19 of 19 Problem Management Jobs in the West Midlands

supporting the delivery of high-quality IT services while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely … Service Operations Lead in managing and developing the Service team. Mentor and coach team members through regular 1:1s and performancedevelopment. Oversee Change Management, ensuring infrastructure and customer changes are assessed, approved, and implemented with minimal risk. Manage Incident and Problem Management processes, including root cause analysis ...

their team on a full-time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment. The Role As Service Operations Manager, you will be responsible … Service Operations, ensuring the effective delivery of IT services across live environments. You will play a key role in driving best practice across Incident, Problem, and Change Management, while acting as a deputy to senior leadership. Key Responsibilities Lead, mentor, and develop Service Operations team members through regular ...

Windows (Wintel) and Linux server environments . Manage Windows Server including Active Directory, Group Policy, patching, and troubleshooting. Perform Linux administration including user access management, permissions, log analysis, and system performance tuning. Maintain systems through backups, patching, vulnerability remediation, and storage management . Troubleshoot network and infrastructure issues … Azure infrastructure including virtual networks, load balancers, storage accounts, Firewalls, and VM provisioning. Implement and manage SSL certificates and security configurations . Support incident, problem, and change management processes . Maintain documentation including SOPs and knowledge base articles . Required Skills & Experience 10-15 years of IT infrastructure ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call … result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

complaints from receipt to closure, ensuring timely, accurate, and empathetic communication. Conduct detailed investigations, working with technical teams, Service Desk, Network Operations, and Account Management to determine root cause. Provide clear, well-structured responses and action plans to customers. Ensure complaints are handled in line with SLAs, contractual obligations … internal service reviews and governance forums with senior leadership. Service Improvement Identify trends, recurring issues, and systemic problems contributing to customer dissatisfaction. Work with Problem Management and Service Improvement teams to implement corrective actions and prevent repeat complaints. Track and measure the effectiveness of improvement initiatives. Stakeholder Management ...

Server OS and Cisco networks. Specialisms in individual areas are good, but it is a breadth of knowledge that is deemed valuable. Troubleshooting and problem management are essential skills, as is an ability to communicate at an appropriate level with other stakeholders such as the project and security … switching fundamentals (Cisco) Analytical mindset with a strong attention to detail Excellent communication skills, both verbal and written, to explain complex IT concepts Strong problem-solving skills and the ability to work independently and within a team Desirable: Experience administering enterprise systems (Atlassian, GitHub, M365) Understanding of Information Security ...

service and support critical, high-security projects. We’re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You’ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem-solving ...

nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection … quality checks to maintain a trustworthy, complete dataset Spot gaps in CI coverage and drive improvements with the teams responsible Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud ...

Server OS and Cisco networks. Specialisms in individual areas are good, but it is a breadth of knowledge that is deemed valuable. Troubleshooting and problem management are essential skills, as is an ability to communicate at an appropriate level with other stakeholders such as the project and security … switching fundamentals (Cisco) • Analytical mindset with a strong attention to detail • Excellent communication skills, both verbal and written, to explain complex IT concepts • Strong problem-solving skills and the ability to work independently and within a team Desirable: • Certifications (CCNA, RHCA, MCSE, VCP-DCV) • Exposure to Infrastructure as Code ...

manage and optimise the M365 collaboration and productivity suite, working within an agile, pod-based team. Providing comprehensive support, conducting incident, change and problem management and managing policy compliance, you'll act as an escalation point, offering oversight and guidance to 1st and 2nd line teams. With excellent … analytical, problem solving, stakeholder engagement and communication skills, you'll also serve as the primary liaison between the technical team and business stakeholders, building relationships, communicating changes and managing expectations. You'll need certification in one of the following or equivalent experience: Microsoft Dynamics 365 Customer Service Functional Consultant ...

develop an understanding of the full scope of IT Service Desk support. Ensure all user interactions are accurately recorded within the IT Service Management (ITSM) tool, maintaining complete and precise ticket documentation. Capture every contact and action taken, enabling effective handovers, consistent service delivery, and full visibility of previous … University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. Participating in ITIL-based Incident and Problem Management in line with documented processes. Updating the Status Page for system outages to keep the wider University informed and sharing updates ...

document all issues, actions, and resolutions Manage and administer mobile devices and the telephony network Identify trends through data analysis to support effective Problem Management Liaise with external vendors and third party providers when necessary Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure … including DNS/DHCP Experience troubleshooting basic networking, software, and printing issues Excellent communication skills with a professional approach to customer service Strong time management skills and the ability to work calmly under pressure Ability to build and maintain strong customer relationships Exceptional customer service skills, with experience supporting ...

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary starting ...

DevOps metrics (DORA metrics, deployment frequency, MTTR). Experience managing technical dependencies and delivery risks in complex environments. Exposure to incident, change, and problem management in live cloud environments. Strong facilitation, stakeholder communication, and conflict resolution skills. ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...

VLAN architecture • Manage Palo Alto firewall environments and secure remote access • Maintain monitoring, alerting and infrastructure documentation • Support ITIL processes including incident, change and problem management • Mentor and support a small team within the IT function Required Experience • Strong VMware vSphere administration experience • Windows Server infrastructure including Active ...

Server OS and Cisco networks. Specialisms in individual areas are good, but it is a breadth of knowledge that is deemed valuable. Troubleshooting and problem management are essential skills, as is an ability to communicate at an appropriate level with other stakeholders such as the project and security ...