The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 115 99 106
Rank change year-on-year
-16 +7
Permanent jobs citing Customer Engagement 11 16 8
As % of all permanent IT jobs located in Birmingham 0.60% 0.88% 0.47%
As % of the Processes & Methodologies category 0.72% 1.11% 0.61%
Number of salaries quoted 11 16 8
Average salary £32,000 £60,000 £65,000
Average salary % change year-on-year
-46.66% -7.69%
UK excluding London average salary £50,000 £47,500 £48,500
% change year-on-year
+5.26% -2.06%
Customer Engagement
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
1524 1446 1306
As % of all permanent IT jobs located in Birmingham 83.78% 79.85% 76.69%
Number of salaries quoted 1221 1272 1091
Average salary £45,000 £47,500 £45,000
Average salary % change year-on-year
-5.26% +5.55%
90% offered a salary of more than £27,900 £30,000 £29,000
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Customer Engagement
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Birmingham region.

Customer Engagement Salary Trend in Birmingham

Customer Engagement
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Birmingham region over the 3 months to 5 May 2015.

Customer Engagement Salary Histogram in Birmingham

Customer Engagement
Top 30 Related IT Skills in Birmingham

For the 6 months to 5 May 2015, IT jobs across the Birmingham region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 6 (42.86%) Microsoft
2 4 (28.57%) Service Delivery
2 4 (28.57%) Mentoring
3 3 (21.43%) Ionic Framework
3 3 (21.43%) nginx
3 3 (21.43%) Microsoft Azure
3 3 (21.43%) Android
3 3 (21.43%) Rapid Prototyping
3 3 (21.43%) HTML5
3 3 (21.43%) MongoDB
3 3 (21.43%) Apple iOS
3 3 (21.43%) Lync
3 3 (21.43%) Node.js
3 3 (21.43%) Redis
3 3 (21.43%) Office 365
3 3 (21.43%) AngularJS
3 3 (21.43%) HTML
3 3 (21.43%) JavaScript
3 3 (21.43%) SQL Server
4 2 (14.29%) ITIL
4 2 (14.29%) Oracle
4 2 (14.29%) Active Directory
4 2 (14.29%) HP
4 2 (14.29%) LAN
4 2 (14.29%) WAN
4 2 (14.29%) Cisco
4 2 (14.29%) MS Excel
4 2 (14.29%) Project Management
4 2 (14.29%) Oracle Fusion
4 2 (14.29%) Oracle EBS R12

Customer Engagement
Top Related IT Skills in Birmingham by Category

For the 6 months to 5 May 2015, IT jobs across the Birmingham region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (21.43%) nginx
1 3 (21.43%) Lync
1 3 (21.43%) Node.js
2 1 (7.14%) SharePoint
Applications
1 2 (14.29%) MS Excel
Business Applications
1 2 (14.29%) Oracle EBS R12
2 1 (7.14%) Oracle iProcurement
2 1 (7.14%) Oracle Payables
2 1 (7.14%) Oracle Receivables
2 1 (7.14%) Oracle Cash Management
2 1 (7.14%) Oracle E-Business Tax
2 1 (7.14%) Oracle Financials
2 1 (7.14%) Oracle EBS
2 1 (7.14%) SAP Oil and Gas
2 1 (7.14%) Oracle General Ledger
Cloud Services
1 3 (21.43%) Microsoft Azure
1 3 (21.43%) Office 365
Communications & Networking
1 2 (14.29%) LAN
1 2 (14.29%) WAN
Database & Business Intelligence
1 3 (21.43%) SQL Server
1 3 (21.43%) MongoDB
1 3 (21.43%) Redis
General
1 2 (14.29%) Finance
2 1 (7.14%) Manufacturing
2 1 (7.14%) Banking
2 1 (7.14%) Marketing
2 1 (7.14%) Electronics
2 1 (7.14%) Telecoms
Job Titles
1 5 (35.71%) Consultant
2 3 (21.43%) Developer
2 3 (21.43%) Web Developer
2 3 (21.43%) Technical Consultant
2 3 (21.43%) Node.js Developer
3 2 (14.29%) Solutions Consultant
3 2 (14.29%) IT Support
3 2 (14.29%) Field Engineer
3 2 (14.29%) Field Service Engineer
3 2 (14.29%) Support Engineer
3 2 (14.29%) IT Support Engineer
3 2 (14.29%) Oracle Consultant
3 2 (14.29%) Support Manager
3 2 (14.29%) Project Manager
4 1 (7.14%) Architect
4 1 (7.14%) Solutions Architect
4 1 (7.14%) Sales Consultant
4 1 (7.14%) Development Manager
4 1 (7.14%) Pre Sales Consultant
4 1 (7.14%) Technical Pre Sales Consultant
Libraries, Frameworks & Software Standards
1 3 (21.43%) HTML
1 3 (21.43%) HTML5
1 3 (21.43%) AngularJS
1 3 (21.43%) Ionic Framework
2 2 (14.29%) Oracle Fusion
3 1 (7.14%) .NET
Miscellaneous
1 1 (7.14%) DTV
1 1 (7.14%) Computer Science
Operating Systems
1 3 (21.43%) Android
1 3 (21.43%) Apple iOS
Processes & Methodologies
1 4 (28.57%) Service Delivery
1 4 (28.57%) Mentoring
2 3 (21.43%) Rapid Prototyping
3 2 (14.29%) ITIL
3 2 (14.29%) Coaching
3 2 (14.29%) Project Management
4 1 (7.14%) Business Intelligence
4 1 (7.14%) Line Management
4 1 (7.14%) E-business
4 1 (7.14%) Programme Management
4 1 (7.14%) Agile Software Development
4 1 (7.14%) Digital Marketing
Programming Languages
1 3 (21.43%) JavaScript
2 1 (7.14%) C#
Qualifications
1 2 (14.29%) SC Cleared
1 2 (14.29%) Security Cleared
2 1 (7.14%) Degree
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 2 (14.29%) Active Directory
1 2 (14.29%) VMware Infrastructure
1 2 (14.29%) Hyper-V
Vendors
1 6 (42.86%) Microsoft
2 2 (14.29%) HP
2 2 (14.29%) VMware
2 2 (14.29%) Oracle
2 2 (14.29%) Cisco
3 1 (7.14%) SAP
Birmingham
Capita - ITIN
Salary: £40000.00 per annum
Posted: 11 days ago
Birmingham
Convergence Group
Salary: Up to £140k OTE
Posted: 12 days ago