The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 216 199 213
Rank change year-on-year
-17 +14
Permanent jobs requiring a 2nd Line Support Analyst 12 14 6
As % of all permanent IT jobs located in the West Midlands 0.21% 0.26% 0.11%
As % of the Job Titles category 0.22% 0.27% 0.11%
Number of salaries quoted 6 14 6
Average salary £23,000 £22,500 £22,500
Average salary % change year-on-year
+2.22% -
90% offered a salary of more than £19,250 £19,000 £17,750
10% offered a salary of more than £26,750 £25,500 £26,500
UK excluding London average salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5383 5107 5281
As % of all permanent IT jobs located in the West Midlands 93.13% 94.89% 94.85%
Number of salaries quoted 4437 4274 4435
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Salary Trend in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +6 10 £21,750 -8.42%
Birmingham -18 1 £22,500 +4.65%
Solihull - 1 £26,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 4 August 2015, IT jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 11 (55.00%) Windows
1 11 (55.00%) MS Exchange
2 10 (50.00%) Active Directory
3 9 (45.00%) Microsoft
3 9 (45.00%) MS Excel
4 7 (35.00%) SQL
4 7 (35.00%) Citrix
4 7 (35.00%) VMware
5 6 (30.00%) XenApp
5 6 (30.00%) SLA
5 6 (30.00%) Cisco
6 5 (25.00%) Apple
6 5 (25.00%) Windows Server 2003
6 5 (25.00%) MS Office
6 5 (25.00%) Windows 7
7 4 (20.00%) Degree
7 4 (20.00%) Service Management
8 3 (15.00%) SQL Server
8 3 (15.00%) Windows XP
8 3 (15.00%) DNS
8 3 (15.00%) LAN
8 3 (15.00%) WAN
8 3 (15.00%) DHCP
8 3 (15.00%) TCP/IP
8 3 (15.00%) Windows Vista
9 2 (10.00%) Mathematics
9 2 (10.00%) Exchange Server 2007
9 2 (10.00%) Document Management
9 2 (10.00%) Windows Server 2008
9 2 (10.00%) Exchange Server 2010

2nd Line Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 4 August 2015, IT jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (55.00%) MS Exchange
2 2 (10.00%) Exchange Server 2003
2 2 (10.00%) Exchange Server 2007
2 2 (10.00%) Exchange Server 2010
3 1 (5.00%) Exchange Server 2013
Applications
1 9 (45.00%) MS Excel
2 5 (25.00%) MS Office
Communications & Networking
1 3 (15.00%) LAN
1 3 (15.00%) WAN
1 3 (15.00%) DHCP
1 3 (15.00%) TCP/IP
1 3 (15.00%) DNS
2 1 (5.00%) Firewall
2 1 (5.00%) Wireless
2 1 (5.00%) VLAN
2 1 (5.00%) VPN
Database & Business Intelligence
1 3 (15.00%) SQL Server
2 2 (10.00%) RDBMS
2 2 (10.00%) Relational Database
3 1 (5.00%) BusinessObjects
General
1 2 (10.00%) Finance
Miscellaneous
1 2 (10.00%) Mathematics
2 1 (5.00%) iPhone
2 1 (5.00%) iPad
2 1 (5.00%) Analytical Skills
2 1 (5.00%) Blackberry
Operating Systems
1 11 (55.00%) Windows
2 5 (25.00%) Windows Server 2003
2 5 (25.00%) Windows 7
3 3 (15.00%) Windows Vista
3 3 (15.00%) Windows XP
4 2 (10.00%) Windows Server 2012
4 2 (10.00%) Windows Server 2008
4 2 (10.00%) Linux
5 1 (5.00%) UNIX
5 1 (5.00%) Solaris
5 1 (5.00%) Windows 8
Processes & Methodologies
1 4 (20.00%) Service Management
2 2 (10.00%) Document Management
3 1 (5.00%) ITIL
3 1 (5.00%) Project Management
Programming Languages
1 7 (35.00%) SQL
2 2 (10.00%) C
3 1 (5.00%) Java
3 1 (5.00%) Perl
Qualifications
1 4 (20.00%) Degree
Quality Assurance & Compliance
1 6 (30.00%) SLA
System Software
1 10 (50.00%) Active Directory
2 6 (30.00%) XenApp
3 1 (5.00%) Terminal Server
3 1 (5.00%) VMware Infrastructure
3 1 (5.00%) Hyper-V
Systems Management
1 2 (10.00%) Nagios
Vendors
1 9 (45.00%) Microsoft
2 7 (35.00%) Citrix
2 7 (35.00%) VMware
3 6 (30.00%) Cisco
4 5 (25.00%) Apple
5 2 (10.00%) Kofax
6 1 (5.00%) Sybase