The first part of the table below looks at the demand for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 21 May 2012 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Services Delivery
Location
3 months to
21 May 2012
Same period 2011Same period 2010
Rank95136127
Rank change year-on-year
Up+41Down-9
Matching contract IT job ads1097841772
As % of all contract IT jobs located in the UK1.877 %1.398 %1.399 %
As % of the Processes & Methodologies category2.808 %2.093 %2.224 %
Number of daily rates quoted539405353
Average daily rate£375£380£352
Average daily rate % change year-on-year
-1.31 %+7.95 %
90% of contracts offered a daily rate of more than£186£198£225
10% of contracts offered a daily rate of more than£550£524£550
UK excluding London average daily rate£338£350£325
% change year-on-year
-3.57 %+7.69 %
Number of hourly rates quoted614042
Average hourly rate£18.50£18.00£20.00
Average hourly rate % change year-on-year
+2.77 %-10.00 %
90% of contracts offered a hourly rate of more than£13.07£13.54£13.03
10% of contracts offered a hourly rate of more than£41.45£49.75£40.00
UK excluding London average hourly rate£17.50£17.00£20.00
% change year-on-year
+2.94 %-15.00 %
IT Contractor Job Market, Processes & Methodologies CategoryAll Processes & Methodologies
UK
Contract IT job ads with a match in the
Processes & Methodologies category
390654019034705
As % of all contract IT jobs located in the UK66.83 %66.81 %62.88 %
Number of daily rates quoted224482284917437
Average daily rate£405£438£413
Average daily rate % change year-on-year
-7.42 %+6.06 %
90% of contracts offered a daily rate of more than£275£275£250
10% of contracts offered a daily rate of more than£588£600£600
UK excluding London average daily rate£365£375£348
% change year-on-year
-2.66 %+7.91 %
Number of hourly rates quoted127014381236
Average hourly rate£25.00£29.00£25.00
Average hourly rate % change year-on-year
-13.79 %+16.00 %
90% of contracts offered a hourly rate of more than£12.50£13.50£13.00
10% of contracts offered a hourly rate of more than£45.00£45.00£45.00
UK excluding London average hourly rate£25.00£30.00£25.00
% change year-on-year
-16.66 %+20.00 %

Service Delivery
Demand Trend

The chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Demand Trend

Service Delivery
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend

Service Delivery
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 21 May 2012.

Service Delivery Daily Rate Histogram

Service Delivery
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend

Service Delivery
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 21 May 2012.

Service Delivery Hourly Rate Histogram

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 21 May 2012. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EnglandUp+441035£375-2.59 %
LondonUp+73490£400-6.97 %
South EastUp+14221£320-8.57 %
City of LondonUp+51120£400-11.11 %
BerkshireNo change072£280-26.55 %
East of EnglandUp+1569£338-3.57 %
North WestDown-868£350+7.69 %
South WestDown-1865£525+42.85 %
East MidlandsUp+1542£335-
ReadingUp+739£275-29.03 %
BuckinghamshireUp+738£165-49.23 %
YorkshireDown-835£295-21.25 %
Milton KeynesUp+533£165-49.23 %
HampshireUp+632£338-10.00 %
West MidlandsDown-1232£440+15.78 %
ManchesterDown-131£350-
SurreyDown-1029£450+8.10 %
NorthamptonshireUp+1026£350-
EssexUp+625£145-3.33 %
WalesUp+1522£281-12.79 %
West YorkshireDown-1521£350+3.70 %
ScotlandDown-720£275-19.59 %
MiddlesexUp+2018£320-24.70 %
CheshireDown-1018£370+13.84 %
WiltshireDown-1218£325-16.12 %
GloucestershireDown-1818£575+21.05 %
BedfordshireUp+1817£338-
HertfordshireUp+615£425+21.42 %
UxbridgeUp+714£455+5.56 %
NorthamptonUp+414£325-

Service Delivery
Top 30 Related IT Skills

For the 6 months to 21 May 2012, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1837 (41.27 %)ITIL
2531 (26.18 %)Finance
3377 (18.59 %)Windows
4367 (18.10 %)Project Management
4367 (18.10 %)Service Management
5309 (15.24 %)Microsoft
6267 (13.17 %)SLA
7243 (11.98 %)Security Cleared
8210 (10.36 %)Change Management
9199 (9.813 %)PRINCE2
10172 (8.481 %)Active Directory
10172 (8.481 %)Banking
11171 (8.432 %)MS Excel
12169 (8.333 %)Telecoms
13158 (7.791 %)MS Office
14155 (7.643 %)Oracle
15153 (7.544 %)SC Cleared
16152 (7.495 %)Stakeholder Management
17149 (7.347 %)ITIL Certification
18148 (7.298 %)UNIX
19144 (7.101 %)Degree
20134 (6.607 %)Continuous Improvement
21121 (5.966 %)SQL
22120 (5.917 %)Problem Management
23114 (5.621 %)Cisco
23114 (5.621 %)Risk Management
24111 (5.473 %)Windows XP
25108 (5.325 %)Management Information System
26106 (5.227 %)Incident Management
2794 (4.635 %)SAP

Service Delivery
Top Related IT Skills by Category

For the 6 months to 21 May 2012, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

IT Contractor Job Market, Application Development CategoryApplication Development
157 (2.811 %).NET
229 (1.430 %)HTML
327 (1.331 %)XML
424 (1.183 %)Middleware
521 (1.036 %)Web Services
618 (0.888 %)ASP.NET
618 (0.888 %)WebSphere
717 (0.838 %)CSS
815 (0.740 %).NET Framework
815 (0.740 %)J2EE
913 (0.641 %)ASP
1011 (0.542 %)Data Analytics Architect
119 (0.444 %)Application Packaging
119 (0.444 %)Flash
126 (0.296 %)SAP Basis
126 (0.296 %)COM
126 (0.296 %)SOAP
134 (0.197 %)COM+
134 (0.197 %)JSP
134 (0.197 %)Java SE
IT Contractor Job Market, Application Platforms CategoryApplication Platforms
166 (3.254 %)IIS
254 (2.663 %)MS Exchange
350 (2.465 %)SharePoint
433 (1.627 %)Exchange Server 2003
517 (0.838 %)Blackberry Enterprise Server
616 (0.789 %)Apache
715 (0.740 %)Lotus Notes
814 (0.690 %)BizTalk Server
913 (0.641 %)Exchange Server 2010
913 (0.641 %)CMS
1012 (0.592 %)WebLogic
119 (0.444 %)OpenROAD
119 (0.444 %)Tomcat
119 (0.444 %)SAS
127 (0.345 %)Documentum
136 (0.296 %)WebSphere MQ
144 (0.197 %)WebSphere Application Server
144 (0.197 %)Rendezvous
144 (0.197 %)Oracle Application Server
144 (0.197 %)Adobe CQ
IT Contractor Job Market, Applications CategoryApplications
1171 (8.432 %)MS Excel
2158 (7.791 %)MS Office
352 (2.564 %)MS Visio
441 (2.022 %)MS Project
533 (1.627 %)MS PowerPoint
68 (0.394 %)Spreadsheet
74 (0.197 %)Open Workbench
82 (0.099 %)Office 365
91 (0.049 %)InfoPath
IT Contractor Job Market, Business Applications CategoryBusiness Applications
121 (1.036 %)assyst
217 (0.838 %)SAP FI
316 (0.789 %)SAP FI/CO
316 (0.789 %)SAP CO
413 (0.641 %)Oracle EBS
58 (0.394 %)Oracle EBS R12
67 (0.345 %)SAP Oil and Gas
76 (0.296 %)Oracle Applications
85 (0.247 %)Academy Housing
85 (0.247 %)RMDS
85 (0.247 %)Hyperion Planning
94 (0.197 %)SAP ERP
94 (0.197 %)Dynamics NAV
103 (0.148 %)Prophet
103 (0.148 %)SAP HR
103 (0.148 %)Oracle 11i
103 (0.148 %)SAP CRM
112 (0.099 %)Oracle Payroll
112 (0.099 %)Oracle Financials
112 (0.099 %)SAP SM
IT Contractor Job Market, Communications & Networking CategoryCommunications & Networking
179 (3.895 %)LAN
276 (3.748 %)TCP/IP
367 (3.304 %)WAN
466 (3.254 %)Internet
545 (2.219 %)SAN
643 (2.120 %)Firewall
735 (1.726 %)VPN
832 (1.578 %)VoIP
832 (1.578 %)Wireless
929 (1.430 %)Intranet
1027 (1.331 %)DNS
1123 (1.134 %)MPLS
1220 (0.986 %)BGP
1220 (0.986 %)Cisco IOS
1318 (0.888 %)NAS
1318 (0.888 %)DHCP
1318 (0.888 %)BSS
1415 (0.740 %)OSPF
1514 (0.690 %)Cisco ASA
1613 (0.641 %)Wi-Fi
IT Contractor Job Market, Database & Business Intelligence CategoryDatabase & Business Intelligence
171 (3.501 %)SQL Server
221 (1.036 %)SQL Server 2005
221 (1.036 %)Data Warehouse
318 (0.888 %)DB2
416 (0.789 %)SQL Server 2008
515 (0.740 %)SQLPlus
515 (0.740 %)DataStage
614 (0.690 %)Oracle 11g
713 (0.641 %)Ingres
812 (0.592 %)Oracle 8/8i
812 (0.592 %)RDBMS
911 (0.542 %)MySQL
1010 (0.493 %)Data Mining
1010 (0.493 %)SQL Server 2000
119 (0.444 %)Oracle Exadata
119 (0.444 %)Spotfire
119 (0.444 %)BusinessObjects
128 (0.394 %)Crystal Reports
137 (0.345 %)OLTP
137 (0.345 %)Oracle 10g
IT Contractor Job Market, Development Applications CategoryDevelopment Applications
136 (1.775 %)MSI
221 (1.036 %)InstallShield
37 (0.345 %)Visual Studio
46 (0.296 %)ClearCase
46 (0.296 %)Subversion
55 (0.247 %)Rational DOORS
64 (0.197 %)JIRA
64 (0.197 %)Team Foundation Server
73 (0.148 %)Rational Performance Tester
73 (0.148 %)TestDirector
73 (0.148 %)QuickTest Pro
73 (0.148 %)LoadRunner
82 (0.099 %)Bugzilla
82 (0.099 %)Dreamweaver
82 (0.099 %)WinRunner
82 (0.099 %)StarTeam
82 (0.099 %)Cucumber
82 (0.099 %)PhoneGap
82 (0.099 %)Rational Functional Tester
82 (0.099 %)Git (software)
IT Contractor Job Market, General CategoryGeneral
1531 (26.18 %)Finance
2172 (8.481 %)Banking
3169 (8.333 %)Telecoms
466 (3.254 %)Investment Banking
561 (3.008 %)Retail
658 (2.860 %)Legal
739 (1.923 %)Financial Institution
832 (1.578 %)Back Office
927 (1.331 %)Law
1025 (1.233 %)Publishing
1122 (1.085 %)Billing
1220 (0.986 %)Front Office
1318 (0.888 %)Retail Banking
1417 (0.838 %)Marketing
1515 (0.740 %)Games
1614 (0.690 %)Multimedia
1614 (0.690 %)Local Government
179 (0.444 %)Manufacturing
187 (0.345 %)German Language
196 (0.296 %)Advertising
IT Contractor Job Market, Job Titles CategoryJob Titles
1410 (20.22 %)Service Manager
2374 (18.44 %)Analyst
3293 (14.45 %)Delivery Manager
4266 (13.12 %)Services Delivery Manager
5204 (10.06 %)Project Manager
6104 (5.128 %)Consultant
7100 (4.931 %)Architect
895 (4.684 %)Support Analyst
990 (4.438 %)Service Analyst
1059 (2.909 %)Business Analyst
1151 (2.515 %)Infrastructure Manager
1244 (2.170 %)Developer
1342 (2.071 %)Administrator
1439 (1.923 %)Transition Manager
1538 (1.874 %)2nd Line Support
1538 (1.874 %)Service Desk Analyst
1635 (1.726 %)Applications Support
1635 (1.726 %)IT Services Manager
1734 (1.677 %)Information Assurance Consultant
1833 (1.627 %)Senior Manager
IT Contractor Job Market, Miscellaneous CategoryMiscellaneous
1108 (5.325 %)Management Information System
256 (2.761 %)Blackberry
345 (2.219 %)Video Conferencing
438 (1.874 %)CESG
438 (1.874 %)CESG CLAS
526 (1.282 %)Clustering
625 (1.233 %)NHS
723 (1.134 %)Mainframe
723 (1.134 %)Hedge funds
822 (1.085 %)Data Protection Act
920 (0.986 %)Computer Science
1013 (0.641 %)SaaS
1013 (0.641 %)Fat Client
1013 (0.641 %)Thin Client
1112 (0.592 %)Replication
1112 (0.592 %)E-Learning
1112 (0.592 %)Statistics
1112 (0.592 %)Derivative
1211 (0.542 %)Open Source
1211 (0.542 %)Freedom of Information
IT Contractor Job Market, Operating Systems CategoryOperating Systems
1377 (18.59 %)Windows
2148 (7.298 %)UNIX
3111 (5.473 %)Windows XP
491 (4.487 %)Linux
588 (4.339 %)Windows 7
676 (3.748 %)Windows Server 2008
775 (3.698 %)Windows Server 2003
841 (2.022 %)Solaris
922 (1.085 %)AIX
1019 (0.937 %)Windows 2000
1019 (0.937 %)Red Hat Enterprise Linux
1116 (0.789 %)Windows Vista
1214 (0.690 %)CentOS
1313 (0.641 %)Windows 2000 Server
148 (0.394 %)Oracle Linux
155 (0.247 %)Windows NT
164 (0.197 %)HPUX
173 (0.148 %)VME
182 (0.099 %)zOS
182 (0.099 %)Mac OS X
IT Contractor Job Market, Processes & Methodologies CategoryProcesses & Methodologies
1837 (41.27 %)ITIL
2367 (18.10 %)Project Management
2367 (18.10 %)Service Management
3210 (10.36 %)Change Management
4199 (9.813 %)PRINCE2
5152 (7.495 %)Stakeholder Management
6134 (6.607 %)Continuous Improvement
7120 (5.917 %)Problem Management
8114 (5.621 %)Risk Management
9106 (5.227 %)Incident Management
1085 (4.191 %)Change Control
1184 (4.142 %)Migration
1282 (4.043 %)Configuration Management
1374 (3.649 %)Supplier Management
1473 (3.600 %)Release Management
1570 (3.452 %)ITSM
1665 (3.205 %)Performance Management
1762 (3.057 %)ITIL V3
1856 (2.761 %)Disaster Recovery
1952 (2.564 %)User Acceptance Testing
IT Contractor Job Market, Programming Languages CategoryProgramming Languages
1121 (5.966 %)SQL
283 (4.093 %)Java
345 (2.219 %)VB
439 (1.923 %)VBScript
534 (1.677 %)Shell Script
631 (1.529 %)C
727 (1.331 %)C#
822 (1.085 %)JavaScript
921 (1.036 %)VB.NET
1017 (0.838 %)Perl
1115 (0.740 %)PL/SQL
1211 (0.542 %)C++
139 (0.444 %)ActionScript
148 (0.394 %)VBA
157 (0.345 %)PowerShell
166 (0.296 %)Ruby
166 (0.296 %)Bash shell
175 (0.247 %)PHP
184 (0.197 %)ABAP
184 (0.197 %)Korn
IT Contractor Job Market, Qualifications CategoryQualifications
1243 (11.98 %)Security Cleared
2153 (7.544 %)SC Cleared
3149 (7.347 %)ITIL Certification
4144 (7.101 %)Degree
576 (3.748 %)Cisco Certification
576 (3.748 %)Microsoft Certification
675 (3.698 %)DV Cleared
751 (2.515 %)CISSP
849 (2.416 %)CCNA
947 (2.318 %)MCSE
1041 (2.022 %)PRINCE2 Certification
1133 (1.627 %)MCP
1230 (1.479 %)ISEB
1329 (1.430 %)PRINCE2 Practitioner
1425 (1.233 %)MCSA
1524 (1.183 %)PMI Certification
1622 (1.085 %)CCNP
1720 (0.986 %)PMP
1817 (0.838 %)MCITP
1916 (0.789 %)CCIE
IT Contractor Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
1267 (13.17 %)SLA
281 (3.994 %)QA
331 (1.529 %)ISO/IEC 27001
417 (0.838 %)Sarbanes-Oxley
516 (0.789 %)COBIT
67 (0.345 %)ISO/IEC 20000
67 (0.345 %)PCI DSS
75 (0.247 %)Solvency II
84 (0.197 %)ISO 9000
84 (0.197 %)ISO 9001
92 (0.099 %)TickIT
101 (0.049 %)WCAG
101 (0.049 %)WAI
101 (0.049 %)BS7799
101 (0.049 %)BS15000
IT Contractor Job Market, System Software CategorySystem Software
1172 (8.481 %)Active Directory
253 (2.613 %)VMware Infrastructure
319 (0.937 %)VMware ESX
48 (0.394 %)vSphere
57 (0.345 %)Terminal Services
66 (0.296 %)Oracle RMAN
74 (0.197 %)Microsoft Virtual Server
74 (0.197 %)VMware ESXi
74 (0.197 %)Hyper-V
74 (0.197 %)XenApp
83 (0.148 %)XenServer
83 (0.148 %)Veritas Cluster Server
83 (0.148 %)Oracle RAC
83 (0.148 %)Terminal Server
83 (0.148 %)VMware Workstation
92 (0.099 %)ISA Server
92 (0.099 %)VMware Server
92 (0.099 %)Citrix Presentation Server
92 (0.099 %)PowerHA
92 (0.099 %)SRDF
IT Contractor Job Market, Systems Management CategorySystems Management
138 (1.874 %)SCCM
230 (1.479 %)OpenView Configuration Management
328 (1.381 %)Systems Management Server (SMS)
413 (0.641 %)NetBackup
512 (0.592 %)Backup Exec
611 (0.542 %)Control-M
611 (0.542 %)Tivoli
710 (0.493 %)OpenView
710 (0.493 %)HP Quality Center
88 (0.394 %)Unicenter
88 (0.394 %)CiscoWorks
88 (0.394 %)WSUS
88 (0.394 %)OVSD
88 (0.394 %)Cisco CUCM
88 (0.394 %)Ionix
97 (0.345 %)SCOM
106 (0.296 %)Nagios
106 (0.296 %)McAfee ePO
115 (0.247 %)ServiceCenter
124 (0.197 %)Foglight
IT Contractor Job Market, Vendors CategoryVendors
1309 (15.24 %)Microsoft
2155 (7.643 %)Oracle
3114 (5.621 %)Cisco
494 (4.635 %)SAP
589 (4.389 %)Citrix
684 (4.142 %)HP
779 (3.895 %)VMware
856 (2.761 %)Remedy
948 (2.367 %)IBM
1035 (1.726 %)Altiris
1133 (1.627 %)Red Hat
1221 (1.036 %)Juniper
1320 (0.986 %)Polycom
1419 (0.937 %)EMC
1518 (0.888 %)Avaya
1518 (0.888 %)Siemens
1518 (0.888 %)CheckPoint
1617 (0.838 %)Business Objects
1617 (0.838 %)Symantec
1715 (0.740 %)Lotus