The statistics below represent IT contracts advertised across the England region that had Desktop Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Desktop Support
Rank 304 235 202
Rank change year-on-year
-69 -33
Contract jobs requiring a Desktop Support 356 540 572
As % of all contract IT jobs located in England 0.72% 1.02% 1.12%
As % of the Job Titles category 0.76% 1.07% 1.19%
Number of daily rates quoted 174 225 241
Median daily rate £155 £160 £165
Median daily rate % change year-on-year
-3.12% -3.03%
90% offered a daily rate of more than £110 £115 £115
10% offered a daily rate of more than £261 £225 £250
UK excluding London median daily rate £145 £163 £161
% change year-on-year
-10.76% +0.77%
Number of hourly rates quoted 78 168 160
Median hourly rate £14.00 £15.26 £16.00
Median hourly rate % change year-on-year
-8.25% -4.62%
90% offered a hourly rate of more than £11.00 £11.45 £12.50
10% offered a hourly rate of more than £20.30 £20.00 £22.26
UK excluding London median hourly rate £13.45 £15.00 £15.50
% change year-on-year
-10.33% -3.22%
Desktop Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46888 50234 48267
As % of all contract IT jobs located in England 94.74% 94.99% 94.75%
Number of daily rates quoted 30895 32536 29727
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1440 1905 1932
Median hourly rate £17.00 £17.12 £16.84
Median hourly rate % change year-on-year
-0.70% +1.66%
90% offered a hourly rate of more than £11.00 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.02 £37.80
UK excluding London median hourly rate £16.50 £17.00 £16.72
% change year-on-year
-2.94% +1.67%

Desktop Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Desktop Support in the job title.

Desktop Support Jobs Demand Trend in England

Desktop Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the England region.

Desktop Support Daily Rate Trend in England

Desktop Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the England region over the 3 months to 28 August 2016.

Desktop Support Daily Rate Histogram in England

Desktop Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the England region.

Desktop Support Hourly Rate Trend in England

Desktop Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the England region over the 3 months to 28 August 2016.

Desktop Support Hourly Rate Histogram in England

Desktop Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the England region over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -82 138 £160 - 19
South East -19 61 £135 -17.55% 11
East of England +1 32 £158 +1.61% 1
South West -9 27 £185 +5.71% 1
North West -11 26 £180 +1.40%
Yorkshire +5 25 £125 -16.66% 1
West Midlands -23 21 £170 +47.82% 3
East Midlands +7 15 - - 1
North East -19 11 £196 +3.28%
Desktop Support
UK

Desktop Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 28 August 2016, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Desktop Support in the job title.

1 571 (77.90%) Windows
2 405 (55.25%) Active Directory
3 360 (49.11%) Windows 7
4 259 (35.33%) MS Office
5 253 (34.52%) Microsoft
6 171 (23.33%) ITIL
7 139 (18.96%) SCCM
8 128 (17.46%) Citrix
8 128 (17.46%) MS Excel
8 128 (17.46%) Windows Server
9 113 (15.42%) Windows XP
10 101 (13.78%) Finance
11 91 (12.41%) Blackberry
12 90 (12.28%) DNS
13 88 (12.01%) Windows Server 2008
14 82 (11.19%) Windows 8
15 78 (10.64%) MS Exchange
16 77 (10.50%) Microsoft Certification
17 74 (10.10%) TCP/IP
18 73 (9.96%) DHCP
19 67 (9.14%) VMware
20 64 (8.73%) SLA
20 64 (8.73%) Windows Server 2003
20 64 (8.73%) Security Cleared
21 62 (8.46%) Office 365
22 60 (8.19%) Apple
23 58 (7.91%) Windows 10
24 57 (7.78%) MCP
25 50 (6.82%) Cisco
26 49 (6.68%) XenApp

Desktop Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (10.64%) MS Exchange
2 45 (6.14%) Blackberry Enterprise Server
3 29 (3.96%) IBM Notes
4 24 (3.27%) Skype for Business
5 22 (3.00%) Exchange Server 2010
6 17 (2.32%) Exchange Server 2007
7 16 (2.18%) SharePoint
8 5 (0.68%) Exchange Server 2013
8 5 (0.68%) IIS
9 4 (0.55%) Exchange Server 2000
10 2 (0.27%) CMS
10 2 (0.27%) Exchange Server 2003
10 2 (0.27%) SAS
10 2 (0.27%) SharePoint 2013
11 1 (0.14%) IBM Domino
11 1 (0.14%) Joomla!
11 1 (0.14%) WordPress
Applications
1 259 (35.33%) MS Office
2 128 (17.46%) MS Excel
3 10 (1.36%) MS PowerPoint
4 2 (0.27%) Acrobat
4 2 (0.27%) Adobe Illustrator
4 2 (0.27%) InDesign
4 2 (0.27%) MS Visio
4 2 (0.27%) SOLIDWORKS
5 1 (0.14%) MS Project
5 1 (0.14%) QuarkXPress
Business Applications
1 9 (1.23%) Eikon
2 4 (0.55%) Remedy ITSM
3 2 (0.27%) assyst
4 1 (0.14%) Dynamics AX
4 1 (0.14%) Sage X3
Cloud Services
1 62 (8.46%) Office 365
2 11 (1.50%) OneDrive
3 9 (1.23%) Google Apps
4 3 (0.41%) Mimecast
5 2 (0.27%) Adobe Creative Cloud
5 2 (0.27%) Google Drive
5 2 (0.27%) Microsoft Azure
6 1 (0.14%) Amazon AWS
6 1 (0.14%) Amazon EC2
6 1 (0.14%) Azure Active Directory
6 1 (0.14%) IBM Cloud
6 1 (0.14%) SaaS
6 1 (0.14%) SoftLayer
Communications & Networking
1 90 (12.28%) DNS
2 74 (10.10%) TCP/IP
3 73 (9.96%) DHCP
4 46 (6.28%) LAN
5 38 (5.18%) WAN
6 31 (4.23%) Internet
7 30 (4.09%) VPN
8 21 (2.86%) Wi-Fi
9 19 (2.59%) Wireless
10 17 (2.32%) 3G
11 15 (2.05%) VoIP
12 12 (1.64%) Extranet
12 12 (1.64%) Firewall
12 12 (1.64%) Remote Desktop
13 11 (1.50%) Ethernet
13 11 (1.50%) Skype
13 11 (1.50%) SMS
14 9 (1.23%) SAN
15 8 (1.09%) IP Telephony
16 6 (0.82%) VLAN
Database & Business Intelligence
1 6 (0.82%) SQL Server
2 1 (0.14%) FileMaker
2 1 (0.14%) Oracle Database
2 1 (0.14%) SAP BI
2 1 (0.14%) SQL Server 2005
2 1 (0.14%) SQL Server 2008
Development Applications
1 1 (0.14%) Xcode
General
1 101 (13.78%) Finance
2 37 (5.05%) Banking
3 31 (4.23%) Legal
4 19 (2.59%) Law
5 17 (2.32%) Retail
6 13 (1.77%) Investment Banking
6 13 (1.77%) Telecoms
7 10 (1.36%) Back Office
8 9 (1.23%) Advertising
9 8 (1.09%) Local Government
10 6 (0.82%) Manufacturing
11 5 (0.68%) Automotive
11 5 (0.68%) Front Office
11 5 (0.68%) Publishing
12 4 (0.55%) German Language
12 4 (0.55%) Marketing
12 4 (0.55%) Retail Banking
13 3 (0.41%) Billing
14 2 (0.27%) French Language
15 1 (0.14%) Mandarin Language
Libraries, Frameworks & Software Standards
1 4 (0.55%) ODBC
2 3 (0.41%) HTML
3 2 (0.27%) SAML
4 1 (0.14%) .NET
4 1 (0.14%) CGI
4 1 (0.14%) CSS
4 1 (0.14%) XMPP
Miscellaneous
1 91 (12.41%) Blackberry
2 35 (4.77%) Analytical Skills
3 31 (4.23%) Smartphone
4 27 (3.68%) Fat Client
4 27 (3.68%) Thin Client
5 26 (3.55%) iPhone
6 22 (3.00%) Driving Licence
7 20 (2.73%) Data Centre
7 20 (2.73%) Video Conferencing
8 15 (2.05%) iPad
9 14 (1.91%) Management Information System
10 12 (1.64%) NHS
11 11 (1.50%) Computer Science
12 9 (1.23%) Client/Server
13 5 (0.68%) BYOD
13 5 (0.68%) Handset
13 5 (0.68%) Mathematics
14 4 (0.55%) Hedge funds
15 3 (0.41%) Mobile App
15 3 (0.41%) Statistics
Operating Systems
1 571 (77.90%) Windows
2 360 (49.11%) Windows 7
3 128 (17.46%) Windows Server
4 113 (15.42%) Windows XP
5 88 (12.01%) Windows Server 2008
6 82 (11.19%) Windows 8
7 64 (8.73%) Windows Server 2003
8 58 (7.91%) Windows 10
9 41 (5.59%) Apple iOS
10 38 (5.18%) Windows Server 2012
11 34 (4.64%) Android
12 24 (3.27%) Mac OS X
13 14 (1.91%) Mac OS
14 11 (1.50%) Linux
15 9 (1.23%) Windows Vista
16 6 (0.82%) Windows 2000 Server
17 5 (0.68%) CentOS
17 5 (0.68%) Ubuntu
18 4 (0.55%) Red Hat Enterprise Linux
18 4 (0.55%) Unix
Processes & Methodologies
1 171 (23.33%) ITIL
2 38 (5.18%) Service Delivery
3 29 (3.96%) Incident Management
4 28 (3.82%) Service Management
5 24 (3.27%) Asset Management
5 24 (3.27%) Change Management
5 24 (3.27%) ITIL V3
5 24 (3.27%) Problem Management
6 21 (2.86%) Software Delivery
7 20 (2.73%) ITSM
8 19 (2.59%) Migration
9 17 (2.32%) Project Management
10 15 (2.05%) Software Deployment
11 14 (1.91%) Configuration Management
12 13 (1.77%) Application Packaging
13 12 (1.64%) Document Management
13 12 (1.64%) Time Management
14 11 (1.50%) Fault Analysis
15 10 (1.36%) Mobile Device Management
16 9 (1.23%) IT Asset Management
Programming Languages
1 12 (1.64%) SQL
2 11 (1.50%) C
3 9 (1.23%) Java
4 8 (1.09%) PowerShell
5 7 (0.95%) VBA
6 1 (0.14%) Bash Shell
6 1 (0.14%) JavaScript
6 1 (0.14%) PHP
6 1 (0.14%) Shell Script
6 1 (0.14%) T-SQL
6 1 (0.14%) VB
Qualifications
1 77 (10.50%) Microsoft Certification
2 64 (8.73%) Security Cleared
3 57 (7.78%) MCP
4 44 (6.00%) SC Cleared
5 42 (5.73%) MCSE
6 31 (4.23%) MCDST
7 25 (3.41%) Degree
8 20 (2.73%) A+ Certification
9 17 (2.32%) MCSA
10 14 (1.91%) ITIL Certification
11 13 (1.77%) BPSS Clearance
12 9 (1.23%) DBS Check
13 8 (1.09%) Network+ Certification
14 7 (0.95%) CCNA
14 7 (0.95%) Cisco Certification
15 6 (0.82%) ACDT
15 6 (0.82%) ACHDS
15 6 (0.82%) ACTC
15 6 (0.82%) DV Cleared
15 6 (0.82%) MCSM
Quality Assurance & Compliance
1 64 (8.73%) SLA
2 9 (1.23%) Disclosure Scotland
3 7 (0.95%) ISO 9000
4 2 (0.27%) HL7
4 2 (0.27%) PCI DSS
System Software
1 405 (55.25%) Active Directory
2 49 (6.68%) XenApp
3 26 (3.55%) Microsoft App-V
4 25 (3.41%) VMware Infrastructure
5 19 (2.59%) XenDesktop
6 11 (1.50%) XenServer
7 9 (1.23%) Virtual Servers
8 7 (0.95%) BitLocker
9 6 (0.82%) Hyper-V
10 5 (0.68%) Virtual Desktop
10 5 (0.68%) Virtual Machines
10 5 (0.68%) vSphere
11 3 (0.41%) UAG
12 2 (0.27%) VMware ESXi
12 2 (0.27%) Xen
13 1 (0.14%) Citrix Presentation Server
13 1 (0.14%) Microsoft Virtual Server
13 1 (0.14%) NFS
13 1 (0.14%) VMware ESX
13 1 (0.14%) VMware Server
Systems Management
1 139 (18.96%) SCCM
2 14 (1.91%) Systems Management Server (SMS)
3 9 (1.23%) Backup Exec
4 8 (1.09%) WSUS
5 6 (0.82%) SafeCom
5 6 (0.82%) XenMobile
6 5 (0.68%) EdgeSight
6 5 (0.68%) Symantec Endpoint Protection
7 4 (0.55%) Norton AntiVirus
8 3 (0.41%) AirWatch
8 3 (0.41%) DameWare
9 2 (0.27%) Casper Suite
9 2 (0.27%) OpenView Configuration Management
9 2 (0.27%) SCOM
10 1 (0.14%) Grafana
10 1 (0.14%) IBM BigFix
10 1 (0.14%) Nagios
10 1 (0.14%) NetBackup
10 1 (0.14%) SCSM
10 1 (0.14%) Tivoli Endpoint Manager
Vendors
1 253 (34.52%) Microsoft
2 128 (17.46%) Citrix
3 67 (9.14%) VMware
4 60 (8.19%) Apple
5 50 (6.82%) Cisco
6 41 (5.59%) HP
7 32 (4.37%) Bloomberg
8 29 (3.96%) Lotus
9 27 (3.68%) Reuters
10 26 (3.55%) AppSense
11 24 (3.27%) Remedy
12 22 (3.00%) Dell
13 17 (2.32%) ServiceNow
14 16 (2.18%) ThinPrint
15 15 (2.05%) Google
16 14 (1.91%) Symantec
17 10 (1.36%) LANDesk
18 9 (1.23%) Wyse
19 8 (1.09%) SAP
19 8 (1.09%) Veeam
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