The first table below looks at the demand for the IT Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
IT Support
Rank 110 90 96
Rank change year-on-year
-20 +6
Contract jobs requiring an IT Support 8 13 13
As % of all contract IT jobs located in the West Midlands 0.33% 0.65% 0.59%
As % of the Job Titles category 0.36% 0.71% 0.63%
Number of daily rates quoted 2 4 6
Average daily rate
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£97 £292 £150
Average daily rate % change year-on-year
-66.95% +94.66%
UK excluding London average daily rate £160 £150 £140
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 3 6 1
Average hourly rate £10.00 £18.25 £11.00
Average hourly rate % change year-on-year
-45.20% +65.90%
UK excluding London average hourly rate £14.00 £13.63 £13.63
% change year-on-year
+2.75% -
Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2223 1825 2051
As % of all contract IT jobs located in the West Midlands 90.73% 91.66% 92.43%
Number of daily rates quoted 1139 891 967
Average daily rate £338 £330 £325
Average daily rate % change year-on-year
+2.27% +1.53%
90% offered a daily rate of more than £215 £200 £180
10% offered a daily rate of more than £500 £475 £450
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 183 132 137
Average hourly rate £16.20 £16.50 £17.25
Average hourly rate % change year-on-year
-1.81% -4.34%
90% offered a hourly rate of more than £8.00 £10.00 £11.50
10% offered a hourly rate of more than £37.50 £37.48 £37.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
IT Support
England

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the West Midlands region.

IT Support Daily Rate Trend in the West Midlands

IT Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the West Midlands region.

IT Support Hourly Rate Trend in the West Midlands

IT Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -4 5 £98 -65.30% 6
Staffordshire +7 3 £95 -
Warwickshire - - - - 2
Worcestershire - - - - 1
Coventry - - - - 1
Solihull - - - -
Sutton Coldfield - - - -
West Bromwich - - - -
Shropshire - - - - 1
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 July 2014, IT contractor jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 16 (88.89%) Windows
2 12 (66.67%) Active Directory
3 8 (44.44%) Windows XP
3 8 (44.44%) Microsoft
4 7 (38.89%) Windows 7
5 5 (27.78%) MS Excel
5 5 (27.78%) MS Office
6 4 (22.22%) MS Exchange
6 4 (22.22%) VPN
7 3 (16.67%) Security Cleared
7 3 (16.67%) Windows 8
7 3 (16.67%) Citrix
7 3 (16.67%) Windows Server 2003
8 2 (11.11%) Microsoft Certification
8 2 (11.11%) ITIL
8 2 (11.11%) LAN
8 2 (11.11%) WAN
8 2 (11.11%) Windows 2000
8 2 (11.11%) SC Cleared
8 2 (11.11%) Windows Vista
9 1 (5.56%) Software Packaging
9 1 (5.56%) LANDesk
9 1 (5.56%) Citrix Presentation Server
9 1 (5.56%) Exchange Server 2003
9 1 (5.56%) Degree
9 1 (5.56%) Windows Server 2008
9 1 (5.56%) Windows 2000 Server
9 1 (5.56%) Data Entry
9 1 (5.56%) Office 365
9 1 (5.56%) MCSE

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 July 2014, IT contractor jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (22.22%) MS Exchange
2 1 (5.56%) Exchange Server 2003
2 1 (5.56%) SharePoint
Applications
1 5 (27.78%) MS Excel
1 5 (27.78%) MS Office
Cloud Services
1 1 (5.56%) Office 365
Communications & Networking
1 4 (22.22%) VPN
2 2 (11.11%) LAN
2 2 (11.11%) WAN
3 1 (5.56%) DHCP
3 1 (5.56%) TCP/IP
3 1 (5.56%) DNS
3 1 (5.56%) SAN
General
1 1 (5.56%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (5.56%) Software Packaging
1 1 (5.56%) JSP
Miscellaneous
1 1 (5.56%) Management Information System
1 1 (5.56%) AS400
Operating Systems
1 16 (88.89%) Windows
2 8 (44.44%) Windows XP
3 7 (38.89%) Windows 7
4 3 (16.67%) Windows 8
4 3 (16.67%) Windows Server 2003
5 2 (11.11%) Windows 2000
5 2 (11.11%) Windows Vista
6 1 (5.56%) Windows Server 2008
6 1 (5.56%) Windows 2000 Server
Processes & Methodologies
1 2 (11.11%) ITIL
2 1 (5.56%) Data Entry
2 1 (5.56%) Service Management
2 1 (5.56%) Service Delivery
Qualifications
1 3 (16.67%) Security Cleared
2 2 (11.11%) Microsoft Certification
2 2 (11.11%) SC Cleared
3 1 (5.56%) Degree
3 1 (5.56%) MCSE
Quality Assurance & Compliance
1 1 (5.56%) SLA
System Software
1 12 (66.67%) Active Directory
2 1 (5.56%) Citrix Presentation Server
Systems Management
1 1 (5.56%) Systems Management Server (SMS)
Vendors
1 8 (44.44%) Microsoft
2 3 (16.67%) Citrix
3 1 (5.56%) LANDesk
3 1 (5.56%) IBM