The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
IT Support
Rank 169 163 156
Rank change year-on-year
-6 -7
Permanent jobs requiring an IT Support 49 50 48
As % of all permanent IT jobs located in the West Midlands 0.87% 0.93% 0.88%
As % of the Job Titles category 0.93% 0.98% 0.93%
Number of salaries quoted 44 49 46
Average salary £27,500 £24,500 £25,500
Average salary % change year-on-year
+12.24% -3.92%
90% offered a salary of more than £19,000 £19,500 £19,600
10% offered a salary of more than £33,400 £38,500 £60,000
UK excluding London average salary £24,750 £24,750 £23,500
% change year-on-year
- +5.31%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5282 5120 5163
As % of all permanent IT jobs located in the West Midlands 93.80% 95.42% 94.80%
Number of salaries quoted 4394 4242 4382
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £24,500
10% offered a salary of more than £60,000 £57,500 £62,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 28 August 2015.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +24 17 £24,750 -3.88% 7
Staffordshire -2 11 £28,550 +18.95%
Worcestershire +4 8 £20,000 -20.00%
Warwickshire +1 4 £27,500 -1.25% 1
Wolverhampton -7 4 £24,000 -
Coventry -25 4 £27,500 - 4
Dudley - 2 £28,250 -
Walsall - 2 £24,750 -
Halesowen - 1 £28,000 -
Stourbridge - 1 £28,500 -
Herefordshire - 1 £26,000 -
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 August 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 65 (77.38%) Windows
2 45 (53.57%) Microsoft
3 43 (51.19%) Active Directory
4 29 (34.52%) Windows 7
5 27 (32.14%) MS Exchange
6 26 (30.95%) MS Excel
7 25 (29.76%) MS Office
8 24 (28.57%) VMware
9 22 (26.19%) VMware Infrastructure
10 20 (23.81%) Windows Server 2008
10 20 (23.81%) Citrix
11 18 (21.43%) Windows Server 2012
12 17 (20.24%) Windows 8
13 16 (19.05%) Hyper-V
14 15 (17.86%) Microsoft Certification
15 14 (16.67%) ITIL
16 13 (15.48%) SQL
16 13 (15.48%) Windows Server 2003
16 13 (15.48%) SLA
17 12 (14.29%) Windows XP
17 12 (14.29%) TCP/IP
18 11 (13.10%) VPN
19 10 (11.90%) DNS
19 10 (11.90%) LAN
20 9 (10.71%) MCSE
20 9 (10.71%) SQL Server
21 8 (9.52%) Cisco
21 8 (9.52%) DHCP
21 8 (9.52%) Firewall
21 8 (9.52%) Finance

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 August 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (32.14%) MS Exchange
2 7 (8.33%) Exchange Server 2010
3 5 (5.95%) Exchange Server 2013
4 4 (4.76%) Exchange Server 2007
5 3 (3.57%) Lync
5 3 (3.57%) IIS
6 2 (2.38%) IBM Notes
6 2 (2.38%) Exchange Server 2003
6 2 (2.38%) SharePoint
7 1 (1.19%) SharePoint Server
7 1 (1.19%) Lotus Domino
7 1 (1.19%) Blackberry Enterprise Server
Applications
1 26 (30.95%) MS Excel
2 25 (29.76%) MS Office
3 3 (3.57%) MS PowerPoint
Business Applications
1 2 (2.38%) Dynamics AX
2 1 (1.19%) Dynamics NAV
Cloud Services
1 4 (4.76%) Office 365
2 1 (1.19%) Cloud Computing
Communications & Networking
1 12 (14.29%) TCP/IP
2 11 (13.10%) VPN
3 10 (11.90%) DNS
3 10 (11.90%) LAN
4 8 (9.52%) Firewall
4 8 (9.52%) DHCP
5 7 (8.33%) SAN
5 7 (8.33%) Wi-Fi
5 7 (8.33%) WAN
6 6 (7.14%) VoIP
7 4 (4.76%) VLAN
8 3 (3.57%) GPRS
9 2 (2.38%) Internet
10 1 (1.19%) NetScaler
10 1 (1.19%) SSL
Database & Business Intelligence
1 9 (10.71%) SQL Server
2 2 (2.38%) SQL Server 2008
2 2 (2.38%) Relational Database
3 1 (1.19%) SQL Server 2012
3 1 (1.19%) Crystal Reports
3 1 (1.19%) RDBMS
3 1 (1.19%) BusinessObjects
3 1 (1.19%) SQL Server Reporting Services
3 1 (1.19%) SQL Server Integration Services
3 1 (1.19%) SQL Server Analysis Services
Development Applications
1 1 (1.19%) Hudson
General
1 8 (9.52%) Finance
1 8 (9.52%) Retail
2 7 (8.33%) Telecoms
3 4 (4.76%) Manufacturing
4 1 (1.19%) Advertising
4 1 (1.19%) Marketing
4 1 (1.19%) Back Office
4 1 (1.19%) Legal
Libraries, Frameworks & Software Standards
1 2 (2.38%) Web Services
2 1 (1.19%) .NET
Miscellaneous
1 6 (7.14%) Replication
2 5 (5.95%) Client/Server
3 4 (4.76%) Analytical Skills
4 3 (3.57%) Chip and PIN
4 3 (3.57%) Management Information System
4 3 (3.57%) Mobile Payment
5 1 (1.19%) EPoS
5 1 (1.19%) Data Centre
5 1 (1.19%) Computer Science
Operating Systems
1 65 (77.38%) Windows
2 29 (34.52%) Windows 7
3 20 (23.81%) Windows Server 2008
4 18 (21.43%) Windows Server 2012
5 17 (20.24%) Windows 8
6 13 (15.48%) Windows Server 2003
7 12 (14.29%) Windows XP
8 5 (5.95%) Linux
9 3 (3.57%) Windows Vista
10 2 (2.38%) Windows 2000 Server
11 1 (1.19%) Mac OS
11 1 (1.19%) UNIX
11 1 (1.19%) Windows 2000
11 1 (1.19%) HPUX
11 1 (1.19%) Solaris
Processes & Methodologies
1 14 (16.67%) ITIL
2 6 (7.14%) Mentoring
3 5 (5.95%) ERP
3 5 (5.95%) Service Management
3 5 (5.95%) Incident Management
4 4 (4.76%) Project Management
4 4 (4.76%) Asset Management
4 4 (4.76%) Service Delivery
4 4 (4.76%) Line Management
5 3 (3.57%) People Management
5 3 (3.57%) Customer Engagement
5 3 (3.57%) Change Management
5 3 (3.57%) E-Commerce
6 2 (2.38%) Logistics
6 2 (2.38%) Disaster Recovery
6 2 (2.38%) ITSM
6 2 (2.38%) Migration
6 2 (2.38%) B2B
6 2 (2.38%) CRM
6 2 (2.38%) Root Cause Analysis
Programming Languages
1 13 (15.48%) SQL
2 2 (2.38%) C
3 1 (1.19%) Java
3 1 (1.19%) Perl
3 1 (1.19%) VBA
3 1 (1.19%) PowerShell
Qualifications
1 15 (17.86%) Microsoft Certification
2 9 (10.71%) MCSE
3 6 (7.14%) MCSA
4 4 (4.76%) Network+ Certification
4 4 (4.76%) MCITP
4 4 (4.76%) MCP
5 3 (3.57%) Degree
5 3 (3.57%) A+ Certification
6 2 (2.38%) CCNA
6 2 (2.38%) Cisco Certification
7 1 (1.19%) MCDST
7 1 (1.19%) MCTS
7 1 (1.19%) SC Cleared
7 1 (1.19%) Security Cleared
Quality Assurance & Compliance
1 13 (15.48%) SLA
2 3 (3.57%) ISO/IEC 27001
2 3 (3.57%) PCI DSS
System Software
1 43 (51.19%) Active Directory
2 22 (26.19%) VMware Infrastructure
3 16 (19.05%) Hyper-V
4 6 (7.14%) XenApp
5 5 (5.95%) VMware ESXi
6 4 (4.76%) vSphere
7 2 (2.38%) Microsoft Virtual Server
7 2 (2.38%) XenServer
7 2 (2.38%) MetaFrame
7 2 (2.38%) Terminal Services
7 2 (2.38%) VMware ESX
8 1 (1.19%) Xen
Systems Management
1 5 (5.95%) Norton AntiVirus
1 5 (5.95%) Backup Exec
2 2 (2.38%) SCCM
3 1 (1.19%) Sysprep
3 1 (1.19%) Nagios
3 1 (1.19%) ARCserve
Vendors
1 45 (53.57%) Microsoft
2 24 (28.57%) VMware
3 20 (23.81%) Citrix
4 8 (9.52%) Cisco
5 6 (7.14%) Symantec
5 6 (7.14%) HP
5 6 (7.14%) Sophos
6 5 (5.95%) Dell
7 3 (3.57%) McAfee
7 3 (3.57%) SonicWALL
7 3 (3.57%) Kaspersky
7 3 (3.57%) Splunk
8 2 (2.38%) Veeam
8 2 (2.38%) Fortinet
8 2 (2.38%) Lotus
8 2 (2.38%) Intel
8 2 (2.38%) Juniper
9 1 (1.19%) NetApp
9 1 (1.19%) Oracle
9 1 (1.19%) Sybase
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