The first table below looks at the demand for CRM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 53 55 48
Rank change year-on-year
+2 -7
Contract jobs citing CRM 1821 1506 1966
As % of all contract IT jobs located in the UK 3.23% 3.16% 3.24%
As % of the Processes & Methodologies category 4.40% 4.35% 4.67%
Number of daily rates quoted 1098 818 1018
Average daily rate £405 £425 £425
Average daily rate % change year-on-year
-4.70% -
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £550 £575 £550
UK excluding London average daily rate £400 £400 £405
% change year-on-year
- -1.23%
Number of hourly rates quoted 22 23 30
Average hourly rate £13.50 £22.50 £20.75
Average hourly rate % change year-on-year
-40.00% +8.43%
90% offered a hourly rate of more than £11.00 £11.60 £11.00
10% offered a hourly rate of more than £25.75 £81.50 £60.25
UK excluding London average hourly rate £17.50 £22.50 £22.50
% change year-on-year
-22.22% -
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41342 34605 42097
As % of all contract IT jobs located in the UK 73.43% 72.51% 69.41%
Number of daily rates quoted 25701 20630 24018
Average daily rate £400 £405 £410
Average daily rate % change year-on-year
-1.23% -1.21%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £560 £575 £588
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 1173 1052 1437
Average hourly rate £28.08 £32.00 £27.50
Average hourly rate % change year-on-year
-12.25% +16.36%
90% offered a hourly rate of more than £12.39 £13.50 £13.00
10% offered a hourly rate of more than £52.50 £54.00 £45.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%

CRM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing CRM within the UK as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in the UK

CRM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM within the UK.

CRM Daily Rate Trend in the UK

CRM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM within the UK over the 3 months to 18 April 2014.

CRM Daily Rate Histogram in the UK

CRM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM within the UK.

CRM Hourly Rate Trend in the UK

CRM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM within the UK over the 3 months to 18 April 2014.

CRM Hourly Rate Histogram in the UK

CRM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +1 1694 £405 -4.70% 755
London -3 747 £425 -2.29% 334
South East +14 383 £420 +3.06% 130
City of London -17 160 £425 -4.22% 117
Berkshire +45 145 £425 +7.93% 38
West Midlands +1 119 £400 -11.11% 51
East of England +32 109 £400 -11.11% 38
North West +18 102 £375 +13.63% 68
Surrey -3 85 £375 +4.16% 22
Yorkshire -16 73 £350 +7.69% 28
Manchester +14 70 £375 +22.44% 36
Scotland +8 65 £400 -5.88% 17
Hampshire +28 56 £475 +11.76% 19
West Yorkshire +3 53 £388 +14.81% 12
South West +3 49 £450 +12.50% 42
East Midlands -9 40 £300 -15.49% 29
Reading +27 38 £375 - 12
Bedfordshire +13 37 £441 -19.77% 6
Leeds -8 36 £400 +23.07% 11
Birmingham -10 33 £388 -13.88% 19
Coventry +15 32 £425 +13.33% 6
North East -3 31 £285 -43.05% 20
Buckinghamshire -10 31 £313 -30.55% 14
Slough +27 30 £450 -7.69% 6
Wales +4 30 £400 +25.98% 3
Luton - 28 £445 - 2
Bristol +6 27 £420 +5.00% 12
Cambridgeshire +8 25 £350 -6.66% 9
South Wales +2 25 £400 +25.98% 3
Tyne and Wear -7 23 £243 - 15

CRM
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT contractor jobs within the UK citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 964 (27.12%) Dynamics CRM
2 835 (23.49%) Microsoft
3 669 (18.82%) Finance
4 624 (17.56%) SQL
5 614 (17.28%) SAP
6 603 (16.97%) .NET
7 439 (12.35%) Oracle
8 438 (12.32%) Project Management
9 416 (11.71%) C#
9 416 (11.71%) Marketing
10 379 (10.66%) SQL Server
11 375 (10.55%) Salesforce.com
12 371 (10.44%) SharePoint
13 350 (9.85%) Stakeholder Management
14 343 (9.65%) MS Excel
15 340 (9.57%) Migration
16 312 (8.78%) ERP
17 300 (8.44%) SAP CRM
18 285 (8.02%) JavaScript
19 275 (7.74%) Business Intelligence
20 255 (7.18%) Agile Software Development
21 249 (7.01%) Business Analysis
22 248 (6.98%) Windows
23 235 (6.61%) Web Services
24 232 (6.53%) Billing
25 224 (6.30%) E-Commerce
26 222 (6.25%) Java
27 221 (6.22%) Telecoms
28 218 (6.13%) PRINCE2
29 215 (6.05%) HTML

CRM
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT contractor jobs within the UK citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 371 (10.44%) SharePoint
2 85 (2.39%) BizTalk Server
3 61 (1.72%) SharePoint 2010
3 61 (1.72%) CMS
4 48 (1.35%) IIS
5 41 (1.15%) MS Exchange
6 39 (1.10%) SAS
7 31 (0.87%) Lync
7 31 (0.87%) NetWeaver
8 26 (0.73%) SharePoint 2013
9 25 (0.70%) Exchange Server 2010
10 22 (0.62%) WebSphere
11 20 (0.56%) Oracle Workflow
12 15 (0.42%) Apache
13 14 (0.39%) WebLogic
13 14 (0.39%) Drupal
14 13 (0.37%) SharePoint Server
15 10 (0.28%) SugarCRM
15 10 (0.28%) SAP Portal
16 9 (0.25%) Sitecore CMS
Applications
1 343 (9.65%) MS Excel
2 151 (4.25%) MS Office
3 60 (1.69%) MS Project
4 35 (0.98%) MS Visio
5 30 (0.84%) MS PowerPoint
6 15 (0.42%) SPSS
7 9 (0.25%) Casewise Modeler
8 8 (0.23%) InfoPath
8 8 (0.23%) Photoshop
9 5 (0.14%) FastStats
9 5 (0.14%) Spreadsheet
9 5 (0.14%) Adobe Captivate
10 3 (0.084%) PowerPivot
11 2 (0.056%) Mingle
12 1 (0.028%) Adobe Illustrator
12 1 (0.028%) Adobe After Effects
Business Applications
1 964 (27.12%) Dynamics CRM
2 300 (8.44%) SAP CRM
3 108 (3.04%) Oracle CRM
4 91 (2.56%) Dynamics AX
5 84 (2.36%) SAP IS-U
6 60 (1.69%) Oracle EBS
7 54 (1.52%) Magento
8 51 (1.44%) SAP ERP
9 38 (1.07%) Oracle EBS R12
10 31 (0.87%) SAP SD
11 27 (0.76%) SAP FI
12 26 (0.73%) Dynamics NAV
13 23 (0.65%) SAP Oil and Gas
14 22 (0.62%) Oracle Applications
15 19 (0.53%) SAP APO
16 18 (0.51%) SAP SCM
17 15 (0.42%) Oracle Internet Expenses
17 15 (0.42%) SAP HR
18 13 (0.37%) Google Analytics
18 13 (0.37%) Oracle Assets
Cloud Services
1 61 (1.72%) SaaS
2 32 (0.90%) Force.com
3 17 (0.48%) Microsoft Azure
4 13 (0.37%) Cloud Computing
5 9 (0.25%) PaaS
6 6 (0.17%) Amazon AWS
7 5 (0.14%) IaaS
8 4 (0.11%) Office 365
9 2 (0.056%) MailChimp
10 1 (0.028%) SuccessFactors
10 1 (0.028%) IBM SmartCloud
Communications & Networking
1 44 (1.24%) Internet
2 32 (0.90%) SAN
3 20 (0.56%) TCP/IP
4 18 (0.51%) Intranet
5 17 (0.48%) Wireless
5 17 (0.48%) WAN
5 17 (0.48%) HTTP
6 15 (0.42%) CTI
6 15 (0.42%) LAN
7 14 (0.39%) Firewall
8 13 (0.37%) Network Security
9 12 (0.34%) SMS
10 9 (0.25%) 4G
10 9 (0.25%) Kerberos
11 8 (0.23%) SSL
11 8 (0.23%) NAS
12 7 (0.20%) AMQP
12 7 (0.20%) Extranet
12 7 (0.20%) DNS
13 6 (0.17%) ZigBee
Database & Business Intelligence
1 379 (10.66%) SQL Server
2 159 (4.47%) SQL Server Reporting Services
3 114 (3.21%) Data Warehouse
4 97 (2.73%) SQL Server Integration Services
5 84 (2.36%) SQL Server 2008
6 83 (2.34%) Relational Database
7 68 (1.91%) SAP BW
8 55 (1.55%) Oracle Database
9 53 (1.49%) RDBMS
10 50 (1.41%) Oracle Reports
11 48 (1.35%) Oracle BI EE
12 39 (1.10%) MySQL
12 39 (1.10%) SQL Server Analysis Services
13 37 (1.04%) EDRMS
14 33 (0.93%) Data Mining
15 29 (0.82%) SQL Server 2012
16 26 (0.73%) SQL Server 2005
17 21 (0.59%) BusinessObjects
17 21 (0.59%) SAP BI
18 20 (0.56%) Crystal Reports
Development Applications
1 75 (2.11%) Visual Studio
2 65 (1.83%) Team Foundation Server
3 41 (1.15%) LSMW
4 37 (1.04%) JIRA
5 22 (0.62%) Git (software)
6 19 (0.53%) QuickTest Pro
6 19 (0.53%) Selenium
7 18 (0.51%) Oracle Forms
8 14 (0.39%) Eclipse
9 12 (0.34%) NUnit
10 10 (0.28%) Subversion
10 10 (0.28%) JDeveloper
10 10 (0.28%) WebDriver
11 8 (0.23%) VSS/SourceSafe
12 7 (0.20%) Jenkins
12 7 (0.20%) Talend Open Studio
12 7 (0.20%) Toad
13 6 (0.17%) Ant
13 6 (0.17%) Serena SBM
13 6 (0.17%) Cucumber
General
1 669 (18.82%) Finance
2 416 (11.71%) Marketing
3 232 (6.53%) Billing
4 221 (6.22%) Telecoms
5 189 (5.32%) Retail
6 161 (4.53%) Banking
7 67 (1.89%) Back Office
8 66 (1.86%) Advertising
9 59 (1.66%) Manufacturing
10 54 (1.52%) Publishing
11 52 (1.46%) Legal
12 51 (1.44%) Investment Banking
13 47 (1.32%) Pharmaceutical
14 44 (1.24%) Front Office
15 32 (0.90%) Law
16 27 (0.76%) Local Government
17 21 (0.59%) Games
18 19 (0.53%) German Language
19 18 (0.51%) French Language
19 18 (0.51%) Automotive
Job Titles
1 881 (24.79%) Analyst
2 638 (17.95%) Developer
3 558 (15.70%) Business Analyst
4 521 (14.66%) Consultant
5 464 (13.06%) Project Manager
6 358 (10.07%) Architect
7 252 (7.09%) CRM Consultant
8 216 (6.08%) CRM Developer
9 215 (6.05%) SAP Consultant
10 189 (5.32%) Solutions Architect
11 124 (3.49%) Dynamics CRM Developer
12 117 (3.29%) CRM Manager
12 117 (3.29%) CRM Analyst
13 112 (3.15%) SAP CRM Consultant
14 106 (2.98%) Microsoft Developer
15 98 (2.76%) .NET Developer
16 85 (2.39%) CRM Business Analyst
16 85 (2.39%) CRM Project Manager
17 77 (2.17%) Dynamics CRM Consultant
18 74 (2.08%) Data Analyst
Libraries, Frameworks & Software Standards
1 603 (16.97%) .NET
2 235 (6.61%) Web Services
3 215 (6.05%) HTML
4 209 (5.88%) ASP.NET
5 191 (5.37%) XML
6 128 (3.60%) WCF
7 114 (3.21%) CSS
8 101 (2.84%) SOAP
9 99 (2.79%) Middleware
10 66 (1.86%) jQuery
11 57 (1.60%) .NET Framework
12 55 (1.55%) JSON
13 54 (1.52%) ASP.NET MVC
13 54 (1.52%) REST
14 50 (1.41%) XSLT
15 49 (1.38%) Silverlight
16 47 (1.32%) HTML5
17 33 (0.93%) WPF
18 30 (0.84%) Visualforce
19 29 (0.82%) J2EE
Miscellaneous
1 81 (2.28%) Management Information System
2 59 (1.66%) Social Media
3 50 (1.41%) Enterprise Software
4 48 (1.35%) FMCG
5 36 (1.01%) Data Integration
5 36 (1.01%) Mobile App
6 32 (0.90%) GIS
7 29 (0.82%) N-Tier
8 22 (0.62%) iPad
9 21 (0.59%) Data Conversion
9 21 (0.59%) Computer Science
10 16 (0.45%) PMI
10 16 (0.45%) Blackberry
10 16 (0.45%) Smart Meter
10 16 (0.45%) Data Extraction
11 15 (0.42%) AS400
12 13 (0.37%) Digital Media
12 13 (0.37%) Open Source
12 13 (0.37%) Clustering
13 12 (0.34%) NHS
Operating Systems
1 248 (6.98%) Windows
2 75 (2.11%) Apple iOS
3 61 (1.72%) UNIX
4 56 (1.58%) Linux
5 45 (1.27%) Windows Server 2008
6 27 (0.76%) Windows 7
7 25 (0.70%) Windows 8
8 19 (0.53%) Windows Server 2012
8 19 (0.53%) Android
9 17 (0.48%) Windows XP
9 17 (0.48%) Windows Server 2003
10 7 (0.20%) AIX
11 6 (0.17%) Solaris
11 6 (0.17%) VMS
12 4 (0.11%) Windows Phone
13 3 (0.084%) Windows 2000
13 3 (0.084%) HPUX
14 2 (0.056%) Windows Vista
14 2 (0.056%) Red Hat Enterprise Linux
15 1 (0.028%) Mac OS
Processes & Methodologies
1 438 (12.32%) Project Management
2 350 (9.85%) Stakeholder Management
3 340 (9.57%) Migration
4 312 (8.78%) ERP
5 275 (7.74%) Business Intelligence
6 255 (7.18%) Agile Software Development
7 249 (7.01%) Business Analysis
8 224 (6.30%) E-Commerce
9 218 (6.13%) PRINCE2
10 199 (5.60%) Data Migration
11 182 (5.12%) Workflow
12 161 (4.53%) Data Modelling
13 146 (4.11%) User Acceptance Testing
14 145 (4.08%) Change Management
15 138 (3.88%) Scrum
15 138 (3.88%) ITIL
16 136 (3.83%) Analytics
17 124 (3.49%) OO
18 116 (3.26%) Use Case
19 112 (3.15%) ETL
Programming Languages
1 624 (17.56%) SQL
2 416 (11.71%) C#
3 285 (8.02%) JavaScript
4 222 (6.25%) Java
5 125 (3.52%) PHP
6 87 (2.45%) ABAP
7 60 (1.69%) VB.NET
8 56 (1.58%) T-SQL
9 50 (1.41%) PL/SQL
10 45 (1.27%) Apex Code
11 36 (1.01%) PowerShell
12 29 (0.82%) VB
13 27 (0.76%) C
14 19 (0.53%) Shell Script
15 17 (0.48%) VBA
16 14 (0.39%) XAML
17 13 (0.37%) C++
17 13 (0.37%) Python
18 7 (0.20%) Delphi
18 7 (0.20%) Ruby
Qualifications
1 172 (4.84%) Degree
2 158 (4.45%) Security Cleared
3 126 (3.55%) SC Cleared
4 56 (1.58%) ISEB
5 50 (1.41%) Microsoft Certification
6 40 (1.13%) PRINCE2 Certification
7 39 (1.10%) PMI Certification
8 34 (0.96%) ISTQB
9 32 (0.90%) PRINCE2 Practitioner
10 27 (0.76%) PMP
11 19 (0.53%) DV Cleared
11 19 (0.53%) ITIL Certification
12 11 (0.31%) MCSE
13 10 (0.28%) MCP
14 9 (0.25%) SAP Certification
15 8 (0.23%) MCSD
16 6 (0.17%) MCITP
16 6 (0.17%) BC Cleared
16 6 (0.17%) APMP
17 5 (0.14%) CTC Cleared
Quality Assurance & Compliance
1 106 (2.98%) QA
2 48 (1.35%) SLA
3 22 (0.62%) Data Quality
4 8 (0.23%) PCI DSS
5 6 (0.17%) Sarbanes-Oxley
6 4 (0.11%) GxP
7 3 (0.084%) ISO/IEC 27001
8 2 (0.056%) GMP
8 2 (0.056%) ISO 9001
8 2 (0.056%) BS25999
9 1 (0.028%) Basel III
9 1 (0.028%) Solvency II
9 1 (0.028%) CRD IV
9 1 (0.028%) 21 CFR Part 11
9 1 (0.028%) GAMP
System Software
1 64 (1.80%) Active Directory
2 35 (0.98%) VMware Infrastructure
3 24 (0.68%) Hyper-V
4 11 (0.31%) XenApp
5 6 (0.17%) VMware ESXi
6 5 (0.14%) UAG
6 5 (0.14%) VMware ESX
7 3 (0.084%) Forefront TMG
7 3 (0.084%) XenServer
8 2 (0.056%) Oracle RMAN
8 2 (0.056%) vSphere
9 1 (0.028%) KVM
9 1 (0.028%) Microsoft App-V
9 1 (0.028%) Terminal Services
9 1 (0.028%) MetaFrame
Systems Management
1 28 (0.79%) HP Quality Center
2 27 (0.76%) ServiceCenter
3 14 (0.39%) SCCM
4 11 (0.31%) Backup Exec
5 10 (0.28%) Tivoli
6 9 (0.25%) Tivoli Storage Manager
7 7 (0.20%) SCOM
8 6 (0.17%) Systems Management Server (SMS)
8 6 (0.17%) McAfee ePO
9 5 (0.14%) OpenSSO
9 5 (0.14%) SCSM
9 5 (0.14%) CA SiteMinder
9 5 (0.14%) Oracle Enterprise Manager
10 4 (0.11%) SCOrch
10 4 (0.11%) Forefront Identity Manager
11 3 (0.084%) AppDNA
11 3 (0.084%) Data Guard
12 2 (0.056%) SAP Afaria
12 2 (0.056%) Puppet
13 1 (0.028%) Cisco UCCX
Vendors
1 835 (23.49%) Microsoft
2 614 (17.28%) SAP
3 439 (12.35%) Oracle
4 375 (10.55%) Salesforce.com
5 195 (5.49%) Siebel
6 79 (2.22%) HP
7 69 (1.94%) JD Edwards
8 63 (1.77%) Business Objects
9 42 (1.18%) IBM
10 41 (1.15%) VMware
11 38 (1.07%) Citrix
12 36 (1.01%) Lagan
13 34 (0.96%) Unica
14 31 (0.87%) Adobe
14 31 (0.87%) PeopleSoft
15 27 (0.76%) Northgate
16 24 (0.68%) ATG
17 23 (0.65%) Informatica
18 21 (0.59%) Cisco
19 19 (0.53%) hybris
Taunton, Somerset
Austin Fraser
Rate: Negotiable
Posted: 6 hours ago
Trowbridge, Wiltshire
Understanding Recruitment
Rate: £35000.00 - £40000.00 per annum + bonus, company benefits
Posted: 11 hours ago
London
Spargonet Consulting Plc
Rate: £350 to £400 per day
Posted: Yesterday
Berkshire
Spargonet Consulting Plc
Rate: £400 to £450 per day
Posted: Yesterday
City, London
Nigel Frank International Ltd
Rate: £350 - £500 per day
Posted: 3 days ago
City, London
The People Network
Rate: £400 - £450 per day
Posted: 3 days ago
London
Expand Research LLP
Rate: From £40,000 to £45,000 per annum
Posted: 3 days ago
London
Staffworx Ltd
Rate: From £350 to £450 per day excellent daily rates
Posted: 3 days ago
West London
Experis IT
Posted: 3 days ago
Warwickshire
Nigel Frank International Ltd
Rate: £300 - £500 per day
Posted: 4 days ago
Birmingham, West Midlands (County)
Cognitive Group
Rate: £0.00 per day + Market Rates
Posted: 4 days ago
London
Next Ventures Ltd
Rate: From £300 to £400 per day
Posted: 4 days ago
Edinburgh, Midlothian
Cathcart Associates Ltd
Posted: 4 days ago
Exeter, Devon
Edge Recruit Ltd
Rate: £300 - £350 per day
Posted: 4 days ago
London
Lorien Resourcing
Rate: Market Rate
Posted: 4 days ago
City, London
Aston Carter
Rate: market rate
Posted: 4 days ago
Nottingham, Nottinghamshire
Nigel Frank International Ltd
Posted: 4 days ago
London
Circle Recruitment
Rate: Market Rates
Posted: 4 days ago
London
Initi8 Recruitment
Rate: £400 - £425 Per Day
Posted: 4 days ago
City, London
Digitek Resourcing
Posted: 4 days ago