The table below looks at the statistics for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Services Delivery
Rank 75 81 96
Rank change year-on-year
+6 +15
Contract jobs citing Service Delivery 1266 1168 928
As % of all contract IT jobs located in the UK 2.36% 2.25% 2.01%
As % of the Processes & Methodologies category 3.10% 3.01% 2.75%
Number of daily rates quoted 685 647 498
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £400 £375
Average daily rate % change year-on-year
-3.12% +6.66%
90% offered a daily rate of more than £206 £222 £233
10% offered a daily rate of more than £500 £525 £550
UK excluding London average daily rate £375 £375 £340
% change year-on-year
- +10.29%
Number of hourly rates quoted 56 44 36
Average hourly rate £16.50 £14.50 £16.75
Average hourly rate % change year-on-year
+13.79% -13.43%
90% offered a hourly rate of more than £11.00 £10.55 £11.88
10% offered a hourly rate of more than £49.55 £39.20 £27.00
UK excluding London average hourly rate £14.85 £12.49 £16.25
% change year-on-year
+18.89% -23.13%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40851 38864 33748
As % of all contract IT jobs located in the UK 76.14% 74.87% 73.26%
Number of daily rates quoted 25403 23796 20201
Average daily rate £420 £400 £401
Average daily rate % change year-on-year
+5.00% -0.12%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £560 £575
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 1159 1113 1105
Average hourly rate £29.00 £27.00 £32.00
Average hourly rate % change year-on-year
+7.40% -15.62%
90% offered a hourly rate of more than £12.10 £12.25 £13.00
10% offered a hourly rate of more than £49.50 £50.00 £51.50
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 27 March 2015.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 27 March 2015.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 1144 £395 -1.25% 415
London -19 423 £400 -3.49% 156
South East +10 286 £350 -12.38% 73
Berkshire +20 119 £375 -3.84% 28
City of London -11 103 £423 +0.59% 41
East of England +30 86 £381 +33.18% 34
North West -12 80 £355 -15.47% 33
South West +15 79 £375 -10.17% 43
Yorkshire -8 55 £378 +16.15% 32
East Midlands +29 53 £350 +27.27% 10
West Midlands -19 51 £363 +11.53% 26
Scotland +9 50 £398 +16.91% 14
Reading +3 44 £400 +5.96% 8
Wiltshire +31 43 £375 -16.66% 13
Hampshire -15 41 £350 -13.58% 12
Surrey +20 39 £310 -22.50% 10
Manchester +9 39 £369 +15.23% 16
West Yorkshire -7 34 £385 +18.46% 21
Newbury +16 30 £260 -42.22% 5
Buckinghamshire +3 30 £353 -11.81% 6
Wales +9 29 £375 +68.91% 9
Hertfordshire -1 29 £400 +45.45% 8
Oxfordshire +6 28 £421 +23.89% 5
Birmingham +1 24 £400 +11.11% 5
Cheshire -17 23 £400 -5.88% 10
Edinburgh +1 21 £485 +49.23% 4
Cambridgeshire +12 20 £270 -25.51% 6
Milton Keynes +1 20 £351 -12.32% 5
Swindon +18 19 £315 -33.68% 8
Warrington 0 19 £400 -12.32% 1

Service Delivery
Top 30 Related IT Skills

For the 6 months to 27 March 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1135 (43.91%) ITIL
2 557 (21.55%) Service Management
3 539 (20.85%) Finance
4 484 (18.72%) Project Management
5 476 (18.41%) Windows
6 407 (15.74%) Microsoft
7 391 (15.13%) Security Cleared
8 329 (12.73%) SLA
9 266 (10.29%) Agile Software Development
10 251 (9.71%) Change Management
11 249 (9.63%) MS Excel
11 249 (9.63%) SC Cleared
12 243 (9.40%) Degree
13 242 (9.36%) PRINCE2
13 242 (9.36%) Analytical Skills
14 240 (9.28%) Stakeholder Management
15 233 (9.01%) Telecoms
16 228 (8.82%) MS Office
17 213 (8.24%) Active Directory
18 210 (8.12%) Oracle
19 202 (7.81%) SQL
20 198 (7.66%) Cisco
21 182 (7.04%) Management Information System
22 178 (6.89%) ITIL Certification
23 177 (6.85%) VMware
24 174 (6.73%) Linux
25 159 (6.15%) UNIX
26 158 (6.11%) Incident Management
27 156 (6.03%) Firewall
28 154 (5.96%) Java

Service Delivery
Top Related IT Skills by Category

For the 6 months to 27 March 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 126 (4.87%) SharePoint
2 64 (2.48%) MS Exchange
3 49 (1.90%) IIS
4 39 (1.51%) Lync
5 37 (1.43%) Apache
6 28 (1.08%) OpenStack
7 24 (0.93%) Exchange Server 2010
7 24 (0.93%) Tomcat
8 21 (0.81%) Exchange Server 2003
8 21 (0.81%) WebSphere
9 18 (0.70%) SAS
10 17 (0.66%) IBM Notes
11 16 (0.62%) WebLogic
12 15 (0.58%) Blackberry Enterprise Server
13 11 (0.43%) Exchange Server 2007
14 10 (0.39%) Oracle SOA Suite
15 8 (0.31%) Exchange Server 2013
16 7 (0.27%) Office Communications Server
17 6 (0.23%) Oracle BPEL
17 6 (0.23%) WebSphere Application Server
Applications
1 249 (9.63%) MS Excel
2 228 (8.82%) MS Office
3 87 (3.37%) MS Visio
4 83 (3.21%) MS PowerPoint
5 77 (2.98%) MS Project
6 9 (0.35%) AutoCAD
7 3 (0.12%) Acrobat
7 3 (0.12%) Adobe Captivate
7 3 (0.12%) Spreadsheet
7 3 (0.12%) Adobe Creative Suite
8 2 (0.077%) InfoPath
9 1 (0.039%) Adobe Illustrator
9 1 (0.039%) InDesign
Business Applications
1 39 (1.51%) Oracle EBS
2 31 (1.20%) Remedy ITSM
3 18 (0.70%) Oracle EBS R12
4 12 (0.46%) SAP Oil and Gas
5 10 (0.39%) SAP SD
6 9 (0.35%) Dynamics CRM
7 8 (0.31%) BusinessWorks
7 8 (0.31%) SAP FI
7 8 (0.31%) Oracle ERP
7 8 (0.31%) Oracle Payroll
7 8 (0.31%) SAP GRC
7 8 (0.31%) Oracle Procure-to-Pay
8 5 (0.19%) Oracle Retail
8 5 (0.19%) SAP FI/CO
8 5 (0.19%) SAP Retail
8 5 (0.19%) assyst
8 5 (0.19%) SAP CO
9 4 (0.15%) ION MarketView
9 4 (0.15%) Oracle Internet Expenses
10 3 (0.12%) Oracle BPM
Cloud Services
1 32 (1.24%) SaaS
2 29 (1.12%) Office 365
3 18 (0.70%) Microsoft Azure
4 17 (0.66%) PaaS
5 14 (0.54%) Cloud Computing
6 10 (0.39%) Amazon AWS
7 8 (0.31%) IaaS
8 5 (0.19%) GitHub
9 4 (0.15%) Google Apps
9 4 (0.15%) Amazon EC2
10 3 (0.12%) Yammer
11 2 (0.077%) AWS CloudFormation
11 2 (0.077%) Virtual Private Cloud
11 2 (0.077%) Amazon CloudWatch
11 2 (0.077%) SuccessFactors
11 2 (0.077%) ElastiCache
11 2 (0.077%) Amazon ElastiCache
12 1 (0.039%) Amazon S3
12 1 (0.039%) Force.com
Communications & Networking
1 156 (6.03%) Firewall
2 144 (5.57%) WAN
3 120 (4.64%) LAN
4 86 (3.33%) SAN
5 75 (2.90%) Internet
6 69 (2.67%) DNS
7 68 (2.63%) TCP/IP
8 63 (2.44%) MPLS
9 58 (2.24%) VPN
10 50 (1.93%) HTTP
11 47 (1.82%) BGP
12 40 (1.55%) VoIP
12 40 (1.55%) Cisco ASA
13 36 (1.39%) DHCP
14 32 (1.24%) SSL
15 31 (1.20%) OSPF
15 31 (1.20%) Wireless
15 31 (1.20%) Network Security
16 29 (1.12%) NAS
16 29 (1.12%) 3G
Database & Business Intelligence
1 153 (5.92%) SQL Server
2 41 (1.59%) Oracle Database
3 35 (1.35%) Data Warehouse
4 33 (1.28%) SQL Server Integration Services
5 26 (1.01%) MySQL
5 26 (1.01%) Oracle Database 11g
6 24 (0.93%) SQL Server Analysis Services
6 24 (0.93%) SQL Server Reporting Services
7 22 (0.85%) Relational Database
8 21 (0.81%) NoSQL
9 20 (0.77%) MongoDB
10 18 (0.70%) SQL Server 2008
11 17 (0.66%) SQL Server 2005
11 17 (0.66%) Oracle Reports
12 16 (0.62%) Apache Cassandra
13 14 (0.54%) SQL Server 2012
13 14 (0.54%) Crystal Reports
13 14 (0.54%) SAP BW
14 12 (0.46%) Big Data
15 11 (0.43%) Oracle BI EE
Development Applications
1 37 (1.43%) Git (software)
2 34 (1.32%) Visual Studio
3 17 (0.66%) MSI
3 17 (0.66%) Subversion
4 16 (0.62%) Jenkins
5 15 (0.58%) Team Foundation Server
6 14 (0.54%) Maven
7 8 (0.31%) JIRA
7 8 (0.31%) Toad
8 6 (0.23%) Introscope
9 4 (0.15%) JUnit
9 4 (0.15%) TeamCity
10 3 (0.12%) Oracle Forms
10 3 (0.12%) Selenium
11 2 (0.077%) FitNesse
11 2 (0.077%) Psake
11 2 (0.077%) Cucumber
11 2 (0.077%) Rational DOORS
11 2 (0.077%) Hudson
11 2 (0.077%) MSBuild
General
1 539 (20.85%) Finance
2 233 (9.01%) Telecoms
3 133 (5.15%) Banking
4 87 (3.37%) Retail
5 72 (2.79%) Legal
6 37 (1.43%) Publishing
6 37 (1.43%) Investment Banking
7 33 (1.28%) Back Office
8 32 (1.24%) Manufacturing
8 32 (1.24%) Marketing
9 28 (1.08%) Local Government
10 23 (0.89%) Pharmaceutical
11 22 (0.85%) Front Office
12 21 (0.81%) Law
13 16 (0.62%) Financial Institution
14 15 (0.58%) Retail Banking
15 14 (0.54%) Billing
16 11 (0.43%) Spanish Language
17 10 (0.39%) Games
18 9 (0.35%) Advertising
Job Titles
1 485 (18.76%) Service Manager
2 380 (14.70%) Analyst
3 362 (14.00%) Delivery Manager
4 323 (12.50%) Services Delivery Manager
5 214 (8.28%) Project Manager
6 161 (6.23%) Architect
7 131 (5.07%) Consultant
8 117 (4.53%) Service Analyst
9 110 (4.26%) Business Analyst
10 86 (3.33%) Developer
11 72 (2.79%) Network Engineer
12 68 (2.63%) Transition Manager
13 64 (2.48%) Support Analyst
13 64 (2.48%) Administrator
14 52 (2.01%) Service Desk Analyst
15 51 (1.97%) Service Transition Manager
16 50 (1.93%) Support Engineer
17 46 (1.78%) Team Leader
17 46 (1.78%) Infrastructure Manager
18 45 (1.74%) Senior Manager
Libraries, Frameworks & Software Standards
1 111 (4.29%) .NET
2 80 (3.09%) Web Services
3 71 (2.75%) XML
4 50 (1.93%) HTML
5 43 (1.66%) REST
6 35 (1.35%) .NET Framework
6 35 (1.35%) Middleware
7 28 (1.08%) JSON
7 28 (1.08%) Oracle Fusion
8 26 (1.01%) ASP.NET
9 22 (0.85%) CSS
10 20 (0.77%) SOAP
11 19 (0.74%) Java EE
12 16 (0.62%) J2EE
13 13 (0.50%) Django
14 12 (0.46%) MDX
15 9 (0.35%) jQuery
15 9 (0.35%) WSDL
16 8 (0.31%) Sass
16 8 (0.31%) HTML5
Miscellaneous
1 242 (9.36%) Analytical Skills
2 182 (7.04%) Management Information System
3 74 (2.86%) Computer Science
4 59 (2.28%) Open Source
5 47 (1.82%) NHS
6 42 (1.62%) Clustering
7 32 (1.24%) Blackberry
8 29 (1.12%) Statistics
9 27 (1.04%) Video Conferencing
9 27 (1.04%) FMCG
10 24 (0.93%) Replication
10 24 (0.93%) PKI
11 22 (0.85%) GIS
12 21 (0.81%) User Experience
13 19 (0.74%) CMDB
14 18 (0.70%) Enterprise Software
15 17 (0.66%) Visualisation
15 17 (0.66%) N-Tier
16 16 (0.62%) PMI
16 16 (0.62%) Data Protection Act
Operating Systems
1 476 (18.41%) Windows
2 174 (6.73%) Linux
3 159 (6.15%) UNIX
4 126 (4.87%) Windows Server 2008
5 107 (4.14%) Windows 7
6 72 (2.79%) Windows Server 2003
7 40 (1.55%) Windows XP
8 37 (1.43%) Red Hat Enterprise Linux
9 34 (1.32%) Windows Server 2012
10 31 (1.20%) CentOS
10 31 (1.20%) Solaris
11 29 (1.12%) Windows 8
12 27 (1.04%) AIX
13 23 (0.89%) Android
14 21 (0.81%) Windows Vista
15 18 (0.70%) Ubuntu
16 17 (0.66%) Apple iOS
17 10 (0.39%) Windows Mobile
17 10 (0.39%) Mac OS X
18 7 (0.27%) Windows 2000 Server
Processes & Methodologies
1 1135 (43.91%) ITIL
2 557 (21.55%) Service Management
3 484 (18.72%) Project Management
4 266 (10.29%) Agile Software Development
5 251 (9.71%) Change Management
6 242 (9.36%) PRINCE2
7 240 (9.28%) Stakeholder Management
8 158 (6.11%) Incident Management
9 148 (5.73%) Continuous Improvement
10 133 (5.15%) Migration
11 126 (4.87%) Problem Management
12 125 (4.84%) Risk Management
13 113 (4.37%) ITSM
14 112 (4.33%) Disaster Recovery
15 99 (3.83%) Performance Management
16 94 (3.64%) Configuration Management
17 90 (3.48%) Programme Management
18 87 (3.37%) Business Intelligence
19 82 (3.17%) Mentoring
20 80 (3.09%) ITIL V3
Programming Languages
1 202 (7.81%) SQL
2 154 (5.96%) Java
3 73 (2.82%) C#
4 70 (2.71%) C
5 50 (1.93%) Python
6 49 (1.90%) PowerShell
7 46 (1.78%) JavaScript
8 38 (1.47%) PHP
9 35 (1.35%) VB
10 34 (1.32%) Perl
11 32 (1.24%) Ruby
12 25 (0.97%) PL/SQL
13 23 (0.89%) VBScript
14 20 (0.77%) VB.NET
15 18 (0.70%) Bash Shell
16 16 (0.62%) VBA
16 16 (0.62%) Shell Script
17 13 (0.50%) Scala
18 8 (0.31%) T-SQL
19 7 (0.27%) R
Qualifications
1 391 (15.13%) Security Cleared
2 249 (9.63%) SC Cleared
3 243 (9.40%) Degree
4 178 (6.89%) ITIL Certification
5 107 (4.14%) Cisco Certification
6 88 (3.40%) DV Cleared
7 67 (2.59%) Microsoft Certification
8 61 (2.36%) CCNP
9 59 (2.28%) CCNA
10 54 (2.09%) MCSE
11 44 (1.70%) PRINCE2 Practitioner
12 40 (1.55%) PMI Certification
13 37 (1.43%) MCP
14 33 (1.28%) ITIL Foundation Certificate
15 26 (1.01%) PMP
16 25 (0.97%) PRINCE2 Certification
16 25 (0.97%) ISEB
17 18 (0.70%) HND
18 17 (0.66%) CISSP
19 15 (0.58%) CCIE
Quality Assurance & Compliance
1 329 (12.73%) SLA
2 80 (3.09%) QA
3 30 (1.16%) ISO/IEC 27001
4 25 (0.97%) Sarbanes-Oxley
5 15 (0.58%) ISO 9001
6 13 (0.50%) JSP 440
7 12 (0.46%) COBIT
8 5 (0.19%) PCI DSS
9 3 (0.12%) ISO 9000
10 2 (0.077%) COSO
10 2 (0.077%) Basel III
10 2 (0.077%) EMIR
10 2 (0.077%) Dodd-Frank
10 2 (0.077%) BS25999
10 2 (0.077%) ISO/IEC 20000
10 2 (0.077%) HL7
10 2 (0.077%) ISO 14001
11 1 (0.039%) ISO 8583
11 1 (0.039%) GxP
11 1 (0.039%) BS15000
System Software
1 213 (8.24%) Active Directory
2 100 (3.87%) VMware Infrastructure
3 55 (2.13%) vSphere
4 41 (1.59%) Hyper-V
5 27 (1.04%) vCloud
6 16 (0.62%) VMware ESX
7 15 (0.58%) XenApp
7 15 (0.58%) Samba
7 15 (0.58%) XenDesktop
8 14 (0.54%) VMware ESXi
9 10 (0.39%) VMware Workstation
10 7 (0.27%) Microsoft App-V
10 7 (0.27%) Terminal Services
11 6 (0.23%) Firmware
11 6 (0.23%) NFS
12 4 (0.15%) MetaFrame
12 4 (0.15%) XenServer
13 3 (0.12%) Terminal Server
13 3 (0.12%) Forefront TMG
13 3 (0.12%) Oracle RAC
Systems Management
1 56 (2.17%) SCCM
2 44 (1.70%) Opscode Chef
3 43 (1.66%) Puppet
4 26 (1.01%) SCOM
5 25 (0.97%) ZABBIX
6 20 (0.77%) OpenView Configuration Management
7 15 (0.58%) Tivoli Storage Manager
8 14 (0.54%) Nagios
9 13 (0.50%) OVSD
9 13 (0.50%) Graphite
10 12 (0.46%) Kibana
10 12 (0.46%) Graylog
10 12 (0.46%) Backup Exec
10 12 (0.46%) Zenoss
11 11 (0.43%) WhatsUp Gold
12 10 (0.39%) FortiGate
13 9 (0.35%) McAfee ePO
13 9 (0.35%) Systems Management Server (SMS)
13 9 (0.35%) SCOrch
14 7 (0.27%) Control-M
Vendors
1 407 (15.74%) Microsoft
2 210 (8.12%) Oracle
3 198 (7.66%) Cisco
4 177 (6.85%) VMware
5 120 (4.64%) SAP
6 118 (4.56%) Citrix
7 104 (4.02%) HP
8 65 (2.51%) McAfee
9 60 (2.32%) CheckPoint
9 60 (2.32%) Red Hat
10 57 (2.21%) F5
11 50 (1.93%) Juniper
12 49 (1.90%) Remedy
13 38 (1.47%) IBM
14 37 (1.43%) BMC
15 31 (1.20%) Avaya
16 30 (1.16%) Symantec
17 29 (1.12%) Ericsson
18 28 (1.08%) Salesforce.com
19 26 (1.01%) Perforce
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