The table below looks at the statistics for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
Services Delivery
Rank 93 79 93
Rank change year-on-year
-14 +14
Contract jobs citing Service Delivery 1124 1266 988
As % of all contract IT jobs located in the UK 2.04% 2.34% 2.09%
As % of the Processes & Methodologies category 2.64% 3.11% 2.80%
Number of daily rates quoted 653 757 485
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £378 £395
Average daily rate % change year-on-year
+5.96% -4.43%
90% offered a daily rate of more than £200 £220 £210
10% offered a daily rate of more than £550 £575 £550
UK excluding London average daily rate £400 £350 £360
% change year-on-year
+14.28% -2.77%
Number of hourly rates quoted 37 39 34
Average hourly rate £16.75 £13.67 £16.50
Average hourly rate % change year-on-year
+22.57% -17.18%
90% offered a hourly rate of more than £12.00 £10.50 £12.76
10% offered a hourly rate of more than £40.00 £26.70 £29.85
UK excluding London average hourly rate £17.50 £12.50 £15.00
% change year-on-year
+40.00% -16.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42506 40759 35272
As % of all contract IT jobs located in the UK 77.19% 75.21% 74.52%
Number of daily rates quoted 27024 25787 21116
Average daily rate £413 £400 £413
Average daily rate % change year-on-year
+3.12% -3.03%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 1222 1202 1055
Average hourly rate £29.00 £27.50 £32.00
Average hourly rate % change year-on-year
+5.45% -14.06%
90% offered a hourly rate of more than £12.35 £12.50 £13.50
10% offered a hourly rate of more than £47.71 £50.00 £47.50
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 28 May 2015.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 28 May 2015.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 1027 £400 +2.56% 407
London -34 361 £400 - 127
South East -15 222 £400 - 83
East of England +28 92 £400 +18.51% 28
North West +2 92 £388 -3.12% 48
City of London -26 90 £475 +18.75% 41
South West +2 70 £388 +10.71% 37
Berkshire +1 70 £400 +12.28% 28
West Midlands -13 61 £325 +34.02% 35
Manchester +26 56 £375 +92.30% 31
Yorkshire -20 55 £375 +12.78% 24
Scotland -8 45 £370 +18.87% 11
East Midlands +8 43 £415 +14.48% 15
West Yorkshire -26 41 £413 +26.92% 19
Surrey +11 40 £363 -5.22% 14
Hertfordshire +11 37 £425 +30.76% 8
Birmingham +10 34 £338 +22.72% 16
Reading +1 34 £400 - 16
Hampshire -25 33 £400 +18.08% 12
Buckinghamshire +5 32 £400 -0.12% 10
Bristol +15 23 £413 - 13
Wiltshire +15 22 £420 -16.00% 16
Milton Keynes +3 20 £400 - 8
Edinburgh +9 19 £427 +22.00% 6
Bedfordshire +16 18 £350 -6.66% 10
Cheshire -5 18 £388 +58.16% 12
North East -13 18 £515 +10.16% 5
Leeds -29 18 £413 +26.92% 11
Cambridgeshire +12 17 £413 -8.33% 5
Derbyshire +4 13 £451 +14.29% 3

Service Delivery
Top 30 Related IT Skills

For the 6 months to 28 May 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1074 (43.84%) ITIL
2 533 (21.76%) Service Management
3 516 (21.06%) Finance
4 477 (19.47%) Project Management
5 388 (15.84%) Windows
6 358 (14.61%) Microsoft
7 344 (14.04%) Security Cleared
8 298 (12.16%) SLA
9 255 (10.41%) Change Management
10 250 (10.20%) PRINCE2
11 247 (10.08%) Degree
12 239 (9.76%) Agile Software Development
13 234 (9.55%) Stakeholder Management
14 232 (9.47%) SC Cleared
15 221 (9.02%) Analytical Skills
15 221 (9.02%) MS Excel
16 213 (8.69%) MS Office
16 213 (8.69%) Cisco
17 200 (8.16%) Telecoms
18 188 (7.67%) Management Information System
19 182 (7.43%) ITIL Certification
20 179 (7.31%) Active Directory
21 177 (7.22%) Oracle
21 177 (7.22%) SQL
22 173 (7.06%) VMware
23 158 (6.45%) Incident Management
24 150 (6.12%) Continuous Improvement
25 149 (6.08%) Firewall
26 143 (5.84%) SQL Server
27 142 (5.80%) Linux

Service Delivery
Top Related IT Skills by Category

For the 6 months to 28 May 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 106 (4.33%) SharePoint
2 62 (2.53%) MS Exchange
3 54 (2.20%) IIS
4 30 (1.22%) Apache
5 26 (1.06%) Lync
6 24 (0.98%) WebSphere
7 22 (0.90%) Tomcat
7 22 (0.90%) OpenStack
8 21 (0.86%) Exchange Server 2010
9 20 (0.82%) JBoss
10 18 (0.73%) Exchange Server 2003
11 15 (0.61%) IBM Notes
12 13 (0.53%) Exchange Server 2007
13 12 (0.49%) WebLogic
14 10 (0.41%) SAS
15 9 (0.37%) Blackberry Enterprise Server
16 8 (0.33%) Office Communications Server
17 7 (0.29%) Exchange Server 2013
17 7 (0.29%) Confluence
17 7 (0.29%) WebSphere Application Server
Applications
1 221 (9.02%) MS Excel
2 213 (8.69%) MS Office
3 73 (2.98%) MS PowerPoint
4 62 (2.53%) MS Project
5 56 (2.29%) MS Visio
6 10 (0.41%) SOLIDWORKS
7 9 (0.37%) AutoCAD
8 6 (0.24%) Spreadsheet
9 3 (0.12%) Acrobat
10 2 (0.082%) InfoPath
10 2 (0.082%) PTC Creo
11 1 (0.041%) Adobe Creative Suite
11 1 (0.041%) PowerPivot
11 1 (0.041%) Adobe Captivate
Business Applications
1 41 (1.67%) Remedy ITSM
2 33 (1.35%) Oracle EBS
3 18 (0.73%) Oracle EBS R12
4 12 (0.49%) Oracle ERP
5 11 (0.45%) Dynamics CRM
6 9 (0.37%) SAP FI
7 8 (0.33%) Oracle Payroll
7 8 (0.33%) SAP Oil and Gas
7 8 (0.33%) Oracle Procure-to-Pay
8 7 (0.29%) Agresso
9 6 (0.24%) SAP FI/CO
9 6 (0.24%) BusinessWorks
9 6 (0.24%) SAP CO
10 5 (0.20%) SAP Retail
11 4 (0.16%) Maximo
11 4 (0.16%) SAP SD
11 4 (0.16%) assyst
12 3 (0.12%) Oracle Internet Expenses
12 3 (0.12%) thinkFolio
12 3 (0.12%) Oracle iRecruitment
Cloud Services
1 45 (1.84%) Amazon AWS
2 30 (1.22%) Office 365
3 27 (1.10%) SaaS
4 26 (1.06%) PaaS
5 21 (0.86%) Microsoft Azure
6 16 (0.65%) Cloud Computing
7 12 (0.49%) IaaS
8 4 (0.16%) Yammer
9 3 (0.12%) AWS CloudFormation
9 3 (0.12%) Amazon EC2
10 2 (0.082%) Google Analytics
10 2 (0.082%) GitHub
10 2 (0.082%) SuccessFactors
10 2 (0.082%) Virtual Private Cloud
10 2 (0.082%) Amazon ElastiCache
10 2 (0.082%) Amazon CloudWatch
11 1 (0.041%) Google Apps
Communications & Networking
1 149 (6.08%) Firewall
2 134 (5.47%) WAN
3 119 (4.86%) LAN
4 80 (3.27%) SAN
5 67 (2.73%) TCP/IP
6 64 (2.61%) Internet
7 62 (2.53%) DNS
8 58 (2.37%) MPLS
9 51 (2.08%) VPN
10 48 (1.96%) Network Security
11 47 (1.92%) SSL
12 45 (1.84%) HTTP
13 44 (1.80%) Cisco ASA
14 41 (1.67%) BGP
15 37 (1.51%) NAS
16 32 (1.31%) OSPF
17 31 (1.27%) DHCP
18 28 (1.14%) 3G
19 26 (1.06%) Wireless
19 26 (1.06%) Broadband
Database & Business Intelligence
1 143 (5.84%) SQL Server
2 31 (1.27%) Data Warehouse
3 29 (1.18%) Relational Database
4 28 (1.14%) SQL Server Reporting Services
5 26 (1.06%) SQL Server Integration Services
6 20 (0.82%) SQL Server Analysis Services
6 20 (0.82%) Big Data
7 19 (0.78%) Oracle Database
8 18 (0.73%) MySQL
9 17 (0.69%) MongoDB
10 15 (0.61%) SQL Server 2012
10 15 (0.61%) NoSQL
11 14 (0.57%) RDBMS
11 14 (0.57%) SQL Server 2005
12 12 (0.49%) Oracle Reports
13 11 (0.45%) Oracle BI EE
13 11 (0.45%) OLTP
14 10 (0.41%) SAP BW
14 10 (0.41%) Oracle Database 11g
14 10 (0.41%) Hadoop
Development Applications
1 36 (1.47%) Git (software)
2 29 (1.18%) Subversion
3 28 (1.14%) Visual Studio
4 21 (0.86%) Jenkins
5 17 (0.69%) JIRA
6 13 (0.53%) Team Foundation Server
7 8 (0.33%) TeamCity
8 7 (0.29%) Maven
8 7 (0.29%) ClearCase
9 5 (0.20%) Introscope
10 4 (0.16%) ClearQuest
10 4 (0.16%) Toad
10 4 (0.16%) Oracle Forms
10 4 (0.16%) Hudson
11 3 (0.12%) Selenium
11 3 (0.12%) MSI
12 2 (0.082%) JMeter
12 2 (0.082%) LoadRunner
12 2 (0.082%) VSS/SourceSafe
12 2 (0.082%) NUnit
General
1 516 (21.06%) Finance
2 200 (8.16%) Telecoms
3 122 (4.98%) Banking
4 70 (2.86%) Retail
5 58 (2.37%) Legal
6 42 (1.71%) Investment Banking
7 34 (1.39%) Manufacturing
8 29 (1.18%) Local Government
9 28 (1.14%) Marketing
10 27 (1.10%) Back Office
11 24 (0.98%) Law
11 24 (0.98%) Publishing
12 22 (0.90%) Pharmaceutical
13 19 (0.78%) Financial Institution
14 18 (0.73%) Billing
15 15 (0.61%) Spanish Language
16 14 (0.57%) Front Office
17 11 (0.45%) Automotive
18 10 (0.41%) Retail Banking
19 9 (0.37%) French Language
Job Titles
1 459 (18.73%) Service Manager
2 367 (14.98%) Analyst
3 316 (12.90%) Delivery Manager
4 278 (11.35%) Services Delivery Manager
5 216 (8.82%) Project Manager
6 144 (5.88%) Architect
7 120 (4.90%) Consultant
8 113 (4.61%) Service Analyst
9 107 (4.37%) Business Analyst
10 82 (3.35%) Developer
11 77 (3.14%) Transition Manager
12 72 (2.94%) Network Engineer
13 67 (2.73%) Administrator
14 63 (2.57%) Service Transition Manager
15 61 (2.49%) Support Analyst
16 51 (2.08%) IT Services Manager
17 49 (2.00%) Support Engineer
18 47 (1.92%) Team Leader
19 41 (1.67%) Technical Manager
19 41 (1.67%) Services Delivery Analyst
Libraries, Frameworks & Software Standards
1 99 (4.04%) .NET
2 71 (2.90%) Web Services
3 62 (2.53%) XML
4 52 (2.12%) HTML
5 43 (1.76%) Middleware
6 39 (1.59%) REST
7 33 (1.35%) .NET Framework
8 26 (1.06%) ASP.NET
8 26 (1.06%) CSS
9 23 (0.94%) JSON
9 23 (0.94%) SOAP
10 21 (0.86%) J2EE
11 20 (0.82%) Oracle Fusion
12 11 (0.45%) HTML5
12 11 (0.45%) Django
13 10 (0.41%) JSP
13 10 (0.41%) Java EE
14 9 (0.37%) Sass
14 9 (0.37%) jQuery
15 8 (0.33%) WCF
Miscellaneous
1 221 (9.02%) Analytical Skills
2 188 (7.67%) Management Information System
3 138 (5.63%) Data Centre
4 75 (3.06%) Computer Science
5 43 (1.76%) NHS
6 34 (1.39%) PKI
7 33 (1.35%) Statistics
8 32 (1.31%) Clustering
9 24 (0.98%) CMDB
10 23 (0.94%) Replication
11 22 (0.90%) Blackberry
12 21 (0.86%) PMI
13 19 (0.78%) FMCG
13 19 (0.78%) User Experience
13 19 (0.78%) Hybrid Cloud
14 18 (0.73%) GIS
14 18 (0.73%) Cryptography
15 16 (0.65%) Enterprise Software
16 15 (0.61%) Video Conferencing
17 14 (0.57%) Thin Client
Operating Systems
1 388 (15.84%) Windows
2 142 (5.80%) Linux
3 123 (5.02%) UNIX
4 90 (3.67%) Windows Server 2008
5 89 (3.63%) Windows 7
6 60 (2.45%) Windows Server 2003
7 37 (1.51%) Red Hat Enterprise Linux
8 33 (1.35%) Windows 8
9 30 (1.22%) Windows Server 2012
10 28 (1.14%) Solaris
11 25 (1.02%) Windows XP
12 21 (0.86%) Android
13 20 (0.82%) AIX
14 17 (0.69%) Apple iOS
15 16 (0.65%) CentOS
16 11 (0.45%) Ubuntu
17 10 (0.41%) Windows Mobile
18 9 (0.37%) Mac OS X
19 6 (0.24%) Windows Vista
20 5 (0.20%) Windows 2000 Server
Processes & Methodologies
1 1074 (43.84%) ITIL
2 533 (21.76%) Service Management
3 477 (19.47%) Project Management
4 255 (10.41%) Change Management
5 250 (10.20%) PRINCE2
6 239 (9.76%) Agile Software Development
7 234 (9.55%) Stakeholder Management
8 158 (6.45%) Incident Management
9 150 (6.12%) Continuous Improvement
10 134 (5.47%) ITSM
11 126 (5.14%) Migration
11 126 (5.14%) Problem Management
12 118 (4.82%) Risk Management
13 103 (4.20%) Disaster Recovery
14 94 (3.84%) Programme Management
15 90 (3.67%) Performance Management
15 90 (3.67%) Configuration Management
16 87 (3.55%) Mentoring
17 84 (3.43%) Coaching
17 84 (3.43%) Business Continuity
Programming Languages
1 177 (7.22%) SQL
2 123 (5.02%) Java
3 64 (2.61%) C
4 62 (2.53%) C#
5 45 (1.84%) JavaScript
6 40 (1.63%) PowerShell
7 38 (1.55%) Python
8 34 (1.39%) PHP
9 31 (1.27%) VB
9 31 (1.27%) Perl
10 26 (1.06%) Ruby
11 14 (0.57%) Shell Script
12 13 (0.53%) Scala
12 13 (0.53%) Bash Shell
13 12 (0.49%) T-SQL
14 10 (0.41%) VBScript
14 10 (0.41%) PL/SQL
15 8 (0.33%) VBA
15 8 (0.33%) VB.NET
16 6 (0.24%) R
Qualifications
1 344 (14.04%) Security Cleared
2 247 (10.08%) Degree
3 232 (9.47%) SC Cleared
4 182 (7.43%) ITIL Certification
5 101 (4.12%) Cisco Certification
6 64 (2.61%) DV Cleared
7 58 (2.37%) CCNP
8 52 (2.12%) Microsoft Certification
9 49 (2.00%) CCNA
10 46 (1.88%) PMI Certification
11 41 (1.67%) PRINCE2 Practitioner
11 41 (1.67%) MCSE
12 33 (1.35%) ITIL Foundation Certificate
13 27 (1.10%) PMP
14 25 (1.02%) PRINCE2 Certification
15 23 (0.94%) MCP
16 20 (0.82%) CISSP
17 17 (0.69%) CISM
17 17 (0.69%) HND
18 15 (0.61%) APMP
Quality Assurance & Compliance
1 298 (12.16%) SLA
2 95 (3.88%) QA
3 37 (1.51%) ISO/IEC 27001
4 20 (0.82%) ISO 9001
5 18 (0.73%) JSP 440
6 13 (0.53%) Sarbanes-Oxley
7 12 (0.49%) COBIT
8 8 (0.33%) PCI DSS
9 5 (0.20%) ISO/IEC 20000
10 3 (0.12%) BS25999
10 3 (0.12%) ISO 9000
10 3 (0.12%) ISO 14001
11 2 (0.082%) BS15000
11 2 (0.082%) EMIR
11 2 (0.082%) Dodd-Frank
12 1 (0.041%) Basel III
12 1 (0.041%) HL7
12 1 (0.041%) GxP
12 1 (0.041%) ISO 8583
System Software
1 179 (7.31%) Active Directory
2 91 (3.71%) VMware Infrastructure
3 56 (2.29%) vSphere
4 40 (1.63%) Hyper-V
5 20 (0.82%) vCloud
6 18 (0.73%) XenApp
7 17 (0.69%) VMware ESXi
8 15 (0.61%) VMware ESX
9 14 (0.57%) XenDesktop
10 10 (0.41%) VMware Workstation
11 8 (0.33%) Samba
11 8 (0.33%) ISA Server
11 8 (0.33%) Oracle RAC
11 8 (0.33%) UAG
12 7 (0.29%) Terminal Services
13 6 (0.24%) Microsoft App-V
13 6 (0.24%) Firmware
14 5 (0.20%) NFS
15 4 (0.16%) XenServer
16 3 (0.12%) Forefront TMG
Systems Management
1 48 (1.96%) SCCM
2 46 (1.88%) Puppet
3 44 (1.80%) Opscode Chef
4 24 (0.98%) SCOM
5 20 (0.82%) ZABBIX
6 17 (0.69%) SCOrch
7 14 (0.57%) WhatsUp Gold
8 12 (0.49%) McAfee ePO
9 11 (0.45%) Tivoli Storage Manager
9 11 (0.45%) OpenView Configuration Management
10 10 (0.41%) Graphite
11 9 (0.37%) SCSM
11 9 (0.37%) Nagios
11 9 (0.37%) Control-M
12 7 (0.29%) Kibana
13 6 (0.24%) Norton AntiVirus
13 6 (0.24%) Zenoss
13 6 (0.24%) Graylog
14 5 (0.20%) XenMobile
14 5 (0.20%) FortiGate
Vendors
1 358 (14.61%) Microsoft
2 213 (8.69%) Cisco
3 177 (7.22%) Oracle
4 173 (7.06%) VMware
5 122 (4.98%) SAP
6 120 (4.90%) Citrix
7 112 (4.57%) HP
8 63 (2.57%) CheckPoint
8 63 (2.57%) Juniper
9 55 (2.24%) McAfee
10 52 (2.12%) Remedy
10 52 (2.12%) F5
11 46 (1.88%) Red Hat
12 43 (1.76%) BMC
13 37 (1.51%) Symantec
14 35 (1.43%) IBM
15 28 (1.14%) NetApp
15 28 (1.14%) Dell
16 26 (1.06%) Ericsson
17 24 (0.98%) Riverbed
London
Venn Group
Rate: £550 - £650 Per Day
Posted: 1 hour ago
Bristol, Avon
Interaction Recruitment PLC
Rate: £250 per day
Posted: 2 hours ago
London
Clement May
Rate: Market Rate
Posted: 4 hours ago
Surrey
Intapeople
Rate: £400 - £475 per day
Posted: 6 hours ago
Oxford, Oxfordshire
Reed Technology
Posted: 19 hours ago
Faringdon, Oxfordshire
RecruitmentRevolution.com Limited
Rate: From £200 to £300 per day Perm Salary £35,000 - £45,000
Posted: 21 hours ago
Greater Manchester
HAYS INFORMATION TECHNOLOGY
Posted: Yesterday
Bristol, Avon
HAYS INFORMATION TECHNOLOGY
Rate: £250.00 - £300 per day
Posted: Yesterday
Manchester, Lancashire
Harvey Nash plc
Rate: £350 - £450 per day
Posted: Yesterday
South East London
Central & Cecil Housing
Rate: £40,000 per annum plus benefits
Posted: Yesterday
St. Helier, Channel Isles
Church International Ltd.
Salary: £50k per annum, inc cash benefits + 25% bonus
Posted: Yesterday
Swansea, West Glamorgan
Lorien Resourcing
Posted: Yesterday
London
Careerwise UK Limited
Rate: £400 - £450 per day
Posted: Yesterday
London
eCom Recruitment
Rate: From £300 to £450 per annum
Posted: Yesterday
Chessington, Surrey
ReThink Recruitment
Posted: Yesterday
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 2 days ago
Reading, Berkshire
Jonothan Bosworth
Rate: From £400 to £450 per day
Posted: 2 days ago
West Midlands
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 - £450.00 per day
Posted: 2 days ago
Birmingham, West Midlands (County)
HFG
Rate: £450 - £550 per day
Posted: 2 days ago