10 of 10 Problem Management Jobs in the West Midlands

Problem Lead Compass Group UK & Ireland | Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring … improving service reliability. You will turn incident trends, major incident findings and known errors into structured, evidence-based corrective action. Working across Incident Management, SRE, Engineering, Infrastructure & Cloud, Change, Product and Service Ownership, you will establish a proactive problem management approach that identifies underlying causes, strengthens accountability ...

Service Manager Key Responsibilities Service Leadership & Governance Own the end-to-end performance, governance, and continual improvement of IT services. Develop and maintain service management strategies, operating plans, and improvement roadmaps. Act as the senior service management lead, ensuring business priorities are translated into effective service outcomes. Chair … service reviews and governance forums, providing clear updates on performance, risks, financials, and improvement activities. Service Desk Management Lead and develop the Service Desk function, including Service Desk Agents and Service Analysts. Ensure consistent processes for incident and service request intake, triage, prioritisation, routing, communication, and fulfilment. Set clear ...

that provide 2nd line support for critical business applications used across the organisation. The role focuses on ensuring the effective delivery of incident, request, problem and service management processes across a portfolio of applications including: ServiceNowMicrosoft Dynamics 365 Project OperationsMicrosoft Dynamics 365 Field ServiceMicrosoft Dynamics 365 Customer Engagement … Manager will act as the operational leader for the team, ensuring high levels of customer satisfaction, strong service performance against SLA targets, effective escalation management, and continuous improvement of support processes. The role serves as the key interface between Service Desk teams, end users, third-line resolver groups, application ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

Product Support Technical Engineer to specialise in supporting and optimising our Managed Desktop Service (MDS) estate. If you have a passion for modern endpoint management and security and enjoy working with technologies such as Microsoft Intune, Windows 11, macOS, ChromeOS, and Windows Autopilot, we want to hear from you. … will be responsible for managing, supporting, and continuously improving a diverse endpoint estate including Windows 11 devices, MacBooks, and Chromebooks. Operating within a modern management framework centred around Microsoft Intune, you will support device provisioning, configuration, application deployment, security, compliance, and lifecycle management across the organisation. Success ...

throughout delivery. Manage technical relationships with vendors, third parties and the wider Capgemini organisation. Ensure solution delivery is aligned with agreed specifications. Own technical problem management and resolution relevant to solution development. What you'll need to succeed Essential skills and experience Experience of application modernisation and public … Experience developing strong client relationships and operating as a trusted technical adviser. Experience managing technical relationships with vendors and third parties. Experience with technical problem management and resolution during solution development. Desirable skills and experience Experience working with legacy technologies and adapting them to fit within an ecosystem ...

Problem Lead Compass Group UK & Ireland Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring ...

level is most often performed at the Civil Service job grade of: EO (Executive Officer) HEO (Higher Executive Officer) Skill Description Asset and configuration management Level: Awareness You can: track, log and correct information to protect assets and components Continual service improvement Level: Working You can: identify process optimisation … opportunities with guidance, and contribute to the implementation of proposed solutions Customer service management Level: Practitioner You can: resolve user requests, maintaining a high level of customer service deal with complex complaints use empathy to understand and meet customer needs IT service reporting Level: Working You can: produce relevant ...

depend on. What you will be doing Run a reliable platform: own the availability, performance and resilience of Azure services, including monitoring, incident and problem management, backup, DR and resilience testing. Modernise: move suitable lifted-and-shifted workloads towards PaaS, serverless and containers where there is a clear … standards, reusable Infrastructure as Code patterns and deployment pipelines, making Terraform, GitOps and automation-first delivery the norm. Govern and secure: own Azure governance (management groups, policy-as-code, tagging, access and guardrails) and work with Security to meet zero trust and healthcare regulatory requirements. Drive cost-aware engineering ...