The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 228 259 368
Rank change year-on-year
+31 +109
Contract jobs citing ITSM 462 350 159
As % of all contract IT jobs located in England 0.94% 0.73% 0.37%
As % of the Processes & Methodologies category 1.22% 0.97% 0.50%
Number of daily rates quoted 292 210 89
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £385 £388
Average daily rate % change year-on-year
+3.89% -0.64%
90% offered a daily rate of more than £175 £250 £222
10% offered a daily rate of more than £548 £500 £480
UK excluding London average daily rate £350 £368 £390
% change year-on-year
-4.76% -5.76%
Number of hourly rates quoted 21 19 16
Average hourly rate £17.98 £15.50 £15.00
Average hourly rate % change year-on-year
+16.00% +3.33%
90% offered a hourly rate of more than £10.50 £10.45 £13.76
10% offered a hourly rate of more than £25.12 £24.55 £92.50
UK excluding London average hourly rate £15.75 £19.00 £15.25
% change year-on-year
-17.10% +24.59%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37734 36043 31566
As % of all contract IT jobs located in England 76.70% 75.13% 74.37%
Number of daily rates quoted 24299 23133 19378
Average daily rate £418 £400 £420
Average daily rate % change year-on-year
+4.37% -4.76%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 1098 1110 988
Average hourly rate £27.50 £29.00 £32.50
Average hourly rate % change year-on-year
-5.17% -10.76%
90% offered a hourly rate of more than £12.00 £12.50 £14.00
10% offered a hourly rate of more than £47.50 £47.50 £50.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 22 May 2015.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 22 May 2015.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +42 207 £450 +17.64% 27
South East +5 105 £387 +3.89% 19
Yorkshire +10 37 £335 -29.47% 5
East of England +26 32 £460 +2.22% 12
West Midlands +2 21 £163 -61.76% 4
North West -27 18 £475 +17.28% 7
South West -26 14 £390 +11.42% 6
East Midlands -3 13 £314 +80.43% 6
North East 0 11 £120 - 2
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 22 May 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 577 (69.02%) Service Management
2 567 (67.82%) ITIL
3 214 (25.60%) Microsoft
4 175 (20.93%) Finance
5 172 (20.57%) Windows
6 153 (18.30%) Remedy
6 153 (18.30%) Remedy ITSM
7 143 (17.11%) ServiceNow
8 141 (16.87%) Project Management
9 130 (15.55%) HP
10 129 (15.43%) Security Cleared
11 126 (15.07%) MS Office
12 124 (14.83%) CMDB
13 113 (13.52%) SC Cleared
14 106 (12.68%) Service Delivery
15 104 (12.44%) BMC
16 100 (11.96%) Change Management
17 97 (11.60%) SQL
17 97 (11.60%) MS Excel
18 95 (11.36%) XML
19 91 (10.89%) Active Directory
20 89 (10.65%) HTML
21 88 (10.53%) Web Services
22 87 (10.41%) Degree
23 85 (10.17%) SLA
24 84 (10.05%) Analytical Skills
25 77 (9.21%) SharePoint
26 75 (8.97%) Java
26 75 (8.97%) Incident Management
27 73 (8.73%) ITIL Certification

ITSM
Top Related IT Skills in England by Category

For the 6 months to 22 May 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 77 (9.21%) SharePoint
2 36 (4.31%) MS Exchange
3 31 (3.71%) CMS
4 28 (3.35%) WebLogic
5 19 (2.27%) Tomcat
6 18 (2.15%) OpenStack
7 14 (1.67%) Blackberry Enterprise Server
8 10 (1.20%) Lync
8 10 (1.20%) JBoss
9 9 (1.08%) Apache
10 8 (0.96%) IIS
11 6 (0.72%) Exchange Server 2013
12 5 (0.60%) Oracle Application Server
13 4 (0.48%) Exchange Server 2007
14 3 (0.36%) BizTalk Server
14 3 (0.36%) Oracle HTTP Server
14 3 (0.36%) WebSphere
14 3 (0.36%) IBM HTTP Server
14 3 (0.36%) Exchange Server 2010
14 3 (0.36%) SharePoint 2010
Applications
1 126 (15.07%) MS Office
2 97 (11.60%) MS Excel
3 22 (2.63%) MS PowerPoint
4 16 (1.91%) MS Visio
5 9 (1.08%) MS Project
6 4 (0.48%) Spreadsheet
7 3 (0.36%) Acrobat
8 1 (0.12%) InfoPath
Business Applications
1 153 (18.30%) Remedy ITSM
2 8 (0.96%) Remedy AR System
3 7 (0.84%) assyst
4 4 (0.48%) Dynamics CRM
5 2 (0.24%) MFGPRO
5 2 (0.24%) Misys Midas
5 2 (0.24%) SAP Oil and Gas
5 2 (0.24%) RMDS
6 1 (0.12%) SAP R/3
6 1 (0.12%) Teamcenter
6 1 (0.12%) Oracle EBS R12
6 1 (0.12%) Oracle Retail
Cloud Services
1 20 (2.39%) SaaS
2 14 (1.67%) Google Apps
3 11 (1.32%) Office 365
4 8 (0.96%) IaaS
5 7 (0.84%) PaaS
6 3 (0.36%) Cloud Computing
6 3 (0.36%) Amazon AWS
7 2 (0.24%) Microsoft Azure
Communications & Networking
1 35 (4.19%) SAN
2 31 (3.71%) LAN
2 31 (3.71%) TCP/IP
3 27 (3.23%) WAN
4 25 (2.99%) Firewall
5 24 (2.87%) NAS
6 20 (2.39%) VPN
6 20 (2.39%) LDAP
6 20 (2.39%) SSL
7 17 (2.03%) BIG-IP
8 16 (1.91%) NetScaler
8 16 (1.91%) DNS
9 13 (1.56%) MPLS
10 12 (1.44%) Internet
10 12 (1.44%) DSL
11 11 (1.32%) DHCP
12 9 (1.08%) Wi-Fi
12 9 (1.08%) Wireless
13 7 (0.84%) iSCSI
14 6 (0.72%) Network Security
Database & Business Intelligence
1 30 (3.59%) SQL Server
2 26 (3.11%) Oracle Database
3 24 (2.87%) Relational Database
4 16 (1.91%) RDBMS
5 9 (1.08%) Crystal Reports
5 9 (1.08%) Pentaho
6 8 (0.96%) Big Data
6 8 (0.96%) Oracle Database 11g
7 7 (0.84%) Oracle Database 12c
8 5 (0.60%) Oracle Reports
8 5 (0.60%) MS Access
9 3 (0.36%) MySQL
9 3 (0.36%) Data Warehouse
9 3 (0.36%) Hadoop
10 2 (0.24%) QlikView
11 1 (0.12%) SAP BW
11 1 (0.12%) Data Mining
11 1 (0.12%) VLDB
11 1 (0.12%) SQL Server Reporting Services
11 1 (0.12%) Oracle OWB
Development Applications
1 21 (2.51%) Toad
2 18 (2.15%) Eclipse
3 15 (1.79%) JUnit
3 15 (1.79%) JIRA
4 14 (1.67%) ClearCase
5 13 (1.56%) Subversion
6 10 (1.20%) Team Foundation Server
6 10 (1.20%) Maven
7 9 (1.08%) ClearQuest
7 9 (1.08%) Jenkins
8 8 (0.96%) Artifactory
8 8 (0.96%) Ant
9 7 (0.84%) Oracle Forms
10 4 (0.48%) Git (software)
11 2 (0.24%) SoapUI
11 2 (0.24%) FindBugs
11 2 (0.24%) Gradle
11 2 (0.24%) Atlassian Bamboo
11 2 (0.24%) Selenium
11 2 (0.24%) Lombardi
General
1 175 (20.93%) Finance
2 47 (5.62%) Telecoms
3 46 (5.50%) Banking
4 17 (2.03%) Investment Banking
5 15 (1.79%) Legal
6 9 (1.08%) Local Government
7 8 (0.96%) Financial Institution
8 7 (0.84%) Billing
8 7 (0.84%) Retail
8 7 (0.84%) Manufacturing
9 6 (0.72%) Automotive
9 6 (0.72%) Front Office
10 5 (0.60%) French Language
11 4 (0.48%) Back Office
11 4 (0.48%) Publishing
11 4 (0.48%) Marketing
11 4 (0.48%) Multimedia
12 3 (0.36%) Retail Banking
12 3 (0.36%) International Banking
12 3 (0.36%) Electronics
Job Titles
1 206 (24.64%) Analyst
2 115 (13.76%) Developer
3 92 (11.00%) Service Analyst
4 85 (10.17%) Service Manager
5 74 (8.85%) Consultant
6 58 (6.94%) Service Desk Analyst
7 56 (6.70%) ServiceNow Developer
8 51 (6.10%) Project Manager
9 41 (4.90%) Architect
10 33 (3.95%) Support Analyst
11 29 (3.47%) Delivery Manager
12 28 (3.35%) IT Services Manager
13 27 (3.23%) ITSM Consultant
14 26 (3.11%) Business Analyst
15 24 (2.87%) ServiceNow Consultant
16 21 (2.51%) Services Delivery Manager
16 21 (2.51%) Administrator
17 20 (2.39%) Incident Manager
18 19 (2.27%) 1st Line Support
18 19 (2.27%) Technical Consultant
Libraries, Frameworks & Software Standards
1 95 (11.36%) XML
2 89 (10.65%) HTML
3 88 (10.53%) Web Services
4 63 (7.54%) CSS
5 48 (5.74%) Middleware
6 27 (3.23%) J2EE
6 27 (3.23%) Ajax
7 20 (2.39%) SOAP
8 14 (1.67%) JSP
8 14 (1.67%) Servlets
8 14 (1.67%) COM
9 13 (1.56%) Spring
9 13 (1.56%) Hibernate
9 13 (1.56%) Struts
10 9 (1.08%) .NET
10 9 (1.08%) Apache CXF
11 8 (0.96%) XSLT
12 7 (0.84%) XHTML
13 6 (0.72%) XSD
13 6 (0.72%) EJB
Miscellaneous
1 124 (14.83%) CMDB
2 84 (10.05%) Analytical Skills
3 70 (8.37%) Management Information System
4 34 (4.07%) Computer Science
5 23 (2.75%) Replication
6 22 (2.63%) Fat Client
6 22 (2.63%) Thin Client
6 22 (2.63%) Blackberry
7 19 (2.27%) NHS
8 11 (1.32%) Clustering
9 9 (1.08%) PMI
9 9 (1.08%) Statistics
10 7 (0.84%) N-Tier
10 7 (0.84%) Economics
10 7 (0.84%) PKI
10 7 (0.84%) Derivative
11 6 (0.72%) iPad
11 6 (0.72%) Fixed Income
12 5 (0.60%) Open Source
12 5 (0.60%) Performance Metrics
Operating Systems
1 172 (20.57%) Windows
2 55 (6.58%) UNIX
3 45 (5.38%) Windows Server 2008
4 44 (5.26%) Windows 7
5 41 (4.90%) Linux
6 35 (4.19%) Windows Server 2003
7 22 (2.63%) Windows XP
8 17 (2.03%) Solaris
9 16 (1.91%) Red Hat Enterprise Linux
10 15 (1.79%) Android
11 13 (1.56%) AIX
12 12 (1.44%) Windows Server 2012
13 11 (1.32%) Apple iOS
14 9 (1.08%) SUSE
14 9 (1.08%) Mac OS
14 9 (1.08%) Oracle Linux
14 9 (1.08%) SUSE Linux Enterprise Server
15 6 (0.72%) Windows 8
15 6 (0.72%) CentOS
15 6 (0.72%) Ubuntu
Processes & Methodologies
1 577 (69.02%) Service Management
2 567 (67.82%) ITIL
3 141 (16.87%) Project Management
4 106 (12.68%) Service Delivery
5 100 (11.96%) Change Management
6 75 (8.97%) Incident Management
7 72 (8.61%) Configuration Management
8 71 (8.49%) Problem Management
9 67 (8.01%) PRINCE2
10 66 (7.89%) Stakeholder Management
11 59 (7.06%) Workflow
12 57 (6.82%) ITIL V3
13 53 (6.34%) Release Management
14 46 (5.50%) Agile Software Development
15 33 (3.95%) Continuous Improvement
15 33 (3.95%) Business Analysis
16 31 (3.71%) Disaster Recovery
17 29 (3.47%) User Acceptance Testing
18 28 (3.35%) Unit Testing
18 28 (3.35%) Performance Management
Programming Languages
1 97 (11.60%) SQL
2 75 (8.97%) Java
3 47 (5.62%) JavaScript
4 33 (3.95%) PowerShell
5 27 (3.23%) C#
6 25 (2.99%) Perl
7 24 (2.87%) VBScript
8 23 (2.75%) C
9 20 (2.39%) PL/SQL
10 13 (1.56%) Ruby
11 12 (1.44%) Shell Script
12 10 (1.20%) C++
12 10 (1.20%) Python
13 8 (0.96%) WebLogic Scripting Tool
13 8 (0.96%) VBA
14 4 (0.48%) PHP
15 2 (0.24%) Jython
15 2 (0.24%) Korn
15 2 (0.24%) VB
15 2 (0.24%) VB.NET
Qualifications
1 129 (15.43%) Security Cleared
2 113 (13.52%) SC Cleared
3 87 (10.41%) Degree
4 73 (8.73%) ITIL Certification
5 39 (4.67%) ITIL Foundation Certificate
6 19 (2.27%) Microsoft Certification
7 18 (2.15%) PMI Certification
8 16 (1.91%) DV Cleared
9 15 (1.79%) MCSE
10 13 (1.56%) PMP
10 13 (1.56%) MCP
11 11 (1.32%) Sun Certification
11 11 (1.32%) PRINCE2 Practitioner
12 9 (1.08%) Oracle Certification
12 9 (1.08%) OCPJP
13 8 (0.96%) CTC Cleared
14 5 (0.60%) CISA
14 5 (0.60%) Cisco Certification
14 5 (0.60%) ISEB
15 4 (0.48%) PRINCE2 Certification
Quality Assurance & Compliance
1 85 (10.17%) SLA
2 41 (4.90%) QA
3 11 (1.32%) COBIT
4 7 (0.84%) Sarbanes-Oxley
5 6 (0.72%) ISO 9001
6 2 (0.24%) PMBOK
6 2 (0.24%) ISO/IEC 27001
7 1 (0.12%) ISO 14001
7 1 (0.12%) BS15000
7 1 (0.12%) 21 CFR Part 11
7 1 (0.12%) PCI DSS
7 1 (0.12%) BS25999
7 1 (0.12%) Data Quality
7 1 (0.12%) GPG13
System Software
1 91 (10.89%) Active Directory
2 57 (6.82%) VMware Infrastructure
3 45 (5.38%) Hyper-V
4 25 (2.99%) Veritas Cluster Server
5 23 (2.75%) XenApp
6 17 (2.03%) VMware ESXi
6 17 (2.03%) XenDesktop
7 11 (1.32%) Xen
7 11 (1.32%) NLBS
8 6 (0.72%) NFS
9 4 (0.48%) vCloud
9 4 (0.48%) Citrix Presentation Server
9 4 (0.48%) VMware Workstation
9 4 (0.48%) Microsoft App-V
10 3 (0.36%) vSphere
10 3 (0.36%) Tivoli Directory Server
11 1 (0.12%) Terminal Services
11 1 (0.12%) Samba
11 1 (0.12%) DFS Replication
Systems Management
1 39 (4.67%) SCCM
2 27 (3.23%) SCOM
3 21 (2.51%) OVSD
4 16 (1.91%) SCVMM
5 15 (1.79%) HP UCMDB
6 14 (1.67%) WSUS
7 13 (1.56%) HP SIM
7 13 (1.56%) EdgeSight
8 11 (1.32%) Puppet
8 11 (1.32%) Opscode Chef
9 9 (1.08%) HP Operations Orchestration
9 9 (1.08%) AirWatch
10 8 (0.96%) Control-M
11 7 (0.84%) HP Quality Center
11 7 (0.84%) ITRS Geneos
11 7 (0.84%) SCOrch
12 6 (0.72%) BladeLogic
13 5 (0.60%) OpenView
14 3 (0.36%) WMI
15 2 (0.24%) ServiceCenter
Vendors
1 214 (25.60%) Microsoft
2 153 (18.30%) Remedy
3 143 (17.11%) ServiceNow
4 130 (15.55%) HP
5 104 (12.44%) BMC
6 65 (7.78%) VMware
7 63 (7.54%) Oracle
8 48 (5.74%) Citrix
9 47 (5.62%) CA
10 33 (3.95%) Cisco
11 31 (3.71%) Dell
12 29 (3.47%) Veritas
13 26 (3.11%) IBM
14 19 (2.27%) LANDesk
15 18 (2.15%) Google
16 16 (1.91%) Nimsoft
16 16 (1.91%) Apple
17 15 (1.79%) CheckPoint
17 15 (1.79%) NetApp
18 14 (1.67%) SAP
Halifax, Yorkshire
Yoh
Posted: 2 days ago
Leeds
Templeton and Partners - SAP & UK Account
Rate: £400 - 425 per day
Posted: 3 days ago
Midlands
Talent International
Rate: £400.00 - £500 per day
Posted: 3 days ago
Leeds, West Yorkshire
Interaction Recruitment PLC
Rate: £400 - 420 per day + .
Posted: 4 days ago
London
TEKsystems
Rate: £400 - £500 per day
Posted: 4 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £445.00 per day
Posted: 4 days ago
London
LA International
Posted: 5 days ago
London
LA International
Posted: 5 days ago
Essex
Red10
Rate: £400 - £425 per day
Posted: 5 days ago
West London
Lorien Resourcing
Rate: £300 - £365 per day
Posted: 5 days ago
West London
Thames Tideway Tunnel
Rate: Competitive
Posted: 5 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £150 - £280 per annum
Posted: 6 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 6 days ago
Essex
Red10
Rate: £400 - £425 per day
Posted: 6 days ago
Bristol
Hays IT - Uk Posting account
Rate: £10.00 - £12 per hour + Permanent Opportunity
Posted: 9 days ago
Halifax
Huxley Banking & Financial Services
Rate: £400 - £459 per day + competitive
Posted: 27 days ago
Halifax
Hays IT - Uk Posting account
Rate: £400.00 - £460.00 per day
Posted: 27 days ago