yorkshire
Spring Technology
Rate: £200.00 - £250 per day
Posted: 4 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 4 days ago
City, London
Pro-Quest Resourcing Ltd
Rate: £300 - £600 Per Annum Excellent rates
Posted: 4 days ago
Woking, Surrey
The Bridge Ltd
Rate: Market rate
Posted: 5 days ago
Warrington, Cheshire
Rullion IT Plus
Rate: £100 - £130 per day
Posted: 6 days ago
City, London
Hays Talent Solutions
Rate: £17.26 - £18.70 per hour
Posted: 6 days ago
London
Rubicon Consulting
Rate: From £350 to £550 per annum
Posted: 6 days ago
City of London
Interquest - IQ Public Sector
Rate: £300 per day
Posted: 12 days ago
City of London
Hays IT - Uk Posting account
Rate: £240.00 - £260.00 per annum
Posted: 12 days ago
Manchester
Arrows Group
Rate: £500 - £550 per day
Posted: 20 days ago
City of London
Mint Recruitment Solutions
Rate: £300 - £340 per day
Posted: 20 days ago