The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 277 315 360
Rank change year-on-year
+38 +45
Contract jobs citing ITSM 352 268 229
As % of all contract IT jobs located in England 0.70% 0.55% 0.43%
As % of the Processes & Methodologies category 0.94% 0.75% 0.59%
Number of daily rates quoted 201 164 96
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £350 £369
Average daily rate % change year-on-year
+14.28% -5.08%
90% offered a daily rate of more than £238 £200 £183
10% offered a daily rate of more than £575 £463 £519
UK excluding London average daily rate £400 £350 £325
% change year-on-year
+14.28% +7.69%
Number of hourly rates quoted 15 12 20
Average hourly rate £15.50 £13.97 £17.25
Average hourly rate % change year-on-year
+10.95% -19.01%
90% offered a hourly rate of more than £13.00 £11.00 £11.00
10% offered a hourly rate of more than £28.90 £29.15 £47.30
UK excluding London average hourly rate £15.50 £14.00 £15.75
% change year-on-year
+10.71% -11.11%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37564 35968 38529
As % of all contract IT jobs located in England 74.68% 73.76% 71.56%
Number of daily rates quoted 23690 22532 22798
Average daily rate £413 £405 £400
Average daily rate % change year-on-year
+1.85% +1.25%
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 1063 991 1384
Average hourly rate £22.50 £30.00 £32.50
Average hourly rate % change year-on-year
-25.00% -7.69%
90% offered a hourly rate of more than £12.50 £12.75 £13.50
10% offered a hourly rate of more than £45.00 £50.00 £45.00
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 27 August 2014.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 27 August 2014.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -3 137 £388 +10.71% 40
South East +40 114 £381 +15.53% 20
North West +13 24 £563 +73.07% 2
East of England -24 16 £455 +13.75% 5
West Midlands +9 15 £388 +93.75% 1
South West -31 15 £525 +27.65% 11
Yorkshire +9 10 £375 -1.96% 4
East Midlands +3 9 £225 +80.00%
North East -18 4 £363 -
Midlands - - - -
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 27 August 2014, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 491 (69.94%) ITIL
2 479 (68.23%) Service Management
3 151 (21.51%) Remedy
3 151 (21.51%) Remedy ITSM
4 144 (20.51%) Windows
5 118 (16.81%) Microsoft
6 117 (16.67%) Service Delivery
7 114 (16.24%) BMC
8 103 (14.67%) Finance
9 96 (13.68%) SLA
10 94 (13.39%) ServiceNow
11 88 (12.54%) Security Cleared
12 81 (11.54%) Management Information System
13 78 (11.11%) Project Management
14 73 (10.40%) CMDB
15 70 (9.97%) SC Cleared
16 69 (9.83%) MS Office
17 65 (9.26%) Incident Management
18 61 (8.69%) ITIL Certification
19 60 (8.55%) SQL
20 59 (8.40%) Problem Management
21 58 (8.26%) Windows 7
21 58 (8.26%) PRINCE2
22 57 (8.12%) Active Directory
22 57 (8.12%) Change Management
22 57 (8.12%) Degree
23 55 (7.83%) ITIL V3
23 55 (7.83%) HP
24 53 (7.55%) Oracle
25 47 (6.70%) VMware

ITSM
Top Related IT Skills in England by Category

For the 6 months to 27 August 2014, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 27 (3.85%) MS Exchange
2 20 (2.85%) Blackberry Enterprise Server
3 15 (2.14%) SharePoint
3 15 (2.14%) Exchange Server 2010
3 15 (2.14%) Exchange Server 2013
4 10 (1.42%) CMS
5 6 (0.85%) IBM Notes
5 6 (0.85%) Apache
6 3 (0.43%) WebLogic
7 2 (0.28%) Documentum
7 2 (0.28%) BizTalk Server
7 2 (0.28%) Tomcat
7 2 (0.28%) SharePoint Server
7 2 (0.28%) TIBCO EMS
7 2 (0.28%) GlassFish
7 2 (0.28%) Oracle SOA Suite
7 2 (0.28%) Lync
8 1 (0.14%) OpenStack
8 1 (0.14%) Mule
8 1 (0.14%) FileNet
Applications
1 69 (9.83%) MS Office
2 46 (6.55%) MS Excel
3 21 (2.99%) MS PowerPoint
4 15 (2.14%) MS Project
5 13 (1.85%) MS Visio
6 2 (0.28%) Acrobat
6 2 (0.28%) Photoshop
6 2 (0.28%) InfoPath
6 2 (0.28%) Spreadsheet
Business Applications
1 151 (21.51%) Remedy ITSM
2 14 (1.99%) Remedy AR System
3 11 (1.57%) assyst
4 4 (0.57%) SAP CRM
5 3 (0.43%) Maximo
5 3 (0.43%) SAP Oil and Gas
6 2 (0.28%) Dynamics CRM
6 2 (0.28%) Dynamics AX
6 2 (0.28%) MFGPRO
7 1 (0.14%) Summit
7 1 (0.14%) Cerner Millennium
7 1 (0.14%) Oracle General Ledger
7 1 (0.14%) Magento
7 1 (0.14%) Oracle Receivables
Cloud Services
1 21 (2.99%) SaaS
2 7 (1.00%) Amazon AWS
3 6 (0.85%) Office 365
4 2 (0.28%) Google Apps
4 2 (0.28%) Cloud Computing
5 1 (0.14%) Amazon EC2
5 1 (0.14%) Amazon S3
5 1 (0.14%) Microsoft Azure
5 1 (0.14%) CloudFront
Communications & Networking
1 33 (4.70%) VPN
2 32 (4.56%) LAN
2 32 (4.56%) Firewall
3 24 (3.42%) WAN
4 17 (2.42%) DNS
5 16 (2.28%) TCP/IP
6 15 (2.14%) SAN
7 14 (1.99%) MPLS
8 10 (1.42%) VLAN
8 10 (1.42%) SNMP
8 10 (1.42%) VoIP
8 10 (1.42%) iSCSI
8 10 (1.42%) FCoE
8 10 (1.42%) Fibre Channel
8 10 (1.42%) Multicast
9 8 (1.14%) Cisco ASA
9 8 (1.14%) HTTP
9 8 (1.14%) BIG-IP
9 8 (1.14%) DSL
10 7 (1.00%) Wireless
Database & Business Intelligence
1 28 (3.99%) SQL Server
2 11 (1.57%) Oracle Database
3 10 (1.42%) Relational Database
3 10 (1.42%) Data Warehouse
4 9 (1.28%) MySQL
5 6 (0.85%) Oracle Database 11g
6 5 (0.71%) VLDB
7 3 (0.43%) Oracle Database 10g
7 3 (0.43%) Data Mining
7 3 (0.43%) DB2
8 2 (0.28%) SQL Server Integration Services
9 1 (0.14%) QlikView
9 1 (0.14%) SQL Server Analysis Services
9 1 (0.14%) SQL Server 2008
9 1 (0.14%) Apache Cassandra
9 1 (0.14%) SQL Server 2012
9 1 (0.14%) Amazon RDS
9 1 (0.14%) Oracle Reports
9 1 (0.14%) RDBMS
9 1 (0.14%) SQL Server Reporting Services
Development Applications
1 7 (1.00%) MSI
2 5 (0.71%) Toad
3 4 (0.57%) ClearQuest
3 4 (0.57%) JUnit
3 4 (0.57%) Maven
3 4 (0.57%) Selenium
3 4 (0.57%) Atlassian Bamboo
4 3 (0.43%) Checkstyle
4 3 (0.43%) QuickTest Pro
4 3 (0.43%) FindBugs
4 3 (0.43%) Gradle
5 2 (0.28%) Subversion
5 2 (0.28%) Oracle Forms
5 2 (0.28%) Team Foundation Server
6 1 (0.14%) Hudson
6 1 (0.14%) Redmine
6 1 (0.14%) JIRA
6 1 (0.14%) LabVIEW
6 1 (0.14%) ClearCase
6 1 (0.14%) Eclipse
General
1 103 (14.67%) Finance
2 41 (5.84%) Banking
3 34 (4.84%) Telecoms
4 19 (2.71%) Back Office
5 16 (2.28%) Financial Institution
5 16 (2.28%) Front Office
6 15 (2.14%) Publishing
7 14 (1.99%) Manufacturing
8 13 (1.85%) Marketing
9 12 (1.71%) Retail
10 11 (1.57%) Investment Banking
11 8 (1.14%) Law
11 8 (1.14%) Legal
12 5 (0.71%) Advertising
12 5 (0.71%) Billing
13 4 (0.57%) Local Government
13 4 (0.57%) Electronics
14 2 (0.28%) Pharmaceutical
14 2 (0.28%) Games
14 2 (0.28%) German Language
Job Titles
1 191 (27.21%) Analyst
2 69 (9.83%) Consultant
2 69 (9.83%) Service Analyst
3 53 (7.55%) Service Manager
4 51 (7.26%) Architect
5 46 (6.55%) Support Analyst
6 44 (6.27%) Developer
7 27 (3.85%) Project Manager
8 26 (3.70%) Business Analyst
9 20 (2.85%) Support Engineer
10 19 (2.71%) Administrator
10 19 (2.71%) Service Desk Analyst
10 19 (2.71%) ServiceNow Developer
11 17 (2.42%) ITSM Consultant
12 16 (2.28%) Problem Manager
12 16 (2.28%) Network Engineer
13 15 (2.14%) Desktop Support
13 15 (2.14%) Incident Analyst
13 15 (2.14%) Incident Manager
14 13 (1.85%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 46 (6.55%) Web Services
2 32 (4.56%) XML
3 30 (4.27%) HTML
4 28 (3.99%) CSS
5 18 (2.56%) .NET
6 14 (1.99%) SOAP
7 9 (1.28%) JSON
8 8 (1.14%) Ajax
9 7 (1.00%) Middleware
10 6 (0.85%) HTML5
10 6 (0.85%) ADO.NET
11 4 (0.57%) J2EE
11 4 (0.57%) XSL
11 4 (0.57%) FIX Protocol
11 4 (0.57%) XML Schema
11 4 (0.57%) SAP Basis
12 3 (0.43%) ActiveMQ
12 3 (0.43%) REST
12 3 (0.43%) Apache Camel
12 3 (0.43%) JMS
Miscellaneous
1 81 (11.54%) Management Information System
2 73 (10.40%) CMDB
3 25 (3.56%) Blackberry
4 21 (2.99%) Statistics
5 19 (2.71%) Computer Science
6 15 (2.14%) Hedge funds
7 13 (1.85%) Client/Server
8 10 (1.42%) PMI
8 10 (1.42%) Mainframe
9 7 (1.00%) NHS
9 7 (1.00%) Enterprise Software
9 7 (1.00%) Video Conferencing
10 6 (0.85%) iPhone
10 6 (0.85%) iPad
10 6 (0.85%) Mathematics
11 5 (0.71%) SWIFT
12 4 (0.57%) Enterprise Storage
12 4 (0.57%) Thin Client
12 4 (0.57%) Derivative
12 4 (0.57%) Fat Client
Operating Systems
1 144 (20.51%) Windows
2 58 (8.26%) Windows 7
3 41 (5.84%) UNIX
4 40 (5.70%) Windows Server 2008
5 35 (4.99%) Windows XP
6 31 (4.42%) Linux
7 30 (4.27%) Windows Server 2003
8 11 (1.57%) Solaris
9 5 (0.71%) AIX
9 5 (0.71%) Red Hat Enterprise Linux
10 4 (0.57%) Mac OS X
11 3 (0.43%) Apple iOS
11 3 (0.43%) Windows 8
12 2 (0.28%) zOS
13 1 (0.14%) Windows 2000
13 1 (0.14%) Mac OS X Server
13 1 (0.14%) Android
13 1 (0.14%) CentOS
Processes & Methodologies
1 491 (69.94%) ITIL
2 479 (68.23%) Service Management
3 117 (16.67%) Service Delivery
4 78 (11.11%) Project Management
5 65 (9.26%) Incident Management
6 59 (8.40%) Problem Management
7 58 (8.26%) PRINCE2
8 57 (8.12%) Change Management
9 55 (7.83%) ITIL V3
10 47 (6.70%) Workflow
11 43 (6.13%) Configuration Management
12 40 (5.70%) Stakeholder Management
13 31 (4.42%) Continuous Improvement
14 29 (4.13%) Release Management
14 29 (4.13%) Process Management
15 28 (3.99%) Knowledge Management
16 27 (3.85%) Asset Management
16 27 (3.85%) Migration
16 27 (3.85%) User Acceptance Testing
17 25 (3.56%) Root Cause Analysis
Programming Languages
1 60 (8.55%) SQL
2 42 (5.98%) JavaScript
3 28 (3.99%) Java
4 21 (2.99%) PowerShell
5 20 (2.85%) VBA
6 19 (2.71%) Shell Script
7 15 (2.14%) Perl
8 13 (1.85%) PL/SQL
9 12 (1.71%) VB
10 10 (1.42%) C#
11 9 (1.28%) C
12 7 (1.00%) C++
13 6 (0.85%) Python
14 4 (0.57%) VB.NET
14 4 (0.57%) VBScript
15 3 (0.43%) Delphi
16 2 (0.28%) RPG
16 2 (0.28%) PHP
16 2 (0.28%) ABAP
16 2 (0.28%) Korn
Qualifications
1 88 (12.54%) Security Cleared
2 70 (9.97%) SC Cleared
3 61 (8.69%) ITIL Certification
4 57 (8.12%) Degree
5 44 (6.27%) ITIL Foundation Certificate
6 33 (4.70%) Microsoft Certification
7 22 (3.13%) ISEB
7 22 (3.13%) PRINCE2 Practitioner
8 18 (2.56%) MCP
9 17 (2.42%) PMI Certification
10 16 (2.28%) PMP
11 14 (1.99%) ISEB Practitioner
12 10 (1.42%) MCSE
12 10 (1.42%) CISSP
12 10 (1.42%) Cisco Certification
12 10 (1.42%) DV Cleared
13 9 (1.28%) PRINCE2 Certification
14 8 (1.14%) CISA
14 8 (1.14%) APMP
15 7 (1.00%) ISTQB
Quality Assurance & Compliance
1 96 (13.68%) SLA
2 19 (2.71%) ISO/IEC 27001
3 18 (2.56%) QA
4 9 (1.28%) ISO 9000
5 8 (1.14%) Sarbanes-Oxley
6 6 (0.85%) COBIT
6 6 (0.85%) GPG13
7 5 (0.71%) PCI DSS
8 4 (0.57%) ISO 9001
9 1 (0.14%) GxP
System Software
1 57 (8.12%) Active Directory
2 39 (5.56%) VMware Infrastructure
3 29 (4.13%) XenApp
4 12 (1.71%) vSphere
5 11 (1.57%) vCloud
6 10 (1.42%) NFS
6 10 (1.42%) Microsoft App-V
7 8 (1.14%) NLBS
8 6 (0.85%) Hyper-V
9 4 (0.57%) Xen
9 4 (0.57%) Citrix Presentation Server
9 4 (0.57%) XenDesktop
10 3 (0.43%) ProxySG
10 3 (0.43%) Oracle RMAN
11 2 (0.28%) Microsoft Virtual Server
11 2 (0.28%) VMware ESXi
12 1 (0.14%) EMC RecoverPoint
12 1 (0.14%) Nmap
12 1 (0.14%) ISA Server
Systems Management
1 28 (3.99%) SCCM
2 25 (3.56%) SCOM
3 10 (1.42%) EMC NetWorker
3 10 (1.42%) SCOrch
4 8 (1.14%) HP UCMDB
5 7 (1.00%) WSUS
5 7 (1.00%) HP Quality Center
6 5 (0.71%) Norton AntiVirus
6 5 (0.71%) Systems Management Server (SMS)
7 4 (0.57%) Oracle Enterprise Manager
7 4 (0.57%) Tivoli
8 3 (0.43%) Data Guard
8 3 (0.43%) Cisco Prime
9 2 (0.28%) Puppet
9 2 (0.28%) FortiGate
9 2 (0.28%) Symantec Enterprise Vault
9 2 (0.28%) Opscode Chef
9 2 (0.28%) ServiceCenter
9 2 (0.28%) Nagios
9 2 (0.28%) ZENworks
Vendors
1 151 (21.51%) Remedy
2 118 (16.81%) Microsoft
3 114 (16.24%) BMC
4 94 (13.39%) ServiceNow
5 55 (7.83%) HP
6 53 (7.55%) Oracle
7 47 (6.70%) VMware
8 45 (6.41%) Cisco
9 40 (5.70%) Citrix
10 23 (3.28%) SAP
11 21 (2.99%) CheckPoint
12 19 (2.71%) IBM
13 18 (2.56%) NetApp
14 16 (2.28%) EMC
14 16 (2.28%) F5
15 12 (1.71%) Symantec
16 10 (1.42%) Websense
16 10 (1.42%) CA
17 8 (1.14%) Apple
18 7 (1.00%) Sybase
London
TEKsystems
Rate: £300 - £350 per day
Posted: 19 hours ago
Newbury, Berkshire
Resource Management
Rate: Benefits
Posted: 3 days ago
City, London
Global Technology Solutions Ltd
Rate: £250 - £400 per day
Posted: 4 days ago
City, London
Global Technology Solutions Ltd
Rate: £250 - £400 per day
Posted: 4 days ago
Plymouth, Devon
Swan It Recruitment Ltd
Rate: £600 per day
Posted: 5 days ago
London
Harris Global
Rate: Unspecified £ Market Rate
Posted: 5 days ago
London
Sanderson
Posted: 5 days ago
South East London
DP Connect
Rate: £180 - £300 per day
Posted: 5 days ago
London
Harris Global
Posted: 5 days ago
Sheffield, South Yorkshire
Xpertise Recruitment Ltd
Rate: Up to £40,000 per annum
Posted: 6 days ago
Surrey
Venturi
Rate: £300 - £375 per day
Posted: 6 days ago
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 6 days ago
London
Lorien Resourcing
Rate: £350 - £450 per day
Posted: 6 days ago
City of London
Deerfoot IT
Rate: £400 - £450 per day
Posted: 11 days ago
City of London
Mint Recruitment Solutions
Rate: £340 - £380 per day
Posted: 13 days ago
London
Venn Group - UK
Rate: 400-550 Per Day
Posted: 14 days ago
Warrington
Templeton and Partners - SAP & UK Account
Rate: £600 - 670 per day
Posted: 14 days ago
Cambridge
Greythorn
Rate: £440 - £470 per day
Posted: 14 days ago
London
Royal College of General Practitioners
Rate: Up to £74,954 pro rata (17.5 hours a week)
Posted: 19 days ago