The table below looks at the statistics for ITSM skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 28 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 214 231 279
Rank change year-on-year
+17 +48
Contract jobs citing ITSM 583 562 389
As % of all contract IT jobs located in England 1.17% 1.06% 0.75%
As % of the Processes & Methodologies category 1.41% 1.31% 0.97%
Number of daily rates quoted 390 320 218
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £215 £190 £210
10% offered a daily rate of more than £551 £550 £575
UK excluding London median daily rate £375 £366 £425
% change year-on-year
+2.38% -13.82%
Number of hourly rates quoted 24 35 21
Median hourly rate £14.50 £27.24 £14.00
Median hourly rate % change year-on-year
-46.76% +94.57%
90% offered a hourly rate of more than £11.00 £13.43 £11.00
10% offered a hourly rate of more than £58.02 £37.09 £25.00
UK excluding London median hourly rate £13.00 £27.37 £14.50
% change year-on-year
-52.50% +88.75%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41418 42868 40272
As % of all contract IT jobs located in England 83.42% 81.15% 77.48%
Number of daily rates quoted 27632 28487 25583
Median daily rate £450 £425 £413
Median daily rate % change year-on-year
+5.88% +2.96%
90% offered a daily rate of more than £300 £290 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1049 1180 1121
Median hourly rate £31.50 £32.00 £23.50
Median hourly rate % change year-on-year
-1.56% +36.17%
90% offered a hourly rate of more than £13.00 £13.00 £12.50
10% offered a hourly rate of more than £50.00 £47.83 £48.00
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

ITSM
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the England region.

ITSM Daily Rate Trend in England

ITSM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 28 September 2016.

ITSM Daily Rate Histogram in England

ITSM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the England region.

ITSM Hourly Rate Trend in England

ITSM
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the England region over the 3 months to 28 September 2016.

ITSM Hourly Rate Histogram in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -26 264 £475 +11.76% 41
South East +28 133 £375 -1.31% 18
North West +35 48 £334 -13.87% 9
North East +17 36 £410 +37.81% 1
West Midlands -11 36 £390 -2.50% 8
East of England +5 30 £250 -9.50% 8
Yorkshire +1 24 £375 +16.27% 5
South West +3 9 £405 -3.57% 3
East Midlands -20 3 £495 +23.75% 2
Midlands -6 1 £450 -5.26%
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 28 September 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ITSM.

1 802 (70.66%) ITIL
2 689 (60.70%) Service Management
3 319 (28.11%) ServiceNow
4 227 (20.00%) Finance
5 215 (18.94%) Windows
6 196 (17.27%) Microsoft
7 164 (14.45%) ITIL V3
8 162 (14.27%) Security Cleared
9 160 (14.10%) Project Management
10 145 (12.78%) Active Directory
11 142 (12.51%) JavaScript
11 142 (12.51%) MS Office
12 140 (12.33%) Change Management
13 137 (12.07%) Remedy
13 137 (12.07%) Remedy ITSM
14 133 (11.72%) Service Delivery
15 130 (11.45%) Problem Management
16 129 (11.37%) Agile Software Development
17 124 (10.93%) Configuration Management
18 120 (10.57%) SC Cleared
19 117 (10.31%) Stakeholder Management
20 114 (10.04%) MS Excel
21 105 (9.25%) Web Services
21 105 (9.25%) CMDB
22 104 (9.16%) HTML
23 102 (8.99%) SQL
23 102 (8.99%) HP
24 101 (8.90%) Degree
25 99 (8.72%) XML
26 96 (8.46%) Incident Management

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (6.08%) CMS
1 69 (6.08%) SharePoint
2 25 (2.20%) Blackberry Enterprise Server
3 15 (1.32%) Skype for Business
4 14 (1.23%) SharePoint 2010
5 12 (1.06%) JBoss
5 12 (1.06%) WebLogic
5 12 (1.06%) WebSphere
6 11 (0.97%) Apache
7 8 (0.70%) MS Exchange
7 8 (0.70%) Tomcat
8 7 (0.62%) WebSphere Application Server
9 6 (0.53%) IIS
10 5 (0.44%) BizTalk Server
11 4 (0.35%) Adobe Experience Manager
11 4 (0.35%) LiveCycle
11 4 (0.35%) Oracle Workflow
12 2 (0.18%) GlassFish
12 2 (0.18%) Moodle
12 2 (0.18%) Oracle Application Server
Applications
1 142 (12.51%) MS Office
2 114 (10.04%) MS Excel
3 29 (2.56%) MS PowerPoint
4 16 (1.41%) MS Visio
5 10 (0.88%) MS Project
6 2 (0.18%) Photoshop
6 2 (0.18%) Spreadsheet
7 1 (0.088%) Acrobat
Business Applications
1 137 (12.07%) Remedy ITSM
2 13 (1.15%) Remedy AR System
3 8 (0.70%) Oracle Receivables
4 5 (0.44%) Dynamics CRM
5 4 (0.35%) SAP ERP
6 3 (0.26%) assyst
6 3 (0.26%) SAP HR
7 2 (0.18%) Northgate Housing
8 1 (0.088%) Dynamics NAV
8 1 (0.088%) Infor LN
8 1 (0.088%) Oracle Applications
8 1 (0.088%) Oracle Procure-to-Pay
8 1 (0.088%) Orchard Housing
8 1 (0.088%) SAP Business ByDesign
8 1 (0.088%) SAP Oil and Gas
Cloud Services
1 48 (4.23%) SaaS
2 28 (2.47%) PaaS
3 27 (2.38%) IaaS
4 21 (1.85%) Microsoft Azure
5 15 (1.32%) Office 365
6 12 (1.06%) Cloud Computing
7 7 (0.62%) Amazon AWS
7 7 (0.62%) Google Apps
8 4 (0.35%) Azure Active Directory
8 4 (0.35%) Yammer
9 3 (0.26%) HP Helion
10 2 (0.18%) Rackspace Cloud
Communications & Networking
1 48 (4.23%) DNS
2 42 (3.70%) Firewall
3 41 (3.61%) TCP/IP
4 35 (3.08%) VPN
5 32 (2.82%) LDAP
6 29 (2.56%) LAN
7 26 (2.29%) Internet
8 25 (2.20%) DHCP
8 25 (2.20%) WAN
9 23 (2.03%) HTTP
9 23 (2.03%) Remote Desktop
10 22 (1.94%) SSL
11 18 (1.59%) SAN
12 17 (1.50%) Ethernet
13 11 (0.97%) iSCSI
13 11 (0.97%) Wi-Fi
14 9 (0.79%) FCAPS
14 9 (0.79%) MPLS
14 9 (0.79%) NAS
14 9 (0.79%) Unified Communications
Database & Business Intelligence
1 52 (4.58%) SQL Server
2 25 (2.20%) Oracle Database
3 24 (2.11%) Relational Database
4 15 (1.32%) MySQL
5 14 (1.23%) Oracle Reports
5 14 (1.23%) SQL Server Reporting Services
6 13 (1.15%) BusinessObjects
6 13 (1.15%) RDBMS
7 11 (0.97%) Data Warehouse
8 9 (0.79%) Oracle OWB
9 8 (0.70%) DB2
9 8 (0.70%) PostgreSQL
10 7 (0.62%) Big Data
10 7 (0.62%) SQL Server Integration Services
11 6 (0.53%) Oracle BI EE
12 5 (0.44%) Crystal Reports
12 5 (0.44%) Essbase
12 5 (0.44%) MS Access
12 5 (0.44%) Oracle Database 10g
13 4 (0.35%) QlikView
Development Applications
1 31 (2.73%) JIRA
2 15 (1.32%) Maven
3 14 (1.23%) Artifactory
4 12 (1.06%) Team Foundation Server
5 11 (0.97%) Jenkins
6 10 (0.88%) Eclipse
6 10 (0.88%) JUnit
6 10 (0.88%) Oracle Forms
7 8 (0.70%) Ant
7 8 (0.70%) ClearQuest
7 8 (0.70%) Rational DOORS
7 8 (0.70%) Toad
8 7 (0.62%) Atlassian Bamboo
8 7 (0.62%) Gradle
9 6 (0.53%) MSI
9 6 (0.53%) Selenium
9 6 (0.53%) TortoiseSVN
10 5 (0.44%) InstallShield
10 5 (0.44%) WinDbg
11 2 (0.18%) Hudson
General
1 227 (20.00%) Finance
2 53 (4.67%) Retail
3 43 (3.79%) Telecoms
4 42 (3.70%) Banking
5 39 (3.44%) Legal
6 34 (3.00%) Manufacturing
7 27 (2.38%) Financial Institution
8 25 (2.20%) Pharmaceutical
9 12 (1.06%) Marketing
10 11 (0.97%) Investment Banking
11 9 (0.79%) Japanese Language
12 6 (0.53%) Billing
12 6 (0.53%) French Language
13 5 (0.44%) German Language
13 5 (0.44%) Law
13 5 (0.44%) Publishing
14 4 (0.35%) Games
15 3 (0.26%) Advertising
15 3 (0.26%) Italian Language
15 3 (0.26%) Retail Banking
Job Titles
1 287 (25.29%) Analyst
2 157 (13.83%) Developer
3 127 (11.19%) Service Analyst
4 103 (9.07%) ServiceNow Developer
5 97 (8.55%) Business Analyst
6 90 (7.93%) Architect
7 88 (7.75%) Service Manager
8 83 (7.31%) Service Desk Analyst
9 69 (6.08%) Consultant
10 58 (5.11%) Administrator
11 44 (3.88%) ITSM Analyst
11 44 (3.88%) Project Manager
12 43 (3.79%) 1st Line Service Desk Analyst
13 36 (3.17%) IT Manager
14 34 (3.00%) ITIL Manager
15 33 (2.91%) Delivery Manager
16 30 (2.64%) IT Analyst
16 30 (2.64%) Support Analyst
17 29 (2.56%) Services Delivery Manager
18 28 (2.47%) IT Services Manager
Libraries, Frameworks & Software Standards
1 105 (9.25%) Web Services
2 104 (9.16%) HTML
3 99 (8.72%) XML
4 81 (7.14%) CSS
5 55 (4.85%) Middleware
6 29 (2.56%) Ajax
7 25 (2.20%) J2EE
8 23 (2.03%) HTML5
9 22 (1.94%) .NET
10 19 (1.67%) REST
10 19 (1.67%) SOAP
11 13 (1.15%) Twitter Bootstrap
11 13 (1.15%) XHTML
12 12 (1.06%) Spring
13 10 (0.88%) AngularJS
14 9 (0.79%) Hibernate
14 9 (0.79%) JSON
14 9 (0.79%) Struts
15 8 (0.70%) JSP
15 8 (0.70%) Servlets
Miscellaneous
1 105 (9.25%) CMDB
2 93 (8.19%) Analytical Skills
3 72 (6.34%) Management Information System
4 65 (5.73%) Data Centre
5 50 (4.41%) Computer Science
6 35 (3.08%) Blackberry
7 30 (2.64%) iPhone
8 27 (2.38%) iPad
9 26 (2.29%) User Experience
10 22 (1.94%) Mainframe
11 17 (1.50%) Virtual Team
12 16 (1.41%) Hedge funds
13 15 (1.32%) Clustering
13 15 (1.32%) Public Cloud
14 13 (1.15%) Statistics
15 12 (1.06%) PMI
16 8 (0.70%) AS400
16 8 (0.70%) Client/Server
16 8 (0.70%) Life Science
16 8 (0.70%) Tandem
Operating Systems
1 215 (18.94%) Windows
2 95 (8.37%) Unix
3 94 (8.28%) Linux
4 68 (5.99%) Windows 7
5 50 (4.41%) Windows Server
6 37 (3.26%) Windows XP
7 31 (2.73%) Windows Server 2008
8 28 (2.47%) AIX
9 26 (2.29%) Solaris
10 25 (2.20%) Windows Server 2012
11 22 (1.94%) Mac OS X
12 16 (1.41%) Red Hat Enterprise Linux
13 13 (1.15%) SUSE
14 12 (1.06%) Windows 8
15 11 (0.97%) Android
15 11 (0.97%) Windows Server 2003
16 10 (0.88%) Apple iOS
16 10 (0.88%) Oracle Linux
17 7 (0.62%) HPUX
17 7 (0.62%) SUSE Linux Enterprise Server
Processes & Methodologies
1 802 (70.66%) ITIL
2 689 (60.70%) Service Management
3 164 (14.45%) ITIL V3
4 160 (14.10%) Project Management
5 140 (12.33%) Change Management
6 133 (11.72%) Service Delivery
7 130 (11.45%) Problem Management
8 129 (11.37%) Agile Software Development
9 124 (10.93%) Configuration Management
10 117 (10.31%) Stakeholder Management
11 96 (8.46%) Incident Management
12 78 (6.87%) Workflow
13 61 (5.37%) PRINCE2
14 55 (4.85%) Release Management
15 54 (4.76%) Business Analysis
16 52 (4.58%) Asset Management
17 51 (4.49%) Migration
18 50 (4.41%) Service Design
19 46 (4.05%) User Acceptance Testing
20 39 (3.44%) Continuous Improvement
Programming Languages
1 142 (12.51%) JavaScript
2 102 (8.99%) SQL
3 63 (5.55%) Java
4 47 (4.14%) Perl
5 41 (3.61%) PowerShell
6 22 (1.94%) PL/SQL
6 22 (1.94%) Python
7 20 (1.76%) Bash Shell
8 16 (1.41%) C++
9 14 (1.23%) VB
10 13 (1.15%) C
10 13 (1.15%) Shell Script
11 11 (0.97%) Jython
11 11 (0.97%) PHP
12 9 (0.79%) Korn
13 8 (0.70%) C#
14 7 (0.62%) COBOL
14 7 (0.62%) Ruby
15 6 (0.53%) VB.NET
16 5 (0.44%) T-SQL
Qualifications
1 162 (14.27%) Security Cleared
2 120 (10.57%) SC Cleared
3 101 (8.90%) Degree
4 81 (7.14%) ITIL Certification
5 28 (2.47%) ITIL Foundation Certificate
5 28 (2.47%) Microsoft Certification
5 28 (2.47%) PMI Certification
6 23 (2.03%) MCSE
7 21 (1.85%) Cisco Certification
8 20 (1.76%) ISEB
9 17 (1.50%) PMP
10 15 (1.32%) MCP
11 14 (1.23%) CCNA
11 14 (1.23%) DV Cleared
12 13 (1.15%) CCNP
12 13 (1.15%) PRINCE2 Certification
13 12 (1.06%) BPSS Clearance
14 10 (0.88%) CISSP
15 9 (0.79%) MCDBA
16 8 (0.70%) Oracle Certification
Quality Assurance & Compliance
1 95 (8.37%) SLA
2 22 (1.94%) QA
3 20 (1.76%) COBIT
4 9 (0.79%) Disclosure Scotland
4 9 (0.79%) PCI DSS
5 7 (0.62%) ISO/IEC 27001
6 5 (0.44%) WCAG
7 4 (0.35%) ISO22301
8 3 (0.26%) ISO 9001
8 3 (0.26%) PMBOK
8 3 (0.26%) Sarbanes-Oxley
9 2 (0.18%) Data Quality
9 2 (0.18%) GxP
9 2 (0.18%) ISO/IEC 20000
10 1 (0.088%) ISO 9000
10 1 (0.088%) ISO/IEC 17799
10 1 (0.088%) MiFID
System Software
1 145 (12.78%) Active Directory
2 37 (3.26%) VMware Infrastructure
3 16 (1.41%) Virtual Machines
4 10 (0.88%) Terminal Services
4 10 (0.88%) vSphere
5 9 (0.79%) Hyper-V
5 9 (0.79%) VMware ESXi
6 6 (0.53%) Microsoft App-V
6 6 (0.53%) Virtual Desktop
6 6 (0.53%) XenApp
7 5 (0.44%) BitLocker
7 5 (0.44%) Veritas Cluster Server
8 4 (0.35%) NFS
9 2 (0.18%) Oracle RAC
9 2 (0.18%) Squid
9 2 (0.18%) Tivoli Directory Server
9 2 (0.18%) XenDesktop
10 1 (0.088%) VMware Workstation
Systems Management
1 29 (2.56%) SCCM
2 27 (2.38%) SCOM
3 25 (2.20%) Puppet
4 17 (1.50%) HP Operations Orchestration
5 13 (1.15%) OpenView
6 12 (1.06%) Ansible
6 12 (1.06%) OVSD
7 11 (0.97%) BladeLogic
7 11 (0.97%) SCOrch
8 8 (0.70%) Tivoli
8 8 (0.70%) WSUS
9 6 (0.53%) Tivoli Storage Manager
10 5 (0.44%) HP UCMDB
10 5 (0.44%) Perfmon
10 5 (0.44%) ServiceCenter
11 4 (0.35%) HP Data Protector
11 4 (0.35%) Microsoft Clustering
11 4 (0.35%) NetBackup
12 3 (0.26%) Netcool
12 3 (0.26%) Oracle RMAN
Vendors
1 319 (28.11%) ServiceNow
2 196 (17.27%) Microsoft
3 137 (12.07%) Remedy
4 102 (8.99%) HP
5 95 (8.37%) BMC
6 86 (7.58%) Oracle
7 46 (4.05%) VMware
8 35 (3.08%) Cisco
9 34 (3.00%) CA
10 31 (2.73%) SAP
11 26 (2.29%) Citrix
11 26 (2.29%) IBM
12 24 (2.11%) LANDesk
13 20 (1.76%) Dell
14 16 (1.41%) F5
15 15 (1.32%) EMC
15 15 (1.32%) Red Hat
16 13 (1.15%) Apple
17 12 (1.06%) Juniper
17 12 (1.06%) Sun
London
Spring Technology
Posted: Yesterday
London
Brightred Resourcing Limited
Rate: From £250 to £300 per day
Posted: Yesterday
West Midlands
Uniting Ambition
Rate: £500 per day
Posted: 19 hours ago
Newcastle Upon Tyne, Tyne and Wear
Technology Sourcing Limited
Rate: Unspecified Market Leading
Posted: 20 hours ago
Manchester, Lancashire
Cadence Resourcing
Rate: On application
Posted: 4 days ago
Birmingham, United Kingdom
West Midlands Fire Service
Rate: £26,556 - £28,203
Posted: 5 days ago
West London
Stafford-Sharp Associates
Rate: £350 - £550 per day
Posted: 4 days ago
London
LA International
Rate: £350 - £360 per day
Posted: 5 days ago
Leeds, West Yorkshire
Plan-net
Rate: Competitive rate
Posted: 3 days ago
Surrey
Clearwater People Solutions
Rate: £130 - £180 Per Day
Posted: 6 days ago
Chester, Cheshire
Elevate Direct
Rate: From £500 to £540 per day
Posted: 6 days ago
Chester, Cheshire
Elevate Direct
Rate: From £500 to £540 per day
Posted: 6 days ago
London
Edward Carter Solutions
Rate: Market Rates
Posted: 27 days ago