The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 27 21 25
Rank change year-on-year
-6 +4
Contract jobs citing Service Management 32 19 22
As % of all contract IT jobs located in the North East 5.27% 4.92% 4.44%
As % of the Processes & Methodologies category 7.10% 7.04% 6.71%
Number of daily rates quoted 28 15 3
Average daily rate
Keep up to 90%
of your Daily Rate
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£349 £315 £525
Average daily rate % change year-on-year
+10.71% -40.00%
UK excluding London average daily rate £354 £350 £360
% change year-on-year
+1.07% -2.77%
Number of hourly rates quoted 0 1 2
Average hourly rate - £19.00 £21.50
Average hourly rate % change year-on-year
- -11.62%
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
451 270 328
As % of all contract IT jobs located in the North East 74.30% 69.95% 66.13%
Number of daily rates quoted 282 138 148
Average daily rate £363 £350 £350
Average daily rate % change year-on-year
+3.57% -
90% offered a daily rate of more than £250 £225 £220
10% offered a daily rate of more than £500 £665 £525
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 29 31 22
Average hourly rate £18.50 £30.00 £21.50
Average hourly rate % change year-on-year
-38.33% +39.53%
90% offered a hourly rate of more than £13.00 £17.00 £13.02
10% offered a hourly rate of more than £32.09 £32.50 £22.50
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 22 August 2014.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +1 30 £350 +38.61% 5
Durham -11 2 £150 -54.19%
Northumberland - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 22 August 2014, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 26 (47.27%) Security Cleared
2 25 (45.45%) ITIL
3 23 (41.82%) WAN
4 21 (38.18%) LAN
5 20 (36.36%) SC Cleared
6 19 (34.55%) UNIX
7 17 (30.91%) Firewall
8 15 (27.27%) Service Delivery
8 15 (27.27%) Windows
9 14 (25.45%) AIX
9 14 (25.45%) Solaris
9 14 (25.45%) MS Office
9 14 (25.45%) SAN
10 13 (23.64%) Microsoft
10 13 (23.64%) Incident Management
11 12 (21.82%) Middleware
12 11 (20.00%) VPN
12 11 (20.00%) PRINCE2
12 11 (20.00%) Configuration Management
12 11 (20.00%) Project Management
12 11 (20.00%) VMware
12 11 (20.00%) VMware Infrastructure
13 10 (18.18%) Open Source
13 10 (18.18%) DNS
13 10 (18.18%) Cisco
13 10 (18.18%) Red Hat
14 9 (16.36%) HP
14 9 (16.36%) Oracle
15 8 (14.55%) Windows Server 2003
15 8 (14.55%) WhatsUp Gold

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 22 August 2014, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (9.09%) WebLogic
2 4 (7.27%) Oracle Application Server
3 3 (5.45%) SharePoint
3 3 (5.45%) MS Exchange
4 1 (1.82%) Apache
4 1 (1.82%) Tomcat
4 1 (1.82%) IIS
Applications
1 14 (25.45%) MS Office
2 7 (12.73%) MS Excel
Cloud Services
1 1 (1.82%) SaaS
Communications & Networking
1 23 (41.82%) WAN
2 21 (38.18%) LAN
3 17 (30.91%) Firewall
4 14 (25.45%) SAN
5 11 (20.00%) VPN
6 10 (18.18%) DNS
7 6 (10.91%) Cisco IOS
8 5 (9.09%) F5 BIG-IP LTM
8 5 (9.09%) F5 BIG-IP GTM
8 5 (9.09%) Network Security
8 5 (9.09%) SSL
8 5 (9.09%) DHCP
9 4 (7.27%) Junos
10 2 (3.64%) DSL
10 2 (3.64%) 3G
10 2 (3.64%) MPLS
10 2 (3.64%) Cisco ASA
10 2 (3.64%) 4G
11 1 (1.82%) NAS
11 1 (1.82%) Internet
Database & Business Intelligence
1 7 (12.73%) SQL Server
2 6 (10.91%) Oracle Database
3 5 (9.09%) SQL Server 2008
3 5 (9.09%) Oracle Database 11g
General
1 4 (7.27%) Telecoms
2 3 (5.45%) Finance
3 2 (3.64%) Military
3 2 (3.64%) Front Office
4 1 (1.82%) Pharmaceutical
4 1 (1.82%) Back Office
4 1 (1.82%) Manufacturing
Job Titles
1 11 (20.00%) Project Manager
1 11 (20.00%) UNIX Engineer
2 7 (12.73%) Analyst
2 7 (12.73%) Network Engineer
3 6 (10.91%) Support Engineer
4 4 (7.27%) Service Analyst
4 4 (7.27%) 2nd Line Support
5 3 (5.45%) Service Manager
6 2 (3.64%) Business Analyst
6 2 (3.64%) Senior Manager
6 2 (3.64%) Support Analyst
6 2 (3.64%) Telecoms Project Manager
7 1 (1.82%) Service Operations Manager
7 1 (1.82%) Agile Coach
7 1 (1.82%) Change and Release Analyst
7 1 (1.82%) 2nd Line Support Analyst
7 1 (1.82%) 2nd Line Support Engineer
7 1 (1.82%) Data Network Engineer
7 1 (1.82%) Senior Service Manager
7 1 (1.82%) Applications Manager
Libraries, Frameworks & Software Standards
1 12 (21.82%) Middleware
2 6 (10.91%) Web Services
3 3 (5.45%) XML
3 3 (5.45%) .NET
4 2 (3.64%) WCF
4 2 (3.64%) .NET Framework
5 1 (1.82%) ADO.NET Entity Framework
5 1 (1.82%) REST
5 1 (1.82%) AppFabric
5 1 (1.82%) JGroups
5 1 (1.82%) JSON
5 1 (1.82%) WF
5 1 (1.82%) SOAP
5 1 (1.82%) XSL
Miscellaneous
1 10 (18.18%) Open Source
2 5 (9.09%) Fat Client
2 5 (9.09%) Thin Client
2 5 (9.09%) HACMP
2 5 (9.09%) Cryptography
3 4 (7.27%) Economics
4 3 (5.45%) PMI
5 2 (3.64%) Computer Science
6 1 (1.82%) Symmetrix DMX
6 1 (1.82%) Data Extraction
6 1 (1.82%) Celerra
6 1 (1.82%) Management Information System
6 1 (1.82%) Clustering
6 1 (1.82%) CLARiiON
Operating Systems
1 19 (34.55%) UNIX
2 15 (27.27%) Windows
3 14 (25.45%) AIX
3 14 (25.45%) Solaris
4 8 (14.55%) Windows Server 2003
5 7 (12.73%) HPUX
6 6 (10.91%) Linux
7 5 (9.09%) Windows Server 2008
7 5 (9.09%) Red Hat Enterprise Linux
8 1 (1.82%) Windows 7
Processes & Methodologies
1 25 (45.45%) ITIL
2 15 (27.27%) Service Delivery
3 13 (23.64%) Incident Management
4 11 (20.00%) PRINCE2
4 11 (20.00%) Configuration Management
4 11 (20.00%) Project Management
5 8 (14.55%) Network Management
5 8 (14.55%) Network Monitoring
6 7 (12.73%) Disaster Recovery
7 6 (10.91%) Problem Management
8 5 (9.09%) Capacity Management
8 5 (9.09%) Performance Testing
8 5 (9.09%) Six Sigma
8 5 (9.09%) ITSM
8 5 (9.09%) Change Management
8 5 (9.09%) Network Design
8 5 (9.09%) Programme Management
9 4 (7.27%) Load Balancing
9 4 (7.27%) Change Data Capture
10 3 (5.45%) Release Management
Programming Languages
1 7 (12.73%) SQL
2 4 (7.27%) Java
3 1 (1.82%) Shell Script
3 1 (1.82%) C#
3 1 (1.82%) PL/SQL
3 1 (1.82%) VB
Qualifications
1 26 (47.27%) Security Cleared
2 20 (36.36%) SC Cleared
3 7 (12.73%) DV Cleared
4 5 (9.09%) IBM AIX Certification
5 3 (5.45%) PMI Certification
5 3 (5.45%) ISEB
6 2 (3.64%) ITIL Certification
6 2 (3.64%) ITIL Foundation Certificate
7 1 (1.82%) APMP
7 1 (1.82%) Six Sigma Green Belt
7 1 (1.82%) Degree
7 1 (1.82%) PRINCE2 Practitioner
7 1 (1.82%) PMP
7 1 (1.82%) ISEB Practitioner
Quality Assurance & Compliance
1 7 (12.73%) QA
2 4 (7.27%) JSP 440
3 3 (5.45%) SLA
4 2 (3.64%) BS15000
4 2 (3.64%) ISO 14001
4 2 (3.64%) BS7799
5 1 (1.82%) ISO/IEC 27001
System Software
1 11 (20.00%) VMware Infrastructure
2 7 (12.73%) Active Directory
3 6 (10.91%) VMware ESXi
4 5 (9.09%) GPFS
4 5 (9.09%) Oracle RAC
4 5 (9.09%) VMware ESX
5 4 (7.27%) Hyper-V
5 4 (7.27%) vSphere
5 4 (7.27%) KVM
5 4 (7.27%) RHEV
Systems Management
1 8 (14.55%) WhatsUp Gold
2 4 (7.27%) NetBackup
3 2 (3.64%) OpenView
3 2 (3.64%) Systems Management Server (SMS)
3 2 (3.64%) Netcool
3 2 (3.64%) OpenView Configuration Management
4 1 (1.82%) WSUS
4 1 (1.82%) CA SiteMinder
Vendors
1 13 (23.64%) Microsoft
2 11 (20.00%) VMware
3 10 (18.18%) Cisco
3 10 (18.18%) Red Hat
4 9 (16.36%) HP
4 9 (16.36%) Oracle
5 7 (12.73%) F5
5 7 (12.73%) Juniper
5 7 (12.73%) CheckPoint
6 6 (10.91%) McAfee
6 6 (10.91%) IBM
7 5 (9.09%) EMC
7 5 (9.09%) Citrix
8 4 (7.27%) Veritas
8 4 (7.27%) TippingPoint
8 4 (7.27%) 3PAR
9 3 (5.45%) Riverbed
9 3 (5.45%) Crossbeam
10 2 (3.64%) NetApp
11 1 (1.82%) Remedy
North East
Nigel Wright Consultancy
Rate: Up to £500 per day
Posted: 4 days ago