The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
IT Support
Rank 160 159 175
Rank change year-on-year
-1 +16
Permanent jobs requiring an IT Support 55 48 25
As % of all permanent IT jobs located in the West Midlands 1.01% 0.97% 0.52%
As % of the Job Titles category 1.06% 1.02% 0.54%
Number of salaries quoted 45 44 21
Average salary £24,500 £22,500 £25,000
Average salary % change year-on-year
+8.88% -10.00%
90% offered a salary of more than £19,250 £18,500 £17,000
10% offered a salary of more than £30,000 £30,300 £40,589
UK excluding London average salary £24,000 £24,000 £25,000
% change year-on-year
- -4.00%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5200 4712 4592
As % of all permanent IT jobs located in the West Midlands 95.48% 94.98% 96.43%
Number of salaries quoted 4614 3983 4031
Average salary £38,000 £37,500 £37,500
Average salary % change year-on-year
+1.33% -
90% offered a salary of more than £23,500 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 19 December 2014.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 18 £24,000 -4.00% 3
Staffordshire +5 13 £25,000 +20.48% 3
Coventry -5 8 £24,500 -2.00% 2
Herefordshire +2 5 £22,500 -50.00%
Warwickshire -5 4 £26,540 +36.10% 1
Worcestershire +11 2 £32,500 +75.67%
Shropshire - 2 £24,250 - 1
Solihull -16 1 £27,000 +20.00%
Walsall - 1 £22,500 -
West Bromwich - 1 £18,000 - 1
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 December 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 100 (87.72%) Windows
2 57 (50.00%) Microsoft
3 45 (39.47%) MS Excel
3 45 (39.47%) VMware
4 43 (37.72%) Windows Server 2008
5 42 (36.84%) Active Directory
6 40 (35.09%) MS Exchange
7 36 (31.58%) Citrix
8 35 (30.70%) Windows Server 2003
9 31 (27.19%) VMware Infrastructure
10 29 (25.44%) Windows Server 2012
11 27 (23.68%) LAN
11 27 (23.68%) ITIL
12 26 (22.81%) Windows 7
13 22 (19.30%) Windows XP
13 22 (19.30%) WAN
14 21 (18.42%) DNS
14 21 (18.42%) SQL Server
14 21 (18.42%) Cisco
15 20 (17.54%) MS Office
15 20 (17.54%) TCP/IP
16 19 (16.67%) Hyper-V
17 18 (15.79%) Firewall
18 17 (14.91%) VMware ESX
18 17 (14.91%) DHCP
18 17 (14.91%) SQL
19 16 (14.04%) SharePoint
20 15 (13.16%) Exchange Server 2010
20 15 (13.16%) Windows 8
21 13 (11.40%) Disaster Recovery

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 December 2014, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (35.09%) MS Exchange
2 16 (14.04%) SharePoint
3 15 (13.16%) Exchange Server 2010
4 11 (9.65%) Exchange Server 2013
5 5 (4.39%) Blackberry Enterprise Server
5 5 (4.39%) Exchange Server 2003
6 4 (3.51%) IBM Notes
6 4 (3.51%) Lync
7 3 (2.63%) Lotus Domino
7 3 (2.63%) IIS
7 3 (2.63%) Exchange Server 2007
Applications
1 45 (39.47%) MS Excel
2 20 (17.54%) MS Office
3 1 (0.88%) MS Project
Business Applications
1 2 (1.75%) Dynamics AX
2 1 (0.88%) Line 500
Cloud Services
1 7 (6.14%) Office 365
Communications & Networking
1 27 (23.68%) LAN
2 22 (19.30%) WAN
3 21 (18.42%) DNS
4 20 (17.54%) TCP/IP
5 18 (15.79%) Firewall
6 17 (14.91%) DHCP
7 10 (8.77%) SSH
7 10 (8.77%) iSCSI
8 9 (7.89%) Internet
9 7 (6.14%) NAS
9 7 (6.14%) Fibre Channel
9 7 (6.14%) Wireless
9 7 (6.14%) NetScaler
10 6 (5.26%) Intranet
10 6 (5.26%) VPN
11 5 (4.39%) SAN
12 3 (2.63%) Ethernet
12 3 (2.63%) VoIP
13 2 (1.75%) IP Telephony
14 1 (0.88%) Network Security
Database & Business Intelligence
1 21 (18.42%) SQL Server
2 4 (3.51%) SQL Server 2012
3 3 (2.63%) SQL Server 2008
4 2 (1.75%) Relational Database
General
1 9 (7.89%) Finance
1 9 (7.89%) Manufacturing
2 3 (2.63%) Retail
3 2 (1.75%) Retail Banking
3 2 (1.75%) Banking
4 1 (0.88%) Marketing
4 1 (0.88%) Aerospace
4 1 (0.88%) Automotive
4 1 (0.88%) Legal
4 1 (0.88%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.88%) .NET
1 1 (0.88%) .NET Framework
Miscellaneous
1 8 (7.02%) Blackberry
2 5 (4.39%) Computer Science
3 2 (1.75%) Data Structures
3 2 (1.75%) Management Information System
4 1 (0.88%) Smartphone
4 1 (0.88%) Statistics
4 1 (0.88%) EPoS
4 1 (0.88%) Mobile App
Operating Systems
1 100 (87.72%) Windows
2 43 (37.72%) Windows Server 2008
3 35 (30.70%) Windows Server 2003
4 29 (25.44%) Windows Server 2012
5 26 (22.81%) Windows 7
6 22 (19.30%) Windows XP
7 15 (13.16%) Windows 8
8 6 (5.26%) Windows Vista
9 4 (3.51%) UNIX
9 4 (3.51%) Apple iOS
10 2 (1.75%) Android
11 1 (0.88%) Windows 2000 Server
11 1 (0.88%) Linux
11 1 (0.88%) Windows 2000
Processes & Methodologies
1 27 (23.68%) ITIL
2 13 (11.40%) Disaster Recovery
3 9 (7.89%) Service Delivery
4 7 (6.14%) ERP
5 3 (2.63%) Service Management
6 2 (1.75%) Mentoring
6 2 (1.75%) PRINCE2
7 1 (0.88%) Project Management
7 1 (0.88%) Software Licensing
7 1 (0.88%) Data Security
7 1 (0.88%) Business Continuity
7 1 (0.88%) Logistics
7 1 (0.88%) Project Planning
7 1 (0.88%) Network Management
7 1 (0.88%) Continuous Improvement
7 1 (0.88%) Root Cause Analysis
Programming Languages
1 17 (14.91%) SQL
2 2 (1.75%) T-SQL
2 2 (1.75%) VBA
3 1 (0.88%) C#
3 1 (0.88%) VB
Qualifications
1 12 (10.53%) Cisco Certification
2 8 (7.02%) Microsoft Certification
2 8 (7.02%) Degree
3 7 (6.14%) VMware Certified Professional (VCP)
3 7 (6.14%) MCSE
3 7 (6.14%) CCNA
3 7 (6.14%) CCA
3 7 (6.14%) Citrix Certification
4 6 (5.26%) NCDA
5 2 (1.75%) Security Cleared
6 1 (0.88%) SC Cleared
6 1 (0.88%) MCSA
6 1 (0.88%) HND
6 1 (0.88%) ITIL Certification
Quality Assurance & Compliance
1 7 (6.14%) SLA
2 1 (0.88%) COBIT
System Software
1 42 (36.84%) Active Directory
2 31 (27.19%) VMware Infrastructure
3 19 (16.67%) Hyper-V
4 17 (14.91%) VMware ESX
5 13 (11.40%) XenApp
6 12 (10.53%) vSphere
7 11 (9.65%) XenDesktop
8 8 (7.02%) VMware ESXi
9 1 (0.88%) Microsoft Virtual Server
Systems Management
1 8 (7.02%) Backup Exec
Vendors
1 57 (50.00%) Microsoft
2 45 (39.47%) VMware
3 36 (31.58%) Citrix
4 21 (18.42%) Cisco
5 11 (9.65%) HP
6 10 (8.77%) Apple
7 7 (6.14%) Mitel
7 7 (6.14%) EMC
7 7 (6.14%) IBM
7 7 (6.14%) NetApp
7 7 (6.14%) Siemens
8 5 (4.39%) Avaya
8 5 (4.39%) SonicWALL
8 5 (4.39%) Kaseya
9 4 (3.51%) Lotus
10 1 (0.88%) Sage
10 1 (0.88%) Symantec
10 1 (0.88%) SAP
Burton-On-Trent, Staffordshire
4it Recruitment Ltd
Salary: Up to £25,000 per annum
Posted: 2 days ago
Stoke on Trent
Searchability
Salary: £15000 - £16000 per annum
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Circle Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
West Bromwich, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum + benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Mobile Fun
Salary: Competitive salary and benefits package.
Posted: 5 days ago
Coventry, West Midlands (County)
Latcom Ltd
Salary: From £23,000 to £25,000 per annum + Excellent Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Education IT Ltd
Salary: From £14,000 to £22,000 per annum Opportunities to earn commission
Posted: 6 days ago
Coventry, West Midlands (County)
CV Screen Ltd
Salary: £20k - 22k per year + benefits
Posted: 6 days ago
Shrewsbury, Shropshire
Ashdown IT
Salary: £17000 - £20000 per annum
Posted: 6 days ago
Birmingham, United Kingdom
University College Birmingham
Salary: £22,029 - £24,057 p.a.
Posted: 17 days ago