The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 29 13 18
Rank change year-on-year
-16 +5
Contract jobs citing Service Management 45 27 30
As % of all contract IT jobs located in the North East 5.78% 7.58% 6.42%
As % of the Processes & Methodologies category 7.29% 10.59% 10.10%
Number of daily rates quoted 33 16 5
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£347 £349 £200
Average daily rate % change year-on-year
-0.36% +74.37%
90% offered a daily rate of more than £191 £176 £116
10% offered a daily rate of more than £451 £470 £370
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 0 1 0
Average hourly rate - £22.00 -
UK excluding London average hourly rate £15.00 £14.00 £15.71
% change year-on-year
+7.14% -10.89%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
617 255 297
As % of all contract IT jobs located in the North East 79.31% 71.63% 63.60%
Number of daily rates quoted 417 123 129
Average daily rate £375 £350 £290
Average daily rate % change year-on-year
+7.14% +20.68%
90% offered a daily rate of more than £250 £190 £208
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £363 £368
% change year-on-year
+3.44% -1.36%
Number of hourly rates quoted 37 24 20
Average hourly rate £27.50 £22.00 £17.50
Average hourly rate % change year-on-year
+25.00% +25.71%
90% offered a hourly rate of more than £13.00 £12.69 £12.77
10% offered a hourly rate of more than £37.00 £32.50 £30.00
UK excluding London average hourly rate £25.00 £29.00 £27.50
% change year-on-year
-13.79% +5.45%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 20 October 2014.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -15 41 £347 -25.27% 3
Northumberland - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 20 October 2014, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 41 (62.12%) ITIL
2 32 (48.48%) Security Cleared
3 29 (43.94%) Windows
4 22 (33.33%) Service Delivery
5 21 (31.82%) LAN
5 21 (31.82%) WAN
5 21 (31.82%) Microsoft
5 21 (31.82%) Windows Server 2003
6 20 (30.30%) MS Excel
7 19 (28.79%) SQL
7 19 (28.79%) Firewall
7 19 (28.79%) SC Cleared
7 19 (28.79%) Windows Server 2008
8 18 (27.27%) Incident Management
9 17 (25.76%) Active Directory
10 16 (24.24%) HP
10 16 (24.24%) MS Office
11 15 (22.73%) SAN
12 14 (21.21%) DNS
12 14 (21.21%) Cisco
12 14 (21.21%) Clustering
12 14 (21.21%) WhatsUp Gold
12 14 (21.21%) Network Management
12 14 (21.21%) Network Monitoring
13 13 (19.70%) CheckPoint
13 13 (19.70%) Juniper
13 13 (19.70%) Linux
14 12 (18.18%) Oracle
14 12 (18.18%) McAfee
14 12 (18.18%) F5

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 20 October 2014, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (12.12%) WebLogic
2 7 (10.61%) MS Exchange
3 4 (6.06%) AquaLogic
4 3 (4.55%) SharePoint
4 3 (4.55%) Oracle Application Server
5 1 (1.52%) IIS
5 1 (1.52%) Apache
5 1 (1.52%) Tomcat
Applications
1 20 (30.30%) MS Excel
2 16 (24.24%) MS Office
Communications & Networking
1 21 (31.82%) LAN
1 21 (31.82%) WAN
2 19 (28.79%) Firewall
3 15 (22.73%) SAN
4 14 (21.21%) DNS
5 12 (18.18%) Cisco IOS
6 10 (15.15%) Network Security
6 10 (15.15%) F5 BIG-IP LTM
6 10 (15.15%) F5 BIG-IP GTM
6 10 (15.15%) SSL
7 9 (13.64%) LDAP
7 9 (13.64%) Junos
8 7 (10.61%) Cisco ASA
9 6 (9.09%) VPN
10 4 (6.06%) DHCP
11 3 (4.55%) SMS
12 1 (1.52%) MPLS
12 1 (1.52%) DSL
Database & Business Intelligence
1 8 (12.12%) Oracle Database
2 6 (9.09%) SQL Server
3 4 (6.06%) Oracle Database 11g
3 4 (6.06%) SQL Server 2008
4 3 (4.55%) Oracle Reports
Development Applications
1 5 (7.58%) Ant
General
1 6 (9.09%) Finance
2 2 (3.03%) Military
2 2 (3.03%) Front Office
3 1 (1.52%) Back Office
3 1 (1.52%) Pharmaceutical
Job Titles
1 13 (19.70%) Network Engineer
2 8 (12.12%) Analyst
3 7 (10.61%) Project Manager
4 6 (9.09%) UNIX Engineer
5 5 (7.58%) Consultant
5 5 (7.58%) Service Analyst
5 5 (7.58%) Service Manager
6 4 (6.06%) Support Engineer
7 3 (4.55%) Informatica Specialist
8 2 (3.03%) Services Delivery Manager
8 2 (3.03%) Service Desk Analyst
8 2 (3.03%) 2nd Line Support
8 2 (3.03%) Applications Specialist
8 2 (3.03%) Senior Manager
8 2 (3.03%) Network Consultant
8 2 (3.03%) Business Analyst
8 2 (3.03%) Delivery Manager
9 1 (1.52%) Business Support Analyst
9 1 (1.52%) Network Architect
9 1 (1.52%) Services Delivery Analyst
Libraries, Frameworks & Software Standards
1 10 (15.15%) Middleware
2 9 (13.64%) Web Services
3 5 (7.58%) J2EE
3 5 (7.58%) JDBC
3 5 (7.58%) SOAP
3 5 (7.58%) JNDI
3 5 (7.58%) JMS
4 3 (4.55%) .NET
4 3 (4.55%) XML
5 2 (3.03%) .NET Framework
5 2 (3.03%) WCF
6 1 (1.52%) WF
6 1 (1.52%) JGroups
6 1 (1.52%) AppFabric
6 1 (1.52%) ADO.NET Entity Framework
6 1 (1.52%) REST
6 1 (1.52%) JSON
6 1 (1.52%) XSL
Miscellaneous
1 14 (21.21%) Clustering
2 10 (15.15%) Cryptography
3 8 (12.12%) Analytical Skills
4 6 (9.09%) Open Source
5 5 (7.58%) Management Information System
6 4 (6.06%) Thin Client
6 4 (6.06%) iPad
6 4 (6.06%) Fat Client
7 3 (4.55%) Performance Metrics
7 3 (4.55%) Economics
8 2 (3.03%) Computer Science
8 2 (3.03%) HACMP
9 1 (1.52%) PMI
9 1 (1.52%) Data Extraction
Operating Systems
1 29 (43.94%) Windows
2 21 (31.82%) Windows Server 2003
3 19 (28.79%) Windows Server 2008
4 13 (19.70%) Linux
5 11 (16.67%) UNIX
6 8 (12.12%) Solaris
6 8 (12.12%) AIX
6 8 (12.12%) Red Hat Enterprise Linux
7 6 (9.09%) HPUX
8 4 (6.06%) Android
9 1 (1.52%) Windows 7
Processes & Methodologies
1 41 (62.12%) ITIL
2 22 (33.33%) Service Delivery
3 18 (27.27%) Incident Management
4 14 (21.21%) Network Management
4 14 (21.21%) Network Monitoring
5 10 (15.15%) Network Design
6 9 (13.64%) Load Balancing
6 9 (13.64%) Problem Management
7 8 (12.12%) Project Management
7 8 (12.12%) PRINCE2
8 7 (10.61%) Configuration Management
9 6 (9.09%) Time Management
10 5 (7.58%) ITSM
11 4 (6.06%) Change Management
11 4 (6.06%) Disaster Recovery
11 4 (6.06%) Six Sigma
11 4 (6.06%) SOA
11 4 (6.06%) Programme Management
11 4 (6.06%) High Availability
11 4 (6.06%) Performance Testing
Programming Languages
1 19 (28.79%) SQL
2 8 (12.12%) Java
3 5 (7.58%) PL/SQL
3 5 (7.58%) Shell Script
3 5 (7.58%) WebLogic Scripting Tool
4 1 (1.52%) C#
4 1 (1.52%) VB
Qualifications
1 32 (48.48%) Security Cleared
2 19 (28.79%) SC Cleared
3 12 (18.18%) DV Cleared
4 3 (4.55%) ISEB
5 2 (3.03%) IBM AIX Certification
5 2 (3.03%) ITIL Foundation Certificate
6 1 (1.52%) APMP
6 1 (1.52%) Six Sigma Green Belt
6 1 (1.52%) ISEB Practitioner
6 1 (1.52%) Degree
6 1 (1.52%) PRINCE2 Practitioner
6 1 (1.52%) ITIL Certification
6 1 (1.52%) PMP
6 1 (1.52%) PMI Certification
Quality Assurance & Compliance
1 11 (16.67%) QA
2 9 (13.64%) JSP 440
3 7 (10.61%) SLA
4 2 (3.03%) BS7799
4 2 (3.03%) BS15000
4 2 (3.03%) ISO 14001
5 1 (1.52%) ISO/IEC 27001
System Software
1 17 (25.76%) Active Directory
2 11 (16.67%) VMware ESXi
3 9 (13.64%) Hyper-V
3 9 (13.64%) vSphere
4 7 (10.61%) VMware Infrastructure
5 4 (6.06%) VMware ESX
5 4 (6.06%) Oracle RAC
6 3 (4.55%) KVM
6 3 (4.55%) RHEV
7 2 (3.03%) GPFS
Systems Management
1 14 (21.21%) WhatsUp Gold
2 9 (13.64%) MIIS
3 4 (6.06%) OpenView
3 4 (6.06%) Systems Management Server (SMS)
4 2 (3.03%) Netcool
4 2 (3.03%) OpenView Configuration Management
4 2 (3.03%) NetBackup
5 1 (1.52%) WSUS
5 1 (1.52%) CA SiteMinder
Vendors
1 21 (31.82%) Microsoft
2 16 (24.24%) HP
3 14 (21.21%) Cisco
4 13 (19.70%) CheckPoint
4 13 (19.70%) Juniper
5 12 (18.18%) McAfee
5 12 (18.18%) Oracle
5 12 (18.18%) F5
6 10 (15.15%) Red Hat
7 9 (13.64%) EMC
7 9 (13.64%) 3PAR
7 9 (13.64%) TippingPoint
8 7 (10.61%) VMware
9 5 (7.58%) Informatica
10 4 (6.06%) Citrix
11 3 (4.55%) Crossbeam
11 3 (4.55%) Riverbed
12 2 (3.03%) IBM
12 2 (3.03%) NetApp
12 2 (3.03%) Veritas
North East
Harvey Nash RPO
Rate: £400 to £450
Posted: 4 days ago