The statistics below represent IT contracts advertised across the South East region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Jun 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 235 244 225
Rank change year-on-year
+9 -19
Contract jobs requiring a 2nd Line Support Analyst 27 25 27
As % of all contract IT jobs located in the South East 0.31% 0.26% 0.30%
As % of the Job Titles category 0.32% 0.28% 0.31%
Number of daily rates quoted 12 14 10
Median daily rate £150 £160 £120
Median daily rate % change year-on-year
-6.25% +33.33%
90% offered a daily rate of more than £140 £128 £99
10% offered a daily rate of more than £186 £207 £170
UK excluding London median daily rate £150 £150 £150
Number of hourly rates quoted 3 8 8
Median hourly rate £20.00 £17.75 £16.45
Median hourly rate % change year-on-year
+12.67% +7.93%
90% offered a hourly rate of more than £17.60 £15.00 £14.70
10% offered a hourly rate of more than £20.40 £20.05 £65.35
UK excluding London median hourly rate £14.50 £15.50 £15.50
% change year-on-year
-6.45% -
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8361 8966 8653
As % of all contract IT jobs located in the South East 94.83% 95.01% 94.77%
Number of daily rates quoted 4992 5118 4689
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £230 £210
10% offered a daily rate of more than £525 £500 £490
UK excluding London median daily rate £399 £368 £350
% change year-on-year
+8.57% +5.00%
Number of hourly rates quoted 380 430 444
Median hourly rate £19.22 £16.14 £17.00
Median hourly rate % change year-on-year
+19.06% -5.05%
90% offered a hourly rate of more than £11.00 £11.75 £11.50
10% offered a hourly rate of more than £46.00 £40.00 £45.00
UK excluding London median hourly rate £17.45 £16.14 £16.50
% change year-on-year
+8.11% -2.18%

2nd Line Support Analyst
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the South East

2nd Line Support Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the South East region.

2nd Line Support Analyst Daily Rate Trend in the South East

2nd Line Support Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the South East region.

2nd Line Support Analyst Hourly Rate Trend in the South East

2nd Line Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the South East region over the 3 months to 26 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +4 12 £150 -11.76% 2
East Sussex +13 3 - -
Oxfordshire +10 3 £150 +17.64% 2
Hampshire -1 3 £139 -23.05% 1
Kent +4 2 £225 +38.46%
Berkshire -8 2 - - 4
Buckinghamshire +16 1 £168 -
West Sussex -17 1 - -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 26 June 2016, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring 2nd Line Support Analyst in the job title.

1 39 (81.25%) Windows
2 30 (62.50%) Active Directory
3 27 (56.25%) Microsoft
4 21 (43.75%) ITIL
5 18 (37.50%) MS Office
6 14 (29.17%) Windows Server
7 13 (27.08%) MS Excel
7 13 (27.08%) Windows XP
8 12 (25.00%) Citrix
8 12 (25.00%) MS Exchange
8 12 (25.00%) Windows Server 2008
8 12 (25.00%) Windows 7
9 11 (22.92%) TCP/IP
10 10 (20.83%) Service Management
11 7 (14.58%) Windows Server 2012
12 6 (12.50%) Office 365
12 6 (12.50%) Driving Licence
12 6 (12.50%) VMware
12 6 (12.50%) SCCM
12 6 (12.50%) Change Management
12 6 (12.50%) LAN
12 6 (12.50%) WAN
13 5 (10.42%) VPN
13 5 (10.42%) Microsoft Certification
13 5 (10.42%) IBM Notes
13 5 (10.42%) PeopleSoft
13 5 (10.42%) MCP
13 5 (10.42%) Blackberry
13 5 (10.42%) Blackberry Enterprise Server
13 5 (10.42%) Internet

2nd Line Support Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (25.00%) MS Exchange
2 5 (10.42%) Blackberry Enterprise Server
2 5 (10.42%) Exchange Server 2003
2 5 (10.42%) IBM Notes
3 4 (8.33%) Exchange Server 2007
3 4 (8.33%) SharePoint
3 4 (8.33%) SharePoint 2010
4 1 (2.08%) Apache
4 1 (2.08%) Exchange Server 2010
4 1 (2.08%) Exchange Server 2013
4 1 (2.08%) Skype for Business
Applications
1 18 (37.50%) MS Office
2 13 (27.08%) MS Excel
3 4 (8.33%) Acrobat
4 2 (4.17%) MS PowerPoint
5 1 (2.08%) MS Visio
Cloud Services
1 6 (12.50%) Office 365
2 1 (2.08%) OneDrive
Communications & Networking
1 11 (22.92%) TCP/IP
2 6 (12.50%) LAN
2 6 (12.50%) WAN
3 5 (10.42%) Internet
3 5 (10.42%) VPN
4 4 (8.33%) DHCP
4 4 (8.33%) DNS
5 3 (6.25%) Extranet
6 2 (4.17%) Firewall
6 2 (4.17%) VoIP
6 2 (4.17%) Wireless
7 1 (2.08%) Ethernet
7 1 (2.08%) Intranet
7 1 (2.08%) PBX
7 1 (2.08%) Wi-Fi
General
1 4 (8.33%) Finance
2 3 (6.25%) Advertising
2 3 (6.25%) Retail
3 2 (4.17%) Banking
3 2 (4.17%) Telecoms
4 1 (2.08%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (2.08%) COM
Miscellaneous
1 6 (12.50%) Driving Licence
2 5 (10.42%) Blackberry
3 3 (6.25%) Analytical Skills
4 1 (2.08%) Clustering
4 1 (2.08%) EPoS
4 1 (2.08%) Life Science
4 1 (2.08%) Management Information System
4 1 (2.08%) Smartphone
4 1 (2.08%) Video Conferencing
Operating Systems
1 39 (81.25%) Windows
2 14 (29.17%) Windows Server
3 13 (27.08%) Windows XP
4 12 (25.00%) Windows 7
4 12 (25.00%) Windows Server 2008
5 7 (14.58%) Windows Server 2012
6 4 (8.33%) Windows 2000
6 4 (8.33%) Windows Server 2003
7 2 (4.17%) Windows 10
8 1 (2.08%) Apple iOS
8 1 (2.08%) Linux
8 1 (2.08%) Windows 8
8 1 (2.08%) Windows NT
Processes & Methodologies
1 21 (43.75%) ITIL
2 10 (20.83%) Service Management
3 6 (12.50%) Change Management
4 5 (10.42%) Incident Management
5 4 (8.33%) Coaching
5 4 (8.33%) Service Delivery
5 4 (8.33%) Software Deployment
6 2 (4.17%) Workflow
7 1 (2.08%) Asset Management
7 1 (2.08%) Disaster Recovery
7 1 (2.08%) ITSM
7 1 (2.08%) Kalman Filter
7 1 (2.08%) Load Balancing
7 1 (2.08%) Migration
7 1 (2.08%) Project Management
7 1 (2.08%) Software Licensing
7 1 (2.08%) Stakeholder Management
7 1 (2.08%) Test Scripting
7 1 (2.08%) User Acceptance Testing
7 1 (2.08%) Wealth Management
Programming Languages
1 1 (2.08%) Java
1 1 (2.08%) PowerShell
1 1 (2.08%) SQL
Qualifications
1 5 (10.42%) MCP
1 5 (10.42%) Microsoft Certification
2 4 (8.33%) MCDST
2 4 (8.33%) MCSE
3 2 (4.17%) CCNA
3 2 (4.17%) Cisco Certification
3 2 (4.17%) SC Cleared
3 2 (4.17%) Security Cleared
4 1 (2.08%) BPSS Clearance
4 1 (2.08%) DV Cleared
4 1 (2.08%) ISTQB
4 1 (2.08%) ISTQB Foundation Certification
4 1 (2.08%) ITIL Certification
4 1 (2.08%) MOS
Quality Assurance & Compliance
1 4 (8.33%) SLA
2 1 (2.08%) Disclosure Scotland
System Software
1 30 (62.50%) Active Directory
2 5 (10.42%) Terminal Services
3 4 (8.33%) XenApp
4 3 (6.25%) VMware ESX
5 2 (4.17%) VMware Workstation
6 1 (2.08%) Hyper-V
6 1 (2.08%) VMware ESXi
6 1 (2.08%) vSphere
Systems Management
1 6 (12.50%) SCCM
2 4 (8.33%) BMC Marimba
2 4 (8.33%) DameWare
3 3 (6.25%) Backup Exec
Vendors
1 27 (56.25%) Microsoft
2 12 (25.00%) Citrix
3 6 (12.50%) VMware
4 5 (10.42%) Lotus
4 5 (10.42%) PeopleSoft
5 4 (8.33%) Adobe
5 4 (8.33%) BMC
5 4 (8.33%) HP
5 4 (8.33%) ThinPrint
6 3 (6.25%) Cisco
6 3 (6.25%) LANDesk
6 3 (6.25%) Symantec
7 2 (4.17%) CA
7 2 (4.17%) Dell
7 2 (4.17%) Google
7 2 (4.17%) Remedy
8 1 (2.08%) Apple
8 1 (2.08%) ServiceNow