The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Birmingham region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 24 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 63 121 103
Rank change year-on-year
+58 -18
Permanent jobs citing Customer Engagement 79 9 25
As % of all permanent IT jobs located in Birmingham 3.34% 0.51% 1.35%
As % of the Processes & Methodologies category 3.86% 0.59% 1.59%
Number of salaries quoted 26 9 23
Median salary £50,000 £32,000 £57,500
Median salary % change year-on-year
+56.25% -44.34%
UK excluding London median salary £50,000 £50,000 £55,000
% change year-on-year
- -9.09%
Customer Engagement
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
2045 1527 1571
As % of all permanent IT jobs located in Birmingham 86.43% 86.13% 84.87%
Number of salaries quoted 1487 1213 1382
Median salary £45,000 £45,000 £47,500
Median salary % change year-on-year
- -5.26%
90% offered a salary of more than £27,500 £28,500 £30,000
10% offered a salary of more than £67,500 £70,000 £67,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Birmingham region.

Customer Engagement Salary Trend in Birmingham

Customer Engagement
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Birmingham region over the 3 months to 24 May 2016.

Customer Engagement Salary Histogram in Birmingham

Customer Engagement
Top 30 Related IT Skills in Birmingham

For the 6 months to 24 May 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for Customer Engagement.

1 91 (77.78%) Data Centre
2 55 (47.01%) Presales
3 52 (44.44%) Project Management
4 51 (43.59%) ITIL
5 38 (32.48%) Service Management
5 38 (32.48%) Process Improvement
5 38 (32.48%) ServiceNow
6 30 (25.64%) Service Delivery
7 28 (23.93%) ITSM
7 28 (23.93%) Remedy
7 28 (23.93%) Remedy ITSM
8 16 (13.68%) CRM
9 15 (12.82%) Business Development
10 14 (11.97%) Line Management
10 14 (11.97%) Degree
10 14 (11.97%) TOGAF
11 13 (11.11%) Zachman Framework
11 13 (11.11%) VMware
11 13 (11.11%) Computer Science
11 13 (11.11%) CMDB
11 13 (11.11%) SCVMM
11 13 (11.11%) Technical Architecture
11 13 (11.11%) IT Governance
11 13 (11.11%) Requirements Analysis
11 13 (11.11%) Software Engineering
11 13 (11.11%) Publishing
11 13 (11.11%) PRINCE2
11 13 (11.11%) SQL
11 13 (11.11%) MySQL
11 13 (11.11%) Oracle

Customer Engagement
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 28 (23.93%) Remedy ITSM
Cloud Services
1 13 (11.11%) Amazon AWS
1 13 (11.11%) Amazon EC2
1 13 (11.11%) IaaS
1 13 (11.11%) Microsoft Azure
1 13 (11.11%) PaaS
2 1 (0.85%) Office 365
Database & Business Intelligence
1 13 (11.11%) DB2
1 13 (11.11%) MySQL
1 13 (11.11%) SQL Server
General
1 13 (11.11%) Publishing
2 3 (2.56%) Manufacturing
3 1 (0.85%) Automotive
Job Titles
1 53 (45.30%) Architect
1 53 (45.30%) Solutions Architect
2 42 (35.90%) Project Manager
3 28 (23.93%) Implementation Manager
3 28 (23.93%) Implementation Project Manager
3 28 (23.93%) ITSM Project Manager
3 28 (23.93%) Project Implementation Manager
4 25 (21.37%) Service Management Manager
4 25 (21.37%) Service Management Project Manager
5 22 (18.80%) Cloud Architect
5 22 (18.80%) Cloud Solutions Architect
6 17 (14.53%) Technical Specialist
7 15 (12.82%) IT Manager
7 15 (12.82%) IT Project Manager
7 15 (12.82%) IT Services Manager
7 15 (12.82%) Service Implementation Manager
8 3 (2.56%) Change Manager
8 3 (2.56%) Change Project Manager
8 3 (2.56%) Project Change Manager
9 2 (1.71%) Business Change Manager
Miscellaneous
1 91 (77.78%) Data Centre
2 13 (11.11%) CMDB
2 13 (11.11%) Computer Science
Processes & Methodologies
1 55 (47.01%) Presales
2 52 (44.44%) Project Management
3 51 (43.59%) ITIL
4 38 (32.48%) Process Improvement
4 38 (32.48%) Service Management
5 30 (25.64%) Service Delivery
6 28 (23.93%) ITSM
7 16 (13.68%) CRM
8 15 (12.82%) Business Development
9 14 (11.97%) Line Management
9 14 (11.97%) TOGAF
10 13 (11.11%) Capacity Planning
10 13 (11.11%) Continuous Improvement
10 13 (11.11%) IT Governance
10 13 (11.11%) ITIL V3
10 13 (11.11%) PRINCE2
10 13 (11.11%) Requirements Analysis
10 13 (11.11%) Software Engineering
10 13 (11.11%) Technical Architecture
10 13 (11.11%) Zachman Framework
Programming Languages
1 13 (11.11%) SQL
Qualifications
1 14 (11.97%) Degree
2 13 (11.11%) ISEB
2 13 (11.11%) PMI Certification
2 13 (11.11%) PMP
Quality Assurance & Compliance
1 1 (0.85%) Data Quality
System Software
1 13 (11.11%) VMware Infrastructure
Systems Management
1 13 (11.11%) SCVMM
Vendors
1 38 (32.48%) ServiceNow
2 28 (23.93%) Remedy
3 13 (11.11%) BMC
3 13 (11.11%) CheckPoint
3 13 (11.11%) Cisco
3 13 (11.11%) Citrix
3 13 (11.11%) EMC
3 13 (11.11%) HP
3 13 (11.11%) IBM
3 13 (11.11%) Juniper
3 13 (11.11%) NetApp
3 13 (11.11%) Oracle
3 13 (11.11%) VMware
Birmingham, West Midlands (County)
CGI
Salary: £60000 - £70000 per annum + benefits
Posted: 20 days ago