The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Birmingham region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 110 97 -
Rank change year-on-year
-13 -
Permanent jobs citing Customer Engagement 4 3 0
As % of all permanent IT jobs located in Birmingham 0.237% 0.207% -
As % of the Processes & Methodologies category 0.319% 0.300% -
Number of salaries quoted 4 1 0
Average salary £65,000 £40,000 -
Average salary % change year-on-year
+62.50% -
UK excluding London average salary £45,000 £48,750 £45,000
% change year-on-year
-7.69% +8.33%
All Processes & Methodologies
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
1253 1000 828
As % of all permanent IT jobs located in Birmingham 74.32% 69.06% 63.84%
Number of salaries quoted 1056 871 706
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £29,000 £27,500 £28,000
10% offered a salary of more than £65,000 £70,000 £70,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
West Midlands

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

Birmingham Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Birmingham region.

Birmingham Customer Engagement Salary Trend

Customer Engagement
Top 19 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the Birmingham region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 15 (75.00%) Business Intelligence
2 4 (20.00%) Java EE
2 4 (20.00%) Java
2 4 (20.00%) J2EE
2 4 (20.00%) Web Services
2 4 (20.00%) RESTful
2 4 (20.00%) NoSQL
2 4 (20.00%) REST
3 1 (5.000%) Social Media
3 1 (5.000%) C
3 1 (5.000%) DOM
3 1 (5.000%) E-Commerce
3 1 (5.000%) SOA
3 1 (5.000%) .NET
3 1 (5.000%) B2B
3 1 (5.000%) B2C
3 1 (5.000%) Copywriting
3 1 (5.000%) Web Development
3 1 (5.000%) Stakeholder Management

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the Birmingham region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 4 (20.00%) Java EE
1 4 (20.00%) J2EE
1 4 (20.00%) Web Services
1 4 (20.00%) RESTful
1 4 (20.00%) REST
2 1 (5.000%) DOM
2 1 (5.000%) .NET
Database & Business Intelligence
1 4 (20.00%) NoSQL
Job Titles
1 15 (75.00%) Architect
1 15 (75.00%) Solutions Architect
2 4 (20.00%) Developer
2 4 (20.00%) Java Developer
2 4 (20.00%) Java/J2EE Developer
3 1 (5.000%) Development Manager
Miscellaneous
1 1 (5.000%) Social Media
1 1 (5.000%) Copywriting
Processes & Methodologies
1 15 (75.00%) Business Intelligence
2 1 (5.000%) E-Commerce
2 1 (5.000%) SOA
2 1 (5.000%) B2B
2 1 (5.000%) B2C
2 1 (5.000%) Web Development
2 1 (5.000%) Stakeholder Management
Programming Languages
1 4 (20.00%) Java
2 1 (5.000%) C