The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 116 101 107
Rank change year-on-year
-15 +6
Permanent jobs requiring a Technical Support 2 10 5
As % of all permanent IT jobs located in Birmingham 0.12% 0.61% 0.30%
As % of the Job Titles category 0.12% 0.64% 0.32%
Number of salaries quoted 2 8 4
Average salary £58,000 £35,500 £36,500
Average salary % change year-on-year
+63.38% -2.73%
UK excluding London average salary £30,000 £28,000 £30,500
% change year-on-year
+7.14% -8.19%
Technical Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1668 1563 1582
As % of all permanent IT jobs located in Birmingham 95.92% 95.77% 94.17%
Number of salaries quoted 1412 1359 1323
Average salary £40,000 £42,500 £40,000
Average salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £65,300 £65,000 £63,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Birmingham

Technical Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Birmingham region.

Technical Support Salary Trend in Birmingham

Technical Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Technical Support across the Birmingham region over the 3 months to 27 March 2015.

Technical Support Salary Histogram in Birmingham

Technical Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 27 March 2015, IT jobs across the Birmingham region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 8 (42.11%) Windows
1 8 (42.11%) Microsoft
2 7 (36.84%) Oracle
3 6 (31.58%) SQL
4 5 (26.32%) ITIL
4 5 (26.32%) UNIX
4 5 (26.32%) Degree
5 4 (21.05%) Time Management
5 4 (21.05%) Oracle EBS R12
5 4 (21.05%) MS Office
5 4 (21.05%) Linux
5 4 (21.05%) SQL Server
5 4 (21.05%) Business Objects
5 4 (21.05%) Active Directory
5 4 (21.05%) Oracle Discoverer
5 4 (21.05%) Oracle EBS
5 4 (21.05%) SLA
6 3 (15.79%) Reuters
6 3 (15.79%) Bloomberg
6 3 (15.79%) Front Office
6 3 (15.79%) Disaster Recovery
6 3 (15.79%) Handset
6 3 (15.79%) TCP/IP
6 3 (15.79%) Python
6 3 (15.79%) VBScript
6 3 (15.79%) ETRM
7 2 (10.53%) Incident Management
7 2 (10.53%) Oracle Coherence
7 2 (10.53%) Problem Management
7 2 (10.53%) Analytical Skills

Technical Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 27 March 2015, IT jobs across the Birmingham region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (10.53%) Apache
1 2 (10.53%) Tomcat
1 2 (10.53%) MS Exchange
1 2 (10.53%) Oracle Coherence
1 2 (10.53%) WebLogic
1 2 (10.53%) JBoss
2 1 (5.26%) IBM Notes
Applications
1 4 (21.05%) MS Office
2 1 (5.26%) MS Excel
2 1 (5.26%) S-PLUS
Business Applications
1 4 (21.05%) Oracle EBS
1 4 (21.05%) Oracle EBS R12
Communications & Networking
1 3 (15.79%) TCP/IP
2 2 (10.53%) Intranet
2 2 (10.53%) Internet
2 2 (10.53%) Firewall
3 1 (5.26%) VLAN
3 1 (5.26%) VPN
3 1 (5.26%) SSL
Database & Business Intelligence
1 4 (21.05%) SQL Server
1 4 (21.05%) Oracle Discoverer
2 1 (5.26%) RDBMS
2 1 (5.26%) Relational Database
Development Applications
1 1 (5.26%) Visual Studio
1 1 (5.26%) Team Foundation Server
General
1 3 (15.79%) Front Office
2 1 (5.26%) Back Office
2 1 (5.26%) Finance
Libraries, Frameworks & Software Standards
1 1 (5.26%) HTML
1 1 (5.26%) .NET
1 1 (5.26%) XML
Miscellaneous
1 3 (15.79%) Handset
2 2 (10.53%) Analytical Skills
2 2 (10.53%) Foreign Exchange (FX)
3 1 (5.26%) AS400
Operating Systems
1 8 (42.11%) Windows
2 5 (26.32%) UNIX
3 4 (21.05%) Linux
4 1 (5.26%) Windows XP
4 1 (5.26%) Android
4 1 (5.26%) Windows Server 2008
4 1 (5.26%) CentOS
4 1 (5.26%) Windows 7
4 1 (5.26%) Windows 8
Processes & Methodologies
1 5 (26.32%) ITIL
2 4 (21.05%) Time Management
3 3 (15.79%) ETRM
3 3 (15.79%) Disaster Recovery
4 2 (10.53%) Performance Tuning
4 2 (10.53%) Root Cause Analysis
4 2 (10.53%) Service Delivery
4 2 (10.53%) Change Management
4 2 (10.53%) Migration
4 2 (10.53%) Incident Management
4 2 (10.53%) Project Planning
4 2 (10.53%) Problem Management
5 1 (5.26%) User Acceptance Testing
5 1 (5.26%) ERP
5 1 (5.26%) Mobile Device Management
5 1 (5.26%) Workflow
Programming Languages
1 6 (31.58%) SQL
2 3 (15.79%) VBScript
2 3 (15.79%) Python
3 2 (10.53%) Java
4 1 (5.26%) PHP
4 1 (5.26%) Shell Script
Qualifications
1 5 (26.32%) Degree
Quality Assurance & Compliance
1 4 (21.05%) SLA
System Software
1 4 (21.05%) Active Directory
2 1 (5.26%) VMware Infrastructure
2 1 (5.26%) vSphere
Systems Management
1 1 (5.26%) NetBackup
Vendors
1 8 (42.11%) Microsoft
2 7 (36.84%) Oracle
3 4 (21.05%) Business Objects
4 3 (15.79%) Reuters
4 3 (15.79%) Bloomberg
5 2 (10.53%) VMware
6 1 (5.26%) Mitel
6 1 (5.26%) Cisco
6 1 (5.26%) IBM
6 1 (5.26%) Juniper
6 1 (5.26%) Epicor
6 1 (5.26%) Lotus
6 1 (5.26%) Red Hat