South West Desktop Support Contracts

This section looks at the demand for the Desktop Support role in IT contracts within the South West region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT job ads that have cited Desktop Support in their job title over the 3 months to 4 July 2008 with a comparison to the same period last year.

Desktop Support
Location Aberdeen Aberdeenshire Abingdon Aldershot Amersham Basildon Basingstoke Beckenham Bedford Bedfordshire Belfast Berkshire Birmingham Bradford Brentwood Bridgend Bristol Bromley Buckinghamshire Burnley Burton-upon-Trent Camberley Cambridge Cambridgeshire Canary Wharf Cannock Canterbury Cardiff Carlisle Chelmsford Cheltenham Chertsey Cheshire Chester Chichester City of London Cleethorpes Colchester Congleton County Antrim Coventry Crawley Croydon Cumbria Darlington Derby Derbyshire Devon Docklands, London Dover Dudley Dunstable Durham Ealing East Anglia East Midlands East of England East Sussex Eastleigh Edinburgh England Epsom Essex Farnborough Farnham Fife Gatwick Gerrards Cross Glasgow Gloucester Gloucestershire Greenock Guildford Hammersmith Hampshire Harrow Havant Haywards Heath Hertfordshire High Wycombe Highlands Home Counties Hounslow Inverclyde Inverness Ipswich Kent Lancashire Lancaster Leeds Leicester Leicestershire Lincoln Lincolnshire Liverpool London Loughborough Luton Maidenhead Maidstone Manchester Mansfield Marlow Merseyside Middlesbrough Middlesex Midlands Milton Keynes Newcastle Newcastle Upon Tyne Newport Norfolk North East North West North Yorkshire Northallerton Northampton Northamptonshire Northern Ireland Northumberland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Plymouth Portsmouth Preston Reading Salisbury Scarborough Scotland Sheffield Shropshire Slough South East South Shields South Wales South West South Yorkshire Southampton Staffordshire Stevenage Stockton-on-Tees Stoke-on-Trent Suffolk Sunbury-on-Thames Surrey Swindon Telford Thames Valley Twickenham Tyne and Wear UK Uxbridge Wakefield Wales Walsall Warrington Warwick Warwickshire Watford Welwyn Garden City Wembley West Midlands West Sussex West Yorkshire Westminster Weybridge Wiltshire Wimbledon Windsor Wirral Woking Wokingham Worcester Worcestershire York Yorkshire	3 months to 4 Jul 2008	Same period last year
Rank	96	75
Rank change on same period last year	-21
Matching contract IT job ads	37	92
As % of all UK contract IT job ads sampled	0.049 %	0.098 %
As % of the category below	0.882 %	1.741 %
Daily rates quoted	4	7
Average minimum daily rate	£201	£172
Average daily rate	£214	£182
% change on same period last year	+17.46 %
Average maximum daily rate	£228	£193
UK excluding London average daily rate	£150	£157
% change on same period last year	-4.64 %
Hourly rates quoted	17	40
Average minimum hourly rate	£13.83	£14.28
Average hourly rate	£14.88	£15.41
% change on same period last year	-3.44 %
Average maximum hourly rate	£15.93	£16.55
UK excluding London average hourly rate	£14.61	£15.65
% change on same period last year	-6.63 %
Job Titles South West
Matching contract IT job ads	4196	5285
As % of all UK contract IT job ads sampled	5.533 %	5.606 %
Daily rates quoted	1420	1381
Average minimum daily rate	£348	£337
Average daily rate	£371	£356
% change on same period last year	+4.35 %
Average maximum daily rate	£394	£374
UK excluding London average daily rate	£361	£352
% change on same period last year	+2.55 %
Hourly rates quoted	498	706
Average minimum hourly rate	£24.28	£25.23
Average hourly rate	£25.99	£27.00
% change on same period last year	-3.76 %
Average maximum hourly rate	£27.69	£28.77
UK excluding London average hourly rate	£23.28	£26.07
% change on same period last year	-10.69 %
Desktop Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Desktop Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Desktop Support across the South West region as a proportion of the total demand within the Job Titles category.

Desktop Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the South West region.

Desktop Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the South West region over the 3 months to 4 July 2008.

Desktop Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the South West region.

Desktop Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the South West region over the 3 months to 4 July 2008.

Desktop Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing Desktop Support within the South West region over the 3 months to 4 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Bristol	-5	16	£200	+4.71 %
Wiltshire	-4	9	£235	+45.73 %
Gloucestershire	-3	7	-	-
Devon	-1	3	-	-

Desktop Support England

Desktop Support
Top 30 Related IT Skills

For the 6 months to 4 July 2008, IT contractor jobs across the South West region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 45 (52.33 %) Windows 2 40 (46.51 %) Microsoft 3 28 (32.56 %) Active Directory 4 22 (25.58 %) MS Office 5 17 (19.77 %) Windows 2000 5 17 (19.77 %) Windows XP 6 15 (17.44 %) Exchange Server 2003 7 14 (16.28 %) MS Exchange 8 13 (15.12 %) Windows Server 2003 9 11 (12.79 %) SLA 9 11 (12.79 %) Windows NT 9 11 (12.79 %) ITIL 10 9 (10.47 %) Service Management 11 8 (9.302 %) Microsoft Certification 12 6 (6.977 %) Exchange Server 2000

12 6 (6.977 %) Dell 12 6 (6.977 %) Citrix 12 6 (6.977 %) TCP/IP 13 5 (5.814 %) VPN 13 5 (5.814 %) HP 14 4 (4.651 %) Government 14 4 (4.651 %) Security Cleared 14 4 (4.651 %) DNS 14 4 (4.651 %) LAN 15 3 (3.488 %) DHCP 15 3 (3.488 %) MCP 15 3 (3.488 %) SQL 15 3 (3.488 %) Lotus Notes 15 3 (3.488 %) MS Excel 15 3 (3.488 %) Lotus

Desktop Support
Top Related IT Skills by Category

For the 6 months to 4 July 2008, IT contractor jobs across the South West region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 15 (17.44 %) Exchange Server 2003 2 14 (16.28 %) MS Exchange 3 6 (6.977 %) Exchange Server 2000 4 3 (3.488 %) Lotus Notes 5 1 (1.163 %) Exchange Server 5.5	Applications 1 22 (25.58 %) MS Office 2 3 (3.488 %) MS Excel 3 2 (2.326 %) MS PowerPoint
Communications & Networking 1 6 (6.977 %) TCP/IP 2 5 (5.814 %) VPN 3 4 (4.651 %) DNS 3 4 (4.651 %) LAN 4 3 (3.488 %) DHCP 5 2 (2.326 %) Firewall 5 2 (2.326 %) SMTP 6 1 (1.163 %) GPRS 6 1 (1.163 %) VoIP 6 1 (1.163 %) WAN 6 1 (1.163 %) 3G 6 1 (1.163 %) WINS 6 1 (1.163 %) 2G	Database & Business Intelligence 1 1 (1.163 %) SQL Server 1 1 (1.163 %) DB2 1 1 (1.163 %) Informix
Development Applications 1 1 (1.163 %) MSI	General 1 4 (4.651 %) Government 2 2 (2.326 %) Finance 3 1 (1.163 %) Education 3 1 (1.163 %) Telecoms 3 1 (1.163 %) Advertising 3 1 (1.163 %) Banking 3 1 (1.163 %) Local Government 3 1 (1.163 %) Marketing
Miscellaneous 1 2 (2.326 %) Asset Management 2 1 (1.163 %) Client/Server 2 1 (1.163 %) NHS 2 1 (1.163 %) Blackberry 2 1 (1.163 %) AS400	Operating Systems 1 45 (52.33 %) Windows 2 17 (19.77 %) Windows 2000 2 17 (19.77 %) Windows XP 3 13 (15.12 %) Windows Server 2003 4 11 (12.79 %) Windows NT 5 1 (1.163 %) Solaris 5 1 (1.163 %) Unix
Processes & Methodologies 1 11 (12.79 %) ITIL 2 9 (10.47 %) Service Management 3 4 (4.651 %) Security Cleared 4 3 (3.488 %) SC Cleared 5 2 (2.326 %) CRM 6 1 (1.163 %) Migration 6 1 (1.163 %) DV Cleared	Programming Languages 1 3 (3.488 %) SQL 2 1 (1.163 %) C
Qualifications 1 8 (9.302 %) Microsoft Certification 2 3 (3.488 %) MCP 3 2 (2.326 %) MCSE 3 2 (2.326 %) MCSA 3 2 (2.326 %) A+ Certification 3 2 (2.326 %) ITIL Certification 4 1 (1.163 %) MCDST 4 1 (1.163 %) HND	Quality Assurance & Compliance 1 11 (12.79 %) SLA
System Software 1 28 (32.56 %) Active Directory 2 3 (3.488 %) Backup Exec 3 1 (1.163 %) Terminal Server	Systems Management 1 1 (1.163 %) Systems Management Server (SMS) 1 1 (1.163 %) DameWare 1 1 (1.163 %) WSUS
Vendors 1 40 (46.51 %) Microsoft 2 6 (6.977 %) Dell 2 6 (6.977 %) Citrix 3 5 (5.814 %) HP 4 3 (3.488 %) Lotus 5 2 (2.326 %) VERITAS 5 2 (2.326 %) Compaq 5 2 (2.326 %) McAfee Security 6 1 (1.163 %) Oracle 6 1 (1.163 %) Sybase 6 1 (1.163 %) Cisco 6 1 (1.163 %) salesforce.com