The first table below looks at the demand for the 2nd Line Support Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 226 213 225
Rank change year-on-year
-13 +12
Contract jobs requiring a 2nd Line Support Analyst 19 23 25
As % of all contract IT jobs located in the South East 0.21% 0.27% 0.25%
As % of the Job Titles category 0.23% 0.29% 0.28%
Number of daily rates quoted 6 10 4
Average daily rate
Keep up to 90%
of your Daily Rate
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£120 £205 £190
Average daily rate % change year-on-year
-41.46% +7.89%
90% offered a daily rate of more than £105 £170 £128
10% offered a daily rate of more than £135 £210 £225
UK excluding London average daily rate £150 £175 £152
% change year-on-year
-14.28% +15.32%
Number of hourly rates quoted 6 9 16
Average hourly rate £17.07 £15.50 £17.50
Average hourly rate % change year-on-year
+10.12% -11.42%
90% offered a hourly rate of more than £15.25 £13.00 £13.00
10% offered a hourly rate of more than £20.50 £19.50 £20.00
UK excluding London average hourly rate £17.00 £15.50 £15.00
% change year-on-year
+9.67% +3.33%
Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8438 7892 9055
As % of all contract IT jobs located in the South East 91.74% 92.78% 91.28%
Number of daily rates quoted 4588 4091 4149
Average daily rate £350 £358 £350
Average daily rate % change year-on-year
-2.09% +2.14%
90% offered a daily rate of more than £210 £205 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 399 548 632
Average hourly rate £16.25 £17.00 £18.50
Average hourly rate % change year-on-year
-4.41% -8.10%
90% offered a hourly rate of more than £11.00 £11.98 £11.00
10% offered a hourly rate of more than £40.00 £37.50 £41.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
2nd Line Support Analyst
England

2nd Line Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the South East

2nd Line Support Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the South East region.

2nd Line Support Analyst Daily Rate Trend in the South East

2nd Line Support Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the South East region.

2nd Line Support Analyst Hourly Rate Trend in the South East

2nd Line Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the South East region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey - 3 £135 - 2
West Sussex - 3 £120 -
Berkshire +5 2 - - 1
Oxfordshire -2 1 - - 1
Buckinghamshire -10 1 - - 2
Hampshire -12 1 £120 -
Kent - - - -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 29 July 2014, IT contractor jobs across the South East region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 23 (65.71%) Active Directory
2 17 (48.57%) Windows
3 15 (42.86%) MS Office
4 14 (40.00%) Microsoft
5 11 (31.43%) Citrix
6 10 (28.57%) Windows 7
7 9 (25.71%) MS Excel
8 8 (22.86%) Windows XP
8 8 (22.86%) ITIL
8 8 (22.86%) MS Exchange
9 7 (20.00%) Windows Server 2008
9 7 (20.00%) SLA
10 4 (11.43%) Blackberry
10 4 (11.43%) TCP/IP
10 4 (11.43%) VPN
11 3 (8.57%) Degree
11 3 (8.57%) Windows 2000 Server
11 3 (8.57%) HP
11 3 (8.57%) Dell
11 3 (8.57%) Microsoft Certification
11 3 (8.57%) MS Visio
11 3 (8.57%) MCSE
11 3 (8.57%) Service Management
12 2 (5.71%) Finance
12 2 (5.71%) Windows Server 2003
12 2 (5.71%) McAfee
12 2 (5.71%) Symantec
12 2 (5.71%) Configuration Management
12 2 (5.71%) IBM Notes
12 2 (5.71%) Lotus Domino

2nd Line Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 29 July 2014, IT contractor jobs across the South East region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (22.86%) MS Exchange
2 2 (5.71%) IBM Notes
2 2 (5.71%) Lotus Domino
3 1 (2.86%) SharePoint
3 1 (2.86%) Blackberry Enterprise Server
3 1 (2.86%) Exchange Server 2003
3 1 (2.86%) SharePoint 2010
Applications
1 15 (42.86%) MS Office
2 9 (25.71%) MS Excel
3 3 (8.57%) MS Visio
4 2 (5.71%) MS PowerPoint
5 1 (2.86%) MS Project
Business Applications
1 1 (2.86%) Dynamics AX
Communications & Networking
1 4 (11.43%) TCP/IP
1 4 (11.43%) VPN
2 1 (2.86%) DNS
2 1 (2.86%) Broadband
Database & Business Intelligence
1 1 (2.86%) QlikView
1 1 (2.86%) Big Data
General
1 2 (5.71%) Finance
2 1 (2.86%) Publishing
2 1 (2.86%) Pharmaceutical
Miscellaneous
1 4 (11.43%) Blackberry
2 1 (2.86%) Clustering
2 1 (2.86%) Data Integration
2 1 (2.86%) iPhone
2 1 (2.86%) iPad
Operating Systems
1 17 (48.57%) Windows
2 10 (28.57%) Windows 7
3 8 (22.86%) Windows XP
4 7 (20.00%) Windows Server 2008
5 3 (8.57%) Windows 2000 Server
6 2 (5.71%) Windows Phone
6 2 (5.71%) Windows Server 2003
7 1 (2.86%) Windows Vista
7 1 (2.86%) Windows 2000
7 1 (2.86%) Windows NT
Processes & Methodologies
1 8 (22.86%) ITIL
2 3 (8.57%) Service Management
3 2 (5.71%) CRM
3 2 (5.71%) Configuration Management
4 1 (2.86%) Project Management
4 1 (2.86%) E-Commerce
4 1 (2.86%) EAM
4 1 (2.86%) Change Management
4 1 (2.86%) Disaster Recovery
4 1 (2.86%) ITSM
4 1 (2.86%) Migration
4 1 (2.86%) Asset Management
4 1 (2.86%) Data Management
4 1 (2.86%) Network Management
4 1 (2.86%) Analytics
4 1 (2.86%) Master Data Management
4 1 (2.86%) Service Desk Management
Programming Languages
1 1 (2.86%) SQL
Qualifications
1 3 (8.57%) Degree
1 3 (8.57%) MCSE
1 3 (8.57%) Microsoft Certification
2 2 (5.71%) MCP
2 2 (5.71%) SC Cleared
2 2 (5.71%) DV Cleared
2 2 (5.71%) Security Cleared
3 1 (2.86%) ITIL Certification
Quality Assurance & Compliance
1 7 (20.00%) SLA
2 1 (2.86%) QA
System Software
1 23 (65.71%) Active Directory
2 1 (2.86%) Terminal Services
2 1 (2.86%) VMware ESX
2 1 (2.86%) VMware Infrastructure
Systems Management
1 2 (5.71%) SCCM
2 1 (2.86%) SCOM
Vendors
1 14 (40.00%) Microsoft
2 11 (31.43%) Citrix
3 3 (8.57%) HP
3 3 (8.57%) Dell
4 2 (5.71%) Lotus
4 2 (5.71%) Symantec
4 2 (5.71%) McAfee
5 1 (2.86%) VMware
5 1 (2.86%) Infor
5 1 (2.86%) Remedy
5 1 (2.86%) Apple
5 1 (2.86%) Salesforce.com
5 1 (2.86%) Intel
5 1 (2.86%) Nortel
5 1 (2.86%) Avaya
5 1 (2.86%) CommVault
5 1 (2.86%) SAP
5 1 (2.86%) Cognos