The table below looks at the statistics for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Services Delivery
Rank 100 82 101
Rank change year-on-year
-18 +19
Contract jobs citing Service Delivery 1126 1204 966
As % of all contract IT jobs located in the UK 2.02% 2.27% 1.96%
As % of the Processes & Methodologies category 2.60% 2.99% 2.63%
Number of daily rates quoted 685 727 478
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £375 £376
Average daily rate % change year-on-year
+3.33% -0.13%
90% offered a daily rate of more than £225 £225 £205
10% offered a daily rate of more than £550 £550 £543
UK excluding London average daily rate £388 £363 £350
% change year-on-year
+6.89% +3.57%
Number of hourly rates quoted 33 47 26
Average hourly rate £17.50 £15.50 £15.50
Average hourly rate % change year-on-year
+12.90% -
90% offered a hourly rate of more than £12.00 £10.10 £11.75
10% offered a hourly rate of more than £40.00 £28.50 £41.25
UK excluding London average hourly rate £16.50 £14.75 £15.00
% change year-on-year
+11.86% -1.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
43274 40267 36736
As % of all contract IT jobs located in the UK 77.50% 76.08% 74.60%
Number of daily rates quoted 27921 25102 22050
Average daily rate £413 £400 £410
Average daily rate % change year-on-year
+3.12% -2.43%
90% offered a daily rate of more than £288 £275 £274
10% offered a daily rate of more than £575 £572 £575
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 1158 1185 1094
Average hourly rate £29.00 £26.50 £30.00
Average hourly rate % change year-on-year
+9.43% -11.66%
90% offered a hourly rate of more than £12.40 £13.00 £12.93
10% offered a hourly rate of more than £50.00 £47.50 £47.50
UK excluding London average hourly rate £30.00 £28.50 £30.50
% change year-on-year
+5.26% -6.55%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 3 July 2015.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 3 July 2015.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 1039 £395 +3.94% 378
London -26 377 £395 -1.25% 118
South East -21 220 £400 +7.38% 73
South West +7 100 £400 +6.66% 30
City of London -14 93 £430 +10.96% 39
East of England -1 91 £350 -6.66% 26
North West -11 83 £388 -1.89% 41
Berkshire -8 60 £375 +3.44% 16
West Midlands -13 51 £325 +8.33% 36
Manchester +13 46 £388 +26.01% 27
East Midlands +3 41 £406 +9.79% 14
Scotland -8 40 £325 +3.58% 12
Yorkshire -43 39 £381 +17.30% 33
Buckinghamshire -2 38 £400 +6.66% 9
Surrey -7 38 £468 +43.84% 10
Hampshire -26 37 £400 +19.40% 15
Hertfordshire +5 33 £300 -17.24% 7
Wiltshire +21 32 £413 -17.50% 8
Bristol +16 31 £373 -11.09% 6
Reading +10 31 £395 -7.05% 12
West Yorkshire -36 31 £413 +21.32% 22
Birmingham +7 27 £320 - 19
North East -8 27 £475 +28.81% 6
Bedfordshire +14 26 £325 -29.72% 9
Luton +15 23 £350 -22.22% 5
Milton Keynes -10 23 £400 +16.36% 8
Wales +14 22 £356 +11.76% 5
Edinburgh +4 21 £394 -16.00% 4
Cheshire 0 20 £375 +15.38% 10
Tyne and Wear -16 18 £360 +2.85% 6

Service Delivery
Top 30 Related IT Skills

For the 6 months to 3 July 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1045 (42.74%) ITIL
2 519 (21.23%) Finance
3 511 (20.90%) Service Management
4 477 (19.51%) Project Management
5 392 (16.03%) Windows
6 346 (14.15%) Microsoft
7 315 (12.88%) SLA
7 315 (12.88%) Security Cleared
8 277 (11.33%) Change Management
9 253 (10.35%) PRINCE2
10 232 (9.49%) Analytical Skills
11 231 (9.45%) Stakeholder Management
12 227 (9.28%) Cisco
13 226 (9.24%) Degree
14 219 (8.96%) Agile Software Development
15 218 (8.92%) SC Cleared
16 204 (8.34%) MS Excel
17 191 (7.81%) Telecoms
18 190 (7.77%) Management Information System
19 188 (7.69%) Active Directory
20 184 (7.53%) ITIL Certification
20 184 (7.53%) MS Office
21 178 (7.28%) SQL
22 177 (7.24%) VMware
23 155 (6.34%) Oracle
24 151 (6.18%) Continuous Improvement
25 150 (6.13%) Incident Management
26 149 (6.09%) SQL Server
27 146 (5.97%) Linux
28 145 (5.93%) Firewall

Service Delivery
Top Related IT Skills by Category

For the 6 months to 3 July 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 101 (4.13%) SharePoint
2 80 (3.27%) MS Exchange
3 62 (2.54%) IIS
4 37 (1.51%) Apache
5 34 (1.39%) Exchange Server 2010
6 32 (1.31%) Tomcat
7 29 (1.19%) Lync
8 24 (0.98%) JBoss
8 24 (0.98%) IBM Notes
8 24 (0.98%) Exchange Server 2007
9 23 (0.94%) OpenStack
10 18 (0.74%) WebSphere
11 16 (0.65%) Exchange Server 2003
12 15 (0.61%) WebLogic
13 10 (0.41%) Confluence
14 9 (0.37%) Office Communications Server
14 9 (0.37%) Exchange Server 2013
15 8 (0.33%) Blackberry Enterprise Server
16 7 (0.29%) CMS
16 7 (0.29%) SAS
Applications
1 204 (8.34%) MS Excel
2 184 (7.53%) MS Office
3 64 (2.62%) MS Project
4 61 (2.49%) MS PowerPoint
5 42 (1.72%) MS Visio
6 8 (0.33%) AutoCAD
7 6 (0.25%) SOLIDWORKS
7 6 (0.25%) Spreadsheet
8 2 (0.082%) InfoPath
8 2 (0.082%) PTC Creo
9 1 (0.041%) Adobe Captivate
9 1 (0.041%) PowerPivot
9 1 (0.041%) Adobe Creative Suite
9 1 (0.041%) SPSS
9 1 (0.041%) Acrobat
Business Applications
1 34 (1.39%) Remedy ITSM
2 18 (0.74%) Oracle EBS
3 12 (0.49%) Dynamics CRM
3 12 (0.49%) Oracle EBS R12
4 11 (0.45%) Oracle ERP
5 8 (0.33%) assyst
6 7 (0.29%) SAP Oil and Gas
7 6 (0.25%) SAP CO
7 6 (0.25%) Oracle Payroll
7 6 (0.25%) SAP FI/CO
7 6 (0.25%) SAP FI
8 5 (0.20%) Agresso
8 5 (0.20%) SAP Retail
9 4 (0.16%) thinkFolio
9 4 (0.16%) Maximo
9 4 (0.16%) Oracle Procure-to-Pay
10 3 (0.12%) Oracle Internet Expenses
10 3 (0.12%) SAP HR
10 3 (0.12%) SAP MII
10 3 (0.12%) Oracle iRecruitment
Cloud Services
1 51 (2.09%) Amazon AWS
2 39 (1.60%) SaaS
3 36 (1.47%) Office 365
4 35 (1.43%) Microsoft Azure
5 31 (1.27%) PaaS
6 25 (1.02%) IaaS
7 16 (0.65%) Cloud Computing
8 4 (0.16%) Yammer
9 3 (0.12%) AWS CloudFormation
9 3 (0.12%) Amazon EC2
10 2 (0.082%) Google Analytics
10 2 (0.082%) Google Apps
10 2 (0.082%) Virtual Private Cloud
10 2 (0.082%) Amazon CloudWatch
10 2 (0.082%) SuccessFactors
10 2 (0.082%) GitHub
10 2 (0.082%) Amazon ElastiCache
11 1 (0.041%) SoftLayer
11 1 (0.041%) Taleo
Communications & Networking
1 145 (5.93%) Firewall
2 129 (5.28%) WAN
3 125 (5.11%) LAN
4 86 (3.52%) SAN
5 84 (3.44%) TCP/IP
6 70 (2.86%) DNS
7 66 (2.70%) Internet
8 62 (2.54%) VPN
9 51 (2.09%) MPLS
10 50 (2.04%) Network Security
11 49 (2.00%) NAS
12 43 (1.76%) SSL
13 41 (1.68%) Cisco ASA
14 40 (1.64%) DHCP
15 39 (1.60%) Wireless
16 35 (1.43%) BGP
17 33 (1.35%) HTTP
18 32 (1.31%) OSPF
19 27 (1.10%) Cisco IOS
20 26 (1.06%) 3G
Database & Business Intelligence
1 149 (6.09%) SQL Server
2 33 (1.35%) Relational Database
3 27 (1.10%) Data Warehouse
4 25 (1.02%) SQL Server Integration Services
5 23 (0.94%) SQL Server Reporting Services
6 22 (0.90%) SQL Server Analysis Services
7 21 (0.86%) MySQL
8 19 (0.78%) Big Data
9 17 (0.70%) Oracle Database
9 17 (0.70%) RDBMS
10 16 (0.65%) SQL Server 2005
11 15 (0.61%) SQL Server 2012
12 13 (0.53%) MongoDB
12 13 (0.53%) NoSQL
13 11 (0.45%) Crystal Reports
14 9 (0.37%) OLTP
14 9 (0.37%) Oracle BI EE
14 9 (0.37%) Oracle Database 11g
14 9 (0.37%) Hadoop
15 8 (0.33%) Oracle Reports
Development Applications
1 34 (1.39%) Git (software)
2 32 (1.31%) Subversion
3 21 (0.86%) JIRA
4 20 (0.82%) Jenkins
5 18 (0.74%) Visual Studio
6 14 (0.57%) Team Foundation Server
7 10 (0.41%) TeamCity
8 7 (0.29%) ClearCase
9 5 (0.20%) ClearQuest
9 5 (0.20%) Maven
9 5 (0.20%) Introscope
10 4 (0.16%) Toad
11 3 (0.12%) Selenium
11 3 (0.12%) SQL Server Management Studio (SSMS)
12 2 (0.082%) Psake
12 2 (0.082%) Cucumber
12 2 (0.082%) Rational DOORS
12 2 (0.082%) Hudson
12 2 (0.082%) LoadRunner
12 2 (0.082%) JMeter
General
1 519 (21.23%) Finance
2 191 (7.81%) Telecoms
3 113 (4.62%) Banking
4 78 (3.19%) Retail
5 59 (2.41%) Legal
6 38 (1.55%) Manufacturing
6 38 (1.55%) Investment Banking
6 38 (1.55%) Marketing
7 33 (1.35%) Local Government
8 28 (1.15%) Back Office
9 27 (1.10%) Law
10 26 (1.06%) Pharmaceutical
11 24 (0.98%) Publishing
12 18 (0.74%) Financial Institution
13 17 (0.70%) Billing
14 14 (0.57%) Spanish Language
15 13 (0.53%) Front Office
16 11 (0.45%) Automotive
17 8 (0.33%) Advertising
17 8 (0.33%) Retail Banking
Job Titles
1 444 (18.16%) Service Manager
2 383 (15.66%) Analyst
3 305 (12.47%) Delivery Manager
4 266 (10.88%) Services Delivery Manager
5 231 (9.45%) Project Manager
6 152 (6.22%) Architect
7 121 (4.95%) Business Analyst
8 117 (4.79%) Consultant
9 112 (4.58%) Service Analyst
10 76 (3.11%) Developer
11 71 (2.90%) Network Engineer
11 71 (2.90%) Transition Manager
12 68 (2.78%) Administrator
13 64 (2.62%) Support Analyst
14 59 (2.41%) Service Transition Manager
15 54 (2.21%) Support Engineer
16 49 (2.00%) IT Services Manager
17 42 (1.72%) Service Desk Analyst
17 42 (1.72%) Team Leader
18 39 (1.60%) Applications Support
Libraries, Frameworks & Software Standards
1 99 (4.05%) .NET
2 52 (2.13%) HTML
3 51 (2.09%) Web Services
4 44 (1.80%) XML
5 43 (1.76%) Middleware
6 32 (1.31%) CSS
7 28 (1.15%) ASP.NET
8 24 (0.98%) REST
9 23 (0.94%) .NET Framework
10 18 (0.74%) J2EE
11 17 (0.70%) SOAP
12 13 (0.53%) Django
13 12 (0.49%) JSON
13 12 (0.49%) JSP
13 12 (0.49%) Sass
14 11 (0.45%) HTML5
15 10 (0.41%) RESTful
16 9 (0.37%) WCF
16 9 (0.37%) Entity Framework
17 8 (0.33%) Java EE
Miscellaneous
1 232 (9.49%) Analytical Skills
2 190 (7.77%) Management Information System
3 143 (5.85%) Data Centre
4 61 (2.49%) Computer Science
5 46 (1.88%) Statistics
6 38 (1.55%) PKI
7 36 (1.47%) NHS
8 31 (1.27%) Clustering
9 24 (0.98%) PMI
9 24 (0.98%) Hybrid Cloud
10 22 (0.90%) FMCG
11 21 (0.86%) Blackberry
11 21 (0.86%) Replication
12 18 (0.74%) GIS
13 17 (0.70%) Freedom of Information
13 17 (0.70%) Enterprise Software
14 16 (0.65%) Performance Metrics
15 15 (0.61%) User Experience
15 15 (0.61%) CMDB
16 13 (0.53%) Video Conferencing
Operating Systems
1 392 (16.03%) Windows
2 146 (5.97%) Linux
3 125 (5.11%) UNIX
4 91 (3.72%) Windows Server 2008
5 81 (3.31%) Windows 7
6 59 (2.41%) Windows Server 2003
7 41 (1.68%) Red Hat Enterprise Linux
8 33 (1.35%) Solaris
9 32 (1.31%) Windows Server 2012
10 29 (1.19%) Windows 8
11 23 (0.94%) Windows XP
12 20 (0.82%) AIX
13 17 (0.70%) Android
14 16 (0.65%) CentOS
14 16 (0.65%) Apple iOS
15 9 (0.37%) Mac OS X
15 9 (0.37%) Ubuntu
16 8 (0.33%) Windows Mobile
17 6 (0.25%) Windows Vista
17 6 (0.25%) Windows 2000 Server
Processes & Methodologies
1 1045 (42.74%) ITIL
2 511 (20.90%) Service Management
3 477 (19.51%) Project Management
4 277 (11.33%) Change Management
5 253 (10.35%) PRINCE2
6 231 (9.45%) Stakeholder Management
7 219 (8.96%) Agile Software Development
8 151 (6.18%) Continuous Improvement
9 150 (6.13%) Incident Management
10 140 (5.73%) Problem Management
11 138 (5.64%) ITSM
12 120 (4.91%) Migration
13 115 (4.70%) Risk Management
14 96 (3.93%) Performance Management
15 95 (3.89%) Programme Management
16 91 (3.72%) Coaching
17 89 (3.64%) Mentoring
17 89 (3.64%) Disaster Recovery
18 86 (3.52%) Configuration Management
19 82 (3.35%) CRM
Programming Languages
1 178 (7.28%) SQL
2 108 (4.42%) Java
3 57 (2.33%) C
4 51 (2.09%) C#
5 46 (1.88%) JavaScript
6 44 (1.80%) Python
7 32 (1.31%) Perl
7 32 (1.31%) PowerShell
8 26 (1.06%) Ruby
8 26 (1.06%) PHP
9 22 (0.90%) VB
10 19 (0.78%) Shell Script
11 14 (0.57%) Bash Shell
12 9 (0.37%) T-SQL
13 8 (0.33%) VBA
14 7 (0.29%) VB.NET
14 7 (0.29%) PL/SQL
15 6 (0.25%) VBScript
15 6 (0.25%) R
16 5 (0.20%) Scala
Qualifications
1 315 (12.88%) Security Cleared
2 226 (9.24%) Degree
3 218 (8.92%) SC Cleared
4 184 (7.53%) ITIL Certification
5 110 (4.50%) Cisco Certification
6 62 (2.54%) CCNP
6 62 (2.54%) DV Cleared
7 57 (2.33%) Microsoft Certification
8 56 (2.29%) CCNA
9 52 (2.13%) PMI Certification
10 45 (1.84%) MCSE
10 45 (1.84%) ITIL Foundation Certificate
11 35 (1.43%) PRINCE2 Practitioner
12 31 (1.27%) PMP
12 31 (1.27%) PRINCE2 Certification
13 25 (1.02%) MCP
14 21 (0.86%) CCIE
15 19 (0.78%) CISSP
16 17 (0.70%) CISM
17 16 (0.65%) CCDP
Quality Assurance & Compliance
1 315 (12.88%) SLA
2 90 (3.68%) QA
3 40 (1.64%) ISO/IEC 27001
4 16 (0.65%) COBIT
4 16 (0.65%) ISO 9001
5 15 (0.61%) JSP 440
6 10 (0.41%) PCI DSS
7 9 (0.37%) Sarbanes-Oxley
8 5 (0.20%) ISO/IEC 20000
9 3 (0.12%) ISO 14001
10 2 (0.082%) Data Quality
10 2 (0.082%) P3O
11 1 (0.041%) EMIR
11 1 (0.041%) Dodd-Frank
11 1 (0.041%) COSO
11 1 (0.041%) BS25999
11 1 (0.041%) ISO 8583
11 1 (0.041%) BS15000
11 1 (0.041%) GxP
System Software
1 188 (7.69%) Active Directory
2 99 (4.05%) VMware Infrastructure
3 51 (2.09%) vSphere
4 37 (1.51%) Hyper-V
5 24 (0.98%) vCloud
6 21 (0.86%) XenApp
7 15 (0.61%) VMware ESX
8 12 (0.49%) ISA Server
8 12 (0.49%) XenDesktop
9 11 (0.45%) VMware ESXi
10 8 (0.33%) UAG
10 8 (0.33%) Samba
10 8 (0.33%) Oracle RAC
11 7 (0.29%) Terminal Services
12 6 (0.25%) VMware Workstation
12 6 (0.25%) Microsoft App-V
13 5 (0.20%) Firmware
13 5 (0.20%) Terminal Server
13 5 (0.20%) NFS
13 5 (0.20%) Varnish
Systems Management
1 52 (2.13%) SCCM
2 49 (2.00%) Puppet
3 42 (1.72%) Opscode Chef
4 26 (1.06%) SCOM
5 19 (0.78%) ZABBIX
6 17 (0.70%) SCOrch
7 15 (0.61%) Control-M
8 10 (0.41%) Tivoli Storage Manager
8 10 (0.41%) McAfee ePO
9 9 (0.37%) WhatsUp Gold
9 9 (0.37%) SCSM
10 8 (0.33%) Graphite
10 8 (0.33%) vMotion
11 7 (0.29%) Norton AntiVirus
12 6 (0.25%) Nagios
13 5 (0.20%) Cisco IPCC
13 5 (0.20%) SolarWinds Orion
13 5 (0.20%) CA Wily
13 5 (0.20%) Tivoli
13 5 (0.20%) Kibana
Vendors
1 346 (14.15%) Microsoft
2 227 (9.28%) Cisco
3 177 (7.24%) VMware
4 155 (6.34%) Oracle
5 138 (5.64%) Citrix
6 122 (4.99%) SAP
7 115 (4.70%) HP
8 56 (2.29%) CheckPoint
9 54 (2.21%) Juniper
9 54 (2.21%) Red Hat
10 51 (2.09%) McAfee
11 50 (2.04%) Remedy
12 43 (1.76%) F5
13 39 (1.60%) Symantec
14 37 (1.51%) IBM
15 34 (1.39%) BMC
16 31 (1.27%) NetApp
17 27 (1.10%) Lotus
18 26 (1.06%) Dell
19 25 (1.02%) Ericsson
City, London
LA International
Posted: Yesterday
Chessington, Surrey
ReThink Recruitment
Posted: Yesterday
City, London
Oscar Associates (UK) Ltd
Rate: £250 - £340 per annum
Posted: Yesterday
Slough, Berkshire
Computer People
Rate: £300.00 per day + Contract
Posted: 2 days ago
Halifax, West Yorkshire
Reed Technology
Rate: £183 - £203 per day
Posted: 2 days ago
Edinburgh, Midlothian
Lorien Resourcing
Posted: 2 days ago
Norwich, Norfolk
Circle Housing
Rate: From £33,274 to £38,988 per annum pro rata
Posted: 2 days ago
London
TEKsystems
Rate: £200 - £225 per day
Posted: 2 days ago
Brighton, East Sussex
Connectus
Rate: £360 per day
Posted: 2 days ago
Bristol, Avon
Randstad Technologies
Rate: £350 - £400 per day
Posted: 3 days ago
City, London
Oliver James Associates
Rate: £65000 - £75000 per annum
Posted: 3 days ago
Swindon, Wiltshire
Synergize Consulting
Rate: Unspecified
Posted: 3 days ago
Swindon, Wiltshire
Synergize Consulting
Posted: 3 days ago
Coventry, West Midlands (County)
Synergize Consulting
Rate: From £600 to £650 per day
Posted: 4 days ago
Edinburgh, Midlothian
Lorien Resourcing
Posted: 4 days ago
Surrey
Intapeople
Rate: £350 - £400 per day
Posted: 4 days ago
Edinburgh, Midlothian
Lorien Resourcing
Posted: 4 days ago
Cheshire
Lorien Resourcing
Rate: Market rates
Posted: 5 days ago
Gourock, Renfrewshire
Reed Technology
Rate: £380 - £440 per day
Posted: 5 days ago
Gourock, Renfrewshire
Connectus
Rate: £440 per day
Posted: 5 days ago