The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 153 133 119
Rank change year-on-year
-20 -14
Contract jobs requiring a Help Desk Support 5 8 14
As % of all contract IT jobs located in the North West 0.13% 0.24% 0.50%
As % of the Job Titles category 0.14% 0.26% 0.53%
Number of daily rates quoted 2 1 6
Average daily rate £238 £115 £126
Average daily rate % change year-on-year
+106.52% -8.73%
90% offered a daily rate of more than £168 £115 £120
10% offered a daily rate of more than £308 £115 £130
UK excluding London average daily rate £140 £135 £125
% change year-on-year
+3.70% +8.00%
Number of hourly rates quoted 2 4 3
Average hourly rate £21.03 £11.50 £9.50
Average hourly rate % change year-on-year
+82.82% +21.05%
90% offered a hourly rate of more than £16.21 £10.45 £8.30
10% offered a hourly rate of more than £25.85 £18.85 £11.20
UK excluding London average hourly rate £11.75 £12.25 £12.00
% change year-on-year
-4.08% +2.08%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3564 3084 2661
As % of all contract IT jobs located in the North West 94.04% 94.28% 94.80%
Number of daily rates quoted 2143 1714 1351
Average daily rate £386 £363 £340
Average daily rate % change year-on-year
+6.55% +6.61%
90% offered a daily rate of more than £250 £250 £200
10% offered a daily rate of more than £526 £500 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 183 186 201
Average hourly rate £22.50 £18.50 £17.50
Average hourly rate % change year-on-year
+21.62% +5.71%
90% offered a hourly rate of more than £12.00 £11.50 £12.35
10% offered a hourly rate of more than £48.00 £42.50 £41.43
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the North West region.

Help Desk Support Daily Rate Trend in the North West

Help Desk Support
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the North West region over the 3 months to 11 February 2016.

Help Desk Support Daily Rate Histogram in the North West

Help Desk Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the North West region.

Help Desk Support Hourly Rate Trend in the North West

Help Desk Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -17 3 £238 -
Cheshire -5 2 - -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 11 February 2016, IT contractor jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 7 (63.64%) ITIL
1 7 (63.64%) Windows
2 6 (54.55%) MS Office
2 6 (54.55%) Microsoft
3 5 (45.45%) Active Directory
3 5 (45.45%) MS Excel
4 4 (36.36%) Windows 7
5 3 (27.27%) Problem Management
5 3 (27.27%) Security Cleared
5 3 (27.27%) MCP
5 3 (27.27%) Microsoft Certification
5 3 (27.27%) Windows Server
6 2 (18.18%) Service Management
6 2 (18.18%) OpenView
6 2 (18.18%) HP
6 2 (18.18%) SLA
6 2 (18.18%) PMI
6 2 (18.18%) PMI Certification
6 2 (18.18%) Android
6 2 (18.18%) Windows Server 2008
6 2 (18.18%) SCCM
6 2 (18.18%) MCITP
6 2 (18.18%) Mentoring
6 2 (18.18%) Coaching
6 2 (18.18%) Skype for Business
6 2 (18.18%) ITIL V3
7 1 (9.09%) Capacity Management
7 1 (9.09%) Windows 8
7 1 (9.09%) Windows Server 2012
7 1 (9.09%) Apple iOS

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 11 February 2016, IT contractor jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (18.18%) Skype for Business
2 1 (9.09%) Blackberry Enterprise Server
2 1 (9.09%) IBM Notes
Applications
1 6 (54.55%) MS Office
2 5 (45.45%) MS Excel
Communications & Networking
1 1 (9.09%) LAN
1 1 (9.09%) SSL
1 1 (9.09%) VPN
1 1 (9.09%) WAN
General
1 1 (9.09%) Banking
1 1 (9.09%) Law
Miscellaneous
1 2 (18.18%) PMI
2 1 (9.09%) Blackberry
2 1 (9.09%) Contactless
2 1 (9.09%) NHS
Operating Systems
1 7 (63.64%) Windows
2 4 (36.36%) Windows 7
3 3 (27.27%) Windows Server
4 2 (18.18%) Android
4 2 (18.18%) Windows Server 2008
5 1 (9.09%) Apple iOS
5 1 (9.09%) Windows 8
5 1 (9.09%) Windows Server 2012
5 1 (9.09%) Windows Vista
5 1 (9.09%) Windows XP
Processes & Methodologies
1 7 (63.64%) ITIL
2 3 (27.27%) Problem Management
3 2 (18.18%) Coaching
3 2 (18.18%) ITIL V3
3 2 (18.18%) Mentoring
3 2 (18.18%) Service Management
4 1 (9.09%) Capacity Management
4 1 (9.09%) Document Management
4 1 (9.09%) PRINCE2
Qualifications
1 3 (27.27%) MCP
1 3 (27.27%) Microsoft Certification
1 3 (27.27%) Security Cleared
2 2 (18.18%) MCITP
2 2 (18.18%) PMI Certification
3 1 (9.09%) DV Cleared
3 1 (9.09%) MCDST
3 1 (9.09%) MCSE
Quality Assurance & Compliance
1 2 (18.18%) SLA
System Software
1 5 (45.45%) Active Directory
2 1 (9.09%) Hyper-V
Systems Management
1 2 (18.18%) OpenView
1 2 (18.18%) SCCM
2 1 (9.09%) NetBackup
2 1 (9.09%) SCVMM
Vendors
1 6 (54.55%) Microsoft
2 2 (18.18%) HP
3 1 (9.09%) Apple
3 1 (9.09%) Citrix
3 1 (9.09%) Juniper
3 1 (9.09%) Lotus
3 1 (9.09%) Symantec