The first table below looks at the demand for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
IT Support
Rank 158 167 169
Rank change year-on-year
+9 +2
Permanent jobs requiring an IT Support 39 35 24
As % of all permanent IT jobs located in the West Midlands 0.79% 0.70% 0.51%
As % of the Job Titles category 0.83% 0.73% 0.53%
Number of salaries quoted 32 35 19
Average salary £22,250 £20,750 £23,000
Average salary % change year-on-year
+7.22% -9.78%
90% offered a salary of more than £19,700 £19,000 £21,200
10% offered a salary of more than £32,625 £32,500 £29,200
UK excluding London average salary £24,000 £24,000 £23,000
% change year-on-year
- +4.34%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4722 4767 4494
As % of all permanent IT jobs located in the West Midlands 95.49% 95.17% 95.98%
Number of salaries quoted 3941 3993 3869
Average salary £40,000 £36,061 £36,500
Average salary % change year-on-year
+10.92% -1.20%
90% offered a salary of more than £24,500 £22,500 £25,000
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
IT Support
England

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 18 April 2014.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Staffordshire +3 8 £22,000 -32.30% 1
Birmingham +2 8 £24,000 -5.88% 1
Warwickshire +8 6 £20,250 +6.57%
Herefordshire - 5 £21,000 -
Solihull - 4 £24,000 -
Coventry +7 3 £25,000 +11.11% 1
Worcestershire -2 3 £21,250 +1.19% 4
Halesowen - 3 £25,000 -
Walsall - 3 £20,000 -
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 18 April 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 69 (84.15%) Windows
2 55 (67.07%) Active Directory
3 39 (47.56%) Windows XP
4 34 (41.46%) Windows Server 2008
5 31 (37.80%) MS Office
5 31 (37.80%) Windows Server 2003
6 28 (34.15%) Microsoft
6 28 (34.15%) LAN
7 26 (31.71%) Windows 7
8 25 (30.49%) WAN
9 23 (28.05%) MS Exchange
10 20 (24.39%) MS Excel
11 17 (20.73%) ITIL
12 16 (19.51%) SQL Server
13 13 (15.85%) VMware
14 12 (14.63%) Citrix
14 12 (14.63%) Windows Server 2012
15 11 (13.41%) VPN
15 11 (13.41%) SQL
16 10 (12.20%) Windows 2000
16 10 (12.20%) SharePoint
16 10 (12.20%) VMware Infrastructure
17 9 (10.98%) Windows 8
17 9 (10.98%) IIS
17 9 (10.98%) DNS
17 9 (10.98%) Cisco
17 9 (10.98%) Firewall
17 9 (10.98%) Blackberry
18 8 (9.76%) TCP/IP
18 8 (9.76%) Exchange Server 2003

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 18 April 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (28.05%) MS Exchange
2 10 (12.20%) SharePoint
3 9 (10.98%) IIS
4 8 (9.76%) Exchange Server 2003
5 5 (6.10%) Exchange Server 2010
6 2 (2.44%) SharePoint 2010
6 2 (2.44%) Lync
6 2 (2.44%) SharePoint Server
6 2 (2.44%) Exchange Server 2007
7 1 (1.22%) Exchange Server 2013
7 1 (1.22%) IBM Notes
7 1 (1.22%) Blackberry Enterprise Server
7 1 (1.22%) GroupWise
Applications
1 31 (37.80%) MS Office
2 20 (24.39%) MS Excel
3 2 (2.44%) AutoCAD
Business Applications
1 5 (6.10%) assyst
2 1 (1.22%) Dynamics NAV
2 1 (1.22%) Dynamics AX
Cloud Services
1 3 (3.66%) Office 365
2 1 (1.22%) Google Apps
Communications & Networking
1 28 (34.15%) LAN
2 25 (30.49%) WAN
3 11 (13.41%) VPN
4 9 (10.98%) DNS
4 9 (10.98%) Firewall
5 8 (9.76%) TCP/IP
6 7 (8.54%) DHCP
7 6 (7.32%) Wireless
7 6 (7.32%) SAN
8 2 (2.44%) Wi-Fi
8 2 (2.44%) PABX
9 1 (1.22%) Structured Cabling
9 1 (1.22%) Cisco IOS
9 1 (1.22%) Intranet
9 1 (1.22%) Internet
9 1 (1.22%) SSL
9 1 (1.22%) ADSL
9 1 (1.22%) VoIP
Database & Business Intelligence
1 16 (19.51%) SQL Server
2 2 (2.44%) SQL Server Reporting Services
3 1 (1.22%) SQL Server 2005
3 1 (1.22%) SQL Server 2012
3 1 (1.22%) SQL Server 2008
3 1 (1.22%) SQL Server 2000
3 1 (1.22%) MySQL
3 1 (1.22%) MS Access
Development Applications
1 1 (1.22%) Team Foundation Server
General
1 6 (7.32%) Finance
2 3 (3.66%) Retail
2 3 (3.66%) Manufacturing
2 3 (3.66%) Advertising
3 2 (2.44%) Telecoms
4 1 (1.22%) Marketing
4 1 (1.22%) Front Office
Libraries, Frameworks & Software Standards
1 2 (2.44%) .NET
1 2 (2.44%) Application Packaging
2 1 (1.22%) WCF
Miscellaneous
1 9 (10.98%) Blackberry
2 6 (7.32%) PDA
3 5 (6.10%) iPhone
3 5 (6.10%) iPad
3 5 (6.10%) Handset
3 5 (6.10%) Clustering
4 2 (2.44%) Management Information System
4 2 (2.44%) EPoS
4 2 (2.44%) Thin Client
4 2 (2.44%) Enterprise Storage
4 2 (2.44%) Smartphone
4 2 (2.44%) Fat Client
4 2 (2.44%) Enterprise Software
5 1 (1.22%) Mobile App
5 1 (1.22%) Client/Server
Operating Systems
1 69 (84.15%) Windows
2 39 (47.56%) Windows XP
3 34 (41.46%) Windows Server 2008
4 31 (37.80%) Windows Server 2003
5 26 (31.71%) Windows 7
6 12 (14.63%) Windows Server 2012
7 10 (12.20%) Windows 2000
8 9 (10.98%) Windows 8
9 8 (9.76%) Apple iOS
10 6 (7.32%) Windows Vista
10 6 (7.32%) Android
11 5 (6.10%) Windows Phone 7
11 5 (6.10%) Windows Phone
12 3 (3.66%) Windows 2000 Server
12 3 (3.66%) Mac OS X
12 3 (3.66%) Linux
13 1 (1.22%) UNIX
Processes & Methodologies
1 17 (20.73%) ITIL
2 7 (8.54%) Service Management
3 6 (7.32%) Problem Management
4 5 (6.10%) Mobile Device Management
5 4 (4.88%) Project Management
6 3 (3.66%) Change Control
6 3 (3.66%) Change Management
7 2 (2.44%) Logistics
7 2 (2.44%) Supplier Management
7 2 (2.44%) Disaster Recovery
7 2 (2.44%) Password Management
7 2 (2.44%) PRINCE2
7 2 (2.44%) PRINCE
7 2 (2.44%) Strategic Planning
7 2 (2.44%) Fault Management
8 1 (1.22%) Email Management
8 1 (1.22%) Load Balancing
8 1 (1.22%) Data Protection
8 1 (1.22%) Document Management
8 1 (1.22%) Incident Management
Programming Languages
1 11 (13.41%) SQL
2 2 (2.44%) VB.NET
3 1 (1.22%) PowerShell
3 1 (1.22%) VBA
3 1 (1.22%) VBScript
3 1 (1.22%) VB
3 1 (1.22%) C
3 1 (1.22%) C#
3 1 (1.22%) Python
Qualifications
1 5 (6.10%) Degree
1 5 (6.10%) Microsoft Certification
1 5 (6.10%) MCP
1 5 (6.10%) MCSE
2 3 (3.66%) MCITP
2 3 (3.66%) CCNA
2 3 (3.66%) Cisco Certification
3 2 (2.44%) Security Cleared
4 1 (1.22%) MCTS
4 1 (1.22%) ITIL Certification
4 1 (1.22%) MCSA
Quality Assurance & Compliance
1 7 (8.54%) SLA
System Software
1 55 (67.07%) Active Directory
2 10 (12.20%) VMware Infrastructure
3 5 (6.10%) Hyper-V
4 3 (3.66%) XenApp
5 2 (2.44%) VMware ESX
5 2 (2.44%) XenDesktop
5 2 (2.44%) VMware Server
6 1 (1.22%) VMware ESXi
Systems Management
1 4 (4.88%) SCCM
2 2 (2.44%) Norton AntiVirus
2 2 (2.44%) SCOM
3 1 (1.22%) SCSM
Vendors
1 28 (34.15%) Microsoft
2 13 (15.85%) VMware
3 12 (14.63%) Citrix
4 9 (10.98%) Cisco
5 7 (8.54%) MobileIron
6 4 (4.88%) Sophos
6 4 (4.88%) Dell
7 3 (3.66%) Apple
8 2 (2.44%) Mitel
8 2 (2.44%) Symantec
8 2 (2.44%) HP
8 2 (2.44%) Oracle
8 2 (2.44%) Sage
8 2 (2.44%) Avaya
8 2 (2.44%) Trend Micro
9 1 (1.22%) Ruckus Wireless
9 1 (1.22%) Google
9 1 (1.22%) Twitter
9 1 (1.22%) SolarWinds
9 1 (1.22%) i2
Redditch, Worcestershire
Big Red Recruitment
Salary: £18000 - £25000 per annum + Private Health Ins.
Posted: 3 days ago
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum + Benefits
Posted: 3 days ago
Bromsgrove, Worcestershire
Senitor Associates
Salary: £20000 - £25000 per annum + benefits
Posted: 4 days ago
Bromsgrove, Worcestershire
Senitor Associates
Salary: £20000 - £25000 per annum + benefits
Posted: 5 days ago
Sutton Coldfield
Hays IT - Uk Posting account
Salary: £19000.00 per annum
Posted: 5 days ago
Henley-In-Arden, West Midlands (County)
Senitor Associates
Salary: £18000 - £20000 per annum + benefits
Posted: 6 days ago
Bromsgrove
Recruitment Genius
Salary: £16000 - £23000 per annum
Posted: 9 days ago
Telford
Bluefire Consulting
Salary: £30000 - £35000 per annum
Posted: 12 days ago
Coventry
Cathcart Associates
Salary: £0000 - £1 per annum + Benefits
Posted: 17 days ago
Burntwood, Staffordshire
TechCare Limited
Salary: From £20,000 to £25,000 per annum
Posted: 19 days ago