7 of 7 Problem Management Jobs in the West Midlands

hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode … would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid … environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that More ❯

hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode … would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid … environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that More ❯

quality support. Collaborate with clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven … OSPF, BGP, EIGRP), and network monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while collaborating with cross-functional … backups to allow for efficient data recovery in the event of system failures. Monitoring & Performance Optimization: Track system performance and identify bottlenecks affecting database efficiency and data integrity. Incident & Problem Management: Troubleshoot database-related incidents and implement proactive solutions to minimize downtime. Capacity Planning: Monitor and forecast database storage and performance needs, ensuring scalability. Upgrades & Patch Management … and execute major database upgrades and periodic patching to maintain system stability. Database Logging & Monitoring: Configure and manage database logs for integration into a SIEM (Security information and event management) solution for monitoring and security compliance. High Availability & Failover Management: Monitor, maintain and orchestrate manual failover and failback procedures to maintain uptime. Automation & Scripting: Develop scripts using SQL More ❯

ownership of Jira support tickets across their full lifecycle, including triage, investigation, resolution, and closure. Ensure timely resolution of incidents and service requests while maintaining quality standards. Incident and Problem Management: Work closely with Development and Infrastructure teams to resolve issues and communicate updates to stakeholders. Continuous Improvement: Identify opportunities for process improvements and automation within application support … Logic for system health and performance monitoring. Capability to write and optimise regular expressions (Regex) for log parsing, pattern detection, and troubleshooting. Application Support Skills Strong understanding of incident management, ITIL processes, and DevOps practices Proven experience in troubleshooting complex application issues. Technical Skills Solid experience in .NET development, or the ability to debug .NET code. Proficiency in managing … monitoring, and troubleshooting applications in cloud-based environments, ideally Microsoft Azure. Financial services domain knowledge and experience supporting business-critical systems within banking, payments, or investment operations. Analytical and problem-solving abilities with a proactive approach to challenges. Excellent communication and interpersonal skills, with the ability to engage stakeholders and collaborate effectively. A positive, can-do attitude and willingness More ❯

File Sync , DFS , and virtualisation technologies . Implement and maintain Azure Application Gateway , Load Balancers , and App Service Plans to deliver secure, high-performing, scalable services. Lead incident and problem management , acting as an escalation point for complex issues and driving root cause analysis. Support and improve backup, disaster recovery, and business continuity solutions across hybrid platforms. Automate More ❯

Gateways, Load Balancers, and hybrid identity solutions (Azure AD Connect) Design and maintain hybrid file storage using Azure File Sync, DFS, and Azure Storage Lead on incident escalations and problem management, driving root cause analysis and long-term solutions Support disaster recovery and backup processes, ensuring recoverability across cloud and on-prem environments Implement and maintain security and More ❯