The first table below looks at the demand for Incident Management skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Reading region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Incident Management
Rank 57 61 71
Rank change year-on-year
+4 +10
Contract jobs citing Incident Management 21 8 7
As % of all contract IT jobs located in Reading 1.96% 1.05% 0.64%
As % of the Processes & Methodologies category 2.67% 1.48% 1.01%
Number of daily rates quoted 9 4 0
Average daily rate £200 £313 -
Average daily rate % change year-on-year
-36.00% -
UK excluding London average daily rate £335 £275 £314
% change year-on-year
+21.81% -12.35%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £18.50 £12.80 £16.47
% change year-on-year
+44.53% -22.25%
Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
786 541 691
As % of all contract IT jobs located in Reading 73.53% 70.81% 63.34%
Number of daily rates quoted 401 233 267
Average daily rate £400 £375 £380
Average daily rate % change year-on-year
+6.66% -1.31%
90% offered a daily rate of more than £220 £250 £238
10% offered a daily rate of more than £525 £500 £550
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 18 14 21
Average hourly rate £16.00 £16.00 £16.00
90% offered a hourly rate of more than £15.18 £13.80 £11.00
10% offered a hourly rate of more than £180.00 £32.00 £31.75
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Incident Management
Berkshire

Incident Management
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in Reading

Incident Management
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the Reading region.

Incident Management Daily Rate Trend in Reading

Incident Management
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the Reading region over the 3 months to 17 April 2014.

Incident Management Daily Rate Histogram in Reading

Incident Management
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the Reading region.

Incident Management Hourly Rate Trend in Reading

Incident Management
Top 30 Related IT Skills in Reading

For the 6 months to 17 April 2014, IT contractor jobs across the Reading region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 32 (61.54%) ITIL
2 25 (48.08%) Service Management
3 18 (34.62%) Degree
4 16 (30.77%) Problem Management
5 15 (28.85%) Telecoms
5 15 (28.85%) Project Management
6 13 (25.00%) Microsoft
6 13 (25.00%) ITIL Certification
7 12 (23.08%) Windows
7 12 (23.08%) SQL
8 11 (21.15%) Physics
8 11 (21.15%) Computer Science
9 10 (19.23%) Active Directory
10 9 (17.31%) SLA
10 9 (17.31%) MS Excel
11 8 (15.38%) SQL Server
11 8 (15.38%) Change Management
11 8 (15.38%) ITSM
11 8 (15.38%) Test Scripting
11 8 (15.38%) System Testing
12 7 (13.46%) Remedy ITSM
12 7 (13.46%) Unit Testing
12 7 (13.46%) Remedy
12 7 (13.46%) MS Office
13 6 (11.54%) C#
13 6 (11.54%) JavaScript
13 6 (11.54%) PRINCE2
13 6 (11.54%) CRM
13 6 (11.54%) Citrix
13 6 (11.54%) Dynamics CRM

Incident Management
Top Related IT Skills in Reading by Category

For the 6 months to 17 April 2014, IT contractor jobs across the Reading region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (7.69%) IIS
1 4 (7.69%) SharePoint
1 4 (7.69%) SharePoint 2010
2 3 (5.77%) IBM Notes
3 2 (3.85%) MS Exchange
3 2 (3.85%) Exchange Server 2003
Applications
1 9 (17.31%) MS Excel
2 7 (13.46%) MS Office
3 1 (1.92%) MS Visio
3 1 (1.92%) MS PowerPoint
Business Applications
1 7 (13.46%) Remedy ITSM
2 6 (11.54%) Dynamics CRM
Cloud Services
1 2 (3.85%) Cloud Computing
Communications & Networking
1 5 (9.62%) TCP/IP
2 4 (7.69%) SAN
3 3 (5.77%) DHCP
3 3 (5.77%) LDAP
3 3 (5.77%) NAS
3 3 (5.77%) DNS
4 1 (1.92%) HSRP
4 1 (1.92%) LAN
4 1 (1.92%) WAN
4 1 (1.92%) SMTP
4 1 (1.92%) FTP
4 1 (1.92%) HTTP
4 1 (1.92%) VPN
4 1 (1.92%) CTI
4 1 (1.92%) Internet
4 1 (1.92%) MPLS
4 1 (1.92%) OSPF
4 1 (1.92%) BGP
4 1 (1.92%) Firewall
4 1 (1.92%) SSH
Database & Business Intelligence
1 8 (15.38%) SQL Server
2 5 (9.62%) MS Access
General
1 15 (28.85%) Telecoms
2 5 (9.62%) Finance
3 3 (5.77%) Financial Institution
4 2 (3.85%) Front Office
5 1 (1.92%) Back Office
5 1 (1.92%) Games
5 1 (1.92%) Retail
5 1 (1.92%) Billing
Job Titles
1 17 (32.69%) Incident Manager
2 11 (21.15%) Support Engineer
3 8 (15.38%) Developer
4 6 (11.54%) Service Manager
4 6 (11.54%) Dynamics CRM Developer
4 6 (11.54%) CRM Developer
5 4 (7.69%) ITIL Manager
5 4 (7.69%) Server Support
6 3 (5.77%) Analyst
6 3 (5.77%) Desktop Support Engineer
6 3 (5.77%) 2nd Line Support
6 3 (5.77%) Desktop Engineer
6 3 (5.77%) Server Engineer
6 3 (5.77%) Desktop Support
6 3 (5.77%) Server Support Engineer
6 3 (5.77%) Linux Engineer
6 3 (5.77%) Linux Support
6 3 (5.77%) Linux Support Engineer
6 3 (5.77%) Windows Support Engineer
7 2 (3.85%) 2nd Line Support Engineer
Libraries, Frameworks & Software Standards
1 4 (7.69%) HTML
1 4 (7.69%) CSS
2 1 (1.92%) Middleware
Miscellaneous
1 11 (21.15%) Physics
1 11 (21.15%) Computer Science
2 5 (9.62%) Fat Client
2 5 (9.62%) Thin Client
3 4 (7.69%) Management Information System
3 4 (7.69%) Clustering
4 3 (5.77%) Blackberry
5 2 (3.85%) Replication
6 1 (1.92%) CMDB
Operating Systems
1 12 (23.08%) Windows
2 5 (9.62%) Windows Server 2003
2 5 (9.62%) Windows Server 2008
3 4 (7.69%) UNIX
3 4 (7.69%) Windows 7
4 3 (5.77%) Red Hat Enterprise Linux
4 3 (5.77%) Linux
5 1 (1.92%) Windows 2000
5 1 (1.92%) Windows XP
Processes & Methodologies
1 32 (61.54%) ITIL
2 25 (48.08%) Service Management
3 16 (30.77%) Problem Management
4 15 (28.85%) Project Management
5 8 (15.38%) Change Management
5 8 (15.38%) ITSM
5 8 (15.38%) Test Scripting
5 8 (15.38%) System Testing
6 7 (13.46%) Unit Testing
7 6 (11.54%) PRINCE2
7 6 (11.54%) CRM
8 5 (9.62%) Service Delivery
8 5 (9.62%) Continuous Improvement
9 4 (7.69%) Capacity Management
9 4 (7.69%) Configuration Management
10 3 (5.77%) Time Management
11 2 (3.85%) Fault Management
11 2 (3.85%) Disaster Recovery
11 2 (3.85%) Workflow
11 2 (3.85%) Business Continuity
Programming Languages
1 12 (23.08%) SQL
2 6 (11.54%) C#
2 6 (11.54%) JavaScript
3 4 (7.69%) PowerShell
4 1 (1.92%) C
Qualifications
1 18 (34.62%) Degree
2 13 (25.00%) ITIL Certification
3 4 (7.69%) MCSE
3 4 (7.69%) Microsoft Certification
4 3 (5.77%) RHCE
4 3 (5.77%) CCA
4 3 (5.77%) Citrix Certification
4 3 (5.77%) Security Cleared
5 2 (3.85%) HNC
6 1 (1.92%) PRINCE2 Certification
6 1 (1.92%) MCDBA
6 1 (1.92%) PMP
6 1 (1.92%) PMI Certification
6 1 (1.92%) Six Sigma Black Belt
6 1 (1.92%) SC Cleared
Quality Assurance & Compliance
1 9 (17.31%) SLA
2 1 (1.92%) BS15000
2 1 (1.92%) ISO/IEC 17799
System Software
1 10 (19.23%) Active Directory
2 4 (7.69%) NLBS
Systems Management
1 3 (5.77%) NetBackup
Vendors
1 13 (25.00%) Microsoft
2 7 (13.46%) Remedy
3 6 (11.54%) Citrix
4 4 (7.69%) BMC
5 3 (5.77%) HP
5 3 (5.77%) Altiris
5 3 (5.77%) Veritas
5 3 (5.77%) Lotus
5 3 (5.77%) Red Hat
6 1 (1.92%) NetApp
6 1 (1.92%) Cisco