The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Technical Support
Rank 110 120 124
Rank change year-on-year
+10 +4
Permanent jobs requiring a Technical Support 12 9 7
As % of all permanent IT jobs located in Birmingham 0.60% 0.41% 0.33%
As % of the Job Titles category 0.64% 0.44% 0.35%
Number of salaries quoted 7 9 6
Average salary £27,000 £34,000 £23,000
Average salary % change year-on-year
-20.58% +47.82%
90% offered a salary of more than £23,400 £27,300 £17,750
10% offered a salary of more than £28,800 £45,000 £36,250
UK excluding London average salary £28,000 £30,000 £30,750
% change year-on-year
-6.66% -2.43%
Technical Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1868 2054 2002
As % of all permanent IT jobs located in Birmingham 94.06% 94.31% 93.64%
Number of salaries quoted 1590 1740 1790
Average salary £43,000 £43,000 £42,500
Average salary % change year-on-year
- +1.17%
90% offered a salary of more than £26,500 £26,250 £26,000
10% offered a salary of more than £70,000 £65,000 £67,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Technical Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Birmingham

Technical Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Birmingham region.

Technical Support Salary Trend in Birmingham

Technical Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 1 September 2015, IT jobs across the Birmingham region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 11 (50.00%) Firewall
2 9 (40.91%) Microsoft
3 6 (27.27%) CCNA
3 6 (27.27%) Cisco Certification
3 6 (27.27%) Windows
3 6 (27.27%) MS Excel
3 6 (27.27%) Degree
4 5 (22.73%) Microsoft Certification
4 5 (22.73%) Active Directory
4 5 (22.73%) ITIL
5 4 (18.18%) SQL
5 4 (18.18%) Service Delivery
5 4 (18.18%) Data Centre
6 3 (13.64%) Exchange Server 2013
6 3 (13.64%) Software Testing
6 3 (13.64%) VLAN
6 3 (13.64%) Test Scripting
6 3 (13.64%) VMware ESXi
6 3 (13.64%) ITSM
6 3 (13.64%) Service Management
6 3 (13.64%) VMware
6 3 (13.64%) VB.NET
6 3 (13.64%) .NET
6 3 (13.64%) JavaScript
6 3 (13.64%) MS Office
6 3 (13.64%) ASP.NET
6 3 (13.64%) XML
6 3 (13.64%) MS Exchange
6 3 (13.64%) CCNP
7 2 (9.09%) VPN

Technical Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 1 September 2015, IT jobs across the Birmingham region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.64%) MS Exchange
1 3 (13.64%) Exchange Server 2013
2 2 (9.09%) Exchange Server 2007
2 2 (9.09%) Exchange Server 2010
3 1 (4.55%) Exchange Server 2003
Applications
1 6 (27.27%) MS Excel
2 3 (13.64%) MS Office
Cloud Services
1 1 (4.55%) Microsoft Azure
1 1 (4.55%) Office 365
Communications & Networking
1 11 (50.00%) Firewall
2 3 (13.64%) VLAN
3 2 (9.09%) LAN
3 2 (9.09%) WAN
3 2 (9.09%) VPN
4 1 (4.55%) SAN
4 1 (4.55%) TCP/IP
4 1 (4.55%) Network Security
4 1 (4.55%) NetScaler
Database & Business Intelligence
1 2 (9.09%) SQL Server
General
1 2 (9.09%) Swedish Language
2 1 (4.55%) Financial Institution
2 1 (4.55%) Back Office
2 1 (4.55%) Finance
2 1 (4.55%) Automotive
2 1 (4.55%) Manufacturing
2 1 (4.55%) Finnish Language
2 1 (4.55%) German Language
2 1 (4.55%) Norwegian Language
Libraries, Frameworks & Software Standards
1 3 (13.64%) .NET
1 3 (13.64%) ASP.NET
1 3 (13.64%) XML
Miscellaneous
1 4 (18.18%) Data Centre
2 2 (9.09%) Blackberry
2 2 (9.09%) Replication
2 2 (9.09%) Mobile Computing
2 2 (9.09%) Analytical Skills
3 1 (4.55%) Foreign Exchange (FX)
Operating Systems
1 6 (27.27%) Windows
2 2 (9.09%) Windows Mobile
2 2 (9.09%) Android
2 2 (9.09%) Apple iOS
2 2 (9.09%) Windows Server 2012
3 1 (4.55%) UNIX
3 1 (4.55%) Windows 8
3 1 (4.55%) Windows Server 2008
3 1 (4.55%) Windows 7
3 1 (4.55%) Linux
3 1 (4.55%) Windows 2000
3 1 (4.55%) Windows Server 2003
Processes & Methodologies
1 5 (22.73%) ITIL
2 4 (18.18%) Service Delivery
3 3 (13.64%) ITSM
3 3 (13.64%) Service Management
3 3 (13.64%) Software Testing
3 3 (13.64%) Test Scripting
4 2 (9.09%) Mobile Device Management
4 2 (9.09%) Migration
5 1 (4.55%) Software Deployment
Programming Languages
1 4 (18.18%) SQL
2 3 (13.64%) VB.NET
2 3 (13.64%) JavaScript
3 2 (9.09%) C
4 1 (4.55%) PowerShell
Qualifications
1 6 (27.27%) CCNA
1 6 (27.27%) Cisco Certification
1 6 (27.27%) Degree
2 5 (22.73%) Microsoft Certification
3 3 (13.64%) CCNP
4 1 (4.55%) VMware Certified Professional (VCP)
4 1 (4.55%) MCTS
4 1 (4.55%) CCDP
4 1 (4.55%) MCP
4 1 (4.55%) MCSE
4 1 (4.55%) MCSA
Quality Assurance & Compliance
1 1 (4.55%) SLA
System Software
1 5 (22.73%) Active Directory
2 3 (13.64%) VMware ESXi
3 2 (9.09%) VMware Infrastructure
4 1 (4.55%) Hyper-V
4 1 (4.55%) XenApp
4 1 (4.55%) vSphere
4 1 (4.55%) VMware ESX
Systems Management
1 2 (9.09%) Norton AntiVirus
1 2 (9.09%) Backup Exec
Vendors
1 9 (40.91%) Microsoft
2 3 (13.64%) VMware
3 2 (9.09%) SonicWALL
3 2 (9.09%) Kaspersky
3 2 (9.09%) Veeam
3 2 (9.09%) Citrix
3 2 (9.09%) NetApp
3 2 (9.09%) Symantec
3 2 (9.09%) Sophos
4 1 (4.55%) HP
4 1 (4.55%) Dell
4 1 (4.55%) EMC
4 1 (4.55%) Cisco
Birmingham, Warwickshire
Bluetownonline Ltd
Salary: Competitive
Posted: Yesterday
Birmingham, Warwickshire
TCNS
Posted: 14 days ago