The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 141 127 181
Rank change year-on-year
-14 +54
Permanent jobs requiring a 2nd Line Support 54 58 23
As % of all permanent IT jobs located in Hampshire 1.42% 1.66% 0.55%
As % of the Job Titles category 1.49% 1.74% 0.59%
Number of salaries quoted 53 52 21
Average salary £25,500 £24,000 £23,500
Average salary % change year-on-year
+6.25% +2.12%
90% offered a salary of more than £21,000 £21,700 £20,000
10% offered a salary of more than £35,000 £35,750 £27,000
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hampshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3629 3337 3911
As % of all permanent IT jobs located in Hampshire 95.63% 95.48% 94.33%
Number of salaries quoted 3069 2855 3352
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £22,500 £25,000
10% offered a salary of more than £57,750 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Hampshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hampshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hampshire

2nd Line Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hampshire region.

2nd Line Support Salary Trend in Hampshire

2nd Line Support
Salary Histogram in Hampshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Hampshire region over the 3 months to 30 October 2014.

2nd Line Support Salary Histogram in Hampshire

2nd Line Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hampshire region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Southampton +21 30 £25,000 +6.38% 5
Farnborough +4 16 £29,250 +14.70% 1
Portsmouth -23 3 £21,000 -6.66% 2
Eastleigh +2 2 £17,500 -4.10%
Fareham -4 1 £19,750 -10.22%
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Hampshire

For the 6 months to 30 October 2014, IT jobs across the Hampshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 99 (93.40%) Windows
2 66 (62.26%) Active Directory
3 65 (61.32%) Microsoft
3 65 (61.32%) Windows XP
4 45 (42.45%) MS Exchange
5 41 (38.68%) MS Excel
6 34 (32.08%) Windows 7
7 31 (29.25%) VMware
8 29 (27.36%) Citrix
8 29 (27.36%) Windows Server 2008
8 29 (27.36%) Windows 8
9 27 (25.47%) Exchange Server 2010
10 26 (24.53%) Windows Server 2012
11 24 (22.64%) MS Office
11 24 (22.64%) Firewall
11 24 (22.64%) VMware Infrastructure
12 23 (21.70%) Windows Vista
13 22 (20.75%) Exchange Server 2007
14 21 (19.81%) ITIL
15 20 (18.87%) SLA
16 17 (16.04%) Backup Exec
17 16 (15.09%) IPsec
17 16 (15.09%) SAN
17 16 (15.09%) CRM
18 15 (14.15%) Cisco
18 15 (14.15%) Windows Server 2003
18 15 (14.15%) SCCM
19 14 (13.21%) Security Cleared
19 14 (13.21%) VPN
19 14 (13.21%) Windows 2000 Server

2nd Line Support
Top Related IT Skills in Hampshire by Category

For the 6 months to 30 October 2014, IT jobs across the Hampshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (42.45%) MS Exchange
2 27 (25.47%) Exchange Server 2010
3 22 (20.75%) Exchange Server 2007
4 11 (10.38%) Exchange Server 2013
5 5 (4.72%) SharePoint
5 5 (4.72%) Exchange Server 2003
6 4 (3.77%) WebSphere
6 4 (3.77%) K2 blackpearl
7 2 (1.89%) Lync
Applications
1 41 (38.68%) MS Excel
2 24 (22.64%) MS Office
3 1 (0.94%) MS PowerPoint
Cloud Services
1 10 (9.43%) SaaS
1 10 (9.43%) PaaS
1 10 (9.43%) IaaS
2 1 (0.94%) Office 365
Communications & Networking
1 24 (22.64%) Firewall
2 16 (15.09%) IPsec
2 16 (15.09%) SAN
3 14 (13.21%) VPN
4 13 (12.26%) TCP/IP
5 12 (11.32%) NAS
6 5 (4.72%) DNS
6 5 (4.72%) SSL
7 4 (3.77%) VoIP
8 3 (2.83%) WAN
8 3 (2.83%) DHCP
8 3 (2.83%) VLAN
9 2 (1.89%) Network Security
10 1 (0.94%) Ethernet
10 1 (0.94%) SNMP
10 1 (0.94%) WLAN
10 1 (0.94%) ADSL
10 1 (0.94%) Broadband
10 1 (0.94%) LAN
10 1 (0.94%) DVB
Database & Business Intelligence
1 4 (3.77%) Oracle Database
2 3 (2.83%) SQL Server
3 2 (1.89%) MySQL
4 1 (0.94%) Informix
4 1 (0.94%) SQL Server 2005
4 1 (0.94%) SQL Server 2012
General
1 6 (5.66%) Telecoms
2 4 (3.77%) Finance
2 4 (3.77%) Retail
3 1 (0.94%) Italian Language
Miscellaneous
1 10 (9.43%) AS400
1 10 (9.43%) iSeries
2 6 (5.66%) Thin Client
2 6 (5.66%) Fat Client
3 4 (3.77%) Clustering
4 3 (2.83%) PDA
5 2 (1.89%) Computer Science
6 1 (0.94%) MPEG
6 1 (0.94%) IPTV
6 1 (0.94%) DTV
Operating Systems
1 99 (93.40%) Windows
2 65 (61.32%) Windows XP
3 34 (32.08%) Windows 7
4 29 (27.36%) Windows 8
4 29 (27.36%) Windows Server 2008
5 26 (24.53%) Windows Server 2012
6 23 (21.70%) Windows Vista
7 15 (14.15%) Windows Server 2003
8 14 (13.21%) Windows 2000 Server
9 13 (12.26%) Linux
10 12 (11.32%) Windows Mobile
11 3 (2.83%) CentOS
11 3 (2.83%) Red Hat Enterprise Linux
12 1 (0.94%) Mac OS X
12 1 (0.94%) Windows 2000
12 1 (0.94%) Windows NT
Processes & Methodologies
1 21 (19.81%) ITIL
2 16 (15.09%) CRM
3 11 (10.38%) Root Cause Analysis
3 11 (10.38%) Software Deployment
4 10 (9.43%) Asset Management
5 9 (8.49%) Change Management
6 6 (5.66%) Incident Management
7 5 (4.72%) Technical Architecture
7 5 (4.72%) Service Management
8 4 (3.77%) Knowledge Management
8 4 (3.77%) Problem Management
9 1 (0.94%) Software Testing
9 1 (0.94%) Software Distribution
9 1 (0.94%) Kalman Filter
Programming Languages
1 8 (7.55%) SQL
2 5 (4.72%) PowerShell
3 4 (3.77%) VBScript
Qualifications
1 14 (13.21%) Security Cleared
2 10 (9.43%) Microsoft Certification
3 9 (8.49%) MCSA
4 8 (7.55%) MCSE
4 8 (7.55%) MCITP
5 6 (5.66%) MCP
6 5 (4.72%) A+ Certification
6 5 (4.72%) SC Cleared
7 4 (3.77%) DV Cleared
7 4 (3.77%) MCTS
8 3 (2.83%) Degree
8 3 (2.83%) ITIL Certification
9 2 (1.89%) VMware Certified Professional (VCP)
9 2 (1.89%) MCDST
9 2 (1.89%) CCNA
9 2 (1.89%) Cisco Certification
Quality Assurance & Compliance
1 20 (18.87%) SLA
System Software
1 66 (62.26%) Active Directory
2 24 (22.64%) VMware Infrastructure
3 13 (12.26%) vSphere
4 12 (11.32%) XenApp
5 9 (8.49%) Hyper-V
6 8 (7.55%) vCloud
7 7 (6.60%) XenDesktop
8 4 (3.77%) Microsoft App-V
9 2 (1.89%) Microsoft Virtual Server
Systems Management
1 17 (16.04%) Backup Exec
2 15 (14.15%) SCCM
3 4 (3.77%) OpenView
3 4 (3.77%) Tivoli
3 4 (3.77%) MOM
3 4 (3.77%) Systems Management Server (SMS)
3 4 (3.77%) OpenView Configuration Management
3 4 (3.77%) NetBackup
Vendors
1 65 (61.32%) Microsoft
2 31 (29.25%) VMware
3 29 (27.36%) Citrix
4 15 (14.15%) Cisco
5 12 (11.32%) HP
6 5 (4.72%) Oracle
7 4 (3.77%) IBM
7 4 (3.77%) Meridio
7 4 (3.77%) Fujitsu
7 4 (3.77%) Veritas
7 4 (3.77%) Symantec
7 4 (3.77%) Lumension
8 3 (2.83%) Remedy
9 2 (1.89%) Veeam
9 2 (1.89%) Salesforce.com
10 1 (0.94%) Apple
10 1 (0.94%) SAP
10 1 (0.94%) Juniper
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £29000 per annum + benefits
Posted: Yesterday
Farnborough, Hampshire
Evolution Recruitment Solutions
Salary: up to 30,000
Posted: 2 days ago
Southampton, Hampshire
Austin Fraser
Salary: £22000 - £25000 per annum
Posted: 6 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £22000 per annum + Benefits
Posted: 6 days ago
Southampton
Modern Business Solutions
Salary: £25000 - £35000 per annum + depending on experience
Posted: 13 days ago