The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 19 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK / England
Rank 208 214 288
Rank change year-on-year
+6 +74
Contract jobs citing ITSM 483 537 347
As % of all contract IT jobs located in England 1.17% 1.15% 0.75%
As % of the Processes & Methodologies category 1.41% 1.41% 0.95%
Number of daily rates quoted 326 315 206
Median daily rate £400 £450 £425
Median daily rate % change year-on-year
-11.11% +5.88%
90% offered a daily rate of more than £275 £238 £263
10% offered a daily rate of more than £550 £575 £550
UK excluding London median daily rate £350 £355 £400
% change year-on-year
-1.40% -11.25%
Number of hourly rates quoted 16 32 41
Median hourly rate £12.50 £21.49 £15.00
Median hourly rate % change year-on-year
-41.82% +43.25%
90% offered a hourly rate of more than £9.16 £10.65 £10.50
10% offered a hourly rate of more than £27.50 £50.99 £20.00
UK excluding London median hourly rate £12.00 £19.00 £15.00
% change year-on-year
-36.84% +26.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
34140 38185 36546
As % of all contract IT jobs located in England 82.42% 82.04% 78.72%
Number of daily rates quoted 22792 25048 24013
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £300 £285
10% offered a daily rate of more than £600 £600 £588
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 842 1104 987
Median hourly rate £33.00 £37.50 £25.00
Median hourly rate % change year-on-year
-12.00% +50.00%
90% offered a hourly rate of more than £13.00 £12.95 £12.00
10% offered a hourly rate of more than £50.00 £55.00 £47.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

ITSM
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 19 January 2017.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 19 January 2017.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -32 219 £450 -10.00% 39
North East +39 61 £350 +79.48% 3
South East -15 56 £400 -2.43% 15
North West +35 36 £335 +3.07%
East of England +15 35 £365 +4.28% 5
Yorkshire +13 21 £375 +15.38% 8
West Midlands -10 21 £428 +22.14% 3
East Midlands +17 19 £320 -16.99% 2
South West +2 17 £405 +8.00% 10
Midlands - 1 - -
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 19 January 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ITSM.

1 733 (71.23%) ITIL
2 662 (64.33%) Service Management
3 321 (31.20%) ServiceNow
4 194 (18.85%) Windows
5 180 (17.49%) JavaScript
6 175 (17.01%) Microsoft
7 172 (16.72%) Change Management
8 170 (16.52%) Agile Software Development
9 162 (15.74%) Security Cleared
10 154 (14.97%) Finance
11 148 (14.38%) ITIL V3
12 137 (13.31%) Configuration Management
13 133 (12.93%) SC Cleared
14 131 (12.73%) CMDB
15 125 (12.15%) Linux
16 121 (11.76%) Problem Management
17 119 (11.56%) Service Delivery
18 118 (11.47%) HTML
19 111 (10.79%) XML
20 106 (10.30%) MS Excel
21 104 (10.11%) MS Office
22 103 (10.01%) HP
22 103 (10.01%) Workflow
23 102 (9.91%) Web Services
24 101 (9.82%) SLA
25 99 (9.62%) Remedy
25 99 (9.62%) Remedy ITSM
26 97 (9.43%) Project Management
27 96 (9.33%) Active Directory
28 93 (9.04%) Unix

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (7.77%) CMS
2 49 (4.76%) WebSphere
3 36 (3.50%) SharePoint
4 19 (1.85%) Blackberry Enterprise Server
5 11 (1.07%) IIS
6 9 (0.87%) MS Exchange
6 9 (0.87%) Skype for Business
6 9 (0.87%) WebSphere Application Server
7 8 (0.78%) SharePoint 2010
8 7 (0.68%) Apache
9 6 (0.58%) BizTalk Server
9 6 (0.58%) Exchange Server 2010
9 6 (0.58%) Tomcat
10 5 (0.49%) JBoss
10 5 (0.49%) LiveCycle
10 5 (0.49%) SAS
11 4 (0.39%) Adobe Experience Manager
11 4 (0.39%) Oracle SOA Suite
11 4 (0.39%) Oracle Workflow
11 4 (0.39%) WebLogic
Applications
1 106 (10.30%) MS Excel
2 104 (10.11%) MS Office
3 40 (3.89%) MS PowerPoint
4 12 (1.17%) MS Visio
5 7 (0.68%) MS Project
6 1 (0.097%) Spreadsheet
Business Applications
1 99 (9.62%) Remedy ITSM
2 6 (0.58%) Remedy AR System
3 5 (0.49%) Oracle Receivables
3 5 (0.49%) SAP ERP
4 4 (0.39%) SAP Oil and Gas
5 3 (0.29%) assyst
5 3 (0.29%) SAP HR
6 2 (0.19%) Dynamics CRM
7 1 (0.097%) Dynamics NAV
7 1 (0.097%) MFGPRO
7 1 (0.097%) Oracle 11i
7 1 (0.097%) Oracle BPM
7 1 (0.097%) Oracle EBS
7 1 (0.097%) Orchard Housing
7 1 (0.097%) SAP Business ByDesign
7 1 (0.097%) SAP Business One
7 1 (0.097%) SAP GTS
Cloud Services
1 86 (8.36%) SaaS
2 69 (6.71%) PaaS
3 68 (6.61%) IaaS
4 35 (3.40%) Microsoft Azure
5 27 (2.62%) Amazon AWS
6 23 (2.24%) Office 365
7 15 (1.46%) Cloud Computing
8 6 (0.58%) G Suite
9 3 (0.29%) Azure Active Directory
9 3 (0.29%) HP Helion
10 2 (0.19%) Amazon EC2
10 2 (0.19%) Google App Engine
10 2 (0.19%) Google Cloud Platform
10 2 (0.19%) Google Drive
10 2 (0.19%) OneDrive
11 1 (0.097%) Mimecast
11 1 (0.097%) Rackspace Cloud
11 1 (0.097%) Yammer
Communications & Networking
1 60 (5.83%) Firewall
2 50 (4.86%) WAN
3 42 (4.08%) DNS
3 42 (4.08%) LAN
4 34 (3.30%) LDAP
5 30 (2.92%) Wireless
6 24 (2.33%) TCP/IP
7 19 (1.85%) SAN
7 19 (1.85%) SSL
7 19 (1.85%) VPN
8 18 (1.75%) BIG-IP
8 18 (1.75%) DHCP
9 16 (1.55%) MPLS
10 15 (1.46%) HTTP
11 14 (1.36%) Internet
12 10 (0.97%) Ethernet
12 10 (0.97%) HTTPS
12 10 (0.97%) iSCSI
12 10 (0.97%) NAS
12 10 (0.97%) VoIP
Database & Business Intelligence
1 56 (5.44%) SQL Server
2 29 (2.82%) Oracle Database
3 17 (1.65%) Data Warehouse
4 16 (1.55%) SQL Server Reporting Services
5 10 (0.97%) DB2
5 10 (0.97%) Relational Database
6 8 (0.78%) Oracle Database 11g
7 7 (0.68%) SQL Server Integration Services
8 6 (0.58%) MySQL
8 6 (0.58%) RDBMS
9 5 (0.49%) FileMaker
10 4 (0.39%) Enterprise Data Warehouse
10 4 (0.39%) Oracle Reports
10 4 (0.39%) Pentaho
10 4 (0.39%) Power BI
11 3 (0.29%) Big Data
11 3 (0.29%) Hadoop
11 3 (0.29%) Oracle OLAP
11 3 (0.29%) QlikView
11 3 (0.29%) SAS Enterprise Guide
Development Applications
1 17 (1.65%) JIRA
2 15 (1.46%) Team Foundation Server
3 12 (1.17%) Rational DOORS
4 4 (0.39%) MSI
4 4 (0.39%) Talend Open Studio
5 3 (0.29%) Jenkins
5 3 (0.29%) Selenium
6 2 (0.19%) Travis CI
7 1 (0.097%) AdminStudio
7 1 (0.097%) Atlassian Bamboo
7 1 (0.097%) Checkstyle
7 1 (0.097%) FindBugs
7 1 (0.097%) Gradle
7 1 (0.097%) JDeveloper
7 1 (0.097%) JUnit
7 1 (0.097%) Maven
General
1 154 (14.97%) Finance
2 49 (4.76%) Retail
3 45 (4.37%) Banking
4 42 (4.08%) Telecoms
5 39 (3.79%) Manufacturing
6 31 (3.01%) Pharmaceutical
7 22 (2.14%) Legal
8 8 (0.78%) Marketing
9 4 (0.39%) Billing
9 4 (0.39%) Electronics
9 4 (0.39%) Games
9 4 (0.39%) Investment Banking
9 4 (0.39%) Japanese Language
10 3 (0.29%) Financial Institution
10 3 (0.29%) Law
11 2 (0.19%) Advertising
11 2 (0.19%) German Language
11 2 (0.19%) Military
11 2 (0.19%) Retail Banking
12 1 (0.097%) Spanish Language
Job Titles
1 241 (23.42%) Analyst
2 186 (18.08%) Developer
3 126 (12.24%) ServiceNow Developer
4 96 (9.33%) Service Analyst
5 77 (7.48%) Business Analyst
6 73 (7.09%) Architect
7 61 (5.93%) Service Desk Analyst
8 60 (5.83%) Consultant
9 58 (5.64%) Service Manager
10 47 (4.57%) Administrator
11 44 (4.28%) Operations Engineer
12 31 (3.01%) Project Manager
13 30 (2.92%) ITSM Analyst
13 30 (2.92%) Senior Operations Engineer
14 29 (2.82%) Support Analyst
15 27 (2.62%) 1st Line Service Desk Analyst
15 27 (2.62%) Network Engineer
16 21 (2.04%) Support Engineer
17 20 (1.94%) IT Manager
18 19 (1.85%) Systems Administrator
Libraries, Frameworks & Software Standards
1 118 (11.47%) HTML
2 111 (10.79%) XML
3 102 (9.91%) Web Services
4 87 (8.45%) CSS
5 47 (4.57%) Ajax
6 45 (4.37%) Middleware
7 39 (3.79%) REST
8 34 (3.30%) SOAP
9 30 (2.92%) HTML5
10 27 (2.62%) AngularJS
11 25 (2.43%) .NET
12 23 (2.24%) XHTML
13 20 (1.94%) JSON
13 20 (1.94%) Twitter Bootstrap
14 16 (1.55%) XSL
15 14 (1.36%) XML Schema
16 11 (1.07%) J2EE
17 9 (0.87%) SAML
18 8 (0.78%) jQuery
19 7 (0.68%) Node.js
Miscellaneous
1 131 (12.73%) CMDB
2 91 (8.84%) Analytical Skills
3 53 (5.15%) Data Centre
4 41 (3.98%) Management Information System
5 31 (3.01%) Computer Science
6 23 (2.24%) Blackberry
6 23 (2.24%) iPad
7 21 (2.04%) Tandem
8 20 (1.94%) User Experience
9 19 (1.85%) iPhone
10 13 (1.26%) Public Cloud
10 13 (1.26%) Smartphone
11 9 (0.87%) Enterprise Software
12 8 (0.78%) Statistics
12 8 (0.78%) Virtual Team
13 7 (0.68%) Client/Server
13 7 (0.68%) NHS
14 6 (0.58%) RSA SecurID
15 5 (0.49%) Clustering
15 5 (0.49%) Replication
Operating Systems
1 194 (18.85%) Windows
2 125 (12.15%) Linux
3 93 (9.04%) Unix
4 65 (6.32%) Windows 7
5 61 (5.93%) AIX
6 60 (5.83%) Windows XP
7 40 (3.89%) Windows Server
8 38 (3.69%) Windows 2000
9 21 (2.04%) Android
10 20 (1.94%) Windows Server 2008
11 15 (1.46%) Oracle Linux
12 13 (1.26%) SUSE
13 12 (1.17%) Windows Server 2012
14 11 (1.07%) Red Hat Enterprise Linux
14 11 (1.07%) Solaris
14 11 (1.07%) SUSE Linux Enterprise Server
15 10 (0.97%) Windows 10
16 9 (0.87%) Windows Server 2003
17 7 (0.68%) Apple iOS
17 7 (0.68%) Windows 8
Processes & Methodologies
1 733 (71.23%) ITIL
2 662 (64.33%) Service Management
3 172 (16.72%) Change Management
4 170 (16.52%) Agile Software Development
5 148 (14.38%) ITIL V3
6 137 (13.31%) Configuration Management
7 121 (11.76%) Problem Management
8 119 (11.56%) Service Delivery
9 103 (10.01%) Workflow
10 97 (9.43%) Project Management
11 82 (7.97%) Incident Management
12 81 (7.87%) PRINCE2
13 74 (7.19%) Service Design
14 69 (6.71%) Asset Management
14 69 (6.71%) DevOps
15 68 (6.61%) Data Management
16 63 (6.12%) Continuous Improvement
16 63 (6.12%) Stakeholder Management
17 59 (5.73%) Release Management
18 56 (5.44%) SDLC
Programming Languages
1 180 (17.49%) JavaScript
2 84 (8.16%) SQL
3 62 (6.03%) Java
4 33 (3.21%) Perl
5 32 (3.11%) PowerShell
6 26 (2.53%) Bash Shell
7 24 (2.33%) Python
8 16 (1.55%) PHP
9 12 (1.17%) Korn
10 11 (1.07%) Jython
11 10 (0.97%) C
11 10 (0.97%) C#
11 10 (0.97%) PL/SQL
12 9 (0.87%) VB.NET
13 8 (0.78%) C++
14 7 (0.68%) VB
15 6 (0.58%) Ruby
16 4 (0.39%) Shell Script
17 3 (0.29%) ABAP
17 3 (0.29%) COBOL
Qualifications
1 162 (15.74%) Security Cleared
2 133 (12.93%) SC Cleared
3 69 (6.71%) Degree
4 56 (5.44%) ITIL Certification
5 34 (3.30%) Cisco Certification
6 31 (3.01%) ITIL Foundation Certificate
7 22 (2.14%) CCNP
7 22 (2.14%) Microsoft Certification
8 19 (1.85%) CCDP
8 19 (1.85%) DV Cleared
8 19 (1.85%) JNCIA
9 18 (1.75%) CCIE
9 18 (1.75%) CCIP
9 18 (1.75%) CCSA
9 18 (1.75%) CCSE
9 18 (1.75%) JNCIE
10 16 (1.55%) ISEB
11 15 (1.46%) HP ASE
11 15 (1.46%) HP MASE
12 13 (1.26%) MCSE
Quality Assurance & Compliance
1 101 (9.82%) SLA
2 21 (2.04%) QA
3 18 (1.75%) COBIT
4 13 (1.26%) Disclosure Scotland
5 9 (0.87%) PCI DSS
6 8 (0.78%) ISO/IEC 27001
7 6 (0.58%) Data Quality
7 6 (0.58%) PMBOK
8 4 (0.39%) ISO 9001
8 4 (0.39%) ISO/IEC 20000
8 4 (0.39%) ISO22301
8 4 (0.39%) WCAG
9 3 (0.29%) Sarbanes-Oxley
10 1 (0.097%) ISO/IEC 17799
10 1 (0.097%) Solvency II
System Software
1 96 (9.33%) Active Directory
2 39 (3.79%) VMware Infrastructure
3 15 (1.46%) Virtual Machines
4 14 (1.36%) vSphere
5 11 (1.07%) VMware ESXi
6 7 (0.68%) Hyper-V
7 5 (0.49%) Virtual Desktop
8 4 (0.39%) Microsoft App-V
8 4 (0.39%) vCloud
8 4 (0.39%) VMware ESX
9 3 (0.29%) NFS
9 3 (0.29%) Terminal Services
9 3 (0.29%) XenApp
10 2 (0.19%) Oracle RAC
10 2 (0.19%) Tivoli Directory Server
10 2 (0.19%) Veritas Cluster Server
10 2 (0.19%) Xen
11 1 (0.097%) Firmware
11 1 (0.097%) MetaFrame
11 1 (0.097%) Snort
Systems Management
1 34 (3.30%) Puppet
2 22 (2.14%) HP Operations Orchestration
3 19 (1.85%) FortiGate
4 18 (1.75%) Ansible
5 17 (1.65%) SCCM
6 12 (1.17%) BladeLogic
7 11 (1.07%) SCOrch
8 7 (0.68%) SCOM
9 5 (0.49%) Tivoli
10 4 (0.39%) AirWatch
10 4 (0.39%) OpenView Configuration Management
10 4 (0.39%) OVSD
10 4 (0.39%) Tivoli Storage Manager
10 4 (0.39%) WSUS
11 3 (0.29%) Microsoft Clustering
11 3 (0.29%) OpenView
11 3 (0.29%) Opscode Chef
11 3 (0.29%) Oracle RMAN
11 3 (0.29%) Unicenter
12 2 (0.19%) Tivoli Identity Manager
Vendors
1 321 (31.20%) ServiceNow
2 175 (17.01%) Microsoft
3 103 (10.01%) HP
4 99 (9.62%) Remedy
5 77 (7.48%) Oracle
6 65 (6.32%) BMC
7 49 (4.76%) VMware
8 47 (4.57%) Cisco
9 33 (3.21%) CA
10 32 (3.11%) IBM
11 28 (2.72%) F5
12 25 (2.43%) Dell
12 25 (2.43%) Juniper
13 22 (2.14%) CheckPoint
13 22 (2.14%) SAP
14 19 (1.85%) Fortinet
14 19 (1.85%) Riverbed
15 15 (1.46%) Aruba
15 15 (1.46%) Citrix
16 14 (1.36%) Apple
Sunderland, Tyne and Wear
Lorien Resourcing
Rate: £350 - £400 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
LA International
Rate: £380 - £411 per day
Posted: Yesterday
South West London
Digital Gurus
Rate: £500 - £550 Per Day
Posted: 20 hours ago
London
Square One Resources
Rate: Negotiable
Posted: 2 days ago
London
Hydrogen Group
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Synergize Consulting
Posted: 2 days ago
London
onezeero.
Rate: £400 - £450 per day
Posted: 6 days ago
Hook, Hampshire
Experis Ltd
Rate: £350 - £370 per day
Posted: 5 days ago
Berkshire
Square One Resources
Rate: Unspecified Negotiable
Posted: 6 days ago
Hatfield, Hertfordshire
Hays Talent Solutions
Rate: £450.00 - £550.00 per day
Posted: 14 days ago
Birmingham
People Source Consulting
Rate: £400 - £460 per day
Posted: 13 days ago
Reigate, Surrey
Clearwater People Solutions
Rate: £450 - £475 Per Day
Posted: 5 days ago