The statistics below represent IT jobs advertised across the West Midlands region that had IT Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
IT Support
Rank 95 147 135
Rank change year-on-year
+52 -12
Permanent jobs requiring an IT Support 148 83 89
As % of all permanent IT jobs located in the West Midlands 2.59% 1.46% 1.62%
As % of the Job Titles category 2.71% 1.53% 1.67%
Number of salaries quoted 132 70 74
Median salary £24,000 £25,000 £26,750
Median salary % change year-on-year
-4.00% -6.54%
90% offered a salary of more than £20,000 £20,000 £20,000
10% offered a salary of more than £35,000 £35,000 £60,000
UK excluding London median salary £26,000 £25,000 £25,000
% change year-on-year
+4.00% -
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5467 5442 5328
As % of all permanent IT jobs located in the West Midlands 95.61% 95.78% 97.07%
Number of salaries quoted 4349 4491 4416
Median salary £37,500 £40,000 £38,500
Median salary % change year-on-year
-6.25% +3.89%
90% offered a salary of more than £23,500 £25,000 £25,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

IT Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured IT Support in the job title.

IT Support Jobs Demand Trend in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the West Midlands region.

IT Support Salary Trend in the West Midlands

IT Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing IT Support across the West Midlands region over the 3 months to 27 August 2016.

IT Support Salary Histogram in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +23 71 £26,198 -5.59% 1
Coventry +5 17 £22,644 -9.42% 3
Staffordshire -1 17 £22,500 -10.00%
Worcestershire +15 11 £22,500 +7.14%
Walsall +5 5 £37,950 +53.33% 1
Warwickshire +4 5 £33,000 +28.60%
Wolverhampton +2 5 £20,000 -13.04%
West Bromwich - 3 £23,500 -
Solihull +16 2 £26,250 -30.00%
Dudley -5 2 £26,500 -6.19%
Shropshire - 2 £21,750 - 1
Halesowen +3 1 £26,500 -5.35%
Stourbridge -1 1 £28,000 -1.75%
Smethwick - 1 £26,000 -
IT Support
England

IT Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 August 2016, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring IT Support in the job title.

1 165 (64.71%) Windows
2 131 (51.37%) Microsoft
3 119 (46.67%) Active Directory
4 81 (31.76%) MS Excel
5 63 (24.71%) Windows 7
6 61 (23.92%) ITIL
7 60 (23.53%) MS Exchange
8 50 (19.61%) MS Office
9 39 (15.29%) Windows Server
10 37 (14.51%) Degree
11 36 (14.12%) Windows Server 2008
12 35 (13.73%) German Language
12 35 (13.73%) SQL
13 32 (12.55%) Firewall
14 31 (12.16%) Cisco
14 31 (12.16%) French Language
15 30 (11.76%) SLA
15 30 (11.76%) Exchange Server 2010
15 30 (11.76%) Exchange Server 2013
16 28 (10.98%) SQL Server
17 27 (10.59%) Citrix
17 27 (10.59%) Microsoft Certification
18 26 (10.20%) Windows Server 2012
19 24 (9.41%) LAN
19 24 (9.41%) WAN
20 23 (9.02%) VMware
20 23 (9.02%) Windows 10
21 22 (8.63%) Windows 8
21 22 (8.63%) Office 365
22 21 (8.24%) Windows Server 2003

IT Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (23.53%) MS Exchange
2 30 (11.76%) Exchange Server 2010
2 30 (11.76%) Exchange Server 2013
3 17 (6.67%) Exchange Server 2007
4 9 (3.53%) Skype for Business
5 6 (2.35%) IIS
6 5 (1.96%) JBoss
6 5 (1.96%) Tomcat
6 5 (1.96%) WebSphere
7 4 (1.57%) Exchange Server 2003
8 3 (1.18%) SharePoint
9 1 (0.39%) Apache
9 1 (0.39%) CMS
Applications
1 81 (31.76%) MS Excel
2 50 (19.61%) MS Office
3 8 (3.14%) Spreadsheet
4 7 (2.75%) MS PowerPoint
Business Applications
1 3 (1.18%) Dynamics CRM
2 1 (0.39%) Salesforce.com CRM
2 1 (0.39%) SystmOne
Cloud Services
1 22 (8.63%) Office 365
2 5 (1.96%) Amazon AWS
2 5 (1.96%) Microsoft Azure
3 1 (0.39%) Google Apps
3 1 (0.39%) IaaS
3 1 (0.39%) OneDrive
3 1 (0.39%) SaaS
Communications & Networking
1 32 (12.55%) Firewall
2 24 (9.41%) LAN
2 24 (9.41%) WAN
3 13 (5.10%) TCP/IP
3 13 (5.10%) VPN
4 12 (4.71%) DHCP
4 12 (4.71%) DNS
5 8 (3.14%) VoIP
6 7 (2.75%) Internet
7 5 (1.96%) VLAN
8 4 (1.57%) Wi-Fi
9 3 (1.18%) SAN
10 2 (0.78%) ADSL
10 2 (0.78%) Ethernet
10 2 (0.78%) Remote Desktop
10 2 (0.78%) SMTP
11 1 (0.39%) ATM
11 1 (0.39%) Cisco IPT
11 1 (0.39%) IP Telephony
11 1 (0.39%) Wireless
Database & Business Intelligence
1 28 (10.98%) SQL Server
2 7 (2.75%) SQL Server 2008
3 2 (0.78%) MS Access
3 2 (0.78%) Relational Database
4 1 (0.39%) Crystal Reports
4 1 (0.39%) Data Mining
4 1 (0.39%) MySQL
4 1 (0.39%) PostgreSQL
Development Applications
1 1 (0.39%) ProC
General
1 35 (13.73%) German Language
2 31 (12.16%) French Language
3 10 (3.92%) Manufacturing
4 9 (3.53%) Finance
5 7 (2.75%) Retail
6 6 (2.35%) Automotive
7 5 (1.96%) Telecoms
8 4 (1.57%) Marketing
8 4 (1.57%) Swedish Language
9 3 (1.18%) Law
9 3 (1.18%) Multimedia
9 3 (1.18%) Publishing
10 2 (0.78%) Advertising
10 2 (0.78%) Legal
10 2 (0.78%) Pharmaceutical
11 1 (0.39%) Banking
Libraries, Frameworks & Software Standards
1 7 (2.75%) .NET
2 4 (1.57%) ASP.NET
2 4 (1.57%) CGI
3 3 (1.18%) EDI
4 2 (0.78%) CSS
4 2 (0.78%) HTML
4 2 (0.78%) Silverlight
Miscellaneous
1 20 (7.84%) Computer Science
2 19 (7.45%) Blackberry
3 18 (7.06%) Mobile Computing
4 15 (5.88%) Driving Licence
5 6 (2.35%) Client/Server
5 6 (2.35%) Management Information System
6 5 (1.96%) Analytical Skills
6 5 (1.96%) Replication
7 3 (1.18%) FMCG
7 3 (1.18%) Handset
8 2 (0.78%) Data Centre
8 2 (0.78%) Mathematics
8 2 (0.78%) PMI
9 1 (0.39%) EPoS
9 1 (0.39%) iPad
Operating Systems
1 165 (64.71%) Windows
2 63 (24.71%) Windows 7
3 39 (15.29%) Windows Server
4 36 (14.12%) Windows Server 2008
5 26 (10.20%) Windows Server 2012
6 23 (9.02%) Windows 10
7 22 (8.63%) Windows 8
8 21 (8.24%) Windows Server 2003
9 20 (7.84%) Apple iOS
10 18 (7.06%) Android
10 18 (7.06%) Windows Mobile
11 14 (5.49%) Windows XP
12 8 (3.14%) Linux
13 7 (2.75%) Unix
14 1 (0.39%) Windows Vista
Processes & Methodologies
1 61 (23.92%) ITIL
2 17 (6.67%) Migration
3 16 (6.27%) Service Delivery
4 14 (5.49%) Mobile Device Management
5 13 (5.10%) Project Management
6 11 (4.31%) CRM
7 10 (3.92%) Incident Management
7 10 (3.92%) ITSM
7 10 (3.92%) Mentoring
8 9 (3.53%) Change Management
8 9 (3.53%) People Management
8 9 (3.53%) Service Management
9 8 (3.14%) ERP
10 7 (2.75%) Continuous Improvement
10 7 (2.75%) Stakeholder Management
10 7 (2.75%) Ticket Management
11 6 (2.35%) Information Security
11 6 (2.35%) Logistics
11 6 (2.35%) Time Management
11 6 (2.35%) Trend Analysis
Programming Languages
1 35 (13.73%) SQL
2 12 (4.71%) C#
3 7 (2.75%) PowerShell
4 6 (2.35%) Java
4 6 (2.35%) VB
5 5 (1.96%) PHP
5 5 (1.96%) VBA
6 2 (0.78%) JavaScript
7 1 (0.39%) C
7 1 (0.39%) Tcl
Qualifications
1 37 (14.51%) Degree
2 27 (10.59%) Microsoft Certification
3 14 (5.49%) MCSA
4 13 (5.10%) MCSE
5 8 (3.14%) ITIL Certification
6 6 (2.35%) MCP
7 3 (1.18%) Security Cleared
8 2 (0.78%) HND
8 2 (0.78%) PMI Certification
9 1 (0.39%) Cisco Certification
9 1 (0.39%) HNC
9 1 (0.39%) MCITP
Quality Assurance & Compliance
1 30 (11.76%) SLA
2 1 (0.39%) Data Quality
System Software
1 119 (46.67%) Active Directory
2 17 (6.67%) VMware Infrastructure
3 16 (6.27%) Hyper-V
4 5 (1.96%) VMware ESXi
5 2 (0.78%) Microsoft Virtual Server
5 2 (0.78%) Virtual Servers
6 1 (0.39%) Virtual Machines
6 1 (0.39%) vSphere
6 1 (0.39%) XenApp
Systems Management
1 5 (1.96%) Backup Exec
1 5 (1.96%) Cisco CUCM
1 5 (1.96%) Norton AntiVirus
2 4 (1.57%) SCCM
3 1 (0.39%) Cisco IPCC
3 1 (0.39%) Nagios
3 1 (0.39%) NetBackup
Vendors
1 131 (51.37%) Microsoft
2 31 (12.16%) Cisco
3 27 (10.59%) Citrix
4 23 (9.02%) VMware
5 8 (3.14%) HP
5 8 (3.14%) Veeam
6 7 (2.75%) Sage
7 6 (2.35%) Sophos
8 5 (1.96%) Kaspersky
8 5 (1.96%) Oracle
8 5 (1.96%) Symantec
9 3 (1.18%) Apple
9 3 (1.18%) Dell
9 3 (1.18%) SAP
10 2 (0.78%) Avaya
11 1 (0.39%) Adobe
11 1 (0.39%) Panasonic
11 1 (0.39%) Salesforce.com
11 1 (0.39%) ServiceNow
11 1 (0.39%) Veritas
Coventry, West Midlands (County)
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: Yesterday
West Midlands
Venn Group
Posted: Yesterday
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £23000.00 - £25000.00 per annum + Benefits
Posted: 2 days ago
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
Premier IT
Salary: £35000 - £38000 per annum + Benefits Package
Posted: 2 days ago
Telford
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £23000.00 per annum
Posted: 25 days ago
Walsall
Applause IT Ltd
Salary: £22000 - £27000 per annum + Excellent Benefits
Posted: 9 days ago