The statistics below represent IT jobs advertised across the West Midlands region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 December 2016 with a comparison to same period over 2 years.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 215 198 210
Rank change year-on-year
-17 +12
Permanent jobs requiring a 2nd Line Support Analyst 8 15 22
As % of all permanent IT jobs located in the West Midlands 0.14% 0.30% 0.39%
As % of the Job Titles category 0.15% 0.30% 0.40%
Number of salaries quoted 7 15 20
Median salary £24,500 £25,000 £27,500
Median salary % change year-on-year
-2.00% -9.09%
90% offered a salary of more than £20,000 £23,500 £22,500
10% offered a salary of more than £27,500 £32,000 £30,000
UK excluding London median salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5405 4923 5558
As % of all permanent IT jobs located in the West Midlands 96.90% 97.10% 97.29%
Number of salaries quoted 4288 4148 4894
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,000 £24,000 £23,000
10% offered a salary of more than £59,500 £60,000 £55,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

2nd Line Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Salary Trend in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -23 3 £26,500 +3.41%
Shropshire -8 2 £23,500 -
Sutton Coldfield - 2 £20,000 -
Warwickshire +11 1 £27,500 +14.58%
Staffordshire - 1 £25,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 5 December 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 21 (77.78%) Windows
1 21 (77.78%) Active Directory
2 17 (62.96%) Microsoft
3 11 (40.74%) Windows Server
3 11 (40.74%) MS Exchange
3 11 (40.74%) Firewall
4 10 (37.04%) SQL Server
5 9 (33.33%) VPN
5 9 (33.33%) Windows 7
6 8 (29.63%) Citrix
6 8 (29.63%) MS Office
6 8 (29.63%) MS Excel
7 7 (25.93%) DHCP
7 7 (25.93%) TCP/IP
7 7 (25.93%) DNS
8 6 (22.22%) SQL Server 2008
8 6 (22.22%) Windows Server 2008
8 6 (22.22%) SQL Server 2005
8 6 (22.22%) Linux
8 6 (22.22%) SQL Server 2000
9 5 (18.52%) SQL
9 5 (18.52%) Windows 8
10 4 (14.81%) Windows Server 2012
10 4 (14.81%) MCSE
10 4 (14.81%) Microsoft Certification
10 4 (14.81%) Windows 10
11 3 (11.11%) Windows Server 2003
11 3 (11.11%) Nagios
11 3 (11.11%) Crystal Reports
11 3 (11.11%) ITIL

2nd Line Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (40.74%) MS Exchange
2 3 (11.11%) Exchange Server 2007
3 2 (7.41%) Exchange Server 2003
3 2 (7.41%) Exchange Server 2010
3 2 (7.41%) Exchange Server 2013
4 1 (3.70%) SharePoint
Applications
1 8 (29.63%) MS Excel
1 8 (29.63%) MS Office
Cloud Services
1 3 (11.11%) G Suite
2 2 (7.41%) Amazon AWS
2 2 (7.41%) Microsoft Azure
2 2 (7.41%) Office 365
Communications & Networking
1 11 (40.74%) Firewall
2 9 (33.33%) VPN
3 7 (25.93%) DHCP
3 7 (25.93%) DNS
3 7 (25.93%) TCP/IP
4 2 (7.41%) VLAN
5 1 (3.70%) ADSL
5 1 (3.70%) Internet
5 1 (3.70%) Intranet
5 1 (3.70%) ISDN
5 1 (3.70%) LAN
5 1 (3.70%) PSTN
5 1 (3.70%) Remote Desktop
5 1 (3.70%) WAN
5 1 (3.70%) Wi-Fi
Database & Business Intelligence
1 10 (37.04%) SQL Server
2 6 (22.22%) SQL Server 2000
2 6 (22.22%) SQL Server 2005
2 6 (22.22%) SQL Server 2008
3 3 (11.11%) Crystal Reports
General
1 1 (3.70%) Advertising
1 1 (3.70%) Automotive
1 1 (3.70%) Finance
1 1 (3.70%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (3.70%) CSS
1 1 (3.70%) HTML
Miscellaneous
1 2 (7.41%) Replication
2 1 (3.70%) Computer Science
2 1 (3.70%) iPhone
2 1 (3.70%) Management Information System
Operating Systems
1 21 (77.78%) Windows
2 11 (40.74%) Windows Server
3 9 (33.33%) Windows 7
4 6 (22.22%) Linux
4 6 (22.22%) Windows Server 2008
5 5 (18.52%) Windows 8
6 4 (14.81%) Windows 10
6 4 (14.81%) Windows Server 2012
7 3 (11.11%) Windows Server 2003
8 1 (3.70%) Apple iOS
8 1 (3.70%) Unix
8 1 (3.70%) Windows XP
Processes & Methodologies
1 3 (11.11%) Incident Management
1 3 (11.11%) ITIL
2 2 (7.41%) Project Planning
3 1 (3.70%) Document Management
3 1 (3.70%) Service Management
3 1 (3.70%) Software Engineering
3 1 (3.70%) Stakeholder Management
Programming Languages
1 5 (18.52%) SQL
2 1 (3.70%) JavaScript
2 1 (3.70%) Tcl
Qualifications
1 4 (14.81%) MCSE
1 4 (14.81%) Microsoft Certification
2 3 (11.11%) Degree
3 2 (7.41%) CCA
3 2 (7.41%) Citrix Certification
3 2 (7.41%) MCITP
3 2 (7.41%) MCP
3 2 (7.41%) MCSA
3 2 (7.41%) MCTS
Quality Assurance & Compliance
1 3 (11.11%) SLA
System Software
1 21 (77.78%) Active Directory
2 3 (11.11%) Hyper-V
3 2 (7.41%) Terminal Server
3 2 (7.41%) VMware ESXi
3 2 (7.41%) XenApp
3 2 (7.41%) XenDesktop
4 1 (3.70%) VMware Infrastructure
Systems Management
1 3 (11.11%) Nagios
2 2 (7.41%) Backup Exec
2 2 (7.41%) Norton AntiVirus
3 1 (3.70%) DameWare
3 1 (3.70%) SCCM
Vendors
1 17 (62.96%) Microsoft
2 8 (29.63%) Citrix
3 3 (11.11%) Google
4 2 (7.41%) Cisco
4 2 (7.41%) Kaspersky
4 2 (7.41%) Sophos
4 2 (7.41%) Symantec
4 2 (7.41%) Veeam
4 2 (7.41%) VMware
5 1 (3.70%) Altiris
5 1 (3.70%) Apple
5 1 (3.70%) Dell