The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 35 29 23
Rank change year-on-year
-6 -6
Contract jobs citing Service Management 36 15 28
As % of all contract IT jobs located in the North East 4.51% 4.02% 6.07%
As % of the Processes & Methodologies category 6.13% 5.47% 9.76%
Number of daily rates quoted 22 9 8
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£387 £350 £160
Average daily rate % change year-on-year
+10.54% +118.75%
90% offered a daily rate of more than £341 £344 £100
10% offered a daily rate of more than £451 £500 £310
UK excluding London average daily rate £370 £350 £350
% change year-on-year
+5.71% -
Number of hourly rates quoted 0 1 0
Average hourly rate - £22.00 -
UK excluding London average hourly rate £15.00 £15.50 £17.50
% change year-on-year
-3.22% -11.42%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
587 274 287
As % of all contract IT jobs located in the North East 73.56% 73.46% 62.26%
Number of daily rates quoted 399 129 120
Average daily rate £400 £350 £300
Average daily rate % change year-on-year
+14.28% +16.66%
90% offered a daily rate of more than £275 £208 £150
10% offered a daily rate of more than £500 £490 £461
UK excluding London average daily rate £388 £365 £365
% change year-on-year
+6.16% -
Number of hourly rates quoted 19 23 22
Average hourly rate £28.50 £23.75 £28.75
Average hourly rate % change year-on-year
+20.00% -17.39%
90% offered a hourly rate of more than £15.00 £12.50 £14.73
10% offered a hourly rate of more than £38.00 £34.00 £37.50
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 19 December 2014.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -6 33 £399 -14.23% 3
Durham -14 1 £200 -37.00%
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 19 December 2014, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 53 (65.43%) ITIL
2 41 (50.62%) Security Cleared
3 34 (41.98%) Windows
4 29 (35.80%) Service Delivery
5 28 (34.57%) SC Cleared
6 26 (32.10%) Microsoft
7 24 (29.63%) MS Office
8 23 (28.40%) MS Excel
9 22 (27.16%) Windows Server 2003
10 21 (25.93%) Active Directory
10 21 (25.93%) Incident Management
11 20 (24.69%) Windows Server 2008
11 20 (24.69%) LAN
11 20 (24.69%) WAN
12 19 (23.46%) Firewall
13 18 (22.22%) HP
13 18 (22.22%) SQL
14 17 (20.99%) Cisco
15 16 (19.75%) Project Management
15 16 (19.75%) Network Monitoring
16 15 (18.52%) WhatsUp Gold
16 15 (18.52%) Network Management
16 15 (18.52%) Juniper
16 15 (18.52%) CheckPoint
17 14 (17.28%) DNS
17 14 (17.28%) Clustering
17 14 (17.28%) McAfee
17 14 (17.28%) Problem Management
17 14 (17.28%) Cisco IOS
17 14 (17.28%) F5

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 19 December 2014, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (9.88%) MS Exchange
2 7 (8.64%) WebLogic
3 4 (4.94%) AquaLogic
4 3 (3.70%) SharePoint
5 1 (1.23%) Oracle Application Server
5 1 (1.23%) Oracle Workflow
5 1 (1.23%) IIS
5 1 (1.23%) Apache
5 1 (1.23%) Tomcat
Applications
1 24 (29.63%) MS Office
2 23 (28.40%) MS Excel
3 3 (3.70%) MS Project
4 1 (1.23%) MS PowerPoint
Business Applications
1 1 (1.23%) Oracle EBS R12
1 1 (1.23%) Oracle EBS
Communications & Networking
1 20 (24.69%) LAN
1 20 (24.69%) WAN
2 19 (23.46%) Firewall
3 14 (17.28%) DNS
3 14 (17.28%) Cisco IOS
4 13 (16.05%) F5 BIG-IP LTM
4 13 (16.05%) F5 BIG-IP GTM
4 13 (16.05%) SSL
4 13 (16.05%) SAN
5 11 (13.58%) Network Security
5 11 (13.58%) LDAP
6 10 (12.35%) Cisco ASA
7 9 (11.11%) Junos
8 3 (3.70%) VPN
8 3 (3.70%) SMS
9 1 (1.23%) MPLS
9 1 (1.23%) DSL
9 1 (1.23%) DHCP
Database & Business Intelligence
1 5 (6.17%) Oracle Database
1 5 (6.17%) Oracle Reports
2 3 (3.70%) SQL Server
3 1 (1.23%) Oracle Database 11g
3 1 (1.23%) SQL Server 2008
3 1 (1.23%) Oracle Discoverer
Development Applications
1 6 (7.41%) Ant
General
1 10 (12.35%) Finance
2 4 (4.94%) Military
3 3 (3.70%) Billing
4 2 (2.47%) Electronics
4 2 (2.47%) Front Office
5 1 (1.23%) Back Office
Job Titles
1 15 (18.52%) Network Engineer
2 13 (16.05%) Project Manager
3 8 (9.88%) Analyst
3 8 (9.88%) Service Manager
4 5 (6.17%) Consultant
4 5 (6.17%) Service Analyst
5 4 (4.94%) Senior Manager
6 3 (3.70%) Informatica Specialist
6 3 (3.70%) UNIX Engineer
6 3 (3.70%) Senior Project Manager
6 3 (3.70%) Support Engineer
7 2 (2.47%) 2nd Line Support
7 2 (2.47%) Network Consultant
7 2 (2.47%) Services Delivery Manager
7 2 (2.47%) Service Desk Analyst
7 2 (2.47%) Delivery Manager
7 2 (2.47%) Problem Manager
7 2 (2.47%) Applications Specialist
7 2 (2.47%) Incident Manager
8 1 (1.23%) Change and Release Analyst
Libraries, Frameworks & Software Standards
1 7 (8.64%) Middleware
1 7 (8.64%) Web Services
2 6 (7.41%) J2EE
2 6 (7.41%) JDBC
2 6 (7.41%) JMS
2 6 (7.41%) JNDI
3 5 (6.17%) SOAP
4 3 (3.70%) XML
4 3 (3.70%) .NET
5 2 (2.47%) CSS
5 2 (2.47%) .NET Framework
5 2 (2.47%) WCF
6 1 (1.23%) REST
6 1 (1.23%) WF
6 1 (1.23%) JSON
6 1 (1.23%) JGroups
6 1 (1.23%) AppFabric
6 1 (1.23%) ADO.NET Entity Framework
6 1 (1.23%) HTML
6 1 (1.23%) XSL
Miscellaneous
1 14 (17.28%) Clustering
2 11 (13.58%) Cryptography
3 10 (12.35%) Analytical Skills
4 6 (7.41%) Management Information System
4 6 (7.41%) Economics
5 5 (6.17%) iPad
6 3 (3.70%) Performance Metrics
6 3 (3.70%) Open Source
6 3 (3.70%) Replication
7 2 (2.47%) HACMP
8 1 (1.23%) Computer Science
8 1 (1.23%) Fat Client
8 1 (1.23%) Thin Client
Operating Systems
1 34 (41.98%) Windows
2 22 (27.16%) Windows Server 2003
3 20 (24.69%) Windows Server 2008
4 12 (14.81%) Linux
5 8 (9.88%) UNIX
6 6 (7.41%) Red Hat Enterprise Linux
7 5 (6.17%) Android
8 4 (4.94%) AIX
8 4 (4.94%) HPUX
8 4 (4.94%) Solaris
9 1 (1.23%) Windows 7
Processes & Methodologies
1 53 (65.43%) ITIL
2 29 (35.80%) Service Delivery
3 21 (25.93%) Incident Management
4 16 (19.75%) Project Management
4 16 (19.75%) Network Monitoring
5 15 (18.52%) Network Management
6 14 (17.28%) Problem Management
7 13 (16.05%) Network Design
8 12 (14.81%) Load Balancing
9 9 (11.11%) PRINCE2
10 8 (9.88%) Root Cause Analysis
11 7 (8.64%) Time Management
12 5 (6.17%) High Availability
12 5 (6.17%) Programme Management
12 5 (6.17%) Change Management
13 4 (4.94%) SOA
13 4 (4.94%) Six Sigma
13 4 (4.94%) Configuration Management
13 4 (4.94%) ITSM
13 4 (4.94%) Continuous Improvement
Programming Languages
1 18 (22.22%) SQL
2 7 (8.64%) Java
3 6 (7.41%) PL/SQL
3 6 (7.41%) WebLogic Scripting Tool
4 5 (6.17%) Shell Script
5 1 (1.23%) VB
5 1 (1.23%) C#
Qualifications
1 41 (50.62%) Security Cleared
2 28 (34.57%) SC Cleared
3 11 (13.58%) DV Cleared
4 3 (3.70%) ITIL Foundation Certificate
5 2 (2.47%) ISEB
5 2 (2.47%) ITIL Certification
5 2 (2.47%) IBM AIX Certification
6 1 (1.23%) Degree
6 1 (1.23%) PRINCE2 Certification
Quality Assurance & Compliance
1 13 (16.05%) QA
2 10 (12.35%) JSP 440
3 8 (9.88%) SLA
4 4 (4.94%) ISO 9001
5 2 (2.47%) BS15000
5 2 (2.47%) ISO 14001
5 2 (2.47%) BS7799
System Software
1 21 (25.93%) Active Directory
2 13 (16.05%) VMware ESXi
3 11 (13.58%) vSphere
4 10 (12.35%) Hyper-V
5 6 (7.41%) VMware Infrastructure
6 2 (2.47%) GPFS
7 1 (1.23%) KVM
7 1 (1.23%) RHEV
7 1 (1.23%) Oracle RAC
7 1 (1.23%) VMware ESX
Systems Management
1 15 (18.52%) WhatsUp Gold
2 9 (11.11%) MIIS
3 6 (7.41%) Systems Management Server (SMS)
4 5 (6.17%) OpenView Configuration Management
4 5 (6.17%) OpenView
5 2 (2.47%) Netcool
6 1 (1.23%) WSUS
6 1 (1.23%) NetBackup
6 1 (1.23%) CA SiteMinder
Vendors
1 26 (32.10%) Microsoft
2 18 (22.22%) HP
3 17 (20.99%) Cisco
4 15 (18.52%) Juniper
4 15 (18.52%) CheckPoint
5 14 (17.28%) McAfee
5 14 (17.28%) F5
6 12 (14.81%) Oracle
7 11 (13.58%) 3PAR
7 11 (13.58%) EMC
8 10 (12.35%) TippingPoint
9 8 (9.88%) Red Hat
10 7 (8.64%) VMware
11 6 (7.41%) Informatica
12 2 (2.47%) IBM
12 2 (2.47%) NetApp
12 2 (2.47%) Riverbed
12 2 (2.47%) Crossbeam
13 1 (1.23%) Citrix
13 1 (1.23%) Veritas