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This section looks at the demand for Customer Relationship Management (CRM) skills across the UK with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited CRM over the 3 months to 25 July 2008 with a comparison to the same period last year.

LinkCustomer Relationship Management (CRM)
Location
3 months to 25 Jul 2008Same period last year
Rank6796
Rank change on same period last yearUp+29
Matching contract IT job ads15611681
As % of all UK contract IT job ads sampled2.081 %1.701 %
As % of the category below3.861 %3.418 %
Daily rates quoted415403
Average minimum daily rate£370£369
Average daily rate£396£394
% change on same period last year+0.42 %
Average maximum daily rate£422£420
UK excluding London average daily rate£386£385
% change on same period last year+0.22 %
Hourly rates quoted4849
Average minimum hourly rate£25.59£24.83
Average hourly rate£27.61£27.35
% change on same period last year+0.96 %
Average maximum hourly rate£29.64£29.87
UK excluding London average hourly rate£25.20£23.49
% change on same period last year+7.28 %
IT Contractor Job Market, Processes & MethodologiesProcesses & Methodologies
UK
Matching contract IT job ads4043049188
As % of all UK contract IT job ads sampled53.89 %49.76 %
Daily rates quoted1470316173
Average minimum daily rate£388£393
Average daily rate£415£418
% change on same period last year-0.65 %
Average maximum daily rate£442£443
UK excluding London average daily rate£380£376
% change on same period last year+1.21 %
Hourly rates quoted23872984
Average minimum hourly rate£27.12£28.72
Average hourly rate£28.90£30.53
% change on same period last year-5.35 %
Average maximum hourly rate£30.67£32.34
UK excluding London average hourly rate£29.33£30.16
% change on same period last year-2.72 %

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

CRM
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of IT contractor jobs citing CRM within the UK as a proportion of the total demand within the Processes & Methodologies category.

CRM Demand Trend

CRM
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM within the UK.

CRM Daily Rate Trend

CRM
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing CRM within the UK over the 3 months to 25 July 2008.

CRM Daily Rate Histogram

CRM
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM within the UK.

CRM Hourly Rate Trend

CRM
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM within the UK over the 3 months to 25 July 2008.

CRM Hourly Rate Histogram

CRM
Top 30 Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the UK over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EnglandUp+221386£396-0.15 %
LondonUp+15666£405+0.32 %
South EastUp+35304£359-13.43 %
City of LondonUp+25132£404+1.60 %
BerkshireUp+34105£341-14.89 %
South WestUp+1183£387-5.22 %
North WestDown-1481£362-0.66 %
ScotlandUp+2678£356+11.33 %
West MidlandsUp+3560£425+12.55 %
MidlandsUp+1755£472-3.86 %
SurreyUp+2947£338+3.84 %
East of EnglandNo change040£407+11.52 %
HampshireUp+3440£340-15.11 %
East MidlandsDown-933£379+11.92 %
YorkshireUp+1531£400+24.61 %
ReadingUp+2131£203+16.16 %
GlasgowUp+2227£329+5.24 %
BirminghamUp+3027£575+43.75 %
BristolNo change026£379-15.78 %
BuckinghamshireUp+1824£296-34.25 %
CambridgeshireUp+1621£413+37.81 %
OxfordshireDown-221£443-6.03 %
CheshireUp+420£375-28.22 %
ManchesterDown-1820£344-5.82 %
Thames ValleyUp+3419£350-
WalesUp+418£421-
Milton KeynesUp+218£350-20.75 %
West YorkshireUp+515£250-31.03 %
HertfordshireUp+515£375-
MaidenheadUp+1113--

CRM
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT contractor jobs within the UK citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1883 (27.24 %)SAP
2522 (16.11 %)SAP CRM
3481 (14.84 %)Finance
4454 (14.01 %)SQL
5450 (13.88 %).NET
6416 (12.84 %)Oracle
7366 (11.29 %)Microsoft
8331 (10.21 %)SQL Server
9300 (9.256 %)C#
10262 (8.084 %)Marketing
11245 (7.559 %)Microsoft CRM
12238 (7.343 %)Java
13219 (6.757 %)PRINCE2
14214 (6.603 %)Siebel
15211 (6.510 %)Project Management
15211 (6.510 %)Business Analysis
16193 (5.955 %)ASP.NET
17189 (5.832 %)Billing
18186 (5.739 %)Telecoms
19179 (5.523 %)Government
20176 (5.430 %)ERP
21175 (5.400 %)Business Intelligence
22173 (5.338 %)XML
23159 (4.906 %)Workflow
24153 (4.721 %)JavaScript
25148 (4.566 %)Banking
26143 (4.412 %)Migration
27137 (4.227 %)WebServices
28135 (4.165 %)Windows
29134 (4.135 %)SharePoint

CRM
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT contractor jobs within the UK citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

IT Contractor Job Market, Application DevelopmentApplication Development
1450 (13.88 %).NET
2193 (5.955 %)ASP.NET
3173 (5.338 %)XML
4137 (4.227 %)WebServices
5107 (3.301 %)HTML
6103 (3.178 %)CSS
789 (2.746 %)J2EE
877 (2.376 %)SAP XI
964 (1.975 %)AJAX
1059 (1.820 %).NET Framework
1155 (1.697 %)ASP
1249 (1.512 %)WebSphere
1343 (1.327 %)XSLT
1343 (1.327 %)Middleware
1437 (1.142 %)SAP BSP
1437 (1.142 %)Spring
1534 (1.049 %)BAPI
1534 (1.049 %)ASP.NET 2.0
1632 (0.987 %)JSP
1730 (0.926 %)WCF
IT Contractor Job Market, Application PlatformsApplication Platforms
1134 (4.135 %)SharePoint
271 (2.191 %)CMS
369 (2.129 %)SharePoint Server 2007
461 (1.882 %)BizTalk Server
551 (1.574 %)MS Exchange
638 (1.172 %)Oracle Workflow
735 (1.080 %)SAS
827 (0.833 %)NetWeaver
924 (0.741 %)IIS
1021 (0.648 %)WebSphere Application Server
1021 (0.648 %)Oracle Application Server
1117 (0.525 %)ESB
1216 (0.494 %)Tomcat
1315 (0.463 %)WebLogic
1413 (0.401 %)Exchange Server 2000
1413 (0.401 %)Exchange Server 2003
1512 (0.370 %)Content Management Server
1512 (0.370 %)Apache
1611 (0.339 %)ColdFusion
1611 (0.339 %)SugarCRM
IT Contractor Job Market, ApplicationsApplications
1125 (3.857 %)MS Excel
276 (2.345 %)MS Office
353 (1.635 %)MS Project
421 (0.648 %)MS Visio
520 (0.617 %)InfoPath
612 (0.370 %)CA Clarity
612 (0.370 %)Photoshop
612 (0.370 %)MS PowerPoint
76 (0.185 %)SPSS
85 (0.154 %)Spreadsheet
92 (0.062 %)Adobe Captivate
92 (0.062 %)Fireworks
101 (0.031 %)Maya
101 (0.031 %)Adobe Illustrator
IT Contractor Job Market, Business ApplicationsBusiness Applications
1522 (16.11 %)SAP CRM
2245 (7.559 %)Microsoft CRM
3126 (3.888 %)Dynamics CRM
483 (2.561 %)Oracle CRM
552 (1.604 %)SAP SD
552 (1.604 %)Oracle EBS
650 (1.543 %)SAP IS-U
746 (1.419 %)Oracle Applications
840 (1.234 %)Oracle 11i
937 (1.142 %)Singl.eView
1030 (0.926 %)Pivotal CRM
1122 (0.679 %)SAP ERP
1217 (0.525 %)SAP R/3
1316 (0.494 %)Oracle Financials
1415 (0.463 %)Navision
1415 (0.463 %)SAP FI
1512 (0.370 %)Siebel Analytics
1611 (0.339 %)SalesLogix
1611 (0.339 %)SAP HR
1710 (0.309 %)Great Plains
IT Contractor Job Market, Communications & NetworkingCommunications & Networking
1109 (3.363 %)Internet
240 (1.234 %)CTI
334 (1.049 %)BSS
422 (0.679 %)Extranet
521 (0.648 %)Intranet
619 (0.586 %)HTTP
715 (0.463 %)Wireless
814 (0.432 %)VoIP
814 (0.432 %)VPN
814 (0.432 %)LDAP
913 (0.401 %)Broadband
913 (0.401 %)Firewall
913 (0.401 %)3G
1012 (0.370 %)TCP/IP
119 (0.278 %)DNS
119 (0.278 %)LAN
128 (0.247 %)DHCP
137 (0.216 %)ADSL
146 (0.185 %)WAN
155 (0.154 %)SMTP
IT Contractor Job Market, Database & Business IntelligenceDatabase & Business Intelligence
1331 (10.21 %)SQL Server
2127 (3.919 %)SQL Server 2005
390 (2.777 %)Datawarehouse
475 (2.314 %)Oracle Reports
564 (1.975 %)SQL Server 2000
647 (1.450 %)BusinessObjects
744 (1.358 %)ETL
843 (1.327 %)Data Cleansing
941 (1.265 %)MySQL
1040 (1.234 %)EDRMS
1137 (1.142 %)SQL Server Reporting Services
1234 (1.049 %)Crystal Reports
1234 (1.049 %)Oracle 10g
1327 (0.833 %)MS Access
1327 (0.833 %)DB2
1426 (0.802 %)SQL Server Integration Services
1524 (0.741 %)Oracle 8/8i
1623 (0.710 %)Oracle 9i
1720 (0.617 %)RDBMS
1720 (0.617 %)SAP BW
IT Contractor Job Market, Development ApplicationsDevelopment Applications
149 (1.512 %)Oracle Forms
242 (1.296 %)TestDirector
338 (1.172 %)LoadRunner
428 (0.864 %)Visual Studio
521 (0.648 %)Eclipse
617 (0.525 %)Ant
715 (0.463 %)QuickTest Pro
814 (0.432 %)IntelliJ
913 (0.401 %)JUnit
913 (0.401 %)eCATT
1012 (0.370 %)LSMW
1012 (0.370 %)Flash
1111 (0.339 %)Rational Rose
1210 (0.309 %)CruiseControl
138 (0.247 %)NUnit
138 (0.247 %)Atlassian Bamboo
138 (0.247 %)JDeveloper
138 (0.247 %)WinRunner
147 (0.216 %)ERwin
153 (0.093 %)Dreamweaver
IT Contractor Job Market, GeneralGeneral
1481 (14.84 %)Finance
2262 (8.084 %)Marketing
3189 (5.832 %)Billing
4186 (5.739 %)Telecoms
5179 (5.523 %)Government
6148 (4.566 %)Banking
784 (2.592 %)Retail
868 (2.098 %)Insurance
960 (1.851 %)Investment Banking
960 (1.851 %)Back Office
1058 (1.790 %)Local Government
1150 (1.543 %)Front Office
1234 (1.049 %)Law
1234 (1.049 %)Legal
1328 (0.864 %)Automotive
1427 (0.833 %)Education
1525 (0.771 %)Health
1624 (0.741 %)Pensions
1624 (0.741 %)Manufacturing
1722 (0.679 %)Financial Institution
IT Contractor Job Market, Job TitlesJob Titles
1744 (22.96 %)Analyst
2648 (19.99 %)Developer
3643 (19.84 %)Consultant
4432 (13.33 %)Business Analyst
5410 (12.65 %)CRM Consultant
6358 (11.05 %)SAP Consultant
7319 (9.843 %)Project Manager
8244 (7.529 %)SAP CRM Consultant
9161 (4.968 %)Architect
10139 (4.289 %).NET Developer
11136 (4.196 %)CRM Business Analyst
12103 (3.178 %)C# Developer
1392 (2.839 %)CRM Manager
1483 (2.561 %)SAP Manager
1573 (2.252 %)SAP Analyst
1573 (2.252 %)Solutions Architect
1668 (2.098 %)CRM Project Manager
1767 (2.067 %)Support Analyst
1767 (2.067 %)Test Analyst
1864 (1.975 %)Tester
IT Contractor Job Market, MiscellaneousMiscellaneous
153 (1.635 %)Management Information System
220 (0.617 %)N-Tier
316 (0.494 %)Equities
414 (0.432 %)Data Integration
513 (0.401 %)E-Learning
612 (0.370 %)Data Extraction
711 (0.339 %)French Language
711 (0.339 %)Client/Server
711 (0.339 %)Clustering
810 (0.309 %)Blackberry
810 (0.309 %)Blog
99 (0.278 %)Credit Risk
99 (0.278 %)Wiki
99 (0.278 %)PMI
108 (0.247 %)NHS
108 (0.247 %)AS400
108 (0.247 %)BBC
108 (0.247 %)Replication
108 (0.247 %)IPTV
108 (0.247 %)Dutch Language
IT Contractor Job Market, Operating SystemsOperating Systems
1135 (4.165 %)Windows
2112 (3.456 %)UNIX
348 (1.481 %)Linux
435 (1.080 %)Solaris
525 (0.771 %)Windows 2000
622 (0.679 %)Windows NT
719 (0.586 %)HPUX
719 (0.586 %)Windows Server 2003
816 (0.494 %)VMS
912 (0.370 %)Windows XP
1011 (0.339 %)AIX
113 (0.093 %)i5/OS
IT Contractor Job Market, Processes & MethodologiesProcesses & Methodologies
1219 (6.757 %)PRINCE2
2211 (6.510 %)Project Management
2211 (6.510 %)Business Analysis
3176 (5.430 %)ERP
4175 (5.400 %)Business Intelligence
5159 (4.906 %)Workflow
6143 (4.412 %)Migration
7112 (3.456 %)UML
8111 (3.425 %)OO
9110 (3.394 %)Stakeholder Management
10107 (3.301 %)Security Cleared
11105 (3.240 %)User Acceptance Testing
1298 (3.024 %)Data Modelling
1387 (2.684 %)E-Commerce
1387 (2.684 %)Test Scripting
1479 (2.438 %)Change Management
1577 (2.376 %)Data Migration
1667 (2.067 %)Agile Software Development
1667 (2.067 %)Content Management
1753 (1.635 %)Document Management
IT Contractor Job Market, Programming LanguagesProgramming Languages
1454 (14.01 %)SQL
2300 (9.256 %)C#
3238 (7.343 %)Java
4153 (4.721 %)JavaScript
5108 (3.332 %)ABAP
6102 (3.147 %)PL/SQL
786 (2.654 %)VB.NET
870 (2.160 %)VB
952 (1.604 %)PHP
1049 (1.512 %)Transact-SQL
1136 (1.111 %)Shell Script
1226 (0.802 %)VB6
1324 (0.741 %)C
1422 (0.679 %)PHP5
1518 (0.555 %)C++
1614 (0.432 %)VBA
1713 (0.401 %)VBScript
1811 (0.339 %)Perl
1910 (0.309 %)SAPscript
207 (0.216 %)DHTML
IT Contractor Job Market, QualificationsQualifications
168 (2.098 %)Degree
262 (1.913 %)PRINCE2 Certification
342 (1.296 %)ISEB
441 (1.265 %)Microsoft Certification
522 (0.679 %)PRINCE2 Practitioner
617 (0.525 %)MCSE
714 (0.432 %)MCP
813 (0.401 %)MCSD
813 (0.401 %)PMP
99 (0.278 %)PMI Certification
108 (0.247 %)MCDBA
108 (0.247 %)ISEB Practitioner
117 (0.216 %)MCT
126 (0.185 %)ISTQB
134 (0.123 %)Siebel Certification
143 (0.093 %)ITIL Certification
152 (0.062 %)MBCS
152 (0.062 %)MAPM
152 (0.062 %)MCSA
161 (0.031 %)CCNA
IT Contractor Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
155 (1.697 %)QA
222 (0.679 %)SLA
37 (0.216 %)ISO9001
46 (0.185 %)Sarbanes-Oxley
51 (0.031 %)ISO27001
51 (0.031 %)COBIT
IT Contractor Job Market, System SoftwareSystem Software
145 (1.388 %)Active Directory
28 (0.247 %)Oracle RAC
34 (0.123 %)Backup Exec
34 (0.123 %)Microsoft Virtual Server
34 (0.123 %)ISA Server
42 (0.062 %)VMware GSX
42 (0.062 %)Terminal Server
42 (0.062 %)Terminal Services
42 (0.062 %)Citrix Presentation Server
42 (0.062 %)MSMQ
42 (0.062 %)VMware Infrastructure
51 (0.031 %)VMware Server
51 (0.031 %)SAP ITS
51 (0.031 %)Oracle RMAN
51 (0.031 %)AquaLogic
51 (0.031 %)Tivoli Workload Scheduler
51 (0.031 %)MetaFrame
51 (0.031 %)VMware ESX
51 (0.031 %)NetBackup
IT Contractor Job Market, Systems ManagementSystems Management
17 (0.216 %)Systems Management Server (SMS)
24 (0.123 %)CONTROL-M
24 (0.123 %)Tivoli
33 (0.093 %)Tivoli Storage Manager
33 (0.093 %)MOM
33 (0.093 %)MAILsweeper
42 (0.062 %)WSUS
42 (0.062 %)AutoSys
42 (0.062 %)MIIS
51 (0.031 %)Netcool
51 (0.031 %)OpenView
51 (0.031 %)Unicenter
51 (0.031 %)BMC Marimba
51 (0.031 %)DameWare
IT Contractor Job Market, VendorsVendors
1883 (27.24 %)SAP
2416 (12.84 %)Oracle
3366 (11.29 %)Microsoft
4214 (6.603 %)Siebel
5101 (3.116 %)salesforce.com
659 (1.820 %)Amdocs
758 (1.790 %)Chordiant
847 (1.450 %)Business Objects
847 (1.450 %)Lagan
939 (1.203 %)PeopleSoft
1035 (1.080 %)Sage
1134 (1.049 %)IBM
1233 (1.018 %)HP
1331 (0.956 %)Northgate
1423 (0.710 %)CA
1522 (0.679 %)Remedy
1621 (0.648 %)Genesys
1718 (0.555 %)Citrix
1816 (0.494 %)Sybase
1816 (0.494 %)Cognos
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