The first table below looks at the demand for the 2nd Line Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Second Line Support Analyst
Rank 197 183 154
Rank change year-on-year
-14 -29
Permanent jobs requiring a 2nd Line Support Analyst 10 6 16
As % of all permanent IT jobs located in the West Midlands 0.201% 0.133% 0.385%
As % of the Job Titles category 0.210% 0.139% 0.402%
Number of salaries quoted 9 6 14
Average salary £25,000 £21,000 £21,500
Average salary % change year-on-year
+19.04% -2.32%
90% offered a salary of more than £20,800 £18,000 £21,000
10% offered a salary of more than £28,000 £25,500 £25,200
UK excluding London average salary £24,500 £24,000 £24,500
% change year-on-year
+2.08% -2.04%
All Job Titles
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4760 4322 3982
As % of all permanent IT jobs located in the West Midlands 95.87% 95.98% 95.93%
Number of salaries quoted 3980 3784 3409
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £55,000 £60,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support Analyst
England

2nd Line Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands 2nd Line Support Analyst Jobs Demand Trend

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the West Midlands region.

West Midlands 2nd Line Support Analyst Salary Trend

2nd Line Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Warwickshire +9 2 £28,000 +3.70%
Birmingham -24 2 £24,250 +21.25%
Solihull - 2 £23,250 -
Shropshire -3 1 £18,000 +5.88%
Coventry -13 1 - -
Staffordshire - 1 £26,850 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 20 (60.61%) Windows
2 15 (45.45%) ITIL
3 14 (42.42%) Microsoft
4 13 (39.39%) Citrix
4 13 (39.39%) MS Office
5 12 (36.36%) UNIX
6 10 (30.30%) Active Directory
7 9 (27.27%) Lotus
8 8 (24.24%) Lotus Notes
8 8 (24.24%) VMware
9 7 (21.21%) MS Exchange
10 6 (18.18%) Windows Server 2003
10 6 (18.18%) SQL Server
10 6 (18.18%) HPUX
10 6 (18.18%) Windows Server 2008
11 5 (15.15%) Degree
11 5 (15.15%) SaaS
11 5 (15.15%) HTML
11 5 (15.15%) SQL
11 5 (15.15%) HP
12 4 (12.12%) Logistics
12 4 (12.12%) SLA
12 4 (12.12%) Lotus Domino
12 4 (12.12%) Windows XP
12 4 (12.12%) MS Excel
13 3 (9.091%) Linux
13 3 (9.091%) Cisco
13 3 (9.091%) TCP/IP
13 3 (9.091%) WAN
13 3 (9.091%) CiscoWorks

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 5 (15.15%) HTML
2 1 (3.030%) Application Packaging
Application Platforms
1 8 (24.24%) Lotus Notes
2 7 (21.21%) MS Exchange
3 4 (12.12%) Lotus Domino
4 2 (6.061%) Exchange Server 2003
4 2 (6.061%) Exchange Server 2010
5 1 (3.030%) Exchange Server 2007
5 1 (3.030%) SharePoint
5 1 (3.030%) Blackberry Enterprise Server
Applications
1 13 (39.39%) MS Office
2 4 (12.12%) MS Excel
3 1 (3.030%) MS PowerPoint
Communications & Networking
1 3 (9.091%) WAN
1 3 (9.091%) TCP/IP
2 2 (6.061%) HTTP
2 2 (6.061%) MPLS
2 2 (6.061%) LAN
3 1 (3.030%) DSL
3 1 (3.030%) Firewall
3 1 (3.030%) VPN
Database & Business Intelligence
1 6 (18.18%) SQL Server
2 1 (3.030%) Oracle 8/8i
2 1 (3.030%) SQL Server 2005
General
1 1 (3.030%) Finance
1 1 (3.030%) Law
1 1 (3.030%) Advertising
Miscellaneous
1 5 (15.15%) SaaS
2 3 (9.091%) Blackberry
3 1 (3.030%) iPhone
Operating Systems
1 20 (60.61%) Windows
2 12 (36.36%) UNIX
3 6 (18.18%) Windows Server 2003
3 6 (18.18%) Windows Server 2008
3 6 (18.18%) HPUX
4 4 (12.12%) Windows XP
5 3 (9.091%) Windows 7
5 3 (9.091%) Linux
6 1 (3.030%) Windows 2000
Processes & Methodologies
1 15 (45.45%) ITIL
2 4 (12.12%) Logistics
3 1 (3.030%) Incident Management
3 1 (3.030%) Problem Management
3 1 (3.030%) Release Management
3 1 (3.030%) Performance Management
3 1 (3.030%) Capacity Management
3 1 (3.030%) PRINCE2
3 1 (3.030%) Service Management
Programming Languages
1 5 (15.15%) SQL
Qualifications
1 5 (15.15%) Degree
2 1 (3.030%) SC Cleared
2 1 (3.030%) Security Cleared
Quality Assurance & Compliance
1 4 (12.12%) SLA
System Software
1 10 (30.30%) Active Directory
2 3 (9.091%) VMware ESX
2 3 (9.091%) XenServer
3 2 (6.061%) VMware Server
4 1 (3.030%) XenApp
4 1 (3.030%) XenDesktop
4 1 (3.030%) VMware Workstation
4 1 (3.030%) Citrix Presentation Server
Systems Management
1 3 (9.091%) CiscoWorks
1 3 (9.091%) HP NNM
2 1 (3.030%) WSUS
Vendors
1 14 (42.42%) Microsoft
2 13 (39.39%) Citrix
3 9 (27.27%) Lotus
4 8 (24.24%) VMware
5 5 (15.15%) HP
6 3 (9.091%) Cisco
7 2 (6.061%) Oracle
7 2 (6.061%) Avaya