The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Service Management
Rank 42 29 20
Rank change year-on-year
-13 -9
Contract jobs citing Service Management 46 31 19
As % of all contract IT jobs located in the North East 4.23% 5.27% 5.28%
As % of the Processes & Methodologies category 5.12% 6.84% 7.54%
Number of daily rates quoted 26 27 15
Average daily rate
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£383 £345 £315
Average daily rate % change year-on-year
+10.86% +9.52%
90% offered a daily rate of more than £205 £150 £174
10% offered a daily rate of more than £508 £451 £452
UK excluding London average daily rate £375 £361 £350
% change year-on-year
+3.80% +3.21%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £18.52 £14.00 £13.35
% change year-on-year
+32.28% +4.86%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
898 453 252
As % of all contract IT jobs located in the North East 82.54% 77.04% 70.00%
Number of daily rates quoted 587 281 132
Average daily rate £425 £360 £350
Average daily rate % change year-on-year
+18.05% +2.85%
90% offered a daily rate of more than £280 £240 £210
10% offered a daily rate of more than £550 £500 £550
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 29 31 29
Average hourly rate £18.50 £18.90 £30.00
Average hourly rate % change year-on-year
-2.11% -37.00%
90% offered a hourly rate of more than £12.07 £13.00 £17.00
10% offered a hourly rate of more than £42.60 £32.50 £32.50
UK excluding London average hourly rate £32.50 £26.98 £30.50
% change year-on-year
+20.48% -11.55%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 4 September 2015.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -13 41 £375 +7.52% 4
Durham -8 2 £413 +175.00% 1
Northumberland - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 4 September 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 52 (63.41%) ITIL
2 44 (53.66%) Microsoft
3 32 (39.02%) Security Cleared
4 27 (32.93%) SC Cleared
5 26 (31.71%) MS Office
6 25 (30.49%) HP
6 25 (30.49%) Problem Management
7 24 (29.27%) MS Excel
8 23 (28.05%) SQL
9 22 (26.83%) Windows
9 22 (26.83%) Linux
9 22 (26.83%) Finance
10 21 (25.61%) Service Delivery
10 21 (25.61%) Web Services
11 19 (23.17%) Oracle
12 18 (21.95%) Java
12 18 (21.95%) WebLogic
13 17 (20.73%) SOAP
13 17 (20.73%) J2EE
13 17 (20.73%) Ant
13 17 (20.73%) SLA
13 17 (20.73%) Informatica
13 17 (20.73%) WebLogic Scripting Tool
14 16 (19.51%) Analytical Skills
14 16 (19.51%) Shell Script
15 15 (18.29%) Project Management
15 15 (18.29%) ITSM
16 14 (17.07%) LDAP
17 12 (14.63%) Root Cause Analysis
18 11 (13.41%) Incident Management

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 4 September 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 18 (21.95%) WebLogic
2 9 (10.98%) AquaLogic
3 4 (4.88%) SharePoint
3 4 (4.88%) MS Exchange
Applications
1 26 (31.71%) MS Office
2 24 (29.27%) MS Excel
3 4 (4.88%) MS PowerPoint
4 3 (3.66%) Spreadsheet
Business Applications
1 2 (2.44%) Remedy ITSM
2 1 (1.22%) Dynamics CRM
Cloud Services
1 1 (1.22%) IaaS
Communications & Networking
1 14 (17.07%) LDAP
2 3 (3.66%) LAN
2 3 (3.66%) WAN
2 3 (3.66%) Firewall
2 3 (3.66%) Cisco IOS
2 3 (3.66%) Network Security
2 3 (3.66%) Junos
3 2 (2.44%) SAN
3 2 (2.44%) DNS
4 1 (1.22%) SSL
4 1 (1.22%) Cisco ASA
4 1 (1.22%) DSL
4 1 (1.22%) F5 BIG-IP LTM
4 1 (1.22%) F5 BIG-IP GTM
Database & Business Intelligence
1 11 (13.41%) Oracle Reports
1 11 (13.41%) Oracle Database
2 6 (7.32%) SQL Server
2 6 (7.32%) SQL Server 2008
2 6 (7.32%) SQL Server 2005
2 6 (7.32%) SQL Server Integration Services
3 4 (4.88%) SQL Server Analysis Services
3 4 (4.88%) Microsoft Analysis Services
4 1 (1.22%) SQL Server Reporting Services
Development Applications
1 17 (20.73%) Ant
General
1 22 (26.83%) Finance
2 6 (7.32%) Legal
3 4 (4.88%) Military
4 2 (2.44%) Telecoms
Job Titles
1 17 (20.73%) Analyst
2 14 (17.07%) Project Manager
3 10 (12.20%) Developer
4 8 (9.76%) Service Analyst
4 8 (9.76%) Service Desk Analyst
4 8 (9.76%) Service Manager
5 6 (7.32%) Operations Manager
6 5 (6.10%) Services Delivery Manager
6 5 (6.10%) Delivery Manager
7 4 (4.88%) Informatica Developer
7 4 (4.88%) Administrator
7 4 (4.88%) Systems Analyst
7 4 (4.88%) Linux Support
8 3 (3.66%) SQL Developer
8 3 (3.66%) Author
8 3 (3.66%) Network Engineer
8 3 (3.66%) Process Analyst
8 3 (3.66%) Release Manager
9 2 (2.44%) Support Consultant
9 2 (2.44%) Consultant
Libraries, Frameworks & Software Standards
1 21 (25.61%) Web Services
2 17 (20.73%) J2EE
2 17 (20.73%) SOAP
3 10 (12.20%) JDBC
3 10 (12.20%) JMS
3 10 (12.20%) Middleware
3 10 (12.20%) JNDI
4 6 (7.32%) .NET
5 4 (4.88%) HTML
5 4 (4.88%) CSS
5 4 (4.88%) MDX
5 4 (4.88%) HTML5
6 1 (1.22%) Oracle Fusion
6 1 (1.22%) Java EE
Miscellaneous
1 16 (19.51%) Analytical Skills
2 10 (12.20%) Clustering
3 7 (8.54%) Management Information System
4 6 (7.32%) N-Tier
5 5 (6.10%) Economics
6 4 (4.88%) Enterprise Software
7 3 (3.66%) iPad
7 3 (3.66%) Cryptography
8 1 (1.22%) PMI
8 1 (1.22%) Smartphone
8 1 (1.22%) CMDB
8 1 (1.22%) Smart Meter
8 1 (1.22%) Performance Metrics
8 1 (1.22%) Data Centre
Operating Systems
1 22 (26.83%) Windows
1 22 (26.83%) Linux
2 10 (12.20%) Red Hat Enterprise Linux
3 6 (7.32%) Windows Server 2003
4 5 (6.10%) Windows XP
4 5 (6.10%) Windows 7
5 3 (3.66%) Android
5 3 (3.66%) Windows Server 2008
Processes & Methodologies
1 52 (63.41%) ITIL
2 25 (30.49%) Problem Management
3 21 (25.61%) Service Delivery
4 15 (18.29%) ITSM
4 15 (18.29%) Project Management
5 12 (14.63%) Root Cause Analysis
6 11 (13.41%) Incident Management
7 10 (12.20%) Change Management
7 10 (12.20%) SOA
7 10 (12.20%) High Availability
8 6 (7.32%) Line Management
8 6 (7.32%) Microsoft Office Automation
8 6 (7.32%) Business Intelligence
8 6 (7.32%) Business Development
8 6 (7.32%) Time Management
8 6 (7.32%) Data Management
9 5 (6.10%) Web Design
9 5 (6.10%) Information Security
9 5 (6.10%) Programme Management
9 5 (6.10%) Requirements Analysis
Programming Languages
1 23 (28.05%) SQL
2 18 (21.95%) Java
3 17 (20.73%) WebLogic Scripting Tool
4 16 (19.51%) Shell Script
5 10 (12.20%) Bash Shell
6 9 (10.98%) PL/SQL
7 6 (7.32%) VBScript
7 6 (7.32%) VB.NET
7 6 (7.32%) VBA
8 5 (6.10%) VB
9 4 (4.88%) JavaScript
9 4 (4.88%) C#
10 3 (3.66%) C
11 1 (1.22%) PowerShell
Qualifications
1 32 (39.02%) Security Cleared
2 27 (32.93%) SC Cleared
3 5 (6.10%) PMI Certification
4 4 (4.88%) ITIL Foundation Certificate
4 4 (4.88%) PMP
5 2 (2.44%) ITIL Certification
6 1 (1.22%) DV Cleared
Quality Assurance & Compliance
1 17 (20.73%) SLA
2 4 (4.88%) ISO 9001
3 2 (2.44%) QA
3 2 (2.44%) JSP 440
System Software
1 9 (10.98%) Active Directory
2 5 (6.10%) VMware ESXi
3 4 (4.88%) Microsoft App-V
4 3 (3.66%) vSphere
5 2 (2.44%) Hyper-V
Systems Management
1 6 (7.32%) OpenView
2 3 (3.66%) Netcool
2 3 (3.66%) OpenView Configuration Management
3 2 (2.44%) WhatsUp Gold
4 1 (1.22%) HP Operations Orchestration
4 1 (1.22%) HP UCMDB
4 1 (1.22%) Systems Management Server (SMS)
Vendors
1 44 (53.66%) Microsoft
2 25 (30.49%) HP
3 19 (23.17%) Oracle
4 17 (20.73%) Informatica
5 10 (12.20%) Red Hat
6 8 (9.76%) Cisco
7 5 (6.10%) Dell
8 3 (3.66%) NetApp
8 3 (3.66%) CheckPoint
8 3 (3.66%) McAfee
8 3 (3.66%) Juniper
8 3 (3.66%) TippingPoint
8 3 (3.66%) F5
9 2 (2.44%) ServiceNow
9 2 (2.44%) Riverbed
9 2 (2.44%) 3PAR
9 2 (2.44%) Crossbeam
9 2 (2.44%) Remedy
9 2 (2.44%) EMC
10 1 (1.22%) BT
Tyne and Wear
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