11 of 11 Problem Management Jobs in the West Midlands

supporting the delivery of high-quality IT services while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely … Service Operations Lead in managing and developing the Service team. Mentor and coach team members through regular 1:1s and performancedevelopment. Oversee Change Management, ensuring infrastructure and customer changes are assessed, approved, and implemented with minimal risk. Manage Incident and Problem Management processes, including root cause analysis ...

infrastructure incidents to minimise service disruption * Respond to and support major incidents, collaborating with cross-functional technical teams * Analyse recurring issues and contribute to problem management and root cause analysis * Raise and manage Requests for Change (RFCs) and support change implementation processes * Maintain accurate and up-to-date … infrastructure (servers, storage, cloud, data centres) o Operating systems (endpoints and servers) o Enterprise applications and systems * Familiarity with IT service management frameworks (e.g. ITIL), including incident and problem management Skills * Strong analytical and problem-solving capability * Ability to diagnose and resolve complex technical issues * Excellent ...

their team on a full-time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment. The Role As Service Operations Manager, you will be responsible … Service Operations, ensuring the effective delivery of IT services across live environments. You will play a key role in driving best practice across Incident, Problem, and Change Management, while acting as a deputy to senior leadership. Key Responsibilities Lead, mentor, and develop Service Operations team members through regular ...

call rotations. Review, maintain, and enhance operational runbooks, SOPs, and knowledge base documentation. Contribute to service reviews, root cause analysis (RCA), and problem management activities. Ensure compliance with security, governance, and operational standards. Collaborate with Service Delivery Managers to meet SLA/SLO targets and maintain high customer … satisfaction. Skills and experience Strong hands-on experience with Palo Alto firewalls (VM-Series). Proficiency with firewall management platforms such as Strata Cloud Manager and Panorama. Familiarity with GlobalProtect. Experience with Cloudflare services. In-depth knowledge of routing protocols, particularly BGP, including: Prefix-lists,Route-maps ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

tech services and software help brands deliver exceptional customer experience, every single day. As we continue to grow, we’re looking for curious, proactive problem‑solvers to help us keep mission‑critical applications running smoothly for our customers. Sound like you? The Role: Second Line Application Support Analyst … Guide and support 1st line teams to drive better first-time resolution. Work with suppliers and 3rd line teams when deeper expertise is needed. Problem Management & Continuous Improvement Spot recurring issues and help drive root cause analysis. Suggest service improvements and refine processes, documentation, and monitoring. Carry ...

nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection … quality checks to maintain a trustworthy, complete dataset Spot gaps in CI coverage and drive improvements with the teams responsible Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud ...

Server OS and Cisco networks. Specialisms in individual areas are good, but it is a breadth of knowledge that is deemed valuable. Troubleshooting and problem management are essential skills, as is an ability to communicate at an appropriate level with other stakeholders such as the project and security … switching fundamentals (Cisco) Analytical mindset with a strong attention to detail Excellent communication skills, both verbal and written, to explain complex IT concepts Strong problem-solving skills and the ability to work independently and within a team Desirable: Experience administering enterprise systems (Atlassian, GitHub, M365) Understanding of Information Security ...

Server OS and Cisco networks. Specialisms in individual areas are good, but it is a breadth of knowledge that is deemed valuable. Troubleshooting and problem management are essential skills, as is an ability to communicate at an appropriate level with other stakeholders such as the project and security … switching fundamentals (Cisco) • Analytical mindset with a strong attention to detail • Excellent communication skills, both verbal and written, to explain complex IT concepts • Strong problem-solving skills and the ability to work independently and within a team Desirable: • Certifications (CCNA, RHCA, MCSE, VCP-DCV) • Exposure to Infrastructure as Code ...

document all issues, actions, and resolutions Manage and administer mobile devices and the telephony network Identify trends through data analysis to support effective Problem Management Liaise with external vendors and third party providers when necessary Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure … including DNS/DHCP Experience troubleshooting basic networking, software, and printing issues Excellent communication skills with a professional approach to customer service Strong time management skills and the ability to work calmly under pressure Ability to build and maintain strong customer relationships Exceptional customer service skills, with experience supporting ...

document all issues, actions, and resolutions Manage and administer mobile devices and the telephony network Identify trends through data analysis to support effective Problem Management Liaise with external vendors and third party providers when necessary Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure … including DNS/DHCP Experience troubleshooting basic networking, software, and printing issues Excellent communication skills with a professional approach to customer service Strong time management skills and the ability to work calmly under pressure Ability to build and maintain strong customer relationships Exceptional customer service skills, with experience supporting ...