The first table below looks at the demand for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 24 16 39
Rank change year-on-year
-8 +23
Contract jobs citing Service Management 41 22 6
As % of all contract IT jobs located in the North East 6.27% 7.26% 1.41%
As % of the Processes & Methodologies category 8.44% 10.33% 2.15%
Number of daily rates quoted 26 3 2
Average daily rate £276 £313 £120
Average daily rate % change year-on-year
-11.60% +160.41%
UK excluding London average daily rate £354 £365 £350
% change year-on-year
-3.15% +4.28%
Number of hourly rates quoted 0 3 0
Average hourly rate - £18.90 -
UK excluding London average hourly rate £20.02 £16.00 £16.50
% change year-on-year
+25.09% -3.03%
Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
486 213 279
As % of all contract IT jobs located in the North East 74.31% 70.30% 65.49%
Number of daily rates quoted 306 81 141
Average daily rate £320 £325 £350
Average daily rate % change year-on-year
-1.53% -7.14%
90% offered a daily rate of more than £205 £260 £250
10% offered a daily rate of more than £465 £450 £550
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 12 15 14
Average hourly rate £17.50 £18.90 £14.00
Average hourly rate % change year-on-year
-7.40% +35.00%
90% offered a hourly rate of more than £14.00 £13.11 £10.10
10% offered a hourly rate of more than £34.00 £18.90 £32.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Service Management
England

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 18 April 2014.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Tyne and Wear -9 39 £273 - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 18 April 2014, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 34 (56.67%) ITIL
2 27 (45.00%) Security Cleared
3 26 (43.33%) Project Management
4 20 (33.33%) Microsoft
5 18 (30.00%) PRINCE2
5 18 (30.00%) MS Office
6 16 (26.67%) UNIX
6 16 (26.67%) SC Cleared
7 14 (23.33%) Windows
8 12 (20.00%) Solaris
8 12 (20.00%) SAN
8 12 (20.00%) Change Management
8 12 (20.00%) VMware
9 10 (16.67%) VMware Infrastructure
9 10 (16.67%) AIX
9 10 (16.67%) DV Cleared
10 9 (15.00%) SharePoint
10 9 (15.00%) Veritas
11 8 (13.33%) WAN
11 8 (13.33%) Programme Management
12 7 (11.67%) NetBackup
12 7 (11.67%) MS Excel
12 7 (11.67%) Cisco
12 7 (11.67%) Configuration Management
12 7 (11.67%) ITIL Certification
13 6 (10.00%) PMI Certification
13 6 (10.00%) Middleware
13 6 (10.00%) Active Directory
13 6 (10.00%) LAN
13 6 (10.00%) Telecoms

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 18 April 2014, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (15.00%) SharePoint
2 2 (3.33%) WebLogic
3 1 (1.67%) Oracle Application Server
Applications
1 18 (30.00%) MS Office
2 7 (11.67%) MS Excel
3 4 (6.67%) MS PowerPoint
4 2 (3.33%) MS Visio
5 1 (1.67%) MS Project
Business Applications
1 3 (5.00%) assyst
Cloud Services
1 1 (1.67%) SaaS
Communications & Networking
1 12 (20.00%) SAN
2 8 (13.33%) WAN
3 6 (10.00%) LAN
4 5 (8.33%) VPN
4 5 (8.33%) Intranet
5 4 (6.67%) 3G
5 4 (6.67%) Firewall
5 4 (6.67%) 4G
6 3 (5.00%) NAS
6 3 (5.00%) Fibre Channel
6 3 (5.00%) Ethernet
6 3 (5.00%) DSL
6 3 (5.00%) Internet
7 1 (1.67%) DNS
7 1 (1.67%) DHCP
7 1 (1.67%) MPLS
Database & Business Intelligence
1 5 (8.33%) Data Warehouse
2 2 (3.33%) Oracle Database
3 1 (1.67%) Oracle Database 11g
3 1 (1.67%) SQL Server 2008
3 1 (1.67%) SQL Server
Development Applications
1 1 (1.67%) JIRA
General
1 6 (10.00%) Telecoms
2 4 (6.67%) Finance
3 3 (5.00%) Manufacturing
4 1 (1.67%) Retail Banking
4 1 (1.67%) Banking
4 1 (1.67%) Retail
4 1 (1.67%) Back Office
Job Titles
1 23 (38.33%) Project Manager
2 8 (13.33%) Support Engineer
3 5 (8.33%) Service Manager
3 5 (8.33%) UNIX Engineer
3 5 (8.33%) Analyst
4 4 (6.67%) 2nd Line Support
4 4 (6.67%) Delivery Manager
4 4 (6.67%) Services Delivery Manager
5 3 (5.00%) SAN Engineer
5 3 (5.00%) Telecoms Project Manager
6 2 (3.33%) Senior Manager
6 2 (3.33%) Business Analyst
6 2 (3.33%) Programme Manager
6 2 (3.33%) Senior Project Manager
6 2 (3.33%) Applications Manager
6 2 (3.33%) Incident Analyst
6 2 (3.33%) 2nd Line Support Engineer
7 1 (1.67%) Head of Infrastructure
7 1 (1.67%) Backup Engineer
7 1 (1.67%) IT Assistant
Libraries, Frameworks & Software Standards
1 6 (10.00%) Middleware
2 1 (1.67%) Web Services
Miscellaneous
1 6 (10.00%) Management Information System
1 6 (10.00%) Economics
2 5 (8.33%) NHS
3 4 (6.67%) PMI
3 4 (6.67%) CLARiiON
3 4 (6.67%) Open Source
3 4 (6.67%) Symmetrix DMX
4 3 (5.00%) Celerra
4 3 (5.00%) HACMP
5 2 (3.33%) Clustering
6 1 (1.67%) Mobile App
6 1 (1.67%) Fat Client
6 1 (1.67%) Thin Client
Operating Systems
1 16 (26.67%) UNIX
2 14 (23.33%) Windows
3 12 (20.00%) Solaris
4 10 (16.67%) AIX
5 4 (6.67%) Windows Server 2003
6 2 (3.33%) Linux
7 1 (1.67%) Red Hat Enterprise Linux
7 1 (1.67%) HPUX
Processes & Methodologies
1 34 (56.67%) ITIL
2 26 (43.33%) Project Management
3 18 (30.00%) PRINCE2
4 12 (20.00%) Change Management
5 8 (13.33%) Programme Management
6 7 (11.67%) Configuration Management
7 6 (10.00%) Service Delivery
8 5 (8.33%) Information Management
8 5 (8.33%) Data Analysis
9 4 (6.67%) Stakeholder Management
10 3 (5.00%) Project Planning
10 3 (5.00%) Supplier Management
10 3 (5.00%) Release Management
10 3 (5.00%) Disaster Recovery
11 2 (3.33%) Business Intelligence
11 2 (3.33%) ITSM
11 2 (3.33%) Migration
11 2 (3.33%) Workflow
11 2 (3.33%) Capacity Management
11 2 (3.33%) Performance Management
Programming Languages
1 5 (8.33%) SQL
2 1 (1.67%) C
2 1 (1.67%) Java
Qualifications
1 27 (45.00%) Security Cleared
2 16 (26.67%) SC Cleared
3 10 (16.67%) DV Cleared
4 7 (11.67%) ITIL Certification
5 6 (10.00%) PMI Certification
6 3 (5.00%) IBM AIX Certification
7 2 (3.33%) PMP
7 2 (3.33%) ISEB
7 2 (3.33%) Degree
8 1 (1.67%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (5.00%) SLA
2 1 (1.67%) QA
System Software
1 10 (16.67%) VMware Infrastructure
2 6 (10.00%) Active Directory
3 3 (5.00%) VMware ESX
4 1 (1.67%) KVM
4 1 (1.67%) Oracle RAC
Systems Management
1 7 (11.67%) NetBackup
2 2 (3.33%) OpenView
2 2 (3.33%) Veritas Storage Foundation
3 1 (1.67%) Systems Management Server (SMS)
Vendors
1 20 (33.33%) Microsoft
2 12 (20.00%) VMware
3 9 (15.00%) Veritas
4 7 (11.67%) Cisco
5 4 (6.67%) Red Hat
5 4 (6.67%) EMC
5 4 (6.67%) IBM
6 3 (5.00%) Oracle
7 2 (3.33%) HP
8 1 (1.67%) Citrix
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Rate: From £9 to £12 per hour
Posted: 4 days ago