The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 24 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 235 237 270
Rank change year-on-year
+2 +33
Contract jobs citing ITSM 487 467 363
As % of all contract IT jobs located in England 0.99% 0.95% 0.74%
As % of the Processes & Methodologies category 1.21% 1.20% 0.95%
Number of daily rates quoted 314 297 220
Median daily rate £425 £398 £385
Median daily rate % change year-on-year
+6.91% +3.24%
90% offered a daily rate of more than £190 £166 £245
10% offered a daily rate of more than £550 £543 £500
UK excluding London median daily rate £375 £350 £375
% change year-on-year
+7.14% -6.66%
Number of hourly rates quoted 8 19 19
Median hourly rate £18.69 £13.46 £15.50
Median hourly rate % change year-on-year
+38.83% -13.16%
90% offered a hourly rate of more than £14.70 £10.50 £10.45
10% offered a hourly rate of more than £59.65 £25.30 £24.55
UK excluding London median hourly rate £17.38 £12.50 £19.00
% change year-on-year
+39.00% -34.21%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
40315 38993 38117
As % of all contract IT jobs located in England 82.10% 79.28% 78.10%
Number of daily rates quoted 26990 25067 24411
Median daily rate £450 £415 £400
Median daily rate % change year-on-year
+8.43% +3.75%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £575 £568
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 894 1117 1167
Median hourly rate £27.50 £29.00 £29.25
Median hourly rate % change year-on-year
-5.17% -0.85%
90% offered a hourly rate of more than £12.50 £12.00 £12.50
10% offered a hourly rate of more than £47.39 £47.83 £47.50
UK excluding London median hourly rate £35.00 £31.00 £30.00
% change year-on-year
+12.90% +3.33%

ITSM
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 24 May 2016.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 24 May 2016.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +11 244 £469 +4.16% 28
South East -21 91 £393 +3.28% 17
North West +12 39 £325 -31.57% 10
Yorkshire -3 26 £388 +15.67% 7
North East -36 26 £360 +200.00% 1
East of England -4 20 £325 -30.48% 6
East Midlands +20 15 £170 -45.77% 6
West Midlands -11 15 £350 +115.38% 3
South West -1 14 £483 +26.14% 2
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 24 May 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ITSM.

1 692 (68.45%) ITIL
2 617 (61.03%) Service Management
3 261 (25.82%) ServiceNow
4 237 (23.44%) Finance
5 199 (19.68%) Windows
6 187 (18.50%) Microsoft
7 166 (16.42%) Security Cleared
8 165 (16.32%) Remedy ITSM
8 165 (16.32%) Remedy
9 142 (14.05%) Service Delivery
10 137 (13.55%) Change Management
11 134 (13.25%) Active Directory
12 132 (13.06%) ITIL V3
13 130 (12.86%) Analytical Skills
14 129 (12.76%) Project Management
15 124 (12.27%) BMC
16 122 (12.07%) SC Cleared
17 111 (10.98%) ITIL Certification
18 105 (10.39%) MS Office
19 102 (10.09%) MS Excel
20 100 (9.89%) Configuration Management
20 100 (9.89%) Management Information System
21 96 (9.50%) Problem Management
22 93 (9.20%) Agile Software Development
23 91 (9.00%) Incident Management
24 88 (8.70%) CMDB
25 87 (8.61%) Stakeholder Management
25 87 (8.61%) Degree
26 83 (8.21%) VMware
26 83 (8.21%) HP

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (3.96%) CMS
2 29 (2.87%) SharePoint
3 28 (2.77%) MS Exchange
4 20 (1.98%) Blackberry Enterprise Server
5 16 (1.58%) Skype for Business
6 12 (1.19%) Apache
6 12 (1.19%) JBoss
7 9 (0.89%) WebSphere
8 8 (0.79%) Exchange Server 2010
9 7 (0.69%) Exchange Server 2013
9 7 (0.69%) Tomcat
9 7 (0.69%) WebLogic
9 7 (0.69%) WebSphere Application Server
10 6 (0.59%) IIS
11 5 (0.49%) Node.js
11 5 (0.49%) SharePoint 2010
12 4 (0.40%) Exchange Server 2003
12 4 (0.40%) Exchange Server 2007
13 3 (0.30%) BizTalk Server
14 2 (0.20%) Oracle HTTP Server
Applications
1 105 (10.39%) MS Office
2 102 (10.09%) MS Excel
3 20 (1.98%) MS PowerPoint
4 18 (1.78%) MS Visio
5 5 (0.49%) MS Project
6 4 (0.40%) Acrobat
7 2 (0.20%) S-PLUS
7 2 (0.20%) Spreadsheet
8 1 (0.099%) Adobe Creative Suite
8 1 (0.099%) Mingle
8 1 (0.099%) Photoshop
Business Applications
1 165 (16.32%) Remedy ITSM
2 6 (0.59%) Remedy AR System
2 6 (0.59%) SAP Oil and Gas
3 3 (0.30%) assyst
4 2 (0.20%) Dynamics CRM
4 2 (0.20%) Dynamics GP
4 2 (0.20%) Misys Opics
5 1 (0.099%) Infor LN
5 1 (0.099%) Oracle Applications
5 1 (0.099%) Oracle ERP
5 1 (0.099%) Oracle Procure-to-Pay
5 1 (0.099%) SAP ERP
Cloud Services
1 17 (1.68%) Office 365
2 10 (0.99%) SaaS
3 9 (0.89%) Microsoft Azure
4 7 (0.69%) Cloud Computing
5 4 (0.40%) Google Apps
6 3 (0.30%) Amazon AWS
6 3 (0.30%) IaaS
7 2 (0.20%) PaaS
8 1 (0.099%) Azure Active Directory
8 1 (0.099%) HP Helion
Communications & Networking
1 50 (4.95%) DNS
2 44 (4.35%) Firewall
2 44 (4.35%) TCP/IP
3 42 (4.15%) LAN
4 41 (4.06%) VPN
5 40 (3.96%) WAN
6 36 (3.56%) SSL
7 30 (2.97%) Internet
8 26 (2.57%) DHCP
9 21 (2.08%) VoIP
10 19 (1.88%) LDAP
11 16 (1.58%) Wi-Fi
12 14 (1.38%) Remote Desktop
13 11 (1.09%) MPLS
13 11 (1.09%) SAN
14 10 (0.99%) BGP
14 10 (0.99%) EIGRP
14 10 (0.99%) HTTP
14 10 (0.99%) iSCSI
15 9 (0.89%) Network Security
Database & Business Intelligence
1 28 (2.77%) SQL Server
2 22 (2.18%) Oracle Database
3 14 (1.38%) BusinessObjects
3 14 (1.38%) Relational Database
4 11 (1.09%) Data Mining
4 11 (1.09%) PostgreSQL
5 9 (0.89%) Crystal Reports
5 9 (0.89%) MySQL
6 7 (0.69%) Oracle BI EE
7 6 (0.59%) Data Warehouse
7 6 (0.59%) Oracle Database 11g
8 5 (0.49%) DB2
8 5 (0.49%) Oracle Database 10g
8 5 (0.49%) Pentaho
8 5 (0.49%) RDBMS
9 4 (0.40%) Big Data
9 4 (0.40%) Oracle OWB
10 3 (0.30%) Oracle Reports
10 3 (0.30%) SAP Data Services
10 3 (0.30%) SQL Server 2012
Development Applications
1 11 (1.09%) JIRA
1 11 (1.09%) Maven
2 10 (0.99%) Artifactory
3 7 (0.69%) Atlassian Bamboo
3 7 (0.69%) Gradle
3 7 (0.69%) Jenkins
3 7 (0.69%) Toad
3 7 (0.69%) TortoiseSVN
4 6 (0.59%) Eclipse
5 5 (0.49%) InstallShield
5 5 (0.49%) MSI
5 5 (0.49%) Talend Open Studio
5 5 (0.49%) WinDbg
6 4 (0.40%) JUnit
6 4 (0.40%) Team Foundation Server
7 3 (0.30%) Ant
7 3 (0.30%) ClearQuest
7 3 (0.30%) Git (software)
7 3 (0.30%) PVCS
8 2 (0.20%) Mercurial
General
1 237 (23.44%) Finance
2 80 (7.91%) Telecoms
3 74 (7.32%) Banking
4 45 (4.45%) Financial Institution
5 30 (2.97%) Legal
5 30 (2.97%) Pharmaceutical
6 21 (2.08%) Manufacturing
7 20 (1.98%) Retail
8 18 (1.78%) Investment Banking
9 12 (1.19%) Marketing
10 8 (0.79%) Back Office
11 7 (0.69%) Electronics
11 7 (0.69%) Local Government
12 5 (0.49%) Advertising
12 5 (0.49%) Games
12 5 (0.49%) Law
13 4 (0.40%) Billing
13 4 (0.40%) French Language
14 3 (0.30%) German Language
14 3 (0.30%) Publishing
Job Titles
1 250 (24.73%) Analyst
2 112 (11.08%) Developer
3 102 (10.09%) Architect
4 95 (9.40%) Business Analyst
5 88 (8.70%) Consultant
6 87 (8.61%) Service Manager
7 77 (7.62%) Service Analyst
8 73 (7.22%) ServiceNow Developer
9 60 (5.93%) ITIL Manager
10 40 (3.96%) IT Manager
11 39 (3.86%) Administrator
12 38 (3.76%) Project Manager
12 38 (3.76%) Service Desk Analyst
13 35 (3.46%) ITSM Analyst
14 27 (2.67%) IT Services Manager
14 27 (2.67%) IT Support
14 27 (2.67%) Management Consultant
14 27 (2.67%) Support Analyst
15 26 (2.57%) Desktop Support
15 26 (2.57%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 78 (7.72%) Web Services
2 75 (7.42%) XML
3 69 (6.82%) HTML
4 60 (5.93%) CSS
5 17 (1.68%) Ajax
5 17 (1.68%) Middleware
6 15 (1.48%) HTML5
7 13 (1.29%) J2EE
8 12 (1.19%) SOAP
9 11 (1.09%) jQuery
10 6 (0.59%) COM
11 5 (0.49%) .NET
11 5 (0.49%) AngularJS
11 5 (0.49%) Spring
12 4 (0.40%) ASP.NET
12 4 (0.40%) Hibernate
12 4 (0.40%) JSP
12 4 (0.40%) Servlets
13 3 (0.30%) EJB
13 3 (0.30%) ODBC
Miscellaneous
1 130 (12.86%) Analytical Skills
2 100 (9.89%) Management Information System
3 88 (8.70%) CMDB
4 47 (4.65%) Data Centre
5 39 (3.86%) Computer Science
6 29 (2.87%) Blackberry
7 23 (2.27%) User Experience
8 16 (1.58%) Hedge funds
9 15 (1.48%) Data Structures
10 12 (1.19%) iPhone
10 12 (1.19%) Life Science
11 10 (0.99%) Clustering
11 10 (0.99%) iPad
11 10 (0.99%) Video Conferencing
12 9 (0.89%) Mainframe
13 8 (0.79%) RSA SecurID
14 7 (0.69%) PKI
14 7 (0.69%) Smartphone
15 6 (0.59%) Frameworx
15 6 (0.59%) Visualisation
Operating Systems
1 199 (19.68%) Windows
2 82 (8.11%) Windows 7
3 76 (7.52%) Windows Server
4 66 (6.53%) Unix
5 65 (6.43%) Linux
6 53 (5.24%) Windows Server 2008
7 35 (3.46%) Windows Server 2003
8 30 (2.97%) Windows XP
9 23 (2.27%) Windows Server 2012
10 18 (1.78%) AIX
11 16 (1.58%) Windows 8
12 13 (1.29%) Solaris
13 11 (1.09%) CentOS
13 11 (1.09%) Ubuntu
14 10 (0.99%) Apple iOS
15 9 (0.89%) Windows Vista
16 8 (0.79%) Oracle Linux
17 7 (0.69%) Android
17 7 (0.69%) SUSE
18 6 (0.59%) Mac OS X
Processes & Methodologies
1 692 (68.45%) ITIL
2 617 (61.03%) Service Management
3 142 (14.05%) Service Delivery
4 137 (13.55%) Change Management
5 132 (13.06%) ITIL V3
6 129 (12.76%) Project Management
7 100 (9.89%) Configuration Management
8 96 (9.50%) Problem Management
9 93 (9.20%) Agile Software Development
10 91 (9.00%) Incident Management
11 87 (8.61%) Stakeholder Management
12 47 (4.65%) Migration
13 46 (4.55%) Business Analysis
14 44 (4.35%) Programme Management
14 44 (4.35%) User Acceptance Testing
15 38 (3.76%) Six Sigma
16 36 (3.56%) Continuous Improvement
17 35 (3.46%) Service Design
18 34 (3.36%) PRINCE2
18 34 (3.36%) Release Management
Programming Languages
1 82 (8.11%) JavaScript
2 68 (6.73%) SQL
3 50 (4.95%) PowerShell
4 40 (3.96%) Java
5 30 (2.97%) Perl
6 22 (2.18%) C
7 14 (1.38%) PL/SQL
8 9 (0.89%) Bash Shell
8 9 (0.89%) VBScript
9 8 (0.79%) Shell Script
10 7 (0.69%) Korn
11 5 (0.49%) Python
11 5 (0.49%) Ruby
12 4 (0.40%) C#
12 4 (0.40%) C++
12 4 (0.40%) VB
13 3 (0.30%) PHP
13 3 (0.30%) T-SQL
13 3 (0.30%) WebLogic Scripting Tool
14 2 (0.20%) VBA
Qualifications
1 166 (16.42%) Security Cleared
2 122 (12.07%) SC Cleared
3 111 (10.98%) ITIL Certification
4 87 (8.61%) Degree
5 30 (2.97%) ITIL Foundation Certificate
6 25 (2.47%) Microsoft Certification
7 23 (2.27%) Cisco Certification
8 21 (2.08%) MCSE
8 21 (2.08%) PRINCE2 Certification
9 19 (1.88%) CCNA
10 17 (1.68%) DV Cleared
11 16 (1.58%) MCP
11 16 (1.58%) PMI Certification
12 12 (1.19%) CCNP
13 10 (0.99%) PMP
14 9 (0.89%) ISEB
15 6 (0.59%) CISSP
16 5 (0.49%) BPSS Clearance
16 5 (0.49%) MCDBA
17 4 (0.40%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 77 (7.62%) SLA
2 14 (1.38%) COBIT
3 12 (1.19%) QA
4 10 (0.99%) Data Quality
5 6 (0.59%) Disclosure Scotland
5 6 (0.59%) ISO 9001
6 5 (0.49%) PCI DSS
7 2 (0.20%) Government Security Classifications
7 2 (0.20%) HMG Security Policy Framework
7 2 (0.20%) ISO/IEC 27001
7 2 (0.20%) MiFID
8 1 (0.099%) PMBOK
System Software
1 134 (13.25%) Active Directory
2 78 (7.72%) VMware Infrastructure
3 23 (2.27%) vSphere
4 21 (2.08%) Hyper-V
5 17 (1.68%) XenApp
6 14 (1.38%) Microsoft App-V
6 14 (1.38%) XenDesktop
7 13 (1.29%) NFS
8 11 (1.09%) BitLocker
9 10 (0.99%) vCloud
10 8 (0.79%) VMware ESXi
11 7 (0.69%) VMware Workstation
12 4 (0.40%) UAG
13 3 (0.30%) Terminal Services
14 2 (0.20%) Snort
14 2 (0.20%) Squid
14 2 (0.20%) VMware ESX
15 1 (0.099%) Veritas Cluster Server
15 1 (0.099%) Xen
Systems Management
1 35 (3.46%) SCOM
2 33 (3.26%) SCCM
3 18 (1.78%) OVSD
4 8 (0.79%) Ansible
4 8 (0.79%) Puppet
4 8 (0.79%) Tivoli
5 6 (0.59%) OpenView
5 6 (0.59%) vRealize
5 6 (0.59%) WSUS
6 5 (0.49%) DameWare
6 5 (0.49%) NetBackup
6 5 (0.49%) Norton AntiVirus
6 5 (0.49%) Perfmon
6 5 (0.49%) Symantec Enterprise Vault
7 4 (0.40%) Casper Suite
7 4 (0.40%) EMC VPLEX
7 4 (0.40%) HP Data Protector
7 4 (0.40%) Nagios
7 4 (0.40%) ServiceCenter
7 4 (0.40%) Tivoli Storage Manager
Vendors
1 261 (25.82%) ServiceNow
2 187 (18.50%) Microsoft
3 165 (16.32%) Remedy
4 124 (12.27%) BMC
5 83 (8.21%) HP
5 83 (8.21%) VMware
6 48 (4.75%) Cisco
6 48 (4.75%) Oracle
7 34 (3.36%) Citrix
8 30 (2.97%) LANDesk
9 26 (2.57%) SAP
10 24 (2.37%) IBM
11 22 (2.18%) CheckPoint
12 20 (1.98%) Juniper
13 16 (1.58%) NetApp
14 15 (1.48%) Symantec
15 13 (1.29%) Apple
15 13 (1.29%) CA
15 13 (1.29%) Red Hat
16 11 (1.09%) Dell
City, London
Thebes IT
Rate: £550 - £600 per day
Posted: 8 hours ago
Bromley, Kent
Hays Finance Technology
Rate: £450 - £600 per day
Posted: 8 hours ago
Warrington, Cheshire
Rullion IT Plus
Posted: Yesterday
Manchester, Lancashire
Lorien Resourcing
Rate: £300.0 - £350.00 per day
Posted: Yesterday
Bradford, West Yorkshire
Morrisons
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £27 - £29 per hour
Posted: 4 days ago
City, London
AAP3
Rate: £300 - £311 per day
Posted: 5 days ago
Lancashire
Verticality Ltd
Rate: £350 - £400 per day
Posted: 5 days ago
London
Executive Recruitment Services (ERS)
Rate: £300 - £310 per day
Posted: 5 days ago
Slough, Berkshire
Spencer Rose
Rate: From £425 to £450 per annum
Posted: 5 days ago
Slough, Berkshire
Networking People
Rate: £400 - £445 per day
Posted: 5 days ago
London
Colston Consulting
Rate: £500 - £550 per day
Posted: 5 days ago
East London
Colston Consulting
Rate: £525 - £550 per day
Posted: 5 days ago
Ipswich, Suffolk
Harvey Nash plc
Rate: £120 - £145 per annum
Posted: 5 days ago
Staffordshire
Experis Ltd
Rate: £380 - £425 per day
Posted: 6 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 7 days ago
Slough
Interquest - IQ Tech
Rate: £350 - £400 per day
Posted: 7 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 7 days ago
Berkshire
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 7 days ago
City of London
Interquest - IQ Tech
Rate: £450 - £500 per day
Posted: 13 days ago
Milton Keynes
Computacenter
Rate: Competitive
Posted: 20 days ago