The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
IT Support
Rank 178 151 167
Rank change year-on-year
-27 +16
Permanent jobs requiring an IT Support 41 41 39
As % of all permanent IT jobs located in the West Midlands 0.77% 0.83% 0.77%
As % of the Job Titles category 0.81% 0.87% 0.80%
Number of salaries quoted 33 34 38
Average salary £24,000 £22,000 £21,000
Average salary % change year-on-year
+9.09% +4.76%
90% offered a salary of more than £20,000 £19,900 £19,000
10% offered a salary of more than £35,500 £32,375 £32,500
UK excluding London average salary £24,000 £24,000 £24,000
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5066 4692 4847
As % of all permanent IT jobs located in the West Midlands 95.30% 95.52% 95.30%
Number of salaries quoted 4310 3916 4057
Average salary £39,750 £40,000 £36,500
Average salary % change year-on-year
-0.62% +9.58%
90% offered a salary of more than £25,000 £24,500 £22,500
10% offered a salary of more than £59,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 24 April 2015.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -6 14 £24,000 - 7
Staffordshire +3 13 £24,000 +9.09% 1
Coventry -17 4 £23,750 -5.00%
Warwickshire -14 3 £19,500 -3.70%
Shropshire - 2 £24,750 -
Solihull -1 1 £25,000 +4.16%
Walsall -2 1 £25,000 +25.00%
Worcestershire -5 1 £24,000 +11.62%
Kingswinford - 1 £28,500 -
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 April 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 89 (88.12%) Windows
2 45 (44.55%) MS Excel
3 43 (42.57%) Active Directory
3 43 (42.57%) Windows 7
4 42 (41.58%) Windows Server 2008
4 42 (41.58%) Microsoft
5 40 (39.60%) MS Office
6 37 (36.63%) VMware
7 31 (30.69%) Windows Server 2012
8 28 (27.72%) MS Exchange
8 28 (27.72%) Citrix
9 25 (24.75%) DNS
10 23 (22.77%) DHCP
11 21 (20.79%) VMware Infrastructure
12 19 (18.81%) Service Delivery
13 18 (17.82%) Windows Server 2003
13 18 (17.82%) Windows 8
14 17 (16.83%) Exchange Server 2010
14 17 (16.83%) SQL Server
15 15 (14.85%) ITIL
15 15 (14.85%) LAN
15 15 (14.85%) Windows XP
16 14 (13.86%) Hyper-V
17 11 (10.89%) Wireless
17 11 (10.89%) SQL
17 11 (10.89%) Cisco
17 11 (10.89%) Exchange Server 2013
17 11 (10.89%) Office 365
18 10 (9.90%) Internet
18 10 (9.90%) SAN

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 April 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (27.72%) MS Exchange
2 17 (16.83%) Exchange Server 2010
3 11 (10.89%) Exchange Server 2013
4 7 (6.93%) Exchange Server 2007
4 7 (6.93%) IIS
5 2 (1.98%) IBM Notes
5 2 (1.98%) SharePoint
6 1 (0.99%) Blackberry Enterprise Server
6 1 (0.99%) Exchange Server 2003
6 1 (0.99%) Lotus Domino
6 1 (0.99%) Apache
Applications
1 45 (44.55%) MS Excel
2 40 (39.60%) MS Office
Business Applications
1 1 (0.99%) Dynamics AX
Cloud Services
1 11 (10.89%) Office 365
Communications & Networking
1 25 (24.75%) DNS
2 23 (22.77%) DHCP
3 15 (14.85%) LAN
4 11 (10.89%) Wireless
5 10 (9.90%) Firewall
5 10 (9.90%) Internet
5 10 (9.90%) WAN
5 10 (9.90%) SAN
6 8 (7.92%) Intranet
6 8 (7.92%) VPN
7 6 (5.94%) VLAN
7 6 (5.94%) TCP/IP
8 4 (3.96%) ADSL
8 4 (3.96%) MPLS
8 4 (3.96%) OSPF
8 4 (3.96%) BGP
8 4 (3.96%) VPLS
9 2 (1.98%) VoIP
10 1 (0.99%) Wi-Fi
10 1 (0.99%) SSH
Database & Business Intelligence
1 17 (16.83%) SQL Server
2 8 (7.92%) SQL Server 2008
3 5 (4.95%) SQL Server 2012
4 1 (0.99%) Relational Database
4 1 (0.99%) MySQL
Development Applications
1 1 (0.99%) Hudson
General
1 8 (7.92%) Manufacturing
2 3 (2.97%) Finance
3 2 (1.98%) Legal
4 1 (0.99%) Automotive
4 1 (0.99%) Retail
4 1 (0.99%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.99%) .NET
Miscellaneous
1 5 (4.95%) Management Information System
2 1 (0.99%) Clustering
2 1 (0.99%) Video Conferencing
2 1 (0.99%) Analytical Skills
2 1 (0.99%) Data Structures
2 1 (0.99%) EPoS
2 1 (0.99%) Blackberry
Operating Systems
1 89 (88.12%) Windows
2 43 (42.57%) Windows 7
3 42 (41.58%) Windows Server 2008
4 31 (30.69%) Windows Server 2012
5 18 (17.82%) Windows 8
5 18 (17.82%) Windows Server 2003
6 15 (14.85%) Windows XP
7 5 (4.95%) Linux
8 3 (2.97%) Android
9 2 (1.98%) UNIX
9 2 (1.98%) Windows Vista
10 1 (0.99%) Mac OS
10 1 (0.99%) Windows 2000
10 1 (0.99%) Apple iOS
Processes & Methodologies
1 19 (18.81%) Service Delivery
2 15 (14.85%) ITIL
3 7 (6.93%) Line Management
3 7 (6.93%) Mentoring
4 6 (5.94%) ERP
5 5 (4.95%) Root Cause Analysis
6 3 (2.97%) Network Management
7 2 (1.98%) Continuous Improvement
7 2 (1.98%) Service Management
8 1 (0.99%) Software Licensing
8 1 (0.99%) Performance Monitoring
8 1 (0.99%) Kalman Filter
8 1 (0.99%) B2B
8 1 (0.99%) Project Management
8 1 (0.99%) CRM
8 1 (0.99%) Asset Management
8 1 (0.99%) Incident Management
8 1 (0.99%) Customer Engagement
8 1 (0.99%) Budget Control
Programming Languages
1 11 (10.89%) SQL
2 1 (0.99%) T-SQL
2 1 (0.99%) VB
2 1 (0.99%) VB.NET
2 1 (0.99%) VB6
Qualifications
1 7 (6.93%) Microsoft Certification
2 6 (5.94%) CCNA
2 6 (5.94%) Cisco Certification
3 3 (2.97%) MCITP
3 3 (2.97%) Security Cleared
4 2 (1.98%) MCP
4 2 (1.98%) HND
4 2 (1.98%) MCSE
4 2 (1.98%) MCSA
5 1 (0.99%) Network+ Certification
5 1 (0.99%) MCTS
5 1 (0.99%) Degree
Quality Assurance & Compliance
1 9 (8.91%) SLA
System Software
1 43 (42.57%) Active Directory
2 21 (20.79%) VMware Infrastructure
3 14 (13.86%) Hyper-V
4 7 (6.93%) vSphere
5 3 (2.97%) Microsoft Virtual Server
6 2 (1.98%) XenApp
6 2 (1.98%) VMware ESX
7 1 (0.99%) Xen
7 1 (0.99%) Terminal Services
7 1 (0.99%) VMware Server
7 1 (0.99%) VMware ESXi
Systems Management
1 1 (0.99%) ARCserve
1 1 (0.99%) Norton AntiVirus
1 1 (0.99%) Backup Exec
1 1 (0.99%) Sysprep
Vendors
1 42 (41.58%) Microsoft
2 37 (36.63%) VMware
3 28 (27.72%) Citrix
4 11 (10.89%) Cisco
5 9 (8.91%) Apple
6 3 (2.97%) Symantec
7 2 (1.98%) HP
7 2 (1.98%) Lotus
8 1 (0.99%) Avaya
8 1 (0.99%) SAP
8 1 (0.99%) Remedy
8 1 (0.99%) Sophos
8 1 (0.99%) Altiris
8 1 (0.99%) SonicWALL
8 1 (0.99%) Polycom
8 1 (0.99%) Barracuda Networks
8 1 (0.99%) Kaspersky
8 1 (0.99%) Twitter
8 1 (0.99%) AVG
Hereford & Worcestershire
Omnio Recruitment
Salary: Competitive
Posted: Yesterday
Birmingham, West Midlands (County)
Kyna Associates
Salary: £18000 - £24000 Per Annum plus benefits and regular bonuses
Posted: Yesterday
Birmingham, West Midlands (County)
Big Red Recruitment
Salary: £22000 - £26000 per annum + Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Clayton Group
Salary: £17500 - £20000 per annum
Posted: 2 days ago
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Senitor Associates
Salary: £17000 - £19000 per annum
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Start Your New Career Ltd
Posted: 11 days ago
Birmingham
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Salary: £25000 - £28000 per annum
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Salary: £15000 - £17000 per annum
Posted: 15 days ago