The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 217 190 178
Rank change year-on-year
-27 -12
Permanent jobs requiring a 2nd Line Support Analyst 15 20 17
As % of all permanent IT jobs located in the West Midlands 0.27% 0.40% 0.40%
As % of the Job Titles category 0.28% 0.42% 0.41%
Number of salaries quoted 14 17 16
Average salary £27,500 £23,000 £24,000
Average salary % change year-on-year
+19.56% -4.16%
90% offered a salary of more than £23,150 £22,300 £21,000
10% offered a salary of more than £33,000 £25,000 £26,000
UK excluding London average salary £25,000 £25,000 £23,500
% change year-on-year
- +6.38%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5435 4807 4112
As % of all permanent IT jobs located in the West Midlands 96.02% 96.72% 96.25%
Number of salaries quoted 4524 4181 3382
Average salary £42,500 £39,000 £37,905
Average salary % change year-on-year
+8.97% +2.88%
90% offered a salary of more than £25,000 £22,500 £23,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Salary Trend in the West Midlands

2nd Line Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the West Midlands region over the 3 months to 13 February 2016.

2nd Line Support Analyst Salary Histogram in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +4 11 £32,000 +42.22%
Warwickshire - 2 £23,750 -
Shropshire - 1 £23,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 13 February 2016, IT jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 23 (79.31%) Windows
2 14 (48.28%) Microsoft
3 9 (31.03%) SLA
4 8 (27.59%) Unix
4 8 (27.59%) MS Exchange
4 8 (27.59%) Finance
4 8 (27.59%) Windows Server
5 7 (24.14%) Active Directory
6 6 (20.69%) Windows Server 2003
6 6 (20.69%) TCP/IP
6 6 (20.69%) MS Office
6 6 (20.69%) ITIL
7 5 (17.24%) Microsoft Certification
7 5 (17.24%) Windows 7
8 4 (13.79%) Exchange Server 2000
8 4 (13.79%) Windows 2000 Server
8 4 (13.79%) Citrix
9 3 (10.34%) DNS
9 3 (10.34%) DHCP
9 3 (10.34%) Cisco
9 3 (10.34%) MCP
9 3 (10.34%) VoIP
9 3 (10.34%) MCSE
9 3 (10.34%) Management Information System
9 3 (10.34%) Windows Server 2008
9 3 (10.34%) Software Deployment
9 3 (10.34%) Windows 8
9 3 (10.34%) Exchange Server 2013
9 3 (10.34%) Continuous Improvement
10 2 (6.90%) Windows Server 2012

2nd Line Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 13 February 2016, IT jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (27.59%) MS Exchange
2 4 (13.79%) Exchange Server 2000
3 3 (10.34%) Exchange Server 2013
4 1 (3.45%) Exchange Server 2003
4 1 (3.45%) Exchange Server 2007
4 1 (3.45%) Exchange Server 2010
4 1 (3.45%) Skype for Business
Applications
1 6 (20.69%) MS Office
2 2 (6.90%) MS Excel
Cloud Services
1 1 (3.45%) Office 365
Communications & Networking
1 6 (20.69%) TCP/IP
2 3 (10.34%) DHCP
2 3 (10.34%) DNS
2 3 (10.34%) VoIP
3 1 (3.45%) Firewall
3 1 (3.45%) IP Telephony
3 1 (3.45%) LAN
3 1 (3.45%) MPLS
3 1 (3.45%) PBX
3 1 (3.45%) Unified Communications
3 1 (3.45%) VPN
3 1 (3.45%) WAN
General
1 8 (27.59%) Finance
2 2 (6.90%) Telecoms
3 1 (3.45%) Law
Libraries, Frameworks & Software Standards
1 1 (3.45%) XMPP
Miscellaneous
1 3 (10.34%) Management Information System
Operating Systems
1 23 (79.31%) Windows
2 8 (27.59%) Unix
2 8 (27.59%) Windows Server
3 6 (20.69%) Windows Server 2003
4 5 (17.24%) Windows 7
5 4 (13.79%) Windows 2000 Server
6 3 (10.34%) Windows 8
6 3 (10.34%) Windows Server 2008
7 2 (6.90%) Windows Server 2012
7 2 (6.90%) Windows XP
8 1 (3.45%) Linux
8 1 (3.45%) Mac OS
Processes & Methodologies
1 6 (20.69%) ITIL
2 3 (10.34%) Continuous Improvement
2 3 (10.34%) Software Deployment
3 2 (6.90%) Disaster Recovery
3 2 (6.90%) Incident Management
3 2 (6.90%) ITIL V3
3 2 (6.90%) Problem Management
3 2 (6.90%) Service Delivery
4 1 (3.45%) Business Analysis
4 1 (3.45%) CRM
4 1 (3.45%) ERP
4 1 (3.45%) Release Management
4 1 (3.45%) Web Application Development
Qualifications
1 5 (17.24%) Microsoft Certification
2 3 (10.34%) MCP
2 3 (10.34%) MCSE
3 2 (6.90%) SC Cleared
3 2 (6.90%) Security Cleared
4 1 (3.45%) CCNA
4 1 (3.45%) Cisco Certification
Quality Assurance & Compliance
1 9 (31.03%) SLA
System Software
1 7 (24.14%) Active Directory
2 2 (6.90%) XenApp
3 1 (3.45%) Citrix Presentation Server
Systems Management
1 1 (3.45%) Cisco CUCM
Vendors
1 14 (48.28%) Microsoft
2 4 (13.79%) Citrix
3 3 (10.34%) Cisco
4 2 (6.90%) Avaya
5 1 (3.45%) Oracle
5 1 (3.45%) SAP
5 1 (3.45%) VMware