The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 198 219 191
Rank change year-on-year
+21 -28
Permanent jobs requiring a Technical Support 46 34 70
As % of all permanent IT jobs located in the North West 0.70% 0.49% 0.95%
As % of the Job Titles category 0.73% 0.52% 0.99%
Number of salaries quoted 36 32 63
Average salary £29,250 £25,000 £25,500
Average salary % change year-on-year
+17.00% -1.96%
90% offered a salary of more than £19,500 £22,000 £19,500
10% offered a salary of more than £35,000 £35,000 £37,500
UK excluding London average salary £30,000 £28,000 £30,500
% change year-on-year
+7.14% -8.19%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6293 6581 7036
As % of all permanent IT jobs located in the North West 95.25% 95.10% 95.60%
Number of salaries quoted 5070 5356 5916
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £24,000 £24,500 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 27 March 2015.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +18 32 £30,000 +20.00% 9
Cheshire +2 8 £30,000 +1.69% 2
Lancashire - 4 £19,000 - 1
Merseyside +12 2 £50,000 +170.27%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 27 March 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 68 (71.58%) Microsoft
2 53 (55.79%) Windows
3 43 (45.26%) MS Excel
4 41 (43.16%) SQL Server
5 34 (35.79%) Active Directory
6 33 (34.74%) MS Exchange
7 29 (30.53%) Cisco
8 28 (29.47%) VMware
9 27 (28.42%) VPN
10 25 (26.32%) Citrix
11 24 (25.26%) MS Office
11 24 (25.26%) SAN
12 23 (24.21%) Degree
12 23 (24.21%) VMware Infrastructure
12 23 (24.21%) Hyper-V
13 22 (23.16%) LAN
14 21 (22.11%) DHCP
15 19 (20.00%) DNS
15 19 (20.00%) Firewall
15 19 (20.00%) XenDesktop
16 18 (18.95%) SQL
16 18 (18.95%) Linux
17 16 (16.84%) ITIL
17 16 (16.84%) IIS
18 15 (15.79%) NetApp
19 13 (13.68%) WAN
19 13 (13.68%) VoIP
19 13 (13.68%) Windows XP
20 12 (12.63%) TCP/IP
20 12 (12.63%) Exchange Server 2010

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 27 March 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (34.74%) MS Exchange
2 16 (16.84%) IIS
3 12 (12.63%) Exchange Server 2010
4 8 (8.42%) Exchange Server 2003
5 7 (7.37%) Exchange Server 2007
6 5 (5.26%) SharePoint
7 2 (2.11%) Apache
8 1 (1.05%) Tomcat
8 1 (1.05%) Exstream Dialogue
8 1 (1.05%) WebSphere
8 1 (1.05%) Exchange Server 2013
Applications
1 43 (45.26%) MS Excel
2 24 (25.26%) MS Office
3 12 (12.63%) MS PowerPoint
4 1 (1.05%) MS Visio
4 1 (1.05%) PrintSoft PReS
Business Applications
1 1 (1.05%) Maximo
1 1 (1.05%) Exstream
1 1 (1.05%) Dynamics CRM
1 1 (1.05%) Dynamics AX
1 1 (1.05%) Dynamics GP
1 1 (1.05%) FRx
1 1 (1.05%) Markit EDM
Cloud Services
1 3 (3.16%) Office 365
2 1 (1.05%) Amazon AWS
Communications & Networking
1 27 (28.42%) VPN
2 24 (25.26%) SAN
3 22 (23.16%) LAN
4 21 (22.11%) DHCP
5 19 (20.00%) DNS
5 19 (20.00%) Firewall
6 13 (13.68%) VoIP
6 13 (13.68%) WAN
7 12 (12.63%) TCP/IP
8 11 (11.58%) Wireless
9 10 (10.53%) NAS
10 8 (8.42%) Cisco IOS
11 7 (7.37%) IPv4
11 7 (7.37%) Ethernet
11 7 (7.37%) WLAN
12 6 (6.32%) Internet
13 4 (4.21%) Wi-Fi
13 4 (4.21%) Broadband
13 4 (4.21%) GPRS
13 4 (4.21%) FTP
Database & Business Intelligence
1 41 (43.16%) SQL Server
2 11 (11.58%) SQL Server 2008
3 7 (7.37%) SQL Server 2005
4 4 (4.21%) Oracle Database
4 4 (4.21%) Oracle Reports
5 2 (2.11%) MySQL
6 1 (1.05%) Relational Database
6 1 (1.05%) MS Access
6 1 (1.05%) SQL Server 2000
6 1 (1.05%) Crystal Reports
Development Applications
1 4 (4.21%) Oracle Forms
2 1 (1.05%) WinDbg
General
1 11 (11.58%) Manufacturing
2 7 (7.37%) Finance
3 4 (4.21%) Games
4 3 (3.16%) Telecoms
4 3 (3.16%) Legal
4 3 (3.16%) Marketing
5 2 (2.11%) Advertising
6 1 (1.05%) Banking
6 1 (1.05%) Retail
6 1 (1.05%) Financial Institution
6 1 (1.05%) Aerospace
Libraries, Frameworks & Software Standards
1 5 (5.26%) XML
2 4 (4.21%) .NET
3 1 (1.05%) J2EE
3 1 (1.05%) ASP.NET
3 1 (1.05%) CSS
3 1 (1.05%) Web Services
3 1 (1.05%) ODBC
3 1 (1.05%) WSDL
3 1 (1.05%) WebSphere MQ
3 1 (1.05%) OLE DB
3 1 (1.05%) .NET Framework
3 1 (1.05%) HTML
Miscellaneous
1 7 (7.37%) Clustering
2 6 (6.32%) Analytical Skills
3 5 (5.26%) Management Information System
4 4 (4.21%) Smart Meter
5 3 (3.16%) Computer Science
6 2 (2.11%) Blackberry
7 1 (1.05%) Mainframe
7 1 (1.05%) Client/Server
7 1 (1.05%) Video Conferencing
7 1 (1.05%) IVR
7 1 (1.05%) Derivative
7 1 (1.05%) Open Source
7 1 (1.05%) Mobile App
7 1 (1.05%) Enterprise Software
7 1 (1.05%) Xbox
Operating Systems
1 53 (55.79%) Windows
2 18 (18.95%) Linux
3 13 (13.68%) Windows XP
4 11 (11.58%) Windows 7
5 10 (10.53%) Windows 8
6 7 (7.37%) Android
7 6 (6.32%) Windows Server 2008
8 4 (4.21%) UNIX
8 4 (4.21%) Windows Server 2003
9 3 (3.16%) Mac OS X
9 3 (3.16%) Windows Server 2012
10 1 (1.05%) Windows 2000 Server
10 1 (1.05%) CentOS
10 1 (1.05%) Debian
10 1 (1.05%) Windows Mobile
10 1 (1.05%) Windows Vista
Processes & Methodologies
1 16 (16.84%) ITIL
2 10 (10.53%) Project Management
2 10 (10.53%) Business Continuity
3 9 (9.47%) Incident Management
4 8 (8.42%) Service Management
4 8 (8.42%) ERP
5 7 (7.37%) Kalman Filter
6 5 (5.26%) Change Management
7 4 (4.21%) Line Management
7 4 (4.21%) Security Testing
7 4 (4.21%) Information Assurance
7 4 (4.21%) Software Testing
8 3 (3.16%) Time Management
8 3 (3.16%) Data Protection
8 3 (3.16%) Security Management
8 3 (3.16%) Continuous Improvement
8 3 (3.16%) PRINCE2
9 2 (2.11%) CRM
9 2 (2.11%) Mentoring
9 2 (2.11%) Network Management
Programming Languages
1 18 (18.95%) SQL
2 7 (7.37%) C#
3 2 (2.11%) Java
3 2 (2.11%) JavaScript
4 1 (1.05%) VBScript
4 1 (1.05%) Shell Script
4 1 (1.05%) PowerShell
Qualifications
1 23 (24.21%) Degree
2 9 (9.47%) Microsoft Certification
3 6 (6.32%) MCITP
3 6 (6.32%) MCP
3 6 (6.32%) MCSE
4 4 (4.21%) MCSA
5 2 (2.11%) MCTS
6 1 (1.05%) VMware Certified Professional (VCP)
6 1 (1.05%) CCNA
6 1 (1.05%) Cisco Certification
Quality Assurance & Compliance
1 7 (7.37%) SLA
2 2 (2.11%) ISO/IEC 27001
System Software
1 34 (35.79%) Active Directory
2 23 (24.21%) VMware Infrastructure
2 23 (24.21%) Hyper-V
3 19 (20.00%) XenDesktop
4 8 (8.42%) vSphere
5 6 (6.32%) XenApp
6 4 (4.21%) XenServer
7 1 (1.05%) VMware ESXi
7 1 (1.05%) VMware ESX
Systems Management
1 4 (4.21%) Backup Exec
2 1 (1.05%) WSUS
2 1 (1.05%) SCCM
Vendors
1 68 (71.58%) Microsoft
2 29 (30.53%) Cisco
3 28 (29.47%) VMware
4 25 (26.32%) Citrix
5 15 (15.79%) NetApp
6 9 (9.47%) HP
7 7 (7.37%) Oracle
7 7 (7.37%) EMC
7 7 (7.37%) Meraki
8 4 (4.21%) Dell
8 4 (4.21%) Avaya
9 3 (3.16%) Symantec
9 3 (3.16%) Toshiba
9 3 (3.16%) BT
10 2 (2.11%) McAfee
10 2 (2.11%) IBM
11 1 (1.05%) SAP
11 1 (1.05%) Unisys
11 1 (1.05%) Genesys
11 1 (1.05%) Lotus
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Roc Search
Posted: 8 hours ago
Stockport, Cheshire
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Salary: From £25,000 to £27,000 per annum
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Manchester, Cheshire, Altrincham, Stockport,...
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