The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the North East region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 25 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Services Delivery
Rank 25 36 41
Rank change year-on-year
+11 +5
Contract jobs citing Service Delivery 104 56 33
As % of all contract IT jobs located in the North East 7.88% 5.04% 4.77%
As % of the Processes & Methodologies category 9.31% 6.07% 5.98%
Number of daily rates quoted 63 38 27
Median daily rate £285 £384 £363
Median daily rate % change year-on-year
-25.73% +5.86%
90% offered a daily rate of more than £221 £310 £270
10% offered a daily rate of more than £436 £523 £450
UK excluding London median daily rate £400 £400 £399
% change year-on-year
- +0.29%
Number of hourly rates quoted 16 2 2
Median hourly rate £28.00 £18.00 £21.50
Median hourly rate % change year-on-year
+55.55% -16.27%
90% offered a hourly rate of more than £13.05 £11.60 £14.70
10% offered a hourly rate of more than £36.50 £24.40 £28.30
UK excluding London median hourly rate £18.00 £15.00 £15.19
% change year-on-year
+20.00% -1.26%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
1117 922 552
As % of all contract IT jobs located in the North East 84.69% 82.99% 79.77%
Number of daily rates quoted 788 609 340
Median daily rate £400 £425 £355
Median daily rate % change year-on-year
-5.88% +19.71%
90% offered a daily rate of more than £260 £290 £250
10% offered a daily rate of more than £525 £575 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 45 30 38
Median hourly rate £28.00 £13.85 £20.25
Median hourly rate % change year-on-year
+102.16% -31.60%
90% offered a hourly rate of more than £11.21 £10.00 £13.00
10% offered a hourly rate of more than £37.00 £32.50 £32.34
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

Service Delivery
Jobs Demand Trend in the North East

The demand trend of contract jobs across the North East region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North East

Service Delivery
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the North East region.

Service Delivery Daily Rate Trend in the North East

Service Delivery
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the North East region over the 3 months to 25 September 2016.

Service Delivery Daily Rate Histogram in the North East

Service Delivery
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the North East region.

Service Delivery Hourly Rate Trend in the North East

Service Delivery
Hourly Rate Histogram in the North East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the North East region over the 3 months to 25 September 2016.

Service Delivery Hourly Rate Histogram in the North East

Service Delivery
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North East region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +9 96 £280 -25.82% 7
Durham +8 5 £300 -31.42%
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North East

For the 6 months to 25 September 2016, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Service Delivery.

1 240 (81.08%) ITIL
2 161 (54.39%) HP
3 147 (49.66%) Windows
4 134 (45.27%) Security Cleared
5 133 (44.93%) Microsoft
6 121 (40.88%) AIX
7 112 (37.84%) Windows Server
8 110 (37.16%) SC Cleared
8 110 (37.16%) Change Management
9 108 (36.49%) Problem Management
10 99 (33.45%) SLA
11 92 (31.08%) Oracle
12 89 (30.07%) Root Cause Analysis
13 86 (29.05%) Release Management
13 86 (29.05%) Unix
14 81 (27.36%) Solaris
15 74 (25.00%) Linux
15 74 (25.00%) Project Management
16 69 (23.31%) Incident Management
17 65 (21.96%) SAP
18 63 (21.28%) Clustering
18 63 (21.28%) Business Continuity
19 62 (20.95%) Degree
20 61 (20.61%) Computer Science
21 57 (19.26%) IBM
21 57 (19.26%) High Availability
22 56 (18.92%) QMS
23 55 (18.58%) Red Hat Enterprise Linux
23 55 (18.58%) VMware
24 54 (18.24%) Citrix

Service Delivery
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (14.19%) IIS
2 34 (11.49%) WebLogic
3 19 (6.42%) Tuxedo
4 18 (6.08%) MQSeries
4 18 (6.08%) Oracle HTTP Server
4 18 (6.08%) WebSphere
4 18 (6.08%) WebSphere Application Server
5 14 (4.73%) Oracle Application Server
6 12 (4.05%) AquaLogic
7 10 (3.38%) Apache
7 10 (3.38%) IBM Notes
7 10 (3.38%) SharePoint
8 3 (1.01%) SharePoint 2010
8 3 (1.01%) SharePoint 2013
9 2 (0.68%) Exchange Server 2010
9 2 (0.68%) Exchange Server 2013
9 2 (0.68%) MS Exchange
9 2 (0.68%) Office Communications Server
9 2 (0.68%) SharePoint Server
9 2 (0.68%) Skype for Business
Applications
1 20 (6.76%) MS Excel
2 6 (2.03%) MS Office
3 3 (1.01%) MS Project
4 2 (0.68%) InfoPath
4 2 (0.68%) MS Visio
5 1 (0.34%) MS PowerPoint
Business Applications
1 12 (4.05%) OpenText MBPM
2 1 (0.34%) SAP Oil and Gas
Cloud Services
1 1 (0.34%) IaaS
1 1 (0.34%) PaaS
1 1 (0.34%) SaaS
Communications & Networking
1 53 (17.91%) DHCP
2 38 (12.84%) SAN
3 19 (6.42%) DNS
3 19 (6.42%) Firewall
4 17 (5.74%) SSL
5 11 (3.72%) TCP/IP
6 9 (3.04%) FTP
7 5 (1.69%) BGP
7 5 (1.69%) HTTP
7 5 (1.69%) OSPF
8 4 (1.35%) BIG-IP
8 4 (1.35%) F5 BIG-IP LTM
8 4 (1.35%) SSH
9 2 (0.68%) Extranet
9 2 (0.68%) Intranet
9 2 (0.68%) Skype
10 1 (0.34%) MPLS
10 1 (0.34%) SNMP
10 1 (0.34%) VPN
10 1 (0.34%) WAN
Database & Business Intelligence
1 21 (7.09%) SQL Server
2 10 (3.38%) SQL Server 2005
3 7 (2.36%) SQL Server 2000
3 7 (2.36%) SQL Server 2012
4 6 (2.03%) Business Intelligence Development Studio
4 6 (2.03%) BusinessObjects
5 4 (1.35%) SQL Server Integration Services
6 3 (1.01%) Microsoft Analysis Services
6 3 (1.01%) SQL Server 2008
6 3 (1.01%) SQL Server Analysis Services
7 1 (0.34%) Apache Hive
7 1 (0.34%) Big Data
7 1 (0.34%) Enterprise Data Warehouse
7 1 (0.34%) Hadoop
7 1 (0.34%) HBase
7 1 (0.34%) MongoDB
7 1 (0.34%) Oracle Database
7 1 (0.34%) Pentaho
7 1 (0.34%) SQL Server 2014
7 1 (0.34%) SQL Server Reporting Services
Development Applications
1 10 (3.38%) MSI
2 6 (2.03%) SQL Server Management Studio (SSMS)
3 1 (0.34%) ERwin
General
1 13 (4.39%) Finance
2 2 (0.68%) Manufacturing
3 1 (0.34%) Electronics
3 1 (0.34%) Marketing
3 1 (0.34%) Telecoms
Job Titles
1 84 (28.38%) Support Engineer
2 30 (10.14%) Virtualisation Engineer
3 26 (8.78%) Administrator
3 26 (8.78%) Linux Engineer
4 25 (8.45%) Support Specialist
5 20 (6.76%) Linux Administrator
6 19 (6.42%) Linux Support
7 18 (6.08%) Architect
8 16 (5.41%) Service Architect
9 14 (4.73%) Backup Engineer
10 13 (4.39%) Middleware Engineer
11 12 (4.05%) Server Engineer
12 11 (3.72%) Linux Support Engineer
12 11 (3.72%) Server Support
12 11 (3.72%) Unix Support
12 11 (3.72%) Wintel Support
13 10 (3.38%) Storage Engineer
13 10 (3.38%) Unix Engineer
13 10 (3.38%) Windows Engineer
14 9 (3.04%) Unix Support Engineer
Libraries, Frameworks & Software Standards
1 40 (13.51%) Middleware
2 18 (6.08%) IBM Integration Bus
3 13 (4.39%) J2EE
4 9 (3.04%) ISPF
5 8 (2.70%) Web Services
6 4 (1.35%) ADO
7 3 (1.01%) .NET
7 3 (1.01%) ASP.NET
7 3 (1.01%) SAP Basis
8 2 (0.68%) MDX
Miscellaneous
1 63 (21.28%) Clustering
2 61 (20.61%) Computer Science
3 48 (16.22%) Management Information System
4 16 (5.41%) Analytical Skills
5 14 (4.73%) CMDB
5 14 (4.73%) Mainframe
6 11 (3.72%) Replication
7 8 (2.70%) IBM Mainframe
8 7 (2.36%) User Experience
9 6 (2.03%) Private Cloud
10 3 (1.01%) N-Tier
11 2 (0.68%) Data Centre
11 2 (0.68%) Smartphone
11 2 (0.68%) Virtual Team
11 2 (0.68%) Visualisation
12 1 (0.34%) Data Integration
12 1 (0.34%) Economics
12 1 (0.34%) EMC VMAX
12 1 (0.34%) iPad
12 1 (0.34%) Symmetrix DMX
Operating Systems
1 147 (49.66%) Windows
2 121 (40.88%) AIX
3 112 (37.84%) Windows Server
4 86 (29.05%) Unix
5 81 (27.36%) Solaris
6 74 (25.00%) Linux
7 55 (18.58%) Red Hat Enterprise Linux
8 49 (16.55%) Windows Server 2008
9 41 (13.85%) Windows Server 2003
10 18 (6.08%) OS/390
11 15 (5.07%) HPUX
12 9 (3.04%) MVS
12 9 (3.04%) zOS
13 3 (1.01%) CentOS
14 2 (0.68%) Android
15 1 (0.34%) Apple iOS
15 1 (0.34%) Windows 7
15 1 (0.34%) Windows Server 2012
Processes & Methodologies
1 240 (81.08%) ITIL
2 110 (37.16%) Change Management
3 108 (36.49%) Problem Management
4 89 (30.07%) Root Cause Analysis
5 86 (29.05%) Release Management
6 74 (25.00%) Project Management
7 69 (23.31%) Incident Management
8 63 (21.28%) Business Continuity
9 57 (19.26%) High Availability
10 56 (18.92%) QMS
11 46 (15.54%) Compliance Management
12 43 (14.53%) Quality Management
13 35 (11.82%) Configuration Management
14 26 (8.78%) ITIL V3
15 22 (7.43%) SOA
16 19 (6.42%) ITSM
16 19 (6.42%) Knowledge Management
17 18 (6.08%) Security Management
18 17 (5.74%) Service Design
19 16 (5.41%) Change Control
Programming Languages
1 22 (7.43%) SQL
2 19 (6.42%) Java
3 16 (5.41%) Perl
4 14 (4.73%) C++
5 13 (4.39%) C
6 9 (3.04%) JCL
6 9 (3.04%) REXX
7 7 (2.36%) T-SQL
8 6 (2.03%) PowerShell
9 4 (1.35%) Python
9 4 (1.35%) VB
9 4 (1.35%) VBScript
10 3 (1.01%) Bash Shell
10 3 (1.01%) C#
10 3 (1.01%) PHP
10 3 (1.01%) Ruby
10 3 (1.01%) VB.NET
10 3 (1.01%) VBA
11 1 (0.34%) JavaScript
11 1 (0.34%) Shell Script
Qualifications
1 134 (45.27%) Security Cleared
2 110 (37.16%) SC Cleared
3 62 (20.95%) Degree
4 46 (15.54%) RHCE
5 45 (15.20%) BPSS Clearance
6 29 (9.80%) Microsoft Certification
7 12 (4.05%) MCSE
8 10 (3.38%) MCDBA
9 9 (3.04%) DV Cleared
10 5 (1.69%) CCNA
10 5 (1.69%) CCNP
10 5 (1.69%) Cisco Certification
10 5 (1.69%) MCP
11 4 (1.35%) ITIL Certification
12 3 (1.01%) ITIL Foundation Certificate
13 1 (0.34%) AAT
13 1 (0.34%) BC Cleared
13 1 (0.34%) MCITP
Quality Assurance & Compliance
1 99 (33.45%) SLA
2 46 (15.54%) ISO 9001
3 38 (12.84%) Disclosure Scotland
4 1 (0.34%) JSP 440
4 1 (0.34%) QA
System Software
1 53 (17.91%) Active Directory
2 47 (15.88%) KVM
2 47 (15.88%) VMware Infrastructure
3 43 (14.53%) Microsoft App-V
4 41 (13.85%) XenApp
5 40 (13.51%) XenDesktop
5 40 (13.51%) XenServer
6 36 (12.16%) Oracle RAC
7 10 (3.38%) Terminal Services
8 9 (3.04%) Hyper-V
8 9 (3.04%) Time Sharing Option
9 2 (0.68%) Firmware
10 1 (0.34%) vSphere
Systems Management
1 40 (13.51%) EMC NetWorker
1 40 (13.51%) XenMobile
2 38 (12.84%) SafeCom
3 32 (10.81%) EdgeSight
4 20 (6.76%) NetBackup
4 20 (6.76%) Tivoli Storage Manager
5 16 (5.41%) HP Data Protector
5 16 (5.41%) Perfmon
6 15 (5.07%) Tivoli
7 14 (4.73%) OpenView Configuration Management
8 11 (3.72%) OpenView
9 10 (3.38%) Microsoft Clustering
10 8 (2.70%) HP SIM
11 7 (2.36%) Control-M
11 7 (2.36%) SCCM
12 5 (1.69%) Microsoft Data Protection Manager
12 5 (1.69%) SCOM
12 5 (1.69%) SCVMM
13 4 (1.35%) Puppet
13 4 (1.35%) Simpana
Vendors
1 161 (54.39%) HP
2 133 (44.93%) Microsoft
3 92 (31.08%) Oracle
4 65 (21.96%) SAP
5 57 (19.26%) IBM
6 55 (18.58%) VMware
7 54 (18.24%) Citrix
8 52 (17.57%) ServiceNow
9 51 (17.23%) Red Hat
10 38 (12.84%) EMC
10 38 (12.84%) ThinPrint
11 34 (11.49%) AppSense
12 33 (11.15%) CA
13 21 (7.09%) Symantec
14 13 (4.39%) Fujitsu
14 13 (4.39%) Sun
15 12 (4.05%) Axway
16 10 (3.38%) Lotus
17 7 (2.36%) BMC
18 6 (2.03%) Cisco
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