The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Desktop Support
Rank 202 222 196
Rank change year-on-year
+20 -26
Contract jobs requiring a Desktop Support 532 430 513
As % of all contract IT jobs located in England 1.06% 0.89% 0.95%
As % of the Job Titles category 1.15% 0.96% 1.02%
Number of daily rates quoted 232 147 173
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£164 £175 £165
Average daily rate % change year-on-year
-6.42% +6.06%
90% offered a daily rate of more than £110 £103 £112
10% offered a daily rate of more than £250 £275 £300
UK excluding London average daily rate £155 £164 £130
% change year-on-year
-5.34% +25.96%
Number of hourly rates quoted 142 148 170
Average hourly rate £15.77 £16.00 £15.75
Average hourly rate % change year-on-year
-1.43% +1.58%
90% offered a hourly rate of more than £12.50 £12.47 £11.34
10% offered a hourly rate of more than £22.19 £23.50 £22.00
UK excluding London average hourly rate £15.50 £15.50 £14.50
% change year-on-year
- +6.89%
Desktop Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46312 45019 50103
As % of all contract IT jobs located in England 92.50% 92.74% 92.84%
Number of daily rates quoted 28584 27333 28780
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1836 1956 2521
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £41.50
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.98%

Desktop Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in England

Desktop Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the England region.

Desktop Support Daily Rate Trend in England

Desktop Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the England region over the 3 months to 20 August 2014.

Desktop Support Daily Rate Histogram in England

Desktop Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the England region.

Desktop Support Hourly Rate Trend in England

Desktop Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the England region over the 3 months to 20 August 2014.

Desktop Support Hourly Rate Histogram in England

Desktop Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the England region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +20 210 £160 -8.57% 32
South East +25 119 £165 -5.71% 17
North West +30 64 £200 +25.98% 3
East of England -9 37 £124 -22.65% 6
West Midlands +1 30 £150 +27.65% 1
South West -37 28 £180 +24.13% 2
Yorkshire -3 17 £135 -12.90% 4
East Midlands +17 16 £120 -26.15%
North East -18 7 £225 +32.35% 1
Desktop Support
UK

Desktop Support
Top 30 Related IT Skills in England

For the 6 months to 20 August 2014, IT contractor jobs across the England region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 834 (79.50%) Windows
2 581 (55.39%) Windows 7
3 484 (46.14%) Active Directory
4 406 (38.70%) Windows XP
5 390 (37.18%) MS Office
5 390 (37.18%) Microsoft
6 190 (18.11%) ITIL
7 183 (17.45%) Citrix
8 167 (15.92%) Blackberry
9 160 (15.25%) MS Excel
10 152 (14.49%) Windows Server 2008
11 144 (13.73%) Security Cleared
12 143 (13.63%) SCCM
13 139 (13.25%) MS Exchange
14 134 (12.77%) Windows Server 2003
15 130 (12.39%) Finance
16 129 (12.30%) SC Cleared
17 89 (8.48%) SLA
18 80 (7.63%) VMware
19 75 (7.15%) Windows Vista
20 66 (6.29%) TCP/IP
20 66 (6.29%) LAN
21 62 (5.91%) Apple
22 61 (5.82%) Microsoft Certification
23 59 (5.62%) Cisco
24 58 (5.53%) Windows 8
25 53 (5.05%) VMware Infrastructure
25 53 (5.05%) Incident Management
26 52 (4.96%) Banking
27 50 (4.77%) DNS

Desktop Support
Top Related IT Skills in England by Category

For the 6 months to 20 August 2014, IT contractor jobs across the England region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 139 (13.25%) MS Exchange
2 47 (4.48%) Blackberry Enterprise Server
3 46 (4.39%) IBM Notes
4 36 (3.43%) Exchange Server 2010
5 32 (3.05%) Exchange Server 2003
6 26 (2.48%) Exchange Server 2007
7 25 (2.38%) SharePoint
8 20 (1.91%) Lync
9 8 (0.76%) Lotus Domino
10 6 (0.57%) WorkSite
11 4 (0.38%) SharePoint 2013
12 3 (0.29%) Exchange Server 2013
13 1 (0.095%) SharePoint 2010
13 1 (0.095%) SharePoint Server
13 1 (0.095%) IIS
13 1 (0.095%) Exchange Server 5.5
13 1 (0.095%) Site Server
13 1 (0.095%) GroupWise
Applications
1 390 (37.18%) MS Office
2 160 (15.25%) MS Excel
3 17 (1.62%) MS PowerPoint
4 12 (1.14%) MS Project
4 12 (1.14%) MS Visio
5 8 (0.76%) Acrobat
6 3 (0.29%) AutoCAD
7 2 (0.19%) Pro/ENGINEER
8 1 (0.095%) Adobe Illustrator
8 1 (0.095%) Photoshop
8 1 (0.095%) Adobe Captivate
Business Applications
1 6 (0.57%) Dynamics NAV
2 4 (0.38%) Dynamics AX
2 4 (0.38%) assyst
3 1 (0.095%) Oracle CRM
3 1 (0.095%) Summit
3 1 (0.095%) LatentZero
3 1 (0.095%) Cerner Millennium
3 1 (0.095%) Magento
3 1 (0.095%) 3000 Xtra
3 1 (0.095%) ReMetrica
3 1 (0.095%) Sage 300 ERP
3 1 (0.095%) Eikon
Cloud Services
1 25 (2.38%) Office 365
2 2 (0.19%) SaaS
2 2 (0.19%) Google Apps
3 1 (0.095%) IaaS
3 1 (0.095%) Cloud Computing
Communications & Networking
1 66 (6.29%) LAN
1 66 (6.29%) TCP/IP
2 50 (4.77%) DNS
3 46 (4.39%) VPN
4 45 (4.29%) DHCP
5 36 (3.43%) WAN
6 28 (2.67%) Wireless
7 26 (2.48%) Internet
8 23 (2.19%) 3G
9 20 (1.91%) Wi-Fi
9 20 (1.91%) VoIP
10 16 (1.53%) Firewall
11 14 (1.33%) IP Telephony
12 7 (0.67%) SMS
13 5 (0.48%) HTTP
13 5 (0.48%) SSL
14 4 (0.38%) Broadband
14 4 (0.38%) Nortel Meridian
15 3 (0.29%) NAS
15 3 (0.29%) SAN
Database & Business Intelligence
1 10 (0.95%) SQL Server
2 3 (0.29%) DTS
3 1 (0.095%) EDRMS
3 1 (0.095%) EDMS
3 1 (0.095%) SQL Server 2005
3 1 (0.095%) SQL Server 2008
3 1 (0.095%) Oracle Database
Development Applications
1 5 (0.48%) MSI
2 2 (0.19%) Toad
3 1 (0.095%) ProC
General
1 130 (12.39%) Finance
2 52 (4.96%) Banking
3 30 (2.86%) Legal
4 20 (1.91%) Financial Institution
4 20 (1.91%) Law
5 15 (1.43%) Telecoms
6 14 (1.33%) Retail
6 14 (1.33%) Investment Banking
7 12 (1.14%) Back Office
8 8 (0.76%) Manufacturing
9 5 (0.48%) Front Office
10 4 (0.38%) Advertising
10 4 (0.38%) Local Government
11 3 (0.29%) Mandarin Language
12 2 (0.19%) Cantonese Language
12 2 (0.19%) French Language
12 2 (0.19%) Marketing
13 1 (0.095%) Multimedia
13 1 (0.095%) German Language
13 1 (0.095%) Japanese Language
Libraries, Frameworks & Software Standards
1 25 (2.38%) Application Packaging
2 6 (0.57%) OLE
3 5 (0.48%) Software Packaging
4 1 (0.095%) HTML
4 1 (0.095%) .NET
4 1 (0.095%) DCOM
4 1 (0.095%) Flash
4 1 (0.095%) WAP
Miscellaneous
1 167 (15.92%) Blackberry
2 40 (3.81%) iPhone
3 25 (2.38%) Video Conferencing
4 23 (2.19%) iPad
5 21 (2.00%) Fat Client
5 21 (2.00%) Thin Client
6 19 (1.81%) Handset
7 14 (1.33%) Hedge funds
8 13 (1.24%) NHS
9 10 (0.95%) Management Information System
10 9 (0.86%) PDA
11 6 (0.57%) Smartcard
11 6 (0.57%) CMDB
12 4 (0.38%) Firmware
12 4 (0.38%) Client/Server
13 3 (0.29%) Fixed Income
14 2 (0.19%) Derivative
14 2 (0.19%) GIS
14 2 (0.19%) PKI
14 2 (0.19%) Smartphone
Operating Systems
1 834 (79.50%) Windows
2 581 (55.39%) Windows 7
3 406 (38.70%) Windows XP
4 152 (14.49%) Windows Server 2008
5 134 (12.77%) Windows Server 2003
6 75 (7.15%) Windows Vista
7 58 (5.53%) Windows 8
8 36 (3.43%) Mac OS X
9 31 (2.96%) Windows 2000
9 31 (2.96%) Windows Server 2012
10 28 (2.67%) Android
11 27 (2.57%) Apple iOS
12 15 (1.43%) Linux
13 14 (1.33%) Windows 2000 Server
14 8 (0.76%) Mac OS
15 6 (0.57%) Windows Mobile
16 4 (0.38%) UNIX
16 4 (0.38%) Windows Phone
17 2 (0.19%) Red Hat Enterprise Linux
17 2 (0.19%) HPUX
Processes & Methodologies
1 190 (18.11%) ITIL
2 53 (5.05%) Incident Management
3 42 (4.00%) Service Management
4 41 (3.91%) Migration
5 35 (3.34%) Software Deployment
6 30 (2.86%) Service Delivery
7 21 (2.00%) Change Management
8 19 (1.81%) Asset Management
9 18 (1.72%) ITSM
10 17 (1.62%) Problem Management
11 16 (1.53%) Project Management
12 14 (1.33%) Configuration Management
13 11 (1.05%) User Acceptance Testing
14 10 (0.95%) Time Management
14 10 (0.95%) Change Control
14 10 (0.95%) TQM
15 8 (0.76%) Security Management
16 7 (0.67%) Disaster Recovery
17 6 (0.57%) CRM
17 6 (0.57%) Business Continuity
Programming Languages
1 14 (1.33%) SQL
2 8 (0.76%) PowerShell
3 5 (0.48%) VB
4 3 (0.29%) VBA
4 3 (0.29%) VBScript
4 3 (0.29%) C
5 2 (0.19%) Java
6 1 (0.095%) JavaScript
6 1 (0.095%) Perl
6 1 (0.095%) PHP
6 1 (0.095%) C#
6 1 (0.095%) Shell Script
6 1 (0.095%) Korn
6 1 (0.095%) Bourne shell
Qualifications
1 144 (13.73%) Security Cleared
2 129 (12.30%) SC Cleared
3 61 (5.82%) Microsoft Certification
4 41 (3.91%) MCP
5 27 (2.57%) MCSE
6 25 (2.38%) Degree
7 11 (1.05%) MCSA
7 11 (1.05%) ITIL Certification
8 10 (0.95%) A+ Certification
8 10 (0.95%) MCTS
9 9 (0.86%) MCITP
9 9 (0.86%) MCDST
10 5 (0.48%) DV Cleared
11 3 (0.29%) CTC Cleared
11 3 (0.29%) HNC
12 2 (0.19%) Dell Certification
12 2 (0.19%) ITIL Foundation Certificate
13 1 (0.095%) MOS
13 1 (0.095%) VMware Certified Professional (VCP)
13 1 (0.095%) HND
Quality Assurance & Compliance
1 89 (8.48%) SLA
2 5 (0.48%) QA
3 3 (0.29%) ISO 9001
4 2 (0.19%) ISO/IEC 27001
5 1 (0.095%) Sarbanes-Oxley
5 1 (0.095%) ISO 14001
System Software
1 484 (46.14%) Active Directory
2 53 (5.05%) VMware Infrastructure
3 37 (3.53%) Microsoft App-V
4 20 (1.91%) XenApp
5 15 (1.43%) Terminal Services
6 12 (1.14%) XenDesktop
7 4 (0.38%) VMware ESX
7 4 (0.38%) Citrix Presentation Server
8 3 (0.29%) vSphere
8 3 (0.29%) VMware ESXi
9 2 (0.19%) Hyper-V
9 2 (0.19%) VMware Workstation
9 2 (0.19%) Terminal Server
10 1 (0.095%) VMware Server
10 1 (0.095%) Xen
10 1 (0.095%) NFS
Systems Management
1 143 (13.63%) SCCM
2 10 (0.95%) Norton AntiVirus
3 8 (0.76%) DameWare
4 7 (0.67%) Systems Management Server (SMS)
5 6 (0.57%) Symantec Endpoint Protection
6 5 (0.48%) Symantec Enterprise Vault
7 4 (0.38%) McAfee ePO
8 3 (0.29%) Unicenter
8 3 (0.29%) Backup Exec
8 3 (0.29%) SCOM
8 3 (0.29%) WSUS
9 2 (0.19%) WMI
9 2 (0.19%) NetBackup
10 1 (0.095%) Business Desktop Deployment
10 1 (0.095%) Tivoli
10 1 (0.095%) MIMEsweeper
10 1 (0.095%) Nagios
10 1 (0.095%) ARCserve
10 1 (0.095%) ZENworks
10 1 (0.095%) PureDisk
Vendors
1 390 (37.18%) Microsoft
2 183 (17.45%) Citrix
3 80 (7.63%) VMware
4 62 (5.91%) Apple
5 59 (5.62%) Cisco
6 50 (4.77%) Lotus
7 47 (4.48%) HP
8 35 (3.34%) Bloomberg
9 29 (2.76%) CA
10 28 (2.67%) AppSense
11 27 (2.57%) Symantec
11 27 (2.57%) Dell
12 24 (2.29%) Lumension
13 23 (2.19%) Reuters
14 21 (2.00%) Remedy
14 21 (2.00%) Altiris
15 15 (1.43%) Adobe
16 12 (1.14%) Oracle
17 11 (1.05%) Avaya
18 10 (0.95%) McAfee
Kent
Claremont Consulting Limited
Rate: £200 - £250 per day
Posted: 11 hours ago
Horley, Surrey
Global Technology Solutions Ltd
Rate: £15.77 per hour
Posted: 12 hours ago
London
Argyll Scott
Rate: £175 - £200 per day
Posted: 18 hours ago
London
Computer Futures
Rate: competitive
Posted: Yesterday
London
Roc Search
Posted: 2 days ago
Blackburn, Lancashire
CRL
Rate: From £130 to £180 per day
Posted: 2 days ago
Oxfordshire
Roc Search
Posted: 5 days ago
Norfolk
Cooper Lomaz Recruitment Ltd
Rate: £130 - 160 per day
Posted: 5 days ago
Norfolk
Cooper Lomaz Recruitment Ltd
Rate: £100 - 130 per day
Posted: 5 days ago
City, London
Rullion IT Plus
Rate: £130.00 - £160.00 per annum
Posted: 5 days ago
London
Timothy James Consulting Ltd
Rate: negotiable day rate
Posted: 6 days ago
London
Computer Futures
Rate: competitive
Posted: 9 days ago
Feltham
Computer Futures
Rate: competitive
Posted: 13 days ago
Portsmouth
Austin Fraser Limited
Rate: Negotiable
Posted: 19 days ago
Ipswich
Reed Technology - UK Posting Account
Rate: £12 - £13 per hour
Posted: 22 days ago