The statistics below represent IT jobs advertised across the West Midlands region that had IT Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 September 2016 with a comparison to same period over 2 years.

3 months to
29 Sep 2016
Same period 2015 Same period 2014
IT Support
Rank 118 131 136
Rank change year-on-year
+13 +5
Permanent jobs requiring an IT Support 128 93 97
As % of all permanent IT jobs located in the West Midlands 2.22% 1.73% 1.73%
As % of the Job Titles category 2.32% 1.80% 1.78%
Number of salaries quoted 112 79 84
Median salary £24,000 £25,000 £27,000
Median salary % change year-on-year
-4.00% -7.40%
90% offered a salary of more than £20,000 £19,000 £19,500
10% offered a salary of more than £35,000 £32,500 £52,500
UK excluding London median salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5528 5180 5442
As % of all permanent IT jobs located in the West Midlands 95.87% 96.43% 97.32%
Number of salaries quoted 4383 4331 4553
Median salary £39,500 £38,396 £38,000
Median salary % change year-on-year
+2.87% +1.04%
90% offered a salary of more than £23,000 £25,000 £23,500
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £42,091 £40,000 £40,000
% change year-on-year
+5.22% -

IT Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured IT Support in the job title.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 29 September 2016.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 29 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 56 £26,198 +19.07% 3
Coventry +10 19 £22,644 -9.42% 1
Worcestershire +20 12 £20,000 - 1
Staffordshire -3 10 £22,500 -10.00%
Warwickshire +1 8 £23,500 -8.41% 2
Wolverhampton -2 5 £20,000 -11.11%
Walsall +2 4 £37,950 +34.33%
Solihull +12 3 £31,500 +26.00% 3
Shropshire -5 3 £22,000 +12.82% 1
Dudley -5 2 £26,500 -6.19%
Stourbridge -2 1 £28,000 -1.75%
Sutton Coldfield - 1 £22,500 -
Smethwick - 1 £26,000 -
IT Support
England

IT Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 September 2016, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring IT Support in the job title.

1 176 (66.42%) Windows
2 132 (49.81%) Microsoft
3 123 (46.42%) Active Directory
4 83 (31.32%) MS Excel
5 72 (27.17%) Windows 7
6 70 (26.42%) ITIL
7 64 (24.15%) MS Exchange
8 55 (20.75%) MS Office
9 53 (20.00%) Windows Server
10 48 (18.11%) Windows Server 2008
11 39 (14.72%) Degree
12 36 (13.58%) Firewall
13 34 (12.83%) SQL Server
14 33 (12.45%) SQL
14 33 (12.45%) Windows 10
15 32 (12.08%) Exchange Server 2013
15 32 (12.08%) VMware
15 32 (12.08%) German Language
16 31 (11.70%) Exchange Server 2010
16 31 (11.70%) Windows Server 2012
17 30 (11.32%) Citrix
17 30 (11.32%) Cisco
18 28 (10.57%) French Language
19 27 (10.19%) SLA
19 27 (10.19%) Windows 8
20 26 (9.81%) Microsoft Certification
20 26 (9.81%) LAN
21 24 (9.06%) Apple iOS
22 23 (8.68%) Windows Server 2003
22 23 (8.68%) WAN

IT Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (24.15%) MS Exchange
2 32 (12.08%) Exchange Server 2013
3 31 (11.70%) Exchange Server 2010
4 16 (6.04%) Exchange Server 2007
5 8 (3.02%) Skype for Business
6 7 (2.64%) IIS
7 5 (1.89%) JBoss
7 5 (1.89%) Tomcat
7 5 (1.89%) WebSphere
8 3 (1.13%) Exchange Server 2003
8 3 (1.13%) SharePoint
9 2 (0.75%) Apache
10 1 (0.38%) CMS
Applications
1 83 (31.32%) MS Excel
2 55 (20.75%) MS Office
3 8 (3.02%) MS PowerPoint
4 5 (1.89%) Spreadsheet
5 1 (0.38%) MS Project
5 1 (0.38%) MS Visio
Business Applications
1 2 (0.75%) Dynamics CRM
2 1 (0.38%) Dynamics AX
2 1 (0.38%) Infor LN
2 1 (0.38%) MFGPRO
2 1 (0.38%) Salesforce.com CRM
2 1 (0.38%) SystmOne
Cloud Services
1 21 (7.92%) Office 365
2 6 (2.26%) Amazon AWS
2 6 (2.26%) Microsoft Azure
3 1 (0.38%) Azure Active Directory
3 1 (0.38%) Google Apps
3 1 (0.38%) IaaS
3 1 (0.38%) OneDrive
3 1 (0.38%) SaaS
Communications & Networking
1 36 (13.58%) Firewall
2 26 (9.81%) LAN
3 23 (8.68%) WAN
4 13 (4.91%) TCP/IP
5 12 (4.53%) VPN
6 11 (4.15%) DHCP
6 11 (4.15%) DNS
7 9 (3.40%) VoIP
8 6 (2.26%) Internet
8 6 (2.26%) VLAN
9 3 (1.13%) SAN
9 3 (1.13%) SMTP
9 3 (1.13%) Wi-Fi
10 2 (0.75%) ADSL
10 2 (0.75%) Ethernet
10 2 (0.75%) Remote Desktop
11 1 (0.38%) Cisco ASA
11 1 (0.38%) HTTP
11 1 (0.38%) Network Security
11 1 (0.38%) Skype
Database & Business Intelligence
1 34 (12.83%) SQL Server
2 6 (2.26%) SQL Server 2008
3 2 (0.75%) Relational Database
4 1 (0.38%) Crystal Reports
4 1 (0.38%) Data Mining
4 1 (0.38%) MS Access
Development Applications
1 1 (0.38%) ProC
1 1 (0.38%) SQL Server Management Studio (SSMS)
General
1 32 (12.08%) German Language
2 28 (10.57%) French Language
3 11 (4.15%) Manufacturing
4 10 (3.77%) Finance
5 7 (2.64%) Retail
6 5 (1.89%) Automotive
6 5 (1.89%) Swedish Language
6 5 (1.89%) Telecoms
7 4 (1.51%) Law
7 4 (1.51%) Marketing
8 3 (1.13%) Multimedia
8 3 (1.13%) Publishing
9 2 (0.75%) Advertising
9 2 (0.75%) Legal
9 2 (0.75%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 6 (2.26%) .NET
2 4 (1.51%) ASP.NET
2 4 (1.51%) CGI
3 3 (1.13%) EDI
4 2 (0.75%) Silverlight
5 1 (0.38%) CSS
5 1 (0.38%) HTML
Miscellaneous
1 21 (7.92%) Computer Science
2 20 (7.55%) Blackberry
3 19 (7.17%) Mobile Computing
4 14 (5.28%) Driving Licence
5 6 (2.26%) Analytical Skills
5 6 (2.26%) FMCG
5 6 (2.26%) Management Information System
6 5 (1.89%) Client/Server
6 5 (1.89%) Replication
7 3 (1.13%) Data Extraction
7 3 (1.13%) Handset
8 2 (0.75%) Data Centre
8 2 (0.75%) Fat Client
8 2 (0.75%) PMI
8 2 (0.75%) Thin Client
9 1 (0.38%) Fintech
9 1 (0.38%) iPad
9 1 (0.38%) Mathematics
9 1 (0.38%) PDA
Operating Systems
1 176 (66.42%) Windows
2 72 (27.17%) Windows 7
3 53 (20.00%) Windows Server
4 48 (18.11%) Windows Server 2008
5 33 (12.45%) Windows 10
6 31 (11.70%) Windows Server 2012
7 27 (10.19%) Windows 8
8 24 (9.06%) Apple iOS
9 23 (8.68%) Windows Server 2003
10 22 (8.30%) Android
11 19 (7.17%) Windows Mobile
12 14 (5.28%) Windows XP
13 10 (3.77%) Linux
14 7 (2.64%) Unix
15 1 (0.38%) Ubuntu
15 1 (0.38%) Windows Vista
Processes & Methodologies
1 70 (26.42%) ITIL
2 16 (6.04%) Migration
2 16 (6.04%) Service Delivery
3 15 (5.66%) Mobile Device Management
4 14 (5.28%) Project Management
5 12 (4.53%) Incident Management
6 10 (3.77%) Change Management
6 10 (3.77%) ITSM
7 9 (3.40%) CRM
7 9 (3.40%) ERP
7 9 (3.40%) Mentoring
8 8 (3.02%) People Management
9 7 (2.64%) Continuous Improvement
9 7 (2.64%) Problem Management
9 7 (2.64%) Stakeholder Management
9 7 (2.64%) Ticket Management
9 7 (2.64%) Trend Analysis
10 6 (2.26%) IT Governance
10 6 (2.26%) Logistics
10 6 (2.26%) Service Management
Programming Languages
1 33 (12.45%) SQL
2 11 (4.15%) C#
3 9 (3.40%) VBA
4 7 (2.64%) PowerShell
5 6 (2.26%) Java
6 5 (1.89%) VB
7 4 (1.51%) PHP
8 1 (0.38%) JavaScript
8 1 (0.38%) Tcl
8 1 (0.38%) T-SQL
Qualifications
1 39 (14.72%) Degree
2 26 (9.81%) Microsoft Certification
3 13 (4.91%) MCSA
4 12 (4.53%) MCSE
5 8 (3.02%) ITIL Certification
6 6 (2.26%) MCP
7 4 (1.51%) Cisco Certification
8 2 (0.75%) PMI Certification
8 2 (0.75%) Security Cleared
9 1 (0.38%) CCNA
9 1 (0.38%) HND
9 1 (0.38%) MCITP
Quality Assurance & Compliance
1 27 (10.19%) SLA
2 1 (0.38%) Data Quality
System Software
1 123 (46.42%) Active Directory
2 17 (6.42%) Hyper-V
2 17 (6.42%) VMware Infrastructure
3 5 (1.89%) VMware ESXi
4 2 (0.75%) Microsoft Virtual Server
4 2 (0.75%) Virtual Servers
5 1 (0.38%) Virtual Machines
5 1 (0.38%) vSphere
5 1 (0.38%) XenApp
Systems Management
1 6 (2.26%) Norton AntiVirus
2 5 (1.89%) Backup Exec
2 5 (1.89%) Cisco CUCM
3 4 (1.51%) SCCM
4 1 (0.38%) Cisco IPCC
4 1 (0.38%) Nagios
4 1 (0.38%) NetBackup
4 1 (0.38%) Tivoli
Vendors
1 132 (49.81%) Microsoft
2 32 (12.08%) VMware
3 30 (11.32%) Cisco
3 30 (11.32%) Citrix
4 9 (3.40%) HP
5 8 (3.02%) Veeam
6 7 (2.64%) Sage
6 7 (2.64%) SAP
7 6 (2.26%) Sophos
7 6 (2.26%) Symantec
8 5 (1.89%) Kaspersky
8 5 (1.89%) Oracle
9 3 (1.13%) Apple
9 3 (1.13%) Dell
10 2 (0.75%) Adobe
10 2 (0.75%) Avaya
10 2 (0.75%) Intel
11 1 (0.38%) EMC
11 1 (0.38%) IBM
11 1 (0.38%) JD Edwards
Solihull, West Midlands (County)
Clearwater People Solutions
Salary: £31500 Per Annum benefits
Posted: Yesterday
Rugby
Nigel Frank International Limited - Newcastle
Posted: Yesterday
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £26000.00 - £28000.00 per annum
Posted: 2 days ago
Solihull, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £26000.00 per annum
Posted: 2 days ago
Herefordshire
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 per annum
Posted: 2 days ago
Solihull, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £32000.00 - £38000.00 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £18000 - £19000 per annum + Great Benefits + Company
Posted: 3 days ago
Leamington Spa, Warwickshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £21000 per annum + benfits & training
Posted: 6 days ago
Bromsgrove
Recruitment Genius Ltd
Salary: £23500 - £27500 per annum
Posted: 16 days ago
Ellesmere
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £45000.00 per annum
Posted: 7 days ago
Coventry
Recruitment Genius Ltd
Salary: £18000 - £21000 per annum
Posted: 22 days ago
Halesowen, West Midlands (County)
Kingfisher Consultancy
Salary: £20000 - £21000 per annum + Part time 20 hours
Posted: 2 days ago