The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Service Management
Rank 33 34 20
Rank change year-on-year
+1 -14
Contract jobs citing Service Management 36 23 17
As % of all contract IT jobs located in the North East 4.65% 3.93% 6.27%
As % of the Processes & Methodologies category 6.04% 5.39% 8.95%
Number of daily rates quoted 21 19 1
Average daily rate
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of your Daily Rate
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£250 £282 £320
Average daily rate % change year-on-year
-11.34% -11.87%
UK excluding London average daily rate £375 £350 £360
% change year-on-year
+7.14% -2.77%
Number of hourly rates quoted 0 0 2
Average hourly rate - - £19.00
UK excluding London average hourly rate £13.35 £18.25 £16.00
% change year-on-year
-26.84% +14.06%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
596 427 190
As % of all contract IT jobs located in the North East 76.90% 72.99% 70.11%
Number of daily rates quoted 357 271 90
Average daily rate £395 £350 £350
Average daily rate % change year-on-year
+12.85% -
90% offered a daily rate of more than £250 £235 £260
10% offered a daily rate of more than £553 £465 £538
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 42 8 10
Average hourly rate £15.68 £17.50 £19.00
Average hourly rate % change year-on-year
-10.42% -7.89%
90% offered a hourly rate of more than £11.00 £14.00 £13.11
10% offered a hourly rate of more than £40.00 £35.25 £34.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 2 June 2015.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -2 32 £253 -10.46% 1
Durham - 3 £150 -
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 2 June 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 41 (73.21%) ITIL
2 28 (50.00%) Problem Management
3 27 (48.21%) Security Cleared
4 26 (46.43%) Microsoft
5 25 (44.64%) SC Cleared
6 22 (39.29%) HP
7 21 (37.50%) Linux
8 18 (32.14%) MS Excel
8 18 (32.14%) Windows
8 18 (32.14%) SQL
9 17 (30.36%) Oracle
9 17 (30.36%) WebLogic
9 17 (30.36%) Analytical Skills
10 16 (28.57%) WebLogic Scripting Tool
10 16 (28.57%) Ant
10 16 (28.57%) J2EE
10 16 (28.57%) Java
10 16 (28.57%) MS Office
10 16 (28.57%) Informatica
11 15 (26.79%) Shell Script
11 15 (26.79%) SOAP
11 15 (26.79%) Web Services
11 15 (26.79%) SLA
11 15 (26.79%) Root Cause Analysis
12 14 (25.00%) LDAP
13 12 (21.43%) Project Management
13 12 (21.43%) Service Delivery
14 11 (19.64%) Change Management
14 11 (19.64%) Active Directory
14 11 (19.64%) Oracle Reports

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 2 June 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (30.36%) WebLogic
2 8 (14.29%) AquaLogic
3 1 (1.79%) MS Exchange
Applications
1 18 (32.14%) MS Excel
2 16 (28.57%) MS Office
3 1 (1.79%) Spreadsheet
3 1 (1.79%) MS PowerPoint
3 1 (1.79%) MS Project
Communications & Networking
1 14 (25.00%) LDAP
2 4 (7.14%) LAN
2 4 (7.14%) WAN
2 4 (7.14%) Firewall
3 3 (5.36%) Network Security
3 3 (5.36%) Cisco IOS
3 3 (5.36%) SAN
3 3 (5.36%) Junos
4 2 (3.57%) Cisco ASA
5 1 (1.79%) DNS
5 1 (1.79%) SSL
5 1 (1.79%) DSL
5 1 (1.79%) F5 BIG-IP LTM
5 1 (1.79%) F5 BIG-IP GTM
Database & Business Intelligence
1 11 (19.64%) Oracle Reports
2 9 (16.07%) Oracle Database
Development Applications
1 16 (28.57%) Ant
General
1 11 (19.64%) Finance
2 3 (5.36%) Legal
3 2 (3.57%) Telecoms
4 1 (1.79%) Billing
Job Titles
1 13 (23.21%) Project Manager
2 11 (19.64%) Analyst
3 8 (14.29%) Service Desk Analyst
3 8 (14.29%) Service Analyst
4 6 (10.71%) Developer
5 5 (8.93%) Informatica Developer
6 4 (7.14%) Network Engineer
6 4 (7.14%) Administrator
6 4 (7.14%) Linux Support
7 3 (5.36%) Release Manager
8 2 (3.57%) Report Manager
8 2 (3.57%) Development Consultant
8 2 (3.57%) Consultant
8 2 (3.57%) Support Consultant
8 2 (3.57%) Linux Consultant
8 2 (3.57%) Informatica Consultant
8 2 (3.57%) Incident Manager
8 2 (3.57%) Problem Manager
8 2 (3.57%) Linux Administrator
9 1 (1.79%) Service Manager
Libraries, Frameworks & Software Standards
1 16 (28.57%) J2EE
2 15 (26.79%) SOAP
2 15 (26.79%) Web Services
3 9 (16.07%) Middleware
3 9 (16.07%) JMS
3 9 (16.07%) JDBC
3 9 (16.07%) JNDI
4 1 (1.79%) Oracle Fusion
4 1 (1.79%) Java EE
Miscellaneous
1 17 (30.36%) Analytical Skills
2 9 (16.07%) Management Information System
2 9 (16.07%) Clustering
3 8 (14.29%) Economics
4 4 (7.14%) iPad
5 3 (5.36%) Replication
5 3 (5.36%) Cryptography
6 1 (1.79%) Smart Meter
6 1 (1.79%) CMDB
6 1 (1.79%) Smartphone
6 1 (1.79%) Performance Metrics
6 1 (1.79%) Data Centre
Operating Systems
1 21 (37.50%) Linux
2 18 (32.14%) Windows
3 10 (17.86%) Red Hat Enterprise Linux
4 5 (8.93%) Windows XP
4 5 (8.93%) Windows 7
5 4 (7.14%) Android
6 2 (3.57%) Windows Server 2003
6 2 (3.57%) Windows Server 2008
7 1 (1.79%) VME
Processes & Methodologies
1 41 (73.21%) ITIL
2 28 (50.00%) Problem Management
3 15 (26.79%) Root Cause Analysis
4 12 (21.43%) Project Management
4 12 (21.43%) Service Delivery
5 11 (19.64%) Change Management
5 11 (19.64%) Incident Management
5 11 (19.64%) ITSM
6 9 (16.07%) SOA
6 9 (16.07%) Programme Management
6 9 (16.07%) High Availability
7 6 (10.71%) Time Management
7 6 (10.71%) Business Continuity
8 5 (8.93%) Information Security
8 5 (8.93%) Requirements Analysis
8 5 (8.93%) Knowledge Management
8 5 (8.93%) OOA/OOD
8 5 (8.93%) Continuous Improvement
9 3 (5.36%) Release Management
9 3 (5.36%) Configuration Management
Programming Languages
1 18 (32.14%) SQL
2 16 (28.57%) WebLogic Scripting Tool
2 16 (28.57%) Java
3 15 (26.79%) Shell Script
4 8 (14.29%) PL/SQL
5 7 (12.50%) Bash Shell
6 1 (1.79%) COBOL
Qualifications
1 27 (48.21%) Security Cleared
2 25 (44.64%) SC Cleared
3 2 (3.57%) ITIL Certification
4 1 (1.79%) PRINCE2 Certification
4 1 (1.79%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (26.79%) SLA
2 7 (12.50%) ISO 9001
3 2 (3.57%) QA
3 2 (3.57%) JSP 440
System Software
1 11 (19.64%) Active Directory
2 5 (8.93%) VMware Infrastructure
3 3 (5.36%) VMware ESXi
3 3 (5.36%) vSphere
4 2 (3.57%) Hyper-V
Systems Management
1 5 (8.93%) OpenView Configuration Management
1 5 (8.93%) OpenView
2 2 (3.57%) WhatsUp Gold
3 1 (1.79%) Systems Management Server (SMS)
Vendors
1 26 (46.43%) Microsoft
2 22 (39.29%) HP
3 17 (30.36%) Oracle
4 16 (28.57%) Informatica
5 10 (17.86%) Red Hat
6 9 (16.07%) Cisco
7 6 (10.71%) VMware
8 5 (8.93%) Dell
9 4 (7.14%) F5
10 3 (5.36%) TippingPoint
10 3 (5.36%) McAfee
10 3 (5.36%) EMC
10 3 (5.36%) Juniper
10 3 (5.36%) CheckPoint
10 3 (5.36%) 3PAR
11 2 (3.57%) Riverbed
11 2 (3.57%) Crossbeam
12 1 (1.79%) BT
12 1 (1.79%) Micro Focus