The statistics below represent IT contracts advertised across the South East region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 250 237 211
Rank change year-on-year
-13 -26
Contract jobs requiring a 2nd Line Support Analyst 19 29 34
As % of all contract IT jobs located in the South East 0.21% 0.30% 0.38%
As % of the Job Titles category 0.23% 0.32% 0.40%
Number of daily rates quoted 9 15 10
Median daily rate £160 £175 £130
Median daily rate % change year-on-year
-8.57% +34.61%
90% offered a daily rate of more than £129 £128 £117
10% offered a daily rate of more than £200 £230 £170
UK excluding London median daily rate £164 £166 £151
% change year-on-year
-1.50% +9.91%
Number of hourly rates quoted 1 11 12
Median hourly rate £20.00 £19.00 £16.57
Median hourly rate % change year-on-year
+5.26% +14.66%
UK excluding London median hourly rate £14.00 £16.00 £16.00
% change year-on-year
-12.50% -
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8397 9052 8442
As % of all contract IT jobs located in the South East 94.36% 94.71% 94.44%
Number of daily rates quoted 4998 5287 4554
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £230 £210
10% offered a daily rate of more than £525 £500 £495
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 377 426 428
Median hourly rate £21.00 £16.14 £16.25
Median hourly rate % change year-on-year
+30.11% -0.67%
90% offered a hourly rate of more than £11.00 £11.50 £11.50
10% offered a hourly rate of more than £47.50 £41.37 £40.00
UK excluding London median hourly rate £16.50 £16.16 £16.08
% change year-on-year
+2.10% +0.49%

2nd Line Support Analyst
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the South East

2nd Line Support Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the South East region.

2nd Line Support Analyst Daily Rate Trend in the South East

2nd Line Support Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the South East region.

2nd Line Support Analyst Hourly Rate Trend in the South East

2nd Line Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the South East region over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -1 7 £155 -8.82% 2
Buckinghamshire +13 4 £184 -
Hampshire -4 2 - - 1
East Sussex - 2 - - 1
Kent +2 1 - -
Oxfordshire 0 1 £150 -28.57% 2
Middlesex -2 1 - -
West Sussex -3 1 - -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 24 July 2016, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring 2nd Line Support Analyst in the job title.

1 40 (81.63%) Windows
2 30 (61.22%) Active Directory
3 27 (55.10%) Microsoft
4 21 (42.86%) ITIL
5 19 (38.78%) MS Office
6 15 (30.61%) Windows Server
7 14 (28.57%) MS Exchange
8 13 (26.53%) Windows XP
8 13 (26.53%) MS Excel
8 13 (26.53%) Windows Server 2008
9 12 (24.49%) TCP/IP
10 11 (22.45%) Citrix
10 11 (22.45%) Windows 7
11 9 (18.37%) Service Management
12 7 (14.29%) Windows Server 2012
12 7 (14.29%) SCCM
12 7 (14.29%) LAN
12 7 (14.29%) Incident Management
12 7 (14.29%) Finance
13 6 (12.24%) VMware
13 6 (12.24%) Change Management
13 6 (12.24%) Retail
13 6 (12.24%) WAN
13 6 (12.24%) MCP
13 6 (12.24%) Blackberry
13 6 (12.24%) Microsoft Certification
13 6 (12.24%) Office 365
13 6 (12.24%) Analytical Skills
13 6 (12.24%) Driving Licence
14 5 (10.20%) Terminal Services

2nd Line Support Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (28.57%) MS Exchange
2 5 (10.20%) Blackberry Enterprise Server
2 5 (10.20%) Exchange Server 2003
3 4 (8.16%) Exchange Server 2007
3 4 (8.16%) IBM Notes
3 4 (8.16%) SharePoint
3 4 (8.16%) SharePoint 2010
4 2 (4.08%) Exchange Server 2010
4 2 (4.08%) Skype for Business
5 1 (2.04%) Apache
5 1 (2.04%) Exchange Server 2013
Applications
1 19 (38.78%) MS Office
2 13 (26.53%) MS Excel
3 4 (8.16%) Acrobat
4 2 (4.08%) MS PowerPoint
5 1 (2.04%) MS Visio
Cloud Services
1 6 (12.24%) Office 365
2 1 (2.04%) OneDrive
Communications & Networking
1 12 (24.49%) TCP/IP
2 7 (14.29%) LAN
3 6 (12.24%) WAN
4 5 (10.20%) Internet
5 4 (8.16%) DHCP
5 4 (8.16%) DNS
5 4 (8.16%) VPN
6 3 (6.12%) Extranet
7 2 (4.08%) Firewall
7 2 (4.08%) Wireless
8 1 (2.04%) Ethernet
8 1 (2.04%) Network Security
8 1 (2.04%) PBX
8 1 (2.04%) Skype
8 1 (2.04%) VoIP
8 1 (2.04%) Wi-Fi
Database & Business Intelligence
1 2 (4.08%) SAP BI
General
1 7 (14.29%) Finance
2 6 (12.24%) Retail
3 3 (6.12%) Advertising
3 3 (6.12%) Automotive
3 3 (6.12%) German Language
4 2 (4.08%) Banking
4 2 (4.08%) Telecoms
5 1 (2.04%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (2.04%) COM
Miscellaneous
1 6 (12.24%) Analytical Skills
1 6 (12.24%) Blackberry
1 6 (12.24%) Driving Licence
2 2 (4.08%) Smartphone
3 1 (2.04%) Clustering
3 1 (2.04%) EPoS
3 1 (2.04%) Life Science
3 1 (2.04%) Management Information System
3 1 (2.04%) Video Conferencing
Operating Systems
1 40 (81.63%) Windows
2 15 (30.61%) Windows Server
3 13 (26.53%) Windows Server 2008
3 13 (26.53%) Windows XP
4 11 (22.45%) Windows 7
5 7 (14.29%) Windows Server 2012
6 4 (8.16%) Windows 2000
6 4 (8.16%) Windows Server 2003
7 2 (4.08%) Windows 10
8 1 (2.04%) Apple iOS
8 1 (2.04%) Linux
8 1 (2.04%) Windows 8
8 1 (2.04%) Windows NT
Processes & Methodologies
1 21 (42.86%) ITIL
2 9 (18.37%) Service Management
3 7 (14.29%) Incident Management
4 6 (12.24%) Change Management
5 5 (10.20%) Service Delivery
6 4 (8.16%) Coaching
6 4 (8.16%) Software Deployment
7 3 (6.12%) B2C
7 3 (6.12%) ITIL V3
8 2 (4.08%) Business Intelligence
8 2 (4.08%) Kalman Filter
8 2 (4.08%) Release Management
8 2 (4.08%) Workflow
9 1 (2.04%) Data Migration
9 1 (2.04%) High Availability
9 1 (2.04%) Software Licensing
9 1 (2.04%) System Testing
9 1 (2.04%) Test Scripting
9 1 (2.04%) User Acceptance Testing
9 1 (2.04%) Wealth Management
Programming Languages
1 3 (6.12%) SQL
2 1 (2.04%) Java
2 1 (2.04%) PowerShell
Qualifications
1 6 (12.24%) MCP
1 6 (12.24%) Microsoft Certification
2 4 (8.16%) MCDST
2 4 (8.16%) MCSE
3 2 (4.08%) CCNA
3 2 (4.08%) Cisco Certification
3 2 (4.08%) Degree
4 1 (2.04%) ISTQB
4 1 (2.04%) ISTQB Foundation Certification
4 1 (2.04%) ITIL Certification
4 1 (2.04%) MOS
Quality Assurance & Compliance
1 5 (10.20%) SLA
System Software
1 30 (61.22%) Active Directory
2 5 (10.20%) Terminal Services
3 4 (8.16%) XenApp
4 3 (6.12%) VMware ESX
5 2 (4.08%) VMware Workstation
6 1 (2.04%) Hyper-V
6 1 (2.04%) VMware ESXi
6 1 (2.04%) vSphere
Systems Management
1 7 (14.29%) SCCM
2 4 (8.16%) BMC Marimba
2 4 (8.16%) DameWare
3 3 (6.12%) Backup Exec
Vendors
1 27 (55.10%) Microsoft
2 11 (22.45%) Citrix
3 6 (12.24%) VMware
4 4 (8.16%) Adobe
4 4 (8.16%) BMC
4 4 (8.16%) HP
4 4 (8.16%) Lotus
4 4 (8.16%) PeopleSoft
4 4 (8.16%) ThinPrint
5 3 (6.12%) Cisco
5 3 (6.12%) LANDesk
5 3 (6.12%) Symantec
6 2 (4.08%) CA
6 2 (4.08%) Dell
6 2 (4.08%) Google
6 2 (4.08%) Remedy
6 2 (4.08%) SAP
7 1 (2.04%) Apple
7 1 (2.04%) ServiceNow