The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 27 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 211 236 289
Rank change year-on-year
+25 +53
Contract jobs citing ITSM 590 503 335
As % of all contract IT jobs located in England 1.18% 0.97% 0.69%
As % of the Processes & Methodologies category 1.42% 1.22% 0.87%
Number of daily rates quoted 403 318 185
Median daily rate £409 £398 £394
Median daily rate % change year-on-year
+2.89% +0.95%
90% offered a daily rate of more than £188 £187 £250
10% offered a daily rate of more than £550 £530 £525
UK excluding London median daily rate £365 £375 £388
% change year-on-year
-2.66% -3.22%
Number of hourly rates quoted 24 18 17
Median hourly rate £23.85 £15.72 £16.25
Median hourly rate % change year-on-year
+51.71% -3.26%
90% offered a hourly rate of more than £13.50 £10.50 £12.05
10% offered a hourly rate of more than £59.31 £27.23 £27.60
UK excluding London median hourly rate £19.70 £18.50 £16.25
% change year-on-year
+6.48% +13.84%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41433 41340 38406
As % of all contract IT jobs located in England 83.05% 79.98% 78.92%
Number of daily rates quoted 27617 27390 24287
Median daily rate £448 £420 £403
Median daily rate % change year-on-year
+6.54% +4.34%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 956 1081 1104
Median hourly rate £28.50 £27.50 £25.00
Median hourly rate % change year-on-year
+3.63% +10.00%
90% offered a hourly rate of more than £13.00 £12.50 £13.00
10% offered a hourly rate of more than £51.50 £52.19 £45.00
UK excluding London median hourly rate £30.00 £30.00 £26.98
% change year-on-year
- +11.21%

ITSM
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 27 July 2016.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 27 July 2016.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +41 287 £475 +18.75% 38
South East +8 124 £370 -2.63% 19
North West +26 54 £375 +25.00% 5
West Midlands -19 37 £390 +140.00% 6
Yorkshire -19 32 £350 +5.26% 5
East of England -5 23 £250 -39.20% 12
North East -36 19 £360 +176.92%
East Midlands -4 11 £325 -14.13% 4
South West +3 6 £380 -7.87% 7
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 27 July 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ITSM.

1 762 (70.43%) ITIL
2 642 (59.33%) Service Management
3 283 (26.16%) ServiceNow
4 231 (21.35%) Finance
5 230 (21.26%) Windows
6 211 (19.50%) Microsoft
7 171 (15.80%) Security Cleared
8 168 (15.53%) Remedy ITSM
8 168 (15.53%) Remedy
9 161 (14.88%) Project Management
10 144 (13.31%) Active Directory
11 141 (13.03%) ITIL V3
12 134 (12.38%) MS Excel
12 134 (12.38%) MS Office
12 134 (12.38%) Service Delivery
13 125 (11.55%) SC Cleared
14 123 (11.37%) Change Management
15 119 (11.00%) Stakeholder Management
16 111 (10.26%) ITIL Certification
16 111 (10.26%) Degree
17 110 (10.17%) BMC
18 106 (9.80%) Problem Management
19 105 (9.70%) Analytical Skills
20 104 (9.61%) Configuration Management
21 101 (9.33%) Agile Software Development
22 98 (9.06%) JavaScript
23 97 (8.96%) SQL
23 97 (8.96%) Web Services
24 94 (8.69%) HP
25 93 (8.60%) SLA

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (6.28%) SharePoint
2 46 (4.25%) CMS
3 19 (1.76%) Blackberry Enterprise Server
4 18 (1.66%) Skype for Business
5 16 (1.48%) JBoss
6 15 (1.39%) WebLogic
7 14 (1.29%) Apache
7 14 (1.29%) MS Exchange
8 13 (1.20%) SharePoint 2010
9 9 (0.83%) IIS
9 9 (0.83%) Tomcat
10 8 (0.74%) WebSphere
11 7 (0.65%) BizTalk Server
12 6 (0.55%) WebSphere Application Server
13 2 (0.18%) Exchange Server 2003
13 2 (0.18%) IBM Notes
13 2 (0.18%) Oracle Application Server
13 2 (0.18%) Oracle HTTP Server
13 2 (0.18%) Oracle Workflow
13 2 (0.18%) SAS
Applications
1 134 (12.38%) MS Excel
1 134 (12.38%) MS Office
2 29 (2.68%) MS PowerPoint
3 15 (1.39%) MS Visio
4 6 (0.55%) MS Project
5 3 (0.28%) Acrobat
6 2 (0.18%) Photoshop
6 2 (0.18%) S-PLUS
7 1 (0.092%) Mingle
7 1 (0.092%) Spreadsheet
Business Applications
1 168 (15.53%) Remedy ITSM
2 12 (1.11%) Remedy AR System
3 8 (0.74%) Oracle Receivables
4 6 (0.55%) Dynamics CRM
5 3 (0.28%) assyst
6 2 (0.18%) Dynamics GP
6 2 (0.18%) Northgate Housing
7 1 (0.092%) Infor LN
7 1 (0.092%) Oracle Applications
7 1 (0.092%) Oracle Procure-to-Pay
7 1 (0.092%) Orchard Housing
7 1 (0.092%) SAP ERP
7 1 (0.092%) SAP Oil and Gas
Cloud Services
1 26 (2.40%) SaaS
2 16 (1.48%) Microsoft Azure
2 16 (1.48%) Office 365
3 10 (0.92%) IaaS
3 10 (0.92%) PaaS
4 6 (0.55%) Cloud Computing
5 4 (0.37%) Amazon AWS
5 4 (0.37%) Google Apps
5 4 (0.37%) Yammer
6 2 (0.18%) Rackspace Cloud
7 1 (0.092%) Azure Active Directory
Communications & Networking
1 57 (5.27%) TCP/IP
2 55 (5.08%) DNS
3 50 (4.62%) Firewall
3 50 (4.62%) VPN
4 43 (3.97%) LAN
5 37 (3.42%) DHCP
6 36 (3.33%) SSL
6 36 (3.33%) WAN
7 30 (2.77%) Internet
8 23 (2.13%) LDAP
9 21 (1.94%) Remote Desktop
10 18 (1.66%) VoIP
11 16 (1.48%) HTTP
12 12 (1.11%) Wi-Fi
13 11 (1.02%) Network Security
14 10 (0.92%) Ethernet
14 10 (0.92%) iSCSI
15 9 (0.83%) IPsec
15 9 (0.83%) tcpdump
15 9 (0.83%) Unified Communications
Database & Business Intelligence
1 42 (3.88%) SQL Server
2 26 (2.40%) Oracle Database
2 26 (2.40%) Relational Database
3 20 (1.85%) BusinessObjects
4 15 (1.39%) MySQL
5 14 (1.29%) PostgreSQL
6 13 (1.20%) Oracle OWB
7 12 (1.11%) Oracle Reports
7 12 (1.11%) RDBMS
8 11 (1.02%) Crystal Reports
9 9 (0.83%) Oracle BI EE
9 9 (0.83%) SQL Server Reporting Services
10 6 (0.55%) Data Mining
10 6 (0.55%) DB2
11 5 (0.46%) Big Data
11 5 (0.46%) MongoDB
11 5 (0.46%) Oracle Database 10g
12 4 (0.37%) Oracle Database 11g
12 4 (0.37%) Oracle Database 12c
12 4 (0.37%) SQL Server 2012
Development Applications
1 32 (2.96%) JIRA
2 20 (1.85%) Artifactory
2 20 (1.85%) Maven
3 15 (1.39%) Jenkins
3 15 (1.39%) Toad
4 14 (1.29%) Eclipse
5 13 (1.20%) JUnit
6 12 (1.11%) Oracle Forms
7 11 (1.02%) Ant
7 11 (1.02%) ClearQuest
8 9 (0.83%) Atlassian Bamboo
8 9 (0.83%) Gradle
8 9 (0.83%) TortoiseSVN
9 7 (0.65%) Team Foundation Server
10 5 (0.46%) InstallShield
10 5 (0.46%) MSI
10 5 (0.46%) Talend Open Studio
10 5 (0.46%) WinDbg
11 4 (0.37%) Rational DOORS
11 4 (0.37%) Selenium
General
1 231 (21.35%) Finance
2 63 (5.82%) Telecoms
3 38 (3.51%) Banking
4 37 (3.42%) Legal
5 35 (3.23%) Retail
6 33 (3.05%) Financial Institution
7 24 (2.22%) Pharmaceutical
8 21 (1.94%) Manufacturing
9 11 (1.02%) Investment Banking
9 11 (1.02%) Marketing
10 7 (0.65%) French Language
10 7 (0.65%) Japanese Language
10 7 (0.65%) Law
11 5 (0.46%) Advertising
11 5 (0.46%) Back Office
11 5 (0.46%) German Language
11 5 (0.46%) Publishing
12 4 (0.37%) Billing
13 3 (0.28%) Automotive
13 3 (0.28%) Italian Language
Job Titles
1 291 (26.89%) Analyst
2 129 (11.92%) Developer
3 109 (10.07%) Business Analyst
4 103 (9.52%) Service Analyst
5 91 (8.41%) Architect
6 86 (7.95%) Consultant
7 85 (7.86%) Service Manager
8 80 (7.39%) ServiceNow Developer
9 59 (5.45%) Service Desk Analyst
10 50 (4.62%) Administrator
11 47 (4.34%) ITIL Manager
12 41 (3.79%) IT Manager
12 41 (3.79%) ITSM Analyst
13 37 (3.42%) Project Manager
13 37 (3.42%) Support Analyst
14 33 (3.05%) Delivery Manager
15 30 (2.77%) Management Consultant
16 29 (2.68%) 1st Line Service Desk Analyst
16 29 (2.68%) IT Analyst
17 27 (2.50%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 97 (8.96%) Web Services
2 87 (8.04%) XML
3 84 (7.76%) HTML
4 65 (6.01%) CSS
5 37 (3.42%) Middleware
6 26 (2.40%) J2EE
7 17 (1.57%) Ajax
8 14 (1.29%) Spring
9 13 (1.20%) Hibernate
9 13 (1.20%) SOAP
10 12 (1.11%) HTML5
10 12 (1.11%) JSP
10 12 (1.11%) Servlets
11 11 (1.02%) .NET
11 11 (1.02%) Apache CXF
12 9 (0.83%) Struts
13 8 (0.74%) jQuery
14 7 (0.65%) AngularJS
14 7 (0.65%) REST
15 6 (0.55%) Twitter Bootstrap
Miscellaneous
1 105 (9.70%) Analytical Skills
2 80 (7.39%) CMDB
3 78 (7.21%) Management Information System
4 60 (5.55%) Computer Science
4 60 (5.55%) Data Centre
5 32 (2.96%) User Experience
6 29 (2.68%) Blackberry
7 23 (2.13%) Virtual Team
8 20 (1.85%) iPhone
8 20 (1.85%) Mainframe
9 17 (1.57%) Clustering
9 17 (1.57%) Hedge funds
10 16 (1.48%) iPad
11 14 (1.29%) Life Science
11 14 (1.29%) RSA SecurID
12 13 (1.20%) Data Structures
13 12 (1.11%) PMI
14 9 (0.83%) AS400
14 9 (0.83%) Statistics
14 9 (0.83%) Tandem
Operating Systems
1 230 (21.26%) Windows
2 89 (8.23%) Unix
3 80 (7.39%) Linux
4 76 (7.02%) Windows 7
5 57 (5.27%) Windows Server
6 42 (3.88%) Windows Server 2008
7 31 (2.87%) Windows XP
8 29 (2.68%) Windows Server 2003
9 25 (2.31%) AIX
9 25 (2.31%) Windows Server 2012
10 24 (2.22%) Solaris
11 20 (1.85%) Mac OS X
12 13 (1.20%) CentOS
12 13 (1.20%) Windows 8
13 12 (1.11%) Apple iOS
14 11 (1.02%) Red Hat Enterprise Linux
14 11 (1.02%) Ubuntu
15 9 (0.83%) SUSE
16 8 (0.74%) Android
16 8 (0.74%) Oracle Linux
Processes & Methodologies
1 762 (70.43%) ITIL
2 642 (59.33%) Service Management
3 161 (14.88%) Project Management
4 141 (13.03%) ITIL V3
5 134 (12.38%) Service Delivery
6 123 (11.37%) Change Management
7 119 (11.00%) Stakeholder Management
8 106 (9.80%) Problem Management
9 104 (9.61%) Configuration Management
10 101 (9.33%) Agile Software Development
11 77 (7.12%) Incident Management
12 62 (5.73%) Migration
13 57 (5.27%) Business Analysis
14 55 (5.08%) PRINCE2
15 49 (4.53%) Release Management
16 43 (3.97%) User Acceptance Testing
17 40 (3.70%) Workflow
18 39 (3.60%) Programme Management
19 37 (3.42%) Continuous Improvement
20 35 (3.23%) Disaster Recovery
Programming Languages
1 98 (9.06%) JavaScript
2 97 (8.96%) SQL
3 59 (5.45%) Java
4 42 (3.88%) Perl
5 35 (3.23%) PowerShell
6 24 (2.22%) PL/SQL
7 22 (2.03%) C
8 15 (1.39%) VB
9 14 (1.29%) Bash Shell
9 14 (1.29%) C++
9 14 (1.29%) Shell Script
10 9 (0.83%) Python
11 8 (0.74%) C#
11 8 (0.74%) PHP
12 7 (0.65%) Korn
12 7 (0.65%) Ruby
12 7 (0.65%) VBScript
13 6 (0.55%) COBOL
14 5 (0.46%) T-SQL
15 3 (0.28%) WebLogic Scripting Tool
Qualifications
1 171 (15.80%) Security Cleared
2 125 (11.55%) SC Cleared
3 111 (10.26%) Degree
3 111 (10.26%) ITIL Certification
4 33 (3.05%) Microsoft Certification
5 29 (2.68%) Cisco Certification
5 29 (2.68%) MCSE
6 28 (2.59%) ITIL Foundation Certificate
7 23 (2.13%) CCNA
7 23 (2.13%) PMI Certification
8 21 (1.94%) MCP
9 15 (1.39%) CCNP
9 15 (1.39%) DV Cleared
10 14 (1.29%) ISEB
10 14 (1.29%) PRINCE2 Certification
11 13 (1.20%) PMP
12 12 (1.11%) BPSS Clearance
13 10 (0.92%) MCDBA
14 8 (0.74%) OCPJP
14 8 (0.74%) Oracle Certification
Quality Assurance & Compliance
1 93 (8.60%) SLA
2 14 (1.29%) COBIT
3 11 (1.02%) Disclosure Scotland
4 10 (0.92%) QA
5 7 (0.65%) Data Quality
6 4 (0.37%) PCI DSS
6 4 (0.37%) WCAG
7 3 (0.28%) ISO 9001
7 3 (0.28%) ISO/IEC 27001
8 2 (0.18%) GxP
9 1 (0.092%) ISO 9000
9 1 (0.092%) ISO/IEC 20000
9 1 (0.092%) MiFID
9 1 (0.092%) PMBOK
9 1 (0.092%) Sarbanes-Oxley
System Software
1 144 (13.31%) Active Directory
2 58 (5.36%) VMware Infrastructure
3 24 (2.22%) Virtual Machines
4 16 (1.48%) vSphere
5 12 (1.11%) Hyper-V
6 11 (1.02%) BitLocker
7 10 (0.92%) Microsoft App-V
7 10 (0.92%) NFS
7 10 (0.92%) XenApp
8 9 (0.83%) Terminal Services
9 8 (0.74%) Virtual Desktop
9 8 (0.74%) VMware ESXi
10 7 (0.65%) VMware Workstation
11 6 (0.55%) XenDesktop
12 4 (0.37%) UAG
12 4 (0.37%) vCloud
13 3 (0.28%) Veritas Cluster Server
14 2 (0.18%) Snort
14 2 (0.18%) Squid
14 2 (0.18%) VMware ESX
Systems Management
1 38 (3.51%) SCOM
2 33 (3.05%) SCCM
3 20 (1.85%) OVSD
4 13 (1.20%) OpenView
5 11 (1.02%) Ansible
5 11 (1.02%) Puppet
6 7 (0.65%) Tivoli
6 7 (0.65%) WSUS
7 6 (0.55%) Nagios
7 6 (0.55%) Tivoli Storage Manager
8 5 (0.46%) Perfmon
8 5 (0.46%) ServiceCenter
9 4 (0.37%) HP Data Protector
9 4 (0.37%) Netcool
10 3 (0.28%) HP UCMDB
10 3 (0.28%) Microsoft Clustering
10 3 (0.28%) NetBackup
11 2 (0.18%) AirWatch
11 2 (0.18%) RSA enVision
11 2 (0.18%) SmoothWall
Vendors
1 283 (26.16%) ServiceNow
2 211 (19.50%) Microsoft
3 168 (15.53%) Remedy
4 110 (10.17%) BMC
5 94 (8.69%) HP
6 76 (7.02%) Oracle
7 65 (6.01%) VMware
8 48 (4.44%) Cisco
9 33 (3.05%) LANDesk
10 31 (2.87%) SAP
11 29 (2.68%) Citrix
12 23 (2.13%) IBM
12 23 (2.13%) Juniper
13 21 (1.94%) CheckPoint
14 17 (1.57%) Red Hat
15 13 (1.20%) Apple
15 13 (1.20%) Blue Coat
15 13 (1.20%) Palo Alto
16 11 (1.02%) CA
16 11 (1.02%) Symantec
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