16 of 16 Problem Management Jobs in the West Midlands

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role … while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting across the organisation Acting as the incident commander for high-severity incidents , driving rapid resolution and minimising customer impact ...

support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. Skills & Experience: Demonstrated strong analytical skills, problem solving/debugging skills A good attitude, strong business ethics, an analytical mind, the ability … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape, including: Service Desk: Incident, Request & Problem Management Business Systems: Reapp Perform, COPS, Business Central, iTrent, Rydoo Infrastructure & EUC: Devices, Azure, Active Directory, networking Security & Access: Identity, endpoint protection, access … user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective under pressure with good time management Collaborative and supportive team player Proactive with a continuous improvement mindset Ability to train, influence, and build relationships Curious and adaptable to new technologies ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

related technologies who can operate across the full data lifecycle and design enterprise-level data architecture for complex programmes. These include cloud migrations, data management, data virtualisation, lakehouse deployments and the creation of modern data pipelines. You'll put client requirements and industry best practice at the heart … agent-based capabilities within data and analytics platforms* Producing architectures and designs for complex end-to-end data solutions, including data storage and management, ETL/ELT, reporting and analytics* Advising clients on architecture/infrastructure, platform and engineering best practices across data warehouse/data lake solutions ...

related technologies who can operate across the full data lifecycle and design enterprise-level data architecture for complex programmes. These include cloud migrations, data management, data virtualisation, lakehouse deployments and the creation of modern data pipelines. You'll put client requirements and industry best practice at the heart … agent based capabilities within data and analytics platforms * Producing architectures and designs for complex end-to-end data solutions, including data storage and management, ETL/ELT, reporting and analytics * Advising clients on architecture/infrastructure, platform and engineering best practices across data warehouse/data lake solutions ...

technologies who can operate across the full data life cycle and design enterprise-level data architecture for complex programmes. These include cloud migrations, data management, data virtualisation, lakehouse deployments and the creation of modern data pipelines. You'll put client requirements and industry best practice at the heart … agent based capabilities within data and analytics platforms * Producing architectures and designs for complex end-to-end data solutions, including data storage and management, ETL/ELT, reporting and analytics * Advising clients on architecture/infrastructure, platform and engineering best practices across data warehouse/data lake solutions ...

technologies who can operate across the full data life cycle and design enterprise-level data architecture for complex programmes. These include cloud migrations, data management, data virtualisation, lakehouse deployments and the creation of modern data pipelines. You'll put client requirements and industry best practice at the heart … agent based capabilities within data and analytics platforms Producing architectures and designs for complex end-to-end data solutions, including data storage and management, ETL/ELT, reporting and analytics Advising clients on architecture/infrastructure, platform and engineering best practices across data warehouse/data lake solutions ...

users. What you'll be doing Maintaining and supporting IT infrastructure in a secure, on-prem environment Troubleshooting and resolving infrastructure issues (hands-on problem management) Developing and deploying new infrastructure capabilities Monitoring performance and improving reliability/user experience Supporting end-user device build processes Communicating effectively ...

Matter Expert (SME) will be an experienced applications/systems support specialist providing expert advice and solution design skills to users along with the management of the Applications Support Specialists. The SME will provide project leadership and 2ndLine applicationssupportcoordination. The post holder will be a key member … across multiple trusts to extensively support applications Experience of supporting strategic planning and delivery Skills and experience Essential Extensive experience in a senior application management role within a professional IT environment planning, installing, maintaining, and supporting business applications Application incident and problem management skills Excellent systems ...

Recovery test Skills & Attributes: Knowledge of relational database design fundamentals Knowledge of database components and capabilities Understanding of Continuity Mgmt including backups, Incident Mgmt, Problem Mgmt, Change Mgmt and Capacity Mgmt Knowledge of HA and DR Knowledge of database best practices A breadth of experience in Production database installation ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public … team reporting into the Programme Lead Architect Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies, including public … team, reporting to the Programme Lead Architect. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specifications. Own technical problem ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public … team reporting into the Programme Lead Architect. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem ...

support and basic customer training where required . Maintain accurate technical documentation, case notes, and knowledge base articles. Identify recurring issues and contribute to problem management and continuous improvement initiatives. Technical Skills Required: Strong understanding of: VoIP technologies and call flows SIP, RTP, TCP/UDP DNS, DHCP ...