The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 16 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Services Delivery
England / South East
Rank 89 76 71
Rank change year-on-year
-13 -5
Contract jobs citing Service Delivery 168 220 240
As % of all contract IT jobs located in the South East 2.31% 2.68% 2.60%
As % of the Processes & Methodologies category 2.87% 3.35% 3.34%
Number of daily rates quoted 86 126 118
Median daily rate £375 £400 £350
Median daily rate % change year-on-year
-6.25% +14.28%
90% offered a daily rate of more than £160 £241 £210
10% offered a daily rate of more than £563 £460 £466
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 8 17 11
Median hourly rate £14.40 £14.00 £25.00
Median hourly rate % change year-on-year
+2.85% -44.00%
90% offered a hourly rate of more than £7.88 £7.68 £14.00
10% offered a hourly rate of more than £23.24 £86.50 £45.00
UK excluding London median hourly rate £13.50 £21.50 £14.00
% change year-on-year
-37.20% +53.57%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
5856 6563 7187
As % of all contract IT jobs located in the South East 80.40% 80.00% 77.94%
Number of daily rates quoted 3438 3925 3976
Median daily rate £425 £400 £390
Median daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £290 £275 £263
10% offered a daily rate of more than £565 £550 £525
UK excluding London median daily rate £410 £400 £390
% change year-on-year
+2.50% +2.56%
Number of hourly rates quoted 209 284 249
Median hourly rate £38.00 £42.50 £25.00
Median hourly rate % change year-on-year
-10.58% +70.00%
90% offered a hourly rate of more than £12.00 £12.50 £11.50
10% offered a hourly rate of more than £52.50 £60.62 £47.50
UK excluding London median hourly rate £35.00 £39.00 £26.00
% change year-on-year
-10.25% +50.00%

Service Delivery
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the South East

Service Delivery
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the South East region.

Service Delivery Daily Rate Trend in the South East

Service Delivery
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the South East region over the 3 months to 16 January 2017.

Service Delivery Daily Rate Histogram in the South East

Service Delivery
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the South East region.

Service Delivery Hourly Rate Trend in the South East

Service Delivery
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the South East region over the 3 months to 16 January 2017.

Service Delivery Hourly Rate Histogram in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -8 57 £475 +20.25% 8
Hampshire +19 40 £310 -21.51% 5
Surrey +32 34 £425 -15.00% 7
Buckinghamshire -12 17 £431 +6.28% 4
West Sussex -1 8 £456 +14.06% 2
Middlesex +5 4 £285 -20.00% 1
Kent -1 4 £525 +20.00%
Oxfordshire -14 4 £329 +134.82% 6
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the South East

For the 6 months to 16 January 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Service Delivery.

1 137 (40.77%) ITIL
2 84 (25.00%) Service Management
3 70 (20.83%) Project Management
4 66 (19.64%) Finance
5 62 (18.45%) SLA
6 54 (16.07%) Windows
7 47 (13.99%) Change Management
8 44 (13.10%) Microsoft
8 44 (13.10%) Security Cleared
9 43 (12.80%) Stakeholder Management
10 39 (11.61%) Telecoms
11 36 (10.71%) Degree
11 36 (10.71%) Problem Management
12 35 (10.42%) PRINCE2
13 34 (10.12%) SC Cleared
14 33 (9.82%) Agile Software Development
15 32 (9.52%) ITIL Certification
16 31 (9.23%) Active Directory
16 31 (9.23%) Linux
17 29 (8.63%) MS Excel
17 29 (8.63%) MS Office
17 29 (8.63%) ITIL V3
18 27 (8.04%) Service Design
19 26 (7.74%) Analytical Skills
19 26 (7.74%) SAN
20 25 (7.44%) Process Improvement
21 24 (7.14%) Continuous Improvement
21 24 (7.14%) Unix
22 23 (6.85%) SharePoint
23 21 (6.25%) Red Hat

Service Delivery
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (6.85%) SharePoint
2 10 (2.98%) CMS
3 7 (2.08%) Joomla!
3 7 (2.08%) Skype for Business
3 7 (2.08%) WordPress
4 6 (1.79%) MS Exchange
5 5 (1.49%) Drupal
5 5 (1.49%) Exchange Server 2010
5 5 (1.49%) WebLogic
6 4 (1.19%) IIS
7 3 (0.89%) Documentum
7 3 (0.89%) Exchange Server 2003
7 3 (0.89%) JBoss
7 3 (0.89%) Oracle SOA Suite
7 3 (0.89%) SharePoint 2013
8 2 (0.60%) Apache Spark
8 2 (0.60%) SAS
9 1 (0.30%) Apache
9 1 (0.30%) Apache Pig
9 1 (0.30%) Confluence
Applications
1 29 (8.63%) MS Excel
1 29 (8.63%) MS Office
2 10 (2.98%) MS Project
3 8 (2.38%) MS PowerPoint
4 7 (2.08%) MS Visio
5 3 (0.89%) Spreadsheet
Business Applications
1 4 (1.19%) Remedy ITSM
2 3 (0.89%) SAP Business ByDesign
3 1 (0.30%) Changepoint
3 1 (0.30%) Dynamics CRM
3 1 (0.30%) Maximo
3 1 (0.30%) SAP Oil and Gas
3 1 (0.30%) SAP R/3
Cloud Services
1 16 (4.76%) Office 365
2 10 (2.98%) Microsoft Azure
3 5 (1.49%) Amazon AWS
3 5 (1.49%) IaaS
4 4 (1.19%) PaaS
4 4 (1.19%) SaaS
5 3 (0.89%) Cloud Computing
6 2 (0.60%) OneDrive
7 1 (0.30%) IBM Cloud
7 1 (0.30%) Mimecast
7 1 (0.30%) SoftLayer
7 1 (0.30%) Trello
Communications & Networking
1 26 (7.74%) SAN
2 15 (4.46%) NAS
3 12 (3.57%) WAN
4 11 (3.27%) DNS
4 11 (3.27%) Firewall
4 11 (3.27%) Internet
4 11 (3.27%) TCP/IP
5 10 (2.98%) DHCP
5 10 (2.98%) LAN
6 8 (2.38%) Intranet
7 7 (2.08%) Cisco ASA
7 7 (2.08%) Unified Communications
7 7 (2.08%) VPN
8 5 (1.49%) BGP
8 5 (1.49%) MPLS
8 5 (1.49%) OSPF
9 4 (1.19%) Cisco Nexus
9 4 (1.19%) Ethernet
9 4 (1.19%) Skype
9 4 (1.19%) Wireless
Database & Business Intelligence
1 7 (2.08%) SQL Server
2 5 (1.49%) SQL Server Reporting Services
3 4 (1.19%) Oracle Database
4 3 (0.89%) Oracle Database 11g
4 3 (0.89%) Oracle Database 12c
4 3 (0.89%) PostgreSQL
4 3 (0.89%) SQL Server Integration Services
5 2 (0.60%) Big Data
5 2 (0.60%) Hadoop
5 2 (0.60%) NoSQL
6 1 (0.30%) Apache Cassandra
6 1 (0.30%) Apache Hive
6 1 (0.30%) DataStax
6 1 (0.30%) GIS
6 1 (0.30%) HBase
6 1 (0.30%) Oracle BI EE
6 1 (0.30%) Oracle Database 10g
6 1 (0.30%) Oracle Reports
6 1 (0.30%) Relational Database
6 1 (0.30%) SQLPlus
Development Applications
1 13 (3.87%) Team Foundation Server
2 5 (1.49%) MSI
3 4 (1.19%) JIRA
4 3 (0.89%) Artifactory
4 3 (0.89%) Atlassian Bamboo
4 3 (0.89%) Git (software)
4 3 (0.89%) MSTest
4 3 (0.89%) Subversion
5 1 (0.30%) Octopus Deploy
5 1 (0.30%) Rational DOORS
5 1 (0.30%) TeamCity
5 1 (0.30%) Toad
5 1 (0.30%) Vagrant
5 1 (0.30%) Visual Studio
General
1 66 (19.64%) Finance
2 39 (11.61%) Telecoms
3 21 (6.25%) Legal
4 10 (2.98%) Retail
5 9 (2.68%) Marketing
6 8 (2.38%) Back Office
7 6 (1.79%) Banking
8 5 (1.49%) French Language
8 5 (1.49%) Local Government
9 4 (1.19%) Law
9 4 (1.19%) Pharmaceutical
10 3 (0.89%) Advertising
10 3 (0.89%) Automotive
10 3 (0.89%) German Language
10 3 (0.89%) Military
11 1 (0.30%) Billing
11 1 (0.30%) General Ledger
11 1 (0.30%) Multimedia
11 1 (0.30%) Publishing
11 1 (0.30%) Spanish Language
Job Titles
1 54 (16.07%) Service Manager
2 51 (15.18%) Analyst
3 34 (10.12%) Services Delivery Manager
4 33 (9.82%) Delivery Manager
5 21 (6.25%) Project Manager
6 20 (5.95%) IT Manager
7 19 (5.65%) Service Analyst
8 17 (5.06%) Consultant
9 16 (4.76%) Administrator
10 14 (4.17%) Architect
11 13 (3.87%) Infrastructure Manager
12 12 (3.57%) Support Analyst
13 11 (3.27%) Desktop Support
13 11 (3.27%) Transition Manager
14 10 (2.98%) ITIL Manager
14 10 (2.98%) Operations Manager
14 10 (2.98%) Telecoms Manager
15 9 (2.68%) 2nd Line Support
15 9 (2.68%) Designer
15 9 (2.68%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 8 (2.38%) Middleware
2 6 (1.79%) .NET
2 6 (1.79%) Web Services
3 4 (1.19%) ASP.NET
3 4 (1.19%) XML
4 3 (0.89%) Spring
4 3 (0.89%) WCF
5 2 (0.60%) jQuery
6 1 (0.30%) .NET Framework
6 1 (0.30%) CSS
6 1 (0.30%) HTML
6 1 (0.30%) Kafka
6 1 (0.30%) Oracle Fusion
6 1 (0.30%) REST
6 1 (0.30%) SAP XI
6 1 (0.30%) SOAP
6 1 (0.30%) Web Dynpro
Miscellaneous
1 26 (7.74%) Analytical Skills
2 21 (6.25%) Data Centre
3 19 (5.65%) Management Information System
4 10 (2.98%) Enterprise Storage
5 8 (2.38%) Statistics
6 7 (2.08%) PMI
7 6 (1.79%) Driving Licence
7 6 (1.79%) Video Conferencing
8 5 (1.49%) CMDB
8 5 (1.49%) Performance Metrics
8 5 (1.49%) Virtual Team
9 4 (1.19%) Clustering
9 4 (1.19%) e-Learning
10 3 (0.89%) Data Protection Act
10 3 (0.89%) Learning Management System
11 2 (0.60%) Computer Science
11 2 (0.60%) Enterprise Software
11 2 (0.60%) Hybrid Cloud
11 2 (0.60%) Private Cloud
11 2 (0.60%) Smart Meter
Operating Systems
1 54 (16.07%) Windows
2 31 (9.23%) Linux
3 24 (7.14%) Unix
4 19 (5.65%) Windows 7
5 12 (3.57%) Windows Server
6 11 (3.27%) Solaris
6 11 (3.27%) Windows Server 2003
6 11 (3.27%) Windows Server 2012
7 10 (2.98%) Windows Server 2008
7 10 (2.98%) Windows XP
8 9 (2.68%) Red Hat Enterprise Linux
9 6 (1.79%) Windows 10
10 5 (1.49%) AIX
11 2 (0.60%) Data ONTAP
12 1 (0.30%) CentOS
12 1 (0.30%) MVS
12 1 (0.30%) Windows 8
Processes & Methodologies
1 137 (40.77%) ITIL
2 84 (25.00%) Service Management
3 70 (20.83%) Project Management
4 47 (13.99%) Change Management
5 43 (12.80%) Stakeholder Management
6 36 (10.71%) Problem Management
7 35 (10.42%) PRINCE2
8 33 (9.82%) Agile Software Development
9 29 (8.63%) ITIL V3
10 27 (8.04%) Service Design
11 25 (7.44%) Process Improvement
12 24 (7.14%) Continuous Improvement
13 20 (5.95%) Incident Management
14 19 (5.65%) Change Control
15 16 (4.76%) Migration
15 16 (4.76%) Scrum
16 15 (4.46%) Supplier Management
17 14 (4.17%) Configuration Management
17 14 (4.17%) ITSM
17 14 (4.17%) Performance Management
Programming Languages
1 10 (2.98%) Java
1 10 (2.98%) SQL
2 6 (1.79%) Bash Shell
2 6 (1.79%) PHP
2 6 (1.79%) PowerShell
3 5 (1.49%) Perl
4 4 (1.19%) C#
4 4 (1.19%) Python
5 3 (0.89%) JavaScript
5 3 (0.89%) Ruby
5 3 (0.89%) T-SQL
6 2 (0.60%) ActionScript
6 2 (0.60%) ActionScript 2.0
6 2 (0.60%) ActionScript 3.0
6 2 (0.60%) Shell Script
6 2 (0.60%) VB
7 1 (0.30%) ABAP
7 1 (0.30%) C
7 1 (0.30%) Korn
7 1 (0.30%) PL/SQL
Qualifications
1 44 (13.10%) Security Cleared
2 36 (10.71%) Degree
3 34 (10.12%) SC Cleared
4 32 (9.52%) ITIL Certification
5 14 (4.17%) PMI Certification
6 13 (3.87%) Cisco Certification
7 11 (3.27%) Microsoft Certification
7 11 (3.27%) PMP
8 9 (2.68%) DV Cleared
9 8 (2.38%) CCNP
10 7 (2.08%) BPSS Clearance
10 7 (2.08%) CCNA
10 7 (2.08%) MCSE
11 6 (1.79%) MCP
12 5 (1.49%) CCIE
12 5 (1.49%) DBS Check
13 4 (1.19%) ITIL Foundation Certificate
14 3 (0.89%) CCENT
14 3 (0.89%) MCSA
15 2 (0.60%) CISSP
Quality Assurance & Compliance
1 62 (18.45%) SLA
2 18 (5.36%) QA
3 5 (1.49%) Disclosure Scotland
4 3 (0.89%) ISO 9000
5 2 (0.60%) ISO/IEC 27001
5 2 (0.60%) Sarbanes-Oxley
6 1 (0.30%) Data Quality
6 1 (0.30%) GDPR
6 1 (0.30%) ISO 9001
6 1 (0.30%) JSP 440
6 1 (0.30%) PCI DSS
System Software
1 31 (9.23%) Active Directory
2 9 (2.68%) Veritas Cluster Server
2 9 (2.68%) vSphere
3 8 (2.38%) Veritas File System
4 7 (2.08%) Firmware
5 5 (1.49%) Microsoft App-V
5 5 (1.49%) Samba
5 5 (1.49%) VMware Infrastructure
5 5 (1.49%) XenApp
6 4 (1.19%) Terminal Services
7 2 (0.60%) Docker
7 2 (0.60%) Virtual Machines
8 1 (0.30%) Apache Flume
8 1 (0.30%) HDFS
8 1 (0.30%) Hyper-V
8 1 (0.30%) ISA Server
8 1 (0.30%) Oracle RAC
8 1 (0.30%) ProxySG
8 1 (0.30%) VMware ESX
8 1 (0.30%) VMware ESXi
Systems Management
1 12 (3.57%) SCCM
2 9 (2.68%) Tivoli Storage Manager
3 8 (2.38%) NetBackup
4 5 (1.49%) OpenView Configuration Management
4 5 (1.49%) Systems Management Server (SMS)
5 4 (1.19%) EdgeSight
5 4 (1.19%) SafeCom
6 3 (0.89%) Backup Exec
6 3 (0.89%) Oracle Identity Management
6 3 (0.89%) WSUS
7 2 (0.60%) AirWatch
7 2 (0.60%) Ansible
7 2 (0.60%) Opscode Chef
7 2 (0.60%) Puppet
8 1 (0.30%) Cisco CUCM
8 1 (0.30%) Hadoop YARN
8 1 (0.30%) HP Quality Center
8 1 (0.30%) Oracle Flashback
8 1 (0.30%) SCSM
8 1 (0.30%) SolarWinds Orion
Vendors
1 44 (13.10%) Microsoft
2 21 (6.25%) Red Hat
3 19 (5.65%) Cisco
4 18 (5.36%) Oracle
5 17 (5.06%) HP
6 14 (4.17%) IBM
6 14 (4.17%) VMware
7 12 (3.57%) NetApp
8 10 (2.98%) Citrix
8 10 (2.98%) SAP
8 10 (2.98%) Sun
8 10 (2.98%) Symantec
8 10 (2.98%) Veritas
9 8 (2.38%) Rackspace
10 7 (2.08%) Huawei
11 6 (1.79%) Remedy
11 6 (1.79%) Sophos
12 5 (1.49%) ServiceNow
13 4 (1.19%) Riverbed
14 3 (0.89%) 3PAR
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