The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Third Line Support
Rank 106 104 105
Rank change year-on-year
-2 +1
Permanent jobs requiring a 3rd Line Support 20 10 9
As % of all permanent IT jobs located in Birmingham 1.13% 0.55% 0.53%
As % of the Job Titles category 1.17% 0.58% 0.56%
Number of salaries quoted 8 10 9
Average salary £32,500 £32,500 £30,500
Average salary % change year-on-year
- +6.55%
90% offered a salary of more than £29,900 £26,000 £22,000
10% offered a salary of more than £40,000 £50,000 £40,200
UK excluding London average salary £36,000 £33,500 £32,500
% change year-on-year
+7.46% +3.07%
3rd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1711 1735 1600
As % of all permanent IT jobs located in Birmingham 96.67% 95.23% 94.67%
Number of salaries quoted 1382 1527 1345
Average salary £40,000 £42,500 £42,500
Average salary % change year-on-year
-5.88% -
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £62,500 £62,500 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Birmingham

3rd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Birmingham region.

3rd Line Support Salary Trend in Birmingham

3rd Line Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Birmingham region over the 3 months to 22 May 2015.

3rd Line Support Salary Histogram in Birmingham

3rd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 22 May 2015, IT jobs across the Birmingham region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 35 (64.81%) VMware
2 31 (57.41%) Microsoft
3 29 (53.70%) VMware Infrastructure
4 28 (51.85%) Windows
5 24 (44.44%) Hyper-V
6 22 (40.74%) Active Directory
7 21 (38.89%) MS Exchange
8 19 (35.19%) Firewall
9 17 (31.48%) Use Case
10 16 (29.63%) SCOM
11 15 (27.78%) SQL Server
12 10 (18.52%) MS Excel
12 10 (18.52%) SQL
12 10 (18.52%) Cisco
12 10 (18.52%) Windows Server 2008
13 8 (14.81%) Exchange Server 2010
13 8 (14.81%) Microsoft Certification
13 8 (14.81%) NetApp
14 7 (12.96%) MCSE
14 7 (12.96%) MCITP
15 6 (11.11%) Windows Server 2012
15 6 (11.11%) MCSA
16 5 (9.26%) Citrix
16 5 (9.26%) IIS
16 5 (9.26%) ITIL
16 5 (9.26%) DNS
16 5 (9.26%) Terminal Services
16 5 (9.26%) VMware Certified Professional (VCP)
17 4 (7.41%) VLAN
17 4 (7.41%) Exchange Server 2003

3rd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 22 May 2015, IT jobs across the Birmingham region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (38.89%) MS Exchange
2 8 (14.81%) Exchange Server 2010
3 5 (9.26%) IIS
4 4 (7.41%) Exchange Server 2003
4 4 (7.41%) Exchange Server 2013
5 2 (3.70%) SharePoint
6 1 (1.85%) Tomcat
Applications
1 10 (18.52%) MS Excel
Cloud Services
1 3 (5.56%) Office 365
2 2 (3.70%) Microsoft Azure
3 1 (1.85%) SaaS
Communications & Networking
1 19 (35.19%) Firewall
2 5 (9.26%) DNS
3 4 (7.41%) VLAN
4 3 (5.56%) SAN
4 3 (5.56%) Wi-Fi
4 3 (5.56%) LAN
4 3 (5.56%) VoIP
4 3 (5.56%) WAN
4 3 (5.56%) Internet
5 2 (3.70%) Cisco ASA
6 1 (1.85%) TCP/IP
6 1 (1.85%) NetScaler
Database & Business Intelligence
1 15 (27.78%) SQL Server
2 1 (1.85%) SQL Server 2012
2 1 (1.85%) SQL Server 2008
Development Applications
1 3 (5.56%) Visual Studio
General
1 3 (5.56%) Telecoms
1 3 (5.56%) Retail
2 2 (3.70%) Finance
3 1 (1.85%) Back Office
3 1 (1.85%) Manufacturing
Miscellaneous
1 3 (5.56%) Analytical Skills
2 1 (1.85%) Replication
Operating Systems
1 28 (51.85%) Windows
2 10 (18.52%) Windows Server 2008
3 6 (11.11%) Windows Server 2012
4 4 (7.41%) Windows Server 2003
5 2 (3.70%) Linux
6 1 (1.85%) Windows 2000
6 1 (1.85%) Windows 8
6 1 (1.85%) CentOS
6 1 (1.85%) Red Hat Enterprise Linux
Processes & Methodologies
1 17 (31.48%) Use Case
2 5 (9.26%) ITIL
3 3 (5.56%) Service Management
3 3 (5.56%) Continuous Improvement
3 3 (5.56%) Asset Management
3 3 (5.56%) Time Management
4 2 (3.70%) Supply Chain Management
4 2 (3.70%) Capacity Planning
4 2 (3.70%) Migration
5 1 (1.85%) Service Delivery
5 1 (1.85%) Disaster Recovery
5 1 (1.85%) Stakeholder Management
5 1 (1.85%) Data Security
5 1 (1.85%) Security Management
5 1 (1.85%) Business Continuity
5 1 (1.85%) ERP
5 1 (1.85%) Mentoring
5 1 (1.85%) Infrastructure Management
5 1 (1.85%) Root Cause Analysis
Programming Languages
1 10 (18.52%) SQL
Qualifications
1 8 (14.81%) Microsoft Certification
2 7 (12.96%) MCSE
2 7 (12.96%) MCITP
3 6 (11.11%) MCSA
4 5 (9.26%) VMware Certified Professional (VCP)
5 4 (7.41%) CCNA
5 4 (7.41%) Cisco Certification
6 3 (5.56%) VCP4
7 2 (3.70%) MCTS
8 1 (1.85%) Network+ Certification
8 1 (1.85%) MCP
8 1 (1.85%) CCDP
8 1 (1.85%) CCNP
Quality Assurance & Compliance
1 4 (7.41%) SLA
System Software
1 29 (53.70%) VMware Infrastructure
2 24 (44.44%) Hyper-V
3 22 (40.74%) Active Directory
4 5 (9.26%) Terminal Services
5 4 (7.41%) VMware ESXi
6 3 (5.56%) VMware ESX
7 2 (3.70%) vSphere
8 1 (1.85%) XenApp
Systems Management
1 16 (29.63%) SCOM
2 3 (5.56%) MOM
2 3 (5.56%) Nagios
2 3 (5.56%) WSUS
3 2 (3.70%) SCCM
3 2 (3.70%) SCDPM
4 1 (1.85%) Norton AntiVirus
Vendors
1 35 (64.81%) VMware
2 31 (57.41%) Microsoft
3 10 (18.52%) Cisco
4 8 (14.81%) NetApp
5 5 (9.26%) Citrix
6 3 (5.56%) Juniper
6 3 (5.56%) Sophos
6 3 (5.56%) WatchGuard
6 3 (5.56%) SonicWALL
7 2 (3.70%) Veeam
8 1 (1.85%) Red Hat
8 1 (1.85%) Symantec
8 1 (1.85%) Remedy
8 1 (1.85%) Dell
8 1 (1.85%) AVG
8 1 (1.85%) Kaspersky