The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 118 116 98
Rank change year-on-year
-2 -18
Permanent jobs requiring a 2nd Line Support Analyst 11 5 9
As % of all permanent IT jobs located in Birmingham 0.55% 0.28% 0.61%
As % of the Job Titles category 0.57% 0.29% 0.63%
Number of salaries quoted 11 4 8
Average salary £30,000 £23,750 £24,500
Average salary % change year-on-year
+26.31% -3.06%
90% offered a salary of more than £23,000 £22,150 £21,000
10% offered a salary of more than £33,000 £28,500 £26,000
UK excluding London average salary £25,000 £25,000 £23,500
% change year-on-year
- +6.38%
2nd Line Support Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1930 1724 1431
As % of all permanent IT jobs located in Birmingham 95.92% 96.80% 96.62%
Number of salaries quoted 1615 1559 1238
Average salary £42,000 £40,000 £41,000
Average salary % change year-on-year
+5.00% -2.43%
90% offered a salary of more than £27,500 £24,000 £25,000
10% offered a salary of more than £62,500 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Birmingham

2nd Line Support Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Birmingham region.

2nd Line Support Analyst Salary Trend in Birmingham

2nd Line Support Analyst
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the Birmingham region over the 3 months to 5 February 2016.

2nd Line Support Analyst Salary Histogram in Birmingham

2nd Line Support Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 5 February 2016, IT jobs across the Birmingham region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 15 (88.24%) Windows
2 7 (41.18%) Unix
2 7 (41.18%) Microsoft
3 6 (35.29%) SLA
3 6 (35.29%) Finance
4 5 (29.41%) Windows Server 2003
4 5 (29.41%) MS Exchange
4 5 (29.41%) TCP/IP
4 5 (29.41%) Windows Server
5 4 (23.53%) Windows 2000 Server
5 4 (23.53%) Exchange Server 2000
6 2 (11.76%) Telecoms
6 2 (11.76%) Incident Management
6 2 (11.76%) Problem Management
6 2 (11.76%) Citrix
6 2 (11.76%) VoIP
6 2 (11.76%) Cisco
6 2 (11.76%) MS Excel
6 2 (11.76%) MS Office
6 2 (11.76%) ITIL
7 1 (5.88%) Oracle
7 1 (5.88%) SAP
7 1 (5.88%) Linux
7 1 (5.88%) MCSE
7 1 (5.88%) CCNA
7 1 (5.88%) Active Directory
7 1 (5.88%) PBX
7 1 (5.88%) Cisco Certification
7 1 (5.88%) Microsoft Certification
7 1 (5.88%) Avaya

2nd Line Support Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 5 February 2016, IT jobs across the Birmingham region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (29.41%) MS Exchange
2 4 (23.53%) Exchange Server 2000
3 1 (5.88%) Exchange Server 2003
3 1 (5.88%) Exchange Server 2007
3 1 (5.88%) Exchange Server 2010
3 1 (5.88%) Lync
Applications
1 2 (11.76%) MS Excel
1 2 (11.76%) MS Office
Cloud Services
1 1 (5.88%) Office 365
Communications & Networking
1 5 (29.41%) TCP/IP
2 2 (11.76%) VoIP
3 1 (5.88%) Firewall
3 1 (5.88%) IP Telephony
3 1 (5.88%) MPLS
3 1 (5.88%) PBX
3 1 (5.88%) Unified Communications
General
1 6 (35.29%) Finance
2 2 (11.76%) Telecoms
3 1 (5.88%) Law
Libraries, Frameworks & Software Standards
1 1 (5.88%) XMPP
Miscellaneous
1 1 (5.88%) Management Information System
Operating Systems
1 15 (88.24%) Windows
2 7 (41.18%) Unix
3 5 (29.41%) Windows Server
3 5 (29.41%) Windows Server 2003
4 4 (23.53%) Windows 2000 Server
5 1 (5.88%) Linux
5 1 (5.88%) Mac OS
5 1 (5.88%) Windows Server 2008
5 1 (5.88%) Windows Server 2012
Processes & Methodologies
1 2 (11.76%) Incident Management
1 2 (11.76%) ITIL
1 2 (11.76%) Problem Management
2 1 (5.88%) Business Analysis
2 1 (5.88%) Continuous Improvement
2 1 (5.88%) ITIL V3
2 1 (5.88%) Release Management
2 1 (5.88%) Web Application Development
Qualifications
1 1 (5.88%) CCNA
1 1 (5.88%) Cisco Certification
1 1 (5.88%) MCSE
1 1 (5.88%) Microsoft Certification
Quality Assurance & Compliance
1 6 (35.29%) SLA
System Software
1 1 (5.88%) Active Directory
1 1 (5.88%) XenApp
Systems Management
1 1 (5.88%) Cisco CUCM
Vendors
1 7 (41.18%) Microsoft
2 2 (11.76%) Cisco
2 2 (11.76%) Citrix
3 1 (5.88%) Avaya
3 1 (5.88%) Oracle
3 1 (5.88%) SAP