The table below looks at the statistics for the IT Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
IT Support
Rank 175 164 167
Rank change year-on-year
-11 +3
Permanent jobs requiring an IT Support 35 45 39
As % of all permanent IT jobs located in the West Midlands 0.66% 0.85% 0.77%
As % of the Job Titles category 0.70% 0.90% 0.80%
Number of salaries quoted 29 39 37
Average salary £24,250 £21,500 £22,250
Average salary % change year-on-year
+12.79% -3.37%
90% offered a salary of more than £20,100 £18,000 £18,875
10% offered a salary of more than £28,500 £32,250 £33,750
UK excluding London average salary £24,000 £23,500 £24,000
% change year-on-year
+2.12% -2.08%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5009 5016 4877
As % of all permanent IT jobs located in the West Midlands 94.96% 95.04% 95.95%
Number of salaries quoted 4198 4246 4050
Average salary £39,500 £39,000 £37,500
Average salary % change year-on-year
+1.28% +4.00%
90% offered a salary of more than £25,000 £24,962 £23,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 29 May 2015.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -10 14 £24,000 -13.90% 1
Staffordshire +5 7 £24,000 +23.07%
Shropshire -3 4 £21,250 +25.00%
Solihull - 3 £25,000 -
Walsall +4 2 £26,000 +30.00%
Worcestershire -7 2 £25,750 +19.76% 2
Kingswinford - 2 £28,500 -
Coventry -8 1 £19,000 -24.00% 1
Warwickshire -13 1 £19,500 -14.00% 1
Dudley - 1 £27,500 -
Wolverhampton - 1 £27,500 -
IT Support
England

IT Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 May 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 83 (86.46%) Windows
2 44 (45.83%) Active Directory
3 42 (43.75%) MS Excel
4 41 (42.71%) Microsoft
5 39 (40.63%) Windows Server 2008
5 39 (40.63%) Windows 7
6 34 (35.42%) MS Office
7 33 (34.38%) VMware
8 29 (30.21%) MS Exchange
9 26 (27.08%) Windows Server 2012
10 24 (25.00%) Citrix
11 20 (20.83%) DNS
11 20 (20.83%) VMware Infrastructure
12 17 (17.71%) DHCP
13 16 (16.67%) SQL Server
13 16 (16.67%) Exchange Server 2010
13 16 (16.67%) Windows 8
14 15 (15.63%) Hyper-V
14 15 (15.63%) Windows Server 2003
14 15 (15.63%) Service Delivery
15 14 (14.58%) ITIL
16 13 (13.54%) LAN
16 13 (13.54%) SLA
17 12 (12.50%) Cisco
18 11 (11.46%) Windows XP
18 11 (11.46%) SAN
18 11 (11.46%) Office 365
19 10 (10.42%) Exchange Server 2013
19 10 (10.42%) SQL
20 9 (9.38%) Firewall

IT Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 May 2015, IT jobs across the West Midlands region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (30.21%) MS Exchange
2 16 (16.67%) Exchange Server 2010
3 10 (10.42%) Exchange Server 2013
4 8 (8.33%) Exchange Server 2007
5 6 (6.25%) IIS
6 2 (2.08%) IBM Notes
6 2 (2.08%) SharePoint
7 1 (1.04%) Exchange Server 2003
7 1 (1.04%) SharePoint Server
7 1 (1.04%) Lotus Domino
7 1 (1.04%) Apache
7 1 (1.04%) Blackberry Enterprise Server
Applications
1 42 (43.75%) MS Excel
2 34 (35.42%) MS Office
3 1 (1.04%) MS PowerPoint
Business Applications
1 1 (1.04%) Dynamics AX
Cloud Services
1 11 (11.46%) Office 365
2 1 (1.04%) Cloud Computing
Communications & Networking
1 20 (20.83%) DNS
2 17 (17.71%) DHCP
3 13 (13.54%) LAN
4 11 (11.46%) SAN
5 9 (9.38%) Firewall
6 8 (8.33%) Wireless
6 8 (8.33%) WAN
7 7 (7.29%) VPN
8 6 (6.25%) Internet
8 6 (6.25%) TCP/IP
8 6 (6.25%) VLAN
9 5 (5.21%) Intranet
10 4 (4.17%) BGP
10 4 (4.17%) MPLS
10 4 (4.17%) OSPF
10 4 (4.17%) ADSL
10 4 (4.17%) VPLS
11 1 (1.04%) NetScaler
11 1 (1.04%) VoIP
Database & Business Intelligence
1 16 (16.67%) SQL Server
2 9 (9.38%) SQL Server 2008
3 5 (5.21%) SQL Server 2012
4 1 (1.04%) Relational Database
4 1 (1.04%) SQL Server Reporting Services
4 1 (1.04%) SQL Server Integration Services
4 1 (1.04%) SQL Server Analysis Services
4 1 (1.04%) MySQL
4 1 (1.04%) Crystal Reports
4 1 (1.04%) RDBMS
Development Applications
1 1 (1.04%) Hudson
General
1 8 (8.33%) Manufacturing
2 2 (2.08%) Finance
2 2 (2.08%) Retail
3 1 (1.04%) Marketing
3 1 (1.04%) Automotive
3 1 (1.04%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.04%) .NET
Miscellaneous
1 5 (5.21%) Data Centre
1 5 (5.21%) Management Information System
2 4 (4.17%) Analytical Skills
3 1 (1.04%) Video Conferencing
3 1 (1.04%) Clustering
3 1 (1.04%) Replication
3 1 (1.04%) EPoS
Operating Systems
1 83 (86.46%) Windows
2 39 (40.63%) Windows Server 2008
2 39 (40.63%) Windows 7
3 26 (27.08%) Windows Server 2012
4 16 (16.67%) Windows 8
5 15 (15.63%) Windows Server 2003
6 11 (11.46%) Windows XP
7 8 (8.33%) Linux
8 3 (3.13%) Android
9 2 (2.08%) Mac OS
10 1 (1.04%) Apple iOS
10 1 (1.04%) Windows 2000
10 1 (1.04%) Solaris
Processes & Methodologies
1 15 (15.63%) Service Delivery
2 14 (14.58%) ITIL
3 8 (8.33%) Line Management
4 7 (7.29%) ERP
5 5 (5.21%) Root Cause Analysis
5 5 (5.21%) Mentoring
6 3 (3.13%) Network Management
6 3 (3.13%) Project Management
7 2 (2.08%) B2B
7 2 (2.08%) CRM
7 2 (2.08%) Asset Management
7 2 (2.08%) Customer Engagement
8 1 (1.04%) Budget Control
8 1 (1.04%) Performance Monitoring
8 1 (1.04%) Kalman Filter
8 1 (1.04%) Continuous Improvement
8 1 (1.04%) Incident Management
8 1 (1.04%) Digital Marketing
8 1 (1.04%) Data Protection
8 1 (1.04%) Disaster Recovery
Programming Languages
1 10 (10.42%) SQL
2 1 (1.04%) VB6
2 1 (1.04%) Java
2 1 (1.04%) Perl
2 1 (1.04%) VB
2 1 (1.04%) VB.NET
2 1 (1.04%) VBA
Qualifications
1 8 (8.33%) Microsoft Certification
2 6 (6.25%) Cisco Certification
2 6 (6.25%) CCNA
3 4 (4.17%) Network+ Certification
3 4 (4.17%) MCITP
4 3 (3.13%) Security Cleared
4 3 (3.13%) MCSE
4 3 (3.13%) A+ Certification
5 2 (2.08%) HND
5 2 (2.08%) MCP
6 1 (1.04%) MCDST
6 1 (1.04%) MCTS
6 1 (1.04%) Degree
6 1 (1.04%) MCSA
Quality Assurance & Compliance
1 13 (13.54%) SLA
System Software
1 44 (45.83%) Active Directory
2 20 (20.83%) VMware Infrastructure
3 15 (15.63%) Hyper-V
4 5 (5.21%) vSphere
5 4 (4.17%) XenApp
6 3 (3.13%) Microsoft Virtual Server
7 2 (2.08%) Terminal Services
7 2 (2.08%) VMware ESX
8 1 (1.04%) Xen
8 1 (1.04%) VMware Server
Systems Management
1 1 (1.04%) Sysprep
1 1 (1.04%) Norton AntiVirus
1 1 (1.04%) Nagios
1 1 (1.04%) ARCserve
Vendors
1 41 (42.71%) Microsoft
2 33 (34.38%) VMware
3 24 (25.00%) Citrix
4 12 (12.50%) Cisco
5 8 (8.33%) Apple
6 2 (2.08%) HP
6 2 (2.08%) Lotus
6 2 (2.08%) Symantec
7 1 (1.04%) Barracuda Networks
7 1 (1.04%) Kaspersky
7 1 (1.04%) Twitter
7 1 (1.04%) AVG
7 1 (1.04%) Altiris
7 1 (1.04%) SonicWALL
7 1 (1.04%) Polycom
7 1 (1.04%) SAP
7 1 (1.04%) Oracle
7 1 (1.04%) Sybase
7 1 (1.04%) Business Objects
7 1 (1.04%) Red Hat
Redditch, Worcestershire
Experis Ltd
Salary: £1800.00 - £22000.00 per annum + FE Vehicle + Training & Bens
Posted: 1 hour ago
Coventry, West Midlands (County)
Senitor Associates
Salary: £22000 - £24000 per annum + Benefits + Great Company
Posted: 4 hours ago
Redditch, Worcestershire
Pertemps (Redditch Commercial)
Salary: From £18,000 to £22,000 per annum
Posted: 2 days ago
Stourbridge
Recruitment Genius
Salary: £15000 - £18000 per annum
Posted: 3 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Salary: £25000 - £30000 per annum + Benefits
Posted: 14 days ago
Birmingham
Nigel Frank International Limited - Newcastle
Salary: £25000 - £30000 per annum + Benefits/ AX 2012 Implementation Site
Posted: 18 days ago