The first table below looks at the demand for the Help Desk Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 116 119 130
Rank change year-on-year
+3 +11
Contract jobs requiring a Help Desk Support 19 9 11
As % of all contract IT jobs located in the North West 0.63% 0.33% 0.34%
As % of the Job Titles category 0.67% 0.36% 0.37%
Number of daily rates quoted 7 1 2
Average daily rate
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£108 £100 £80
Average daily rate % change year-on-year
+8.04% +25.15%
90% offered a daily rate of more than £88 £100 £78
10% offered a daily rate of more than £131 £100 £81
UK excluding London average daily rate £119 £102 £110
% change year-on-year
+16.42% -7.27%
Number of hourly rates quoted 9 8 5
Average hourly rate £11.50 £17.17 £13.50
Average hourly rate % change year-on-year
-33.02% +27.18%
90% offered a hourly rate of more than £8.50 £10.25 £9.00
10% offered a hourly rate of more than £17.50 £17.50 £20.92
UK excluding London average hourly rate £14.00 £11.75 £13.00
% change year-on-year
+19.14% -9.61%
Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2829 2530 2947
As % of all contract IT jobs located in the North West 93.43% 92.47% 91.44%
Number of daily rates quoted 1537 1210 1497
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £215 £215 £200
10% offered a daily rate of more than £513 £475 £475
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 188 196 226
Average hourly rate £16.84 £17.50 £19.50
Average hourly rate % change year-on-year
-3.77% -10.25%
90% offered a hourly rate of more than £10.00 £10.50 £11.50
10% offered a hourly rate of more than £40.00 £39.10 £41.65
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the North West

Help Desk Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the North West region.

Help Desk Support Daily Rate Trend in the North West

Help Desk Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the North West region.

Help Desk Support Hourly Rate Trend in the North West

Help Desk Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +13 13 £104 +4.27%
Manchester -5 2 - - 1
Lancashire - 2 £120 -
Merseyside - 2 £115 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the North West

For the 6 months to 1 August 2014, IT contractor jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 17 (56.67%) Windows
2 14 (46.67%) Microsoft
3 11 (36.67%) Active Directory
3 11 (36.67%) Windows XP
4 10 (33.33%) Windows 7
5 9 (30.00%) MS Excel
6 8 (26.67%) MS Office
7 7 (23.33%) Citrix
8 6 (20.00%) ITIL
8 6 (20.00%) Security Cleared
9 5 (16.67%) SC Cleared
9 5 (16.67%) Windows Vista
9 5 (16.67%) Service Management
10 4 (13.33%) TCP/IP
10 4 (13.33%) SLA
10 4 (13.33%) Problem Management
11 3 (10.00%) HP
11 3 (10.00%) MCP
11 3 (10.00%) Microsoft Certification
12 2 (6.67%) Lotus
12 2 (6.67%) Systems Management Server (SMS)
12 2 (6.67%) Sophos
12 2 (6.67%) Blackberry
12 2 (6.67%) Blackberry Enterprise Server
12 2 (6.67%) Windows Server 2003
12 2 (6.67%) Linux
12 2 (6.67%) SharePoint
12 2 (6.67%) IBM Notes
12 2 (6.67%) OpenView
12 2 (6.67%) VPN

Help Desk Support
Top Related IT Skills in the North West by Category

For the 6 months to 1 August 2014, IT contractor jobs across the North West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.67%) Blackberry Enterprise Server
1 2 (6.67%) SharePoint
1 2 (6.67%) IBM Notes
2 1 (3.33%) MS Exchange
Applications
1 9 (30.00%) MS Excel
2 8 (26.67%) MS Office
Cloud Services
1 1 (3.33%) Office 365
Communications & Networking
1 4 (13.33%) TCP/IP
2 2 (6.67%) VPN
2 2 (6.67%) Wireless
3 1 (3.33%) Intranet
General
1 2 (6.67%) Banking
1 2 (6.67%) Local Government
1 2 (6.67%) Finance
1 2 (6.67%) Dutch Language
1 2 (6.67%) French Language
1 2 (6.67%) Norwegian Language
1 2 (6.67%) Portuguese Language
1 2 (6.67%) Swedish Language
2 1 (3.33%) Legal
2 1 (3.33%) Investment Banking
Miscellaneous
1 2 (6.67%) Blackberry
1 2 (6.67%) Handset
1 2 (6.67%) Management Information System
1 2 (6.67%) iPad
2 1 (3.33%) Fat Client
2 1 (3.33%) Thin Client
Operating Systems
1 17 (56.67%) Windows
2 11 (36.67%) Windows XP
3 10 (33.33%) Windows 7
4 5 (16.67%) Windows Vista
5 2 (6.67%) Windows Server 2003
5 2 (6.67%) Linux
5 2 (6.67%) Windows Server 2008
6 1 (3.33%) Windows 2000
Processes & Methodologies
1 6 (20.00%) ITIL
2 5 (16.67%) Service Management
3 4 (13.33%) Problem Management
4 2 (6.67%) Incident Management
5 1 (3.33%) Service Delivery
5 1 (3.33%) Change Management
5 1 (3.33%) Security Management
Qualifications
1 6 (20.00%) Security Cleared
2 5 (16.67%) SC Cleared
3 3 (10.00%) MCP
3 3 (10.00%) Microsoft Certification
4 2 (6.67%) MCDST
5 1 (3.33%) MCSE
5 1 (3.33%) ITIL Certification
Quality Assurance & Compliance
1 4 (13.33%) SLA
System Software
1 11 (36.67%) Active Directory
2 2 (6.67%) VMware ESXi
Systems Management
1 2 (6.67%) Systems Management Server (SMS)
1 2 (6.67%) OpenView
Vendors
1 14 (46.67%) Microsoft
2 7 (23.33%) Citrix
3 3 (10.00%) HP
4 2 (6.67%) Lotus
4 2 (6.67%) Sophos
4 2 (6.67%) VMware
4 2 (6.67%) SonicWALL
4 2 (6.67%) Draytek