The first table below looks at the demand for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
IT Support
Rank 154 169 160
Rank change year-on-year
+15 -9
Permanent jobs requiring an IT Support 48 44 44
As % of all permanent IT jobs located in the West Midlands 0.89% 0.79% 0.90%
As % of the Job Titles category 0.94% 0.84% 0.95%
Number of salaries quoted 45 42 34
Average salary £23,440 £25,500 £23,000
Average salary % change year-on-year
-8.07% +10.86%
90% offered a salary of more than £18,600 £20,200 £20,000
10% offered a salary of more than £37,000 £40,000 £32,000
UK excluding London average salary £24,500 £24,000 £25,000
% change year-on-year
+2.08% -4.00%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5095 5252 4656
As % of all permanent IT jobs located in the West Midlands 94.63% 94.85% 95.33%
Number of salaries quoted 4265 4398 4061
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
IT Support
England

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 24 July 2014.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +1 15 £19,500 -22.00%
Coventry +13 14 £35,500 +42.00% 1
Birmingham -9 5 £24,000 -9.43% 7
Warwickshire +4 4 £27,850 +9.21% 2
Solihull -2 4 £22,500 +25.00%
Shropshire +1 2 £17,000 -38.18% 1
Worcestershire 0 2 £24,500 -10.90% 1
Sutton Coldfield - 2 £25,750 -
West Bromwich - 2 £23,350 -
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 July 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 71 (79.78%) Windows
2 42 (47.19%) Active Directory
3 39 (43.82%) Microsoft
4 35 (39.33%) Windows Server 2008
5 28 (31.46%) Citrix
5 28 (31.46%) Windows Server 2003
6 27 (30.34%) MS Excel
6 27 (30.34%) Windows XP
6 27 (30.34%) MS Exchange
7 26 (29.21%) MS Office
8 23 (25.84%) Windows 7
9 22 (24.72%) TCP/IP
10 21 (23.60%) LAN
10 21 (23.60%) Windows Server 2012
11 20 (22.47%) VMware Infrastructure
11 20 (22.47%) SQL Server
11 20 (22.47%) Firewall
11 20 (22.47%) VMware
12 19 (21.35%) ITIL
13 18 (20.22%) WAN
14 15 (16.85%) Cisco
15 14 (15.73%) VMware ESX
15 14 (15.73%) Windows 8
16 13 (14.61%) VPN
17 12 (13.48%) DNS
17 12 (13.48%) SharePoint
17 12 (13.48%) XenApp
18 11 (12.36%) HP
18 11 (12.36%) Blackberry
19 10 (11.24%) CCNA

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 July 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (30.34%) MS Exchange
2 12 (13.48%) SharePoint
3 7 (7.87%) Exchange Server 2010
3 7 (7.87%) IIS
4 5 (5.62%) Exchange Server 2003
5 4 (4.49%) Exchange Server 2013
6 3 (3.37%) IBM Notes
6 3 (3.37%) Blackberry Enterprise Server
6 3 (3.37%) Lync
6 3 (3.37%) SharePoint Server
7 1 (1.12%) GroupWise
7 1 (1.12%) WorkSite
7 1 (1.12%) Exchange Server 2007
Applications
1 27 (30.34%) MS Excel
2 26 (29.21%) MS Office
3 1 (1.12%) AutoCAD
3 1 (1.12%) MS PowerPoint
Business Applications
1 1 (1.12%) Exchequer
1 1 (1.12%) Sage 50
1 1 (1.12%) Line 500
Cloud Services
1 10 (11.24%) Office 365
Communications & Networking
1 22 (24.72%) TCP/IP
2 21 (23.60%) LAN
3 20 (22.47%) Firewall
4 18 (20.22%) WAN
5 13 (14.61%) VPN
6 12 (13.48%) DNS
7 10 (11.24%) DHCP
8 8 (8.99%) SAN
8 8 (8.99%) Fibre Channel
8 8 (8.99%) NetScaler
8 8 (8.99%) NAS
8 8 (8.99%) iSCSI
9 3 (3.37%) SSH
10 2 (2.25%) PABX
10 2 (2.25%) Ethernet
10 2 (2.25%) VoIP
11 1 (1.12%) Internet
11 1 (1.12%) NetScreen
11 1 (1.12%) Wireless
11 1 (1.12%) Structured Cabling
Database & Business Intelligence
1 20 (22.47%) SQL Server
2 3 (3.37%) SQL Server 2005
3 2 (2.25%) BusinessObjects
3 2 (2.25%) MySQL
4 1 (1.12%) MS Access
4 1 (1.12%) SQL Server Reporting Services
4 1 (1.12%) SQL Server 2012
4 1 (1.12%) SQL Server 2008
General
1 6 (6.74%) Retail
1 6 (6.74%) Manufacturing
1 6 (6.74%) Finance
2 3 (3.37%) Marketing
3 2 (2.25%) Retail Banking
3 2 (2.25%) Banking
4 1 (1.12%) Telecoms
4 1 (1.12%) Aerospace
4 1 (1.12%) Law
4 1 (1.12%) Legal
Miscellaneous
1 11 (12.36%) Blackberry
2 4 (4.49%) EPoS
3 3 (3.37%) Clustering
4 2 (2.25%) Smartphone
4 2 (2.25%) PDA
4 2 (2.25%) iPhone
4 2 (2.25%) Mobile App
4 2 (2.25%) Enterprise Software
5 1 (1.12%) Mathematics
Operating Systems
1 71 (79.78%) Windows
2 35 (39.33%) Windows Server 2008
3 28 (31.46%) Windows Server 2003
4 27 (30.34%) Windows XP
5 23 (25.84%) Windows 7
6 21 (23.60%) Windows Server 2012
7 14 (15.73%) Windows 8
8 6 (6.74%) Apple iOS
9 4 (4.49%) Linux
10 3 (3.37%) Windows 2000 Server
11 2 (2.25%) Windows Vista
11 2 (2.25%) Android
11 2 (2.25%) Mac OS X
Processes & Methodologies
1 19 (21.35%) ITIL
2 10 (11.24%) Disaster Recovery
3 3 (3.37%) E-Commerce
3 3 (3.37%) Project Management
3 3 (3.37%) Service Management
3 3 (3.37%) SEO
3 3 (3.37%) Change Control
4 2 (2.25%) Strategic Planning
4 2 (2.25%) Change Management
4 2 (2.25%) Password Management
4 2 (2.25%) PRINCE
4 2 (2.25%) ERP
4 2 (2.25%) PRINCE2
5 1 (1.12%) Data Security
5 1 (1.12%) Migration
5 1 (1.12%) ITSM
5 1 (1.12%) Document Management
5 1 (1.12%) Email Management
5 1 (1.12%) Problem Management
Programming Languages
1 10 (11.24%) SQL
2 2 (2.25%) VB
Qualifications
1 10 (11.24%) CCNA
1 10 (11.24%) Cisco Certification
1 10 (11.24%) Microsoft Certification
1 10 (11.24%) MCSE
2 8 (8.99%) CCA
2 8 (8.99%) Citrix Certification
2 8 (8.99%) VMware Certified Professional (VCP)
3 5 (5.62%) NCDA
3 5 (5.62%) Degree
4 4 (4.49%) MCP
5 3 (3.37%) Security Cleared
6 2 (2.25%) HND
7 1 (1.12%) HNC
7 1 (1.12%) MCSA
Quality Assurance & Compliance
1 7 (7.87%) SLA
2 1 (1.12%) COBIT
System Software
1 42 (47.19%) Active Directory
2 20 (22.47%) VMware Infrastructure
3 14 (15.73%) VMware ESX
4 12 (13.48%) XenApp
5 10 (11.24%) XenDesktop
6 9 (10.11%) vSphere
7 8 (8.99%) VMware ESXi
7 8 (8.99%) Hyper-V
8 1 (1.12%) ISA Server
8 1 (1.12%) XenServer
Systems Management
1 9 (10.11%) Backup Exec
2 3 (3.37%) SCCM
3 2 (2.25%) Norton AntiVirus
4 1 (1.12%) Symantec Endpoint Protection
4 1 (1.12%) SCOM
Vendors
1 39 (43.82%) Microsoft
2 28 (31.46%) Citrix
3 20 (22.47%) VMware
4 15 (16.85%) Cisco
5 11 (12.36%) HP
6 10 (11.24%) IBM
6 10 (11.24%) Mitel
7 9 (10.11%) NetApp
8 8 (8.99%) Siemens
8 8 (8.99%) EMC
9 6 (6.74%) Apple
10 4 (4.49%) Sophos
11 3 (3.37%) SAP
11 3 (3.37%) Sage
11 3 (3.37%) Lotus
11 3 (3.37%) Symantec
11 3 (3.37%) Avaya
11 3 (3.37%) Dell
12 2 (2.25%) Trend Micro
12 2 (2.25%) MobileIron
West Midlands
ReThink Recruitment
Salary: £35000 - £43500 per annum + Excellent benefits
Posted: 23 hours ago
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £27850 per annum
Posted: Yesterday
Telford, Shropshire
Redrock Consulting Ltd
Salary: £30000 - £35000 per annum + Bonus + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Ashdown IT
Salary: £25000 per annum
Posted: Yesterday
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £35K Basic+ benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Senitor Associates
Salary: £22000 - £26000 per annum + growth
Posted: Yesterday
Leamington Spa, Warwickshire
Aximis (West) Limited
Salary: Up to £35K Basic+ benefits
Posted: Yesterday
Worcestershire
Hays IT - Uk Posting account
Salary: £24000.00 - £26000.00 per annum + 12 Month Fixed Term
Posted: Yesterday
Birmingham, West Midlands (County)
CV Screen Ltd
Salary: Up to £18k plus car
Posted: 6 days ago
Birmingham, West Midlands (County)
University College Birmingham
Salary: From £21,597 to £23,585 per annum
Posted: 7 days ago
Birmingham
Netcom Resourcing
Salary: £17000 - £25,000 per year
Posted: 14 days ago
Birmingham
Netcom Resourcing
Salary: £17,000-£20,000
Posted: 15 days ago