The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 118 97 106
Rank change year-on-year
-21 +9
Permanent jobs requiring a 2nd Line Support Analyst 3 9 4
As % of all permanent IT jobs located in Birmingham 0.17% 0.62% 0.24%
As % of the Job Titles category 0.18% 0.65% 0.25%
Number of salaries quoted 3 8 4
Average salary £22,500 £25,000 £21,750
Average salary % change year-on-year
-10.00% +14.94%
90% offered a salary of more than £22,100 £24,000 £19,075
10% offered a salary of more than £24,500 £26,750 £23,550
UK excluding London average salary £26,000 £24,000 £24,500
% change year-on-year
+8.33% -2.04%
2nd Line Support Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1714 1388 1570
As % of all permanent IT jobs located in Birmingham 95.06% 95.00% 94.12%
Number of salaries quoted 1519 1198 1330
Average salary £40,000 £42,000 £40,000
Average salary % change year-on-year
-4.76% +5.00%
90% offered a salary of more than £24,000 £26,500 £25,000
10% offered a salary of more than £65,000 £65,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Birmingham

2nd Line Support Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Birmingham region.

2nd Line Support Analyst Salary Trend in Birmingham

2nd Line Support Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 27 February 2015, IT jobs across the Birmingham region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 14 (93.33%) Windows
2 10 (66.67%) ITIL
3 9 (60.00%) UNIX
3 9 (60.00%) SQL Server
3 9 (60.00%) Sybase
3 9 (60.00%) PL/SQL
3 9 (60.00%) SQL
3 9 (60.00%) ITIL Certification
4 5 (33.33%) Microsoft
5 4 (26.67%) MS Office
5 4 (26.67%) MS Exchange
6 3 (20.00%) Active Directory
7 2 (13.33%) DNS
7 2 (13.33%) Apple
7 2 (13.33%) Blackberry
7 2 (13.33%) MS Excel
7 2 (13.33%) Firewall
7 2 (13.33%) Finance
7 2 (13.33%) Exchange Server 2007
7 2 (13.33%) Windows Server 2008
7 2 (13.33%) Exchange Server 2010
7 2 (13.33%) Windows XP
8 1 (6.67%) Acronis
8 1 (6.67%) Office 365
8 1 (6.67%) Software Deployment
8 1 (6.67%) Windows 8
8 1 (6.67%) Windows Server 2012
8 1 (6.67%) Exchange Server 2013
8 1 (6.67%) Software License Management
8 1 (6.67%) SUSE Linux Enterprise Server

2nd Line Support Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 27 February 2015, IT jobs across the Birmingham region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (26.67%) MS Exchange
2 2 (13.33%) Exchange Server 2007
2 2 (13.33%) Exchange Server 2010
3 1 (6.67%) Exchange Server 2013
3 1 (6.67%) SharePoint
3 1 (6.67%) Lync
3 1 (6.67%) Exchange Server 2003
Applications
1 4 (26.67%) MS Office
2 2 (13.33%) MS Excel
Cloud Services
1 1 (6.67%) Office 365
Communications & Networking
1 2 (13.33%) Firewall
1 2 (13.33%) DNS
2 1 (6.67%) Internet
2 1 (6.67%) IP Telephony
2 1 (6.67%) VLAN
2 1 (6.67%) Cisco IOS
2 1 (6.67%) LAN
2 1 (6.67%) WAN
2 1 (6.67%) DHCP
2 1 (6.67%) TCP/IP
2 1 (6.67%) VPN
Database & Business Intelligence
1 9 (60.00%) SQL Server
2 1 (6.67%) MySQL
General
1 2 (13.33%) Finance
Miscellaneous
1 2 (13.33%) Blackberry
2 1 (6.67%) iPhone
2 1 (6.67%) iPad
Operating Systems
1 14 (93.33%) Windows
2 9 (60.00%) UNIX
3 2 (13.33%) Windows XP
3 2 (13.33%) Windows Server 2008
4 1 (6.67%) Windows 7
4 1 (6.67%) Windows 8
4 1 (6.67%) Windows Server 2012
4 1 (6.67%) SUSE Linux Enterprise Server
4 1 (6.67%) Windows Server 2003
4 1 (6.67%) Debian
4 1 (6.67%) Ubuntu
4 1 (6.67%) Windows Mobile
4 1 (6.67%) Android
4 1 (6.67%) Linux
Processes & Methodologies
1 10 (66.67%) ITIL
2 1 (6.67%) Migration
2 1 (6.67%) Software Deployment
2 1 (6.67%) Software License Management
Programming Languages
1 9 (60.00%) PL/SQL
1 9 (60.00%) SQL
Qualifications
1 9 (60.00%) ITIL Certification
2 1 (6.67%) MOS
Quality Assurance & Compliance
1 1 (6.67%) SLA
System Software
1 3 (20.00%) Active Directory
2 1 (6.67%) VMware Infrastructure
Vendors
1 9 (60.00%) Sybase
2 5 (33.33%) Microsoft
3 2 (13.33%) Apple
4 1 (6.67%) Toshiba
4 1 (6.67%) VMware
4 1 (6.67%) Mitel
4 1 (6.67%) LANDesk
4 1 (6.67%) Acronis
4 1 (6.67%) HP
4 1 (6.67%) Dell
4 1 (6.67%) Avaya
4 1 (6.67%) Juniper
4 1 (6.67%) Cisco
4 1 (6.67%) Oracle