The table below looks at the statistics for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 26 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Feb 2015
Same period 2014 Same period 2013
Services Delivery
Rank 68 88 92
Rank change year-on-year
+20 +4
Contract jobs citing Service Delivery 1294 1098 961
As % of all contract IT jobs located in the UK 2.51% 2.16% 2.10%
As % of the Processes & Methodologies category 3.30% 2.88% 2.89%
Number of daily rates quoted 734 572 508
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £388 £375
Average daily rate % change year-on-year
- +3.33%
90% offered a daily rate of more than £233 £234 £215
10% offered a daily rate of more than £525 £525 £525
UK excluding London average daily rate £375 £375 £347
% change year-on-year
- +7.99%
Number of hourly rates quoted 54 42 51
Average hourly rate £17.00 £15.00 £20.00
Average hourly rate % change year-on-year
+13.33% -25.00%
90% offered a hourly rate of more than £11.00 £10.05 £11.00
10% offered a hourly rate of more than £49.50 £42.35 £27.50
UK excluding London average hourly rate £14.57 £13.00 £19.50
% change year-on-year
+12.07% -33.33%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
39170 38085 33220
As % of all contract IT jobs located in the UK 75.95% 74.82% 72.73%
Number of daily rates quoted 24752 22921 19759
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £280 £275 £275
10% offered a daily rate of more than £575 £570 £575
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 1021 1146 1205
Average hourly rate £27.50 £27.50 £30.00
Average hourly rate % change year-on-year
- -8.33%
90% offered a hourly rate of more than £12.10 £12.30 £12.00
10% offered a hourly rate of more than £49.50 £50.00 £51.50
UK excluding London average hourly rate £29.00 £27.50 £31.50
% change year-on-year
+5.45% -12.69%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 26 February 2015.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 26 February 2015.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 26 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 1187 £390 -2.50% 416
London +14 475 £400 - 152
South East -3 267 £370 -6.26% 81
Berkshire +14 107 £375 -6.25% 25
City of London +6 103 £400 - 53
North West -18 79 £400 -5.88% 26
East of England +37 78 £375 +36.36% 27
South West +10 76 £400 -5.32% 38
Yorkshire +17 70 £400 +23.07% 40
West Midlands -17 51 £360 +7.46% 25
West Yorkshire +14 47 £413 +17.85% 25
East Midlands +24 45 £325 +13.04% 22
Scotland +7 41 £385 +11.59% 12
Hampshire -17 37 £350 - 18
Wiltshire +16 36 £395 -12.22% 12
Buckinghamshire +2 36 £365 -7.24% 12
Wales +10 34 £325 +46.39% 2
North East +18 33 £400 -20.00% 4
Oxfordshire +14 32 £420 +23.52% 3
Newbury +11 30 £280 -44.00% 1
Reading -8 28 £375 -0.66% 17
Surrey -2 27 £338 -15.62% 12
Manchester -5 27 £409 +11.98% 11
Tyne and Wear +22 24 £420 -16.00% 4
Hertfordshire +9 24 £375 +36.36% 5
Leeds +3 24 £450 +33.33% 18
Milton Keynes +5 23 £365 -4.26% 7
Newcastle upon Tyne +27 21 £413 -17.50% 4
South Yorkshire +15 20 £300 -7.69% 5
Bristol +8 20 £725 +93.33% 16

Service Delivery
Top 30 Related IT Skills

For the 6 months to 26 February 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1171 (44.85%) ITIL
2 593 (22.71%) Finance
3 584 (22.37%) Service Management
4 485 (18.58%) Windows
5 450 (17.23%) Project Management
6 420 (16.09%) Security Cleared
7 397 (15.20%) Microsoft
8 341 (13.06%) SLA
9 272 (10.42%) Analytical Skills
10 270 (10.34%) SC Cleared
11 267 (10.23%) Agile Software Development
12 257 (9.84%) MS Excel
13 255 (9.77%) PRINCE2
14 253 (9.69%) Stakeholder Management
15 246 (9.42%) Degree
16 234 (8.96%) Change Management
17 225 (8.62%) Telecoms
17 225 (8.62%) MS Office
18 221 (8.46%) SQL
19 219 (8.39%) Active Directory
20 205 (7.85%) Oracle
21 184 (7.05%) Management Information System
22 183 (7.01%) Cisco
23 181 (6.93%) Linux
24 171 (6.55%) VMware
25 166 (6.36%) ITIL Certification
26 164 (6.28%) Incident Management
27 163 (6.24%) UNIX
28 152 (5.82%) Firewall
29 150 (5.74%) Risk Management

Service Delivery
Top Related IT Skills by Category

For the 6 months to 26 February 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 120 (4.60%) SharePoint
2 76 (2.91%) MS Exchange
3 49 (1.88%) IIS
4 47 (1.80%) Apache
5 37 (1.42%) Lync
6 34 (1.30%) Exchange Server 2010
7 29 (1.11%) OpenStack
8 27 (1.03%) Exchange Server 2003
9 26 (1.00%) WebSphere
9 26 (1.00%) Tomcat
10 23 (0.88%) IBM Notes
11 22 (0.84%) SAS
12 15 (0.57%) WebLogic
12 15 (0.57%) Blackberry Enterprise Server
13 10 (0.38%) Oracle Workflow
13 10 (0.38%) Exchange Server 2007
13 10 (0.38%) Oracle SOA Suite
14 7 (0.27%) SharePoint 2010
14 7 (0.27%) WebSphere Application Server
14 7 (0.27%) Lotus Domino
Applications
1 257 (9.84%) MS Excel
2 225 (8.62%) MS Office
3 105 (4.02%) MS Visio
4 85 (3.26%) MS PowerPoint
5 82 (3.14%) MS Project
6 9 (0.34%) AutoCAD
7 3 (0.11%) Acrobat
7 3 (0.11%) Adobe Captivate
7 3 (0.11%) Adobe Creative Suite
8 2 (0.077%) Adobe Illustrator
9 1 (0.038%) InDesign
9 1 (0.038%) InfoPath
9 1 (0.038%) Spreadsheet
9 1 (0.038%) Stata
9 1 (0.038%) Photoshop
9 1 (0.038%) SPSS
Business Applications
1 37 (1.42%) Oracle EBS
2 35 (1.34%) Remedy ITSM
3 17 (0.65%) Oracle EBS R12
4 12 (0.46%) SAP Oil and Gas
5 10 (0.38%) SAP SD
6 9 (0.34%) Oracle Procure-to-Pay
7 8 (0.31%) BusinessWorks
7 8 (0.31%) Oracle ERP
7 8 (0.31%) SAP GRC
8 7 (0.27%) SAP FI
9 6 (0.23%) Oracle Payroll
9 6 (0.23%) Dynamics CRM
10 5 (0.19%) SAP Retail
10 5 (0.19%) Oracle Retail
11 4 (0.15%) ION MarketView
11 4 (0.15%) SAP CO
11 4 (0.15%) SAP FI/CO
11 4 (0.15%) Oracle Applications
11 4 (0.15%) SAP R/3
12 3 (0.11%) Agresso
Cloud Services
1 40 (1.53%) SaaS
2 23 (0.88%) Office 365
3 17 (0.65%) PaaS
4 15 (0.57%) Microsoft Azure
5 9 (0.34%) Amazon AWS
5 9 (0.34%) IaaS
6 8 (0.31%) Cloud Computing
7 7 (0.27%) Google Apps
8 5 (0.19%) GitHub
8 5 (0.19%) IBM Blueworks
9 4 (0.15%) Amazon EC2
10 3 (0.11%) IBM SmartCloud
10 3 (0.11%) Yammer
11 2 (0.077%) ElastiCache
11 2 (0.077%) Amazon ElastiCache
11 2 (0.077%) SuccessFactors
12 1 (0.038%) Amazon S3
12 1 (0.038%) Force.com
12 1 (0.038%) Taleo
Communications & Networking
1 152 (5.82%) Firewall
2 128 (4.90%) WAN
3 110 (4.21%) LAN
4 96 (3.68%) SAN
5 75 (2.87%) Internet
6 73 (2.80%) DNS
7 70 (2.68%) TCP/IP
8 61 (2.34%) MPLS
9 54 (2.07%) HTTP
10 48 (1.84%) VPN
11 45 (1.72%) BGP
12 41 (1.57%) DHCP
13 38 (1.46%) VoIP
14 37 (1.42%) Cisco ASA
15 33 (1.26%) OSPF
16 32 (1.23%) SSL
17 28 (1.07%) 3G
17 28 (1.07%) Network Security
18 26 (1.00%) Cisco Nexus
19 24 (0.92%) NAS
Database & Business Intelligence
1 144 (5.52%) SQL Server
2 43 (1.65%) Oracle Database
3 32 (1.23%) Data Warehouse
4 28 (1.07%) SQL Server Integration Services
5 26 (1.00%) Oracle Database 11g
6 24 (0.92%) NoSQL
7 23 (0.88%) SQL Server 2008
8 22 (0.84%) MongoDB
8 22 (0.84%) MySQL
9 20 (0.77%) SQL Server Reporting Services
9 20 (0.77%) SQL Server Analysis Services
10 19 (0.73%) Apache Cassandra
10 19 (0.73%) Data Mining
11 17 (0.65%) SQL Server 2005
11 17 (0.65%) Relational Database
12 16 (0.61%) Oracle Reports
13 15 (0.57%) Crystal Reports
14 14 (0.54%) SAP BW
15 13 (0.50%) MS Access
16 12 (0.46%) DB2
Development Applications
1 36 (1.38%) Git (software)
2 30 (1.15%) Visual Studio
3 21 (0.80%) MSI
3 21 (0.80%) Jenkins
4 18 (0.69%) Maven
5 14 (0.54%) Team Foundation Server
6 13 (0.50%) Subversion
7 11 (0.42%) Toad
8 7 (0.27%) ClearCase
9 6 (0.23%) Introscope
10 5 (0.19%) ClearQuest
11 4 (0.15%) Oracle Forms
11 4 (0.15%) JUnit
11 4 (0.15%) JIRA
11 4 (0.15%) Cucumber
12 3 (0.11%) Selenium
12 3 (0.11%) TeamCity
12 3 (0.11%) VSS/SourceSafe
13 2 (0.077%) LoadRunner
13 2 (0.077%) TestDirector
General
1 593 (22.71%) Finance
2 225 (8.62%) Telecoms
3 137 (5.25%) Banking
4 92 (3.52%) Retail
5 77 (2.95%) Legal
6 37 (1.42%) Publishing
7 34 (1.30%) Law
7 34 (1.30%) Marketing
8 32 (1.23%) Manufacturing
9 31 (1.19%) Investment Banking
10 30 (1.15%) Back Office
11 25 (0.96%) Retail Banking
12 23 (0.88%) Local Government
13 20 (0.77%) Front Office
14 17 (0.65%) Pharmaceutical
14 17 (0.65%) Financial Institution
15 14 (0.54%) Billing
16 12 (0.46%) Military
17 11 (0.42%) Games
18 10 (0.38%) French Language
Job Titles
1 492 (18.84%) Service Manager
2 418 (16.01%) Analyst
3 365 (13.98%) Delivery Manager
4 334 (12.79%) Services Delivery Manager
5 215 (8.23%) Project Manager
6 151 (5.78%) Architect
7 139 (5.32%) Consultant
8 132 (5.06%) Service Analyst
9 106 (4.06%) Business Analyst
10 84 (3.22%) Developer
11 72 (2.76%) Support Analyst
12 65 (2.49%) Transition Manager
13 64 (2.45%) Network Engineer
14 60 (2.30%) Administrator
15 51 (1.95%) Service Desk Analyst
16 48 (1.84%) Service Transition Manager
17 45 (1.72%) Infrastructure Manager
18 44 (1.69%) Team Leader
18 44 (1.69%) Support Engineer
19 43 (1.65%) IT Services Manager
Libraries, Frameworks & Software Standards
1 99 (3.79%) .NET
2 80 (3.06%) Web Services
3 63 (2.41%) XML
4 39 (1.49%) Middleware
5 37 (1.42%) HTML
6 34 (1.30%) REST
7 30 (1.15%) .NET Framework
8 27 (1.03%) Oracle Fusion
9 25 (0.96%) JSON
10 21 (0.80%) ASP.NET
11 19 (0.73%) Java EE
12 15 (0.57%) CSS
13 14 (0.54%) J2EE
14 11 (0.42%) MDX
15 10 (0.38%) Django
15 10 (0.38%) SOAP
16 9 (0.34%) JSP
16 9 (0.34%) WSDL
16 9 (0.34%) jQuery
16 9 (0.34%) Application Packaging
Miscellaneous
1 272 (10.42%) Analytical Skills
2 184 (7.05%) Management Information System
3 83 (3.18%) Computer Science
4 62 (2.37%) Open Source
5 50 (1.91%) Clustering
6 49 (1.88%) NHS
7 34 (1.30%) Blackberry
8 31 (1.19%) Statistics
9 27 (1.03%) Video Conferencing
10 24 (0.92%) FMCG
10 24 (0.92%) Data Protection Act
10 24 (0.92%) CMDB
10 24 (0.92%) User Experience
11 19 (0.73%) Performance Metrics
11 19 (0.73%) Replication
12 18 (0.69%) iPad
13 17 (0.65%) Enterprise Software
13 17 (0.65%) GIS
13 17 (0.65%) Mathematics
13 17 (0.65%) Visualisation
Operating Systems
1 485 (18.58%) Windows
2 181 (6.93%) Linux
3 163 (6.24%) UNIX
4 138 (5.29%) Windows Server 2008
5 113 (4.33%) Windows 7
6 78 (2.99%) Windows Server 2003
7 45 (1.72%) Windows XP
8 38 (1.46%) Red Hat Enterprise Linux
9 33 (1.26%) CentOS
10 31 (1.19%) AIX
11 30 (1.15%) Solaris
12 28 (1.07%) Windows 8
12 28 (1.07%) Windows Server 2012
13 27 (1.03%) Windows Vista
14 22 (0.84%) Ubuntu
15 20 (0.77%) Android
16 16 (0.61%) Apple iOS
17 11 (0.42%) Mac OS X
18 8 (0.31%) Windows Mobile
19 7 (0.27%) Windows 2000
Processes & Methodologies
1 1171 (44.85%) ITIL
2 584 (22.37%) Service Management
3 450 (17.23%) Project Management
4 267 (10.23%) Agile Software Development
5 255 (9.77%) PRINCE2
6 253 (9.69%) Stakeholder Management
7 234 (8.96%) Change Management
8 164 (6.28%) Incident Management
9 150 (5.74%) Risk Management
10 134 (5.13%) Problem Management
11 132 (5.06%) Continuous Improvement
12 126 (4.83%) Migration
13 125 (4.79%) ITSM
14 117 (4.48%) Disaster Recovery
15 114 (4.37%) Configuration Management
16 113 (4.33%) Performance Management
17 99 (3.79%) ITIL V3
18 86 (3.29%) Business Continuity
19 84 (3.22%) Business Intelligence
20 82 (3.14%) Supplier Management
Programming Languages
1 221 (8.46%) SQL
2 148 (5.67%) Java
3 70 (2.68%) C#
4 66 (2.53%) C
5 47 (1.80%) Python
6 46 (1.76%) PowerShell
7 37 (1.42%) PHP
8 36 (1.38%) JavaScript
9 33 (1.26%) VB
9 33 (1.26%) Ruby
10 29 (1.11%) VBScript
10 29 (1.11%) Perl
11 26 (1.00%) PL/SQL
12 22 (0.84%) Shell Script
13 21 (0.80%) VBA
14 20 (0.77%) VB.NET
15 15 (0.57%) Bash Shell
16 12 (0.46%) Scala
17 9 (0.34%) T-SQL
18 6 (0.23%) Korn
Qualifications
1 420 (16.09%) Security Cleared
2 270 (10.34%) SC Cleared
3 246 (9.42%) Degree
4 166 (6.36%) ITIL Certification
5 96 (3.68%) DV Cleared
6 85 (3.26%) Cisco Certification
7 53 (2.03%) Microsoft Certification
8 52 (1.99%) CCNP
9 47 (1.80%) PRINCE2 Practitioner
10 43 (1.65%) ITIL Foundation Certificate
10 43 (1.65%) CCNA
10 43 (1.65%) ISEB
11 38 (1.46%) MCP
12 36 (1.38%) MCSE
13 32 (1.23%) PMI Certification
14 30 (1.15%) PRINCE2 Certification
15 28 (1.07%) VCP4
16 23 (0.88%) HND
17 20 (0.77%) PMP
17 20 (0.77%) CISSP
Quality Assurance & Compliance
1 341 (13.06%) SLA
2 70 (2.68%) QA
3 24 (0.92%) Sarbanes-Oxley
4 21 (0.80%) ISO/IEC 27001
4 21 (0.80%) COBIT
5 18 (0.69%) JSP 440
6 15 (0.57%) ISO 9001
7 4 (0.15%) PCI DSS
8 3 (0.11%) ISO 9000
8 3 (0.11%) ISO 14001
9 2 (0.077%) BS25999
9 2 (0.077%) HL7
9 2 (0.077%) BS15000
9 2 (0.077%) COSO
9 2 (0.077%) Basel III
9 2 (0.077%) Solvency II
9 2 (0.077%) EMIR
9 2 (0.077%) Dodd-Frank
10 1 (0.038%) COREP
10 1 (0.038%) FINREP
System Software
1 219 (8.39%) Active Directory
2 106 (4.06%) VMware Infrastructure
3 54 (2.07%) vSphere
4 53 (2.03%) Hyper-V
5 28 (1.07%) vCloud
6 19 (0.73%) XenDesktop
7 18 (0.69%) VMware ESX
8 17 (0.65%) XenApp
9 16 (0.61%) VMware ESXi
10 15 (0.57%) Samba
11 13 (0.50%) Microsoft App-V
12 12 (0.46%) Terminal Services
13 10 (0.38%) VMware Workstation
14 6 (0.23%) Firmware
14 6 (0.23%) XenServer
15 4 (0.15%) Terminal Server
16 3 (0.11%) Oracle RMAN
16 3 (0.11%) Microsoft Virtual Server
16 3 (0.11%) Oracle RAC
16 3 (0.11%) Forefront TMG
Systems Management
1 69 (2.64%) SCCM
2 45 (1.72%) Puppet
3 43 (1.65%) Opscode Chef
4 34 (1.30%) SCOM
5 26 (1.00%) ZABBIX
6 24 (0.92%) OpenView Configuration Management
7 18 (0.69%) Nagios
7 18 (0.69%) Backup Exec
8 16 (0.61%) Tivoli Storage Manager
8 16 (0.61%) Zenoss
8 16 (0.61%) Kibana
8 16 (0.61%) Graylog
8 16 (0.61%) Graphite
9 15 (0.57%) OVSD
10 12 (0.46%) WhatsUp Gold
11 11 (0.42%) Systems Management Server (SMS)
12 10 (0.38%) Tivoli
12 10 (0.38%) FortiGate
13 9 (0.34%) McAfee ePO
14 8 (0.31%) OpenView
Vendors
1 397 (15.20%) Microsoft
2 205 (7.85%) Oracle
3 183 (7.01%) Cisco
4 171 (6.55%) VMware
5 112 (4.29%) SAP
5 112 (4.29%) HP
6 109 (4.17%) Citrix
7 72 (2.76%) McAfee
8 59 (2.26%) CheckPoint
9 55 (2.11%) F5
10 54 (2.07%) Remedy
11 52 (1.99%) Red Hat
12 50 (1.91%) Juniper
13 48 (1.84%) IBM
14 40 (1.53%) BMC
15 34 (1.30%) Symantec
16 30 (1.15%) Lotus
17 28 (1.07%) Salesforce.com
18 27 (1.03%) Perforce
18 27 (1.03%) Ericsson
Glasgow, Lanarkshire
Experis Ltd
Rate: £330 - £600 per annum
Posted: 6 hours ago
Bristol, Avon
LA International
Rate: £450 - £500 per day
Posted: 8 hours ago
Newcastle Upon Tyne, Tyne And Wear
Square One Resources
Rate: Market Rates
Posted: 9 hours ago
London
Empiric Solutions
Posted: 9 hours ago
City, London
Red10
Rate: £500 - £600 per day
Posted: 10 hours ago
Halifax, West Yorkshire
Calderdale Council
Rate: From £28,746 to £30,978 per annum
Posted: 10 hours ago
Halifax, West Yorkshire
Calderdale Council
Rate: From £25,440 to £29,558 per annum
Posted: 10 hours ago
Reading, Berkshire
Polar Recruitment
Rate: £0000 - £1111 per annum
Posted: 12 hours ago
Newcastle Upon Tyne, Tyne and Wear
Square One Resources
Rate: Unspecified
Posted: 13 hours ago
City, London
Red10
Rate: £450 - £550 per day
Posted: 14 hours ago
City, London
Experis Ltd
Rate: £450 - £500 per day
Posted: Yesterday
London
TEKsystems
Rate: £400 - £500 per annum
Posted: Yesterday
Reading, Berkshire
TEKsystems
Rate: £110 - £140 per day
Posted: 2 days ago
Derby, Derbyshire
Thebes IT
Posted: 2 days ago
London
Experis Ltd
Rate: £400.00 - £650.00 per day
Posted: 2 days ago
South West
Red10
Rate: £000 - £1 per day + market rate
Posted: 2 days ago
Harrogate, North Yorkshire
Experis Ltd
Rate: £400.00 - £450.00 per day
Posted: 3 days ago
Reading, Berkshire
TEKsystems
Rate: £120 - £140 per day
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Rate: From £12 to £12 per hour
Posted: 3 days ago
Hook, Hampshire
Experis Ltd
Rate: £347.48 per day
Posted: 3 days ago