The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 149 150 162
Rank change year-on-year
+1 +12
Permanent jobs requiring a 2nd Line Support 56 40 29
As % of all permanent IT jobs located in Hampshire 1.39% 1.01% 0.69%
As % of the Job Titles category 1.47% 1.06% 0.73%
Number of salaries quoted 49 34 27
Average salary £24,750 £23,500 £25,500
Average salary % change year-on-year
+5.31% -7.84%
90% offered a salary of more than £20,900 £19,000 £20,300
10% offered a salary of more than £30,250 £37,500 £36,800
UK excluding London average salary £24,125 £25,000 £24,500
% change year-on-year
-3.50% +2.04%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hampshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hampshire
Permanent IT job ads with a match in the
Job Titles category
3810 3756 3980
As % of all permanent IT jobs located in Hampshire 94.47% 95.21% 95.15%
Number of salaries quoted 3084 3219 3411
Average salary £40,000 £38,500 £40,000
Average salary % change year-on-year
+3.89% -3.75%
90% offered a salary of more than £24,000 £22,600 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Hampshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hampshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hampshire

2nd Line Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hampshire region.

2nd Line Support Salary Trend in Hampshire

2nd Line Support
Salary Histogram in Hampshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Hampshire region over the 3 months to 29 August 2014.

2nd Line Support Salary Histogram in Hampshire

2nd Line Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hampshire region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Southampton +31 31 £23,500 - 1
Farnborough +3 10 £28,750 +27.77%
Basingstoke +1 5 £29,500 +31.11%
Portsmouth -15 3 £23,500 +34.28% 1
Winchester +6 2 £23,500 -
Hook -2 2 - -
Fareham -15 1 - - 1
Alton - 1 £27,500 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Hampshire

For the 6 months to 29 August 2014, IT jobs across the Hampshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 77 (88.51%) Windows
2 53 (60.92%) Active Directory
3 52 (59.77%) Microsoft
4 47 (54.02%) Windows XP
5 39 (44.83%) MS Excel
6 38 (43.68%) MS Exchange
7 25 (28.74%) VMware
7 25 (28.74%) Windows Server 2008
7 25 (28.74%) Exchange Server 2010
8 23 (26.44%) Windows 7
9 22 (25.29%) Windows 8
10 21 (24.14%) Firewall
10 21 (24.14%) Citrix
11 20 (22.99%) VMware Infrastructure
12 19 (21.84%) Windows Vista
13 17 (19.54%) Windows Server 2003
13 17 (19.54%) Cisco
13 17 (19.54%) ITIL
14 16 (18.39%) TCP/IP
14 16 (18.39%) SLA
14 16 (18.39%) Windows Server 2012
15 15 (17.24%) Exchange Server 2007
16 14 (16.09%) HP
16 14 (16.09%) XenApp
17 12 (13.79%) Microsoft Certification
17 12 (13.79%) MS Office
17 12 (13.79%) Backup Exec
18 11 (12.64%) IPsec
18 11 (12.64%) CRM
18 11 (12.64%) MCSA

2nd Line Support
Top Related IT Skills in Hampshire by Category

For the 6 months to 29 August 2014, IT jobs across the Hampshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (43.68%) MS Exchange
2 25 (28.74%) Exchange Server 2010
3 15 (17.24%) Exchange Server 2007
4 11 (12.64%) Exchange Server 2013
5 10 (11.49%) SharePoint
6 4 (4.60%) K2 blackpearl
6 4 (4.60%) WebSphere
7 2 (2.30%) Exchange Server 2003
8 1 (1.15%) IIS
8 1 (1.15%) SharePoint 2013
8 1 (1.15%) Lync
Applications
1 39 (44.83%) MS Excel
2 12 (13.79%) MS Office
3 1 (1.15%) MS PowerPoint
Cloud Services
1 4 (4.60%) SaaS
1 4 (4.60%) PaaS
1 4 (4.60%) IaaS
Communications & Networking
1 21 (24.14%) Firewall
2 16 (18.39%) TCP/IP
3 11 (12.64%) IPsec
4 10 (11.49%) SAN
5 7 (8.05%) VPN
6 6 (6.90%) NAS
7 5 (5.75%) LAN
7 5 (5.75%) WAN
8 4 (4.60%) DHCP
8 4 (4.60%) DNS
9 3 (3.45%) SSL
10 2 (2.30%) VoIP
10 2 (2.30%) VLAN
10 2 (2.30%) Network Security
11 1 (1.15%) IP Telephony
11 1 (1.15%) WLAN
11 1 (1.15%) ADSL
11 1 (1.15%) Broadband
11 1 (1.15%) Ethernet
11 1 (1.15%) SNMP
Database & Business Intelligence
1 4 (4.60%) Oracle Database
2 3 (3.45%) SQL Server
3 2 (2.30%) MySQL
4 1 (1.15%) Informix
4 1 (1.15%) SQL Server 2012
General
1 6 (6.90%) Telecoms
2 5 (5.75%) Finance
3 4 (4.60%) Retail
4 2 (2.30%) Italian Language
Miscellaneous
1 6 (6.90%) Thin Client
1 6 (6.90%) Clustering
1 6 (6.90%) Fat Client
2 4 (4.60%) iSeries
2 4 (4.60%) AS400
3 3 (3.45%) PDA
4 2 (2.30%) Computer Science
5 1 (1.15%) PACS
5 1 (1.15%) IPTV
5 1 (1.15%) MPEG
5 1 (1.15%) DTV
Operating Systems
1 77 (88.51%) Windows
2 47 (54.02%) Windows XP
3 25 (28.74%) Windows Server 2008
4 23 (26.44%) Windows 7
5 22 (25.29%) Windows 8
6 19 (21.84%) Windows Vista
7 17 (19.54%) Windows Server 2003
8 16 (18.39%) Windows Server 2012
9 11 (12.64%) Windows 2000 Server
10 8 (9.20%) Linux
11 4 (4.60%) Windows Mobile
12 2 (2.30%) CentOS
12 2 (2.30%) Red Hat Enterprise Linux
13 1 (1.15%) Mac OS X
13 1 (1.15%) Windows 2000
13 1 (1.15%) Windows NT
Processes & Methodologies
1 17 (19.54%) ITIL
2 11 (12.64%) CRM
3 5 (5.75%) Technical Architecture
3 5 (5.75%) Root Cause Analysis
3 5 (5.75%) Software Deployment
4 4 (4.60%) Problem Management
4 4 (4.60%) Asset Management
4 4 (4.60%) Knowledge Management
4 4 (4.60%) Service Management
5 3 (3.45%) Change Management
6 2 (2.30%) Load Balancing
6 2 (2.30%) Kalman Filter
6 2 (2.30%) Incident Management
7 1 (1.15%) Network Management
7 1 (1.15%) Software Testing
Programming Languages
1 8 (9.20%) SQL
2 5 (5.75%) PowerShell
3 4 (4.60%) VBScript
Qualifications
1 12 (13.79%) Microsoft Certification
2 11 (12.64%) MCSA
3 10 (11.49%) MCSE
4 8 (9.20%) MCITP
4 8 (9.20%) Security Cleared
5 7 (8.05%) MCP
6 5 (5.75%) A+ Certification
6 5 (5.75%) SC Cleared
7 4 (4.60%) DV Cleared
7 4 (4.60%) MCTS
7 4 (4.60%) CCNA
7 4 (4.60%) Cisco Certification
8 3 (3.45%) ITIL Certification
8 3 (3.45%) Degree
9 2 (2.30%) VMware Certified Professional (VCP)
9 2 (2.30%) MCDST
Quality Assurance & Compliance
1 16 (18.39%) SLA
System Software
1 53 (60.92%) Active Directory
2 20 (22.99%) VMware Infrastructure
3 14 (16.09%) XenApp
4 9 (10.34%) XenDesktop
5 7 (8.05%) vSphere
5 7 (8.05%) Hyper-V
6 4 (4.60%) Microsoft App-V
7 3 (3.45%) vCloud
8 2 (2.30%) Microsoft Virtual Server
9 1 (1.15%) Terminal Server
Systems Management
1 12 (13.79%) Backup Exec
2 9 (10.34%) SCCM
3 4 (4.60%) OpenView
3 4 (4.60%) Tivoli
3 4 (4.60%) MOM
3 4 (4.60%) Systems Management Server (SMS)
3 4 (4.60%) OpenView Configuration Management
3 4 (4.60%) NetBackup
Vendors
1 52 (59.77%) Microsoft
2 25 (28.74%) VMware
3 21 (24.14%) Citrix
4 17 (19.54%) Cisco
5 14 (16.09%) HP
6 5 (5.75%) Oracle
6 5 (5.75%) Symantec
7 4 (4.60%) Veritas
7 4 (4.60%) Meridio
7 4 (4.60%) Fujitsu
7 4 (4.60%) IBM
7 4 (4.60%) Lumension
8 3 (3.45%) Remedy
9 2 (2.30%) Veeam
9 2 (2.30%) Salesforce.com
10 1 (1.15%) Apple
10 1 (1.15%) SAP
10 1 (1.15%) Dell
10 1 (1.15%) Juniper
Portsmouth, Hampshire
Spring Technology
Salary: £20000.00 - £27000.00 per annum + Excellent
Posted: Yesterday
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £17000 - £22500 per annum + Benefits
Posted: Yesterday