The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 213 265 320
Rank change year-on-year
+52 +55
Contract jobs citing ITSM 538 349 254
As % of all contract IT jobs located in England 1.04% 0.71% 0.54%
As % of the Processes & Methodologies category 1.34% 0.92% 0.72%
Number of daily rates quoted 319 195 154
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £385 £350
Average daily rate % change year-on-year
+3.89% +10.00%
90% offered a daily rate of more than £190 £250 £193
10% offered a daily rate of more than £525 £525 £450
UK excluding London average daily rate £375 £375 £375
Number of hourly rates quoted 20 17 12
Average hourly rate £18.25 £17.50 £15.25
Average hourly rate % change year-on-year
+4.28% +14.75%
90% offered a hourly rate of more than £10.95 £13.00 £11.13
10% offered a hourly rate of more than £38.58 £27.60 £42.65
UK excluding London average hourly rate £18.52 £17.50 £15.50
% change year-on-year
+5.82% +12.90%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
40242 37742 35090
As % of all contract IT jobs located in England 77.92% 76.45% 75.28%
Number of daily rates quoted 26610 23738 21765
Average daily rate £425 £410 £410
Average daily rate % change year-on-year
+3.65% -
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 1090 1093 1019
Average hourly rate £28.50 £23.25 £32.00
Average hourly rate % change year-on-year
+22.58% -27.34%
90% offered a hourly rate of more than £12.50 £12.75 £13.00
10% offered a hourly rate of more than £52.19 £46.50 £50.00
UK excluding London average hourly rate £30.52 £26.00 £31.00
% change year-on-year
+17.38% -16.12%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 4 August 2015.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 4 August 2015.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +77 235 £406 +5.86% 44
South East -15 122 £378 -2.58% 27
East of England +16 48 £405 -10.00% 9
Yorkshire +12 44 £325 -7.14% 4
North West -10 31 £348 -13.66% 8
West Midlands +17 25 £388 -8.82% 6
East Midlands -3 13 £407 +62.80% 2
South West -10 12 £413 +3.12% 11
North East -17 6 £130 -64.13% 2
Midlands - 3 £475 - 2
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 4 August 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 685 (68.71%) ITIL
2 670 (67.20%) Service Management
3 221 (22.17%) Finance
4 218 (21.87%) Microsoft
5 191 (19.16%) Windows
6 189 (18.96%) ServiceNow
7 175 (17.55%) Remedy
7 175 (17.55%) Remedy ITSM
8 160 (16.05%) MS Office
9 154 (15.45%) Project Management
10 138 (13.84%) Change Management
11 137 (13.74%) HP
12 135 (13.54%) BMC
13 132 (13.24%) CMDB
14 128 (12.84%) Service Delivery
15 126 (12.64%) MS Excel
16 121 (12.14%) Security Cleared
17 107 (10.73%) SQL
17 107 (10.73%) Active Directory
18 104 (10.43%) Problem Management
19 101 (10.13%) Degree
20 96 (9.63%) Incident Management
20 96 (9.63%) Analytical Skills
21 95 (9.53%) XML
22 94 (9.43%) SLA
23 88 (8.83%) HTML
24 86 (8.63%) PRINCE2
25 85 (8.53%) ITIL Certification
26 83 (8.32%) SC Cleared
27 81 (8.12%) Web Services

ITSM
Top Related IT Skills in England by Category

For the 6 months to 4 August 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 75 (7.52%) SharePoint
2 44 (4.41%) MS Exchange
3 36 (3.61%) CMS
4 24 (2.41%) Blackberry Enterprise Server
5 14 (1.40%) Tomcat
6 13 (1.30%) IIS
7 12 (1.20%) JBoss
8 10 (1.00%) Lync
8 10 (1.00%) OpenStack
9 9 (0.90%) SharePoint 2013
9 9 (0.90%) Node.js
10 7 (0.70%) WebLogic
11 6 (0.60%) SharePoint 2010
12 5 (0.50%) Oracle Application Server
13 4 (0.40%) WebSphere
13 4 (0.40%) Apache
13 4 (0.40%) BizTalk Server
14 3 (0.30%) Oracle HTTP Server
14 3 (0.30%) IBM HTTP Server
14 3 (0.30%) Exchange Server 2013
Applications
1 160 (16.05%) MS Office
2 126 (12.64%) MS Excel
3 33 (3.31%) MS PowerPoint
4 31 (3.11%) MS Visio
5 10 (1.00%) MS Project
6 8 (0.80%) Spreadsheet
7 3 (0.30%) Acrobat
8 1 (0.10%) InfoPath
Business Applications
1 175 (17.55%) Remedy ITSM
2 12 (1.20%) Remedy AR System
2 12 (1.20%) Dynamics CRM
3 11 (1.10%) assyst
4 3 (0.30%) SAP ERP
5 2 (0.20%) Misys Midas
5 2 (0.20%) SAP CCM
5 2 (0.20%) Teamcenter
5 2 (0.20%) RMDS
5 2 (0.20%) SAP Oil and Gas
5 2 (0.20%) Agresso
5 2 (0.20%) MFGPRO
6 1 (0.10%) Maximo
6 1 (0.10%) SAP R/3
6 1 (0.10%) Oracle EBS R12
Cloud Services
1 17 (1.71%) Google Apps
2 16 (1.60%) Office 365
3 13 (1.30%) Amazon AWS
4 11 (1.10%) SaaS
5 6 (0.60%) PaaS
6 5 (0.50%) Cloud Computing
6 5 (0.50%) Microsoft Azure
7 2 (0.20%) IaaS
8 1 (0.10%) SoftLayer
Communications & Networking
1 46 (4.61%) WAN
2 45 (4.51%) LAN
3 34 (3.41%) Firewall
4 28 (2.81%) BIG-IP
5 25 (2.51%) TCP/IP
6 22 (2.21%) DNS
6 22 (2.21%) SAN
6 22 (2.21%) Internet
6 22 (2.21%) MPLS
7 21 (2.11%) VPN
8 20 (2.01%) DSL
9 19 (1.91%) SSL
10 16 (1.60%) DHCP
11 15 (1.50%) LDAP
12 11 (1.10%) Network Security
12 11 (1.10%) NAS
13 10 (1.00%) Wireless
14 9 (0.90%) Wi-Fi
14 9 (0.90%) iSCSI
15 6 (0.60%) VoIP
Database & Business Intelligence
1 34 (3.41%) SQL Server
2 17 (1.71%) Crystal Reports
3 16 (1.60%) Relational Database
4 10 (1.00%) MySQL
5 9 (0.90%) Pentaho
6 8 (0.80%) Oracle Database
7 6 (0.60%) MongoDB
7 6 (0.60%) Oracle Reports
8 5 (0.50%) BusinessObjects
8 5 (0.50%) SQL Server Reporting Services
8 5 (0.50%) Big Data
9 4 (0.40%) Data Warehouse
9 4 (0.40%) Data Mining
10 3 (0.30%) SAP BW
10 3 (0.30%) MS Access
10 3 (0.30%) DB2
10 3 (0.30%) SQL Server Integration Services
10 3 (0.30%) SQL Server 2008
11 2 (0.20%) Xcelsius
11 2 (0.20%) QlikView
Development Applications
1 11 (1.10%) Maven
2 10 (1.00%) Selenium
2 10 (1.00%) Atlassian Bamboo
2 10 (1.00%) JUnit
2 10 (1.00%) Gradle
3 9 (0.90%) FindBugs
3 9 (0.90%) JIRA
3 9 (0.90%) Checkstyle
4 8 (0.80%) Team Foundation Server
5 6 (0.60%) Artifactory
6 5 (0.50%) Jenkins
6 5 (0.50%) Git (software)
6 5 (0.50%) Gerrit
6 5 (0.50%) SoapUI
6 5 (0.50%) Oracle Forms
6 5 (0.50%) ClearCase
7 3 (0.30%) Toad
7 3 (0.30%) PVCS
7 3 (0.30%) MSI
8 2 (0.20%) SilkPerformer
General
1 221 (22.17%) Finance
2 59 (5.92%) Banking
3 48 (4.81%) Telecoms
4 21 (2.11%) Legal
5 13 (1.30%) Investment Banking
6 9 (0.90%) Retail
7 8 (0.80%) Financial Institution
8 7 (0.70%) Back Office
8 7 (0.70%) Manufacturing
9 6 (0.60%) Publishing
9 6 (0.60%) Local Government
9 6 (0.60%) Front Office
9 6 (0.60%) Automotive
9 6 (0.60%) Billing
9 6 (0.60%) Marketing
10 5 (0.50%) French Language
11 3 (0.30%) German Language
11 3 (0.30%) Law
11 3 (0.30%) Electronics
12 2 (0.20%) Pharmaceutical
Job Titles
1 258 (25.88%) Analyst
2 112 (11.23%) Service Manager
3 101 (10.13%) Service Analyst
4 98 (9.83%) Developer
5 90 (9.03%) Consultant
6 71 (7.12%) Project Manager
7 58 (5.82%) ServiceNow Developer
8 57 (5.72%) Service Desk Analyst
9 50 (5.02%) Architect
10 46 (4.61%) Business Analyst
11 40 (4.01%) Support Analyst
12 39 (3.91%) Delivery Manager
13 36 (3.61%) IT Services Manager
14 34 (3.41%) Incident Manager
15 29 (2.91%) Services Delivery Manager
16 25 (2.51%) Administrator
16 25 (2.51%) ITSM Consultant
17 23 (2.31%) ServiceNow Consultant
18 22 (2.21%) 1st Line Support
19 20 (2.01%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 95 (9.53%) XML
2 88 (8.83%) HTML
3 81 (8.12%) Web Services
4 54 (5.42%) CSS
5 36 (3.61%) Middleware
6 22 (2.21%) SOAP
7 17 (1.71%) Ajax
8 12 (1.20%) jQuery
9 11 (1.10%) .NET
9 11 (1.10%) REST
10 10 (1.00%) Twitter Bootstrap
10 10 (1.00%) JSON
11 9 (0.90%) ActiveMQ
11 9 (0.90%) COM
11 9 (0.90%) XSD
11 9 (0.90%) JMS
11 9 (0.90%) WSDL
11 9 (0.90%) Apache Camel
12 8 (0.80%) HTML5
12 8 (0.80%) J2EE
Miscellaneous
1 132 (13.24%) CMDB
2 96 (9.63%) Analytical Skills
3 58 (5.82%) Management Information System
4 40 (4.01%) Data Centre
5 33 (3.31%) Blackberry
6 26 (2.61%) Computer Science
7 20 (2.01%) Fat Client
7 20 (2.01%) Thin Client
8 15 (1.50%) PMI
9 10 (1.00%) NHS
9 10 (1.00%) Economics
10 9 (0.90%) Replication
11 8 (0.80%) Clustering
11 8 (0.80%) Derivative
12 7 (0.70%) iPad
12 7 (0.70%) SecurID
12 7 (0.70%) User Experience
13 6 (0.60%) Fixed Income
13 6 (0.60%) FMCG
13 6 (0.60%) Statistics
Operating Systems
1 191 (19.16%) Windows
2 73 (7.32%) Linux
3 57 (5.72%) Windows Server 2003
3 57 (5.72%) Windows 7
4 55 (5.52%) Windows Server 2008
5 39 (3.91%) UNIX
6 22 (2.21%) Windows XP
7 17 (1.71%) Solaris
8 16 (1.60%) Android
9 15 (1.50%) Red Hat Enterprise Linux
10 12 (1.20%) CentOS
10 12 (1.20%) Apple iOS
11 11 (1.10%) Ubuntu
12 10 (1.00%) AIX
13 9 (0.90%) Mac OS
13 9 (0.90%) Windows Server 2012
14 7 (0.70%) Windows 8
15 6 (0.60%) SUSE Linux Enterprise Server
15 6 (0.60%) Oracle Linux
15 6 (0.60%) SUSE
Processes & Methodologies
1 685 (68.71%) ITIL
2 670 (67.20%) Service Management
3 154 (15.45%) Project Management
4 138 (13.84%) Change Management
5 128 (12.84%) Service Delivery
6 104 (10.43%) Problem Management
7 96 (9.63%) Incident Management
8 86 (8.63%) PRINCE2
9 81 (8.12%) Configuration Management
10 71 (7.12%) Stakeholder Management
10 71 (7.12%) ITIL V3
11 68 (6.82%) Agile Software Development
12 66 (6.62%) Workflow
13 51 (5.12%) Release Management
14 41 (4.11%) Continuous Improvement
14 41 (4.11%) Knowledge Management
15 37 (3.71%) Change Control
16 34 (3.41%) Disaster Recovery
17 31 (3.11%) Business Continuity
17 31 (3.11%) Performance Management
Programming Languages
1 107 (10.73%) SQL
2 71 (7.12%) Java
3 58 (5.82%) JavaScript
4 34 (3.41%) PowerShell
5 30 (3.01%) Perl
6 15 (1.50%) VBScript
7 13 (1.30%) C
7 13 (1.30%) C#
8 12 (1.20%) Shell Script
9 11 (1.10%) VBA
9 11 (1.10%) Python
9 11 (1.10%) Ruby
10 10 (1.00%) PL/SQL
11 8 (0.80%) C++
12 7 (0.70%) VB
13 5 (0.50%) PHP
13 5 (0.50%) Groovy
14 4 (0.40%) Bash Shell
15 3 (0.30%) COBOL
15 3 (0.30%) T-SQL
Qualifications
1 121 (12.14%) Security Cleared
2 101 (10.13%) Degree
3 85 (8.53%) ITIL Certification
4 83 (8.32%) SC Cleared
5 46 (4.61%) ITIL Foundation Certificate
6 36 (3.61%) DV Cleared
7 25 (2.51%) PMI Certification
8 21 (2.11%) Microsoft Certification
9 17 (1.71%) PMP
10 15 (1.50%) PRINCE2 Practitioner
11 14 (1.40%) MCSE
12 11 (1.10%) PRINCE2 Certification
13 10 (1.00%) MCP
14 8 (0.80%) CISA
15 7 (0.70%) Cisco Certification
15 7 (0.70%) CTC Cleared
16 6 (0.60%) CISSP
17 5 (0.50%) MCITP
18 4 (0.40%) NVQ Level 4
18 4 (0.40%) MCSA
Quality Assurance & Compliance
1 94 (9.43%) SLA
2 45 (4.51%) QA
3 13 (1.30%) Sarbanes-Oxley
4 8 (0.80%) COBIT
5 5 (0.50%) Data Quality
6 4 (0.40%) ISO/IEC 27001
6 4 (0.40%) ISO 9001
7 3 (0.30%) PMBOK
8 2 (0.20%) TickIT
9 1 (0.10%) ISO 14001
9 1 (0.10%) 21 CFR Part 11
9 1 (0.10%) GPG13
9 1 (0.10%) BS25999
9 1 (0.10%) ISO/IEC 20000
9 1 (0.10%) COSO
System Software
1 107 (10.73%) Active Directory
2 53 (5.32%) VMware Infrastructure
3 38 (3.81%) Hyper-V
4 19 (1.91%) NLBS
5 16 (1.60%) Xen
6 13 (1.30%) XenApp
7 11 (1.10%) Veritas Cluster Server
7 11 (1.10%) NFS
8 9 (0.90%) VMware ESXi
9 6 (0.60%) XenDesktop
10 5 (0.50%) Microsoft App-V
10 5 (0.50%) Citrix Presentation Server
10 5 (0.50%) KVM
11 2 (0.20%) Terminal Services
11 2 (0.20%) Samba
12 1 (0.10%) VMware Workstation
12 1 (0.10%) Tivoli Workload Scheduler
12 1 (0.10%) DFS Replication
12 1 (0.10%) vSphere
12 1 (0.10%) Tivoli Directory Server
Systems Management
1 36 (3.61%) SCCM
2 32 (3.21%) OVSD
3 23 (2.31%) WSUS
4 17 (1.71%) SCOM
5 15 (1.50%) Puppet
6 14 (1.40%) AirWatch
7 13 (1.30%) Opscode Chef
8 11 (1.10%) BladeLogic
9 9 (0.90%) HP UCMDB
10 8 (0.80%) Control-M
11 6 (0.60%) Tivoli
11 6 (0.60%) HP Operations Orchestration
11 6 (0.60%) ITRS Geneos
12 5 (0.50%) SCOrch
12 5 (0.50%) Capistrano
12 5 (0.50%) SCVMM
13 4 (0.40%) HP Quality Center
13 4 (0.40%) OpenView
13 4 (0.40%) Nagios
13 4 (0.40%) Cisco IPCC
Vendors
1 218 (21.87%) Microsoft
2 189 (18.96%) ServiceNow
3 175 (17.55%) Remedy
4 137 (13.74%) HP
5 135 (13.54%) BMC
6 63 (6.32%) Oracle
7 58 (5.82%) VMware
8 50 (5.02%) Cisco
9 44 (4.41%) CA
10 42 (4.21%) Citrix
11 30 (3.01%) LANDesk
12 29 (2.91%) CheckPoint
13 25 (2.51%) Google
14 23 (2.31%) SAP
15 22 (2.21%) Dell
16 20 (2.01%) IBM
16 20 (2.01%) NetApp
17 16 (1.60%) Apple
17 16 (1.60%) Veritas
18 14 (1.40%) Red Hat
South West London
Allen Lane Interim & Permanent Recruitment
Rate: From £600 to £700 per day
Posted: 8 hours ago
Swindon, Wiltshire
Advantage XPO
Posted: Yesterday
London
Brightred Resourcing Limited
Rate: From £450 to £500 per day 6 month contract
Posted: Yesterday
Birmingham, West Midlands (County)
Connectus
Rate: £35 per hour
Posted: Yesterday
Weybridge, Surrey
Brightred Resourcing Limited
Rate: From £450 to £500 per day 6 month contract
Posted: 2 days ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.52 per hour
Posted: 4 days ago
Hampshire
Executive Recruitment Services (ERS)
Rate: £100 - £110 per day
Posted: 4 days ago
London
TEKsystems
Posted: 5 days ago
Bracknell, Berkshire
Lorien Resourcing
Posted: 6 days ago
Staines, Middlesex
Lorien Resourcing
Rate: Competitive Market Rate!!!
Posted: 6 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £30.90 - £43.28 per hour
Posted: 6 days ago
London
Arden Resourcing Limited
Rate: From £500 to £550 per day
Posted: 6 days ago
City, London
TEKsystems
Rate: £450 - £550 per day
Posted: 6 days ago
City, London
TEKsystems
Rate: £350 - £400 per day
Posted: 6 days ago
London
TEKsystems
Posted: 6 days ago
London
Volt
Posted: 6 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £200 - £275 per day
Posted: 7 days ago
Plymouth
Hays IT - Uk Posting account
Rate: £10.00 - £13.00 per hour
Posted: 11 days ago
Cumbria
Capita - ITMS
Rate: £325 - £425 per day
Posted: 13 days ago
Bristol
First Recruitment Group
Rate: £350 - £450 per day
Posted: 14 days ago