The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 266 316 369
Rank change year-on-year
+50 +53
Contract jobs citing ITSM 412 276 203
As % of all contract IT jobs located in England 0.78% 0.58% 0.40%
As % of the Processes & Methodologies category 1.05% 0.77% 0.55%
Number of daily rates quoted 229 181 91
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £338
Average daily rate % change year-on-year
- +18.51%
90% offered a daily rate of more than £210 £200 £195
10% offered a daily rate of more than £600 £525 £500
UK excluding London average daily rate £410 £375 £325
% change year-on-year
+9.33% +15.38%
Number of hourly rates quoted 28 10 26
Average hourly rate £14.04 £14.66 £15.00
Average hourly rate % change year-on-year
-4.19% -2.30%
90% offered a hourly rate of more than £8.43 £13.32 £11.00
10% offered a hourly rate of more than £30.40 £22.35 £35.00
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
39260 35774 37216
As % of all contract IT jobs located in England 73.92% 74.53% 72.59%
Number of daily rates quoted 25511 22670 22103
Average daily rate £424 £403 £400
Average daily rate % change year-on-year
+5.34% +0.62%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 1122 1033 1389
Average hourly rate £24.00 £27.50 £30.00
Average hourly rate % change year-on-year
-12.72% -8.33%
90% offered a hourly rate of more than £12.00 £12.75 £12.50
10% offered a hourly rate of more than £50.00 £45.00 £47.50
UK excluding London average hourly rate £25.00 £29.00 £27.50
% change year-on-year
-13.79% +5.45%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 21 October 2014.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 21 October 2014.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 184 £380 -8.37% 46
South East +31 106 £350 -6.66% 20
North West +29 48 £550 +17.02% 4
West Midlands -8 20 £300 +20.00% 7
Yorkshire 0 17 £399 +6.50% 1
South West -34 14 £600 +84.61% 17
East of England -29 11 £438 +9.37% 8
East Midlands +3 7 £550 +436.58% 4
Midlands - 2 £545 - 1
North East - 1 - - 1
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 21 October 2014, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 511 (70.48%) ITIL
2 488 (67.31%) Service Management
3 158 (21.79%) Remedy
3 158 (21.79%) Remedy ITSM
4 140 (19.31%) Windows
5 137 (18.90%) Microsoft
6 125 (17.24%) BMC
7 119 (16.41%) Service Delivery
8 111 (15.31%) Finance
9 105 (14.48%) Analytical Skills
10 94 (12.97%) Project Management
11 89 (12.28%) ServiceNow
12 88 (12.14%) Security Cleared
12 88 (12.14%) MS Office
13 81 (11.17%) Incident Management
14 76 (10.48%) SLA
15 75 (10.34%) SQL
16 74 (10.21%) Management Information System
17 69 (9.52%) SC Cleared
18 68 (9.38%) Change Management
19 66 (9.10%) Problem Management
20 64 (8.83%) Active Directory
20 64 (8.83%) ITIL Certification
21 63 (8.69%) Cisco
22 62 (8.55%) Oracle
22 62 (8.55%) CMDB
23 61 (8.41%) Degree
24 58 (8.00%) Stakeholder Management
25 51 (7.03%) MS Excel
25 51 (7.03%) HP

ITSM
Top Related IT Skills in England by Category

For the 6 months to 21 October 2014, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 31 (4.28%) MS Exchange
2 23 (3.17%) Blackberry Enterprise Server
3 19 (2.62%) SharePoint
4 16 (2.21%) Exchange Server 2010
4 16 (2.21%) Exchange Server 2013
5 9 (1.24%) IBM Notes
5 9 (1.24%) CMS
6 5 (0.69%) Apache
7 3 (0.41%) JBoss
7 3 (0.41%) Lync
8 2 (0.28%) Oracle SOA Suite
8 2 (0.28%) GlassFish
8 2 (0.28%) Tomcat
8 2 (0.28%) WebLogic
8 2 (0.28%) SharePoint Server
8 2 (0.28%) TIBCO EMS
8 2 (0.28%) Documentum
8 2 (0.28%) BizTalk Server
8 2 (0.28%) Oracle Coherence
9 1 (0.14%) Exchange Server 2007
Applications
1 88 (12.14%) MS Office
2 51 (7.03%) MS Excel
3 21 (2.90%) MS PowerPoint
4 18 (2.48%) MS Visio
5 13 (1.79%) MS Project
6 5 (0.69%) Photoshop
7 3 (0.41%) Spreadsheet
8 2 (0.28%) Acrobat
9 1 (0.14%) InfoPath
Business Applications
1 158 (21.79%) Remedy ITSM
2 16 (2.21%) Remedy AR System
3 13 (1.79%) assyst
4 4 (0.55%) SAP CRM
5 3 (0.41%) Maximo
5 3 (0.41%) SAP Oil and Gas
6 2 (0.28%) Oracle Retail
6 2 (0.28%) Summit
6 2 (0.28%) Dynamics CRM
6 2 (0.28%) Dynamics AX
6 2 (0.28%) MFGPRO
7 1 (0.14%) Oracle ERP
7 1 (0.14%) Oracle Applications
7 1 (0.14%) Oracle Receivables
7 1 (0.14%) Magento
Cloud Services
1 14 (1.93%) SaaS
2 10 (1.38%) Google Apps
3 6 (0.83%) Office 365
4 5 (0.69%) Amazon AWS
5 2 (0.28%) PaaS
6 1 (0.14%) Cloud Computing
6 1 (0.14%) Microsoft Azure
6 1 (0.14%) IaaS
Communications & Networking
1 38 (5.24%) Firewall
2 32 (4.41%) LAN
2 32 (4.41%) VPN
3 29 (4.00%) WAN
4 28 (3.86%) SAN
5 20 (2.76%) MPLS
6 19 (2.62%) DNS
7 18 (2.48%) TCP/IP
8 12 (1.66%) DSL
8 12 (1.66%) BIG-IP
9 11 (1.52%) Wireless
9 11 (1.52%) Multicast
10 10 (1.38%) iSCSI
10 10 (1.38%) NAS
10 10 (1.38%) FCoE
10 10 (1.38%) Fibre Channel
10 10 (1.38%) VLAN
10 10 (1.38%) SNMP
11 9 (1.24%) Cisco ASA
12 7 (0.97%) BGP
Database & Business Intelligence
1 25 (3.45%) SQL Server
2 18 (2.48%) Oracle Database
3 15 (2.07%) Data Warehouse
4 10 (1.38%) Oracle Database 11g
4 10 (1.38%) VLDB
5 8 (1.10%) Data Mining
5 8 (1.10%) Relational Database
6 7 (0.97%) Oracle Database 10g
7 4 (0.55%) DB2
8 3 (0.41%) MySQL
9 2 (0.28%) Oracle Reports
9 2 (0.28%) SQL Server Integration Services
10 1 (0.14%) QlikView
10 1 (0.14%) BusinessObjects Web Intelligence
10 1 (0.14%) SQL Server Analysis Services
10 1 (0.14%) SQL Server 2008
10 1 (0.14%) Big Data
10 1 (0.14%) SQL Server 2012
10 1 (0.14%) Crystal Reports
10 1 (0.14%) BusinessObjects
Development Applications
1 7 (0.97%) Toad
2 6 (0.83%) ClearQuest
3 4 (0.55%) Oracle Forms
4 3 (0.41%) FindBugs
4 3 (0.41%) Gradle
4 3 (0.41%) JUnit
4 3 (0.41%) Maven
4 3 (0.41%) Checkstyle
4 3 (0.41%) Selenium
4 3 (0.41%) Atlassian Bamboo
5 2 (0.28%) Team Foundation Server
6 1 (0.14%) Redmine
6 1 (0.14%) Visual Studio
6 1 (0.14%) QuickTest Pro
6 1 (0.14%) MSI
6 1 (0.14%) LabVIEW
General
1 111 (15.31%) Finance
2 45 (6.21%) Banking
3 30 (4.14%) Telecoms
4 22 (3.03%) Publishing
5 18 (2.48%) Manufacturing
6 16 (2.21%) Law
7 15 (2.07%) Retail
7 15 (2.07%) Financial Institution
8 13 (1.79%) Investment Banking
9 10 (1.38%) Marketing
10 9 (1.24%) Legal
11 7 (0.97%) Back Office
12 6 (0.83%) Local Government
12 6 (0.83%) Billing
12 6 (0.83%) Spanish Language
13 5 (0.69%) Front Office
14 4 (0.55%) Electronics
15 3 (0.41%) Pharmaceutical
16 2 (0.28%) Automotive
16 2 (0.28%) Multimedia
Job Titles
1 222 (30.62%) Analyst
2 90 (12.41%) Service Analyst
3 66 (9.10%) Service Manager
4 61 (8.41%) Consultant
5 52 (7.17%) Architect
6 46 (6.34%) Support Analyst
7 36 (4.97%) Project Manager
8 33 (4.55%) Business Analyst
9 28 (3.86%) Service Desk Analyst
10 24 (3.31%) Developer
11 21 (2.90%) Desktop Support
12 18 (2.48%) Problem Manager
12 18 (2.48%) Delivery Manager
12 18 (2.48%) Service Management Analyst
13 17 (2.34%) Incident Manager
14 16 (2.21%) Incident Analyst
15 15 (2.07%) Support Engineer
16 14 (1.93%) Administrator
16 14 (1.93%) DBA
16 14 (1.93%) IT Services Manager
Libraries, Frameworks & Software Standards
1 26 (3.59%) Web Services
2 18 (2.48%) HTML
2 18 (2.48%) .NET
3 16 (2.21%) XML
4 11 (1.52%) CSS
5 7 (0.97%) Middleware
6 6 (0.83%) ADO.NET
6 6 (0.83%) HTML5
7 5 (0.69%) SOAP
8 4 (0.55%) SAP Basis
8 4 (0.55%) Ajax
8 4 (0.55%) FIX Protocol
9 3 (0.41%) JSON
9 3 (0.41%) REST
9 3 (0.41%) Apache Camel
9 3 (0.41%) ActiveMQ
9 3 (0.41%) JMS
9 3 (0.41%) WSDL
9 3 (0.41%) J2EE
9 3 (0.41%) XSD
Miscellaneous
1 105 (14.48%) Analytical Skills
2 74 (10.21%) Management Information System
3 62 (8.55%) CMDB
4 30 (4.14%) Blackberry
5 22 (3.03%) Computer Science
6 14 (1.93%) Statistics
6 14 (1.93%) Hedge funds
6 14 (1.93%) User Experience
7 12 (1.66%) PMI
7 12 (1.66%) Mainframe
8 11 (1.52%) Client/Server
8 11 (1.52%) Mathematics
9 9 (1.24%) Enterprise Software
10 8 (1.10%) Derivative
10 8 (1.10%) Fat Client
10 8 (1.10%) Thin Client
11 7 (0.97%) iPad
12 6 (0.83%) iPhone
12 6 (0.83%) Video Conferencing
13 5 (0.69%) Replication
Operating Systems
1 140 (19.31%) Windows
2 45 (6.21%) UNIX
2 45 (6.21%) Windows 7
3 36 (4.97%) Windows Server 2008
4 33 (4.55%) Linux
5 25 (3.45%) Windows XP
6 24 (3.31%) Windows Server 2003
7 12 (1.66%) Apple iOS
8 11 (1.52%) AIX
9 8 (1.10%) Solaris
10 7 (0.97%) HPUX
11 5 (0.69%) Mac OS
12 4 (0.55%) Android
12 4 (0.55%) Red Hat Enterprise Linux
12 4 (0.55%) Mac OS X
13 3 (0.41%) zOS
13 3 (0.41%) Windows 2000
14 2 (0.28%) NetWare
14 2 (0.28%) Windows Vista
15 1 (0.14%) Windows NT
Processes & Methodologies
1 511 (70.48%) ITIL
2 488 (67.31%) Service Management
3 119 (16.41%) Service Delivery
4 94 (12.97%) Project Management
5 81 (11.17%) Incident Management
6 68 (9.38%) Change Management
7 66 (9.10%) Problem Management
8 58 (8.00%) Stakeholder Management
9 49 (6.76%) PRINCE2
10 48 (6.62%) ITIL V3
11 44 (6.07%) Configuration Management
12 37 (5.10%) Migration
13 36 (4.97%) Asset Management
14 33 (4.55%) Continuous Improvement
14 33 (4.55%) Root Cause Analysis
15 30 (4.14%) Performance Management
16 28 (3.86%) Knowledge Management
17 24 (3.31%) Release Management
18 23 (3.17%) Agile Software Development
19 22 (3.03%) Programme Management
Programming Languages
1 75 (10.34%) SQL
2 23 (3.17%) Java
2 23 (3.17%) PowerShell
3 22 (3.03%) Shell Script
3 22 (3.03%) JavaScript
3 22 (3.03%) VBA
4 17 (2.34%) PL/SQL
5 15 (2.07%) Perl
6 12 (1.66%) VB
7 11 (1.52%) C
7 11 (1.52%) C#
8 6 (0.83%) Python
9 4 (0.55%) Delphi
9 4 (0.55%) VBScript
9 4 (0.55%) Korn
10 3 (0.41%) RPG IV
10 3 (0.41%) RPG
10 3 (0.41%) PHP
11 2 (0.28%) VB.NET
11 2 (0.28%) ABAP
Qualifications
1 88 (12.14%) Security Cleared
2 69 (9.52%) SC Cleared
3 64 (8.83%) ITIL Certification
4 61 (8.41%) Degree
5 39 (5.38%) ITIL Foundation Certificate
6 21 (2.90%) ISEB
7 18 (2.48%) PMI Certification
8 16 (2.21%) PMP
8 16 (2.21%) PRINCE2 Practitioner
9 14 (1.93%) Microsoft Certification
10 11 (1.52%) CISSP
10 11 (1.52%) Cisco Certification
11 10 (1.38%) ISEB Practitioner
12 9 (1.24%) MCSE
13 8 (1.10%) CISA
14 7 (0.97%) DV Cleared
14 7 (0.97%) MCP
14 7 (0.97%) Six Sigma Green Belt
15 6 (0.83%) CCNP
15 6 (0.83%) PRINCE2 Certification
Quality Assurance & Compliance
1 76 (10.48%) SLA
2 19 (2.62%) QA
3 13 (1.79%) ISO/IEC 27001
4 7 (0.97%) Sarbanes-Oxley
5 6 (0.83%) GPG13
6 4 (0.55%) COBIT
7 3 (0.41%) ISO 9000
7 3 (0.41%) ISO 9001
8 2 (0.28%) PCI DSS
9 1 (0.14%) GxP
System Software
1 64 (8.83%) Active Directory
2 30 (4.14%) VMware Infrastructure
3 29 (4.00%) XenApp
4 12 (1.66%) NLBS
4 12 (1.66%) vSphere
5 11 (1.52%) vCloud
6 10 (1.38%) NFS
6 10 (1.38%) Hyper-V
7 8 (1.10%) Citrix Presentation Server
7 8 (1.10%) Xen
8 7 (0.97%) Oracle RMAN
9 6 (0.83%) XenDesktop
10 5 (0.69%) Firmware
11 4 (0.55%) Microsoft App-V
12 3 (0.41%) ProxySG
13 2 (0.28%) Terminal Services
13 2 (0.28%) VMware ESX
14 1 (0.14%) EMC RecoverPoint
14 1 (0.14%) ISA Server
14 1 (0.14%) Nmap
Systems Management
1 20 (2.76%) SCCM
1 20 (2.76%) SCOM
2 10 (1.38%) WSUS
2 10 (1.38%) EMC NetWorker
2 10 (1.38%) SCOrch
3 7 (0.97%) Oracle Enterprise Manager
4 6 (0.83%) HP UCMDB
5 5 (0.69%) Systems Management Server (SMS)
5 5 (0.69%) BMC PATROL
5 5 (0.69%) ServiceCenter
6 4 (0.55%) Norton AntiVirus
6 4 (0.55%) Data Guard
6 4 (0.55%) Cisco Prime
6 4 (0.55%) HP Quality Center
7 3 (0.41%) Symantec Enterprise Vault
7 3 (0.41%) Control-M
7 3 (0.41%) Netcool
8 2 (0.28%) Netcool/OMNIbus
8 2 (0.28%) Nagios
8 2 (0.28%) Backup Exec
Vendors
1 158 (21.79%) Remedy
2 137 (18.90%) Microsoft
3 125 (17.24%) BMC
4 89 (12.28%) ServiceNow
5 63 (8.69%) Cisco
6 62 (8.55%) Oracle
7 51 (7.03%) HP
8 40 (5.52%) VMware
9 37 (5.10%) Citrix
10 23 (3.17%) SAP
11 20 (2.76%) IBM
11 20 (2.76%) CheckPoint
12 18 (2.48%) NetApp
13 17 (2.34%) F5
14 16 (2.21%) EMC
15 13 (1.79%) CA
16 11 (1.52%) Google
17 10 (1.38%) Websense
17 10 (1.38%) Sun
18 9 (1.24%) Lotus
Essex
Spargonet Consulting Plc
Rate: plus excellent benefits package
Posted: 10 hours ago
West Midlands
ReThink Recruitment
Rate: £0.00 per annum
Posted: 11 hours ago
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: Yesterday
Northamptonshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 4 days ago
London
Vertical IT
Rate: £750 - £800 per day + MARKET RATE + COMPETITIVE
Posted: 4 days ago
Peterborough, Cambridgeshire
TEKsystems
Posted: 5 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £465.00 per day
Posted: 5 days ago
London
Hydrogen Group
Rate: £350.00 - £450.00 per annum
Posted: 5 days ago
England
Intuition IT Solutions
Rate: £275 - £325 per day
Posted: 5 days ago
London
Experis Ltd
Posted: 6 days ago
Kingston Upon Thames, Surrey
Connectus
Rate: £400 per day
Posted: 6 days ago
London
Interquest - Sand Resources
Rate: £300.00 - £350.00 per day
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Rate: £350.00 - £375.00 per day
Posted: 7 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 7 days ago
Guildford
Hays IT - Uk Posting account
Rate: £300.00 - £400.00 per day
Posted: 8 days ago
City of London
Capita - ITMS
Rate: £400 - £500 per day
Posted: 13 days ago
Wiltshire
Interquest - IQ ESM
Rate: £400 - £500 per day
Posted: 15 days ago
London
BPXNet
Rate: £200 - £300 per day
Posted: 26 days ago
London
BPXNet
Rate: £300 - £400 per day
Posted: 26 days ago