The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Birmingham region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 103 108 95
Rank change year-on-year
+5 -13
Permanent jobs citing Customer Engagement 12 10 5
As % of all permanent IT jobs located in Birmingham 0.66% 0.58% 0.34%
As % of the Processes & Methodologies category 0.87% 0.76% 0.48%
Number of salaries quoted 12 10 0
Average salary £60,000 £65,000 -
Average salary % change year-on-year
-7.69% -
UK excluding London average salary £47,500 £52,500 £55,000
% change year-on-year
-9.52% -4.54%
Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
1383 1319 1038
As % of all permanent IT jobs located in Birmingham 76.24% 75.85% 71.49%
Number of salaries quoted 1214 1094 910
Average salary £47,500 £45,000 £40,000
Average salary % change year-on-year
+5.55% +12.50%
90% offered a salary of more than £30,000 £29,000 £27,500
10% offered a salary of more than £70,000 £67,500 £65,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Customer Engagement
West Midlands

Customer Engagement
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Birmingham region.

Customer Engagement Salary Trend in Birmingham

Customer Engagement
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Birmingham region over the 3 months to 18 April 2014.

Customer Engagement Salary Histogram in Birmingham

Customer Engagement
Top 30 Related IT Skills in Birmingham

For the 6 months to 18 April 2014, IT jobs across the Birmingham region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 9 (75.00%) Project Management
2 8 (66.67%) Business Development
3 7 (58.33%) SCCM
3 7 (58.33%) SCOM
3 7 (58.33%) Microsoft
3 7 (58.33%) Microsoft Certification
3 7 (58.33%) Windows
3 7 (58.33%) MCSE
3 7 (58.33%) Windows 7
4 6 (50.00%) Degree
5 2 (16.67%) Drupal
5 2 (16.67%) Marketing
5 2 (16.67%) WordPress
5 2 (16.67%) CMS
5 2 (16.67%) Retail
5 2 (16.67%) XHTML
5 2 (16.67%) CRM
5 2 (16.67%) E-Commerce
5 2 (16.67%) HTML
5 2 (16.67%) JavaScript
5 2 (16.67%) PHP
5 2 (16.67%) MySQL
5 2 (16.67%) CSS
5 2 (16.67%) Social Media
5 2 (16.67%) Analytics
5 2 (16.67%) Magento
6 1 (8.33%) Service Management
6 1 (8.33%) Service Delivery
6 1 (8.33%) ITSM
6 1 (8.33%) Internet

Customer Engagement
Top Related IT Skills in Birmingham by Category

For the 6 months to 18 April 2014, IT jobs across the Birmingham region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (16.67%) Drupal
1 2 (16.67%) WordPress
1 2 (16.67%) CMS
Business Applications
1 2 (16.67%) Magento
Communications & Networking
1 1 (8.33%) Internet
1 1 (8.33%) LAN
1 1 (8.33%) WAN
Database & Business Intelligence
1 2 (16.67%) MySQL
General
1 2 (16.67%) Marketing
1 2 (16.67%) Retail
Job Titles
1 8 (66.67%) Architect
1 8 (66.67%) Technical Architect
2 2 (16.67%) PHP Web Developer
2 2 (16.67%) PHP Developer
2 2 (16.67%) Developer
2 2 (16.67%) Web Developer
3 1 (8.33%) Business Manager
3 1 (8.33%) Delivery Manager
3 1 (8.33%) Relationships Manager
3 1 (8.33%) Services Delivery Manager
3 1 (8.33%) Service Manager
Libraries, Frameworks & Software Standards
1 2 (16.67%) XHTML
1 2 (16.67%) HTML
1 2 (16.67%) CSS
Miscellaneous
1 2 (16.67%) Social Media
Operating Systems
1 7 (58.33%) Windows
1 7 (58.33%) Windows 7
Processes & Methodologies
1 9 (75.00%) Project Management
2 8 (66.67%) Business Development
3 2 (16.67%) CRM
3 2 (16.67%) E-Commerce
3 2 (16.67%) Analytics
4 1 (8.33%) Service Management
4 1 (8.33%) Service Delivery
4 1 (8.33%) ITSM
4 1 (8.33%) PRINCE2
Programming Languages
1 2 (16.67%) JavaScript
1 2 (16.67%) PHP
Qualifications
1 7 (58.33%) Microsoft Certification
1 7 (58.33%) MCSE
2 6 (50.00%) Degree
3 1 (8.33%) PRINCE2 Practitioner
System Software
1 1 (8.33%) VMware Infrastructure
Systems Management
1 7 (58.33%) SCCM
1 7 (58.33%) SCOM
Vendors
1 7 (58.33%) Microsoft
2 1 (8.33%) VMware