The statistics below represent IT jobs advertised across the West Midlands region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 May 2016 with a comparison to same period over 2 years.

3 months to
30 May 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 230 200 198
Rank change year-on-year
-30 -2
Permanent jobs requiring a 2nd Line Support Analyst 7 21 25
As % of all permanent IT jobs located in the West Midlands 0.11% 0.39% 0.46%
As % of the Job Titles category 0.12% 0.40% 0.48%
Number of salaries quoted 7 19 25
Median salary £24,000 £22,500 £23,375
Median salary % change year-on-year
+6.66% -3.74%
90% offered a salary of more than £21,300 £19,900 £19,900
10% offered a salary of more than £27,600 £26,500 £25,000
UK excluding London median salary £25,000 £24,250 £24,750
% change year-on-year
+3.09% -2.02%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5884 5240 5202
As % of all permanent IT jobs located in the West Midlands 96.35% 97.04% 96.30%
Number of salaries quoted 4636 4376 4387
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,500 £24,500 £22,500
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Salary Trend in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Walsall - 2 £26,000 -
Shropshire - 2 £21,500 -
Solihull +5 1 £21,500 -4.44%
Birmingham -9 1 £30,000 +13.20% 2
Staffordshire -14 1 £24,000 +20.00%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 May 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 13 (65.00%) Windows
2 6 (30.00%) Microsoft
3 5 (25.00%) SLA
3 5 (25.00%) Unix
3 5 (25.00%) VoIP
4 4 (20.00%) Telecoms
4 4 (20.00%) ITIL
5 3 (15.00%) MS Office
5 3 (15.00%) Linux
5 3 (15.00%) TCP/IP
5 3 (15.00%) Active Directory
5 3 (15.00%) Avaya
5 3 (15.00%) Windows Server 2003
5 3 (15.00%) Windows Server 2012
5 3 (15.00%) Windows Server
6 2 (10.00%) Microsoft Certification
6 2 (10.00%) Cisco CUCM
6 2 (10.00%) XMPP
6 2 (10.00%) Skype for Business
6 2 (10.00%) Unified Communications
6 2 (10.00%) PBX
6 2 (10.00%) Cisco
6 2 (10.00%) Oracle
6 2 (10.00%) ITSM
6 2 (10.00%) IT Governance
6 2 (10.00%) Problem Management
7 1 (5.00%) SCOM
7 1 (5.00%) Time Management
7 1 (5.00%) WordPress
7 1 (5.00%) VMware Infrastructure

2nd Line Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (10.00%) Skype for Business
2 1 (5.00%) WordPress
Applications
1 3 (15.00%) MS Office
2 1 (5.00%) MS Excel
Cloud Services
1 1 (5.00%) Microsoft Azure
Communications & Networking
1 5 (25.00%) VoIP
2 3 (15.00%) TCP/IP
3 2 (10.00%) PBX
3 2 (10.00%) Unified Communications
4 1 (5.00%) HTTP
Database & Business Intelligence
1 1 (5.00%) MySQL
General
1 4 (20.00%) Telecoms
2 1 (5.00%) Finance
2 1 (5.00%) Law
Libraries, Frameworks & Software Standards
1 2 (10.00%) XMPP
2 1 (5.00%) CSS
2 1 (5.00%) HTML
Miscellaneous
1 1 (5.00%) Data Centre
1 1 (5.00%) Management Information System
Operating Systems
1 13 (65.00%) Windows
2 5 (25.00%) Unix
3 3 (15.00%) Linux
3 3 (15.00%) Windows Server
3 3 (15.00%) Windows Server 2003
3 3 (15.00%) Windows Server 2012
4 1 (5.00%) Red Hat Enterprise Linux
4 1 (5.00%) Windows Server 2008
4 1 (5.00%) Windows XP
Processes & Methodologies
1 4 (20.00%) ITIL
2 2 (10.00%) IT Governance
2 2 (10.00%) ITSM
2 2 (10.00%) Problem Management
3 1 (5.00%) Continuous Improvement
3 1 (5.00%) ERP
3 1 (5.00%) Incident Management
3 1 (5.00%) Root Cause Analysis
3 1 (5.00%) Time Management
Programming Languages
1 1 (5.00%) JavaScript
1 1 (5.00%) PHP
1 1 (5.00%) SQL
Qualifications
1 2 (10.00%) Microsoft Certification
2 1 (5.00%) Degree
2 1 (5.00%) MCITP
2 1 (5.00%) MCP
2 1 (5.00%) MCSA
2 1 (5.00%) MCSE
Quality Assurance & Compliance
1 5 (25.00%) SLA
System Software
1 3 (15.00%) Active Directory
2 1 (5.00%) Hyper-V
2 1 (5.00%) Microsoft Virtual Server
2 1 (5.00%) VMware Infrastructure
Systems Management
1 2 (10.00%) Cisco CUCM
2 1 (5.00%) SCOM
Vendors
1 6 (30.00%) Microsoft
2 3 (15.00%) Avaya
3 2 (10.00%) Cisco
3 2 (10.00%) Oracle
4 1 (5.00%) EMC
4 1 (5.00%) NetApp
4 1 (5.00%) Red Hat
4 1 (5.00%) SAP
4 1 (5.00%) VMware
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Great Company
Posted: 4 days ago
Birmingham, United Kingdom
Money Advice Trust
Salary: £ 23,220 per annum + pension
Posted: 13 days ago