12 of 12 Problem Management Jobs in the West Midlands

proactively address performance issues Manage platform upgrades, patches, and version control Provide monthly health and performance reports for all managed security platforms Data Source Management & Integration Manage onboarding of data sources to security platforms (e.g., log sources to SIEM) Configure data parsing, normalization, and enrichment to ensure data quality … CMDB, and ticketing systems Implement SSO (Single Sign-On) and MFA (Multi-Factor Authentication) integration with recipient clients or Global's identity and access management systems Access Management & Governance Enforce Role-Based Access Control (RBAC) across all security platforms Conduct quarterly access reviews to ensure least-privilege access ...

phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests … Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached ...

internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. … monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able ...

core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. · Utilising skills, experience, and documented knowledge … University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. · Participating in ITIL-based Incident and Problem Management in line with documented processes. · Occasionally carrying out remote desktop support to resolve minor issues. · Ensuring that technical solutions are documented within ...

available, scalable and secure. Involved in support, project delivery and maintenance activities completed by the Operational Team. You should have a keen interest in problem-solving accompanied with experience in Linux systems, an understanding of web servers, basic database skills and have an interest in DevOps and systems administration. … suite of software solutions Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Work closely with development and tech teams ensuring technical Issues and projects are correctly managed. Deliver small and large technical projects ...

Experience in building robust, fault tolerant systems and identifying areas for improvement all in the support of maintaining reliability standards Knowledge of incident and problem management practices Proficiency in the software development lifecycle, including testing, version control, branching strategies and deployments approaches Pragmatic approach to deliver effective solutions ...

Experience in building robust, fault tolerant systems and identifying areas for improvement all in the support of maintaining reliability standards Knowledge of incident and problem management practices Proficiency in the software development lifecycle, including testing, version control, branching strategies and deployments approaches Pragmatic approach to deliver effective solutions ...

Experience in building robust, fault tolerant systems and identifying areas for improvement all in the support of maintaining reliability standards Knowledge of incident and problem management practices Proficiency in the software development lifecycle, including testing, version control, branching strategies and deployments approaches Pragmatic approach to deliver effective solutions ...

operational readiness and delivering end to end service transition processes. The role incorporates the ownership, design, delivery and continuous improvement of the IT Change Management and Release Management processes. Interviews We will be interviewing for this role on the 22nd of January 2026 in-person at our Coventry … with business objectives. Collaborate with stakeholders to understand service requirements and translate them into actionable design plans. To manage and develop the IT Change Management process, chairing the CAB meeting, ensuring all relevant works only proceed on authority from CAB, and to conduct post implementation reviews as necessary. Engage ...

operational readiness and delivering end to end service transition processes. The role incorporates the ownership, design, delivery and continuous improvement of the IT Change Management and Release Management processes. Interviews We will be interviewing for this role on the 22nd of January 2026 in-person at our Coventry … with business objectives. Collaborate with stakeholders to understand service requirements and translate them into actionable design plans. To manage and develop the IT Change Management process, chairing the CAB meeting, ensuring all relevant works only proceed on authority from CAB, and to conduct post implementation reviews as necessary. Engage ...

Infrastructure Manager You will lead the design, implementation, and ongoing management of our IT infrastructure across networks, servers, cloud, and end-user environments. Working closely with IT leadership and business stakeholders, you’ll ensure our systems are robust, secure, scalable, and aligned with business needs. It is essential that … best practices, and tooling. Experience managing and developing an IT infrastructure/operations team. Strong troubleshooting skills and a structured approach to incident and problem management. Excellent communication skills, with the ability to explain technical issues to non technical stakeholders. Ability to prioritize, manage multiple projects, and deliver ...

What skills, knowledge and experience will you need? This Senior IT Service Manager is part of the Integration Team within DWP Digital's Service Management function. You'll work in a fast-paced, collaborative environment, taking ownership of complex live services and driving improvements that enhance service quality … user experience across government. Our team supports deployments, configuration, and management of integration products, as well as building self-service and strategic integration solutions used across DWP and other departments. Your responsibilities will include defining and managing service management processes, SLAs, and OLAs, as well as leading incident ...