The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Service Management
Rank 71 37 32
Rank change year-on-year
-34 -5
Contract jobs citing Service Management 34 48 32
As % of all contract IT jobs located in the North East 2.78% 4.58% 5.30%
As % of the Processes & Methodologies category 3.39% 5.53% 6.84%
Number of daily rates quoted 22 26 28
Median daily rate £310 £383 £349
Median daily rate % change year-on-year
-18.95% +9.68%
90% offered a daily rate of more than £149 £205 £189
10% offered a daily rate of more than £420 £508 £459
UK excluding London median daily rate £400 £375 £351
% change year-on-year
+6.66% +6.83%
Number of hourly rates quoted 1 0 0
Median hourly rate £9.50 - -
UK excluding London median hourly rate £14.50 £18.52 £14.00
% change year-on-year
-21.70% +32.28%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
1002 868 468
As % of all contract IT jobs located in the North East 81.80% 82.82% 77.48%
Number of daily rates quoted 648 551 289
Median daily rate £325 £425 £360
Median daily rate % change year-on-year
-23.52% +18.05%
90% offered a daily rate of more than £225 £275 £240
10% offered a daily rate of more than £500 £575 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 54 31 30
Median hourly rate £28.00 £17.50 £18.50
Median hourly rate % change year-on-year
+60.00% -5.40%
90% offered a hourly rate of more than £15.00 £11.96 £13.00
10% offered a hourly rate of more than £36.00 £42.50 £32.09
UK excluding London median hourly rate £30.00 £33.00 £26.00
% change year-on-year
-9.09% +26.92%

Service Management
Jobs Demand Trend in the North East

The demand trend of contract jobs across the North East region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 27 August 2016.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -35 27 £310 -17.33% 6
Durham +11 6 £425 +3.03% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 27 August 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Service Management.

1 39 (50.00%) ITIL
2 38 (48.72%) Security Cleared
3 33 (42.31%) SC Cleared
4 22 (28.21%) Change Management
5 21 (26.92%) HP
6 20 (25.64%) Microsoft
6 20 (25.64%) Project Management
7 18 (23.08%) Windows
7 18 (23.08%) Solaris
8 16 (20.51%) Unix
8 16 (20.51%) MS Office
9 14 (17.95%) Analytical Skills
10 13 (16.67%) ITIL V3
10 13 (16.67%) Problem Management
10 13 (16.67%) Service Delivery
10 13 (16.67%) LAN
10 13 (16.67%) WAN
10 13 (16.67%) VPN
11 12 (15.38%) AIX
11 12 (15.38%) Middleware
11 12 (15.38%) Economics
12 11 (14.10%) Agile Software Development
12 11 (14.10%) Red Hat
13 10 (12.82%) IBM
13 10 (12.82%) Incident Management
14 9 (11.54%) Continuous Improvement
14 9 (11.54%) Open Source
14 9 (11.54%) Disaster Recovery
15 8 (10.26%) ITSM
15 8 (10.26%) VMware

Service Management
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.13%) SharePoint
2 3 (3.85%) OpenStack
3 1 (1.28%) IIS
Applications
1 16 (20.51%) MS Office
2 6 (7.69%) MS Excel
3 4 (5.13%) MS Visio
4 3 (3.85%) MS PowerPoint
5 1 (1.28%) MS Project
Cloud Services
1 5 (6.41%) IaaS
1 5 (6.41%) PaaS
1 5 (6.41%) SaaS
2 1 (1.28%) Amazon AWS
Communications & Networking
1 13 (16.67%) LAN
1 13 (16.67%) VPN
1 13 (16.67%) WAN
2 6 (7.69%) Firewall
3 4 (5.13%) Internet
3 4 (5.13%) Kerberos
3 4 (5.13%) LDAP
4 2 (2.56%) Cisco ASA
4 2 (2.56%) Intranet
5 1 (1.28%) DHCP
5 1 (1.28%) DNS
5 1 (1.28%) Network Security
Database & Business Intelligence
1 4 (5.13%) SQL Server
2 1 (1.28%) MongoDB
2 1 (1.28%) MySQL
2 1 (1.28%) NoSQL
2 1 (1.28%) Redis
Development Applications
1 1 (1.28%) Git (software)
1 1 (1.28%) Jenkins
General
1 5 (6.41%) Finance
2 2 (2.56%) Military
3 1 (1.28%) Manufacturing
Job Titles
1 15 (19.23%) Project Manager
2 9 (11.54%) Coordinator
2 9 (11.54%) Unix Engineer
3 6 (7.69%) Administrator
3 6 (7.69%) Incident Coordinator
4 5 (6.41%) Architect
4 5 (6.41%) Infrastructure Architect
4 5 (6.41%) IT Manager
4 5 (6.41%) Monitoring Engineer
4 5 (6.41%) Service Manager
5 4 (5.13%) Applications Manager
5 4 (5.13%) Applications Project Manager
5 4 (5.13%) Infrastructure Manager
5 4 (5.13%) ITIL Expert
5 4 (5.13%) Operations Manager
5 4 (5.13%) SC Cleared Project Manager
5 4 (5.13%) Systems Engineer
5 4 (5.13%) Systems Monitoring Engineer
6 3 (3.85%) Unix Support
7 2 (2.56%) Infrastructure Programme Manager
Libraries, Frameworks & Software Standards
1 12 (15.38%) Middleware
2 5 (6.41%) Regular Expression
3 2 (2.56%) jQuery
3 2 (2.56%) Web Services
4 1 (1.28%) .NET
4 1 (1.28%) AngularJS
4 1 (1.28%) ASP.NET
4 1 (1.28%) CSS
4 1 (1.28%) HTML
4 1 (1.28%) HTML5
4 1 (1.28%) Node.js
4 1 (1.28%) XML
Miscellaneous
1 14 (17.95%) Analytical Skills
2 12 (15.38%) Economics
3 6 (7.69%) HACMP
3 6 (7.69%) Replication
4 4 (5.13%) CLARiiON
5 3 (3.85%) Computer Science
5 3 (3.85%) User Experience
6 2 (2.56%) CMDB
7 1 (1.28%) Data Centre
7 1 (1.28%) Digital Media
7 1 (1.28%) Enterprise Software
7 1 (1.28%) Mainframe
7 1 (1.28%) Management Information System
7 1 (1.28%) Private Cloud
Operating Systems
1 18 (23.08%) Solaris
1 18 (23.08%) Windows
2 16 (20.51%) Unix
3 12 (15.38%) AIX
4 7 (8.97%) Linux
5 6 (7.69%) HPUX
5 6 (7.69%) Red Hat Enterprise Linux
5 6 (7.69%) Windows Server 2008
6 5 (6.41%) Windows XP
7 4 (5.13%) Windows Server 2003
8 3 (3.85%) Windows 7
9 1 (1.28%) CentOS
9 1 (1.28%) Windows Server
Processes & Methodologies
1 39 (50.00%) ITIL
2 22 (28.21%) Change Management
3 20 (25.64%) Project Management
4 13 (16.67%) ITIL V3
4 13 (16.67%) Problem Management
4 13 (16.67%) Service Delivery
5 11 (14.10%) Agile Software Development
6 10 (12.82%) Incident Management
7 9 (11.54%) Continuous Improvement
7 9 (11.54%) Disaster Recovery
7 9 (11.54%) Open Source
8 8 (10.26%) Configuration Management
8 8 (10.26%) ITSM
8 8 (10.26%) Process Improvement
8 8 (10.26%) Programme Management
9 7 (8.97%) PRINCE2
9 7 (8.97%) Release Management
9 7 (8.97%) Root Cause Analysis
10 6 (7.69%) Knowledge Management
11 5 (6.41%) PRINCE
Programming Languages
1 8 (10.26%) Java
2 7 (8.97%) SQL
3 6 (7.69%) JavaScript
4 5 (6.41%) Perl
4 5 (6.41%) VBScript
5 4 (5.13%) Bourne shell
5 4 (5.13%) Korn
5 4 (5.13%) PowerShell
6 3 (3.85%) C
6 3 (3.85%) PHP
7 2 (2.56%) C++
8 1 (1.28%) C#
8 1 (1.28%) Groovy
8 1 (1.28%) Python
8 1 (1.28%) Shell Script
8 1 (1.28%) T-SQL
Qualifications
1 38 (48.72%) Security Cleared
2 33 (42.31%) SC Cleared
3 8 (10.26%) ITIL Certification
4 6 (7.69%) IBM AIX Certification
4 6 (7.69%) PMP
5 4 (5.13%) Degree
6 3 (3.85%) BPSS Clearance
7 2 (2.56%) DV Cleared
8 1 (1.28%) CAPM
8 1 (1.28%) CISSP
8 1 (1.28%) Citrix Certification
8 1 (1.28%) EXIN
8 1 (1.28%) ISEB
8 1 (1.28%) ISTQB
8 1 (1.28%) ISTQB Advanced Certification
8 1 (1.28%) MCDST
8 1 (1.28%) MCP
8 1 (1.28%) PMI Certification
8 1 (1.28%) SSCP
8 1 (1.28%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (7.69%) ISO 9001
2 3 (3.85%) SLA
3 1 (1.28%) COBIT
3 1 (1.28%) Disclosure Scotland
3 1 (1.28%) QA
System Software
1 7 (8.97%) VMware Infrastructure
2 6 (7.69%) Active Directory
2 6 (7.69%) GPFS
3 1 (1.28%) Hyper-V
3 1 (1.28%) KVM
Systems Management
1 5 (6.41%) OpenView Configuration Management
2 4 (5.13%) Oracle ZFS
3 3 (3.85%) HP SiteScope
3 3 (3.85%) Netcool
3 3 (3.85%) SCOM
3 3 (3.85%) Tivoli
4 2 (2.56%) McAfee ePO
5 1 (1.28%) Ansible
5 1 (1.28%) Puppet
5 1 (1.28%) Unicenter
5 1 (1.28%) Zenoss
Vendors
1 21 (26.92%) HP
2 20 (25.64%) Microsoft
3 11 (14.10%) Red Hat
4 10 (12.82%) IBM
5 8 (10.26%) VMware
6 6 (7.69%) Oracle
7 4 (5.13%) CA
7 4 (5.13%) EMC
7 4 (5.13%) Sun
8 3 (3.85%) Citrix
9 2 (2.56%) ArcSight
9 2 (2.56%) Avaya
9 2 (2.56%) Cadence
9 2 (2.56%) Cisco
9 2 (2.56%) Intel Security
9 2 (2.56%) Lumension
9 2 (2.56%) Remedy
9 2 (2.56%) ServiceNow
10 1 (1.28%) Dynatrace
10 1 (1.28%) New Relic
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