22 of 22 Problem Management Jobs in the West Midlands

Problem Lead Compass Group UK & Ireland | Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring … improving service reliability. You will turn incident trends, major incident findings and known errors into structured, evidence-based corrective action. Working across Incident Management, SRE, Engineering, Infrastructure & Cloud, Change, Product and Service Ownership, you will establish a proactive problem management approach that identifies underlying causes, strengthens accountability ...

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best … practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management ...

Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial … seeking an experienced leader to head our UK Back Office Support Department. This senior leadership role is responsible for the day-to-day management of the UK Back Office Support function, supporting the full suite of Back Office applications. The successful candidate will work closely with internal teams, third ...

across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some of which require complex catalogue development experience and knowledge. Creating ...

Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

throughout an incident. Manage and support the Service Desk team, acting as deputy to the NOC Manager when needed and making sure the Incident Management process is followed consistently. Monitor performance and identify improvements, producing incident reports and KPIs, spotting trends and turning lessons learned into better processes … service. Improve first-time fixes, working with Problem Management and Knowledge teams to identify root causes, create knowledge articles and prevent repeat incidents. Be the Incident Management subject matter expert across the NOC and Service Desk. What we're looking for 5+ years' Incident Management experience ...

Product Support Technical Engineer to specialise in supporting and optimising our Managed Desktop Service (MDS) estate. If you have a passion for modern endpoint management and security and enjoy working with technologies such as Microsoft Intune, Windows 11, macOS, ChromeOS, and Windows Autopilot, we want to hear from you. … will be responsible for managing, supporting, and continuously improving a diverse endpoint estate including Windows 11 devices, MacBooks, and Chromebooks. Operating within a modern management framework centred around Microsoft Intune, you will support device provisioning, configuration, application deployment, security, compliance, and lifecycle management across the organisation. Success ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

MACS is a leading provider of digital asset and facilities management solutions across the UK and Ireland. We help organisations transform the management of their assets, workplaces, facilities and infrastructure through IBM Maximo Application Suite (MAS), TRIRIGA, MREF and associated services. As our support services capability continues … standards, processes, governance and best practice while ensuring exceptional outcomes for customers and internal stakeholders. The successful candidate will combine strong people leadership, service management expertise and commercial awareness with a passion for developing high-performing teams and continually improving service delivery. Key Responsibilities Own overall service performance, quality ...

Problem Lead Compass Group UK & Ireland Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring ...

phishing, anti-virus, IP spoofing) Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask) Working knowledge of ITIL frameworks (incidents, requests, change) Excellent troubleshooting and problem-solving skills A collaborative mindset with the confidence to lead and support others Exposure to project delivery at a mid-level Nice to have … critical incidents Maintain and improve support documentation and knowledge bases Work closely with internal teams and third parties to resolve issues Support change control, problem management, and service improvements Help drive process adherence and identify opportunities for optimisationTake part in training, knowledge sharing, and continuous improvement What success ...

Microsoft cloud engineering expertise across pre-sales, technical delivery, and BAU operations. Working closely with Managed Services, Service Operations, Sales, Projects and Account Management, you’ll help design, implement, transition and support Microsoft-led cloud solutions that are secure, scalable and commercially sound. This role is ideal for someone … thrives in a multi-customer environment, enjoys being a trusted technical advisor, and has hands‐on experience across Microsoft 365, Azure, Entra ID, endpoint management and cloud security. What You’ll Be Doing Deliver 2nd/3rd line BAU support for Microsoft cloud services, escalated incidents, service requests, changes ...

measures. Lead major incidents and senior customer escalations, ensuring effective resolution, clear communication, robust post-incident review and measurable follow-through. Strengthen incident, problem and change management. Own effective service transition from Implementation into BAU Support. Partner with Customer Success and other customer-facing teams to ensure joined … customer outcomes and clear ownership of escalations. Improve knowledge management and self-service, using tooling and automation to improve support quality and efficiency. Use data and insight to understand trends and risks. What we are looking for Proven experience leading multiple B2B software or application support teams. Evidence ...

Remote Access services, ensuring proactive identification and resolution of issues. Incident handling and service restoration for Citrix, AOVPN, Zscaler Clientless, and supporting infrastructure. Change management, implementation, and deployment activities within live production environments, adhering to change control processes. Problem management, root cause analysis, and implementation of permanent … Ensuring all Remote Access platforms remain secure, compliant, and free from vulnerabilities through regular security reviews and remediation activities. System monitoring, performance analysis, capacity management, and optimisation of Remote Access services. Operating system, application, and security patching across Citrix and Remote Access infrastructure. Maintenance and continual refinement of operational ...

Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring Advanced understanding of monitoring ...

Good knowledge of networking, firewalls, virtualisation and cloud platforms, with a controlled and methodical approach to troubleshooting. Experience of ITIL-aligned incident, change and problem management, ticketing or ITSM platforms, and monitoring and alerting tools. Able to work autonomously in a fast-paced environment while following defined processes ...

depend on. What you will be doing Run a reliable platform: own the availability, performance and resilience of Azure services, including monitoring, incident and problem management, backup, DR and resilience testing. Modernise: move suitable lifted-and-shifted workloads towards PaaS, serverless and containers where there is a clear … standards, reusable Infrastructure as Code patterns and deployment pipelines, making Terraform, GitOps and automation-first delivery the norm. Govern and secure: own Azure governance (management groups, policy-as-code, tagging, access and guardrails) and work with Security to meet zero trust and healthcare regulatory requirements. Drive cost-aware engineering ...

lead and support the team to deliver excellent customer service and ensure the timely resolution of technicalissues. Main duties of the job Implement a Problem Management discipline across the more troublesome incidents. Review all support related manual processes and automate as many as possible for efficiency. Create … practices and procedures to meet ITIL standards. Observe and oversee both internal and external SLAs. Ensure full incident information is logged into the incident management system following laid down procedures. Constantly monitor all incidents and respond according to agreed SLAs. Due to the unpredictable and changing nature of Service ...

solution standards (Rhenus “Core”). Challenge the stakeholders to accept configurable solutions. Analyse and resolve reported incidents and initiate actions to prevent re-occurrence (problem management). Support Go Live migration and hand-over to the support organization. Document solutions and ways-of-working. Reporting and consultancy tasks ...

wider team members.Drive data strategy, architecture, governance and data quality to enable trusted, accessible information.Own service performance, governance, risk, information security, change, incident and problem management.Manage technology suppliers, service levels, budgets and commercial performance.Drive continual service improvement, automation and standardisation to improve efficiency, resilience and user experience.Ensure effective business … delivering service improvement and measurable business outcomes.Experience managing senior stakeholders and translating business needs into practical technology solutions.Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management.Experience across enterprise applications, data platforms and technology architecture.Understanding of information security, risk, business continuity and supplier management.Strong ...