The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 119 125 99
Rank change year-on-year
+6 -26
Permanent jobs requiring a Technical Support 8 6 9
As % of all permanent IT jobs located in Birmingham 0.37% 0.28% 0.54%
As % of the Job Titles category 0.39% 0.30% 0.57%
Number of salaries quoted 8 6 8
Average salary £34,500 £23,000 £30,500
Average salary % change year-on-year
+50.00% -24.59%
90% offered a salary of more than £27,200 £17,750 £27,500
10% offered a salary of more than £47,500 £36,250 £31,650
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2048 2009 1570
As % of all permanent IT jobs located in Birmingham 94.33% 93.75% 93.73%
Number of salaries quoted 1737 1798 1351
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £26,250 £25,000 £25,000
10% offered a salary of more than £67,500 £65,000 £65,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Birmingham

Technical Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Birmingham region.

Technical Support Salary Trend in Birmingham

Technical Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Technical Support across the Birmingham region over the 3 months to 22 August 2014.

Technical Support Salary Histogram in Birmingham

Technical Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 22 August 2014, IT jobs across the Birmingham region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 10 (76.92%) Windows
2 8 (61.54%) Microsoft
3 7 (53.85%) Active Directory
4 6 (46.15%) PowerShell
5 4 (30.77%) Root Cause Analysis
5 4 (30.77%) Disaster Recovery
5 4 (30.77%) Handset
5 4 (30.77%) MS Office
5 4 (30.77%) ITIL
5 4 (30.77%) Business Continuity
5 4 (30.77%) Business Continuity Planning
6 3 (23.08%) VMware
6 3 (23.08%) Finance
7 2 (15.38%) SaaS
7 2 (15.38%) Exchange Server 2010
7 2 (15.38%) Degree
7 2 (15.38%) Project Management
7 2 (15.38%) Firewall
7 2 (15.38%) Microsoft Certification
7 2 (15.38%) ITIL Certification
7 2 (15.38%) SAN
7 2 (15.38%) NHS
7 2 (15.38%) SQL Server
7 2 (15.38%) MS Project
7 2 (15.38%) MS Excel
7 2 (15.38%) MS Exchange
8 1 (7.69%) LAN
8 1 (7.69%) WAN
8 1 (7.69%) DHCP
8 1 (7.69%) VPN

Technical Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 22 August 2014, IT jobs across the Birmingham region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (15.38%) Exchange Server 2010
1 2 (15.38%) MS Exchange
2 1 (7.69%) Blackberry Enterprise Server
Applications
1 4 (30.77%) MS Office
2 2 (15.38%) MS Project
2 2 (15.38%) MS Excel
Cloud Services
1 2 (15.38%) SaaS
2 1 (7.69%) Cloud Computing
2 1 (7.69%) Office 365
Communications & Networking
1 2 (15.38%) Firewall
1 2 (15.38%) SAN
2 1 (7.69%) LAN
2 1 (7.69%) WAN
2 1 (7.69%) DHCP
2 1 (7.69%) VPN
2 1 (7.69%) DNS
2 1 (7.69%) Network Security
2 1 (7.69%) IP Telephony
Database & Business Intelligence
1 2 (15.38%) SQL Server
2 1 (7.69%) Hadoop
General
1 3 (23.08%) Finance
2 1 (7.69%) Marketing
Miscellaneous
1 4 (30.77%) Handset
2 2 (15.38%) NHS
3 1 (7.69%) Grid Computing
3 1 (7.69%) Digital Media
3 1 (7.69%) Enterprise Software
Operating Systems
1 10 (76.92%) Windows
2 1 (7.69%) Linux
2 1 (7.69%) Windows Vista
Processes & Methodologies
1 4 (30.77%) Root Cause Analysis
1 4 (30.77%) Disaster Recovery
1 4 (30.77%) ITIL
1 4 (30.77%) Business Continuity
1 4 (30.77%) Business Continuity Planning
2 2 (15.38%) Project Management
3 1 (7.69%) Service Delivery
3 1 (7.69%) Digital Marketing
3 1 (7.69%) Analytics
3 1 (7.69%) Stakeholder Management
3 1 (7.69%) Strategic Planning
3 1 (7.69%) Web Development
Programming Languages
1 6 (46.15%) PowerShell
2 1 (7.69%) Java
2 1 (7.69%) Perl
2 1 (7.69%) SQL
Qualifications
1 2 (15.38%) Degree
1 2 (15.38%) Microsoft Certification
1 2 (15.38%) ITIL Certification
Quality Assurance & Compliance
1 1 (7.69%) SLA
System Software
1 7 (53.85%) Active Directory
Vendors
1 8 (61.54%) Microsoft
2 3 (23.08%) VMware
3 1 (7.69%) Cisco