The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Desktop Support
Rank 124 90 93
Rank change year-on-year
-34 +3
Contract jobs requiring a Desktop Support 24 29 45
As % of all contract IT jobs located in the South West 0.71% 1.27% 1.45%
As % of the Job Titles category 0.76% 1.37% 1.56%
Number of daily rates quoted 13 5 9
Average daily rate
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£193 £170 £150
Average daily rate % change year-on-year
+13.23% +13.33%
90% offered a daily rate of more than £112 £134 £120
10% offered a daily rate of more than £301 £220 £213
UK excluding London average daily rate £155 £150 £140
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 7 16 27
Average hourly rate £15.00 £13.50 £14.00
Average hourly rate % change year-on-year
+11.11% -3.57%
90% offered a hourly rate of more than £12.60 £12.00 £12.42
10% offered a hourly rate of more than £20.00 £15.50 £17.03
UK excluding London average hourly rate £15.77 £14.00 £15.00
% change year-on-year
+12.64% -6.66%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
3145 2120 2887
As % of all contract IT jobs located in the South West 93.49% 92.62% 93.34%
Number of daily rates quoted 2038 1370 1678
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.14% -
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 175 171 252
Average hourly rate £20.00 £15.00 £18.75
Average hourly rate % change year-on-year
+33.33% -20.00%
90% offered a hourly rate of more than £11.00 £11.00 £10.99
10% offered a hourly rate of more than £40.00 £35.00 £42.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Desktop Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the South West

Desktop Support
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the South West region.

Desktop Support Daily Rate Trend in the South West

Desktop Support
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the South West region over the 3 months to 30 September 2014.

Desktop Support Daily Rate Histogram in the South West

Desktop Support
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the South West region.

Desktop Support Hourly Rate Trend in the South West

Desktop Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the South West region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -13 10 £195 -
Devon -13 6 £325 - 1
Wiltshire -18 3 £165 +26.92%
Somerset -6 1 £135 -20.58%
Gloucestershire -25 1 - - 1
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in the South West

For the 6 months to 30 September 2014, IT contractor jobs across the South West region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 53 (76.81%) Windows
2 36 (52.17%) Windows 7
3 34 (49.28%) Windows XP
4 32 (46.38%) MS Office
5 29 (42.03%) Microsoft
6 23 (33.33%) Active Directory
7 18 (26.09%) MS Excel
8 16 (23.19%) Security Cleared
9 15 (21.74%) ITIL
10 14 (20.29%) Windows 8
11 13 (18.84%) Apple iOS
12 11 (15.94%) MS Exchange
12 11 (15.94%) SC Cleared
13 10 (14.49%) Mac OS X
14 8 (11.59%) Internet
14 8 (11.59%) VMware
14 8 (11.59%) SCCM
15 7 (10.14%) Blackberry
15 7 (10.14%) HP
15 7 (10.14%) Citrix
16 6 (8.70%) SLA
16 6 (8.70%) Telecoms
16 6 (8.70%) Military
16 6 (8.70%) Video Conferencing
16 6 (8.70%) VMware Infrastructure
17 5 (7.25%) Exchange Server 2010
17 5 (7.25%) Blackberry Enterprise Server
17 5 (7.25%) Microsoft Certification
18 4 (5.80%) Nortel
18 4 (5.80%) Windows 2000

Desktop Support
Top Related IT Skills in the South West by Category

For the 6 months to 30 September 2014, IT contractor jobs across the South West region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (15.94%) MS Exchange
2 5 (7.25%) Blackberry Enterprise Server
2 5 (7.25%) Exchange Server 2010
3 3 (4.35%) Exchange Server 2003
3 3 (4.35%) Exchange Server 2007
4 2 (2.90%) SharePoint
5 1 (1.45%) Lync
Applications
1 32 (46.38%) MS Office
2 18 (26.09%) MS Excel
3 1 (1.45%) MS PowerPoint
Business Applications
1 4 (5.80%) assyst
2 2 (2.90%) Dynamics AX
Cloud Services
1 2 (2.90%) Office 365
Communications & Networking
1 8 (11.59%) Internet
2 4 (5.80%) Nortel Meridian
3 2 (2.90%) SAN
4 1 (1.45%) VLAN
4 1 (1.45%) Cisco IPT
4 1 (1.45%) IP Telephony
Database & Business Intelligence
1 2 (2.90%) SQL Server
Development Applications
1 4 (5.80%) MSI
General
1 6 (8.70%) Telecoms
1 6 (8.70%) Military
2 4 (5.80%) Finance
3 3 (4.35%) Law
3 3 (4.35%) Legal
4 2 (2.90%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.45%) OLE
Miscellaneous
1 7 (10.14%) Blackberry
2 6 (8.70%) Video Conferencing
3 4 (5.80%) Analytical Skills
4 2 (2.90%) PDA
4 2 (2.90%) Thin Client
4 2 (2.90%) Fat Client
5 1 (1.45%) CMDB
Operating Systems
1 53 (76.81%) Windows
2 36 (52.17%) Windows 7
3 34 (49.28%) Windows XP
4 14 (20.29%) Windows 8
5 13 (18.84%) Apple iOS
6 10 (14.49%) Mac OS X
7 4 (5.80%) Windows 2000
7 4 (5.80%) Windows Server 2008
8 3 (4.35%) Windows Server 2003
9 2 (2.90%) UNIX
9 2 (2.90%) Android
9 2 (2.90%) Windows Server 2012
10 1 (1.45%) Linux
10 1 (1.45%) Windows Mobile
Processes & Methodologies
1 15 (21.74%) ITIL
2 4 (5.80%) Service Management
3 2 (2.90%) Service Delivery
3 2 (2.90%) Migration
3 2 (2.90%) Asset Management
3 2 (2.90%) Infrastructure Management
4 1 (1.45%) Server Monitoring
4 1 (1.45%) Incident Management
4 1 (1.45%) Resource Management
4 1 (1.45%) Change Control
4 1 (1.45%) ITSM
Programming Languages
1 1 (1.45%) SQL
1 1 (1.45%) PowerShell
Qualifications
1 16 (23.19%) Security Cleared
2 11 (15.94%) SC Cleared
3 5 (7.25%) Microsoft Certification
4 4 (5.80%) MCP
4 4 (5.80%) MCSE
5 3 (4.35%) Degree
6 2 (2.90%) DV Cleared
7 1 (1.45%) CTC Cleared
7 1 (1.45%) ITIL Certification
7 1 (1.45%) MCDST
7 1 (1.45%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (8.70%) SLA
System Software
1 23 (33.33%) Active Directory
2 6 (8.70%) VMware Infrastructure
3 4 (5.80%) Microsoft App-V
4 1 (1.45%) XenDesktop
4 1 (1.45%) VMware ESXi
4 1 (1.45%) Terminal Services
4 1 (1.45%) VMware ESX
Systems Management
1 8 (11.59%) SCCM
2 2 (2.90%) McAfee ePO
2 2 (2.90%) OpenView Configuration Management
3 1 (1.45%) Tivoli
Vendors
1 29 (42.03%) Microsoft
2 8 (11.59%) VMware
3 7 (10.14%) Citrix
3 7 (10.14%) HP
4 4 (5.80%) Nortel
4 4 (5.80%) Altiris
5 3 (4.35%) McAfee
6 2 (2.90%) Dell
6 2 (2.90%) Cisco
6 2 (2.90%) IBM
7 1 (1.45%) Sun
7 1 (1.45%) Compaq
7 1 (1.45%) Sophos
7 1 (1.45%) LANDesk