The first table below looks at the demand for the Help Desk Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Help Desk Support
Rank 115 120 111
Rank change year-on-year
+5 -9
Contract jobs requiring a Help Desk Support 4 16 21
As % of all contract IT jobs located in the North West 0.173% 0.504% 0.698%
As % of the Job Titles category 0.185% 0.550% 0.752%
Number of daily rates quoted 0 1 3
Average daily rate - £155 £133
Average daily rate % change year-on-year
- +16.98%
UK excluding London average daily rate £100 £138 £100
% change year-on-year
-27.27% +37.50%
Number of hourly rates quoted 3 10 15
Average hourly rate £11.00 £12.05 £11.25
Average hourly rate % change year-on-year
-8.69% +7.08%
90% offered a hourly rate of more than £9.40 £9.00 £9.00
10% offered a hourly rate of more than £16.20 £14.85 £18.31
UK excluding London average hourly rate £11.50 £11.50 £11.00
% change year-on-year
- +4.54%
All Job Titles
North West
Contract IT job ads with a match in the
Job Titles category
2161 2909 2791
As % of all contract IT jobs located in the North West 93.27% 91.62% 92.72%
Number of daily rates quoted 1017 1450 1397
Average daily rate £333 £325 £325
Average daily rate % change year-on-year
+2.46% -
90% offered a daily rate of more than £200 £225 £180
10% offered a daily rate of more than £475 £475 £475
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 174 171 188
Average hourly rate £18.00 £19.50 £17.50
Average hourly rate % change year-on-year
-7.69% +11.42%
90% offered a hourly rate of more than £11.00 £12.00 £10.00
10% offered a hourly rate of more than £45.00 £33.00 £40.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support across the North West region as a proportion of the total demand within the Job Titles category.

North West Help Desk Support Jobs Demand Trend

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the North West region.

North West Help Desk Support Daily Rate Trend

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the North West region.

North West Help Desk Support Hourly Rate Trend

Help Desk Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Manchester +7 2 - -
Cheshire +4 1 - -
Merseyside -1 1 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT contractor jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 19 (95.00%) Windows
2 16 (80.00%) VPN
2 16 (80.00%) Microsoft
2 16 (80.00%) Active Directory
2 16 (80.00%) Citrix
3 15 (75.00%) MS Exchange
4 13 (65.00%) ISO 9000
4 13 (65.00%) C
4 13 (65.00%) MS Excel
4 13 (65.00%) Windows NT
4 13 (65.00%) SLA
4 13 (65.00%) Incident Management
4 13 (65.00%) Statistics
4 13 (65.00%) ISO/IEC 27001
4 13 (65.00%) SC Cleared
4 13 (65.00%) DV Cleared
4 13 (65.00%) Security Cleared
5 4 (20.00%) SharePoint
5 4 (20.00%) Windows XP
5 4 (20.00%) MS Office
6 3 (15.00%) TCP/IP
6 3 (15.00%) Microsoft Certification
6 3 (15.00%) Blackberry
6 3 (15.00%) Blackberry Enterprise Server
6 3 (15.00%) Service Management
6 3 (15.00%) Management Information System
6 3 (15.00%) Wireless
6 3 (15.00%) Windows Vista
6 3 (15.00%) Handset
6 3 (15.00%) Local Government

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT contractor jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (75.00%) MS Exchange
2 4 (20.00%) SharePoint
3 3 (15.00%) Blackberry Enterprise Server
4 2 (10.00%) Exchange Server 2003
Applications
1 13 (65.00%) MS Excel
2 4 (20.00%) MS Office
Communications & Networking
1 16 (80.00%) VPN
2 3 (15.00%) TCP/IP
2 3 (15.00%) Wireless
3 2 (10.00%) DHCP
3 2 (10.00%) DNS
General
1 3 (15.00%) Local Government
2 1 (5.000%) Finance
Miscellaneous
1 13 (65.00%) Statistics
2 3 (15.00%) iPad
2 3 (15.00%) Blackberry
2 3 (15.00%) Management Information System
2 3 (15.00%) Handset
Operating Systems
1 19 (95.00%) Windows
2 13 (65.00%) Windows NT
3 4 (20.00%) Windows XP
4 3 (15.00%) Windows Vista
4 3 (15.00%) Windows 7
Processes & Methodologies
1 13 (65.00%) Incident Management
2 3 (15.00%) Service Management
3 1 (5.000%) Risk Management
3 1 (5.000%) Knowledge Management
3 1 (5.000%) Problem Management
3 1 (5.000%) Root Cause Analysis
3 1 (5.000%) ITIL
Programming Languages
1 13 (65.00%) C
Qualifications
1 13 (65.00%) SC Cleared
1 13 (65.00%) DV Cleared
1 13 (65.00%) Security Cleared
2 3 (15.00%) Microsoft Certification
Quality Assurance & Compliance
1 13 (65.00%) ISO 9000
1 13 (65.00%) SLA
1 13 (65.00%) ISO/IEC 27001
2 1 (5.000%) Sarbanes-Oxley
System Software
1 16 (80.00%) Active Directory
Vendors
1 16 (80.00%) Microsoft
1 16 (80.00%) Citrix
Liverpool, North West
Our Public Sector Client has an immediate, short term requirement for a Helpdesk Technician to help the existing team. The job opportunity involves being the first point of...
Hays Specialist Recruitment
Rate: £8.00 - £10.00 per hour
Posted: 26 April 2013
Manchester, Lancashire
Sharepoint, Service Manager 7) Understand and comply with SOX, Information Risk Management and Trust Domain policies and guidelines in daily work routines... Solid base knowledge of support processes...
Eaglecliff
Rate: From £15 to £20 per hour
Posted: 17 May 2013