The table below looks at the statistics for the IT Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
IT Support
Rank 335 311 292
Rank change year-on-year
-24 -19
Contract jobs requiring an IT Support 230 244 253
As % of all contract IT jobs located in England 0.50% 0.55% 0.61%
As % of the Job Titles category 0.55% 0.59% 0.66%
Number of daily rates quoted 80 59 42
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£164 £160 £154
Average daily rate % change year-on-year
+2.34% +4.06%
90% offered a daily rate of more than £100 £120 £95
10% offered a daily rate of more than £304 £328 £230
UK excluding London average daily rate £164 £150 £138
% change year-on-year
+9.54% +9.09%
Number of hourly rates quoted 80 103 124
Average hourly rate £13.50 £14.00 £13.50
Average hourly rate % change year-on-year
-3.57% +3.70%
90% offered a hourly rate of more than £10.00 £10.86 £10.00
10% offered a hourly rate of more than £22.50 £25.00 £20.00
UK excluding London average hourly rate £12.68 £14.00 £12.75
% change year-on-year
-9.44% +9.80%
IT Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
42131 41322 38316
As % of all contract IT jobs located in England 92.43% 92.67% 92.96%
Number of daily rates quoted 26842 25081 22205
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £245 £230 £235
10% offered a daily rate of more than £575 £575 £563
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1651 1833 2326
Average hourly rate £16.50 £17.50 £18.68
Average hourly rate % change year-on-year
-5.71% -6.31%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £39.09 £40.00
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

IT Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in England

IT Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the England region.

IT Support Daily Rate Trend in England

IT Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the England region over the 3 months to 29 January 2015.

IT Support Daily Rate Histogram in England

IT Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the England region.

IT Support Hourly Rate Trend in England

IT Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the England region over the 3 months to 29 January 2015.

IT Support Hourly Rate Histogram in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the England region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +23 80 £164 -3.67% 59
South East -23 50 £170 +13.33% 40
East of England +2 31 £144 -4.16% 14
North West 0 16 £150 +4.34% 21
South West -24 14 £173 +30.18% 22
West Midlands -3 12 £190 +5.55% 7
Yorkshire -6 11 £170 -6.84% 18
East Midlands +6 9 £100 -67.74% 10
North East -6 7 £230 -
Midlands - - - - 1
IT Support
UK

IT Support
Top 30 Related IT Skills in England

For the 6 months to 29 January 2015, IT contractor jobs across the England region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 367 (73.69%) Windows
2 220 (44.18%) Active Directory
3 191 (38.35%) MS Office
4 188 (37.75%) Windows 7
5 182 (36.55%) Microsoft
6 115 (23.09%) MS Excel
7 102 (20.48%) Windows XP
8 101 (20.28%) MS Exchange
9 95 (19.08%) Windows Server 2008
10 89 (17.87%) ITIL
11 64 (12.85%) Citrix
12 57 (11.45%) VMware
13 56 (11.24%) Windows Server 2003
14 53 (10.64%) DNS
15 52 (10.44%) Blackberry
16 47 (9.44%) DHCP
17 44 (8.84%) SLA
17 44 (8.84%) Finance
18 41 (8.23%) LAN
18 41 (8.23%) Windows 8
18 41 (8.23%) Windows Server 2012
19 40 (8.03%) Exchange Server 2010
20 39 (7.83%) TCP/IP
21 38 (7.63%) Microsoft Certification
22 36 (7.23%) Cisco
23 34 (6.83%) WAN
23 34 (6.83%) Incident Management
24 33 (6.63%) SQL
25 32 (6.43%) SCCM
26 31 (6.22%) VMware Infrastructure

IT Support
Top Related IT Skills in England by Category

For the 6 months to 29 January 2015, IT contractor jobs across the England region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 101 (20.28%) MS Exchange
2 40 (8.03%) Exchange Server 2010
3 21 (4.22%) SharePoint
4 18 (3.61%) IBM Notes
5 14 (2.81%) Exchange Server 2003
6 13 (2.61%) IIS
6 13 (2.61%) Blackberry Enterprise Server
7 11 (2.21%) Exchange Server 2007
8 7 (1.41%) Lync
9 5 (1.00%) WorkSite
9 5 (1.00%) SharePoint 2010
10 4 (0.80%) Lotus Domino
11 1 (0.20%) Site Server
11 1 (0.20%) Tomcat
11 1 (0.20%) WebLogic
11 1 (0.20%) SharePoint Server
11 1 (0.20%) Confluence
11 1 (0.20%) Office Communications Server
11 1 (0.20%) Exchange Server 2013
11 1 (0.20%) SharePoint 2013
Applications
1 191 (38.35%) MS Office
2 115 (23.09%) MS Excel
3 25 (5.02%) MS PowerPoint
4 3 (0.60%) Spreadsheet
4 3 (0.60%) Adobe Creative Suite
5 1 (0.20%) AutoCAD
5 1 (0.20%) Shockwave
5 1 (0.20%) Quicktime
5 1 (0.20%) MS Visio
Business Applications
1 6 (1.20%) assyst
2 1 (0.20%) Remedy ITSM
2 1 (0.20%) Dynamics NAV
2 1 (0.20%) Cognos TM1
2 1 (0.20%) Oracle General Ledger
2 1 (0.20%) Oracle iProcurement
2 1 (0.20%) Oracle Payables
2 1 (0.20%) Oracle Receivables
2 1 (0.20%) Markit EDM
Cloud Services
1 14 (2.81%) Office 365
2 9 (1.81%) Amazon AWS
3 3 (0.60%) Google Apps
4 1 (0.20%) Microsoft Azure
4 1 (0.20%) SaaS
Communications & Networking
1 53 (10.64%) DNS
2 47 (9.44%) DHCP
3 41 (8.23%) LAN
4 39 (7.83%) TCP/IP
5 34 (6.83%) WAN
6 31 (6.22%) VPN
7 26 (5.22%) Firewall
8 20 (4.02%) VoIP
9 19 (3.82%) Wireless
10 14 (2.81%) SAN
11 12 (2.41%) VLAN
12 9 (1.81%) Internet
13 8 (1.61%) IP Telephony
14 7 (1.41%) Wi-Fi
15 5 (1.00%) NAS
16 4 (0.80%) Network Security
16 4 (0.80%) Cisco IPT
16 4 (0.80%) 3G
17 2 (0.40%) Cisco IOS
17 2 (0.40%) Broadband
Database & Business Intelligence
1 22 (4.42%) SQL Server
2 5 (1.00%) SQL Server Reporting Services
3 3 (0.60%) SQL Server 2005
4 2 (0.40%) SQL Server 2008
4 2 (0.40%) MySQL
4 2 (0.40%) Crystal Reports
4 2 (0.40%) FileMaker
5 1 (0.20%) PostgreSQL
5 1 (0.20%) Oracle Reports
5 1 (0.20%) Hadoop
5 1 (0.20%) SQL Server 2012
Development Applications
1 5 (1.00%) Visual Studio
1 5 (1.00%) Team Foundation Server
2 2 (0.40%) MSI
3 1 (0.20%) Subversion
3 1 (0.20%) Oracle Forms
3 1 (0.20%) JIRA
General
1 44 (8.84%) Finance
2 18 (3.61%) Telecoms
3 13 (2.61%) Banking
4 12 (2.41%) Law
5 9 (1.81%) Legal
6 6 (1.20%) Financial Institution
7 5 (1.00%) Manufacturing
7 5 (1.00%) Advertising
8 4 (0.80%) Military
8 4 (0.80%) Retail
9 3 (0.60%) Back Office
9 3 (0.60%) International Banking
9 3 (0.60%) Marketing
9 3 (0.60%) Mandarin Language
9 3 (0.60%) French Language
9 3 (0.60%) Investment Banking
10 2 (0.40%) Publishing
10 2 (0.40%) Automotive
10 2 (0.40%) Pharmaceutical
11 1 (0.20%) Electronics
Libraries, Frameworks & Software Standards
1 9 (1.81%) Web Services
2 3 (0.60%) .NET
2 3 (0.60%) Application Packaging
3 2 (0.40%) .NET Framework
4 1 (0.20%) Flash
4 1 (0.20%) HTML
4 1 (0.20%) CSS
4 1 (0.20%) JSP
4 1 (0.20%) Software Packaging
Miscellaneous
1 52 (10.44%) Blackberry
2 19 (3.82%) Analytical Skills
3 16 (3.21%) Management Information System
4 13 (2.61%) Video Conferencing
5 10 (2.01%) iPad
6 8 (1.61%) NHS
6 8 (1.61%) Clustering
7 7 (1.41%) Client/Server
7 7 (1.41%) iPhone
8 6 (1.20%) Computer Science
9 5 (1.00%) Replication
10 4 (0.80%) Mobile Computing
10 4 (0.80%) Handset
11 3 (0.60%) SecurID
11 3 (0.60%) FMCG
12 2 (0.40%) Hedge funds
12 2 (0.40%) Mobile App
12 2 (0.40%) Fat Client
12 2 (0.40%) PDA
12 2 (0.40%) Thin Client
Operating Systems
1 367 (73.69%) Windows
2 188 (37.75%) Windows 7
3 102 (20.48%) Windows XP
4 95 (19.08%) Windows Server 2008
5 56 (11.24%) Windows Server 2003
6 41 (8.23%) Windows 8
6 41 (8.23%) Windows Server 2012
7 17 (3.41%) Linux
8 16 (3.21%) Mac OS X
9 15 (3.01%) Windows Vista
10 11 (2.21%) Android
10 11 (2.21%) Apple iOS
11 9 (1.81%) Mac OS
12 5 (1.00%) UNIX
13 4 (0.80%) Mac OS X Server
13 4 (0.80%) VMS
14 3 (0.60%) Windows 2000
14 3 (0.60%) CentOS
15 2 (0.40%) Windows 2000 Server
15 2 (0.40%) NetWare
Processes & Methodologies
1 89 (17.87%) ITIL
2 34 (6.83%) Incident Management
3 21 (4.22%) Service Management
4 20 (4.02%) Service Delivery
5 19 (3.82%) Change Management
5 19 (3.82%) Time Management
6 14 (2.81%) Configuration Management
6 14 (2.81%) Asset Management
7 11 (2.21%) Document Management
8 7 (1.41%) Workflow
8 7 (1.41%) Migration
8 7 (1.41%) Capacity Planning
8 7 (1.41%) ITIL V3
9 6 (1.20%) Network Management
9 6 (1.20%) Project Management
10 5 (1.00%) Disaster Recovery
10 5 (1.00%) Stakeholder Management
10 5 (1.00%) Information Security
10 5 (1.00%) Problem Management
10 5 (1.00%) Performance Management
Programming Languages
1 33 (6.63%) SQL
2 6 (1.20%) PowerShell
3 4 (0.80%) VB
3 4 (0.80%) C
4 3 (0.60%) VBScript
4 3 (0.60%) VBA
5 2 (0.40%) Python
6 1 (0.20%) VB6
6 1 (0.20%) Shell Script
6 1 (0.20%) VB.NET
6 1 (0.20%) Java
6 1 (0.20%) JavaScript
6 1 (0.20%) PL/SQL
6 1 (0.20%) Bash Shell
Qualifications
1 38 (7.63%) Microsoft Certification
2 30 (6.02%) MCSE
3 24 (4.82%) Security Cleared
4 21 (4.22%) MCP
5 18 (3.61%) SC Cleared
6 14 (2.81%) ITIL Certification
6 14 (2.81%) MCSA
7 11 (2.21%) Degree
8 10 (2.01%) DV Cleared
9 8 (1.61%) MCITP
10 7 (1.41%) Cisco Certification
10 7 (1.41%) A+ Certification
10 7 (1.41%) CCNA
10 7 (1.41%) ITIL Foundation Certificate
11 4 (0.80%) MCDST
12 2 (0.40%) PRINCE2 Practitioner
12 2 (0.40%) Citrix Certification
13 1 (0.20%) CCA
13 1 (0.20%) CCNP
13 1 (0.20%) CCEA
Quality Assurance & Compliance
1 44 (8.84%) SLA
2 3 (0.60%) ISO 9001
3 1 (0.20%) Sarbanes-Oxley
System Software
1 220 (44.18%) Active Directory
2 31 (6.22%) VMware Infrastructure
3 17 (3.41%) Hyper-V
4 8 (1.61%) XenApp
5 7 (1.41%) VMware Workstation
6 6 (1.20%) Terminal Services
7 5 (1.00%) VMware ESX
8 4 (0.80%) VMware ESXi
8 4 (0.80%) XenDesktop
8 4 (0.80%) MetaFrame
9 3 (0.60%) Citrix Presentation Server
9 3 (0.60%) vSphere
10 1 (0.20%) Samba
10 1 (0.20%) Microsoft App-V
10 1 (0.20%) ISA Server
10 1 (0.20%) NFS
10 1 (0.20%) Forefront TMG
Systems Management
1 32 (6.43%) SCCM
2 8 (1.61%) WSUS
3 6 (1.20%) Norton AntiVirus
4 5 (1.00%) Backup Exec
4 5 (1.00%) SCOM
5 4 (0.80%) NetBackup
6 2 (0.40%) Puppet
7 1 (0.20%) DameWare
7 1 (0.20%) OpenView
7 1 (0.20%) Tivoli Storage Manager
7 1 (0.20%) Systems Management Server (SMS)
7 1 (0.20%) OpenView Configuration Management
7 1 (0.20%) Control-M
7 1 (0.20%) Nagios
7 1 (0.20%) McAfee ePO
7 1 (0.20%) SCVMM
7 1 (0.20%) SCOrch
7 1 (0.20%) SAP Afaria
7 1 (0.20%) Symantec Enterprise Vault
Vendors
1 182 (36.55%) Microsoft
2 64 (12.85%) Citrix
3 57 (11.45%) VMware
4 36 (7.23%) Cisco
5 22 (4.42%) HP
6 21 (4.22%) Apple
7 19 (3.82%) Dell
8 18 (3.61%) Lotus
8 18 (3.61%) Symantec
8 18 (3.61%) Remedy
9 12 (2.41%) McAfee
10 9 (1.81%) Mitel
11 7 (1.41%) NetApp
11 7 (1.41%) Google
12 6 (1.20%) ServiceNow
12 6 (1.20%) Adobe
13 5 (1.00%) Reuters
13 5 (1.00%) Bloomberg
14 4 (0.80%) Capita
14 4 (0.80%) SonicWALL
Havant, Hampshire
Global Technology Solutions Ltd
Rate: £16.70 per hour
Posted: 1 hour ago
Norwich
I4 Recruitment
Rate: £12.00 - 13.70 per hour
Posted: Yesterday
West London
Senitor Associates
Rate: £130 - £170 per day
Posted: Yesterday
Nottinghamshire
X4 Group
Rate: £13 per hour + £25K Perm
Posted: Yesterday
Cheshire
Ashdown IT
Rate: £20 - £25 per hour
Posted: Yesterday
London
ARC IT Recruitment Ltd
Posted: 2 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £9.63 - £11.25 per hour
Posted: 2 days ago
Telford, Shropshire
ITF Solutions
Rate: £100 - £105 per day
Posted: 2 days ago
Southampton, Hampshire
Connectus
Rate: £11 - £14.15 per hour
Posted: 2 days ago
West Sussex
ARC IT Recruitment Ltd
Posted: 3 days ago
Wiltshire
Opus Recruitment Solutions Ltd
Rate: £10 - £14 per hour
Posted: 3 days ago
London
Information Technology Services
Rate: £35k - 40k per year + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
JNC Recruitment
Rate: From £10 to £11.50 per hour
Posted: 5 days ago
Bracknell, Berkshire
Connectus
Rate: £14.12 - £17.46 per hour
Posted: 5 days ago
Oxford, Oxfordshire
Cadence Resourcing
Rate: £16 per hour
Posted: 5 days ago
Norwich, Norfolk
Cooper Lomaz Recruitment Ltd
Rate: £10 per hour
Posted: 6 days ago
Folkestone
Claremont Consulting Limited
Rate: £150 - £200 per day
Posted: 8 days ago
Brentford
Claremont Consulting Limited
Rate: £300 - £380 per day
Posted: 8 days ago
London
Hays IT - Uk Posting account
Rate: £10.00 - £12.00 per hour
Posted: 9 days ago
Kingston upon Thames
Computer Futures
Rate: competitive
Posted: 10 days ago