The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 109 114 108
Rank change year-on-year
+5 -6
Permanent jobs requiring a 3rd Line Support 17 14 5
As % of all permanent IT jobs located in Birmingham 0.78% 0.65% 0.29%
As % of the Job Titles category 0.83% 0.70% 0.32%
Number of salaries quoted 17 14 4
Average salary £33,500 £31,000 £29,000
Average salary % change year-on-year
+8.06% +6.89%
UK excluding London average salary £34,350 £32,500 £35,000
% change year-on-year
+5.69% -7.14%
3rd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2054 2001 1586
As % of all permanent IT jobs located in Birmingham 94.31% 93.59% 93.02%
Number of salaries quoted 1740 1789 1341
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £26,250 £26,000 £25,000
10% offered a salary of more than £67,500 £65,000 £65,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Birmingham

3rd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Birmingham region.

3rd Line Support Salary Trend in Birmingham

3rd Line Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Birmingham region over the 3 months to 29 August 2014.

3rd Line Support Salary Histogram in Birmingham

3rd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 29 August 2014, IT jobs across the Birmingham region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 23 (82.14%) VMware
2 20 (71.43%) Windows
3 15 (53.57%) MS Exchange
4 12 (42.86%) VMware Infrastructure
4 12 (42.86%) Microsoft
5 11 (39.29%) Windows Server 2003
5 11 (39.29%) Windows Server 2008
6 10 (35.71%) Firewall
6 10 (35.71%) Cisco
6 10 (35.71%) HP
7 9 (32.14%) NetApp
8 8 (28.57%) Citrix
8 8 (28.57%) Active Directory
8 8 (28.57%) SAN
8 8 (28.57%) MS Excel
9 7 (25.00%) Exchange Server 2003
9 7 (25.00%) Hyper-V
9 7 (25.00%) vSphere
9 7 (25.00%) Exchange Server 2010
10 6 (21.43%) Finance
10 6 (21.43%) MCSE
10 6 (21.43%) Microsoft Certification
11 5 (17.86%) Exchange Server 2013
11 5 (17.86%) XenDesktop
11 5 (17.86%) XenApp
11 5 (17.86%) SonicWALL
12 4 (14.29%) SCOM
12 4 (14.29%) Cisco ASA
12 4 (14.29%) Windows Server 2012
12 4 (14.29%) Symantec

3rd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 29 August 2014, IT jobs across the Birmingham region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (53.57%) MS Exchange
2 7 (25.00%) Exchange Server 2003
2 7 (25.00%) Exchange Server 2010
3 5 (17.86%) Exchange Server 2013
4 2 (7.14%) Exchange Server 2007
5 1 (3.57%) IIS
5 1 (3.57%) SharePoint
Applications
1 8 (28.57%) MS Excel
2 1 (3.57%) MS Office
Communications & Networking
1 10 (35.71%) Firewall
2 8 (28.57%) SAN
3 4 (14.29%) Cisco ASA
4 3 (10.71%) VLAN
4 3 (10.71%) DNS
4 3 (10.71%) DHCP
5 2 (7.14%) LAN
5 2 (7.14%) WAN
5 2 (7.14%) IPsec
6 1 (3.57%) Wi-Fi
6 1 (3.57%) Wireless
6 1 (3.57%) Cisco IOS
6 1 (3.57%) iSCSI
6 1 (3.57%) NetScaler
6 1 (3.57%) MPLS
6 1 (3.57%) Ethernet
6 1 (3.57%) TCP/IP
6 1 (3.57%) VPN
General
1 6 (21.43%) Finance
2 2 (7.14%) Legal
3 1 (3.57%) Telecoms
3 1 (3.57%) Law
Miscellaneous
1 4 (14.29%) Client/Server
2 2 (7.14%) Replication
3 1 (3.57%) Management Information System
Operating Systems
1 20 (71.43%) Windows
2 11 (39.29%) Windows Server 2003
2 11 (39.29%) Windows Server 2008
3 4 (14.29%) Windows Server 2012
4 2 (7.14%) Windows 7
5 1 (3.57%) Linux
5 1 (3.57%) Windows XP
Processes & Methodologies
1 4 (14.29%) ITIL
1 4 (14.29%) Validation
2 2 (7.14%) Incident Management
2 2 (7.14%) Disaster Recovery
3 1 (3.57%) Data Protection
3 1 (3.57%) Capacity Planning
3 1 (3.57%) Network Management
3 1 (3.57%) Asset Management
3 1 (3.57%) Project Management
Programming Languages
1 4 (14.29%) SQL
Qualifications
1 6 (21.43%) MCSE
1 6 (21.43%) Microsoft Certification
2 4 (14.29%) CCNA
2 4 (14.29%) Cisco Certification
3 3 (10.71%) VMware Certified Professional (VCP)
3 3 (10.71%) MCITP
4 2 (7.14%) MCP
Quality Assurance & Compliance
1 1 (3.57%) SLA
System Software
1 12 (42.86%) VMware Infrastructure
2 8 (28.57%) Active Directory
3 7 (25.00%) vSphere
3 7 (25.00%) Hyper-V
4 5 (17.86%) XenApp
4 5 (17.86%) XenDesktop
5 3 (10.71%) XenServer
5 3 (10.71%) VMware Server
6 2 (7.14%) Forefront TMG
7 1 (3.57%) VMware ESXi
Systems Management
1 4 (14.29%) SCOM
2 1 (3.57%) XenMobile
2 1 (3.57%) Norton AntiVirus
2 1 (3.57%) Backup Exec
Vendors
1 23 (82.14%) VMware
2 12 (42.86%) Microsoft
3 10 (35.71%) HP
3 10 (35.71%) Cisco
4 9 (32.14%) NetApp
5 8 (28.57%) Citrix
6 5 (17.86%) SonicWALL
7 4 (14.29%) Symantec
8 3 (10.71%) WatchGuard
9 2 (7.14%) SAP
9 2 (7.14%) CommVault
9 2 (7.14%) CheckPoint
10 1 (3.57%) IBM
10 1 (3.57%) Dell
10 1 (3.57%) Kaspersky
10 1 (3.57%) Remedy