The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 27 17 34
Rank change year-on-year
-10 +17
Contract jobs citing Service Management 45 22 14
As % of all contract IT jobs located in the North East 6.47% 6.23% 3.04%
As % of the Processes & Methodologies category 8.43% 9.24% 4.67%
Number of daily rates quoted 36 15 1
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£334 £315 £125
Average daily rate % change year-on-year
+6.11% +152.00%
UK excluding London average daily rate £365 £350 £350
% change year-on-year
+4.28% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £15.50 £13.75 £15.75
% change year-on-year
+12.72% -12.69%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
534 238 300
As % of all contract IT jobs located in the North East 76.83% 67.42% 65.08%
Number of daily rates quoted 334 124 137
Average daily rate £355 £350 £275
Average daily rate % change year-on-year
+1.42% +27.27%
90% offered a daily rate of more than £250 £190 £220
10% offered a daily rate of more than £475 £500 £538
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 38 26 20
Average hourly rate £20.13 £30.00 £16.64
Average hourly rate % change year-on-year
-32.91% +80.28%
90% offered a hourly rate of more than £13.00 £16.00 £7.64
10% offered a hourly rate of more than £32.09 £32.50 £25.00
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 19 September 2014.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear 0 40 £346 +37.12% 4
Durham -12 5 £156 -52.29%
Northumberland - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 19 September 2014, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 38 (61.29%) ITIL
2 31 (50.00%) Security Cleared
3 29 (46.77%) Windows
4 21 (33.87%) LAN
4 21 (33.87%) WAN
5 20 (32.26%) Windows Server 2003
5 20 (32.26%) Service Delivery
6 19 (30.65%) Firewall
6 19 (30.65%) MS Excel
6 19 (30.65%) SC Cleared
7 18 (29.03%) Microsoft
7 18 (29.03%) Active Directory
8 17 (27.42%) SAN
8 17 (27.42%) SQL
8 17 (27.42%) Windows Server 2008
9 16 (25.81%) Incident Management
10 15 (24.19%) UNIX
11 14 (22.58%) MS Office
11 14 (22.58%) DNS
12 13 (20.97%) Cisco
12 13 (20.97%) HP
13 12 (19.35%) Linux
13 12 (19.35%) DV Cleared
13 12 (19.35%) WhatsUp Gold
13 12 (19.35%) Network Management
13 12 (19.35%) Network Monitoring
14 11 (17.74%) F5
14 11 (17.74%) AIX
14 11 (17.74%) Solaris
14 11 (17.74%) Oracle

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 19 September 2014, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (11.29%) WebLogic
1 7 (11.29%) MS Exchange
2 4 (6.45%) Oracle Application Server
3 3 (4.84%) SharePoint
4 2 (3.23%) AquaLogic
5 1 (1.61%) Apache
5 1 (1.61%) Tomcat
5 1 (1.61%) IIS
Applications
1 19 (30.65%) MS Excel
2 14 (22.58%) MS Office
Communications & Networking
1 21 (33.87%) LAN
1 21 (33.87%) WAN
2 19 (30.65%) Firewall
3 17 (27.42%) SAN
4 14 (22.58%) DNS
5 10 (16.13%) Cisco IOS
6 9 (14.52%) Network Security
6 9 (14.52%) F5 BIG-IP LTM
6 9 (14.52%) F5 BIG-IP GTM
6 9 (14.52%) SSL
7 8 (12.90%) VPN
7 8 (12.90%) Junos
8 7 (11.29%) LDAP
9 6 (9.68%) Cisco ASA
10 5 (8.06%) DHCP
11 2 (3.23%) SMS
12 1 (1.61%) NAS
12 1 (1.61%) DSL
12 1 (1.61%) MPLS
Database & Business Intelligence
1 7 (11.29%) Oracle Database
1 7 (11.29%) SQL Server
2 5 (8.06%) SQL Server 2008
2 5 (8.06%) Oracle Database 11g
3 2 (3.23%) Oracle Reports
Development Applications
1 3 (4.84%) Ant
General
1 4 (6.45%) Finance
2 2 (3.23%) Military
2 2 (3.23%) Front Office
3 1 (1.61%) Back Office
3 1 (1.61%) Pharmaceutical
Job Titles
1 11 (17.74%) Network Engineer
2 8 (12.90%) Analyst
2 8 (12.90%) UNIX Engineer
3 5 (8.06%) Project Manager
3 5 (8.06%) Service Analyst
3 5 (8.06%) Support Engineer
4 3 (4.84%) Informatica Specialist
4 3 (4.84%) Consultant
4 3 (4.84%) Service Manager
4 3 (4.84%) 2nd Line Support
5 2 (3.23%) Business Analyst
5 2 (3.23%) Applications Specialist
5 2 (3.23%) Service Desk Analyst
6 1 (1.61%) Senior Service Manager
6 1 (1.61%) Services Delivery Consultant
6 1 (1.61%) Data Centre Engineer
6 1 (1.61%) Cisco Support
6 1 (1.61%) PRINCE2 Project Manager
6 1 (1.61%) Service Desk Team Leader
6 1 (1.61%) 2nd Line Support Engineer
Libraries, Frameworks & Software Standards
1 10 (16.13%) Middleware
2 8 (12.90%) Web Services
3 3 (4.84%) JNDI
3 3 (4.84%) JMS
3 3 (4.84%) .NET
3 3 (4.84%) J2EE
3 3 (4.84%) JDBC
3 3 (4.84%) SOAP
3 3 (4.84%) XML
4 2 (3.23%) WCF
4 2 (3.23%) .NET Framework
5 1 (1.61%) JSON
5 1 (1.61%) WF
5 1 (1.61%) JGroups
5 1 (1.61%) REST
5 1 (1.61%) AppFabric
5 1 (1.61%) ADO.NET Entity Framework
5 1 (1.61%) XSL
Miscellaneous
1 11 (17.74%) Clustering
2 9 (14.52%) Cryptography
3 8 (12.90%) Open Source
4 6 (9.68%) Analytical Skills
5 5 (8.06%) Fat Client
5 5 (8.06%) Management Information System
5 5 (8.06%) Thin Client
6 4 (6.45%) iPad
7 3 (4.84%) HACMP
8 2 (3.23%) Computer Science
8 2 (3.23%) Economics
9 1 (1.61%) Celerra
9 1 (1.61%) Symmetrix DMX
9 1 (1.61%) Data Extraction
9 1 (1.61%) CLARiiON
9 1 (1.61%) PMI
Operating Systems
1 29 (46.77%) Windows
2 20 (32.26%) Windows Server 2003
3 17 (27.42%) Windows Server 2008
4 15 (24.19%) UNIX
5 12 (19.35%) Linux
6 11 (17.74%) AIX
6 11 (17.74%) Solaris
7 7 (11.29%) Red Hat Enterprise Linux
7 7 (11.29%) HPUX
8 4 (6.45%) Android
9 1 (1.61%) Windows 7
Processes & Methodologies
1 38 (61.29%) ITIL
2 20 (32.26%) Service Delivery
3 16 (25.81%) Incident Management
4 12 (19.35%) Network Management
4 12 (19.35%) Network Monitoring
5 9 (14.52%) Network Design
5 9 (14.52%) Configuration Management
6 8 (12.90%) Load Balancing
6 8 (12.90%) Problem Management
7 7 (11.29%) PRINCE2
8 6 (9.68%) Project Management
8 6 (9.68%) Time Management
9 5 (8.06%) Performance Testing
9 5 (8.06%) Capacity Management
9 5 (8.06%) Disaster Recovery
9 5 (8.06%) ITSM
10 4 (6.45%) Six Sigma
10 4 (6.45%) Change Data Capture
11 3 (4.84%) Release Management
11 3 (4.84%) Network Load Balancing
Programming Languages
1 17 (27.42%) SQL
2 6 (9.68%) Java
3 3 (4.84%) WebLogic Scripting Tool
3 3 (4.84%) Shell Script
3 3 (4.84%) PL/SQL
4 1 (1.61%) C#
4 1 (1.61%) VB
Qualifications
1 31 (50.00%) Security Cleared
2 19 (30.65%) SC Cleared
3 12 (19.35%) DV Cleared
4 3 (4.84%) IBM AIX Certification
4 3 (4.84%) ISEB
5 2 (3.23%) ITIL Foundation Certificate
6 1 (1.61%) Degree
6 1 (1.61%) APMP
6 1 (1.61%) Six Sigma Green Belt
6 1 (1.61%) PRINCE2 Practitioner
6 1 (1.61%) ISEB Practitioner
6 1 (1.61%) ITIL Certification
6 1 (1.61%) PMP
6 1 (1.61%) PMI Certification
Quality Assurance & Compliance
1 10 (16.13%) QA
2 8 (12.90%) JSP 440
3 6 (9.68%) SLA
4 2 (3.23%) BS7799
4 2 (3.23%) BS15000
4 2 (3.23%) ISO 14001
5 1 (1.61%) ISO/IEC 27001
System Software
1 18 (29.03%) Active Directory
2 10 (16.13%) VMware ESXi
2 10 (16.13%) VMware Infrastructure
3 8 (12.90%) vSphere
3 8 (12.90%) Hyper-V
4 5 (8.06%) Oracle RAC
4 5 (8.06%) VMware ESX
5 4 (6.45%) KVM
5 4 (6.45%) RHEV
6 3 (4.84%) GPFS
Systems Management
1 12 (19.35%) WhatsUp Gold
2 8 (12.90%) MIIS
3 4 (6.45%) Systems Management Server (SMS)
4 3 (4.84%) NetBackup
4 3 (4.84%) OpenView
5 2 (3.23%) Netcool
5 2 (3.23%) OpenView Configuration Management
6 1 (1.61%) WSUS
6 1 (1.61%) CA SiteMinder
Vendors
1 18 (29.03%) Microsoft
2 13 (20.97%) Cisco
2 13 (20.97%) HP
3 11 (17.74%) F5
3 11 (17.74%) Oracle
3 11 (17.74%) Juniper
3 11 (17.74%) CheckPoint
4 10 (16.13%) McAfee
4 10 (16.13%) VMware
4 10 (16.13%) Red Hat
5 9 (14.52%) EMC
6 8 (12.90%) 3PAR
6 8 (12.90%) TippingPoint
7 5 (8.06%) Citrix
8 3 (4.84%) Riverbed
8 3 (4.84%) Crossbeam
8 3 (4.84%) Veritas
8 3 (4.84%) Informatica
8 3 (4.84%) IBM
9 2 (3.23%) NetApp
North East
Harvey Nash RPO
Rate: £400 to £450
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Synergize Consulting
Rate: Unspecified
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £347.48 per day
Posted: 4 days ago