The table below looks at the statistics for Service Management skills in IT contracts advertised for the North East region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 25 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Service Management
England / North East
Rank 35 36 33
Rank change year-on-year
+1 -3
Contract jobs citing Service Management 50 38 23
As % of all contract IT jobs located in the North East 5.73% 4.29% 3.78%
As % of the Processes & Methodologies category 6.52% 5.09% 5.32%
Number of daily rates quoted 41 26 16
Median daily rate £350 £283 £399
Median daily rate % change year-on-year
+23.78% -29.10%
90% offered a daily rate of more than £300 £93 £340
10% offered a daily rate of more than £401 £563 £451
UK excluding London median daily rate £410 £395 £375
% change year-on-year
+3.79% +5.33%
Number of hourly rates quoted 0 2 0
Median hourly rate - £9.82 -
UK excluding London median hourly rate £13.75 £13.50 £16.00
% change year-on-year
+1.85% -15.62%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
767 747 432
As % of all contract IT jobs located in the North East 87.86% 84.31% 70.94%
Number of daily rates quoted 515 487 251
Median daily rate £388 £413 £381
Median daily rate % change year-on-year
-6.06% +8.26%
90% offered a daily rate of more than £300 £270 £250
10% offered a daily rate of more than £508 £550 £500
UK excluding London median daily rate £408 £400 £400
% change year-on-year
+1.87% -
Number of hourly rates quoted 23 12 18
Median hourly rate £37.50 £15.25 £21.82
Median hourly rate % change year-on-year
+145.90% -30.10%
90% offered a hourly rate of more than £13.00 £9.96 £11.90
10% offered a hourly rate of more than £62.00 £21.00 £30.30
UK excluding London median hourly rate £36.00 £40.00 £27.79
% change year-on-year
-10.00% +43.93%

Service Management
Jobs Demand Trend in the North East

The demand trend of contract jobs across the North East region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the North East region.

Service Management Daily Rate Trend in the North East

Service Management
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the North East region over the 3 months to 25 February 2017.

Service Management Daily Rate Histogram in the North East

Service Management
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the North East region.

Service Management Hourly Rate Trend in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -3 47 £350 +29.62% 6
Durham - 3 £300 - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 25 February 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Service Management.

1 99 (84.62%) ITIL
2 75 (64.10%) ITSM
3 46 (39.32%) Windows
4 44 (37.61%) Microsoft
4 44 (37.61%) Change Management
5 43 (36.75%) Linux
5 43 (36.75%) Unix
6 40 (34.19%) Data Management
7 39 (33.33%) MS Excel
8 38 (32.48%) AIX
8 38 (32.48%) Open Source
8 38 (32.48%) SaaS
8 38 (32.48%) PaaS
8 38 (32.48%) IaaS
9 35 (29.91%) Analytical Skills
9 35 (29.91%) MS PowerPoint
9 35 (29.91%) Security Cleared
10 34 (29.06%) WebSphere
10 34 (29.06%) DevOps
10 34 (29.06%) Windows XP
11 33 (28.21%) Windows 2000
12 32 (27.35%) SLA
13 30 (25.64%) PRINCE2
14 29 (24.79%) Agile Software Development
14 29 (24.79%) Problem Management
15 23 (19.66%) Release Management
16 22 (18.80%) SC Cleared
16 22 (18.80%) Firewall
16 22 (18.80%) HP
17 21 (17.95%) Cisco

Service Management
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (29.06%) WebSphere
2 5 (4.27%) SAS
2 5 (4.27%) Tuxedo
2 5 (4.27%) WebLogic
3 3 (2.56%) Oracle Application Server
4 2 (1.71%) Apache
4 2 (1.71%) Exchange Server 2010
4 2 (1.71%) IIS
4 2 (1.71%) Jetty
4 2 (1.71%) Mongrel
4 2 (1.71%) MS Exchange
4 2 (1.71%) nginx
4 2 (1.71%) Oracle HTTP Server
4 2 (1.71%) Tomcat
Applications
1 39 (33.33%) MS Excel
2 35 (29.91%) MS PowerPoint
3 12 (10.26%) MS Office
4 3 (2.56%) MS Project
Business Applications
1 3 (2.56%) Oracle EBS
Cloud Services
1 38 (32.48%) IaaS
1 38 (32.48%) PaaS
1 38 (32.48%) SaaS
2 2 (1.71%) Amazon AWS
2 2 (1.71%) Amazon EC2
2 2 (1.71%) Google App Engine
2 2 (1.71%) Google Cloud Platform
Communications & Networking
1 22 (18.80%) Firewall
2 20 (17.09%) WAN
3 19 (16.24%) Wireless
4 18 (15.38%) LAN
5 12 (10.26%) BIG-IP
6 3 (2.56%) DHCP
6 3 (2.56%) IPsec
6 3 (2.56%) LDAP
6 3 (2.56%) OpenScape
6 3 (2.56%) TCP/IP
6 3 (2.56%) VPN
7 2 (1.71%) DNS
7 2 (1.71%) FTP
7 2 (1.71%) HTTP
7 2 (1.71%) SSL
7 2 (1.71%) Wi-Fi
8 1 (0.85%) BGP
8 1 (0.85%) MPLS
8 1 (0.85%) OSPF
Database & Business Intelligence
1 8 (6.84%) Oracle Reports
2 7 (5.98%) Oracle Database
3 4 (3.42%) SQL Server
4 3 (2.56%) MongoDB
4 3 (2.56%) OLAP
4 3 (2.56%) Oracle Database 11g
4 3 (2.56%) Oracle Database 12c
4 3 (2.56%) Oracle OLAP
4 3 (2.56%) SAS Enterprise Guide
4 3 (2.56%) SAS Enterprise Miner
5 2 (1.71%) DB2
5 2 (1.71%) Ingres
Development Applications
1 2 (1.71%) Jenkins
1 2 (1.71%) Travis CI
General
1 11 (9.40%) Telecoms
2 7 (5.98%) Finance
3 3 (2.56%) Billing
4 2 (1.71%) Legal
5 1 (0.85%) Banking
Job Titles
1 30 (25.64%) Operations Engineer
2 29 (24.79%) Analyst
3 25 (21.37%) Senior Operations Engineer
4 21 (17.95%) Support Analyst
5 16 (13.68%) Network Engineer
6 14 (11.97%) Operations Analyst
7 13 (11.11%) Operational Support Analyst
7 13 (11.11%) Operations Support Analyst
8 11 (9.40%) Architect
9 9 (7.69%) Enterprise Architect
10 6 (5.13%) DBA
10 6 (5.13%) PMO Analyst
11 5 (4.27%) Oracle DBA
11 5 (4.27%) Project Analyst
11 5 (4.27%) Project Support Analyst
12 4 (3.42%) Administrator
12 4 (3.42%) Linux Support
12 4 (3.42%) PMO Support Analyst
12 4 (3.42%) Report Analyst
12 4 (3.42%) Service Manager
Libraries, Frameworks & Software Standards
1 3 (2.56%) Oracle GoldenGate
2 2 (1.71%) .NET
2 2 (1.71%) J2EE
2 2 (1.71%) Servlets
Miscellaneous
1 35 (29.91%) Analytical Skills
2 12 (10.26%) Tandem
3 10 (8.55%) Management Information System
4 8 (6.84%) Computer Science
5 2 (1.71%) Data Centre
5 2 (1.71%) iPad
5 2 (1.71%) Smartphone
6 1 (0.85%) IVR
Operating Systems
1 46 (39.32%) Windows
2 43 (36.75%) Linux
2 43 (36.75%) Unix
3 38 (32.48%) AIX
4 34 (29.06%) Windows XP
5 33 (28.21%) Windows 2000
6 8 (6.84%) VME
7 3 (2.56%) HPUX
7 3 (2.56%) Red Hat Enterprise Linux
7 3 (2.56%) Windows Server
8 2 (1.71%) Android
8 2 (1.71%) Windows 7
9 1 (0.85%) Solaris
Processes & Methodologies
1 99 (84.62%) ITIL
2 75 (64.10%) ITSM
3 44 (37.61%) Change Management
4 40 (34.19%) Data Management
5 38 (32.48%) Open Source
6 34 (29.06%) DevOps
7 30 (25.64%) PRINCE2
8 29 (24.79%) Agile Software Development
8 29 (24.79%) Problem Management
9 23 (19.66%) Release Management
10 16 (13.68%) Continuous Improvement
11 15 (12.82%) Data Analysis
11 15 (12.82%) Migration
12 14 (11.97%) Network Design
12 14 (11.97%) Operational Acceptance Testing
13 13 (11.11%) ITIL V3
14 12 (10.26%) Disaster Recovery
14 12 (10.26%) Service Delivery
15 9 (7.69%) BCP
16 8 (6.84%) Performance Tuning
Programming Languages
1 8 (6.84%) COBOL
2 5 (4.27%) SQL
3 2 (1.71%) Java
3 2 (1.71%) Shell Script
4 1 (0.85%) JavaScript
Qualifications
1 35 (29.91%) Security Cleared
2 22 (18.80%) SC Cleared
3 19 (16.24%) CCNP
3 19 (16.24%) Cisco Certification
3 19 (16.24%) JNCIA
4 18 (15.38%) CCDP
4 18 (15.38%) CCIE
4 18 (15.38%) CCIP
4 18 (15.38%) CCSA
4 18 (15.38%) CCSE
4 18 (15.38%) JNCIE
5 12 (10.26%) HP ASE
5 12 (10.26%) HP MASE
6 11 (9.40%) Degree
7 7 (5.98%) BPSS Clearance
8 3 (2.56%) Microsoft Certification
9 2 (1.71%) MCSA
10 1 (0.85%) A+ Certification
10 1 (0.85%) ITIL Certification
10 1 (0.85%) MCP
Quality Assurance & Compliance
1 32 (27.35%) SLA
2 7 (5.98%) Disclosure Scotland
3 6 (5.13%) PMO
4 1 (0.85%) COBIT
4 1 (0.85%) ISO 9001
4 1 (0.85%) PMBOK
4 1 (0.85%) QA
System Software
1 4 (3.42%) Active Directory
1 4 (3.42%) VMware Infrastructure
2 3 (2.56%) Oracle Clusterware
3 2 (1.71%) Xen
Systems Management
1 19 (16.24%) FortiGate
2 6 (5.13%) Oracle RMAN
3 3 (2.56%) Data Guard
4 2 (1.71%) Puppet
Vendors
1 44 (37.61%) Microsoft
2 22 (18.80%) HP
3 21 (17.95%) Cisco
4 20 (17.09%) CheckPoint
4 20 (17.09%) F5
4 20 (17.09%) Juniper
5 19 (16.24%) Fortinet
5 19 (16.24%) Riverbed
6 17 (14.53%) Oracle
7 12 (10.26%) Aruba
8 9 (7.69%) Cadence
9 5 (4.27%) Informatica
9 5 (4.27%) ServiceNow
10 4 (3.42%) VMware
11 3 (2.56%) Red Hat
11 3 (2.56%) Siemens
12 2 (1.71%) EMC
12 2 (1.71%) Google
13 1 (0.85%) Capita
13 1 (0.85%) Dell