The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 29 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 223 249 278
Rank change year-on-year
+26 +29
Contract jobs citing ITSM 554 483 342
As % of all contract IT jobs located in England 1.13% 0.95% 0.71%
As % of the Processes & Methodologies category 1.36% 1.19% 0.91%
Number of daily rates quoted 372 302 198
Median daily rate £420 £390 £375
Median daily rate % change year-on-year
+7.69% +4.00%
90% offered a daily rate of more than £188 £165 £250
10% offered a daily rate of more than £550 £525 £504
UK excluding London median daily rate £370 £387 £369
% change year-on-year
-4.39% +4.94%
Number of hourly rates quoted 17 17 17
Median hourly rate £20.00 £12.50 £18.00
Median hourly rate % change year-on-year
+60.00% -30.55%
90% offered a hourly rate of more than £13.80 £10.50 £11.80
10% offered a hourly rate of more than £43.16 £23.00 £27.60
UK excluding London median hourly rate £19.85 £14.13 £19.00
% change year-on-year
+40.53% -25.65%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
40623 40561 37775
As % of all contract IT jobs located in England 82.50% 79.74% 78.63%
Number of daily rates quoted 27280 26672 24090
Median daily rate £450 £415 £400
Median daily rate % change year-on-year
+8.43% +3.75%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 933 1073 1123
Median hourly rate £27.50 £27.50 £27.50
90% offered a hourly rate of more than £13.00 £12.00 £13.00
10% offered a hourly rate of more than £47.83 £50.00 £46.00
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

ITSM
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 29 June 2016.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 29 June 2016.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +55 286 £475 +18.75% 37
South East -7 98 £375 -3.10% 19
North West +10 47 £375 -6.25% 8
Yorkshire -5 36 £350 -14.11% 4
North East -37 29 £325 +154.90% 1
West Midlands -21 26 £403 +147.69% 2
East of England -17 19 £240 -41.81% 6
East Midlands +7 14 £150 -60.36% 4
South West -7 7 £495 +20.29% 7
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 29 June 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ITSM.

1 701 (68.52%) ITIL
2 608 (59.43%) Service Management
3 261 (25.51%) ServiceNow
4 221 (21.60%) Finance
5 209 (20.43%) Windows
6 189 (18.48%) Microsoft
7 159 (15.54%) Security Cleared
8 154 (15.05%) Remedy ITSM
8 154 (15.05%) Remedy
9 143 (13.98%) Project Management
10 138 (13.49%) Active Directory
10 138 (13.49%) Service Delivery
11 125 (12.22%) Change Management
11 125 (12.22%) MS Excel
12 120 (11.73%) ITIL V3
13 119 (11.63%) MS Office
14 116 (11.34%) BMC
15 114 (11.14%) SC Cleared
16 110 (10.75%) ITIL Certification
17 108 (10.56%) Analytical Skills
18 107 (10.46%) Degree
18 107 (10.46%) Stakeholder Management
19 98 (9.58%) Problem Management
20 95 (9.29%) Agile Software Development
21 94 (9.19%) Configuration Management
22 87 (8.50%) HP
23 86 (8.41%) JavaScript
23 86 (8.41%) Web Services
23 86 (8.41%) XML
24 83 (8.11%) Unix

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (4.99%) SharePoint
2 42 (4.11%) CMS
3 21 (2.05%) Blackberry Enterprise Server
4 20 (1.96%) MS Exchange
5 15 (1.47%) Skype for Business
5 15 (1.47%) WebLogic
6 14 (1.37%) Apache
6 14 (1.37%) JBoss
7 9 (0.88%) SharePoint 2010
7 9 (0.88%) Tomcat
7 9 (0.88%) WebSphere
8 7 (0.68%) IIS
8 7 (0.68%) WebSphere Application Server
9 6 (0.59%) Exchange Server 2010
9 6 (0.59%) Exchange Server 2013
10 4 (0.39%) BizTalk Server
11 2 (0.20%) Exchange Server 2003
11 2 (0.20%) Oracle Application Server
11 2 (0.20%) Oracle HTTP Server
11 2 (0.20%) Oracle Workflow
Applications
1 125 (12.22%) MS Excel
2 119 (11.63%) MS Office
3 29 (2.83%) MS PowerPoint
4 15 (1.47%) MS Visio
5 5 (0.49%) MS Project
6 3 (0.29%) Acrobat
7 2 (0.20%) Photoshop
7 2 (0.20%) S-PLUS
8 1 (0.098%) Mingle
8 1 (0.098%) Spreadsheet
Business Applications
1 154 (15.05%) Remedy ITSM
2 8 (0.78%) Remedy AR System
3 4 (0.39%) Oracle Receivables
4 3 (0.29%) assyst
4 3 (0.29%) Dynamics CRM
5 2 (0.20%) Dynamics GP
5 2 (0.20%) Misys Opics
5 2 (0.20%) SAP Oil and Gas
6 1 (0.098%) Infor LN
6 1 (0.098%) Oracle Applications
6 1 (0.098%) Oracle ERP
6 1 (0.098%) Oracle Procure-to-Pay
6 1 (0.098%) SAP ERP
Cloud Services
1 25 (2.44%) SaaS
2 17 (1.66%) Office 365
3 10 (0.98%) IaaS
3 10 (0.98%) Microsoft Azure
3 10 (0.98%) PaaS
4 7 (0.68%) Cloud Computing
5 4 (0.39%) Google Apps
6 3 (0.29%) Amazon AWS
7 1 (0.098%) Azure Active Directory
7 1 (0.098%) Yammer
Communications & Networking
1 58 (5.67%) TCP/IP
2 54 (5.28%) DNS
3 51 (4.99%) Firewall
4 49 (4.79%) VPN
5 47 (4.59%) LAN
6 43 (4.20%) WAN
7 41 (4.01%) SSL
8 34 (3.32%) DHCP
9 32 (3.13%) Internet
10 22 (2.15%) Remote Desktop
11 20 (1.96%) LDAP
12 19 (1.86%) VoIP
13 15 (1.47%) HTTP
14 14 (1.37%) Wi-Fi
15 13 (1.27%) Network Security
16 11 (1.08%) MPLS
17 10 (0.98%) BGP
17 10 (0.98%) EIGRP
17 10 (0.98%) Ethernet
17 10 (0.98%) iSCSI
Database & Business Intelligence
1 29 (2.83%) SQL Server
2 27 (2.64%) Oracle Database
3 26 (2.54%) Relational Database
4 18 (1.76%) BusinessObjects
5 15 (1.47%) PostgreSQL
6 14 (1.37%) MySQL
7 12 (1.17%) Oracle OWB
7 12 (1.17%) RDBMS
8 11 (1.08%) Data Mining
8 11 (1.08%) Oracle Reports
9 10 (0.98%) Crystal Reports
10 9 (0.88%) Oracle BI EE
11 6 (0.59%) DB2
11 6 (0.59%) Oracle Database 10g
12 5 (0.49%) Big Data
12 5 (0.49%) MongoDB
13 4 (0.39%) MS Access
14 3 (0.29%) Oracle Database 12c
14 3 (0.29%) QlikView
14 3 (0.29%) SQL Server 2012
Development Applications
1 29 (2.83%) JIRA
2 19 (1.86%) Artifactory
2 19 (1.86%) Maven
3 15 (1.47%) Toad
4 14 (1.37%) Eclipse
5 13 (1.27%) Jenkins
6 12 (1.17%) JUnit
7 11 (1.08%) Oracle Forms
8 10 (0.98%) Ant
8 10 (0.98%) ClearQuest
9 9 (0.88%) Atlassian Bamboo
9 9 (0.88%) Gradle
9 9 (0.88%) TortoiseSVN
10 5 (0.49%) InstallShield
10 5 (0.49%) MSI
10 5 (0.49%) Talend Open Studio
10 5 (0.49%) WinDbg
11 3 (0.29%) PVCS
11 3 (0.29%) Team Foundation Server
12 2 (0.20%) Mercurial
General
1 221 (21.60%) Finance
2 69 (6.74%) Telecoms
3 51 (4.99%) Banking
4 36 (3.52%) Financial Institution
4 36 (3.52%) Legal
5 29 (2.83%) Retail
6 28 (2.74%) Pharmaceutical
7 21 (2.05%) Manufacturing
8 12 (1.17%) Investment Banking
9 9 (0.88%) Marketing
10 7 (0.68%) Back Office
10 7 (0.68%) French Language
11 6 (0.59%) Japanese Language
11 6 (0.59%) Law
12 5 (0.49%) Advertising
13 4 (0.39%) Billing
13 4 (0.39%) Italian Language
13 4 (0.39%) Publishing
14 3 (0.29%) German Language
14 3 (0.29%) Local Government
Job Titles
1 272 (26.59%) Analyst
2 113 (11.05%) Developer
3 99 (9.68%) Business Analyst
4 93 (9.09%) Service Analyst
5 88 (8.60%) Architect
6 85 (8.31%) Consultant
7 81 (7.92%) Service Manager
8 73 (7.14%) ServiceNow Developer
9 52 (5.08%) Administrator
10 51 (4.99%) Service Desk Analyst
11 46 (4.50%) ITIL Manager
12 40 (3.91%) IT Manager
13 38 (3.71%) ITSM Analyst
13 38 (3.71%) Project Manager
14 34 (3.32%) Support Analyst
15 31 (3.03%) Delivery Manager
16 29 (2.83%) Management Consultant
17 26 (2.54%) 1st Line Service Desk Analyst
17 26 (2.54%) IT Analyst
18 25 (2.44%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 86 (8.41%) Web Services
1 86 (8.41%) XML
2 81 (7.92%) HTML
3 65 (6.35%) CSS
4 31 (3.03%) Middleware
5 25 (2.44%) J2EE
6 16 (1.56%) Ajax
7 15 (1.47%) SOAP
8 14 (1.37%) HTML5
9 13 (1.27%) Spring
10 12 (1.17%) Hibernate
10 12 (1.17%) JSP
10 12 (1.17%) Servlets
11 10 (0.98%) Apache CXF
11 10 (0.98%) jQuery
12 8 (0.78%) Struts
13 6 (0.59%) .NET
13 6 (0.59%) AngularJS
13 6 (0.59%) REST
14 5 (0.49%) ASP.NET
Miscellaneous
1 108 (10.56%) Analytical Skills
2 78 (7.62%) Management Information System
3 76 (7.43%) CMDB
4 56 (5.47%) Computer Science
5 51 (4.99%) Data Centre
6 30 (2.93%) User Experience
7 29 (2.83%) Blackberry
8 20 (1.96%) Virtual Team
9 18 (1.76%) Mainframe
10 17 (1.66%) Hedge funds
10 17 (1.66%) iPhone
11 14 (1.37%) Clustering
11 14 (1.37%) iPad
12 13 (1.27%) Data Structures
12 13 (1.27%) Life Science
12 13 (1.27%) RSA SecurID
13 9 (0.88%) AS400
13 9 (0.88%) Tandem
13 9 (0.88%) Video Conferencing
14 8 (0.78%) Smartphone
Operating Systems
1 209 (20.43%) Windows
2 83 (8.11%) Unix
3 79 (7.72%) Windows 7
4 77 (7.53%) Linux
5 58 (5.67%) Windows Server
6 38 (3.71%) Windows Server 2008
7 31 (3.03%) Windows Server 2003
7 31 (3.03%) Windows XP
8 23 (2.25%) AIX
9 21 (2.05%) Windows Server 2012
10 20 (1.96%) Solaris
11 19 (1.86%) Mac OS X
12 13 (1.27%) CentOS
12 13 (1.27%) Windows 8
13 11 (1.08%) Ubuntu
14 10 (0.98%) Apple iOS
14 10 (0.98%) Red Hat Enterprise Linux
15 9 (0.88%) SUSE
16 8 (0.78%) Android
16 8 (0.78%) Oracle Linux
Processes & Methodologies
1 701 (68.52%) ITIL
2 608 (59.43%) Service Management
3 143 (13.98%) Project Management
4 138 (13.49%) Service Delivery
5 125 (12.22%) Change Management
6 120 (11.73%) ITIL V3
7 107 (10.46%) Stakeholder Management
8 98 (9.58%) Problem Management
9 95 (9.29%) Agile Software Development
10 94 (9.19%) Configuration Management
11 76 (7.43%) Incident Management
12 58 (5.67%) Migration
13 51 (4.99%) Business Analysis
14 47 (4.59%) User Acceptance Testing
15 42 (4.11%) Release Management
16 41 (4.01%) Programme Management
17 39 (3.81%) PRINCE2
18 34 (3.32%) Six Sigma
19 31 (3.03%) Disaster Recovery
20 30 (2.93%) GAP Analysis
Programming Languages
1 86 (8.41%) JavaScript
2 79 (7.72%) SQL
3 50 (4.89%) Java
4 42 (4.11%) PowerShell
5 38 (3.71%) Perl
6 21 (2.05%) PL/SQL
7 20 (1.96%) C
8 12 (1.17%) Bash Shell
8 12 (1.17%) Shell Script
8 12 (1.17%) VB
9 11 (1.08%) C++
10 9 (0.88%) Python
11 8 (0.78%) VBScript
12 7 (0.68%) Korn
12 7 (0.68%) Ruby
13 6 (0.59%) PHP
14 5 (0.49%) C#
14 5 (0.49%) COBOL
15 4 (0.39%) T-SQL
16 3 (0.29%) WebLogic Scripting Tool
Qualifications
1 159 (15.54%) Security Cleared
2 114 (11.14%) SC Cleared
3 110 (10.75%) ITIL Certification
4 107 (10.46%) Degree
5 31 (3.03%) Cisco Certification
6 29 (2.83%) Microsoft Certification
7 26 (2.54%) MCSE
8 25 (2.44%) CCNA
9 21 (2.05%) ITIL Foundation Certificate
10 20 (1.96%) MCP
11 19 (1.86%) PMI Certification
11 19 (1.86%) PRINCE2 Certification
12 17 (1.66%) CCNP
13 16 (1.56%) DV Cleared
14 14 (1.37%) ISEB
15 11 (1.08%) BPSS Clearance
15 11 (1.08%) PMP
16 10 (0.98%) MCDBA
17 7 (0.68%) OCPJP
17 7 (0.68%) Oracle Certification
Quality Assurance & Compliance
1 76 (7.43%) SLA
2 12 (1.17%) COBIT
2 12 (1.17%) QA
3 9 (0.88%) Disclosure Scotland
4 8 (0.78%) Data Quality
5 5 (0.49%) PCI DSS
6 4 (0.39%) ISO 9001
7 3 (0.29%) ISO/IEC 27001
8 1 (0.098%) ISO 9000
8 1 (0.098%) ISO/IEC 20000
8 1 (0.098%) MiFID
8 1 (0.098%) PMBOK
8 1 (0.098%) Sarbanes-Oxley
8 1 (0.098%) WCAG
System Software
1 138 (13.49%) Active Directory
2 66 (6.45%) VMware Infrastructure
3 24 (2.35%) Virtual Machines
4 19 (1.86%) vSphere
5 15 (1.47%) XenApp
6 13 (1.27%) Microsoft App-V
7 12 (1.17%) NFS
8 11 (1.08%) BitLocker
8 11 (1.08%) Hyper-V
9 10 (0.98%) XenDesktop
10 8 (0.78%) VMware ESXi
11 7 (0.68%) VMware Workstation
12 6 (0.59%) vCloud
12 6 (0.59%) Virtual Desktop
13 5 (0.49%) Terminal Services
14 4 (0.39%) UAG
15 3 (0.29%) Veritas Cluster Server
16 2 (0.20%) Snort
16 2 (0.20%) Squid
16 2 (0.20%) VMware ESX
Systems Management
1 34 (3.32%) SCCM
1 34 (3.32%) SCOM
2 17 (1.66%) OVSD
3 11 (1.08%) OpenView
4 10 (0.98%) Ansible
4 10 (0.98%) Puppet
5 7 (0.68%) Tivoli
5 7 (0.68%) WSUS
6 6 (0.59%) Nagios
7 5 (0.49%) Perfmon
7 5 (0.49%) ServiceCenter
8 4 (0.39%) HP Data Protector
8 4 (0.39%) Netcool
8 4 (0.39%) Norton AntiVirus
8 4 (0.39%) Symantec Enterprise Vault
8 4 (0.39%) Tivoli Storage Manager
8 4 (0.39%) vRealize
9 3 (0.29%) Casper Suite
9 3 (0.29%) EMC VPLEX
9 3 (0.29%) HP UCMDB
Vendors
1 261 (25.51%) ServiceNow
2 189 (18.48%) Microsoft
3 154 (15.05%) Remedy
4 116 (11.34%) BMC
5 87 (8.50%) HP
6 73 (7.14%) VMware
7 68 (6.65%) Oracle
8 53 (5.18%) Cisco
9 34 (3.32%) LANDesk
10 29 (2.83%) Citrix
11 27 (2.64%) CheckPoint
11 27 (2.64%) SAP
12 26 (2.54%) Juniper
13 23 (2.25%) IBM
14 18 (1.76%) Red Hat
15 14 (1.37%) Symantec
16 12 (1.17%) Blue Coat
16 12 (1.17%) CA
16 12 (1.17%) Palo Alto
16 12 (1.17%) Sun
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 18 hours ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 18 hours ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 18 hours ago
Slough
Interquest - IQ Tech
Rate: £350 - £400 per day
Posted: 18 hours ago
London
EMBS Ltd
Rate: To £55k - £65k (pro rata) - 3-6 month FTC
Posted: Yesterday
South West London
Nationwide People Ltd
Rate: £138 Per Day £138.84 Ltd Co. basis
Posted: 13 hours ago
Berkshire
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 18 hours ago
Solihull, West Midlands (County)
Lorien Resourcing
Posted: 2 days ago
City, London
Thebes IT
Rate: £550 - £600 per day
Posted: Yesterday
Farnborough, Hampshire
Connectus
Posted: Yesterday
London
Talent Analytix
Rate: From £400 to £600 per day
Posted: 5 days ago
London
Bankside Recruitment Ltd
Rate: £400 - £600 per day
Posted: 5 days ago
London
IQ Public Sector
Rate: £250 - £300 per day
Posted: Yesterday
London
IBS Consulting
Posted: 13 days ago