The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 139 137 165
Rank change year-on-year
-2 +28
Permanent jobs requiring a 2nd Line Support 57 52 35
As % of all permanent IT jobs located in Hampshire 1.43% 1.36% 0.83%
As % of the Job Titles category 1.50% 1.43% 0.88%
Number of salaries quoted 53 44 34
Average salary £25,000 £24,000 £24,250
Average salary % change year-on-year
+4.16% -1.03%
90% offered a salary of more than £21,000 £22,000 £20,000
10% offered a salary of more than £32,500 £37,500 £34,950
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hampshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3789 3629 3996
As % of all permanent IT jobs located in Hampshire 94.82% 94.95% 95.01%
Number of salaries quoted 3123 3126 3441
Average salary £40,000 £39,000 £40,000
Average salary % change year-on-year
+2.56% -2.50%
90% offered a salary of more than £24,000 £22,600 £25,000
10% offered a salary of more than £58,000 £55,000 £56,050
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Hampshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hampshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hampshire

2nd Line Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hampshire region.

2nd Line Support Salary Trend in Hampshire

2nd Line Support
Salary Histogram in Hampshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Hampshire region over the 3 months to 19 September 2014.

2nd Line Support Salary Histogram in Hampshire

2nd Line Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hampshire region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Southampton +22 31 £24,500 +4.25%
Farnborough +4 11 £32,500 +41.30% 3
Basingstoke -1 5 £29,500 +22.91% 1
Portsmouth -14 5 £22,500 -6.25% 1
Winchester +5 2 £23,500 -
Fareham -14 1 £19,750 -9.19%
Alton - 1 £27,500 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Hampshire

For the 6 months to 19 September 2014, IT jobs across the Hampshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 86 (90.53%) Windows
2 59 (62.11%) Microsoft
3 57 (60.00%) Active Directory
4 54 (56.84%) Windows XP
5 41 (43.16%) MS Excel
6 39 (41.05%) MS Exchange
7 29 (30.53%) VMware
7 29 (30.53%) Windows 7
8 28 (29.47%) Windows Server 2008
9 26 (27.37%) Windows 8
10 25 (26.32%) Citrix
11 24 (25.26%) Exchange Server 2010
12 22 (23.16%) VMware Infrastructure
12 22 (23.16%) Windows Vista
13 21 (22.11%) Firewall
14 19 (20.00%) ITIL
14 19 (20.00%) Windows Server 2012
15 18 (18.95%) Windows Server 2003
15 18 (18.95%) SLA
16 16 (16.84%) Exchange Server 2007
17 15 (15.79%) Cisco
17 15 (15.79%) MS Office
17 15 (15.79%) TCP/IP
18 14 (14.74%) XenApp
19 13 (13.68%) HP
19 13 (13.68%) Backup Exec
20 12 (12.63%) IPsec
20 12 (12.63%) Microsoft Certification
20 12 (12.63%) SAN
20 12 (12.63%) CRM

2nd Line Support
Top Related IT Skills in Hampshire by Category

For the 6 months to 19 September 2014, IT jobs across the Hampshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (41.05%) MS Exchange
2 24 (25.26%) Exchange Server 2010
3 16 (16.84%) Exchange Server 2007
4 11 (11.58%) Exchange Server 2013
5 8 (8.42%) SharePoint
6 4 (4.21%) WebSphere
6 4 (4.21%) K2 blackpearl
7 2 (2.11%) Exchange Server 2003
8 1 (1.05%) Lync
Applications
1 41 (43.16%) MS Excel
2 15 (15.79%) MS Office
3 1 (1.05%) MS PowerPoint
Cloud Services
1 6 (6.32%) SaaS
1 6 (6.32%) PaaS
1 6 (6.32%) IaaS
Communications & Networking
1 21 (22.11%) Firewall
2 15 (15.79%) TCP/IP
3 12 (12.63%) SAN
3 12 (12.63%) IPsec
4 10 (10.53%) VPN
5 8 (8.42%) NAS
6 7 (7.37%) DNS
7 6 (6.32%) WAN
8 5 (5.26%) DHCP
9 4 (4.21%) LAN
9 4 (4.21%) VoIP
9 4 (4.21%) SSL
10 3 (3.16%) VLAN
10 3 (3.16%) Network Security
11 1 (1.05%) IP Telephony
11 1 (1.05%) DVB
11 1 (1.05%) Wireless
11 1 (1.05%) WLAN
11 1 (1.05%) ADSL
11 1 (1.05%) Broadband
Database & Business Intelligence
1 4 (4.21%) Oracle Database
2 2 (2.11%) MySQL
2 2 (2.11%) SQL Server
3 1 (1.05%) Informix
General
1 6 (6.32%) Telecoms
2 5 (5.26%) Finance
3 4 (4.21%) Retail
4 2 (2.11%) Italian Language
Miscellaneous
1 6 (6.32%) AS400
1 6 (6.32%) Thin Client
1 6 (6.32%) Fat Client
1 6 (6.32%) iSeries
2 4 (4.21%) Clustering
3 3 (3.16%) PDA
4 2 (2.11%) Computer Science
5 1 (1.05%) DTV
5 1 (1.05%) PACS
5 1 (1.05%) IPTV
5 1 (1.05%) MPEG
Operating Systems
1 86 (90.53%) Windows
2 54 (56.84%) Windows XP
3 29 (30.53%) Windows 7
4 28 (29.47%) Windows Server 2008
5 26 (27.37%) Windows 8
6 22 (23.16%) Windows Vista
7 19 (20.00%) Windows Server 2012
8 18 (18.95%) Windows Server 2003
9 12 (12.63%) Windows 2000 Server
10 10 (10.53%) Linux
11 6 (6.32%) Windows Mobile
12 2 (2.11%) CentOS
12 2 (2.11%) Red Hat Enterprise Linux
13 1 (1.05%) Mac OS X
13 1 (1.05%) Windows 2000
13 1 (1.05%) Windows NT
Processes & Methodologies
1 19 (20.00%) ITIL
2 12 (12.63%) CRM
3 8 (8.42%) Root Cause Analysis
4 7 (7.37%) Software Deployment
5 6 (6.32%) Change Management
5 6 (6.32%) Asset Management
6 5 (5.26%) Technical Architecture
7 4 (4.21%) Problem Management
7 4 (4.21%) Service Management
7 4 (4.21%) Knowledge Management
8 3 (3.16%) Incident Management
9 2 (2.11%) Kalman Filter
10 1 (1.05%) Software Testing
Programming Languages
1 9 (9.47%) SQL
2 5 (5.26%) PowerShell
3 4 (4.21%) VBScript
Qualifications
1 12 (12.63%) Microsoft Certification
2 11 (11.58%) MCSA
3 10 (10.53%) MCSE
3 10 (10.53%) Security Cleared
4 8 (8.42%) MCITP
4 8 (8.42%) MCP
5 5 (5.26%) A+ Certification
5 5 (5.26%) SC Cleared
6 4 (4.21%) DV Cleared
6 4 (4.21%) MCTS
7 3 (3.16%) Degree
7 3 (3.16%) ITIL Certification
7 3 (3.16%) CCNA
7 3 (3.16%) Cisco Certification
8 2 (2.11%) VMware Certified Professional (VCP)
8 2 (2.11%) MCDST
Quality Assurance & Compliance
1 18 (18.95%) SLA
System Software
1 57 (60.00%) Active Directory
2 22 (23.16%) VMware Infrastructure
3 14 (14.74%) XenApp
4 9 (9.47%) XenDesktop
4 9 (9.47%) vSphere
5 8 (8.42%) Hyper-V
6 5 (5.26%) vCloud
7 4 (4.21%) Microsoft App-V
8 2 (2.11%) Microsoft Virtual Server
9 1 (1.05%) Terminal Server
Systems Management
1 13 (13.68%) Backup Exec
2 11 (11.58%) SCCM
3 4 (4.21%) OpenView
3 4 (4.21%) Tivoli
3 4 (4.21%) MOM
3 4 (4.21%) Systems Management Server (SMS)
3 4 (4.21%) OpenView Configuration Management
3 4 (4.21%) NetBackup
Vendors
1 59 (62.11%) Microsoft
2 29 (30.53%) VMware
3 25 (26.32%) Citrix
4 15 (15.79%) Cisco
5 13 (13.68%) HP
6 5 (5.26%) Oracle
7 4 (4.21%) IBM
7 4 (4.21%) Meridio
7 4 (4.21%) Fujitsu
7 4 (4.21%) Veritas
7 4 (4.21%) Symantec
7 4 (4.21%) Lumension
8 3 (3.16%) Remedy
9 2 (2.11%) Veeam
9 2 (2.11%) Salesforce.com
10 1 (1.05%) Apple
10 1 (1.05%) SAP
10 1 (1.05%) Juniper
Basingstoke
Hays IT - Uk Posting account
Salary: £20000.00 - £22000.00 per annum
Posted: Yesterday
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago
Portsmouth, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £22000 per annum
Posted: 5 days ago
Farnborough, Hampshire
Zorba Consulting Limited
Salary: From £30,000 to £40,000 per annum + bonus + benefits
Posted: 6 days ago
Farnborough
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 13 days ago