The first table below looks at the demand for Service Delivery skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Services Delivery
Rank 72 76 74
Rank change year-on-year
+4 -2
Contract jobs citing Service Delivery 231 193 236
As % of all contract IT jobs located in the South East 2.38% 2.31% 2.23%
As % of the Processes & Methodologies category 3.37% 3.26% 3.38%
Number of daily rates quoted 114 103 96
Average daily rate £400 £360 £320
Average daily rate % change year-on-year
+11.11% +12.50%
90% offered a daily rate of more than £267 £210 £156
10% offered a daily rate of more than £529 £500 £463
UK excluding London average daily rate £358 £350 £350
% change year-on-year
+2.14% -
Number of hourly rates quoted 2 6 14
Average hourly rate £73.25 £25.50 £17.50
Average hourly rate % change year-on-year
+187.25% +45.71%
90% offered a hourly rate of more than £27.85 £14.00 £11.50
10% offered a hourly rate of more than £118.65 £56.00 £27.50
UK excluding London average hourly rate £12.50 £16.00 £17.00
% change year-on-year
-21.87% -5.88%
Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6857 5921 6979
As % of all contract IT jobs located in the South East 70.79% 70.75% 65.82%
Number of daily rates quoted 3812 3079 3326
Average daily rate £375 £375 £370
Average daily rate % change year-on-year
- +1.35%
90% offered a daily rate of more than £248 £260 £250
10% offered a daily rate of more than £515 £513 £500
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 278 256 361
Average hourly rate £27.00 £29.75 £27.50
Average hourly rate % change year-on-year
-9.24% +8.18%
90% offered a hourly rate of more than £12.50 £12.35 £13.50
10% offered a hourly rate of more than £55.00 £51.50 £42.50
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Service Delivery
England

Service Delivery
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the South East

Service Delivery
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the South East region.

Service Delivery Daily Rate Trend in the South East

Service Delivery
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the South East region over the 3 months to 18 April 2014.

Service Delivery Daily Rate Histogram in the South East

Service Delivery
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the South East region.

Service Delivery Hourly Rate Trend in the South East

Service Delivery
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the South East region over the 3 months to 18 April 2014.

Service Delivery Hourly Rate Histogram in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Berkshire +5 82 £390 +14.70% 22
Hampshire +18 46 £354 +6.79% 11
Surrey +3 31 £400 +28.00% 24
Buckinghamshire -28 22 £413 +44.73% 9
Oxfordshire 0 12 £500 +10.49% 9
Middlesex -11 10 £305 -28.23%
West Sussex +3 9 £400 +14.28% 2
East Sussex - 7 £375 - 1
Kent +6 4 £375 +5.63% 1
M4 Corridor - 1 £363 -
Home Counties - 1 £488 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the South East

For the 6 months to 18 April 2014, IT contractor jobs across the South East region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 211 (44.89%) ITIL
2 105 (22.34%) Service Management
3 101 (21.49%) Project Management
4 90 (19.15%) Telecoms
5 81 (17.23%) Security Cleared
6 80 (17.02%) Microsoft
7 79 (16.81%) Finance
8 68 (14.47%) Windows
9 62 (13.19%) SC Cleared
10 60 (12.77%) Degree
11 59 (12.55%) SLA
12 57 (12.13%) Change Management
13 56 (11.91%) PRINCE2
14 49 (10.43%) Stakeholder Management
15 48 (10.21%) MS Excel
16 47 (10.00%) ITIL Certification
17 37 (7.87%) MS Office
18 35 (7.45%) UNIX
18 35 (7.45%) ITIL V3
18 35 (7.45%) Continuous Improvement
19 33 (7.02%) Cisco
20 30 (6.38%) Linux
21 29 (6.17%) CRM
21 29 (6.17%) SQL
22 28 (5.96%) Incident Management
23 27 (5.74%) VMware
24 26 (5.53%) Windows Server 2008
25 25 (5.32%) Active Directory
25 25 (5.32%) Microsoft Certification
25 25 (5.32%) ITSM

Service Delivery
Top Related IT Skills in the South East by Category

For the 6 months to 18 April 2014, IT contractor jobs across the South East region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 19 (4.04%) MS Exchange
2 17 (3.62%) SharePoint
3 11 (2.34%) Exchange Server 2003
4 9 (1.91%) Exchange Server 2010
5 8 (1.70%) Lync
6 3 (0.64%) BizTalk Server
6 3 (0.64%) Apache
6 3 (0.64%) IIS
7 2 (0.43%) IBM Notes
7 2 (0.43%) Blackberry Enterprise Server
8 1 (0.21%) Office Communications Server
8 1 (0.21%) CMS
8 1 (0.21%) Oracle Coherence
8 1 (0.21%) Exchange Server 2007
8 1 (0.21%) SharePoint Server
8 1 (0.21%) WebSphere
8 1 (0.21%) Tomcat
8 1 (0.21%) Documentum
8 1 (0.21%) WebLogic
8 1 (0.21%) WebSphere Application Server
Applications
1 48 (10.21%) MS Excel
2 37 (7.87%) MS Office
3 15 (3.19%) MS PowerPoint
4 12 (2.55%) MS Visio
5 8 (1.70%) MS Project
6 5 (1.06%) Spreadsheet
7 1 (0.21%) SPSS
Business Applications
1 8 (1.70%) Remedy ITSM
2 3 (0.64%) SAP Oil and Gas
2 3 (0.64%) SAP HR
2 3 (0.64%) Oracle EBS
3 2 (0.43%) SAP ERP
4 1 (0.21%) SAP GRC
4 1 (0.21%) SAP FI/CO
4 1 (0.21%) Maximo
4 1 (0.21%) SAP CO
4 1 (0.21%) Cognos Business Intelligence
4 1 (0.21%) SAP SM
4 1 (0.21%) SAP FI
Cloud Services
1 7 (1.49%) Cloud Computing
2 3 (0.64%) SaaS
3 2 (0.43%) Office 365
4 1 (0.21%) Microsoft Azure
Communications & Networking
1 22 (4.68%) DNS
2 21 (4.47%) LAN
3 19 (4.04%) WAN
3 19 (4.04%) SAN
4 13 (2.77%) Unified Communications
4 13 (2.77%) Firewall
5 10 (2.13%) VoIP
5 10 (2.13%) GGSN
5 10 (2.13%) SGSN
5 10 (2.13%) MGW
6 9 (1.91%) PBX
6 9 (1.91%) TCP/IP
7 8 (1.70%) OSPF
7 8 (1.70%) Cisco ASA
8 7 (1.49%) MPLS
9 6 (1.28%) ISUP
9 6 (1.28%) INAP
10 5 (1.06%) H.323
11 4 (0.85%) LDAP
11 4 (0.85%) Ethernet
Database & Business Intelligence
1 9 (1.91%) SQL Server
2 4 (0.85%) Crystal Reports
2 4 (0.85%) Data Mining
2 4 (0.85%) Big Data
3 3 (0.64%) Oracle Database
3 3 (0.64%) Spotfire
3 3 (0.64%) DataStage
3 3 (0.64%) Oracle Reports
4 2 (0.43%) DB2
4 2 (0.43%) Data Warehouse
4 2 (0.43%) MS Access
4 2 (0.43%) SQL Server 2008
4 2 (0.43%) SQL Server 2012
4 2 (0.43%) Relational Database
5 1 (0.21%) Oracle BI Publisher
5 1 (0.21%) Oracle BI EE
5 1 (0.21%) SQL Server Reporting Services
5 1 (0.21%) SQL Server Analysis Services
5 1 (0.21%) Oracle Database 11g
5 1 (0.21%) SQL Server Integration Services
Development Applications
1 2 (0.43%) MSI
1 2 (0.43%) Hudson
1 2 (0.43%) Jenkins
2 1 (0.21%) FogBugz
2 1 (0.21%) Rational DOORS
2 1 (0.21%) Team Foundation Server
2 1 (0.21%) Bugzilla
2 1 (0.21%) Subversion
2 1 (0.21%) JIRA
2 1 (0.21%) Selenium
2 1 (0.21%) StarTeam
2 1 (0.21%) ClearQuest
2 1 (0.21%) Introscope
2 1 (0.21%) Oracle Forms
2 1 (0.21%) ClearCase
General
1 90 (19.15%) Telecoms
2 79 (16.81%) Finance
3 17 (3.62%) Marketing
4 16 (3.40%) Back Office
5 12 (2.55%) Legal
6 10 (2.13%) Retail
7 6 (1.28%) Pharmaceutical
8 5 (1.06%) Banking
9 4 (0.85%) Billing
9 4 (0.85%) Manufacturing
10 3 (0.64%) Law
10 3 (0.64%) Local Government
11 2 (0.43%) Automotive
11 2 (0.43%) Japanese Language
11 2 (0.43%) Military
11 2 (0.43%) Games
11 2 (0.43%) Advertising
12 1 (0.21%) Aerospace
12 1 (0.21%) Electronics
12 1 (0.21%) Front Office
Job Titles
1 109 (23.19%) Service Manager
2 87 (18.51%) Delivery Manager
3 72 (15.32%) Services Delivery Manager
4 45 (9.57%) Analyst
5 34 (7.23%) Project Manager
6 30 (6.38%) Architect
6 30 (6.38%) Consultant
7 14 (2.98%) Implementation Manager
7 14 (2.98%) Service Implementation Manager
8 13 (2.77%) Service Analyst
9 12 (2.55%) Senior Manager
9 12 (2.55%) Applications Manager
10 11 (2.34%) Support Engineer
11 10 (2.13%) Infrastructure Manager
11 10 (2.13%) Designer
11 10 (2.13%) CS Core Engineer
12 9 (1.91%) Programme Manager
12 9 (1.91%) Quality Manager
13 8 (1.70%) Developer
13 8 (1.70%) Support Manager
Libraries, Frameworks & Software Standards
1 6 (1.28%) Middleware
2 5 (1.06%) XML
3 4 (0.85%) .NET
4 2 (0.43%) Web Services
4 2 (0.43%) COM
4 2 (0.43%) Application Packaging
5 1 (0.21%) SAP PI
5 1 (0.21%) Software Packaging
5 1 (0.21%) AOM
5 1 (0.21%) OLE
5 1 (0.21%) CGI
5 1 (0.21%) HTML
5 1 (0.21%) JSP
Miscellaneous
1 23 (4.89%) Management Information System
2 8 (1.70%) NHS
3 7 (1.49%) Video Conferencing
4 6 (1.28%) CMDB
4 6 (1.28%) Clustering
5 5 (1.06%) PMI
6 4 (0.85%) PKI
6 4 (0.85%) Computer Science
7 3 (0.64%) Human Factors
7 3 (0.64%) Statistics
7 3 (0.64%) Smartcard
7 3 (0.64%) Client/Server
8 2 (0.43%) GIS
8 2 (0.43%) Mainframe
8 2 (0.43%) DTV
8 2 (0.43%) Cryptography
8 2 (0.43%) Economics
8 2 (0.43%) IVR
8 2 (0.43%) Replication
8 2 (0.43%) FMCG
Operating Systems
1 68 (14.47%) Windows
2 35 (7.45%) UNIX
3 30 (6.38%) Linux
4 26 (5.53%) Windows Server 2008
5 13 (2.77%) Windows Server 2003
6 12 (2.55%) Windows XP
6 12 (2.55%) Windows 7
7 4 (0.85%) Windows Server 2012
8 3 (0.64%) Red Hat Enterprise Linux
8 3 (0.64%) VMS
8 3 (0.64%) Solaris
9 2 (0.43%) HPUX
9 2 (0.43%) Windows Vista
9 2 (0.43%) Oracle Linux
10 1 (0.21%) Windows 8
10 1 (0.21%) CentOS
10 1 (0.21%) Android
10 1 (0.21%) pSOS
10 1 (0.21%) AIX
Processes & Methodologies
1 211 (44.89%) ITIL
2 105 (22.34%) Service Management
3 101 (21.49%) Project Management
4 57 (12.13%) Change Management
5 56 (11.91%) PRINCE2
6 49 (10.43%) Stakeholder Management
7 35 (7.45%) ITIL V3
7 35 (7.45%) Continuous Improvement
8 29 (6.17%) CRM
9 28 (5.96%) Incident Management
10 25 (5.32%) ITSM
11 24 (5.11%) Business Intelligence
12 23 (4.89%) Resource Management
13 22 (4.68%) Performance Management
14 19 (4.04%) Migration
14 19 (4.04%) Configuration Management
14 19 (4.04%) PRINCE
15 18 (3.83%) Asset Management
16 17 (3.62%) Business Continuity
16 17 (3.62%) Disaster Recovery
Programming Languages
1 29 (6.17%) SQL
2 13 (2.77%) PowerShell
3 11 (2.34%) C
4 7 (1.49%) Java
5 5 (1.06%) T-SQL
5 5 (1.06%) VBScript
6 3 (0.64%) Shell Script
6 3 (0.64%) VB
7 2 (0.43%) Perl
7 2 (0.43%) C++
8 1 (0.21%) R
8 1 (0.21%) Korn
8 1 (0.21%) JCL
8 1 (0.21%) REXX
8 1 (0.21%) Python
8 1 (0.21%) C#
8 1 (0.21%) PHP
8 1 (0.21%) PL/SQL
Qualifications
1 81 (17.23%) Security Cleared
2 62 (13.19%) SC Cleared
3 60 (12.77%) Degree
4 47 (10.00%) ITIL Certification
5 25 (5.32%) Microsoft Certification
6 21 (4.47%) DV Cleared
7 16 (3.40%) PMI Certification
8 14 (2.98%) PMP
8 14 (2.98%) MCSE
9 13 (2.77%) MCP
10 7 (1.49%) PRINCE2 Certification
11 6 (1.28%) HND
11 6 (1.28%) Cisco Certification
11 6 (1.28%) CCNP
12 4 (0.85%) MCSD
12 4 (0.85%) MCDBA
12 4 (0.85%) CCNA
12 4 (0.85%) CISSP
12 4 (0.85%) MCDST
12 4 (0.85%) MCPD
Quality Assurance & Compliance
1 59 (12.55%) SLA
2 21 (4.47%) QA
3 4 (0.85%) ISO 9001
3 4 (0.85%) ISO/IEC 27001
4 3 (0.64%) PCI DSS
4 3 (0.64%) BS25999
4 3 (0.64%) ISO 9000
5 2 (0.43%) Sarbanes-Oxley
5 2 (0.43%) COBIT
6 1 (0.21%) ISO/IEC 20000
6 1 (0.21%) JSP 440
System Software
1 25 (5.32%) Active Directory
2 21 (4.47%) VMware Infrastructure
3 20 (4.26%) Hyper-V
4 6 (1.28%) vSphere
5 3 (0.64%) VMware ESX
6 2 (0.43%) Microsoft App-V
6 2 (0.43%) VMware ESXi
6 2 (0.43%) KVM
7 1 (0.21%) Veritas Cluster Server
7 1 (0.21%) VMware Workstation
7 1 (0.21%) Tivoli Workload Scheduler
7 1 (0.21%) NFS
Systems Management
1 11 (2.34%) Backup Exec
2 10 (2.13%) SCCM
3 8 (1.70%) SCOM
4 6 (1.28%) McAfee ePO
4 6 (1.28%) Cisco CUCM
5 5 (1.06%) HP SIM
6 4 (0.85%) Tivoli Storage Manager
6 4 (0.85%) OVSD
7 3 (0.64%) SolarWinds Orion
7 3 (0.64%) Norton AntiVirus
8 2 (0.43%) Tivoli
8 2 (0.43%) MOM
8 2 (0.43%) HP Quality Center
9 1 (0.21%) Forefront Identity Manager
9 1 (0.21%) CA Wily
9 1 (0.21%) Systems Management Server (SMS)
9 1 (0.21%) OpenView Configuration Management
Vendors
1 80 (17.02%) Microsoft
2 33 (7.02%) Cisco
3 27 (5.74%) VMware
4 23 (4.89%) SAP
5 22 (4.68%) HP
6 17 (3.62%) Oracle
7 15 (3.19%) Citrix
8 12 (2.55%) McAfee
8 12 (2.55%) Nokia Solutions and Networks
9 11 (2.34%) Remedy
10 9 (1.91%) IBM
11 8 (1.70%) Ericsson
11 8 (1.70%) Lumension
12 7 (1.49%) SolarWinds
12 7 (1.49%) Sophos
12 7 (1.49%) CA
12 7 (1.49%) BMC
13 6 (1.28%) Symantec
13 6 (1.28%) Huawei
14 5 (1.06%) ServiceNow
Milton Keynes, Buckinghamshire
Advantage Resourcing
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