The first table below looks at the demand for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Services Delivery
Rank 75 117 110
Rank change year-on-year
+42 -7
Contract jobs citing Service Delivery 1235 911 1012
As % of all contract IT jobs located in the UK 2.26% 1.79% 1.75%
As % of the Processes & Methodologies category 3.05% 2.45% 2.48%
Number of daily rates quoted 747 446 466
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £375 £375
Average daily rate % change year-on-year
+3.33% -
90% offered a daily rate of more than £225 £200 £175
10% offered a daily rate of more than £550 £516 £525
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 54 21 67
Average hourly rate £15.19 £17.50 £20.00
Average hourly rate % change year-on-year
-13.18% -12.50%
90% offered a hourly rate of more than £9.80 £12.50 £15.00
10% offered a hourly rate of more than £27.30 £37.50 £35.94
UK excluding London average hourly rate £14.25 £17.50 £19.00
% change year-on-year
-18.57% -7.89%
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40540 37166 40747
As % of all contract IT jobs located in the UK 74.11% 72.91% 70.43%
Number of daily rates quoted 25134 22527 23434
Average daily rate £400 £403 £400
Average daily rate % change year-on-year
-0.62% +0.62%
90% offered a daily rate of more than £275 £270 £268
10% offered a daily rate of more than £555 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1157 1072 1446
Average hourly rate £25.00 £30.00 £30.56
Average hourly rate % change year-on-year
-16.66% -1.83%
90% offered a hourly rate of more than £12.50 £12.50 £13.42
10% offered a hourly rate of more than £47.50 £48.00 £46.90
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 24 July 2014.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 24 July 2014.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 1133 £390 +4.00% 355
London +31 416 £400 - 117
South East +7 256 £375 +4.16% 80
East of England +26 107 £375 +2.04% 18
North West +15 87 £350 +7.69% 27
City of London +5 80 £408 +5.16% 49
South West -9 76 £422 +14.44% 32
Yorkshire +39 72 £380 +19.21% 24
Hampshire +21 72 £375 -2.59% 16
Berkshire +6 70 £375 +15.38% 15
West Midlands +8 64 £363 - 28
West Yorkshire +45 61 £380 +181.48% 20
Scotland +14 58 £301 -3.73% 18
Buckinghamshire -10 44 £375 +36.36% 14
Surrey +11 41 £325 -23.52% 14
Leeds +28 36 £353 +182.00% 13
Milton Keynes -4 35 £350 +27.27% 9
East Midlands +14 34 £425 +17.24% 16
Lancashire +15 30 £400 +18.51% 5
Manchester +6 30 £320 +8.47% 9
Cambridgeshire +19 25 £300 -25.00% 3
Bedfordshire -2 25 £475 +43.93% 9
Essex +4 24 £413 +3.12% 1
Gloucestershire +1 23 £425 - 1
Reading +15 20 £425 +15.25% 7
Hertfordshire +13 20 £350 -17.64% 2
Edinburgh -12 20 £350 -23.07% 7
Glasgow +13 19 £181 - 4
Cheshire -2 19 £325 -2.62% 5
Blackpool - 19 £528 - 1

Service Delivery
Top 30 Related IT Skills

For the 6 months to 24 July 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1037 (40.68%) ITIL
2 538 (21.11%) Finance
3 523 (20.52%) Service Management
4 449 (17.61%) Project Management
5 427 (16.75%) Microsoft
6 406 (15.93%) Windows
7 397 (15.57%) Security Cleared
8 345 (13.53%) SLA
9 280 (10.98%) Change Management
10 253 (9.93%) SC Cleared
11 248 (9.73%) PRINCE2
12 231 (9.06%) Stakeholder Management
13 225 (8.83%) MS Excel
14 214 (8.40%) Oracle
15 209 (8.20%) MS Office
16 208 (8.16%) SQL
17 185 (7.26%) Management Information System
18 176 (6.90%) Active Directory
19 172 (6.75%) Incident Management
20 171 (6.71%) Degree
21 163 (6.39%) Continuous Improvement
22 157 (6.16%) ITIL Certification
23 153 (6.00%) HP
24 149 (5.85%) Cisco
25 146 (5.73%) Telecoms
26 141 (5.53%) UNIX
27 140 (5.49%) ITSM
28 135 (5.30%) Linux
29 131 (5.14%) Banking
30 130 (5.10%) VMware

Service Delivery
Top Related IT Skills by Category

For the 6 months to 24 July 2014, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 112 (4.39%) SharePoint
2 78 (3.06%) MS Exchange
3 61 (2.39%) IIS
4 57 (2.24%) WebSphere
5 38 (1.49%) Lync
6 35 (1.37%) Exchange Server 2010
7 32 (1.26%) Tomcat
8 28 (1.10%) Exchange Server 2003
8 28 (1.10%) Apache
8 28 (1.10%) CMS
9 25 (0.98%) BizTalk Server
9 25 (0.98%) IBM Notes
10 21 (0.82%) WebSphere Application Server
10 21 (0.82%) SharePoint 2010
11 19 (0.75%) Oracle Workflow
12 16 (0.63%) Exchange Server 2007
13 14 (0.55%) WebLogic
14 12 (0.47%) CICS
14 12 (0.47%) Blackberry Enterprise Server
15 10 (0.39%) SharePoint Server
Applications
1 225 (8.83%) MS Excel
2 209 (8.20%) MS Office
3 70 (2.75%) MS Project
4 54 (2.12%) MS Visio
5 52 (2.04%) MS PowerPoint
6 15 (0.59%) Spreadsheet
7 2 (0.078%) Photoshop
8 1 (0.039%) InDesign
8 1 (0.039%) Windchill
8 1 (0.039%) SPSS
8 1 (0.039%) Adobe Captivate
8 1 (0.039%) InfoPath
8 1 (0.039%) PowerPivot
Business Applications
1 43 (1.69%) Oracle EBS
2 36 (1.41%) Remedy ITSM
3 22 (0.86%) Dynamics CRM
4 16 (0.63%) Oracle EBS R12
5 8 (0.31%) Oracle Applications
6 7 (0.27%) SAP ERP
7 5 (0.20%) SAP SM
7 5 (0.20%) Oracle Financials
7 5 (0.20%) SAP Oil and Gas
8 4 (0.16%) Oracle Receivables
8 4 (0.16%) assyst
8 4 (0.16%) SAP CRM
9 3 (0.12%) Agresso
9 3 (0.12%) SAP HR
9 3 (0.12%) SAP SD
9 3 (0.12%) Summit
9 3 (0.12%) SAP Retail
9 3 (0.12%) Markit EDM
10 2 (0.078%) Google Analytics
10 2 (0.078%) Academy Housing
Cloud Services
1 26 (1.02%) Microsoft Azure
1 26 (1.02%) Office 365
2 25 (0.98%) SaaS
3 15 (0.59%) PaaS
4 14 (0.55%) IaaS
5 10 (0.39%) Cloud Computing
6 7 (0.27%) Amazon AWS
7 3 (0.12%) Taleo
8 2 (0.078%) Rackspace Cloud
9 1 (0.039%) SuccessFactors
9 1 (0.039%) Force.com
9 1 (0.039%) Amazon EC2
9 1 (0.039%) Amazon S3
Communications & Networking
1 116 (4.55%) WAN
2 97 (3.81%) SAN
3 94 (3.69%) LAN
3 94 (3.69%) Firewall
4 93 (3.65%) DNS
5 67 (2.63%) TCP/IP
6 52 (2.04%) DHCP
7 51 (2.00%) Internet
8 35 (1.37%) VPN
9 33 (1.29%) Network Security
10 31 (1.22%) MPLS
11 30 (1.18%) OSPF
11 30 (1.18%) Wireless
12 29 (1.14%) Cisco IOS
12 29 (1.14%) Cisco ASA
13 23 (0.90%) VoIP
14 22 (0.86%) Unified Communications
14 22 (0.86%) BGP
15 21 (0.82%) HTTP
16 18 (0.71%) PBX
Database & Business Intelligence
1 126 (4.94%) SQL Server
2 55 (2.16%) Oracle Database
3 45 (1.77%) Data Warehouse
4 39 (1.53%) Relational Database
4 39 (1.53%) SQL Server 2008
5 38 (1.49%) DB2
6 25 (0.98%) SQL Server Reporting Services
7 24 (0.94%) SQL Server 2005
8 18 (0.71%) Oracle Reports
9 16 (0.63%) MongoDB
9 16 (0.63%) Data Mining
10 15 (0.59%) NoSQL
11 13 (0.51%) Crystal Reports
12 11 (0.43%) MS Access
12 11 (0.43%) DataStage
12 11 (0.43%) Oracle Database 11g
13 10 (0.39%) Apache Cassandra
13 10 (0.39%) RDBMS
14 9 (0.35%) PostgreSQL
14 9 (0.35%) Cognos Impromptu
Development Applications
1 34 (1.33%) ClearCase
2 24 (0.94%) MSI
3 22 (0.86%) ClearQuest
4 15 (0.59%) Cucumber
4 15 (0.59%) Team Foundation Server
5 14 (0.55%) Git (software)
6 9 (0.35%) Jenkins
7 7 (0.27%) Oracle Forms
7 7 (0.27%) Maven
7 7 (0.27%) Subversion
8 5 (0.20%) AdminStudio
9 4 (0.16%) Wise Package Studio
9 4 (0.16%) JUnit
10 3 (0.12%) JIRA
10 3 (0.12%) Selenium
10 3 (0.12%) Calabash
10 3 (0.12%) WebDriver
10 3 (0.12%) TestNG
11 2 (0.078%) Hudson
11 2 (0.078%) Bitbucket
General
1 538 (21.11%) Finance
2 146 (5.73%) Telecoms
3 131 (5.14%) Banking
4 92 (3.61%) Retail
5 49 (1.92%) Legal
6 48 (1.88%) Back Office
7 42 (1.65%) Financial Institution
8 41 (1.61%) Investment Banking
9 35 (1.37%) Local Government
10 31 (1.22%) Marketing
11 27 (1.06%) Manufacturing
12 26 (1.02%) Pharmaceutical
13 23 (0.90%) Front Office
14 19 (0.75%) Law
15 15 (0.59%) Billing
16 11 (0.43%) Automotive
17 9 (0.35%) Advertising
18 8 (0.31%) German Language
18 8 (0.31%) Military
19 7 (0.27%) French Language
Job Titles
1 463 (18.16%) Service Manager
2 452 (17.73%) Analyst
3 327 (12.83%) Delivery Manager
4 298 (11.69%) Services Delivery Manager
5 248 (9.73%) Project Manager
6 149 (5.85%) Service Analyst
7 147 (5.77%) Architect
8 104 (4.08%) Consultant
9 87 (3.41%) Business Analyst
10 77 (3.02%) Developer
11 72 (2.82%) Support Analyst
12 70 (2.75%) Services Delivery Analyst
13 59 (2.31%) Network Engineer
14 58 (2.28%) Support Engineer
14 58 (2.28%) Administrator
15 54 (2.12%) Applications Support
16 52 (2.04%) Infrastructure Manager
17 50 (1.96%) Senior Manager
18 48 (1.88%) Solutions Architect
19 47 (1.84%) Programme Manager
Libraries, Frameworks & Software Standards
1 73 (2.86%) Web Services
2 51 (2.00%) .NET
3 50 (1.96%) Middleware
4 32 (1.26%) Application Packaging
5 24 (0.94%) WebSphere Message Broker
6 21 (0.82%) XML
7 15 (0.59%) Software Packaging
8 11 (0.43%) J2EE
9 10 (0.39%) CSS
10 9 (0.35%) HTML
11 8 (0.31%) jQuery
11 8 (0.31%) RESTful
12 7 (0.27%) WebSphere MQ
12 7 (0.27%) Spring
13 6 (0.24%) ASP.NET
13 6 (0.24%) COM
14 5 (0.20%) .NET Framework
15 4 (0.16%) HTML5
15 4 (0.16%) REST
15 4 (0.16%) JSON
Miscellaneous
1 185 (7.26%) Management Information System
2 85 (3.33%) NHS
3 61 (2.39%) CMDB
4 43 (1.69%) Statistics
5 41 (1.61%) Mainframe
5 41 (1.61%) Open Source
6 40 (1.57%) Computer Science
7 37 (1.45%) Blackberry
8 31 (1.22%) Data Protection Act
9 26 (1.02%) Fat Client
9 26 (1.02%) Thin Client
10 23 (0.90%) Freedom of Information
11 20 (0.78%) Client/Server
12 19 (0.75%) Hedge funds
13 18 (0.71%) PMI
13 18 (0.71%) Clustering
14 16 (0.63%) Video Conferencing
14 16 (0.63%) GIS
15 15 (0.59%) Freedom of Information Act
15 15 (0.59%) FMCG
Operating Systems
1 406 (15.93%) Windows
2 141 (5.53%) UNIX
3 135 (5.30%) Linux
4 126 (4.94%) Windows Server 2008
5 113 (4.43%) Windows 7
6 95 (3.73%) Windows Server 2003
7 66 (2.59%) Windows XP
8 46 (1.80%) Solaris
9 33 (1.29%) AIX
10 22 (0.86%) Red Hat Enterprise Linux
11 20 (0.78%) Apple iOS
11 20 (0.78%) Windows Server 2012
12 17 (0.67%) Windows 8
13 14 (0.55%) Android
14 13 (0.51%) Windows 2000
15 10 (0.39%) Windows Vista
16 9 (0.35%) Ubuntu
16 9 (0.35%) CentOS
17 7 (0.27%) Windows 2000 Server
18 6 (0.24%) SUSE
Processes & Methodologies
1 1037 (40.68%) ITIL
2 523 (20.52%) Service Management
3 449 (17.61%) Project Management
4 280 (10.98%) Change Management
5 248 (9.73%) PRINCE2
6 231 (9.06%) Stakeholder Management
7 172 (6.75%) Incident Management
8 163 (6.39%) Continuous Improvement
9 140 (5.49%) ITSM
10 125 (4.90%) Problem Management
11 118 (4.63%) Agile Software Development
12 111 (4.35%) Migration
13 100 (3.92%) CRM
14 94 (3.69%) Risk Management
14 94 (3.69%) Supplier Management
15 92 (3.61%) ITIL V3
16 91 (3.57%) Asset Management
17 89 (3.49%) Configuration Management
18 80 (3.14%) Business Analysis
18 80 (3.14%) Capacity Management
Programming Languages
1 208 (8.16%) SQL
2 81 (3.18%) Java
3 45 (1.77%) PowerShell
4 39 (1.53%) C
5 38 (1.49%) VBScript
6 34 (1.33%) C#
7 32 (1.26%) Perl
8 29 (1.14%) VB
9 23 (0.90%) Korn
10 21 (0.82%) JavaScript
11 19 (0.75%) Shell Script
12 18 (0.71%) Bash Shell
13 16 (0.63%) Ruby
14 15 (0.59%) PL/SQL
15 13 (0.51%) VBA
16 12 (0.47%) Python
17 7 (0.27%) PHP
17 7 (0.27%) T-SQL
18 6 (0.24%) JCL
19 4 (0.16%) REXX
Qualifications
1 397 (15.57%) Security Cleared
2 253 (9.93%) SC Cleared
3 171 (6.71%) Degree
4 157 (6.16%) ITIL Certification
5 98 (3.84%) DV Cleared
6 71 (2.79%) Microsoft Certification
7 59 (2.31%) Cisco Certification
8 45 (1.77%) PMI Certification
9 41 (1.61%) CCNP
10 40 (1.57%) ITIL Foundation Certificate
10 40 (1.57%) MCP
11 37 (1.45%) MCSE
12 34 (1.33%) ISEB
13 31 (1.22%) PMP
14 29 (1.14%) PRINCE2 Certification
15 24 (0.94%) PRINCE2 Practitioner
15 24 (0.94%) CCNA
16 17 (0.67%) MCITP
17 14 (0.55%) APMP
18 13 (0.51%) JNCIS
Quality Assurance & Compliance
1 345 (13.53%) SLA
2 92 (3.61%) QA
3 25 (0.98%) ISO 9001
3 25 (0.98%) COBIT
4 19 (0.75%) ISO/IEC 27001
5 11 (0.43%) ISO 9000
6 9 (0.35%) Sarbanes-Oxley
7 7 (0.27%) PCI DSS
8 5 (0.20%) JSP 440
8 5 (0.20%) BS25999
9 3 (0.12%) ISO 14001
9 3 (0.12%) GxP
10 2 (0.078%) GPG13
10 2 (0.078%) Dodd-Frank
10 2 (0.078%) GCP
10 2 (0.078%) BS7799
11 1 (0.039%) BS15000
11 1 (0.039%) EMIR
11 1 (0.039%) Data Quality
11 1 (0.039%) ISO/IEC 20000
System Software
1 176 (6.90%) Active Directory
2 78 (3.06%) VMware Infrastructure
3 37 (1.45%) Hyper-V
4 32 (1.26%) VMware ESX
5 31 (1.22%) Microsoft App-V
6 27 (1.06%) vSphere
7 23 (0.90%) Microsoft Virtual Server
8 22 (0.86%) XenApp
9 17 (0.67%) Terminal Services
10 13 (0.51%) VMware ESXi
11 11 (0.43%) NFS
12 10 (0.39%) XenDesktop
13 8 (0.31%) ISA Server
14 7 (0.27%) vCloud
15 6 (0.24%) XenServer
15 6 (0.24%) Terminal Server
16 5 (0.20%) Tivoli Workload Scheduler
17 4 (0.16%) Veritas Volume Manager
17 4 (0.16%) Oracle RAC
17 4 (0.16%) Oracle RMAN
Systems Management
1 54 (2.12%) SCCM
2 28 (1.10%) Tivoli
3 23 (0.90%) SCOM
4 21 (0.82%) Tivoli Storage Manager
5 20 (0.78%) OpenView Configuration Management
6 16 (0.63%) Backup Exec
7 15 (0.59%) HP Quality Center
8 12 (0.47%) Puppet
8 12 (0.47%) Systems Management Server (SMS)
8 12 (0.47%) Norton AntiVirus
9 11 (0.43%) EMC NetWorker
10 10 (0.39%) Opscode Chef
10 10 (0.39%) Forefront Identity Manager
11 9 (0.35%) NetBackup
11 9 (0.35%) OpenView
12 8 (0.31%) WhatsUp Gold
13 7 (0.27%) DameWare
13 7 (0.27%) ARCserve
13 7 (0.27%) Nagios
13 7 (0.27%) OVSD
Vendors
1 427 (16.75%) Microsoft
2 214 (8.40%) Oracle
3 153 (6.00%) HP
4 149 (5.85%) Cisco
5 130 (5.10%) VMware
6 113 (4.43%) SAP
7 91 (3.57%) Citrix
8 79 (3.10%) IBM
9 56 (2.20%) Remedy
10 54 (2.12%) McAfee
11 43 (1.69%) Juniper
12 38 (1.49%) F5
13 34 (1.33%) CheckPoint
13 34 (1.33%) Symantec
14 28 (1.10%) Lotus
15 27 (1.06%) SolarWinds
16 25 (0.98%) BMC
16 25 (0.98%) EMC
16 25 (0.98%) Sun
17 23 (0.90%) Red Hat
London
ITF Solutions
Rate: £450 - £500 per day
Posted: 1 hour ago
City, London
Aston Carter
Rate: £550 - £650 per day
Posted: 18 hours ago
Jersey, Channel Isles
Randstad Technologies
Rate: £200 - £250 per day
Posted: 19 hours ago
London
Aston Carter
Rate: £550 - £675 per day
Posted: 20 hours ago
London
Mercator IT Solutions
Rate: £Market
Posted: Yesterday
England
Aimhire Recruitment
Posted: Yesterday
London
Thebes IT
Rate: Unspecified Rate £200 dependant on experience
Posted: Yesterday
West Bromwich, West Midlands (County)
Jumar
Posted: Yesterday
City, London
Certes Computing Ltd
Posted: Yesterday
City, London
Connectus
Rate: £575 per day
Posted: Yesterday
Bedfordshire
Streamline Connections
Rate: £400 - £610 per day
Posted: Yesterday
Solihull, West Midlands
Xoserve
Posted: Yesterday
City, London
I3
Rate: £380 per day
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Santander
Rate: £25000 - £35000 per annum + excellent benefits
Posted: 2 days ago
Reading, Berkshire
Coal IT Services
Rate: From £400 to £425 per day
Posted: 2 days ago
Middlesex
Talent International
Posted: 2 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £12 per hour
Posted: 2 days ago
Exeter, Devon
SmartSourcing plc
Rate: market rates
Posted: 2 days ago
Leeds, Yorkshire
SmartSourcing plc
Posted: 3 days ago
Essex
Interaction Recruitment PLC
Rate: £500 - 650 per day
Posted: 3 days ago