The statistics below represent IT jobs advertised across the West Midlands region that had IT Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 February 2017 with a comparison to same period over 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
IT Support
England / West Midlands
Rank 146 149 133
Rank change year-on-year
+3 -16
Permanent jobs requiring an IT Support 56 91 96
As % of all permanent IT jobs located in the West Midlands 1.21% 1.54% 1.89%
As % of the Job Titles category 1.24% 1.59% 1.95%
Number of salaries quoted 55 78 81
Median salary £23,500 £23,500 £25,000
Median salary % change year-on-year
- -6.00%
90% offered a salary of more than £20,000 £21,000 £19,500
10% offered a salary of more than £31,016 £33,900 £32,500
UK excluding London median salary £25,000 £25,000 £24,690
% change year-on-year
- +1.25%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4505 5724 4916
As % of all permanent IT jobs located in the West Midlands 97.28% 96.56% 96.79%
Number of salaries quoted 3672 4733 4225
Median salary £40,000 £40,500 £39,000
Median salary % change year-on-year
-1.23% +3.84%
90% offered a salary of more than £24,500 £25,000 £22,500
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

IT Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured IT Support in the job title.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 25 February 2017.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -12 17 £22,500 -4.25% 3
Shropshire +1 8 £23,000 +21.05% 1
Worcestershire -4 7 £22,500 -18.18% 2
Coventry +19 6 £22,500 -23.07% 1
Staffordshire +1 6 £23,500 - 1
Warwickshire +20 4 £26,500 +23.25% 1
Solihull -5 3 £25,500 +21.42% 3
Wolverhampton +10 2 £30,000 +26.31%
IT Support
England

IT Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 February 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring IT Support in the job title.

1 131 (83.97%) Windows
2 85 (54.49%) Active Directory
3 79 (50.64%) Microsoft
4 66 (42.31%) Windows Server
5 58 (37.18%) Windows 7
6 54 (34.62%) MS Exchange
7 50 (32.05%) VMware
7 50 (32.05%) Windows Server 2008
8 46 (29.49%) MS Excel
9 40 (25.64%) MS Office
10 38 (24.36%) Windows 10
11 35 (22.44%) Windows Server 2012
12 32 (20.51%) ITIL
13 29 (18.59%) Windows 8
14 26 (16.67%) Citrix
15 25 (16.03%) Exchange Server 2010
16 21 (13.46%) VMware Infrastructure
17 19 (12.18%) LAN
18 18 (11.54%) Exchange Server 2013
19 17 (10.90%) Firewall
19 17 (10.90%) Hyper-V
19 17 (10.90%) Degree
20 15 (9.62%) DNS
20 15 (9.62%) SQL
21 14 (8.97%) Office 365
22 13 (8.33%) SQL Server
22 13 (8.33%) Cisco
23 12 (7.69%) TCP/IP
24 11 (7.05%) Windows Server 2003
24 11 (7.05%) WAN

IT Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (34.62%) MS Exchange
2 25 (16.03%) Exchange Server 2010
3 18 (11.54%) Exchange Server 2013
4 8 (5.13%) Exchange Server 2007
5 7 (4.49%) SharePoint
6 5 (3.21%) IIS
7 3 (1.92%) Exchange Server 2003
8 2 (1.28%) Apache
9 1 (0.64%) IBM Notes
Applications
1 46 (29.49%) MS Excel
2 40 (25.64%) MS Office
3 2 (1.28%) MS PowerPoint
3 2 (1.28%) MS Project
3 2 (1.28%) MS Visio
Business Applications
1 2 (1.28%) SAP Business One
2 1 (0.64%) Dynamics AX
2 1 (0.64%) Infor LN
2 1 (0.64%) MFGPRO
2 1 (0.64%) NetSuite
Cloud Services
1 14 (8.97%) Office 365
2 4 (2.56%) Microsoft Azure
3 3 (1.92%) Amazon AWS
4 1 (0.64%) Azure Active Directory
4 1 (0.64%) G Suite
4 1 (0.64%) SaaS
Communications & Networking
1 19 (12.18%) LAN
2 17 (10.90%) Firewall
3 15 (9.62%) DNS
4 12 (7.69%) TCP/IP
5 11 (7.05%) WAN
6 10 (6.41%) DHCP
7 8 (5.13%) SAN
8 6 (3.85%) Wireless
9 4 (2.56%) VoIP
9 4 (2.56%) VPN
10 3 (1.92%) Cisco IOS
10 3 (1.92%) Internet
10 3 (1.92%) Remote Desktop
10 3 (1.92%) VLAN
11 2 (1.28%) 3G
11 2 (1.28%) NAS
11 2 (1.28%) Network Security
11 2 (1.28%) Wi-Fi
12 1 (0.64%) BGP
12 1 (0.64%) MPLS
Database & Business Intelligence
1 13 (8.33%) SQL Server
2 2 (1.28%) MongoDB
2 2 (1.28%) MS Access
2 2 (1.28%) Oracle Database
3 1 (0.64%) Crystal Reports
3 1 (0.64%) MySQL
3 1 (0.64%) SQL Server 2008
3 1 (0.64%) SQL Server Reporting Services
Development Applications
1 2 (1.28%) Jenkins
2 1 (0.64%) SQL Server Management Studio (SSMS)
General
1 9 (5.77%) Manufacturing
2 6 (3.85%) Law
3 4 (2.56%) Finance
3 4 (2.56%) Legal
4 3 (1.92%) Retail
5 2 (1.28%) Advertising
5 2 (1.28%) Automotive
5 2 (1.28%) Marketing
6 1 (0.64%) Aerospace
6 1 (0.64%) French Language
6 1 (0.64%) German Language
6 1 (0.64%) Swedish Language
6 1 (0.64%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (2.56%) .NET
1 4 (2.56%) Web Services
2 3 (1.92%) HTML
3 1 (0.64%) CSS
Miscellaneous
1 7 (4.49%) Analytical Skills
1 7 (4.49%) Enterprise Storage
2 6 (3.85%) Fat Client
2 6 (3.85%) Thin Client
3 4 (2.56%) Driving Licence
3 4 (2.56%) FMCG
3 4 (2.56%) Handset
4 3 (1.92%) Blackberry
4 3 (1.92%) Client/Server
4 3 (1.92%) Computer Science
4 3 (1.92%) iPad
4 3 (1.92%) Management Information System
5 2 (1.28%) Data Centre
5 2 (1.28%) Mobile Computing
5 2 (1.28%) Video Conferencing
6 1 (0.64%) Clustering
6 1 (0.64%) Fintech
6 1 (0.64%) iPhone
6 1 (0.64%) PDA
6 1 (0.64%) Smartphone
Operating Systems
1 131 (83.97%) Windows
2 66 (42.31%) Windows Server
3 58 (37.18%) Windows 7
4 50 (32.05%) Windows Server 2008
5 38 (24.36%) Windows 10
6 35 (22.44%) Windows Server 2012
7 29 (18.59%) Windows 8
8 11 (7.05%) Windows Server 2003
9 10 (6.41%) Windows XP
10 8 (5.13%) Linux
11 7 (4.49%) Android
11 7 (4.49%) Apple iOS
12 3 (1.92%) Windows Vista
13 1 (0.64%) Ubuntu
13 1 (0.64%) Windows 2000
13 1 (0.64%) Windows Mobile
Processes & Methodologies
1 32 (20.51%) ITIL
2 6 (3.85%) Line Management
2 6 (3.85%) Service Management
3 5 (3.21%) Incident Management
3 5 (3.21%) Project Management
4 4 (2.56%) Data Extraction
4 4 (2.56%) ERP
4 4 (2.56%) Problem Management
5 3 (1.92%) DevOps
5 3 (1.92%) Disaster Recovery
5 3 (1.92%) Document Management
5 3 (1.92%) Logistics
5 3 (1.92%) Root Cause Analysis
5 3 (1.92%) Software Engineering
6 2 (1.28%) Change Control
6 2 (1.28%) Cybersecurity
6 2 (1.28%) Mobile Device Management
6 2 (1.28%) Operational Acceptance Testing
6 2 (1.28%) People Management
6 2 (1.28%) Software Distribution
Programming Languages
1 15 (9.62%) SQL
2 5 (3.21%) VBA
3 2 (1.28%) Bash Shell
3 2 (1.28%) Java
3 2 (1.28%) Jython
3 2 (1.28%) PHP
3 2 (1.28%) Python
3 2 (1.28%) VB
4 1 (0.64%) C
4 1 (0.64%) C#
4 1 (0.64%) JavaScript
4 1 (0.64%) PowerShell
4 1 (0.64%) T-SQL
4 1 (0.64%) VB.NET
Qualifications
1 17 (10.90%) Degree
2 11 (7.05%) ITIL Certification
3 10 (6.41%) Microsoft Certification
4 5 (3.21%) MCSE
5 4 (2.56%) Security Cleared
6 3 (1.92%) Cisco Certification
7 1 (0.64%) CCNA
7 1 (0.64%) Citrix Certification
7 1 (0.64%) DBS Check
7 1 (0.64%) DV Cleared
7 1 (0.64%) GNVQ
7 1 (0.64%) HND
7 1 (0.64%) MCITP
7 1 (0.64%) MCSA
7 1 (0.64%) SC Cleared
7 1 (0.64%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (7.05%) SLA
2 2 (1.28%) BS25999
2 2 (1.28%) ISO/IEC 27001
3 1 (0.64%) PCI DSS
System Software
1 85 (54.49%) Active Directory
2 21 (13.46%) VMware Infrastructure
3 17 (10.90%) Hyper-V
4 4 (2.56%) XenApp
4 4 (2.56%) XenDesktop
5 2 (1.28%) Terminal Services
5 2 (1.28%) VMware ESXi
5 2 (1.28%) vSphere
6 1 (0.64%) VMware ESX
Systems Management
1 2 (1.28%) SCCM
2 1 (0.64%) Backup Exec
2 1 (0.64%) Cisco CUCM
2 1 (0.64%) McAfee ePO
2 1 (0.64%) Norton AntiVirus
2 1 (0.64%) Tivoli
2 1 (0.64%) WSUS
Vendors
1 79 (50.64%) Microsoft
2 50 (32.05%) VMware
3 26 (16.67%) Citrix
4 13 (8.33%) Cisco
5 8 (5.13%) NetApp
5 8 (5.13%) SAP
6 7 (4.49%) Dell
6 7 (4.49%) EqualLogic
7 6 (3.85%) Intel
8 4 (2.56%) Apple
9 2 (1.28%) Adobe
9 2 (1.28%) IBM
9 2 (1.28%) Intel Security
9 2 (1.28%) Oracle
9 2 (1.28%) Symantec
10 1 (0.64%) EMC
10 1 (0.64%) HP
10 1 (0.64%) JD Edwards
10 1 (0.64%) Sage
10 1 (0.64%) Veritas
Malvern, Worcestershire
Senitor Associates
Salary: £18000 - £22000 per annum + perm
Posted: Yesterday
West Midlands
Washington Frank
Salary: £31 - £50000 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £18000 - £19000 per annum + Great Benefits + Company
Posted: Yesterday
Redditch, Worcestershire
Oscar
Salary: £20000 - £24000 per annum
Posted: 5 days ago
Solihull, West Midlands (County)
RecruitmentRevolution.com Limited
Salary: Up to £36,000 per annum +on-call+OT bonus + extensive benefits package
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
ReThink Recruitment
Salary: £25000.00 - £28500.00 per annum + Pension, training
Posted: 2 days ago
Birmingham, West Midlands (County)
Douglas-Scott
Salary: £18000 - £23000 per annum + Good Package
Posted: 5 days ago
Solihull
Hays Specialist Recruitment Ltd
Salary: £26000.00 per annum
Posted: 11 days ago
Solihull
Recruitment Revolution Limited
Salary: £24,000 - £27,000 plus shift allowance + Extensive Benefits
Posted: 19 days ago
Telford
Hays Specialist Recruitment Ltd
Salary: £28000.00 - £35000.00 per annum
Posted: 19 days ago
Warwick, Warwickshire
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 5 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 5 days ago