The statistics below represent IT jobs advertised across the West Midlands region that had IT Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
IT Support
England / West Midlands
Rank 145 122 132
Rank change year-on-year
-23 +10
Permanent jobs requiring an IT Support 71 102 90
As % of all permanent IT jobs located in the West Midlands 1.49% 1.92% 1.79%
As % of the Job Titles category 1.53% 1.99% 1.84%
Number of salaries quoted 71 79 75
Median salary £22,500 £23,000 £25,000
Median salary % change year-on-year
-2.17% -8.00%
90% offered a salary of more than £19,000 £20,065 £19,500
10% offered a salary of more than £32,500 £32,500 £30,300
UK excluding London median salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4643 5130 4894
As % of all permanent IT jobs located in the West Midlands 97.40% 96.41% 97.61%
Number of salaries quoted 3690 4264 4290
Median salary £40,000 £40,000 £38,500
Median salary % change year-on-year
- +3.89%
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £59,190 £55,000 £57,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

IT Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured IT Support in the job title.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 22 January 2017.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -18 20 £22,500 -3.22% 2
Shropshire +1 12 £22,750 +8.33% 1
Worcestershire -3 10 £23,000 +4.54% 2
Warwickshire +22 9 £19,500 -9.30% 1
Coventry +8 5 £27,000 +3.84% 3
Staffordshire -19 5 £20,000 -14.89% 3
Wolverhampton +11 2 £30,000 +26.31%
Solihull -12 2 £32,500 +54.76%
Herefordshire -25 1 £35,000 +32.07%
IT Support
England

IT Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 January 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring IT Support in the job title.

1 143 (79.01%) Windows
2 90 (49.72%) Microsoft
2 90 (49.72%) Active Directory
3 69 (38.12%) Windows Server
4 64 (35.36%) Windows 7
5 58 (32.04%) MS Exchange
6 56 (30.94%) MS Excel
7 54 (29.83%) Windows Server 2008
8 48 (26.52%) VMware
9 44 (24.31%) MS Office
10 43 (23.76%) ITIL
11 40 (22.10%) Windows 10
12 39 (21.55%) Windows Server 2012
13 32 (17.68%) Windows 8
14 29 (16.02%) Exchange Server 2010
15 26 (14.36%) Citrix
16 25 (13.81%) Exchange Server 2013
17 22 (12.15%) LAN
17 22 (12.15%) Degree
18 21 (11.60%) Hyper-V
18 21 (11.60%) Firewall
19 20 (11.05%) SQL
20 19 (10.50%) VMware Infrastructure
21 18 (9.94%) SQL Server
21 18 (9.94%) DNS
22 16 (8.84%) Microsoft Certification
22 16 (8.84%) Office 365
23 15 (8.29%) SLA
23 15 (8.29%) Cisco
23 15 (8.29%) WAN

IT Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (32.04%) MS Exchange
2 29 (16.02%) Exchange Server 2010
3 25 (13.81%) Exchange Server 2013
4 12 (6.63%) Exchange Server 2007
5 7 (3.87%) IIS
6 6 (3.31%) SharePoint
7 3 (1.66%) Exchange Server 2003
7 3 (1.66%) Skype for Business
8 2 (1.10%) Apache
8 2 (1.10%) JBoss
8 2 (1.10%) Tomcat
8 2 (1.10%) WebSphere
9 1 (0.55%) CMS
9 1 (0.55%) IBM Notes
Applications
1 56 (30.94%) MS Excel
2 44 (24.31%) MS Office
3 3 (1.66%) Spreadsheet
4 2 (1.10%) MS PowerPoint
4 2 (1.10%) MS Project
4 2 (1.10%) MS Visio
Business Applications
1 2 (1.10%) SAP Business One
2 1 (0.55%) Dynamics AX
2 1 (0.55%) Infor LN
2 1 (0.55%) MFGPRO
2 1 (0.55%) Salesforce.com CRM
Cloud Services
1 16 (8.84%) Office 365
2 7 (3.87%) Microsoft Azure
3 4 (2.21%) Amazon AWS
4 1 (0.55%) Azure Active Directory
4 1 (0.55%) G Suite
4 1 (0.55%) OneDrive
4 1 (0.55%) SaaS
Communications & Networking
1 22 (12.15%) LAN
2 21 (11.60%) Firewall
3 18 (9.94%) DNS
4 15 (8.29%) WAN
5 14 (7.73%) DHCP
6 12 (6.63%) TCP/IP
7 8 (4.42%) VPN
8 6 (3.31%) SAN
8 6 (3.31%) VLAN
9 5 (2.76%) VoIP
10 4 (2.21%) Wireless
11 3 (1.66%) Cisco IOS
12 2 (1.10%) 3G
12 2 (1.10%) Internet
12 2 (1.10%) Remote Desktop
12 2 (1.10%) Wi-Fi
13 1 (0.55%) BGP
13 1 (0.55%) EIGRP
13 1 (0.55%) ICMP
13 1 (0.55%) SSL
Database & Business Intelligence
1 18 (9.94%) SQL Server
2 2 (1.10%) MS Access
2 2 (1.10%) Relational Database
2 2 (1.10%) SQL Server 2008
3 1 (0.55%) Crystal Reports
3 1 (0.55%) Data Mining
3 1 (0.55%) SQL Server Reporting Services
Development Applications
1 1 (0.55%) ProC
1 1 (0.55%) SQL Server Management Studio (SSMS)
General
1 11 (6.08%) Manufacturing
2 9 (4.97%) Law
3 8 (4.42%) Finance
4 6 (3.31%) Legal
5 5 (2.76%) Retail
6 4 (2.21%) Advertising
6 4 (2.21%) French Language
6 4 (2.21%) German Language
7 3 (1.66%) Telecoms
8 2 (1.10%) Multimedia
8 2 (1.10%) Publishing
8 2 (1.10%) Swedish Language
9 1 (0.55%) Automotive
9 1 (0.55%) Marketing
9 1 (0.55%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (2.21%) .NET
2 3 (1.66%) HTML
3 2 (1.10%) Web Services
4 1 (0.55%) CSS
Miscellaneous
1 6 (3.31%) Fat Client
1 6 (3.31%) Thin Client
2 5 (2.76%) Analytical Skills
2 5 (2.76%) Driving Licence
2 5 (2.76%) Enterprise Storage
3 4 (2.21%) Data Extraction
3 4 (2.21%) FMCG
3 4 (2.21%) Handset
4 3 (1.66%) Blackberry
4 3 (1.66%) Client/Server
4 3 (1.66%) iPad
4 3 (1.66%) Mobile Computing
4 3 (1.66%) Replication
5 2 (1.10%) Computer Science
5 2 (1.10%) Management Information System
5 2 (1.10%) Video Conferencing
6 1 (0.55%) Health Informatics
6 1 (0.55%) Informatics
6 1 (0.55%) Mathematics
6 1 (0.55%) PDA
Operating Systems
1 143 (79.01%) Windows
2 69 (38.12%) Windows Server
3 64 (35.36%) Windows 7
4 54 (29.83%) Windows Server 2008
5 40 (22.10%) Windows 10
6 39 (21.55%) Windows Server 2012
7 32 (17.68%) Windows 8
8 13 (7.18%) Windows Server 2003
9 9 (4.97%) Windows XP
10 8 (4.42%) Apple iOS
11 6 (3.31%) Android
11 6 (3.31%) Linux
12 3 (1.66%) Unix
13 2 (1.10%) Windows Mobile
13 2 (1.10%) Windows Vista
14 1 (0.55%) Ubuntu
14 1 (0.55%) Windows 2000
Processes & Methodologies
1 43 (23.76%) ITIL
2 9 (4.97%) Project Management
3 8 (4.42%) Incident Management
4 7 (3.87%) Service Management
5 6 (3.31%) ERP
6 5 (2.76%) Problem Management
7 4 (2.21%) Contract Management
7 4 (2.21%) CRM
7 4 (2.21%) Line Management
7 4 (2.21%) Mentoring
8 3 (1.66%) Business Analysis
8 3 (1.66%) Change Management
8 3 (1.66%) Disaster Recovery
8 3 (1.66%) Migration
8 3 (1.66%) Mobile Device Management
8 3 (1.66%) Root Cause Analysis
8 3 (1.66%) Time Management
9 2 (1.10%) Operational Acceptance Testing
9 2 (1.10%) People Management
9 2 (1.10%) Web Development
Programming Languages
1 20 (11.05%) SQL
2 6 (3.31%) VBA
3 3 (1.66%) C#
3 3 (1.66%) VB
4 2 (1.10%) Java
4 2 (1.10%) PHP
4 2 (1.10%) PowerShell
5 1 (0.55%) C
5 1 (0.55%) JavaScript
5 1 (0.55%) Tcl
5 1 (0.55%) T-SQL
5 1 (0.55%) VB.NET
Qualifications
1 22 (12.15%) Degree
2 16 (8.84%) Microsoft Certification
3 12 (6.63%) ITIL Certification
4 11 (6.08%) MCSE
5 7 (3.87%) MCSA
6 4 (2.21%) Cisco Certification
6 4 (2.21%) Security Cleared
7 3 (1.66%) MCP
8 2 (1.10%) MCITP
9 1 (0.55%) CCNA
9 1 (0.55%) DBS Check
9 1 (0.55%) DV Cleared
9 1 (0.55%) HND
9 1 (0.55%) SC Cleared
9 1 (0.55%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (8.29%) SLA
2 1 (0.55%) Data Quality
System Software
1 90 (49.72%) Active Directory
2 21 (11.60%) Hyper-V
3 19 (10.50%) VMware Infrastructure
4 5 (2.76%) VMware ESXi
5 4 (2.21%) XenApp
6 3 (1.66%) vSphere
6 3 (1.66%) XenDesktop
7 2 (1.10%) Terminal Services
8 1 (0.55%) VMware ESX
Systems Management
1 4 (2.21%) Norton AntiVirus
2 3 (1.66%) Backup Exec
2 3 (1.66%) Cisco CUCM
3 2 (1.10%) SCCM
4 1 (0.55%) McAfee ePO
4 1 (0.55%) Tivoli
4 1 (0.55%) WSUS
Vendors
1 90 (49.72%) Microsoft
2 48 (26.52%) VMware
3 26 (14.36%) Citrix
4 15 (8.29%) Cisco
5 10 (5.52%) SAP
6 6 (3.31%) Intel
6 6 (3.31%) NetApp
7 5 (2.76%) Dell
7 5 (2.76%) EqualLogic
7 5 (2.76%) Symantec
8 4 (2.21%) Apple
8 4 (2.21%) Sophos
8 4 (2.21%) Veeam
9 3 (1.66%) Kaspersky
9 3 (1.66%) Sage
10 2 (1.10%) Adobe
10 2 (1.10%) IBM
11 1 (0.55%) EMC
11 1 (0.55%) HP
11 1 (0.55%) Lotus
Warwickshire
Network ITR
Salary: £38000 - £40000 per annum
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Experis Ltd
Salary: £19000 - £23000 per annum
Posted: 3 days ago
Redditch, Worcestershire
Oscar
Salary: £20000 - £24000 per annum
Posted: 5 days ago
Smethwick, West Midlands (County)
Pimlico Banks Recruitment
Salary: Up to £34,000 per annum
Posted: 3 days ago
Coventry, West Midlands (County)
RM plc
Salary: £18000 - £23000 per annum + Bonus & Benefits
Posted: 4 days ago
Coventry, West Midlands (County)
Big Red Recruitment
Salary: £20000 - £25000 per annum + pension + other benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £18000 - £19000 per annum + Great Benefits + Company
Posted: 5 days ago
Coventry, West Midlands (County)
Warwick University Enterprises Ltd
Salary: From £29,301 to £38,183 per annum
Posted: 9 days ago
Telford
Bluetown Online LTD
Posted: 16 days ago
Tamworth, Staffordshire
Bluetownonline
Posted: 4 days ago
Bromsgrove
Recruitment Genius Ltd
Salary: £23500 - £27500 per annum
Posted: 19 days ago
Birmingham, West Midlands (County)
networx
Salary: From £20,000 to £25,000 per annum dependent on skill
Posted: 2 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £29250 per annum + pen, 5w hol, DIS, salary increments
Posted: 5 days ago