Jobs 1 to 15 of 23

Head of Customer Services

Birmingham, West Midlands (County) -
Responsible for service delivery and development for all customer accounts within portfolio The role of the Head of Customer Services is to provide leadership to their team to meet SCC business objectives, delivering a high quality and responsive Service... Main Duties of the Job: -Responsible for delivery of the designated...
Salary: From £60,000 to £75,000 per annum Plus Car / Allowance & Bonus
Posted: 23 days ago

Service Performance Manager

Atherstone, Warwickshire -
TNT Global IT
This role sits with the Service Operations function and is responsible for the reporting process and ensuring sufficient Interlock with other ITIL processes... Monitor levels of service performance, ensures detailed metrics and records are kept and analysed, provides adequate, accurate and timely reports to Customers and providers and initiates appropriate...
Salary: Competitive + Benefits
Posted: 7 hours ago

Service Coordination Manager

Coventry -
Hays IT - Uk Posting account
â- Experience within service delivery around business systems, preferably SAP. â- Experience of service delivery, forecast and financial reporting. â- Experience of outsource contract, service and supplier management... â- ITIL v3 Qualified to Management level an advantage â- Project management certification desirable (for example, Project Management Professional from the Project...
Salary: £55000.00 - £65000.00 per annum + Car + extensive benefits
Posted: 14 days ago

IT Supplier Manager

Coventry -
Capita - ITIN
Security Clearance: Standard Vetting... Capita: This is a job opportunity within Capita, the UK's leading provider of business process management and integrated professional support service solutions... Reporting to the Service Delivery Manager, the purpose of the role is to ensure a high quality delivery is achieved from each supplier...
Salary: £42000.00 - £47000.00 per annum
Posted: 3 days ago

Service Assurance Manager

Coventry, West Midlands (County) -
BAE Systems
You will be responsible for ensuring service delivery is in line with contract and ICDs, using techniques such as audit and self-certification... Carrying out Supplier Management and conducting monthly service reviews with suppliers to ensure that contracts are aligned to business needs which support and align with agreed SLAs...
Posted: 10 hours ago

IT Operations and Support Manager

Birmingham, West Midlands (County) -
This role will be responsible for the provision of a high quality, professional IT service to the business; you'll be responsible for the delivery and upgrade of services to customers, in line with ITIL Best Practice, ISO20000 and ISO27001 standards... You'll be responsible for the oversight of IT...
Salary: £50000 per annum
Posted: 2 days ago

IT Project Manager - Software - 45-65K

Birmingham, West Midlands (County) -
Senitor Associates
Create, develop and promote repeatable services with a focus on continuous improvement of productivity, consistency, service quality, and customer satisfaction... ** Monitor, review and amend appropriately the plans, checkpoint reports, risk and issue logs and other project documentation and process as appropriate... **Create, develop & deploy consistent Service Delivery templates and processes...
Salary: £45000 - £65000 per annum + Great Benefits
Posted: 4 hours ago

Help Desk Manager - WAN/LAN - Cisco routing and switching - ITIL background

Solihull, West Midlands (County) -
Stott & May
Role Responsibilities: Provide peer support, advice and guidance to all service delivery managers internally and externally with key customers and stakeholders and drive a ‘industry leading service’ to customers... Ensure that all incidents are managed within the SLA parameters set and defined in our customer contracts within the variances agreed...
Salary: £40000 - £65000 Per Annum
Posted: 4 days ago

Junior Project Manager

Solihull -
Capita - ITPS
Capita have an exciting opportunity for a Junior Project Manager to join at FTSE 100 company, based in Solihull. You will have strong customer facing skills and will be required to implement customised services and bespoke software solutions to public and academic libraries. You will lead a team of Solution...
Salary: £40000 - £45000 per annum + Benefits
Posted: 7 days ago

IT Service Delivery Manager / IT Manager

Birmingham, West Midlands (County) -
Websense Recruit Ltd
We are recruiting for an experienced IT Service Delivery Manager / ICT Manager to ensure service delivery of an IT and VoIP infrastructure, supporting 200 users across their Birmingham and London offices. Reporting to the Head of IT, the successful candidate will work closely with suppliers, partners and internal business teams...
Salary: From £32,000 to £35,000 per annum £32-£35k per annum depending on expe
Posted: Yesterday

Project Manager - Infrastructure

West Midlands -
Uniting Ambition
Excellent time management skills even when under pressure. Service delivery experience to ensure quality assurance, integrity and availability of production systems during transition... Strong Microsoft Office skills and experience in manipulating data to make it meaningful for different audiences. Knowledge of project management terminology, tools and techniques... Key Words: IT...
Salary: £50k - 65k per year + Bonus & Benefits
Posted: 15 days ago

Service Catalogue Analyst

Atherstone, Warwickshire -
TNT Global IT
Scripting experience (Jscript/Json/HTML 5) Initiate action to maintain or improve levels of service within area of authority, recognising issues that need to be referred to higher levels of management... A high level of experience using web based tools to include HTML5, Javascript, Content Management Systems (CMS), Web Design &...
Salary: Competitive Salary + Benefits
Posted: 15 days ago

Business Analyst - Communication Surveillance - Birmingham

Birmingham, West Midlands (County) -
Robert Walters
Familiarity with HP Supervisor application is a plus. Strong Service Delivery experience. An analytical approach and strong problem-solving skills... Experience using Collabnet for demand management... Implementation of standards and processes, for example to ensure active monitoring of production stability and appropriate capacity planning... Close interaction with the Vendor Management &...
Salary: £45000 - £55000 per annum
Posted: Yesterday

Vendor Service Manager (Application Maintenance)

Atherstone, Warwickshire -
TNT Global IT
This role sits with the Service Operations function and is responsible for managing the outsourced vendor and maintaining business continuity... Support Service Performance Management in monitoring the impact of vendor performance o n agreed servicelevels, and co-ordinate and manage any appropriate improvement actions Person Specification... Comprehensive experience of contractual...
Salary: Competitive + Benefits
Posted: 7 hours ago

Infrastructure Technician Worcester £27-35k

Worcester, Worcestershire -
Greywood Associates Limited
Microsoft Windows Server and Active Directory Network Services Installation and Administration (Inc TCP/IP, DNS, Group Policy, DHCP) * Microsoft Exchange 2010 configuration, housekeeping and troubleshooting... * Microsoft Windows Server 2003/2008. * Windows 2003/2008 Active Directory and the associated services (Inc DHCP, DNS, Group Policy) * VMware Systems & SAN technologies in conjunction...
Salary: £27000 - £35000 per annum + Benefits
Posted: 2 days ago