The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 197 172 174
Rank change year-on-year
-25 +2
Permanent jobs requiring a 2nd Line Support Analyst 13 14 22
As % of all permanent IT jobs located in the West Midlands 0.26% 0.34% 0.49%
As % of the Job Titles category 0.27% 0.36% 0.51%
Number of salaries quoted 12 13 20
Average salary £22,750 £24,000 £23,250
Average salary % change year-on-year
-5.20% +3.22%
90% offered a salary of more than £21,500 £21,100 £20,900
10% offered a salary of more than £25,000 £26,000 £36,000
UK excluding London average salary £26,000 £24,000 £24,500
% change year-on-year
+8.33% -2.04%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4746 3925 4304
As % of all permanent IT jobs located in the West Midlands 95.00% 94.67% 95.03%
Number of salaries quoted 4092 3193 3678
Average salary £39,000 £40,000 £36,000
Average salary % change year-on-year
-2.50% +11.11%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £57,500 £55,000 £55,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Salary Trend in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Herefordshire 0 4 £22,250 -10.99%
Birmingham -19 3 £22,500 -10.00%
Staffordshire - 3 £25,000 -
Worcestershire - 2 £21,500 -
Coventry - 2 £25,250 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 5 March 2015, IT jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 23 (79.31%) Windows
2 14 (48.28%) SQL Server
3 12 (41.38%) SQL
3 12 (41.38%) ITIL
4 9 (31.03%) UNIX
4 9 (31.03%) Sybase
4 9 (31.03%) PL/SQL
4 9 (31.03%) Active Directory
4 9 (31.03%) ITIL Certification
5 8 (27.59%) MS Office
6 7 (24.14%) Microsoft
6 7 (24.14%) MS Exchange
7 5 (17.24%) MS Excel
7 5 (17.24%) Windows XP
8 4 (13.79%) SLA
8 4 (13.79%) Cisco
8 4 (13.79%) Kofax
8 4 (13.79%) Firewall
9 3 (10.34%) Blackberry
9 3 (10.34%) VPN
9 3 (10.34%) DNS
9 3 (10.34%) ERP
9 3 (10.34%) Windows 8
9 3 (10.34%) Exchange Server 2007
9 3 (10.34%) Windows Server 2008
9 3 (10.34%) Windows 7
10 2 (6.90%) Android
10 2 (6.90%) Exchange Server 2010
10 2 (6.90%) Cisco IOS
10 2 (6.90%) LANDesk

2nd Line Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 5 March 2015, IT jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (24.14%) MS Exchange
2 3 (10.34%) Exchange Server 2007
3 2 (6.90%) Exchange Server 2010
3 2 (6.90%) Exchange Server 2003
4 1 (3.45%) SharePoint
4 1 (3.45%) Exchange Server 2013
4 1 (3.45%) Lync
Applications
1 8 (27.59%) MS Office
2 5 (17.24%) MS Excel
3 1 (3.45%) MS PowerPoint
Cloud Services
1 2 (6.90%) Office 365
Communications & Networking
1 4 (13.79%) Firewall
2 3 (10.34%) VPN
2 3 (10.34%) DNS
3 2 (6.90%) Cisco IOS
3 2 (6.90%) DHCP
3 2 (6.90%) IP Telephony
4 1 (3.45%) Wireless
4 1 (3.45%) VLAN
4 1 (3.45%) Internet
4 1 (3.45%) IPv4
4 1 (3.45%) Ethernet
4 1 (3.45%) TCP/IP
4 1 (3.45%) LAN
4 1 (3.45%) WAN
Database & Business Intelligence
1 14 (48.28%) SQL Server
2 1 (3.45%) SQL Server Reporting Services
2 1 (3.45%) SQL Server 2005
2 1 (3.45%) SQL Server Integration Services
2 1 (3.45%) MySQL
2 1 (3.45%) SQL Server 2008
General
1 2 (6.90%) Finance
Libraries, Frameworks & Software Standards
1 1 (3.45%) .NET
Miscellaneous
1 3 (10.34%) Blackberry
2 1 (3.45%) Computer Science
2 1 (3.45%) CMDB
2 1 (3.45%) iPhone
2 1 (3.45%) iPad
Operating Systems
1 23 (79.31%) Windows
2 9 (31.03%) UNIX
3 5 (17.24%) Windows XP
4 3 (10.34%) Windows 8
4 3 (10.34%) Windows Server 2008
4 3 (10.34%) Windows 7
5 2 (6.90%) Android
5 2 (6.90%) Windows Server 2003
5 2 (6.90%) Windows Mobile
6 1 (3.45%) Ubuntu
6 1 (3.45%) Windows Vista
6 1 (3.45%) Debian
6 1 (3.45%) Linux
6 1 (3.45%) Windows Server 2012
6 1 (3.45%) SUSE Linux Enterprise Server
Processes & Methodologies
1 12 (41.38%) ITIL
2 3 (10.34%) ERP
3 2 (6.90%) Problem Management
3 2 (6.90%) Software Deployment
3 2 (6.90%) Document Management
4 1 (3.45%) Migration
4 1 (3.45%) Business Continuity
4 1 (3.45%) Disaster Recovery
4 1 (3.45%) Configuration Management
4 1 (3.45%) Software License Management
Programming Languages
1 12 (41.38%) SQL
2 9 (31.03%) PL/SQL
3 1 (3.45%) C#
3 1 (3.45%) VBScript
3 1 (3.45%) VB
3 1 (3.45%) VB.NET
Qualifications
1 9 (31.03%) ITIL Certification
2 2 (6.90%) MOS
3 1 (3.45%) Degree
3 1 (3.45%) Microsoft Certification
3 1 (3.45%) MCSE
Quality Assurance & Compliance
1 4 (13.79%) SLA
System Software
1 9 (31.03%) Active Directory
2 1 (3.45%) VMware Infrastructure
Vendors
1 9 (31.03%) Sybase
2 7 (24.14%) Microsoft
3 4 (13.79%) Cisco
3 4 (13.79%) Kofax
4 2 (6.90%) LANDesk
4 2 (6.90%) HP
4 2 (6.90%) Dell
4 2 (6.90%) Apple
4 2 (6.90%) Toshiba
5 1 (3.45%) Mitel
5 1 (3.45%) VMware
5 1 (3.45%) Citrix
5 1 (3.45%) Avaya
5 1 (3.45%) Juniper
5 1 (3.45%) Oracle
5 1 (3.45%) Acronis