The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 37 25 29
Rank change year-on-year
-12 +4
Contract jobs citing Service Management 42 27 11
As % of all contract IT jobs located in the North East 4.58% 5.16% 3.17%
As % of the Processes & Methodologies category 5.77% 7.12% 4.33%
Number of daily rates quoted 26 24 7
Average daily rate
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£368 £350 £315
Average daily rate % change year-on-year
+5.00% +11.11%
90% offered a daily rate of more than £128 £216 £192
10% offered a daily rate of more than £508 £468 £470
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 0 0 2
Average hourly rate - - £19.00
UK excluding London average hourly rate £16.00 £15.00 £14.00
% change year-on-year
+6.66% +7.14%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
728 379 254
As % of all contract IT jobs located in the North East 79.39% 72.47% 73.20%
Number of daily rates quoted 457 235 131
Average daily rate £403 £363 £350
Average daily rate % change year-on-year
+11.03% +3.57%
90% offered a daily rate of more than £250 £250 £246
10% offered a daily rate of more than £525 £473 £700
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 31 20 24
Average hourly rate £16.00 £17.50 £30.00
Average hourly rate % change year-on-year
-8.57% -41.66%
90% offered a hourly rate of more than £12.31 £13.00 £17.00
10% offered a hourly rate of more than £42.50 £36.00 £32.50
UK excluding London average hourly rate £30.50 £26.50 £31.00
% change year-on-year
+15.09% -14.51%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 31 July 2015.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -14 38 £311 -11.07% 6
Durham -7 3 £400 +166.66% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 31 July 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 43 (60.56%) ITIL
2 35 (49.30%) Microsoft
3 25 (35.21%) Security Cleared
4 24 (33.80%) Linux
4 24 (33.80%) SC Cleared
5 23 (32.39%) Problem Management
5 23 (32.39%) Finance
5 23 (32.39%) HP
6 21 (29.58%) Oracle
6 21 (29.58%) Analytical Skills
7 20 (28.17%) WebLogic
7 20 (28.17%) Java
7 20 (28.17%) Project Management
8 19 (26.76%) Informatica
8 19 (26.76%) SQL
8 19 (26.76%) J2EE
8 19 (26.76%) MS Office
8 19 (26.76%) Ant
8 19 (26.76%) SOAP
8 19 (26.76%) Web Services
8 19 (26.76%) SLA
8 19 (26.76%) WebLogic Scripting Tool
9 18 (25.35%) Shell Script
10 16 (22.54%) LDAP
10 16 (22.54%) MS Excel
11 15 (21.13%) Windows
11 15 (21.13%) ITSM
12 14 (19.72%) Root Cause Analysis
13 13 (18.31%) Oracle Database
13 13 (18.31%) Change Management

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 31 July 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 20 (28.17%) WebLogic
2 11 (15.49%) AquaLogic
3 3 (4.23%) SharePoint
3 3 (4.23%) MS Exchange
Applications
1 19 (26.76%) MS Office
2 16 (22.54%) MS Excel
3 3 (4.23%) Spreadsheet
Business Applications
1 2 (2.82%) Remedy ITSM
2 1 (1.41%) Dynamics CRM
Cloud Services
1 1 (1.41%) IaaS
Communications & Networking
1 16 (22.54%) LDAP
2 3 (4.23%) LAN
2 3 (4.23%) WAN
2 3 (4.23%) Firewall
2 3 (4.23%) Cisco IOS
2 3 (4.23%) Network Security
2 3 (4.23%) Junos
3 2 (2.82%) SAN
3 2 (2.82%) DNS
4 1 (1.41%) SSL
4 1 (1.41%) Cisco ASA
4 1 (1.41%) DSL
4 1 (1.41%) F5 BIG-IP LTM
4 1 (1.41%) F5 BIG-IP GTM
Database & Business Intelligence
1 13 (18.31%) Oracle Reports
1 13 (18.31%) Oracle Database
Development Applications
1 19 (26.76%) Ant
General
1 23 (32.39%) Finance
2 6 (8.45%) Legal
3 3 (4.23%) Military
4 2 (2.82%) Telecoms
Job Titles
1 20 (28.17%) Project Manager
2 17 (23.94%) Analyst
3 8 (11.27%) Service Desk Analyst
3 8 (11.27%) Service Analyst
4 6 (8.45%) Developer
5 5 (7.04%) Informatica Developer
6 4 (5.63%) Linux Support
6 4 (5.63%) Administrator
7 3 (4.23%) Process Analyst
7 3 (4.23%) Services Delivery Manager
7 3 (4.23%) Release Manager
7 3 (4.23%) Service Manager
7 3 (4.23%) Systems Analyst
7 3 (4.23%) Network Engineer
7 3 (4.23%) Delivery Manager
8 2 (2.82%) Linux Consultant
8 2 (2.82%) Support Consultant
8 2 (2.82%) Linux Administrator
8 2 (2.82%) Informatica Consultant
8 2 (2.82%) Consultant
Libraries, Frameworks & Software Standards
1 19 (26.76%) SOAP
1 19 (26.76%) Web Services
1 19 (26.76%) J2EE
2 12 (16.90%) JDBC
2 12 (16.90%) JMS
2 12 (16.90%) Middleware
2 12 (16.90%) JNDI
3 1 (1.41%) Java EE
3 1 (1.41%) Oracle Fusion
Miscellaneous
1 21 (29.58%) Analytical Skills
2 12 (16.90%) Clustering
3 10 (14.08%) Economics
4 8 (11.27%) Management Information System
5 3 (4.23%) Cryptography
5 3 (4.23%) iPad
5 3 (4.23%) Enterprise Software
6 1 (1.41%) Performance Metrics
6 1 (1.41%) Data Centre
6 1 (1.41%) PMI
6 1 (1.41%) Smartphone
6 1 (1.41%) CMDB
6 1 (1.41%) Smart Meter
Operating Systems
1 24 (33.80%) Linux
2 15 (21.13%) Windows
3 12 (16.90%) Red Hat Enterprise Linux
4 5 (7.04%) Windows 7
4 5 (7.04%) Windows XP
4 5 (7.04%) Windows Server 2003
5 3 (4.23%) Android
5 3 (4.23%) Windows Server 2008
6 1 (1.41%) VME
Processes & Methodologies
1 43 (60.56%) ITIL
2 23 (32.39%) Problem Management
3 20 (28.17%) Project Management
4 15 (21.13%) ITSM
5 14 (19.72%) Root Cause Analysis
6 13 (18.31%) Change Management
7 12 (16.90%) SOA
7 12 (16.90%) High Availability
8 10 (14.08%) Programme Management
9 7 (9.86%) Service Delivery
9 7 (9.86%) Incident Management
10 6 (8.45%) Requirements Analysis
10 6 (8.45%) Business Development
10 6 (8.45%) Time Management
10 6 (8.45%) PRINCE2
11 5 (7.04%) OOA/OOD
11 5 (7.04%) Stakeholder Management
11 5 (7.04%) Information Security
11 5 (7.04%) Line Management
12 4 (5.63%) Mentoring
Programming Languages
1 20 (28.17%) Java
2 19 (26.76%) SQL
2 19 (26.76%) WebLogic Scripting Tool
3 18 (25.35%) Shell Script
4 11 (15.49%) PL/SQL
5 10 (14.08%) Bash Shell
6 1 (1.41%) COBOL
6 1 (1.41%) PowerShell
Qualifications
1 25 (35.21%) Security Cleared
2 24 (33.80%) SC Cleared
3 5 (7.04%) PMI Certification
4 4 (5.63%) PMP
5 2 (2.82%) ITIL Certification
6 1 (1.41%) DV Cleared
6 1 (1.41%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 19 (26.76%) SLA
2 2 (2.82%) QA
2 2 (2.82%) JSP 440
System Software
1 8 (11.27%) Active Directory
2 4 (5.63%) VMware ESXi
3 3 (4.23%) vSphere
3 3 (4.23%) Microsoft App-V
4 2 (2.82%) Hyper-V
Systems Management
1 7 (9.86%) OpenView
2 2 (2.82%) Netcool
2 2 (2.82%) OpenView Configuration Management
2 2 (2.82%) WhatsUp Gold
3 1 (1.41%) HP Operations Orchestration
3 1 (1.41%) HP UCMDB
3 1 (1.41%) Systems Management Server (SMS)
Vendors
1 35 (49.30%) Microsoft
2 23 (32.39%) HP
3 21 (29.58%) Oracle
4 19 (26.76%) Informatica
5 12 (16.90%) Red Hat
6 8 (11.27%) Cisco
7 5 (7.04%) Dell
8 3 (4.23%) CheckPoint
8 3 (4.23%) Juniper
8 3 (4.23%) McAfee
8 3 (4.23%) TippingPoint
8 3 (4.23%) F5
9 2 (2.82%) ServiceNow
9 2 (2.82%) Riverbed
9 2 (2.82%) 3PAR
9 2 (2.82%) Crossbeam
9 2 (2.82%) Remedy
9 2 (2.82%) EMC
9 2 (2.82%) NetApp
10 1 (1.41%) Micro Focus
North East
Sanderson
Rate: £400 - £500 per day
Posted: 20 hours ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Rate: From £10 to £13 per hour
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Interaction Recruitment PLC
Rate: £400 - 480 per day + .
Posted: Yesterday
Northumberland
Mortimer Spinks
Posted: 4 days ago