The table below looks at the statistics for the Help Desk Operator role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Operator in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Help Desk Operator
Rank 607 582 607
Rank change year-on-year
-25 +25
Contract jobs requiring a Help Desk Operator 6 2 1
As % of all contract IT jobs located in the UK 0.010% 0.004% 0.002%
As % of the Job Titles category 0.011% 0.004% 0.002%
Number of daily rates quoted 0 0 0
Average daily rate
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- - -
UK excluding London average daily rate - - -
Number of hourly rates quoted 6 2 1
Average hourly rate £15.00 £10.00 £12.00
Average hourly rate % change year-on-year
+50.00% -16.66%
UK excluding London average hourly rate - £10.00 -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52377 48215 53574
As % of all contract IT jobs located in the UK 91.04% 92.74% 92.94%
Number of daily rates quoted 32024 28821 29958
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £234 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 2048 2089 2633
Average hourly rate £17.00 £17.00 £18.25
Average hourly rate % change year-on-year
- -6.84%
90% offered a hourly rate of more than £10.50 £11.00 £11.35
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Help Desk Operator
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Operator in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Operator Jobs Demand Trend in the UK

Help Desk Operator
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Operator within the UK.

Help Desk Operator Daily Rate Trend in the UK

Help Desk Operator
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Operator within the UK.

Help Desk Operator Hourly Rate Trend in the UK

Help Desk Operator
Top 20 Related IT Skills

For the 6 months to 18 September 2014, IT contractor jobs within the UK that cited Help Desk Operator in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Operator in their job title.

1 5 (71.43%) MS Office
1 5 (71.43%) Microsoft
1 5 (71.43%) Active Directory
1 5 (71.43%) iSeries
1 5 (71.43%) AS400
2 1 (14.29%) Finance
2 1 (14.29%) Splunk
2 1 (14.29%) ITIL Foundation Certificate
2 1 (14.29%) ISTQB Foundation Certification
2 1 (14.29%) Software Testing
2 1 (14.29%) Ubuntu
2 1 (14.29%) CentOS
2 1 (14.29%) ISEB
2 1 (14.29%) NHS
2 1 (14.29%) Internet
2 1 (14.29%) ITIL
2 1 (14.29%) Windows
2 1 (14.29%) Linux
2 1 (14.29%) Python
2 1 (14.29%) SLA

Help Desk Operator
Top Related IT Skills by Category

For the 6 months to 18 September 2014, IT contractor jobs within the UK that cited Help Desk Operator in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Operator in their job title. Up to 20 skills are shown per category.

Applications
1 5 (71.43%) MS Office
Communications & Networking
1 1 (14.29%) Internet
General
1 1 (14.29%) Finance
Miscellaneous
1 5 (71.43%) AS400
1 5 (71.43%) iSeries
2 1 (14.29%) NHS
Operating Systems
1 1 (14.29%) Windows
1 1 (14.29%) Linux
1 1 (14.29%) Ubuntu
1 1 (14.29%) CentOS
Processes & Methodologies
1 1 (14.29%) ITIL
1 1 (14.29%) Software Testing
Programming Languages
1 1 (14.29%) Python
Qualifications
1 1 (14.29%) ISEB
1 1 (14.29%) ITIL Foundation Certificate
1 1 (14.29%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 5 (71.43%) Active Directory
Vendors
1 5 (71.43%) Microsoft
2 1 (14.29%) Splunk