The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 1 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 79 28 38
Rank change year-on-year
-51 +10
Contract jobs citing Service Management 50 43 15
As % of all contract IT jobs located in the North East 3.06% 5.01% 2.86%
As % of the Processes & Methodologies category 3.60% 6.39% 3.85%
Number of daily rates quoted 35 26 14
Median daily rate £310 £253 £325
Median daily rate % change year-on-year
+22.77% -22.30%
90% offered a daily rate of more than £204 £120 £263
10% offered a daily rate of more than £467 £451 £378
UK excluding London median daily rate £408 £375 £350
% change year-on-year
+8.66% +7.14%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £15.00 £13.35 £16.00
% change year-on-year
+12.35% -16.56%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
1390 673 390
As % of all contract IT jobs located in the North East 85.12% 78.35% 74.29%
Number of daily rates quoted 895 428 248
Median daily rate £325 £400 £350
Median daily rate % change year-on-year
-18.75% +14.28%
90% offered a daily rate of more than £225 £250 £235
10% offered a daily rate of more than £500 £550 £468
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 76 42 13
Median hourly rate £28.00 £18.00 £16.50
Median hourly rate % change year-on-year
+55.55% +9.09%
90% offered a hourly rate of more than £22.00 £11.83 £13.11
10% offered a hourly rate of more than £36.00 £40.00 £36.00
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

Service Management
Jobs Demand Trend in the North East

The demand trend of contract jobs across the North East region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 1 July 2016.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -50 45 £300 +20.00% 5
Durham +7 4 £425 +47.82% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 1 July 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Service Management.

1 48 (57.83%) ITIL
2 39 (46.99%) Security Cleared
3 32 (38.55%) SC Cleared
4 24 (28.92%) Unix
5 23 (27.71%) Solaris
6 22 (26.51%) Change Management
7 21 (25.30%) LAN
7 21 (25.30%) WAN
7 21 (25.30%) Microsoft
7 21 (25.30%) ITIL V3
8 20 (24.10%) IBM
8 20 (24.10%) VPN
8 20 (24.10%) Red Hat
8 20 (24.10%) AIX
9 19 (22.89%) Disaster Recovery
10 18 (21.69%) Project Management
10 18 (21.69%) Windows
10 18 (21.69%) Open Source
11 17 (20.48%) Analytical Skills
11 17 (20.48%) Configuration Management
11 17 (20.48%) Middleware
12 15 (18.07%) Firewall
12 15 (18.07%) MS Office
12 15 (18.07%) IBM AIX Certification
12 15 (18.07%) HACMP
12 15 (18.07%) HP
12 15 (18.07%) GPFS
13 14 (16.87%) Problem Management
14 13 (15.66%) Incident Management
14 13 (15.66%) High Availability

Service Management
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.02%) SharePoint
2 2 (2.41%) OpenStack
3 1 (1.20%) IIS
Applications
1 15 (18.07%) MS Office
2 8 (9.64%) MS Excel
3 4 (4.82%) MS PowerPoint
3 4 (4.82%) MS Visio
4 1 (1.20%) MS Project
Cloud Services
1 5 (6.02%) IaaS
1 5 (6.02%) PaaS
1 5 (6.02%) SaaS
Communications & Networking
1 21 (25.30%) LAN
1 21 (25.30%) WAN
2 20 (24.10%) VPN
3 15 (18.07%) Firewall
4 4 (4.82%) Intranet
5 3 (3.61%) Internet
6 2 (2.41%) Cisco ASA
6 2 (2.41%) Network Security
7 1 (1.20%) DHCP
7 1 (1.20%) DNS
7 1 (1.20%) Kerberos
7 1 (1.20%) LDAP
Database & Business Intelligence
1 3 (3.61%) SQL Server
General
1 6 (7.23%) Finance
2 2 (2.41%) Military
3 1 (1.20%) Manufacturing
Job Titles
1 17 (20.48%) Unix Engineer
2 13 (15.66%) Project Manager
3 8 (9.64%) Coordinator
4 6 (7.23%) Administrator
4 6 (7.23%) Incident Coordinator
5 5 (6.02%) Architect
5 5 (6.02%) Consultant
5 5 (6.02%) Infrastructure Architect
6 4 (4.82%) AIX Engineer
6 4 (4.82%) Infrastructure Manager
6 4 (4.82%) ITIL Expert
6 4 (4.82%) Monitoring Engineer
6 4 (4.82%) SC Cleared Project Manager
6 4 (4.82%) ServiceNow Consultant
6 4 (4.82%) Systems Engineer
6 4 (4.82%) Systems Monitoring Engineer
7 3 (3.61%) Analyst
8 2 (2.41%) IT Manager
8 2 (2.41%) Senior Manager
8 2 (2.41%) Systems Administrator
Libraries, Frameworks & Software Standards
1 17 (20.48%) Middleware
2 4 (4.82%) jQuery
2 4 (4.82%) Regular Expression
2 4 (4.82%) Web Services
2 4 (4.82%) XML
3 1 (1.20%) .NET
3 1 (1.20%) ASP.NET
Miscellaneous
1 17 (20.48%) Analytical Skills
2 15 (18.07%) HACMP
3 9 (10.84%) Economics
4 7 (8.43%) Computer Science
5 6 (7.23%) Replication
6 2 (2.41%) CMDB
6 2 (2.41%) Data Centre
7 1 (1.20%) CLARiiON
7 1 (1.20%) Digital Media
7 1 (1.20%) Informatics
7 1 (1.20%) Mainframe
7 1 (1.20%) Management Information System
7 1 (1.20%) Private Cloud
7 1 (1.20%) User Experience
Operating Systems
1 24 (28.92%) Unix
2 23 (27.71%) Solaris
3 20 (24.10%) AIX
4 18 (21.69%) Windows
5 7 (8.43%) Windows XP
6 6 (7.23%) Linux
6 6 (7.23%) Red Hat Enterprise Linux
6 6 (7.23%) Windows Server 2008
7 5 (6.02%) HPUX
8 4 (4.82%) Windows Server 2003
9 3 (3.61%) Windows 7
10 1 (1.20%) CentOS
10 1 (1.20%) Windows Server
Processes & Methodologies
1 48 (57.83%) ITIL
2 22 (26.51%) Change Management
3 21 (25.30%) ITIL V3
4 19 (22.89%) Disaster Recovery
5 18 (21.69%) Open Source
5 18 (21.69%) Project Management
6 17 (20.48%) Configuration Management
7 14 (16.87%) Problem Management
8 13 (15.66%) High Availability
8 13 (15.66%) Incident Management
8 13 (15.66%) Service Delivery
9 12 (14.46%) Agile Software Development
10 11 (13.25%) Lean Six Sigma
10 11 (13.25%) Six Sigma
10 11 (13.25%) Workflow
11 9 (10.84%) ITSM
12 8 (9.64%) Continuous Improvement
13 7 (8.43%) Process Improvement
13 7 (8.43%) Release Management
13 7 (8.43%) Root Cause Analysis
Programming Languages
1 9 (10.84%) Java
2 8 (9.64%) SQL
3 7 (8.43%) JavaScript
4 4 (4.82%) Bourne shell
4 4 (4.82%) Korn
4 4 (4.82%) Perl
4 4 (4.82%) PowerShell
4 4 (4.82%) VBScript
5 2 (2.41%) PHP
6 1 (1.20%) C#
6 1 (1.20%) C++
6 1 (1.20%) Python
6 1 (1.20%) Shell Script
6 1 (1.20%) T-SQL
Qualifications
1 39 (46.99%) Security Cleared
2 32 (38.55%) SC Cleared
3 15 (18.07%) IBM AIX Certification
4 7 (8.43%) Degree
5 6 (7.23%) ITIL Certification
5 6 (7.23%) PMI Certification
5 6 (7.23%) PMP
6 2 (2.41%) DV Cleared
7 1 (1.20%) A+ Certification
7 1 (1.20%) BPSS Clearance
7 1 (1.20%) CISSP
7 1 (1.20%) Citrix Certification
7 1 (1.20%) ISTQB
7 1 (1.20%) ISTQB Advanced Certification
7 1 (1.20%) MCDST
7 1 (1.20%) MCP
7 1 (1.20%) Microsoft Certification
7 1 (1.20%) SSCP
7 1 (1.20%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (7.23%) ISO 9001
2 2 (2.41%) SLA
3 1 (1.20%) Disclosure Scotland
3 1 (1.20%) QA
System Software
1 15 (18.07%) GPFS
2 7 (8.43%) VMware Infrastructure
3 6 (7.23%) Active Directory
4 1 (1.20%) Hyper-V
4 1 (1.20%) KVM
Systems Management
1 5 (6.02%) OpenView Configuration Management
2 3 (3.61%) Netcool
2 3 (3.61%) SCOM
2 3 (3.61%) Tivoli
3 2 (2.41%) McAfee ePO
4 1 (1.20%) Ansible
4 1 (1.20%) HP SiteScope
4 1 (1.20%) Oracle ZFS
4 1 (1.20%) Puppet
Vendors
1 21 (25.30%) Microsoft
2 20 (24.10%) IBM
2 20 (24.10%) Red Hat
3 15 (18.07%) HP
4 7 (8.43%) VMware
5 5 (6.02%) ServiceNow
6 3 (3.61%) CA
6 3 (3.61%) Citrix
7 2 (2.41%) ArcSight
7 2 (2.41%) Avaya
7 2 (2.41%) Cadence
7 2 (2.41%) Cisco
7 2 (2.41%) Intel Security
7 2 (2.41%) Lumension
7 2 (2.41%) Oracle
7 2 (2.41%) Remedy
8 1 (1.20%) Dynatrace
8 1 (1.20%) EMC
8 1 (1.20%) Sun
8 1 (1.20%) TOWER Software
Newcastle Upon Tyne, Tyne And Wear
Experis IT
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