The table below looks at the statistics for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Services Delivery
Rank 100 79 122
Rank change year-on-year
-21 +43
Contract jobs citing Service Delivery 1158 1230 896
As % of all contract IT jobs located in the UK 2.04% 2.25% 1.75%
As % of the Processes & Methodologies category 2.62% 2.96% 2.34%
Number of daily rates quoted 692 736 452
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £388 £375
Average daily rate % change year-on-year
+3.22% +3.33%
90% offered a daily rate of more than £238 £225 £200
10% offered a daily rate of more than £550 £550 £509
UK excluding London average daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 31 55 20
Average hourly rate £18.50 £16.00 £19.13
Average hourly rate % change year-on-year
+15.62% -16.33%
90% offered a hourly rate of more than £12.00 £9.90 £12.35
10% offered a hourly rate of more than £38.50 £27.23 £38.25
UK excluding London average hourly rate £17.50 £14.75 £20.75
% change year-on-year
+18.64% -28.91%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44182 41616 38228
As % of all contract IT jobs located in the UK 77.70% 76.15% 74.80%
Number of daily rates quoted 28632 25727 23174
Average daily rate £415 £400 £405
Average daily rate % change year-on-year
+3.75% -1.23%
90% offered a daily rate of more than £285 £275 £270
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 1181 1176 1105
Average hourly rate £30.00 £25.00 £30.50
Average hourly rate % change year-on-year
+20.00% -18.03%
90% offered a hourly rate of more than £12.50 £12.85 £12.50
10% offered a hourly rate of more than £52.17 £50.00 £50.00
UK excluding London average hourly rate £30.50 £26.50 £31.00
% change year-on-year
+15.09% -14.51%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 31 July 2015.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 31 July 2015.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 1061 £400 +3.22% 391
London -3 408 £400 - 135
South East -12 239 £400 +14.28% 78
City of London +6 101 £425 +4.29% 37
South West +8 100 £400 -4.53% 36
North West -26 82 £450 +29.49% 35
Berkshire +8 75 £343 -7.11% 16
East of England -18 75 £350 -8.19% 21
Scotland -6 59 £325 - 10
East Midlands +14 45 £388 -24.39% 19
Yorkshire -46 45 £430 +13.15% 36
Surrey -3 41 £438 +35.76% 22
West Midlands -20 41 £400 - 26
Hampshire -29 39 £365 -2.66% 12
West Yorkshire -44 37 £425 +11.84% 24
Manchester -5 34 £401 +23.23% 23
Wiltshire +24 33 £425 +36.00% 19
Buckinghamshire -12 33 £425 +13.33% 7
Cheshire +2 31 £500 +49.25% 4
Edinburgh +2 31 £394 -1.56% 2
Reading +7 28 £433 +1.76% 6
North East -13 28 £480 +32.41% 7
Bristol +10 27 £388 -10.04% 4
Leeds -34 25 £460 +30.49% 18
Newcastle upon Tyne -9 24 £485 +38.57% 5
Tyne and Wear -17 24 £485 +36.14% 5
Hertfordshire -1 23 £275 -28.33% 5
Milton Keynes -20 22 £425 +25.92% 5
Bedfordshire +8 20 £325 -36.89% 3
Wales 0 18 £425 +30.76% 12

Service Delivery
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 998 (41.29%) ITIL
2 518 (21.43%) Finance
3 501 (20.73%) Service Management
4 485 (20.07%) Project Management
5 392 (16.22%) Windows
6 353 (14.60%) Microsoft
7 299 (12.37%) Security Cleared
8 289 (11.96%) SLA
9 273 (11.29%) Change Management
10 253 (10.47%) PRINCE2
11 241 (9.97%) Cisco
12 226 (9.35%) Agile Software Development
13 220 (9.10%) Analytical Skills
14 219 (9.06%) Stakeholder Management
15 217 (8.98%) Degree
16 210 (8.69%) MS Excel
17 199 (8.23%) SC Cleared
18 196 (8.11%) Management Information System
19 193 (7.99%) VMware
20 192 (7.94%) SQL
21 187 (7.74%) Active Directory
22 186 (7.70%) ITIL Certification
22 186 (7.70%) MS Office
23 167 (6.91%) Telecoms
24 165 (6.83%) Oracle
25 162 (6.70%) Data Centre
26 158 (6.54%) SQL Server
27 146 (6.04%) Firewall
28 142 (5.88%) Continuous Improvement
29 140 (5.79%) LAN

Service Delivery
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 99 (4.10%) SharePoint
2 82 (3.39%) MS Exchange
3 64 (2.65%) IIS
4 35 (1.45%) Apache
4 35 (1.45%) Exchange Server 2010
5 29 (1.20%) Tomcat
5 29 (1.20%) Exchange Server 2007
6 26 (1.08%) Lync
7 25 (1.03%) JBoss
8 23 (0.95%) IBM Notes
9 21 (0.87%) WebLogic
9 21 (0.87%) OpenStack
10 16 (0.66%) WebSphere
11 15 (0.62%) Exchange Server 2003
12 10 (0.41%) Confluence
13 9 (0.37%) CMS
14 8 (0.33%) Blackberry Enterprise Server
14 8 (0.33%) Eucalyptus
15 7 (0.29%) WorkSite
15 7 (0.29%) Exchange Server 2013
Applications
1 210 (8.69%) MS Excel
2 186 (7.70%) MS Office
3 71 (2.94%) MS Project
4 55 (2.28%) MS PowerPoint
5 38 (1.57%) MS Visio
6 8 (0.33%) Spreadsheet
7 6 (0.25%) AutoCAD
8 2 (0.083%) SOLIDWORKS
8 2 (0.083%) Adobe Illustrator
8 2 (0.083%) Photoshop
9 1 (0.041%) SPSS
9 1 (0.041%) Acrobat
9 1 (0.041%) PowerPivot
9 1 (0.041%) Adobe Creative Suite
9 1 (0.041%) PTC Creo
9 1 (0.041%) InfoPath
9 1 (0.041%) Adobe Captivate
Business Applications
1 30 (1.24%) Remedy ITSM
2 12 (0.50%) Oracle EBS
3 10 (0.41%) Oracle ERP
3 10 (0.41%) Dynamics CRM
4 9 (0.37%) Oracle EBS R12
4 9 (0.37%) SAP CO
4 9 (0.37%) SAP FI/CO
4 9 (0.37%) SAP FI
5 7 (0.29%) assyst
6 6 (0.25%) SAP Oil and Gas
6 6 (0.25%) Dynamics AX
7 5 (0.21%) Agresso
8 4 (0.17%) Oracle Payroll
8 4 (0.17%) thinkFolio
8 4 (0.17%) Maximo
9 3 (0.12%) Dynamics NAV
9 3 (0.12%) Changepoint
9 3 (0.12%) SAP HR
9 3 (0.12%) SAP MII
9 3 (0.12%) SAP BPC
Cloud Services
1 43 (1.78%) Amazon AWS
2 41 (1.70%) SaaS
3 40 (1.65%) Microsoft Azure
4 39 (1.61%) Office 365
5 34 (1.41%) PaaS
6 31 (1.28%) IaaS
7 15 (0.62%) Cloud Computing
8 5 (0.21%) Yammer
9 3 (0.12%) Google Apps
10 2 (0.083%) SuccessFactors
10 2 (0.083%) SoftLayer
11 1 (0.041%) AWS CloudFormation
11 1 (0.041%) Veeva
11 1 (0.041%) Amazon EC2
11 1 (0.041%) Taleo
Communications & Networking
1 146 (6.04%) Firewall
2 140 (5.79%) LAN
3 132 (5.46%) WAN
4 91 (3.76%) TCP/IP
5 86 (3.56%) DNS
6 79 (3.27%) SAN
7 64 (2.65%) VPN
8 62 (2.57%) Network Security
9 61 (2.52%) Internet
10 51 (2.11%) DHCP
11 48 (1.99%) NAS
12 46 (1.90%) MPLS
13 45 (1.86%) Cisco ASA
14 40 (1.65%) Wireless
15 39 (1.61%) SSL
16 38 (1.57%) VLAN
17 37 (1.53%) BGP
18 34 (1.41%) OSPF
19 30 (1.24%) Cisco Nexus
20 28 (1.16%) Cisco IOS
Database & Business Intelligence
1 158 (6.54%) SQL Server
2 34 (1.41%) Relational Database
3 25 (1.03%) Data Warehouse
4 23 (0.95%) Big Data
5 22 (0.91%) SQL Server Reporting Services
5 22 (0.91%) SQL Server Integration Services
5 22 (0.91%) SQL Server Analysis Services
6 20 (0.83%) MySQL
7 18 (0.74%) RDBMS
8 17 (0.70%) SQL Server 2005
8 17 (0.70%) Oracle Database
9 15 (0.62%) BusinessObjects
10 14 (0.58%) Crystal Reports
11 13 (0.54%) SQL Server 2012
12 12 (0.50%) MongoDB
13 11 (0.46%) Hadoop
13 11 (0.46%) Oracle Reports
14 10 (0.41%) OLAP
15 9 (0.37%) OLTP
15 9 (0.37%) Oracle Database 11g
Development Applications
1 34 (1.41%) Git (software)
2 30 (1.24%) Subversion
3 24 (0.99%) Jenkins
4 22 (0.91%) JIRA
5 21 (0.87%) Team Foundation Server
6 14 (0.58%) Visual Studio
7 9 (0.37%) ClearCase
8 8 (0.33%) TeamCity
9 7 (0.29%) ClearQuest
10 4 (0.17%) MSI
10 4 (0.17%) Toad
10 4 (0.17%) Introscope
10 4 (0.17%) Hudson
11 3 (0.12%) SQL Server Management Studio (SSMS)
11 3 (0.12%) Maven
12 2 (0.083%) Rational DOORS
12 2 (0.083%) Trac
13 1 (0.041%) SoapUI
13 1 (0.041%) MSBuild
13 1 (0.041%) Octopus Deploy
General
1 518 (21.43%) Finance
2 167 (6.91%) Telecoms
3 115 (4.76%) Banking
4 74 (3.06%) Retail
5 59 (2.44%) Legal
6 47 (1.94%) Marketing
7 39 (1.61%) Manufacturing
8 35 (1.45%) Pharmaceutical
8 35 (1.45%) Investment Banking
9 30 (1.24%) Law
10 28 (1.16%) Local Government
11 25 (1.03%) Back Office
12 23 (0.95%) Publishing
13 20 (0.83%) Billing
14 15 (0.62%) Financial Institution
15 14 (0.58%) Spanish Language
16 11 (0.46%) Front Office
16 11 (0.46%) Automotive
17 8 (0.33%) Advertising
17 8 (0.33%) French Language
Job Titles
1 462 (19.11%) Service Manager
2 369 (15.27%) Analyst
3 316 (13.07%) Delivery Manager
4 275 (11.38%) Services Delivery Manager
5 218 (9.02%) Project Manager
6 148 (6.12%) Architect
7 113 (4.68%) Business Analyst
8 100 (4.14%) Consultant
9 97 (4.01%) Service Analyst
10 77 (3.19%) Developer
11 75 (3.10%) Network Engineer
11 75 (3.10%) Transition Manager
12 71 (2.94%) Support Analyst
13 65 (2.69%) Administrator
14 60 (2.48%) Service Transition Manager
15 54 (2.23%) IT Services Manager
16 45 (1.86%) Support Engineer
17 42 (1.74%) Team Leader
18 41 (1.70%) Service Desk Analyst
18 41 (1.70%) Applications Support
Libraries, Frameworks & Software Standards
1 105 (4.34%) .NET
2 60 (2.48%) HTML
3 47 (1.94%) Web Services
4 40 (1.65%) Middleware
5 37 (1.53%) XML
6 36 (1.49%) ASP.NET
7 34 (1.41%) CSS
8 28 (1.16%) .NET Framework
9 22 (0.91%) J2EE
10 17 (0.70%) HTML5
11 16 (0.66%) SOAP
12 15 (0.62%) REST
13 14 (0.58%) JSP
14 13 (0.54%) RESTful
15 12 (0.50%) Sass
16 11 (0.46%) Django
17 9 (0.37%) WCF
17 9 (0.37%) Apache Camel
18 8 (0.33%) Entity Framework
19 7 (0.29%) Unity DI Container
Miscellaneous
1 220 (9.10%) Analytical Skills
2 196 (8.11%) Management Information System
3 162 (6.70%) Data Centre
4 52 (2.15%) Computer Science
5 51 (2.11%) Statistics
6 37 (1.53%) NHS
7 36 (1.49%) PKI
8 28 (1.16%) Clustering
9 25 (1.03%) Performance Metrics
10 23 (0.95%) PMI
10 23 (0.95%) FMCG
11 22 (0.91%) Replication
11 22 (0.91%) Hybrid Cloud
12 21 (0.87%) Blackberry
13 18 (0.74%) Freedom of Information
14 16 (0.66%) User Experience
15 15 (0.62%) Enterprise Software
16 14 (0.58%) GIS
16 14 (0.58%) Data Protection Act
16 14 (0.58%) CMDB
Operating Systems
1 392 (16.22%) Windows
2 135 (5.59%) Linux
3 103 (4.26%) UNIX
4 93 (3.85%) Windows Server 2008
5 71 (2.94%) Windows 7
6 65 (2.69%) Windows Server 2003
7 43 (1.78%) Red Hat Enterprise Linux
8 41 (1.70%) Windows Server 2012
9 33 (1.37%) Solaris
10 26 (1.08%) Windows 8
11 22 (0.91%) Windows XP
12 17 (0.70%) Apple iOS
12 17 (0.70%) Android
13 12 (0.50%) AIX
14 10 (0.41%) CentOS
15 8 (0.33%) Windows Mobile
16 7 (0.29%) Mac OS X
17 6 (0.25%) Windows 2000 Server
18 5 (0.21%) Ubuntu
18 5 (0.21%) VMS
Processes & Methodologies
1 998 (41.29%) ITIL
2 501 (20.73%) Service Management
3 485 (20.07%) Project Management
4 273 (11.29%) Change Management
5 253 (10.47%) PRINCE2
6 226 (9.35%) Agile Software Development
7 219 (9.06%) Stakeholder Management
8 142 (5.88%) Continuous Improvement
9 138 (5.71%) Incident Management
10 132 (5.46%) ITSM
11 130 (5.38%) Problem Management
12 125 (5.17%) Risk Management
13 123 (5.09%) Migration
14 97 (4.01%) Programme Management
15 94 (3.89%) Performance Management
16 93 (3.85%) Configuration Management
17 89 (3.68%) Coaching
18 88 (3.64%) Mentoring
19 85 (3.52%) Change Control
20 83 (3.43%) Supplier Management
Programming Languages
1 192 (7.94%) SQL
2 100 (4.14%) Java
3 49 (2.03%) C#
4 48 (1.99%) C
5 47 (1.94%) JavaScript
6 36 (1.49%) PowerShell
7 35 (1.45%) Python
8 33 (1.37%) Perl
9 29 (1.20%) PHP
10 22 (0.91%) VB
10 22 (0.91%) Ruby
11 16 (0.66%) Shell Script
12 11 (0.46%) Bash Shell
13 10 (0.41%) T-SQL
13 10 (0.41%) VBScript
14 9 (0.37%) C++
14 9 (0.37%) PL/SQL
15 7 (0.29%) VBA
16 6 (0.25%) C-shell
17 5 (0.21%) Scala
Qualifications
1 299 (12.37%) Security Cleared
2 217 (8.98%) Degree
3 199 (8.23%) SC Cleared
4 186 (7.70%) ITIL Certification
5 112 (4.63%) Cisco Certification
6 63 (2.61%) DV Cleared
7 62 (2.57%) Microsoft Certification
8 59 (2.44%) CCNA
9 58 (2.40%) CCNP
10 50 (2.07%) MCSE
11 49 (2.03%) ITIL Foundation Certificate
12 46 (1.90%) PMI Certification
13 39 (1.61%) PRINCE2 Certification
14 26 (1.08%) PMP
14 26 (1.08%) PRINCE2 Practitioner
15 23 (0.95%) CCIE
16 20 (0.83%) MCP
17 18 (0.74%) CISSP
18 17 (0.70%) CCDP
19 16 (0.66%) CISM
Quality Assurance & Compliance
1 289 (11.96%) SLA
2 88 (3.64%) QA
3 39 (1.61%) ISO/IEC 27001
4 17 (0.70%) JSP 440
5 16 (0.66%) PCI DSS
6 15 (0.62%) COBIT
7 7 (0.29%) ISO 9001
8 6 (0.25%) Sarbanes-Oxley
9 4 (0.17%) ISO/IEC 20000
10 3 (0.12%) COSO
11 2 (0.083%) Data Quality
11 2 (0.083%) P3O
11 2 (0.083%) ISO 14001
12 1 (0.041%) ISO 8583
12 1 (0.041%) BS15000
12 1 (0.041%) GxP
12 1 (0.041%) EMIR
12 1 (0.041%) Dodd-Frank
12 1 (0.041%) BS25999
System Software
1 187 (7.74%) Active Directory
2 107 (4.43%) VMware Infrastructure
3 50 (2.07%) vSphere
4 36 (1.49%) Hyper-V
5 25 (1.03%) vCloud
6 23 (0.95%) XenApp
7 12 (0.50%) XenDesktop
7 12 (0.50%) ISA Server
7 12 (0.50%) VMware ESX
8 11 (0.46%) VMware ESXi
9 9 (0.37%) UAG
10 8 (0.33%) Microsoft App-V
10 8 (0.33%) Oracle RAC
11 7 (0.29%) XenServer
11 7 (0.29%) Terminal Services
12 6 (0.25%) Terminal Server
13 5 (0.21%) Firmware
13 5 (0.21%) NFS
13 5 (0.21%) Squid
13 5 (0.21%) Varnish
Systems Management
1 51 (2.11%) Puppet
2 47 (1.94%) SCCM
3 40 (1.65%) Opscode Chef
4 36 (1.49%) SCOM
5 19 (0.79%) SCOrch
6 15 (0.62%) ZABBIX
6 15 (0.62%) Control-M
7 13 (0.54%) vMotion
8 10 (0.41%) WhatsUp Gold
9 9 (0.37%) McAfee ePO
9 9 (0.37%) SCSM
10 8 (0.33%) Ansible
10 8 (0.33%) Nagios
11 7 (0.29%) Norton AntiVirus
11 7 (0.29%) Cisco IPCC
12 6 (0.25%) SolarWinds Orion
12 6 (0.25%) XenMobile
12 6 (0.25%) Graphite
13 5 (0.21%) Cisco CUCM
13 5 (0.21%) NetBackup
Vendors
1 353 (14.60%) Microsoft
2 241 (9.97%) Cisco
3 193 (7.99%) VMware
4 165 (6.83%) Oracle
5 137 (5.67%) Citrix
6 128 (5.30%) SAP
7 124 (5.13%) HP
8 61 (2.52%) CheckPoint
9 53 (2.19%) Red Hat
10 51 (2.11%) Juniper
11 49 (2.03%) Remedy
12 48 (1.99%) IBM
13 47 (1.94%) F5
14 46 (1.90%) McAfee
15 36 (1.49%) Symantec
16 28 (1.16%) BMC
17 27 (1.12%) NetApp
18 26 (1.08%) Lotus
19 25 (1.03%) Dell
20 23 (0.95%) Adobe
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