The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 43 25 16
Rank change year-on-year
-18 -9
Contract jobs citing Service Management 25 41 22
As % of all contract IT jobs located in the North East 3.46% 6.27% 7.26%
As % of the Processes & Methodologies category 4.80% 8.28% 10.43%
Number of daily rates quoted 18 26 3
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£300 £276 £313
Average daily rate % change year-on-year
+8.59% -11.60%
UK excluding London average daily rate £362 £354 £365
% change year-on-year
+2.33% -3.15%
Number of hourly rates quoted 0 0 3
Average hourly rate - - £18.90
UK excluding London average hourly rate £13.35 £20.02 £16.00
% change year-on-year
-33.30% +25.09%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
521 495 211
As % of all contract IT jobs located in the North East 72.16% 75.69% 69.64%
Number of daily rates quoted 302 313 81
Average daily rate £360 £300 £325
Average daily rate % change year-on-year
+20.00% -7.69%
90% offered a daily rate of more than £250 £204 £260
10% offered a daily rate of more than £518 £465 £450
UK excluding London average daily rate £393 £375 £361
% change year-on-year
+4.66% +3.87%
Number of hourly rates quoted 27 12 15
Average hourly rate £13.00 £17.50 £18.90
Average hourly rate % change year-on-year
-25.71% -7.40%
UK excluding London average hourly rate £31.44 £29.75 £32.00
% change year-on-year
+5.68% -7.03%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 21 April 2015.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -6 25 £300 +10.09% 5
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 21 April 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 34 (60.71%) ITIL
2 31 (55.36%) Security Cleared
3 29 (51.79%) SC Cleared
4 24 (42.86%) MS Office
4 24 (42.86%) Microsoft
5 20 (35.71%) Project Management
6 18 (32.14%) HP
6 18 (32.14%) MS Excel
7 17 (30.36%) Problem Management
8 16 (28.57%) Analytical Skills
9 15 (26.79%) Service Delivery
10 14 (25.00%) Windows
11 12 (21.43%) Finance
11 12 (21.43%) Incident Management
12 11 (19.64%) Economics
12 11 (19.64%) Change Management
12 11 (19.64%) Root Cause Analysis
13 10 (17.86%) Programme Management
13 10 (17.86%) SQL
13 10 (17.86%) Cisco
14 9 (16.07%) Red Hat
14 9 (16.07%) Oracle
14 9 (16.07%) LAN
14 9 (16.07%) WAN
14 9 (16.07%) Firewall
15 8 (14.29%) Middleware
15 8 (14.29%) Linux
15 8 (14.29%) Oracle Reports
15 8 (14.29%) LDAP
15 8 (14.29%) SLA

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 21 April 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (12.50%) WebLogic
2 6 (10.71%) AquaLogic
3 1 (1.79%) MS Exchange
3 1 (1.79%) Oracle Workflow
Applications
1 24 (42.86%) MS Office
2 18 (32.14%) MS Excel
3 4 (7.14%) MS Project
4 2 (3.57%) MS PowerPoint
Business Applications
1 1 (1.79%) Oracle EBS
1 1 (1.79%) Oracle EBS R12
Communications & Networking
1 9 (16.07%) LAN
1 9 (16.07%) WAN
1 9 (16.07%) Firewall
2 8 (14.29%) LDAP
3 6 (10.71%) Cisco IOS
4 5 (8.93%) Network Security
4 5 (8.93%) SAN
5 4 (7.14%) Junos
6 3 (5.36%) F5 BIG-IP LTM
6 3 (5.36%) F5 BIG-IP GTM
6 3 (5.36%) Cisco ASA
6 3 (5.36%) DNS
6 3 (5.36%) SSL
7 2 (3.57%) VPN
8 1 (1.79%) DSL
Database & Business Intelligence
1 8 (14.29%) Oracle Reports
2 6 (10.71%) Oracle Database
3 1 (1.79%) Oracle Discoverer
Development Applications
1 7 (12.50%) Ant
General
1 12 (21.43%) Finance
2 4 (7.14%) Billing
3 2 (3.57%) Electronics
3 2 (3.57%) Legal
3 2 (3.57%) Military
Job Titles
1 18 (32.14%) Project Manager
2 7 (12.50%) Network Engineer
3 6 (10.71%) Analyst
4 5 (8.93%) Informatica Developer
4 5 (8.93%) Developer
5 4 (7.14%) Service Manager
6 3 (5.36%) Release Manager
6 3 (5.36%) Service Desk Analyst
6 3 (5.36%) Service Analyst
7 2 (3.57%) Senior Manager
7 2 (3.57%) Senior Project Manager
7 2 (3.57%) Problem Manager
7 2 (3.57%) UNIX Engineer
7 2 (3.57%) Incident Manager
7 2 (3.57%) Report Manager
8 1 (1.79%) Applications Development Manager
8 1 (1.79%) Applications Manager
8 1 (1.79%) Applications Project Manager
8 1 (1.79%) Capacity Analyst
8 1 (1.79%) Documentation Specialist
Libraries, Frameworks & Software Standards
1 8 (14.29%) Middleware
2 7 (12.50%) JNDI
2 7 (12.50%) JMS
2 7 (12.50%) J2EE
2 7 (12.50%) JDBC
3 6 (10.71%) SOAP
3 6 (10.71%) Web Services
4 2 (3.57%) CSS
5 1 (1.79%) HTML
Miscellaneous
1 16 (28.57%) Analytical Skills
2 11 (19.64%) Economics
3 7 (12.50%) Clustering
4 6 (10.71%) Management Information System
5 5 (8.93%) Cryptography
6 3 (5.36%) Replication
7 2 (3.57%) Open Source
7 2 (3.57%) HACMP
8 1 (1.79%) iPad
8 1 (1.79%) Computer Science
8 1 (1.79%) CMDB
Operating Systems
1 14 (25.00%) Windows
2 8 (14.29%) Linux
3 7 (12.50%) Red Hat Enterprise Linux
4 4 (7.14%) Windows Server 2003
4 4 (7.14%) Windows Server 2008
5 3 (5.36%) UNIX
5 3 (5.36%) Windows XP
5 3 (5.36%) Windows 7
6 2 (3.57%) AIX
6 2 (3.57%) Solaris
7 1 (1.79%) VME
7 1 (1.79%) Android
Processes & Methodologies
1 34 (60.71%) ITIL
2 20 (35.71%) Project Management
3 17 (30.36%) Problem Management
4 15 (26.79%) Service Delivery
5 12 (21.43%) Incident Management
6 11 (19.64%) Change Management
6 11 (19.64%) Root Cause Analysis
7 10 (17.86%) Programme Management
8 7 (12.50%) Time Management
8 7 (12.50%) High Availability
9 6 (10.71%) Network Monitoring
9 6 (10.71%) SOA
9 6 (10.71%) ITSM
9 6 (10.71%) Business Continuity
10 5 (8.93%) Configuration Management
10 5 (8.93%) PRINCE2
10 5 (8.93%) OOA/OOD
10 5 (8.93%) Network Management
10 5 (8.93%) Requirements Analysis
10 5 (8.93%) Knowledge Management
Programming Languages
1 10 (17.86%) SQL
2 7 (12.50%) PL/SQL
2 7 (12.50%) WebLogic Scripting Tool
3 6 (10.71%) Shell Script
3 6 (10.71%) Java
4 1 (1.79%) COBOL
Qualifications
1 31 (55.36%) Security Cleared
2 29 (51.79%) SC Cleared
3 3 (5.36%) ITIL Certification
4 2 (3.57%) IBM AIX Certification
4 2 (3.57%) PRINCE2 Certification
4 2 (3.57%) ITIL Foundation Certificate
5 1 (1.79%) Degree
Quality Assurance & Compliance
1 8 (14.29%) SLA
2 7 (12.50%) ISO 9001
3 5 (8.93%) QA
4 4 (7.14%) JSP 440
System Software
1 7 (12.50%) Active Directory
2 5 (8.93%) VMware Infrastructure
2 5 (8.93%) vSphere
2 5 (8.93%) VMware ESXi
3 4 (7.14%) Hyper-V
4 2 (3.57%) GPFS
Systems Management
1 5 (8.93%) OpenView Configuration Management
1 5 (8.93%) WhatsUp Gold
2 2 (3.57%) OpenView
2 2 (3.57%) Systems Management Server (SMS)
Vendors
1 24 (42.86%) Microsoft
2 18 (32.14%) HP
3 10 (17.86%) Cisco
4 9 (16.07%) Oracle
4 9 (16.07%) Red Hat
5 7 (12.50%) Informatica
6 6 (10.71%) Juniper
6 6 (10.71%) CheckPoint
6 6 (10.71%) McAfee
6 6 (10.71%) VMware
6 6 (10.71%) F5
7 5 (8.93%) 3PAR
7 5 (8.93%) TippingPoint
7 5 (8.93%) EMC
8 3 (5.36%) Dell
8 3 (5.36%) Riverbed
8 3 (5.36%) Crossbeam
9 2 (3.57%) IBM
10 1 (1.79%) Micro Focus
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