The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Birmingham region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 16 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Customer Engagement
West Midlands / Birmingham
Rank 112 117 120
Rank change year-on-year
+5 +3
Permanent jobs citing Customer Engagement 19 9 6
As % of all permanent IT jobs located in Birmingham 0.99% 0.49% 0.33%
As % of the Processes & Methodologies category 1.10% 0.58% 0.39%
Number of salaries quoted 4 5 6
Median salary £43,600 £50,000 £56,250
Median salary % change year-on-year
-12.80% -11.11%
90% offered a salary of more than £29,700 £49,700 £45,000
10% offered a salary of more than £57,500 £56,000 £73,750
UK excluding London median salary £55,000 £52,500 £60,000
% change year-on-year
+4.76% -12.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
1721 1552 1552
As % of all permanent IT jobs located in Birmingham 89.64% 85.13% 84.12%
Number of salaries quoted 1267 1320 1398
Median salary £45,000 £42,500 £42,500
Median salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,000 £30,000 £29,700
10% offered a salary of more than £65,000 £70,000 £62,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Birmingham region.

Customer Engagement Salary Trend in Birmingham

Customer Engagement
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Birmingham region over the 3 months to 16 January 2017.

Customer Engagement Salary Histogram in Birmingham

Customer Engagement
Top 30 Related IT Skills in Birmingham

For the 6 months to 16 January 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for Customer Engagement.

1 37 (75.51%) MS Excel
2 34 (69.39%) ITIL
3 32 (65.31%) Data Centre
4 31 (63.27%) PRINCE2
5 30 (61.22%) Presales
6 29 (59.18%) Project Management
7 28 (57.14%) VMware
7 28 (57.14%) HP
7 28 (57.14%) EMC
7 28 (57.14%) Cisco
7 28 (57.14%) IBM
7 28 (57.14%) NetApp
7 28 (57.14%) VMware Infrastructure
7 28 (57.14%) Continuous Improvement
8 27 (55.10%) CRM
8 27 (55.10%) SQL
8 27 (55.10%) MySQL
8 27 (55.10%) SQL Server
8 27 (55.10%) Finance
9 26 (53.06%) Oracle
9 26 (53.06%) Service Delivery
9 26 (53.06%) ITIL V3
9 26 (53.06%) Line Management
9 26 (53.06%) Microsoft Azure
10 25 (51.02%) Degree
10 25 (51.02%) PMP
10 25 (51.02%) Retail
11 24 (48.98%) Zachman Framework
11 24 (48.98%) TOGAF
11 24 (48.98%) Service Management

Customer Engagement
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 37 (75.51%) MS Excel
2 4 (8.16%) MS Office
2 4 (8.16%) MS Project
2 4 (8.16%) MS Visio
Business Applications
1 1 (2.04%) Dynamics AX
Cloud Services
1 26 (53.06%) Microsoft Azure
2 24 (48.98%) Amazon AWS
2 24 (48.98%) Amazon EC2
2 24 (48.98%) IaaS
2 24 (48.98%) PaaS
3 2 (4.08%) Office 365
Communications & Networking
1 4 (8.16%) Unified Communications
Database & Business Intelligence
1 27 (55.10%) MySQL
1 27 (55.10%) SQL Server
2 24 (48.98%) DB2
General
1 27 (55.10%) Finance
2 25 (51.02%) Retail
3 24 (48.98%) Publishing
4 7 (14.29%) Marketing
5 4 (8.16%) Billing
6 3 (6.12%) Games
6 3 (6.12%) Mandarin Language
7 2 (4.08%) Legal
7 2 (4.08%) Telecoms
Job Titles
1 32 (65.31%) Architect
2 30 (61.22%) Solutions Architect
3 10 (20.41%) Project Manager
4 6 (12.24%) Enterprise Solutions Architect
5 5 (10.20%) Applications Manager
5 5 (10.20%) Applications Project Manager
6 4 (8.16%) Junior
6 4 (8.16%) Junior Project Manager
6 4 (8.16%) Web Applications Project Manager
6 4 (8.16%) Web Manager
6 4 (8.16%) Web Project Manager
7 3 (6.12%) Analyst
7 3 (6.12%) Data Analyst
8 2 (4.08%) Consultant
8 2 (4.08%) Head of Sales
8 2 (4.08%) Microsoft Consultant
8 2 (4.08%) Senior Architect
8 2 (4.08%) Service Architect
9 1 (2.04%) Azure Consultant
9 1 (2.04%) ERP Manager
Miscellaneous
1 32 (65.31%) Data Centre
2 24 (48.98%) CMDB
2 24 (48.98%) Computer Science
3 3 (6.12%) Algorithms
3 3 (6.12%) Statistics
Operating Systems
1 2 (4.08%) Windows
2 1 (2.04%) Windows 10
2 1 (2.04%) Windows 7
2 1 (2.04%) Windows 8
Processes & Methodologies
1 34 (69.39%) ITIL
2 31 (63.27%) PRINCE2
3 30 (61.22%) Presales
4 29 (59.18%) Project Management
5 28 (57.14%) Continuous Improvement
6 27 (55.10%) CRM
7 26 (53.06%) ITIL V3
7 26 (53.06%) Line Management
7 26 (53.06%) Service Delivery
8 24 (48.98%) Business Development
8 24 (48.98%) Capacity Planning
8 24 (48.98%) Gantt Chart
8 24 (48.98%) IT Governance
8 24 (48.98%) Requirements Analysis
8 24 (48.98%) Service Management
8 24 (48.98%) Software Engineering
8 24 (48.98%) Technical Architecture
8 24 (48.98%) TOGAF
8 24 (48.98%) Zachman Framework
9 4 (8.16%) ITSM
Programming Languages
1 27 (55.10%) SQL
2 1 (2.04%) PowerShell
Qualifications
1 25 (51.02%) Degree
1 25 (51.02%) PMP
2 24 (48.98%) ISEB
2 24 (48.98%) PMI Certification
3 4 (8.16%) ITIL Certification
3 4 (8.16%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (10.20%) QA
System Software
1 28 (57.14%) VMware Infrastructure
2 24 (48.98%) Virtual Machines
3 2 (4.08%) Microsoft App-V
Systems Management
1 24 (48.98%) SCVMM
2 1 (2.04%) Microsoft Intune
2 1 (2.04%) SCCM
Vendors
1 28 (57.14%) Cisco
1 28 (57.14%) EMC
1 28 (57.14%) HP
1 28 (57.14%) IBM
1 28 (57.14%) NetApp
1 28 (57.14%) VMware
2 26 (53.06%) Oracle
3 24 (48.98%) BMC
3 24 (48.98%) CheckPoint
3 24 (48.98%) Citrix
3 24 (48.98%) Juniper
4 15 (30.61%) Microsoft
5 4 (8.16%) ServiceNow
5 4 (8.16%) Symantec
6 2 (4.08%) NEC
6 2 (4.08%) SAP
Birmingham
Computacenter
Salary: Competitive
Posted: 6 days ago
Birmingham
Intouch Games
Salary: £35000 - £40000 per annum + benefits (inc flexi hrs)
Posted: 4 days ago
Birmingham
greywood
Salary: £25000 - £30000 per annum + Benefits
Posted: 13 days ago