The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 28 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Services Delivery
Rank 67 91 67
Rank change year-on-year
+24 -24
Contract jobs citing Service Delivery 264 211 246
As % of all contract IT jobs located in the South East 2.94% 2.27% 2.74%
As % of the Processes & Methodologies category 3.65% 2.85% 3.60%
Number of daily rates quoted 159 102 142
Median daily rate £411 £400 £375
Median daily rate % change year-on-year
+2.62% +6.66%
90% offered a daily rate of more than £300 £200 £213
10% offered a daily rate of more than £525 £520 £489
UK excluding London median daily rate £370 £387 £350
% change year-on-year
-4.39% +10.57%
Number of hourly rates quoted 9 6 7
Median hourly rate £23.00 £36.50 £17.00
Median hourly rate % change year-on-year
-36.98% +114.70%
90% offered a hourly rate of more than £15.03 £16.75 £13.50
10% offered a hourly rate of more than £53.00 £41.40 £25.00
UK excluding London median hourly rate £27.00 £16.00 £14.50
% change year-on-year
+68.75% +10.34%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7224 7392 6828
As % of all contract IT jobs located in the South East 80.47% 79.58% 75.93%
Number of daily rates quoted 4424 4291 3772
Median daily rate £413 £400 £375
Median daily rate % change year-on-year
+3.12% +6.66%
90% offered a daily rate of more than £290 £275 £248
10% offered a daily rate of more than £538 £513 £500
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 260 241 259
Median hourly rate £35.00 £25.00 £30.00
Median hourly rate % change year-on-year
+40.00% -16.66%
90% offered a hourly rate of more than £12.50 £12.42 £13.19
10% offered a hourly rate of more than £52.50 £47.83 £55.00
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

Service Delivery
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the South East

Service Delivery
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the South East region.

Service Delivery Daily Rate Trend in the South East

Service Delivery
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the South East region over the 3 months to 28 June 2016.

Service Delivery Daily Rate Histogram in the South East

Service Delivery
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the South East region.

Service Delivery Hourly Rate Trend in the South East

Service Delivery
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the South East region over the 3 months to 28 June 2016.

Service Delivery Hourly Rate Histogram in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +9 83 £420 +5.00% 13
Surrey +8 47 £425 -10.05% 16
Buckinghamshire +23 43 £406 +1.38% 6
Hampshire +10 35 £400 +3.89% 18
West Sussex +9 30 £425 +46.55% 2
Oxfordshire +5 9 £419 -6.94% 4
Kent +8 8 £420 -16.00% 1
Middlesex -4 8 £525 +35.65% 1
East Sussex +3 2 £563 +70.45% 1
M4 Corridor -7 1 £363 -
Home Counties - 1 £525 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the South East

For the 6 months to 28 June 2016, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Service Delivery.

1 204 (42.95%) ITIL
2 96 (20.21%) Finance
3 94 (19.79%) Project Management
4 92 (19.37%) Service Management
5 78 (16.42%) Windows
6 65 (13.68%) SLA
7 62 (13.05%) Security Cleared
8 59 (12.42%) Change Management
9 56 (11.79%) Microsoft
9 56 (11.79%) Telecoms
10 50 (10.53%) Problem Management
11 44 (9.26%) SC Cleared
12 43 (9.05%) PRINCE2
13 42 (8.84%) Linux
14 41 (8.63%) Agile Software Development
15 40 (8.42%) Cisco
15 40 (8.42%) ITIL Certification
15 40 (8.42%) Firewall
16 38 (8.00%) Degree
16 38 (8.00%) Service Design
17 37 (7.79%) Stakeholder Management
18 36 (7.58%) VMware
18 36 (7.58%) MS Excel
19 35 (7.37%) ITIL V3
20 34 (7.16%) Analytical Skills
21 33 (6.95%) Active Directory
21 33 (6.95%) HP
22 32 (6.74%) Continuous Improvement
23 31 (6.53%) Oracle
24 29 (6.11%) DV Cleared

Service Delivery
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (5.05%) SharePoint
2 13 (2.74%) MS Exchange
3 9 (1.89%) Skype for Business
3 9 (1.89%) WebLogic
4 6 (1.26%) MQSeries
4 6 (1.26%) WebSphere
5 5 (1.05%) Blackberry Enterprise Server
5 5 (1.05%) Exchange Server 2010
6 3 (0.63%) Documentum
6 3 (0.63%) Exchange Server 2003
6 3 (0.63%) Exchange Server 2007
6 3 (0.63%) SharePoint 2010
7 2 (0.42%) IIS
7 2 (0.42%) Tomcat
Applications
1 36 (7.58%) MS Excel
2 23 (4.84%) MS Office
3 9 (1.89%) MS PowerPoint
3 9 (1.89%) MS Project
4 8 (1.68%) MS Visio
5 4 (0.84%) SPSS
6 1 (0.21%) InfoPath
Business Applications
1 6 (1.26%) BusinessWorks
2 3 (0.63%) Changepoint
2 3 (0.63%) Dynamics CRM
2 3 (0.63%) Remedy ITSM
3 2 (0.42%) SAP CO
3 2 (0.42%) SAP FI
3 2 (0.42%) SAP FI/CO
3 2 (0.42%) SAP Oil and Gas
4 1 (0.21%) SAP HR
4 1 (0.21%) SAP Payroll
4 1 (0.21%) SAP R/3
4 1 (0.21%) Unit4 Business World
Cloud Services
1 10 (2.11%) Amazon AWS
2 9 (1.89%) Microsoft Azure
3 6 (1.26%) IaaS
3 6 (1.26%) PaaS
4 3 (0.63%) Office 365
5 2 (0.42%) SaaS
5 2 (0.42%) Yammer
6 1 (0.21%) Amazon EC2
6 1 (0.21%) Amazon ElastiCache
6 1 (0.21%) Amazon S3
6 1 (0.21%) AWS Elastic Beanstalk
6 1 (0.21%) Boomi
6 1 (0.21%) IBM SmartCloud
6 1 (0.21%) OneDrive
6 1 (0.21%) SuccessFactors
Communications & Networking
1 40 (8.42%) Firewall
2 26 (5.47%) SAN
3 21 (4.42%) 3G
4 20 (4.21%) 4G
5 18 (3.79%) Wireless
6 17 (3.58%) Internet
7 16 (3.37%) WAN
8 14 (2.95%) LTE
9 13 (2.74%) LAN
9 13 (2.74%) LDAP
10 10 (2.11%) ATM
10 10 (2.11%) Diameter Protocol
10 10 (2.11%) INAP
10 10 (2.11%) MGW
10 10 (2.11%) SIGTRAN
11 9 (1.89%) ISDN
11 9 (1.89%) MPLS
12 8 (1.68%) Radio Access Network
12 8 (1.68%) VPN
13 7 (1.47%) Cisco IOS
Database & Business Intelligence
1 26 (5.47%) SQL Server
2 9 (1.89%) MySQL
3 7 (1.47%) SQL Server 2008
4 6 (1.26%) Data Warehouse
5 5 (1.05%) Hadoop
5 5 (1.05%) MS Access
5 5 (1.05%) NoSQL
5 5 (1.05%) Oracle Database
5 5 (1.05%) SQL Server 2005
6 4 (0.84%) DB2
7 3 (0.63%) Apache Cassandra
7 3 (0.63%) Data Mining
7 3 (0.63%) MongoDB
7 3 (0.63%) PostgreSQL
8 2 (0.42%) Apache Hive
8 2 (0.42%) RDBMS
8 2 (0.42%) Relational Database
9 1 (0.21%) Oracle Database 10g
9 1 (0.21%) Oracle Reports
9 1 (0.21%) SQLPlus
Development Applications
1 10 (2.11%) Git (software)
2 2 (0.42%) Jenkins
2 2 (0.42%) PVCS
2 2 (0.42%) Subversion
2 2 (0.42%) Visual Studio
3 1 (0.21%) AppScan
3 1 (0.21%) Atlassian Bamboo
3 1 (0.21%) InstallShield
3 1 (0.21%) MSI
3 1 (0.21%) Rational DOORS
3 1 (0.21%) TeamCity
3 1 (0.21%) TestDirector
3 1 (0.21%) Toad
3 1 (0.21%) Vagrant
General
1 96 (20.21%) Finance
2 56 (11.79%) Telecoms
3 24 (5.05%) Back Office
4 17 (3.58%) Retail
5 8 (1.68%) Front Office
5 8 (1.68%) Legal
6 7 (1.47%) Banking
7 6 (1.26%) Billing
8 5 (1.05%) Marketing
8 5 (1.05%) Spanish Language
9 3 (0.63%) Local Government
10 2 (0.42%) Electronics
10 2 (0.42%) German Language
10 2 (0.42%) Law
10 2 (0.42%) Manufacturing
10 2 (0.42%) Military
11 1 (0.21%) Aerospace
11 1 (0.21%) Dutch Language
11 1 (0.21%) Publishing
11 1 (0.21%) Swedish Language
Job Titles
1 92 (19.37%) Service Manager
2 60 (12.63%) Services Delivery Manager
3 56 (11.79%) Delivery Manager
4 55 (11.58%) Analyst
5 33 (6.95%) Project Manager
6 31 (6.53%) Architect
7 25 (5.26%) IT Manager
8 24 (5.05%) ITIL Manager
9 22 (4.63%) Service Analyst
10 21 (4.42%) Support Engineer
11 19 (4.00%) Transition Manager
12 18 (3.79%) Business Analyst
12 18 (3.79%) ITIL Service Manager
13 17 (3.58%) Developer
14 15 (3.16%) Service Transition Manager
15 14 (2.95%) Consultant
16 13 (2.74%) Administrator
16 13 (2.74%) IT Services Manager
17 11 (2.32%) Problem Manager
17 11 (2.32%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 20 (4.21%) SOAP
2 11 (2.32%) CSS
2 11 (2.32%) HTML
2 11 (2.32%) Middleware
3 10 (2.11%) .NET
3 10 (2.11%) SPML
4 9 (1.89%) REST
5 7 (1.47%) Django
6 6 (1.26%) TIBCO EMS
7 5 (1.05%) JSON
7 5 (1.05%) SailPoint
8 4 (0.84%) Sass
8 4 (0.84%) XML
9 3 (0.63%) Ajax
9 3 (0.63%) ASP.NET
9 3 (0.63%) ASP.NET MVC
9 3 (0.63%) CSS3
9 3 (0.63%) HTML5
9 3 (0.63%) Play Framework
9 3 (0.63%) Ruby on Rails
Miscellaneous
1 34 (7.16%) Analytical Skills
2 25 (5.26%) Management Information System
3 23 (4.84%) Data Centre
4 12 (2.53%) User Experience
5 11 (2.32%) Computer Science
6 9 (1.89%) Virtual Team
7 8 (1.68%) Enterprise Software
8 7 (1.47%) Clustering
8 7 (1.47%) CMDB
8 7 (1.47%) NHS
9 6 (1.26%) Blackberry
9 6 (1.26%) Client/Server
9 6 (1.26%) Performance Metrics
9 6 (1.26%) PMI
10 5 (1.05%) Driving Licence
10 5 (1.05%) PKI
11 3 (0.63%) Mainframe
11 3 (0.63%) Replication
11 3 (0.63%) Smart Meter
11 3 (0.63%) Statistics
Operating Systems
1 78 (16.42%) Windows
2 42 (8.84%) Linux
3 23 (4.84%) Unix
3 23 (4.84%) Windows Server
4 21 (4.42%) Windows 7
5 19 (4.00%) Windows Server 2008
6 16 (3.37%) Red Hat Enterprise Linux
7 15 (3.16%) Windows Server 2012
8 10 (2.11%) AIX
9 9 (1.89%) Windows Server 2003
10 8 (1.68%) Windows 10
11 7 (1.47%) Windows XP
12 4 (0.84%) Debian
12 4 (0.84%) Solaris
13 2 (0.42%) Mac OS
14 1 (0.21%) Android
14 1 (0.21%) Apple iOS
14 1 (0.21%) Data ONTAP
14 1 (0.21%) Windows 2000
14 1 (0.21%) Windows 8
Processes & Methodologies
1 204 (42.95%) ITIL
2 94 (19.79%) Project Management
3 92 (19.37%) Service Management
4 59 (12.42%) Change Management
5 50 (10.53%) Problem Management
6 43 (9.05%) PRINCE2
7 41 (8.63%) Agile Software Development
8 38 (8.00%) Service Design
9 37 (7.79%) Stakeholder Management
10 35 (7.37%) ITIL V3
11 32 (6.74%) Continuous Improvement
12 25 (5.26%) Scrum
13 21 (4.42%) Mentoring
14 20 (4.21%) Coaching
14 20 (4.21%) CRM
14 20 (4.21%) Migration
15 19 (4.00%) High Availability
15 19 (4.00%) Incident Management
16 18 (3.79%) Process Improvement
16 18 (3.79%) Risk Management
Programming Languages
1 27 (5.68%) SQL
2 23 (4.84%) JavaScript
3 20 (4.21%) PowerShell
4 19 (4.00%) Python
5 18 (3.79%) Java
6 13 (2.74%) VBScript
7 12 (2.53%) Perl
7 12 (2.53%) Ruby
8 9 (1.89%) Bash Shell
9 5 (1.05%) C
9 5 (1.05%) C#
10 4 (0.84%) VB
11 3 (0.63%) COBOL
11 3 (0.63%) Scala
12 2 (0.42%) ABAP
12 2 (0.42%) C++
12 2 (0.42%) Korn
12 2 (0.42%) VB.NET
13 1 (0.21%) PHP
13 1 (0.21%) PL/SQL
Qualifications
1 62 (13.05%) Security Cleared
2 44 (9.26%) SC Cleared
3 40 (8.42%) ITIL Certification
4 38 (8.00%) Degree
5 29 (6.11%) DV Cleared
6 21 (4.42%) Microsoft Certification
7 18 (3.79%) MCSE
8 16 (3.37%) Cisco Certification
9 14 (2.95%) HNC
10 12 (2.53%) CCNA
11 11 (2.32%) CCNP
11 11 (2.32%) PMI Certification
12 10 (2.11%) ITIL Foundation Certificate
13 8 (1.68%) HND
14 7 (1.47%) PRINCE2 Certification
14 7 (1.47%) PRINCE2 Practitioner
15 6 (1.26%) CISSP
15 6 (1.26%) MCP
15 6 (1.26%) MCSA
15 6 (1.26%) PMP
Quality Assurance & Compliance
1 65 (13.68%) SLA
2 14 (2.95%) QA
3 4 (0.84%) ISO/IEC 27001
3 4 (0.84%) Sarbanes-Oxley
4 3 (0.63%) Disclosure Scotland
5 2 (0.42%) ISO 9000
6 1 (0.21%) JSP 440
System Software
1 33 (6.95%) Active Directory
2 26 (5.47%) VMware Infrastructure
3 15 (3.16%) vSphere
4 11 (2.32%) VMware ESXi
5 10 (2.11%) VMware ESX
6 9 (1.89%) Hyper-V
7 8 (1.68%) Virtual Machines
8 7 (1.47%) Firmware
9 6 (1.26%) ISA Server
10 5 (1.05%) Oracle RAC
10 5 (1.05%) XenApp
11 4 (0.84%) KVM
11 4 (0.84%) UAG
12 3 (0.63%) NFS
12 3 (0.63%) Terminal Services
12 3 (0.63%) Xen
13 2 (0.42%) Gluster
13 2 (0.42%) SpamAssassin
13 2 (0.42%) Squid
13 2 (0.42%) Virtual Desktop
Systems Management
1 13 (2.74%) SCCM
2 12 (2.53%) Ansible
2 12 (2.53%) Puppet
3 9 (1.89%) Opscode Chef
4 7 (1.47%) NetBackup
5 6 (1.26%) WSUS
6 5 (1.05%) Amdocs OSS
7 4 (0.84%) Backup Exec
7 4 (0.84%) EMC NetWorker
8 3 (0.63%) BladeLogic
8 3 (0.63%) Cacti
8 3 (0.63%) Cisco Prime
8 3 (0.63%) Microsoft Clustering
8 3 (0.63%) Nagios
8 3 (0.63%) Norton AntiVirus
8 3 (0.63%) Tivoli Storage Manager
9 2 (0.42%) ArcSight ESM
9 2 (0.42%) HP SIM
9 2 (0.42%) Microsoft Data Protection Manager
9 2 (0.42%) Symantec Endpoint Protection
Vendors
1 56 (11.79%) Microsoft
2 40 (8.42%) Cisco
3 36 (7.58%) VMware
4 33 (6.95%) HP
5 31 (6.53%) Oracle
6 22 (4.63%) Citrix
7 17 (3.58%) Nokia
8 16 (3.37%) Remedy
9 15 (3.16%) Red Hat
10 12 (2.53%) CheckPoint
11 9 (1.89%) Dell
11 9 (1.89%) EMC
11 9 (1.89%) IBM
11 9 (1.89%) SAP
12 8 (1.68%) Palo Alto
13 7 (1.47%) Ericsson
13 7 (1.47%) F5
13 7 (1.47%) Sybase
14 6 (1.26%) NetApp
14 6 (1.26%) Siemens
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