The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
IT Support
Rank 147 157 172
Rank change year-on-year
+10 +15
Permanent jobs requiring an IT Support 60 41 25
As % of all permanent IT jobs located in the West Midlands 1.19% 0.93% 0.53%
As % of the Job Titles category 1.25% 0.98% 0.55%
Number of salaries quoted 47 39 20
Average salary £23,500 £22,750 £25,750
Average salary % change year-on-year
+3.29% -11.65%
90% offered a salary of more than £19,500 £18,500 £17,000
10% offered a salary of more than £25,000 £31,600 £32,750
UK excluding London average salary £24,000 £25,000 £25,500
% change year-on-year
-4.00% -1.96%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4810 4165 4561
As % of all permanent IT jobs located in the West Midlands 95.80% 94.42% 96.33%
Number of salaries quoted 4236 3466 3976
Average salary £38,000 £37,500 £36,000
Average salary % change year-on-year
+1.33% +4.16%
90% offered a salary of more than £22,500 £24,000 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 27 January 2015.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -6 20 £23,000 -8.00% 4
Staffordshire +17 16 £22,500 -10.00% 1
Coventry +2 11 £25,000 -15.96%
Herefordshire +1 4 £22,750 -49.44%
Walsall - 3 £25,000 - 1
Warwickshire -9 2 £19,500 -11.36% 2
Solihull -10 1 £22,500 -
Wolverhampton - 1 £32,500 -
Shropshire - 1 £18,500 - 1
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 January 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 99 (86.84%) Windows
2 51 (44.74%) Microsoft
3 47 (41.23%) VMware
4 44 (38.60%) Active Directory
4 44 (38.60%) MS Excel
5 40 (35.09%) Windows Server 2008
6 37 (32.46%) MS Exchange
7 33 (28.95%) Windows 7
8 30 (26.32%) VMware Infrastructure
8 30 (26.32%) Citrix
9 28 (24.56%) Windows Server 2003
10 27 (23.68%) MS Office
11 26 (22.81%) LAN
11 26 (22.81%) Windows Server 2012
12 24 (21.05%) DNS
13 23 (20.18%) ITIL
14 21 (18.42%) Hyper-V
15 20 (17.54%) SQL Server
15 20 (17.54%) WAN
15 20 (17.54%) DHCP
16 19 (16.67%) Windows XP
17 17 (14.91%) Exchange Server 2010
18 16 (14.04%) SQL
18 16 (14.04%) Firewall
19 15 (13.16%) SharePoint
20 14 (12.28%) Cisco
20 14 (12.28%) Windows 8
21 13 (11.40%) Service Delivery
22 12 (10.53%) Apple
22 12 (10.53%) Internet

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 January 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 37 (32.46%) MS Exchange
2 17 (14.91%) Exchange Server 2010
3 15 (13.16%) SharePoint
4 11 (9.65%) Exchange Server 2013
5 4 (3.51%) Exchange Server 2007
5 4 (3.51%) IIS
5 4 (3.51%) IBM Notes
6 3 (2.63%) Lotus Domino
6 3 (2.63%) Lync
6 3 (2.63%) Blackberry Enterprise Server
6 3 (2.63%) Exchange Server 2003
7 1 (0.88%) Apache
Applications
1 44 (38.60%) MS Excel
2 27 (23.68%) MS Office
3 1 (0.88%) MS Project
Business Applications
1 2 (1.75%) Dynamics AX
Cloud Services
1 6 (5.26%) Office 365
Communications & Networking
1 26 (22.81%) LAN
2 24 (21.05%) DNS
3 20 (17.54%) WAN
3 20 (17.54%) DHCP
4 16 (14.04%) Firewall
5 12 (10.53%) Internet
6 11 (9.65%) Wireless
7 9 (7.89%) SSH
8 8 (7.02%) Intranet
8 8 (7.02%) TCP/IP
9 7 (6.14%) VPN
10 6 (5.26%) SAN
11 4 (3.51%) iSCSI
12 3 (2.63%) MPLS
12 3 (2.63%) VoIP
13 2 (1.75%) ADSL
13 2 (1.75%) OSPF
13 2 (1.75%) BGP
13 2 (1.75%) VLAN
13 2 (1.75%) VPLS
Database & Business Intelligence
1 20 (17.54%) SQL Server
2 4 (3.51%) SQL Server 2008
2 4 (3.51%) SQL Server 2012
3 2 (1.75%) Relational Database
4 1 (0.88%) MySQL
General
1 9 (7.89%) Manufacturing
2 6 (5.26%) Finance
3 1 (0.88%) Automotive
3 1 (0.88%) Legal
3 1 (0.88%) Marketing
3 1 (0.88%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.88%) .NET
1 1 (0.88%) .NET Framework
Miscellaneous
1 5 (4.39%) Blackberry
1 5 (4.39%) Management Information System
1 5 (4.39%) Computer Science
2 2 (1.75%) Data Structures
3 1 (0.88%) Video Conferencing
3 1 (0.88%) Mobile App
3 1 (0.88%) Clustering
3 1 (0.88%) Smartphone
3 1 (0.88%) Statistics
Operating Systems
1 99 (86.84%) Windows
2 40 (35.09%) Windows Server 2008
3 33 (28.95%) Windows 7
4 28 (24.56%) Windows Server 2003
5 26 (22.81%) Windows Server 2012
6 19 (16.67%) Windows XP
7 14 (12.28%) Windows 8
8 5 (4.39%) Windows Vista
9 4 (3.51%) Android
9 4 (3.51%) UNIX
10 3 (2.63%) Linux
10 3 (2.63%) Apple iOS
11 1 (0.88%) Windows 2000
11 1 (0.88%) Windows 2000 Server
11 1 (0.88%) Mac OS
Processes & Methodologies
1 23 (20.18%) ITIL
2 13 (11.40%) Service Delivery
3 7 (6.14%) Disaster Recovery
4 6 (5.26%) ERP
5 3 (2.63%) Network Management
5 3 (2.63%) Mentoring
6 2 (1.75%) Service Management
6 2 (1.75%) PRINCE2
7 1 (0.88%) Project Management
7 1 (0.88%) Business Continuity
7 1 (0.88%) Logistics
7 1 (0.88%) Incident Management
7 1 (0.88%) Project Planning
7 1 (0.88%) Software Licensing
7 1 (0.88%) Continuous Improvement
7 1 (0.88%) Root Cause Analysis
Programming Languages
1 16 (14.04%) SQL
2 2 (1.75%) T-SQL
2 2 (1.75%) VBA
3 1 (0.88%) C#
3 1 (0.88%) VB
Qualifications
1 9 (7.89%) Cisco Certification
2 8 (7.02%) Degree
3 4 (3.51%) Security Cleared
3 4 (3.51%) CCNA
4 2 (1.75%) HND
4 2 (1.75%) Microsoft Certification
5 1 (0.88%) ITIL Certification
5 1 (0.88%) VMware Certified Professional (VCP)
5 1 (0.88%) MCSE
5 1 (0.88%) MCSA
5 1 (0.88%) CCA
5 1 (0.88%) Citrix Certification
5 1 (0.88%) NCDA
5 1 (0.88%) SC Cleared
Quality Assurance & Compliance
1 9 (7.89%) SLA
System Software
1 44 (38.60%) Active Directory
2 30 (26.32%) VMware Infrastructure
3 21 (18.42%) Hyper-V
4 10 (8.77%) VMware ESX
5 6 (5.26%) XenApp
5 6 (5.26%) vSphere
6 4 (3.51%) XenDesktop
7 3 (2.63%) Microsoft Virtual Server
8 2 (1.75%) VMware ESXi
9 1 (0.88%) VMware Server
Systems Management
1 2 (1.75%) Backup Exec
Vendors
1 51 (44.74%) Microsoft
2 47 (41.23%) VMware
3 30 (26.32%) Citrix
4 14 (12.28%) Cisco
5 12 (10.53%) Apple
6 5 (4.39%) SonicWALL
6 5 (4.39%) Kaseya
7 4 (3.51%) Lotus
7 4 (3.51%) HP
8 3 (2.63%) Avaya
9 1 (0.88%) NetApp
9 1 (0.88%) Siemens
9 1 (0.88%) EMC
9 1 (0.88%) IBM
9 1 (0.88%) SAP
9 1 (0.88%) Symantec
9 1 (0.88%) Remedy
9 1 (0.88%) Polycom
9 1 (0.88%) Mitel
9 1 (0.88%) Twitter
Birmingham, West Midlands (County)
TEKsystems
Salary: £24000 - £30000 per annum
Posted: 7 hours ago
Warwickshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
Posted: 15 hours ago
Stoke on Trent
Searchability
Salary: £15000 - £16000 per annum
Posted: 2 days ago
Warwick, Warwickshire
EasyWebRecruitment.com
Salary: £25-£30k per year depending on experience
Posted: 6 days ago
Birmingham, West Midlands (County)
Joseph Chamberlain Sixth Form
Salary: From £17,610 to £18,551 per annum
Posted: 7 days ago
Birmingham
Capita - ITIN
Salary: £30000.00 - £33000.00 per annum
Posted: 11 days ago
Walsall
Networx Recruitment
Salary: Up to £25,000 + Benefits
Posted: 12 days ago