The table below looks at the statistics for CRM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Customer Relationship Management (CRM)
Rank 52 53 54
Rank change year-on-year
+1 +1
Contract jobs citing CRM 1812 1736 1521
As % of all contract IT jobs located in the UK 3.45% 3.42% 3.34%
As % of the Processes & Methodologies category 4.53% 4.57% 4.58%
Number of daily rates quoted 1144 1029 832
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£410 £413 £400
Average daily rate % change year-on-year
-0.60% +3.12%
90% offered a daily rate of more than £280 £270 £275
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £400 £388 £400
% change year-on-year
+3.22% -3.12%
Number of hourly rates quoted 21 19 22
Average hourly rate £40.00 £15.00 £18.50
Average hourly rate % change year-on-year
+166.66% -18.91%
90% offered a hourly rate of more than £9.00 £11.10 £12.60
10% offered a hourly rate of more than £54.25 £35.00 £81.75
UK excluding London average hourly rate £28.50 £15.00 £18.00
% change year-on-year
+90.00% -16.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
39961 37976 33183
As % of all contract IT jobs located in the UK 76.00% 74.83% 72.86%
Number of daily rates quoted 25156 22879 19730
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £280 £275 £275
10% offered a daily rate of more than £575 £570 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.25% +3.44%
Number of hourly rates quoted 1059 1143 1185
Average hourly rate £27.50 £27.50 £30.00
Average hourly rate % change year-on-year
- -8.33%
90% offered a hourly rate of more than £12.10 £12.31 £12.00
10% offered a hourly rate of more than £49.50 £50.00 £50.00
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

CRM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing CRM within the UK as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in the UK

CRM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM within the UK.

CRM Daily Rate Trend in the UK

CRM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM within the UK over the 3 months to 3 March 2015.

CRM Daily Rate Histogram in the UK

CRM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM within the UK.

CRM Hourly Rate Trend in the UK

CRM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM within the UK over the 3 months to 3 March 2015.

CRM Hourly Rate Histogram in the UK

CRM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the UK over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 1674 £413 - 782
London 0 740 £425 -5.55% 292
South East -4 375 £400 -3.03% 162
City of London +14 194 £450 +5.88% 123
South West +43 104 £400 +3.22% 28
North West -5 99 £425 +13.33% 82
Yorkshire +20 90 £365 +1.03% 35
East of England -2 90 £465 +24.00% 34
Berkshire -31 90 £356 -16.17% 31
West Midlands -16 87 £375 - 78
Surrey -11 74 £400 +6.66% 31
Hampshire +10 66 £425 -15.00% 33
West Yorkshire +18 63 £400 +8.47% 24
Wales +27 60 £456 +17.74% 12
Buckinghamshire +21 52 £375 +63.04% 22
Leeds +15 47 £413 +11.86% 16
East Midlands +6 43 £338 +82.43% 36
Manchester -25 40 £400 +10.34% 45
South Wales +21 39 £444 +14.51% 10
Scotland -28 37 £350 -22.43% 16
Birmingham +15 36 £365 -27.00% 30
Bristol +10 36 £400 -11.11% 10
Oxfordshire +10 34 £475 +52.00% 9
Cardiff +18 32 £495 +27.74% 9
Cheshire +23 30 £450 +12.50% 20
Warrington +17 27 £450 +20.00% 9
Milton Keynes +9 27 £450 +84.61% 8
Bedfordshire -8 25 £485 +14.11%
Nottingham +14 23 £325 -23.52% 6
Nottinghamshire +9 23 £325 -23.97% 6

CRM
Top 30 Related IT Skills

For the 6 months to 3 March 2015, IT contractor jobs within the UK citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 1312 (33.60%) Microsoft
2 1254 (32.11%) Dynamics CRM
3 780 (19.97%) SQL
4 764 (19.56%) Finance
5 738 (18.90%) .NET
6 587 (15.03%) Agile Software Development
7 580 (14.85%) MS Excel
8 495 (12.68%) C#
9 490 (12.55%) SQL Server
10 449 (11.50%) Oracle
11 418 (10.70%) JavaScript
12 412 (10.55%) SharePoint
13 378 (9.68%) Salesforce.com
14 372 (9.53%) SAP
15 337 (8.63%) Project Management
16 331 (8.48%) Stakeholder Management
17 330 (8.45%) HTML
18 310 (7.94%) Marketing
19 298 (7.63%) Migration
20 292 (7.48%) ASP.NET
21 285 (7.30%) Microsoft Certification
22 283 (7.25%) Web Services
23 270 (6.91%) Security Cleared
24 244 (6.25%) Business Intelligence
25 223 (5.71%) SC Cleared
25 223 (5.71%) Analytical Skills
26 221 (5.66%) ERP
27 219 (5.61%) E-Commerce
28 215 (5.51%) Java
29 213 (5.45%) Siebel

CRM
Top Related IT Skills by Category

For the 6 months to 3 March 2015, IT contractor jobs within the UK citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 412 (10.55%) SharePoint
2 192 (4.92%) BizTalk Server
3 98 (2.51%) SharePoint 2013
4 97 (2.48%) SharePoint 2010
4 97 (2.48%) CMS
5 70 (1.79%) SAS
6 61 (1.56%) Lync
7 57 (1.46%) IIS
8 51 (1.31%) Exchange Server 2013
9 33 (0.85%) MS Exchange
10 27 (0.69%) Oracle Workflow
11 21 (0.54%) Adobe CQ
12 20 (0.51%) NetWeaver
13 19 (0.49%) Tomcat
13 19 (0.49%) Sitecore CMS
14 15 (0.38%) SharePoint Server
15 12 (0.31%) SugarCRM
15 12 (0.31%) Umbraco
15 12 (0.31%) Apache
16 11 (0.28%) Exchange Server 2010
Applications
1 580 (14.85%) MS Excel
2 91 (2.33%) MS Office
3 52 (1.33%) MS Visio
4 50 (1.28%) MS Project
5 49 (1.25%) MS PowerPoint
6 23 (0.59%) SPSS
7 12 (0.31%) Photoshop
8 9 (0.23%) Shockwave
9 5 (0.13%) Spreadsheet
10 1 (0.026%) FastStats
10 1 (0.026%) Acrobat
10 1 (0.026%) Adobe Illustrator
10 1 (0.026%) InfoPath
Business Applications
1 1254 (32.11%) Dynamics CRM
2 172 (4.40%) SAP CRM
3 139 (3.56%) Oracle EBS
4 110 (2.82%) Dynamics AX
5 100 (2.56%) Oracle EBS R12
6 52 (1.33%) SAP IS-U
7 45 (1.15%) SAP ERP
8 28 (0.72%) Oracle CRM
9 26 (0.67%) SAP FI
10 24 (0.61%) SAP SD
11 19 (0.49%) Oracle Financials
12 18 (0.46%) SAP Oil and Gas
12 18 (0.46%) Oracle General Ledger
13 16 (0.41%) Oracle Applications
13 16 (0.41%) Dynamics NAV
14 15 (0.38%) Google Analytics
14 15 (0.38%) Oracle Payroll
15 13 (0.33%) Oracle iRecruitment
15 13 (0.33%) Agresso
15 13 (0.33%) Oracle iProcurement
Cloud Services
1 76 (1.95%) Microsoft Azure
2 62 (1.59%) Cloud Computing
3 39 (1.00%) Force.com
3 39 (1.00%) SaaS
4 27 (0.69%) Office 365
5 11 (0.28%) MailChimp
6 9 (0.23%) Amazon AWS
7 7 (0.18%) PaaS
8 4 (0.10%) Amazon EC2
9 3 (0.077%) Google Apps
9 3 (0.077%) Yammer
10 2 (0.051%) LucidChart
10 2 (0.051%) Heroku
10 2 (0.051%) IaaS
11 1 (0.026%) SuccessFactors
11 1 (0.026%) Responsys
Communications & Networking
1 38 (0.97%) Intranet
2 33 (0.85%) Firewall
3 30 (0.77%) TCP/IP
4 26 (0.67%) LAN
4 26 (0.67%) Wireless
5 25 (0.64%) HTTP
6 23 (0.59%) SAN
6 23 (0.59%) Broadband
7 22 (0.56%) Internet
7 22 (0.56%) DNS
7 22 (0.56%) 3G
8 19 (0.49%) Cisco ASA
9 18 (0.46%) MVNO
10 16 (0.41%) HTTPS
10 16 (0.41%) VoIP
10 16 (0.41%) WAN
11 15 (0.38%) SIGTRAN
11 15 (0.38%) 2G
11 15 (0.38%) MPLS
11 15 (0.38%) BGP
Database & Business Intelligence
1 490 (12.55%) SQL Server
2 208 (5.33%) SQL Server Reporting Services
3 176 (4.51%) SQL Server Integration Services
4 147 (3.76%) SQL Server 2008
5 131 (3.35%) Data Warehouse
6 87 (2.23%) Oracle Database
7 78 (2.00%) Relational Database
8 77 (1.97%) SAP BW
9 59 (1.51%) Oracle BI EE
10 57 (1.46%) SQL Server Analysis Services
11 55 (1.41%) SQL Server 2005
12 48 (1.23%) SQL Server 2012
13 47 (1.20%) Oracle Reports
14 42 (1.08%) Oracle Database 11g
15 33 (0.85%) MS Access
16 31 (0.79%) RDBMS
17 29 (0.74%) SQL Server 2000
18 28 (0.72%) Big Data
19 26 (0.67%) Oracle Database 10g
19 26 (0.67%) MySQL
Development Applications
1 128 (3.28%) Visual Studio
2 87 (2.23%) Team Foundation Server
3 34 (0.87%) JIRA
4 27 (0.69%) Subversion
5 26 (0.67%) Selenium
6 25 (0.64%) Git (software)
7 21 (0.54%) Oracle APEX
8 20 (0.51%) Oracle Forms
9 19 (0.49%) JUnit
10 16 (0.41%) NUnit
11 15 (0.38%) MSTest
12 14 (0.36%) SpecFlow
12 14 (0.36%) JDeveloper
13 13 (0.33%) QuickTest Pro
13 13 (0.33%) Eclipse
14 12 (0.31%) ERwin
14 12 (0.31%) MSBuild
15 11 (0.28%) NDepend
15 11 (0.28%) NCover
15 11 (0.28%) StyleCop
General
1 764 (19.56%) Finance
2 310 (7.94%) Marketing
3 193 (4.94%) Retail
4 187 (4.79%) Telecoms
5 154 (3.94%) Banking
6 152 (3.89%) Billing
7 111 (2.84%) Advertising
8 72 (1.84%) Legal
9 69 (1.77%) Manufacturing
10 58 (1.49%) Local Government
11 57 (1.46%) Investment Banking
12 34 (0.87%) Games
13 33 (0.85%) Law
13 33 (0.85%) Back Office
14 31 (0.79%) Publishing
15 28 (0.72%) Pharmaceutical
16 26 (0.67%) French Language
17 19 (0.49%) Front Office
18 18 (0.46%) German Language
19 17 (0.44%) General Ledger
Job Titles
1 877 (22.46%) Developer
2 805 (20.61%) Analyst
3 508 (13.01%) Consultant
4 453 (11.60%) Business Analyst
5 450 (11.52%) Architect
6 363 (9.30%) CRM Developer
7 325 (8.32%) Project Manager
8 275 (7.04%) Dynamics CRM Developer
9 218 (5.58%) CRM Consultant
10 202 (5.17%) Microsoft Developer
11 189 (4.84%) Technical Support
12 159 (4.07%) Solutions Architect
12 159 (4.07%) CRM Analyst
13 130 (3.33%) SAP Consultant
14 87 (2.23%) CRM Business Analyst
15 86 (2.20%) CRM Manager
16 84 (2.15%) Technical Architect
16 84 (2.15%) Oracle Consultant
17 83 (2.13%) Test Analyst
18 82 (2.10%) .NET Developer
Libraries, Frameworks & Software Standards
1 738 (18.90%) .NET
2 330 (8.45%) HTML
3 292 (7.48%) ASP.NET
4 283 (7.25%) Web Services
5 194 (4.97%) CSS
6 185 (4.74%) XML
7 175 (4.48%) WCF
8 137 (3.51%) .NET Framework
9 129 (3.30%) jQuery
10 105 (2.69%) HTML5
11 78 (2.00%) SOAP
12 62 (1.59%) Middleware
13 59 (1.51%) Visualforce
14 55 (1.41%) Spring
15 52 (1.33%) Ajax
15 52 (1.33%) REST
16 51 (1.31%) WPF
17 47 (1.20%) Hibernate
18 45 (1.15%) ASP.NET MVC
19 42 (1.08%) Silverlight
Miscellaneous
1 223 (5.71%) Analytical Skills
2 118 (3.02%) Management Information System
3 65 (1.66%) Data Integration
4 57 (1.46%) User Experience
5 56 (1.43%) Clustering
6 47 (1.20%) Enterprise Software
7 45 (1.15%) Computer Science
8 37 (0.95%) Data Structures
9 34 (0.87%) Mobile App
9 34 (0.87%) NHS
10 29 (0.74%) Social Media
11 27 (0.69%) Open Source
12 24 (0.61%) iPad
12 24 (0.61%) IVR
13 19 (0.49%) E-Learning
13 19 (0.49%) GIS
14 18 (0.46%) FMCG
15 17 (0.44%) Reference Data
16 16 (0.41%) Inversion of Control
16 16 (0.41%) Visualisation
Operating Systems
1 178 (4.56%) Windows
2 87 (2.23%) UNIX
3 62 (1.59%) Linux
4 41 (1.05%) Windows Server 2008
5 35 (0.90%) Windows Server 2003
6 27 (0.69%) Windows XP
7 20 (0.51%) Windows Server 2012
8 18 (0.46%) Windows 7
9 17 (0.44%) Windows Vista
10 11 (0.28%) Solaris
10 11 (0.28%) AIX
11 9 (0.23%) Android
12 7 (0.18%) Apple iOS
13 4 (0.10%) CentOS
13 4 (0.10%) Red Hat Enterprise Linux
13 4 (0.10%) Windows 8
14 3 (0.077%) Mac OS X
15 2 (0.051%) VMS
15 2 (0.051%) Debian
15 2 (0.051%) Ubuntu
Processes & Methodologies
1 587 (15.03%) Agile Software Development
2 337 (8.63%) Project Management
3 331 (8.48%) Stakeholder Management
4 298 (7.63%) Migration
5 244 (6.25%) Business Intelligence
6 221 (5.66%) ERP
7 219 (5.61%) E-Commerce
8 205 (5.25%) Workflow
9 196 (5.02%) Business Analysis
10 191 (4.89%) PRINCE2
11 181 (4.64%) User Acceptance Testing
12 173 (4.43%) Data Migration
13 163 (4.17%) ITIL
14 162 (4.15%) Scrum
15 152 (3.89%) SOA
16 151 (3.87%) Data Modelling
17 127 (3.25%) Analytics
18 122 (3.12%) MVC
19 120 (3.07%) Change Management
20 116 (2.97%) ETL
Programming Languages
1 780 (19.97%) SQL
2 495 (12.68%) C#
3 418 (10.70%) JavaScript
4 215 (5.51%) Java
5 109 (2.79%) PL/SQL
6 96 (2.46%) T-SQL
7 72 (1.84%) Apex Code
8 43 (1.10%) Shell Script
9 37 (0.95%) VBA
10 36 (0.92%) PHP
10 36 (0.92%) ABAP
11 35 (0.90%) VB
12 34 (0.87%) C
13 25 (0.64%) VB.NET
13 25 (0.64%) PowerShell
14 22 (0.56%) C++
15 17 (0.44%) Perl
16 15 (0.38%) Python
17 11 (0.28%) Ruby
18 10 (0.26%) SOQL
Qualifications
1 285 (7.30%) Microsoft Certification
2 270 (6.91%) Security Cleared
3 223 (5.71%) SC Cleared
4 159 (4.07%) Degree
5 89 (2.28%) ISEB
6 65 (1.66%) VCP4
7 43 (1.10%) ISTQB
8 30 (0.77%) DV Cleared
8 30 (0.77%) Cisco Certification
8 30 (0.77%) PRINCE2 Certification
8 30 (0.77%) PMI Certification
9 28 (0.72%) MCTS
10 27 (0.69%) PRINCE2 Practitioner
11 22 (0.56%) PMP
12 21 (0.54%) ISTQB Advanced Certification
12 21 (0.54%) MCSD
13 18 (0.46%) MCSE
13 18 (0.46%) CCNA
14 17 (0.44%) MCAD
14 17 (0.44%) MCPD
Quality Assurance & Compliance
1 94 (2.41%) QA
2 34 (0.87%) SLA
3 29 (0.74%) Data Quality
4 18 (0.46%) ISO/IEC 27001
5 17 (0.44%) ISO 9001
6 11 (0.28%) ISO 9000
7 8 (0.20%) PCI DSS
8 7 (0.18%) Sarbanes-Oxley
9 5 (0.13%) HL7
10 4 (0.10%) DICOM
11 3 (0.077%) PMBOK
12 2 (0.051%) JSP 440
12 2 (0.051%) Solvency II
12 2 (0.051%) COBIT
13 1 (0.026%) ISO 14001
13 1 (0.026%) ISO 8583
13 1 (0.026%) ISO/IEC 17799
13 1 (0.026%) GxP
13 1 (0.026%) P3O
System Software
1 125 (3.20%) Active Directory
2 62 (1.59%) Hyper-V
3 18 (0.46%) VMware Infrastructure
4 6 (0.15%) vSphere
4 6 (0.15%) Terminal Services
4 6 (0.15%) ISA Server
5 4 (0.10%) XenApp
6 2 (0.051%) VMware ESXi
6 2 (0.051%) vCloud
6 2 (0.051%) VMware ESX
6 2 (0.051%) Microsoft App-V
6 2 (0.051%) ProxySG
6 2 (0.051%) HDFS
7 1 (0.026%) Microsoft Virtual Server
7 1 (0.026%) Oracle RAC
7 1 (0.026%) Citrix Presentation Server
7 1 (0.026%) Oracle RMAN
7 1 (0.026%) QEMU
7 1 (0.026%) KVM
7 1 (0.026%) Docker
Systems Management
1 51 (1.31%) HP Quality Center
2 11 (0.28%) Tivoli Storage Manager
3 8 (0.20%) SCCM
4 6 (0.15%) SCOM
5 5 (0.13%) OpenView
6 4 (0.10%) Puppet
7 3 (0.077%) HP SIM
7 3 (0.077%) SolarWinds Orion
7 3 (0.077%) Cisco CUCM
7 3 (0.077%) Windows Intune
7 3 (0.077%) Tivoli
7 3 (0.077%) Systems Management Server (SMS)
7 3 (0.077%) Nagios
8 2 (0.051%) Cisco IPCC
8 2 (0.051%) Oracle Enterprise Manager
8 2 (0.051%) EMC NetWorker
8 2 (0.051%) OpenView Configuration Management
8 2 (0.051%) MOM
8 2 (0.051%) FortiGate
8 2 (0.051%) Symantec Enterprise Vault
Vendors
1 1312 (33.60%) Microsoft
2 449 (11.50%) Oracle
3 378 (9.68%) Salesforce.com
4 372 (9.53%) SAP
5 213 (5.45%) Siebel
6 79 (2.02%) HP
7 60 (1.54%) Cisco
8 56 (1.43%) Informatica
9 54 (1.38%) Adobe
10 38 (0.97%) Citrix
11 34 (0.87%) Business Objects
12 33 (0.85%) IBM
12 33 (0.85%) VMware
13 27 (0.69%) Sage
14 26 (0.67%) PeopleSoft
15 24 (0.61%) Sitecore
16 21 (0.54%) TIBCO
16 21 (0.54%) Remedy
17 20 (0.51%) Google
18 19 (0.49%) Eloqua
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Croydon, Surrey
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