The table below looks at the statistics for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Services Delivery
Rank 83 75 92
Rank change year-on-year
-8 +17
Contract jobs citing Service Delivery 1234 1326 983
As % of all contract IT jobs located in the UK 2.21% 2.40% 2.03%
As % of the Processes & Methodologies category 2.90% 3.21% 2.76%
Number of daily rates quoted 685 750 526
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £385
Average daily rate % change year-on-year
- +3.89%
90% offered a daily rate of more than £206 £224 £246
10% offered a daily rate of more than £525 £550 £550
UK excluding London average daily rate £388 £353 £350
% change year-on-year
+9.92% +0.71%
Number of hourly rates quoted 52 40 34
Average hourly rate £16.75 £14.50 £16.50
Average hourly rate % change year-on-year
+15.51% -12.12%
90% offered a hourly rate of more than £12.00 £11.50 £13.00
10% offered a hourly rate of more than £49.50 £36.50 £28.90
UK excluding London average hourly rate £17.00 £12.50 £15.50
% change year-on-year
+36.00% -19.35%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42559 41264 35676
As % of all contract IT jobs located in the UK 76.38% 74.73% 73.57%
Number of daily rates quoted 26548 25722 21281
Average daily rate £415 £400 £408
Average daily rate % change year-on-year
+3.75% -1.84%
90% offered a daily rate of more than £283 £275 £275
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 1225 1158 1074
Average hourly rate £29.00 £30.00 £32.00
Average hourly rate % change year-on-year
-3.33% -6.25%
90% offered a hourly rate of more than £12.10 £12.49 £13.50
10% offered a hourly rate of more than £47.50 £52.50 £54.00
UK excluding London average hourly rate £30.50 £30.50 £32.00
% change year-on-year
- -4.68%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 24 April 2015.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 24 April 2015.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 1118 £400 - 419
London -55 370 £400 -3.49% 121
South East +12 279 £375 -6.25% 76
Berkshire +8 106 £400 +4.91% 17
East of England +35 97 £400 +18.51% 37
North West -12 93 £361 -12.42% 49
City of London -38 89 £415 +3.75% 34
South West +4 84 £375 +7.14% 33
West Midlands -18 61 £375 +54.63% 40
Yorkshire -8 59 £380 +17.82% 30
Manchester +15 51 £375 +26.26% 28
Scotland +6 49 £413 +26.92% 17
East Midlands +32 48 £415 +55.86% 22
Reading 0 44 £400 -5.88% 10
Hampshire -15 44 £400 +26.98% 5
Wiltshire +33 43 £390 -15.67% 10
West Yorkshire -9 41 £388 +21.09% 22
Hertfordshire +10 40 £425 +24.08% 13
Surrey +6 38 £344 -14.06% 19
Buckinghamshire +11 34 £375 -9.09% 13
Birmingham +15 32 £400 +33.33% 13
Cheshire -17 23 £335 -21.17% 12
Milton Keynes +5 22 £375 -6.25% 8
Wales -1 22 £295 +31.22% 7
Oxfordshire -9 22 £425 -27.65% 5
Newbury +8 21 £203 -52.35% 1
Edinburgh +7 20 £485 +43.70% 4
Cambridgeshire +14 18 £270 -40.00% 8
Bedfordshire +10 18 £400 +3.22% 12
Swindon +18 16 £350 -30.00% 8

Service Delivery
Top 30 Related IT Skills

For the 6 months to 24 April 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1096 (43.35%) ITIL
2 547 (21.64%) Service Management
3 503 (19.90%) Finance
4 490 (19.38%) Project Management
5 431 (17.05%) Windows
6 384 (15.19%) Security Cleared
7 373 (14.75%) Microsoft
8 304 (12.03%) SLA
9 249 (9.85%) Change Management
10 248 (9.81%) SC Cleared
11 247 (9.77%) Agile Software Development
12 244 (9.65%) PRINCE2
13 238 (9.41%) Degree
14 235 (9.30%) Stakeholder Management
15 231 (9.14%) Telecoms
16 230 (9.10%) MS Excel
17 226 (8.94%) MS Office
18 210 (8.31%) Cisco
19 206 (8.15%) Analytical Skills
20 203 (8.03%) Active Directory
21 196 (7.75%) Oracle
22 187 (7.40%) Management Information System
23 186 (7.36%) SQL
24 182 (7.20%) ITIL Certification
25 177 (7.00%) VMware
26 167 (6.61%) Firewall
27 159 (6.29%) Linux
28 158 (6.25%) Incident Management
29 155 (6.13%) WAN
30 149 (5.89%) Java

Service Delivery
Top Related IT Skills by Category

For the 6 months to 24 April 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 123 (4.87%) SharePoint
2 64 (2.53%) MS Exchange
3 50 (1.98%) IIS
4 32 (1.27%) Lync
5 31 (1.23%) Apache
6 25 (0.99%) OpenStack
7 22 (0.87%) Tomcat
8 21 (0.83%) WebSphere
9 20 (0.79%) Exchange Server 2010
10 17 (0.67%) Exchange Server 2003
11 16 (0.63%) IBM Notes
12 14 (0.55%) WebLogic
12 14 (0.55%) Blackberry Enterprise Server
13 11 (0.44%) SAS
13 11 (0.44%) Exchange Server 2007
14 10 (0.40%) JBoss
14 10 (0.40%) Oracle SOA Suite
15 8 (0.32%) Apache Solr
16 7 (0.28%) CMS
16 7 (0.28%) WebSphere Application Server
Applications
1 230 (9.10%) MS Excel
2 226 (8.94%) MS Office
3 73 (2.89%) MS Project
4 72 (2.85%) MS Visio
4 72 (2.85%) MS PowerPoint
5 10 (0.40%) SOLIDWORKS
6 9 (0.36%) AutoCAD
7 4 (0.16%) Spreadsheet
8 3 (0.12%) Acrobat
9 2 (0.079%) InfoPath
9 2 (0.079%) PTC Creo
10 1 (0.040%) PowerPivot
10 1 (0.040%) Adobe Creative Suite
10 1 (0.040%) Adobe Illustrator
10 1 (0.040%) InDesign
10 1 (0.040%) Adobe Captivate
Business Applications
1 38 (1.50%) Oracle EBS
2 32 (1.27%) Remedy ITSM
3 18 (0.71%) Oracle EBS R12
4 11 (0.44%) SAP Oil and Gas
5 10 (0.40%) SAP SD
6 9 (0.36%) Dynamics CRM
7 8 (0.32%) BusinessWorks
7 8 (0.32%) Oracle Payroll
7 8 (0.32%) Oracle Procure-to-Pay
8 6 (0.24%) SAP FI
8 6 (0.24%) Agresso
8 6 (0.24%) Oracle ERP
8 6 (0.24%) SAP GRC
9 5 (0.20%) SAP Retail
9 5 (0.20%) assyst
10 4 (0.16%) Oracle Internet Expenses
11 3 (0.12%) thinkFolio
11 3 (0.12%) Oracle BPM
11 3 (0.12%) Oracle Applications
11 3 (0.12%) SAP FI/CO
Cloud Services
1 47 (1.86%) Amazon AWS
2 28 (1.11%) Office 365
3 25 (0.99%) SaaS
4 19 (0.75%) Microsoft Azure
4 19 (0.75%) PaaS
5 15 (0.59%) Cloud Computing
6 8 (0.32%) IaaS
7 5 (0.20%) GitHub
8 3 (0.12%) Amazon EC2
8 3 (0.12%) Yammer
9 2 (0.079%) Google Analytics
9 2 (0.079%) Amazon CloudWatch
9 2 (0.079%) Amazon ElastiCache
9 2 (0.079%) AWS CloudFormation
9 2 (0.079%) Virtual Private Cloud
9 2 (0.079%) SuccessFactors
10 1 (0.040%) Google Apps
Communications & Networking
1 167 (6.61%) Firewall
2 155 (6.13%) WAN
3 137 (5.42%) LAN
4 92 (3.64%) SAN
5 68 (2.69%) Internet
6 67 (2.65%) MPLS
7 65 (2.57%) DNS
8 64 (2.53%) TCP/IP
9 60 (2.37%) VPN
10 47 (1.86%) HTTP
10 47 (1.86%) Network Security
11 46 (1.82%) Cisco ASA
12 45 (1.78%) BGP
13 43 (1.70%) SSL
14 36 (1.42%) DHCP
15 35 (1.38%) VoIP
16 33 (1.31%) Wireless
17 32 (1.27%) NAS
18 30 (1.19%) OSPF
19 29 (1.15%) Cisco Nexus
Database & Business Intelligence
1 147 (5.81%) SQL Server
2 33 (1.31%) Oracle Database
2 33 (1.31%) Data Warehouse
3 29 (1.15%) SQL Server Integration Services
4 26 (1.03%) SQL Server Reporting Services
5 25 (0.99%) Relational Database
6 24 (0.95%) SQL Server Analysis Services
7 20 (0.79%) Oracle Database 11g
8 19 (0.75%) MongoDB
8 19 (0.75%) MySQL
9 18 (0.71%) Big Data
9 18 (0.71%) NoSQL
10 15 (0.59%) SQL Server 2012
10 15 (0.59%) SQL Server 2008
11 14 (0.55%) SQL Server 2005
11 14 (0.55%) Oracle Reports
12 13 (0.51%) Crystal Reports
12 13 (0.51%) OLTP
13 12 (0.47%) SAP BW
13 12 (0.47%) Apache Cassandra
Development Applications
1 36 (1.42%) Git (software)
2 33 (1.31%) Visual Studio
3 20 (0.79%) Subversion
4 19 (0.75%) Jenkins
5 14 (0.55%) Team Foundation Server
6 13 (0.51%) MSI
7 12 (0.47%) Maven
8 9 (0.36%) JIRA
9 6 (0.24%) Toad
9 6 (0.24%) Introscope
10 5 (0.20%) ClearCase
11 4 (0.16%) Selenium
11 4 (0.16%) Oracle Forms
11 4 (0.16%) JUnit
12 3 (0.12%) Hudson
12 3 (0.12%) TeamCity
13 2 (0.079%) FitNesse
13 2 (0.079%) CruiseControl
13 2 (0.079%) NUnit
13 2 (0.079%) VSS/SourceSafe
General
1 503 (19.90%) Finance
2 231 (9.14%) Telecoms
3 117 (4.63%) Banking
4 78 (3.09%) Retail
5 65 (2.57%) Legal
6 35 (1.38%) Investment Banking
7 32 (1.27%) Manufacturing
7 32 (1.27%) Local Government
8 29 (1.15%) Back Office
9 27 (1.07%) Publishing
10 26 (1.03%) Marketing
11 23 (0.91%) Pharmaceutical
12 21 (0.83%) Front Office
13 20 (0.79%) Financial Institution
14 19 (0.75%) Law
15 16 (0.63%) Billing
16 12 (0.47%) Spanish Language
17 10 (0.40%) Retail Banking
18 8 (0.32%) Electronics
19 7 (0.28%) Advertising
Job Titles
1 494 (19.54%) Service Manager
2 366 (14.48%) Analyst
3 352 (13.92%) Delivery Manager
4 316 (12.50%) Services Delivery Manager
5 218 (8.62%) Project Manager
6 154 (6.09%) Architect
7 124 (4.91%) Consultant
8 112 (4.43%) Business Analyst
9 110 (4.35%) Service Analyst
10 79 (3.13%) Developer
11 78 (3.09%) Transition Manager
12 76 (3.01%) Network Engineer
13 65 (2.57%) Administrator
14 61 (2.41%) Service Transition Manager
15 60 (2.37%) Support Analyst
16 49 (1.94%) Support Engineer
17 48 (1.90%) Technical Manager
18 47 (1.86%) Service Desk Analyst
18 47 (1.86%) IT Services Manager
19 43 (1.70%) Senior Manager
Libraries, Frameworks & Software Standards
1 104 (4.11%) .NET
2 84 (3.32%) Web Services
3 75 (2.97%) XML
4 52 (2.06%) HTML
5 44 (1.74%) REST
6 34 (1.34%) Middleware
7 32 (1.27%) .NET Framework
8 28 (1.11%) JSON
9 26 (1.03%) Oracle Fusion
10 23 (0.91%) SOAP
11 22 (0.87%) ASP.NET
11 22 (0.87%) CSS
11 22 (0.87%) J2EE
12 16 (0.63%) Java EE
13 13 (0.51%) Django
14 11 (0.44%) MDX
15 10 (0.40%) WSDL
16 9 (0.36%) jQuery
16 9 (0.36%) HTML5
17 8 (0.32%) JSP
Miscellaneous
1 206 (8.15%) Analytical Skills
2 187 (7.40%) Management Information System
3 71 (2.81%) Computer Science
4 54 (2.14%) Open Source
5 47 (1.86%) NHS
6 34 (1.34%) Statistics
6 34 (1.34%) Clustering
7 26 (1.03%) Replication
7 26 (1.03%) Blackberry
8 25 (0.99%) PKI
8 25 (0.99%) GIS
9 23 (0.91%) Video Conferencing
10 22 (0.87%) Hybrid Cloud
11 20 (0.79%) CMDB
11 20 (0.79%) FMCG
12 19 (0.75%) User Experience
12 19 (0.75%) PMI
12 19 (0.75%) Cryptography
13 18 (0.71%) Enterprise Software
14 16 (0.63%) N-Tier
Operating Systems
1 431 (17.05%) Windows
2 159 (6.29%) Linux
3 142 (5.62%) UNIX
4 111 (4.39%) Windows Server 2008
5 97 (3.84%) Windows 7
6 65 (2.57%) Windows Server 2003
7 35 (1.38%) Red Hat Enterprise Linux
8 33 (1.31%) Windows Server 2012
9 31 (1.23%) Windows XP
10 29 (1.15%) Solaris
11 28 (1.11%) AIX
12 26 (1.03%) Windows 8
13 24 (0.95%) CentOS
14 22 (0.87%) Android
15 17 (0.67%) Apple iOS
16 15 (0.59%) Ubuntu
17 14 (0.55%) Windows Vista
18 10 (0.40%) Windows Mobile
19 8 (0.32%) Mac OS X
20 7 (0.28%) Windows 2000 Server
Processes & Methodologies
1 1096 (43.35%) ITIL
2 547 (21.64%) Service Management
3 490 (19.38%) Project Management
4 249 (9.85%) Change Management
5 247 (9.77%) Agile Software Development
6 244 (9.65%) PRINCE2
7 235 (9.30%) Stakeholder Management
8 158 (6.25%) Incident Management
9 148 (5.85%) Continuous Improvement
10 131 (5.18%) Migration
11 129 (5.10%) Risk Management
12 128 (5.06%) Problem Management
13 120 (4.75%) ITSM
14 102 (4.03%) Disaster Recovery
15 99 (3.92%) Performance Management
16 96 (3.80%) Programme Management
17 88 (3.48%) Configuration Management
18 79 (3.13%) Supplier Management
19 77 (3.05%) Business Continuity
19 77 (3.05%) CRM
Programming Languages
1 186 (7.36%) SQL
2 149 (5.89%) Java
3 67 (2.65%) C
4 64 (2.53%) C#
5 47 (1.86%) Python
6 45 (1.78%) JavaScript
6 45 (1.78%) PowerShell
7 36 (1.42%) Perl
7 36 (1.42%) PHP
8 34 (1.34%) VB
9 30 (1.19%) Ruby
10 18 (0.71%) PL/SQL
11 17 (0.67%) Bash Shell
12 16 (0.63%) VBScript
13 15 (0.59%) VB.NET
14 13 (0.51%) Shell Script
15 12 (0.47%) Scala
16 10 (0.40%) VBA
16 10 (0.40%) T-SQL
17 7 (0.28%) R
Qualifications
1 384 (15.19%) Security Cleared
2 248 (9.81%) SC Cleared
3 238 (9.41%) Degree
4 182 (7.20%) ITIL Certification
5 102 (4.03%) Cisco Certification
6 84 (3.32%) DV Cleared
7 62 (2.45%) CCNP
8 60 (2.37%) Microsoft Certification
9 50 (1.98%) CCNA
10 48 (1.90%) MCSE
11 47 (1.86%) PRINCE2 Practitioner
12 40 (1.58%) PMI Certification
13 32 (1.27%) MCP
14 28 (1.11%) ITIL Foundation Certificate
15 27 (1.07%) PRINCE2 Certification
16 24 (0.95%) CISSP
17 23 (0.91%) PMP
18 18 (0.71%) CISM
19 16 (0.63%) ISEB
19 16 (0.63%) HND
Quality Assurance & Compliance
1 304 (12.03%) SLA
2 93 (3.68%) QA
3 36 (1.42%) ISO/IEC 27001
4 21 (0.83%) Sarbanes-Oxley
5 20 (0.79%) ISO 9001
6 17 (0.67%) JSP 440
7 12 (0.47%) COBIT
8 7 (0.28%) PCI DSS
9 4 (0.16%) ISO/IEC 20000
10 3 (0.12%) BS25999
10 3 (0.12%) ISO 14001
10 3 (0.12%) ISO 9000
11 2 (0.079%) HL7
11 2 (0.079%) BS15000
11 2 (0.079%) COSO
11 2 (0.079%) EMIR
11 2 (0.079%) Dodd-Frank
12 1 (0.040%) Basel III
12 1 (0.040%) ISO 8583
12 1 (0.040%) GxP
System Software
1 203 (8.03%) Active Directory
2 103 (4.07%) VMware Infrastructure
3 59 (2.33%) vSphere
4 41 (1.62%) Hyper-V
5 24 (0.95%) vCloud
6 17 (0.67%) VMware ESXi
6 17 (0.67%) XenApp
7 16 (0.63%) VMware ESX
8 15 (0.59%) XenDesktop
8 15 (0.59%) Samba
9 11 (0.44%) VMware Workstation
10 6 (0.24%) NFS
10 6 (0.24%) Terminal Services
10 6 (0.24%) Firmware
10 6 (0.24%) Microsoft App-V
10 6 (0.24%) XenServer
11 5 (0.20%) Oracle RAC
12 4 (0.16%) MetaFrame
12 4 (0.16%) Forefront TMG
13 3 (0.12%) GPFS
Systems Management
1 46 (1.82%) SCCM
2 42 (1.66%) Puppet
2 42 (1.66%) Opscode Chef
3 24 (0.95%) SCOM
4 22 (0.87%) ZABBIX
5 18 (0.71%) OpenView Configuration Management
6 16 (0.63%) Tivoli Storage Manager
6 16 (0.63%) WhatsUp Gold
7 13 (0.51%) SCOrch
8 12 (0.47%) Graphite
9 11 (0.44%) Nagios
10 9 (0.36%) FortiGate
10 9 (0.36%) SCSM
10 9 (0.36%) McAfee ePO
10 9 (0.36%) Zenoss
10 9 (0.36%) Kibana
10 9 (0.36%) Graylog
10 9 (0.36%) Systems Management Server (SMS)
10 9 (0.36%) OVSD
11 7 (0.28%) Backup Exec
Vendors
1 373 (14.75%) Microsoft
2 210 (8.31%) Cisco
3 196 (7.75%) Oracle
4 177 (7.00%) VMware
5 125 (4.94%) SAP
6 121 (4.79%) Citrix
7 117 (4.63%) HP
8 71 (2.81%) CheckPoint
9 65 (2.57%) McAfee
10 63 (2.49%) Juniper
11 61 (2.41%) F5
12 53 (2.10%) Red Hat
13 46 (1.82%) BMC
14 45 (1.78%) Remedy
15 35 (1.38%) IBM
16 32 (1.27%) NetApp
17 31 (1.23%) Symantec
18 28 (1.11%) Salesforce.com
19 26 (1.03%) Dell
19 26 (1.03%) Ericsson
Durham, County Durham
Experis Ltd
Rate: £100.00 - £250.00 per day
Posted: 2 days ago
London
Ping IT Recruitment ltd
Rate: From £400 to £500 per day
Posted: 2 days ago
Halifax, West Yorkshire
The Bridge Ltd
Rate: Unspecified Market Rate
Posted: 2 days ago
West Midlands
ARC IT Recruitment Ltd
Rate: £125 Per Day
Posted: 2 days ago
Welwyn Garden City, Hertfordshire
Connectus
Rate: £370.37 per hour
Posted: 2 days ago
Woking, Surrey
Brightred Resourcing Limited
Rate: From £380 to £450 per day
Posted: 2 days ago
London
Logic Engagements Ltd
Rate: £200 - £250 per day
Posted: 2 days ago
Coventry, West Midlands (County)
Executive Resource Group
Rate: From £400 to £500 per day
Posted: 2 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 2 days ago
West Midlands
Sanderson
Rate: £20 per hour
Posted: 3 days ago
Oldbury, West Midlands (County)
CF Appointments
Rate: From £45,000 to £45,000 per annum
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Reed Professional Services
Rate: £500 - £605 per day
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Connectus
Rate: £605 per day
Posted: 3 days ago
UK
Maclean Moore Consulting
Rate: From £300 to £450 per day
Posted: 3 days ago
Loughborough, Leicestershire
Lorien Resourcing
Rate: £10.63 - £11.21 per hour
Posted: 3 days ago
Hampshire
TEKsystems
Rate: £180 - £200 per day
Posted: 3 days ago
Manchester, Lancashire
Coburg Banks IT
Rate: £360 - £380 per day
Posted: 4 days ago
Greater Manchester
Oliver James Associates
Rate: £350 - £500 per day
Posted: 5 days ago
Bristol, Avon
Fusion Experience
Rate: £510 per day
Posted: 5 days ago