The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 199 207 182
Rank change year-on-year
+8 -25
Permanent jobs requiring a 2nd Line Support Analyst 15 8 16
As % of all permanent IT jobs located in the West Midlands 0.26% 0.15% 0.35%
As % of the Job Titles category 0.28% 0.16% 0.36%
Number of salaries quoted 15 8 16
Average salary £30,000 £23,000 £23,250
Average salary % change year-on-year
+30.43% -1.07%
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5389 5056 4406
As % of all permanent IT jobs located in the West Midlands 95.14% 95.45% 95.74%
Number of salaries quoted 4756 4339 3809
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,500 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Salary Trend in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -3 12 £30,000 +33.33%
Staffordshire - 2 £25,250 - 1
Shropshire -5 1 £30,000 +53.84%
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 21 November 2014, IT jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 22 (91.67%) Windows
2 11 (45.83%) SQL
3 10 (41.67%) SQL Server
4 9 (37.50%) Sybase
4 9 (37.50%) ITIL
4 9 (37.50%) UNIX
4 9 (37.50%) PL/SQL
4 9 (37.50%) ITIL Certification
5 8 (33.33%) Windows Server 2008
5 8 (33.33%) Windows 7
6 7 (29.17%) MS Office
7 5 (20.83%) Windows Server 2003
8 4 (16.67%) Client/Server
8 4 (16.67%) Microsoft
8 4 (16.67%) Active Directory
8 4 (16.67%) Windows 8
9 3 (12.50%) Windows Server 2012
9 3 (12.50%) Exchange Server 2013
9 3 (12.50%) Exchange Server 2010
9 3 (12.50%) VMware
9 3 (12.50%) Migration
9 3 (12.50%) MS Exchange
9 3 (12.50%) Linux
9 3 (12.50%) MS Excel
9 3 (12.50%) MySQL
9 3 (12.50%) Oracle
10 2 (8.33%) Citrix
10 2 (8.33%) Internet
10 2 (8.33%) Juniper
10 2 (8.33%) VPN

2nd Line Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 21 November 2014, IT jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (12.50%) Exchange Server 2013
1 3 (12.50%) Exchange Server 2010
1 3 (12.50%) MS Exchange
2 1 (4.17%) Lync
2 1 (4.17%) Blackberry Enterprise Server
2 1 (4.17%) SharePoint
Applications
1 7 (29.17%) MS Office
2 3 (12.50%) MS Excel
Cloud Services
1 1 (4.17%) Cloud Computing
1 1 (4.17%) Office 365
Communications & Networking
1 2 (8.33%) Internet
1 2 (8.33%) VPN
1 2 (8.33%) DNS
1 2 (8.33%) Firewall
2 1 (4.17%) TCP/IP
Database & Business Intelligence
1 10 (41.67%) SQL Server
2 3 (12.50%) MySQL
3 1 (4.17%) SQL Server 2005
3 1 (4.17%) SQL Server Integration Services
3 1 (4.17%) SQL Server 2008
3 1 (4.17%) SQL Server Reporting Services
General
1 1 (4.17%) Finance
1 1 (4.17%) Automotive
Libraries, Frameworks & Software Standards
1 1 (4.17%) .NET
Miscellaneous
1 4 (16.67%) Client/Server
2 1 (4.17%) Blackberry
Operating Systems
1 22 (91.67%) Windows
2 9 (37.50%) UNIX
3 8 (33.33%) Windows Server 2008
3 8 (33.33%) Windows 7
4 5 (20.83%) Windows Server 2003
5 4 (16.67%) Windows 8
6 3 (12.50%) Windows Server 2012
6 3 (12.50%) Linux
7 2 (8.33%) Debian
7 2 (8.33%) Windows XP
7 2 (8.33%) SUSE Linux Enterprise Server
7 2 (8.33%) Ubuntu
Processes & Methodologies
1 9 (37.50%) ITIL
2 3 (12.50%) Migration
3 2 (8.33%) Software License Management
4 1 (4.17%) ERP
4 1 (4.17%) E-Commerce
Programming Languages
1 11 (45.83%) SQL
2 9 (37.50%) PL/SQL
3 1 (4.17%) C#
3 1 (4.17%) VBScript
3 1 (4.17%) VB
3 1 (4.17%) VB.NET
Qualifications
1 9 (37.50%) ITIL Certification
2 1 (4.17%) MCITP
2 1 (4.17%) Microsoft Certification
2 1 (4.17%) MCSE
Quality Assurance & Compliance
1 1 (4.17%) SLA
System Software
1 4 (16.67%) Active Directory
2 2 (8.33%) VMware Infrastructure
Vendors
1 9 (37.50%) Sybase
2 4 (16.67%) Microsoft
3 3 (12.50%) VMware
3 3 (12.50%) Oracle
4 2 (8.33%) Citrix
4 2 (8.33%) Juniper
4 2 (8.33%) Acronis
5 1 (4.17%) Mitel
5 1 (4.17%) Sage
Coventry, West Midlands (County)
Latcom Ltd
Salary: From £25,000 to £25,000 per annum + Excellent Benefits
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £19.5k - 25k per year + Bonus
Posted: 4 days ago