The first table below looks at the demand for ITSM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 257 314 375
Rank change year-on-year
+57 +61
Contract jobs citing ITSM 349 254 200
As % of all contract IT jobs located in England 0.71% 0.54% 0.38%
As % of the Processes & Methodologies category 0.95% 0.74% 0.53%
Number of daily rates quoted 195 154 83
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£385 £350 £330
Average daily rate % change year-on-year
+10.00% +6.06%
90% offered a daily rate of more than £250 £193 £150
10% offered a daily rate of more than £525 £450 £513
UK excluding London average daily rate £375 £375 £315
% change year-on-year
- +19.04%
Number of hourly rates quoted 17 12 20
Average hourly rate £17.50 £15.25 £14.75
Average hourly rate % change year-on-year
+14.75% +3.38%
90% offered a hourly rate of more than £13.00 £11.13 £10.49
10% offered a hourly rate of more than £27.60 £42.65 £47.30
UK excluding London average hourly rate £17.50 £15.50 £14.38
% change year-on-year
+12.90% +7.82%
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
36751 34198 37638
As % of all contract IT jobs located in England 74.46% 73.37% 71.14%
Number of daily rates quoted 23125 21216 22145
Average daily rate £408 £410 £400
Average daily rate % change year-on-year
-0.60% +2.50%
90% offered a daily rate of more than £275 £274 £270
10% offered a daily rate of more than £570 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1079 977 1381
Average hourly rate £23.00 £31.00 £32.05
Average hourly rate % change year-on-year
-25.80% -3.27%
90% offered a hourly rate of more than £12.50 £13.26 £14.00
10% offered a hourly rate of more than £46.00 £48.84 £47.00
UK excluding London average hourly rate £25.00 £31.00 £31.00
% change year-on-year
-19.35% -
ITSM
UK

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 1 August 2014.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 1 August 2014.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 137 £384 +9.64% 33
South East +37 108 £388 +17.42% 25
East of England -11 23 £450 +12.50% 2
South West -25 19 £400 -5.88% 12
North West -1 15 £403 +78.88% 3
West Midlands - 15 £425 -
East Midlands +2 11 £250 +100.00% 1
Yorkshire +3 6 £350 +3.24% 8
North East -16 5 £363 - 1
Midlands - - - -
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 1 August 2014, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 512 (70.91%) ITIL
2 509 (70.50%) Service Management
3 169 (23.41%) Remedy
3 169 (23.41%) Remedy ITSM
4 155 (21.47%) Windows
5 139 (19.25%) Microsoft
6 129 (17.87%) Service Delivery
7 125 (17.31%) BMC
8 120 (16.62%) ServiceNow
9 113 (15.65%) Finance
10 104 (14.40%) SLA
11 82 (11.36%) MS Office
12 79 (10.94%) Project Management
12 79 (10.94%) CMDB
12 79 (10.94%) Security Cleared
13 76 (10.53%) HP
14 73 (10.11%) ITIL Certification
15 72 (9.97%) Windows 7
16 67 (9.28%) Incident Management
17 66 (9.14%) Management Information System
17 66 (9.14%) Active Directory
18 65 (9.00%) SC Cleared
19 63 (8.73%) PRINCE2
20 62 (8.59%) Workflow
21 61 (8.45%) Change Management
21 61 (8.45%) Web Services
21 61 (8.45%) SQL
22 59 (8.17%) JavaScript
23 57 (7.89%) Problem Management
23 57 (7.89%) Degree

ITSM
Top Related IT Skills in England by Category

For the 6 months to 1 August 2014, IT contractor jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 30 (4.16%) MS Exchange
2 19 (2.63%) Blackberry Enterprise Server
3 14 (1.94%) CMS
3 14 (1.94%) Exchange Server 2010
3 14 (1.94%) Exchange Server 2013
4 13 (1.80%) SharePoint
5 9 (1.25%) IBM Notes
6 5 (0.69%) Apache
7 3 (0.42%) Lync
7 3 (0.42%) SharePoint Server
8 2 (0.28%) Tomcat
8 2 (0.28%) Documentum
8 2 (0.28%) BizTalk Server
8 2 (0.28%) TIBCO EMS
9 1 (0.14%) Exchange Server 2007
9 1 (0.14%) Mule
9 1 (0.14%) SharePoint 2010
9 1 (0.14%) OpenStack
9 1 (0.14%) NetWeaver
9 1 (0.14%) WebLogic
Applications
1 82 (11.36%) MS Office
2 54 (7.48%) MS Excel
3 21 (2.91%) MS PowerPoint
4 16 (2.22%) MS Project
4 16 (2.22%) MS Visio
5 2 (0.28%) InfoPath
5 2 (0.28%) Spreadsheet
6 1 (0.14%) RoboHelp
6 1 (0.14%) Acrobat
Business Applications
1 169 (23.41%) Remedy ITSM
2 14 (1.94%) Remedy AR System
3 11 (1.52%) assyst
4 8 (1.11%) SAP SM
5 4 (0.55%) SAP Oil and Gas
5 4 (0.55%) SAP CRM
6 3 (0.42%) Maximo
7 2 (0.28%) Dynamics CRM
7 2 (0.28%) Dynamics AX
7 2 (0.28%) MFGPRO
7 2 (0.28%) Oracle 11i
7 2 (0.28%) Cerner Millennium
8 1 (0.14%) Oracle General Ledger
8 1 (0.14%) Magento
8 1 (0.14%) Oracle Receivables
8 1 (0.14%) Summit
Cloud Services
1 32 (4.43%) SaaS
2 6 (0.83%) Office 365
3 5 (0.69%) Amazon AWS
4 3 (0.42%) Cloud Computing
5 1 (0.14%) Amazon EC2
5 1 (0.14%) Amazon S3
5 1 (0.14%) Microsoft Azure
5 1 (0.14%) Google Apps
5 1 (0.14%) CloudFront
Communications & Networking
1 37 (5.12%) VPN
2 29 (4.02%) LAN
3 23 (3.19%) Firewall
3 23 (3.19%) TCP/IP
4 21 (2.91%) DNS
5 20 (2.77%) WAN
6 11 (1.52%) Multicast
6 11 (1.52%) SAN
6 11 (1.52%) LDAP
7 10 (1.39%) VLAN
7 10 (1.39%) VoIP
7 10 (1.39%) SNMP
7 10 (1.39%) iSCSI
7 10 (1.39%) FCoE
7 10 (1.39%) Fibre Channel
8 9 (1.25%) SSL
9 8 (1.11%) HTTP
9 8 (1.11%) DHCP
9 8 (1.11%) MPLS
10 7 (0.97%) Wireless
Database & Business Intelligence
1 24 (3.32%) SQL Server
2 12 (1.66%) Data Warehouse
3 11 (1.52%) MySQL
4 10 (1.39%) Oracle Database
5 9 (1.25%) Relational Database
6 5 (0.69%) VLDB
7 4 (0.55%) Oracle Database 11g
8 3 (0.42%) Data Mining
9 2 (0.28%) Oracle9i Database
9 2 (0.28%) DB2
10 1 (0.14%) QlikView
10 1 (0.14%) SQL Server 2008
10 1 (0.14%) Apache Cassandra
10 1 (0.14%) Amazon RDS
10 1 (0.14%) EDRMS
10 1 (0.14%) Oracle Database 10g
10 1 (0.14%) RDBMS
10 1 (0.14%) Crystal Reports
10 1 (0.14%) Oracle Reports
10 1 (0.14%) SQL Server Integration Services
Development Applications
1 7 (0.97%) MSI
2 5 (0.69%) Toad
3 4 (0.55%) ClearQuest
4 3 (0.42%) Selenium
4 3 (0.42%) Atlassian Bamboo
4 3 (0.42%) QuickTest Pro
4 3 (0.42%) JUnit
4 3 (0.42%) Maven
5 2 (0.28%) Subversion
5 2 (0.28%) Checkstyle
5 2 (0.28%) Oracle Forms
5 2 (0.28%) FindBugs
5 2 (0.28%) Gradle
5 2 (0.28%) Team Foundation Server
6 1 (0.14%) JIRA
6 1 (0.14%) Artifactory
6 1 (0.14%) Jenkins
6 1 (0.14%) Redmine
6 1 (0.14%) Hudson
6 1 (0.14%) Eclipse
General
1 113 (15.65%) Finance
2 55 (7.62%) Banking
3 36 (4.99%) Telecoms
4 24 (3.32%) Back Office
5 21 (2.91%) Investment Banking
6 19 (2.63%) Front Office
7 16 (2.22%) Financial Institution
8 15 (2.08%) Manufacturing
9 14 (1.94%) Marketing
10 11 (1.52%) Publishing
11 9 (1.25%) Legal
12 7 (0.97%) Advertising
12 7 (0.97%) Law
12 7 (0.97%) Retail
13 6 (0.83%) Local Government
14 5 (0.69%) Billing
15 3 (0.42%) Electronics
15 3 (0.42%) Automotive
16 2 (0.28%) Games
16 2 (0.28%) Pharmaceutical
Job Titles
1 177 (24.52%) Analyst
2 80 (11.08%) Service Manager
3 78 (10.80%) Consultant
4 66 (9.14%) Service Analyst
5 58 (8.03%) Developer
6 46 (6.37%) Support Analyst
7 37 (5.12%) Architect
8 33 (4.57%) ServiceNow Developer
9 30 (4.16%) Project Manager
10 26 (3.60%) Administrator
11 23 (3.19%) Service Desk Analyst
11 23 (3.19%) Desktop Support
12 22 (3.05%) Business Analyst
13 21 (2.91%) Support Engineer
13 21 (2.91%) ServiceNow Consultant
14 19 (2.63%) ITSM Consultant
15 18 (2.49%) Delivery Manager
16 16 (2.22%) Problem Manager
17 15 (2.08%) Incident Manager
18 14 (1.94%) Transition Manager
Libraries, Frameworks & Software Standards
1 61 (8.45%) Web Services
2 51 (7.06%) XML
3 37 (5.12%) CSS
3 37 (5.12%) HTML
4 19 (2.63%) SOAP
5 18 (2.49%) .NET
6 14 (1.94%) XSL
7 13 (1.80%) XML Schema
7 13 (1.80%) Ajax
8 8 (1.11%) COM
8 8 (1.11%) JSON
9 6 (0.83%) HTML5
10 5 (0.69%) Middleware
10 5 (0.69%) ADO.NET
11 4 (0.55%) SAP Basis
11 4 (0.55%) J2EE
11 4 (0.55%) FIX Protocol
11 4 (0.55%) Application Packaging
12 3 (0.42%) ASP.NET
13 2 (0.28%) ActiveMQ
Miscellaneous
1 79 (10.94%) CMDB
2 66 (9.14%) Management Information System
3 25 (3.46%) Statistics
3 25 (3.46%) Blackberry
4 21 (2.91%) Client/Server
5 19 (2.63%) Computer Science
6 15 (2.08%) Hedge funds
7 10 (1.39%) NHS
8 9 (1.25%) Derivative
9 8 (1.11%) PMI
10 7 (0.97%) Enterprise Software
10 7 (0.97%) Mainframe
11 6 (0.83%) Replication
11 6 (0.83%) Thin Client
11 6 (0.83%) Mathematics
11 6 (0.83%) iPhone
11 6 (0.83%) Video Conferencing
11 6 (0.83%) Fat Client
12 5 (0.69%) iPad
12 5 (0.69%) SWIFT
Operating Systems
1 155 (21.47%) Windows
2 72 (9.97%) Windows 7
3 42 (5.82%) Windows Server 2008
4 41 (5.68%) UNIX
5 39 (5.40%) Windows XP
6 32 (4.43%) Linux
7 31 (4.29%) Windows Server 2003
8 7 (0.97%) Mac OS X
9 6 (0.83%) Windows 2000
9 6 (0.83%) Solaris
9 6 (0.83%) Apple iOS
10 4 (0.55%) Windows 8
10 4 (0.55%) Red Hat Enterprise Linux
11 3 (0.42%) Windows Vista
11 3 (0.42%) AIX
12 2 (0.28%) NetWare
12 2 (0.28%) Mac OS X Server
12 2 (0.28%) Android
13 1 (0.14%) Mac OS
13 1 (0.14%) CentOS
Processes & Methodologies
1 512 (70.91%) ITIL
2 509 (70.50%) Service Management
3 129 (17.87%) Service Delivery
4 79 (10.94%) Project Management
5 67 (9.28%) Incident Management
6 63 (8.73%) PRINCE2
7 62 (8.59%) Workflow
8 61 (8.45%) Change Management
9 57 (7.89%) Problem Management
9 57 (7.89%) ITIL V3
10 44 (6.09%) Configuration Management
11 36 (4.99%) User Acceptance Testing
12 35 (4.85%) Stakeholder Management
13 33 (4.57%) Root Cause Analysis
14 32 (4.43%) Knowledge Management
15 31 (4.29%) Process Management
15 31 (4.29%) Release Management
16 27 (3.74%) Migration
16 27 (3.74%) Continuous Improvement
17 26 (3.60%) Supplier Management
Programming Languages
1 61 (8.45%) SQL
2 59 (8.17%) JavaScript
3 27 (3.74%) Java
4 21 (2.91%) PowerShell
5 20 (2.77%) VBA
6 19 (2.63%) Shell Script
7 14 (1.94%) PL/SQL
8 13 (1.80%) Perl
8 13 (1.80%) C
9 12 (1.66%) VB
10 11 (1.52%) C++
11 8 (1.11%) C#
12 6 (0.83%) VBScript
13 5 (0.69%) Python
14 4 (0.55%) VB.NET
15 3 (0.42%) PHP
16 2 (0.28%) Korn
16 2 (0.28%) ABAP
16 2 (0.28%) T-SQL
17 1 (0.14%) Bash Shell
Qualifications
1 79 (10.94%) Security Cleared
2 73 (10.11%) ITIL Certification
3 65 (9.00%) SC Cleared
4 57 (7.89%) Degree
5 45 (6.23%) ITIL Foundation Certificate
6 43 (5.96%) Microsoft Certification
7 27 (3.74%) ISEB
8 23 (3.19%) PRINCE2 Practitioner
9 20 (2.77%) MCP
10 17 (2.35%) ISEB Practitioner
11 15 (2.08%) PMI Certification
12 14 (1.94%) PMP
13 11 (1.52%) MCSE
14 9 (1.25%) PRINCE2 Certification
15 8 (1.11%) ISTQB
15 8 (1.11%) CISSP
15 8 (1.11%) DV Cleared
15 8 (1.11%) APMP
16 6 (0.83%) MCSA
16 6 (0.83%) Cisco Certification
Quality Assurance & Compliance
1 104 (14.40%) SLA
2 16 (2.22%) QA
2 16 (2.22%) ISO/IEC 27001
3 10 (1.39%) COBIT
4 9 (1.25%) ISO 9000
5 8 (1.11%) Sarbanes-Oxley
6 5 (0.69%) PCI DSS
6 5 (0.69%) GPG13
7 3 (0.42%) ISO 9001
8 2 (0.28%) GxP
9 1 (0.14%) ISO 14001
System Software
1 66 (9.14%) Active Directory
2 42 (5.82%) VMware Infrastructure
3 27 (3.74%) XenApp
4 12 (1.66%) vSphere
5 11 (1.52%) vCloud
6 10 (1.39%) Microsoft App-V
6 10 (1.39%) NFS
7 6 (0.83%) Hyper-V
7 6 (0.83%) NLBS
8 4 (0.55%) XenDesktop
8 4 (0.55%) Citrix Presentation Server
8 4 (0.55%) Xen
9 2 (0.28%) VMware ESXi
9 2 (0.28%) Oracle RAC
9 2 (0.28%) Microsoft Virtual Server
10 1 (0.14%) EMC RecoverPoint
10 1 (0.14%) ISA Server
10 1 (0.14%) Oracle RMAN
10 1 (0.14%) Nmap
10 1 (0.14%) ProxySG
Systems Management
1 31 (4.29%) SCCM
2 21 (2.91%) SCOM
3 12 (1.66%) HP UCMDB
4 10 (1.39%) EMC NetWorker
5 8 (1.11%) SCOrch
5 8 (1.11%) HP Quality Center
6 6 (0.83%) Systems Management Server (SMS)
6 6 (0.83%) ServiceCenter
7 5 (0.69%) Norton AntiVirus
8 4 (0.55%) Oracle Enterprise Manager
8 4 (0.55%) Tivoli
8 4 (0.55%) WSUS
9 3 (0.42%) Data Guard
10 2 (0.28%) Foglight
10 2 (0.28%) Nagios
10 2 (0.28%) OpenView Configuration Management
10 2 (0.28%) ZENworks
10 2 (0.28%) Opscode Chef
10 2 (0.28%) FortiGate
10 2 (0.28%) Puppet
Vendors
1 169 (23.41%) Remedy
2 139 (19.25%) Microsoft
3 125 (17.31%) BMC
4 120 (16.62%) ServiceNow
5 76 (10.53%) HP
6 51 (7.06%) VMware
7 48 (6.65%) Oracle
8 44 (6.09%) Citrix
9 35 (4.85%) Cisco
10 28 (3.88%) SAP
11 18 (2.49%) CheckPoint
12 16 (2.22%) IBM
12 16 (2.22%) EMC
12 16 (2.22%) NetApp
13 12 (1.66%) CA
13 12 (1.66%) F5
14 11 (1.52%) Apple
14 11 (1.52%) Symantec
15 10 (1.39%) Websense
16 9 (1.25%) LANDesk
City, London
Global Technology Solutions Ltd
Rate: £450 - £500 per day
Posted: 14 hours ago
City, London
Global Technology Solutions Ltd
Rate: £450 - £500 per day
Posted: 14 hours ago
Berkshire
Roc Search
Posted: 14 hours ago
Southampton, Hampshire
Experis Ltd
Rate: £350.00 - £400.00 per day
Posted: 17 hours ago
Leeds, Yorkshire
University of Leeds
Posted: 19 hours ago
Middlesex
Think IT Recruitment
Rate: £450 - £550 per day
Posted: Yesterday
Hampshire
Harvey Nash plc
Rate: £500 - £700 per day
Posted: 2 days ago
Leeds, West Yorkshire
University of Leeds
Rate: From £31,342 to £37,394 per annum with flexibility up to £40,847
Posted: 2 days ago
London
ARM Utilities
Rate: £300 - £350 per day
Posted: 2 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: 2 days ago
London
Templeton and Partners - SAP & UK Account
Rate: to £600 per day
Posted: 2 days ago
England
Templeton and Partners - SAP & UK Account
Rate: to £600 per day
Posted: 2 days ago
City, London
Aston Carter
Rate: £400 per annum
Posted: 3 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £350 - £500 per day
Posted: 4 days ago
Slough, Berkshire
Intapeople
Rate: £400 to £450 per day
Posted: 4 days ago
Slough, Berkshire
People Source Consulting
Rate: daily rates
Posted: 4 days ago
London
Roc Search
Posted: 5 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £500 per day
Posted: 5 days ago
City, London
Global Technology Solutions Ltd
Rate: £450 - £500 per day
Posted: 6 days ago
Berkshire
Interquest - IQ ESM
Rate: £350 - £400 per day
Posted: 7 days ago