The table below looks at the statistics for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Services Delivery
Rank 80 111 106
Rank change year-on-year
+31 -5
Contract jobs citing Service Delivery 1266 966 1063
As % of all contract IT jobs located in the UK 2.20% 1.83% 1.84%
As % of the Processes & Methodologies category 2.96% 2.47% 2.56%
Number of daily rates quoted 804 542 518
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £229 £180 £190
10% offered a daily rate of more than £550 £513 £560
UK excluding London average daily rate £400 £350 £350
% change year-on-year
+14.28% -
Number of hourly rates quoted 64 36 57
Average hourly rate £16.75 £17.25 £17.00
Average hourly rate % change year-on-year
-2.91% +1.48%
90% offered a hourly rate of more than £11.50 £12.00 £12.50
10% offered a hourly rate of more than £31.85 £38.75 £33.97
UK excluding London average hourly rate £15.39 £17.36 £16.50
% change year-on-year
-11.35% +5.18%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42716 39097 41510
As % of all contract IT jobs located in the UK 74.16% 74.10% 72.00%
Number of daily rates quoted 26685 24121 24021
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1186 1114 1519
Average hourly rate £24.00 £27.50 £31.00
Average hourly rate % change year-on-year
-12.72% -11.29%
90% offered a hourly rate of more than £12.57 £12.00 £12.50
10% offered a hourly rate of more than £53.50 £50.00 £45.50
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 19 September 2014.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 19 September 2014.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 1159 £400 +6.66% 347
London +30 463 £400 - 106
South East +14 221 £375 - 82
City of London +13 107 £445 +12.30% 23
East of England +24 98 £440 +10.00% 27
North West +21 93 £400 +24.03% 38
South West 0 83 £425 +25.92% 19
Yorkshire +24 74 £425 +29.77% 24
Hampshire +23 68 £375 +7.14% 8
West Midlands -2 61 £393 +6.21% 26
West Yorkshire +33 58 £425 +11.84% 17
Berkshire -23 50 £375 +15.38% 19
Scotland +8 47 £350 +19.14% 15
Buckinghamshire +8 44 £320 +15.31% 19
Milton Keynes +15 40 £343 +28.03% 8
Cheshire +24 38 £485 +29.33% 15
North East -12 33 £363 +4.31% 8
Manchester -6 32 £338 +17.59% 15
Tyne and Wear -3 31 £375 +108.33% 5
Leeds +14 30 £380 +245.45% 14
East Midlands -9 29 £378 +51.00% 17
Cambridgeshire +17 28 £300 -25.00% 8
Bedfordshire +9 28 £500 +73.91% 5
Glasgow +9 28 £229 -25.22% 4
Newcastle upon Tyne -10 27 £375 - 4
Gloucestershire +8 26 £425 +46.55% 4
Wales -1 26 £450 +80.00% 6
Hertfordshire -6 25 £550 +29.41% 6
Halifax +9 21 £425 +11.84%
South Wales +5 21 £425 +70.00% 5

Service Delivery
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1016 (40.51%) ITIL
2 539 (21.49%) Service Management
3 519 (20.69%) Finance
4 429 (17.11%) Project Management
5 420 (16.75%) Security Cleared
6 418 (16.67%) Windows
7 394 (15.71%) Microsoft
8 318 (12.68%) SLA
9 272 (10.85%) Analytical Skills
10 271 (10.81%) SC Cleared
11 252 (10.05%) Change Management
11 252 (10.05%) PRINCE2
12 234 (9.33%) Agile Software Development
13 218 (8.69%) Stakeholder Management
14 215 (8.57%) MS Excel
15 201 (8.01%) SQL
16 193 (7.70%) Active Directory
17 188 (7.50%) MS Office
17 188 (7.50%) Management Information System
18 186 (7.42%) Degree
19 183 (7.30%) Incident Management
20 175 (6.98%) Oracle
21 159 (6.34%) HP
22 156 (6.22%) Cisco
23 150 (5.98%) Continuous Improvement
24 149 (5.94%) Linux
25 148 (5.90%) Telecoms
26 138 (5.50%) ITIL Certification
27 136 (5.42%) ITSM
28 129 (5.14%) Problem Management

Service Delivery
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 103 (4.11%) SharePoint
2 71 (2.83%) MS Exchange
3 56 (2.23%) WebSphere
4 45 (1.79%) IIS
5 38 (1.52%) Apache
6 34 (1.36%) Oracle Workflow
7 30 (1.20%) Lync
7 30 (1.20%) Exchange Server 2010
8 25 (1.00%) IBM Notes
9 23 (0.92%) SharePoint 2010
10 22 (0.88%) BizTalk Server
11 19 (0.76%) Exchange Server 2007
12 17 (0.68%) OpenStack
13 16 (0.64%) Exchange Server 2003
14 15 (0.60%) Tomcat
15 12 (0.48%) SAS
15 12 (0.48%) WebLogic
16 10 (0.40%) SharePoint Server
17 9 (0.36%) Documentum
17 9 (0.36%) CMS
Applications
1 215 (8.57%) MS Excel
2 188 (7.50%) MS Office
3 89 (3.55%) MS Project
4 69 (2.75%) MS Visio
5 51 (2.03%) MS PowerPoint
6 13 (0.52%) Spreadsheet
7 5 (0.20%) AutoCAD
8 2 (0.080%) Photoshop
9 1 (0.040%) SPSS
9 1 (0.040%) Stata
9 1 (0.040%) Adobe Captivate
9 1 (0.040%) PowerPivot
Business Applications
1 36 (1.44%) Remedy ITSM
2 18 (0.72%) Dynamics CRM
3 8 (0.32%) Oracle EBS
4 5 (0.20%) Markit EDM
5 4 (0.16%) Oracle EBS R12
5 4 (0.16%) Oracle Receivables
5 4 (0.16%) Google Analytics
5 4 (0.16%) assyst
6 3 (0.12%) Agresso
6 3 (0.12%) SAP SD
6 3 (0.12%) Academy Housing
6 3 (0.12%) SAP Oil and Gas
6 3 (0.12%) SAP ERP
6 3 (0.12%) SAP Retail
7 2 (0.080%) Summit
7 2 (0.080%) Dynamics AX
7 2 (0.080%) Oracle HRMS
7 2 (0.080%) BusinessWorks
8 1 (0.040%) CSG Singleview
8 1 (0.040%) SAP HR
Cloud Services
1 31 (1.24%) Office 365
2 27 (1.08%) Microsoft Azure
3 26 (1.04%) SaaS
4 16 (0.64%) PaaS
5 15 (0.60%) IaaS
6 8 (0.32%) Amazon AWS
7 5 (0.20%) Google Apps
8 3 (0.12%) IBM SmartCloud
8 3 (0.12%) Cloud Computing
9 2 (0.080%) IBM Blueworks
9 2 (0.080%) Taleo
10 1 (0.040%) Force.com
10 1 (0.040%) Amazon EC2
10 1 (0.040%) Amazon S3
Communications & Networking
1 117 (4.67%) WAN
2 114 (4.55%) Firewall
3 95 (3.79%) LAN
4 89 (3.55%) DNS
5 82 (3.27%) SAN
6 76 (3.03%) TCP/IP
7 67 (2.67%) DHCP
8 59 (2.35%) Internet
9 44 (1.75%) Network Security
10 35 (1.40%) MPLS
10 35 (1.40%) OSPF
11 34 (1.36%) Cisco ASA
11 34 (1.36%) VPN
12 32 (1.28%) SSL
13 31 (1.24%) Cisco IOS
14 28 (1.12%) HTTP
15 26 (1.04%) LDAP
16 25 (1.00%) VoIP
17 24 (0.96%) Unified Communications
18 20 (0.80%) Wireless
Database & Business Intelligence
1 120 (4.78%) SQL Server
2 43 (1.71%) SQL Server 2008
3 42 (1.67%) DB2
4 38 (1.52%) Data Warehouse
5 36 (1.44%) Oracle Database
6 29 (1.16%) SQL Server 2005
7 27 (1.08%) Relational Database
8 19 (0.76%) SQL Server Reporting Services
9 18 (0.72%) MongoDB
10 15 (0.60%) NoSQL
11 14 (0.56%) Apache Cassandra
11 14 (0.56%) MS Access
11 14 (0.56%) Data Mining
12 12 (0.48%) RDBMS
13 10 (0.40%) SQL Server Integration Services
13 10 (0.40%) Oracle Reports
14 9 (0.36%) SQL Server 2000
14 9 (0.36%) Crystal Reports
14 9 (0.36%) QlikView
14 9 (0.36%) Oracle Database 11g
Development Applications
1 47 (1.87%) ClearCase
2 34 (1.36%) ClearQuest
3 25 (1.00%) MSI
4 23 (0.92%) Git (software)
5 17 (0.68%) Jenkins
6 14 (0.56%) Cucumber
7 13 (0.52%) Maven
8 11 (0.44%) Team Foundation Server
9 8 (0.32%) Subversion
10 5 (0.20%) Oracle Forms
10 5 (0.20%) Visual Studio
11 4 (0.16%) Calabash
11 4 (0.16%) JUnit
12 3 (0.12%) Toad
12 3 (0.12%) AdminStudio
12 3 (0.12%) Selenium
12 3 (0.12%) TestNG
12 3 (0.12%) WebDriver
13 2 (0.080%) Wise Package Studio
13 2 (0.080%) Hudson
General
1 519 (20.69%) Finance
2 148 (5.90%) Telecoms
3 112 (4.47%) Banking
4 88 (3.51%) Retail
5 59 (2.35%) Legal
6 44 (1.75%) Back Office
7 31 (1.24%) Law
8 30 (1.20%) Financial Institution
9 28 (1.12%) Investment Banking
10 27 (1.08%) Local Government
11 23 (0.92%) Manufacturing
11 23 (0.92%) Marketing
12 22 (0.88%) Front Office
13 16 (0.64%) Pharmaceutical
14 15 (0.60%) Advertising
14 15 (0.60%) Military
14 15 (0.60%) German Language
15 14 (0.56%) Retail Banking
16 12 (0.48%) French Language
17 10 (0.40%) Billing
Job Titles
1 446 (17.78%) Analyst
2 441 (17.58%) Service Manager
3 299 (11.92%) Delivery Manager
4 272 (10.85%) Services Delivery Manager
5 254 (10.13%) Project Manager
6 149 (5.94%) Architect
7 136 (5.42%) Service Analyst
8 104 (4.15%) Consultant
9 94 (3.75%) Business Analyst
10 76 (3.03%) Developer
11 67 (2.67%) Support Analyst
12 63 (2.51%) Network Engineer
13 54 (2.15%) Administrator
14 52 (2.07%) Services Delivery Analyst
15 48 (1.91%) Applications Support
16 47 (1.87%) Solutions Architect
17 43 (1.71%) Infrastructure Manager
17 43 (1.71%) Support Engineer
18 42 (1.67%) Senior Manager
19 41 (1.63%) Operations Manager
Libraries, Frameworks & Software Standards
1 67 (2.67%) .NET
2 62 (2.47%) Web Services
3 39 (1.56%) Middleware
4 35 (1.40%) WebSphere Message Broker
5 31 (1.24%) Application Packaging
6 18 (0.72%) XML
7 13 (0.52%) Software Packaging
8 12 (0.48%) HTML
9 11 (0.44%) ASP.NET
10 10 (0.40%) CSS
11 8 (0.32%) jQuery
12 7 (0.28%) WebSphere MQ
12 7 (0.28%) JSP
12 7 (0.28%) J2EE
12 7 (0.28%) .NET Framework
12 7 (0.28%) Spring
13 6 (0.24%) HTML5
13 6 (0.24%) COM
13 6 (0.24%) ADO.NET
14 5 (0.20%) RESTful
Miscellaneous
1 272 (10.85%) Analytical Skills
2 188 (7.50%) Management Information System
3 75 (2.99%) NHS
4 73 (2.91%) Computer Science
5 57 (2.27%) Open Source
5 57 (2.27%) CMDB
6 51 (2.03%) Mainframe
7 44 (1.75%) Statistics
8 43 (1.71%) User Experience
9 34 (1.36%) Blackberry
10 33 (1.32%) Data Protection Act
11 21 (0.84%) Mathematics
12 20 (0.80%) Client/Server
13 19 (0.76%) Thin Client
13 19 (0.76%) PMI
13 19 (0.76%) Clustering
13 19 (0.76%) Fat Client
14 18 (0.72%) Freedom of Information
15 16 (0.64%) GIS
16 14 (0.56%) Video Conferencing
Operating Systems
1 418 (16.67%) Windows
2 149 (5.94%) Linux
3 122 (4.86%) Windows Server 2008
4 113 (4.51%) Windows 7
5 109 (4.35%) UNIX
6 84 (3.35%) Windows Server 2003
7 70 (2.79%) Windows XP
8 42 (1.67%) AIX
9 29 (1.16%) Solaris
10 21 (0.84%) Windows Server 2012
11 17 (0.68%) CentOS
12 16 (0.64%) Android
12 16 (0.64%) Windows 2000
13 15 (0.60%) Windows 8
14 14 (0.56%) Ubuntu
14 14 (0.56%) Windows Vista
15 12 (0.48%) Red Hat Enterprise Linux
16 11 (0.44%) Apple iOS
17 6 (0.24%) HPUX
18 4 (0.16%) MVS
Processes & Methodologies
1 1016 (40.51%) ITIL
2 539 (21.49%) Service Management
3 429 (17.11%) Project Management
4 252 (10.05%) Change Management
4 252 (10.05%) PRINCE2
5 234 (9.33%) Agile Software Development
6 218 (8.69%) Stakeholder Management
7 183 (7.30%) Incident Management
8 150 (5.98%) Continuous Improvement
9 136 (5.42%) ITSM
10 129 (5.14%) Problem Management
11 128 (5.10%) Risk Management
12 120 (4.78%) Migration
13 106 (4.23%) Supplier Management
14 102 (4.07%) Configuration Management
15 91 (3.63%) ITIL V3
16 87 (3.47%) Asset Management
17 84 (3.35%) CRM
18 82 (3.27%) Scrum
19 81 (3.23%) Performance Management
Programming Languages
1 201 (8.01%) SQL
2 89 (3.55%) Java
3 46 (1.83%) C#
4 45 (1.79%) PowerShell
5 43 (1.71%) VBScript
6 33 (1.32%) C
7 32 (1.28%) JavaScript
8 31 (1.24%) VB
9 27 (1.08%) Perl
10 25 (1.00%) Python
11 24 (0.96%) Ruby
12 21 (0.84%) VBA
13 13 (0.52%) PHP
14 12 (0.48%) Shell Script
15 11 (0.44%) PL/SQL
16 10 (0.40%) Korn
17 8 (0.32%) Bash Shell
17 8 (0.32%) VB.NET
18 7 (0.28%) T-SQL
19 4 (0.16%) Scala
Qualifications
1 420 (16.75%) Security Cleared
2 271 (10.81%) SC Cleared
3 186 (7.42%) Degree
4 138 (5.50%) ITIL Certification
5 92 (3.67%) DV Cleared
6 70 (2.79%) Cisco Certification
7 62 (2.47%) Microsoft Certification
8 58 (2.31%) ITIL Foundation Certificate
9 51 (2.03%) ISEB
10 45 (1.79%) CCNP
11 43 (1.71%) PMI Certification
12 36 (1.44%) PRINCE2 Practitioner
12 36 (1.44%) PRINCE2 Certification
13 35 (1.40%) CCNA
14 28 (1.12%) MCP
15 27 (1.08%) MCSE
15 27 (1.08%) PMP
16 18 (0.72%) MCTS
17 16 (0.64%) APMP
17 16 (0.64%) CISSP
Quality Assurance & Compliance
1 318 (12.68%) SLA
2 93 (3.71%) QA
3 26 (1.04%) COBIT
3 26 (1.04%) ISO/IEC 27001
4 22 (0.88%) ISO 9001
5 13 (0.52%) JSP 440
6 9 (0.36%) Sarbanes-Oxley
7 8 (0.32%) ISO 9000
8 6 (0.24%) GPG13
9 5 (0.20%) BS25999
10 4 (0.16%) PCI DSS
11 3 (0.12%) GxP
11 3 (0.12%) ISO 14001
12 2 (0.080%) Data Quality
12 2 (0.080%) Solvency II
12 2 (0.080%) BS7799
12 2 (0.080%) BS15000
13 1 (0.040%) GAMP
13 1 (0.040%) ISO/IEC 20000
System Software
1 193 (7.70%) Active Directory
2 69 (2.75%) VMware Infrastructure
3 37 (1.48%) Hyper-V
4 30 (1.20%) vSphere
4 30 (1.20%) Microsoft App-V
5 25 (1.00%) VMware ESX
5 25 (1.00%) Microsoft Virtual Server
6 24 (0.96%) XenApp
7 21 (0.84%) VMware ESXi
8 20 (0.80%) vCloud
9 13 (0.52%) XenDesktop
10 11 (0.44%) ISA Server
11 10 (0.40%) Terminal Services
12 9 (0.36%) XenServer
13 7 (0.28%) Terminal Server
14 6 (0.24%) MetaFrame
15 5 (0.20%) Forefront TMG
16 4 (0.16%) Oracle RAC
16 4 (0.16%) Oracle RMAN
16 4 (0.16%) NFS
Systems Management
1 58 (2.31%) SCCM
2 31 (1.24%) Puppet
3 30 (1.20%) SCOM
4 26 (1.04%) Opscode Chef
5 24 (0.96%) OpenView Configuration Management
6 16 (0.64%) ZABBIX
6 16 (0.64%) Nagios
7 15 (0.60%) Tivoli
8 14 (0.56%) Zenoss
9 13 (0.52%) Kibana
9 13 (0.52%) Graylog2
9 13 (0.52%) HP Quality Center
9 13 (0.52%) WhatsUp Gold
10 12 (0.48%) OpenView
10 12 (0.48%) Systems Management Server (SMS)
11 11 (0.44%) Norton AntiVirus
11 11 (0.44%) OVSD
12 10 (0.40%) SCOrch
12 10 (0.40%) Forefront Identity Manager
13 9 (0.36%) Tivoli Storage Manager
Vendors
1 394 (15.71%) Microsoft
2 175 (6.98%) Oracle
3 159 (6.34%) HP
4 156 (6.22%) Cisco
5 119 (4.74%) VMware
6 96 (3.83%) SAP
7 92 (3.67%) Citrix
8 75 (2.99%) IBM
9 60 (2.39%) Juniper
10 58 (2.31%) Remedy
11 47 (1.87%) McAfee
12 42 (1.67%) F5
13 41 (1.63%) CheckPoint
14 33 (1.32%) Symantec
15 32 (1.28%) BMC
16 29 (1.16%) SolarWinds
17 27 (1.08%) EMC
17 27 (1.08%) Lotus
18 21 (0.84%) Altiris
19 20 (0.80%) Nokia
London
Hydrogen Group
Posted: 2 hours ago
Solihull, West Midlands (County)
Experis Ltd
Posted: 6 hours ago
Newbury, Berkshire
Resource Solutions Group - Sovereign Housing
Rate: Benefits
Posted: Yesterday
London
Venturi
Rate: £175 - £225 per day
Posted: Yesterday
City, London
Hatstand Limited
Rate: £400 - £750 per day
Posted: Yesterday
Northamptonshire
Hays London City Projects
Rate: £450.00 - £500.00 per day
Posted: Yesterday
South West
Synergize Consulting
Rate: From £1 to £1 per day market rates
Posted: Yesterday
Swansea, West Glamorgan
Experis Ltd
Posted: Yesterday
Milton Keynes, Buckinghamshire
LA International
Rate: £300 - £400 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
Red Commerce
Posted: Yesterday
Northamptonshire
HAYS INFORMATION TECHNOLOGY
Rate: £500.00 per annum
Posted: 2 days ago
Norwich, Norfolk
Synergize Consulting
Posted: 2 days ago
Norwich, Norfolk
Synergize Consulting
Posted: 2 days ago
West London
Endemol UK
Rate: Up to £25,500 per annum
Posted: 2 days ago
London
Lorien Resourcing
Posted: 2 days ago
East London
Eaglecliff
Rate: From £25 to £30 per hour
Posted: 2 days ago
Newbury, Berkshire
Resource Management
Rate: £33120 - £40480 per annum + Benefits
Posted: 3 days ago
London
Connectus
Rate: £400 per day
Posted: 3 days ago
London
Experis Ltd
Rate: £300.00 - £350.00 per day
Posted: 3 days ago
Warwickshire
Greywood Associates Limited
Rate: £175 - £200 per day
Posted: 3 days ago