The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
IT Support
Rank 146 122 119
Rank change year-on-year
-24 -3
Permanent jobs requiring an IT Support 86 91 77
As % of all permanent IT jobs located in the West Midlands 1.52% 1.83% 1.80%
As % of the Job Titles category 1.58% 1.89% 1.87%
Number of salaries quoted 72 74 73
Average salary £23,250 £25,000 £23,500
Average salary % change year-on-year
-7.00% +6.38%
90% offered a salary of more than £20,500 £19,500 £18,500
10% offered a salary of more than £33,500 £29,400 £50,000
UK excluding London average salary £25,000 £25,000 £25,000
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5435 4807 4112
As % of all permanent IT jobs located in the West Midlands 96.02% 96.72% 96.25%
Number of salaries quoted 4524 4181 3382
Average salary £42,500 £39,000 £37,905
Average salary % change year-on-year
+8.97% +2.88%
90% offered a salary of more than £25,000 £22,500 £23,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 13 February 2016.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +12 37 £23,500 -2.08% 4
Staffordshire +2 18 £23,500 -4.08% 3
Warwickshire -12 12 £21,500 +10.25% 8
Coventry -19 10 £29,250 +17.00%
Solihull +4 4 £21,000 -19.23% 1
Worcestershire -4 3 £25,250 +32.89% 3
Shropshire +8 2 £19,000 -22.44%
Wolverhampton +5 2 £23,750 -41.35%
Herefordshire +5 1 £26,500 +15.21%
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 13 February 2016, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 110 (57.89%) Windows
2 66 (34.74%) Active Directory
3 63 (33.16%) Microsoft
4 47 (24.74%) MS Excel
5 45 (23.68%) Windows Server
6 40 (21.05%) MS Office
7 37 (19.47%) VMware
7 37 (19.47%) Windows Server 2008
8 35 (18.42%) ITIL
9 30 (15.79%) SQL Server
9 30 (15.79%) Windows 7
10 29 (15.26%) MS Exchange
11 28 (14.74%) SQL
12 26 (13.68%) SLA
13 24 (12.63%) TCP/IP
14 23 (12.11%) Unix
15 22 (11.58%) Windows Server 2003
15 22 (11.58%) Windows Server 2012
16 21 (11.05%) Windows XP
17 20 (10.53%) Linux
17 20 (10.53%) Windows 8
18 19 (10.00%) WAN
19 18 (9.47%) LAN
19 18 (9.47%) .NET
19 18 (9.47%) VMware Infrastructure
19 18 (9.47%) Manufacturing
20 17 (8.95%) Exchange Server 2010
20 17 (8.95%) Asset Management
21 16 (8.42%) Firewall
22 15 (7.89%) Citrix

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 13 February 2016, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (15.26%) MS Exchange
2 17 (8.95%) Exchange Server 2010
3 9 (4.74%) Exchange Server 2007
4 6 (3.16%) Exchange Server 2003
5 5 (2.63%) Exchange Server 2013
5 5 (2.63%) SharePoint
6 4 (2.11%) Apache
6 4 (2.11%) IBM Notes
6 4 (2.11%) nginx
7 3 (1.58%) IIS
7 3 (1.58%) Skype for Business
8 1 (0.53%) CMS
Applications
1 47 (24.74%) MS Excel
2 40 (21.05%) MS Office
3 1 (0.53%) MS PowerPoint
Business Applications
1 4 (2.11%) Magento
2 3 (1.58%) Dynamics NAV
3 2 (1.05%) Dynamics AX
3 2 (1.05%) MFGPRO
Cloud Services
1 11 (5.79%) Office 365
2 4 (2.11%) Amazon AWS
2 4 (2.11%) Amazon EC2
2 4 (2.11%) CloudFront
2 4 (2.11%) Google Apps
3 2 (1.05%) Microsoft Azure
Communications & Networking
1 24 (12.63%) TCP/IP
2 19 (10.00%) WAN
3 18 (9.47%) LAN
4 16 (8.42%) Firewall
5 15 (7.89%) DHCP
6 14 (7.37%) DNS
7 10 (5.26%) VPN
8 8 (4.21%) Internet
9 4 (2.11%) VLAN
9 4 (2.11%) Wireless
10 3 (1.58%) Ethernet
10 3 (1.58%) MPLS
10 3 (1.58%) Network Security
10 3 (1.58%) SAN
10 3 (1.58%) VoIP
10 3 (1.58%) Wi-Fi
11 2 (1.05%) Intranet
12 1 (0.53%) Fibre Channel
12 1 (0.53%) iSCSI
12 1 (0.53%) OpenVPN
Database & Business Intelligence
1 30 (15.79%) SQL Server
2 10 (5.26%) Oracle Database
3 7 (3.68%) MySQL
4 4 (2.11%) Pentaho
5 3 (1.58%) MS Access
6 2 (1.05%) SQL Server 2008
6 2 (1.05%) SQL Server 2012
7 1 (0.53%) Relational Database
7 1 (0.53%) SQL Server 2005
7 1 (0.53%) SQL Server Reporting Services
Development Applications
1 4 (2.11%) Git (software)
1 4 (2.11%) Vagrant
General
1 18 (9.47%) Manufacturing
2 8 (4.21%) Retail
2 8 (4.21%) Telecoms
3 7 (3.68%) Finance
3 7 (3.68%) German Language
4 4 (2.11%) Pharmaceutical
5 3 (1.58%) Advertising
6 2 (1.05%) Law
6 2 (1.05%) Publishing
7 1 (0.53%) Aerospace
7 1 (0.53%) Automotive
7 1 (0.53%) Banking
7 1 (0.53%) Billing
7 1 (0.53%) Financial Institution
7 1 (0.53%) Marketing
Libraries, Frameworks & Software Standards
1 18 (9.47%) .NET
2 7 (3.68%) HTML
3 6 (3.16%) CSS
3 6 (3.16%) Web Services
4 5 (2.63%) jQuery
5 4 (2.11%) JSON
5 4 (2.11%) LAMP
5 4 (2.11%) LEMP Stack
5 4 (2.11%) REST
5 4 (2.11%) SOAP
5 4 (2.11%) Symfony
5 4 (2.11%) XML
6 1 (0.53%) XHTML
Miscellaneous
1 15 (7.89%) Driving Licence
2 11 (5.79%) Analytical Skills
3 10 (5.26%) EPoS
4 7 (3.68%) Management Information System
5 5 (2.63%) Fat Client
5 5 (2.63%) Life Science
5 5 (2.63%) Thin Client
6 3 (1.58%) Computer Science
6 3 (1.58%) iPhone
6 3 (1.58%) Replication
6 3 (1.58%) Smartphone
6 3 (1.58%) Video Conferencing
7 2 (1.05%) CMDB
7 2 (1.05%) Data Centre
8 1 (0.53%) Handset
8 1 (0.53%) iSeries
8 1 (0.53%) Mathematics
8 1 (0.53%) Mobile Computing
8 1 (0.53%) VLE
Operating Systems
1 110 (57.89%) Windows
2 45 (23.68%) Windows Server
3 37 (19.47%) Windows Server 2008
4 30 (15.79%) Windows 7
5 23 (12.11%) Unix
6 22 (11.58%) Windows Server 2003
6 22 (11.58%) Windows Server 2012
7 21 (11.05%) Windows XP
8 20 (10.53%) Linux
8 20 (10.53%) Windows 8
9 4 (2.11%) Ubuntu
10 3 (1.58%) Mac OS X
11 2 (1.05%) Android
11 2 (1.05%) Windows 2000 Server
11 2 (1.05%) Windows Vista
12 1 (0.53%) Apple iOS
12 1 (0.53%) Data ONTAP
12 1 (0.53%) HPUX
12 1 (0.53%) SUSE
12 1 (0.53%) Windows 10
Processes & Methodologies
1 35 (18.42%) ITIL
2 17 (8.95%) Asset Management
3 12 (6.32%) Service Delivery
3 12 (6.32%) Service Management
4 11 (5.79%) Time Management
5 10 (5.26%) Incident Management
6 9 (4.74%) ERP
7 8 (4.21%) Continuous Improvement
8 7 (3.68%) Line Management
8 7 (3.68%) People Management
9 6 (3.16%) Coaching
9 6 (3.16%) CRM
9 6 (3.16%) Disaster Recovery
9 6 (3.16%) E-Commerce
9 6 (3.16%) Patch Management
10 5 (2.63%) High Availability
10 5 (2.63%) IT Asset Management
10 5 (2.63%) ITSM
10 5 (2.63%) Migration
10 5 (2.63%) Problem Management
Programming Languages
1 28 (14.74%) SQL
2 7 (3.68%) VBA
3 6 (3.16%) PHP
4 5 (2.63%) C
4 5 (2.63%) JavaScript
5 4 (2.11%) C#
5 4 (2.11%) Java
6 3 (1.58%) PowerShell
7 2 (1.05%) VB.NET
8 1 (0.53%) Progress 4GL
8 1 (0.53%) VB
Qualifications
1 12 (6.32%) Degree
2 10 (5.26%) ITIL Certification
3 9 (4.74%) CCNA
3 9 (4.74%) Cisco Certification
4 8 (4.21%) HND
5 7 (3.68%) DBS Check
5 7 (3.68%) Microsoft Certification
6 4 (2.11%) MCSE
6 4 (2.11%) Security Cleared
7 2 (1.05%) MCP
7 2 (1.05%) MCSA
8 1 (0.53%) CCNP
8 1 (0.53%) MCDST
8 1 (0.53%) MCITP
8 1 (0.53%) NCDA
Quality Assurance & Compliance
1 26 (13.68%) SLA
2 4 (2.11%) PCI DSS
System Software
1 66 (34.74%) Active Directory
2 18 (9.47%) VMware Infrastructure
3 10 (5.26%) Hyper-V
4 6 (3.16%) Firmware
4 6 (3.16%) VMware ESXi
5 3 (1.58%) Terminal Services
5 3 (1.58%) vSphere
6 2 (1.05%) XenApp
7 1 (0.53%) NFS
Systems Management
1 9 (4.74%) SCCM
2 6 (3.16%) WSUS
3 4 (2.11%) Puppet
4 3 (1.58%) Backup Exec
4 3 (1.58%) McAfee ePO
4 3 (1.58%) Norton AntiVirus
5 1 (0.53%) SnapMirror
5 1 (0.53%) SnapVault
Vendors
1 63 (33.16%) Microsoft
2 37 (19.47%) VMware
3 15 (7.89%) Citrix
4 13 (6.84%) Cisco
5 11 (5.79%) Oracle
6 4 (2.11%) Avaya
6 4 (2.11%) Dell
6 4 (2.11%) Google
6 4 (2.11%) Jaspersoft
6 4 (2.11%) Lotus
6 4 (2.11%) New Relic
6 4 (2.11%) Tableau
6 4 (2.11%) Zend
7 3 (1.58%) Dell KACE
7 3 (1.58%) Intel Security
7 3 (1.58%) Kaspersky
7 3 (1.58%) SonicWALL
7 3 (1.58%) Sophos
7 3 (1.58%) Symantec
7 3 (1.58%) Veeam
Warwick, Warwickshire
Iress
Posted: 2 hours ago
Solihull, West Midlands (County)
Verticality Ltd
Salary: £32000 - £37000 per annum
Posted: 22 hours ago
Lichfield
Recruitment Genius Ltd
Salary: £17000 - £23000 per annum
Posted: Yesterday
West Midlands
Harrington Boyd
Salary: £35000 - £42000 per annum
Posted: Yesterday
Dudley, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum + Great Benefits + Company
Posted: Yesterday
Leamington Spa, Warwickshire
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £25000 per annum + benfits & training
Posted: Yesterday
Rugby, Warwickshire
Ashdown IT
Salary: £50000 - £65000 per annum + Benefits
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Oscar
Salary: £21000 - £28000 per annum + Benefits
Posted: 3 days ago
Worcestershire
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £30000.00 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £28000.00 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
EasyWebRecruitment.com
Salary: c£30,000
Posted: 5 days ago
Warwickshire
MillsHill
Salary: £0 - £30,000 per year
Posted: 5 days ago
Warwick, Warwickshire
Millshill Recruitment Ltd
Salary: From £24,000 to £26,000 per annum
Posted: 5 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £28000.00 per annum
Posted: 5 days ago
Kidderminster
Recruitment Genius Ltd
Salary: £16000 - £25000 per annum
Posted: 11 days ago
Birmingham, West Midlands (County)
Joseph Chamberlain Sixth Form
Salary: From £17,768 to £18,718 per annum
Posted: 22 days ago
Bromsgrove
Recruitment Genius Ltd
Salary: £25000 - £28000 per annum
Posted: 22 days ago
Stoke-On-Trent, Staffordshire
RM plc
Salary: £16500 - £19500 per annum + Bonus & Benefits
Posted: 23 days ago