12 of 12 Problem Management Jobs in the West Midlands

dreams a reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future … root causes. Drive the resolutions across various stakeholder groups to prevent recurring incidents. Collaborate with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate ...

proactively address performance issues Manage platform upgrades, patches, and version control Provide monthly health and performance reports for all managed security platforms Data Source Management & Integration Manage onboarding of data sources to security platforms (e.g., log sources to SIEM) Configure data parsing, normalization, and enrichment to ensure data quality … CMDB, and ticketing systems Implement SSO (Single Sign-On) and MFA (Multi-Factor Authentication) integration with recipient clients or Global's identity and access management systems Access Management & Governance Enforce Role-Based Access Control (RBAC) across all security platforms Conduct quarterly access reviews to ensure least-privilege access ...

dreams a reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call … result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards ...

role ensures network reliability, security, compliance, and alignment with wider business and digital transformation objectives. You will establish governance frameworks, performance standards, and vendor management structures that enable high-performing, secure, and cost-efficient network operations across the organisation. Key Responsibilities Governance & Framework Develop and maintain the Network Service … policies. Define network policies, standards, SLAs, KPIs, and reporting mechanisms. Chair service review boards and governance forums to drive accountability and transparency. Service Performance Management Monitor and report on service performance, SLA compliance, and incident trends. Drive continual service improvement initiatives to enhance availability and end-user experience. Oversee ...

performance of services. Key responsibilities include configuring and managing BMC monitoring tools, analysing alerts and events, implementing monitoring blueprints, and supporting incident and problem management processes within the monitoring ecosystem. As we upgrade our existing Monitoring capability and look to extend this to onboard new Strategic services. Part … working team managing own technical deliverables, change management; engaging with Application and Infrastructure teams to Experience of BMC/BHOM/TSOM Monitoring tools would be an advantage, but not essential The Role Your responsibilities: Act as the primary point of expertise for monitoring solutions. Set up, configure ...

Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation.Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate … orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. ...

data updates are efficiently tracked, progressed and communicated. They will play a vital role in maintaining service stability by supporting incident investigations, preparing management information (MI), ensuring accurate documentation, and coordinating with suppliers and internal teams. This role is an essential part of the live service function, helping maintain … logs, screenshots or evidence from relevant teams. Track progress, chase stakeholders and ensure timely closure of tickets. Analysis & Reporting Produce and maintain core Service Management MI, including: Weekly incident summaries SLA/OLA performance data Trend analysis Volumetrics and user behaviour observations Identify patterns or recurring issues and flag ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. Update and document Service Requests on a Remedy system. Participate in a 24hour call … tracking of SLA's/KPIs. Support Corporate Network project for Cisco ISE, ASA and Umbrella. Provide Network Design and architect responsibilities. Provide required Management Information & regular management updates. Qualitative input into databases to track and manage standard and bespoke processes. Design and implement new SDWAN solutions. Monitor ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. Update and document Service Requests on a Remedy system. Participate in a 24hour call … tracking of SLA's/KPIs. Support Corporate Network project for Cisco ISE, ASA and Umbrella. Provide Network Design and architect responsibilities. Provide required Management Information & regular management updates. Qualitative input into databases to track and manage standard and bespoke processes. Design and implement new SDWAN solutions. Monitor ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. Update and document Service Requests on a Remedy system. Participate in a 24hour call … tracking of SLA's/KPIs. Support Corporate Network project for Cisco ISE, ASA and Umbrella. Provide Network Design and architect responsibilities. Provide required Management Information & regular management updates. Qualitative input into databases to track and manage standard and bespoke processes. Design and implement new SDWAN solutions. Monitor ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. Update and document Service Requests on a Remedy system. Participate in a 24hour call … tracking of SLA's/KPIs. Support Corporate Network project for Cisco ISE, ASA and Umbrella. Provide Network Design and architect responsibilities. Provide required Management Information & regular management updates. Qualitative input into databases to track and manage standard and bespoke processes. Design and implement new SDWAN solutions. Monitor ...