Escalation Management Contracts with Work from Home Options

Escalation Management
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for Escalation Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Escalation Management over the 6 months to 19 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 344 450 593
Rank change year-on-year +106 +143 -114
Contract jobs citing Escalation Management 1 9 29
As % of all contract jobs with a WFH option 0.007% 0.036% 0.066%
As % of the Processes & Methodologies category 0.008% 0.040% 0.072%
Number of daily rates quoted 0 3 27
10th Percentile - £368 £352
25th Percentile - £384 £394
Median daily rate (50th Percentile) - £425 £500
Median % change year-on-year - -15.00% +31.58%
75th Percentile - £444 £656
90th Percentile - £448 £788
UK median daily rate £475 £375 £500
% change year-on-year +26.67% -25.00% +27.80%
Number of hourly rates quoted 0 1 0
Median hourly rate - £15.72 -
UK median hourly rate £31.50 £22.21 £55.00
% change year-on-year +41.83% -59.62% +292.02%

All Process and Methodology Skills
Work from Home

Escalation Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 12,944 22,223 40,220
As % of all contract jobs with a WFH option 87.86% 89.66% 91.06%
Number of daily rates quoted 8,720 15,728 29,204
10th Percentile £325 £363 £363
25th Percentile £425 £450 £433
Median daily rate (50th Percentile) £525 £544 £525
Median % change year-on-year -3.49% +3.62% +7.69%
75th Percentile £638 £650 £631
90th Percentile £750 £750 £725
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +7.07%
Number of hourly rates quoted 566 510 531
10th Percentile £14.94 £18.63 £14.50
25th Percentile £24.44 £26.46 £20.75
Median hourly rate £43.00 £52.50 £39.50
Median % change year-on-year -18.10% +32.91% +64.58%
75th Percentile £60.00 £68.75 £57.50
90th Percentile £75.00 £80.00 £72.50
UK median hourly rate £36.05 £36.00 £25.68
% change year-on-year +0.13% +40.19% +7.00%

Escalation Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Escalation Management as a proportion of all IT jobs advertised.

Escalation Management trend for jobs with a WFH option

Escalation Management
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Escalation Management.

Escalation Management daily rate for jobs with a WFH option

Escalation Management
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Escalation Management.

Escalation Management hourly rate for jobs with a WFH option

Escalation Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (100.00%) CMS
Cloud Services
1 1 (100.00%) Contentful
1 1 (100.00%) GCP
1 1 (100.00%) Google Analytics
General
1 1 (100.00%) Marketing
1 1 (100.00%) Social Skills
Job Titles
1 1 (100.00%) Lead
Miscellaneous
1 1 (100.00%) Marketing Technology
Processes & Methodologies
1 1 (100.00%) Analytics
1 1 (100.00%) Business Transformation
1 1 (100.00%) Change Management
1 1 (100.00%) Code Quality
1 1 (100.00%) Collaborative Working
1 1 (100.00%) Content Management
1 1 (100.00%) Continuous Improvement
1 1 (100.00%) Front End Development
1 1 (100.00%) ITIL
1 1 (100.00%) Marketing Strategy
1 1 (100.00%) People Management
1 1 (100.00%) Release Management
1 1 (100.00%) Root Cause Analysis
1 1 (100.00%) Scorecard
1 1 (100.00%) Site Reliability Engineering
1 1 (100.00%) Web Operations
Vendors
1 1 (100.00%) Google
1 1 (100.00%) ServiceNow