Problem Management Jobs in the West Midlands

Allocates staff resource to Problem Management tasks and ensures Service Now Management queues are monitored and progressed... * Continuously develops and improves the Problem Management process to enhance service quality. Person Specification: * A good understanding of ITIL Problem and Incident tool and processes are essential. * A good understanding of ITIL (V2...

Knowledge of Service Management Tools. A good understanding of ITIL V3 at least to foundation level, specifically around change, release, service and problem management. A good IT background in IT infrastructure (UNIX, NT, Windows, LAN/WAN/VLAN, firewalls, web servers, etc) and. /or systems and application development (Oracle, Java, UNIX,...

Essential: Cisco Routing and Switching (CCNP) MPLS and DMVPN. VOIP and QoS. Bluecoat WAN Optimisation. Cisco Nexus and Catalyst Switches... Cisco ASA and Fortinet Firewalls... McAfee Web Gateways. F5 Big IP GTM, LTM load balancers. Desirable: IBM IDS, Encryption - Government Grade, Cisco 802.1x/NAC/ACS, Cisco WLAN Controllers, CiscoWorks/...

Working in an agile environment, you'll be working the Scrum team, the Scrum Master, Product Owner and the Project Manager... Technologies Involved: JAVA, JSON, Python, Jenkins, Docker, JIRA, Confluence, Hadoop, Hbase, GIT. Key Skills and Experience Required: Knowledge and experience of Agile values & principles particularly experience in Scrum. OO...