1 to 25 of 48 Customer Experience Jobs in the South West

A well established fitness/health/lifestyle brand are looking for a Product Designer with strong UI/UX/CX experience. Their products are both web and app based. Experience with tools like Jira and Confluence is a big plus. Ideally you would have a good understanding … methods. This role is paying up to £65,000 base salary plus benefits. Desired skills/experience: UI experience UX experience CX experience Jira/Confluence experience Good communication skills This position is hybrid with 2 days per week in office. Flexible working is also more »

has over 280,000 employees as of January 2021. The Role The Senior Strategist leads the creation of digital marketing strategies, campaign plans and customer experience-led transformation. They will identify business goals and objectives, use data and research to develop responses to briefs, create strategic recommendations and … help drive the strategic direction of major accounts in the agency. Digital strategy: Craft digital strategies for complex marketing and customer experience (CX) projects both the overarching strategic direction and specific customer propositions. Develop ideas off the back of these strategies and sell into clients. Campaign planning … distribution of content and the relationship between owned, earned and paid media. Client workshops: Running custom canvas workshops, such as insight gathering and prioritisation; customer journey mapping; value proposition mapping and validation; and formulating and substantiating business cases. Audience insight: Responsible for the design and execution of primary research more »

Accountabilities: Creates and owns the E2E technical solution that underpins the goal of Establishing a sustainable "DevSecOps" practice. Defines solutions that are deliverable, are customer experience led, that meet the business needs, are secure, drive target architecture where possible, are compliant with relevant industry and company policies and … impact and high-risk solutions. Operates in a highly complex and ambiguous environment across the company and wider technical industry and/or specific customer sector. Ensures solutions delivered are complete and have integrity and support the architectural strategy and simplified operating model. Proactively identifies initiatives to drive simplification … target architecture, improved customer experience, improved business agility and lower cost to serve. Actively contributes to architecture roadmaps and long-term planning. Liaises with organisational stakeholders, ensuring business needs are met through assurance of the design. Essential Skills/Experience Mandatory - deep experience of delivering secure more »

Were looking for people with creative, innovative, collaborative, and analytical skills to join our marketing teams to support our digital transformation and create fantastic customer experiences. Were looking for an experienced Project Manager responsible for driving project management excellence and delivering our digital customer experience transformation programme. … Someone to get involved in projects of various sizes, within our Group Marketing department in line with our digital Customer Experience strategy. About the role Oversight of website change and digital improvement projects from scoping to delivery, working closely with various stakeholders across the group, such as product … scoping, systems deployment, training and on-boarding to time, quality, and cost Reporting project progress and performance, whilst communicating expert insights About you Demonstrable experience of managing digital transformation projects, with it being a bonus if thats on an international scale within website and ecommerce improvements A passion for more »

serving their customers. We're not just a service provider; we are partners in our clients' journey, assisting them in leveraging technology for seamless customer experiences and operational efficiency. At Rezcomm, we create tools that empower airports to sell everything from flights to coffee, ensuring a smooth journey for … Account Manager, you will be instrumental in helping clients fully leverage Rezcomm's technology solutions, aiding them in efficiently managing their operations and enhancing customer engagement. Key Responsibilities: Relationship Management: and maintain strong relationships with key stakeholders within assigned accounts. as the main point of contact for customer inquiries, issues, and escalations. customer goals, needs, and challenges to provide personalized support and guidance. engage with customers to identify opportunities for upselling, cross-selling, and renewals. Growth and Retention: account plans and strategies to drive adoption, usage, and retention of the company's SaaS solutions. regular business more »

Salary: £23,000- £26,932 +15% OTE The Customer Relationship Manager is the day-to-day contact for our strategic customers. Working within the Microtricity department, dedicated to the Feed-in Tariff and other renewable energy schemes, you’ll provide a world class service to your portfolio of customers. … everything in between. What you will do... You’ll offer a service that sets us apart from the rest – it’s about making the customer feel valued! Provide exceptional customer service to Microtricity customers through delivery of all tasks within the customer journey, including meter reads, payment … statements and bespoke contractual tasks Proactively assess and manage customer needs on an ongoing basis Complete reporting and outputs to monitor performance and service levels Provide a dedicated point of support and knowledge Build and maintain relationships with 3rd parties and other suppliers Support with onboarding and establish relationships more »

basis (view to go permanent if interested). You will be able to start immediately.The role is suitable to experienced IT professionals with Field Experience or those wanting to branch out into field support. Your primary duty will be working with a range of technical and non-technical customers … both. Key responsibilities: Provide IT services for multiple levels of clients Manage phone calls, emails and communication with all levels Delivering high levels of customer experience for IT solutions Manage customer expectations professionally and honestly Effective and accurate management of incidents within the CRM What were looking … for: 2 or more years of experience of a similar role in IT Windows experience with working experience in alternative tech such as iOS, MacOS, ChromeOS Working knowledge of supporting virtualization technologies i.e VMware or Hyper-V. TCP/IP, DNS, DHCP, VPN, & VLAN. Azure Cloud Services more »

Our client are a leading supplier of single-use medical and surgical products with a reputation for delivering high quality products and excellence in customer service! Benefits of the Role: Consistent work Permanent role Fantastic working environment Online payslips Day shift hours with no weekend work Internal benefits *Driving … license is desirable for this position due to the location of this position* Your Experience: Ideally, you will have prior experience in a comparable setting, with a clinical background being advantageous. You will have excellent inter-personal and communication skills (including verbal, listening, and written) and be able … will be the first point of call for customers with enquiries, technical concerns, and product complaints, and, you will be responsible for delivering a customer focused approach to resolving such issues. Duties of the Technical Advisor: Provide excellent levels of customer experience, ensuring that information provided is more »

aid your personal development, from supporting the business development and benefit managers to managing internal and external communications. While these roles are largely non-customer facing, your contribution will help deliver value to both our team and our customers. In this position, you will have the opportunity to; Get … of contact for internal stakeholders across your initiatives Take responsibility for aspects of program administration and analyse statistical data on program performance Influence the customer experience to help improve customer satisfaction of the program At the end of your internship, you will have gained valuable skills and … experience, working for a dynamic innovative technology leader. Qualifications: About the internship This is a 13-month fixed-term placement suitable for students currently studying degree in Business, Marketing, Economics or similar subjects who are in their penultimate year of study on a degree with a year in the more »

branch offices abroad and will require some limited travel both within and outside the UK. The ability to think logically about problem solving and experience writing software in a high level structured language will be needed and some experience with electrical wiring is desirable. Some prior mechanical knowledge … Work with branch offices in USA, India and China and with ESTUN Automation in China to provide industry leading products and a world-class customer experience Required Qualifications & Experience Training will be given in areas which are new to the applicant. Degree or similar higher qualification in … A background in communications using serial, Ethernet and similar media. Experienced in programming industrial automation/manufacturing machines Having a thorough working knowledge and experience of 3 or more of the following will be beneficial: Implementing and commissioning stand-alone automation computers; e.g. PLC or Motion Controller. Good knowledge more »

branch offices abroad and will require some limited travel both within and outside the UK. The ability to think logically about problem solving and experience writing software in a high level structured language will be needed and some experience with electrical wiring is desirable. Some prior mechanical knowledge … Work with branch offices in USA, India and China and with ESTUN Automation in China to provide industry leading products and a world-class customer experience Required Qualifications & Experience Training will be given in areas which are new to the applicant. Degree or similar higher qualification in … A background in communications using serial, Ethernet and similar media. Experienced in programming industrial automation/manufacturing machines Having a thorough working knowledge and experience of 3 or more of the following will be beneficial: Implementing and commissioning stand-alone automation computers; e.g. PLC or Motion Controller. Good knowledge more »

are looking for a dedicated, passionate Delivery Executive to join our rapidly growing team within Capgemini Engineering. We are looking for an individual with experience in the Aerospace Domain, a strong desire for career advancement and the ability to put our customers at the center of Delivery. Your Role … The Delivery Executive will oversee all aspects of delivery within their assigned aerospace accounts to ensure a positive customer experience, you will also: Collaborate with their partnered Account Executive(s) to ensure we align Capgemini services to meet customer expectations in a competitive environment and that relevant … new services are visible to the customer in the form of demonstrations, points-of-view, white papers, briefings etc. Actively drive delivery-led selling across assigned Accounts. Meet financial and non-financial targets for assigned accounts, including leading on profitability improvement initiatives. Accountable for delivery of Engagements within their more »

Clear Guidance, Attention to Detail, Performance Management, Pro-activity and the ability to drive Accountability Instill confidence, obtain necessary support and manage internal & external Customer Expectations via in depth program knowledge and strong Communications & Negotiations skills. A thorough understanding of the Program/Project Specifications and/or Contract … support the Profit Plan Process for the appropriate Program(s)/Project(s) Provide input and direction to the project team in areas of customer concerns, potential changes in scope and risk assessment, and co-ordinate responses where appropriate. Work closely with business leads & contracts to negotiate scope changes … and PROLaunch status Use risk management methodologies to identify and mitigate or offset risk. Identify opportunities to increase revenue and/or margin through customer change, additional work scope, or Customer Claims Support Proposal preparation for new products and programs Complete other duties as assigned Qualifications: Bachelors Degree more »

engineering indentured apprenticeship and/or qualified to a minimum of NVQ level 3 or equivalent Multi skilled in both electrical and mechanical disciplines. Experience of planned preventative maintenance systems. Experience fault finding within MHE (Material Handling Equipment)/Automation systems. Experience in interpreting both mechanical and … electrical drawings. Experience of conveyor maintenance, motor controllers/inverters. DESCRIPTION Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we … are open to hiring candidates to work out of one of the following locations: Plymouth, GBR PREFERRED QUALIFICATIONS Apprentice Trained, HNC, HND, BSc, BEng Experience of high voltage switching. Experience of sortation machines. Experience of maintaining/configuring bar code scanners. Experience of print and apply more »

excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM … to identify bugs, glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers … of all technical levels. Ability to troubleshoot and resolve technical issues independently. Experience in documenting technical processes and procedures. Desirable Experience Experience using CRM systems, particularly Salesforce, for case logging and management. Prior experience conducting product training sessions for staff or customers is preferred. Familiarity with more »

Data Engineer – Hybrid (3 days in Office) Stratford-Upon-Avon £56k + 5% bonus & benefits Do you want to grow your expertise and experience and use your skills in a vibrant environment where teamwork, creativity, diversity, inclusivity, and technical excellence are expected and enjoyed? This SaaS company are seeking … implementation, testing, deployment, and ongoing support and maintenance of the data platform. By going above and beyond implementing new features, the company focus on customer experience, building a high-quality, secure, and scalable data platform. You'll apply your skills effectively and continue to develop them, while benefiting … SDK. Helping to shape and design new data products and features within a Data Mesh architecture. Pairing with senior engineers to improve knowledge. Skillset & Experience: This is a technical role focused on the development of the organisation’s SaaS products suited to a proactive, committed engineer. Development is a more »

Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office more »

client a leading insurance provider have a newly created position available for a Senior UX/UI Designer to be responsible for delivering user experience and interface design on their online products. The company are going through a period of growth and this is a great time to join … the team. Responsibilities will include: Ensuring great customer experience on the websites, both web and mobile Working with other teams such as digital analytics to optimise customer journey Running tester sessions and conducting UX research Contributing to projects such as implementing promotions, making changes to product offerings … of the skills they would like you to have: UX and UI Design experience. Ideally you will have a portfolio to showcase your skills Experience working within an Agile environment Analysis and interpretation of user journey statistics and digital analytics Useability testing Some of the benefits: Annual bonus (based more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing Information, Role Completing product presentations, Test-drivs and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment. Advising customers on electric car ownership inclduing EV Grants Recognising and dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership Apprenticeship Standard Customer service specialist (level 3) Training Provider SKILLNET LIMITED Working Week Monday-Friday, 9.00am - 5.00pm. Occasional Saturdays TBC. Expected Duration 15 Months Positions Available more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing information. Role Completing product presentations, Test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment. Advising customers on electric car ownership including EV grants Recognising and dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership. Apprenticeship Standard Customer service specialist (level 3) Training Provider SKILLNET LIMITED Working Week Monday-Friday, 9am – 5pm. Occasional Saturdays TBC. Expected Duration 15 Months Positions Available more »

Peaple Talent have partnered with a large professional services organisation based in Swindon who are recruiting a Change Lead with experience of working with regulatory change. You will lead strategic change across our client’s organisation, ensuring customer centric end to end thinking across all business areas, from … aptitude towards change, be innovative and flexible with a strong desire to create new and improved processes which are designed around creating an excellent customer experience whilst being highly efficient thus supporting the teams in achieving their targets. The role holder, a change professional who has experience more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing Information. Role Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment. Advising customers on electric car ownership including EV Grants Recognising and Dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … Customer Service Specialist Level 3 Sales Qualification (City and Guilds Level 2 Certificates in principles of sales) Emergency first aid at work Understanding electric vehicles Advanced electrification Kia Product Knowledge Delivery method and location of training to be confirmed A full-time career within the automotive industry, with many more »

control Accelerate Pinewood’s geographic expansion. Diversify into new products which can be utilised by our group before also being offered to the wider customer base Disrupt hybrid used car sales in the UK by differentiating the customer experience and scaling the number of sites more »

Data Product Owner Salary £60,000 - £85,000 We are excited to be recruiting for a Product Owner responsible for customer data to join the Customer & Marketing Data Office. The successful candidate will be responsible for the delivery of a cloud Master Data Management solution for customers that … underpins digital, operational, marketing, and analytical use cases. This is a great role for a colleague who is passionate about delivering great customer and business outcomes through strong data-led capabilities. Customer data is at the heart of both the transformation programme and long-term business strategies - having … high quality customer data that is mastered centrally enables the delivery of exceptional customer experiences and business outcomes across Aviva. A bit about the job: This role requires a strong data and change practitioner who has a proven track record in delivering a new data product and/ more »

talented Project Manager/Delivery Manager to join their dynamic team. They are dedicated to creating game-changing solutions that enhance operational efficiency and customer experiences. What will you be doing? 💡 As the project, delivery manager you will be managing third party suppliers to build the hardware and assisting … Agile and Scrum knowledge and certifications but also an understanding of Waterfall or Hardware build knowledge is great too At least 5+ years of experience as a Project Manager or Delivery Manager in an Agile environment or be able to demonstrate their depth of experience and situations Experience … to work effectively with cross-functional teams. Strong analytical and problem-solving abilities. Track record of managing project budgets, schedules, and resources. Retail industry experience is a plus, as is experience in IOT, Telecoms etc Humand Talent Solutions and their clients and associates do not discriminate on any more »