Jobs 1 to 15 of 32

Seccond Line Support Analyst

Telford, Shropshire -
Experis Ltd
You will be responsible for progressing calls assigned from Tier 1, either through phone transfer or in your assigned queue in EARS, to resolution or onto a more specialist revolving team with summaries of your findings, within the SLA targets... Previous experience of first line support for windows XP, MS...
Posted: 3 days ago

Helpdesk Analyst - Windows Server / Desktop Support / MS Office

Birmingham, West Midlands (County) -
Searchability.co.uk
We are looking to recruit a Helpdesk Analyst with experience supporting users across multiple sites, working in a predominantly Microsoft environment. The ideal candidate will have Service Desk / Helpdesk experience and a good understanding of Windows Server and other associated technologies such as Microsoft Office, Active Directory and Exchange... As...
Salary: £16000 - £22000 per annum + Benefits
Posted: 6 days ago

2nd line support helpdesk

Warwick, Warwickshire -
Spring Technology
To provide 1st & 2nd level support to achieve first time fix SLA target. To escalate any Incidents or Service Requests which may not be resolved by the Service Desk to internal or external teams as appropriate, ensuring the SLA for the item is met... Communication of high level incidents, maintenance...
Salary: £20000.00 - £25000.00 per annum
Posted: 3 days ago

Service Desk Team Leader - £32,000 pa

Birmingham, West Midlands (County) -
Harvey Nash plc
Service Desk Team Leader - managing teams of 4 to 7 1st and 2nd Line Support Analysts, AD, Networking, Windows... Ideal candidate must have at least 2 years' experience within Service Desk Leadership capacity and must have worked within ITIL environment (preferably ITIL certified but this is not essential). Some of...
Salary: £32000 per annum
Posted: Yesterday

OPENHIVE Support Engineer - 6 Month FTC - 28782

Shropshire -
Capita - ITIN
Incident resolution tasks * Own and resolve incidents and problems efficiently and with agreed SLA's * To be aware of, and work within any contractual variations of the standard OPENHIVE SLA (both service and ticket SLA) for our customers. * Liaise with customers to ensure incidents and problems are resolved to their...
Rate: £30000 - £31500 per annum + Pro Rata
Posted: 15 days ago

Helpdesk / Service Desk Analyst - 1st Line Support - Birmingham

Birmingham, West Midlands (County) -
Circle Recruitment
17,000 - £22,000 (Depending on experience) Helpdesk / Service Desk / Windows / SLA's / Call Logging / Active Directory / 1st Line / Service desk / Helpdesk / TCP/IP / MS Office / Windows XP / SQL Server / Remote Logging / Bespoke Software / ITIL / Remote Support... You should be confident in supporting a Windows environment, supporting Active Directory completing...
Salary: £17000 - £22000 per annum
Posted: 3 days ago

IT Service Desk Technician

Solihull, West Midlands (County) -
The Curve Group
Responsibilities: Working effectively within the service desk team supporting users across a range of technologies, including Active Directory, MS Office, Outlook, remote access, LanDesk and networking issues across a Microsoft Windows 7 platform... Experience of creating, configuring and deploying PC images through technologies such as LanDesk or SCCM in a...
Salary: £22000 - £28000 per annum + Pension, Bonus, Life Assurance
Posted: 6 days ago

Technical Support Analyst

Birmingham, West Midlands (County) -
HAYS INFORMATION TECHNOLOGY
2nd/3rd line support / Technical Support Analyst - Windows Exchange / Server / Active Directory... Within this role the key responsibilities will be to provide prompt response to service tickets raised by end users/clients and closing incidents within agreed SLA's to the satisfaction of the raiser, to do this the successful...
Salary: £26000.00 - £30000.00 per annum
Posted: 3 days ago

Technical Support Analyst - Urgent - Application, Software, SQL

Rugby, Warwickshire -
Oscar Associates (UK) Ltd
I am looking for an Application, Software, SQL, SLA, Service Desk Technical Support Analyst for this exclusive opportunity with a huge brand! The main responsibilities of the Application, Software, SQL, SLA, Service Desk Technical Support Analyst will be: - Act as a point of escalation and investigate issues... The Application, Software,...
Salary: £17000 - £20000 per annum + Benefits
Posted: 2 days ago

Desktop Engineer - Desktop Support Analyst South West

Herefordshire -
Clarity Resourcing Ltd
Key responsibilities for the Desktop Engineer/2nd line Support Analyst / MCSE include: *Providing 1st/2nd line support to all end users for all production systems and associated data communication, in accordance with policies, procedures and SLA's... *Create and maintain Active Directory user accounts ensuring any changes are fully documented.....
Rate: £200 - £295 per day
Posted: 6 days ago

Customer Service Manager - Birmingham

Birmingham, West Midlands (County) -
Synergize Consulting
Fully understanding the service entitlement, contract, commercials and SLA's/KPI's within the assigned Customers and support the understanding of these within the business Role and Responsibilities Delivering consistently high levels of Customer Service through a positive Customer focused attitude, that enables the achievement of the set Customer Satisfaction...
Salary: From £45,000 to £60,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: 6 days ago

Customer Service Manager - London

Birmingham, West Midlands (County) -
Synergize Consulting
Fully understanding the service entitlement, contract, commercials and SLA's/KPI's within the assigned Customers and support the understanding of these within the business Role and Responsibilities Delivering consistently high levels of Customer Service through a positive Customer focused attitude, that enables the achievement of the set Customer Satisfaction...
Salary: From £45,000 to £60,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: 3 days ago

IT Service Desk Manager

Warwick, Warwickshire -
Connectus
For this position the IT Service Desk Manager will be responsible for the service desk team including incident, problem and change management. You will ensure that the Service Desk is delivering against set SLA's and adhering to best practice... For this position the ideal candidate will have previous experience...
Rate: £200 per day
Posted: 3 days ago

Order Administrator

Birmingham, West Midlands (County) -
Vodafone
We’re looking for the very best people to join us. People who share our passion, our pioneering spirit and hunger for innovation. If that sounds like you, this is your chance to take your career in telecommunications further. We are truly unique in our opportunity to change the market...
Posted: 22 days ago

Senior IT Infrastructure Engineer

Birmingham, West Midlands (County) -
Monarch Recruitment
Microsoft and Linux operating systems. Active Directory. Exchange Server. Storage (NetApp / EVA) Clustering/High Availability o Backup/Restore Technologies o Server Hardware * A good working knowledge of IT networking principles, including Firewalls Desirable - Experience in any of the following technologies * Windows (2000,XP,7, 8, 2003 inc SBS,2008. 2011...
Salary: £40000 to £45000 per annum - Excellent benefits
Posted: 2 days ago