The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
IT Support
Rank 146 158 163
Rank change year-on-year
+12 +5
Permanent jobs requiring an IT Support 62 33 31
As % of all permanent IT jobs located in the West Midlands 1.21% 0.80% 0.66%
As % of the Job Titles category 1.28% 0.85% 0.69%
Number of salaries quoted 50 31 28
Average salary £24,000 £24,000 £25,250
Average salary % change year-on-year
- -4.95%
90% offered a salary of more than £19,500 £18,500 £18,000
10% offered a salary of more than £32,750 £37,750 £32,500
UK excluding London average salary £24,000 £25,000 £25,000
% change year-on-year
-4.00% -
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4859 3890 4498
As % of all permanent IT jobs located in the West Midlands 95.09% 94.60% 95.28%
Number of salaries quoted 4193 3173 3859
Average salary £39,000 £40,000 £35,500
Average salary % change year-on-year
-2.50% +12.67%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 27 February 2015.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -7 22 £22,000 -12.00% 5
Staffordshire +9 16 £25,000 +13.63% 2
Coventry -13 10 £25,000 -13.79%
Warwickshire -12 5 £19,500 -11.36% 1
Herefordshire -6 3 £23,000 -48.88%
Walsall - 2 £25,000 -
Solihull -10 1 £22,500 -6.25%
Wolverhampton - 1 £32,500 -
Shropshire - 1 £18,500 -
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 February 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 98 (85.22%) Windows
2 49 (42.61%) VMware
3 48 (41.74%) Microsoft
3 48 (41.74%) Active Directory
4 47 (40.87%) MS Excel
5 43 (37.39%) Windows Server 2008
6 39 (33.91%) Windows 7
7 36 (31.30%) MS Office
8 35 (30.43%) MS Exchange
9 31 (26.96%) VMware Infrastructure
10 28 (24.35%) Citrix
11 26 (22.61%) DNS
11 26 (22.61%) SQL Server
11 26 (22.61%) Windows Server 2012
12 24 (20.87%) DHCP
13 21 (18.26%) Windows Server 2003
14 20 (17.39%) Hyper-V
15 19 (16.52%) Exchange Server 2010
15 19 (16.52%) LAN
16 17 (14.78%) Windows XP
16 17 (14.78%) Service Delivery
17 16 (13.91%) SQL
17 16 (13.91%) ITIL
17 16 (13.91%) Windows 8
18 14 (12.17%) Exchange Server 2013
18 14 (12.17%) Firewall
19 13 (11.30%) WAN
19 13 (11.30%) Cisco
20 11 (9.57%) Internet
20 11 (9.57%) Manufacturing

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 February 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (30.43%) MS Exchange
2 19 (16.52%) Exchange Server 2010
3 14 (12.17%) Exchange Server 2013
4 9 (7.83%) SharePoint
5 8 (6.96%) IIS
6 6 (5.22%) Exchange Server 2007
7 4 (3.48%) IBM Notes
8 3 (2.61%) Lotus Domino
9 1 (0.87%) Apache
9 1 (0.87%) Lync
9 1 (0.87%) Blackberry Enterprise Server
9 1 (0.87%) Exchange Server 2003
Applications
1 47 (40.87%) MS Excel
2 36 (31.30%) MS Office
3 1 (0.87%) MS Project
Business Applications
1 2 (1.74%) Dynamics AX
Cloud Services
1 9 (7.83%) Office 365
Communications & Networking
1 26 (22.61%) DNS
2 24 (20.87%) DHCP
3 19 (16.52%) LAN
4 14 (12.17%) Firewall
5 13 (11.30%) WAN
6 11 (9.57%) Wireless
6 11 (9.57%) Internet
7 10 (8.70%) SAN
8 8 (6.96%) Intranet
9 7 (6.09%) VPN
10 5 (4.35%) SSH
11 4 (3.48%) VLAN
11 4 (3.48%) TCP/IP
12 3 (2.61%) ADSL
12 3 (2.61%) MPLS
12 3 (2.61%) OSPF
12 3 (2.61%) BGP
12 3 (2.61%) VPLS
12 3 (2.61%) iSCSI
13 2 (1.74%) VoIP
Database & Business Intelligence
1 26 (22.61%) SQL Server
2 11 (9.57%) SQL Server 2008
3 8 (6.96%) SQL Server 2012
4 2 (1.74%) Relational Database
5 1 (0.87%) MySQL
General
1 11 (9.57%) Manufacturing
2 5 (4.35%) Finance
3 2 (1.74%) Automotive
4 1 (0.87%) Legal
4 1 (0.87%) Marketing
Libraries, Frameworks & Software Standards
1 2 (1.74%) .NET
2 1 (0.87%) .NET Framework
Miscellaneous
1 5 (4.35%) Management Information System
2 3 (2.61%) Computer Science
2 3 (2.61%) Blackberry
3 2 (1.74%) Data Structures
4 1 (0.87%) Video Conferencing
4 1 (0.87%) Clustering
Operating Systems
1 98 (85.22%) Windows
2 43 (37.39%) Windows Server 2008
3 39 (33.91%) Windows 7
4 26 (22.61%) Windows Server 2012
5 21 (18.26%) Windows Server 2003
6 17 (14.78%) Windows XP
7 16 (13.91%) Windows 8
8 5 (4.35%) Windows Vista
9 4 (3.48%) UNIX
9 4 (3.48%) Linux
10 3 (2.61%) Android
11 2 (1.74%) Apple iOS
12 1 (0.87%) Windows 2000 Server
12 1 (0.87%) Mac OS
12 1 (0.87%) Windows 2000
Processes & Methodologies
1 17 (14.78%) Service Delivery
2 16 (13.91%) ITIL
3 8 (6.96%) ERP
4 5 (4.35%) Mentoring
5 4 (3.48%) Root Cause Analysis
5 4 (3.48%) Line Management
5 4 (3.48%) Disaster Recovery
6 3 (2.61%) Network Management
7 2 (1.74%) Continuous Improvement
7 2 (1.74%) PRINCE2
8 1 (0.87%) Project Management
8 1 (0.87%) Service Management
8 1 (0.87%) Business Continuity
8 1 (0.87%) Logistics
8 1 (0.87%) Incident Management
8 1 (0.87%) Project Planning
8 1 (0.87%) Budget Control
8 1 (0.87%) Software Licensing
Programming Languages
1 16 (13.91%) SQL
2 2 (1.74%) T-SQL
2 2 (1.74%) VB
2 2 (1.74%) VBA
3 1 (0.87%) VB6
3 1 (0.87%) C#
3 1 (0.87%) VB.NET
Qualifications
1 7 (6.09%) Cisco Certification
2 5 (4.35%) Degree
3 4 (3.48%) CCNA
4 3 (2.61%) Security Cleared
5 2 (1.74%) VCP4
5 2 (1.74%) HND
6 1 (0.87%) MCSA
6 1 (0.87%) Microsoft Certification
Quality Assurance & Compliance
1 8 (6.96%) SLA
System Software
1 48 (41.74%) Active Directory
2 31 (26.96%) VMware Infrastructure
3 20 (17.39%) Hyper-V
4 9 (7.83%) vSphere
5 5 (4.35%) VMware ESX
6 3 (2.61%) Microsoft Virtual Server
7 1 (0.87%) VMware Server
7 1 (0.87%) XenApp
7 1 (0.87%) XenDesktop
7 1 (0.87%) VMware ESXi
Systems Management
1 1 (0.87%) Backup Exec
Vendors
1 49 (42.61%) VMware
2 48 (41.74%) Microsoft
3 28 (24.35%) Citrix
4 13 (11.30%) Cisco
5 10 (8.70%) Apple
6 4 (3.48%) Lotus
7 3 (2.61%) SonicWALL
7 3 (2.61%) Kaseya
7 3 (2.61%) HP
8 2 (1.74%) Avaya
9 1 (0.87%) Symantec
9 1 (0.87%) Remedy
9 1 (0.87%) SAP
9 1 (0.87%) Twitter
9 1 (0.87%) Polycom
Stoke-On-Trent, Staffordshire
Searchability
Salary: £15000 - £16000 per annum
Posted: Yesterday
Halesowen, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
Stoke-On-Trent, Staffordshire
RM Education
Salary: £33000 - £38000 per annum + (inc car allowance) + 5% bonus
Posted: Yesterday
Birmingham, West Midlands (County)
TEKsystems
Salary: £24000 - £30000 per annum
Posted: 4 days ago
Stratford-Upon-Avon, Warwickshire
Senitor Associates
Salary: £16000 - £20000 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
QA Limited
Salary: £157.50 per week
Posted: 5 days ago
West Bromwich, West Midlands (County)
QA Limited
Salary: £150.00 per week
Posted: 5 days ago
Birmingham, West Midlands (County)
QA Limited
Salary: £150.00 per week
Posted: 5 days ago
Birmingham, West Midlands (County)
QA Limited
Salary: £157.50 per week
Posted: 5 days ago
Birmingham
Netcom Resourcing
Salary: 16000-24000
Posted: 9 days ago
Stourbridge
Recruitment Genius
Salary: £15000 - £20000 per annum
Posted: 14 days ago