The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Services Delivery
Rank 49 47 30
Rank change year-on-year
-2 -17
Contract jobs citing Service Delivery 10 17 8
As % of all contract IT jobs located in the North East 1.40% 2.62% 2.57%
As % of the Processes & Methodologies category 1.94% 3.45% 3.69%
Number of daily rates quoted 5 6 1
Average daily rate
Keep up to 90%
of your Daily Rate
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£350 £488 £310
Average daily rate % change year-on-year
-28.20% +57.25%
UK excluding London average daily rate £387 £363 £350
% change year-on-year
+6.75% +3.57%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £16.50 £12.49 £17.00
% change year-on-year
+32.10% -26.52%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
516 493 217
As % of all contract IT jobs located in the North East 72.07% 75.96% 69.77%
Number of daily rates quoted 296 311 85
Average daily rate £360 £300 £325
Average daily rate % change year-on-year
+20.00% -7.69%
90% offered a daily rate of more than £250 £205 £260
10% offered a daily rate of more than £518 £465 £462
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 27 13 17
Average hourly rate £13.00 £23.75 £18.90
Average hourly rate % change year-on-year
-45.26% +25.66%
UK excluding London average hourly rate £31.44 £30.00 £32.00
% change year-on-year
+4.80% -6.25%

Service Delivery
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North East

Service Delivery
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the North East region.

Service Delivery Daily Rate Trend in the North East

Service Delivery
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the North East region over the 3 months to 17 April 2015.

Service Delivery Daily Rate Histogram in the North East

Service Delivery
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the North East region.

Service Delivery Hourly Rate Trend in the North East

Service Delivery
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the North East region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -3 8 £388 -18.42% 3
Durham -3 1 £288 -42.50% 1
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North East

For the 6 months to 17 April 2015, IT contractor jobs across the North East region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 22 (37.29%) Windows
2 20 (33.90%) ITIL
2 20 (33.90%) MS Excel
3 18 (30.51%) Security Cleared
4 17 (28.81%) SC Cleared
5 16 (27.12%) Agile Software Development
6 15 (25.42%) Service Management
6 15 (25.42%) Microsoft
7 12 (20.34%) Active Directory
7 12 (20.34%) MS Office
7 12 (20.34%) Problem Management
8 10 (16.95%) Business Intelligence
8 10 (16.95%) Cisco
9 9 (15.25%) Incident Management
9 9 (15.25%) VMware
10 8 (13.56%) Project Management
10 8 (13.56%) SQL
10 8 (13.56%) PRINCE2
10 8 (13.56%) Continuous Improvement
11 7 (11.86%) vSphere
11 7 (11.86%) VMware Infrastructure
11 7 (11.86%) LAN
11 7 (11.86%) WAN
11 7 (11.86%) ISO 9001
11 7 (11.86%) DNS
11 7 (11.86%) HP
11 7 (11.86%) Scrum
11 7 (11.86%) Firewall
11 7 (11.86%) Business Continuity
12 6 (10.17%) Management Information System

Service Delivery
Top Related IT Skills in the North East by Category

For the 6 months to 17 April 2015, IT contractor jobs across the North East region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.39%) Apache
1 2 (3.39%) MS Exchange
2 1 (1.69%) Exchange Server 2007
2 1 (1.69%) Lync
2 1 (1.69%) SharePoint
2 1 (1.69%) IIS
2 1 (1.69%) IBM Notes
2 1 (1.69%) Lotus Domino
Applications
1 20 (33.90%) MS Excel
2 12 (20.34%) MS Office
3 2 (3.39%) MS PowerPoint
Communications & Networking
1 7 (11.86%) LAN
1 7 (11.86%) WAN
1 7 (11.86%) DNS
1 7 (11.86%) Firewall
2 6 (10.17%) Cisco IOS
2 6 (10.17%) SAN
3 4 (6.78%) Network Security
3 4 (6.78%) SSL
3 4 (6.78%) DHCP
4 3 (5.08%) Junos
4 3 (5.08%) F5 BIG-IP LTM
4 3 (5.08%) F5 BIG-IP GTM
4 3 (5.08%) Cisco ASA
5 2 (3.39%) IPv6
5 2 (3.39%) LDAP
5 2 (3.39%) TCP/IP
6 1 (1.69%) HTTP
6 1 (1.69%) iSCSI
6 1 (1.69%) MPLS
6 1 (1.69%) OSPF
Database & Business Intelligence
1 6 (10.17%) SQL Server Reporting Services
2 5 (8.47%) SQL Server 2005
2 5 (8.47%) SQL Server Integration Services
2 5 (8.47%) SQL Server Analysis Services
2 5 (8.47%) SQL Server 2008
2 5 (8.47%) SQL Server
2 5 (8.47%) Microsoft Analysis Services
3 3 (5.08%) MySQL
3 3 (5.08%) MariaDB
General
1 5 (8.47%) Legal
2 1 (1.69%) Manufacturing
Job Titles
1 7 (11.86%) Network Engineer
2 6 (10.17%) Product Manager
2 6 (10.17%) Delivery Manager
3 5 (8.47%) Developer
3 5 (8.47%) Analyst
4 4 (6.78%) Project Manager
5 3 (5.08%) Services Delivery Manager
5 3 (5.08%) Service Manager
5 3 (5.08%) ScrumMaster
6 2 (3.39%) Incident Manager
6 2 (3.39%) Problem Manager
6 2 (3.39%) Service Analyst
6 2 (3.39%) Data Analyst
6 2 (3.39%) Business Analyst
6 2 (3.39%) Product Owner
6 2 (3.39%) Report Specialist
6 2 (3.39%) Report Manager
7 1 (1.69%) Programme Manager
7 1 (1.69%) Technical Project Manager
7 1 (1.69%) Senior Manager
Libraries, Frameworks & Software Standards
1 5 (8.47%) .NET
1 5 (8.47%) ASP.NET
1 5 (8.47%) Web Services
1 5 (8.47%) MDX
2 3 (5.08%) Django
2 3 (5.08%) LAMP
Miscellaneous
1 6 (10.17%) Management Information System
1 6 (10.17%) Analytical Skills
2 5 (8.47%) Open Source
2 5 (8.47%) N-Tier
2 5 (8.47%) Freedom of Information
3 4 (6.78%) Cryptography
4 3 (5.08%) Economics
4 3 (5.08%) Replication
4 3 (5.08%) Clustering
5 1 (1.69%) AS400
5 1 (1.69%) Computer Science
5 1 (1.69%) iPad
5 1 (1.69%) User Experience
Operating Systems
1 22 (37.29%) Windows
2 6 (10.17%) Linux
2 6 (10.17%) Windows Server 2003
3 5 (8.47%) Windows Server 2008
4 2 (3.39%) CentOS
5 1 (1.69%) Windows Server 2012
5 1 (1.69%) UNIX
5 1 (1.69%) Android
Processes & Methodologies
1 20 (33.90%) ITIL
2 16 (27.12%) Agile Software Development
3 15 (25.42%) Service Management
4 12 (20.34%) Problem Management
5 10 (16.95%) Business Intelligence
6 9 (15.25%) Incident Management
7 8 (13.56%) Project Management
7 8 (13.56%) PRINCE2
7 8 (13.56%) Continuous Improvement
8 7 (11.86%) Scrum
8 7 (11.86%) Business Continuity
9 6 (10.17%) Agile Project Management
9 6 (10.17%) User Stories
9 6 (10.17%) Network Monitoring
10 5 (8.47%) Capacity Planning
10 5 (8.47%) Knowledge Management
10 5 (8.47%) Network Management
10 5 (8.47%) Web Design
10 5 (8.47%) Data Management
10 5 (8.47%) Risk Management
Programming Languages
1 8 (13.56%) SQL
2 5 (8.47%) VBScript
2 5 (8.47%) VB
2 5 (8.47%) VB.NET
2 5 (8.47%) VBA
2 5 (8.47%) C#
3 4 (6.78%) Java
3 4 (6.78%) Ruby
4 3 (5.08%) Scala
4 3 (5.08%) PHP
4 3 (5.08%) Python
5 1 (1.69%) C
Qualifications
1 18 (30.51%) Security Cleared
2 17 (28.81%) SC Cleared
3 2 (3.39%) MCSE
3 2 (3.39%) Cisco Certification
3 2 (3.39%) Microsoft Certification
4 1 (1.69%) VMware Certified Professional (VCP)
4 1 (1.69%) Degree
4 1 (1.69%) MCSA
4 1 (1.69%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 7 (11.86%) ISO 9001
2 5 (8.47%) QA
3 4 (6.78%) JSP 440
4 3 (5.08%) SLA
System Software
1 12 (20.34%) Active Directory
2 7 (11.86%) VMware Infrastructure
2 7 (11.86%) vSphere
3 6 (10.17%) VMware ESXi
4 4 (6.78%) Hyper-V
5 2 (3.39%) VMware ESX
6 1 (1.69%) VMware Server
Systems Management
1 5 (8.47%) OpenView Configuration Management
1 5 (8.47%) WhatsUp Gold
2 2 (3.39%) Systems Management Server (SMS)
3 1 (1.69%) Puppet
3 1 (1.69%) Opscode Chef
Vendors
1 15 (25.42%) Microsoft
2 10 (16.95%) Cisco
3 9 (15.25%) VMware
4 7 (11.86%) HP
5 5 (8.47%) EMC
5 5 (8.47%) Juniper
5 5 (8.47%) CheckPoint
5 5 (8.47%) McAfee
5 5 (8.47%) 3PAR
5 5 (8.47%) F5
6 4 (6.78%) TippingPoint
7 2 (3.39%) Riverbed
7 2 (3.39%) Crossbeam
7 2 (3.39%) Red Hat
8 1 (1.69%) CA
8 1 (1.69%) Lotus
8 1 (1.69%) SAP
8 1 (1.69%) Citrix