The first table below looks at the demand for the Help Desk Operator role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Operator in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Help Desk Operator
Rank 589 569 -
Rank change year-on-year
-20 -
Contract jobs requiring a Help Desk Operator 1 1 0
As % of all contract IT jobs located in the UK 0.002% 0.002% -
As % of the Job Titles category 0.002% 0.002% -
Number of daily rates quoted 1 1 0
Average daily rate
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£143 £100 -
Average daily rate % change year-on-year
+42.50% -
UK excluding London average daily rate £143 £100 -
% change year-on-year
+42.50% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50543 47172 53524
As % of all contract IT jobs located in the UK 92.40% 92.54% 92.51%
Number of daily rates quoted 30720 27585 29825
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £239
10% offered a daily rate of more than £550 £575 £560
UK excluding London average daily rate £350 £350 £345
% change year-on-year
- +1.37%
Number of hourly rates quoted 2000 2142 2717
Average hourly rate £16.50 £18.00 £19.40
Average hourly rate % change year-on-year
-8.33% -7.20%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.23 £18.50
% change year-on-year
-4.20% -6.89%

Help Desk Operator
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Operator in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Operator Jobs Demand Trend in the UK

Help Desk Operator
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Operator within the UK.

Help Desk Operator Daily Rate Trend in the UK

Help Desk Operator
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Operator within the UK.

Help Desk Operator Hourly Rate Trend in the UK

Help Desk Operator
Top 12 Related IT Skills

For the 6 months to 24 July 2014, IT contractor jobs within the UK that cited Help Desk Operator in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Operator in their job title.

1 1 (100.00%) ITIL
1 1 (100.00%) Linux
1 1 (100.00%) Python
1 1 (100.00%) SLA
1 1 (100.00%) ISEB
1 1 (100.00%) NHS
1 1 (100.00%) Software Testing
1 1 (100.00%) Ubuntu
1 1 (100.00%) CentOS
1 1 (100.00%) Splunk
1 1 (100.00%) ITIL Foundation Certificate
1 1 (100.00%) ISTQB Foundation Certification

Help Desk Operator
Top Related IT Skills by Category

For the 6 months to 24 July 2014, IT contractor jobs within the UK that cited Help Desk Operator in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Operator in their job title. Up to 20 skills are shown per category.

Miscellaneous
1 1 (100.00%) NHS
Operating Systems
1 1 (100.00%) Linux
1 1 (100.00%) Ubuntu
1 1 (100.00%) CentOS
Processes & Methodologies
1 1 (100.00%) ITIL
1 1 (100.00%) Software Testing
Programming Languages
1 1 (100.00%) Python
Qualifications
1 1 (100.00%) ISEB
1 1 (100.00%) ITIL Foundation Certificate
1 1 (100.00%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 1 (100.00%) SLA
Vendors
1 1 (100.00%) Splunk