The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 266 251 314
Rank change year-on-year
-15 +63
Contract jobs citing ITSM 350 334 218
As % of all contract IT jobs located in England 0.75% 0.76% 0.54%
As % of the Processes & Methodologies category 1.00% 1.02% 0.74%
Number of daily rates quoted 218 192 99
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£425 £388 £325
Average daily rate % change year-on-year
+9.67% +19.23%
90% offered a daily rate of more than £260 £110 £176
10% offered a daily rate of more than £550 £500 £425
UK excluding London average daily rate £375 £344 £313
% change year-on-year
+9.09% +10.00%
Number of hourly rates quoted 32 21 25
Average hourly rate £15.00 £16.40 £17.50
Average hourly rate % change year-on-year
-8.53% -6.28%
90% offered a hourly rate of more than £11.60 £8.63 £11.35
10% offered a hourly rate of more than £18.95 £25.00 £34.00
UK excluding London average hourly rate £15.00 £19.35 £16.00
% change year-on-year
-22.48% +20.93%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
35083 32902 29513
As % of all contract IT jobs located in England 75.54% 74.81% 72.87%
Number of daily rates quoted 22853 20351 17832
Average daily rate £425 £405 £400
Average daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £578 £575 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 935 1039 1211
Average hourly rate £25.00 £27.25 £30.50
Average hourly rate % change year-on-year
-8.25% -10.65%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £46.50 £47.50 £45.00
UK excluding London average hourly rate £26.00 £27.50 £31.32
% change year-on-year
-5.45% -12.19%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 30 January 2015.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 30 January 2015.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +50 180 £475 +11.76% 44
South East -15 70 £385 -0.64% 16
West Midlands +9 21 £278 -14.61% 4
Yorkshire -5 21 £320 -32.63% 6
East of England -7 17 £375 +200.00% 19
South West -30 16 £413 +11.86% 10
East Midlands +1 12 £525 +377.27% 4
North West -16 11 £415 +18.57% 6
North East - - - - 1
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 518 (69.72%) ITIL
2 496 (66.76%) Service Management
3 180 (24.23%) Microsoft
4 137 (18.44%) Security Cleared
5 132 (17.77%) Remedy ITSM
5 132 (17.77%) Remedy
6 129 (17.36%) Windows
7 120 (16.15%) SC Cleared
8 115 (15.48%) Finance
9 111 (14.94%) Project Management
9 111 (14.94%) Service Delivery
10 107 (14.40%) ServiceNow
11 98 (13.19%) BMC
11 98 (13.19%) MS Office
12 95 (12.79%) Incident Management
13 93 (12.52%) Analytical Skills
14 89 (11.98%) Management Information System
15 76 (10.23%) Degree
16 67 (9.02%) SQL
16 67 (9.02%) Active Directory
17 66 (8.88%) Stakeholder Management
18 65 (8.75%) CMDB
19 64 (8.61%) HP
19 64 (8.61%) Oracle
19 64 (8.61%) Change Management
20 63 (8.48%) MS Excel
21 61 (8.21%) Web Services
22 59 (7.94%) Problem Management
23 58 (7.81%) UNIX
24 54 (7.27%) Configuration Management

ITSM
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 50 (6.73%) SharePoint
2 23 (3.10%) WebLogic
3 18 (2.42%) MS Exchange
4 15 (2.02%) Blackberry Enterprise Server
4 15 (2.02%) OpenStack
5 9 (1.21%) CMS
6 8 (1.08%) IBM Notes
7 7 (0.94%) JBoss
7 7 (0.94%) Apache
7 7 (0.94%) Tomcat
7 7 (0.94%) Lync
8 5 (0.67%) Exchange Server 2010
9 4 (0.54%) Exchange Server 2013
10 3 (0.40%) BizTalk Server
10 3 (0.40%) Oracle Coherence
10 3 (0.40%) SharePoint 2010
11 2 (0.27%) Oracle SOA Suite
11 2 (0.27%) Exchange Server 2007
11 2 (0.27%) GlassFish
12 1 (0.13%) Lotus Domino
Applications
1 98 (13.19%) MS Office
2 63 (8.48%) MS Excel
3 14 (1.88%) MS Visio
4 8 (1.08%) MS PowerPoint
5 5 (0.67%) Photoshop
5 5 (0.67%) MS Project
6 2 (0.27%) Acrobat
7 1 (0.13%) Spreadsheet
7 1 (0.13%) Adobe Captivate
Business Applications
1 132 (17.77%) Remedy ITSM
2 7 (0.94%) assyst
3 4 (0.54%) Oracle Retail
3 4 (0.54%) SAP Oil and Gas
4 3 (0.40%) Remedy AR System
5 2 (0.27%) Summit
5 2 (0.27%) Oracle ERP
6 1 (0.13%) Oracle Applications
6 1 (0.13%) Oracle EBS R12
6 1 (0.13%) Magento
Cloud Services
1 26 (3.50%) SaaS
2 13 (1.75%) Google Apps
3 8 (1.08%) IaaS
4 6 (0.81%) PaaS
5 4 (0.54%) Office 365
6 2 (0.27%) Amazon AWS
Communications & Networking
1 52 (7.00%) SAN
2 33 (4.44%) VPN
3 31 (4.17%) NAS
4 29 (3.90%) Firewall
5 26 (3.50%) LAN
6 25 (3.36%) WAN
7 23 (3.10%) TCP/IP
8 21 (2.83%) LDAP
9 20 (2.69%) SSL
10 19 (2.56%) MPLS
11 15 (2.02%) NetScaler
12 13 (1.75%) BGP
13 12 (1.62%) BIG-IP
14 11 (1.48%) DSL
15 10 (1.35%) Wireless
15 10 (1.35%) Internet
16 9 (1.21%) DNS
17 8 (1.08%) Wi-Fi
17 8 (1.08%) DHCP
18 7 (0.94%) EIGRP
Database & Business Intelligence
1 38 (5.11%) Oracle Database
2 27 (3.63%) SQL Server
3 15 (2.02%) Relational Database
3 15 (2.02%) Oracle Database 11g
4 12 (1.62%) RDBMS
5 10 (1.35%) Oracle Reports
6 9 (1.21%) Data Warehouse
7 7 (0.94%) Data Mining
7 7 (0.94%) VLDB
8 6 (0.81%) Oracle Database 10g
9 5 (0.67%) Oracle Database 12c
10 4 (0.54%) Big Data
10 4 (0.54%) DB2
11 3 (0.40%) MS Access
11 3 (0.40%) SQL Server 2008
11 3 (0.40%) Hadoop
12 2 (0.27%) SQL Server 2012
12 2 (0.27%) Pentaho
13 1 (0.13%) BusinessObjects
13 1 (0.13%) Crystal Reports
Development Applications
1 25 (3.36%) Toad
2 15 (2.02%) ClearQuest
3 14 (1.88%) JUnit
3 14 (1.88%) Eclipse
4 13 (1.75%) JIRA
5 12 (1.62%) ClearCase
6 11 (1.48%) Subversion
7 9 (1.21%) Maven
7 9 (1.21%) Jenkins
8 8 (1.08%) Artifactory
8 8 (1.08%) Ant
9 4 (0.54%) Oracle Forms
10 3 (0.40%) Team Foundation Server
11 2 (0.27%) QuickTest Pro
12 1 (0.13%) Checkstyle
12 1 (0.13%) Atlassian Bamboo
12 1 (0.13%) Selenium
12 1 (0.13%) Gradle
12 1 (0.13%) FindBugs
General
1 115 (15.48%) Finance
2 30 (4.04%) Banking
3 21 (2.83%) Telecoms
4 19 (2.56%) Publishing
5 16 (2.15%) Retail
6 14 (1.88%) Manufacturing
7 12 (1.62%) Legal
8 11 (1.48%) Investment Banking
9 10 (1.35%) Law
10 8 (1.08%) Local Government
11 7 (0.94%) Spanish Language
12 6 (0.81%) Multimedia
13 4 (0.54%) Marketing
13 4 (0.54%) Electronics
14 3 (0.40%) Pharmaceutical
14 3 (0.40%) Front Office
14 3 (0.40%) Games
14 3 (0.40%) Billing
14 3 (0.40%) Retail Banking
14 3 (0.40%) International Banking
Job Titles
1 215 (28.94%) Analyst
2 102 (13.73%) Service Analyst
3 67 (9.02%) Service Manager
4 63 (8.48%) Consultant
5 61 (8.21%) Service Desk Analyst
6 57 (7.67%) Developer
7 54 (7.27%) Architect
8 44 (5.92%) Project Manager
9 38 (5.11%) Support Analyst
10 36 (4.85%) Business Analyst
11 26 (3.50%) 1st Line Support
12 25 (3.36%) ServiceNow Consultant
13 22 (2.96%) Administrator
14 21 (2.83%) ServiceNow Developer
15 20 (2.69%) ITSM Consultant
16 19 (2.56%) Delivery Manager
17 18 (2.42%) Services Delivery Manager
17 18 (2.42%) IT Services Manager
18 17 (2.29%) Technical Consultant
19 16 (2.15%) Transition Manager
Libraries, Frameworks & Software Standards
1 61 (8.21%) Web Services
2 54 (7.27%) HTML
3 47 (6.33%) XML
4 38 (5.11%) Middleware
5 25 (3.36%) CSS
6 21 (2.83%) Ajax
7 20 (2.69%) J2EE
8 17 (2.29%) SOAP
9 14 (1.88%) JSP
9 14 (1.88%) Servlets
10 13 (1.75%) Struts
10 13 (1.75%) COM
10 13 (1.75%) Hibernate
10 13 (1.75%) Spring
11 9 (1.21%) .NET
11 9 (1.21%) Apache CXF
12 5 (0.67%) EJB
13 4 (0.54%) XHTML
14 3 (0.40%) ASP.NET
14 3 (0.40%) SailPoint
Miscellaneous
1 93 (12.52%) Analytical Skills
2 89 (11.98%) Management Information System
3 65 (8.75%) CMDB
4 31 (4.17%) Computer Science
5 23 (3.10%) Replication
6 19 (2.56%) Blackberry
7 12 (1.62%) NHS
8 10 (1.35%) Statistics
8 10 (1.35%) Clustering
8 10 (1.35%) Mainframe
8 10 (1.35%) N-Tier
9 9 (1.21%) PKI
10 8 (1.08%) Open Source
10 8 (1.08%) Fat Client
10 8 (1.08%) User Experience
10 8 (1.08%) Thin Client
11 7 (0.94%) Derivative
11 7 (0.94%) iPad
11 7 (0.94%) Enterprise Software
12 6 (0.81%) Performance Metrics
Operating Systems
1 129 (17.36%) Windows
2 58 (7.81%) UNIX
3 34 (4.58%) Windows 7
4 30 (4.04%) Windows Server 2008
5 28 (3.77%) Linux
6 18 (2.42%) Windows Server 2003
7 16 (2.15%) Apple iOS
7 16 (2.15%) AIX
8 14 (1.88%) Windows XP
9 12 (1.62%) Solaris
10 10 (1.35%) Android
11 9 (1.21%) Mac OS
11 9 (1.21%) Windows Server 2012
12 8 (1.08%) Red Hat Enterprise Linux
12 8 (1.08%) HPUX
13 6 (0.81%) Oracle Linux
13 6 (0.81%) SUSE Linux Enterprise Server
13 6 (0.81%) SUSE
14 3 (0.40%) NetWare
14 3 (0.40%) Windows 2000
Processes & Methodologies
1 518 (69.72%) ITIL
2 496 (66.76%) Service Management
3 111 (14.94%) Project Management
3 111 (14.94%) Service Delivery
4 95 (12.79%) Incident Management
5 66 (8.88%) Stakeholder Management
6 64 (8.61%) Change Management
7 59 (7.94%) Problem Management
8 54 (7.27%) Configuration Management
9 42 (5.65%) ITIL V3
10 39 (5.25%) PRINCE2
11 33 (4.44%) Migration
12 32 (4.31%) Release Management
13 31 (4.17%) Performance Management
14 30 (4.04%) Asset Management
15 29 (3.90%) Agile Software Development
15 29 (3.90%) Disaster Recovery
16 26 (3.50%) Business Continuity
16 26 (3.50%) Business Analysis
16 26 (3.50%) ITIL V2
Programming Languages
1 67 (9.02%) SQL
2 34 (4.58%) JavaScript
3 33 (4.44%) Java
4 29 (3.90%) C
5 25 (3.36%) PL/SQL
6 24 (3.23%) PowerShell
7 21 (2.83%) C#
8 18 (2.42%) Perl
9 17 (2.29%) VBScript
10 11 (1.48%) Shell Script
11 6 (0.81%) WebLogic Scripting Tool
11 6 (0.81%) Ruby
12 4 (0.54%) Delphi
12 4 (0.54%) PHP
13 3 (0.40%) RPG
13 3 (0.40%) C++
13 3 (0.40%) VBA
13 3 (0.40%) RPG IV
14 2 (0.27%) Bash Shell
14 2 (0.27%) Korn
Qualifications
1 137 (18.44%) Security Cleared
2 120 (16.15%) SC Cleared
3 76 (10.23%) Degree
4 50 (6.73%) ITIL Certification
5 45 (6.06%) ITIL Foundation Certificate
6 16 (2.15%) Microsoft Certification
7 14 (1.88%) MCP
7 14 (1.88%) ISEB
7 14 (1.88%) Oracle Certification
8 13 (1.75%) PMI Certification
9 12 (1.62%) MCSE
9 12 (1.62%) Cisco Certification
10 11 (1.48%) PMP
11 10 (1.35%) Sun Certification
12 9 (1.21%) OCPJP
13 8 (1.08%) Six Sigma Green Belt
14 7 (0.94%) DV Cleared
15 6 (0.81%) PRINCE2 Practitioner
15 6 (0.81%) CCNP
16 4 (0.54%) ISTQB
Quality Assurance & Compliance
1 51 (6.86%) SLA
2 20 (2.69%) QA
3 10 (1.35%) COBIT
4 6 (0.81%) ISO 9001
5 5 (0.67%) ISO/IEC 27001
6 4 (0.54%) Sarbanes-Oxley
7 2 (0.27%) BS15000
8 1 (0.13%) PCI DSS
8 1 (0.13%) ISO/IEC 20000
8 1 (0.13%) GPG13
System Software
1 67 (9.02%) Active Directory
2 44 (5.92%) VMware Infrastructure
3 28 (3.77%) Hyper-V
4 24 (3.23%) XenApp
5 21 (2.83%) Veritas Cluster Server
6 19 (2.56%) XenDesktop
7 14 (1.88%) VMware ESXi
8 10 (1.35%) NLBS
9 7 (0.94%) Xen
9 7 (0.94%) Citrix Presentation Server
10 6 (0.81%) Oracle RMAN
11 4 (0.54%) vSphere
11 4 (0.54%) Firmware
12 3 (0.40%) VMware ESX
12 3 (0.40%) VMware Workstation
12 3 (0.40%) vCloud
13 2 (0.27%) ProxySG
13 2 (0.27%) Terminal Services
13 2 (0.27%) NFS
14 1 (0.13%) PowerHA
Systems Management
1 30 (4.04%) SCCM
2 28 (3.77%) SCOM
3 15 (2.02%) EdgeSight
3 15 (2.02%) SCVMM
3 15 (2.02%) HP SIM
4 14 (1.88%) HP UCMDB
5 11 (1.48%) WSUS
6 7 (0.94%) Oracle Enterprise Manager
6 7 (0.94%) Puppet
7 6 (0.81%) Opscode Chef
7 6 (0.81%) HP Operations Orchestration
8 5 (0.67%) BMC PATROL
8 5 (0.67%) SCOrch
8 5 (0.67%) HP Quality Center
8 5 (0.67%) ServiceCenter
9 4 (0.54%) Cisco Prime
9 4 (0.54%) OVSD
9 4 (0.54%) Tivoli
10 3 (0.40%) Control-M
10 3 (0.40%) Data Guard
Vendors
1 180 (24.23%) Microsoft
2 132 (17.77%) Remedy
3 107 (14.40%) ServiceNow
4 98 (13.19%) BMC
5 64 (8.61%) HP
5 64 (8.61%) Oracle
6 51 (6.86%) VMware
7 45 (6.06%) Cisco
8 36 (4.85%) Citrix
9 32 (4.31%) CA
10 28 (3.77%) IBM
11 21 (2.83%) Veritas
12 18 (2.42%) Nimsoft
13 16 (2.15%) SAP
14 15 (2.02%) Dell
14 15 (2.02%) Google
14 15 (2.02%) Veeam
15 12 (1.62%) CheckPoint
16 11 (1.48%) Sun
17 10 (1.35%) EMC
North West
Rullion IT Plus
Rate: Competitive Rate
Posted: 2 days ago
Surrey
Oliver James Associates
Rate: £250 - £350 per day
Posted: 3 days ago
Peterborough, Cambridgeshire
Uniting Ambition
Rate: £150 - 210 per year
Posted: 4 days ago
Leeds
Hays IT - Uk Posting account
Rate: £400.00 - £450.00 per day
Posted: 5 days ago
Berkshire
Real Staffing
Rate: £400 per day + competitive
Posted: 5 days ago
Bristol, Avon
Experis Ltd
Rate: £350.00 - £365.00 per day
Posted: 5 days ago
London
TEKsystems
Posted: 5 days ago
City, London
Harris Global
Posted: 5 days ago
City, London
Harris Global
Posted: 5 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 5 days ago
City, London
Red10
Rate: £350 - £450 per day
Posted: 5 days ago
London
TEKsystems
Rate: £350 - £400 per day
Posted: 5 days ago
City of London
Interquest - IQ ESM
Rate: £350 - £450 per day
Posted: 6 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 6 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £480 per day
Posted: 10 days ago
City of London
Hays IT - Uk Posting account
Rate: £450.00 - £495.00 per day
Posted: 17 days ago
Liverpool
Hays IT - Uk Posting account
Rate: £415.00 per day
Posted: 23 days ago