The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 208 273 256
Rank change year-on-year
+65 -17
Contract jobs citing ITSM 519 360 364
As % of all contract IT jobs located in England 1.10% 0.78% 0.82%
As % of the Processes & Methodologies category 1.35% 1.00% 1.07%
Number of daily rates quoted 309 227 211
Average daily rate £425 £425 £398
Average daily rate % change year-on-year
- +6.91%
90% offered a daily rate of more than £225 £262 £110
10% offered a daily rate of more than £600 £550 £504
UK excluding London average daily rate £350 £378 £351
% change year-on-year
-7.28% +7.54%
Number of hourly rates quoted 26 29 20
Average hourly rate £15.00 £15.00 £16.40
Average hourly rate % change year-on-year
- -8.53%
90% offered a hourly rate of more than £10.40 £12.30 £8.63
10% offered a hourly rate of more than £51.79 £19.20 £26.15
UK excluding London average hourly rate £13.00 £15.50 £22.50
% change year-on-year
-16.12% -31.11%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38364 35865 34140
As % of all contract IT jobs located in England 81.30% 77.81% 77.01%
Number of daily rates quoted 25447 23262 21094
Average daily rate £425 £425 £401
Average daily rate % change year-on-year
- +5.98%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1104 964 1067
Average hourly rate £37.50 £26.00 £27.50
Average hourly rate % change year-on-year
+44.23% -5.45%
90% offered a hourly rate of more than £12.65 £12.00 £12.50
10% offered a hourly rate of more than £57.00 £46.00 £52.40
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 5 February 2016.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 5 February 2016.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +58 297 £500 +5.26% 52
South East +27 97 £410 +3.79% 19
South West +16 31 £331 -18.96% 11
East of England +10 27 £350 -6.66% 9
North West -6 25 £325 -22.61% 12
West Midlands -15 19 £350 +26.12% 5
Yorkshire -23 14 £138 -59.55% 5
North East - 5 £195 - 2
East Midlands -15 3 £355 -32.38% 1
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 5 February 2016, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 735 (71.78%) ITIL
2 663 (64.75%) Service Management
3 250 (24.41%) ServiceNow
4 240 (23.44%) Finance
5 197 (19.24%) Microsoft
6 180 (17.58%) Windows
7 170 (16.60%) Remedy
7 170 (16.60%) Remedy ITSM
8 165 (16.11%) ITIL V3
9 152 (14.84%) Service Delivery
10 151 (14.75%) Security Cleared
11 137 (13.38%) Change Management
12 134 (13.09%) BMC
13 130 (12.70%) Analytical Skills
14 120 (11.72%) Active Directory
14 120 (11.72%) CMDB
15 113 (11.04%) MS Office
16 111 (10.84%) Incident Management
17 102 (9.96%) Problem Management
18 99 (9.67%) Project Management
19 94 (9.18%) MS Excel
20 93 (9.08%) Agile Software Development
20 93 (9.08%) SC Cleared
21 92 (8.98%) Banking
22 86 (8.40%) Management Information System
22 86 (8.40%) Degree
23 83 (8.11%) JavaScript
23 83 (8.11%) Stakeholder Management
24 80 (7.81%) SLA
25 79 (7.71%) ITIL Certification

ITSM
Top Related IT Skills in England by Category

For the 6 months to 5 February 2016, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 31 (3.03%) CMS
1 31 (3.03%) MS Exchange
2 23 (2.25%) Blackberry Enterprise Server
3 22 (2.15%) Node.js
4 18 (1.76%) SharePoint
5 16 (1.56%) Lync
6 7 (0.68%) Exchange Server 2010
7 6 (0.59%) Exchange Server 2013
7 6 (0.59%) IBM Notes
7 6 (0.59%) WebSphere
8 4 (0.39%) Exchange Server 2003
8 4 (0.39%) Exchange Server 2007
8 4 (0.39%) JBoss
8 4 (0.39%) OpenStack
9 3 (0.29%) SharePoint 2010
9 3 (0.29%) WebSphere Application Server
10 2 (0.20%) BizTalk Server
10 2 (0.20%) Confluence
10 2 (0.20%) Documentum
10 2 (0.20%) Oracle Workflow
Applications
1 113 (11.04%) MS Office
2 94 (9.18%) MS Excel
3 24 (2.34%) MS PowerPoint
4 22 (2.15%) MS Visio
5 11 (1.07%) MS Project
6 4 (0.39%) Acrobat
7 3 (0.29%) Spreadsheet
8 2 (0.20%) InfoPath
9 1 (0.098%) Adobe Creative Suite
9 1 (0.098%) Mingle
Business Applications
1 170 (16.60%) Remedy ITSM
2 13 (1.27%) Remedy AR System
3 7 (0.68%) Dynamics CRM
4 5 (0.49%) SAP Oil and Gas
5 4 (0.39%) assyst
5 4 (0.39%) Maximo
6 3 (0.29%) Oracle Applications
7 2 (0.20%) Misys Opics
8 1 (0.098%) Exstream
8 1 (0.098%) Oracle ERP
8 1 (0.098%) SAP CCM
8 1 (0.098%) SAP CRM
8 1 (0.098%) SAP EHS
8 1 (0.098%) SAP ERP
8 1 (0.098%) SAP GTS
Cloud Services
1 15 (1.46%) Office 365
2 12 (1.17%) SaaS
3 10 (0.98%) Microsoft Azure
4 9 (0.88%) PaaS
5 8 (0.78%) Cloud Computing
6 7 (0.68%) Amazon AWS
6 7 (0.68%) Google Apps
7 4 (0.39%) Google Drive
8 1 (0.098%) HP Helion
8 1 (0.098%) IaaS
Communications & Networking
1 50 (4.88%) VPN
2 45 (4.39%) LAN
3 38 (3.71%) DNS
3 38 (3.71%) WAN
4 34 (3.32%) Firewall
5 25 (2.44%) Internet
5 25 (2.44%) TCP/IP
6 23 (2.25%) SSL
7 22 (2.15%) Wi-Fi
8 20 (1.95%) DHCP
9 19 (1.86%) LDAP
9 19 (1.86%) VoIP
10 18 (1.76%) SAN
11 12 (1.17%) MPLS
11 12 (1.17%) Remote Desktop
12 11 (1.07%) Network Security
13 10 (0.98%) NetScaler
14 9 (0.88%) Wireless
15 7 (0.68%) MVNO
15 7 (0.68%) WebEx
Database & Business Intelligence
1 43 (4.20%) SQL Server
2 17 (1.66%) Data Warehouse
3 14 (1.37%) Oracle Database
4 9 (0.88%) BusinessObjects
4 9 (0.88%) Pentaho
4 9 (0.88%) Relational Database
5 8 (0.78%) Data Mining
6 6 (0.59%) BusinessObjects Web Intelligence
6 6 (0.59%) DB2
6 6 (0.59%) Oracle Database 11g
7 5 (0.49%) MongoDB
7 5 (0.49%) NoSQL
7 5 (0.49%) Oracle Database 10g
7 5 (0.49%) PostgreSQL
8 4 (0.39%) BusinessObjects XI
8 4 (0.39%) Oracle BI EE
8 4 (0.39%) Oracle Reports
8 4 (0.39%) RDBMS
8 4 (0.39%) SQL Server Integration Services
8 4 (0.39%) SQL Server Reporting Services
Development Applications
1 16 (1.56%) JIRA
2 15 (1.46%) Team Foundation Server
3 13 (1.27%) Maven
4 10 (0.98%) Jenkins
5 9 (0.88%) Git (software)
5 9 (0.88%) Sonatype Nexus
5 9 (0.88%) Subversion
6 4 (0.39%) Artifactory
6 4 (0.39%) Atlassian Bamboo
6 4 (0.39%) Gradle
6 4 (0.39%) TortoiseSVN
7 2 (0.20%) CA Gen
7 2 (0.20%) JIRA Agile
8 1 (0.098%) Rational DOORS
8 1 (0.098%) Selenium
8 1 (0.098%) SoapUI
8 1 (0.098%) TestDirector
8 1 (0.098%) Toad
General
1 240 (23.44%) Finance
2 92 (8.98%) Banking
3 78 (7.62%) Telecoms
4 43 (4.20%) Financial Institution
5 25 (2.44%) Legal
5 25 (2.44%) Pharmaceutical
6 20 (1.95%) Investment Banking
7 14 (1.37%) Manufacturing
8 13 (1.27%) Retail
9 11 (1.07%) Marketing
10 8 (0.78%) Publishing
11 7 (0.68%) Back Office
11 7 (0.68%) Billing
11 7 (0.68%) Local Government
12 6 (0.59%) Law
13 5 (0.49%) Advertising
13 5 (0.49%) Aerospace
13 5 (0.49%) Electronics
13 5 (0.49%) Front Office
14 3 (0.29%) Games
Job Titles
1 243 (23.73%) Analyst
2 125 (12.21%) Architect
3 101 (9.86%) Developer
4 94 (9.18%) Service Manager
5 88 (8.59%) Consultant
6 71 (6.93%) ServiceNow Developer
7 69 (6.74%) Service Analyst
8 64 (6.25%) Business Analyst
9 51 (4.98%) Project Manager
10 41 (4.00%) ITIL Manager
11 39 (3.81%) ITSM Consultant
12 38 (3.71%) Desktop Support
13 36 (3.52%) IT Manager
13 36 (3.52%) ITSM Analyst
14 35 (3.42%) Incident Manager
14 35 (3.42%) Support Analyst
15 32 (3.13%) Service Desk Analyst
16 31 (3.03%) IT Support
17 26 (2.54%) IT Services Manager
18 24 (2.34%) Administrator
Libraries, Frameworks & Software Standards
1 79 (7.71%) Web Services
2 69 (6.74%) HTML
3 67 (6.54%) XML
4 41 (4.00%) CSS
5 28 (2.73%) HTML5
6 26 (2.54%) jQuery
7 21 (2.05%) Twitter Bootstrap
8 16 (1.56%) Ajax
9 12 (1.17%) SOAP
10 9 (0.88%) COM
11 7 (0.68%) Middleware
12 5 (0.49%) J2EE
13 3 (0.29%) .NET
13 3 (0.29%) XSLT
14 2 (0.20%) CSS3
14 2 (0.20%) JSON
14 2 (0.20%) REST
14 2 (0.20%) Software Packaging
14 2 (0.20%) Velocity
14 2 (0.20%) XSL
Miscellaneous
1 130 (12.70%) Analytical Skills
2 120 (11.72%) CMDB
3 86 (8.40%) Management Information System
4 51 (4.98%) Data Centre
5 43 (4.20%) Computer Science
6 26 (2.54%) Blackberry
7 17 (1.66%) User Experience
8 12 (1.17%) Hedge funds
9 11 (1.07%) Video Conferencing
10 7 (0.68%) Data Integration
10 7 (0.68%) Data Structures
10 7 (0.68%) SecurID
11 6 (0.59%) CESG
11 6 (0.59%) Fat Client
11 6 (0.59%) Thin Client
12 5 (0.49%) Blog
12 5 (0.49%) iPad
12 5 (0.49%) Mainframe
12 5 (0.49%) NHS
12 5 (0.49%) Visualisation
Operating Systems
1 180 (17.58%) Windows
2 71 (6.93%) Windows 7
3 68 (6.64%) Windows Server
4 59 (5.76%) Windows Server 2008
5 56 (5.47%) Linux
6 38 (3.71%) Unix
7 37 (3.61%) Windows Server 2003
8 31 (3.03%) Windows Server 2012
9 20 (1.95%) Windows 8
10 19 (1.86%) Windows XP
11 13 (1.27%) Apple iOS
12 11 (1.07%) Windows Vista
13 9 (0.88%) Mac OS X
14 8 (0.78%) Android
14 8 (0.78%) CentOS
15 7 (0.68%) Ubuntu
16 6 (0.59%) Mac OS
17 5 (0.49%) Solaris
17 5 (0.49%) Windows 2000
18 4 (0.39%) AIX
Processes & Methodologies
1 735 (71.78%) ITIL
2 663 (64.75%) Service Management
3 165 (16.11%) ITIL V3
4 152 (14.84%) Service Delivery
5 137 (13.38%) Change Management
6 111 (10.84%) Incident Management
7 102 (9.96%) Problem Management
8 99 (9.67%) Project Management
9 93 (9.08%) Agile Software Development
10 83 (8.11%) Stakeholder Management
11 74 (7.23%) Configuration Management
12 55 (5.37%) PRINCE2
13 47 (4.59%) Release Management
14 42 (4.10%) Disaster Recovery
15 41 (4.00%) Asset Management
16 37 (3.61%) Continuous Improvement
16 37 (3.61%) User Acceptance Testing
17 36 (3.52%) Business Analysis
18 35 (3.42%) Migration
18 35 (3.42%) Risk Management
Programming Languages
1 83 (8.11%) JavaScript
2 57 (5.57%) PowerShell
3 49 (4.79%) SQL
4 39 (3.81%) Java
5 18 (1.76%) C
6 12 (1.17%) Perl
7 7 (0.68%) VBScript
8 5 (0.49%) Bash Shell
9 4 (0.39%) PL/SQL
9 4 (0.39%) Shell Script
9 4 (0.39%) VBA
10 3 (0.29%) COBOL
10 3 (0.29%) Korn
10 3 (0.29%) VB
10 3 (0.29%) VB6
11 2 (0.20%) T-SQL
12 1 (0.098%) C#
12 1 (0.098%) C++
12 1 (0.098%) PHP
12 1 (0.098%) Python
Qualifications
1 151 (14.75%) Security Cleared
2 93 (9.08%) SC Cleared
3 86 (8.40%) Degree
4 79 (7.71%) ITIL Certification
5 37 (3.61%) ITIL Foundation Certificate
6 28 (2.73%) DV Cleared
7 25 (2.44%) Microsoft Certification
8 24 (2.34%) PRINCE2 Certification
9 16 (1.56%) MCSE
10 15 (1.46%) CISSP
10 15 (1.46%) PMI Certification
10 15 (1.46%) PRINCE2 Practitioner
11 14 (1.37%) Cisco Certification
12 13 (1.27%) PMP
13 12 (1.17%) CISM
14 10 (0.98%) Six Sigma Green Belt
15 9 (0.88%) CCNA
15 9 (0.88%) MCP
16 7 (0.68%) BPSS Clearance
17 6 (0.59%) CRISC
Quality Assurance & Compliance
1 80 (7.81%) SLA
2 30 (2.93%) QA
3 15 (1.46%) COBIT
4 13 (1.27%) Sarbanes-Oxley
5 10 (0.98%) ISO/IEC 27001
5 10 (0.98%) PCI DSS
6 7 (0.68%) ISO 9001
7 6 (0.59%) COSO
7 6 (0.59%) Disclosure Scotland
8 5 (0.49%) Data Quality
9 3 (0.29%) HMG Security Policy Framework
9 3 (0.29%) TickIT
10 1 (0.098%) ISO/IEC 20000
10 1 (0.098%) ISO19770
10 1 (0.098%) MiFID
10 1 (0.098%) PMBOK
10 1 (0.098%) RMADS
10 1 (0.098%) SEPA
System Software
1 120 (11.72%) Active Directory
2 53 (5.18%) VMware Infrastructure
3 24 (2.34%) Hyper-V
4 19 (1.86%) vSphere
4 19 (1.86%) XenDesktop
5 18 (1.76%) XenApp
6 9 (0.88%) NFS
7 7 (0.68%) Microsoft App-V
7 7 (0.68%) vCloud
8 3 (0.29%) VMware ESXi
8 3 (0.29%) XenServer
9 2 (0.20%) BitLocker
9 2 (0.20%) Citrix Presentation Server
9 2 (0.20%) NLBS
9 2 (0.20%) Xen
10 1 (0.098%) Firmware
10 1 (0.098%) UAG
10 1 (0.098%) VMware ESX
10 1 (0.098%) VMware Workstation
Systems Management
1 41 (4.00%) SCOM
2 40 (3.91%) SCCM
3 11 (1.07%) OVSD
4 10 (0.98%) HP UCMDB
5 8 (0.78%) ZABBIX
6 6 (0.59%) Norton AntiVirus
7 5 (0.49%) DameWare
7 5 (0.49%) Netcool
7 5 (0.49%) ServiceCenter
7 5 (0.49%) Symantec Endpoint Protection
7 5 (0.49%) Symantec Enterprise Vault
7 5 (0.49%) WSUS
8 4 (0.39%) Ansible
8 4 (0.39%) Casper Suite
8 4 (0.39%) EMC VPLEX
8 4 (0.39%) Nagios
8 4 (0.39%) Oracle Enterprise Manager
8 4 (0.39%) Puppet
9 3 (0.29%) logstash
9 3 (0.29%) NetBackup
Vendors
1 250 (24.41%) ServiceNow
2 197 (19.24%) Microsoft
3 170 (16.60%) Remedy
4 134 (13.09%) BMC
5 64 (6.25%) VMware
6 61 (5.96%) HP
7 47 (4.59%) Cisco
8 45 (4.39%) Oracle
9 41 (4.00%) Citrix
10 26 (2.54%) LANDesk
11 25 (2.44%) CheckPoint
12 20 (1.95%) Apple
13 19 (1.86%) Google
14 17 (1.66%) SAP
15 16 (1.56%) IBM
16 14 (1.37%) CA
16 14 (1.37%) NetApp
17 13 (1.27%) Juniper
17 13 (1.27%) Symantec
18 9 (0.88%) Dell
Lancashire
Computer People
Rate: £400.00 - £500.00 per day + Accomodation and expenses covered
Posted: Yesterday
Croydon, Surrey
TLP Consultancy Ltd.
Rate: £350 - £400 per day
Posted: Yesterday
South East London
Oscar
Rate: £300 - £400 per day
Posted: Yesterday
North East
Global Technology Solutions Ltd
Rate: £550 - £575 per day
Posted: Yesterday
City, London
Lorien Resourcing
Posted: Yesterday
Bromley, Kent
Hays Finance Technology
Rate: £400.00 - £500.00 per day
Posted: Yesterday
London
Lawrence Harvey Enterprise
Posted: 2 days ago
Wirral, Merseyside
adviserplus
Rate: From £250 to £350 per day plus benefits
Posted: 2 days ago
Croydon, Surrey
TLP Consultancy Ltd.
Rate: £45000 - £50000 per annum
Posted: 2 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £600 per day
Posted: 2 days ago
Fareham, Hampshire
Elevate Direct
Rate: From £35 to £40 per hour
Posted: 3 days ago
Croydon, Surrey
TLP Consultancy Ltd.
Posted: 3 days ago
West London
Testing Circle Ltd
Rate: £425 - £500 per day + TBC (get in contact)
Posted: 3 days ago
Bradford, West Yorkshire
4it Recruitment Ltd
Rate: Unspecified Market Rates - 3 Months initially
Posted: 3 days ago
Bristol, Avon
Blue Personnel
Rate: From £400 to £450 per day
Posted: 4 days ago
London
Executive Recruitment Services (ERS)
Rate: £250 - £300 per day
Posted: 4 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Rate: £11.50 - £12.50 per hour
Posted: 5 days ago
England
CGI IT UK
Rate: £20000 - £25000 per annum + benefits
Posted: 11 days ago
London
OCC Computer Personnel
Rate: £300 per day + Benefits
Posted: 11 days ago
East of England
Real Staffing
Rate: competitive
Posted: 17 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 17 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 17 days ago
City of London
Lawrence Harvey
Rate: £450 - £500 per annum
Posted: 17 days ago
London
IQ Public Sector
Rate: £700.00 - £730.00 per day
Posted: 18 days ago
City of London
Hays London City Cheapside
Rate: £550.00 - £645.00 per day
Posted: 18 days ago
Berkshire
Interquest - IQ Tech
Rate: £250 - £350 per day
Posted: 24 days ago
Southampton
Hays Specialist Recruitment Ltd
Posted: 25 days ago