The statistics below represent IT jobs advertised across the West Midlands region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 214 212 215
Rank change year-on-year
-2 +3
Permanent jobs requiring a 2nd Line Support Analyst 21 15 15
As % of all permanent IT jobs located in the West Midlands 0.36% 0.26% 0.27%
As % of the Job Titles category 0.38% 0.27% 0.28%
Number of salaries quoted 20 10 15
Median salary £24,000 £27,000 £23,500
Median salary % change year-on-year
-11.11% +14.89%
90% offered a salary of more than £20,600 £23,400 £20,000
10% offered a salary of more than £28,000 £32,500 £25,500
UK excluding London median salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5596 5485 5372
As % of all permanent IT jobs located in the West Midlands 95.64% 95.79% 97.00%
Number of salaries quoted 4454 4522 4456
Median salary £37,500 £40,000 £38,500
Median salary % change year-on-year
-6.25% +3.89%
90% offered a salary of more than £23,500 £25,000 £24,500
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Salary Trend in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -12 6 £23,250 -12.26%
Staffordshire -8 3 £21,500 -15.68%
Coventry - 2 £22,500 -
Dudley - 2 £28,000 -
Stourbridge - 2 £28,000 -
Sutton Coldfield - 2 £22,000 -
West Bromwich - 2 £25,000 -
Solihull +18 1 £25,000 -23.07%
Shropshire - 1 £23,500 - 1
Worcestershire - 1 £25,000 -
Smethwick - 1 £26,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 August 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 21 (75.00%) Windows
2 16 (57.14%) Active Directory
3 15 (53.57%) Microsoft
4 9 (32.14%) Windows Server
5 8 (28.57%) MS Excel
6 7 (25.00%) MS Exchange
6 7 (25.00%) SQL Server
7 6 (21.43%) Firewall
7 6 (21.43%) MS Office
7 6 (21.43%) ITIL
7 6 (21.43%) VPN
8 5 (17.86%) Windows Server 2012
8 5 (17.86%) Citrix
8 5 (17.86%) TCP/IP
9 4 (14.29%) DHCP
9 4 (14.29%) DNS
9 4 (14.29%) Linux
9 4 (14.29%) SQL
9 4 (14.29%) Windows 10
9 4 (14.29%) Windows 7
9 4 (14.29%) Hyper-V
10 3 (10.71%) Windows Server 2008
10 3 (10.71%) SQL Server 2008
10 3 (10.71%) Microsoft Azure
10 3 (10.71%) Degree
10 3 (10.71%) SQL Server 2005
10 3 (10.71%) MCSE
10 3 (10.71%) MCSA
10 3 (10.71%) SLA
10 3 (10.71%) Microsoft Certification

2nd Line Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (25.00%) MS Exchange
2 2 (7.14%) Exchange Server 2007
2 2 (7.14%) Exchange Server 2010
2 2 (7.14%) Exchange Server 2013
3 1 (3.57%) SharePoint
3 1 (3.57%) WordPress
Applications
1 8 (28.57%) MS Excel
2 6 (21.43%) MS Office
Cloud Services
1 3 (10.71%) Microsoft Azure
2 2 (7.14%) Amazon AWS
2 2 (7.14%) Office 365
3 1 (3.57%) Google Apps
Communications & Networking
1 6 (21.43%) Firewall
1 6 (21.43%) VPN
2 5 (17.86%) TCP/IP
3 4 (14.29%) DHCP
3 4 (14.29%) DNS
4 2 (7.14%) VLAN
5 1 (3.57%) HTTP
5 1 (3.57%) LAN
5 1 (3.57%) Remote Desktop
5 1 (3.57%) WAN
Database & Business Intelligence
1 7 (25.00%) SQL Server
2 3 (10.71%) SQL Server 2000
2 3 (10.71%) SQL Server 2005
2 3 (10.71%) SQL Server 2008
3 1 (3.57%) Crystal Reports
3 1 (3.57%) MySQL
General
1 1 (3.57%) Automotive
1 1 (3.57%) Finance
Libraries, Frameworks & Software Standards
1 2 (7.14%) CSS
1 2 (7.14%) HTML
Miscellaneous
1 2 (7.14%) Replication
2 1 (3.57%) Computer Science
2 1 (3.57%) Data Centre
2 1 (3.57%) Management Information System
Operating Systems
1 21 (75.00%) Windows
2 9 (32.14%) Windows Server
3 5 (17.86%) Windows Server 2012
4 4 (14.29%) Linux
4 4 (14.29%) Windows 10
4 4 (14.29%) Windows 7
5 3 (10.71%) Windows Server 2003
5 3 (10.71%) Windows Server 2008
6 2 (7.14%) Windows 8
7 1 (3.57%) Apple iOS
7 1 (3.57%) Red Hat Enterprise Linux
7 1 (3.57%) Unix
Processes & Methodologies
1 6 (21.43%) ITIL
2 2 (7.14%) Incident Management
2 2 (7.14%) IT Governance
2 2 (7.14%) ITSM
2 2 (7.14%) Project Planning
3 1 (3.57%) Document Management
3 1 (3.57%) Problem Management
3 1 (3.57%) Remediation Plan
3 1 (3.57%) Root Cause Analysis
3 1 (3.57%) Service Management
3 1 (3.57%) Software Engineering
3 1 (3.57%) Stakeholder Management
3 1 (3.57%) Time Management
Programming Languages
1 4 (14.29%) SQL
2 2 (7.14%) JavaScript
3 1 (3.57%) PHP
3 1 (3.57%) Tcl
Qualifications
1 3 (10.71%) Degree
1 3 (10.71%) MCSA
1 3 (10.71%) MCSE
1 3 (10.71%) Microsoft Certification
2 2 (7.14%) MCP
3 1 (3.57%) MCITP
Quality Assurance & Compliance
1 3 (10.71%) SLA
System Software
1 16 (57.14%) Active Directory
2 4 (14.29%) Hyper-V
3 2 (7.14%) VMware ESXi
3 2 (7.14%) VMware Infrastructure
4 1 (3.57%) Microsoft Virtual Server
4 1 (3.57%) Virtual Servers
Systems Management
1 2 (7.14%) Backup Exec
1 2 (7.14%) Norton AntiVirus
2 1 (3.57%) Nagios
2 1 (3.57%) SCOM
Vendors
1 15 (53.57%) Microsoft
2 5 (17.86%) Citrix
3 2 (7.14%) Kaspersky
3 2 (7.14%) Sophos
3 2 (7.14%) Symantec
3 2 (7.14%) Veeam
3 2 (7.14%) VMware
4 1 (3.57%) Adobe
4 1 (3.57%) Apple
4 1 (3.57%) Cisco
4 1 (3.57%) EMC
4 1 (3.57%) Google
4 1 (3.57%) NetApp
4 1 (3.57%) Oracle
4 1 (3.57%) Red Hat
Telford
Hays Specialist Recruitment Ltd
Salary: £22000.00 - £25000.00 per annum
Posted: 7 days ago