The table below looks at the statistics for the IT Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
IT Support
Rank 340 328 305
Rank change year-on-year
-12 -23
Contract jobs requiring an IT Support 258 245 250
As % of all contract IT jobs located in England 0.52% 0.52% 0.56%
As % of the Job Titles category 0.57% 0.56% 0.61%
Number of daily rates quoted 96 60 45
Average daily rate
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£150 £150 £150
90% offered a daily rate of more than £95 £110 £95
10% offered a daily rate of more than £278 £321 £317
UK excluding London average daily rate £150 £145 £138
% change year-on-year
+3.44% +5.45%
Number of hourly rates quoted 96 102 114
Average hourly rate £15.00 £15.00 £14.75
Average hourly rate % change year-on-year
- +1.69%
90% offered a hourly rate of more than £10.00 £12.00 £10.33
10% offered a hourly rate of more than £24.00 £24.50 £21.05
UK excluding London average hourly rate £14.75 £14.00 £13.50
% change year-on-year
+5.35% +3.70%
IT Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45626 43383 41175
As % of all contract IT jobs located in England 92.03% 92.64% 93.01%
Number of daily rates quoted 29592 26643 23710
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £230 £229 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1873 1913 2427
Average hourly rate £16.16 £17.50 £19.00
Average hourly rate % change year-on-year
-7.65% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.80 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

IT Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in England

IT Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the England region.

IT Support Daily Rate Trend in England

IT Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the England region over the 3 months to 24 December 2014.

IT Support Daily Rate Histogram in England

IT Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the England region.

IT Support Hourly Rate Trend in England

IT Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the England region over the 3 months to 24 December 2014.

IT Support Hourly Rate Histogram in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +30 93 £160 +3.22% 42
South East -29 56 £155 +3.33% 34
East of England -12 36 £111 -11.00% 14
West Midlands +2 16 £245 +63.33% 8
East Midlands +2 13 £125 -60.31% 5
North West -14 13 £150 - 18
South West -36 13 £175 +20.68% 14
Yorkshire -7 10 £225 - 6
North East -21 8 £230 - 1
IT Support
UK

IT Support
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 368 (72.02%) Windows
2 218 (42.66%) Active Directory
3 186 (36.40%) MS Office
4 185 (36.20%) Microsoft
5 183 (35.81%) Windows 7
6 127 (24.85%) MS Excel
7 106 (20.74%) Windows XP
8 104 (20.35%) MS Exchange
9 93 (18.20%) ITIL
10 90 (17.61%) Windows Server 2008
11 72 (14.09%) Citrix
12 58 (11.35%) VMware
13 52 (10.18%) Windows Server 2003
14 51 (9.98%) Finance
15 50 (9.78%) Blackberry
16 49 (9.59%) DNS
17 45 (8.81%) Windows 8
18 43 (8.41%) SLA
18 43 (8.41%) DHCP
19 39 (7.63%) Microsoft Certification
19 39 (7.63%) Incident Management
20 38 (7.44%) Windows Server 2012
20 38 (7.44%) Exchange Server 2010
20 38 (7.44%) Cisco
20 38 (7.44%) TCP/IP
21 36 (7.05%) LAN
22 32 (6.26%) SQL
23 30 (5.87%) WAN
23 30 (5.87%) MCSE
24 29 (5.68%) VMware Infrastructure

IT Support
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 104 (20.35%) MS Exchange
2 38 (7.44%) Exchange Server 2010
3 21 (4.11%) SharePoint
4 20 (3.91%) IBM Notes
5 12 (2.35%) Exchange Server 2003
6 10 (1.96%) Exchange Server 2007
7 9 (1.76%) IIS
8 8 (1.57%) Blackberry Enterprise Server
8 8 (1.57%) Lync
9 5 (0.98%) SharePoint 2010
10 4 (0.78%) WorkSite
10 4 (0.78%) Lotus Domino
11 2 (0.39%) Tomcat
11 2 (0.39%) WebLogic
11 2 (0.39%) SharePoint 2013
12 1 (0.20%) Exchange Server 2013
12 1 (0.20%) OpenStack
12 1 (0.20%) Site Server
12 1 (0.20%) SharePoint Server
12 1 (0.20%) Drupal
Applications
1 186 (36.40%) MS Office
2 127 (24.85%) MS Excel
3 24 (4.70%) MS PowerPoint
4 3 (0.59%) Spreadsheet
5 2 (0.39%) Adobe Creative Suite
5 2 (0.39%) MS Visio
6 1 (0.20%) Acrobat
6 1 (0.20%) AutoCAD
6 1 (0.20%) MS Project
Business Applications
1 3 (0.59%) assyst
2 1 (0.20%) Dynamics CRM
2 1 (0.20%) Oracle General Ledger
2 1 (0.20%) Oracle iProcurement
2 1 (0.20%) Markit EDM
2 1 (0.20%) Oracle Payables
2 1 (0.20%) Oracle Receivables
Cloud Services
1 13 (2.54%) Office 365
2 5 (0.98%) Amazon AWS
3 3 (0.59%) Google Apps
4 1 (0.20%) Microsoft Azure
4 1 (0.20%) SaaS
Communications & Networking
1 49 (9.59%) DNS
2 43 (8.41%) DHCP
3 38 (7.44%) TCP/IP
4 36 (7.05%) LAN
5 30 (5.87%) WAN
6 27 (5.28%) VPN
7 25 (4.89%) Firewall
8 19 (3.72%) Wireless
8 19 (3.72%) VoIP
9 13 (2.54%) SAN
9 13 (2.54%) Internet
10 9 (1.76%) VLAN
11 7 (1.37%) IP Telephony
12 5 (0.98%) Wi-Fi
13 4 (0.78%) Cisco IPT
13 4 (0.78%) Network Security
13 4 (0.78%) 3G
14 2 (0.39%) Broadband
14 2 (0.39%) Cisco ASA
14 2 (0.39%) NAS
Database & Business Intelligence
1 22 (4.31%) SQL Server
2 5 (0.98%) SQL Server Reporting Services
3 3 (0.59%) SQL Server 2005
3 3 (0.59%) Crystal Reports
4 2 (0.39%) Oracle Database 11g
4 2 (0.39%) SQL Server 2008
4 2 (0.39%) FileMaker
4 2 (0.39%) MySQL
4 2 (0.39%) Oracle Database
5 1 (0.20%) PostgreSQL
5 1 (0.20%) Hadoop
5 1 (0.20%) SQL Server 2012
5 1 (0.20%) Oracle Reports
5 1 (0.20%) Data Warehouse
Development Applications
1 5 (0.98%) Visual Studio
1 5 (0.98%) Team Foundation Server
2 2 (0.39%) MSI
3 1 (0.20%) Subversion
3 1 (0.20%) JIRA
3 1 (0.20%) Oracle Forms
General
1 51 (9.98%) Finance
2 17 (3.33%) Telecoms
2 17 (3.33%) Banking
3 11 (2.15%) Law
4 10 (1.96%) Legal
5 6 (1.17%) Financial Institution
6 5 (0.98%) Manufacturing
7 4 (0.78%) Advertising
7 4 (0.78%) Retail
7 4 (0.78%) Pharmaceutical
7 4 (0.78%) Military
8 3 (0.59%) International Banking
8 3 (0.59%) Marketing
8 3 (0.59%) Mandarin Language
8 3 (0.59%) French Language
8 3 (0.59%) German Language
8 3 (0.59%) Back Office
8 3 (0.59%) Investment Banking
9 2 (0.39%) Electronics
10 1 (0.20%) Front Office
Libraries, Frameworks & Software Standards
1 5 (0.98%) Web Services
2 3 (0.59%) .NET
2 3 (0.59%) Application Packaging
3 2 (0.39%) HTML
3 2 (0.39%) CSS
3 2 (0.39%) JSP
3 2 (0.39%) .NET Framework
4 1 (0.20%) Software Packaging
Miscellaneous
1 50 (9.78%) Blackberry
2 19 (3.72%) Analytical Skills
3 16 (3.13%) Management Information System
4 9 (1.76%) Computer Science
4 9 (1.76%) Video Conferencing
4 9 (1.76%) iPad
5 8 (1.57%) Clustering
6 6 (1.17%) NHS
6 6 (1.17%) iPhone
7 5 (0.98%) Client/Server
7 5 (0.98%) Replication
8 4 (0.78%) Handset
9 3 (0.59%) SecurID
9 3 (0.59%) Mobile Computing
9 3 (0.59%) FMCG
10 2 (0.39%) Mathematics
10 2 (0.39%) Fat Client
10 2 (0.39%) Mobile App
10 2 (0.39%) Enterprise Software
10 2 (0.39%) PDA
Operating Systems
1 368 (72.02%) Windows
2 183 (35.81%) Windows 7
3 106 (20.74%) Windows XP
4 90 (17.61%) Windows Server 2008
5 52 (10.18%) Windows Server 2003
6 45 (8.81%) Windows 8
7 38 (7.44%) Windows Server 2012
8 20 (3.91%) Linux
9 18 (3.52%) Windows Vista
10 15 (2.94%) Mac OS X
11 12 (2.35%) Mac OS
12 11 (2.15%) Android
13 10 (1.96%) Apple iOS
14 7 (1.37%) UNIX
14 7 (1.37%) Windows 2000
15 3 (0.59%) VMS
15 3 (0.59%) Mac OS X Server
15 3 (0.59%) CentOS
16 2 (0.39%) Windows 2000 Server
16 2 (0.39%) SUSE
Processes & Methodologies
1 93 (18.20%) ITIL
2 39 (7.63%) Incident Management
3 20 (3.91%) Service Management
4 18 (3.52%) Service Delivery
5 16 (3.13%) Change Management
5 16 (3.13%) Time Management
6 12 (2.35%) Asset Management
7 11 (2.15%) Document Management
7 11 (2.15%) Configuration Management
8 9 (1.76%) Problem Management
9 7 (1.37%) Project Management
9 7 (1.37%) Workflow
10 6 (1.17%) Migration
10 6 (1.17%) Network Management
10 6 (1.17%) Line Management
11 5 (0.98%) Root Cause Analysis
11 5 (0.98%) Performance Management
11 5 (0.98%) Disaster Recovery
11 5 (0.98%) Information Security
12 4 (0.78%) ITIL V3
Programming Languages
1 32 (6.26%) SQL
2 6 (1.17%) C
2 6 (1.17%) PowerShell
3 4 (0.78%) VB
4 3 (0.59%) VBScript
5 2 (0.39%) Java
5 2 (0.39%) JavaScript
5 2 (0.39%) PL/SQL
5 2 (0.39%) VBA
5 2 (0.39%) Python
6 1 (0.20%) Shell Script
6 1 (0.20%) VB6
6 1 (0.20%) Bash Shell
6 1 (0.20%) VB.NET
Qualifications
1 39 (7.63%) Microsoft Certification
2 30 (5.87%) MCSE
3 19 (3.72%) Degree
4 18 (3.52%) Security Cleared
5 17 (3.33%) MCP
6 16 (3.13%) MCSA
7 14 (2.74%) ITIL Certification
7 14 (2.74%) SC Cleared
8 9 (1.76%) A+ Certification
9 7 (1.37%) DV Cleared
9 7 (1.37%) ITIL Foundation Certificate
10 6 (1.17%) Cisco Certification
10 6 (1.17%) CCNA
11 5 (0.98%) MCITP
12 4 (0.78%) MCDST
13 1 (0.20%) MCTS
13 1 (0.20%) PRINCE2 Practitioner
13 1 (0.20%) MOS
13 1 (0.20%) Citrix Certification
13 1 (0.20%) MCSD
Quality Assurance & Compliance
1 43 (8.41%) SLA
2 3 (0.59%) ISO 9001
3 1 (0.20%) Sarbanes-Oxley
System Software
1 218 (42.66%) Active Directory
2 29 (5.68%) VMware Infrastructure
3 17 (3.33%) Hyper-V
4 7 (1.37%) XenApp
4 7 (1.37%) Terminal Services
5 4 (0.78%) MetaFrame
5 4 (0.78%) VMware Workstation
5 4 (0.78%) XenDesktop
6 3 (0.59%) vSphere
6 3 (0.59%) Citrix Presentation Server
6 3 (0.59%) VMware ESXi
7 2 (0.39%) Xen
7 2 (0.39%) VMware ESX
8 1 (0.20%) NFS
8 1 (0.20%) Microsoft App-V
8 1 (0.20%) ISA Server
8 1 (0.20%) Samba
8 1 (0.20%) Forefront TMG
Systems Management
1 28 (5.48%) SCCM
2 8 (1.57%) WSUS
3 6 (1.17%) Norton AntiVirus
4 5 (0.98%) SCOM
5 4 (0.78%) NetBackup
5 4 (0.78%) Backup Exec
6 2 (0.39%) Puppet
6 2 (0.39%) Symantec Endpoint Protection
7 1 (0.20%) SAP Afaria
7 1 (0.20%) SCOrch
7 1 (0.20%) Symantec Enterprise Vault
7 1 (0.20%) SCVMM
7 1 (0.20%) McAfee ePO
7 1 (0.20%) DameWare
7 1 (0.20%) OpenView
7 1 (0.20%) Tivoli Storage Manager
7 1 (0.20%) Systems Management Server (SMS)
7 1 (0.20%) OpenView Configuration Management
7 1 (0.20%) Control-M
7 1 (0.20%) Nagios
Vendors
1 185 (36.20%) Microsoft
2 72 (14.09%) Citrix
3 58 (11.35%) VMware
4 38 (7.44%) Cisco
5 22 (4.31%) HP
6 21 (4.11%) Apple
7 20 (3.91%) Lotus
8 18 (3.52%) Dell
9 17 (3.33%) Symantec
10 14 (2.74%) Remedy
11 9 (1.76%) McAfee
12 8 (1.57%) NetApp
12 8 (1.57%) Oracle
12 8 (1.57%) Mitel
12 8 (1.57%) ServiceNow
13 7 (1.37%) Google
14 6 (1.17%) Bloomberg
14 6 (1.17%) Adobe
15 5 (0.98%) Capita
15 5 (0.98%) Reuters
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