The first table below looks at the demand for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Services Delivery
Rank 74 118 114
Rank change year-on-year
+44 -4
Contract jobs citing Service Delivery 1247 884 1013
As % of all contract IT jobs located in the UK 2.28% 1.73% 1.75%
As % of the Processes & Methodologies category 3.08% 2.37% 2.49%
Number of daily rates quoted 748 442 465
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £375 £375
Average daily rate % change year-on-year
+3.33% -
90% offered a daily rate of more than £225 £201 £175
10% offered a daily rate of more than £550 £500 £525
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 59 19 66
Average hourly rate £15.39 £17.50 £20.00
Average hourly rate % change year-on-year
-12.08% -12.50%
90% offered a hourly rate of more than £10.30 £12.20 £15.00
10% offered a hourly rate of more than £26.96 £41.00 £40.88
UK excluding London average hourly rate £14.63 £19.13 £19.00
% change year-on-year
-23.52% +0.65%
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40487 37295 40755
As % of all contract IT jobs located in the UK 74.10% 72.93% 70.53%
Number of daily rates quoted 25009 22626 23492
Average daily rate £400 £401 £400
Average daily rate % change year-on-year
-0.12% +0.12%
90% offered a daily rate of more than £275 £270 £265
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1153 1056 1466
Average hourly rate £23.00 £30.00 £31.00
Average hourly rate % change year-on-year
-23.33% -3.22%
90% offered a hourly rate of more than £12.51 £12.50 £13.42
10% offered a hourly rate of more than £50.00 £47.50 £45.65
UK excluding London average hourly rate £25.00 £31.00 £31.00
% change year-on-year
-19.35% -

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 1 August 2014.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 1 August 2014.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +42 1148 £388 +3.33% 375
London +34 420 £400 - 125
South East +17 257 £368 +4.25% 96
East of England +28 108 £381 +1.66% 22
North West +10 86 £350 +5.66% 29
City of London +13 83 £408 +5.16% 38
Yorkshire +40 76 £380 +16.03% 27
South West -11 76 £422 +12.53% 37
Berkshire +8 71 £369 +13.46% 20
West Midlands +16 68 £388 -8.82% 18
Hampshire +24 67 £375 +1.35% 21
West Yorkshire +45 64 £380 +44.76% 22
Scotland +8 54 £327 +9.00% 21
Buckinghamshire -4 47 £363 +31.81% 12
Surrey +16 40 £320 -24.82% 16
Leeds +24 37 £351 +175.49% 17
Milton Keynes -3 37 £331 +54.06% 6
Manchester +4 31 £323 -0.76% 12
East Midlands +5 30 £513 +49.09% 14
Lancashire +17 29 £400 +18.51% 4
Gloucestershire +7 28 £425 - 2
Cambridgeshire +5 26 £300 -25.00% 4
Bedfordshire -6 24 £515 +56.06% 10
Essex +4 23 £400 - 2
North East 0 23 £363 - 6
Hertfordshire +18 22 £418 -1.76% 5
Tyne and Wear +5 22 £356 - 4
Edinburgh -6 22 £400 +11.11% 11
Reading +11 21 £425 +165.62% 9
Cheshire -5 19 £345 +3.37% 5

Service Delivery
Top 30 Related IT Skills

For the 6 months to 1 August 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1036 (40.69%) ITIL
2 533 (20.93%) Finance
3 521 (20.46%) Service Management
4 448 (17.60%) Project Management
5 431 (16.93%) Microsoft
6 412 (16.18%) Windows
7 402 (15.79%) Security Cleared
8 342 (13.43%) SLA
9 283 (11.12%) Change Management
10 260 (10.21%) PRINCE2
11 257 (10.09%) SC Cleared
12 227 (8.92%) Stakeholder Management
13 223 (8.76%) MS Excel
14 209 (8.21%) MS Office
15 207 (8.13%) Oracle
15 207 (8.13%) SQL
16 184 (7.23%) Management Information System
17 180 (7.07%) Active Directory
18 173 (6.79%) Degree
19 170 (6.68%) Continuous Improvement
20 168 (6.60%) Incident Management
21 161 (6.32%) HP
22 150 (5.89%) Telecoms
22 150 (5.89%) ITIL Certification
23 148 (5.81%) Cisco
24 138 (5.42%) ITSM
25 137 (5.38%) UNIX
26 135 (5.30%) Linux
27 132 (5.18%) VMware
28 129 (5.07%) Banking

Service Delivery
Top Related IT Skills by Category

For the 6 months to 1 August 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 112 (4.40%) SharePoint
2 78 (3.06%) MS Exchange
3 60 (2.36%) IIS
3 60 (2.36%) WebSphere
4 39 (1.53%) Lync
5 35 (1.37%) Exchange Server 2010
6 32 (1.26%) Tomcat
7 29 (1.14%) Apache
7 29 (1.14%) Exchange Server 2003
8 25 (0.98%) IBM Notes
9 24 (0.94%) BizTalk Server
10 23 (0.90%) SharePoint 2010
11 22 (0.86%) WebSphere Application Server
12 21 (0.82%) Oracle Workflow
13 17 (0.67%) CMS
14 15 (0.59%) Exchange Server 2007
15 14 (0.55%) WebLogic
16 12 (0.47%) Blackberry Enterprise Server
16 12 (0.47%) CICS
17 10 (0.39%) SharePoint Server
Applications
1 223 (8.76%) MS Excel
2 209 (8.21%) MS Office
3 80 (3.14%) MS Project
4 61 (2.40%) MS Visio
5 53 (2.08%) MS PowerPoint
6 15 (0.59%) Spreadsheet
7 2 (0.079%) Photoshop
8 1 (0.039%) PowerPivot
8 1 (0.039%) SPSS
8 1 (0.039%) Windchill
8 1 (0.039%) InDesign
8 1 (0.039%) InfoPath
8 1 (0.039%) Adobe Captivate
Business Applications
1 36 (1.41%) Remedy ITSM
2 34 (1.34%) Oracle EBS
3 19 (0.75%) Dynamics CRM
4 15 (0.59%) Oracle EBS R12
5 8 (0.31%) Oracle Applications
6 7 (0.27%) SAP ERP
7 5 (0.20%) Oracle Financials
7 5 (0.20%) Agresso
8 4 (0.16%) assyst
8 4 (0.16%) SAP CRM
8 4 (0.16%) Oracle Receivables
9 3 (0.12%) Markit EDM
9 3 (0.12%) SAP HR
9 3 (0.12%) SAP SD
9 3 (0.12%) Oracle HRMS
9 3 (0.12%) SAP SM
9 3 (0.12%) Summit
9 3 (0.12%) SAP Retail
10 2 (0.079%) SAP Oil and Gas
10 2 (0.079%) Academy Housing
Cloud Services
1 28 (1.10%) Office 365
2 27 (1.06%) Microsoft Azure
3 25 (0.98%) SaaS
4 15 (0.59%) PaaS
5 14 (0.55%) IaaS
6 10 (0.39%) Cloud Computing
7 8 (0.31%) Amazon AWS
8 3 (0.12%) Taleo
9 2 (0.079%) Rackspace Cloud
10 1 (0.039%) Force.com
10 1 (0.039%) Amazon EC2
10 1 (0.039%) Amazon S3
10 1 (0.039%) SuccessFactors
Communications & Networking
1 117 (4.60%) WAN
2 98 (3.85%) SAN
3 97 (3.81%) Firewall
4 96 (3.77%) LAN
5 92 (3.61%) DNS
6 68 (2.67%) TCP/IP
7 57 (2.24%) Internet
8 56 (2.20%) DHCP
9 36 (1.41%) VPN
10 33 (1.30%) Network Security
11 31 (1.22%) Cisco ASA
11 31 (1.22%) Wireless
11 31 (1.22%) MPLS
11 31 (1.22%) OSPF
12 30 (1.18%) Cisco IOS
13 25 (0.98%) VoIP
14 23 (0.90%) BGP
15 21 (0.82%) Unified Communications
15 21 (0.82%) HTTP
16 17 (0.67%) LDAP
Database & Business Intelligence
1 126 (4.95%) SQL Server
2 56 (2.20%) Oracle Database
3 44 (1.73%) Data Warehouse
4 41 (1.61%) Relational Database
5 39 (1.53%) DB2
5 39 (1.53%) SQL Server 2008
6 24 (0.94%) SQL Server Reporting Services
7 23 (0.90%) SQL Server 2005
8 18 (0.71%) Oracle Reports
9 17 (0.67%) MongoDB
10 16 (0.63%) Data Mining
10 16 (0.63%) Crystal Reports
10 16 (0.63%) NoSQL
11 11 (0.43%) Apache Cassandra
11 11 (0.43%) DataStage
11 11 (0.43%) Oracle Database 11g
12 10 (0.39%) SQL Server 2000
12 10 (0.39%) RDBMS
13 9 (0.35%) MS Access
13 9 (0.35%) Cognos Impromptu
Development Applications
1 37 (1.45%) ClearCase
2 25 (0.98%) ClearQuest
3 24 (0.94%) MSI
4 16 (0.63%) Cucumber
5 15 (0.59%) Team Foundation Server
5 15 (0.59%) Git (software)
6 10 (0.39%) Jenkins
7 8 (0.31%) Maven
8 7 (0.27%) Subversion
9 6 (0.24%) Oracle Forms
10 5 (0.20%) AdminStudio
11 4 (0.16%) JUnit
11 4 (0.16%) Wise Package Studio
11 4 (0.16%) Calabash
12 3 (0.12%) WebDriver
12 3 (0.12%) TestNG
12 3 (0.12%) JIRA
12 3 (0.12%) Selenium
13 2 (0.079%) StarTeam
13 2 (0.079%) Ant
General
1 533 (20.93%) Finance
2 150 (5.89%) Telecoms
3 129 (5.07%) Banking
4 93 (3.65%) Retail
5 51 (2.00%) Legal
6 49 (1.92%) Back Office
7 42 (1.65%) Investment Banking
8 41 (1.61%) Financial Institution
9 35 (1.37%) Local Government
10 30 (1.18%) Marketing
11 25 (0.98%) Front Office
11 25 (0.98%) Manufacturing
11 25 (0.98%) Pharmaceutical
12 19 (0.75%) Law
13 14 (0.55%) Billing
14 10 (0.39%) German Language
14 10 (0.39%) Military
14 10 (0.39%) Automotive
14 10 (0.39%) Advertising
15 7 (0.27%) Publishing
Job Titles
1 451 (17.71%) Analyst
1 451 (17.71%) Service Manager
2 308 (12.10%) Delivery Manager
3 279 (10.96%) Services Delivery Manager
4 257 (10.09%) Project Manager
5 157 (6.17%) Service Analyst
6 148 (5.81%) Architect
7 107 (4.20%) Consultant
8 89 (3.50%) Business Analyst
9 79 (3.10%) Developer
10 74 (2.91%) Support Analyst
11 73 (2.87%) Services Delivery Analyst
12 62 (2.44%) Administrator
13 59 (2.32%) Network Engineer
14 57 (2.24%) Support Engineer
15 55 (2.16%) Applications Support
16 52 (2.04%) Senior Manager
17 51 (2.00%) Infrastructure Manager
18 50 (1.96%) Solutions Architect
19 45 (1.77%) Programme Manager
Libraries, Frameworks & Software Standards
1 75 (2.95%) Web Services
2 58 (2.28%) .NET
3 51 (2.00%) Middleware
4 31 (1.22%) Application Packaging
5 26 (1.02%) WebSphere Message Broker
6 21 (0.82%) XML
7 15 (0.59%) Software Packaging
8 12 (0.47%) HTML
9 11 (0.43%) J2EE
9 11 (0.43%) CSS
10 8 (0.31%) WebSphere MQ
10 8 (0.31%) jQuery
10 8 (0.31%) RESTful
11 7 (0.27%) HTML5
11 7 (0.27%) Spring
11 7 (0.27%) .NET Framework
12 6 (0.24%) ASP.NET
12 6 (0.24%) COM
13 5 (0.20%) ADO.NET
13 5 (0.20%) SOAP
Miscellaneous
1 184 (7.23%) Management Information System
2 83 (3.26%) NHS
3 57 (2.24%) CMDB
4 44 (1.73%) Statistics
5 43 (1.69%) Mainframe
6 42 (1.65%) Computer Science
7 41 (1.61%) Open Source
8 40 (1.57%) Blackberry
9 30 (1.18%) Data Protection Act
10 26 (1.02%) Thin Client
10 26 (1.02%) Fat Client
11 22 (0.86%) Freedom of Information
12 20 (0.79%) Client/Server
12 20 (0.79%) Hedge funds
13 19 (0.75%) PMI
14 17 (0.67%) Video Conferencing
14 17 (0.67%) Clustering
15 16 (0.63%) GIS
16 15 (0.59%) FMCG
17 14 (0.55%) Freedom of Information Act
Operating Systems
1 412 (16.18%) Windows
2 137 (5.38%) UNIX
3 135 (5.30%) Linux
4 129 (5.07%) Windows Server 2008
5 113 (4.44%) Windows 7
6 95 (3.73%) Windows Server 2003
7 67 (2.63%) Windows XP
8 43 (1.69%) Solaris
9 38 (1.49%) AIX
10 21 (0.82%) Apple iOS
11 20 (0.79%) Windows Server 2012
12 18 (0.71%) Red Hat Enterprise Linux
13 16 (0.63%) Windows 8
14 15 (0.59%) Android
15 13 (0.51%) Windows 2000
16 10 (0.39%) Windows Vista
16 10 (0.39%) Ubuntu
16 10 (0.39%) CentOS
17 7 (0.27%) Windows 2000 Server
18 6 (0.24%) SUSE
Processes & Methodologies
1 1036 (40.69%) ITIL
2 521 (20.46%) Service Management
3 448 (17.60%) Project Management
4 283 (11.12%) Change Management
5 260 (10.21%) PRINCE2
6 227 (8.92%) Stakeholder Management
7 170 (6.68%) Continuous Improvement
8 168 (6.60%) Incident Management
9 138 (5.42%) ITSM
10 123 (4.83%) Problem Management
11 120 (4.71%) Agile Software Development
12 108 (4.24%) Migration
13 98 (3.85%) CRM
14 91 (3.57%) Risk Management
14 91 (3.57%) Supplier Management
15 89 (3.50%) ITIL V3
16 88 (3.46%) Asset Management
17 86 (3.38%) Business Analysis
18 83 (3.26%) Configuration Management
19 80 (3.14%) Scrum
Programming Languages
1 207 (8.13%) SQL
2 82 (3.22%) Java
3 49 (1.92%) PowerShell
4 40 (1.57%) C#
5 37 (1.45%) VBScript
6 35 (1.37%) C
7 32 (1.26%) Perl
8 28 (1.10%) VB
9 25 (0.98%) JavaScript
9 25 (0.98%) Korn
10 21 (0.82%) Shell Script
11 19 (0.75%) Bash Shell
12 16 (0.63%) Ruby
12 16 (0.63%) Python
13 15 (0.59%) PL/SQL
14 13 (0.51%) VBA
15 8 (0.31%) PHP
16 6 (0.24%) JCL
16 6 (0.24%) T-SQL
17 4 (0.16%) Objective-C
Qualifications
1 402 (15.79%) Security Cleared
2 257 (10.09%) SC Cleared
3 173 (6.79%) Degree
4 150 (5.89%) ITIL Certification
5 97 (3.81%) DV Cleared
6 76 (2.99%) Microsoft Certification
7 58 (2.28%) Cisco Certification
8 47 (1.85%) ITIL Foundation Certificate
9 46 (1.81%) PMI Certification
10 40 (1.57%) MCP
11 39 (1.53%) CCNP
12 38 (1.49%) MCSE
13 37 (1.45%) ISEB
14 30 (1.18%) PRINCE2 Certification
14 30 (1.18%) PMP
15 28 (1.10%) PRINCE2 Practitioner
16 25 (0.98%) CCNA
17 17 (0.67%) MCITP
18 15 (0.59%) APMP
19 14 (0.55%) ISTQB
Quality Assurance & Compliance
1 342 (13.43%) SLA
2 95 (3.73%) QA
3 26 (1.02%) ISO 9001
4 25 (0.98%) COBIT
5 23 (0.90%) ISO/IEC 27001
6 12 (0.47%) ISO 9000
7 9 (0.35%) Sarbanes-Oxley
8 7 (0.27%) PCI DSS
9 6 (0.24%) JSP 440
10 5 (0.20%) BS25999
10 5 (0.20%) GPG13
11 3 (0.12%) GxP
11 3 (0.12%) ISO 14001
12 2 (0.079%) BS7799
12 2 (0.079%) GCP
12 2 (0.079%) Dodd-Frank
13 1 (0.039%) EMIR
13 1 (0.039%) ISO/IEC 20000
13 1 (0.039%) Data Quality
13 1 (0.039%) BS15000
System Software
1 180 (7.07%) Active Directory
2 80 (3.14%) VMware Infrastructure
3 38 (1.49%) Hyper-V
4 31 (1.22%) VMware ESX
5 30 (1.18%) Microsoft App-V
6 28 (1.10%) vSphere
7 23 (0.90%) Microsoft Virtual Server
8 21 (0.82%) XenApp
9 18 (0.71%) Terminal Services
10 14 (0.55%) VMware ESXi
11 10 (0.39%) XenDesktop
12 9 (0.35%) vCloud
13 8 (0.31%) ISA Server
14 7 (0.27%) NFS
15 6 (0.24%) Terminal Server
15 6 (0.24%) XenServer
16 5 (0.20%) Tivoli Workload Scheduler
17 4 (0.16%) Oracle RAC
17 4 (0.16%) Oracle RMAN
17 4 (0.16%) Veritas Volume Manager
Systems Management
1 54 (2.12%) SCCM
2 26 (1.02%) Tivoli
2 26 (1.02%) SCOM
3 22 (0.86%) Tivoli Storage Manager
4 20 (0.79%) OpenView Configuration Management
5 16 (0.63%) Backup Exec
6 15 (0.59%) HP Quality Center
7 13 (0.51%) Puppet
7 13 (0.51%) Systems Management Server (SMS)
7 13 (0.51%) Norton AntiVirus
8 11 (0.43%) Opscode Chef
8 11 (0.43%) EMC NetWorker
9 10 (0.39%) Forefront Identity Manager
10 9 (0.35%) WhatsUp Gold
10 9 (0.35%) OpenView
10 9 (0.35%) NetBackup
10 9 (0.35%) OVSD
11 8 (0.31%) Nagios
11 8 (0.31%) ZABBIX
11 8 (0.31%) Zenoss
Vendors
1 431 (16.93%) Microsoft
2 207 (8.13%) Oracle
3 161 (6.32%) HP
4 148 (5.81%) Cisco
5 132 (5.18%) VMware
6 108 (4.24%) SAP
7 89 (3.50%) Citrix
8 81 (3.18%) IBM
9 57 (2.24%) Remedy
10 56 (2.20%) McAfee
11 46 (1.81%) Juniper
12 39 (1.53%) Symantec
12 39 (1.53%) F5
13 37 (1.45%) CheckPoint
14 28 (1.10%) BMC
15 27 (1.06%) Lotus
16 26 (1.02%) EMC
16 26 (1.02%) SolarWinds
17 23 (0.90%) Sun
18 22 (0.86%) Altiris
Plymouth, Devon
Pertemps Plymouth
Rate: From £15.71 to £17.62 per hour
Posted: 1 hour ago
Glasgow, Lanarkshire
Cathcart Associates Ltd
Posted: 2 hours ago
West London
Square One Resources
Rate: Up to £400 per day
Posted: 4 hours ago
Cardiff, South Glamorgan
CPS Group UK
Rate: £300 per day
Posted: 20 hours ago
Hook, Hampshire
Experis Ltd
Rate: £492.59 per day
Posted: 20 hours ago
Hook, Hampshire
Experis Ltd
Rate: £492.59 per day
Posted: 20 hours ago
Cobham, Surrey
Experis Ltd
Rate: £400 - £450 per day
Posted: Yesterday
Plymouth, Devon
Pertemps Plymouth
Rate: From £20.87 to £23.18 per hour
Posted: Yesterday
Edinburgh, Midlothian
Lorien Resourcing
Posted: Yesterday
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £450.00 per day
Posted: Yesterday
Nottingham, Nottinghamshire
Roc Search
Posted: Yesterday
Merseyside
HAYS INFORMATION TECHNOLOGY
Rate: £4 - £5 per annum
Posted: Yesterday
Oxfordshire
Search Consultancy
Posted: Yesterday
Liverpool, Merseyside
Cooper Lomaz Recruitment Ltd
Rate: £475 - 525 per day
Posted: Yesterday
Liverpool, Merseyside
Nationwide People Ltd
Rate: £450 - £500 Per Day D.O.E. - Ltd Co Basis
Posted: Yesterday
Newcastle Upon Tyne, Tyne And Wear
SmartSourcing plc
Posted: 2 days ago
London
ARM Utilities
Rate: £300 - £350 per day
Posted: 2 days ago
Chelmsford, Essex
Capita Resourcing
Posted: 2 days ago
Winchester, Hampshire
Connectus
Rate: £14.75 per hour
Posted: 2 days ago
Chelmsford, Essex
Capita Resourcing
Posted: 2 days ago