The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 245 229 212
Rank change year-on-year
-16 -17
Contract jobs requiring a 2nd Line Support Analyst 13 16 18
As % of all contract IT jobs located in the South East 0.14% 0.18% 0.22%
As % of the Job Titles category 0.15% 0.19% 0.23%
Number of daily rates quoted 5 4 9
Average daily rate
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of your Daily Rate
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£170 £120 £210
Average daily rate % change year-on-year
+41.66% -42.85%
UK excluding London average daily rate £166 £138 £171
% change year-on-year
+20.90% -19.70%
Number of hourly rates quoted 6 5 7
Average hourly rate £19.00 £17.00 £13.00
Average hourly rate % change year-on-year
+11.76% +30.76%
UK excluding London average hourly rate £15.00 £17.00 £13.75
% change year-on-year
-11.76% +23.63%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8664 8286 7701
As % of all contract IT jobs located in the South East 92.59% 92.51% 92.79%
Number of daily rates quoted 4998 4523 3917
Average daily rate £375 £350 £353
Average daily rate % change year-on-year
+7.14% -0.70%
90% offered a daily rate of more than £240 £215 £210
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 422 421 581
Average hourly rate £16.00 £16.50 £17.85
Average hourly rate % change year-on-year
-3.03% -7.53%
90% offered a hourly rate of more than £11.00 £11.00 £12.00
10% offered a hourly rate of more than £40.00 £42.50 £39.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

2nd Line Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the South East

2nd Line Support Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the South East region.

2nd Line Support Analyst Daily Rate Trend in the South East

2nd Line Support Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the South East region.

2nd Line Support Analyst Hourly Rate Trend in the South East

2nd Line Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the South East region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +8 7 £180 +50.00%
Surrey -7 3 £170 +25.92% 1
Buckinghamshire -1 1 - -
Kent - 1 £150 -
Middlesex - 1 - -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 3 July 2015, IT contractor jobs across the South East region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 28 (93.33%) Windows
2 22 (73.33%) Active Directory
3 18 (60.00%) Windows 7
4 15 (50.00%) Microsoft
5 14 (46.67%) MS Office
6 10 (33.33%) Windows XP
7 8 (26.67%) SCCM
8 7 (23.33%) ITIL
9 6 (20.00%) MS Exchange
10 5 (16.67%) LAN
10 5 (16.67%) MS Excel
10 5 (16.67%) TCP/IP
10 5 (16.67%) DHCP
10 5 (16.67%) DNS
10 5 (16.67%) Windows Server 2008
11 4 (13.33%) VPN
11 4 (13.33%) VoIP
11 4 (13.33%) WAN
11 4 (13.33%) SQL
11 4 (13.33%) Blackberry
12 3 (10.00%) MCSA
12 3 (10.00%) Windows Server 2003
12 3 (10.00%) Dell
12 3 (10.00%) Citrix
12 3 (10.00%) Microsoft Certification
12 3 (10.00%) SC Cleared
12 3 (10.00%) Security Cleared
12 3 (10.00%) Software Deployment
13 2 (6.67%) Windows 8
13 2 (6.67%) Exchange Server 2010

2nd Line Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 3 July 2015, IT contractor jobs across the South East region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (20.00%) MS Exchange
2 2 (6.67%) Exchange Server 2010
3 1 (3.33%) Exchange Server 2013
3 1 (3.33%) Lotus Domino
3 1 (3.33%) SharePoint
3 1 (3.33%) Blackberry Enterprise Server
3 1 (3.33%) SharePoint Server
3 1 (3.33%) MS Project Server
3 1 (3.33%) Lync
Applications
1 14 (46.67%) MS Office
2 5 (16.67%) MS Excel
3 2 (6.67%) AutoCAD
4 1 (3.33%) MS Project
Cloud Services
1 2 (6.67%) Office 365
Communications & Networking
1 5 (16.67%) LAN
1 5 (16.67%) DHCP
1 5 (16.67%) DNS
1 5 (16.67%) TCP/IP
2 4 (13.33%) VPN
2 4 (13.33%) VoIP
2 4 (13.33%) WAN
3 2 (6.67%) Internet
3 2 (6.67%) Wireless
4 1 (3.33%) iSCSI
4 1 (3.33%) NAS
4 1 (3.33%) Unified Communications
4 1 (3.33%) 4G
4 1 (3.33%) Extranet
4 1 (3.33%) 3G
4 1 (3.33%) Firewall
4 1 (3.33%) Wi-Fi
4 1 (3.33%) Ethernet
Database & Business Intelligence
1 2 (6.67%) SQL Server
2 1 (3.33%) SQL Server 2008
2 1 (3.33%) MySQL
General
1 1 (3.33%) Pharmaceutical
1 1 (3.33%) Telecoms
1 1 (3.33%) Law
1 1 (3.33%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (3.33%) XML
1 1 (3.33%) ODBC
Miscellaneous
1 4 (13.33%) Blackberry
2 2 (6.67%) Smartphone
2 2 (6.67%) Video Conferencing
2 2 (6.67%) Analytical Skills
3 1 (3.33%) BYOD
3 1 (3.33%) iPhone
3 1 (3.33%) iPad
3 1 (3.33%) Life Science
3 1 (3.33%) Management Information System
Operating Systems
1 28 (93.33%) Windows
2 18 (60.00%) Windows 7
3 10 (33.33%) Windows XP
4 5 (16.67%) Windows Server 2008
5 3 (10.00%) Windows Server 2003
6 2 (6.67%) Windows 8
7 1 (3.33%) Windows Server 2012
7 1 (3.33%) Windows 2000 Server
7 1 (3.33%) Windows Vista
7 1 (3.33%) Linux
7 1 (3.33%) UNIX
Processes & Methodologies
1 7 (23.33%) ITIL
2 3 (10.00%) Software Deployment
3 1 (3.33%) Software Licensing
3 1 (3.33%) PRINCE2
3 1 (3.33%) CRM
3 1 (3.33%) E-Commerce
3 1 (3.33%) Service Management
3 1 (3.33%) Migration
3 1 (3.33%) Incident Management
3 1 (3.33%) Time Management
3 1 (3.33%) Performance Management
3 1 (3.33%) Root Cause Analysis
Programming Languages
1 4 (13.33%) SQL
2 1 (3.33%) PowerShell
Qualifications
1 3 (10.00%) MCSA
1 3 (10.00%) Microsoft Certification
1 3 (10.00%) SC Cleared
1 3 (10.00%) Security Cleared
2 1 (3.33%) ITIL Certification
2 1 (3.33%) MOS
Quality Assurance & Compliance
1 2 (6.67%) SLA
System Software
1 22 (73.33%) Active Directory
2 1 (3.33%) BitLocker
Systems Management
1 8 (26.67%) SCCM
Vendors
1 15 (50.00%) Microsoft
2 3 (10.00%) Dell
2 3 (10.00%) Citrix
3 2 (6.67%) CA
3 2 (6.67%) VMware
3 2 (6.67%) HP
4 1 (3.33%) Altiris
4 1 (3.33%) Apple
4 1 (3.33%) Remedy
4 1 (3.33%) McAfee
4 1 (3.33%) Adobe
4 1 (3.33%) Oracle
4 1 (3.33%) Cisco
4 1 (3.33%) IBM