The statistics below represent IT jobs advertised across the West Midlands region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 February 2017 with a comparison to same period over 2 years.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Second Line Support Analyst
England / West Midlands
Rank 199 223 198
Rank change year-on-year
+24 -25
Permanent jobs requiring a 2nd Line Support Analyst 3 13 25
As % of all permanent IT jobs located in the West Midlands 0.065% 0.22% 0.49%
As % of the Job Titles category 0.067% 0.23% 0.51%
Number of salaries quoted 3 12 23
Median salary £23,750 £31,000 £22,500
Median salary % change year-on-year
-23.38% +37.77%
90% offered a salary of more than £18,750 £24,050 £21,500
10% offered a salary of more than £24,750 £33,000 £25,000
UK excluding London median salary £25,000 £26,500 £25,000
% change year-on-year
-5.66% +6.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4506 5729 4913
As % of all permanent IT jobs located in the West Midlands 97.28% 96.58% 96.79%
Number of salaries quoted 3673 4736 4215
Median salary £40,000 £40,500 £39,000
Median salary % change year-on-year
-1.23% +3.84%
90% offered a salary of more than £24,500 £25,000 £22,500
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Salary Trend in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +5 2 £24,375 -23.82% 1
Dudley - 1 £17,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 February 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 9 (81.82%) Microsoft
2 8 (72.73%) Active Directory
2 8 (72.73%) Windows
3 6 (54.55%) MS Office
3 6 (54.55%) Firewall
3 6 (54.55%) Windows 7
4 4 (36.36%) Windows Server
4 4 (36.36%) Windows Server 2008
4 4 (36.36%) MS Exchange
5 3 (27.27%) DHCP
5 3 (27.27%) TCP/IP
5 3 (27.27%) VPN
5 3 (27.27%) DNS
5 3 (27.27%) SQL Server
5 3 (27.27%) Linux
5 3 (27.27%) Microsoft Certification
5 3 (27.27%) Citrix
5 3 (27.27%) Windows Server 2003
5 3 (27.27%) SQL Server 2000
5 3 (27.27%) SQL Server 2008
5 3 (27.27%) SQL Server 2005
5 3 (27.27%) Windows 8
6 2 (18.18%) Windows Server 2012
6 2 (18.18%) G Suite
6 2 (18.18%) VMware
6 2 (18.18%) MCITP
6 2 (18.18%) Incident Management
6 2 (18.18%) Exchange Server 2003
6 2 (18.18%) XenApp
6 2 (18.18%) XenDesktop

2nd Line Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (36.36%) MS Exchange
2 2 (18.18%) Exchange Server 2003
3 1 (9.09%) Exchange Server 2007
3 1 (9.09%) IBM Notes
3 1 (9.09%) SharePoint
Applications
1 6 (54.55%) MS Office
2 2 (18.18%) MS Excel
Cloud Services
1 2 (18.18%) G Suite
2 1 (9.09%) Office 365
Communications & Networking
1 6 (54.55%) Firewall
2 3 (27.27%) DHCP
2 3 (27.27%) DNS
2 3 (27.27%) TCP/IP
2 3 (27.27%) VPN
3 1 (9.09%) ADSL
3 1 (9.09%) Internet
3 1 (9.09%) Intranet
3 1 (9.09%) ISDN
3 1 (9.09%) LAN
3 1 (9.09%) PSTN
3 1 (9.09%) Remote Desktop
3 1 (9.09%) WAN
3 1 (9.09%) Wi-Fi
Database & Business Intelligence
1 3 (27.27%) SQL Server
1 3 (27.27%) SQL Server 2000
1 3 (27.27%) SQL Server 2005
1 3 (27.27%) SQL Server 2008
2 2 (18.18%) Crystal Reports
General
1 1 (9.09%) Advertising
1 1 (9.09%) French Language
1 1 (9.09%) German Language
1 1 (9.09%) Manufacturing
1 1 (9.09%) Polish Language
1 1 (9.09%) Spanish Language
Miscellaneous
1 1 (9.09%) EPoS
1 1 (9.09%) iPhone
1 1 (9.09%) Management Information System
1 1 (9.09%) Video Conferencing
Operating Systems
1 8 (72.73%) Windows
2 6 (54.55%) Windows 7
3 4 (36.36%) Windows Server
3 4 (36.36%) Windows Server 2008
4 3 (27.27%) Linux
4 3 (27.27%) Windows 8
4 3 (27.27%) Windows Server 2003
5 2 (18.18%) Windows Server 2012
6 1 (9.09%) Android
6 1 (9.09%) Apple iOS
6 1 (9.09%) Windows XP
Processes & Methodologies
1 2 (18.18%) Incident Management
2 1 (9.09%) ITIL
2 1 (9.09%) ITSM
2 1 (9.09%) Performance Monitoring
2 1 (9.09%) Service Delivery
2 1 (9.09%) Service Management
Programming Languages
1 2 (18.18%) SQL
Qualifications
1 3 (27.27%) Microsoft Certification
2 2 (18.18%) CCA
2 2 (18.18%) Citrix Certification
2 2 (18.18%) MCITP
2 2 (18.18%) MCSE
2 2 (18.18%) MCTS
3 1 (9.09%) A+ Certification
3 1 (9.09%) Degree
3 1 (9.09%) MCP
3 1 (9.09%) VMware Certified Professional (VCP)
System Software
1 8 (72.73%) Active Directory
2 2 (18.18%) Terminal Server
2 2 (18.18%) XenApp
2 2 (18.18%) XenDesktop
Systems Management
1 2 (18.18%) Nagios
2 1 (9.09%) DameWare
2 1 (9.09%) SCCM
Vendors
1 9 (81.82%) Microsoft
2 3 (27.27%) Citrix
3 2 (18.18%) Google
3 2 (18.18%) VMware
4 1 (9.09%) Altiris
4 1 (9.09%) Cisco
4 1 (9.09%) Dell
4 1 (9.09%) Lotus
Birmingham, West Midlands (County)
Capital IT Resourcing LTD
Salary: £20000 - £25000 per annum + car allowance and benefits
Posted: 2 days ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 5 days ago
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: 5 days ago
Hereford, Herefordshire
360 Resourcing Solutions
Salary: £25k - 30k per year + Superb Benefits
Posted: 6 days ago