The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 120 126 107
Rank change year-on-year
+6 -19
Permanent jobs citing Customer Engagement 5 2 1
As % of all permanent IT jobs located in Birmingham 0.23% 0.095% 0.060%
As % of the Processes & Methodologies category 0.30% 0.12% 0.084%
Number of salaries quoted 5 2 1
Average salary £32,375 £85,000 £45,000
Average salary % change year-on-year
-61.91% +88.88%
UK excluding London average salary £45,500 £43,250 £53,750
% change year-on-year
+5.20% -19.53%
Customer Engagement
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
1672 1664 1197
As % of all permanent IT jobs located in Birmingham 77.41% 78.83% 71.33%
Number of salaries quoted 1438 1478 1031
Average salary £49,000 £45,000 £42,500
Average salary % change year-on-year
+8.88% +5.88%
90% offered a salary of more than £30,000 £28,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Customer Engagement
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Birmingham region.

Customer Engagement Salary Trend in Birmingham

Customer Engagement
Top 30 Related IT Skills in Birmingham

For the 6 months to 21 August 2014, IT jobs across the Birmingham region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 17 (70.83%) Microsoft
2 16 (66.67%) Microsoft Certification
3 14 (58.33%) Degree
4 12 (50.00%) Project Management
4 12 (50.00%) Business Development
5 11 (45.83%) Windows
5 11 (45.83%) MCSE
5 11 (45.83%) CRM
5 11 (45.83%) SCCM
5 11 (45.83%) SCOM
5 11 (45.83%) Windows 7
6 6 (25.00%) HTML
6 6 (25.00%) JavaScript
6 6 (25.00%) PHP
6 6 (25.00%) MySQL
6 6 (25.00%) CSS
6 6 (25.00%) XHTML
6 6 (25.00%) SharePoint
6 6 (25.00%) E-Commerce
6 6 (25.00%) CMS
6 6 (25.00%) Retail
6 6 (25.00%) Marketing
6 6 (25.00%) Drupal
6 6 (25.00%) WordPress
6 6 (25.00%) Magento
6 6 (25.00%) Social Media
6 6 (25.00%) Analytics
6 6 (25.00%) SharePoint 2013
7 5 (20.83%) Agile Software Development
7 5 (20.83%) Dynamics CRM

Customer Engagement
Top Related IT Skills in Birmingham by Category

For the 6 months to 21 August 2014, IT jobs across the Birmingham region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 6 (25.00%) SharePoint
1 6 (25.00%) CMS
1 6 (25.00%) Drupal
1 6 (25.00%) WordPress
1 6 (25.00%) SharePoint 2013
2 1 (4.17%) SharePoint 2010
2 1 (4.17%) Lync
Business Applications
1 6 (25.00%) Magento
2 5 (20.83%) Dynamics CRM
Communications & Networking
1 1 (4.17%) Intranet
1 1 (4.17%) Extranet
Database & Business Intelligence
1 6 (25.00%) MySQL
General
1 6 (25.00%) Retail
1 6 (25.00%) Marketing
2 4 (16.67%) Telecoms
2 4 (16.67%) Legal
Job Titles
1 13 (54.17%) Architect
2 12 (50.00%) Technical Architect
3 6 (25.00%) Web Developer
3 6 (25.00%) Developer
3 6 (25.00%) PHP Developer
3 6 (25.00%) PHP Web Developer
4 5 (20.83%) Analyst
4 5 (20.83%) CRM Analyst
5 1 (4.17%) Consultant
5 1 (4.17%) SharePoint Architect
5 1 (4.17%) SharePoint Consultant
Libraries, Frameworks & Software Standards
1 6 (25.00%) HTML
1 6 (25.00%) CSS
1 6 (25.00%) XHTML
Miscellaneous
1 6 (25.00%) Social Media
Operating Systems
1 11 (45.83%) Windows
1 11 (45.83%) Windows 7
Processes & Methodologies
1 12 (50.00%) Project Management
1 12 (50.00%) Business Development
2 11 (45.83%) CRM
3 6 (25.00%) E-Commerce
3 6 (25.00%) Analytics
4 5 (20.83%) Agile Software Development
5 4 (16.67%) Migration
5 4 (16.67%) Data Migration
5 4 (16.67%) Data Protection
5 4 (16.67%) Continuous Improvement
6 1 (4.17%) Document Management
Programming Languages
1 6 (25.00%) JavaScript
1 6 (25.00%) PHP
2 1 (4.17%) SQL
Qualifications
1 16 (66.67%) Microsoft Certification
2 14 (58.33%) Degree
3 11 (45.83%) MCSE
System Software
1 1 (4.17%) VMware Infrastructure
Systems Management
1 11 (45.83%) SCCM
1 11 (45.83%) SCOM
Vendors
1 17 (70.83%) Microsoft
2 1 (4.17%) VMware