4 of 4 Problem Management Jobs in the West Midlands

service operations and ensuring exceptional delivery for our clients. Reporting to the Group Head of Service Delivery, you'll oversee service management activities, support the delivery of a diverse service portfolio, and act as the primary Service Delivery Manager for one or more key clients. You'll provide line … management to part of the team and contribute to shaping how we work by supporting improvements in process, quality, compliance, and performance measurement. This is a great opportunity to influence service excellence, develop as a leader, and help drive continuous improvement across our Service Delivery function. Salary ...

internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. … monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able ...

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary starting ...

comprising over 10000 desktops and over 13000 users Duties include providing end user hardware and software support by utilising ITIL framework incident, change and problem management. Provide support in the operation of networked computer systems. Basic network troubleshooting skills are essential. Prepare, test, and deploy equipment (including PCs, laptops … staff in satellite sites around Coventry and Warwickshire (Including travelling as necessary). Ensure ICT equipment conforms to the appropriate safety standards. Undertake problem determination and resolution on ICT equipment (including connected Audio/Visual systems) and services, including hardware repairs on such equipment and liaise with ...