The statistics below represent IT jobs advertised across the West Midlands region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 September 2016 with a comparison to same period over 2 years.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 213 208 212
Rank change year-on-year
-5 +4
Permanent jobs requiring a 2nd Line Support Analyst 19 13 22
As % of all permanent IT jobs located in the West Midlands 0.33% 0.24% 0.39%
As % of the Job Titles category 0.34% 0.25% 0.40%
Number of salaries quoted 18 12 22
Median salary £23,750 £27,500 £23,500
Median salary % change year-on-year
-13.63% +17.02%
90% offered a salary of more than £20,000 £23,800 £19,700
10% offered a salary of more than £28,000 £32,400 £29,550
UK excluding London median salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5561 5116 5468
As % of all permanent IT jobs located in the West Midlands 95.93% 96.31% 97.28%
Number of salaries quoted 4415 4271 4562
Median salary £39,000 £37,500 £38,000
Median salary % change year-on-year
+4.00% -1.31%
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Salary Trend in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 26 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -25 5 £24,000 -2.04%
Staffordshire +2 3 £21,500 -15.68%
Shropshire - 3 £23,500 - 1
Dudley - 2 £28,000 -
Stourbridge - 2 £28,000 -
Sutton Coldfield - 2 £20,000 -
Coventry -6 1 £22,500 -28.57%
Smethwick - 1 £26,000 -
West Bromwich - 1 £25,000 -
Worcestershire - 1 £25,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 September 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 22 (70.97%) Windows
2 20 (64.52%) Active Directory
3 16 (51.61%) Microsoft
4 11 (35.48%) Windows Server
5 10 (32.26%) MS Excel
5 10 (32.26%) Firewall
6 9 (29.03%) MS Exchange
6 9 (29.03%) SQL Server
7 8 (25.81%) MS Office
7 8 (25.81%) VPN
8 7 (22.58%) Citrix
8 7 (22.58%) TCP/IP
8 7 (22.58%) Windows 7
9 6 (19.35%) Windows Server 2008
9 6 (19.35%) DNS
9 6 (19.35%) DHCP
9 6 (19.35%) SQL
9 6 (19.35%) Linux
9 6 (19.35%) ITIL
10 5 (16.13%) MCSE
10 5 (16.13%) Microsoft Certification
10 5 (16.13%) SQL Server 2000
10 5 (16.13%) SQL Server 2008
10 5 (16.13%) SQL Server 2005
10 5 (16.13%) Windows Server 2012
11 4 (12.90%) Windows 10
11 4 (12.90%) Windows 8
11 4 (12.90%) Hyper-V
11 4 (12.90%) Windows Server 2003
12 3 (9.68%) Nagios

2nd Line Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (29.03%) MS Exchange
2 2 (6.45%) Exchange Server 2003
2 2 (6.45%) Exchange Server 2007
2 2 (6.45%) Exchange Server 2010
2 2 (6.45%) Exchange Server 2013
3 1 (3.23%) SharePoint
3 1 (3.23%) WordPress
Applications
1 10 (32.26%) MS Excel
2 8 (25.81%) MS Office
Cloud Services
1 3 (9.68%) Google Apps
1 3 (9.68%) Microsoft Azure
2 2 (6.45%) Amazon AWS
2 2 (6.45%) Office 365
Communications & Networking
1 10 (32.26%) Firewall
2 8 (25.81%) VPN
3 7 (22.58%) TCP/IP
4 6 (19.35%) DHCP
4 6 (19.35%) DNS
5 2 (6.45%) Remote Desktop
5 2 (6.45%) VLAN
6 1 (3.23%) ADSL
6 1 (3.23%) HTTP
6 1 (3.23%) Internet
6 1 (3.23%) Intranet
6 1 (3.23%) ISDN
6 1 (3.23%) LAN
6 1 (3.23%) PSTN
6 1 (3.23%) WAN
Database & Business Intelligence
1 9 (29.03%) SQL Server
2 5 (16.13%) SQL Server 2000
2 5 (16.13%) SQL Server 2005
2 5 (16.13%) SQL Server 2008
3 3 (9.68%) Crystal Reports
4 1 (3.23%) MySQL
General
1 1 (3.23%) Automotive
1 1 (3.23%) Finance
Libraries, Frameworks & Software Standards
1 2 (6.45%) CSS
1 2 (6.45%) HTML
Miscellaneous
1 2 (6.45%) Replication
2 1 (3.23%) Computer Science
2 1 (3.23%) Data Centre
2 1 (3.23%) Management Information System
Operating Systems
1 22 (70.97%) Windows
2 11 (35.48%) Windows Server
3 7 (22.58%) Windows 7
4 6 (19.35%) Linux
4 6 (19.35%) Windows Server 2008
5 5 (16.13%) Windows Server 2012
6 4 (12.90%) Windows 10
6 4 (12.90%) Windows 8
6 4 (12.90%) Windows Server 2003
7 1 (3.23%) Apple iOS
7 1 (3.23%) Red Hat Enterprise Linux
7 1 (3.23%) Unix
7 1 (3.23%) Windows XP
Processes & Methodologies
1 6 (19.35%) ITIL
2 2 (6.45%) Incident Management
2 2 (6.45%) IT Governance
2 2 (6.45%) ITSM
2 2 (6.45%) Project Planning
3 1 (3.23%) Document Management
3 1 (3.23%) Problem Management
3 1 (3.23%) Remediation Plan
3 1 (3.23%) Root Cause Analysis
3 1 (3.23%) Service Management
3 1 (3.23%) Software Engineering
3 1 (3.23%) Stakeholder Management
3 1 (3.23%) Time Management
Programming Languages
1 6 (19.35%) SQL
2 2 (6.45%) JavaScript
3 1 (3.23%) PHP
3 1 (3.23%) Tcl
Qualifications
1 5 (16.13%) MCSE
1 5 (16.13%) Microsoft Certification
2 3 (9.68%) Degree
2 3 (9.68%) MCITP
2 3 (9.68%) MCSA
3 2 (6.45%) CCA
3 2 (6.45%) Citrix Certification
3 2 (6.45%) MCP
3 2 (6.45%) MCTS
Quality Assurance & Compliance
1 3 (9.68%) SLA
System Software
1 20 (64.52%) Active Directory
2 4 (12.90%) Hyper-V
3 2 (6.45%) Terminal Server
3 2 (6.45%) VMware ESXi
3 2 (6.45%) VMware Infrastructure
3 2 (6.45%) XenApp
3 2 (6.45%) XenDesktop
4 1 (3.23%) Microsoft Virtual Server
4 1 (3.23%) Virtual Servers
Systems Management
1 3 (9.68%) Nagios
2 2 (6.45%) Backup Exec
2 2 (6.45%) Norton AntiVirus
3 1 (3.23%) DameWare
3 1 (3.23%) SCCM
3 1 (3.23%) SCOM
Vendors
1 16 (51.61%) Microsoft
2 7 (22.58%) Citrix
3 3 (9.68%) Google
4 2 (6.45%) Kaspersky
4 2 (6.45%) Sophos
4 2 (6.45%) Symantec
4 2 (6.45%) Veeam
4 2 (6.45%) VMware
5 1 (3.23%) Adobe
5 1 (3.23%) Altiris
5 1 (3.23%) Apple
5 1 (3.23%) Cisco
5 1 (3.23%) EMC
5 1 (3.23%) NetApp
5 1 (3.23%) Oracle
5 1 (3.23%) Red Hat
Telford
Hays Specialist Recruitment Ltd
Salary: £22000.00 - £25000.00 per annum
Posted: 14 days ago