The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 121 124 99
Rank change year-on-year
+3 -25
Permanent jobs requiring a Technical Support 15 3 12
As % of all permanent IT jobs located in Birmingham 0.65% 0.14% 0.70%
As % of the Job Titles category 0.68% 0.15% 0.75%
Number of salaries quoted 15 2 11
Average salary £34,000 £17,750 £30,500
Average salary % change year-on-year
+91.54% -41.80%
90% offered a salary of more than £30,100 £17,750 £27,500
10% offered a salary of more than £43,000 £17,750 £34,500
UK excluding London average salary £29,000 £30,000 £28,125
% change year-on-year
-3.33% +6.66%
Technical Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2192 1993 1607
As % of all permanent IT jobs located in Birmingham 94.36% 94.05% 93.48%
Number of salaries quoted 1896 1804 1332
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £24,000 £26,500 £25,600
10% offered a salary of more than £70,000 £65,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Birmingham

Technical Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Birmingham region.

Technical Support Salary Trend in Birmingham

Technical Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Technical Support across the Birmingham region over the 3 months to 1 October 2014.

Technical Support Salary Histogram in Birmingham

Technical Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 1 October 2014, IT jobs across the Birmingham region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 20 (83.33%) Windows
2 16 (66.67%) Microsoft
3 12 (50.00%) MS Office
3 12 (50.00%) ITIL
4 10 (41.67%) Degree
5 9 (37.50%) Active Directory
6 8 (33.33%) SQL Server
7 7 (29.17%) TCP/IP
8 6 (25.00%) Python
8 6 (25.00%) Reuters
8 6 (25.00%) Bloomberg
8 6 (25.00%) VBScript
8 6 (25.00%) VMware
8 6 (25.00%) Front Office
8 6 (25.00%) PowerShell
8 6 (25.00%) ETRM
9 5 (20.83%) Disaster Recovery
9 5 (20.83%) Microsoft Certification
10 4 (16.67%) ITIL Certification
10 4 (16.67%) NHS
10 4 (16.67%) MS Project
10 4 (16.67%) Handset
10 4 (16.67%) Business Continuity
10 4 (16.67%) Root Cause Analysis
10 4 (16.67%) Business Continuity Planning
10 4 (16.67%) Line Management
11 3 (12.50%) VMware Infrastructure
11 3 (12.50%) Finance
11 3 (12.50%) Firewall
11 3 (12.50%) LAN

Technical Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 1 October 2014, IT jobs across the Birmingham region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (8.33%) MS Exchange
1 2 (8.33%) Exchange Server 2010
2 1 (4.17%) Blackberry Enterprise Server
Applications
1 12 (50.00%) MS Office
2 4 (16.67%) MS Project
3 2 (8.33%) MS Excel
Cloud Services
1 2 (8.33%) SaaS
2 1 (4.17%) Cloud Computing
2 1 (4.17%) Office 365
Communications & Networking
1 7 (29.17%) TCP/IP
2 3 (12.50%) Firewall
2 3 (12.50%) LAN
2 3 (12.50%) WAN
3 2 (8.33%) SAN
3 2 (8.33%) DHCP
3 2 (8.33%) DNS
4 1 (4.17%) Network Security
4 1 (4.17%) IP Telephony
4 1 (4.17%) VPN
4 1 (4.17%) Internet
Database & Business Intelligence
1 8 (33.33%) SQL Server
2 1 (4.17%) Hadoop
General
1 6 (25.00%) Front Office
2 3 (12.50%) Finance
3 1 (4.17%) Marketing
Miscellaneous
1 4 (16.67%) NHS
1 4 (16.67%) Handset
2 1 (4.17%) Digital Media
2 1 (4.17%) Enterprise Software
2 1 (4.17%) Grid Computing
Operating Systems
1 20 (83.33%) Windows
2 1 (4.17%) Windows Server 2008
2 1 (4.17%) Windows 7
2 1 (4.17%) Windows Server 2012
2 1 (4.17%) Windows Vista
2 1 (4.17%) Linux
Processes & Methodologies
1 12 (50.00%) ITIL
2 6 (25.00%) ETRM
3 5 (20.83%) Disaster Recovery
4 4 (16.67%) Business Continuity
4 4 (16.67%) Root Cause Analysis
4 4 (16.67%) Business Continuity Planning
4 4 (16.67%) Line Management
5 2 (8.33%) Project Management
6 1 (4.17%) Digital Marketing
6 1 (4.17%) Analytics
6 1 (4.17%) Supplier Management
6 1 (4.17%) Strategic Planning
6 1 (4.17%) Web Development
6 1 (4.17%) Service Delivery
6 1 (4.17%) Security Management
6 1 (4.17%) Stakeholder Management
Programming Languages
1 6 (25.00%) Python
1 6 (25.00%) VBScript
1 6 (25.00%) PowerShell
2 1 (4.17%) Java
2 1 (4.17%) Perl
2 1 (4.17%) SQL
Qualifications
1 10 (41.67%) Degree
2 5 (20.83%) Microsoft Certification
3 4 (16.67%) ITIL Certification
4 1 (4.17%) MCSE
4 1 (4.17%) Cisco Certification
4 1 (4.17%) CCNA
Quality Assurance & Compliance
1 1 (4.17%) SLA
System Software
1 9 (37.50%) Active Directory
2 3 (12.50%) VMware Infrastructure
3 1 (4.17%) vSphere
Vendors
1 16 (66.67%) Microsoft
2 6 (25.00%) Reuters
2 6 (25.00%) Bloomberg
2 6 (25.00%) VMware
3 3 (12.50%) Cisco
4 1 (4.17%) Citrix
Birmingham, West Midlands (County)
Uniting Ambition
Salary: £25k - 27k per year
Posted: 1 hour ago