The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Cheshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 107 109 103
Rank change year-on-year
+2 -6
Permanent jobs requiring a Technical Support 10 10 26
As % of all permanent IT jobs located in Cheshire 0.58% 0.58% 1.40%
As % of the Job Titles category 0.61% 0.61% 1.47%
Number of salaries quoted 7 10 22
Average salary £32,500 £29,500 £25,500
Average salary % change year-on-year
+10.16% +15.68%
90% offered a salary of more than £20,900 £22,400 £19,800
10% offered a salary of more than £33,400 £44,750 £37,500
UK excluding London average salary £30,000 £28,000 £30,500
% change year-on-year
+7.14% -8.19%
Technical Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cheshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cheshire
Permanent IT job ads with a match in the
Job Titles category
1640 1635 1767
As % of all permanent IT jobs located in Cheshire 94.47% 95.17% 95.05%
Number of salaries quoted 1250 1207 1388
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £54,799 £51,200 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Cheshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Cheshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Cheshire

Technical Support
Salary Trend in Cheshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Cheshire region.

Technical Support Salary Trend in Cheshire

Technical Support
Salary Histogram in Cheshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Cheshire region over the 3 months to 30 March 2015.

Technical Support Salary Histogram in Cheshire

Technical Support
Job Locations in Cheshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Cheshire region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warrington +17 4 £17,000 -51.42%
Wilmslow -2 3 £32,500 +51.16% 1
Runcorn -2 2 £28,250 +16.49%
Crewe - 1 £30,000 -
Technical Support
North West

Technical Support
Top 30 Related IT Skills in Cheshire

For the 6 months to 30 March 2015, IT jobs across the Cheshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 13 (81.25%) Windows
2 8 (50.00%) VPN
2 8 (50.00%) DNS
2 8 (50.00%) Microsoft
3 7 (43.75%) SLA
3 7 (43.75%) SQL
4 6 (37.50%) SQL Server
4 6 (37.50%) Cisco
4 6 (37.50%) MS Exchange
4 6 (37.50%) Broadband
4 6 (37.50%) VoIP
4 6 (37.50%) TCP/IP
5 5 (31.25%) DHCP
5 5 (31.25%) Active Directory
5 5 (31.25%) Citrix
5 5 (31.25%) WAN
5 5 (31.25%) LAN
5 5 (31.25%) Security Management
5 5 (31.25%) VMware
5 5 (31.25%) Windows Server 2008
5 5 (31.25%) XenApp
6 4 (25.00%) XenDesktop
6 4 (25.00%) SAN
6 4 (25.00%) Project Management
6 4 (25.00%) Avaya
6 4 (25.00%) MS Office
6 4 (25.00%) SharePoint
7 3 (18.75%) Web Services
7 3 (18.75%) ITIL
7 3 (18.75%) Linux

Technical Support
Top Related IT Skills in Cheshire by Category

For the 6 months to 30 March 2015, IT jobs across the Cheshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (37.50%) MS Exchange
2 4 (25.00%) SharePoint
3 2 (12.50%) Exchange Server 2010
3 2 (12.50%) IIS
4 1 (6.25%) Apache
4 1 (6.25%) Exstream Dialogue
Applications
1 4 (25.00%) MS Office
2 1 (6.25%) PrintSoft PReS
Business Applications
1 1 (6.25%) Exstream
Cloud Services
1 3 (18.75%) Amazon AWS
2 2 (12.50%) Office 365
Communications & Networking
1 8 (50.00%) VPN
1 8 (50.00%) DNS
2 6 (37.50%) Broadband
2 6 (37.50%) VoIP
2 6 (37.50%) TCP/IP
3 5 (31.25%) DHCP
3 5 (31.25%) WAN
3 5 (31.25%) LAN
4 4 (25.00%) SAN
5 3 (18.75%) Firewall
5 3 (18.75%) Wireless
5 3 (18.75%) SMTP
6 1 (6.25%) IP Telephony
Database & Business Intelligence
1 6 (37.50%) SQL Server
2 1 (6.25%) Crystal Reports
General
1 2 (12.50%) Finance
2 1 (6.25%) Marketing
Libraries, Frameworks & Software Standards
1 3 (18.75%) Web Services
2 2 (12.50%) .NET
3 1 (6.25%) ASP.NET
3 1 (6.25%) CSS
3 1 (6.25%) HTML
Miscellaneous
1 3 (18.75%) Mobile App
2 1 (6.25%) Xbox
2 1 (6.25%) IVR
Operating Systems
1 13 (81.25%) Windows
2 5 (31.25%) Windows Server 2008
3 3 (18.75%) Linux
4 2 (12.50%) Windows 7
4 2 (12.50%) Windows 8
5 1 (6.25%) UNIX
5 1 (6.25%) Windows 2000 Server
Processes & Methodologies
1 5 (31.25%) Security Management
2 4 (25.00%) Project Management
3 3 (18.75%) Service Management
3 3 (18.75%) ITIL
3 3 (18.75%) Information Security
3 3 (18.75%) Vulnerability Assessment
3 3 (18.75%) Load Balancing
3 3 (18.75%) Change Control
3 3 (18.75%) DevOps
3 3 (18.75%) Information Security Management
4 1 (6.25%) Time Management
4 1 (6.25%) Network Management
4 1 (6.25%) Incident Management
4 1 (6.25%) Business Development
4 1 (6.25%) CRM
4 1 (6.25%) Change Management
Programming Languages
1 7 (43.75%) SQL
2 1 (6.25%) Shell Script
2 1 (6.25%) PowerShell
2 1 (6.25%) C#
2 1 (6.25%) JavaScript
Qualifications
1 1 (6.25%) MCSE
1 1 (6.25%) Microsoft Certification
1 1 (6.25%) VMware Certified Professional (VCP)
1 1 (6.25%) MCITP
Quality Assurance & Compliance
1 7 (43.75%) SLA
2 3 (18.75%) ISO/IEC 27001
System Software
1 5 (31.25%) Active Directory
1 5 (31.25%) XenApp
2 4 (25.00%) XenDesktop
3 3 (18.75%) VMware Infrastructure
3 3 (18.75%) XenServer
4 1 (6.25%) VMware ESX
Systems Management
1 1 (6.25%) WSUS
Vendors
1 8 (50.00%) Microsoft
2 6 (37.50%) Cisco
3 5 (31.25%) Citrix
3 5 (31.25%) VMware
4 4 (25.00%) Avaya
5 3 (18.75%) Toshiba
5 3 (18.75%) BT
6 2 (12.50%) McAfee
7 1 (6.25%) Genesys
7 1 (6.25%) HP
7 1 (6.25%) T-Plan
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