The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Technical Support
Rank 111 90 94
Rank change year-on-year
-21 +4
Permanent jobs requiring a Technical Support 10 16 16
As % of all permanent IT jobs located in Birmingham 0.55% 1.10% 0.96%
As % of the Job Titles category 0.58% 1.15% 1.02%
Number of salaries quoted 10 13 15
Average salary £41,000 £33,500 £28,500
Average salary % change year-on-year
+22.38% +17.54%
90% offered a salary of more than £31,675 £33,500 £22,900
10% offered a salary of more than £66,500 £39,500 £43,100
UK excluding London average salary £31,500 £29,000 £30,250
% change year-on-year
+8.62% -4.13%
Technical Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1714 1388 1570
As % of all permanent IT jobs located in Birmingham 95.06% 95.00% 94.12%
Number of salaries quoted 1519 1198 1330
Average salary £40,000 £42,000 £40,000
Average salary % change year-on-year
-4.76% +5.00%
90% offered a salary of more than £24,000 £26,500 £25,000
10% offered a salary of more than £65,000 £65,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Birmingham

Technical Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Birmingham region.

Technical Support Salary Trend in Birmingham

Technical Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Technical Support across the Birmingham region over the 3 months to 27 February 2015.

Technical Support Salary Histogram in Birmingham

Technical Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 27 February 2015, IT jobs across the Birmingham region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 16 (57.14%) Windows
2 14 (50.00%) Microsoft
3 11 (39.29%) ITIL
3 11 (39.29%) Degree
4 10 (35.71%) MS Office
5 8 (28.57%) SQL Server
5 8 (28.57%) TCP/IP
6 7 (25.00%) Reuters
6 7 (25.00%) Bloomberg
6 7 (25.00%) Python
6 7 (25.00%) VBScript
6 7 (25.00%) Front Office
6 7 (25.00%) Oracle
6 7 (25.00%) ETRM
7 6 (21.43%) SQL
7 6 (21.43%) Active Directory
8 5 (17.86%) UNIX
8 5 (17.86%) VMware
9 4 (14.29%) Oracle EBS
9 4 (14.29%) Oracle EBS R12
9 4 (14.29%) Time Management
9 4 (14.29%) VMware Infrastructure
9 4 (14.29%) Oracle Discoverer
9 4 (14.29%) Business Objects
9 4 (14.29%) Linux
9 4 (14.29%) SLA
9 4 (14.29%) Disaster Recovery
10 3 (10.71%) Cisco
10 3 (10.71%) Microsoft Certification
10 3 (10.71%) Internet

Technical Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 27 February 2015, IT jobs across the Birmingham region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (7.14%) Apache
1 2 (7.14%) Tomcat
1 2 (7.14%) MS Exchange
1 2 (7.14%) Oracle Coherence
1 2 (7.14%) WebLogic
1 2 (7.14%) JBoss
2 1 (3.57%) IBM Notes
Applications
1 10 (35.71%) MS Office
2 2 (7.14%) MS Project
3 1 (3.57%) MS Excel
3 1 (3.57%) S-PLUS
Business Applications
1 4 (14.29%) Oracle EBS
1 4 (14.29%) Oracle EBS R12
Communications & Networking
1 8 (28.57%) TCP/IP
2 3 (10.71%) Internet
2 3 (10.71%) Firewall
3 2 (7.14%) LAN
3 2 (7.14%) WAN
3 2 (7.14%) Intranet
4 1 (3.57%) DHCP
4 1 (3.57%) VLAN
4 1 (3.57%) VPN
4 1 (3.57%) DNS
4 1 (3.57%) SSL
Database & Business Intelligence
1 8 (28.57%) SQL Server
2 4 (14.29%) Oracle Discoverer
3 1 (3.57%) RDBMS
3 1 (3.57%) Relational Database
Development Applications
1 1 (3.57%) Visual Studio
1 1 (3.57%) Team Foundation Server
General
1 7 (25.00%) Front Office
2 1 (3.57%) Back Office
2 1 (3.57%) Finance
Libraries, Frameworks & Software Standards
1 1 (3.57%) HTML
1 1 (3.57%) .NET
1 1 (3.57%) XML
Miscellaneous
1 3 (10.71%) Handset
2 2 (7.14%) Analytical Skills
2 2 (7.14%) Foreign Exchange (FX)
2 2 (7.14%) NHS
3 1 (3.57%) AS400
Operating Systems
1 16 (57.14%) Windows
2 5 (17.86%) UNIX
3 4 (14.29%) Linux
4 2 (7.14%) Windows Server 2008
4 2 (7.14%) Windows 7
5 1 (3.57%) Windows 8
5 1 (3.57%) Windows Server 2012
5 1 (3.57%) CentOS
5 1 (3.57%) Windows XP
5 1 (3.57%) Android
Processes & Methodologies
1 11 (39.29%) ITIL
2 7 (25.00%) ETRM
3 4 (14.29%) Disaster Recovery
3 4 (14.29%) Time Management
4 2 (7.14%) Migration
4 2 (7.14%) Service Delivery
4 2 (7.14%) Change Management
4 2 (7.14%) Root Cause Analysis
4 2 (7.14%) Performance Tuning
4 2 (7.14%) Line Management
4 2 (7.14%) Incident Management
4 2 (7.14%) Project Planning
4 2 (7.14%) Problem Management
5 1 (3.57%) User Acceptance Testing
5 1 (3.57%) Mobile Device Management
5 1 (3.57%) ERP
5 1 (3.57%) Supplier Management
5 1 (3.57%) Security Management
5 1 (3.57%) Workflow
Programming Languages
1 7 (25.00%) VBScript
1 7 (25.00%) Python
2 6 (21.43%) SQL
3 2 (7.14%) Java
4 1 (3.57%) PHP
4 1 (3.57%) Shell Script
Qualifications
1 11 (39.29%) Degree
2 3 (10.71%) Microsoft Certification
3 2 (7.14%) ITIL Certification
4 1 (3.57%) MCSE
4 1 (3.57%) CCNA
4 1 (3.57%) Cisco Certification
Quality Assurance & Compliance
1 4 (14.29%) SLA
System Software
1 6 (21.43%) Active Directory
2 4 (14.29%) VMware Infrastructure
3 2 (7.14%) vSphere
Systems Management
1 1 (3.57%) NetBackup
Vendors
1 14 (50.00%) Microsoft
2 7 (25.00%) Oracle
2 7 (25.00%) Reuters
2 7 (25.00%) Bloomberg
3 5 (17.86%) VMware
4 4 (14.29%) Business Objects
5 3 (10.71%) Cisco
6 1 (3.57%) IBM
6 1 (3.57%) Citrix
6 1 (3.57%) Juniper
6 1 (3.57%) Epicor
6 1 (3.57%) Lotus
6 1 (3.57%) Red Hat
6 1 (3.57%) Mitel