The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
IT Support
Rank 167 166 162
Rank change year-on-year
-1 -4
Permanent jobs requiring an IT Support 51 45 36
As % of all permanent IT jobs located in the West Midlands 0.92% 0.81% 0.76%
As % of the Job Titles category 0.96% 0.85% 0.80%
Number of salaries quoted 49 42 27
Average salary £24,500 £26,000 £22,500
Average salary % change year-on-year
-5.76% +15.55%
90% offered a salary of more than £19,500 £18,400 £20,000
10% offered a salary of more than £38,500 £60,000 £30,200
UK excluding London average salary £24,750 £23,500 £25,000
% change year-on-year
+5.31% -6.00%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5285 5270 4524
As % of all permanent IT jobs located in the West Midlands 95.47% 94.78% 94.92%
Number of salaries quoted 4384 4466 3887
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £24,500
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 22 August 2014.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +16 18 £31,500 +14.54% 1
Staffordshire -4 14 £23,000 -8.00% 1
Warwickshire +7 7 £27,850 -53.58% 1
Solihull -2 4 £22,500 +25.00%
Birmingham -7 4 £25,750 -2.83% 1
West Bromwich - 2 £23,350 -
Wolverhampton - 1 £24,000 -
Sutton Coldfield - 1 £32,500 -
Worcestershire - 1 £25,000 -
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 August 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 77 (81.05%) Windows
2 47 (49.47%) Microsoft
3 38 (40.00%) Windows Server 2008
4 37 (38.95%) Active Directory
5 36 (37.89%) MS Exchange
6 35 (36.84%) Citrix
7 32 (33.68%) MS Excel
8 31 (32.63%) Windows Server 2003
9 28 (29.47%) VMware
10 27 (28.42%) Windows Server 2012
11 25 (26.32%) VMware Infrastructure
11 25 (26.32%) TCP/IP
12 23 (24.21%) ITIL
12 23 (24.21%) SQL Server
12 23 (24.21%) MS Office
12 23 (24.21%) Firewall
13 22 (23.16%) Windows 7
14 20 (21.05%) Windows XP
15 19 (20.00%) Cisco
15 19 (20.00%) LAN
15 19 (20.00%) VMware ESX
16 18 (18.95%) WAN
16 18 (18.95%) SharePoint
17 16 (16.84%) XenApp
18 13 (13.68%) Cisco Certification
19 12 (12.63%) DNS
19 12 (12.63%) HP
19 12 (12.63%) XenDesktop
19 12 (12.63%) Exchange Server 2010
19 12 (12.63%) Windows 8

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 August 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (37.89%) MS Exchange
2 18 (18.95%) SharePoint
3 12 (12.63%) Exchange Server 2010
4 8 (8.42%) Exchange Server 2013
5 7 (7.37%) Exchange Server 2003
5 7 (7.37%) IIS
6 4 (4.21%) Blackberry Enterprise Server
7 3 (3.16%) Lync
7 3 (3.16%) SharePoint Server
7 3 (3.16%) IBM Notes
8 2 (2.11%) Exchange Server 2007
9 1 (1.05%) WorkSite
9 1 (1.05%) GroupWise
Applications
1 32 (33.68%) MS Excel
2 23 (24.21%) MS Office
3 1 (1.05%) MS PowerPoint
Business Applications
1 1 (1.05%) Sage 50
1 1 (1.05%) Line 500
1 1 (1.05%) Exchequer
Cloud Services
1 11 (11.58%) Office 365
Communications & Networking
1 25 (26.32%) TCP/IP
2 23 (24.21%) Firewall
3 19 (20.00%) LAN
4 18 (18.95%) WAN
5 12 (12.63%) DNS
6 11 (11.58%) VPN
7 9 (9.47%) Fibre Channel
7 9 (9.47%) NetScaler
7 9 (9.47%) NAS
7 9 (9.47%) iSCSI
7 9 (9.47%) DHCP
8 8 (8.42%) SAN
9 7 (7.37%) SSH
10 3 (3.16%) Ethernet
10 3 (3.16%) VoIP
11 2 (2.11%) Internet
11 2 (2.11%) PABX
12 1 (1.05%) 4G
12 1 (1.05%) Cisco IOS
12 1 (1.05%) Network Security
Database & Business Intelligence
1 23 (24.21%) SQL Server
2 3 (3.16%) SQL Server 2005
3 2 (2.11%) BusinessObjects
3 2 (2.11%) MySQL
4 1 (1.05%) SQL Server 2012
4 1 (1.05%) SQL Server 2008
4 1 (1.05%) MS Access
4 1 (1.05%) SQL Server Reporting Services
General
1 7 (7.37%) Finance
2 6 (6.32%) Retail
3 5 (5.26%) Manufacturing
4 3 (3.16%) Marketing
5 2 (2.11%) Telecoms
5 2 (2.11%) Banking
5 2 (2.11%) Retail Banking
6 1 (1.05%) Aerospace
6 1 (1.05%) Law
6 1 (1.05%) Legal
Miscellaneous
1 11 (11.58%) Blackberry
2 4 (4.21%) EPoS
3 3 (3.16%) Mobile App
3 3 (3.16%) Clustering
4 2 (2.11%) iPhone
4 2 (2.11%) Computer Science
4 2 (2.11%) PDA
5 1 (1.05%) Mathematics
5 1 (1.05%) Statistics
5 1 (1.05%) Smartphone
Operating Systems
1 77 (81.05%) Windows
2 38 (40.00%) Windows Server 2008
3 31 (32.63%) Windows Server 2003
4 27 (28.42%) Windows Server 2012
5 22 (23.16%) Windows 7
6 20 (21.05%) Windows XP
7 12 (12.63%) Windows 8
8 7 (7.37%) Apple iOS
9 4 (4.21%) Linux
10 3 (3.16%) Android
10 3 (3.16%) Windows 2000 Server
11 2 (2.11%) Windows Vista
Processes & Methodologies
1 23 (24.21%) ITIL
2 11 (11.58%) Disaster Recovery
3 4 (4.21%) Service Management
4 3 (3.16%) E-Commerce
4 3 (3.16%) SEO
5 2 (2.11%) Change Management
5 2 (2.11%) ERP
6 1 (1.05%) Root Cause Analysis
6 1 (1.05%) Email Management
6 1 (1.05%) Kalman Filter
6 1 (1.05%) Document Management
6 1 (1.05%) ITSM
6 1 (1.05%) Data Security
6 1 (1.05%) Project Management
Programming Languages
1 11 (11.58%) SQL
2 2 (2.11%) VB
Qualifications
1 13 (13.68%) Cisco Certification
2 11 (11.58%) CCNA
2 11 (11.58%) Microsoft Certification
2 11 (11.58%) MCSE
3 9 (9.47%) CCA
3 9 (9.47%) Citrix Certification
3 9 (9.47%) VMware Certified Professional (VCP)
4 8 (8.42%) Degree
5 6 (6.32%) NCDA
6 4 (4.21%) MCP
6 4 (4.21%) Security Cleared
7 2 (2.11%) HND
8 1 (1.05%) SC Cleared
8 1 (1.05%) HNC
8 1 (1.05%) MCSA
8 1 (1.05%) ITIL Certification
Quality Assurance & Compliance
1 7 (7.37%) SLA
2 1 (1.05%) COBIT
System Software
1 37 (38.95%) Active Directory
2 25 (26.32%) VMware Infrastructure
3 19 (20.00%) VMware ESX
4 16 (16.84%) XenApp
5 12 (12.63%) XenDesktop
6 11 (11.58%) Hyper-V
7 10 (10.53%) vSphere
8 9 (9.47%) VMware ESXi
9 1 (1.05%) XenServer
9 1 (1.05%) ISA Server
Systems Management
1 10 (10.53%) Backup Exec
2 2 (2.11%) Norton AntiVirus
2 2 (2.11%) SCCM
3 1 (1.05%) Symantec Endpoint Protection
3 1 (1.05%) SCOM
Vendors
1 47 (49.47%) Microsoft
2 35 (36.84%) Citrix
3 28 (29.47%) VMware
4 19 (20.00%) Cisco
5 12 (12.63%) HP
6 11 (11.58%) IBM
6 11 (11.58%) Mitel
7 10 (10.53%) NetApp
8 9 (9.47%) Siemens
8 9 (9.47%) EMC
9 6 (6.32%) Apple
10 4 (4.21%) Avaya
11 3 (3.16%) Sage
11 3 (3.16%) Lotus
11 3 (3.16%) Symantec
12 2 (2.11%) Open Text
12 2 (2.11%) Sophos
12 2 (2.11%) i2
12 2 (2.11%) Unisys
12 2 (2.11%) Oracle
Birmingham
Netcom Resourcing
Salary: £17,000 - £24,000 per year
Posted: Yesterday
Tamworth, Staffordshire
ARM Technology
Salary: £23000 - £30000 per annum
Posted: Yesterday
Leominster, Herefordshire
Oscar Associates (UK) Ltd
Salary: £16000 - £19000 per annum + Benefits
Posted: 2 days ago
West Midlands
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 2 days ago
West Midlands
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Car, Benefits
Posted: 2 days ago
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £27850 per annum + Excellent package
Posted: 2 days ago
Shrewsbury, Shropshire
Senitor Associates
Salary: £22000 - £25000 per annum + benefits
Posted: 6 days ago
Coventry
Hays IT - Uk Posting account
Salary: £23240.00 - £25526.00 per annum + Benefits
Posted: 23 days ago