The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the North East region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 6 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
6 May 2016
Same period 2015 Same period 2014
Services Delivery
Rank 25 49 41
Rank change year-on-year
+24 -8
Contract jobs citing Service Delivery 100 18 18
As % of all contract IT jobs located in the North East 8.62% 2.30% 2.85%
As % of the Processes & Methodologies category 10.12% 3.00% 3.67%
Number of daily rates quoted 70 13 8
Median daily rate £285 £480 £475
Median daily rate % change year-on-year
-40.62% +1.05%
90% offered a daily rate of more than £270 £218 £418
10% offered a daily rate of more than £505 £578 £575
UK excluding London median daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 4 0 0
Median hourly rate £31.50 - -
UK excluding London median hourly rate £23.00 £18.50 £12.50
% change year-on-year
+24.32% +48.05%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
988 601 490
As % of all contract IT jobs located in the North East 85.17% 76.66% 77.53%
Number of daily rates quoted 632 354 320
Median daily rate £325 £373 £320
Median daily rate % change year-on-year
-12.75% +16.40%
90% offered a daily rate of more than £245 £250 £208
10% offered a daily rate of more than £500 £550 £460
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 34 36 7
Median hourly rate £28.00 £15.25 £15.00
Median hourly rate % change year-on-year
+83.60% +1.66%
90% offered a hourly rate of more than £18.00 £11.00 £14.00
10% offered a hourly rate of more than £37.50 £40.00 £17.50
UK excluding London median hourly rate £36.00 £30.00 £30.50
% change year-on-year
+20.00% -1.63%

Service Delivery
Jobs Demand Trend in the North East

The demand trend of contract jobs across the North East region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North East

Service Delivery
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the North East region.

Service Delivery Daily Rate Trend in the North East

Service Delivery
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the North East region over the 3 months to 6 May 2016.

Service Delivery Daily Rate Histogram in the North East

Service Delivery
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the North East region.

Service Delivery Hourly Rate Trend in the North East

Service Delivery
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North East region over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +23 96 £284 -48.36% 10
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North East

For the 6 months to 6 May 2016, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Service Delivery.

1 81 (56.64%) ITIL
2 69 (48.25%) Security Cleared
3 60 (41.96%) SC Cleared
4 53 (37.06%) Windows
5 51 (35.66%) Microsoft
6 50 (34.97%) HP
7 43 (30.07%) Project Management
8 42 (29.37%) Change Management
9 40 (27.97%) Windows Server
10 34 (23.78%) Problem Management
11 33 (23.08%) Agile Software Development
12 30 (20.98%) Coaching
13 28 (19.58%) Root Cause Analysis
13 28 (19.58%) Business Continuity
13 28 (19.58%) SAP
14 27 (18.88%) Citrix
15 26 (18.18%) Windows Server 2003
15 26 (18.18%) Windows Server 2008
16 25 (17.48%) Release Management
16 25 (17.48%) Management Information System
16 25 (17.48%) Active Directory
16 25 (17.48%) DHCP
17 24 (16.78%) XenApp
17 24 (16.78%) XenServer
17 24 (16.78%) XenDesktop
17 24 (16.78%) XenMobile
18 23 (16.08%) Mentoring
18 23 (16.08%) VMware Infrastructure
18 23 (16.08%) ThinPrint
18 23 (16.08%) SafeCom

Service Delivery
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (13.29%) IIS
2 8 (5.59%) WebLogic
3 7 (4.90%) SharePoint
4 5 (3.50%) Tuxedo
5 4 (2.80%) MQSeries
5 4 (2.80%) Oracle Application Server
5 4 (2.80%) Oracle HTTP Server
5 4 (2.80%) WebSphere
5 4 (2.80%) WebSphere Application Server
6 3 (2.10%) SharePoint 2013
7 2 (1.40%) AquaLogic
8 1 (0.70%) Apache
8 1 (0.70%) Exchange Server 2010
8 1 (0.70%) Exchange Server 2013
8 1 (0.70%) IBM Notes
8 1 (0.70%) MS Exchange
8 1 (0.70%) Office Communications Server
8 1 (0.70%) SAS
8 1 (0.70%) SharePoint 2010
8 1 (0.70%) Skype for Business
Applications
1 8 (5.59%) MS Excel
2 4 (2.80%) MS Office
3 1 (0.70%) MS Visio
Business Applications
1 2 (1.40%) OpenText MBPM
Cloud Services
1 1 (0.70%) HP Helion
Communications & Networking
1 25 (17.48%) DHCP
2 9 (6.29%) TCP/IP
3 8 (5.59%) Firewall
4 6 (4.20%) FTP
5 5 (3.50%) SSL
6 3 (2.10%) HTTP
7 2 (1.40%) DNS
7 2 (1.40%) Kerberos
7 2 (1.40%) Network Security
8 1 (0.70%) Internet
8 1 (0.70%) LAN
8 1 (0.70%) Skype
8 1 (0.70%) VPN
8 1 (0.70%) WAN
Database & Business Intelligence
1 11 (7.69%) SQL Server
2 8 (5.59%) SQL Server 2005
3 5 (3.50%) SQL Server Integration Services
4 4 (2.80%) Business Intelligence Development Studio
4 4 (2.80%) BusinessObjects
4 4 (2.80%) SQL Server 2000
4 4 (2.80%) SQL Server 2008
4 4 (2.80%) SQL Server 2012
4 4 (2.80%) SQL Server Analysis Services
4 4 (2.80%) SQL Server Reporting Services
5 2 (1.40%) Apache Hive
5 2 (1.40%) Data Warehouse
5 2 (1.40%) Enterprise Data Warehouse
5 2 (1.40%) Hadoop
5 2 (1.40%) HBase
5 2 (1.40%) Microsoft Analysis Services
5 2 (1.40%) MongoDB
5 2 (1.40%) PostgreSQL
6 1 (0.70%) Big Data
6 1 (0.70%) Pentaho
Development Applications
1 4 (2.80%) SQL Server Management Studio (SSMS)
2 1 (0.70%) ERwin
2 1 (0.70%) MSI
General
1 8 (5.59%) Finance
2 6 (4.20%) Legal
3 3 (2.10%) Law
4 1 (0.70%) Manufacturing
Job Titles
1 35 (24.48%) Support Engineer
2 19 (13.29%) Agile Coach
3 17 (11.89%) Virtualisation Engineer
4 14 (9.79%) Digital Agile Coach
5 13 (9.09%) Architect
6 11 (7.69%) Senior Digital Agile Coach
6 11 (7.69%) Service Architect
7 6 (4.20%) Analyst
7 6 (4.20%) Project Manager
8 5 (3.50%) Delivery Manager
8 5 (3.50%) Middleware Engineer
8 5 (3.50%) Support Technician
9 4 (2.80%) Coordinator
9 4 (2.80%) DBA
9 4 (2.80%) Incident Coordinator
9 4 (2.80%) Scrum Master
9 4 (2.80%) Service Manager
9 4 (2.80%) Services Delivery Manager
9 4 (2.80%) SQL DBA
10 3 (2.10%) Desktop Support
Libraries, Frameworks & Software Standards
1 9 (6.29%) Middleware
2 7 (4.90%) Web Services
3 6 (4.20%) ISPF
4 4 (2.80%) IBM Integration Bus
4 4 (2.80%) J2EE
5 3 (2.10%) .NET
5 3 (2.10%) ASP.NET
6 2 (1.40%) MDX
Miscellaneous
1 25 (17.48%) Management Information System
2 22 (15.38%) Computer Science
3 15 (10.49%) Analytical Skills
4 8 (5.59%) Replication
5 6 (4.20%) Clustering
5 6 (4.20%) Mainframe
6 5 (3.50%) Economics
6 5 (3.50%) IBM Mainframe
7 3 (2.10%) Freedom of Information
7 3 (2.10%) N-Tier
7 3 (2.10%) User Experience
8 2 (1.40%) CMDB
9 1 (0.70%) Data Integration
9 1 (0.70%) Digital Media
9 1 (0.70%) HACMP
9 1 (0.70%) Psychology
9 1 (0.70%) Visualisation
Operating Systems
1 53 (37.06%) Windows
2 40 (27.97%) Windows Server
3 26 (18.18%) Windows Server 2003
3 26 (18.18%) Windows Server 2008
4 23 (16.08%) Unix
5 21 (14.69%) AIX
5 21 (14.69%) Solaris
6 11 (7.69%) Linux
7 7 (4.90%) HPUX
8 6 (4.20%) MVS
8 6 (4.20%) zOS
9 4 (2.80%) OS/390
10 1 (0.70%) Red Hat Enterprise Linux
10 1 (0.70%) Windows Server 2012
Processes & Methodologies
1 81 (56.64%) ITIL
2 43 (30.07%) Project Management
3 42 (29.37%) Change Management
4 34 (23.78%) Problem Management
5 33 (23.08%) Agile Software Development
6 30 (20.98%) Coaching
7 28 (19.58%) Business Continuity
7 28 (19.58%) Root Cause Analysis
8 25 (17.48%) Release Management
9 23 (16.08%) Mentoring
9 23 (16.08%) Service Design
10 21 (14.69%) Incident Management
11 17 (11.89%) Programme Management
12 15 (10.49%) ITIL V3
13 14 (9.79%) User Stories
14 13 (9.09%) QMS
15 12 (8.39%) Open Source
15 12 (8.39%) Quality Management
16 11 (7.69%) Configuration Management
16 11 (7.69%) Service Management
Programming Languages
1 9 (6.29%) SQL
2 8 (5.59%) C++
3 6 (4.20%) Java
3 6 (4.20%) JCL
3 6 (4.20%) REXX
4 5 (3.50%) JavaScript
5 4 (2.80%) C
5 4 (2.80%) Perl
5 4 (2.80%) Python
5 4 (2.80%) T-SQL
5 4 (2.80%) VBScript
6 3 (2.10%) C#
6 3 (2.10%) VB
6 3 (2.10%) VB.NET
6 3 (2.10%) VBA
7 1 (0.70%) PHP
7 1 (0.70%) Shell Script
Qualifications
1 69 (48.25%) Security Cleared
2 60 (41.96%) SC Cleared
3 22 (15.38%) Degree
4 20 (13.99%) BPSS Clearance
5 6 (4.20%) Microsoft Certification
6 5 (3.50%) MCDBA
7 4 (2.80%) DV Cleared
8 3 (2.10%) BC Cleared
8 3 (2.10%) CCNA
8 3 (2.10%) CCNP
8 3 (2.10%) Cisco Certification
9 2 (1.40%) MCP
9 2 (1.40%) MCSE
9 2 (1.40%) PRINCE2 Certification
10 1 (0.70%) IBM AIX Certification
10 1 (0.70%) ITIL Certification
10 1 (0.70%) RHCE
Quality Assurance & Compliance
1 20 (13.99%) SLA
2 14 (9.79%) Disclosure Scotland
2 14 (9.79%) ISO 9001
System Software
1 25 (17.48%) Active Directory
2 24 (16.78%) XenApp
2 24 (16.78%) XenDesktop
2 24 (16.78%) XenServer
3 23 (16.08%) VMware Infrastructure
4 19 (13.29%) Microsoft App-V
5 6 (4.20%) Time Sharing Option
6 1 (0.70%) GPFS
6 1 (0.70%) KVM
6 1 (0.70%) Terminal Services
Systems Management
1 24 (16.78%) XenMobile
2 18 (12.59%) EdgeSight
3 7 (4.90%) HP Data Protector
3 7 (4.90%) NetBackup
3 7 (4.90%) Tivoli
3 7 (4.90%) Tivoli Storage Manager
4 6 (4.20%) Control-M
5 5 (3.50%) OpenView Configuration Management
5 5 (3.50%) Perfmon
6 3 (2.10%) Puppet
7 1 (0.70%) HP SIM
7 1 (0.70%) OpenView
7 1 (0.70%) SCCM
7 1 (0.70%) Systems Management Server (SMS)
7 1 (0.70%) WSUS
Vendors
1 51 (35.66%) Microsoft
2 50 (34.97%) HP
3 28 (19.58%) SAP
4 27 (18.88%) Citrix
5 23 (16.08%) SafeCom
5 23 (16.08%) ThinPrint
5 23 (16.08%) VMware
6 18 (12.59%) AppSense
7 14 (9.79%) Oracle
7 14 (9.79%) ServiceNow
8 13 (9.09%) CA
9 10 (6.99%) IBM
10 7 (4.90%) Symantec
11 6 (4.20%) BMC
12 3 (2.10%) Meridio
13 2 (1.40%) Avaya
13 2 (1.40%) Axway
13 2 (1.40%) Fujitsu
13 2 (1.40%) Red Hat
13 2 (1.40%) Sun
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