The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 144 154 146
Rank change year-on-year
+10 -8
Permanent jobs requiring a 2nd Line Support 47 33 36
As % of all permanent IT jobs located in Hampshire 1.26% 0.85% 0.90%
As % of the Job Titles category 1.32% 0.90% 0.94%
Number of salaries quoted 44 26 35
Average salary £25,000 £25,125 £24,000
Average salary % change year-on-year
-0.49% +4.68%
90% offered a salary of more than £21,325 £21,250 £21,700
10% offered a salary of more than £29,700 £33,750 £35,000
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hampshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3554 3656 3818
As % of all permanent IT jobs located in Hampshire 95.31% 94.49% 95.93%
Number of salaries quoted 3009 3077 3097
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £24,500 £24,000 £25,000
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Hampshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hampshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hampshire

2nd Line Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hampshire region.

2nd Line Support Salary Trend in Hampshire

2nd Line Support
Salary Histogram in Hampshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Hampshire region over the 3 months to 30 March 2015.

2nd Line Support Salary Histogram in Hampshire

2nd Line Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hampshire region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Southampton -10 11 £27,000 +4.85%
Basingstoke +19 9 £29,000 -
Fareham +12 9 £21,500 -6.52%
Farnborough +6 9 £25,000 -26.47% 1
Portsmouth -4 3 £23,250 - 1
Petersfield - 2 £25,000 -
Eastleigh - 1 £29,000 -
Ringwood - 1 £28,000 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Hampshire

For the 6 months to 30 March 2015, IT jobs across the Hampshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 92 (92.93%) Windows
2 74 (74.75%) Microsoft
3 55 (55.56%) Active Directory
4 46 (46.46%) Windows XP
5 40 (40.40%) MS Exchange
5 40 (40.40%) MS Office
6 36 (36.36%) Windows Server 2012
7 34 (34.34%) Windows 7
7 34 (34.34%) Windows 8
8 32 (32.32%) ITIL
9 30 (30.30%) Windows Server 2008
10 27 (27.27%) MS Excel
11 24 (24.24%) VMware
12 23 (23.23%) Microsoft Certification
13 22 (22.22%) Citrix
14 19 (19.19%) SLA
15 18 (18.18%) CRM
15 18 (18.18%) Windows 2000 Server
15 18 (18.18%) VMware Infrastructure
16 17 (17.17%) Exchange Server 2003
17 16 (16.16%) Cisco
18 15 (15.15%) Exchange Server 2010
18 15 (15.15%) Windows Vista
19 14 (14.14%) Windows Server 2003
20 13 (13.13%) MCSA
20 13 (13.13%) Exchange Server 2007
20 13 (13.13%) Hyper-V
21 12 (12.12%) SAN
22 10 (10.10%) MCP
22 10 (10.10%) SQL Server

2nd Line Support
Top Related IT Skills in Hampshire by Category

For the 6 months to 30 March 2015, IT jobs across the Hampshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (40.40%) MS Exchange
2 17 (17.17%) Exchange Server 2003
3 15 (15.15%) Exchange Server 2010
4 13 (13.13%) Exchange Server 2007
5 3 (3.03%) Lync
5 3 (3.03%) Exchange Server 2013
6 2 (2.02%) SharePoint
6 2 (2.02%) WebSphere
7 1 (1.01%) IIS
7 1 (1.01%) SharePoint Server
Applications
1 40 (40.40%) MS Office
2 27 (27.27%) MS Excel
3 1 (1.01%) MS Visio
3 1 (1.01%) MS PowerPoint
Business Applications
1 2 (2.02%) BASE24
2 1 (1.01%) Sage 200
Cloud Services
1 5 (5.05%) Office 365
2 3 (3.03%) IaaS
2 3 (3.03%) SaaS
2 3 (3.03%) PaaS
Communications & Networking
1 12 (12.12%) SAN
2 10 (10.10%) VPN
3 9 (9.09%) Firewall
4 7 (7.07%) LAN
5 5 (5.05%) TCP/IP
5 5 (5.05%) DNS
5 5 (5.05%) Internet
6 4 (4.04%) SSL
6 4 (4.04%) IPsec
7 3 (3.03%) NAS
7 3 (3.03%) DHCP
7 3 (3.03%) Ethernet
8 2 (2.02%) SMTP
8 2 (2.02%) VoIP
8 2 (2.02%) WAN
8 2 (2.02%) IPv4
9 1 (1.01%) MPLS
9 1 (1.01%) OSPF
9 1 (1.01%) BGP
9 1 (1.01%) POP3
Database & Business Intelligence
1 10 (10.10%) SQL Server
2 1 (1.01%) Crystal Reports
2 1 (1.01%) QlikView
2 1 (1.01%) SQL Server 2008
2 1 (1.01%) SQL Server 2012
Development Applications
1 1 (1.01%) Team Foundation Server
General
1 3 (3.03%) Telecoms
2 2 (2.02%) Manufacturing
2 2 (2.02%) Back Office
Libraries, Frameworks & Software Standards
1 10 (10.10%) HTML
2 2 (2.02%) CSS
2 2 (2.02%) WebSphere MQ
3 1 (1.01%) XML
3 1 (1.01%) RSS
3 1 (1.01%) .NET
3 1 (1.01%) COM
Miscellaneous
1 9 (9.09%) Thin Client
1 9 (9.09%) Fat Client
2 5 (5.05%) iSeries
2 5 (5.05%) AS400
3 3 (3.03%) PDA
3 3 (3.03%) EPoS
3 3 (3.03%) Analytical Skills
4 2 (2.02%) Client/Server
4 2 (2.02%) Management Information System
4 2 (2.02%) Clustering
5 1 (1.01%) Replication
5 1 (1.01%) Video Conferencing
Operating Systems
1 92 (92.93%) Windows
2 46 (46.46%) Windows XP
3 36 (36.36%) Windows Server 2012
4 34 (34.34%) Windows 7
4 34 (34.34%) Windows 8
5 30 (30.30%) Windows Server 2008
6 18 (18.18%) Windows 2000 Server
7 15 (15.15%) Windows Vista
8 14 (14.14%) Windows Server 2003
9 7 (7.07%) Windows Mobile
9 7 (7.07%) Linux
10 3 (3.03%) Android
11 2 (2.02%) UNIX
12 1 (1.01%) CentOS
12 1 (1.01%) Red Hat Enterprise Linux
Processes & Methodologies
1 32 (32.32%) ITIL
2 18 (18.18%) CRM
3 9 (9.09%) Root Cause Analysis
4 7 (7.07%) Incident Management
5 6 (6.06%) Service Delivery
6 5 (5.05%) Change Management
6 5 (5.05%) Asset Management
6 5 (5.05%) Software Deployment
7 4 (4.04%) Workflow
8 2 (2.02%) Service Management
8 2 (2.02%) Software Distribution
8 2 (2.02%) Problem Management
8 2 (2.02%) Line Management
9 1 (1.01%) Software Licensing
9 1 (1.01%) Time Management
9 1 (1.01%) Network Management
9 1 (1.01%) Infrastructure Management
9 1 (1.01%) Service Desk Management
9 1 (1.01%) CAFM
9 1 (1.01%) Configuration Management
Programming Languages
1 10 (10.10%) SQL
1 10 (10.10%) PowerShell
2 2 (2.02%) Perl
3 1 (1.01%) C#
Qualifications
1 23 (23.23%) Microsoft Certification
2 13 (13.13%) MCSA
3 10 (10.10%) MCP
4 8 (8.08%) MCTS
5 6 (6.06%) MCSE
6 5 (5.05%) CCNA
6 5 (5.05%) Cisco Certification
6 5 (5.05%) Degree
7 4 (4.04%) MCITP
8 3 (3.03%) ITIL Foundation Certificate
9 2 (2.02%) Security Cleared
10 1 (1.01%) A+ Certification
10 1 (1.01%) ITIL Certification
10 1 (1.01%) CCNP
Quality Assurance & Compliance
1 19 (19.19%) SLA
2 2 (2.02%) ISO 8583
System Software
1 55 (55.56%) Active Directory
2 18 (18.18%) VMware Infrastructure
3 13 (13.13%) Hyper-V
4 10 (10.10%) vSphere
5 5 (5.05%) XenApp
6 2 (2.02%) XenDesktop
6 2 (2.02%) Terminal Services
6 2 (2.02%) vCloud
7 1 (1.01%) VMware ESXi
7 1 (1.01%) VMware ESX
7 1 (1.01%) Microsoft Virtual Server
Systems Management
1 6 (6.06%) Backup Exec
1 6 (6.06%) SCCM
2 2 (2.02%) Tivoli
2 2 (2.02%) Control-M
3 1 (1.01%) SCVMM
Vendors
1 74 (74.75%) Microsoft
2 24 (24.24%) VMware
3 22 (22.22%) Citrix
4 16 (16.16%) Cisco
5 5 (5.05%) HP
6 3 (3.03%) ProCurve
7 2 (2.02%) Dell
7 2 (2.02%) NetApp
7 2 (2.02%) Sage
7 2 (2.02%) Ab Initio
7 2 (2.02%) Mitel
7 2 (2.02%) SonicWALL
8 1 (1.01%) Polycom
8 1 (1.01%) Tandberg
8 1 (1.01%) Kaseya
Hampshire
Zorba Consulting Limited
Salary: From £30,000 to £40,000 per annum + bonus + benefits
Posted: 17 hours ago
Farnborough, Hampshire
Peopleworks
Salary: From £35,000 to £40,000 per annum Negotiable + Bonus (10%) + Excellent
Posted: 3 days ago
Portsmouth
Hays IT - Uk Posting account
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 24 days ago