The statistics below represent IT jobs advertised across the North West region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
Technical Support
Rank 189 208 219
Rank change year-on-year
+19 +11
Permanent jobs requiring a Technical Support 43 53 48
As % of all permanent IT jobs located in the North West 0.76% 0.83% 0.67%
As % of the Job Titles category 0.79% 0.85% 0.69%
Number of salaries quoted 41 43 46
Median salary £22,500 £28,000 £27,500
Median salary % change year-on-year
-19.64% +1.81%
90% offered a salary of more than £17,000 £19,200 £22,250
10% offered a salary of more than £40,000 £35,000 £43,750
UK excluding London median salary £27,500 £30,000 £28,500
% change year-on-year
-8.33% +5.26%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5471 6204 6932
As % of all permanent IT jobs located in the North West 97.11% 96.65% 97.03%
Number of salaries quoted 4642 4947 5573
Median salary £40,000 £40,000 £36,500
Median salary % change year-on-year
- +9.58%
90% offered a salary of more than £24,000 £24,690 £24,000
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 3 May 2016.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 21 £38,000 +43.39% 3
Cheshire +37 20 £17,000 -47.28% 1
Merseyside +7 2 £32,500 -7.80%
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 3 May 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Technical Support in the job title.

1 66 (57.39%) Windows
2 43 (37.39%) Microsoft
3 40 (34.78%) Windows Server
4 35 (30.43%) SQL
5 34 (29.57%) Telecoms
5 34 (29.57%) Analytical Skills
6 33 (28.70%) MS Excel
6 33 (28.70%) Active Directory
7 30 (26.09%) VMware
7 30 (26.09%) ITIL
8 28 (24.35%) Broadband
8 28 (24.35%) Windows Server 2008
9 24 (20.87%) LAN
9 24 (20.87%) MS Exchange
10 23 (20.00%) IIS
11 22 (19.13%) Linux
11 22 (19.13%) Internet
11 22 (19.13%) Windows Server 2012
12 20 (17.39%) Firewall
12 20 (17.39%) TCP/IP
13 19 (16.52%) VPN
13 19 (16.52%) Windows 7
14 16 (13.91%) VMware Infrastructure
14 16 (13.91%) NetApp
14 16 (13.91%) Service Management
14 16 (13.91%) Disaster Recovery
15 15 (13.04%) SAN
15 15 (13.04%) Android
16 14 (12.17%) Cisco
16 14 (12.17%) Oracle

Technical Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (20.87%) MS Exchange
2 23 (20.00%) IIS
3 12 (10.43%) Exchange Server 2010
4 7 (6.09%) Exchange Server 2013
5 5 (4.35%) Tomcat
6 4 (3.48%) Exchange Server 2007
6 4 (3.48%) JBoss
6 4 (3.48%) SharePoint
6 4 (3.48%) WebLogic
6 4 (3.48%) WebSphere
7 3 (2.61%) IBM Notes
7 3 (2.61%) SharePoint 2010
8 1 (0.87%) Skype for Business
Applications
1 33 (28.70%) MS Excel
2 8 (6.96%) MS Office
Business Applications
1 1 (0.87%) Dynamics AX
1 1 (0.87%) Infor SunSystems
Cloud Services
1 7 (6.09%) Office 365
2 4 (3.48%) PaaS
2 4 (3.48%) SaaS
3 1 (0.87%) Amazon AWS
3 1 (0.87%) Microsoft Azure
Communications & Networking
1 28 (24.35%) Broadband
2 24 (20.87%) LAN
3 22 (19.13%) Internet
4 20 (17.39%) Firewall
4 20 (17.39%) TCP/IP
5 19 (16.52%) VPN
6 15 (13.04%) SAN
7 13 (11.30%) NAS
8 11 (9.57%) DHCP
8 11 (9.57%) DNS
8 11 (9.57%) WAN
9 9 (7.83%) Ethernet
9 9 (7.83%) Wireless
10 8 (6.96%) FTP
11 7 (6.09%) ADSL
12 6 (5.22%) IPv4
13 5 (4.35%) VoIP
14 4 (3.48%) IP Telephony
14 4 (3.48%) Wi-Fi
14 4 (3.48%) WLAN
Database & Business Intelligence
1 14 (12.17%) SQL Server
2 6 (5.22%) BusinessObjects
3 5 (4.35%) SQL Server 2008
4 4 (3.48%) SQL Server 2012
5 1 (0.87%) Data Warehouse
5 1 (0.87%) Oracle Database
5 1 (0.87%) SQL Server 2005
5 1 (0.87%) SQL Server Reporting Services
Development Applications
1 2 (1.74%) VSS/SourceSafe
2 1 (0.87%) MSI
2 1 (0.87%) Team Foundation Server
2 1 (0.87%) WiX
General
1 34 (29.57%) Telecoms
2 7 (6.09%) Retail
3 4 (3.48%) Automotive
3 4 (3.48%) Finance
3 4 (3.48%) Legal
4 2 (1.74%) Law
4 2 (1.74%) Manufacturing
5 1 (0.87%) French Language
5 1 (0.87%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 7 (6.09%) Web Services
2 5 (4.35%) XML
3 4 (3.48%) .NET
3 4 (3.48%) .NET Framework
3 4 (3.48%) HTML
3 4 (3.48%) Middleware
Miscellaneous
1 34 (29.57%) Analytical Skills
2 8 (6.96%) Data Centre
3 6 (5.22%) Driving Licence
4 4 (3.48%) Clustering
4 4 (3.48%) HP StoreVirtual
5 3 (2.61%) FlexPod
5 3 (2.61%) Informatics
6 2 (1.74%) EPoS
6 2 (1.74%) Management Information System
7 1 (0.87%) Blackberry
7 1 (0.87%) BYOD
7 1 (0.87%) Computer Science
7 1 (0.87%) Enterprise Software
7 1 (0.87%) FMCG
7 1 (0.87%) Hybrid Cloud
7 1 (0.87%) iPad
7 1 (0.87%) Life Science
7 1 (0.87%) Mobile App
7 1 (0.87%) NHS
7 1 (0.87%) Video Conferencing
Operating Systems
1 66 (57.39%) Windows
2 40 (34.78%) Windows Server
3 28 (24.35%) Windows Server 2008
4 22 (19.13%) Linux
4 22 (19.13%) Windows Server 2012
5 19 (16.52%) Windows 7
6 15 (13.04%) Android
7 12 (10.43%) Apple iOS
7 12 (10.43%) Unix
8 7 (6.09%) Windows 8
9 6 (5.22%) Data ONTAP
9 6 (5.22%) Mac OS X
10 4 (3.48%) CentOS
10 4 (3.48%) Windows 10
10 4 (3.48%) Windows Server 2003
11 3 (2.61%) Windows XP
12 1 (0.87%) Windows CE
Processes & Methodologies
1 30 (26.09%) ITIL
2 16 (13.91%) Disaster Recovery
2 16 (13.91%) Service Management
3 9 (7.83%) Continuous Improvement
3 9 (7.83%) Time Management
4 8 (6.96%) Business Continuity
4 8 (6.96%) Configuration Management
4 8 (6.96%) ERP
4 8 (6.96%) Software Licensing
5 6 (5.22%) PRINCE2
5 6 (5.22%) Stakeholder Engagement
6 5 (4.35%) Coaching
6 5 (4.35%) Incident Management
7 4 (3.48%) Change Management
7 4 (3.48%) Kalman Filter
7 4 (3.48%) Mentoring
7 4 (3.48%) Project Management
7 4 (3.48%) Root Cause Analysis
7 4 (3.48%) Web Filtering
8 3 (2.61%) ITIL V2
Programming Languages
1 35 (30.43%) SQL
2 9 (7.83%) PowerShell
3 4 (3.48%) C++
Qualifications
1 13 (11.30%) Microsoft Certification
2 10 (8.70%) VMware Certified Professional (VCP)
3 8 (6.96%) CCNA
3 8 (6.96%) Cisco Certification
4 7 (6.09%) Degree
5 6 (5.22%) NCDA
6 4 (3.48%) MCSE
7 3 (2.61%) MCP
7 3 (2.61%) MCTS
7 3 (2.61%) NCIE
8 2 (1.74%) MCITP
9 1 (0.87%) CCA
9 1 (0.87%) Citrix Certification
Quality Assurance & Compliance
1 7 (6.09%) SLA
System Software
1 33 (28.70%) Active Directory
2 16 (13.91%) VMware Infrastructure
3 7 (6.09%) XenDesktop
4 6 (5.22%) Hyper-V
5 4 (3.48%) vSphere
6 1 (0.87%) Terminal Services
6 1 (0.87%) Xen
6 1 (0.87%) XenApp
Systems Management
1 4 (3.48%) SCOM
2 3 (2.61%) McAfee ePO
2 3 (2.61%) SCCM
2 3 (2.61%) SCOrch
3 1 (0.87%) XenMobile
Vendors
1 43 (37.39%) Microsoft
2 30 (26.09%) VMware
3 16 (13.91%) NetApp
4 14 (12.17%) Cisco
4 14 (12.17%) Oracle
5 11 (9.57%) Citrix
6 7 (6.09%) Teradata
7 5 (4.35%) HP
8 4 (3.48%) Mitel
9 3 (2.61%) Apple
9 3 (2.61%) CommVault
9 3 (2.61%) EMC
9 3 (2.61%) Intel Security
9 3 (2.61%) Lotus
10 1 (0.87%) F5
10 1 (0.87%) Google
10 1 (0.87%) Meraki
10 1 (0.87%) MobileIron
10 1 (0.87%) Motorola
10 1 (0.87%) NetSuite
Cheshire
Chess Telecom
Posted: 5 days ago
Sale, Cheshire
Insight Media Internet Limited
Salary: From £30,000 to £35,000 per annum Subject to skills and experience
Posted: 7 days ago
Manchester, Lancashire
The Co-operative Group
Salary: Up to £43,000 per annum + excellent benefits
Posted: 14 days ago
Manchester
Applause IT Ltd
Salary: £28000 - £36000 per annum + on call + bens
Posted: 20 days ago