The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
IT Support
Rank 179 156 170
Rank change year-on-year
-23 +14
Permanent jobs requiring an IT Support 40 48 44
As % of all permanent IT jobs located in the West Midlands 0.68% 0.89% 0.79%
As % of the Job Titles category 0.73% 0.94% 0.84%
Number of salaries quoted 34 45 42
Average salary £27,500 £23,440 £25,500
Average salary % change year-on-year
+17.32% -8.07%
90% offered a salary of more than £20,000 £18,600 £20,200
10% offered a salary of more than £32,100 £37,000 £40,000
UK excluding London average salary £24,000 £24,500 £24,000
% change year-on-year
-2.04% +2.08%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5476 5098 5256
As % of all permanent IT jobs located in the West Midlands 93.22% 94.67% 94.93%
Number of salaries quoted 4524 4266 4400
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 28 July 2015.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +8 17 £27,500 +14.58% 3
Worcestershire -3 7 £21,000 -14.28% 1
Warwickshire -17 4 £26,250 -5.74%
Walsall - 4 £26,000 -
Staffordshire -11 3 £29,750 +52.56% 1
Wolverhampton - 3 £27,500 -
Solihull +8 2 £26,250 +16.66%
Shropshire -4 2 £20,750 +22.05%
Coventry -25 2 £27,500 -22.53% 2
Dudley - 2 £27,750 -
Halesowen - 1 £28,000 -
Kingswinford - 1 £28,500 -
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 July 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 68 (83.95%) Windows
2 42 (51.85%) Microsoft
2 42 (51.85%) Active Directory
3 31 (38.27%) Windows Server 2008
3 31 (38.27%) Windows 7
4 29 (35.80%) MS Excel
4 29 (35.80%) MS Exchange
5 28 (34.57%) MS Office
6 26 (32.10%) VMware
7 24 (29.63%) Citrix
8 22 (27.16%) Windows Server 2012
9 20 (24.69%) VMware Infrastructure
10 16 (19.75%) Hyper-V
10 16 (19.75%) Windows 8
11 15 (18.52%) SQL Server
12 13 (16.05%) DNS
13 12 (14.81%) Microsoft Certification
13 12 (14.81%) Exchange Server 2010
14 11 (13.58%) SAN
14 11 (13.58%) Cisco
14 11 (13.58%) Windows Server 2003
14 11 (13.58%) DHCP
15 10 (12.35%) TCP/IP
15 10 (12.35%) SLA
15 10 (12.35%) ITIL
16 9 (11.11%) SQL
16 9 (11.11%) Exchange Server 2013
16 9 (11.11%) SQL Server 2008
17 8 (9.88%) Line Management
17 8 (9.88%) Mentoring

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 July 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (35.80%) MS Exchange
2 12 (14.81%) Exchange Server 2010
3 9 (11.11%) Exchange Server 2013
4 7 (8.64%) IIS
5 5 (6.17%) Exchange Server 2007
6 2 (2.47%) IBM Notes
6 2 (2.47%) SharePoint
6 2 (2.47%) Exchange Server 2003
7 1 (1.23%) Lync
7 1 (1.23%) SharePoint Server
7 1 (1.23%) Lotus Domino
7 1 (1.23%) Blackberry Enterprise Server
Applications
1 29 (35.80%) MS Excel
2 28 (34.57%) MS Office
3 1 (1.23%) MS PowerPoint
Business Applications
1 2 (2.47%) Dynamics AX
Cloud Services
1 7 (8.64%) Office 365
2 1 (1.23%) Cloud Computing
Communications & Networking
1 13 (16.05%) DNS
2 11 (13.58%) SAN
2 11 (13.58%) DHCP
3 10 (12.35%) TCP/IP
4 8 (9.88%) WAN
4 8 (9.88%) LAN
4 8 (9.88%) Firewall
5 7 (8.64%) VPN
6 4 (4.94%) VLAN
7 3 (3.70%) VoIP
7 3 (3.70%) Wi-Fi
8 2 (2.47%) BGP
8 2 (2.47%) MPLS
8 2 (2.47%) OSPF
8 2 (2.47%) ADSL
8 2 (2.47%) Internet
8 2 (2.47%) VPLS
9 1 (1.23%) NetScaler
9 1 (1.23%) SSL
Database & Business Intelligence
1 15 (18.52%) SQL Server
2 9 (11.11%) SQL Server 2008
3 5 (6.17%) SQL Server 2012
4 1 (1.23%) Relational Database
4 1 (1.23%) SQL Server Analysis Services
4 1 (1.23%) BusinessObjects
4 1 (1.23%) RDBMS
4 1 (1.23%) Crystal Reports
4 1 (1.23%) SQL Server Reporting Services
4 1 (1.23%) SQL Server Integration Services
Development Applications
1 1 (1.23%) Hudson
General
1 7 (8.64%) Manufacturing
2 5 (6.17%) Telecoms
3 4 (4.94%) Retail
3 4 (4.94%) Finance
4 1 (1.23%) Marketing
4 1 (1.23%) Automotive
4 1 (1.23%) Legal
4 1 (1.23%) Advertising
Libraries, Frameworks & Software Standards
1 1 (1.23%) Web Services
1 1 (1.23%) .NET
Miscellaneous
1 4 (4.94%) Analytical Skills
2 3 (3.70%) Client/Server
3 2 (2.47%) Replication
3 2 (2.47%) Data Centre
4 1 (1.23%) EPoS
Operating Systems
1 68 (83.95%) Windows
2 31 (38.27%) Windows Server 2008
2 31 (38.27%) Windows 7
3 22 (27.16%) Windows Server 2012
4 16 (19.75%) Windows 8
5 11 (13.58%) Windows Server 2003
6 8 (9.88%) Windows XP
7 6 (7.41%) Linux
8 2 (2.47%) Windows Vista
9 1 (1.23%) Apple iOS
9 1 (1.23%) Mac OS
9 1 (1.23%) Windows 2000 Server
9 1 (1.23%) Windows 2000
9 1 (1.23%) Solaris
Processes & Methodologies
1 10 (12.35%) ITIL
2 8 (9.88%) Line Management
2 8 (9.88%) Mentoring
2 8 (9.88%) Service Delivery
3 7 (8.64%) ERP
4 5 (6.17%) Root Cause Analysis
5 3 (3.70%) Project Management
6 2 (2.47%) Incident Management
6 2 (2.47%) Asset Management
6 2 (2.47%) Service Management
6 2 (2.47%) Disaster Recovery
6 2 (2.47%) CRM
6 2 (2.47%) E-Commerce
6 2 (2.47%) B2B
6 2 (2.47%) Customer Engagement
7 1 (1.23%) People Management
7 1 (1.23%) Server Building
7 1 (1.23%) Performance Monitoring
7 1 (1.23%) Kalman Filter
7 1 (1.23%) Continuous Improvement
Programming Languages
1 9 (11.11%) SQL
2 1 (1.23%) VB
2 1 (1.23%) VB.NET
2 1 (1.23%) VBA
2 1 (1.23%) Java
2 1 (1.23%) Perl
2 1 (1.23%) VB6
Qualifications
1 12 (14.81%) Microsoft Certification
2 7 (8.64%) MCSE
3 4 (4.94%) MCITP
3 4 (4.94%) Network+ Certification
3 4 (4.94%) MCSA
3 4 (4.94%) MCP
3 4 (4.94%) CCNA
3 4 (4.94%) Cisco Certification
4 3 (3.70%) A+ Certification
5 1 (1.23%) Degree
5 1 (1.23%) SC Cleared
5 1 (1.23%) Security Cleared
5 1 (1.23%) HND
5 1 (1.23%) MCDST
5 1 (1.23%) MCTS
Quality Assurance & Compliance
1 10 (12.35%) SLA
2 1 (1.23%) ISO/IEC 27001
System Software
1 42 (51.85%) Active Directory
2 20 (24.69%) VMware Infrastructure
3 16 (19.75%) Hyper-V
4 6 (7.41%) vSphere
4 6 (7.41%) XenApp
5 2 (2.47%) VMware ESX
5 2 (2.47%) Terminal Services
5 2 (2.47%) MetaFrame
5 2 (2.47%) XenServer
5 2 (2.47%) Microsoft Virtual Server
6 1 (1.23%) VMware ESXi
6 1 (1.23%) Xen
Systems Management
1 3 (3.70%) Norton AntiVirus
1 3 (3.70%) Backup Exec
2 1 (1.23%) Sysprep
2 1 (1.23%) SCCM
2 1 (1.23%) Nagios
2 1 (1.23%) ARCserve
Vendors
1 42 (51.85%) Microsoft
2 26 (32.10%) VMware
3 24 (29.63%) Citrix
4 11 (13.58%) Cisco
5 4 (4.94%) Symantec
5 4 (4.94%) HP
5 4 (4.94%) Dell
6 2 (2.47%) Intel
6 2 (2.47%) Lotus
7 1 (1.23%) AVG
7 1 (1.23%) Fortinet
7 1 (1.23%) SonicWALL
7 1 (1.23%) Barracuda Networks
7 1 (1.23%) Kaspersky
7 1 (1.23%) Red Hat
7 1 (1.23%) Apple
7 1 (1.23%) Juniper
7 1 (1.23%) NetApp
7 1 (1.23%) Oracle
7 1 (1.23%) Sybase
Coventry, West Midlands (County)
Senitor Associates
Salary: £22000 - £24000 per annum + Benefits + Great Company
Posted: 4 days ago
Worcestershire
Kingfisher Consultancy
Salary: £30000 - £40000 per annum + Benefits
Posted: 5 days ago
Lichfield
Recruitment Genius
Salary: £19000 - £22000 per annum
Posted: 12 days ago
Coventry
Erin Associates
Salary: £29500 - £30000 per annum + Benefits
Posted: 13 days ago
Birmingham
Barclay Anderson
Salary: £30,000 - £35,000 per year
Posted: 18 days ago
Birmingham
Bluetownonline Ltd
Salary: Competitive
Posted: 25 days ago
Birmingham
Newton Blue
Salary: £30000 - £37000 per annum
Posted: 26 days ago