The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Services Delivery
Rank 85 66 69
Rank change year-on-year
-19 +3
Contract jobs citing Service Delivery 202 266 224
As % of all contract IT jobs located in the South East 2.35% 2.82% 2.65%
As % of the Processes & Methodologies category 2.96% 3.65% 3.55%
Number of daily rates quoted 119 122 105
Average daily rate £390 £355 £390
Average daily rate % change year-on-year
+9.85% -8.97%
90% offered a daily rate of more than £213 £254 £225
10% offered a daily rate of more than £463 £475 £503
UK excluding London average daily rate £388 £375 £380
% change year-on-year
+3.33% -1.31%
Number of hourly rates quoted 16 6 8
Average hourly rate £14.00 £25.00 £15.50
Average hourly rate % change year-on-year
-44.00% +61.29%
90% offered a hourly rate of more than £7.68 £14.93 £13.18
10% offered a hourly rate of more than £67.50 £35.00 £137.50
UK excluding London average hourly rate £21.50 £15.75 £13.25
% change year-on-year
+36.50% +18.86%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6834 7291 6310
As % of all contract IT jobs located in the South East 79.61% 77.42% 74.74%
Number of daily rates quoted 4208 4016 3367
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £275 £270 £260
10% offered a daily rate of more than £550 £525 £513
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 289 236 265
Average hourly rate £45.00 £30.00 £22.50
Average hourly rate % change year-on-year
+50.00% +33.33%
90% offered a hourly rate of more than £12.50 £12.00 £11.98
10% offered a hourly rate of more than £61.00 £47.50 £50.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Delivery
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the South East

Service Delivery
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the South East region.

Service Delivery Daily Rate Trend in the South East

Service Delivery
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the South East region over the 3 months to 14 February 2016.

Service Delivery Daily Rate Histogram in the South East

Service Delivery
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the South East region.

Service Delivery Hourly Rate Trend in the South East

Service Delivery
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the South East region over the 3 months to 14 February 2016.

Service Delivery Hourly Rate Histogram in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -4 85 £400 +14.28% 35
Hampshire -2 30 £390 +11.42% 14
Buckinghamshire -11 22 £425 +13.33% 7
Surrey -15 19 £375 -1.63% 16
Oxfordshire -10 12 £140 -66.76% 7
West Sussex +12 8 £313 +28.86% 1
Kent -2 5 £260 -39.53% 10
East Sussex +3 4 £325 -27.77% 1
Sussex - 3 - -
Middlesex -3 2 £356 +26.66% 1
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the South East

For the 6 months to 14 February 2016, IT contractor jobs across the South East region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 234 (48.05%) ITIL
2 114 (23.41%) Service Management
3 103 (21.15%) Security Cleared
4 88 (18.07%) Project Management
5 82 (16.84%) Finance
6 72 (14.78%) SLA
7 61 (12.53%) Change Management
8 60 (12.32%) Windows
8 60 (12.32%) SC Cleared
9 57 (11.70%) Telecoms
10 55 (11.29%) Microsoft
11 49 (10.06%) ITIL V3
12 48 (9.86%) ITIL Certification
13 45 (9.24%) PRINCE2
13 45 (9.24%) SQL
14 41 (8.42%) Continuous Improvement
15 39 (8.01%) Linux
16 38 (7.80%) Stakeholder Management
17 37 (7.60%) Oracle
18 36 (7.39%) Cisco
18 36 (7.39%) Agile Software Development
19 35 (7.19%) Problem Management
20 33 (6.78%) HP
20 33 (6.78%) MS Excel
21 30 (6.16%) Incident Management
22 29 (5.95%) Unix
23 28 (5.75%) VMware
23 28 (5.75%) Data Centre
24 27 (5.54%) Risk Management
24 27 (5.54%) SharePoint

Service Delivery
Top Related IT Skills in the South East by Category

For the 6 months to 14 February 2016, IT contractor jobs across the South East region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 27 (5.54%) SharePoint
2 12 (2.46%) MS Exchange
3 8 (1.64%) Exchange Server 2010
4 7 (1.44%) WebLogic
5 6 (1.23%) Oracle SOA Suite
6 5 (1.03%) WebSphere
7 4 (0.82%) Exchange Server 2007
7 4 (0.82%) IIS
8 3 (0.62%) SharePoint 2013
8 3 (0.62%) Skype for Business
9 2 (0.41%) Apache
9 2 (0.41%) Exchange Server 2003
9 2 (0.41%) IBM Notes
9 2 (0.41%) WordPress
10 1 (0.21%) Blackberry Enterprise Server
10 1 (0.21%) MS Project Server
10 1 (0.21%) OpenStack
10 1 (0.21%) Oracle Application Server
10 1 (0.21%) SharePoint 2010
Applications
1 33 (6.78%) MS Excel
2 17 (3.49%) MS Office
2 17 (3.49%) MS Project
3 11 (2.26%) MS PowerPoint
4 4 (0.82%) InfoPath
4 4 (0.82%) MS Visio
5 1 (0.21%) Acrobat
Business Applications
1 6 (1.23%) Oracle BPM
2 5 (1.03%) Remedy ITSM
3 3 (0.62%) Changepoint
3 3 (0.62%) Dynamics CRM
3 3 (0.62%) SAP CO
3 3 (0.62%) SAP FI
3 3 (0.62%) SAP FI/CO
4 1 (0.21%) Dynamics AX
4 1 (0.21%) Dynamics GP
4 1 (0.21%) SAP R/3
4 1 (0.21%) Scribe Insight
Cloud Services
1 5 (1.03%) Amazon AWS
1 5 (1.03%) Microsoft Azure
2 2 (0.41%) Office 365
2 2 (0.41%) SaaS
3 1 (0.21%) Azure Active Directory
3 1 (0.21%) IBM SmartCloud
3 1 (0.21%) PaaS
Communications & Networking
1 19 (3.90%) Firewall
1 19 (3.90%) LAN
1 19 (3.90%) WAN
2 18 (3.70%) Internet
3 16 (3.29%) SAN
4 15 (3.08%) TCP/IP
5 11 (2.26%) 3G
6 9 (1.85%) 4G
6 9 (1.85%) Ethernet
6 9 (1.85%) VLAN
7 8 (1.64%) Network Security
7 8 (1.64%) VoIP
8 7 (1.44%) Cisco IOS
8 7 (1.44%) MPLS
8 7 (1.44%) Wireless
9 6 (1.23%) Cisco ASA
9 6 (1.23%) GSM
9 6 (1.23%) ISDN
9 6 (1.23%) OSPF
9 6 (1.23%) VPN
Database & Business Intelligence
1 25 (5.13%) SQL Server
2 13 (2.67%) Oracle Database
3 9 (1.85%) Hadoop
4 8 (1.64%) Data Warehouse
5 7 (1.44%) Data Mining
5 7 (1.44%) OLTP
5 7 (1.44%) Oracle Database 10g
5 7 (1.44%) Oracle Database 11g
6 6 (1.23%) Big Data
7 4 (0.82%) NoSQL
7 4 (0.82%) RDBMS
7 4 (0.82%) Relational Database
8 3 (0.62%) DB2
9 2 (0.41%) DB2 UDB
9 2 (0.41%) PowerCenter
9 2 (0.41%) SQL Server Analysis Services
9 2 (0.41%) SQL Server Integration Services
10 1 (0.21%) Oracle OLAP
10 1 (0.21%) QlikView
10 1 (0.21%) SAP BW
Development Applications
1 6 (1.23%) JIRA
1 6 (1.23%) Subversion
2 4 (0.82%) Cucumber
2 4 (0.82%) Git (software)
2 4 (0.82%) SoapUI
2 4 (0.82%) Visual Studio
3 2 (0.41%) Ant
3 2 (0.41%) Hudson
3 2 (0.41%) Jenkins
3 2 (0.41%) Maven
4 1 (0.21%) AdminStudio
4 1 (0.21%) CA Gen
General
1 82 (16.84%) Finance
2 57 (11.70%) Telecoms
3 19 (3.90%) Retail
4 9 (1.85%) Back Office
5 8 (1.64%) Marketing
6 6 (1.23%) Banking
6 6 (1.23%) Spanish Language
7 5 (1.03%) Local Government
7 5 (1.03%) Military
8 4 (0.82%) Law
8 4 (0.82%) Legal
9 3 (0.62%) Billing
9 3 (0.62%) Manufacturing
10 2 (0.41%) Advertising
10 2 (0.41%) Automotive
10 2 (0.41%) Electronics
10 2 (0.41%) Games
10 2 (0.41%) Pharmaceutical
11 1 (0.21%) Aerospace
11 1 (0.21%) Publishing
Job Titles
1 120 (24.64%) Service Manager
2 88 (18.07%) Delivery Manager
3 82 (16.84%) Services Delivery Manager
4 48 (9.86%) Analyst
5 35 (7.19%) Architect
6 34 (6.98%) ITIL Manager
7 33 (6.78%) IT Manager
8 31 (6.37%) Project Manager
9 28 (5.75%) ITIL Service Manager
10 25 (5.13%) Consultant
11 19 (3.90%) Service Analyst
12 18 (3.70%) Developer
12 18 (3.70%) Transition Manager
13 17 (3.49%) ITIL Service Delivery Manager
13 17 (3.49%) Telecoms Manager
14 15 (3.08%) Service Transition Manager
15 14 (2.87%) Service Architect
16 12 (2.46%) Infrastructure Architect
17 11 (2.26%) Infrastructure Engineer
17 11 (2.26%) Technical Manager
Libraries, Frameworks & Software Standards
1 19 (3.90%) HTML
2 18 (3.70%) CSS
3 12 (2.46%) Django
3 12 (2.46%) Sass
4 10 (2.05%) .NET
5 9 (1.85%) Middleware
6 7 (1.44%) Oracle Fusion
6 7 (1.44%) REST
7 6 (1.23%) Java EE
7 6 (1.23%) Spring
8 5 (1.03%) JSON
8 5 (1.03%) Web Services
8 5 (1.03%) XML
9 4 (0.82%) jQuery
10 2 (0.41%) ASP.NET
11 1 (0.21%) HTML5
11 1 (0.21%) MDX
11 1 (0.21%) RabbitMQ
11 1 (0.21%) Regular Expression
11 1 (0.21%) Software Packaging
Miscellaneous
1 28 (5.75%) Data Centre
2 25 (5.13%) Analytical Skills
3 21 (4.31%) Management Information System
4 15 (3.08%) User Experience
5 11 (2.26%) Smart Meter
6 8 (1.64%) Clustering
6 8 (1.64%) CMDB
6 8 (1.64%) N-Tier
7 6 (1.23%) Computer Science
7 6 (1.23%) PMI
8 5 (1.03%) HACMP
8 5 (1.03%) Internet of Things
9 4 (0.82%) Cryptography
9 4 (0.82%) Economics
9 4 (0.82%) FMCG
9 4 (0.82%) Replication
10 3 (0.62%) Mainframe
10 3 (0.62%) Performance Metrics
11 2 (0.41%) Enterprise Storage
11 2 (0.41%) Public Cloud
Operating Systems
1 60 (12.32%) Windows
2 39 (8.01%) Linux
3 29 (5.95%) Unix
4 26 (5.34%) Windows Server
5 16 (3.29%) Windows 7
5 16 (3.29%) Windows Server 2008
6 12 (2.46%) Red Hat Enterprise Linux
7 11 (2.26%) Windows Server 2012
8 10 (2.05%) Windows Server 2003
9 8 (1.64%) AIX
10 7 (1.44%) Solaris
11 4 (0.82%) Windows XP
12 2 (0.41%) CentOS
12 2 (0.41%) Windows 8
13 1 (0.21%) Debian
Processes & Methodologies
1 234 (48.05%) ITIL
2 114 (23.41%) Service Management
3 88 (18.07%) Project Management
4 61 (12.53%) Change Management
5 49 (10.06%) ITIL V3
6 45 (9.24%) PRINCE2
7 41 (8.42%) Continuous Improvement
8 38 (7.80%) Stakeholder Management
9 36 (7.39%) Agile Software Development
10 35 (7.19%) Problem Management
11 30 (6.16%) Incident Management
12 27 (5.54%) Risk Management
13 26 (5.34%) Time Management
14 22 (4.52%) People Management
15 21 (4.31%) Migration
16 19 (3.90%) Disaster Recovery
17 18 (3.70%) Process Improvement
17 18 (3.70%) Supplier Management
18 17 (3.49%) Software Engineering
18 17 (3.49%) Software Testing
Programming Languages
1 45 (9.24%) SQL
2 23 (4.72%) JavaScript
3 16 (3.29%) Java
4 15 (3.08%) Python
5 9 (1.85%) PowerShell
6 7 (1.44%) PL/SQL
7 6 (1.23%) C#
8 5 (1.03%) VBScript
9 4 (0.82%) C
9 4 (0.82%) VB
10 3 (0.62%) COBOL
10 3 (0.62%) Perl
11 2 (0.41%) Bash Shell
11 2 (0.41%) JCL
11 2 (0.41%) Ruby
11 2 (0.41%) Shell Script
12 1 (0.21%) ABAP
12 1 (0.21%) C-shell
12 1 (0.21%) T-SQL
12 1 (0.21%) VB.NET
Qualifications
1 103 (21.15%) Security Cleared
2 60 (12.32%) SC Cleared
3 48 (9.86%) ITIL Certification
4 27 (5.54%) Degree
5 22 (4.52%) DV Cleared
6 18 (3.70%) Cisco Certification
7 17 (3.49%) CCNA
7 17 (3.49%) ITIL Foundation Certificate
8 13 (2.67%) PMI Certification
9 11 (2.26%) CCNP
10 10 (2.05%) Microsoft Certification
11 7 (1.44%) PMP
12 6 (1.23%) CISSP
12 6 (1.23%) MCSE
13 5 (1.03%) PRINCE2 Certification
14 4 (0.82%) MCITP
14 4 (0.82%) MCSA
14 4 (0.82%) MCTS
14 4 (0.82%) PRINCE2 Practitioner
14 4 (0.82%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 72 (14.78%) SLA
2 12 (2.46%) QA
3 10 (2.05%) Disclosure Scotland
4 8 (1.64%) ISO/IEC 27001
5 6 (1.23%) JSP 440
6 5 (1.03%) Sarbanes-Oxley
7 1 (0.21%) Data Quality
7 1 (0.21%) ISO 9000
7 1 (0.21%) ISO 9001
7 1 (0.21%) ISO/IEC 20000
7 1 (0.21%) SEPA
System Software
1 19 (3.90%) Active Directory
2 15 (3.08%) VMware Infrastructure
3 8 (1.64%) vSphere
4 5 (1.03%) GPFS
4 5 (1.03%) Hyper-V
5 3 (0.62%) UAG
5 3 (0.62%) VMware ESXi
6 2 (0.41%) Citrix Presentation Server
6 2 (0.41%) Firmware
6 2 (0.41%) ISA Server
6 2 (0.41%) Microsoft App-V
6 2 (0.41%) NFS
6 2 (0.41%) Samba
6 2 (0.41%) Terminal Server
6 2 (0.41%) Veritas Cluster Server
6 2 (0.41%) Xen
6 2 (0.41%) XenApp
7 1 (0.21%) Terminal Services
7 1 (0.21%) XenServer
Systems Management
1 8 (1.64%) SCCM
2 6 (1.23%) NetBackup
3 5 (1.03%) Puppet
4 4 (0.82%) Opscode Chef
5 3 (0.62%) Tivoli Storage Manager
5 3 (0.62%) WSUS
6 2 (0.41%) Ansible
6 2 (0.41%) BMC Marimba
6 2 (0.41%) EMC NetWorker
6 2 (0.41%) Norton AntiVirus
6 2 (0.41%) vMotion
7 1 (0.21%) ArcSight ESM
7 1 (0.21%) Backup Exec
7 1 (0.21%) Cacti
7 1 (0.21%) Cisco CUCM
7 1 (0.21%) Cisco UCCE
7 1 (0.21%) DameWare
7 1 (0.21%) MIMEsweeper
7 1 (0.21%) Oracle RMAN
7 1 (0.21%) Symantec Endpoint Protection
Vendors
1 55 (11.29%) Microsoft
2 37 (7.60%) Oracle
3 36 (7.39%) Cisco
4 33 (6.78%) HP
5 28 (5.75%) VMware
6 14 (2.87%) Citrix
7 11 (2.26%) EMC
8 10 (2.05%) SAP
9 9 (1.85%) Fujitsu
9 9 (1.85%) Remedy
10 7 (1.44%) Intel
11 6 (1.23%) NetApp
11 6 (1.23%) Nokia
12 5 (1.03%) BMC
12 5 (1.03%) CheckPoint
12 5 (1.03%) PeopleSoft
12 5 (1.03%) Red Hat
13 4 (0.82%) Ericsson
13 4 (0.82%) Intel Security
13 4 (0.82%) Juniper
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