The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Birmingham region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 24 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 119 133 112
Rank change year-on-year
+14 -21
Permanent jobs citing Customer Engagement 28 4 14
As % of all permanent IT jobs located in Birmingham 1.18% 0.20% 0.74%
As % of the Processes & Methodologies category 1.38% 0.23% 0.87%
Number of salaries quoted 7 4 12
Median salary £50,000 £42,500 £47,500
Median salary % change year-on-year
+17.64% -10.52%
90% offered a salary of more than £48,000 £27,300 £33,138
10% offered a salary of more than £67,000 £85,000 £62,500
UK excluding London median salary £50,000 £52,500 £52,500
% change year-on-year
-4.76% -
Customer Engagement
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
2024 1748 1604
As % of all permanent IT jobs located in Birmingham 85.62% 85.27% 84.60%
Number of salaries quoted 1480 1430 1395
Median salary £45,000 £45,000 £47,500
Median salary % change year-on-year
- -5.26%
90% offered a salary of more than £27,500 £30,000 £29,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Birmingham region.

Customer Engagement Salary Trend in Birmingham

Customer Engagement
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Birmingham region over the 3 months to 24 July 2016.

Customer Engagement Salary Histogram in Birmingham

Customer Engagement
Top 30 Related IT Skills in Birmingham

For the 6 months to 24 July 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for Customer Engagement.

1 91 (75.83%) Data Centre
2 63 (52.50%) Presales
3 50 (41.67%) ITIL
4 49 (40.83%) Project Management
5 37 (30.83%) Service Management
6 33 (27.50%) Service Delivery
7 32 (26.67%) ServiceNow
7 32 (26.67%) Process Improvement
8 24 (20.00%) Remedy ITSM
8 24 (20.00%) ITSM
8 24 (20.00%) Remedy
9 19 (15.83%) CRM
10 18 (15.00%) Business Development
10 18 (15.00%) Line Management
11 17 (14.17%) ITIL V3
11 17 (14.17%) Continuous Improvement
11 17 (14.17%) Degree
11 17 (14.17%) TOGAF
11 17 (14.17%) Cisco
11 17 (14.17%) PRINCE2
11 17 (14.17%) Oracle
12 16 (13.33%) SQL Server
12 16 (13.33%) DB2
12 16 (13.33%) SQL
12 16 (13.33%) MySQL
12 16 (13.33%) HP
12 16 (13.33%) EMC
12 16 (13.33%) ISEB
12 16 (13.33%) Citrix
12 16 (13.33%) PMP

Customer Engagement
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (3.33%) MS Excel
Business Applications
1 24 (20.00%) Remedy ITSM
Cloud Services
1 16 (13.33%) Amazon AWS
1 16 (13.33%) Amazon EC2
1 16 (13.33%) IaaS
1 16 (13.33%) Microsoft Azure
1 16 (13.33%) PaaS
2 1 (0.83%) Office 365
Communications & Networking
1 1 (0.83%) MPLS
Database & Business Intelligence
1 16 (13.33%) DB2
1 16 (13.33%) MySQL
1 16 (13.33%) SQL Server
General
1 16 (13.33%) Publishing
2 4 (3.33%) Finance
3 3 (2.50%) Manufacturing
3 3 (2.50%) Retail
4 1 (0.83%) Automotive
4 1 (0.83%) Banking
4 1 (0.83%) Legal
Job Titles
1 60 (50.00%) Architect
2 59 (49.17%) Solutions Architect
3 38 (31.67%) Project Manager
4 27 (22.50%) Cloud Architect
4 27 (22.50%) Cloud Solutions Architect
5 24 (20.00%) Implementation Manager
5 24 (20.00%) Implementation Project Manager
5 24 (20.00%) ITSM Project Manager
5 24 (20.00%) Project Implementation Manager
6 21 (17.50%) Service Management Manager
6 21 (17.50%) Service Management Project Manager
7 15 (12.50%) Technical Specialist
8 13 (10.83%) IT Manager
8 13 (10.83%) IT Project Manager
8 13 (10.83%) IT Services Manager
8 13 (10.83%) Service Implementation Manager
9 5 (4.17%) Change Manager
9 5 (4.17%) Change Project Manager
9 5 (4.17%) Project Change Manager
10 4 (3.33%) Business Manager
Miscellaneous
1 91 (75.83%) Data Centre
2 16 (13.33%) CMDB
2 16 (13.33%) Computer Science
3 15 (12.50%) Virtual Team
Processes & Methodologies
1 63 (52.50%) Presales
2 50 (41.67%) ITIL
3 49 (40.83%) Project Management
4 37 (30.83%) Service Management
5 33 (27.50%) Service Delivery
6 32 (26.67%) Process Improvement
7 24 (20.00%) ITSM
8 19 (15.83%) CRM
9 18 (15.00%) Business Development
9 18 (15.00%) Line Management
10 17 (14.17%) Continuous Improvement
10 17 (14.17%) ITIL V3
10 17 (14.17%) PRINCE2
10 17 (14.17%) TOGAF
11 16 (13.33%) Capacity Planning
11 16 (13.33%) IT Governance
11 16 (13.33%) Requirements Analysis
11 16 (13.33%) Software Engineering
11 16 (13.33%) Technical Architecture
11 16 (13.33%) Zachman Framework
Programming Languages
1 16 (13.33%) SQL
Qualifications
1 17 (14.17%) Degree
2 16 (13.33%) ISEB
2 16 (13.33%) PMI Certification
2 16 (13.33%) PMP
Quality Assurance & Compliance
1 1 (0.83%) Data Quality
System Software
1 16 (13.33%) Virtual Machines
1 16 (13.33%) VMware Infrastructure
Systems Management
1 16 (13.33%) SCVMM
Vendors
1 32 (26.67%) ServiceNow
2 24 (20.00%) Remedy
3 17 (14.17%) Cisco
3 17 (14.17%) Oracle
4 16 (13.33%) BMC
4 16 (13.33%) CheckPoint
4 16 (13.33%) Citrix
4 16 (13.33%) EMC
4 16 (13.33%) HP
4 16 (13.33%) IBM
4 16 (13.33%) Juniper
4 16 (13.33%) NetApp
4 16 (13.33%) VMware
5 1 (0.83%) Microsoft
5 1 (0.83%) SAP
Birmingham, West Midlands (County)
Verticality Ltd
Salary: £28000 - £45000 per annum, Benefits Car allowance, Insurance, Health
Posted: 9 hours ago
Birmingham, West Midlands (County)
Verticality Ltd
Salary: £35000 - £55000 per annum, Benefits 7k Car, Helathcare, Life insurance
Posted: 9 hours ago
Birmingham
CGI IT UK
Salary: £60000 - £70000 per annum + benefits
Posted: 11 days ago