The table below looks at the statistics for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Services Delivery
Rank 91 83 120
Rank change year-on-year
-8 +37
Contract jobs citing Service Delivery 1279 1268 928
As % of all contract IT jobs located in the UK 2.19% 2.24% 1.74%
As % of the Processes & Methodologies category 2.80% 2.95% 2.32%
Number of daily rates quoted 750 792 497
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £250 £227 £180
10% offered a daily rate of more than £550 £550 £511
UK excluding London average daily rate £400 £388 £350
% change year-on-year
+3.22% +10.71%
Number of hourly rates quoted 36 63 26
Average hourly rate £18.79 £16.50 £17.60
Average hourly rate % change year-on-year
+13.87% -6.22%
90% offered a hourly rate of more than £12.00 £11.00 £11.75
10% offered a hourly rate of more than £34.00 £27.77 £37.25
UK excluding London average hourly rate £17.50 £15.19 £17.69
% change year-on-year
+15.18% -14.11%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
45639 42994 39933
As % of all contract IT jobs located in the UK 78.18% 76.05% 74.95%
Number of daily rates quoted 29767 26678 24521
Average daily rate £425 £410 £400
Average daily rate % change year-on-year
+3.65% +2.50%
90% offered a daily rate of more than £290 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 1242 1170 1122
Average hourly rate £31.44 £25.00 £30.00
Average hourly rate % change year-on-year
+25.76% -16.66%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £51.17 £55.00 £50.00
UK excluding London average hourly rate £32.50 £26.98 £30.50
% change year-on-year
+20.48% -11.55%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 3 September 2015.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 3 September 2015.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 1164 £400 - 353
London -10 428 £400 - 130
South East +8 272 £365 +4.96% 59
North West -15 107 £475 +31.94% 32
City of London +3 88 £420 -1.17% 24
South West -3 88 £400 -5.88% 37
Berkshire +19 83 £325 -13.33% 10
Scotland +13 80 £375 +7.14% 18
East of England -15 72 £338 -20.58% 32
North East +4 61 £375 - 6
Yorkshire -33 60 £490 +15.29% 26
Manchester -10 48 £421 +24.81% 18
Tyne and Wear -6 47 £375 - 4
Hampshire -18 47 £315 -16.00% 17
West Yorkshire -28 47 £495 +16.47% 18
East Midlands +10 45 £360 -11.11% 15
Newcastle upon Tyne -8 44 £375 - 4
Cheshire -4 43 £500 +25.00% 10
Surrey +17 42 £438 +45.83% 14
Edinburgh +10 42 £388 -10.14% 9
Buckinghamshire -15 41 £393 +20.84% 5
West Midlands -11 37 £450 +12.50% 16
Leeds -23 34 £521 +34.08% 12
Wiltshire +23 33 £400 - 22
Milton Keynes -14 33 £399 +19.10% 4
Reading +10 31 £475 +11.76% 4
Hertfordshire +12 28 £288 -38.82% 9
Warrington -5 23 £525 +27.27% 1
Bristol +1 20 £375 -10.50% 8
Oxfordshire -9 19 £363 -27.50% 4

Service Delivery
Top 30 Related IT Skills

For the 6 months to 3 September 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 995 (41.10%) ITIL
2 529 (21.85%) Service Management
3 528 (21.81%) Finance
4 466 (19.25%) Project Management
5 385 (15.90%) Windows
6 378 (15.61%) Microsoft
7 321 (13.26%) Security Cleared
8 290 (11.98%) Change Management
9 286 (11.81%) SLA
10 256 (10.57%) Cisco
11 251 (10.37%) Agile Software Development
12 238 (9.83%) PRINCE2
13 225 (9.29%) Analytical Skills
14 214 (8.84%) Stakeholder Management
15 204 (8.43%) MS Excel
16 198 (8.18%) VMware
16 198 (8.18%) SC Cleared
17 189 (7.81%) SQL
17 189 (7.81%) Degree
18 187 (7.72%) Active Directory
19 186 (7.68%) MS Office
20 185 (7.64%) Management Information System
21 179 (7.39%) ITIL Certification
22 165 (6.82%) Oracle
23 164 (6.77%) Data Centre
24 152 (6.28%) Continuous Improvement
24 152 (6.28%) SQL Server
25 146 (6.03%) Problem Management
26 142 (5.87%) Incident Management
26 142 (5.87%) Citrix

Service Delivery
Top Related IT Skills by Category

For the 6 months to 3 September 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 111 (4.58%) SharePoint
2 94 (3.88%) MS Exchange
3 58 (2.40%) IIS
4 49 (2.02%) Exchange Server 2010
5 31 (1.28%) Exchange Server 2007
6 29 (1.20%) Lync
7 27 (1.12%) Apache
8 25 (1.03%) WebLogic
8 25 (1.03%) IBM Notes
9 23 (0.95%) Tomcat
10 22 (0.91%) JBoss
11 18 (0.74%) WebSphere
12 17 (0.70%) CMS
13 14 (0.58%) Blackberry Enterprise Server
13 14 (0.58%) OpenStack
14 12 (0.50%) Exchange Server 2013
15 10 (0.41%) Confluence
16 9 (0.37%) Exchange Server 2003
17 8 (0.33%) Eucalyptus
17 8 (0.33%) Apache Solr
Applications
1 204 (8.43%) MS Excel
2 186 (7.68%) MS Office
3 62 (2.56%) MS PowerPoint
4 61 (2.52%) MS Project
5 34 (1.40%) MS Visio
6 18 (0.74%) Spreadsheet
7 7 (0.29%) Photoshop
7 7 (0.29%) Adobe Illustrator
8 1 (0.041%) SPSS
8 1 (0.041%) AutoCAD
8 1 (0.041%) PowerPivot
8 1 (0.041%) InfoPath
Business Applications
1 28 (1.16%) Remedy ITSM
2 12 (0.50%) Dynamics CRM
3 8 (0.33%) assyst
3 8 (0.33%) Agresso
3 8 (0.33%) Oracle ERP
4 7 (0.29%) SAP FI/CO
4 7 (0.29%) SAP FI
4 7 (0.29%) SAP CO
4 7 (0.29%) SAP GRC
4 7 (0.29%) SAP SRM
5 6 (0.25%) SAP IS-U
5 6 (0.25%) Oracle EBS
5 6 (0.25%) SAP Oil and Gas
5 6 (0.25%) Dynamics AX
5 6 (0.25%) Maximo
6 4 (0.17%) thinkFolio
7 3 (0.12%) SAP MII
7 3 (0.12%) Changepoint
7 3 (0.12%) Dynamics NAV
7 3 (0.12%) Oracle Financials
Cloud Services
1 44 (1.82%) Microsoft Azure
2 41 (1.69%) SaaS
3 37 (1.53%) Amazon AWS
4 35 (1.45%) PaaS
5 33 (1.36%) IaaS
6 30 (1.24%) Office 365
7 14 (0.58%) Cloud Computing
8 3 (0.12%) Yammer
9 2 (0.083%) SuccessFactors
9 2 (0.083%) SoftLayer
9 2 (0.083%) Google Analytics
9 2 (0.083%) Google Apps
10 1 (0.041%) Taleo
10 1 (0.041%) Amazon EC2
10 1 (0.041%) AWS CloudFormation
10 1 (0.041%) Veeva
Communications & Networking
1 140 (5.78%) LAN
2 139 (5.74%) Firewall
3 130 (5.37%) WAN
4 94 (3.88%) DNS
5 88 (3.63%) SAN
6 84 (3.47%) TCP/IP
7 63 (2.60%) Network Security
8 59 (2.44%) Internet
9 58 (2.40%) VPN
9 58 (2.40%) DHCP
10 49 (2.02%) NAS
11 46 (1.90%) SSL
12 45 (1.86%) MPLS
13 44 (1.82%) Cisco ASA
13 44 (1.82%) VLAN
14 37 (1.53%) Wireless
15 33 (1.36%) OSPF
15 33 (1.36%) BGP
16 27 (1.12%) Cisco IOS
16 27 (1.12%) Cisco Nexus
Database & Business Intelligence
1 152 (6.28%) SQL Server
2 35 (1.45%) Relational Database
3 24 (0.99%) Big Data
3 24 (0.99%) SQL Server Reporting Services
3 24 (0.99%) SQL Server Integration Services
4 21 (0.87%) Oracle Database
5 20 (0.83%) SQL Server Analysis Services
5 20 (0.83%) SQL Server 2005
6 18 (0.74%) MySQL
6 18 (0.74%) Data Warehouse
7 16 (0.66%) RDBMS
7 16 (0.66%) Hadoop
8 15 (0.62%) Data Mining
9 14 (0.58%) SQL Server 2008
10 12 (0.50%) MongoDB
10 12 (0.50%) Oracle Reports
11 11 (0.45%) BusinessObjects
12 10 (0.41%) Oracle Database 11g
12 10 (0.41%) Microsoft Analysis Services
13 9 (0.37%) DB2
Development Applications
1 32 (1.32%) Git (software)
2 25 (1.03%) Subversion
3 23 (0.95%) Jenkins
4 22 (0.91%) JIRA
5 20 (0.83%) Team Foundation Server
5 20 (0.83%) Visual Studio
6 12 (0.50%) ClearCase
7 10 (0.41%) ClearQuest
8 8 (0.33%) TeamCity
9 4 (0.17%) Hudson
9 4 (0.17%) MSI
10 3 (0.12%) Visual Studio Tools for Office
10 3 (0.12%) SQL Server Management Studio (SSMS)
11 2 (0.083%) Trac
11 2 (0.083%) WebLogic Workshop
12 1 (0.041%) Ant
12 1 (0.041%) Maven
12 1 (0.041%) Cucumber
12 1 (0.041%) InstallShield
12 1 (0.041%) AdminStudio
General
1 528 (21.81%) Finance
2 121 (5.00%) Telecoms
3 112 (4.63%) Banking
4 75 (3.10%) Retail
5 65 (2.68%) Legal
6 47 (1.94%) Marketing
7 38 (1.57%) Manufacturing
8 36 (1.49%) Investment Banking
9 29 (1.20%) Pharmaceutical
10 28 (1.16%) Law
11 26 (1.07%) Publishing
12 23 (0.95%) Back Office
13 22 (0.91%) Billing
14 20 (0.83%) Local Government
15 18 (0.74%) Financial Institution
16 10 (0.41%) Automotive
16 10 (0.41%) Spanish Language
17 9 (0.37%) Retail Banking
18 7 (0.29%) Multimedia
19 6 (0.25%) Advertising
Job Titles
1 507 (20.94%) Service Manager
2 370 (15.28%) Analyst
3 358 (14.79%) Delivery Manager
4 302 (12.47%) Services Delivery Manager
5 212 (8.76%) Project Manager
6 147 (6.07%) Architect
7 108 (4.46%) Service Analyst
8 105 (4.34%) Business Analyst
9 88 (3.63%) Consultant
10 76 (3.14%) Developer
11 67 (2.77%) Support Analyst
12 65 (2.68%) Network Engineer
13 64 (2.64%) Transition Manager
14 58 (2.40%) IT Services Manager
15 54 (2.23%) Service Transition Manager
16 48 (1.98%) Administrator
17 45 (1.86%) Senior Manager
17 45 (1.86%) Support Engineer
18 43 (1.78%) Applications Manager
19 42 (1.73%) Applications Support
Libraries, Frameworks & Software Standards
1 103 (4.25%) .NET
2 60 (2.48%) Web Services
3 58 (2.40%) HTML
4 46 (1.90%) Middleware
5 42 (1.73%) CSS
6 38 (1.57%) ASP.NET
7 35 (1.45%) XML
8 30 (1.24%) J2EE
9 27 (1.12%) .NET Framework
10 26 (1.07%) HTML5
11 15 (0.62%) SOAP
12 14 (0.58%) REST
12 14 (0.58%) Sass
13 13 (0.54%) WebSphere Message Broker
14 12 (0.50%) jQuery
15 11 (0.45%) RESTful
15 11 (0.45%) CSS3
16 10 (0.41%) LAMP
17 9 (0.37%) JSP
17 9 (0.37%) Application Packaging
Miscellaneous
1 225 (9.29%) Analytical Skills
2 185 (7.64%) Management Information System
3 164 (6.77%) Data Centre
4 41 (1.69%) Statistics
5 39 (1.61%) Computer Science
6 36 (1.49%) PKI
7 35 (1.45%) NHS
8 28 (1.16%) User Experience
9 27 (1.12%) Performance Metrics
10 26 (1.07%) Blackberry
11 24 (0.99%) Replication
12 21 (0.87%) PMI
13 19 (0.78%) Enterprise Software
14 18 (0.74%) Freedom of Information
15 17 (0.70%) Clustering
15 17 (0.70%) CMDB
16 16 (0.66%) Life Science
16 16 (0.66%) FMCG
17 15 (0.62%) Social Media
17 15 (0.62%) Hybrid Cloud
Operating Systems
1 385 (15.90%) Windows
2 141 (5.82%) Linux
3 108 (4.46%) UNIX
4 92 (3.80%) Windows Server 2008
5 70 (2.89%) Windows 7
6 62 (2.56%) Windows Server 2003
7 52 (2.15%) Windows Server 2012
8 43 (1.78%) Red Hat Enterprise Linux
9 38 (1.57%) Solaris
10 23 (0.95%) Windows XP
11 22 (0.91%) AIX
11 22 (0.91%) Windows 8
12 16 (0.66%) Android
13 9 (0.37%) Apple iOS
14 6 (0.25%) CentOS
15 5 (0.21%) VMS
15 5 (0.21%) OS/390
16 4 (0.17%) Windows 2000 Server
17 3 (0.12%) Mac OS
17 3 (0.12%) Ubuntu
Processes & Methodologies
1 995 (41.10%) ITIL
2 529 (21.85%) Service Management
3 466 (19.25%) Project Management
4 290 (11.98%) Change Management
5 251 (10.37%) Agile Software Development
6 238 (9.83%) PRINCE2
7 214 (8.84%) Stakeholder Management
8 152 (6.28%) Continuous Improvement
9 146 (6.03%) Problem Management
10 142 (5.87%) Incident Management
11 135 (5.58%) ITSM
12 119 (4.92%) Migration
13 114 (4.71%) Risk Management
14 109 (4.50%) Supplier Management
15 105 (4.34%) Mentoring
16 100 (4.13%) ITIL V3
17 92 (3.80%) Configuration Management
18 91 (3.76%) Performance Management
19 84 (3.47%) Coaching
20 82 (3.39%) Change Control
Programming Languages
1 189 (7.81%) SQL
2 79 (3.26%) Java
3 60 (2.48%) JavaScript
4 53 (2.19%) C#
5 35 (1.45%) Perl
5 35 (1.45%) C
5 35 (1.45%) Python
6 28 (1.16%) PowerShell
7 24 (0.99%) VB
8 21 (0.87%) PHP
8 21 (0.87%) C++
9 19 (0.78%) VBA
10 17 (0.70%) Ruby
11 16 (0.66%) VBScript
12 15 (0.62%) Shell Script
13 13 (0.54%) VB.NET
14 12 (0.50%) T-SQL
14 12 (0.50%) Bash Shell
15 9 (0.37%) PL/SQL
16 6 (0.25%) Scala
Qualifications
1 321 (13.26%) Security Cleared
2 198 (8.18%) SC Cleared
3 189 (7.81%) Degree
4 179 (7.39%) ITIL Certification
5 106 (4.38%) Cisco Certification
6 63 (2.60%) DV Cleared
7 58 (2.40%) CCNA
8 57 (2.35%) CCNP
9 54 (2.23%) ITIL Foundation Certificate
10 53 (2.19%) Microsoft Certification
11 45 (1.86%) PMI Certification
11 45 (1.86%) MCSE
12 40 (1.65%) PRINCE2 Certification
13 27 (1.12%) PMP
14 24 (0.99%) CCIE
15 21 (0.87%) MCP
16 19 (0.78%) CISSP
16 19 (0.78%) PRINCE2 Practitioner
17 17 (0.70%) CCDP
17 17 (0.70%) CISM
Quality Assurance & Compliance
1 286 (11.81%) SLA
2 82 (3.39%) QA
3 39 (1.61%) ISO/IEC 27001
4 16 (0.66%) JSP 440
5 15 (0.62%) COBIT
6 14 (0.58%) PCI DSS
7 10 (0.41%) ISO 9001
8 7 (0.29%) Sarbanes-Oxley
9 4 (0.17%) ISO/IEC 20000
10 3 (0.12%) COSO
10 3 (0.12%) Solvency II
11 2 (0.083%) Data Quality
11 2 (0.083%) P3O
12 1 (0.041%) BS25999
12 1 (0.041%) FATCA
12 1 (0.041%) BS15000
12 1 (0.041%) ISO 14001
12 1 (0.041%) GxP
System Software
1 187 (7.72%) Active Directory
2 117 (4.83%) VMware Infrastructure
3 44 (1.82%) vSphere
4 30 (1.24%) Hyper-V
5 24 (0.99%) XenApp
6 19 (0.78%) ISA Server
7 18 (0.74%) vCloud
8 13 (0.54%) VMware ESXi
9 11 (0.45%) XenServer
9 11 (0.45%) VMware ESX
10 10 (0.41%) UAG
11 9 (0.37%) XenDesktop
11 9 (0.37%) Oracle RAC
12 7 (0.29%) Microsoft App-V
13 6 (0.25%) VMware Workstation
13 6 (0.25%) NFS
13 6 (0.25%) BitLocker
14 5 (0.21%) Squid
15 4 (0.17%) Terminal Services
15 4 (0.17%) Veritas Cluster Server
Systems Management
1 48 (1.98%) SCCM
2 43 (1.78%) Puppet
3 38 (1.57%) SCOM
4 33 (1.36%) Opscode Chef
5 18 (0.74%) SCOrch
6 16 (0.66%) Control-M
7 13 (0.54%) vMotion
8 11 (0.45%) NetBackup
8 11 (0.45%) WhatsUp Gold
9 9 (0.37%) Cisco IPCC
10 8 (0.33%) Norton AntiVirus
10 8 (0.33%) ZABBIX
11 7 (0.29%) McAfee ePO
11 7 (0.29%) SCSM
11 7 (0.29%) XenMobile
11 7 (0.29%) Ansible
12 6 (0.25%) Cisco CUCM
12 6 (0.25%) Oracle RMAN
12 6 (0.25%) Nagios
12 6 (0.25%) Nessus
Vendors
1 378 (15.61%) Microsoft
2 256 (10.57%) Cisco
3 198 (8.18%) VMware
4 165 (6.82%) Oracle
5 142 (5.87%) Citrix
6 136 (5.62%) SAP
7 129 (5.33%) HP
8 65 (2.68%) CheckPoint
9 56 (2.31%) IBM
10 49 (2.02%) Juniper
10 49 (2.02%) Red Hat
11 47 (1.94%) Remedy
12 40 (1.65%) McAfee
13 39 (1.61%) F5
14 34 (1.40%) Symantec
15 33 (1.36%) NetApp
16 28 (1.16%) Lotus
17 27 (1.12%) BMC
17 27 (1.12%) EMC
17 27 (1.12%) ServiceNow
Glasgow, Lanarkshire
Lockton Companies
Posted: 2 hours ago
London
Lockton Companies
Posted: 3 hours ago
London
Aston Carter
Posted: 13 hours ago
Bristol, Avon
Experis Ltd
Rate: £350.00 - £450.00 per day
Posted: 14 hours ago
Southampton, Hampshire
Hays Talent Solutions
Rate: £176.85 per day
Posted: 14 hours ago
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Rate: £450.00 per day
Posted: 14 hours ago
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Rate: £500.00 per day
Posted: 15 hours ago
Bristol, Avon
Reed Technology
Rate: £500 - £600 per day
Posted: 15 hours ago
London
Opilio Recruitment
Rate: £28k - 30k per year
Posted: 17 hours ago
Edinburgh, Midlothian
Lorien Resourcing
Posted: 18 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 19 hours ago
Bristol, Avon
Spring Technology
Rate: £500.00 - £550.00 per day
Posted: 19 hours ago
City, London
LA International
Rate: £200 - £250 per day
Posted: 22 hours ago
London
Harris Global
Posted: 22 hours ago
West London
Careerwise UK Limited
Rate: £400 - £425 per day
Posted: 22 hours ago
City, London
Thebes IT
Posted: 23 hours ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £350 - £400 per day
Posted: Yesterday
Glasgow, Lanarkshire
Harvey Nash plc
Posted: Yesterday
London
Hydrogen Group
Rate: £650.00 - £700.00 per day
Posted: Yesterday
Southampton, Hampshire
Connectus
Rate: £275 per day
Posted: Yesterday