The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 112 117 102
Rank change year-on-year
+5 -15
Permanent jobs requiring a Technical Support 22 16 27
As % of all permanent IT jobs located in Cambridgeshire 1.05% 0.71% 1.31%
As % of the Job Titles category 1.09% 0.73% 1.34%
Number of salaries quoted 18 10 25
Average salary £32,500 £35,000 £30,000
Average salary % change year-on-year
-7.14% +16.66%
90% offered a salary of more than £20,500 £19,850 £25,000
10% offered a salary of more than £46,484 £46,000 £82,500
UK excluding London average salary £29,000 £32,500 £30,000
% change year-on-year
-10.76% +8.33%
Technical Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridgeshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridgeshire
Permanent IT job ads with a match in the
Job Titles category
2013 2187 2011
As % of all permanent IT jobs located in Cambridgeshire 96.45% 96.86% 97.86%
Number of salaries quoted 1580 1761 1674
Average salary £42,500 £41,000 £40,000
Average salary % change year-on-year
+3.65% +2.50%
90% offered a salary of more than £27,500 £25,000 £27,500
10% offered a salary of more than £58,000 £55,000 £60,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Cambridgeshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Cambridgeshire

Technical Support
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Cambridgeshire region.

Technical Support Salary Trend in Cambridgeshire

Technical Support
Salary Histogram in Cambridgeshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Cambridgeshire region over the 3 months to 5 February 2016.

Technical Support Salary Histogram in Cambridgeshire

Technical Support
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Cambridgeshire region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge +7 19 £35,000 - 4
Peterborough +10 4 £18,500 -
Technical Support
East of England

Technical Support
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 5 February 2016, IT jobs across the Cambridgeshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 24 (48.98%) Windows
2 20 (40.82%) Active Directory
3 14 (28.57%) SLA
4 11 (22.45%) ITIL
5 10 (20.41%) WCF
5 10 (20.41%) SQL
5 10 (20.41%) IBM
5 10 (20.41%) BizTalk Server
6 9 (18.37%) Degree
7 8 (16.33%) Windows Server
8 7 (14.29%) VMware
9 6 (12.24%) VMware Infrastructure
9 6 (12.24%) Project Management
9 6 (12.24%) SQL Server
10 5 (10.20%) Internet
10 5 (10.20%) Microsoft
10 5 (10.20%) PowerShell
10 5 (10.20%) SQL Server 2008
10 5 (10.20%) SQL Server 2012
10 5 (10.20%) Windows 7
11 4 (8.16%) Exchange Server 2010
11 4 (8.16%) Windows 8
11 4 (8.16%) SCOM
11 4 (8.16%) WebSphere
11 4 (8.16%) WebSphere MQ
11 4 (8.16%) Citrix
11 4 (8.16%) MS Office
11 4 (8.16%) MS Excel
11 4 (8.16%) MS Exchange
12 3 (6.12%) Linux

Technical Support
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 5 February 2016, IT jobs across the Cambridgeshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (20.41%) BizTalk Server
2 4 (8.16%) Exchange Server 2010
2 4 (8.16%) MS Exchange
2 4 (8.16%) WebSphere
3 1 (2.04%) Exchange Server 2013
3 1 (2.04%) IBM Notes
3 1 (2.04%) Lync
Applications
1 4 (8.16%) MS Excel
1 4 (8.16%) MS Office
Business Applications
1 1 (2.04%) Dynamics AX
1 1 (2.04%) SAP Oil and Gas
Cloud Services
1 2 (4.08%) Office 365
Communications & Networking
1 5 (10.20%) Internet
2 3 (6.12%) LAN
2 3 (6.12%) TCP/IP
2 3 (6.12%) WAN
3 2 (4.08%) Wireless
4 1 (2.04%) ADSL
4 1 (2.04%) Bluetooth
4 1 (2.04%) DAB
4 1 (2.04%) DHCP
4 1 (2.04%) DNS
4 1 (2.04%) Firewall
4 1 (2.04%) Wi-Fi
Database & Business Intelligence
1 6 (12.24%) SQL Server
2 5 (10.20%) SQL Server 2008
2 5 (10.20%) SQL Server 2012
3 2 (4.08%) Text Mining
General
1 3 (6.12%) German Language
2 1 (2.04%) Electronics
2 1 (2.04%) Finance
2 1 (2.04%) Manufacturing
2 1 (2.04%) Marketing
2 1 (2.04%) Telecoms
Libraries, Frameworks & Software Standards
1 10 (20.41%) WCF
2 4 (8.16%) WebSphere MQ
3 3 (6.12%) .NET
4 1 (2.04%) XML
Miscellaneous
1 3 (6.12%) Analytical Skills
1 3 (6.12%) Computer Science
1 3 (6.12%) Mathematics
2 2 (4.08%) Client/Server
2 2 (4.08%) Health Informatics
2 2 (4.08%) Informatics
2 2 (4.08%) Life Science
3 1 (2.04%) Data Centre
3 1 (2.04%) PKI
3 1 (2.04%) Streaming Music
Operating Systems
1 24 (48.98%) Windows
2 8 (16.33%) Windows Server
3 5 (10.20%) Windows 7
4 4 (8.16%) Windows 8
5 3 (6.12%) Linux
5 3 (6.12%) Unix
6 1 (2.04%) Windows Server 2008
Processes & Methodologies
1 11 (22.45%) ITIL
2 6 (12.24%) Project Management
3 3 (6.12%) Data Protection
3 3 (6.12%) Incident Management
4 2 (4.08%) Analytics
5 1 (2.04%) Business Development
5 1 (2.04%) Business Intelligence
5 1 (2.04%) Digital Marketing
5 1 (2.04%) ERP
5 1 (2.04%) Presales
5 1 (2.04%) Programme Management
5 1 (2.04%) Resource Management
Programming Languages
1 10 (20.41%) SQL
2 5 (10.20%) PowerShell
3 3 (6.12%) Python
4 1 (2.04%) C
4 1 (2.04%) X++
Qualifications
1 9 (18.37%) Degree
2 2 (4.08%) Postgraduate
3 1 (2.04%) Microsoft Certification
Quality Assurance & Compliance
1 14 (28.57%) SLA
System Software
1 20 (40.82%) Active Directory
2 6 (12.24%) VMware Infrastructure
3 1 (2.04%) XenApp
3 1 (2.04%) XenDesktop
Systems Management
1 4 (8.16%) SCOM
2 2 (4.08%) Norton AntiVirus
3 1 (2.04%) Backup Exec
3 1 (2.04%) FortiGate
Vendors
1 10 (20.41%) IBM
2 7 (14.29%) VMware
3 5 (10.20%) Microsoft
4 4 (8.16%) Citrix
5 3 (6.12%) McAfee
5 3 (6.12%) Symantec
6 2 (4.08%) Cisco
7 1 (2.04%) Adobe
7 1 (2.04%) Apple
7 1 (2.04%) F5
7 1 (2.04%) HP
7 1 (2.04%) Lotus
7 1 (2.04%) SAP
7 1 (2.04%) Twitter
7 1 (2.04%) Websense
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