The table below looks at the statistics for Service Delivery skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Services Delivery
Rank 71 90 92
Rank change year-on-year
+19 +2
Contract jobs citing Service Delivery 1287 999 962
As % of all contract IT jobs located in the UK 2.52% 2.07% 2.15%
As % of the Processes & Methodologies category 3.35% 2.79% 2.99%
Number of daily rates quoted 749 517 492
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £388 £375
Average daily rate % change year-on-year
- +3.33%
90% offered a daily rate of more than £229 £250 £180
10% offered a daily rate of more than £550 £550 £535
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 49 46 66
Average hourly rate £15.88 £16.38 £20.00
Average hourly rate % change year-on-year
-3.05% -18.12%
90% offered a hourly rate of more than £10.44 £10.58 £10.50
10% offered a hourly rate of more than £32.85 £83.75 £27.25
UK excluding London average hourly rate £12.00 £13.67 £20.00
% change year-on-year
-12.18% -31.67%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
38459 35783 32221
As % of all contract IT jobs located in the UK 75.37% 74.30% 72.18%
Number of daily rates quoted 24687 21730 19119
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 1007 1095 1275
Average hourly rate £25.00 £27.25 £30.00
Average hourly rate % change year-on-year
-8.25% -9.16%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £47.15 £47.50 £45.00
UK excluding London average hourly rate £26.00 £27.50 £31.32
% change year-on-year
-5.45% -12.19%

Service Delivery
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Delivery within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the UK

Service Delivery
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery within the UK.

Service Delivery Daily Rate Trend in the UK

Service Delivery
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 30 January 2015.

Service Delivery Daily Rate Histogram in the UK

Service Delivery
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery within the UK.

Service Delivery Hourly Rate Trend in the UK

Service Delivery
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery within the UK over the 3 months to 30 January 2015.

Service Delivery Hourly Rate Histogram in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 1184 £388 - 424
London +24 477 £400 - 144
South East -3 248 £350 -12.50% 98
City of London +13 96 £413 +10.07% 47
South West +19 79 £400 -2.73% 30
East of England +42 78 £375 +36.36% 27
North West -10 77 £475 +14.45% 49
Yorkshire +16 74 £398 +13.40% 32
Berkshire 0 73 £350 -14.63% 23
West Midlands +1 62 £375 +11.11% 21
West Yorkshire +10 50 £413 +17.68% 24
Hampshire -12 49 £338 -3.57% 19
Buckinghamshire +9 48 £375 +7.14% 17
Scotland +22 46 £350 +3.70% 12
East Midlands +19 40 £325 +8.33% 17
North East +5 40 £399 -7.65% 3
Milton Keynes 0 32 £375 +7.14% 9
Leeds -4 32 £440 +25.71% 14
Tyne and Wear +10 30 £420 -2.89% 2
Wales +4 29 £325 +8.33% 6
Newcastle upon Tyne +11 27 £413 -4.62% 2
Wiltshire +3 27 £450 - 8
Surrey -11 27 £363 -9.37% 15
Hertfordshire +17 26 £375 +36.36% 8
Manchester -10 24 £401 +3.02% 20
Bristol +7 23 £400 +6.66% 8
Oxfordshire +1 22 £411 +15.84% 4
South Yorkshire +11 21 £325 -7.14% 3
Reading -15 21 £375 - 8
Edinburgh +10 20 £350 +0.07% 5

Service Delivery
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 1128 (44.06%) ITIL
2 585 (22.85%) Service Management
3 580 (22.66%) Finance
4 495 (19.34%) Windows
5 435 (16.99%) Security Cleared
6 425 (16.60%) Project Management
7 393 (15.35%) Microsoft
8 330 (12.89%) SLA
9 284 (11.09%) Agile Software Development
10 277 (10.82%) SC Cleared
11 267 (10.43%) Analytical Skills
12 236 (9.22%) MS Excel
13 228 (8.91%) PRINCE2
14 226 (8.83%) Stakeholder Management
15 223 (8.71%) Change Management
16 221 (8.63%) Degree
17 219 (8.55%) MS Office
18 217 (8.48%) Active Directory
19 211 (8.24%) SQL
20 209 (8.16%) Oracle
21 200 (7.81%) Telecoms
22 197 (7.70%) Linux
23 183 (7.15%) Cisco
24 180 (7.03%) Management Information System
25 177 (6.91%) Incident Management
26 164 (6.41%) VMware
27 162 (6.33%) UNIX
28 149 (5.82%) ITIL Certification
29 148 (5.78%) Firewall
30 143 (5.59%) Risk Management

Service Delivery
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT contractor jobs within the UK citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 120 (4.69%) SharePoint
2 74 (2.89%) MS Exchange
3 45 (1.76%) Apache
4 37 (1.45%) IIS
5 35 (1.37%) Lync
6 31 (1.21%) WebSphere
6 31 (1.21%) Exchange Server 2010
7 28 (1.09%) OpenStack
7 28 (1.09%) Exchange Server 2003
8 25 (0.98%) SAS
9 24 (0.94%) Tomcat
9 24 (0.94%) IBM Notes
10 17 (0.66%) Oracle Workflow
11 16 (0.63%) Blackberry Enterprise Server
12 13 (0.51%) WebLogic
13 11 (0.43%) Exchange Server 2007
14 10 (0.39%) SharePoint 2010
15 9 (0.35%) Oracle SOA Suite
16 7 (0.27%) SharePoint 2013
16 7 (0.27%) Lotus Domino
Applications
1 236 (9.22%) MS Excel
2 219 (8.55%) MS Office
3 107 (4.18%) MS Visio
4 83 (3.24%) MS Project
5 80 (3.13%) MS PowerPoint
6 8 (0.31%) AutoCAD
7 3 (0.12%) Acrobat
8 2 (0.078%) Adobe Illustrator
8 2 (0.078%) Adobe Captivate
8 2 (0.078%) Spreadsheet
8 2 (0.078%) Adobe Creative Suite
9 1 (0.039%) InfoPath
9 1 (0.039%) Photoshop
9 1 (0.039%) SPSS
9 1 (0.039%) InDesign
9 1 (0.039%) Stata
Business Applications
1 37 (1.45%) Remedy ITSM
2 31 (1.21%) Oracle EBS
3 12 (0.47%) Dynamics CRM
3 12 (0.47%) Oracle EBS R12
4 10 (0.39%) SAP SD
4 10 (0.39%) SAP Oil and Gas
5 8 (0.31%) BusinessWorks
5 8 (0.31%) SAP GRC
5 8 (0.31%) Oracle Procure-to-Pay
6 6 (0.23%) Oracle ERP
7 5 (0.20%) Oracle Retail
7 5 (0.20%) SAP Retail
7 5 (0.20%) SAP FI
8 4 (0.16%) SAP R/3
8 4 (0.16%) Oracle Applications
8 4 (0.16%) Oracle Payroll
8 4 (0.16%) Google Analytics
8 4 (0.16%) ION MarketView
9 3 (0.12%) Oracle BPM
9 3 (0.12%) assyst
Cloud Services
1 38 (1.48%) SaaS
2 17 (0.66%) Office 365
3 16 (0.63%) PaaS
4 15 (0.59%) Microsoft Azure
5 9 (0.35%) Amazon AWS
5 9 (0.35%) IaaS
6 8 (0.31%) Google Apps
7 6 (0.23%) Cloud Computing
8 5 (0.20%) IBM Blueworks
8 5 (0.20%) GitHub
9 4 (0.16%) Amazon EC2
10 3 (0.12%) IBM SmartCloud
11 2 (0.078%) SuccessFactors
11 2 (0.078%) Amazon ElastiCache
11 2 (0.078%) ElastiCache
12 1 (0.039%) Yammer
12 1 (0.039%) Amazon S3
12 1 (0.039%) Force.com
12 1 (0.039%) Taleo
Communications & Networking
1 148 (5.78%) Firewall
2 123 (4.80%) WAN
3 104 (4.06%) LAN
4 96 (3.75%) SAN
5 76 (2.97%) TCP/IP
5 76 (2.97%) DNS
6 69 (2.70%) Internet
7 60 (2.34%) MPLS
8 58 (2.27%) HTTP
9 47 (1.84%) DHCP
10 44 (1.72%) VPN
11 41 (1.60%) BGP
12 40 (1.56%) VoIP
12 40 (1.56%) Cisco ASA
13 36 (1.41%) SSL
14 35 (1.37%) OSPF
15 34 (1.33%) Network Security
16 25 (0.98%) Cisco IOS
16 25 (0.98%) NAS
17 24 (0.94%) LDAP
Database & Business Intelligence
1 139 (5.43%) SQL Server
2 40 (1.56%) Oracle Database
3 29 (1.13%) Data Warehouse
4 28 (1.09%) SQL Server 2008
5 25 (0.98%) Oracle Database 11g
5 25 (0.98%) SQL Server Integration Services
5 25 (0.98%) NoSQL
6 24 (0.94%) MongoDB
7 23 (0.90%) MySQL
8 20 (0.78%) DB2
8 20 (0.78%) Data Mining
8 20 (0.78%) Apache Cassandra
9 19 (0.74%) SQL Server 2005
10 18 (0.70%) Relational Database
11 16 (0.63%) SQL Server Analysis Services
12 14 (0.55%) SAP BW
12 14 (0.55%) MS Access
12 14 (0.55%) SQL Server Reporting Services
13 13 (0.51%) Oracle Reports
14 12 (0.47%) Microsoft Analysis Services
Development Applications
1 36 (1.41%) Git (software)
2 32 (1.25%) Visual Studio
3 23 (0.90%) MSI
3 23 (0.90%) Jenkins
4 18 (0.70%) Maven
5 16 (0.63%) ClearCase
6 13 (0.51%) ClearQuest
7 12 (0.47%) Subversion
7 12 (0.47%) Team Foundation Server
8 7 (0.27%) Toad
9 6 (0.23%) Oracle Forms
9 6 (0.23%) Cucumber
10 4 (0.16%) JUnit
11 3 (0.12%) TeamCity
11 3 (0.12%) JIRA
11 3 (0.12%) Selenium
11 3 (0.12%) VSS/SourceSafe
11 3 (0.12%) Introscope
12 2 (0.078%) JMeter
12 2 (0.078%) LoadRunner
General
1 580 (22.66%) Finance
2 200 (7.81%) Telecoms
3 121 (4.73%) Banking
4 90 (3.52%) Retail
5 83 (3.24%) Legal
6 39 (1.52%) Publishing
7 35 (1.37%) Back Office
8 32 (1.25%) Law
9 31 (1.21%) Marketing
10 28 (1.09%) Investment Banking
11 26 (1.02%) Manufacturing
12 23 (0.90%) Retail Banking
13 22 (0.86%) Front Office
14 20 (0.78%) Local Government
15 18 (0.70%) Financial Institution
16 14 (0.55%) Military
16 14 (0.55%) Billing
17 13 (0.51%) Advertising
18 11 (0.43%) German Language
18 11 (0.43%) Games
Job Titles
1 488 (19.06%) Service Manager
2 407 (15.90%) Analyst
3 358 (13.98%) Delivery Manager
4 327 (12.77%) Services Delivery Manager
5 206 (8.05%) Project Manager
6 158 (6.17%) Architect
7 135 (5.27%) Consultant
8 131 (5.12%) Service Analyst
9 95 (3.71%) Business Analyst
10 85 (3.32%) Developer
11 66 (2.58%) Support Analyst
12 59 (2.30%) Network Engineer
13 58 (2.27%) Transition Manager
14 51 (1.99%) Administrator
15 49 (1.91%) Service Desk Analyst
16 47 (1.84%) Infrastructure Manager
17 44 (1.72%) Service Transition Manager
18 43 (1.68%) IT Services Manager
19 42 (1.64%) Services Delivery Analyst
20 41 (1.60%) Technical Manager
Libraries, Frameworks & Software Standards
1 104 (4.06%) .NET
2 88 (3.44%) Web Services
3 61 (2.38%) XML
4 35 (1.37%) Middleware
5 34 (1.33%) REST
6 33 (1.29%) .NET Framework
7 27 (1.05%) Oracle Fusion
8 26 (1.02%) HTML
9 25 (0.98%) ASP.NET
9 25 (0.98%) JSON
10 16 (0.63%) Java EE
11 15 (0.59%) J2EE
12 14 (0.55%) CSS
13 11 (0.43%) WebSphere Message Broker
13 11 (0.43%) MDX
13 11 (0.43%) SOAP
14 10 (0.39%) Application Packaging
15 9 (0.35%) jQuery
15 9 (0.35%) WSDL
16 7 (0.27%) Ajax
Miscellaneous
1 267 (10.43%) Analytical Skills
2 180 (7.03%) Management Information System
3 85 (3.32%) Computer Science
4 75 (2.93%) Open Source
5 48 (1.88%) NHS
6 42 (1.64%) Clustering
7 41 (1.60%) Blackberry
8 26 (1.02%) Video Conferencing
8 26 (1.02%) Data Protection Act
9 24 (0.94%) User Experience
10 23 (0.90%) Statistics
10 23 (0.90%) CMDB
11 22 (0.86%) Performance Metrics
12 21 (0.82%) Mainframe
13 20 (0.78%) N-Tier
13 20 (0.78%) Enterprise Software
14 18 (0.70%) Mathematics
14 18 (0.70%) FMCG
15 15 (0.59%) Visualisation
15 15 (0.59%) Cryptography
Operating Systems
1 495 (19.34%) Windows
2 197 (7.70%) Linux
3 162 (6.33%) UNIX
4 138 (5.39%) Windows Server 2008
5 109 (4.26%) Windows 7
6 80 (3.13%) Windows Server 2003
7 54 (2.11%) Windows XP
8 42 (1.64%) AIX
9 37 (1.45%) Red Hat Enterprise Linux
10 34 (1.33%) CentOS
11 29 (1.13%) Windows Server 2012
12 28 (1.09%) Windows Vista
13 27 (1.05%) Solaris
14 24 (0.94%) Windows 8
15 23 (0.90%) Ubuntu
16 14 (0.55%) Android
17 8 (0.31%) Apple iOS
18 7 (0.27%) HPUX
18 7 (0.27%) Mac OS X
19 6 (0.23%) Windows 2000
Processes & Methodologies
1 1128 (44.06%) ITIL
2 585 (22.85%) Service Management
3 425 (16.60%) Project Management
4 284 (11.09%) Agile Software Development
5 228 (8.91%) PRINCE2
6 226 (8.83%) Stakeholder Management
7 223 (8.71%) Change Management
8 177 (6.91%) Incident Management
9 143 (5.59%) Risk Management
10 139 (5.43%) Continuous Improvement
11 129 (5.04%) Problem Management
12 128 (5.00%) ITSM
13 124 (4.84%) Migration
14 115 (4.49%) Configuration Management
15 109 (4.26%) Disaster Recovery
15 109 (4.26%) ITIL V3
16 107 (4.18%) Performance Management
17 94 (3.67%) Supplier Management
18 81 (3.16%) Business Intelligence
19 77 (3.01%) Business Continuity
Programming Languages
1 211 (8.24%) SQL
2 136 (5.31%) Java
3 74 (2.89%) C#
4 53 (2.07%) C
5 44 (1.72%) Python
6 40 (1.56%) PowerShell
7 36 (1.41%) JavaScript
7 36 (1.41%) PHP
8 34 (1.33%) VBScript
8 34 (1.33%) VB
9 33 (1.29%) Ruby
10 28 (1.09%) Perl
11 27 (1.05%) VBA
12 26 (1.02%) VB.NET
12 26 (1.02%) PL/SQL
13 21 (0.82%) Shell Script
14 16 (0.63%) Bash Shell
15 15 (0.59%) Scala
16 7 (0.27%) Korn
17 6 (0.23%) T-SQL
Qualifications
1 435 (16.99%) Security Cleared
2 277 (10.82%) SC Cleared
3 221 (8.63%) Degree
4 149 (5.82%) ITIL Certification
5 96 (3.75%) DV Cleared
6 86 (3.36%) Cisco Certification
7 51 (1.99%) CCNP
7 51 (1.99%) Microsoft Certification
8 47 (1.84%) CCNA
9 45 (1.76%) ITIL Foundation Certificate
9 45 (1.76%) PRINCE2 Practitioner
10 43 (1.68%) ISEB
11 39 (1.52%) MCP
12 34 (1.33%) MCSE
13 29 (1.13%) PMI Certification
14 28 (1.09%) PRINCE2 Certification
15 19 (0.74%) CISSP
15 19 (0.74%) PMP
15 19 (0.74%) CCIE
16 18 (0.70%) HND
Quality Assurance & Compliance
1 330 (12.89%) SLA
2 66 (2.58%) QA
3 23 (0.90%) Sarbanes-Oxley
3 23 (0.90%) COBIT
4 20 (0.78%) ISO/IEC 27001
5 17 (0.66%) JSP 440
5 17 (0.66%) ISO 9001
6 4 (0.16%) ISO 9000
7 2 (0.078%) BS15000
7 2 (0.078%) ISO 14001
7 2 (0.078%) HL7
7 2 (0.078%) Basel III
7 2 (0.078%) Solvency II
7 2 (0.078%) BS25999
7 2 (0.078%) COSO
8 1 (0.039%) ISO/IEC 20000
8 1 (0.039%) Data Quality
8 1 (0.039%) GPG13
8 1 (0.039%) EMIR
8 1 (0.039%) Dodd-Frank
System Software
1 217 (8.48%) Active Directory
2 107 (4.18%) VMware Infrastructure
3 52 (2.03%) vSphere
4 48 (1.88%) Hyper-V
5 31 (1.21%) vCloud
6 18 (0.70%) VMware ESX
6 18 (0.70%) VMware ESXi
7 15 (0.59%) Samba
8 14 (0.55%) XenDesktop
8 14 (0.55%) XenApp
9 12 (0.47%) Microsoft App-V
10 10 (0.39%) VMware Workstation
10 10 (0.39%) Terminal Services
11 7 (0.27%) MetaFrame
12 6 (0.23%) Firmware
12 6 (0.23%) Microsoft Virtual Server
12 6 (0.23%) Forefront TMG
12 6 (0.23%) XenServer
13 4 (0.16%) ISA Server
14 3 (0.12%) Oracle RAC
Systems Management
1 67 (2.62%) SCCM
2 49 (1.91%) Puppet
3 44 (1.72%) Opscode Chef
4 40 (1.56%) SCOM
5 25 (0.98%) OpenView Configuration Management
5 25 (0.98%) ZABBIX
6 21 (0.82%) Nagios
7 18 (0.70%) Backup Exec
8 17 (0.66%) Zenoss
8 17 (0.66%) Graphite
8 17 (0.66%) Tivoli Storage Manager
9 16 (0.63%) Kibana
9 16 (0.63%) Graylog2
10 14 (0.55%) OVSD
11 13 (0.51%) WhatsUp Gold
12 12 (0.47%) Systems Management Server (SMS)
13 10 (0.39%) Tivoli
14 9 (0.35%) FortiGate
14 9 (0.35%) Norton AntiVirus
15 8 (0.31%) OpenView
Vendors
1 393 (15.35%) Microsoft
2 209 (8.16%) Oracle
3 183 (7.15%) Cisco
4 164 (6.41%) VMware
5 123 (4.80%) HP
6 106 (4.14%) SAP
7 98 (3.83%) Citrix
8 70 (2.73%) McAfee
9 58 (2.27%) CheckPoint
10 57 (2.23%) Juniper
11 54 (2.11%) Remedy
12 53 (2.07%) IBM
13 50 (1.95%) Red Hat
14 49 (1.91%) F5
15 42 (1.64%) BMC
16 31 (1.21%) Lotus
17 30 (1.17%) Symantec
18 27 (1.05%) Salesforce.com
19 26 (1.02%) Avaya
20 25 (0.98%) Perforce
London
Complete Tech Limited
Rate: From £140 to £200 per day
Posted: 53 minutes ago
City, London
Experis Ltd
Rate: £30000 - £36000 per annum + excellent benefits
Posted: 2 hours ago
London
Experis Ltd
Rate: £450.00 - £495.00 per annum
Posted: 2 hours ago
Bracknell, Berkshire
Lorien Resourcing
Rate: £200 - £250 per day
Posted: 3 hours ago
City, London
LA International
Posted: 4 hours ago
Newbury, Berkshire
Resource Management
Rate: £50000 per annum + Benefits
Posted: 6 hours ago
North West London
asos
Posted: 6 hours ago
Welwyn Garden City, Hertfordshire
Kelway Ltd
Rate: From £350 to £400 per day
Posted: 7 hours ago
London
Circle Recruitment
Rate: £350 - £390 per day
Posted: 23 hours ago
City, London
Vadis People
Rate: £0 - £15 per hour
Posted: Yesterday
Sutton, Surrey
Reed Business Information Ltd
Rate: From £120 to £150 per day direct - no agency margin
Posted: Yesterday
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: Yesterday
London
Experis Ltd
Rate: £650 - £750 per day
Posted: Yesterday
Bradford, West Yorkshire
Integrity IT Solutions
Rate: From £250 to £300 per day
Posted: Yesterday
Bristol, Somerset
Executive Resource Group Ltd
Posted: 2 days ago
West London
Lorien Resourcing
Rate: £400 - £410 per day
Posted: 2 days ago
Sandy, Bedfordshire
Experis Ltd
Rate: £130.00 per day
Posted: 3 days ago
Hampshire
Sanderson
Rate: £400 - £500 per day
Posted: 3 days ago
City, London
Connectus
Rate: £413 per day
Posted: 3 days ago