The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Birmingham region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 29 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 129 123 132
Rank change year-on-year
-6 +9
Permanent jobs citing Customer Engagement 22 4 6
As % of all permanent IT jobs located in Birmingham 0.92% 0.21% 0.28%
As % of the Processes & Methodologies category 1.06% 0.24% 0.33%
Number of salaries quoted 6 2 6
Median salary £51,250 £67,500 £32,375
Median salary % change year-on-year
-24.07% +108.49%
UK excluding London median salary £50,000 £47,500 £52,500
% change year-on-year
+5.26% -9.52%
Customer Engagement
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
2070 1637 1835
As % of all permanent IT jobs located in Birmingham 86.57% 85.39% 84.88%
Number of salaries quoted 1491 1377 1579
Median salary £45,000 £45,000 £50,000
Median salary % change year-on-year
- -10.00%
90% offered a salary of more than £29,000 £29,000 £30,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Birmingham region.

Customer Engagement Salary Trend in Birmingham

Customer Engagement
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Birmingham region over the 3 months to 29 August 2016.

Customer Engagement Salary Histogram in Birmingham

Customer Engagement
Top 30 Related IT Skills in Birmingham

For the 6 months to 29 August 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for Customer Engagement.

1 70 (74.47%) Data Centre
2 54 (57.45%) Presales
3 39 (41.49%) ITIL
4 36 (38.30%) Project Management
5 32 (34.04%) Service Delivery
6 29 (30.85%) Service Management
7 19 (20.21%) ServiceNow
7 19 (20.21%) Line Management
7 19 (20.21%) Microsoft Azure
7 19 (20.21%) ITIL V3
7 19 (20.21%) Continuous Improvement
7 19 (20.21%) Process Improvement
7 19 (20.21%) CRM
7 19 (20.21%) PRINCE2
7 19 (20.21%) Oracle
7 19 (20.21%) Business Development
8 18 (19.15%) TOGAF
8 18 (19.15%) Cisco
9 17 (18.09%) IBM
9 17 (18.09%) SQL Server
9 17 (18.09%) DB2
9 17 (18.09%) SQL
9 17 (18.09%) MySQL
9 17 (18.09%) HP
9 17 (18.09%) EMC
9 17 (18.09%) ISEB
9 17 (18.09%) Citrix
9 17 (18.09%) PMP
9 17 (18.09%) PMI Certification
9 17 (18.09%) Juniper

Customer Engagement
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 11 (11.70%) MS Excel
Business Applications
1 15 (15.96%) Remedy ITSM
Cloud Services
1 19 (20.21%) Microsoft Azure
2 17 (18.09%) Amazon AWS
2 17 (18.09%) Amazon EC2
2 17 (18.09%) IaaS
2 17 (18.09%) PaaS
3 2 (2.13%) Office 365
Communications & Networking
1 1 (1.06%) MPLS
Database & Business Intelligence
1 17 (18.09%) DB2
1 17 (18.09%) MySQL
1 17 (18.09%) SQL Server
General
1 17 (18.09%) Publishing
2 8 (8.51%) Finance
3 7 (7.45%) Retail
4 2 (2.13%) Legal
5 1 (1.06%) Banking
5 1 (1.06%) Manufacturing
Job Titles
1 53 (56.38%) Architect
2 51 (54.26%) Solutions Architect
3 23 (24.47%) Project Manager
4 21 (22.34%) Cloud Architect
4 21 (22.34%) Cloud Solutions Architect
5 15 (15.96%) Implementation Manager
5 15 (15.96%) Implementation Project Manager
5 15 (15.96%) ITSM Project Manager
5 15 (15.96%) Project Implementation Manager
6 12 (12.77%) Service Management Manager
6 12 (12.77%) Service Management Project Manager
6 12 (12.77%) Technical Specialist
7 8 (8.51%) IT Manager
7 8 (8.51%) IT Project Manager
7 8 (8.51%) IT Services Manager
7 8 (8.51%) Service Implementation Manager
8 3 (3.19%) Business Manager
8 3 (3.19%) Change Project Manager
8 3 (3.19%) Consultant
8 3 (3.19%) Project Change Manager
Miscellaneous
1 70 (74.47%) Data Centre
2 17 (18.09%) CMDB
2 17 (18.09%) Computer Science
3 12 (12.77%) Virtual Team
Operating Systems
1 2 (2.13%) Windows
2 1 (1.06%) Windows 10
2 1 (1.06%) Windows 7
2 1 (1.06%) Windows 8
Processes & Methodologies
1 54 (57.45%) Presales
2 39 (41.49%) ITIL
3 36 (38.30%) Project Management
4 32 (34.04%) Service Delivery
5 29 (30.85%) Service Management
6 19 (20.21%) Business Development
6 19 (20.21%) Continuous Improvement
6 19 (20.21%) CRM
6 19 (20.21%) ITIL V3
6 19 (20.21%) Line Management
6 19 (20.21%) PRINCE2
6 19 (20.21%) Process Improvement
7 18 (19.15%) TOGAF
8 17 (18.09%) Capacity Planning
8 17 (18.09%) Gantt Chart
8 17 (18.09%) IT Governance
8 17 (18.09%) Requirements Analysis
8 17 (18.09%) Software Engineering
8 17 (18.09%) Technical Architecture
8 17 (18.09%) Zachman Framework
Programming Languages
1 17 (18.09%) SQL
2 1 (1.06%) PowerShell
Qualifications
1 17 (18.09%) Degree
1 17 (18.09%) ISEB
1 17 (18.09%) PMI Certification
1 17 (18.09%) PMP
System Software
1 17 (18.09%) Virtual Machines
1 17 (18.09%) VMware Infrastructure
2 2 (2.13%) Microsoft App-V
Systems Management
1 17 (18.09%) SCVMM
2 1 (1.06%) Microsoft Intune
2 1 (1.06%) SCCM
Vendors
1 19 (20.21%) Oracle
1 19 (20.21%) ServiceNow
2 18 (19.15%) Cisco
3 17 (18.09%) BMC
3 17 (18.09%) CheckPoint
3 17 (18.09%) Citrix
3 17 (18.09%) EMC
3 17 (18.09%) HP
3 17 (18.09%) IBM
3 17 (18.09%) Juniper
3 17 (18.09%) NetApp
3 17 (18.09%) VMware
4 15 (15.96%) Remedy
5 4 (4.26%) Microsoft
6 2 (2.13%) SAP
Birmingham, West Midlands (County)
ANSON MCCADE
Salary: £60,000 - £70,000 (Plus Excellent Package!!)
Posted: 3 days ago
Birmingham, West Midlands (County)
CGI
Salary: £60000 - £70000 per annum + benefits
Posted: 18 days ago
Birmingham
CGI IT UK
Salary: £60000 - £70000 per annum + benefits
Posted: 18 days ago