The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Support
Rank 164 159 170
Rank change year-on-year
-5 +11
Permanent jobs requiring an IT Support 59 52 34
As % of all permanent IT jobs located in the West Midlands 1.05% 0.96% 0.70%
As % of the Job Titles category 1.10% 1.00% 0.74%
Number of salaries quoted 59 47 27
Average salary £25,000 £25,000 £22,500
Average salary % change year-on-year
- +11.11%
90% offered a salary of more than £19,500 £18,350 £20,300
10% offered a salary of more than £38,500 £60,000 £32,400
UK excluding London average salary £25,000 £23,500 £26,000
% change year-on-year
+6.38% -9.61%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5348 5176 4597
As % of all permanent IT jobs located in the West Midlands 95.48% 95.13% 94.88%
Number of salaries quoted 4465 4406 3923
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,000 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 19 September 2014.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire -14 17 £24,500 -2.00% 3
Coventry +3 15 £27,500 -5.17% 2
Warwickshire +6 13 £27,850 -53.58% 2
Birmingham -10 7 £27,500 +22.22% 1
Solihull +3 4 £23,000 +15.00% 1
Worcestershire - 2 £28,750 - 1
Walsall - 1 £20,000 -
Wolverhampton - 1 £24,000 -
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 September 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 82 (81.19%) Windows
2 49 (48.51%) Microsoft
3 42 (41.58%) Windows Server 2008
4 40 (39.60%) Active Directory
5 38 (37.62%) MS Exchange
6 37 (36.63%) Citrix
7 35 (34.65%) MS Excel
8 34 (33.66%) VMware
9 31 (30.69%) Windows Server 2003
10 29 (28.71%) VMware Infrastructure
11 27 (26.73%) ITIL
11 27 (26.73%) Windows Server 2012
12 26 (25.74%) LAN
13 25 (24.75%) WAN
13 25 (24.75%) TCP/IP
14 24 (23.76%) SQL Server
14 24 (23.76%) Firewall
15 23 (22.77%) VMware ESX
16 22 (21.78%) MS Office
16 22 (21.78%) Windows XP
17 21 (20.79%) Windows 7
18 20 (19.80%) SharePoint
19 19 (18.81%) Cisco
20 18 (17.82%) XenApp
21 15 (14.85%) Exchange Server 2010
22 14 (13.86%) XenDesktop
22 14 (13.86%) DNS
22 14 (13.86%) Cisco Certification
23 13 (12.87%) VPN
23 13 (12.87%) SQL

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 September 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (37.62%) MS Exchange
2 20 (19.80%) SharePoint
3 15 (14.85%) Exchange Server 2010
4 11 (10.89%) Exchange Server 2013
5 8 (7.92%) Exchange Server 2003
6 6 (5.94%) Blackberry Enterprise Server
6 6 (5.94%) IIS
7 5 (4.95%) IBM Notes
7 5 (4.95%) Lync
8 3 (2.97%) SharePoint Server
9 2 (1.98%) Exchange Server 2007
9 2 (1.98%) Lotus Domino
10 1 (0.99%) WorkSite
Applications
1 35 (34.65%) MS Excel
2 22 (21.78%) MS Office
3 1 (0.99%) MS PowerPoint
Business Applications
1 1 (0.99%) Exchequer
1 1 (0.99%) Line 500
1 1 (0.99%) Sage 50
Cloud Services
1 9 (8.91%) Office 365
Communications & Networking
1 26 (25.74%) LAN
2 25 (24.75%) WAN
2 25 (24.75%) TCP/IP
3 24 (23.76%) Firewall
4 14 (13.86%) DNS
5 13 (12.87%) VPN
6 10 (9.90%) iSCSI
6 10 (9.90%) SSH
7 9 (8.91%) NetScaler
7 9 (8.91%) NAS
7 9 (8.91%) Fibre Channel
7 9 (8.91%) DHCP
8 7 (6.93%) SAN
9 3 (2.97%) Ethernet
10 2 (1.98%) VoIP
10 2 (1.98%) Internet
11 1 (0.99%) 3G
11 1 (0.99%) MPLS
11 1 (0.99%) NetScreen
11 1 (0.99%) 4G
Database & Business Intelligence
1 24 (23.76%) SQL Server
2 3 (2.97%) SQL Server 2005
3 2 (1.98%) SQL Server 2008
3 2 (1.98%) SQL Server 2012
3 2 (1.98%) MySQL
3 2 (1.98%) BusinessObjects
4 1 (0.99%) SQL Server Reporting Services
4 1 (0.99%) MS Access
General
1 7 (6.93%) Finance
1 7 (6.93%) Manufacturing
2 5 (4.95%) Retail
3 3 (2.97%) Marketing
4 2 (1.98%) Telecoms
4 2 (1.98%) Retail Banking
4 2 (1.98%) Banking
5 1 (0.99%) Aerospace
5 1 (0.99%) Law
5 1 (0.99%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.99%) .NET
1 1 (0.99%) .NET Framework
Miscellaneous
1 12 (11.88%) Blackberry
2 4 (3.96%) Computer Science
2 4 (3.96%) Analytical Skills
3 3 (2.97%) EPoS
3 3 (2.97%) Mobile App
4 2 (1.98%) iPhone
4 2 (1.98%) PDA
5 1 (0.99%) Statistics
5 1 (0.99%) Mathematics
5 1 (0.99%) Clustering
5 1 (0.99%) Smartphone
Operating Systems
1 82 (81.19%) Windows
2 42 (41.58%) Windows Server 2008
3 31 (30.69%) Windows Server 2003
4 27 (26.73%) Windows Server 2012
5 22 (21.78%) Windows XP
6 21 (20.79%) Windows 7
7 13 (12.87%) Windows 8
8 8 (7.92%) Apple iOS
9 4 (3.96%) Windows 2000 Server
10 3 (2.97%) Android
10 3 (2.97%) Linux
11 1 (0.99%) Windows 2000
11 1 (0.99%) Windows Vista
Processes & Methodologies
1 27 (26.73%) ITIL
2 13 (12.87%) Disaster Recovery
3 4 (3.96%) Service Management
3 4 (3.96%) ERP
4 3 (2.97%) SEO
4 3 (2.97%) E-Commerce
5 2 (1.98%) Change Management
6 1 (0.99%) ITSM
6 1 (0.99%) Data Security
6 1 (0.99%) Project Management
6 1 (0.99%) PRINCE2
6 1 (0.99%) Document Management
6 1 (0.99%) Root Cause Analysis
6 1 (0.99%) Email Management
6 1 (0.99%) Kalman Filter
Programming Languages
1 13 (12.87%) SQL
2 3 (2.97%) VB
3 1 (0.99%) C#
Qualifications
1 14 (13.86%) Cisco Certification
2 10 (9.90%) Microsoft Certification
2 10 (9.90%) CCNA
2 10 (9.90%) MCSE
2 10 (9.90%) Degree
3 9 (8.91%) VMware Certified Professional (VCP)
3 9 (8.91%) CCA
3 9 (8.91%) Citrix Certification
4 6 (5.94%) NCDA
5 3 (2.97%) Security Cleared
6 2 (1.98%) HND
6 2 (1.98%) MCP
7 1 (0.99%) HNC
7 1 (0.99%) MCSA
7 1 (0.99%) ITIL Certification
7 1 (0.99%) SC Cleared
Quality Assurance & Compliance
1 9 (8.91%) SLA
2 1 (0.99%) COBIT
System Software
1 40 (39.60%) Active Directory
2 29 (28.71%) VMware Infrastructure
3 23 (22.77%) VMware ESX
4 18 (17.82%) XenApp
5 14 (13.86%) XenDesktop
6 13 (12.87%) Hyper-V
7 10 (9.90%) vSphere
8 9 (8.91%) VMware ESXi
9 1 (0.99%) XenServer
9 1 (0.99%) ISA Server
Systems Management
1 10 (9.90%) Backup Exec
2 2 (1.98%) SCCM
3 1 (0.99%) SCOM
3 1 (0.99%) Symantec Endpoint Protection
Vendors
1 49 (48.51%) Microsoft
2 37 (36.63%) Citrix
3 34 (33.66%) VMware
4 19 (18.81%) Cisco
5 11 (10.89%) IBM
5 11 (10.89%) HP
6 9 (8.91%) NetApp
6 9 (8.91%) Siemens
6 9 (8.91%) EMC
6 9 (8.91%) Mitel
7 8 (7.92%) Apple
8 5 (4.95%) Lotus
9 4 (3.96%) Avaya
9 4 (3.96%) SonicWALL
9 4 (3.96%) Kaseya
10 3 (2.97%) Sage
11 2 (1.98%) Open Text
11 2 (1.98%) i2
11 2 (1.98%) Oracle
11 2 (1.98%) Business Objects
Birmingham, West Midlands (County)
Intapeople
Salary: £27000 - Shift allowance (8% Afternoon % 25% Night)
Posted: 2 days ago
West Midlands
Oscar Associates (UK) Ltd
Salary: £23000 - £30000 per annum + Home Based, Benefits
Posted: 2 days ago
Telford, Shropshire
Oscar Associates (UK) Ltd
Salary: £15000 - £20000 per annum + Benefits
Posted: 2 days ago
Coventry, Warwickshire
HomeSense UK
Posted: 2 days ago
Coventry, West Midlands (County)
CV Screen Ltd
Salary: £22k - 25k per year + benefits
Posted: 3 days ago
Warwickshire
Greywood Associates Limited
Salary: £30000 - £35000 per annum + Benefits
Posted: 4 days ago
Solihull, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £18000 - £21000 per annum + Fantastic Benefits
Posted: 5 days ago
Staffordshire
Ashdown IT
Salary: £30000 - £35000 per annum + Benefits
Posted: 5 days ago
Warwickshire
CV Screen Ltd
Salary: Up to £30k plus benefits
Posted: 6 days ago
West Midlands
CV Screen Ltd
Salary: Up to £32k plus benefits
Posted: 6 days ago
Worcestershire
Hays IT - Uk Posting account
Salary: £24000.00 - £26000.00 per annum
Posted: 11 days ago