The table below looks at the statistics for ITSM skills in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 101 105 104
Rank change year-on-year
+4 -1
Permanent jobs citing ITSM 43 22 19
As % of all permanent IT jobs located in Birmingham 1.74% 1.21% 1.05%
As % of the Processes & Methodologies category 2.02% 1.41% 1.25%
Number of salaries quoted 37 17 19
Average salary £50,000 £55,000 £57,500
Average salary % change year-on-year
-9.09% -4.34%
90% offered a salary of more than £35,600 £29,000 £47,000
10% offered a salary of more than £56,000 £62,500 £65,000
UK excluding London average salary £43,500 £42,500 £50,000
% change year-on-year
+2.35% -15.00%
ITSM
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
2133 1559 1523
As % of all permanent IT jobs located in Birmingham 86.50% 85.61% 84.14%
Number of salaries quoted 1571 1247 1330
Average salary £45,000 £42,500 £47,500
Average salary % change year-on-year
+5.88% -10.52%
90% offered a salary of more than £28,000 £27,500 £30,000
10% offered a salary of more than £65,000 £70,000 £70,000
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Birmingham

ITSM
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Birmingham region.

ITSM Salary Trend in Birmingham

ITSM
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing ITSM across the Birmingham region over the 3 months to 30 April 2016.

ITSM Salary Histogram in Birmingham

ITSM
Top 30 Related IT Skills in Birmingham

For the 6 months to 30 April 2016, IT jobs across the Birmingham region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 69 (88.46%) ITIL
2 55 (70.51%) Service Management
3 39 (50.00%) ServiceNow
4 36 (46.15%) Project Management
4 36 (46.15%) Remedy
4 36 (46.15%) Remedy ITSM
5 35 (44.87%) Process Improvement
6 28 (35.90%) Customer Engagement
6 28 (35.90%) Data Centre
7 14 (17.95%) Service Delivery
8 13 (16.67%) Presales
9 12 (15.38%) Degree
10 11 (14.10%) Incident Management
10 11 (14.10%) SLA
10 11 (14.10%) ISEB
11 10 (12.82%) PRINCE2
11 10 (12.82%) Finance
11 10 (12.82%) Service Design
12 9 (11.54%) Law
13 8 (10.26%) Microsoft
13 8 (10.26%) ITIL Certification
13 8 (10.26%) Business Development
14 7 (8.97%) Life Science
14 7 (8.97%) Manufacturing
14 7 (8.97%) Transition Management
15 6 (7.69%) Portfolio Management
15 6 (7.69%) Stakeholder Management
15 6 (7.69%) MS Office
15 6 (7.69%) Marketing
16 5 (6.41%) Cisco IPCC

ITSM
Top Related IT Skills in Birmingham by Category

For the 6 months to 30 April 2016, IT jobs across the Birmingham region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (2.56%) MS Exchange
2 1 (1.28%) Exchange Server 2007
2 1 (1.28%) Exchange Server 2010
Applications
1 6 (7.69%) MS Office
2 5 (6.41%) MS Excel
3 2 (2.56%) MS Visio
Business Applications
1 36 (46.15%) Remedy ITSM
Cloud Services
1 5 (6.41%) Office 365
2 3 (3.85%) Microsoft Azure
3 1 (1.28%) SaaS
Communications & Networking
1 4 (5.13%) LAN
1 4 (5.13%) WAN
2 1 (1.28%) VoIP
Database & Business Intelligence
1 4 (5.13%) SQL Server
General
1 10 (12.82%) Finance
2 9 (11.54%) Law
3 7 (8.97%) Manufacturing
4 6 (7.69%) Marketing
5 1 (1.28%) French Language
5 1 (1.28%) Local Government
Job Titles
1 33 (42.31%) Project Manager
2 31 (39.74%) ITSM Project Manager
3 29 (37.18%) Implementation Manager
3 29 (37.18%) Implementation Project Manager
3 29 (37.18%) Project Implementation Manager
4 27 (34.62%) IT Manager
5 25 (32.05%) IT Services Manager
6 15 (19.23%) IT Project Manager
6 15 (19.23%) Service Implementation Manager
6 15 (19.23%) Service Management Manager
6 15 (19.23%) Service Management Project Manager
7 12 (15.38%) Service Manager
8 8 (10.26%) Delivery Manager
8 8 (10.26%) Services Delivery Manager
8 8 (10.26%) Transition Manager
9 7 (8.97%) IT Services Delivery Manager
10 6 (7.69%) Analyst
10 6 (7.69%) Architect
11 5 (6.41%) ICT Architect
11 5 (6.41%) Service Architect
Libraries, Frameworks & Software Standards
1 1 (1.28%) CSS
1 1 (1.28%) HTML
Miscellaneous
1 28 (35.90%) Data Centre
2 7 (8.97%) Life Science
3 4 (5.13%) Management Information System
3 4 (5.13%) Statistics
4 2 (2.56%) CMDB
5 1 (1.28%) Freedom of Information
5 1 (1.28%) Handset
5 1 (1.28%) User Experience
Operating Systems
1 5 (6.41%) Windows
2 3 (3.85%) Windows Server
3 2 (2.56%) Windows 7
Processes & Methodologies
1 69 (88.46%) ITIL
2 55 (70.51%) Service Management
3 36 (46.15%) Project Management
4 35 (44.87%) Process Improvement
5 28 (35.90%) Customer Engagement
6 14 (17.95%) Service Delivery
7 13 (16.67%) Presales
8 11 (14.10%) Incident Management
9 10 (12.82%) PRINCE2
9 10 (12.82%) Service Design
10 8 (10.26%) Business Development
11 7 (8.97%) Transition Management
12 6 (7.69%) Portfolio Management
12 6 (7.69%) Stakeholder Management
13 4 (5.13%) Change Management
13 4 (5.13%) Critical Success Factor
13 4 (5.13%) Financial Modelling
13 4 (5.13%) Line Management
13 4 (5.13%) People Management
13 4 (5.13%) Performance Management
Programming Languages
1 1 (1.28%) C
1 1 (1.28%) JavaScript
Qualifications
1 12 (15.38%) Degree
2 11 (14.10%) ISEB
3 8 (10.26%) ITIL Certification
4 4 (5.13%) Microsoft Certification
5 2 (2.56%) CGEIT
5 2 (2.56%) ISACA
6 1 (1.28%) DBS Check
6 1 (1.28%) MCSA
6 1 (1.28%) MCSE
Quality Assurance & Compliance
1 11 (14.10%) SLA
2 2 (2.56%) P3O
System Software
1 2 (2.56%) Active Directory
1 2 (2.56%) VMware Infrastructure
2 1 (1.28%) BitLocker
Systems Management
1 5 (6.41%) Cisco IPCC
2 2 (2.56%) Cisco CUCM
3 1 (1.28%) SCCM
Vendors
1 39 (50.00%) ServiceNow
2 36 (46.15%) Remedy
3 8 (10.26%) Microsoft
4 4 (5.13%) Cadence
4 4 (5.13%) VMware
5 3 (3.85%) HP
6 2 (2.56%) Apple
6 2 (2.56%) Cisco
6 2 (2.56%) Citrix
6 2 (2.56%) Nokia
6 2 (2.56%) Salesforce.com
7 1 (1.28%) BMC