The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Bedfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 76 78 84
Rank change year-on-year
+2 +6
Permanent jobs requiring a 1st Line Support 10 14 17
As % of all permanent IT jobs located in Bedfordshire 1.03% 1.38% 1.48%
As % of the Job Titles category 1.09% 1.42% 1.53%
Number of salaries quoted 10 9 10
Average salary £20,500 £17,500 £21,500
Average salary % change year-on-year
+17.14% -18.60%
90% offered a salary of more than £17,000 £14,000 £17,000
10% offered a salary of more than £22,500 £20,700 £22,650
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Bedfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Bedfordshire
Permanent IT job ads with a match in the
Job Titles category
915 983 1110
As % of all permanent IT jobs located in Bedfordshire 94.33% 96.75% 96.44%
Number of salaries quoted 823 862 1012
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £25,500
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Bedfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Bedfordshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Bedfordshire

1st Line Support
Salary Trend in Bedfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Bedfordshire region.

1st Line Support Salary Trend in Bedfordshire

1st Line Support
Job Locations in Bedfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Bedfordshire region over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Luton +5 2 £22,500 +12.50%
1st Line Support
East of England

1st Line Support
Top 21 Related IT Skills in Bedfordshire

For the 6 months to 17 December 2014, IT jobs across the Bedfordshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 8 (57.14%) ITIL
2 6 (42.86%) MS Excel
2 6 (42.86%) SLA
2 6 (42.86%) Microsoft
2 6 (42.86%) MS PowerPoint
2 6 (42.86%) ITIL Foundation Certificate
3 3 (21.43%) SQL
3 3 (21.43%) Oracle
3 3 (21.43%) SQL Server
3 3 (21.43%) Windows
3 3 (21.43%) Time Management
3 3 (21.43%) Spreadsheet
4 2 (14.29%) DHCP
4 2 (14.29%) TCP/IP
4 2 (14.29%) DNS
4 2 (14.29%) Active Directory
4 2 (14.29%) Mitel
5 1 (7.14%) Windows XP
5 1 (7.14%) CCTV
5 1 (7.14%) Windows Vista
5 1 (7.14%) Windows 8

1st Line Support
Top Related IT Skills in Bedfordshire by Category

For the 6 months to 17 December 2014, IT jobs across the Bedfordshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 6 (42.86%) MS Excel
1 6 (42.86%) MS PowerPoint
2 3 (21.43%) Spreadsheet
Communications & Networking
1 2 (14.29%) DHCP
1 2 (14.29%) TCP/IP
1 2 (14.29%) DNS
Database & Business Intelligence
1 3 (21.43%) SQL Server
Miscellaneous
1 1 (7.14%) CCTV
Operating Systems
1 3 (21.43%) Windows
2 1 (7.14%) Windows 8
2 1 (7.14%) Windows Vista
2 1 (7.14%) Windows XP
Processes & Methodologies
1 8 (57.14%) ITIL
2 3 (21.43%) Time Management
Programming Languages
1 3 (21.43%) SQL
Qualifications
1 6 (42.86%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (42.86%) SLA
System Software
1 2 (14.29%) Active Directory
Vendors
1 6 (42.86%) Microsoft
2 3 (21.43%) Oracle
3 2 (14.29%) Mitel