The table below looks at the statistics for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Services Delivery
Rank 80 122 102
Rank change year-on-year
+42 -20
Contract jobs citing Service Delivery 1258 905 1071
As % of all contract IT jobs located in the UK 2.22% 1.72% 1.85%
As % of the Processes & Methodologies category 3.00% 2.34% 2.61%
Number of daily rates quoted 774 485 514
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £373 £375
Average daily rate % change year-on-year
+7.38% -0.66%
90% offered a daily rate of more than £226 £180 £195
10% offered a daily rate of more than £550 £513 £550
UK excluding London average daily rate £380 £350 £350
% change year-on-year
+8.57% -
Number of hourly rates quoted 67 26 56
Average hourly rate £15.50 £17.60 £19.00
Average hourly rate % change year-on-year
-11.90% -7.39%
90% offered a hourly rate of more than £9.89 £11.75 £14.30
10% offered a hourly rate of more than £27.30 £37.25 £34.14
UK excluding London average hourly rate £15.00 £17.69 £18.74
% change year-on-year
-15.20% -5.59%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41951 38607 41075
As % of all contract IT jobs located in the UK 74.17% 73.26% 70.98%
Number of daily rates quoted 26010 23715 23830
Average daily rate £410 £400 £400
Average daily rate % change year-on-year
+2.50% -
90% offered a daily rate of more than £275 £273 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 1162 1053 1463
Average hourly rate £23.50 £28.00 £31.50
Average hourly rate % change year-on-year
-16.07% -11.11%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £50.00 £48.84 £45.00
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 29 August 2014.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 29 August 2014.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +43 1143 £400 +6.66% 341
London +35 446 £400 - 105
South East +4 234 £350 - 74
East of England +20 100 £425 +6.25% 32
North West +24 94 £350 +16.66% 31
City of London +12 94 £425 +8.97% 26
South West -10 77 £425 +13.33% 29
Yorkshire +42 74 £425 +30.76% 32
Hampshire +16 66 £375 +3.44% 10
West Midlands +8 62 £400 +10.34% 22
Berkshire -8 58 £369 +25.00% 20
Scotland +20 57 £350 +12.00% 9
West Yorkshire +41 55 £425 +193.10% 24
Buckinghamshire +4 45 £335 +23.50% 13
Milton Keynes +8 41 £330 +50.68% 4
Cheshire +13 34 £398 +6.00% 11
Manchester 0 34 £325 +65.07% 13
Bedfordshire +3 29 £500 +73.91% 9
Glasgow +13 28 £229 -54.20% 3
Cambridgeshire +7 27 £300 -25.00% 7
North East -7 27 £375 +7.91% 4
Leeds +13 26 £388 +203.92% 16
Gloucestershire +4 26 £443 +52.63% 5
Tyne and Wear +2 26 £375 +108.33% 1
East Midlands -13 25 £405 +24.61% 11
Wales +7 24 £363 +76.82% 9
Surrey +1 23 £300 -25.00% 14
South Wales +9 22 £356 +73.78% 9
Hertfordshire +2 22 £470 +10.58% 8
Newcastle upon Tyne -2 22 £375 - 1

Service Delivery
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1000 (40.14%) ITIL
2 514 (20.63%) Finance
3 512 (20.55%) Service Management
4 453 (18.19%) Project Management
5 410 (16.46%) Microsoft
6 404 (16.22%) Windows
6 404 (16.22%) Security Cleared
7 315 (12.65%) SLA
8 257 (10.32%) SC Cleared
9 254 (10.20%) PRINCE2
10 252 (10.12%) Change Management
11 215 (8.63%) MS Excel
12 211 (8.47%) Stakeholder Management
13 193 (7.75%) MS Office
14 192 (7.71%) SQL
15 182 (7.31%) Oracle
16 177 (7.11%) Management Information System
17 176 (7.07%) Active Directory
18 175 (7.03%) Degree
19 170 (6.82%) Incident Management
20 162 (6.50%) Continuous Improvement
21 159 (6.38%) HP
22 150 (6.02%) Cisco
22 150 (6.02%) Linux
23 144 (5.78%) Telecoms
24 138 (5.54%) ITIL Certification
25 126 (5.06%) ITSM
26 124 (4.98%) SQL Server
27 121 (4.86%) Migration
28 117 (4.70%) Agile Software Development

Service Delivery
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 100 (4.01%) SharePoint
2 66 (2.65%) MS Exchange
3 59 (2.37%) WebSphere
4 51 (2.05%) IIS
5 34 (1.36%) Apache
6 30 (1.20%) Oracle Workflow
6 30 (1.20%) Lync
7 26 (1.04%) Exchange Server 2010
7 26 (1.04%) IBM Notes
8 24 (0.96%) BizTalk Server
9 20 (0.80%) Tomcat
10 19 (0.76%) SharePoint 2010
11 17 (0.68%) Exchange Server 2003
11 17 (0.68%) Exchange Server 2007
12 15 (0.60%) OpenStack
13 12 (0.48%) WebSphere Application Server
13 12 (0.48%) WebLogic
14 10 (0.40%) SharePoint Server
15 9 (0.36%) CMS
16 8 (0.32%) Documentum
Applications
1 215 (8.63%) MS Excel
2 193 (7.75%) MS Office
3 86 (3.45%) MS Project
4 64 (2.57%) MS Visio
5 51 (2.05%) MS PowerPoint
6 15 (0.60%) Spreadsheet
7 3 (0.12%) AutoCAD
8 2 (0.080%) Photoshop
9 1 (0.040%) SPSS
9 1 (0.040%) InDesign
9 1 (0.040%) Windchill
9 1 (0.040%) Adobe Captivate
9 1 (0.040%) PowerPivot
Business Applications
1 30 (1.20%) Remedy ITSM
2 21 (0.84%) Dynamics CRM
3 12 (0.48%) Oracle EBS
4 6 (0.24%) SAP ERP
5 5 (0.20%) Oracle EBS R12
5 5 (0.20%) Markit EDM
5 5 (0.20%) Agresso
6 4 (0.16%) Google Analytics
6 4 (0.16%) assyst
7 3 (0.12%) Oracle Receivables
7 3 (0.12%) SAP SD
7 3 (0.12%) Oracle HRMS
7 3 (0.12%) Oracle Applications
7 3 (0.12%) Summit
7 3 (0.12%) SAP Retail
8 2 (0.080%) SAP Oil and Gas
8 2 (0.080%) Academy Housing
8 2 (0.080%) SAP CRM
8 2 (0.080%) BusinessWorks
8 2 (0.080%) SAP HR
Cloud Services
1 31 (1.24%) Office 365
2 27 (1.08%) Microsoft Azure
3 21 (0.84%) SaaS
4 15 (0.60%) PaaS
5 14 (0.56%) IaaS
6 8 (0.32%) Amazon AWS
7 3 (0.12%) Taleo
7 3 (0.12%) Cloud Computing
8 1 (0.040%) Force.com
8 1 (0.040%) Amazon EC2
8 1 (0.040%) Amazon S3
8 1 (0.040%) Google Apps
8 1 (0.040%) SuccessFactors
Communications & Networking
1 114 (4.58%) WAN
2 101 (4.05%) Firewall
3 93 (3.73%) LAN
4 91 (3.65%) DNS
5 81 (3.25%) SAN
6 69 (2.77%) TCP/IP
7 64 (2.57%) DHCP
8 57 (2.29%) Internet
9 38 (1.53%) Network Security
10 32 (1.28%) VPN
11 31 (1.24%) Cisco ASA
12 30 (1.20%) OSPF
13 29 (1.16%) Cisco IOS
14 28 (1.12%) MPLS
15 27 (1.08%) Wireless
16 26 (1.04%) SSL
16 26 (1.04%) HTTP
16 26 (1.04%) VoIP
17 21 (0.84%) LDAP
18 20 (0.80%) BGP
Database & Business Intelligence
1 124 (4.98%) SQL Server
2 44 (1.77%) DB2
3 42 (1.69%) SQL Server 2008
3 42 (1.69%) Oracle Database
4 36 (1.45%) Relational Database
4 36 (1.45%) Data Warehouse
5 29 (1.16%) SQL Server 2005
6 22 (0.88%) SQL Server Reporting Services
7 20 (0.80%) MongoDB
8 18 (0.72%) NoSQL
9 15 (0.60%) Apache Cassandra
10 14 (0.56%) Data Mining
11 13 (0.52%) RDBMS
12 12 (0.48%) Oracle Reports
13 11 (0.44%) MS Access
13 11 (0.44%) DataStage
14 10 (0.40%) SQL Server Integration Services
14 10 (0.40%) Oracle Database 11g
15 9 (0.36%) PostgreSQL
15 9 (0.36%) SQL Server 2000
Development Applications
1 47 (1.89%) ClearCase
2 34 (1.36%) ClearQuest
3 23 (0.92%) MSI
4 20 (0.80%) Git (software)
5 15 (0.60%) Cucumber
6 14 (0.56%) Jenkins
7 12 (0.48%) Team Foundation Server
8 11 (0.44%) Maven
9 7 (0.28%) Subversion
10 5 (0.20%) AdminStudio
10 5 (0.20%) Visual Studio
11 4 (0.16%) Oracle Forms
11 4 (0.16%) JUnit
11 4 (0.16%) Calabash
11 4 (0.16%) Wise Package Studio
12 3 (0.12%) Selenium
12 3 (0.12%) TestNG
12 3 (0.12%) WebDriver
13 2 (0.080%) Hudson
13 2 (0.080%) Rational Rhapsody
General
1 514 (20.63%) Finance
2 144 (5.78%) Telecoms
3 116 (4.66%) Banking
4 88 (3.53%) Retail
5 58 (2.33%) Legal
6 45 (1.81%) Back Office
7 33 (1.32%) Financial Institution
8 31 (1.24%) Investment Banking
9 29 (1.16%) Local Government
10 25 (1.00%) Law
11 23 (0.92%) Marketing
12 21 (0.84%) Front Office
13 19 (0.76%) Manufacturing
14 18 (0.72%) Pharmaceutical
15 15 (0.60%) German Language
16 13 (0.52%) Advertising
17 10 (0.40%) Publishing
17 10 (0.40%) French Language
17 10 (0.40%) Military
18 9 (0.36%) Billing
Job Titles
1 441 (17.70%) Analyst
2 420 (16.86%) Service Manager
3 284 (11.40%) Delivery Manager
4 257 (10.32%) Services Delivery Manager
5 256 (10.28%) Project Manager
6 153 (6.14%) Architect
7 152 (6.10%) Service Analyst
8 102 (4.09%) Consultant
9 86 (3.45%) Business Analyst
10 79 (3.17%) Developer
11 69 (2.77%) Services Delivery Analyst
12 68 (2.73%) Support Analyst
13 58 (2.33%) Administrator
14 56 (2.25%) Network Engineer
15 51 (2.05%) Applications Support
15 51 (2.05%) Solutions Architect
16 47 (1.89%) Senior Manager
17 46 (1.85%) Support Engineer
18 44 (1.77%) Infrastructure Manager
19 43 (1.73%) Transition Manager
Libraries, Frameworks & Software Standards
1 71 (2.85%) .NET
2 69 (2.77%) Web Services
3 46 (1.85%) Middleware
4 34 (1.36%) WebSphere Message Broker
5 28 (1.12%) Application Packaging
6 22 (0.88%) XML
7 15 (0.60%) Software Packaging
8 13 (0.52%) HTML
9 11 (0.44%) ASP.NET
9 11 (0.44%) CSS
10 10 (0.40%) J2EE
11 9 (0.36%) .NET Framework
11 9 (0.36%) RESTful
12 8 (0.32%) jQuery
13 7 (0.28%) HTML5
13 7 (0.28%) WebSphere MQ
13 7 (0.28%) Spring
14 6 (0.24%) ADO.NET
14 6 (0.24%) COM
15 5 (0.20%) REST
Miscellaneous
1 177 (7.11%) Management Information System
2 75 (3.01%) NHS
3 58 (2.33%) Open Source
4 56 (2.25%) Computer Science
5 54 (2.17%) CMDB
6 52 (2.09%) Mainframe
7 41 (1.65%) Statistics
8 34 (1.36%) Blackberry
9 32 (1.28%) Data Protection Act
10 20 (0.80%) Freedom of Information
11 19 (0.76%) Client/Server
11 19 (0.76%) PMI
12 18 (0.72%) Clustering
13 17 (0.68%) Thin Client
13 17 (0.68%) Fat Client
14 16 (0.64%) Mathematics
14 16 (0.64%) GIS
15 15 (0.60%) Hedge funds
16 14 (0.56%) Enterprise Software
17 13 (0.52%) Video Conferencing
Operating Systems
1 404 (16.22%) Windows
2 150 (6.02%) Linux
3 111 (4.46%) Windows Server 2008
4 110 (4.42%) UNIX
5 105 (4.22%) Windows 7
6 80 (3.21%) Windows Server 2003
7 69 (2.77%) Windows XP
8 47 (1.89%) AIX
9 34 (1.36%) Solaris
10 20 (0.80%) Windows Server 2012
11 16 (0.64%) Android
11 16 (0.64%) Windows 8
11 16 (0.64%) CentOS
12 15 (0.60%) Red Hat Enterprise Linux
12 15 (0.60%) Apple iOS
13 13 (0.52%) Windows 2000
14 12 (0.48%) Ubuntu
14 12 (0.48%) Windows Vista
15 6 (0.24%) HPUX
16 4 (0.16%) Windows 2000 Server
Processes & Methodologies
1 1000 (40.14%) ITIL
2 512 (20.55%) Service Management
3 453 (18.19%) Project Management
4 254 (10.20%) PRINCE2
5 252 (10.12%) Change Management
6 211 (8.47%) Stakeholder Management
7 170 (6.82%) Incident Management
8 162 (6.50%) Continuous Improvement
9 126 (5.06%) ITSM
10 121 (4.86%) Migration
11 117 (4.70%) Agile Software Development
12 116 (4.66%) Problem Management
13 105 (4.22%) Risk Management
14 104 (4.18%) Supplier Management
15 91 (3.65%) ITIL V3
16 89 (3.57%) Configuration Management
17 87 (3.49%) Scrum
18 86 (3.45%) CRM
19 85 (3.41%) Asset Management
20 77 (3.09%) Change Control
Programming Languages
1 192 (7.71%) SQL
2 89 (3.57%) Java
3 46 (1.85%) C#
4 43 (1.73%) PowerShell
5 39 (1.57%) VBScript
6 32 (1.28%) VB
6 32 (1.28%) C
7 30 (1.20%) Perl
8 29 (1.16%) JavaScript
9 23 (0.92%) Python
9 23 (0.92%) Ruby
10 19 (0.76%) VBA
11 16 (0.64%) Korn
12 15 (0.60%) Shell Script
13 12 (0.48%) PHP
13 12 (0.48%) PL/SQL
14 11 (0.44%) Bash Shell
15 7 (0.28%) T-SQL
15 7 (0.28%) VB.NET
16 6 (0.24%) JCL
Qualifications
1 404 (16.22%) Security Cleared
2 257 (10.32%) SC Cleared
3 175 (7.03%) Degree
4 138 (5.54%) ITIL Certification
5 86 (3.45%) DV Cleared
6 62 (2.49%) Microsoft Certification
7 60 (2.41%) Cisco Certification
8 52 (2.09%) ITIL Foundation Certificate
9 46 (1.85%) PMI Certification
10 39 (1.57%) CCNP
11 37 (1.49%) ISEB
12 34 (1.36%) PRINCE2 Practitioner
13 32 (1.28%) MCP
14 30 (1.20%) MCSE
14 30 (1.20%) CCNA
14 30 (1.20%) PRINCE2 Certification
14 30 (1.20%) PMP
15 17 (0.68%) CTC Cleared
16 16 (0.64%) APMP
17 15 (0.60%) MCTS
Quality Assurance & Compliance
1 315 (12.65%) SLA
2 93 (3.73%) QA
3 25 (1.00%) ISO 9001
4 24 (0.96%) ISO/IEC 27001
5 20 (0.80%) COBIT
6 11 (0.44%) ISO 9000
7 8 (0.32%) Sarbanes-Oxley
8 7 (0.28%) PCI DSS
9 6 (0.24%) JSP 440
9 6 (0.24%) GPG13
10 5 (0.20%) BS25999
11 3 (0.12%) ISO 14001
12 2 (0.080%) Data Quality
12 2 (0.080%) BS7799
12 2 (0.080%) GCP
12 2 (0.080%) GxP
13 1 (0.040%) BS15000
13 1 (0.040%) ISO/IEC 20000
13 1 (0.040%) EMIR
13 1 (0.040%) Dodd-Frank
System Software
1 176 (7.07%) Active Directory
2 63 (2.53%) VMware Infrastructure
3 31 (1.24%) Hyper-V
4 26 (1.04%) VMware ESX
5 25 (1.00%) vSphere
6 24 (0.96%) Microsoft App-V
7 23 (0.92%) Microsoft Virtual Server
8 19 (0.76%) XenApp
9 18 (0.72%) vCloud
10 16 (0.64%) VMware ESXi
11 11 (0.44%) ISA Server
12 9 (0.36%) Terminal Services
12 9 (0.36%) XenDesktop
13 6 (0.24%) XenServer
13 6 (0.24%) MetaFrame
13 6 (0.24%) Terminal Server
14 5 (0.20%) NFS
14 5 (0.20%) Tivoli Workload Scheduler
14 5 (0.20%) Forefront TMG
15 4 (0.16%) Oracle RAC
Systems Management
1 60 (2.41%) SCCM
2 31 (1.24%) SCOM
3 27 (1.08%) Puppet
4 21 (0.84%) Opscode Chef
5 20 (0.80%) OpenView Configuration Management
6 19 (0.76%) Tivoli
7 15 (0.60%) Tivoli Storage Manager
8 14 (0.56%) Nagios
8 14 (0.56%) ZABBIX
9 13 (0.52%) HP Quality Center
10 12 (0.48%) Zenoss
10 12 (0.48%) Norton AntiVirus
11 11 (0.44%) Systems Management Server (SMS)
11 11 (0.44%) Kibana
11 11 (0.44%) Graylog2
12 10 (0.40%) SCOrch
12 10 (0.40%) Forefront Identity Manager
12 10 (0.40%) WhatsUp Gold
12 10 (0.40%) OVSD
13 9 (0.36%) OpenView
Vendors
1 410 (16.46%) Microsoft
2 182 (7.31%) Oracle
3 159 (6.38%) HP
4 150 (6.02%) Cisco
5 110 (4.42%) VMware
6 99 (3.97%) SAP
7 81 (3.25%) Citrix
8 79 (3.17%) IBM
9 51 (2.05%) Juniper
10 50 (2.01%) Remedy
11 48 (1.93%) McAfee
12 38 (1.53%) F5
13 36 (1.45%) Symantec
13 36 (1.45%) CheckPoint
14 28 (1.12%) Lotus
14 28 (1.12%) SolarWinds
15 27 (1.08%) BMC
16 23 (0.92%) EMC
17 20 (0.80%) Avaya
18 19 (0.76%) NetApp
Manchester, Lancashire
Nigel Frank International Ltd
Rate: £500 per day
Posted: Yesterday
Gourock, Renfrewshire
HAYS INFORMATION TECHNOLOGY
Rate: £400.00 - £430.00 per day
Posted: Yesterday
Slough, Berkshire
TD Group
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Steria
Rate: Up to £23,000 per annum + 5% flexible benefits
Posted: Yesterday
City, London
Hays London City Projects
Rate: £400.00 - £490.00 per annum
Posted: Yesterday
London
FIRST POINT IT RESOURCING
Rate: £400 - £425 per annum
Posted: Yesterday
City, London
Swan It Recruitment Ltd
Rate: £600 per day
Posted: Yesterday
London
SmartSourcing plc
Posted: Yesterday
Plymouth, Devon
Netforte Consulting Limited
Posted: Yesterday
Corsham, Wiltshire
Nationwide People Ltd
Rate: £450 - £490 Per Day Rate DOE Ltd Co Basis
Posted: Yesterday
Corsham, Wiltshire
Netforte Consulting Limited
Posted: Yesterday
Manchester, Lancashire
Nationwide People Ltd
Rate: £380 - £400 Per Day Rate DOE Ltd Co Basis
Posted: Yesterday
North West
Futures
Rate: £150 - £350 + N/A
Posted: Yesterday
Berkshire
Roc Search
Posted: 2 days ago
London
Square One Resources
Rate: Unspecified
Posted: 2 days ago
Feltham, Middlesex
Eutopia Solutions Ltd
Rate: Negotiable
Posted: 2 days ago
Middlesex
Eutopia Solutions Ltd
Rate: Negotiable
Posted: 2 days ago
Luton, Bedfordshire
Connectus
Rate: £400 - £500 per day
Posted: 2 days ago
Chelmsford, Essex
Capita Resourcing
Posted: 2 days ago
Buckinghamshire
ComputaCenter
Rate: Competitive
Posted: 2 days ago