The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 31 25 26
Rank change year-on-year
-6 +1
Contract jobs citing Service Management 29 20 13
As % of all contract IT jobs located in the North East 4.43% 5.25% 3.58%
As % of the Processes & Methodologies category 6.47% 7.41% 5.75%
Number of daily rates quoted 20 15 5
Average daily rate
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£387 £350 £120
Average daily rate % change year-on-year
+10.54% +191.66%
90% offered a daily rate of more than £326 £244 £100
10% offered a daily rate of more than £451 £500 £342
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 0 0 1
Average hourly rate - - £18.90
UK excluding London average hourly rate £15.00 £18.00 £17.50
% change year-on-year
-16.66% +2.85%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
448 270 226
As % of all contract IT jobs located in the North East 68.40% 70.87% 62.26%
Number of daily rates quoted 276 141 90
Average daily rate £400 £325 £300
Average daily rate % change year-on-year
+23.07% +8.33%
90% offered a daily rate of more than £275 £210 £125
10% offered a daily rate of more than £500 £500 £450
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 14 32 26
Average hourly rate £28.50 £28.10 £27.50
Average hourly rate % change year-on-year
+1.44% +2.16%
90% offered a hourly rate of more than £15.00 £13.73 £17.64
10% offered a hourly rate of more than £31.50 £34.00 £37.50
UK excluding London average hourly rate £25.25 £27.00 £31.50
% change year-on-year
-6.48% -14.28%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 26 January 2015.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear 0 26 £399 +34.05% 3
Durham -12 1 £200 -51.07%
Teesside - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 26 January 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 48 (64.86%) ITIL
2 41 (55.41%) Security Cleared
3 32 (43.24%) Windows
4 29 (39.19%) SC Cleared
5 27 (36.49%) Microsoft
6 25 (33.78%) MS Office
7 24 (32.43%) Service Delivery
8 23 (31.08%) MS Excel
9 22 (29.73%) Active Directory
10 20 (27.03%) Windows Server 2003
11 19 (25.68%) SQL
11 19 (25.68%) Windows Server 2008
12 18 (24.32%) Project Management
13 17 (22.97%) HP
13 17 (22.97%) Incident Management
14 16 (21.62%) LAN
14 16 (21.62%) WAN
15 15 (20.27%) Firewall
16 14 (18.92%) Clustering
16 14 (18.92%) Cisco
17 13 (17.57%) Problem Management
17 13 (17.57%) Network Monitoring
18 12 (16.22%) WhatsUp Gold
18 12 (16.22%) Network Management
18 12 (16.22%) Cisco IOS
18 12 (16.22%) CheckPoint
18 12 (16.22%) Juniper
18 12 (16.22%) McAfee
19 11 (14.86%) Oracle
19 11 (14.86%) LDAP

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 26 January 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (9.46%) MS Exchange
2 6 (8.11%) WebLogic
3 4 (5.41%) AquaLogic
4 2 (2.70%) SharePoint
5 1 (1.35%) Oracle Workflow
5 1 (1.35%) IIS
5 1 (1.35%) Apache
5 1 (1.35%) Tomcat
Applications
1 25 (33.78%) MS Office
2 23 (31.08%) MS Excel
3 4 (5.41%) MS Project
4 2 (2.70%) MS PowerPoint
Business Applications
1 1 (1.35%) Oracle EBS
1 1 (1.35%) Oracle EBS R12
Communications & Networking
1 16 (21.62%) LAN
1 16 (21.62%) WAN
2 15 (20.27%) Firewall
3 12 (16.22%) Cisco IOS
4 11 (14.86%) LDAP
5 10 (13.51%) F5 BIG-IP LTM
5 10 (13.51%) F5 BIG-IP GTM
5 10 (13.51%) Network Security
5 10 (13.51%) DNS
5 10 (13.51%) SSL
5 10 (13.51%) SAN
6 9 (12.16%) Cisco ASA
7 8 (10.81%) Junos
8 2 (2.70%) VPN
8 2 (2.70%) SMS
9 1 (1.35%) MPLS
9 1 (1.35%) DSL
Database & Business Intelligence
1 5 (6.76%) Oracle Reports
2 4 (5.41%) Oracle Database
3 2 (2.70%) SQL Server
4 1 (1.35%) Oracle Discoverer
Development Applications
1 6 (8.11%) Ant
General
1 10 (13.51%) Finance
2 4 (5.41%) Billing
3 3 (4.05%) Military
4 2 (2.70%) Electronics
5 1 (1.35%) Front Office
5 1 (1.35%) Back Office
Job Titles
1 15 (20.27%) Project Manager
2 12 (16.22%) Network Engineer
3 8 (10.81%) Service Manager
4 4 (5.41%) Consultant
4 4 (5.41%) Analyst
4 4 (5.41%) Senior Manager
5 3 (4.05%) Senior Project Manager
5 3 (4.05%) Informatica Specialist
6 2 (2.70%) Service Desk Analyst
6 2 (2.70%) Problem Manager
6 2 (2.70%) Support Engineer
6 2 (2.70%) Service Analyst
6 2 (2.70%) 2nd Line Support
6 2 (2.70%) Operations Manager
6 2 (2.70%) Network Consultant
6 2 (2.70%) Applications Specialist
6 2 (2.70%) Incident Manager
6 2 (2.70%) UNIX Engineer
6 2 (2.70%) Report Manager
7 1 (1.35%) Network Architect
Libraries, Frameworks & Software Standards
1 6 (8.11%) J2EE
1 6 (8.11%) JDBC
1 6 (8.11%) Web Services
1 6 (8.11%) JMS
1 6 (8.11%) Middleware
1 6 (8.11%) JNDI
2 5 (6.76%) SOAP
3 3 (4.05%) XML
3 3 (4.05%) .NET
4 2 (2.70%) CSS
4 2 (2.70%) .NET Framework
4 2 (2.70%) WCF
5 1 (1.35%) WF
5 1 (1.35%) JGroups
5 1 (1.35%) AppFabric
5 1 (1.35%) ADO.NET Entity Framework
5 1 (1.35%) REST
5 1 (1.35%) JSON
5 1 (1.35%) HTML
5 1 (1.35%) XSL
Miscellaneous
1 14 (18.92%) Clustering
2 10 (13.51%) Cryptography
2 10 (13.51%) Analytical Skills
3 7 (9.46%) Economics
4 5 (6.76%) Management Information System
4 5 (6.76%) iPad
5 3 (4.05%) Replication
6 2 (2.70%) HACMP
6 2 (2.70%) Open Source
7 1 (1.35%) Computer Science
Operating Systems
1 32 (43.24%) Windows
2 20 (27.03%) Windows Server 2003
3 19 (25.68%) Windows Server 2008
4 11 (14.86%) Linux
5 5 (6.76%) UNIX
5 5 (6.76%) Android
5 5 (6.76%) Red Hat Enterprise Linux
6 2 (2.70%) AIX
6 2 (2.70%) HPUX
6 2 (2.70%) Solaris
7 1 (1.35%) Windows 7
Processes & Methodologies
1 48 (64.86%) ITIL
2 24 (32.43%) Service Delivery
3 18 (24.32%) Project Management
4 17 (22.97%) Incident Management
5 13 (17.57%) Problem Management
5 13 (17.57%) Network Monitoring
6 12 (16.22%) Network Management
7 10 (13.51%) Load Balancing
7 10 (13.51%) Network Design
8 9 (12.16%) PRINCE2
9 8 (10.81%) Root Cause Analysis
10 6 (8.11%) Continuous Improvement
10 6 (8.11%) Time Management
10 6 (8.11%) Change Management
10 6 (8.11%) Business Continuity
10 6 (8.11%) Programme Management
11 5 (6.76%) Knowledge Management
11 5 (6.76%) High Availability
12 4 (5.41%) ITIL V3
12 4 (5.41%) SOA
Programming Languages
1 19 (25.68%) SQL
2 7 (9.46%) Java
3 6 (8.11%) PL/SQL
3 6 (8.11%) WebLogic Scripting Tool
4 5 (6.76%) Shell Script
5 1 (1.35%) C#
5 1 (1.35%) VB
Qualifications
1 41 (55.41%) Security Cleared
2 29 (39.19%) SC Cleared
3 10 (13.51%) DV Cleared
4 3 (4.05%) ITIL Foundation Certificate
5 2 (2.70%) PRINCE2 Certification
5 2 (2.70%) ITIL Certification
5 2 (2.70%) IBM AIX Certification
6 1 (1.35%) Degree
6 1 (1.35%) ISEB
Quality Assurance & Compliance
1 10 (13.51%) QA
2 9 (12.16%) JSP 440
3 7 (9.46%) ISO 9001
3 7 (9.46%) SLA
4 1 (1.35%) BS7799
4 1 (1.35%) BS15000
4 1 (1.35%) ISO 14001
System Software
1 22 (29.73%) Active Directory
2 11 (14.86%) VMware ESXi
3 10 (13.51%) vSphere
4 9 (12.16%) Hyper-V
5 6 (8.11%) VMware Infrastructure
6 2 (2.70%) GPFS
Systems Management
1 12 (16.22%) WhatsUp Gold
2 9 (12.16%) MIIS
3 6 (8.11%) Systems Management Server (SMS)
3 6 (8.11%) OpenView Configuration Management
4 5 (6.76%) OpenView
5 1 (1.35%) WSUS
5 1 (1.35%) CA SiteMinder
5 1 (1.35%) Netcool
Vendors
1 27 (36.49%) Microsoft
2 17 (22.97%) HP
3 14 (18.92%) Cisco
4 12 (16.22%) Juniper
4 12 (16.22%) CheckPoint
4 12 (16.22%) McAfee
5 11 (14.86%) F5
5 11 (14.86%) Oracle
6 10 (13.51%) EMC
6 10 (13.51%) 3PAR
7 9 (12.16%) TippingPoint
8 7 (9.46%) VMware
8 7 (9.46%) Red Hat
9 6 (8.11%) Informatica
10 2 (2.70%) IBM
11 1 (1.35%) NetApp
11 1 (1.35%) Crossbeam
11 1 (1.35%) Riverbed
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £518.37 per day
Posted: 5 days ago