The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Desktop Support
Rank 206 212 202
Rank change year-on-year
+6 -10
Contract jobs requiring a Desktop Support 523 452 516
As % of all contract IT jobs located in England 1.02% 0.93% 0.97%
As % of the Job Titles category 1.11% 1.00% 1.05%
Number of daily rates quoted 221 152 176
Average daily rate
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of your Daily Rate
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£163 £175 £165
Average daily rate % change year-on-year
-7.14% +6.06%
90% offered a daily rate of more than £110 £105 £116
10% offered a daily rate of more than £245 £275 £304
UK excluding London average daily rate £155 £170 £138
% change year-on-year
-8.82% +23.63%
Number of hourly rates quoted 143 157 171
Average hourly rate £16.00 £15.50 £16.00
Average hourly rate % change year-on-year
+3.22% -3.12%
90% offered a hourly rate of more than £12.50 £12.00 £11.34
10% offered a hourly rate of more than £22.48 £23.10 £22.00
UK excluding London average hourly rate £15.60 £15.00 £14.68
% change year-on-year
+4.00% +2.21%
Desktop Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47067 45362 49291
As % of all contract IT jobs located in England 92.11% 92.86% 92.95%
Number of daily rates quoted 29105 27599 28304
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1867 1980 2447
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

Desktop Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in England

Desktop Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the England region.

Desktop Support Daily Rate Trend in England

Desktop Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the England region over the 3 months to 2 September 2014.

Desktop Support Daily Rate Histogram in England

Desktop Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the England region.

Desktop Support Hourly Rate Trend in England

Desktop Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the England region over the 3 months to 2 September 2014.

Desktop Support Hourly Rate Histogram in England

Desktop Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the England region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 195 £160 -8.57% 34
South East +18 122 £170 -5.55% 14
North West +35 63 £188 +31.57% 1
East of England -14 39 £138 -14.06% 2
West Midlands -4 31 £160 +36.17% 4
Yorkshire +5 22 £199 +24.21% 6
South West -42 22 £168 -1.47% 9
East Midlands +12 18 £115 -29.23%
North East -15 9 £225 +32.35%
Desktop Support
UK

Desktop Support
Top 30 Related IT Skills in England

For the 6 months to 2 September 2014, IT contractor jobs across the England region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 819 (79.59%) Windows
2 564 (54.81%) Windows 7
3 475 (46.16%) Active Directory
4 397 (38.58%) Windows XP
5 387 (37.61%) MS Office
6 374 (36.35%) Microsoft
7 191 (18.56%) ITIL
8 178 (17.30%) Citrix
9 166 (16.13%) Blackberry
10 156 (15.16%) MS Excel
11 146 (14.19%) Windows Server 2008
12 144 (13.99%) Security Cleared
12 144 (13.99%) MS Exchange
13 140 (13.61%) SCCM
14 131 (12.73%) Finance
15 130 (12.63%) SC Cleared
16 129 (12.54%) Windows Server 2003
17 93 (9.04%) SLA
18 80 (7.77%) VMware
19 75 (7.29%) Windows Vista
20 64 (6.22%) Microsoft Certification
21 63 (6.12%) LAN
22 61 (5.93%) Windows 8
23 59 (5.73%) Apple
24 58 (5.64%) TCP/IP
25 57 (5.54%) Cisco
26 51 (4.96%) Incident Management
27 49 (4.76%) VMware Infrastructure
27 49 (4.76%) Banking
27 49 (4.76%) Blackberry Enterprise Server

Desktop Support
Top Related IT Skills in England by Category

For the 6 months to 2 September 2014, IT contractor jobs across the England region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 144 (13.99%) MS Exchange
2 49 (4.76%) Blackberry Enterprise Server
3 45 (4.37%) IBM Notes
4 39 (3.79%) Exchange Server 2010
5 36 (3.50%) Exchange Server 2003
6 31 (3.01%) SharePoint
7 30 (2.92%) Exchange Server 2007
8 22 (2.14%) Lync
9 7 (0.68%) WorkSite
10 6 (0.58%) Lotus Domino
10 6 (0.58%) SharePoint 2013
11 4 (0.39%) Exchange Server 2013
12 1 (0.097%) SharePoint 2010
12 1 (0.097%) IIS
12 1 (0.097%) Site Server
12 1 (0.097%) GroupWise
Applications
1 387 (37.61%) MS Office
2 156 (15.16%) MS Excel
3 14 (1.36%) MS PowerPoint
4 9 (0.87%) MS Project
4 9 (0.87%) MS Visio
5 6 (0.58%) Acrobat
6 3 (0.29%) AutoCAD
7 2 (0.19%) Pro/ENGINEER
8 1 (0.097%) Adobe Illustrator
8 1 (0.097%) Photoshop
8 1 (0.097%) Adobe Captivate
Business Applications
1 6 (0.58%) Dynamics NAV
2 4 (0.39%) assyst
3 2 (0.19%) Dynamics AX
4 1 (0.097%) Remedy ITSM
4 1 (0.097%) Cerner Millennium
4 1 (0.097%) Magento
4 1 (0.097%) 3000 Xtra
4 1 (0.097%) ReMetrica
4 1 (0.097%) Sage 300 ERP
4 1 (0.097%) Eikon
4 1 (0.097%) Dynamics CRM
4 1 (0.097%) Oracle CRM
4 1 (0.097%) Summit
4 1 (0.097%) LatentZero
Cloud Services
1 21 (2.04%) Office 365
2 2 (0.19%) SaaS
2 2 (0.19%) Google Apps
3 1 (0.097%) IaaS
3 1 (0.097%) Cloud Computing
Communications & Networking
1 63 (6.12%) LAN
2 58 (5.64%) TCP/IP
3 48 (4.66%) DNS
4 46 (4.47%) DHCP
5 43 (4.18%) VPN
6 36 (3.50%) WAN
7 26 (2.53%) Internet
8 25 (2.43%) 3G
8 25 (2.43%) Wireless
9 20 (1.94%) VoIP
10 18 (1.75%) Wi-Fi
11 17 (1.65%) Firewall
12 15 (1.46%) IP Telephony
13 7 (0.68%) SMS
14 6 (0.58%) Broadband
15 5 (0.49%) HTTP
15 5 (0.49%) SSL
16 4 (0.39%) Ethernet
16 4 (0.39%) Nortel Meridian
17 2 (0.19%) NAS
Database & Business Intelligence
1 9 (0.87%) SQL Server
2 3 (0.29%) DTS
3 1 (0.097%) EDRMS
3 1 (0.097%) EDMS
3 1 (0.097%) SQL Server 2005
3 1 (0.097%) SQL Server 2008
3 1 (0.097%) Oracle Database
Development Applications
1 5 (0.49%) MSI
2 2 (0.19%) Toad
3 1 (0.097%) ProC
General
1 131 (12.73%) Finance
2 49 (4.76%) Banking
3 31 (3.01%) Legal
4 20 (1.94%) Law
5 18 (1.75%) Financial Institution
6 15 (1.46%) Telecoms
7 13 (1.26%) Back Office
7 13 (1.26%) Investment Banking
8 9 (0.87%) Retail
8 9 (0.87%) Manufacturing
9 4 (0.39%) Local Government
9 4 (0.39%) Mandarin Language
9 4 (0.39%) Cantonese Language
10 3 (0.29%) Advertising
10 3 (0.29%) Front Office
11 2 (0.19%) French Language
11 2 (0.19%) Marketing
12 1 (0.097%) Multimedia
12 1 (0.097%) German Language
12 1 (0.097%) Japanese Language
Libraries, Frameworks & Software Standards
1 24 (2.33%) Application Packaging
2 6 (0.58%) OLE
3 5 (0.49%) Software Packaging
4 1 (0.097%) HTML
4 1 (0.097%) .NET
4 1 (0.097%) DCOM
4 1 (0.097%) Flash
4 1 (0.097%) WAP
Miscellaneous
1 166 (16.13%) Blackberry
2 39 (3.79%) iPhone
3 25 (2.43%) Video Conferencing
4 24 (2.33%) iPad
5 20 (1.94%) Fat Client
5 20 (1.94%) Thin Client
6 19 (1.85%) Handset
7 14 (1.36%) NHS
7 14 (1.36%) Hedge funds
8 10 (0.97%) Management Information System
9 9 (0.87%) PDA
10 7 (0.68%) CMDB
11 6 (0.58%) Smartphone
11 6 (0.58%) Firmware
11 6 (0.58%) Smartcard
12 3 (0.29%) Client/Server
12 3 (0.29%) Fixed Income
12 3 (0.29%) FMCG
13 2 (0.19%) Computer Science
13 2 (0.19%) Kindle
Operating Systems
1 819 (79.59%) Windows
2 564 (54.81%) Windows 7
3 397 (38.58%) Windows XP
4 146 (14.19%) Windows Server 2008
5 129 (12.54%) Windows Server 2003
6 75 (7.29%) Windows Vista
7 61 (5.93%) Windows 8
8 31 (3.01%) Windows 2000
9 30 (2.92%) Mac OS X
9 30 (2.92%) Windows Server 2012
10 29 (2.82%) Apple iOS
11 26 (2.53%) Android
12 15 (1.46%) Linux
13 12 (1.17%) Windows 2000 Server
14 8 (0.78%) Mac OS
15 6 (0.58%) Windows Mobile
16 5 (0.49%) Windows Phone
17 4 (0.39%) UNIX
18 2 (0.19%) HPUX
18 2 (0.19%) NetWare
Processes & Methodologies
1 191 (18.56%) ITIL
2 51 (4.96%) Incident Management
3 38 (3.69%) Service Management
4 36 (3.50%) Migration
5 32 (3.11%) Software Deployment
6 29 (2.82%) Service Delivery
7 21 (2.04%) Problem Management
8 20 (1.94%) Change Management
9 18 (1.75%) ITSM
9 18 (1.75%) Asset Management
10 14 (1.36%) Project Management
11 12 (1.17%) Configuration Management
12 11 (1.07%) User Acceptance Testing
13 10 (0.97%) Change Control
13 10 (0.97%) Security Management
14 8 (0.78%) TQM
14 8 (0.78%) Time Management
15 7 (0.68%) Coaching
15 7 (0.68%) CRM
16 6 (0.58%) Business Continuity
Programming Languages
1 13 (1.26%) SQL
2 9 (0.87%) PowerShell
3 5 (0.49%) Java
4 4 (0.39%) VBScript
4 4 (0.39%) VB
5 2 (0.19%) VBA
5 2 (0.19%) C
6 1 (0.097%) C#
6 1 (0.097%) Bourne shell
6 1 (0.097%) Shell Script
6 1 (0.097%) Korn
6 1 (0.097%) JavaScript
6 1 (0.097%) Perl
6 1 (0.097%) PHP
Qualifications
1 144 (13.99%) Security Cleared
2 130 (12.63%) SC Cleared
3 64 (6.22%) Microsoft Certification
4 42 (4.08%) MCP
5 26 (2.53%) Degree
6 25 (2.43%) MCSE
7 12 (1.17%) MCSA
7 12 (1.17%) A+ Certification
7 12 (1.17%) ITIL Certification
8 10 (0.97%) MCTS
9 9 (0.87%) MCDST
10 8 (0.78%) MCITP
11 5 (0.49%) DV Cleared
12 4 (0.39%) Dell Certification
13 3 (0.29%) HNC
13 3 (0.29%) CTC Cleared
14 2 (0.19%) CCNA
14 2 (0.19%) Cisco Certification
14 2 (0.19%) Network+ Certification
14 2 (0.19%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 93 (9.04%) SLA
2 4 (0.39%) QA
3 3 (0.29%) ISO 9001
4 2 (0.19%) ISO/IEC 27001
4 2 (0.19%) Sarbanes-Oxley
5 1 (0.097%) ISO 14001
5 1 (0.097%) Dodd-Frank
System Software
1 475 (46.16%) Active Directory
2 49 (4.76%) VMware Infrastructure
3 35 (3.40%) Microsoft App-V
4 20 (1.94%) XenApp
5 14 (1.36%) Terminal Services
6 12 (1.17%) XenDesktop
7 5 (0.49%) VMware ESX
8 4 (0.39%) Citrix Presentation Server
9 3 (0.29%) vSphere
9 3 (0.29%) VMware ESXi
10 2 (0.19%) Hyper-V
10 2 (0.19%) VMware Workstation
10 2 (0.19%) Terminal Server
11 1 (0.097%) VMware Server
11 1 (0.097%) Xen
11 1 (0.097%) NFS
11 1 (0.097%) UAG
Systems Management
1 140 (13.61%) SCCM
2 10 (0.97%) Norton AntiVirus
3 8 (0.78%) DameWare
4 7 (0.68%) Systems Management Server (SMS)
5 6 (0.58%) Symantec Endpoint Protection
6 5 (0.49%) Symantec Enterprise Vault
7 4 (0.39%) WSUS
8 3 (0.29%) SCOM
8 3 (0.29%) Unicenter
9 2 (0.19%) ARCserve
9 2 (0.19%) McAfee ePO
9 2 (0.19%) NetBackup
9 2 (0.19%) WMI
9 2 (0.19%) ServiceCenter
10 1 (0.097%) Business Desktop Deployment
10 1 (0.097%) PureDisk
10 1 (0.097%) Cisco CUCM
10 1 (0.097%) ZENworks
10 1 (0.097%) MIMEsweeper
10 1 (0.097%) Tivoli
Vendors
1 374 (36.35%) Microsoft
2 178 (17.30%) Citrix
3 80 (7.77%) VMware
4 59 (5.73%) Apple
5 57 (5.54%) Cisco
6 48 (4.66%) HP
7 46 (4.47%) Lotus
8 31 (3.01%) Bloomberg
9 28 (2.72%) CA
10 27 (2.62%) Symantec
11 25 (2.43%) AppSense
11 25 (2.43%) Dell
12 23 (2.24%) Remedy
13 22 (2.14%) Lumension
14 21 (2.04%) Reuters
15 20 (1.94%) Altiris
16 14 (1.36%) Oracle
17 13 (1.26%) Adobe
18 11 (1.07%) Avaya
19 9 (0.87%) Sophos
West London
Burns Sheehan
Rate: £200 - £250 per day
Posted: 2 hours ago
City, London
Capita Resourcing - IT Resourcing
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Posted: 3 hours ago
Camberley, Surrey
Roc Search
Rate: Market Rate
Posted: 22 hours ago
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Austin Fraser
Rate: £100 - £110 per day
Posted: 23 hours ago
London
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Rate: £130 to £150 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
Directions On-line Ltd
Rate: From £130 to £140 per day 130 to 140 a day
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London
Hays IT - Uk Posting account
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Reed Technology - UK Posting Account
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Bristol, Somerset
Netforte Consulting Limited
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Lorien Resourcing
Rate: £150 - £170 per day
Posted: 4 days ago
London
Hudson - London
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Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £13 per hour
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Technology Sourcing Limited
Rate: market rates
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Roc Search
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Hays IT - Uk Posting account
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London
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Rate: competitive
Posted: 21 days ago