The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
IT Support
Rank 179 157 179
Rank change year-on-year
-22 +22
Permanent jobs requiring an IT Support 51 53 20
As % of all permanent IT jobs located in the West Midlands 0.89% 1.00% 0.43%
As % of the Job Titles category 0.93% 1.04% 0.46%
Number of salaries quoted 51 47 18
Average salary £27,000 £22,500 £23,750
Average salary % change year-on-year
+20.00% -5.26%
90% offered a salary of more than £18,150 £17,500 £19,000
10% offered a salary of more than £32,500 £43,800 £40,589
UK excluding London average salary £24,500 £23,000 £25,000
% change year-on-year
+6.52% -8.00%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5477 5094 4392
As % of all permanent IT jobs located in the West Midlands 95.24% 95.75% 95.35%
Number of salaries quoted 4733 4362 3787
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,500 £23,000 £25,000
10% offered a salary of more than £61,400 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 31 October 2014.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +3 14 £27,850 -30.37%
Staffordshire -17 11 £25,000 +3.09%
Birmingham -2 10 £27,500 +19.56% 4
Coventry -5 6 £22,442 -16.88%
Worcestershire +2 3 £32,500 +75.67%
Solihull -9 2 £29,000 +56.75%
Herefordshire - 2 £20,250 -
Shropshire - 1 £30,000 -
Walsall - 1 £20,000 -
West Bromwich - 1 £18,000 - 1
Wolverhampton - 1 £24,000 -
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 31 October 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 83 (83.84%) Windows
2 52 (52.53%) Microsoft
3 38 (38.38%) VMware
3 38 (38.38%) MS Exchange
4 37 (37.37%) MS Excel
5 36 (36.36%) Active Directory
5 36 (36.36%) Windows Server 2008
6 35 (35.35%) Citrix
7 32 (32.32%) Windows Server 2003
8 31 (31.31%) VMware Infrastructure
9 27 (27.27%) LAN
9 27 (27.27%) ITIL
10 26 (26.26%) Windows Server 2012
11 25 (25.25%) WAN
12 24 (24.24%) TCP/IP
13 22 (22.22%) Firewall
14 21 (21.21%) VMware ESX
14 21 (21.21%) Cisco
14 21 (21.21%) SharePoint
14 21 (21.21%) SQL Server
15 18 (18.18%) MS Office
15 18 (18.18%) Windows XP
15 18 (18.18%) Hyper-V
16 16 (16.16%) XenApp
16 16 (16.16%) Exchange Server 2010
17 15 (15.15%) Disaster Recovery
18 14 (14.14%) SQL
18 14 (14.14%) Cisco Certification
18 14 (14.14%) XenDesktop
19 13 (13.13%) Windows 7

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 31 October 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (38.38%) MS Exchange
2 21 (21.21%) SharePoint
3 16 (16.16%) Exchange Server 2010
4 13 (13.13%) Exchange Server 2013
5 6 (6.06%) IBM Notes
5 6 (6.06%) Blackberry Enterprise Server
6 5 (5.05%) Exchange Server 2003
6 5 (5.05%) Lync
7 3 (3.03%) Lotus Domino
7 3 (3.03%) IIS
8 2 (2.02%) Exchange Server 2007
9 1 (1.01%) SharePoint Server
9 1 (1.01%) WorkSite
Applications
1 37 (37.37%) MS Excel
2 18 (18.18%) MS Office
3 1 (1.01%) MS Project
Business Applications
1 1 (1.01%) Dynamics AX
1 1 (1.01%) Line 500
Cloud Services
1 9 (9.09%) Office 365
Communications & Networking
1 27 (27.27%) LAN
2 25 (25.25%) WAN
3 24 (24.24%) TCP/IP
4 22 (22.22%) Firewall
5 12 (12.12%) SSH
5 12 (12.12%) iSCSI
6 11 (11.11%) DNS
7 10 (10.10%) VPN
8 9 (9.09%) NAS
8 9 (9.09%) Fibre Channel
8 9 (9.09%) NetScaler
9 6 (6.06%) SAN
9 6 (6.06%) DHCP
10 3 (3.03%) Ethernet
10 3 (3.03%) VoIP
10 3 (3.03%) Internet
11 2 (2.02%) IP Telephony
12 1 (1.01%) GPRS
12 1 (1.01%) Network Security
12 1 (1.01%) Wi-Fi
Database & Business Intelligence
1 21 (21.21%) SQL Server
2 4 (4.04%) SQL Server 2008
2 4 (4.04%) SQL Server 2012
3 2 (2.02%) Relational Database
3 2 (2.02%) BusinessObjects
3 2 (2.02%) SQL Server 2005
General
1 8 (8.08%) Finance
1 8 (8.08%) Manufacturing
2 5 (5.05%) Retail
3 2 (2.02%) Retail Banking
3 2 (2.02%) Banking
3 2 (2.02%) Telecoms
4 1 (1.01%) Marketing
4 1 (1.01%) Aerospace
4 1 (1.01%) Automotive
4 1 (1.01%) Law
4 1 (1.01%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.01%) .NET
1 1 (1.01%) .NET Framework
Miscellaneous
1 11 (11.11%) Blackberry
2 5 (5.05%) Computer Science
3 3 (3.03%) Analytical Skills
3 3 (3.03%) EPoS
4 2 (2.02%) Data Structures
4 2 (2.02%) iPhone
5 1 (1.01%) Mobile App
5 1 (1.01%) Smartphone
5 1 (1.01%) Statistics
Operating Systems
1 83 (83.84%) Windows
2 36 (36.36%) Windows Server 2008
3 32 (32.32%) Windows Server 2003
4 26 (26.26%) Windows Server 2012
5 18 (18.18%) Windows XP
6 13 (13.13%) Windows 7
7 12 (12.12%) Windows 8
8 5 (5.05%) Apple iOS
8 5 (5.05%) Windows Vista
9 2 (2.02%) UNIX
9 2 (2.02%) Linux
10 1 (1.01%) Windows 2000
10 1 (1.01%) Android
10 1 (1.01%) Windows 2000 Server
Processes & Methodologies
1 27 (27.27%) ITIL
2 15 (15.15%) Disaster Recovery
3 6 (6.06%) ERP
4 3 (3.03%) Service Management
5 2 (2.02%) PRINCE2
5 2 (2.02%) E-Commerce
6 1 (1.01%) Project Management
6 1 (1.01%) Change Management
6 1 (1.01%) ITSM
6 1 (1.01%) Data Security
6 1 (1.01%) Business Continuity
6 1 (1.01%) Document Management
6 1 (1.01%) Logistics
6 1 (1.01%) Project Planning
6 1 (1.01%) Root Cause Analysis
6 1 (1.01%) Mentoring
Programming Languages
1 14 (14.14%) SQL
2 2 (2.02%) T-SQL
2 2 (2.02%) VB
2 2 (2.02%) VBA
3 1 (1.01%) C#
Qualifications
1 14 (14.14%) Cisco Certification
2 9 (9.09%) Microsoft Certification
2 9 (9.09%) VMware Certified Professional (VCP)
2 9 (9.09%) MCSE
2 9 (9.09%) CCNA
2 9 (9.09%) CCA
2 9 (9.09%) Citrix Certification
3 7 (7.07%) Degree
4 6 (6.06%) NCDA
5 2 (2.02%) Security Cleared
6 1 (1.01%) HND
6 1 (1.01%) SC Cleared
6 1 (1.01%) ITIL Certification
Quality Assurance & Compliance
1 10 (10.10%) SLA
2 1 (1.01%) COBIT
System Software
1 36 (36.36%) Active Directory
2 31 (31.31%) VMware Infrastructure
3 21 (21.21%) VMware ESX
4 18 (18.18%) Hyper-V
5 16 (16.16%) XenApp
6 14 (14.14%) XenDesktop
7 13 (13.13%) vSphere
8 10 (10.10%) VMware ESXi
9 1 (1.01%) XenServer
Systems Management
1 10 (10.10%) Backup Exec
Vendors
1 52 (52.53%) Microsoft
2 38 (38.38%) VMware
3 35 (35.35%) Citrix
4 21 (21.21%) Cisco
5 12 (12.12%) HP
6 10 (10.10%) IBM
7 9 (9.09%) EMC
7 9 (9.09%) Mitel
7 9 (9.09%) NetApp
7 9 (9.09%) Siemens
8 7 (7.07%) Apple
9 6 (6.06%) Lotus
10 5 (5.05%) SonicWALL
10 5 (5.05%) Kaseya
11 4 (4.04%) Avaya
12 2 (2.02%) Business Objects
12 2 (2.02%) SAP
13 1 (1.01%) Unisys
13 1 (1.01%) i2
13 1 (1.01%) Sage
West Bromwich, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum + benefits
Posted: Yesterday
Birmingham
Edenhouse solutions ltd
Salary: Competitive with Excellent Benefits
Posted: Yesterday
West Midlands
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Acorns Childrens Hospice Trust
Salary: Up to £25,000 per annum Pension, Life Assurance
Posted: 3 days ago
Birmingham, West Midlands (County)
Greywood Associates Limited
Salary: £22000 - £26000 per annum + Benefits
Posted: 3 days ago
Henley-In-Arden, West Midlands (County)
Class Technology Solutions Ltd
Salary: From £24,000 to £26,000 per annum
Posted: 4 days ago
Birmingham
Netcom Resourcing
Salary: £18,000 - £25,000 per year
Posted: 9 days ago