The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
IT Support
Rank 170 155 182
Rank change year-on-year
-15 +27
Permanent jobs requiring an IT Support 52 49 20
As % of all permanent IT jobs located in the West Midlands 0.90% 0.92% 0.43%
As % of the Job Titles category 0.95% 0.96% 0.45%
Number of salaries quoted 52 43 18
Average salary £27,000 £23,500 £26,250
Average salary % change year-on-year
+14.89% -10.47%
90% offered a salary of more than £19,600 £17,600 £19,000
10% offered a salary of more than £32,500 £60,000 £40,589
UK excluding London average salary £25,000 £23,000 £25,000
% change year-on-year
+8.69% -8.00%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5472 5089 4432
As % of all permanent IT jobs located in the West Midlands 95.20% 95.69% 95.05%
Number of salaries quoted 4699 4349 3805
Average salary £38,000 £37,500 £37,500
Average salary % change year-on-year
+1.33% -
90% offered a salary of more than £24,000 £23,500 £25,000
10% offered a salary of more than £62,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 24 October 2014.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +6 14 £27,850 -53.58% 2
Birmingham -8 11 £27,500 +19.56% 2
Staffordshire -18 11 £25,000 +6.38% 1
Coventry -10 6 £22,442 -16.88%
Worcestershire - 4 £32,500 -
Solihull -3 2 £29,000 +45.00% 1
Walsall - 1 £20,000 - 1
West Bromwich - 1 £18,000 - 1
Wolverhampton - 1 £24,000 -
Herefordshire - 1 £21,000 -
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 October 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 83 (83.00%) Windows
2 52 (52.00%) Microsoft
3 38 (38.00%) VMware
3 38 (38.00%) MS Excel
3 38 (38.00%) MS Exchange
4 37 (37.00%) Active Directory
5 35 (35.00%) Citrix
5 35 (35.00%) Windows Server 2008
6 31 (31.00%) VMware Infrastructure
7 30 (30.00%) Windows Server 2003
8 26 (26.00%) LAN
8 26 (26.00%) ITIL
9 25 (25.00%) TCP/IP
9 25 (25.00%) Windows Server 2012
10 24 (24.00%) WAN
11 22 (22.00%) Firewall
12 21 (21.00%) Cisco
12 21 (21.00%) SQL Server
13 20 (20.00%) SharePoint
13 20 (20.00%) VMware ESX
14 19 (19.00%) MS Office
15 18 (18.00%) Windows XP
16 17 (17.00%) Hyper-V
16 17 (17.00%) XenApp
17 15 (15.00%) Exchange Server 2010
17 15 (15.00%) SQL
17 15 (15.00%) Disaster Recovery
18 14 (14.00%) Cisco Certification
18 14 (14.00%) XenDesktop
19 13 (13.00%) Windows 7

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 October 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (38.00%) MS Exchange
2 20 (20.00%) SharePoint
3 15 (15.00%) Exchange Server 2010
4 12 (12.00%) Exchange Server 2013
5 6 (6.00%) IBM Notes
5 6 (6.00%) Blackberry Enterprise Server
6 5 (5.00%) Exchange Server 2003
6 5 (5.00%) Lync
7 3 (3.00%) Lotus Domino
8 2 (2.00%) IIS
8 2 (2.00%) Exchange Server 2007
9 1 (1.00%) SharePoint Server
9 1 (1.00%) WorkSite
Applications
1 38 (38.00%) MS Excel
2 19 (19.00%) MS Office
3 1 (1.00%) MS Project
3 1 (1.00%) MS PowerPoint
Business Applications
1 1 (1.00%) Exchequer
1 1 (1.00%) Dynamics AX
1 1 (1.00%) Line 500
1 1 (1.00%) Sage 50
Cloud Services
1 9 (9.00%) Office 365
Communications & Networking
1 26 (26.00%) LAN
2 25 (25.00%) TCP/IP
3 24 (24.00%) WAN
4 22 (22.00%) Firewall
5 12 (12.00%) DNS
5 12 (12.00%) iSCSI
6 11 (11.00%) SSH
7 10 (10.00%) VPN
8 9 (9.00%) NAS
8 9 (9.00%) Fibre Channel
8 9 (9.00%) NetScaler
9 7 (7.00%) DHCP
10 5 (5.00%) SAN
11 3 (3.00%) Internet
11 3 (3.00%) Ethernet
11 3 (3.00%) VoIP
12 2 (2.00%) IP Telephony
13 1 (1.00%) GPRS
13 1 (1.00%) Network Security
13 1 (1.00%) Wireless
Database & Business Intelligence
1 21 (21.00%) SQL Server
2 4 (4.00%) SQL Server 2008
2 4 (4.00%) SQL Server 2012
3 2 (2.00%) BusinessObjects
3 2 (2.00%) SQL Server 2005
4 1 (1.00%) MS Access
4 1 (1.00%) Relational Database
4 1 (1.00%) MySQL
General
1 8 (8.00%) Manufacturing
2 7 (7.00%) Finance
3 5 (5.00%) Retail
4 2 (2.00%) Retail Banking
4 2 (2.00%) Banking
4 2 (2.00%) Telecoms
5 1 (1.00%) Marketing
5 1 (1.00%) Aerospace
5 1 (1.00%) Automotive
5 1 (1.00%) Law
5 1 (1.00%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.00%) .NET
1 1 (1.00%) .NET Framework
Miscellaneous
1 11 (11.00%) Blackberry
2 5 (5.00%) Computer Science
3 3 (3.00%) Analytical Skills
3 3 (3.00%) EPoS
4 2 (2.00%) iPhone
4 2 (2.00%) Mobile App
5 1 (1.00%) Data Structures
5 1 (1.00%) Smartphone
5 1 (1.00%) PDA
5 1 (1.00%) Statistics
5 1 (1.00%) Mathematics
Operating Systems
1 83 (83.00%) Windows
2 35 (35.00%) Windows Server 2008
3 30 (30.00%) Windows Server 2003
4 25 (25.00%) Windows Server 2012
5 18 (18.00%) Windows XP
6 13 (13.00%) Windows 7
7 11 (11.00%) Windows 8
8 6 (6.00%) Apple iOS
9 4 (4.00%) Windows Vista
10 3 (3.00%) Linux
11 2 (2.00%) UNIX
11 2 (2.00%) Android
12 1 (1.00%) Windows 2000 Server
12 1 (1.00%) Windows 2000
Processes & Methodologies
1 26 (26.00%) ITIL
2 15 (15.00%) Disaster Recovery
3 6 (6.00%) ERP
4 3 (3.00%) Service Management
4 3 (3.00%) E-Commerce
5 2 (2.00%) PRINCE2
6 1 (1.00%) Project Management
6 1 (1.00%) Change Management
6 1 (1.00%) ITSM
6 1 (1.00%) Data Security
6 1 (1.00%) SEO
6 1 (1.00%) Business Continuity
6 1 (1.00%) Document Management
6 1 (1.00%) Logistics
6 1 (1.00%) Project Planning
6 1 (1.00%) Root Cause Analysis
Programming Languages
1 15 (15.00%) SQL
2 2 (2.00%) VB
2 2 (2.00%) VBA
3 1 (1.00%) T-SQL
3 1 (1.00%) C#
Qualifications
1 14 (14.00%) Cisco Certification
2 10 (10.00%) Microsoft Certification
2 10 (10.00%) MCSE
3 9 (9.00%) CCNA
3 9 (9.00%) CCA
3 9 (9.00%) Citrix Certification
3 9 (9.00%) VMware Certified Professional (VCP)
3 9 (9.00%) Degree
4 6 (6.00%) NCDA
5 2 (2.00%) HND
5 2 (2.00%) Security Cleared
6 1 (1.00%) SC Cleared
6 1 (1.00%) ITIL Certification
6 1 (1.00%) MCSA
6 1 (1.00%) MCP
6 1 (1.00%) HNC
Quality Assurance & Compliance
1 10 (10.00%) SLA
2 1 (1.00%) COBIT
System Software
1 37 (37.00%) Active Directory
2 31 (31.00%) VMware Infrastructure
3 20 (20.00%) VMware ESX
4 17 (17.00%) Hyper-V
4 17 (17.00%) XenApp
5 14 (14.00%) XenDesktop
6 12 (12.00%) vSphere
7 9 (9.00%) VMware ESXi
8 1 (1.00%) ISA Server
8 1 (1.00%) XenServer
Systems Management
1 10 (10.00%) Backup Exec
2 1 (1.00%) SCCM
2 1 (1.00%) Symantec Endpoint Protection
Vendors
1 52 (52.00%) Microsoft
2 38 (38.00%) VMware
3 35 (35.00%) Citrix
4 21 (21.00%) Cisco
5 13 (13.00%) HP
6 10 (10.00%) IBM
7 9 (9.00%) EMC
7 9 (9.00%) NetApp
7 9 (9.00%) Siemens
7 9 (9.00%) Mitel
8 7 (7.00%) Apple
9 6 (6.00%) Lotus
10 5 (5.00%) SonicWALL
10 5 (5.00%) Kaseya
11 4 (4.00%) Avaya
12 2 (2.00%) Sage
12 2 (2.00%) Business Objects
12 2 (2.00%) SAP
13 1 (1.00%) Unisys
13 1 (1.00%) Oracle
West Bromwich, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum + benefits
Posted: 15 hours ago
Sutton Coldfield, West Midlands (County)
Coburg Banks IT
Salary: £24000 - £25000 per annum + Car Allowance £3,600, Pension
Posted: Yesterday
Birmingham
Netcom Resourcing
Salary: £18,000 - £25,000 per year
Posted: Yesterday
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £27850 per annum + excellent package
Posted: Yesterday
Sutton Coldfield, West Midlands (County)
Coburg Banks IT
Salary: £24000 - £25000 per annum + Car Allowance £3,600, Pension
Posted: Yesterday
Oldbury, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Qualifications, Benefits
Posted: 2 days ago
West Midlands
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 3 days ago
Walsall, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £22000 - £28000 per annum + Benefits
Posted: 3 days ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: From £28,000 to £35,000 per annum £28k - £35k plus Pension + bonus + h
Posted: 3 days ago
Lichfield, Staffordshire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits, Car
Posted: 3 days ago
Birmingham
Edenhouse solutions ltd
Salary: Competitive
Posted: 23 days ago
Warwickshire
Venn Group - UK
Salary: 18000 Per Annum
Posted: 24 days ago