The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Basingstoke region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Jun 2015
Same period 2014 Same period 2013
Second Line Support
Rank 50 78 62
Rank change year-on-year
+28 -16
Permanent jobs requiring a 2nd Line Support 9 3 15
As % of all permanent IT jobs located in Basingstoke 1.96% 0.43% 2.18%
As % of the Job Titles category 2.06% 0.46% 2.31%
Number of salaries quoted 8 3 15
Average salary £24,750 £29,500 £30,000
Average salary % change year-on-year
-16.10% -1.66%
UK excluding London average salary £24,500 £24,500 £24,500
2nd Line Support
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Basingstoke region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Basingstoke
Permanent IT job ads with a match in the
Job Titles category
437 656 649
As % of all permanent IT jobs located in Basingstoke 95.00% 93.98% 94.33%
Number of salaries quoted 377 556 509
Average salary £45,000 £40,000 £39,500
Average salary % change year-on-year
+12.50% +1.26%
90% offered a salary of more than £25,000 £27,000 £23,500
10% offered a salary of more than £62,500 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Basingstoke

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Basingstoke region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Basingstoke

2nd Line Support
Salary Trend in Basingstoke

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Basingstoke region.

2nd Line Support Salary Trend in Basingstoke

2nd Line Support
Top 30 Related IT Skills in Basingstoke

For the 6 months to 1 June 2015, IT jobs across the Basingstoke region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 13 (81.25%) Windows
2 9 (56.25%) Microsoft
3 7 (43.75%) Active Directory
3 7 (43.75%) Citrix
3 7 (43.75%) MS Office
4 6 (37.50%) ITIL
4 6 (37.50%) MS Exchange
5 5 (31.25%) Windows XP
5 5 (31.25%) Windows Server 2008
5 5 (31.25%) Windows 8
5 5 (31.25%) Windows Server 2012
6 4 (25.00%) Fat Client
6 4 (25.00%) SQL
6 4 (25.00%) Thin Client
6 4 (25.00%) XenApp
7 3 (18.75%) QlikView
7 3 (18.75%) Service Delivery
7 3 (18.75%) Crystal Reports
7 3 (18.75%) CAFM
7 3 (18.75%) Windows 7
8 2 (12.50%) Line Management
8 2 (12.50%) Problem Management
8 2 (12.50%) BASE24
8 2 (12.50%) ISO 8583
8 2 (12.50%) Clustering
8 2 (12.50%) WebSphere
8 2 (12.50%) Sage
8 2 (12.50%) Perl
8 2 (12.50%) UNIX
8 2 (12.50%) MS Excel

2nd Line Support
Top Related IT Skills in Basingstoke by Category

For the 6 months to 1 June 2015, IT jobs across the Basingstoke region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (37.50%) MS Exchange
2 2 (12.50%) WebSphere
3 1 (6.25%) Blackberry Enterprise Server
3 1 (6.25%) Exchange Server 2010
Applications
1 7 (43.75%) MS Office
2 2 (12.50%) MS Excel
Business Applications
1 2 (12.50%) BASE24
Cloud Services
1 1 (6.25%) Office 365
Communications & Networking
1 2 (12.50%) DHCP
1 2 (12.50%) DNS
2 1 (6.25%) TCP/IP
2 1 (6.25%) VPN
2 1 (6.25%) LAN
2 1 (6.25%) WAN
2 1 (6.25%) VLAN
2 1 (6.25%) Cisco ASA
Database & Business Intelligence
1 3 (18.75%) QlikView
1 3 (18.75%) Crystal Reports
General
1 2 (12.50%) Back Office
Libraries, Frameworks & Software Standards
1 2 (12.50%) WebSphere MQ
Miscellaneous
1 4 (25.00%) Fat Client
1 4 (25.00%) Thin Client
2 2 (12.50%) Clustering
2 2 (12.50%) Client/Server
2 2 (12.50%) Management Information System
3 1 (6.25%) Blackberry
3 1 (6.25%) PDA
Operating Systems
1 13 (81.25%) Windows
2 5 (31.25%) Windows XP
2 5 (31.25%) Windows Server 2008
2 5 (31.25%) Windows 8
2 5 (31.25%) Windows Server 2012
3 3 (18.75%) Windows 7
4 2 (12.50%) UNIX
4 2 (12.50%) Windows Server 2003
5 1 (6.25%) Linux
5 1 (6.25%) Android
Processes & Methodologies
1 6 (37.50%) ITIL
2 3 (18.75%) Service Delivery
2 3 (18.75%) CAFM
3 2 (12.50%) Line Management
3 2 (12.50%) Problem Management
3 2 (12.50%) CRM
3 2 (12.50%) Change Management
4 1 (6.25%) Network Management
Programming Languages
1 4 (25.00%) SQL
2 2 (12.50%) Perl
Qualifications
1 2 (12.50%) Microsoft Certification
2 1 (6.25%) MCTS
Quality Assurance & Compliance
1 2 (12.50%) ISO 8583
1 2 (12.50%) SLA
System Software
1 7 (43.75%) Active Directory
2 4 (25.00%) XenApp
3 1 (6.25%) VMware ESX
3 1 (6.25%) VMware Infrastructure
3 1 (6.25%) VMware ESXi
Systems Management
1 2 (12.50%) Tivoli
1 2 (12.50%) Control-M
2 1 (6.25%) SCCM
Vendors
1 9 (56.25%) Microsoft
2 7 (43.75%) Citrix
3 2 (12.50%) Sage
3 2 (12.50%) Ab Initio
4 1 (6.25%) Alcatel-Lucent
4 1 (6.25%) HP
4 1 (6.25%) VMware
4 1 (6.25%) Cisco
4 1 (6.25%) Sybase
4 1 (6.25%) Infoblox