SLA Contracts in the South West

Service Level Agreement (SLA)
England > South West

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 87 119 96
Rank change year-on-year +32 -23 +6
Contract jobs citing SLA 68 55 84
As % of all contract jobs advertised in the South West 2.15% 1.51% 2.25%
As % of the Quality Assurance & Compliance category 12.08% 13.19% 19.27%
Number of daily rates quoted 49 38 57
10th Percentile £150 £106 £121
25th Percentile £160 £131 £170
Median daily rate (50th Percentile) £275 £175 £329
Median % change year-on-year +57.14% -46.73% -17.88%
75th Percentile £345 £400 £440
90th Percentile £376 £609 £518
England median daily rate £330 £298 £350
% change year-on-year +10.92% -15.00% -6.67%
Number of hourly rates quoted 4 6 1
10th Percentile £11.15 £12.37 -
25th Percentile £11.94 £13.50 -
Median hourly rate £12.75 £17.58 £15.00
Median % change year-on-year -27.46% +17.20% -70.00%
75th Percentile £13.59 £18.36 -
90th Percentile £13.74 £23.56 -
England median hourly rate £14.60 £18.50 £16.50
% change year-on-year -21.08% +12.12% +17.86%

All Quality Assurance and Compliance Skills
South West

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 563 417 436
As % of all contract IT jobs advertised in the South West 17.78% 11.45% 11.70%
Number of daily rates quoted 331 301 296
10th Percentile £263 £200 £193
25th Percentile £410 £390 £363
Median daily rate (50th Percentile) £525 £518 £479
Median % change year-on-year +1.45% +8.15% -4.30%
75th Percentile £600 £638 £588
90th Percentile £700 £700 £675
England median daily rate £525 £525 £525
% change year-on-year - - +10.53%
Number of hourly rates quoted 55 44 22
10th Percentile £12.40 £17.65 £47.56
25th Percentile £14.00 £49.75 £55.25
Median hourly rate £45.00 £64.57 £68.82
Median % change year-on-year -30.31% -6.17% +37.63%
75th Percentile £68.75 £79.81 £70.81
90th Percentile £73.16 £83.40 £81.01
England median hourly rate £22.04 £40.25 £27.50
% change year-on-year -45.25% +46.36% +30.95%

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Contractor Daily Rate Trend in the South West

3-month moving average daily rate quoted in jobs citing SLA in the South West.

Daily rate trend for SLA in the South West

SLA
Daily Rate Histogram in the South West

Daily rate distribution for jobs citing SLA in the South West over the 6 months to 27 April 2024.

Daily rate histogram for SLA in the South West

SLA
Contractor Hourly Rate Trend in the South West

3-month moving average hourly rates quoted in jobs citing SLA in the South West.

Hourly rate trend for SLA in the South West

SLA
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South West region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire +26 34 £330 -43.83% 5
Devon 0 16 £165 +20.00% 9
Bristol +16 15 £300 +20.00% 10
Cornwall - 8 £150 - 1
SLA
England

SLA
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.82%) Microsoft Exchange
1 6 (8.82%) SharePoint
2 3 (4.41%) Skype for Business
Applications
1 4 (5.88%) Microsoft Office
Business Applications
1 2 (2.94%) Remedy ITSM
Cloud Services
1 10 (14.71%) Microsoft 365
2 4 (5.88%) Azure
2 4 (5.88%) OneDrive
3 3 (4.41%) Entra ID
4 1 (1.47%) Power Platform
4 1 (1.47%) PowerApps
Communications & Networking
1 7 (10.29%) Firewall
2 5 (7.35%) LAN
2 5 (7.35%) Skype
2 5 (7.35%) WAN
3 3 (4.41%) VPN
4 2 (2.94%) DHCP
4 2 (2.94%) DNS
4 2 (2.94%) SMTP
4 2 (2.94%) TCP/IP
General
1 31 (45.59%) Analytical Skills
2 19 (27.94%) Social Skills
3 11 (16.18%) Telecoms
4 6 (8.82%) Police
5 5 (7.35%) Banking
5 5 (7.35%) Public Sector
6 3 (4.41%) Billing
6 3 (4.41%) Finance
6 3 (4.41%) Presentation Skills
7 2 (2.94%) Military
8 1 (1.47%) Documentation Skills
Job Titles
1 34 (50.00%) Analyst
2 31 (45.59%) Service Analyst
2 31 (45.59%) Service Desk Analyst
3 17 (25.00%) Technical Support
4 16 (23.53%) Support Engineer
5 10 (14.71%) Technical Engineer
5 10 (14.71%) Technical Support Engineer
6 7 (10.29%) Field Engineer
7 6 (8.82%) Field Support Engineer
7 6 (8.82%) IT Engineer
7 6 (8.82%) IT Support
7 6 (8.82%) Support Specialist
7 6 (8.82%) Technical Specialist
7 6 (8.82%) Technical Support Specialist
8 5 (7.35%) IT Support Engineer
9 3 (4.41%) Commercial Manager
9 3 (4.41%) Contracts Manager
10 2 (2.94%) 2nd Line Support
10 2 (2.94%) SOC Analyst
10 2 (2.94%) Support Technician
Miscellaneous
1 3 (4.41%) BYOD
1 3 (4.41%) Management Information System
1 3 (4.41%) Public Cloud
1 3 (4.41%) Self-Motivation
2 2 (2.94%) PKI
2 2 (2.94%) Security Operations Centre
2 2 (2.94%) Security Posture
3 1 (1.47%) Cyber Threat
Operating Systems
1 22 (32.35%) Windows
2 5 (7.35%) Windows 10
3 3 (4.41%) Linux
3 3 (4.41%) Windows 7
3 3 (4.41%) Windows Server
Processes & Methodologies
1 51 (75.00%) Problem-Solving
2 21 (30.88%) ITIL
3 13 (19.12%) Agile
3 13 (19.12%) Mobile Device Management
4 12 (17.65%) Coaching
4 12 (17.65%) Continuous Improvement
4 12 (17.65%) Line Management
5 8 (11.76%) Customer Service
6 7 (10.29%) Decision-Making
7 6 (8.82%) Service Management
8 5 (7.35%) ITSM
9 4 (5.88%) Change Management
10 3 (4.41%) Change Control
10 3 (4.41%) Contract Management
10 3 (4.41%) Customer Experience
10 3 (4.41%) Multi-Factor Authentication
10 3 (4.41%) Project Management
10 3 (4.41%) Time Management
10 3 (4.41%) Virtual Infrastructure
11 2 (2.94%) Incident Response
Programming Languages
1 4 (5.88%) PowerShell
2 2 (2.94%) Kusto Query Language
2 2 (2.94%) Search Processing Language
2 2 (2.94%) SQL
3 1 (1.47%) JavaScript
Qualifications
1 46 (67.65%) Security Cleared
2 32 (47.06%) SC Cleared
3 28 (41.18%) DV Cleared
4 13 (19.12%) Degree
5 12 (17.65%) BPSS Clearance
6 3 (4.41%) ITIL Certification
6 3 (4.41%) MCP
Quality Assurance & Compliance
1 2 (2.94%) GDPR
1 2 (2.94%) NIST
2 1 (1.47%) Cyber Essentials
2 1 (1.47%) ISO/IEC 27001
System Software
1 15 (22.06%) Active Directory
2 5 (7.35%) VMware Infrastructure
3 2 (2.94%) Microsoft Virtual Server
3 2 (2.94%) Virtual Desktop
3 2 (2.94%) Virtual Servers
Systems Management
1 15 (22.06%) SCCM
2 3 (4.41%) Microsoft Intune
3 2 (2.94%) Active Directory Federation Services
3 2 (2.94%) OPNET
3 2 (2.94%) SCOM
4 1 (1.47%) Ansible
Vendors
1 9 (13.24%) Microsoft
2 7 (10.29%) VMware
3 6 (8.82%) BT
4 3 (4.41%) Cisco
4 3 (4.41%) Citrix
5 2 (2.94%) Remedy
5 2 (2.94%) ServiceNow
5 2 (2.94%) SolarWinds
5 2 (2.94%) Splunk
6 1 (1.47%) Canon