ITSM Jobs in Birmingham

IT Service Management (ITSM)
West Midlands > Birmingham

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 111 97 138
Rank change year-on-year -14 +41 -7
Permanent jobs citing ITSM 40 46 50
As % of all permanent jobs advertised in Birmingham 1.47% 2.30% 1.60%
As % of the Processes & Methodologies category 1.78% 2.40% 1.63%
Number of salaries quoted 34 35 37
10th Percentile £46,250 £31,853 £24,200
25th Percentile £51,750 £34,452 £36,250
Median annual salary (50th Percentile) £60,700 £50,000 £50,000
Median % change year-on-year +21.40% - +17.65%
75th Percentile £64,844 £65,625 £58,750
90th Percentile £90,125 £84,500 £76,000
West Midlands median annual salary £58,925 £51,700 £45,000
% change year-on-year +13.97% +14.89% +16.90%

All Process and Methodology Skills
Birmingham

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 2,243 1,914 3,060
As % of all permanent jobs advertised in Birmingham 82.58% 95.80% 97.79%
Number of salaries quoted 1,817 1,408 2,311
10th Percentile £32,000 £31,250 £34,000
25th Percentile £41,250 £43,036 £42,500
Median annual salary (50th Percentile) £55,000 £55,750 £55,000
Median % change year-on-year -1.35% +1.36% +8.91%
75th Percentile £69,800 £71,250 £70,000
90th Percentile £84,964 £82,751 £85,000
West Midlands median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

ITSM
Job Vacancy Trend in Birmingham

Job postings citing ITSM as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for ITSM in Birmingham

ITSM
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing ITSM in Birmingham.

Salary trend for ITSM in Birmingham

ITSM
Salary Histogram in Birmingham

Salary distribution for jobs citing ITSM in Birmingham over the 6 months to 29 April 2024.

Salary histogram for ITSM in Birmingham

ITSM
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.00%) Confluence
2 1 (2.50%) Microsoft Exchange
Applications
1 2 (5.00%) Microsoft Office
Business Applications
1 2 (5.00%) Dynamics CRM
1 2 (5.00%) Oracle EBS
Cloud Services
1 7 (17.50%) Microsoft 365
2 4 (10.00%) Dynamics 365
3 2 (5.00%) IaaS
3 2 (5.00%) PaaS
3 2 (5.00%) SaaS
Development Applications
1 4 (10.00%) JIRA
General
1 11 (27.50%) Social Skills
2 8 (20.00%) Analytical Skills
3 6 (15.00%) Inclusion and Diversity
4 5 (12.50%) Law
5 3 (7.50%) Finance
5 3 (7.50%) Presentation Skills
5 3 (7.50%) Turkish Language
6 2 (5.00%) Fire and Rescue
6 2 (5.00%) Local Government
7 1 (2.50%) Banking
7 1 (2.50%) Legal
7 1 (2.50%) Retail
Job Titles
1 16 (40.00%) Service Manager
2 14 (35.00%) IT Manager
3 11 (27.50%) IT Services Manager
4 5 (12.50%) Architect
4 5 (12.50%) Compliance Manager
4 5 (12.50%) Delivery Manager
4 5 (12.50%) Service Delivery Manager
4 5 (12.50%) Service Management Manager
5 4 (10.00%) Business Manager
5 4 (10.00%) Business Systems Manager
5 4 (10.00%) Service Architect
5 4 (10.00%) ServiceNow Architect
5 4 (10.00%) Systems Manager
6 3 (7.50%) Change Manager
6 3 (7.50%) Head of IT
6 3 (7.50%) Head of Service Management
6 3 (7.50%) IT Change Manager
6 3 (7.50%) Problem Manager
7 2 (5.00%) ERP Manager
7 2 (5.00%) Service Desk Engineer
Miscellaneous
1 5 (12.50%) Management Information System
2 3 (7.50%) CMDB
3 2 (5.00%) Self-Motivation
4 1 (2.50%) Smartphone
Operating Systems
1 2 (5.00%) Windows
1 2 (5.00%) Windows 10
Processes & Methodologies
1 25 (62.50%) ITIL
2 24 (60.00%) Service Management
3 18 (45.00%) Service Delivery
4 16 (40.00%) Agile
5 14 (35.00%) Configuration Management
5 14 (35.00%) Continuous Improvement
6 12 (30.00%) Problem-Solving
7 10 (25.00%) Change Management
8 9 (22.50%) Business Strategy
9 8 (20.00%) Problem Management
10 7 (17.50%) Artificial Intelligence
10 7 (17.50%) Asset Management
10 7 (17.50%) Customer Service
10 7 (17.50%) Digital Strategy
10 7 (17.50%) Knowledge Management
10 7 (17.50%) Knowledge Transfer
10 7 (17.50%) Risk Management
10 7 (17.50%) Stakeholder Management
11 6 (15.00%) PRINCE2
11 6 (15.00%) Project Management
Qualifications
1 6 (15.00%) Degree
2 5 (12.50%) Security Cleared
3 4 (10.00%) APMG
3 4 (10.00%) PMI Certification
3 4 (10.00%) PMP
4 3 (7.50%) BPSS Clearance
4 3 (7.50%) ITIL Certification
4 3 (7.50%) SC Cleared
5 1 (2.50%) A+ Certification
5 1 (2.50%) MCP
Quality Assurance & Compliance
1 9 (22.50%) Accessibility
1 9 (22.50%) SLA
2 5 (12.50%) Data Quality
System Software
1 2 (5.00%) Active Directory
Vendors
1 18 (45.00%) ServiceNow
2 8 (20.00%) Microsoft
3 6 (15.00%) Salesforce
4 4 (10.00%) SAP
5 2 (5.00%) Oracle
6 1 (2.50%) Cisco
6 1 (2.50%) Citrix
6 1 (2.50%) Google
6 1 (2.50%) SolarWinds
6 1 (2.50%) VMware