The table below looks at the statistics for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Services Delivery
Rank 80 124 103
Rank change year-on-year
+44 -21
Contract jobs citing Service Delivery 1257 920 1073
As % of all contract IT jobs located in the UK 2.22% 1.72% 1.85%
As % of the Processes & Methodologies category 3.00% 2.35% 2.61%
Number of daily rates quoted 780 496 516
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £370 £375
Average daily rate % change year-on-year
+8.10% -1.33%
90% offered a daily rate of more than £225 £181 £195
10% offered a daily rate of more than £550 £511 £550
UK excluding London average daily rate £380 £350 £350
% change year-on-year
+8.72% -0.14%
Number of hourly rates quoted 65 26 56
Average hourly rate £16.00 £17.60 £19.00
Average hourly rate % change year-on-year
-9.06% -7.39%
90% offered a hourly rate of more than £10.29 £11.75 £14.30
10% offered a hourly rate of more than £27.53 £37.25 £34.14
UK excluding London average hourly rate £15.00 £17.69 £18.74
% change year-on-year
-15.20% -5.59%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41933 39117 41115
As % of all contract IT jobs located in the UK 74.18% 73.26% 70.98%
Number of daily rates quoted 26041 24038 23859
Average daily rate £410 £400 £400
Average daily rate % change year-on-year
+2.50% -
90% offered a daily rate of more than £275 £273 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 1160 1070 1463
Average hourly rate £25.00 £29.00 £31.50
Average hourly rate % change year-on-year
-13.79% -7.93%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £50.00 £50.00 £45.00
UK excluding London average hourly rate £26.50 £30.00 £31.00
% change year-on-year
-11.66% -3.22%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 1 September 2014.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 1 September 2014.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 1142 £400 +6.66% 365
London +32 446 £400 +2.23% 112
South East +9 233 £347 -0.72% 78
East of England +20 101 £425 +6.25% 33
North West +33 95 £350 +16.66% 35
City of London +3 93 £425 +8.97% 27
South West -14 80 £425 +13.33% 28
Yorkshire +41 74 £425 +30.76% 34
Hampshire +20 66 £375 +3.44% 11
West Midlands +4 61 £400 +10.34% 27
Berkshire -6 58 £363 +21.84% 21
Scotland +15 57 £350 +12.00% 8
West Yorkshire +44 55 £425 +193.10% 25
Buckinghamshire +8 44 £325 +19.81% 13
Milton Keynes +8 41 £330 +50.68% 4
Cheshire +16 34 £398 +6.00% 11
Manchester +6 34 £325 +65.07% 15
Bedfordshire +6 29 £500 +73.91% 9
Glasgow +16 28 £229 -54.20% 3
Gloucestershire +7 27 £440 +51.72% 5
Cambridgeshire +1 27 £300 -25.00% 7
North East -6 27 £375 +7.91% 3
Leeds +15 26 £388 +203.92% 17
Tyne and Wear +1 26 £375 +108.33% 1
Wales +6 23 £394 +57.50% 9
East Midlands -13 23 £405 +24.61% 14
Surrey +2 22 £300 -25.00% 16
Hertfordshire 0 22 £470 +10.58% 8
Newcastle upon Tyne -3 22 £375 - 1
South Wales +4 21 £363 +45.00% 9

Service Delivery
Top 30 Related IT Skills

For the 6 months to 1 September 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1000 (40.27%) ITIL
2 513 (20.66%) Service Management
2 513 (20.66%) Finance
3 454 (18.28%) Project Management
4 405 (16.31%) Security Cleared
5 403 (16.23%) Windows
5 403 (16.23%) Microsoft
6 314 (12.65%) SLA
7 257 (10.35%) SC Cleared
8 256 (10.31%) PRINCE2
9 249 (10.03%) Change Management
10 211 (8.50%) MS Excel
11 209 (8.42%) Stakeholder Management
12 193 (7.77%) MS Office
13 187 (7.53%) SQL
14 180 (7.25%) Oracle
15 178 (7.17%) Active Directory
16 175 (7.05%) Management Information System
16 175 (7.05%) Degree
17 170 (6.85%) Incident Management
18 161 (6.48%) Continuous Improvement
19 157 (6.32%) HP
20 151 (6.08%) Cisco
21 147 (5.92%) Linux
22 144 (5.80%) Telecoms
23 133 (5.36%) ITIL Certification
24 126 (5.07%) ITSM
25 121 (4.87%) SQL Server
26 120 (4.83%) Migration
27 119 (4.79%) Agile Software Development

Service Delivery
Top Related IT Skills by Category

For the 6 months to 1 September 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 98 (3.95%) SharePoint
2 67 (2.70%) MS Exchange
3 59 (2.38%) WebSphere
4 51 (2.05%) IIS
5 34 (1.37%) Apache
6 30 (1.21%) Oracle Workflow
7 27 (1.09%) Lync
7 27 (1.09%) Exchange Server 2010
8 26 (1.05%) IBM Notes
9 21 (0.85%) BizTalk Server
10 20 (0.81%) Tomcat
10 20 (0.81%) SharePoint 2010
11 18 (0.72%) Exchange Server 2007
12 17 (0.68%) Exchange Server 2003
13 15 (0.60%) OpenStack
14 12 (0.48%) WebSphere Application Server
14 12 (0.48%) WebLogic
15 10 (0.40%) SharePoint Server
16 9 (0.36%) CMS
17 8 (0.32%) Documentum
Applications
1 211 (8.50%) MS Excel
2 193 (7.77%) MS Office
3 86 (3.46%) MS Project
4 63 (2.54%) MS Visio
5 48 (1.93%) MS PowerPoint
6 15 (0.60%) Spreadsheet
7 4 (0.16%) AutoCAD
8 2 (0.081%) Photoshop
9 1 (0.040%) Adobe Captivate
9 1 (0.040%) InDesign
9 1 (0.040%) Windchill
9 1 (0.040%) PowerPivot
Business Applications
1 31 (1.25%) Remedy ITSM
2 18 (0.72%) Dynamics CRM
3 12 (0.48%) Oracle EBS
4 6 (0.24%) SAP ERP
5 5 (0.20%) Oracle EBS R12
5 5 (0.20%) Markit EDM
5 5 (0.20%) Agresso
6 4 (0.16%) Google Analytics
6 4 (0.16%) assyst
7 3 (0.12%) Oracle Receivables
7 3 (0.12%) SAP SD
7 3 (0.12%) Oracle HRMS
7 3 (0.12%) Oracle Applications
7 3 (0.12%) Summit
7 3 (0.12%) SAP Retail
8 2 (0.081%) SAP Oil and Gas
8 2 (0.081%) Academy Housing
8 2 (0.081%) SAP CRM
8 2 (0.081%) BusinessWorks
8 2 (0.081%) SAP HR
Cloud Services
1 31 (1.25%) Office 365
2 27 (1.09%) Microsoft Azure
3 21 (0.85%) SaaS
4 15 (0.60%) PaaS
5 14 (0.56%) IaaS
6 8 (0.32%) Amazon AWS
7 3 (0.12%) Taleo
7 3 (0.12%) Cloud Computing
8 1 (0.040%) Force.com
8 1 (0.040%) Amazon EC2
8 1 (0.040%) Amazon S3
8 1 (0.040%) Google Apps
8 1 (0.040%) SuccessFactors
Communications & Networking
1 112 (4.51%) WAN
2 103 (4.15%) Firewall
3 92 (3.71%) DNS
4 91 (3.66%) LAN
5 79 (3.18%) SAN
6 69 (2.78%) TCP/IP
7 65 (2.62%) DHCP
8 58 (2.34%) Internet
9 38 (1.53%) Network Security
10 32 (1.29%) Cisco ASA
10 32 (1.29%) VPN
11 30 (1.21%) OSPF
12 29 (1.17%) Cisco IOS
13 28 (1.13%) MPLS
14 26 (1.05%) SSL
14 26 (1.05%) HTTP
14 26 (1.05%) VoIP
14 26 (1.05%) Wireless
15 22 (0.89%) LDAP
16 20 (0.81%) BGP
Database & Business Intelligence
1 121 (4.87%) SQL Server
2 44 (1.77%) DB2
3 42 (1.69%) SQL Server 2008
4 41 (1.65%) Oracle Database
5 36 (1.45%) Data Warehouse
6 31 (1.25%) Relational Database
7 29 (1.17%) SQL Server 2005
8 20 (0.81%) MongoDB
9 19 (0.77%) SQL Server Reporting Services
10 18 (0.72%) NoSQL
11 15 (0.60%) Apache Cassandra
12 14 (0.56%) Data Mining
13 12 (0.48%) Oracle Reports
14 11 (0.44%) MS Access
14 11 (0.44%) DataStage
14 11 (0.44%) RDBMS
15 10 (0.40%) SQL Server Integration Services
15 10 (0.40%) Oracle Database 11g
16 9 (0.36%) PostgreSQL
16 9 (0.36%) SQL Server 2000
Development Applications
1 47 (1.89%) ClearCase
2 34 (1.37%) ClearQuest
3 23 (0.93%) MSI
4 20 (0.81%) Git (software)
5 15 (0.60%) Cucumber
6 14 (0.56%) Jenkins
7 12 (0.48%) Team Foundation Server
8 11 (0.44%) Maven
9 7 (0.28%) Subversion
10 5 (0.20%) AdminStudio
10 5 (0.20%) Visual Studio
11 4 (0.16%) Oracle Forms
11 4 (0.16%) JUnit
11 4 (0.16%) Calabash
11 4 (0.16%) Wise Package Studio
12 3 (0.12%) Selenium
12 3 (0.12%) TestNG
12 3 (0.12%) WebDriver
13 2 (0.081%) Hudson
13 2 (0.081%) Rational Rhapsody
General
1 513 (20.66%) Finance
2 144 (5.80%) Telecoms
3 117 (4.71%) Banking
4 88 (3.54%) Retail
5 58 (2.34%) Legal
6 45 (1.81%) Back Office
7 33 (1.33%) Financial Institution
8 31 (1.25%) Investment Banking
9 29 (1.17%) Local Government
10 25 (1.01%) Law
11 22 (0.89%) Marketing
12 21 (0.85%) Front Office
13 19 (0.77%) Manufacturing
14 18 (0.72%) Pharmaceutical
15 15 (0.60%) German Language
16 13 (0.52%) Advertising
17 11 (0.44%) Military
18 10 (0.40%) French Language
18 10 (0.40%) Publishing
19 9 (0.36%) Automotive
Job Titles
1 442 (17.80%) Analyst
2 420 (16.92%) Service Manager
3 282 (11.36%) Delivery Manager
4 259 (10.43%) Project Manager
5 255 (10.27%) Services Delivery Manager
6 152 (6.12%) Service Analyst
7 149 (6.00%) Architect
8 104 (4.19%) Consultant
9 88 (3.54%) Business Analyst
10 77 (3.10%) Developer
11 68 (2.74%) Support Analyst
11 68 (2.74%) Services Delivery Analyst
12 58 (2.34%) Administrator
13 57 (2.30%) Network Engineer
14 51 (2.05%) Applications Support
15 48 (1.93%) Solutions Architect
16 46 (1.85%) Senior Manager
17 45 (1.81%) Support Engineer
17 45 (1.81%) Transition Manager
18 44 (1.77%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 69 (2.78%) .NET
2 66 (2.66%) Web Services
3 43 (1.73%) Middleware
4 34 (1.37%) WebSphere Message Broker
5 28 (1.13%) Application Packaging
6 20 (0.81%) XML
7 15 (0.60%) Software Packaging
8 13 (0.52%) HTML
9 11 (0.44%) ASP.NET
9 11 (0.44%) CSS
10 10 (0.40%) J2EE
11 9 (0.36%) RESTful
12 8 (0.32%) jQuery
13 7 (0.28%) HTML5
13 7 (0.28%) .NET Framework
13 7 (0.28%) Spring
13 7 (0.28%) WebSphere MQ
14 6 (0.24%) ADO.NET
14 6 (0.24%) COM
15 5 (0.20%) REST
Miscellaneous
1 175 (7.05%) Management Information System
2 75 (3.02%) NHS
3 58 (2.34%) Open Source
4 57 (2.30%) Computer Science
5 54 (2.17%) CMDB
6 51 (2.05%) Mainframe
7 41 (1.65%) Statistics
8 34 (1.37%) Blackberry
9 32 (1.29%) Data Protection Act
10 20 (0.81%) Freedom of Information
11 19 (0.77%) Client/Server
11 19 (0.77%) PMI
12 17 (0.68%) Thin Client
12 17 (0.68%) Fat Client
13 16 (0.64%) Mathematics
13 16 (0.64%) GIS
13 16 (0.64%) Clustering
14 15 (0.60%) Hedge funds
15 14 (0.56%) Enterprise Software
16 13 (0.52%) Video Conferencing
Operating Systems
1 403 (16.23%) Windows
2 147 (5.92%) Linux
3 110 (4.43%) Windows Server 2008
4 107 (4.31%) UNIX
5 103 (4.15%) Windows 7
6 80 (3.22%) Windows Server 2003
7 70 (2.82%) Windows XP
8 44 (1.77%) AIX
9 32 (1.29%) Solaris
10 20 (0.81%) Windows Server 2012
11 16 (0.64%) Android
11 16 (0.64%) Windows 8
11 16 (0.64%) CentOS
12 15 (0.60%) Red Hat Enterprise Linux
12 15 (0.60%) Apple iOS
13 13 (0.52%) Windows 2000
14 12 (0.48%) Ubuntu
14 12 (0.48%) Windows Vista
15 6 (0.24%) HPUX
16 4 (0.16%) Windows 2000 Server
Processes & Methodologies
1 1000 (40.27%) ITIL
2 513 (20.66%) Service Management
3 454 (18.28%) Project Management
4 256 (10.31%) PRINCE2
5 249 (10.03%) Change Management
6 209 (8.42%) Stakeholder Management
7 170 (6.85%) Incident Management
8 161 (6.48%) Continuous Improvement
9 126 (5.07%) ITSM
10 120 (4.83%) Migration
11 119 (4.79%) Agile Software Development
12 115 (4.63%) Problem Management
13 105 (4.23%) Risk Management
14 104 (4.19%) Supplier Management
15 90 (3.62%) ITIL V3
16 89 (3.58%) Configuration Management
17 86 (3.46%) Scrum
18 84 (3.38%) Asset Management
19 83 (3.34%) CRM
20 78 (3.14%) Business Analysis
Programming Languages
1 187 (7.53%) SQL
2 89 (3.58%) Java
3 46 (1.85%) C#
4 43 (1.73%) PowerShell
5 39 (1.57%) VBScript
6 32 (1.29%) VB
7 30 (1.21%) C
7 30 (1.21%) Perl
8 29 (1.17%) JavaScript
9 23 (0.93%) Python
9 23 (0.93%) Ruby
10 19 (0.77%) VBA
11 16 (0.64%) Korn
12 13 (0.52%) Shell Script
13 12 (0.48%) PHP
13 12 (0.48%) PL/SQL
14 11 (0.44%) Bash Shell
15 7 (0.28%) T-SQL
15 7 (0.28%) VB.NET
16 6 (0.24%) JCL
Qualifications
1 405 (16.31%) Security Cleared
2 257 (10.35%) SC Cleared
3 175 (7.05%) Degree
4 133 (5.36%) ITIL Certification
5 86 (3.46%) DV Cleared
6 61 (2.46%) Cisco Certification
6 61 (2.46%) Microsoft Certification
7 52 (2.09%) ITIL Foundation Certificate
8 46 (1.85%) PMI Certification
9 39 (1.57%) CCNP
10 37 (1.49%) ISEB
11 34 (1.37%) PRINCE2 Practitioner
12 31 (1.25%) CCNA
12 31 (1.25%) PRINCE2 Certification
13 30 (1.21%) PMP
13 30 (1.21%) MCP
14 28 (1.13%) MCSE
15 17 (0.68%) CTC Cleared
16 16 (0.64%) APMP
16 16 (0.64%) MCTS
Quality Assurance & Compliance
1 314 (12.65%) SLA
2 93 (3.75%) QA
3 25 (1.01%) ISO/IEC 27001
3 25 (1.01%) ISO 9001
4 22 (0.89%) COBIT
5 11 (0.44%) ISO 9000
6 8 (0.32%) Sarbanes-Oxley
7 7 (0.28%) PCI DSS
8 6 (0.24%) JSP 440
8 6 (0.24%) GPG13
9 5 (0.20%) BS25999
10 3 (0.12%) ISO 14001
11 2 (0.081%) Data Quality
11 2 (0.081%) BS7799
11 2 (0.081%) GCP
11 2 (0.081%) GxP
12 1 (0.040%) BS15000
12 1 (0.040%) ISO/IEC 20000
12 1 (0.040%) EMIR
12 1 (0.040%) Dodd-Frank
System Software
1 178 (7.17%) Active Directory
2 64 (2.58%) VMware Infrastructure
3 29 (1.17%) Hyper-V
4 26 (1.05%) VMware ESX
5 25 (1.01%) vSphere
6 24 (0.97%) Microsoft App-V
7 23 (0.93%) Microsoft Virtual Server
8 19 (0.77%) XenApp
9 18 (0.72%) vCloud
10 16 (0.64%) VMware ESXi
11 11 (0.44%) ISA Server
12 9 (0.36%) Terminal Services
12 9 (0.36%) XenDesktop
13 6 (0.24%) XenServer
13 6 (0.24%) MetaFrame
13 6 (0.24%) Terminal Server
14 5 (0.20%) NFS
14 5 (0.20%) Tivoli Workload Scheduler
14 5 (0.20%) Forefront TMG
15 4 (0.16%) Oracle RAC
Systems Management
1 58 (2.34%) SCCM
2 29 (1.17%) SCOM
3 27 (1.09%) Puppet
4 21 (0.85%) Opscode Chef
5 20 (0.81%) OpenView Configuration Management
6 18 (0.72%) Tivoli
7 14 (0.56%) Tivoli Storage Manager
7 14 (0.56%) Nagios
7 14 (0.56%) ZABBIX
8 13 (0.52%) HP Quality Center
9 12 (0.48%) Zenoss
9 12 (0.48%) Norton AntiVirus
10 11 (0.44%) Systems Management Server (SMS)
10 11 (0.44%) Kibana
10 11 (0.44%) Graylog2
11 10 (0.40%) SCOrch
11 10 (0.40%) Forefront Identity Manager
11 10 (0.40%) WhatsUp Gold
11 10 (0.40%) OVSD
12 9 (0.36%) OpenView
Vendors
1 403 (16.23%) Microsoft
2 180 (7.25%) Oracle
3 157 (6.32%) HP
4 151 (6.08%) Cisco
5 110 (4.43%) VMware
6 94 (3.79%) SAP
7 82 (3.30%) Citrix
8 78 (3.14%) IBM
9 53 (2.13%) Juniper
10 52 (2.09%) Remedy
11 48 (1.93%) McAfee
12 38 (1.53%) F5
13 37 (1.49%) CheckPoint
14 36 (1.45%) Symantec
15 28 (1.13%) Lotus
15 28 (1.13%) BMC
15 28 (1.13%) SolarWinds
16 22 (0.89%) EMC
17 20 (0.81%) Avaya
18 18 (0.72%) NetApp
Hampshire
Careerwise UK Limited
Rate: £450 - £500 per day
Posted: 1 hour ago
City, London
Deerfoot IT Resources Ltd
Posted: 2 hours ago
Plymouth, Devon
SmartSourcing plc
Posted: Yesterday
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Manchester, Lancashire
Nigel Frank International Ltd
Rate: £500 per day
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Gourock, Renfrewshire
HAYS INFORMATION TECHNOLOGY
Rate: £400.00 - £430.00 per day
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Slough, Berkshire
TD Group
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Steria
Rate: Up to £23,000 per annum + 5% flexible benefits
Posted: 2 days ago
City, London
Hays London City Projects
Rate: £400.00 - £490.00 per annum
Posted: 3 days ago
London
FIRST POINT IT RESOURCING
Rate: £400 - £425 per annum
Posted: 3 days ago
City, London
Swan It Recruitment Ltd
Rate: £600 per day
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London
SmartSourcing plc
Posted: 3 days ago
Plymouth, Devon
Netforte Consulting Limited
Posted: 3 days ago
Corsham, Wiltshire
Nationwide People Ltd
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Netforte Consulting Limited
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Rate: £380 - £400 Per Day Rate DOE Ltd Co Basis
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North West
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Berkshire
Roc Search
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London
Square One Resources
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Feltham, Middlesex
Eutopia Solutions Ltd
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