The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Services Delivery
Rank 71 67 61
Rank change year-on-year
-4 -6
Contract jobs citing Service Delivery 246 226 218
As % of all contract IT jobs located in the South East 2.50% 2.65% 2.64%
As % of the Processes & Methodologies category 3.42% 3.71% 3.78%
Number of daily rates quoted 119 90 94
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£370 £425 £350
Average daily rate % change year-on-year
-12.94% +21.42%
90% offered a daily rate of more than £200 £250 £150
10% offered a daily rate of more than £490 £525 £500
UK excluding London average daily rate £375 £363 £350
% change year-on-year
+3.44% +3.57%
Number of hourly rates quoted 16 7 21
Average hourly rate £16.25 £15.00 £20.00
Average hourly rate % change year-on-year
+8.33% -25.00%
90% offered a hourly rate of more than £11.50 £13.15 £16.50
10% offered a hourly rate of more than £36.42 £74.80 £27.00
UK excluding London average hourly rate £14.00 £17.15 £19.00
% change year-on-year
-18.36% -9.73%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7191 6084 5762
As % of all contract IT jobs located in the South East 73.11% 71.29% 69.81%
Number of daily rates quoted 4096 3269 2871
Average daily rate £388 £375 £375
Average daily rate % change year-on-year
+3.33% -
90% offered a daily rate of more than £263 £250 £250
10% offered a daily rate of more than £525 £525 £500
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 250 229 355
Average hourly rate £21.58 £21.00 £25.00
Average hourly rate % change year-on-year
+2.76% -16.00%
90% offered a hourly rate of more than £11.00 £12.00 £12.00
10% offered a hourly rate of more than £46.75 £45.00 £42.50
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Delivery
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the South East

Service Delivery
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the South East region.

Service Delivery Daily Rate Trend in the South East

Service Delivery
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the South East region over the 3 months to 24 December 2014.

Service Delivery Daily Rate Histogram in the South East

Service Delivery
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the South East region.

Service Delivery Hourly Rate Trend in the South East

Service Delivery
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the South East region over the 3 months to 24 December 2014.

Service Delivery Hourly Rate Histogram in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -10 70 £388 -5.48% 19
Hampshire -5 50 £313 -23.78% 10
Buckinghamshire +2 47 £375 +18.11% 20
Surrey -16 26 £500 +8.69% 11
Oxfordshire -6 15 £388 -8.82% 9
Kent +1 6 £260 -44.08%
Middlesex -6 5 £185 -58.88% 1
East Sussex -6 4 £588 +147.36%
West Sussex -17 4 £575 +35.29%
M4 Corridor - 1 - -
Home Counties - 1 £400 -
Thames Valley - - - -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the South East

For the 6 months to 24 December 2014, IT contractor jobs across the South East region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 222 (47.44%) ITIL
2 129 (27.56%) Security Cleared
3 125 (26.71%) Service Management
4 100 (21.37%) Microsoft
5 94 (20.09%) Windows
6 89 (19.02%) Finance
6 89 (19.02%) Project Management
7 88 (18.80%) SC Cleared
8 66 (14.10%) PRINCE2
9 55 (11.75%) SLA
10 53 (11.32%) MS Excel
11 52 (11.11%) Telecoms
11 52 (11.11%) Change Management
12 50 (10.68%) HP
13 48 (10.26%) VMware
14 47 (10.04%) SQL
14 47 (10.04%) DV Cleared
15 44 (9.40%) Windows Server 2008
15 44 (9.40%) Active Directory
16 38 (8.12%) MS Office
17 37 (7.91%) Analytical Skills
18 36 (7.69%) MS Project
19 34 (7.26%) SharePoint
20 33 (7.05%) Cisco
20 33 (7.05%) Degree
21 31 (6.62%) MS Visio
22 30 (6.41%) Firewall
22 30 (6.41%) Incident Management
22 30 (6.41%) VMware Infrastructure
23 29 (6.20%) Oracle

Service Delivery
Top Related IT Skills in the South East by Category

For the 6 months to 24 December 2014, IT contractor jobs across the South East region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 34 (7.26%) SharePoint
2 26 (5.56%) MS Exchange
3 17 (3.63%) Exchange Server 2003
4 13 (2.78%) Lync
5 8 (1.71%) Exchange Server 2010
6 6 (1.28%) WebSphere
7 5 (1.07%) IIS
8 4 (0.85%) JBoss
8 4 (0.85%) Apache
8 4 (0.85%) Tomcat
8 4 (0.85%) WebSphere Application Server
8 4 (0.85%) IBM HTTP Server
9 3 (0.64%) WebLogic
9 3 (0.64%) SAS
9 3 (0.64%) OpenStack
10 1 (0.21%) Blackberry Enterprise Server
10 1 (0.21%) Oracle Application Server
10 1 (0.21%) MS Project Server
10 1 (0.21%) Exchange Server 2007
Applications
1 53 (11.32%) MS Excel
2 38 (8.12%) MS Office
3 36 (7.69%) MS Project
4 31 (6.62%) MS Visio
5 19 (4.06%) MS PowerPoint
6 2 (0.43%) AutoCAD
7 1 (0.21%) Spreadsheet
Business Applications
1 6 (1.28%) Dynamics CRM
2 5 (1.07%) SAP SD
3 2 (0.43%) Oracle EBS
3 2 (0.43%) Oracle Applications
3 2 (0.43%) Oracle EBS R12
4 1 (0.21%) SAP FSCM
4 1 (0.21%) Oracle Payables
4 1 (0.21%) Oracle Procure-to-Pay
4 1 (0.21%) Oracle Receivables
4 1 (0.21%) Oracle Cash Management
4 1 (0.21%) Oracle Assets
4 1 (0.21%) SAP CRM
4 1 (0.21%) SAP FI/CO
4 1 (0.21%) SAP CO
4 1 (0.21%) Academy Housing
4 1 (0.21%) arcHouse
4 1 (0.21%) Oracle ERP
4 1 (0.21%) Oracle Financials
4 1 (0.21%) Oracle 11i
4 1 (0.21%) BusinessWorks
Cloud Services
1 6 (1.28%) Office 365
2 4 (0.85%) SaaS
3 3 (0.64%) Google Apps
4 2 (0.43%) PaaS
4 2 (0.43%) IaaS
5 1 (0.21%) SuccessFactors
5 1 (0.21%) Microsoft Azure
Communications & Networking
1 30 (6.41%) Firewall
2 26 (5.56%) SAN
3 15 (3.21%) Internet
3 15 (3.21%) 3G
4 12 (2.56%) LAN
4 12 (2.56%) WAN
4 12 (2.56%) TCP/IP
5 11 (2.35%) MPLS
5 11 (2.35%) DNS
5 11 (2.35%) Cisco ASA
6 10 (2.14%) 4G
6 10 (2.14%) DHCP
7 9 (1.92%) BGP
7 9 (1.92%) Radio Access Network
7 9 (1.92%) Cisco Nexus
8 8 (1.71%) LTE
8 8 (1.71%) VoIP
9 7 (1.50%) GSM
9 7 (1.50%) VLAN
10 6 (1.28%) Wireless
Database & Business Intelligence
1 12 (2.56%) SQL Server
2 11 (2.35%) Crystal Reports
2 11 (2.35%) Data Warehouse
3 8 (1.71%) Oracle Database
4 5 (1.07%) OLTP
5 3 (0.64%) Oracle Reports
5 3 (0.64%) Big Data
6 2 (0.43%) MySQL
6 2 (0.43%) Relational Database
6 2 (0.43%) SQL Server 2008
6 2 (0.43%) Hadoop
6 2 (0.43%) MS Access
6 2 (0.43%) SQL Server 2000
6 2 (0.43%) SQLPlus
6 2 (0.43%) EDRMS
6 2 (0.43%) IDOL
6 2 (0.43%) Oracle Database 10g
6 2 (0.43%) SQL Server 2005
7 1 (0.21%) Oracle Database 11g
7 1 (0.21%) DataStage
Development Applications
1 11 (2.35%) MSI
2 3 (0.64%) Visual Studio
3 2 (0.43%) JUnit
3 2 (0.43%) Toad
3 2 (0.43%) Selenium
3 2 (0.43%) TestNG
3 2 (0.43%) WebDriver
3 2 (0.43%) TestLink
4 1 (0.21%) VSS/SourceSafe
4 1 (0.21%) Oracle Forms
4 1 (0.21%) InstallShield
General
1 89 (19.02%) Finance
2 52 (11.11%) Telecoms
3 14 (2.99%) Publishing
4 12 (2.56%) Retail
5 11 (2.35%) Banking
5 11 (2.35%) Legal
6 10 (2.14%) Military
7 8 (1.71%) Pharmaceutical
8 7 (1.50%) Back Office
9 5 (1.07%) Billing
10 4 (0.85%) German Language
11 3 (0.64%) Spanish Language
11 3 (0.64%) Retail Banking
11 3 (0.64%) French Language
11 3 (0.64%) Automotive
12 2 (0.43%) Marketing
13 1 (0.21%) Advertising
13 1 (0.21%) Financial Institution
Job Titles
1 101 (21.58%) Service Manager
2 75 (16.03%) Analyst
3 70 (14.96%) Delivery Manager
4 68 (14.53%) Services Delivery Manager
5 49 (10.47%) Project Manager
6 27 (5.77%) Service Analyst
7 20 (4.27%) Architect
8 15 (3.21%) Business Analyst
8 15 (3.21%) Transition Manager
9 14 (2.99%) Technical Manager
9 14 (2.99%) Consultant
9 14 (2.99%) Service Transition Manager
10 12 (2.56%) IT Services Manager
10 12 (2.56%) Network Engineer
11 11 (2.35%) Support Analyst
11 11 (2.35%) Desktop Support
12 10 (2.14%) Change Manager
12 10 (2.14%) Team Leader
13 9 (1.92%) Administrator
13 9 (1.92%) Coordinator
Libraries, Frameworks & Software Standards
1 10 (2.14%) .NET
2 7 (1.50%) Web Services
3 6 (1.28%) Middleware
4 4 (0.85%) JSP
5 3 (0.64%) STL
5 3 (0.64%) COM
6 2 (0.43%) .NET Framework
7 1 (0.21%) Application Packaging
7 1 (0.21%) Apache Flex
7 1 (0.21%) Django
7 1 (0.21%) Oracle Fusion
7 1 (0.21%) Sass
7 1 (0.21%) SAP Basis
7 1 (0.21%) HTML
7 1 (0.21%) CSS
7 1 (0.21%) CGI
7 1 (0.21%) WebSphere MQ
7 1 (0.21%) Rendezvous
Miscellaneous
1 37 (7.91%) Analytical Skills
2 24 (5.13%) Management Information System
3 14 (2.99%) Clustering
4 7 (1.50%) Blackberry
4 7 (1.50%) Smart Meter
5 6 (1.28%) Open Source
6 5 (1.07%) Data Extraction
6 5 (1.07%) N-Tier
6 5 (1.07%) PKI
7 4 (0.85%) NHS
7 4 (0.85%) Mainframe
7 4 (0.85%) Video Conferencing
7 4 (0.85%) Computer Science
8 3 (0.64%) Replication
8 3 (0.64%) Enterprise Software
9 2 (0.43%) Client/Server
9 2 (0.43%) HACMP
9 2 (0.43%) EPoS
9 2 (0.43%) Smartphone
10 1 (0.21%) Statistics
Operating Systems
1 94 (20.09%) Windows
2 44 (9.40%) Windows Server 2008
3 26 (5.56%) Linux
3 26 (5.56%) Windows Server 2003
4 25 (5.34%) Windows 7
5 23 (4.91%) UNIX
6 15 (3.21%) Windows XP
7 13 (2.78%) Windows Vista
8 12 (2.56%) AIX
8 12 (2.56%) Red Hat Enterprise Linux
9 8 (1.71%) Windows Server 2012
10 7 (1.50%) Windows 8
10 7 (1.50%) Solaris
11 3 (0.64%) HPUX
12 1 (0.21%) Android
12 1 (0.21%) Mac OS X
12 1 (0.21%) Oracle Linux
12 1 (0.21%) CentOS
Processes & Methodologies
1 222 (47.44%) ITIL
2 125 (26.71%) Service Management
3 89 (19.02%) Project Management
4 66 (14.10%) PRINCE2
5 52 (11.11%) Change Management
6 30 (6.41%) Incident Management
7 27 (5.77%) Problem Management
7 27 (5.77%) ITIL V3
8 25 (5.34%) Stakeholder Management
8 25 (5.34%) ITSM
9 24 (5.13%) Migration
9 24 (5.13%) Agile Software Development
9 24 (5.13%) Line Management
10 23 (4.91%) Time Management
11 20 (4.27%) Continuous Improvement
11 20 (4.27%) CRM
12 19 (4.06%) People Management
13 18 (3.85%) Waterfall
14 17 (3.63%) Disaster Recovery
15 16 (3.42%) Supplier Management
Programming Languages
1 47 (10.04%) SQL
2 15 (3.21%) PowerShell
3 6 (1.28%) C#
3 6 (1.28%) Java
4 5 (1.07%) Korn
5 4 (0.85%) Perl
5 4 (0.85%) PL/SQL
5 4 (0.85%) C++
5 4 (0.85%) VBScript
5 4 (0.85%) VB
6 3 (0.64%) Python
6 3 (0.64%) Shell Script
6 3 (0.64%) C
7 2 (0.43%) Ruby
8 1 (0.21%) JavaScript
Qualifications
1 129 (27.56%) Security Cleared
2 88 (18.80%) SC Cleared
3 47 (10.04%) DV Cleared
4 33 (7.05%) Degree
5 25 (5.34%) Microsoft Certification
6 23 (4.91%) ITIL Certification
7 20 (4.27%) MCSE
7 20 (4.27%) Cisco Certification
8 15 (3.21%) MCP
8 15 (3.21%) CCNA
8 15 (3.21%) ITIL Foundation Certificate
9 14 (2.99%) HND
10 12 (2.56%) HNC
10 12 (2.56%) PRINCE2 Certification
11 11 (2.35%) PRINCE2 Practitioner
12 10 (2.14%) CCNP
12 10 (2.14%) ISEB
13 9 (1.92%) PMP
13 9 (1.92%) PMI Certification
14 5 (1.07%) CCENT
Quality Assurance & Compliance
1 55 (11.75%) SLA
2 17 (3.63%) QA
3 8 (1.71%) ISO/IEC 27001
4 5 (1.07%) JSP 440
5 4 (0.85%) ISO 9001
6 3 (0.64%) COBIT
7 2 (0.43%) Sarbanes-Oxley
7 2 (0.43%) BS15000
System Software
1 44 (9.40%) Active Directory
2 30 (6.41%) VMware Infrastructure
3 14 (2.99%) Hyper-V
4 9 (1.92%) vSphere
5 6 (1.28%) Samba
5 6 (1.28%) VMware ESXi
5 6 (1.28%) vCloud
6 3 (0.64%) VMware ESX
6 3 (0.64%) Forefront TMG
7 2 (0.43%) Oracle RAC
7 2 (0.43%) Oracle RMAN
7 2 (0.43%) Firmware
7 2 (0.43%) NDS
7 2 (0.43%) GPFS
8 1 (0.21%) KVM
8 1 (0.21%) NFS
8 1 (0.21%) Microsoft App-V
8 1 (0.21%) VMware Server
8 1 (0.21%) XenApp
8 1 (0.21%) XenServer
Systems Management
1 16 (3.42%) OVSD
2 15 (3.21%) Backup Exec
2 15 (3.21%) OpenView Configuration Management
3 14 (2.99%) SCCM
4 9 (1.92%) Tivoli Storage Manager
5 7 (1.50%) FortiGate
6 6 (1.28%) SCOM
7 5 (1.07%) HP Quality Center
7 5 (1.07%) McAfee ePO
8 4 (0.85%) Systems Management Server (SMS)
8 4 (0.85%) CA SiteMinder
9 3 (0.64%) Norton AntiVirus
9 3 (0.64%) Nagios
10 2 (0.43%) MOM
10 2 (0.43%) Data Guard
11 1 (0.21%) SolarWinds Orion
11 1 (0.21%) OpenView
11 1 (0.21%) Tivoli
11 1 (0.21%) SAP Afaria
Vendors
1 100 (21.37%) Microsoft
2 50 (10.68%) HP
3 48 (10.26%) VMware
4 33 (7.05%) Cisco
5 29 (6.20%) Oracle
6 23 (4.91%) SAP
7 19 (4.06%) McAfee
8 16 (3.42%) Lumension
9 14 (2.99%) Red Hat
10 13 (2.78%) CheckPoint
11 12 (2.56%) Citrix
12 10 (2.14%) Juniper
12 10 (2.14%) F5
13 9 (1.92%) LANDesk
14 8 (1.71%) Symantec
15 7 (1.50%) CA
16 6 (1.28%) Ericsson
16 6 (1.28%) Dell
16 6 (1.28%) Huawei
16 6 (1.28%) 3PAR
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Rate: £200 - £300 per day
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