The table below looks at the statistics for the IT Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
IT Support
Rank 357 347 340
Rank change year-on-year
-10 -7
Contract jobs requiring an IT Support 231 228 254
As % of all contract IT jobs located in England 0.46% 0.47% 0.47%
As % of the Job Titles category 0.50% 0.50% 0.51%
Number of daily rates quoted 80 61 60
Average daily rate
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of your Daily Rate
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£166 £168 £150
Average daily rate % change year-on-year
-0.74% +11.66%
90% offered a daily rate of more than £100 £107 £106
10% offered a daily rate of more than £325 £330 £450
UK excluding London average daily rate £180 £148 £145
% change year-on-year
+22.03% +1.72%
Number of hourly rates quoted 79 94 82
Average hourly rate £14.00 £14.67 £14.00
Average hourly rate % change year-on-year
-4.56% +4.78%
90% offered a hourly rate of more than £10.00 £10.13 £11.00
10% offered a hourly rate of more than £19.09 £23.00 £20.00
UK excluding London average hourly rate £13.50 £13.00 £13.00
% change year-on-year
+3.84% -
IT Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46443 45266 50025
As % of all contract IT jobs located in England 92.33% 92.82% 92.91%
Number of daily rates quoted 28666 27485 28743
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1833 1984 2511
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £38.50 £40.57 £41.00
UK excluding London average hourly rate £16.61 £17.00 £18.00
% change year-on-year
-2.30% -5.55%

IT Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in England

IT Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the England region.

IT Support Daily Rate Trend in England

IT Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the England region over the 3 months to 27 August 2014.

IT Support Daily Rate Histogram in England

IT Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the England region.

IT Support Hourly Rate Trend in England

IT Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the England region over the 3 months to 27 August 2014.

IT Support Hourly Rate Histogram in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the England region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +3 74 £160 -15.23% 36
South East +1 71 £213 +21.42% 35
East of England -17 31 £138 -8.33% 15
Yorkshire +9 18 £150 +40.18% 10
East Midlands +7 15 £200 +48.14% 6
North West -10 8 £188 -36.22% 10
South West -41 7 £215 +79.16% 23
West Midlands -13 5 - - 5
North East - 2 £95 - 2
IT Support
UK

IT Support
Top 30 Related IT Skills in England

For the 6 months to 27 August 2014, IT contractor jobs across the England region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 309 (67.17%) Windows
2 203 (44.13%) Active Directory
3 167 (36.30%) Microsoft
4 146 (31.74%) Windows 7
5 137 (29.78%) MS Office
6 115 (25.00%) Windows XP
7 105 (22.83%) MS Excel
8 102 (22.17%) MS Exchange
9 78 (16.96%) Windows Server 2008
10 66 (14.35%) Citrix
11 65 (14.13%) ITIL
12 53 (11.52%) Blackberry
13 50 (10.87%) VMware
13 50 (10.87%) Windows Server 2003
14 44 (9.57%) Cisco
15 38 (8.26%) TCP/IP
16 36 (7.83%) Microsoft Certification
16 36 (7.83%) Finance
17 34 (7.39%) SLA
17 34 (7.39%) Exchange Server 2010
18 33 (7.17%) WAN
19 31 (6.74%) LAN
20 30 (6.52%) Incident Management
21 28 (6.09%) DNS
22 27 (5.87%) Windows 8
23 25 (5.43%) Firewall
23 25 (5.43%) DHCP
24 23 (5.00%) MCSE
24 23 (5.00%) Security Cleared
25 22 (4.78%) Windows Server 2012

IT Support
Top Related IT Skills in England by Category

For the 6 months to 27 August 2014, IT contractor jobs across the England region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 102 (22.17%) MS Exchange
2 34 (7.39%) Exchange Server 2010
3 17 (3.70%) Exchange Server 2003
4 16 (3.48%) Blackberry Enterprise Server
5 13 (2.83%) Exchange Server 2007
5 13 (2.83%) IBM Notes
6 12 (2.61%) SharePoint
7 7 (1.52%) Lync
8 5 (1.09%) SharePoint 2010
9 4 (0.87%) LiveLink
10 3 (0.65%) IIS
10 3 (0.65%) SharePoint 2013
11 2 (0.43%) Exchange Server 2013
11 2 (0.43%) WebLogic
11 2 (0.43%) Tomcat
12 1 (0.22%) SAS
12 1 (0.22%) Site Server
12 1 (0.22%) Lotus Domino
12 1 (0.22%) Exchange Server 5.5
12 1 (0.22%) Exchange Server 2000
Applications
1 137 (29.78%) MS Office
2 105 (22.83%) MS Excel
3 7 (1.52%) MS PowerPoint
4 3 (0.65%) Spreadsheet
5 1 (0.22%) MS Project
5 1 (0.22%) MS Visio
5 1 (0.22%) Acrobat
5 1 (0.22%) CATIA
5 1 (0.22%) Pro/ENGINEER
Business Applications
1 3 (0.65%) Remedy ITSM
2 1 (0.22%) Temenos T24
2 1 (0.22%) Magento
2 1 (0.22%) Eikon
2 1 (0.22%) Oracle CRM
2 1 (0.22%) SAP Oil and Gas
2 1 (0.22%) assyst
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) Dynamics AX
Cloud Services
1 8 (1.74%) Office 365
2 2 (0.43%) Amazon AWS
Communications & Networking
1 38 (8.26%) TCP/IP
2 33 (7.17%) WAN
3 31 (6.74%) LAN
4 28 (6.09%) DNS
5 25 (5.43%) DHCP
5 25 (5.43%) Firewall
6 22 (4.78%) VPN
7 15 (3.26%) VoIP
7 15 (3.26%) Internet
8 9 (1.96%) SAN
9 7 (1.52%) Wi-Fi
9 7 (1.52%) Wireless
10 6 (1.30%) IP Telephony
10 6 (1.30%) Ethernet
11 4 (0.87%) Intranet
11 4 (0.87%) Cisco IOS
12 3 (0.65%) Cisco ASA
12 3 (0.65%) Junos
13 2 (0.43%) Extranet
13 2 (0.43%) 3G
Database & Business Intelligence
1 19 (4.13%) SQL Server
2 4 (0.87%) Data Warehouse
3 3 (0.65%) Oracle Database
4 2 (0.43%) MySQL
4 2 (0.43%) Oracle Database 11g
4 2 (0.43%) DataStage
4 2 (0.43%) Crystal Reports
4 2 (0.43%) EDRMS
5 1 (0.22%) PostgreSQL
5 1 (0.22%) SQL Server Reporting Services
5 1 (0.22%) SQL Server 2005
5 1 (0.22%) SQL Server 2000
5 1 (0.22%) SQL Server 2008
5 1 (0.22%) Hadoop
Development Applications
1 1 (0.22%) Visual Studio
1 1 (0.22%) Team Foundation Server
General
1 36 (7.83%) Finance
2 15 (3.26%) Banking
3 14 (3.04%) Telecoms
4 11 (2.39%) Manufacturing
5 9 (1.96%) Law
6 7 (1.52%) Legal
7 6 (1.30%) Advertising
8 5 (1.09%) Retail
8 5 (1.09%) Marketing
9 4 (0.87%) Mandarin Language
9 4 (0.87%) Publishing
10 3 (0.65%) Electronics
10 3 (0.65%) Pharmaceutical
10 3 (0.65%) Financial Institution
10 3 (0.65%) German Language
11 2 (0.43%) Spanish Language
12 1 (0.22%) Italian Language
12 1 (0.22%) Back Office
12 1 (0.22%) Dutch Language
12 1 (0.22%) French Language
Libraries, Frameworks & Software Standards
1 5 (1.09%) .NET
2 3 (0.65%) JSP
3 2 (0.43%) Web Services
3 2 (0.43%) Flash
3 2 (0.43%) HTML
3 2 (0.43%) CSS
3 2 (0.43%) .NET Framework
3 2 (0.43%) Application Packaging
4 1 (0.22%) Android SDK
4 1 (0.22%) J2EE
4 1 (0.22%) Middleware
4 1 (0.22%) CORBA
Miscellaneous
1 53 (11.52%) Blackberry
2 11 (2.39%) Computer Science
3 9 (1.96%) Management Information System
3 9 (1.96%) Video Conferencing
4 8 (1.74%) iPad
4 8 (1.74%) NHS
5 7 (1.52%) iPhone
6 5 (1.09%) Enterprise Software
7 4 (0.87%) Client/Server
7 4 (0.87%) AS400
7 4 (0.87%) Handset
8 3 (0.65%) Thin Client
8 3 (0.65%) CMDB
8 3 (0.65%) Fat Client
8 3 (0.65%) PDA
9 1 (0.22%) Statistics
9 1 (0.22%) Animation
9 1 (0.22%) Mathematics
9 1 (0.22%) DTV
9 1 (0.22%) EPoS
Operating Systems
1 309 (67.17%) Windows
2 146 (31.74%) Windows 7
3 115 (25.00%) Windows XP
4 78 (16.96%) Windows Server 2008
5 50 (10.87%) Windows Server 2003
6 27 (5.87%) Windows 8
7 22 (4.78%) Windows Server 2012
8 21 (4.57%) Windows Vista
9 18 (3.91%) Linux
10 13 (2.83%) Mac OS X
11 10 (2.17%) Apple iOS
12 9 (1.96%) Windows 2000
13 8 (1.74%) Android
13 8 (1.74%) UNIX
14 7 (1.52%) Mac OS
15 6 (1.30%) CentOS
16 5 (1.09%) Windows 2000 Server
17 4 (0.87%) Ubuntu
18 3 (0.65%) Windows Mobile
19 2 (0.43%) SUSE
Processes & Methodologies
1 65 (14.13%) ITIL
2 30 (6.52%) Incident Management
3 20 (4.35%) Service Management
4 14 (3.04%) Asset Management
5 12 (2.61%) Service Delivery
5 12 (2.61%) Time Management
5 12 (2.61%) Problem Management
6 10 (2.17%) Project Management
7 9 (1.96%) Change Management
8 8 (1.74%) Configuration Management
8 8 (1.74%) ERP
8 8 (1.74%) Document Management
8 8 (1.74%) Migration
9 6 (1.30%) Workflow
9 6 (1.30%) Release Management
10 5 (1.09%) Root Cause Analysis
10 5 (1.09%) Software Deployment
10 5 (1.09%) Information Security
10 5 (1.09%) CRM
11 4 (0.87%) Business Intelligence
Programming Languages
1 18 (3.91%) SQL
2 8 (1.74%) Java
3 5 (1.09%) C
4 4 (0.87%) Python
5 3 (0.65%) PL/SQL
5 3 (0.65%) PowerShell
6 2 (0.43%) JavaScript
7 1 (0.22%) PHP
7 1 (0.22%) Shell Script
7 1 (0.22%) PowerHouse
7 1 (0.22%) T-SQL
7 1 (0.22%) VB.NET
Qualifications
1 36 (7.83%) Microsoft Certification
2 23 (5.00%) MCSE
2 23 (5.00%) Security Cleared
3 20 (4.35%) Degree
4 17 (3.70%) SC Cleared
5 13 (2.83%) MCSA
6 11 (2.39%) MCP
7 10 (2.17%) MCITP
8 7 (1.52%) A+ Certification
9 6 (1.30%) MCDST
9 6 (1.30%) Cisco Certification
9 6 (1.30%) CCNA
10 4 (0.87%) VMware Certified Professional (VCP)
11 3 (0.65%) DV Cleared
11 3 (0.65%) MCTS
12 2 (0.43%) ITIL Certification
12 2 (0.43%) Citrix Certification
12 2 (0.43%) NVQ Level 3
13 1 (0.22%) CTC Cleared
13 1 (0.22%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 34 (7.39%) SLA
2 3 (0.65%) Sarbanes-Oxley
2 3 (0.65%) ISO 9001
3 2 (0.43%) ISO/IEC 27001
4 1 (0.22%) QA
4 1 (0.22%) COREP
4 1 (0.22%) Basel II
System Software
1 203 (44.13%) Active Directory
2 18 (3.91%) VMware Infrastructure
3 11 (2.39%) Hyper-V
4 7 (1.52%) XenApp
5 5 (1.09%) Terminal Services
5 5 (1.09%) VMware ESX
6 4 (0.87%) VMware Server
7 3 (0.65%) VMware ESXi
8 2 (0.43%) XenDesktop
8 2 (0.43%) vSphere
8 2 (0.43%) Forefront TMG
8 2 (0.43%) Xen
8 2 (0.43%) ISA Server
9 1 (0.22%) Samba
9 1 (0.22%) Citrix Presentation Server
9 1 (0.22%) NFS
9 1 (0.22%) UAG
Systems Management
1 14 (3.04%) SCCM
2 4 (0.87%) ARCserve
2 4 (0.87%) WSUS
3 3 (0.65%) Norton AntiVirus
3 3 (0.65%) Backup Exec
4 2 (0.43%) SCOM
4 2 (0.43%) McAfee ePO
4 2 (0.43%) Symantec Enterprise Vault
4 2 (0.43%) Symantec Endpoint Protection
4 2 (0.43%) SCDPM
5 1 (0.22%) SCOrch
5 1 (0.22%) Puppet
5 1 (0.22%) SCVMM
5 1 (0.22%) Nagios
Vendors
1 167 (36.30%) Microsoft
2 66 (14.35%) Citrix
3 50 (10.87%) VMware
4 44 (9.57%) Cisco
5 16 (3.48%) HP
6 15 (3.26%) Apple
7 13 (2.83%) Lotus
8 10 (2.17%) Dell
9 9 (1.96%) Oracle
10 8 (1.74%) Remedy
11 7 (1.52%) Symantec
12 6 (1.30%) NetApp
12 6 (1.30%) SAP
13 5 (1.09%) Juniper
14 4 (0.87%) Red Hat
14 4 (0.87%) Bloomberg
14 4 (0.87%) Adobe
14 4 (0.87%) Open Text
14 4 (0.87%) Splunk
15 3 (0.65%) Orchard
Surrey
Informatiq Consulting
Rate: £20000 - £25000 per annum
Posted: 17 hours ago
Brentford
Claremont Consulting Limited
Rate: £300 - £380 per day
Posted: Yesterday
Sheffield, South Yorkshire
Harvey Nash plc
Rate: £300 - £350 per day
Posted: Yesterday
London
Premier Group Recruitment
Rate: £140 - £150 per annum
Posted: Yesterday
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 3 days ago
City of London
Reed Technology - UK Posting Account
Rate: £8.00 - £10.00 per hour
Posted: 5 days ago
Reading
Hays IT - Uk Posting account
Rate: £12.00 - £17.00 per annum + Great Company
Posted: 5 days ago
London
Hays IT - Uk Posting account
Rate: £175.00 - £210.00 per day
Posted: 6 days ago
City of London
Huxley Associates
Rate: £250 per day + competitive
Posted: 8 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Rate: £90.00 - £100.00 per day
Posted: 9 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Rate: £12 - £25000 per annum
Posted: 12 days ago
London
Hays IT - Uk Posting account
Rate: £10.00 - £15.50 per hour
Posted: 20 days ago
Bournemouth
Hays IT - Uk Posting account
Rate: £9.00 - £12.50 per hour
Posted: 20 days ago
City of London
Capita - ITMS
Rate: £160 - £205 per day
Posted: 21 days ago
Brighton
Hays IT - Uk Posting account
Rate: £11.00 - £15.00 per hour
Posted: 22 days ago