The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 33 22 25
Rank change year-on-year
-11 +3
Contract jobs citing Service Management 21 38 14
As % of all contract IT jobs located in the North East 3.55% 7.65% 4.15%
As % of the Processes & Methodologies category 5.37% 10.22% 6.39%
Number of daily rates quoted 16 24 4
Average daily rate
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of your Daily Rate
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£374 £271 £205
Average daily rate % change year-on-year
+38.17% +31.95%
90% offered a daily rate of more than £300 £201 £100
10% offered a daily rate of more than £438 £500 £375
UK excluding London average daily rate £373 £370 £374
% change year-on-year
+0.67% -1.06%
Number of hourly rates quoted 0 0 3
Average hourly rate - - £18.90
UK excluding London average hourly rate £15.50 £15.50 £16.00
% change year-on-year
- -3.12%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
391 372 219
As % of all contract IT jobs located in the North East 66.05% 74.85% 64.99%
Number of daily rates quoted 225 229 85
Average daily rate £375 £282 £325
Average daily rate % change year-on-year
+33.14% -13.34%
90% offered a daily rate of more than £250 £200 £147
10% offered a daily rate of more than £500 £444 £450
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 15 24 21
Average hourly rate £15.00 £34.00 £18.90
Average hourly rate % change year-on-year
-55.88% +79.89%
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 4 March 2015.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -4 20 £375 +53.06% 4
Durham -1 1 £200 -60.00% 1
Teesside - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 4 March 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 43 (65.15%) ITIL
2 40 (60.61%) Security Cleared
3 29 (43.94%) SC Cleared
4 26 (39.39%) Windows
4 26 (39.39%) Microsoft
5 24 (36.36%) MS Office
6 22 (33.33%) MS Excel
7 20 (30.30%) Service Delivery
8 19 (28.79%) SQL
8 19 (28.79%) Project Management
9 18 (27.27%) Active Directory
10 17 (25.76%) HP
10 17 (25.76%) Windows Server 2003
10 17 (25.76%) Windows Server 2008
11 16 (24.24%) Clustering
12 14 (21.21%) Incident Management
13 13 (19.70%) Problem Management
13 13 (19.70%) Firewall
13 13 (19.70%) LAN
13 13 (19.70%) WAN
14 11 (16.67%) LDAP
14 11 (16.67%) Linux
14 11 (16.67%) Cisco
14 11 (16.67%) Finance
14 11 (16.67%) Network Monitoring
14 11 (16.67%) Analytical Skills
15 10 (15.15%) WhatsUp Gold
15 10 (15.15%) Network Management
15 10 (15.15%) Root Cause Analysis
15 10 (15.15%) Cisco IOS

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 4 March 2015, IT contractor jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (12.12%) WebLogic
2 6 (9.09%) AquaLogic
3 3 (4.55%) MS Exchange
4 1 (1.52%) Oracle Workflow
Applications
1 24 (36.36%) MS Office
2 22 (33.33%) MS Excel
3 4 (6.06%) MS Project
4 2 (3.03%) MS PowerPoint
Business Applications
1 1 (1.52%) Oracle EBS
1 1 (1.52%) Oracle EBS R12
Communications & Networking
1 13 (19.70%) Firewall
1 13 (19.70%) LAN
1 13 (19.70%) WAN
2 11 (16.67%) LDAP
3 10 (15.15%) Cisco IOS
4 9 (13.64%) SAN
5 8 (12.12%) F5 BIG-IP LTM
5 8 (12.12%) F5 BIG-IP GTM
5 8 (12.12%) Cisco ASA
5 8 (12.12%) Network Security
5 8 (12.12%) SSL
5 8 (12.12%) DNS
6 7 (10.61%) Junos
7 2 (3.03%) SMS
7 2 (3.03%) VPN
Database & Business Intelligence
1 7 (10.61%) Oracle Reports
2 6 (9.09%) Oracle Database
3 1 (1.52%) Oracle Discoverer
Development Applications
1 8 (12.12%) Ant
General
1 11 (16.67%) Finance
2 4 (6.06%) Billing
3 2 (3.03%) Military
3 2 (3.03%) Electronics
Job Titles
1 17 (25.76%) Project Manager
2 11 (16.67%) Network Engineer
3 6 (9.09%) Service Manager
4 4 (6.06%) Consultant
5 3 (4.55%) Senior Manager
5 3 (4.55%) Senior Project Manager
5 3 (4.55%) Informatica Specialist
5 3 (4.55%) Analyst
6 2 (3.03%) Report Manager
6 2 (3.03%) Network Consultant
6 2 (3.03%) Incident Manager
6 2 (3.03%) Problem Manager
6 2 (3.03%) UNIX Engineer
6 2 (3.03%) Applications Specialist
7 1 (1.52%) Operations Manager
7 1 (1.52%) Development Manager
7 1 (1.52%) Support Analyst
7 1 (1.52%) Support Specialist
7 1 (1.52%) Service Analyst
7 1 (1.52%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 8 (12.12%) JNDI
1 8 (12.12%) Middleware
1 8 (12.12%) J2EE
1 8 (12.12%) JDBC
1 8 (12.12%) JMS
2 6 (9.09%) SOAP
2 6 (9.09%) Web Services
3 2 (3.03%) CSS
4 1 (1.52%) HTML
Miscellaneous
1 16 (24.24%) Clustering
2 11 (16.67%) Analytical Skills
3 10 (15.15%) Economics
4 8 (12.12%) Cryptography
5 4 (6.06%) Management Information System
6 3 (4.55%) Replication
6 3 (4.55%) iPad
7 2 (3.03%) Open Source
7 2 (3.03%) HACMP
8 1 (1.52%) Computer Science
Operating Systems
1 26 (39.39%) Windows
2 17 (25.76%) Windows Server 2003
2 17 (25.76%) Windows Server 2008
3 11 (16.67%) Linux
4 7 (10.61%) Red Hat Enterprise Linux
5 3 (4.55%) UNIX
5 3 (4.55%) Android
6 2 (3.03%) AIX
6 2 (3.03%) Solaris
7 1 (1.52%) VME
Processes & Methodologies
1 43 (65.15%) ITIL
2 20 (30.30%) Service Delivery
3 19 (28.79%) Project Management
4 14 (21.21%) Incident Management
5 13 (19.70%) Problem Management
6 11 (16.67%) Network Monitoring
7 10 (15.15%) Network Management
7 10 (15.15%) Root Cause Analysis
8 9 (13.64%) Programme Management
8 9 (13.64%) Change Management
9 8 (12.12%) Network Design
9 8 (12.12%) Load Balancing
10 7 (10.61%) High Availability
11 6 (9.09%) PRINCE2
11 6 (9.09%) SOA
11 6 (9.09%) Business Continuity
12 5 (7.58%) Time Management
12 5 (7.58%) Knowledge Management
12 5 (7.58%) Continuous Improvement
13 3 (4.55%) Workflow
Programming Languages
1 19 (28.79%) SQL
2 8 (12.12%) WebLogic Scripting Tool
3 7 (10.61%) Java
3 7 (10.61%) PL/SQL
4 6 (9.09%) Shell Script
5 1 (1.52%) COBOL
Qualifications
1 40 (60.61%) Security Cleared
2 29 (43.94%) SC Cleared
3 8 (12.12%) DV Cleared
4 2 (3.03%) VCP4
4 2 (3.03%) PRINCE2 Certification
4 2 (3.03%) ITIL Certification
4 2 (3.03%) IBM AIX Certification
5 1 (1.52%) Degree
5 1 (1.52%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (12.12%) JSP 440
1 8 (12.12%) QA
1 8 (12.12%) SLA
2 7 (10.61%) ISO 9001
System Software
1 18 (27.27%) Active Directory
2 9 (13.64%) VMware ESXi
2 9 (13.64%) vSphere
3 8 (12.12%) Hyper-V
4 5 (7.58%) VMware Infrastructure
5 2 (3.03%) GPFS
Systems Management
1 10 (15.15%) WhatsUp Gold
2 9 (13.64%) MIIS
3 6 (9.09%) OpenView
4 5 (7.58%) Systems Management Server (SMS)
4 5 (7.58%) OpenView Configuration Management
Vendors
1 26 (39.39%) Microsoft
2 17 (25.76%) HP
3 11 (16.67%) Cisco
4 10 (15.15%) Juniper
4 10 (15.15%) CheckPoint
4 10 (15.15%) McAfee
4 10 (15.15%) Oracle
5 9 (13.64%) Red Hat
5 9 (13.64%) EMC
5 9 (13.64%) F5
5 9 (13.64%) 3PAR
6 8 (12.12%) TippingPoint
6 8 (12.12%) Informatica
7 6 (9.09%) VMware
8 2 (3.03%) IBM
9 1 (1.52%) Crossbeam
9 1 (1.52%) Micro Focus
9 1 (1.52%) Riverbed
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