The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 220 268 327
Rank change year-on-year
+48 +59
Contract jobs citing ITSM 532 367 251
As % of all contract IT jobs located in England 1.00% 0.73% 0.53%
As % of the Processes & Methodologies category 1.28% 0.95% 0.70%
Number of daily rates quoted 299 212 150
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £350
Average daily rate % change year-on-year
- +14.28%
90% offered a daily rate of more than £190 £222 £200
10% offered a daily rate of more than £550 £575 £465
UK excluding London average daily rate £375 £424 £350
% change year-on-year
-11.50% +21.07%
Number of hourly rates quoted 32 14 10
Average hourly rate £21.00 £16.50 £13.97
Average hourly rate % change year-on-year
+27.27% +18.11%
90% offered a hourly rate of more than £13.06 £13.00 £10.65
10% offered a hourly rate of more than £37.09 £29.55 £31.50
UK excluding London average hourly rate £21.75 £18.25 £14.00
% change year-on-year
+19.17% +30.35%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41529 38605 35912
As % of all contract IT jobs located in England 78.30% 76.37% 75.38%
Number of daily rates quoted 27590 24397 22520
Average daily rate £425 £413 £410
Average daily rate % change year-on-year
+3.03% +0.60%
90% offered a daily rate of more than £295 £275 £275
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 1128 1085 1024
Average hourly rate £31.00 £24.56 £30.00
Average hourly rate % change year-on-year
+26.22% -18.13%
90% offered a hourly rate of more than £13.00 £12.50 £12.66
10% offered a hourly rate of more than £50.00 £47.50 £50.00
UK excluding London average hourly rate £32.50 £26.98 £30.50
% change year-on-year
+20.48% -11.55%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 4 September 2015.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 4 September 2015.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +74 256 £406 +1.56% 46
South East -20 110 £375 - 22
East of England +27 36 £394 -13.46% 10
Yorkshire -5 34 £275 -26.66% 2
North West -34 30 £400 -27.27% 5
West Midlands +21 28 £400 +23.07% 3
South West -4 17 £420 -21.86% 17
East Midlands -1 15 £300 +100.00% 1
North East -28 5 £130 -64.13% 1
Midlands - 3 £475 -
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 4 September 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 707 (69.04%) ITIL
2 702 (68.55%) Service Management
3 216 (21.09%) Microsoft
3 216 (21.09%) Finance
4 204 (19.92%) ServiceNow
5 189 (18.46%) Windows
6 169 (16.50%) MS Office
6 169 (16.50%) Remedy
6 169 (16.50%) Remedy ITSM
7 151 (14.75%) BMC
8 150 (14.65%) Project Management
9 142 (13.87%) CMDB
10 135 (13.18%) Change Management
11 133 (12.99%) MS Excel
12 128 (12.50%) HP
13 126 (12.30%) Service Delivery
14 125 (12.21%) Security Cleared
15 117 (11.43%) Problem Management
16 111 (10.84%) Active Directory
17 106 (10.35%) Incident Management
17 106 (10.35%) Degree
17 106 (10.35%) Analytical Skills
18 104 (10.16%) SQL
19 95 (9.28%) XML
20 94 (9.18%) SLA
21 88 (8.59%) HTML
22 87 (8.50%) PRINCE2
23 82 (8.01%) Web Services
23 82 (8.01%) ITIL Certification
24 81 (7.91%) Configuration Management

ITSM
Top Related IT Skills in England by Category

For the 6 months to 4 September 2015, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 75 (7.32%) SharePoint
2 46 (4.49%) MS Exchange
3 41 (4.00%) CMS
4 29 (2.83%) Blackberry Enterprise Server
5 15 (1.46%) Node.js
6 13 (1.27%) JBoss
7 12 (1.17%) Lync
8 11 (1.07%) IIS
9 9 (0.88%) OpenStack
9 9 (0.88%) SharePoint 2013
10 8 (0.78%) SharePoint 2010
11 6 (0.59%) Tomcat
12 4 (0.39%) BizTalk Server
13 3 (0.29%) IBM Notes
13 3 (0.29%) Apache
13 3 (0.29%) Oracle Application Server
14 2 (0.20%) Exchange Server 2003
14 2 (0.20%) LiveLink
14 2 (0.20%) Exchange Server 2007
14 2 (0.20%) WebLogic
Applications
1 169 (16.50%) MS Office
2 133 (12.99%) MS Excel
3 32 (3.13%) MS Visio
4 28 (2.73%) MS PowerPoint
5 12 (1.17%) MS Project
6 8 (0.78%) Spreadsheet
7 2 (0.20%) InfoPath
7 2 (0.20%) Acrobat
Business Applications
1 169 (16.50%) Remedy ITSM
2 15 (1.46%) Dynamics CRM
3 11 (1.07%) assyst
4 10 (0.98%) Remedy AR System
5 4 (0.39%) SAP ERP
6 3 (0.29%) SAP CCM
7 2 (0.20%) Misys Midas
7 2 (0.20%) Agresso
7 2 (0.20%) Teamcenter
7 2 (0.20%) RMDS
8 1 (0.098%) SAP Oil and Gas
8 1 (0.098%) MFGPRO
8 1 (0.098%) Maximo
Cloud Services
1 18 (1.76%) Office 365
2 15 (1.46%) SaaS
3 14 (1.37%) Google Apps
4 13 (1.27%) Amazon AWS
5 8 (0.78%) Microsoft Azure
6 6 (0.59%) PaaS
7 5 (0.49%) Cloud Computing
8 2 (0.20%) IaaS
8 2 (0.20%) Google Drive
9 1 (0.098%) SoftLayer
Communications & Networking
1 45 (4.39%) LAN
2 44 (4.30%) WAN
3 38 (3.71%) Firewall
4 28 (2.73%) TCP/IP
5 27 (2.64%) DNS
5 27 (2.64%) BIG-IP
6 26 (2.54%) MPLS
7 25 (2.44%) SAN
8 22 (2.15%) Internet
8 22 (2.15%) VPN
9 21 (2.05%) DHCP
10 20 (1.95%) DSL
11 16 (1.56%) SSL
12 13 (1.27%) Wireless
13 12 (1.17%) LDAP
13 12 (1.17%) Network Security
14 10 (0.98%) NAS
15 9 (0.88%) Wi-Fi
16 8 (0.78%) VoIP
17 6 (0.59%) iSCSI
Database & Business Intelligence
1 43 (4.20%) SQL Server
2 17 (1.66%) Relational Database
3 14 (1.37%) Crystal Reports
4 10 (0.98%) MySQL
4 10 (0.98%) Pentaho
5 8 (0.78%) Oracle Reports
6 7 (0.68%) SQL Server Reporting Services
6 7 (0.68%) Oracle Database
7 6 (0.59%) MongoDB
7 6 (0.59%) Big Data
7 6 (0.59%) Data Warehouse
8 5 (0.49%) Data Mining
8 5 (0.49%) SQL Server Integration Services
8 5 (0.49%) BusinessObjects
9 4 (0.39%) DB2
9 4 (0.39%) Oracle BI EE
10 3 (0.29%) SQL Server 2008
10 3 (0.29%) BusinessObjects Web Intelligence
10 3 (0.29%) MS Access
10 3 (0.29%) SAP BW
Development Applications
1 13 (1.27%) Maven
1 13 (1.27%) JIRA
2 12 (1.17%) Atlassian Bamboo
2 12 (1.17%) Gradle
3 10 (0.98%) Selenium
3 10 (0.98%) JUnit
4 9 (0.88%) Checkstyle
4 9 (0.88%) FindBugs
5 8 (0.78%) Team Foundation Server
5 8 (0.78%) Artifactory
6 5 (0.49%) Jenkins
6 5 (0.49%) Git (software)
6 5 (0.49%) Gerrit
6 5 (0.49%) ClearCase
7 4 (0.39%) SoapUI
8 3 (0.29%) TortoiseSVN
8 3 (0.29%) PVCS
8 3 (0.29%) Oracle Forms
8 3 (0.29%) MSI
9 2 (0.20%) SilkPerformer
General
1 216 (21.09%) Finance
2 60 (5.86%) Banking
3 46 (4.49%) Telecoms
4 24 (2.34%) Legal
5 13 (1.27%) Investment Banking
6 10 (0.98%) Retail
6 10 (0.98%) Publishing
7 7 (0.68%) Manufacturing
7 7 (0.68%) Financial Institution
8 6 (0.59%) Back Office
8 6 (0.59%) Automotive
8 6 (0.59%) Marketing
9 5 (0.49%) Local Government
9 5 (0.49%) Law
10 4 (0.39%) Front Office
10 4 (0.39%) French Language
11 3 (0.29%) Pharmaceutical
11 3 (0.29%) Advertising
11 3 (0.29%) Billing
12 2 (0.20%) Military
Job Titles
1 272 (26.56%) Analyst
2 109 (10.64%) Service Manager
3 103 (10.06%) Service Analyst
4 99 (9.67%) Developer
5 83 (8.11%) Consultant
6 77 (7.52%) Project Manager
7 60 (5.86%) ServiceNow Developer
8 59 (5.76%) Architect
9 57 (5.57%) Service Desk Analyst
10 46 (4.49%) Business Analyst
11 45 (4.39%) Support Analyst
12 40 (3.91%) Incident Manager
13 38 (3.71%) IT Services Manager
14 34 (3.32%) Delivery Manager
15 24 (2.34%) Services Delivery Manager
16 22 (2.15%) 1st Line Support
17 21 (2.05%) Administrator
17 21 (2.05%) ServiceNow Consultant
18 20 (1.95%) ITSM Consultant
19 19 (1.86%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 95 (9.28%) XML
2 88 (8.59%) HTML
3 82 (8.01%) Web Services
4 46 (4.49%) CSS
5 28 (2.73%) Middleware
6 21 (2.05%) SOAP
7 18 (1.76%) jQuery
8 16 (1.56%) Twitter Bootstrap
9 14 (1.37%) HTML5
10 12 (1.17%) Ajax
10 12 (1.17%) .NET
11 11 (1.07%) REST
12 10 (0.98%) JSON
13 9 (0.88%) ActiveMQ
13 9 (0.88%) XSD
13 9 (0.88%) JMS
13 9 (0.88%) WSDL
13 9 (0.88%) Apache Camel
14 7 (0.68%) J2EE
14 7 (0.68%) COM
Miscellaneous
1 142 (13.87%) CMDB
2 106 (10.35%) Analytical Skills
3 56 (5.47%) Management Information System
4 44 (4.30%) Data Centre
5 36 (3.52%) Blackberry
6 32 (3.13%) Computer Science
7 15 (1.46%) Fat Client
7 15 (1.46%) Thin Client
8 14 (1.37%) PMI
9 13 (1.27%) User Experience
10 10 (0.98%) NHS
10 10 (0.98%) Economics
11 8 (0.78%) Clustering
12 7 (0.68%) iPad
13 6 (0.59%) SecurID
13 6 (0.59%) FMCG
13 6 (0.59%) Derivative
13 6 (0.59%) Statistics
14 5 (0.49%) iPhone
14 5 (0.49%) CESG
Operating Systems
1 189 (18.46%) Windows
2 74 (7.23%) Linux
3 67 (6.54%) Windows 7
4 57 (5.57%) Windows Server 2003
5 53 (5.18%) Windows Server 2008
6 36 (3.52%) UNIX
7 25 (2.44%) Windows XP
8 18 (1.76%) Android
9 14 (1.37%) Apple iOS
10 12 (1.17%) Solaris
11 11 (1.07%) CentOS
11 11 (1.07%) Red Hat Enterprise Linux
11 11 (1.07%) Windows 8
12 10 (0.98%) Windows Server 2012
13 9 (0.88%) Mac OS
13 9 (0.88%) Ubuntu
14 6 (0.59%) SUSE
14 6 (0.59%) AIX
14 6 (0.59%) Oracle Linux
14 6 (0.59%) SUSE Linux Enterprise Server
Processes & Methodologies
1 707 (69.04%) ITIL
2 702 (68.55%) Service Management
3 150 (14.65%) Project Management
4 135 (13.18%) Change Management
5 126 (12.30%) Service Delivery
6 117 (11.43%) Problem Management
7 106 (10.35%) Incident Management
8 87 (8.50%) PRINCE2
9 81 (7.91%) Configuration Management
10 80 (7.81%) Stakeholder Management
11 77 (7.52%) Agile Software Development
12 76 (7.42%) ITIL V3
13 61 (5.96%) Workflow
14 49 (4.79%) Release Management
15 43 (4.20%) Continuous Improvement
16 41 (4.00%) Knowledge Management
17 38 (3.71%) Disaster Recovery
18 37 (3.61%) Change Control
19 32 (3.13%) User Acceptance Testing
19 32 (3.13%) Business Continuity
Programming Languages
1 104 (10.16%) SQL
2 76 (7.42%) Java
3 63 (6.15%) JavaScript
4 40 (3.91%) PowerShell
5 29 (2.83%) Perl
6 16 (1.56%) C
7 13 (1.27%) VBScript
8 11 (1.07%) VBA
8 11 (1.07%) Ruby
9 10 (0.98%) C#
10 9 (0.88%) Python
11 8 (0.78%) VB
12 6 (0.59%) Shell Script
12 6 (0.59%) C++
13 5 (0.49%) PHP
13 5 (0.49%) T-SQL
13 5 (0.49%) Groovy
14 4 (0.39%) PL/SQL
14 4 (0.39%) COBOL
15 3 (0.29%) Bash Shell
Qualifications
1 125 (12.21%) Security Cleared
2 106 (10.35%) Degree
3 82 (8.01%) ITIL Certification
4 76 (7.42%) SC Cleared
5 51 (4.98%) ITIL Foundation Certificate
6 37 (3.61%) DV Cleared
7 30 (2.93%) PMI Certification
8 23 (2.25%) PMP
9 22 (2.15%) Microsoft Certification
10 15 (1.46%) PRINCE2 Certification
10 15 (1.46%) MCSE
10 15 (1.46%) PRINCE2 Practitioner
11 12 (1.17%) CISSP
11 12 (1.17%) Cisco Certification
12 9 (0.88%) MCP
12 9 (0.88%) CISA
12 9 (0.88%) CISM
13 6 (0.59%) MCITP
13 6 (0.59%) CCNA
14 5 (0.49%) MCSA
Quality Assurance & Compliance
1 94 (9.18%) SLA
2 51 (4.98%) QA
3 18 (1.76%) Sarbanes-Oxley
4 10 (0.98%) ISO/IEC 27001
5 7 (0.68%) COBIT
6 5 (0.49%) Data Quality
7 4 (0.39%) COSO
8 3 (0.29%) PCI DSS
8 3 (0.29%) ISO 9001
8 3 (0.29%) TickIT
9 1 (0.098%) ISO 14001
9 1 (0.098%) 21 CFR Part 11
9 1 (0.098%) BS25999
9 1 (0.098%) ISO/IEC 20000
9 1 (0.098%) PMBOK
System Software
1 111 (10.84%) Active Directory
2 50 (4.88%) VMware Infrastructure
3 34 (3.32%) Hyper-V
4 21 (2.05%) NLBS
5 18 (1.76%) Xen
6 16 (1.56%) XenApp
7 10 (0.98%) Veritas Cluster Server
8 8 (0.78%) VMware ESXi
8 8 (0.78%) NFS
9 7 (0.68%) Microsoft App-V
9 7 (0.68%) XenDesktop
9 7 (0.68%) Citrix Presentation Server
10 5 (0.49%) KVM
10 5 (0.49%) vSphere
11 2 (0.20%) XenServer
11 2 (0.20%) Samba
11 2 (0.20%) Terminal Services
12 1 (0.098%) Tivoli Workload Scheduler
12 1 (0.098%) Firmware
12 1 (0.098%) VMware ESX
Systems Management
1 40 (3.91%) SCCM
2 29 (2.83%) OVSD
3 25 (2.44%) WSUS
4 21 (2.05%) SCOM
5 15 (1.46%) Puppet
6 14 (1.37%) AirWatch
7 13 (1.27%) Opscode Chef
8 8 (0.78%) BladeLogic
9 7 (0.68%) HP UCMDB
10 6 (0.59%) HP Operations Orchestration
10 6 (0.59%) Tivoli
11 5 (0.49%) Cisco IPCC
11 5 (0.49%) Nagios
11 5 (0.49%) Capistrano
11 5 (0.49%) Backup Exec
11 5 (0.49%) SCOrch
12 4 (0.39%) ITRS Geneos
12 4 (0.39%) SCVMM
12 4 (0.39%) ServiceCenter
12 4 (0.39%) OpenView
Vendors
1 216 (21.09%) Microsoft
2 204 (19.92%) ServiceNow
3 169 (16.50%) Remedy
4 151 (14.75%) BMC
5 128 (12.50%) HP
6 58 (5.66%) Oracle
7 57 (5.57%) VMware
8 54 (5.27%) Cisco
9 49 (4.79%) Citrix
10 43 (4.20%) CA
11 31 (3.03%) CheckPoint
12 30 (2.93%) LANDesk
13 28 (2.73%) Google
14 24 (2.34%) Dell
15 20 (1.95%) SAP
16 18 (1.76%) IBM
17 17 (1.66%) Apple
18 16 (1.56%) Red Hat
19 15 (1.46%) NetApp
20 12 (1.17%) McAfee
City, London
McGregor Boyall
Rate: £450 - £650 per day
Posted: 12 hours ago
London
Connectus
Rate: £430 - £450 per day
Posted: 12 hours ago
London
TEKsystems
Posted: 13 hours ago
London
Evermore Global
Rate: From £450 to £500 per day £450-£500 Per day
Posted: 13 hours ago
City, London
Lorien Resourcing
Rate: £1 per annum + Market Rate
Posted: 15 hours ago
Stevenage, Hertfordshire
Sopra Steria Recruitment
Rate: Market Rate
Posted: 18 hours ago
Stevenage, Hertfordshire
Sopra Steria Recruitment Limited
Rate: Market Rate
Posted: 18 hours ago
London
Capital IT Resourcing LTD
Rate: £350 - £390 per day
Posted: Yesterday
Swindon
Interquest - IQ Tech
Rate: £580 per day
Posted: Yesterday
Southampton, Hampshire
Hays Talent Solutions
Rate: £176.85 per day
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £30.90 - £43.28 per hour
Posted: 2 days ago
Kent
Austin Fraser
Rate: £0.00 per day
Posted: 2 days ago
London
Lorien Resourcing
Posted: 2 days ago
London
Computer Futures
Rate: competitive
Posted: 3 days ago
Berkshire
Hydrogen Group
Rate: £400.00 - £450.00 per day
Posted: 3 days ago
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 3 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £300 - £400 per day
Posted: 8 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 9 days ago
London
JPNG Recruitment
Rate: £125 - £150 per day
Posted: 10 days ago
Farnborough
Energon Global
Rate: £300 - £400 per day
Posted: 11 days ago