The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Desktop Support
Rank 208 183 196
Rank change year-on-year
-25 +13
Contract jobs requiring a Desktop Support 485 510 423
As % of all contract IT jobs located in England 1.04% 1.16% 1.04%
As % of the Job Titles category 1.13% 1.25% 1.12%
Number of daily rates quoted 225 191 129
Average daily rate
Keep up to 90%
of your Daily Rate
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£163 £165 £170
Average daily rate % change year-on-year
-1.51% -2.94%
90% offered a daily rate of more than £110 £110 £115
10% offered a daily rate of more than £233 £265 £375
UK excluding London average daily rate £145 £140 £150
% change year-on-year
+3.57% -6.66%
Number of hourly rates quoted 154 188 176
Average hourly rate £15.75 £15.50 £15.88
Average hourly rate % change year-on-year
+1.61% -2.36%
90% offered a hourly rate of more than £12.00 £12.06 £12.25
10% offered a hourly rate of more than £21.00 £22.00 £21.13
UK excluding London average hourly rate £14.50 £15.00 £15.00
% change year-on-year
-3.33% -
Desktop Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
42937 40749 37644
As % of all contract IT jobs located in England 92.46% 92.65% 92.94%
Number of daily rates quoted 27345 24737 21780
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £245 £232 £235
10% offered a daily rate of more than £575 £575 £560
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1683 1811 2275
Average hourly rate £16.50 £17.50 £18.50
Average hourly rate % change year-on-year
-5.71% -5.40%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £39.51 £40.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Desktop Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in England

Desktop Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the England region.

Desktop Support Daily Rate Trend in England

Desktop Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the England region over the 3 months to 30 January 2015.

Desktop Support Daily Rate Histogram in England

Desktop Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the England region.

Desktop Support Hourly Rate Trend in England

Desktop Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the England region over the 3 months to 30 January 2015.

Desktop Support Hourly Rate Histogram in England

Desktop Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -2 218 £171 -14.37% 28
South East -29 89 £150 - 10
East of England +13 47 £170 +9.67% 8
West Midlands +14 34 £123 +22.50% 4
North West -22 29 £160 +23.07% 4
South West -25 27 £120 -20.00% 7
Yorkshire -12 20 £140 +19.14% 2
East Midlands +11 14 £153 +8.92% 1
North East -11 10 £90 -67.68%
Desktop Support
UK

Desktop Support
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT contractor jobs across the England region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 787 (76.63%) Windows
2 520 (50.63%) Windows 7
3 431 (41.97%) Active Directory
4 373 (36.32%) Microsoft
5 360 (35.05%) MS Office
6 316 (30.77%) Windows XP
7 185 (18.01%) Blackberry
8 182 (17.72%) ITIL
9 169 (16.46%) Citrix
10 152 (14.80%) MS Excel
11 146 (14.22%) MS Exchange
12 137 (13.34%) Windows Server 2008
13 130 (12.66%) Finance
14 113 (11.00%) SCCM
15 110 (10.71%) Security Cleared
16 96 (9.35%) VMware
16 96 (9.35%) Windows Server 2003
17 91 (8.86%) SLA
18 90 (8.76%) Windows 8
19 86 (8.37%) SC Cleared
20 82 (7.98%) Microsoft Certification
21 79 (7.69%) LAN
22 75 (7.30%) Banking
23 74 (7.21%) Analytical Skills
24 72 (7.01%) TCP/IP
25 63 (6.13%) IBM Notes
25 63 (6.13%) HP
25 63 (6.13%) Lotus
25 63 (6.13%) Apple
26 60 (5.84%) WAN

Desktop Support
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT contractor jobs across the England region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 146 (14.22%) MS Exchange
2 63 (6.13%) IBM Notes
3 59 (5.74%) SharePoint
3 59 (5.74%) Exchange Server 2010
4 57 (5.55%) Blackberry Enterprise Server
5 37 (3.60%) Exchange Server 2003
6 33 (3.21%) Lync
7 22 (2.14%) Exchange Server 2007
8 12 (1.17%) SharePoint 2013
9 8 (0.78%) Exchange Server 2013
10 3 (0.29%) BizTalk Server
10 3 (0.29%) Site Server
10 3 (0.29%) CMS
10 3 (0.29%) WorkSite
11 2 (0.19%) OpenStack
11 2 (0.19%) IIS
11 2 (0.19%) Lotus Domino
12 1 (0.097%) TeamSite
12 1 (0.097%) WebSphere
12 1 (0.097%) SharePoint 2010
Applications
1 360 (35.05%) MS Office
2 152 (14.80%) MS Excel
3 7 (0.68%) MS PowerPoint
4 5 (0.49%) MS Visio
4 5 (0.49%) Adobe Creative Suite
5 3 (0.29%) MS Project
5 3 (0.29%) Spreadsheet
6 2 (0.19%) Acrobat
7 1 (0.097%) AutoCAD
7 1 (0.097%) Photoshop
7 1 (0.097%) Adobe Illustrator
7 1 (0.097%) S-PLUS
Business Applications
1 5 (0.49%) Eikon
2 4 (0.39%) Remedy ITSM
3 2 (0.19%) assyst
3 2 (0.19%) Dynamics CRM
4 1 (0.097%) Agresso
4 1 (0.097%) Dynamics AX
4 1 (0.097%) Dynamics NAV
4 1 (0.097%) SAP Oil and Gas
4 1 (0.097%) SAP ERP
4 1 (0.097%) Cerner Millennium
4 1 (0.097%) ReMetrica
4 1 (0.097%) SAP BPC
Cloud Services
1 23 (2.24%) Office 365
2 6 (0.58%) Google Apps
3 2 (0.19%) SaaS
3 2 (0.19%) IaaS
Communications & Networking
1 79 (7.69%) LAN
2 72 (7.01%) TCP/IP
3 60 (5.84%) WAN
4 48 (4.67%) VPN
5 45 (4.38%) DNS
6 39 (3.80%) DHCP
7 28 (2.73%) Internet
8 25 (2.43%) Firewall
9 19 (1.85%) VoIP
10 15 (1.46%) Wi-Fi
10 15 (1.46%) Wireless
11 12 (1.17%) 3G
12 9 (0.88%) Broadband
13 8 (0.78%) SAN
14 7 (0.68%) IP Telephony
15 5 (0.49%) VLAN
16 4 (0.39%) SMTP
16 4 (0.39%) LDAP
17 3 (0.29%) Intranet
17 3 (0.29%) Ethernet
Database & Business Intelligence
1 13 (1.27%) SQL Server
2 3 (0.29%) SQL Server 2008
3 1 (0.097%) FileMaker
3 1 (0.097%) MySQL
3 1 (0.097%) SQL Server 2005
3 1 (0.097%) SQL Server 2012
Development Applications
1 4 (0.39%) Visual Studio
2 2 (0.19%) MSI
3 1 (0.097%) Dreamweaver
General
1 130 (12.66%) Finance
2 75 (7.30%) Banking
3 17 (1.66%) Law
3 17 (1.66%) Investment Banking
4 16 (1.56%) Legal
4 16 (1.56%) Back Office
5 13 (1.27%) Retail
5 13 (1.27%) Telecoms
6 12 (1.17%) Manufacturing
7 9 (0.88%) Financial Institution
7 9 (0.88%) Retail Banking
8 6 (0.58%) Military
9 5 (0.49%) Advertising
10 4 (0.39%) French Language
10 4 (0.39%) Multimedia
10 4 (0.39%) Games
11 3 (0.29%) Pharmaceutical
11 3 (0.29%) Local Government
11 3 (0.29%) Spanish Language
11 3 (0.29%) Mandarin Language
Libraries, Frameworks & Software Standards
1 11 (1.07%) Application Packaging
2 4 (0.39%) OLE
2 4 (0.39%) LAMP
3 3 (0.29%) HTML
3 3 (0.29%) X-Windows
4 2 (0.19%) MAPI
4 2 (0.19%) .NET
4 2 (0.19%) COM
5 1 (0.097%) Software Packaging
Miscellaneous
1 185 (18.01%) Blackberry
2 74 (7.21%) Analytical Skills
3 40 (3.89%) iPhone
4 35 (3.41%) NHS
5 33 (3.21%) iPad
6 19 (1.85%) Thin Client
6 19 (1.85%) Smartphone
6 19 (1.85%) Fat Client
7 17 (1.66%) PDA
8 16 (1.56%) Video Conferencing
9 12 (1.17%) CMDB
9 12 (1.17%) FMCG
10 8 (0.78%) Management Information System
10 8 (0.78%) Handset
11 6 (0.58%) Hedge funds
12 4 (0.39%) SecurID
12 4 (0.39%) Statistics
13 3 (0.29%) Computer Science
13 3 (0.29%) PKI
13 3 (0.29%) Enterprise Software
Operating Systems
1 787 (76.63%) Windows
2 520 (50.63%) Windows 7
3 316 (30.77%) Windows XP
4 137 (13.34%) Windows Server 2008
5 96 (9.35%) Windows Server 2003
6 90 (8.76%) Windows 8
7 44 (4.28%) Mac OS X
8 42 (4.09%) Windows Server 2012
9 36 (3.51%) Apple iOS
10 33 (3.21%) Windows Vista
11 30 (2.92%) Linux
12 28 (2.73%) Android
13 16 (1.56%) UNIX
14 15 (1.46%) Windows 2000
14 15 (1.46%) Windows 2000 Server
15 11 (1.07%) Red Hat Enterprise Linux
16 9 (0.88%) CentOS
17 7 (0.68%) Mac OS
18 6 (0.58%) Windows Mobile
19 4 (0.39%) Mac OS X Server
Processes & Methodologies
1 182 (17.72%) ITIL
2 51 (4.97%) Migration
3 33 (3.21%) Incident Management
4 32 (3.12%) Service Delivery
5 31 (3.02%) Problem Management
6 30 (2.92%) Service Management
7 21 (2.04%) Asset Management
8 19 (1.85%) Change Management
9 16 (1.56%) Security Management
10 14 (1.36%) Line Management
11 13 (1.27%) ITSM
11 13 (1.27%) Disaster Recovery
12 12 (1.17%) User Acceptance Testing
12 12 (1.17%) Time Management
12 12 (1.17%) Configuration Management
13 11 (1.07%) Project Management
13 11 (1.07%) Data Protection
14 9 (0.88%) CRM
14 9 (0.88%) Coaching
15 8 (0.78%) Investment Management
Programming Languages
1 32 (3.12%) SQL
2 26 (2.53%) Java
3 23 (2.24%) PowerShell
4 6 (0.58%) VBScript
5 5 (0.49%) VB
5 5 (0.49%) C
6 2 (0.19%) Bourne shell
6 2 (0.19%) Korn
6 2 (0.19%) Perl
6 2 (0.19%) PHP
6 2 (0.19%) Python
7 1 (0.097%) VBA
7 1 (0.097%) Bash Shell
Qualifications
1 110 (10.71%) Security Cleared
2 86 (8.37%) SC Cleared
3 82 (7.98%) Microsoft Certification
4 48 (4.67%) MCP
5 43 (4.19%) MCSE
6 35 (3.41%) Degree
7 27 (2.63%) A+ Certification
8 21 (2.04%) MCSA
9 19 (1.85%) MCITP
10 14 (1.36%) MCDST
10 14 (1.36%) ITIL Certification
11 9 (0.88%) Cisco Certification
11 9 (0.88%) CCNA
11 9 (0.88%) MCTS
12 8 (0.78%) Dell Certification
13 6 (0.58%) Network+ Certification
14 5 (0.49%) MOS
15 4 (0.39%) CTC Cleared
16 3 (0.29%) DV Cleared
17 2 (0.19%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 91 (8.86%) SLA
2 4 (0.39%) COBIT
3 3 (0.29%) QA
4 1 (0.097%) TickIT
4 1 (0.097%) Sarbanes-Oxley
4 1 (0.097%) Dodd-Frank
System Software
1 431 (41.97%) Active Directory
2 42 (4.09%) VMware Infrastructure
3 32 (3.12%) XenApp
4 14 (1.36%) XenDesktop
4 14 (1.36%) Microsoft App-V
5 13 (1.27%) Hyper-V
6 7 (0.68%) VMware ESX
7 6 (0.58%) vSphere
7 6 (0.58%) VMware ESXi
7 6 (0.58%) Xen
8 4 (0.39%) VMware Workstation
9 3 (0.29%) Firmware
10 2 (0.19%) VirtualBox
10 2 (0.19%) NFS
10 2 (0.19%) Terminal Services
11 1 (0.097%) Citrix Presentation Server
11 1 (0.097%) XenServer
11 1 (0.097%) UAG
Systems Management
1 113 (11.00%) SCCM
2 9 (0.88%) Norton AntiVirus
2 9 (0.88%) WSUS
3 7 (0.68%) Backup Exec
3 7 (0.68%) SCOM
4 6 (0.58%) DameWare
5 5 (0.49%) Systems Management Server (SMS)
5 5 (0.49%) ServiceCenter
6 4 (0.39%) OpenView Configuration Management
7 3 (0.29%) NetBackup
7 3 (0.29%) Casper Suite
8 2 (0.19%) FreeIPA
8 2 (0.19%) Symantec Endpoint Protection
8 2 (0.19%) BMC Marimba
8 2 (0.19%) ZENworks
8 2 (0.19%) Nagios
9 1 (0.097%) ARCserve
9 1 (0.097%) Tivoli
9 1 (0.097%) Unicenter
9 1 (0.097%) Cisco CUCM
Vendors
1 373 (36.32%) Microsoft
2 169 (16.46%) Citrix
3 96 (9.35%) VMware
4 63 (6.13%) HP
4 63 (6.13%) Lotus
4 63 (6.13%) Apple
5 46 (4.48%) Cisco
6 41 (3.99%) Symantec
7 33 (3.21%) Dell
8 30 (2.92%) Remedy
9 25 (2.43%) Reuters
10 22 (2.14%) Bloomberg
11 20 (1.95%) Avaya
12 18 (1.75%) Sophos
13 16 (1.56%) Wyse
13 16 (1.56%) SAP
14 15 (1.46%) McAfee
15 14 (1.36%) Adobe
16 13 (1.27%) LANDesk
17 12 (1.17%) ServiceNow
London
Marcus Donald People
Rate: £200 - £220 per day
Posted: Yesterday
Leeds, West Yorkshire
Lorien Resourcing
Posted: Yesterday
London
Canary Wharf and City
Rate: Up to £125 per day
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Ipswich, Suffolk
Connectus
Rate: £12.5 - £17.5 per hour
Posted: 2 days ago
Swindon, Wiltshire
Roc Search
Posted: 4 days ago
Coventry, West Midlands (County)
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Rate: £140 - £150 per day
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West London
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Rate: £160 per day
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Letchworth Garden City, Hertfordshire
Ashdown IT
Rate: £24 - £25 per hour
Posted: 4 days ago
Wiltshire
Opus Recruitment Solutions Ltd
Rate: £10 - £14 per hour
Posted: 5 days ago
South West London
Marcus Donald People
Rate: £80 - £100 per day
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Warrington, Cheshire
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Rate: From £160 to £160 per hour £160.00 Day Rate
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I4 Recruitment
Rate: £200 - 250 per day
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Peterborough
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Rate: £150 - £175 per day
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Watford
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