The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 25 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 May 2016
Same period 2015 Same period 2014
Service Management
Rank 72 34 35
Rank change year-on-year
-38 +1
Contract jobs citing Service Management 42 34 23
As % of all contract IT jobs located in the North East 3.11% 4.36% 3.96%
As % of the Processes & Methodologies category 3.62% 5.73% 5.26%
Number of daily rates quoted 31 23 17
Median daily rate £310 £255 £282
Median daily rate % change year-on-year
+21.56% -9.57%
90% offered a daily rate of more than £220 £120 £254
10% offered a daily rate of more than £495 £448 £389
UK excluding London median daily rate £400 £361 £350
% change year-on-year
+10.80% +3.14%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £14.50 £13.35 £19.76
% change year-on-year
+8.61% -32.43%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
1160 593 437
As % of all contract IT jobs located in the North East 85.80% 76.03% 75.22%
Number of daily rates quoted 754 354 274
Median daily rate £330 £375 £350
Median daily rate % change year-on-year
-12.00% +7.14%
90% offered a daily rate of more than £235 £250 £225
10% offered a daily rate of more than £525 £553 £465
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 48 41 8
Median hourly rate £28.00 £15.68 £14.50
Median hourly rate % change year-on-year
+78.62% +8.10%
90% offered a hourly rate of more than £26.00 £11.00 £14.00
10% offered a hourly rate of more than £36.90 £40.00 £35.75
UK excluding London median hourly rate £33.75 £30.50 £30.00
% change year-on-year
+10.65% +1.66%

Service Management
Jobs Demand Trend in the North East

The demand trend of contract jobs across the North East region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 25 May 2016.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -40 40 £298 +7.20% 4
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 25 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Service Management.

1 49 (61.25%) ITIL
2 36 (45.00%) Security Cleared
3 29 (36.25%) SC Cleared
4 24 (30.00%) Unix
5 21 (26.25%) ITIL V3
6 20 (25.00%) Disaster Recovery
7 19 (23.75%) AIX
7 19 (23.75%) Solaris
7 19 (23.75%) IBM
7 19 (23.75%) Microsoft
7 19 (23.75%) Open Source
8 18 (22.50%) Analytical Skills
8 18 (22.50%) Red Hat
8 18 (22.50%) LAN
8 18 (22.50%) WAN
9 17 (21.25%) VPN
9 17 (21.25%) Windows
9 17 (21.25%) Agile Software Development
9 17 (21.25%) Incident Management
10 16 (20.00%) Problem Management
10 16 (20.00%) Change Management
10 16 (20.00%) Middleware
11 15 (18.75%) HACMP
11 15 (18.75%) HP
11 15 (18.75%) IBM AIX Certification
11 15 (18.75%) Firewall
11 15 (18.75%) Project Management
11 15 (18.75%) GPFS
12 14 (17.50%) Configuration Management
13 13 (16.25%) Service Delivery

Service Management
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (10.00%) SharePoint
2 2 (2.50%) OpenStack
Applications
1 11 (13.75%) MS Office
2 9 (11.25%) MS Excel
3 5 (6.25%) MS PowerPoint
4 2 (2.50%) MS Visio
5 1 (1.25%) MS Project
Cloud Services
1 4 (5.00%) IaaS
1 4 (5.00%) PaaS
1 4 (5.00%) SaaS
2 1 (1.25%) HP Helion
2 1 (1.25%) Office 365
2 1 (1.25%) OneDrive
Communications & Networking
1 18 (22.50%) LAN
1 18 (22.50%) WAN
2 17 (21.25%) VPN
3 15 (18.75%) Firewall
4 4 (5.00%) Intranet
5 2 (2.50%) Cisco ASA
5 2 (2.50%) Internet
5 2 (2.50%) Network Security
6 1 (1.25%) DHCP
6 1 (1.25%) DNS
6 1 (1.25%) SAN
Database & Business Intelligence
1 2 (2.50%) SQL Server
General
1 7 (8.75%) Finance
2 3 (3.75%) Military
3 1 (1.25%) Manufacturing
Job Titles
1 14 (17.50%) Unix Engineer
2 10 (12.50%) Project Manager
3 7 (8.75%) Coordinator
4 6 (7.50%) Analyst
4 6 (7.50%) Incident Coordinator
4 6 (7.50%) Service Manager
5 5 (6.25%) Administrator
5 5 (6.25%) Architect
5 5 (6.25%) Consultant
5 5 (6.25%) Incident Analyst
6 4 (5.00%) 1st Line Support
6 4 (5.00%) AIX Engineer
6 4 (5.00%) Infrastructure Architect
6 4 (5.00%) Infrastructure Manager
6 4 (5.00%) ServiceNow Consultant
7 3 (3.75%) Support Engineer
8 2 (2.50%) Delivery Manager
8 2 (2.50%) Operations Manager
8 2 (2.50%) Services Delivery Manager
8 2 (2.50%) Unix Systems Administrator
Libraries, Frameworks & Software Standards
1 16 (20.00%) Middleware
2 4 (5.00%) jQuery
2 4 (5.00%) Web Services
2 4 (5.00%) XML
3 3 (3.75%) Regular Expression
Miscellaneous
1 18 (22.50%) Analytical Skills
2 15 (18.75%) HACMP
3 6 (7.50%) Computer Science
3 6 (7.50%) Economics
3 6 (7.50%) Replication
4 3 (3.75%) Management Information System
5 2 (2.50%) Data Centre
6 1 (1.25%) CMDB
6 1 (1.25%) Digital Media
6 1 (1.25%) Informatics
6 1 (1.25%) Mainframe
6 1 (1.25%) Private Cloud
6 1 (1.25%) User Experience
Operating Systems
1 24 (30.00%) Unix
2 19 (23.75%) AIX
2 19 (23.75%) Solaris
3 17 (21.25%) Windows
4 8 (10.00%) Windows XP
5 5 (6.25%) Windows Server 2008
6 4 (5.00%) Windows 7
7 3 (3.75%) HPUX
7 3 (3.75%) Linux
7 3 (3.75%) Red Hat Enterprise Linux
7 3 (3.75%) Windows Server 2003
8 1 (1.25%) Windows Server
Processes & Methodologies
1 49 (61.25%) ITIL
2 21 (26.25%) ITIL V3
3 20 (25.00%) Disaster Recovery
4 19 (23.75%) Open Source
5 17 (21.25%) Agile Software Development
5 17 (21.25%) Incident Management
6 16 (20.00%) Change Management
6 16 (20.00%) Problem Management
7 15 (18.75%) Project Management
8 14 (17.50%) Configuration Management
9 13 (16.25%) High Availability
9 13 (16.25%) Service Delivery
10 11 (13.75%) ITSM
10 11 (13.75%) Lean Six Sigma
10 11 (13.75%) Six Sigma
10 11 (13.75%) Workflow
11 7 (8.75%) Continuous Improvement
11 7 (8.75%) Data Analysis
11 7 (8.75%) Root Cause Analysis
12 6 (7.50%) Process Improvement
Programming Languages
1 9 (11.25%) SQL
2 8 (10.00%) Java
3 6 (7.50%) JavaScript
4 3 (3.75%) Bourne shell
4 3 (3.75%) Korn
4 3 (3.75%) Perl
4 3 (3.75%) PowerShell
4 3 (3.75%) VBScript
5 1 (1.25%) C++
5 1 (1.25%) PHP
5 1 (1.25%) Python
Qualifications
1 36 (45.00%) Security Cleared
2 29 (36.25%) SC Cleared
3 15 (18.75%) IBM AIX Certification
4 7 (8.75%) Degree
5 6 (7.50%) PMI Certification
5 6 (7.50%) PMP
6 4 (5.00%) ITIL Certification
7 3 (3.75%) DV Cleared
8 1 (1.25%) CISSP
8 1 (1.25%) Citrix Certification
8 1 (1.25%) MCSE
8 1 (1.25%) Microsoft Certification
8 1 (1.25%) SSCP
8 1 (1.25%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (7.50%) ISO 9001
2 4 (5.00%) SLA
System Software
1 15 (18.75%) GPFS
2 7 (8.75%) Active Directory
2 7 (8.75%) VMware Infrastructure
Systems Management
1 5 (6.25%) OpenView Configuration Management
2 2 (2.50%) McAfee ePO
2 2 (2.50%) Netcool
2 2 (2.50%) SCOM
2 2 (2.50%) Tivoli
3 1 (1.25%) HP SiteScope
3 1 (1.25%) NetBackup
Vendors
1 19 (23.75%) IBM
1 19 (23.75%) Microsoft
2 18 (22.50%) Red Hat
3 15 (18.75%) HP
4 7 (8.75%) VMware
5 4 (5.00%) Cisco
5 4 (5.00%) ServiceNow
6 3 (3.75%) Citrix
7 2 (2.50%) ArcSight
7 2 (2.50%) Avaya
7 2 (2.50%) CA
7 2 (2.50%) Cadence
7 2 (2.50%) Dell
7 2 (2.50%) Intel Security
7 2 (2.50%) Lumension
7 2 (2.50%) Remedy
8 1 (1.25%) Dynatrace
8 1 (1.25%) TOWER Software
8 1 (1.25%) Veritas
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