The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Birmingham region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 22 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Customer Engagement
West Midlands / Birmingham
Rank 107 97 111
Rank change year-on-year
-10 +14
Permanent jobs citing Customer Engagement 13 38 7
As % of all permanent IT jobs located in Birmingham 0.74% 1.77% 0.40%
As % of the Processes & Methodologies category 0.81% 2.05% 0.49%
Number of salaries quoted 4 22 7
Median salary £47,500 £50,000 £50,000
Median salary % change year-on-year
-5.00% -
90% offered a salary of more than £30,500 £50,000 £35,400
10% offered a salary of more than £57,500 £50,000 £62,500
UK excluding London median salary £52,500 £50,000 £53,000
% change year-on-year
+5.00% -5.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
1614 1851 1435
As % of all permanent IT jobs located in Birmingham 91.29% 86.25% 81.35%
Number of salaries quoted 1243 1514 1252
Median salary £45,000 £43,974 £42,500
Median salary % change year-on-year
+2.33% +3.46%
90% offered a salary of more than £29,000 £30,000 £31,000
10% offered a salary of more than £62,500 £70,000 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Birmingham region.

Customer Engagement Salary Trend in Birmingham

Customer Engagement
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Birmingham region over the 3 months to 22 February 2017.

Customer Engagement Salary Histogram in Birmingham

Customer Engagement
Top 30 Related IT Skills in Birmingham

For the 6 months to 22 February 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for Customer Engagement.

1 29 (67.44%) ITIL
1 29 (67.44%) MS Excel
2 28 (65.12%) Data Centre
3 26 (60.47%) PRINCE2
4 25 (58.14%) Cisco
4 25 (58.14%) Project Management
4 25 (58.14%) Presales
5 24 (55.81%) VMware Infrastructure
5 24 (55.81%) NetApp
5 24 (55.81%) IBM
5 24 (55.81%) HP
5 24 (55.81%) EMC
5 24 (55.81%) SQL
5 24 (55.81%) MySQL
5 24 (55.81%) SQL Server
5 24 (55.81%) CRM
5 24 (55.81%) Finance
5 24 (55.81%) VMware
6 23 (53.49%) Continuous Improvement
7 21 (48.84%) ITIL V3
7 21 (48.84%) Business Development
7 21 (48.84%) Degree
7 21 (48.84%) Retail
7 21 (48.84%) Service Delivery
7 21 (48.84%) Service Management
7 21 (48.84%) CheckPoint
7 21 (48.84%) PMP
7 21 (48.84%) Juniper
8 20 (46.51%) BMC
8 20 (46.51%) PMI Certification

Customer Engagement
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 29 (67.44%) MS Excel
2 4 (9.30%) MS Office
2 4 (9.30%) MS Project
2 4 (9.30%) MS Visio
Business Applications
1 1 (2.33%) Dynamics AX
Cloud Services
1 20 (46.51%) Amazon AWS
1 20 (46.51%) Amazon EC2
1 20 (46.51%) IaaS
1 20 (46.51%) Microsoft Azure
1 20 (46.51%) PaaS
Communications & Networking
1 4 (9.30%) Unified Communications
2 1 (2.33%) DNS
2 1 (2.33%) Firewall
2 1 (2.33%) Network Security
2 1 (2.33%) SSL
2 1 (2.33%) TCP/IP
Database & Business Intelligence
1 24 (55.81%) MySQL
1 24 (55.81%) SQL Server
2 20 (46.51%) DB2
General
1 24 (55.81%) Finance
2 21 (48.84%) Retail
3 20 (46.51%) Publishing
4 8 (18.60%) Marketing
5 4 (9.30%) Billing
5 4 (9.30%) Games
6 3 (6.98%) Mandarin Language
7 2 (4.65%) Telecoms
Job Titles
1 26 (60.47%) Architect
1 26 (60.47%) Solutions Architect
2 9 (20.93%) Project Manager
3 6 (13.95%) Enterprise Solutions Architect
4 4 (9.30%) Analyst
4 4 (9.30%) Applications Manager
4 4 (9.30%) Applications Project Manager
4 4 (9.30%) Data Analyst
4 4 (9.30%) Junior
4 4 (9.30%) Junior Project Manager
4 4 (9.30%) Web Applications Project Manager
4 4 (9.30%) Web Manager
4 4 (9.30%) Web Project Manager
5 2 (4.65%) Head of Sales
6 1 (2.33%) Cisco Administrator
6 1 (2.33%) Cisco Network Administrator
6 1 (2.33%) ERP Manager
6 1 (2.33%) ERP Project Manager
6 1 (2.33%) Network Administrator
6 1 (2.33%) Security Manager
Libraries, Frameworks & Software Standards
1 1 (2.33%) CSS
1 1 (2.33%) HTML
Miscellaneous
1 28 (65.12%) Data Centre
2 20 (46.51%) CMDB
2 20 (46.51%) Computer Science
3 4 (9.30%) Algorithms
Processes & Methodologies
1 29 (67.44%) ITIL
2 26 (60.47%) PRINCE2
3 25 (58.14%) Presales
3 25 (58.14%) Project Management
4 24 (55.81%) CRM
5 23 (53.49%) Continuous Improvement
6 21 (48.84%) Business Development
6 21 (48.84%) ITIL V3
6 21 (48.84%) Service Delivery
6 21 (48.84%) Service Management
7 20 (46.51%) Capacity Planning
7 20 (46.51%) Gantt Chart
7 20 (46.51%) IT Governance
7 20 (46.51%) Line Management
7 20 (46.51%) Requirements Analysis
7 20 (46.51%) Software Engineering
7 20 (46.51%) Technical Architecture
7 20 (46.51%) TOGAF
7 20 (46.51%) Zachman Framework
8 4 (9.30%) Commercial Data Analysis
Programming Languages
1 24 (55.81%) SQL
Qualifications
1 21 (48.84%) Degree
1 21 (48.84%) PMP
2 20 (46.51%) ISEB
2 20 (46.51%) PMI Certification
3 4 (9.30%) ITIL Certification
3 4 (9.30%) PRINCE2 Certification
4 1 (2.33%) CISM
4 1 (2.33%) CISSP
Quality Assurance & Compliance
1 5 (11.63%) QA
2 1 (2.33%) ISO/IEC 27001
System Software
1 24 (55.81%) VMware Infrastructure
2 20 (46.51%) Virtual Machines
Systems Management
1 20 (46.51%) SCVMM
Vendors
1 25 (58.14%) Cisco
2 24 (55.81%) EMC
2 24 (55.81%) HP
2 24 (55.81%) IBM
2 24 (55.81%) NetApp
2 24 (55.81%) VMware
3 21 (48.84%) CheckPoint
3 21 (48.84%) Juniper
4 20 (46.51%) BMC
4 20 (46.51%) Citrix
4 20 (46.51%) Oracle
5 11 (25.58%) Microsoft
6 4 (9.30%) ServiceNow
6 4 (9.30%) Symantec
7 2 (4.65%) NEC
8 1 (2.33%) Computacenter
Birmingham, West Midlands (County)
Greywood Associates Limited
Salary: £25000 - £30000 per annum + Benefits
Posted: 6 days ago