The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 243 242 268
Rank change year-on-year
-1 +26
Contract jobs citing ITSM 490 452 390
As % of all contract IT jobs located in England 0.96% 0.89% 0.78%
As % of the Processes & Methodologies category 1.17% 1.13% 1.01%
Number of daily rates quoted 316 289 239
Average daily rate £424 £400 £400
Average daily rate % change year-on-year
+5.99% -
90% offered a daily rate of more than £191 £175 £222
10% offered a daily rate of more than £550 £550 £500
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 13 17 23
Average hourly rate £17.38 £18.70 £15.00
Average hourly rate % change year-on-year
-7.08% +24.66%
90% offered a hourly rate of more than £12.28 £11.74 £11.00
10% offered a hourly rate of more than £34.80 £25.47 £24.50
UK excluding London average hourly rate £13.23 £13.14 £17.00
% change year-on-year
+0.64% -22.70%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41826 40039 38764
As % of all contract IT jobs located in England 81.63% 78.98% 77.91%
Number of daily rates quoted 27962 25351 24614
Average daily rate £445 £420 £400
Average daily rate % change year-on-year
+5.95% +5.00%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London average daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 916 1169 1134
Average hourly rate £32.25 £29.00 £30.00
Average hourly rate % change year-on-year
+11.20% -3.33%
90% offered a hourly rate of more than £12.83 £12.40 £12.50
10% offered a hourly rate of more than £47.91 £47.83 £50.00
UK excluding London average hourly rate £36.00 £30.75 £31.50
% change year-on-year
+17.07% -2.38%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 30 April 2016.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 30 April 2016.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +30 253 £450 - 37
South East -37 89 £385 +2.66% 15
North West +4 27 £300 -36.84% 7
North East -12 26 £375 +212.50% 1
West Midlands -5 23 £375 +108.33% 6
East of England -2 21 £333 -29.06% 10
Yorkshire -18 19 £431 +7.81% 5
South West +6 18 £400 +11.11% 9
East Midlands +10 16 £170 -71.66% 7
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 30 April 2016, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 717 (70.29%) ITIL
2 628 (61.57%) Service Management
3 255 (25.00%) ServiceNow
4 243 (23.82%) Finance
5 196 (19.22%) Microsoft
6 193 (18.92%) Windows
7 174 (17.06%) Remedy
7 174 (17.06%) Remedy ITSM
8 168 (16.47%) Security Cleared
9 150 (14.71%) Service Delivery
10 140 (13.73%) Change Management
11 139 (13.63%) Project Management
12 135 (13.24%) Analytical Skills
13 130 (12.75%) ITIL V3
14 128 (12.55%) BMC
14 128 (12.55%) Active Directory
15 124 (12.16%) SC Cleared
16 115 (11.27%) ITIL Certification
17 108 (10.59%) MS Office
18 106 (10.39%) MS Excel
19 103 (10.10%) Management Information System
20 99 (9.71%) Agile Software Development
21 97 (9.51%) CMDB
22 93 (9.12%) Configuration Management
22 93 (9.12%) Problem Management
23 91 (8.92%) Incident Management
23 91 (8.92%) HP
24 85 (8.33%) Degree
25 83 (8.14%) Windows Server
26 82 (8.04%) VMware

ITSM
Top Related IT Skills in England by Category

For the 6 months to 30 April 2016, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 41 (4.02%) CMS
2 32 (3.14%) MS Exchange
3 27 (2.65%) SharePoint
4 22 (2.16%) Blackberry Enterprise Server
5 15 (1.47%) Skype for Business
6 12 (1.18%) Apache
6 12 (1.18%) JBoss
7 10 (0.98%) Node.js
7 10 (0.98%) WebSphere
8 8 (0.78%) Exchange Server 2010
9 7 (0.69%) Exchange Server 2013
9 7 (0.69%) Tomcat
9 7 (0.69%) WebLogic
9 7 (0.69%) WebSphere Application Server
10 6 (0.59%) Exchange Server 2003
10 6 (0.59%) Exchange Server 2007
11 5 (0.49%) IIS
11 5 (0.49%) SharePoint 2010
12 4 (0.39%) BizTalk Server
13 3 (0.29%) IBM Notes
Applications
1 108 (10.59%) MS Office
2 106 (10.39%) MS Excel
3 22 (2.16%) MS PowerPoint
4 21 (2.06%) MS Visio
5 9 (0.88%) MS Project
6 5 (0.49%) Acrobat
7 3 (0.29%) Spreadsheet
8 2 (0.20%) S-PLUS
9 1 (0.098%) Adobe Creative Suite
9 1 (0.098%) Mingle
Business Applications
1 174 (17.06%) Remedy ITSM
2 7 (0.69%) Remedy AR System
3 6 (0.59%) SAP Oil and Gas
4 3 (0.29%) assyst
5 2 (0.20%) Dynamics CRM
5 2 (0.20%) Dynamics GP
5 2 (0.20%) Maximo
5 2 (0.20%) Misys Opics
6 1 (0.098%) Infor LN
6 1 (0.098%) Oracle Applications
6 1 (0.098%) Oracle ERP
6 1 (0.098%) Oracle Procure-to-Pay
6 1 (0.098%) SAP ERP
Cloud Services
1 15 (1.47%) Office 365
2 9 (0.88%) SaaS
3 7 (0.69%) Cloud Computing
4 6 (0.59%) Microsoft Azure
5 4 (0.39%) Google Apps
6 3 (0.29%) PaaS
7 2 (0.20%) IaaS
8 1 (0.098%) Amazon AWS
8 1 (0.098%) Azure Active Directory
8 1 (0.098%) Google Drive
8 1 (0.098%) HP Helion
Communications & Networking
1 54 (5.29%) DNS
2 47 (4.61%) LAN
3 46 (4.51%) Firewall
4 45 (4.41%) WAN
5 44 (4.31%) VPN
6 42 (4.12%) TCP/IP
7 33 (3.24%) SSL
8 29 (2.84%) Internet
9 26 (2.55%) DHCP
10 21 (2.06%) VoIP
11 17 (1.67%) LDAP
11 17 (1.67%) Wi-Fi
12 14 (1.37%) Remote Desktop
13 13 (1.27%) MPLS
14 12 (1.18%) NetScaler
14 12 (1.18%) SAN
15 11 (1.08%) BGP
15 11 (1.08%) EIGRP
15 11 (1.08%) Network Security
16 9 (0.88%) NAS
Database & Business Intelligence
1 31 (3.04%) SQL Server
2 23 (2.25%) Oracle Database
3 14 (1.37%) BusinessObjects
3 14 (1.37%) Relational Database
4 12 (1.18%) Data Mining
5 11 (1.08%) PostgreSQL
6 8 (0.78%) Crystal Reports
6 8 (0.78%) MongoDB
7 7 (0.69%) MySQL
7 7 (0.69%) Oracle BI EE
8 6 (0.59%) Data Warehouse
8 6 (0.59%) DB2
8 6 (0.59%) Oracle Database 11g
9 5 (0.49%) NoSQL
9 5 (0.49%) Oracle Database 10g
9 5 (0.49%) Pentaho
9 5 (0.49%) RDBMS
10 4 (0.39%) Oracle OWB
10 4 (0.39%) Oracle Reports
11 3 (0.29%) Big Data
Development Applications
1 19 (1.86%) Maven
2 15 (1.47%) Jenkins
3 13 (1.27%) JIRA
4 11 (1.08%) Git (software)
5 10 (0.98%) Artifactory
6 9 (0.88%) Sonatype Nexus
6 9 (0.88%) Subversion
7 8 (0.78%) Toad
8 7 (0.69%) Atlassian Bamboo
8 7 (0.69%) Gradle
8 7 (0.69%) TortoiseSVN
9 6 (0.59%) Eclipse
10 5 (0.49%) Talend Open Studio
11 4 (0.39%) InstallShield
11 4 (0.39%) JUnit
11 4 (0.39%) MSI
11 4 (0.39%) Team Foundation Server
11 4 (0.39%) WinDbg
12 3 (0.29%) ClearQuest
12 3 (0.29%) PVCS
General
1 243 (23.82%) Finance
2 79 (7.75%) Telecoms
3 77 (7.55%) Banking
4 47 (4.61%) Financial Institution
5 30 (2.94%) Pharmaceutical
6 26 (2.55%) Legal
7 20 (1.96%) Investment Banking
8 17 (1.67%) Retail
9 16 (1.57%) Manufacturing
10 12 (1.18%) Marketing
11 10 (0.98%) Back Office
12 7 (0.69%) Electronics
12 7 (0.69%) Local Government
13 6 (0.59%) Law
14 5 (0.49%) Front Office
15 4 (0.39%) Advertising
15 4 (0.39%) Billing
15 4 (0.39%) Games
16 3 (0.29%) Aerospace
16 3 (0.29%) German Language
Job Titles
1 234 (22.94%) Analyst
2 109 (10.69%) Developer
3 107 (10.49%) Architect
4 95 (9.31%) Consultant
5 91 (8.92%) Service Manager
6 76 (7.45%) Business Analyst
7 73 (7.16%) ServiceNow Developer
8 71 (6.96%) Service Analyst
9 62 (6.08%) ITIL Manager
10 43 (4.22%) Administrator
11 39 (3.82%) Project Manager
12 38 (3.73%) IT Manager
13 34 (3.33%) Service Desk Analyst
14 30 (2.94%) Desktop Support
14 30 (2.94%) IT Support
14 30 (2.94%) Management Consultant
15 28 (2.75%) ITSM Consultant
15 28 (2.75%) Service Management Consultant
15 28 (2.75%) Support Analyst
16 27 (2.65%) ITSM Analyst
Libraries, Frameworks & Software Standards
1 81 (7.94%) Web Services
2 71 (6.96%) XML
3 69 (6.76%) HTML
4 56 (5.49%) CSS
5 20 (1.96%) HTML5
6 18 (1.76%) Middleware
7 16 (1.57%) jQuery
8 14 (1.37%) Ajax
9 13 (1.27%) J2EE
10 12 (1.18%) SOAP
11 7 (0.69%) Twitter Bootstrap
12 6 (0.59%) COM
13 5 (0.49%) .NET
13 5 (0.49%) AngularJS
14 4 (0.39%) ASP.NET
14 4 (0.39%) Hibernate
14 4 (0.39%) JSP
14 4 (0.39%) Servlets
14 4 (0.39%) Spring
15 3 (0.29%) EJB
Miscellaneous
1 135 (13.24%) Analytical Skills
2 103 (10.10%) Management Information System
3 97 (9.51%) CMDB
4 51 (5.00%) Data Centre
5 44 (4.31%) Computer Science
6 26 (2.55%) Blackberry
6 26 (2.55%) User Experience
7 16 (1.57%) Hedge funds
8 15 (1.47%) Data Structures
9 9 (0.88%) Clustering
9 9 (0.88%) Mainframe
9 9 (0.88%) Video Conferencing
10 7 (0.69%) iPad
10 7 (0.69%) iPhone
10 7 (0.69%) PKI
10 7 (0.69%) RSA SecurID
11 6 (0.59%) Life Science
12 5 (0.49%) Visualisation
13 4 (0.39%) Data Integration
13 4 (0.39%) Fat Client
Operating Systems
1 193 (18.92%) Windows
2 83 (8.14%) Windows Server
3 78 (7.65%) Windows 7
4 68 (6.67%) Linux
5 63 (6.18%) Unix
6 59 (5.78%) Windows Server 2008
7 38 (3.73%) Windows Server 2003
8 29 (2.84%) Windows XP
9 25 (2.45%) Windows Server 2012
10 17 (1.67%) AIX
11 14 (1.37%) Solaris
11 14 (1.37%) Windows 8
12 13 (1.27%) Windows Vista
13 12 (1.18%) Apple iOS
14 8 (0.78%) Oracle Linux
15 7 (0.69%) CentOS
15 7 (0.69%) SUSE
15 7 (0.69%) Ubuntu
16 6 (0.59%) Mac OS X
16 6 (0.59%) Windows 2000
Processes & Methodologies
1 717 (70.29%) ITIL
2 628 (61.57%) Service Management
3 150 (14.71%) Service Delivery
4 140 (13.73%) Change Management
5 139 (13.63%) Project Management
6 130 (12.75%) ITIL V3
7 99 (9.71%) Agile Software Development
8 93 (9.12%) Configuration Management
8 93 (9.12%) Problem Management
9 91 (8.92%) Incident Management
10 77 (7.55%) Stakeholder Management
11 51 (5.00%) Service Design
12 49 (4.80%) Migration
13 47 (4.61%) Release Management
14 44 (4.31%) Disaster Recovery
15 43 (4.22%) User Acceptance Testing
16 42 (4.12%) Programme Management
16 42 (4.12%) Six Sigma
17 38 (3.73%) Business Analysis
17 38 (3.73%) PRINCE2
Programming Languages
1 81 (7.94%) JavaScript
2 65 (6.37%) SQL
3 59 (5.78%) PowerShell
4 48 (4.71%) Java
5 28 (2.75%) Perl
6 23 (2.25%) C
7 12 (1.18%) PL/SQL
8 10 (0.98%) VBScript
9 9 (0.88%) Bash Shell
10 7 (0.69%) Korn
10 7 (0.69%) Shell Script
11 5 (0.49%) Python
11 5 (0.49%) Ruby
11 5 (0.49%) VB
12 4 (0.39%) C#
12 4 (0.39%) C++
13 3 (0.29%) PHP
13 3 (0.29%) WebLogic Scripting Tool
14 2 (0.20%) T-SQL
14 2 (0.20%) VBA
Qualifications
1 168 (16.47%) Security Cleared
2 124 (12.16%) SC Cleared
3 115 (11.27%) ITIL Certification
4 85 (8.33%) Degree
5 33 (3.24%) ITIL Foundation Certificate
6 24 (2.35%) Cisco Certification
6 24 (2.35%) Microsoft Certification
6 24 (2.35%) PRINCE2 Certification
7 19 (1.86%) CCNA
7 19 (1.86%) DV Cleared
8 18 (1.76%) MCSE
9 17 (1.67%) MCP
10 14 (1.37%) PMI Certification
11 13 (1.27%) CCNP
12 12 (1.18%) Six Sigma Green Belt
13 10 (0.98%) PMP
14 6 (0.59%) BPSS Clearance
14 6 (0.59%) PRINCE2 Practitioner
15 5 (0.49%) CISSP
15 5 (0.49%) ISEB
Quality Assurance & Compliance
1 81 (7.94%) SLA
2 13 (1.27%) COBIT
2 13 (1.27%) QA
3 10 (0.98%) Data Quality
4 9 (0.88%) ISO 9001
5 7 (0.69%) Disclosure Scotland
6 6 (0.59%) PCI DSS
7 3 (0.29%) HMG Security Policy Framework
8 2 (0.20%) ISO/IEC 27001
8 2 (0.20%) MiFID
8 2 (0.20%) PMBOK
8 2 (0.20%) Sarbanes-Oxley
9 1 (0.098%) TickIT
System Software
1 128 (12.55%) Active Directory
2 76 (7.45%) VMware Infrastructure
3 23 (2.25%) vSphere
4 21 (2.06%) XenApp
4 21 (2.06%) XenDesktop
5 19 (1.86%) Hyper-V
6 13 (1.27%) Microsoft App-V
7 10 (0.98%) BitLocker
7 10 (0.98%) vCloud
8 9 (0.88%) NFS
9 8 (0.78%) VMware ESXi
10 7 (0.69%) VMware Workstation
11 4 (0.39%) UAG
12 2 (0.20%) Snort
12 2 (0.20%) Squid
12 2 (0.20%) Terminal Services
12 2 (0.20%) VMware ESX
13 1 (0.098%) Veritas Cluster Server
13 1 (0.098%) Xen
Systems Management
1 40 (3.92%) SCOM
2 37 (3.63%) SCCM
3 17 (1.67%) OVSD
4 8 (0.78%) Ansible
4 8 (0.78%) Puppet
4 8 (0.78%) Tivoli
4 8 (0.78%) ZABBIX
5 7 (0.69%) ServiceCenter
6 6 (0.59%) Nagios
6 6 (0.59%) Netcool
6 6 (0.59%) OpenView
6 6 (0.59%) vRealize
7 5 (0.49%) DameWare
7 5 (0.49%) NetBackup
7 5 (0.49%) Norton AntiVirus
7 5 (0.49%) Symantec Enterprise Vault
7 5 (0.49%) WSUS
8 4 (0.39%) Casper Suite
8 4 (0.39%) HP Data Protector
8 4 (0.39%) Systems Management Server (SMS)
Vendors
1 255 (25.00%) ServiceNow
2 196 (19.22%) Microsoft
3 174 (17.06%) Remedy
4 128 (12.55%) BMC
5 91 (8.92%) HP
6 82 (8.04%) VMware
7 53 (5.20%) Oracle
8 48 (4.71%) Cisco
9 36 (3.53%) Citrix
10 32 (3.14%) LANDesk
11 25 (2.45%) CheckPoint
12 24 (2.35%) SAP
13 23 (2.25%) IBM
14 20 (1.96%) Juniper
15 14 (1.37%) CA
15 14 (1.37%) NetApp
15 14 (1.37%) Symantec
16 13 (1.27%) Red Hat
17 11 (1.08%) Apple
17 11 (1.08%) Dell
Slough, Berkshire
Square One Resources
Rate: Up to £375 per day
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £400 - £445 per day
Posted: Yesterday
Leeds, West Yorkshire
Head Resourcing
Rate: £275 - £300 per day
Posted: Yesterday
London
Streamline Connections Ltd
Rate: £450 - £465 per day
Posted: Yesterday
Bristol, Avon
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £15.00 per hour
Posted: 2 days ago
London
JM
Posted: 2 days ago
Uxbridge, Middlesex
Lorien Resourcing
Posted: 2 days ago
Huddersfield, West Yorkshire
Connectus
Rate: £13 - £21.75 per hour
Posted: 3 days ago
Basingstoke, Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 3 days ago
Basingstoke
TDA Group
Posted: 3 days ago
Basingstoke
TDA Group
Posted: 3 days ago
City of London
Interquest - IQ Tech
Rate: £450 - £500 per day
Posted: 3 days ago
Warwick, Warwickshire
Connectus
Rate: £325 - £350 per day
Posted: 4 days ago
London
ComputAppoint
Rate: £300 - £400 per day
Posted: 4 days ago
West Midlands
Reed Technology
Rate: £250 - £350 per day
Posted: 5 days ago
Central London / West End
Complete Tech Limited
Rate: Up to £575 per day
Posted: 5 days ago
Bromley, Kent
Hays Finance Technology
Rate: £500.00 - £600.00 per day
Posted: 5 days ago
London
Recruitment Genius Ltd
Rate: £225 - £250 per day
Posted: 5 days ago
London
Lorien Resourcing
Posted: 5 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 5 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 5 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 5 days ago
Berkshire
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 5 days ago
London
OCC Computer Personnel
Rate: £150 - 190 per day + Rate
Posted: 8 days ago
City of London
aap3
Rate: £300 - £310 per day
Posted: 9 days ago
City of London
Interquest - IQ Tech
Rate: £200 per day
Posted: 10 days ago
London
Bankside Recruitment
Rate: £60,000 - £110,000 per year/£600-£700 per day
Posted: 15 days ago
City of London
aap3
Rate: £400 - £450 per day
Posted: 16 days ago
Nottingham, Nottinghamshire
Nottingham City Council
Rate: From £30,978 to £34,746 per annum
Posted: 22 days ago