South West SLA Contracts

This section looks at the demand for Service Level Agreement (SLA) skills within the South West region with a comparison to our Quality Assurance & Compliance category. Included is a guide to the contractor rates offered in IT job ads that have cited SLA over the 3 months to 4 July 2008 with a comparison to the same period last year.

Service Level Agreement (SLA)
Location Aberdeen Aberdeenshire Abingdon Ashton-under-Lyne Basildon Basingstoke Bath Bedfordshire Belfast Berkshire Birmingham Bracknell Bradford Bridgend Brighton Bristol Buckinghamshire Burnley Camberley Cambridge Cambridgeshire Canary Wharf Cardiff Cheltenham Cheshire Chester City of London Colchester Corsham County Antrim Coventry Crawley Croydon Derby Derbyshire Docklands, London Dudley Durham East Anglia East Midlands East of England East Sussex Edinburgh Egham England Epsom Essex Feltham Folkestone Gateshead Glasgow Gloucestershire Grays Guildford Hackney Halifax Hampshire Harrogate Hartlepool Hastings Hemel Hempstead Herefordshire Hertfordshire Horsham Ipswich Kegworth Kent Lancashire Leatherhead Leeds Leicestershire Liverpool London Luton Lutterworth M4 Corridor Macclesfield Maidenhead Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Upon Tyne Newport Norfolk North East North Wales North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Portsmouth Reading Redditch Rickmansworth Romford Runcorn Salford Scotland Sheffield Shropshire Slough Somerset South East South Wales South West South Yorkshire Southampton Staffordshire Stockton-on-Tees Street Suffolk Sunbury-on-Thames Surrey Swansea Swindon Telford Thames Valley Tyne and Wear UK Uxbridge Wales Warrington Warwickshire Watford Welwyn Garden City Wembley West Midlands West Sussex West Wales West Yorkshire Weybridge Wiltshire Windsor Woking Wokingham Worcestershire York Yorkshire	3 months to 4 Jul 2008	Same period last year
Rank	104	88
Rank change on same period last year	-16
Matching contract IT job ads	29	72
As % of all UK contract IT job ads sampled	0.038 %	0.076 %
As % of the category below	18.13 %	39.34 %
Daily rates quoted	13	14
Average minimum daily rate	£348	£268
Average daily rate	£382	£281
% change on same period last year	+35.62 %
Average maximum daily rate	£415	£295
UK excluding London average daily rate	£365	£364
% change on same period last year	+0.24 %
Hourly rates quoted	2	33
Average minimum hourly rate	£16.00	£16.60
Average hourly rate	£16.75	£17.72
% change on same period last year	-5.49 %
Average maximum hourly rate	£17.50	£18.85
UK excluding London average hourly rate	£17.19	£18.76
% change on same period last year	-8.36 %
Quality Assurance & Compliance South West
Matching contract IT job ads	160	183
As % of all UK contract IT job ads sampled	0.211 %	0.194 %
Daily rates quoted	60	56
Average minimum daily rate	£335	£379
Average daily rate	£372	£390
% change on same period last year	-4.57 %
Average maximum daily rate	£410	£401
UK excluding London average daily rate	£373	£376
% change on same period last year	-0.88 %
Hourly rates quoted	19	47
Average minimum hourly rate	£20.89	£18.76
Average hourly rate	£22.55	£20.77
% change on same period last year	+8.56 %
Average maximum hourly rate	£24.21	£22.78
UK excluding London average hourly rate	£23.52	£24.90
% change on same period last year	-5.54 %
SLA England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

SLA
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing SLA across the South West region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA across the South West region.

SLA
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing SLA across the South West region over the 3 months to 4 July 2008.

SLA
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA across the South West region.

SLA
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing SLA across the South West region over the 3 months to 4 July 2008.

SLA
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing SLA within the South West region over the 3 months to 4 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Wiltshire	0	9	£345	+25.32 %
Bristol	-5	6	£325	-0.30 %
Somerset	+2	3	£575	+109.09 %
Gloucestershire	-8	2	£475	+26.66 %

SLA England

SLA
Top 30 Related IT Skills

For the 6 months to 4 July 2008, IT contractor jobs across the South West region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA.

1 34 (39.53 %) ITIL 2 20 (23.26 %) Service Delivery 3 18 (20.93 %) Service Management 4 14 (16.28 %) Windows 5 12 (13.95 %) Telecoms 5 12 (13.95 %) Security Cleared 6 11 (12.79 %) Active Directory 7 10 (11.63 %) MS Office 8 9 (10.47 %) MS Exchange 9 8 (9.302 %) MS Excel 9 8 (9.302 %) Microsoft 9 8 (9.302 %) TCP/IP 9 8 (9.302 %) Remedy 9 8 (9.302 %) SC Cleared 10 7 (8.140 %) Change Management

10 7 (8.140 %) Unix 11 6 (6.977 %) Project Management 11 6 (6.977 %) Migration 12 5 (5.814 %) Finance 12 5 (5.814 %) ITIL Certification 12 5 (5.814 %) Windows Server 2003 12 5 (5.814 %) PRINCE2 12 5 (5.814 %) Pensions 13 4 (4.651 %) DV Cleared 13 4 (4.651 %) Time Management 13 4 (4.651 %) Exchange Server 2003 13 4 (4.651 %) Problem Management 13 4 (4.651 %) Solaris 13 4 (4.651 %) SAP 13 4 (4.651 %) SMTP

SLA
Top Related IT Skills by Category

For the 6 months to 4 July 2008, IT contractor jobs across the South West region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms 1 9 (10.47 %) MS Exchange 2 4 (4.651 %) Exchange Server 2003 3 1 (1.163 %) IIS 3 1 (1.163 %) BizTalk Server 3 1 (1.163 %) Exchange Server 2000	Applications 1 10 (11.63 %) MS Office 2 8 (9.302 %) MS Excel 3 2 (2.326 %) MS PowerPoint
Communications & Networking 1 8 (9.302 %) TCP/IP 2 4 (4.651 %) SMTP 2 4 (4.651 %) X.400 3 3 (3.488 %) X.500 3 3 (3.488 %) Broadband 3 3 (3.488 %) LAN 3 3 (3.488 %) WAN 4 2 (2.326 %) LDAP 4 2 (2.326 %) ADSL 4 2 (2.326 %) DSL 4 2 (2.326 %) LLU 5 1 (1.163 %) 2G 5 1 (1.163 %) 3G 5 1 (1.163 %) UTRAN	Database & Business Intelligence 1 1 (1.163 %) SQL Server 1 1 (1.163 %) Datawarehouse 1 1 (1.163 %) SQL Server 2000
General 1 12 (13.95 %) Telecoms 2 5 (5.814 %) Finance 2 5 (5.814 %) Pensions 3 4 (4.651 %) Government 4 2 (2.326 %) Health 4 2 (2.326 %) Pharmaceutical 5 1 (1.163 %) Front Office 5 1 (1.163 %) Back Office 5 1 (1.163 %) Law 5 1 (1.163 %) Legal 5 1 (1.163 %) Retail	Job Titles 1 25 (29.07 %) Analyst 2 15 (17.44 %) Support Analyst 2 15 (17.44 %) Service Manager 3 11 (12.79 %) Desktop Support 4 10 (11.63 %) Desktop Support Analyst 4 10 (11.63 %) Desktop Analyst 5 8 (9.302 %) Delivery Manager 5 8 (9.302 %) Services Delivery Manager 6 7 (8.140 %) Project Manager 7 4 (4.651 %) Messaging Specialist 8 3 (3.488 %) Service Desk Analyst 8 3 (3.488 %) Business Analyst 8 3 (3.488 %) Team Leader 8 3 (3.488 %) Support Specialist 8 3 (3.488 %) Service Analyst 8 3 (3.488 %) 2nd Line Support 9 2 (2.326 %) Administrator 9 2 (2.326 %) Technical Support Analyst 9 2 (2.326 %) Technical Analyst 9 2 (2.326 %) Technical Support
Miscellaneous 1 3 (3.488 %) NHS 1 3 (3.488 %) Mainframe 2 2 (2.326 %) PKI 3 1 (1.163 %) CCTV 3 1 (1.163 %) Italian Language 3 1 (1.163 %) Spanish Language 3 1 (1.163 %) Management Information System 3 1 (1.163 %) Asset Management 3 1 (1.163 %) Blackberry 3 1 (1.163 %) EPoS	Operating Systems 1 14 (16.28 %) Windows 2 7 (8.140 %) Unix 3 5 (5.814 %) Windows Server 2003 4 4 (4.651 %) Solaris 5 2 (2.326 %) Windows 2000 5 2 (2.326 %) HPUX 6 1 (1.163 %) Windows NT
Processes & Methodologies 1 34 (39.53 %) ITIL 2 20 (23.26 %) Service Delivery 3 18 (20.93 %) Service Management 4 12 (13.95 %) Security Cleared 5 8 (9.302 %) SC Cleared 6 7 (8.140 %) Change Management 7 6 (6.977 %) Project Management 7 6 (6.977 %) Migration 8 5 (5.814 %) PRINCE2 9 4 (4.651 %) DV Cleared 9 4 (4.651 %) Time Management 9 4 (4.651 %) Problem Management 10 3 (3.488 %) User Acceptance Testing 10 3 (3.488 %) Incident Management 10 3 (3.488 %) Operations Management 10 3 (3.488 %) Performance Management 10 3 (3.488 %) Disaster Recovery 10 3 (3.488 %) Logistics 11 2 (2.326 %) Document Management 11 2 (2.326 %) Network Design	Programming Languages 1 2 (2.326 %) C 1 2 (2.326 %) SQL 2 1 (1.163 %) Perl
Qualifications 1 5 (5.814 %) ITIL Certification 2 3 (3.488 %) Degree 3 2 (2.326 %) MCSE 3 2 (2.326 %) ISEB 3 2 (2.326 %) Microsoft Certification 3 2 (2.326 %) PRINCE2 Certification 4 1 (1.163 %) MCSA 4 1 (1.163 %) MCP	Quality Assurance & Compliance 1 2 (2.326 %) Sarbanes-Oxley
System Software 1 11 (12.79 %) Active Directory 2 2 (2.326 %) Terminal Services 3 1 (1.163 %) Citrix Presentation Server 3 1 (1.163 %) VMware Infrastructure	Systems Management 1 1 (1.163 %) WSUS
Vendors 1 8 (9.302 %) Microsoft 1 8 (9.302 %) Remedy 2 4 (4.651 %) SAP 2 4 (4.651 %) Citrix 3 2 (2.326 %) Dell 3 2 (2.326 %) Intel 3 2 (2.326 %) Cisco 3 2 (2.326 %) BT 3 2 (2.326 %) Oracle 4 1 (1.163 %) VMware 4 1 (1.163 %) McAfee Security 4 1 (1.163 %) HP 4 1 (1.163 %) Nokia 4 1 (1.163 %) VERITAS