North East Service Management Contracts

The table below looks at the demand for Service Management skills within the North East region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited Service Management over the 3 months to 5 December 2008 with a comparison to the same period last year.

Service Management
Location Aberdeen Alderley Edge Bedford Bedfordshire Belfast Berkshire Bicester Birmingham Bournemouth Bracknell Bradford Brighton Bristol Buckinghamshire Cambridgeshire Canary Wharf Cheltenham Cheshire Chester City of London County Antrim Coventry Crewe Croydon Derby Derbyshire Devon Docklands, London Dorset Dundee East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh England Essex Farnborough Feltham Glasgow Gloucestershire Hampshire Haslemere Hendon Hereford Herefordshire Hertfordshire Home Counties Hove Hull Kent Lancashire Leeds Liverpool London Maidenhead Maidstone Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Norfolk North East North Wales North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Oxford Oxfordshire Peterborough Plymouth Portsmouth Preston Reading Rugby Salisbury Sandwich Scotland Shropshire Somerset South Coast South East South West Southampton St Albans Surrey Swindon Taunton Telford Thames Valley Tyne and Wear UK Uxbridge Wales Warrington Warwick Warwickshire Watford West Midlands West Sussex West Wales West Yorkshire Wiltshire Wirral Worcester Worcestershire Wrexham Yeovil York Yorkshire	3 months to 5 Dec 2008	Same period last year
Rank	42	49
Rank change on same period last year	+7
Matching contract IT job ads	6	9
As % of all UK contract IT job ads sampled	0.010 %	0.010 %
As % of the category below	2.899 %	2.045 %
Daily rates quoted	1	3
Average minimum daily rate	£226	£300
Average daily rate	£226	£300
% change on same period last year	-24.66 %
Average maximum daily rate	£226	£300
UK excluding London average daily rate	£393	£377
% change on same period last year	+4.17 %
Hourly rates quoted	2	0
Average minimum hourly rate	£11.00	-
Average hourly rate	£11.50	-
% change on same period last year	-
Average maximum hourly rate	£12.00	-
UK excluding London average hourly rate	£18.80	£22.76
% change on same period last year	-17.38 %
Processes & Methodologies North East
Matching contract IT job ads	207	440
As % of all UK contract IT job ads sampled	0.338 %	0.482 %
Daily rates quoted	51	144
Average minimum daily rate	£303	£321
Average daily rate	£319	£334
% change on same period last year	-4.37 %
Average maximum daily rate	£335	£347
UK excluding London average daily rate	£380	£373
% change on same period last year	+2.00 %
Hourly rates quoted	19	37
Average minimum hourly rate	£21.98	£39.68
Average hourly rate	£23.16	£42.61
% change on same period last year	-45.65 %
Average maximum hourly rate	£24.33	£45.53
UK excluding London average hourly rate	£28.25	£29.44
% change on same period last year	-4.04 %
Service Management England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 5 December 2008.

Service Management
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 5 December 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Tyne and Wear	+11	4	£226	-24.66 %

Service Management England

Service Management
Top 30 Related IT Skills

For the 6 months to 5 December 2008, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 20 (86.96 %) ITIL 2 8 (34.78 %) Government 3 6 (26.09 %) MS Excel 4 5 (21.74 %) ITIL Certification 4 5 (21.74 %) Microsoft 4 5 (21.74 %) Telecoms 4 5 (21.74 %) Incident Management 4 5 (21.74 %) Security Cleared 5 4 (17.39 %) Genesys 6 3 (13.04 %) Windows Server 2003 6 3 (13.04 %) PRINCE2 6 3 (13.04 %) Windows 6 3 (13.04 %) Banking 6 3 (13.04 %) Systems Analysis 6 3 (13.04 %) Quality Management

6 3 (13.04 %) ITSM 6 3 (13.04 %) Data Protection 6 3 (13.04 %) SC Cleared 6 3 (13.04 %) Release Management 7 2 (8.696 %) Time Management 7 2 (8.696 %) WFM 7 2 (8.696 %) Stakeholder Management 7 2 (8.696 %) Supplier Management 7 2 (8.696 %) CTI 7 2 (8.696 %) Finance 7 2 (8.696 %) CRM 7 2 (8.696 %) Windows NT 7 2 (8.696 %) Oracle 7 2 (8.696 %) DNS 7 2 (8.696 %) MS Exchange

Service Management
Top Related IT Skills by Category

For the 6 months to 5 December 2008, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms 1 2 (8.696 %) MS Exchange 2 1 (4.348 %) Exchange Server 2003 2 1 (4.348 %) Lotus Notes	Applications 1 6 (26.09 %) MS Excel 2 1 (4.348 %) MS Visio
Communications & Networking 1 2 (8.696 %) VoIP 1 2 (8.696 %) DHCP 1 2 (8.696 %) DNS 1 2 (8.696 %) CTI 2 1 (4.348 %) IPCC 2 1 (4.348 %) SNMP	General 1 8 (34.78 %) Government 2 5 (21.74 %) Telecoms 3 3 (13.04 %) Banking 4 2 (8.696 %) Finance
Job Titles 1 9 (39.13 %) Analyst 2 4 (17.39 %) Support Analyst 2 4 (17.39 %) Applications Support 2 4 (17.39 %) Administrator 2 4 (17.39 %) Applications Support Analyst 3 3 (13.04 %) Service Analyst 4 2 (8.696 %) Helpdesk Analyst 4 2 (8.696 %) Support Engineer 4 2 (8.696 %) Service Desk Analyst 4 2 (8.696 %) Server Engineer 4 2 (8.696 %) Telecoms Engineer 4 2 (8.696 %) Technical Administrator 5 1 (4.348 %) Server Analyst 5 1 (4.348 %) Service Management Consultant 5 1 (4.348 %) Incident Analyst 5 1 (4.348 %) Consultant 5 1 (4.348 %) Server Support 5 1 (4.348 %) Coordinator 5 1 (4.348 %) Business Analyst 5 1 (4.348 %) Management Consultant	Operating Systems 1 3 (13.04 %) Windows 1 3 (13.04 %) Windows Server 2003 2 2 (8.696 %) Windows NT 3 1 (4.348 %) Windows XP
Processes & Methodologies 1 20 (86.96 %) ITIL 2 5 (21.74 %) Incident Management 2 5 (21.74 %) Security Cleared 3 3 (13.04 %) Data Protection 3 3 (13.04 %) SC Cleared 3 3 (13.04 %) Release Management 3 3 (13.04 %) Systems Analysis 3 3 (13.04 %) PRINCE2 3 3 (13.04 %) Quality Management 3 3 (13.04 %) ITSM 4 2 (8.696 %) CRM 4 2 (8.696 %) Stakeholder Management 4 2 (8.696 %) Supplier Management 4 2 (8.696 %) Time Management 4 2 (8.696 %) WFM 5 1 (4.348 %) Business Analysis 5 1 (4.348 %) Project Management 5 1 (4.348 %) Migration 5 1 (4.348 %) Change Management	Qualifications 1 5 (21.74 %) ITIL Certification 2 2 (8.696 %) Microsoft Certification 3 1 (4.348 %) A+ Certification 3 1 (4.348 %) MCP 3 1 (4.348 %) MCSE
System Software 1 2 (8.696 %) Active Directory	Vendors 1 5 (21.74 %) Microsoft 2 4 (17.39 %) Genesys 3 2 (8.696 %) Nortel 3 2 (8.696 %) Oracle 4 1 (4.348 %) Lotus