The first table below looks at the demand for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 14 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
14 Jul 2014
Same period 2013 Same period 2012
Services Delivery
Rank 77 105 110
Rank change year-on-year
+28 +5
Contract jobs citing Service Delivery 1176 950 1021
As % of all contract IT jobs located in the UK 2.23% 1.89% 1.76%
As % of the Processes & Methodologies category 3.02% 2.59% 2.50%
Number of daily rates quoted 709 471 458
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £385 £375
Average daily rate % change year-on-year
-2.59% +2.66%
90% offered a daily rate of more than £225 £208 £175
10% offered a daily rate of more than £550 £529 £513
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 48 22 70
Average hourly rate £15.94 £15.50 £20.00
Average hourly rate % change year-on-year
+2.85% -22.50%
90% offered a hourly rate of more than £9.50 £11.15 £15.95
10% offered a hourly rate of more than £28.25 £37.15 £35.50
UK excluding London average hourly rate £14.25 £15.00 £19.00
% change year-on-year
-5.00% -21.05%
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
39001 36635 40786
As % of all contract IT jobs located in the UK 73.95% 72.85% 70.26%
Number of daily rates quoted 24217 22128 23288
Average daily rate £400 £410 £400
Average daily rate % change year-on-year
-2.43% +2.50%
90% offered a daily rate of more than £275 £273 £270
10% offered a daily rate of more than £563 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1160 1074 1421
Average hourly rate £25.00 £30.00 £29.79
Average hourly rate % change year-on-year
-16.66% +0.70%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £46.23 £46.60 £45.00
UK excluding London average hourly rate £26.98 £31.00 £30.00
% change year-on-year
-12.98% +3.33%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 14 July 2014.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 14 July 2014.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 14 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 1090 £378 -2.58% 329
London +19 414 £400 -3.03% 110
South East -3 252 £338 -4.92% 84
East of England +28 96 £375 +7.14% 28
City of London +21 84 £394 +1.61% 36
North West +13 83 £363 +11.53% 18
Hampshire +24 77 £321 -19.68% 24
Berkshire +1 70 £350 - 13
Yorkshire +37 67 £370 +16.07% 21
South West -14 67 £400 +8.47% 29
West Midlands +13 62 £339 -20.29% 23
West Yorkshire +39 57 £380 +42.72% 15
Buckinghamshire -12 44 £375 +35.13% 9
Scotland +10 43 £315 -1.17% 10
Surrey +19 39 £325 -23.52% 16
Milton Keynes -12 36 £344 +23.87% 3
Leeds +18 34 £345 +137.93% 11
East Midlands +6 30 £410 +33.87% 11
Manchester -1 28 £323 -9.02% 9
Lancashire +11 27 £443 +31.11% 2
Essex +6 23 £400 +6.66% 3
Bedfordshire -2 22 £463 +40.15% 12
Cambridgeshire +12 21 £300 -25.00% 6
Reading +5 19 £425 -10.52% 7
Cheshire -10 19 £325 +5.69% 1
Somerset -13 19 £353 +8.46% 5
Gloucestershire 0 18 £405 +1.25% 2
Blackpool - 18 £575 -
North East +4 17 £350 - 4
Wales -14 17 £319 +50.88% 6

Service Delivery
Top 30 Related IT Skills

For the 6 months to 14 July 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1029 (40.91%) ITIL
2 538 (21.39%) Finance
3 526 (20.91%) Service Management
4 451 (17.93%) Project Management
5 415 (16.50%) Microsoft
6 396 (15.75%) Windows
7 393 (15.63%) Security Cleared
8 331 (13.16%) SLA
9 275 (10.93%) Change Management
10 250 (9.94%) SC Cleared
11 248 (9.86%) PRINCE2
12 224 (8.91%) Stakeholder Management
13 222 (8.83%) MS Excel
14 213 (8.47%) MS Office
15 204 (8.11%) Oracle
16 200 (7.95%) SQL
17 186 (7.40%) Management Information System
18 177 (7.04%) Degree
19 174 (6.92%) Active Directory
20 172 (6.84%) Continuous Improvement
21 170 (6.76%) Incident Management
22 156 (6.20%) Telecoms
23 155 (6.16%) ITIL Certification
24 145 (5.77%) HP
25 143 (5.69%) UNIX
26 142 (5.65%) Cisco
27 139 (5.53%) ITSM
28 134 (5.33%) Banking
29 129 (5.13%) VMware
30 124 (4.93%) Linux

Service Delivery
Top Related IT Skills by Category

For the 6 months to 14 July 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 109 (4.33%) SharePoint
2 78 (3.10%) MS Exchange
3 58 (2.31%) IIS
4 54 (2.15%) WebSphere
5 34 (1.35%) Lync
6 33 (1.31%) Tomcat
7 32 (1.27%) Exchange Server 2010
8 28 (1.11%) Apache
8 28 (1.11%) Exchange Server 2003
8 28 (1.11%) CMS
9 25 (0.99%) IBM Notes
10 22 (0.87%) BizTalk Server
11 21 (0.83%) WebSphere Application Server
12 18 (0.72%) SharePoint 2010
13 17 (0.68%) Oracle Workflow
13 17 (0.68%) Exchange Server 2007
14 14 (0.56%) Blackberry Enterprise Server
15 12 (0.48%) CICS
15 12 (0.48%) WebLogic
16 11 (0.44%) SharePoint Server
Applications
1 222 (8.83%) MS Excel
2 213 (8.47%) MS Office
3 69 (2.74%) MS Project
4 55 (2.19%) MS PowerPoint
5 49 (1.95%) MS Visio
6 16 (0.64%) Spreadsheet
7 2 (0.080%) InfoPath
7 2 (0.080%) Photoshop
8 1 (0.040%) Adobe Captivate
8 1 (0.040%) SPSS
8 1 (0.040%) InDesign
8 1 (0.040%) Windchill
Business Applications
1 41 (1.63%) Oracle EBS
2 33 (1.31%) Remedy ITSM
3 25 (0.99%) Dynamics CRM
4 15 (0.60%) Oracle EBS R12
5 8 (0.32%) Oracle Applications
6 7 (0.28%) SAP ERP
7 5 (0.20%) SAP CRM
7 5 (0.20%) SAP Oil and Gas
7 5 (0.20%) SAP SM
7 5 (0.20%) Oracle Financials
8 4 (0.16%) Agresso
8 4 (0.16%) assyst
8 4 (0.16%) Oracle Receivables
9 3 (0.12%) Markit EDM
9 3 (0.12%) SAP SD
10 2 (0.080%) SAP HR
10 2 (0.080%) SAP MM
10 2 (0.080%) Academy Housing
10 2 (0.080%) Summit
10 2 (0.080%) Google Analytics
Cloud Services
1 25 (0.99%) SaaS
2 24 (0.95%) Microsoft Azure
3 23 (0.91%) Office 365
4 15 (0.60%) PaaS
5 14 (0.56%) IaaS
6 11 (0.44%) Cloud Computing
7 7 (0.28%) Amazon AWS
8 3 (0.12%) Taleo
9 2 (0.080%) Rackspace Cloud
10 1 (0.040%) Force.com
10 1 (0.040%) Amazon EC2
10 1 (0.040%) Amazon S3
10 1 (0.040%) SuccessFactors
Communications & Networking
1 107 (4.25%) WAN
2 99 (3.94%) SAN
3 89 (3.54%) LAN
3 89 (3.54%) Firewall
4 88 (3.50%) DNS
5 62 (2.47%) TCP/IP
6 48 (1.91%) Internet
7 47 (1.87%) DHCP
8 32 (1.27%) Wireless
9 29 (1.15%) MPLS
9 29 (1.15%) VPN
9 29 (1.15%) Network Security
10 28 (1.11%) OSPF
10 28 (1.11%) Cisco IOS
11 27 (1.07%) Cisco ASA
12 22 (0.87%) VoIP
13 21 (0.83%) HTTP
14 20 (0.80%) BGP
15 19 (0.76%) Unified Communications
16 16 (0.64%) Intranet
Database & Business Intelligence
1 120 (4.77%) SQL Server
2 54 (2.15%) Oracle Database
3 46 (1.83%) Data Warehouse
4 40 (1.59%) Relational Database
5 37 (1.47%) SQL Server 2008
6 36 (1.43%) DB2
7 26 (1.03%) SQL Server Reporting Services
8 25 (0.99%) SQL Server 2005
9 18 (0.72%) Oracle Reports
9 18 (0.72%) NoSQL
10 17 (0.68%) MongoDB
11 14 (0.56%) Data Mining
12 13 (0.52%) Crystal Reports
13 12 (0.48%) Oracle Database 11g
14 11 (0.44%) MS Access
14 11 (0.44%) RDBMS
15 10 (0.40%) DataStage
16 9 (0.36%) PostgreSQL
16 9 (0.36%) Cognos Impromptu
16 9 (0.36%) Apache Cassandra
Development Applications
1 31 (1.23%) ClearCase
2 23 (0.91%) MSI
3 20 (0.80%) ClearQuest
4 15 (0.60%) Team Foundation Server
5 14 (0.56%) Cucumber
6 13 (0.52%) Git (software)
7 11 (0.44%) Jenkins
8 7 (0.28%) Subversion
8 7 (0.28%) Oracle Forms
9 6 (0.24%) Maven
10 5 (0.20%) AdminStudio
11 4 (0.16%) Wise Package Studio
11 4 (0.16%) JIRA
12 3 (0.12%) JUnit
12 3 (0.12%) Visual Studio
13 2 (0.080%) Ant
13 2 (0.080%) Toad
13 2 (0.080%) StarTeam
13 2 (0.080%) Selenium
13 2 (0.080%) TestNG
General
1 538 (21.39%) Finance
2 156 (6.20%) Telecoms
3 134 (5.33%) Banking
4 92 (3.66%) Retail
5 51 (2.03%) Back Office
6 49 (1.95%) Legal
7 41 (1.63%) Investment Banking
8 40 (1.59%) Financial Institution
9 32 (1.27%) Local Government
10 31 (1.23%) Marketing
11 26 (1.03%) Pharmaceutical
12 25 (0.99%) Manufacturing
13 22 (0.87%) Front Office
14 18 (0.72%) Law
15 15 (0.60%) Billing
16 12 (0.48%) Automotive
17 9 (0.36%) German Language
18 8 (0.32%) Military
18 8 (0.32%) Advertising
19 7 (0.28%) Games
Job Titles
1 457 (18.17%) Service Manager
2 437 (17.38%) Analyst
3 328 (13.04%) Delivery Manager
4 301 (11.97%) Services Delivery Manager
5 255 (10.14%) Project Manager
6 152 (6.04%) Service Analyst
7 139 (5.53%) Architect
8 100 (3.98%) Consultant
9 84 (3.34%) Business Analyst
10 78 (3.10%) Developer
11 69 (2.74%) Services Delivery Analyst
12 65 (2.58%) Support Analyst
13 59 (2.35%) Support Engineer
14 56 (2.23%) Network Engineer
15 55 (2.19%) Administrator
16 52 (2.07%) Infrastructure Manager
17 51 (2.03%) Solutions Architect
18 49 (1.95%) Programme Manager
19 48 (1.91%) Senior Manager
20 44 (1.75%) Applications Support
Libraries, Frameworks & Software Standards
1 76 (3.02%) Web Services
2 47 (1.87%) Middleware
3 46 (1.83%) .NET
4 28 (1.11%) Application Packaging
5 22 (0.87%) WebSphere Message Broker
5 22 (0.87%) XML
6 14 (0.56%) Software Packaging
7 12 (0.48%) CSS
8 11 (0.44%) J2EE
8 11 (0.44%) HTML
9 10 (0.40%) Spring
10 9 (0.36%) RESTful
11 8 (0.32%) jQuery
12 7 (0.28%) ASP.NET
13 6 (0.24%) COM
13 6 (0.24%) WebSphere MQ
14 5 (0.20%) HTML5
14 5 (0.20%) CSS3
14 5 (0.20%) .NET Framework
14 5 (0.20%) JSON
Miscellaneous
1 186 (7.40%) Management Information System
2 78 (3.10%) NHS
3 57 (2.27%) CMDB
4 46 (1.83%) Statistics
5 40 (1.59%) Open Source
6 39 (1.55%) Computer Science
6 39 (1.55%) Mainframe
7 38 (1.51%) Blackberry
8 31 (1.23%) Data Protection Act
9 26 (1.03%) Fat Client
9 26 (1.03%) Thin Client
10 25 (0.99%) Freedom of Information
11 19 (0.76%) Hedge funds
12 18 (0.72%) Client/Server
13 17 (0.68%) Video Conferencing
14 16 (0.64%) Freedom of Information Act
14 16 (0.64%) PMI
14 16 (0.64%) GIS
15 15 (0.60%) FMCG
16 14 (0.56%) Clustering
Operating Systems
1 396 (15.75%) Windows
2 143 (5.69%) UNIX
3 124 (4.93%) Linux
4 122 (4.85%) Windows Server 2008
5 106 (4.21%) Windows 7
6 95 (3.78%) Windows Server 2003
7 62 (2.47%) Windows XP
8 44 (1.75%) Solaris
9 32 (1.27%) AIX
10 19 (0.76%) Apple iOS
10 19 (0.76%) Windows 8
10 19 (0.76%) Windows Server 2012
10 19 (0.76%) Red Hat Enterprise Linux
11 14 (0.56%) Windows 2000
12 13 (0.52%) Android
13 11 (0.44%) Windows Vista
14 8 (0.32%) Ubuntu
14 8 (0.32%) CentOS
15 7 (0.28%) Windows 2000 Server
16 6 (0.24%) SUSE
Processes & Methodologies
1 1029 (40.91%) ITIL
2 526 (20.91%) Service Management
3 451 (17.93%) Project Management
4 275 (10.93%) Change Management
5 248 (9.86%) PRINCE2
6 224 (8.91%) Stakeholder Management
7 172 (6.84%) Continuous Improvement
8 170 (6.76%) Incident Management
9 139 (5.53%) ITSM
10 124 (4.93%) Problem Management
11 122 (4.85%) Agile Software Development
12 107 (4.25%) Migration
13 105 (4.17%) Risk Management
14 103 (4.10%) Supplier Management
15 101 (4.02%) CRM
16 94 (3.74%) Configuration Management
16 94 (3.74%) ITIL V3
17 89 (3.54%) Asset Management
18 80 (3.18%) Scrum
18 80 (3.18%) Release Management
Programming Languages
1 200 (7.95%) SQL
2 82 (3.26%) Java
3 43 (1.71%) PowerShell
4 38 (1.51%) C
5 35 (1.39%) VBScript
6 33 (1.31%) C#
7 27 (1.07%) Perl
7 27 (1.07%) VB
8 24 (0.95%) Korn
9 23 (0.91%) JavaScript
10 19 (0.76%) Bash Shell
11 18 (0.72%) Shell Script
12 16 (0.64%) Ruby
13 15 (0.60%) PL/SQL
14 12 (0.48%) VBA
15 9 (0.36%) Python
15 9 (0.36%) PHP
15 9 (0.36%) T-SQL
16 6 (0.24%) JCL
16 6 (0.24%) Scala
Qualifications
1 393 (15.63%) Security Cleared
2 250 (9.94%) SC Cleared
3 177 (7.04%) Degree
4 155 (6.16%) ITIL Certification
5 100 (3.98%) DV Cleared
6 71 (2.82%) Microsoft Certification
7 54 (2.15%) Cisco Certification
8 42 (1.67%) MCP
9 40 (1.59%) PMI Certification
10 38 (1.51%) MCSE
11 37 (1.47%) CCNP
11 37 (1.47%) ITIL Foundation Certificate
12 29 (1.15%) ISEB
12 29 (1.15%) PRINCE2 Certification
13 28 (1.11%) PMP
14 25 (0.99%) PRINCE2 Practitioner
15 22 (0.87%) CCNA
16 18 (0.72%) APMP
17 17 (0.68%) MCITP
18 12 (0.48%) ISTQB
Quality Assurance & Compliance
1 331 (13.16%) SLA
2 93 (3.70%) QA
3 27 (1.07%) ISO 9001
4 26 (1.03%) COBIT
5 14 (0.56%) ISO/IEC 27001
6 10 (0.40%) ISO 9000
7 9 (0.36%) Sarbanes-Oxley
8 7 (0.28%) PCI DSS
9 5 (0.20%) JSP 440
9 5 (0.20%) BS25999
10 3 (0.12%) GxP
11 2 (0.080%) GCP
11 2 (0.080%) Dodd-Frank
12 1 (0.040%) ISO 14001
12 1 (0.040%) BS7799
12 1 (0.040%) ISO/IEC 20000
12 1 (0.040%) Data Quality
12 1 (0.040%) EMIR
12 1 (0.040%) WAI
System Software
1 174 (6.92%) Active Directory
2 77 (3.06%) VMware Infrastructure
3 33 (1.31%) VMware ESX
4 30 (1.19%) Hyper-V
5 29 (1.15%) Microsoft App-V
6 25 (0.99%) vSphere
7 24 (0.95%) XenApp
8 23 (0.91%) Microsoft Virtual Server
9 16 (0.64%) Terminal Services
10 12 (0.48%) VMware ESXi
10 12 (0.48%) XenDesktop
11 9 (0.36%) ISA Server
11 9 (0.36%) NFS
12 6 (0.24%) Terminal Server
12 6 (0.24%) vCloud
13 5 (0.20%) Tivoli Workload Scheduler
14 4 (0.16%) Oracle RAC
14 4 (0.16%) Oracle RMAN
14 4 (0.16%) XenServer
14 4 (0.16%) Veritas Volume Manager
Systems Management
1 51 (2.03%) SCCM
2 29 (1.15%) Tivoli
3 23 (0.91%) Tivoli Storage Manager
4 20 (0.80%) SCOM
5 19 (0.76%) OpenView Configuration Management
6 17 (0.68%) Backup Exec
7 14 (0.56%) HP Quality Center
8 12 (0.48%) Systems Management Server (SMS)
9 11 (0.44%) Norton AntiVirus
9 11 (0.44%) Puppet
9 11 (0.44%) EMC NetWorker
10 9 (0.36%) Opscode Chef
10 9 (0.36%) Forefront Identity Manager
10 9 (0.36%) NetBackup
10 9 (0.36%) OpenView
11 8 (0.32%) DameWare
11 8 (0.32%) OVSD
12 7 (0.28%) ARCserve
12 7 (0.28%) Cisco CUCM
13 6 (0.24%) HP UCMDB
Vendors
1 415 (16.50%) Microsoft
2 204 (8.11%) Oracle
3 145 (5.77%) HP
4 142 (5.65%) Cisco
5 129 (5.13%) VMware
6 110 (4.37%) SAP
7 96 (3.82%) Citrix
8 78 (3.10%) IBM
9 55 (2.19%) Remedy
10 49 (1.95%) McAfee
11 37 (1.47%) Juniper
12 33 (1.31%) Symantec
12 33 (1.31%) F5
13 32 (1.27%) CheckPoint
14 29 (1.15%) Lotus
15 28 (1.11%) SolarWinds
16 27 (1.07%) Sun
17 25 (0.99%) EMC
18 22 (0.87%) NetApp
18 22 (0.87%) Nokia
Cambridgeshire
Roc Search
Posted: 3 hours ago
Glasgow, Lanarkshire
Net Talent
Posted: 3 hours ago
Chelmsford, Essex
Network ITR
Rate: 400 to 450 per day GBP
Posted: 4 hours ago
City, London
Experis Ltd
Rate: £400 - £500 per day
Posted: 2 days ago
City, London
Experis Ltd
Rate: Market Rate Value
Posted: 2 days ago
London
Opilio Recruitment
Rate: £400 - 600 per day + Some Travel Expenses
Posted: 3 days ago
Manchester, Lancashire
Robert Walters
Rate: £300 - £340 per annum
Posted: 3 days ago
London
Experis Ltd
Rate: £480.00 - £500.00 per day
Posted: 3 days ago
Reading, Berkshire
Intapeople
Rate: £350 to £400 per day
Posted: 3 days ago
City, London
Hatstand Limited
Rate: £400 - £700 per day
Posted: 3 days ago
Aldershot, Hampshire
LA International
Posted: 3 days ago
Malmesbury, Wiltshire
Hydrogen Group
Rate: £125.00 - £150.00 per day
Posted: 3 days ago
London
Intapeople
Rate: £300
Posted: 4 days ago
Reading, Berkshire
Experis Ltd
Rate: £34000 - £36000 per annum
Posted: 4 days ago
London
Square One Resources
Rate: Up to £500 per day
Posted: 5 days ago
London
Experis Ltd
Rate: £34000 - £36000 per annum
Posted: 5 days ago
City, London
Hays London City Projects
Rate: £500.00 - £550.00 per annum
Posted: 5 days ago
Aldershot, Hampshire
FPSG Connect
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Rate: From £12 to £12 per hour
Posted: 5 days ago
Wales
Nationwide People Ltd
Rate: £450 - £500 Per Day
Posted: 5 days ago