The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 116 103 111
Rank change year-on-year
-13 +8
Permanent jobs requiring a 2nd Line Support Analyst 4 7 2
As % of all permanent IT jobs located in Birmingham 0.22% 0.46% 0.12%
As % of the Job Titles category 0.23% 0.49% 0.13%
Number of salaries quoted 4 6 2
Average salary £27,500 £25,000 £20,375
Average salary % change year-on-year
+10.00% +22.69%
90% offered a salary of more than £23,250 £21,500 £18,675
10% offered a salary of more than £30,000 £26,000 £22,075
UK excluding London average salary £26,000 £25,000 £24,000
% change year-on-year
+4.00% +4.16%
2nd Line Support Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1734 1425 1592
As % of all permanent IT jobs located in Birmingham 95.85% 94.06% 94.76%
Number of salaries quoted 1573 1242 1360
Average salary £40,000 £41,000 £40,000
Average salary % change year-on-year
-2.43% +2.50%
90% offered a salary of more than £22,500 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Birmingham

2nd Line Support Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Birmingham region.

2nd Line Support Analyst Salary Trend in Birmingham

2nd Line Support Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 30 January 2015, IT jobs across the Birmingham region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 13 (92.86%) Windows
2 10 (71.43%) ITIL
3 9 (64.29%) UNIX
3 9 (64.29%) SQL Server
3 9 (64.29%) Sybase
3 9 (64.29%) PL/SQL
3 9 (64.29%) SQL
3 9 (64.29%) ITIL Certification
4 4 (28.57%) Microsoft
5 3 (21.43%) MS Office
5 3 (21.43%) MS Exchange
6 2 (14.29%) MS Excel
6 2 (14.29%) Active Directory
6 2 (14.29%) Windows XP
6 2 (14.29%) Windows Server 2008
7 1 (7.14%) Windows 7
7 1 (7.14%) Lync
7 1 (7.14%) Exchange Server 2010
7 1 (7.14%) Acronis
7 1 (7.14%) Office 365
7 1 (7.14%) Software Deployment
7 1 (7.14%) Windows 8
7 1 (7.14%) Windows Server 2012
7 1 (7.14%) Exchange Server 2013
7 1 (7.14%) Software License Management
7 1 (7.14%) SUSE Linux Enterprise Server
7 1 (7.14%) Avaya
7 1 (7.14%) Juniper
7 1 (7.14%) Apple
7 1 (7.14%) Windows Server 2003

2nd Line Support Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 30 January 2015, IT jobs across the Birmingham region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (21.43%) MS Exchange
2 1 (7.14%) Lync
2 1 (7.14%) Exchange Server 2010
2 1 (7.14%) Exchange Server 2013
2 1 (7.14%) SharePoint
2 1 (7.14%) Exchange Server 2003
2 1 (7.14%) Exchange Server 2007
Applications
1 3 (21.43%) MS Office
2 2 (14.29%) MS Excel
Cloud Services
1 1 (7.14%) Office 365
Communications & Networking
1 1 (7.14%) Internet
1 1 (7.14%) VPN
1 1 (7.14%) DNS
1 1 (7.14%) Firewall
1 1 (7.14%) IP Telephony
1 1 (7.14%) Cisco IOS
Database & Business Intelligence
1 9 (64.29%) SQL Server
2 1 (7.14%) MySQL
General
1 1 (7.14%) Finance
Miscellaneous
1 1 (7.14%) Blackberry
Operating Systems
1 13 (92.86%) Windows
2 9 (64.29%) UNIX
3 2 (14.29%) Windows XP
3 2 (14.29%) Windows Server 2008
4 1 (7.14%) Windows 7
4 1 (7.14%) Windows 8
4 1 (7.14%) Windows Server 2012
4 1 (7.14%) SUSE Linux Enterprise Server
4 1 (7.14%) Windows Server 2003
4 1 (7.14%) Linux
4 1 (7.14%) Debian
4 1 (7.14%) Ubuntu
4 1 (7.14%) Windows Mobile
4 1 (7.14%) Android
Processes & Methodologies
1 10 (71.43%) ITIL
2 1 (7.14%) Software Deployment
2 1 (7.14%) Software License Management
2 1 (7.14%) Migration
Programming Languages
1 9 (64.29%) PL/SQL
1 9 (64.29%) SQL
Qualifications
1 9 (64.29%) ITIL Certification
2 1 (7.14%) MOS
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 2 (14.29%) Active Directory
2 1 (7.14%) VMware Infrastructure
Vendors
1 9 (64.29%) Sybase
2 4 (28.57%) Microsoft
3 1 (7.14%) Acronis
3 1 (7.14%) Avaya
3 1 (7.14%) Juniper
3 1 (7.14%) Apple
3 1 (7.14%) HP
3 1 (7.14%) Dell
3 1 (7.14%) Cisco
3 1 (7.14%) Oracle
3 1 (7.14%) Toshiba
3 1 (7.14%) VMware
3 1 (7.14%) Mitel
3 1 (7.14%) LANDesk