The table below looks at the statistics for CRM skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited CRM over the 3 months to 28 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Feb 2017
Same period 2016 Same period 2015
Customer Relationship Management (CRM)
UK
Rank 56 53 54
Rank change year-on-year
-3 +1
Contract jobs citing CRM 1601 1807 1758
As % of all contract IT jobs located in the UK 3.52% 3.53% 3.41%
As % of the Processes & Methodologies category 4.25% 4.27% 4.29%
Number of daily rates quoted 1076 1210 1119
Median daily rate £450 £415 £400
Median daily rate % change year-on-year
+8.43% +3.75%
90% offered a daily rate of more than £300 £282 £275
10% offered a daily rate of more than £575 £550 £550
UK excluding London median daily rate £415 £400 £400
% change year-on-year
+3.75% -
Number of hourly rates quoted 27 22 20
Median hourly rate £27.50 £18.50 £41.25
Median hourly rate % change year-on-year
+48.64% -55.15%
90% offered a hourly rate of more than £11.23 £10.60 £9.00
10% offered a hourly rate of more than £50.50 £52.50 £54.32
UK excluding London median hourly rate £27.50 £16.70 £28.50
% change year-on-year
+64.67% -41.40%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
37689 42354 41014
As % of all contract IT jobs located in the UK 82.80% 82.71% 79.45%
Number of daily rates quoted 25059 27695 25866
Median daily rate £450 £425 £420
Median daily rate % change year-on-year
+5.88% +1.19%
90% offered a daily rate of more than £300 £298 £280
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £408 £400 £399
% change year-on-year
+2.00% +0.29%
Number of hourly rates quoted 937 1158 1097
Median hourly rate £36.00 £39.00 £27.50
Median hourly rate % change year-on-year
-7.69% +41.81%
90% offered a hourly rate of more than £13.00 £13.00 £12.00
10% offered a hourly rate of more than £55.00 £55.00 £49.50
UK excluding London median hourly rate £36.00 £40.00 £29.00
% change year-on-year
-10.00% +37.93%

CRM
Jobs Demand Trend

The demand trend of contract jobs citing CRM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

CRM Jobs Demand Trend in the UK

CRM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM within the UK.

CRM Daily Rate Trend in the UK

CRM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM within the UK over the 3 months to 28 February 2017.

CRM Daily Rate Histogram in the UK

CRM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM within the UK.

CRM Hourly Rate Trend in the UK

CRM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM within the UK over the 3 months to 28 February 2017.

CRM Hourly Rate Histogram in the UK

CRM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 3 months to 28 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 1545 £450 +5.88% 539
London +1 690 £450 +4.04% 239
South East -10 272 £450 +12.50% 93
West Midlands +22 133 £425 +2.71% 30
East of England +5 131 £373 -17.22% 37
North West +1 114 £425 +8.62% 52
City of London +6 106 £450 - 54
Berkshire -4 101 £425 - 18
South West -18 67 £400 -5.88% 26
Yorkshire -21 59 £450 +20.00% 30
Buckinghamshire +30 50 £500 +11.11% 6
Manchester +5 49 £400 +3.89% 37
Birmingham +13 42 £438 +5.42% 10
West Yorkshire -1 41 £450 +6.76% 20
Milton Keynes +32 40 £513 +30.99% 3
Coventry +2 38 £458 +14.37% 3
Bristol +16 35 £388 -8.82% 16
Essex +22 34 £300 -33.33% 6
West Sussex +1 33 £413 +15.38% 8
East Midlands -13 33 £375 +7.14% 18
Hampshire -27 33 £450 +5.88% 25
Reading -19 31 £450 +20.00% 4
Cambridgeshire +2 30 £375 -13.04% 3
Scotland +7 27 £350 -6.66% 11
Hertfordshire -9 26 £425 -5.55% 14
North East -27 25 £375 -11.03% 11
Leeds -12 24 £438 +3.79% 15
Merseyside -1 23 £475 +18.75%
Oxfordshire +4 22 £500 +59.87% 5
Liverpool -4 22 £475 +22.58%

CRM
Top 30 Related IT Skills

For the 6 months to 28 February 2017, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for CRM.

1 1462 (45.04%) Dynamics CRM
2 1244 (38.32%) Microsoft
3 772 (23.78%) Agile Software Development
4 635 (19.56%) Finance
5 625 (19.25%) SQL
6 597 (18.39%) .NET
7 495 (15.25%) JavaScript
8 458 (14.11%) SQL Server
9 451 (13.89%) C#
10 432 (13.31%) MS Excel
11 422 (13.00%) Marketing
12 401 (12.35%) Salesforce.com
13 376 (11.58%) SAP
14 360 (11.09%) HTML
15 342 (10.54%) Project Management
16 339 (10.44%) SharePoint
17 338 (10.41%) ERP
18 321 (9.89%) Oracle
19 305 (9.40%) Migration
20 297 (9.15%) Stakeholder Management
21 290 (8.93%) Microsoft Azure
22 269 (8.29%) Business Intelligence
23 265 (8.16%) Windows
24 259 (7.98%) CSS
25 248 (7.64%) Java
26 242 (7.46%) Web Services
27 239 (7.36%) Analytical Skills
28 221 (6.81%) Business Analysis
29 220 (6.78%) Analytics
30 209 (6.44%) Data Migration

CRM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 339 (10.44%) SharePoint
2 190 (5.85%) BizTalk Server
3 109 (3.36%) IIS
4 78 (2.40%) CMS
5 63 (1.94%) Skype for Business
6 37 (1.14%) Oracle SOA Suite
7 31 (0.96%) SAS
8 22 (0.68%) MS Exchange
9 19 (0.59%) Confluence
10 17 (0.52%) Apache
11 16 (0.49%) Mule
11 16 (0.49%) SharePoint 2013
12 15 (0.46%) WebSphere
13 14 (0.43%) Oracle Workflow
14 13 (0.40%) Drupal
15 12 (0.37%) JBoss
15 12 (0.37%) WebLogic
16 11 (0.34%) Adobe Experience Manager
16 11 (0.34%) Apache Solr
16 11 (0.34%) NetWeaver
Applications
1 432 (13.31%) MS Excel
2 123 (3.79%) MS Office
3 56 (1.73%) MS Project
4 53 (1.63%) MS PowerPoint
5 43 (1.32%) MS Visio
6 17 (0.52%) Photoshop
6 17 (0.52%) Spreadsheet
7 6 (0.18%) Adobe Illustrator
7 6 (0.18%) SPSS
8 3 (0.092%) Adobe Creative Suite
8 3 (0.092%) InDesign
8 3 (0.092%) InVision
8 3 (0.092%) Stata
8 3 (0.092%) UXPin
9 2 (0.062%) Camtasia
9 2 (0.062%) ImageReady
Business Applications
1 1462 (45.04%) Dynamics CRM
2 110 (3.39%) Dynamics AX
3 105 (3.23%) SAP CRM
4 87 (2.68%) Salesforce.com CRM
5 49 (1.51%) Adobe Campaign
6 35 (1.08%) Unica
7 27 (0.83%) Dynamics NAV
7 27 (0.83%) NetSuite
7 27 (0.83%) SAP PSCD
8 25 (0.77%) SAP ERP
9 22 (0.68%) SAP IS-U
10 14 (0.43%) Oracle CRM
10 14 (0.43%) Oracle EBS
11 12 (0.37%) Eloqua
11 12 (0.37%) Oracle Applications
11 12 (0.37%) Unit4 Business World
12 11 (0.34%) FastStats
12 11 (0.34%) Payment Gateway
12 11 (0.34%) SAP Oil and Gas
12 11 (0.34%) SAP SD
Cloud Services
1 290 (8.93%) Microsoft Azure
2 120 (3.70%) Office 365
3 80 (2.46%) SaaS
4 78 (2.40%) IaaS
4 78 (2.40%) PaaS
5 45 (1.39%) Amazon AWS
6 43 (1.32%) Yammer
7 32 (0.99%) Google Analytics
8 27 (0.83%) SuccessFactors
9 23 (0.71%) Force.com
10 16 (0.49%) Adobe Analytics
10 16 (0.49%) Azure Active Directory
11 14 (0.43%) Veeva
12 11 (0.34%) Cloud Computing
13 9 (0.28%) Boomi
13 9 (0.28%) GitHub
13 9 (0.28%) Oracle CX
13 9 (0.28%) SmartFocus
14 8 (0.25%) Responsys
15 7 (0.22%) Google Cloud Platform
Communications & Networking
1 64 (1.97%) Network Security
2 62 (1.91%) DNS
3 52 (1.60%) Internet
4 31 (0.96%) Firewall
5 21 (0.65%) WAN
6 20 (0.62%) SMS
7 18 (0.55%) MPLS
8 17 (0.52%) Intranet
8 17 (0.52%) LAN
9 15 (0.46%) DHCP
10 14 (0.43%) HTTP
10 14 (0.43%) TCP/IP
10 14 (0.43%) VoIP
10 14 (0.43%) Wi-Fi
11 13 (0.40%) Broadband
12 12 (0.37%) CTI
12 12 (0.37%) VPN
13 11 (0.34%) HTTPS
14 10 (0.31%) BGP
15 9 (0.28%) OSPF
Database & Business Intelligence
1 458 (14.11%) SQL Server
2 158 (4.87%) SQL Server Integration Services
3 150 (4.62%) SQL Server Reporting Services
4 79 (2.43%) Data Warehouse
5 75 (2.31%) SQL Server 2008
6 65 (2.00%) BusinessObjects
6 65 (2.00%) SQL Server 2012
7 64 (1.97%) Relational Database
8 60 (1.85%) Oracle Database
9 49 (1.51%) Big Data
10 45 (1.39%) MySQL
11 37 (1.14%) Hadoop
12 36 (1.11%) Power BI
13 34 (1.05%) SQL Server Analysis Services
14 33 (1.02%) RDBMS
14 33 (1.02%) SAP BW
15 30 (0.92%) SQL Server 2014
16 25 (0.77%) Oracle Reports
17 24 (0.74%) Data Mining
17 24 (0.74%) Oracle Database 11g
Development Applications
1 143 (4.41%) Visual Studio
2 98 (3.02%) Team Foundation Server
3 86 (2.65%) JIRA
4 69 (2.13%) Visual Studio Team System
5 27 (0.83%) Jenkins
6 24 (0.74%) TeamCity
7 21 (0.65%) Git (software)
8 18 (0.55%) LoadRunner
8 18 (0.55%) Oracle APEX
9 16 (0.49%) Selenium
10 14 (0.43%) Subversion
11 13 (0.40%) MSTest
11 13 (0.40%) NUnit
12 11 (0.34%) Cucumber
12 11 (0.34%) Dreamweaver
13 10 (0.31%) Octopus Deploy
14 9 (0.28%) Maven
14 9 (0.28%) Talend Open Studio
14 9 (0.28%) Toad
15 7 (0.22%) SpecFlow
General
1 635 (19.56%) Finance
2 422 (13.00%) Marketing
3 188 (5.79%) Retail
4 182 (5.61%) Advertising
5 137 (4.22%) Telecoms
6 136 (4.19%) Banking
7 99 (3.05%) Billing
8 66 (2.03%) Manufacturing
9 47 (1.45%) Legal
10 27 (0.83%) Publishing
11 26 (0.80%) Automotive
11 26 (0.80%) Law
12 25 (0.77%) General Ledger
13 21 (0.65%) Investment Banking
14 19 (0.59%) Back Office
15 16 (0.49%) Financial Institution
15 16 (0.49%) Front Office
15 16 (0.49%) Local Government
16 15 (0.46%) Pharmaceutical
17 12 (0.37%) Electronics
Job Titles
1 818 (25.20%) Developer
2 578 (17.81%) Analyst
3 467 (14.39%) CRM Developer
4 409 (12.60%) Consultant
5 404 (12.45%) Architect
6 331 (10.20%) Dynamics CRM Developer
7 305 (9.40%) Business Analyst
8 284 (8.75%) Project Manager
9 239 (7.36%) CRM Consultant
10 232 (7.15%) CRM Analyst
11 226 (6.96%) Microsoft Developer
12 205 (6.32%) Solutions Architect
13 174 (5.36%) CRM Manager
14 152 (4.68%) CRM Architect
15 140 (4.31%) Dynamics CRM Consultant
16 127 (3.91%) CRM Business Analyst
17 112 (3.45%) Microsoft Consultant
18 106 (3.27%) CRM Project Manager
19 103 (3.17%) Microsoft CRM Consultant
20 94 (2.90%) Dynamics CRM Architect
Libraries, Frameworks & Software Standards
1 597 (18.39%) .NET
2 360 (11.09%) HTML
3 259 (7.98%) CSS
4 242 (7.46%) Web Services
5 173 (5.33%) WCF
6 171 (5.27%) ASP.NET
7 125 (3.85%) XML
8 107 (3.30%) .NET Framework
9 96 (2.96%) ASP.NET Web API
10 85 (2.62%) Middleware
11 79 (2.43%) jQuery
11 79 (2.43%) SOAP
12 78 (2.40%) REST
13 62 (1.91%) JSON
14 58 (1.79%) ASP.NET MVC
15 56 (1.73%) HTML5
16 52 (1.60%) COM
17 50 (1.54%) AngularJS
18 43 (1.32%) Visualforce
19 33 (1.02%) J2EE
Miscellaneous
1 239 (7.36%) Analytical Skills
2 81 (2.50%) Management Information System
3 73 (2.25%) User Experience
4 67 (2.06%) Digital Media
5 62 (1.91%) Enterprise Software
6 58 (1.79%) Mobile App
7 36 (1.11%) Social Media
8 32 (0.99%) PMI
9 30 (0.92%) Data Centre
10 29 (0.89%) Computer Science
10 29 (0.89%) Mainframe
11 24 (0.74%) iPad
12 22 (0.68%) Public Cloud
12 22 (0.68%) Replication
12 22 (0.68%) Virtual Team
13 21 (0.65%) IVR
14 19 (0.59%) NHS
15 18 (0.55%) Foreign Exchange (FX)
15 18 (0.55%) Life Science
16 16 (0.49%) Fintech
Operating Systems
1 265 (8.16%) Windows
2 87 (2.68%) Unix
3 79 (2.43%) Windows Server
4 58 (1.79%) Linux
5 38 (1.17%) Windows 7
6 35 (1.08%) Windows Server 2012
7 32 (0.99%) Windows Server 2008
8 29 (0.89%) Windows Server 2003
9 23 (0.71%) Android
10 21 (0.65%) Apple iOS
11 10 (0.31%) Windows Vista
12 9 (0.28%) Windows 8
13 7 (0.22%) AIX
13 7 (0.22%) Windows 10
14 4 (0.12%) CoreOS
15 3 (0.092%) Red Hat Enterprise Linux
16 2 (0.062%) CentOS
16 2 (0.062%) Mac OS X
16 2 (0.062%) Oracle Linux
16 2 (0.062%) Windows Mobile
Processes & Methodologies
1 772 (23.78%) Agile Software Development
2 342 (10.54%) Project Management
3 338 (10.41%) ERP
4 305 (9.40%) Migration
5 297 (9.15%) Stakeholder Management
6 269 (8.29%) Business Intelligence
7 221 (6.81%) Business Analysis
8 220 (6.78%) Analytics
9 209 (6.44%) Data Migration
10 190 (5.85%) Scrum
11 162 (4.99%) Data Management
12 161 (4.96%) Workflow
13 156 (4.81%) Data Modelling
14 147 (4.53%) E-Commerce
15 143 (4.41%) Waterfall
16 138 (4.25%) ITIL
17 131 (4.04%) PRINCE2
17 131 (4.04%) Web Development
18 130 (4.00%) Change Management
19 125 (3.85%) MVC
Programming Languages
1 625 (19.25%) SQL
2 495 (15.25%) JavaScript
3 451 (13.89%) C#
4 248 (7.64%) Java
5 130 (4.00%) PHP
6 61 (1.88%) T-SQL
7 47 (1.45%) Apex Code
7 47 (1.45%) PL/SQL
8 34 (1.05%) C++
9 29 (0.89%) C
10 26 (0.80%) PowerShell
11 23 (0.71%) ABAP
11 23 (0.71%) Ruby
12 21 (0.65%) Python
13 20 (0.62%) Shell Script
14 16 (0.49%) VBA
15 14 (0.43%) SOQL
16 12 (0.37%) R
17 9 (0.28%) SOSL
17 9 (0.28%) VB.NET
Qualifications
1 156 (4.81%) Degree
2 141 (4.34%) Security Cleared
3 112 (3.45%) SC Cleared
4 56 (1.73%) PMI Certification
5 52 (1.60%) ISEB
6 44 (1.36%) DV Cleared
7 36 (1.11%) PMP
8 33 (1.02%) Microsoft Certification
9 27 (0.83%) ISTQB
10 21 (0.65%) BPSS Clearance
11 19 (0.59%) ITIL Certification
12 18 (0.55%) PRINCE2 Practitioner
13 17 (0.52%) CCA
14 14 (0.43%) PRINCE2 Certification
15 13 (0.40%) MCSE
16 12 (0.37%) MCSA
17 11 (0.34%) CCNP
17 11 (0.34%) Cisco Certification
18 10 (0.31%) CCNA
19 8 (0.25%) MBA
Quality Assurance & Compliance
1 97 (2.99%) QA
2 66 (2.03%) SLA
3 49 (1.51%) PMO
4 46 (1.42%) Data Quality
5 19 (0.59%) Disclosure Scotland
6 9 (0.28%) ISO 9000
7 7 (0.22%) PCI DSS
8 6 (0.18%) Cyber Essentials
8 6 (0.18%) ISO/IEC 27001
9 5 (0.15%) FATCA
9 5 (0.15%) Solvency II
10 3 (0.092%) HMG Security Policy Framework
10 3 (0.092%) PMBOK
10 3 (0.092%) WCAG
11 2 (0.062%) Basel II
11 2 (0.062%) Cyber Essentials PLUS
11 2 (0.062%) GDPR
11 2 (0.062%) GPG13
11 2 (0.062%) GxP
11 2 (0.062%) RMADS
System Software
1 122 (3.76%) Active Directory
2 49 (1.51%) VMware Infrastructure
3 23 (0.71%) Hyper-V
4 22 (0.68%) Virtual Desktop
4 22 (0.68%) VMware ESX
5 17 (0.52%) Docker
6 7 (0.22%) VMware ESXi
6 7 (0.22%) vSphere
7 3 (0.092%) Forefront TMG
7 3 (0.092%) ISA Server
8 2 (0.062%) Oracle RAC
8 2 (0.062%) Terminal Services
8 2 (0.062%) Xen
9 1 (0.031%) Varnish
9 1 (0.031%) Virtual Machines
Systems Management
1 19 (0.59%) Puppet
2 13 (0.40%) HP SiteScope
2 13 (0.40%) OpenView
3 12 (0.37%) MOM
4 9 (0.28%) HP Quality Center
5 7 (0.22%) Opscode Chef
5 7 (0.22%) SCOM
6 6 (0.18%) SCCM
7 5 (0.15%) Ansible
7 5 (0.15%) Packer
8 4 (0.12%) CA Single Sign-On
8 4 (0.12%) Cisco CUCM
8 4 (0.12%) Cisco IPCC
8 4 (0.12%) CloudHub
8 4 (0.12%) Kubernetes
8 4 (0.12%) Mesos
8 4 (0.12%) Microsoft Data Protection Manager
8 4 (0.12%) OpenSSO
9 3 (0.092%) Tivoli Storage Manager
10 2 (0.062%) Netcool
Vendors
1 1244 (38.32%) Microsoft
2 401 (12.35%) Salesforce.com
3 376 (11.58%) SAP
4 321 (9.89%) Oracle
5 89 (2.74%) Adobe
6 73 (2.25%) Siebel
7 57 (1.76%) IBM
8 55 (1.69%) Google
9 54 (1.66%) VMware
10 48 (1.48%) Infor
11 38 (1.17%) HP
12 33 (1.02%) Tableau
13 32 (0.99%) Avaya
14 29 (0.89%) Cisco
14 29 (0.89%) hybris
15 28 (0.86%) Pega
16 23 (0.71%) Epicor
16 23 (0.71%) Salesforce Marketing Cloud
17 22 (0.68%) Huawei
18 21 (0.65%) Informatica
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