The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 106 123 -
Rank change year-on-year
+17 -
Permanent jobs citing Customer Engagement 22 2 0
As % of all permanent IT jobs located in Birmingham 1.06% 0.11% -
As % of the Processes & Methodologies category 1.25% 0.14% -
Number of salaries quoted 17 2 0
Average salary £50,000 £62,500 -
Average salary % change year-on-year
-20.00% -
UK excluding London average salary £50,000 £54,250 £50,000
% change year-on-year
-7.83% +8.50%
Customer Engagement
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
1757 1450 1216
As % of all permanent IT jobs located in Birmingham 84.96% 80.15% 81.12%
Number of salaries quoted 1441 1284 1041
Average salary £42,500 £42,500 £45,000
Average salary % change year-on-year
- -5.55%
90% offered a salary of more than £30,000 £31,500 £27,500
10% offered a salary of more than £65,000 £64,000 £70,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Customer Engagement
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Birmingham

Customer Engagement
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Birmingham region.

Customer Engagement Salary Trend in Birmingham

Customer Engagement
Top 30 Related IT Skills in Birmingham

For the 6 months to 12 February 2016, IT jobs across the Birmingham region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 20 (86.96%) Data Centre
2 16 (69.57%) ITIL
2 16 (69.57%) Project Management
3 15 (65.22%) Process Improvement
3 15 (65.22%) ServiceNow
4 11 (47.83%) Service Management
5 10 (43.48%) ITSM
5 10 (43.48%) Remedy
5 10 (43.48%) Remedy ITSM
6 6 (26.09%) Service Delivery
7 2 (8.70%) IaaS
7 2 (8.70%) Microsoft Azure
7 2 (8.70%) Presales
7 2 (8.70%) Line Management
8 1 (4.35%) Windows 10
8 1 (4.35%) Amazon AWS
8 1 (4.35%) PaaS
8 1 (4.35%) Capacity Planning
8 1 (4.35%) ITIL V3
8 1 (4.35%) Continuous Improvement
8 1 (4.35%) SCVMM
8 1 (4.35%) VMware Infrastructure
8 1 (4.35%) Amazon EC2
8 1 (4.35%) Software Engineering
8 1 (4.35%) Office 365
8 1 (4.35%) Windows 8
8 1 (4.35%) Zachman Framework
8 1 (4.35%) TOGAF
8 1 (4.35%) IT Governance
8 1 (4.35%) Requirements Analysis

Customer Engagement
Top Related IT Skills in Birmingham by Category

For the 6 months to 12 February 2016, IT jobs across the Birmingham region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Business Applications
1 10 (43.48%) Remedy ITSM
Cloud Services
1 2 (8.70%) IaaS
1 2 (8.70%) Microsoft Azure
2 1 (4.35%) Amazon AWS
2 1 (4.35%) Amazon EC2
2 1 (4.35%) Office 365
2 1 (4.35%) PaaS
Database & Business Intelligence
1 1 (4.35%) DB2
1 1 (4.35%) MySQL
1 1 (4.35%) SQL Server
General
1 1 (4.35%) Finance
1 1 (4.35%) Publishing
Job Titles
1 16 (69.57%) Project Manager
2 10 (43.48%) Implementation Manager
2 10 (43.48%) Implementation Project Manager
2 10 (43.48%) ITSM Project Manager
2 10 (43.48%) Project Implementation Manager
2 10 (43.48%) Service Management Manager
2 10 (43.48%) Service Management Project Manager
3 6 (26.09%) IT Manager
4 5 (21.74%) IT Project Manager
4 5 (21.74%) IT Services Manager
4 5 (21.74%) Service Implementation Manager
5 4 (17.39%) Technical Specialist
6 1 (4.35%) Architect
6 1 (4.35%) Business Change Manager
6 1 (4.35%) Business Project Manager
6 1 (4.35%) Change Manager
6 1 (4.35%) Change Project Manager
6 1 (4.35%) Consultant
6 1 (4.35%) Presales Consultant
6 1 (4.35%) Solutions Architect
Miscellaneous
1 20 (86.96%) Data Centre
2 1 (4.35%) CMDB
2 1 (4.35%) Computer Science
Operating Systems
1 1 (4.35%) Windows
1 1 (4.35%) Windows 10
1 1 (4.35%) Windows 8
Processes & Methodologies
1 16 (69.57%) ITIL
1 16 (69.57%) Project Management
2 15 (65.22%) Process Improvement
3 11 (47.83%) Service Management
4 10 (43.48%) ITSM
5 6 (26.09%) Service Delivery
6 2 (8.70%) Line Management
6 2 (8.70%) Presales
7 1 (4.35%) Business Development
7 1 (4.35%) Capacity Planning
7 1 (4.35%) Continuous Improvement
7 1 (4.35%) IT Governance
7 1 (4.35%) ITIL V3
7 1 (4.35%) PRINCE2
7 1 (4.35%) Requirements Analysis
7 1 (4.35%) Software Engineering
7 1 (4.35%) Stakeholder Management
7 1 (4.35%) Technical Architecture
7 1 (4.35%) TOGAF
7 1 (4.35%) Zachman Framework
Programming Languages
1 1 (4.35%) C
1 1 (4.35%) SQL
Qualifications
1 1 (4.35%) Degree
1 1 (4.35%) ISEB
1 1 (4.35%) PMI Certification
1 1 (4.35%) PMP
System Software
1 1 (4.35%) VMware Infrastructure
Systems Management
1 1 (4.35%) SCVMM
Vendors
1 15 (65.22%) ServiceNow
2 10 (43.48%) Remedy
3 1 (4.35%) BMC
3 1 (4.35%) CheckPoint
3 1 (4.35%) Cisco
3 1 (4.35%) Citrix
3 1 (4.35%) EMC
3 1 (4.35%) HP
3 1 (4.35%) IBM
3 1 (4.35%) Juniper
3 1 (4.35%) Microsoft
3 1 (4.35%) NetApp
3 1 (4.35%) Oracle
3 1 (4.35%) VMware
Birmingham, West Midlands (County)
Applause IT Innovation
Salary: £25000 - £30000 per annum + benefits!
Posted: 2 days ago
Birmingham, West Midlands (County)
Wickland Westcott
Salary: £80,000 per annum + bonus + benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £35000.00 - £40000.00 per annum + car allowance + bens
Posted: 4 days ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £50000.00 - £60000.00 per annum + car allowance + bens
Posted: 6 days ago
Birmingham
Applause IT Ltd
Salary: £22000 - £26000 per annum + benefits!
Posted: 15 days ago