The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Technical Support
Rank 188 208 187
Rank change year-on-year
+20 -21
Permanent jobs requiring a Technical Support 53 46 65
As % of all permanent IT jobs located in the North West 0.81% 0.65% 0.89%
As % of the Job Titles category 0.85% 0.68% 0.93%
Number of salaries quoted 43 45 62
Average salary £28,000 £26,500 £27,500
Average salary % change year-on-year
+5.66% -3.63%
90% offered a salary of more than £19,200 £22,000 £19,250
10% offered a salary of more than £34,800 £42,500 £37,500
UK excluding London average salary £30,000 £28,500 £30,500
% change year-on-year
+5.26% -6.55%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6208 6720 6975
As % of all permanent IT jobs located in the North West 95.30% 95.51% 95.30%
Number of salaries quoted 4954 5439 5861
Average salary £40,000 £37,000 £35,000
Average salary % change year-on-year
+8.10% +5.71%
90% offered a salary of more than £24,714 £24,500 £23,500
10% offered a salary of more than £55,000 £51,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 28 April 2015.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 33 £27,000 +8.00% 2
Cheshire 0 13 £32,250 +12.17%
Lancashire - 4 £19,000 -
Merseyside +17 3 £41,500 -7.77% 2
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 28 April 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 66 (70.21%) Microsoft
2 54 (57.45%) Windows
3 43 (45.74%) SQL Server
4 36 (38.30%) MS Excel
4 36 (38.30%) MS Exchange
5 34 (36.17%) Active Directory
6 32 (34.04%) VPN
7 30 (31.91%) Cisco
7 30 (31.91%) VMware
8 26 (27.66%) Hyper-V
9 24 (25.53%) SAN
9 24 (25.53%) DNS
10 23 (24.47%) DHCP
10 23 (24.47%) LAN
10 23 (24.47%) Firewall
10 23 (24.47%) VMware Infrastructure
11 22 (23.40%) Citrix
11 22 (23.40%) MS Office
12 21 (22.34%) Degree
13 20 (21.28%) Linux
14 19 (20.21%) SQL
14 19 (20.21%) XenDesktop
15 18 (19.15%) IIS
16 17 (18.09%) TCP/IP
16 17 (18.09%) VoIP
17 16 (17.02%) NetApp
18 15 (15.96%) ITIL
19 14 (14.89%) Exchange Server 2010
19 14 (14.89%) SQL Server 2008
19 14 (14.89%) WAN

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 28 April 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (38.30%) MS Exchange
2 18 (19.15%) IIS
3 14 (14.89%) Exchange Server 2010
4 10 (10.64%) Exchange Server 2003
5 9 (9.57%) Exchange Server 2007
6 8 (8.51%) SharePoint
7 3 (3.19%) Apache
8 2 (2.13%) Exchange Server 2013
9 1 (1.06%) Tomcat
9 1 (1.06%) Exstream Dialogue
9 1 (1.06%) WebSphere
Applications
1 36 (38.30%) MS Excel
2 22 (23.40%) MS Office
3 12 (12.77%) MS PowerPoint
4 1 (1.06%) MS Visio
4 1 (1.06%) PrintSoft PReS
Business Applications
1 1 (1.06%) Maximo
1 1 (1.06%) Exstream
1 1 (1.06%) Markit EDM
Cloud Services
1 4 (4.26%) Amazon AWS
2 2 (2.13%) Office 365
3 1 (1.06%) SaaS
Communications & Networking
1 32 (34.04%) VPN
2 24 (25.53%) DNS
2 24 (25.53%) SAN
3 23 (24.47%) LAN
3 23 (24.47%) DHCP
3 23 (24.47%) Firewall
4 17 (18.09%) VoIP
4 17 (18.09%) TCP/IP
5 14 (14.89%) WAN
6 11 (11.70%) Wireless
7 10 (10.64%) NAS
8 9 (9.57%) Cisco IOS
8 9 (9.57%) WLAN
9 8 (8.51%) Ethernet
9 8 (8.51%) IPv4
10 7 (7.45%) Broadband
11 6 (6.38%) Internet
12 4 (4.26%) GPRS
12 4 (4.26%) FTP
12 4 (4.26%) SMTP
Database & Business Intelligence
1 43 (45.74%) SQL Server
2 14 (14.89%) SQL Server 2008
3 9 (9.57%) SQL Server 2005
4 4 (4.26%) Oracle Database
4 4 (4.26%) Oracle Reports
5 2 (2.13%) MySQL
6 1 (1.06%) Relational Database
6 1 (1.06%) MS Access
6 1 (1.06%) SQL Server 2000
6 1 (1.06%) Crystal Reports
Development Applications
1 4 (4.26%) Oracle Forms
2 1 (1.06%) WinDbg
General
1 8 (8.51%) Manufacturing
2 7 (7.45%) Finance
3 5 (5.32%) Games
4 3 (3.19%) Legal
5 2 (2.13%) Marketing
6 1 (1.06%) Dutch Language
6 1 (1.06%) French Language
6 1 (1.06%) German Language
6 1 (1.06%) Italian Language
6 1 (1.06%) Spanish Language
6 1 (1.06%) Banking
6 1 (1.06%) Retail
6 1 (1.06%) Aerospace
6 1 (1.06%) Financial Institution
6 1 (1.06%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (4.26%) Web Services
1 4 (4.26%) .NET
2 2 (2.13%) HTML
2 2 (2.13%) CSS
2 2 (2.13%) XML
3 1 (1.06%) ODBC
3 1 (1.06%) WSDL
3 1 (1.06%) WebSphere MQ
3 1 (1.06%) OLE DB
3 1 (1.06%) .NET Framework
3 1 (1.06%) jQuery
3 1 (1.06%) HTML5
3 1 (1.06%) CSS3
3 1 (1.06%) J2EE
3 1 (1.06%) ASP.NET
3 1 (1.06%) COM
Miscellaneous
1 7 (7.45%) Clustering
2 5 (5.32%) Management Information System
3 4 (4.26%) Smart Meter
3 4 (4.26%) Mobile App
3 4 (4.26%) Analytical Skills
4 3 (3.19%) Computer Science
5 2 (2.13%) Enterprise Software
6 1 (1.06%) Xbox
6 1 (1.06%) Open Source
6 1 (1.06%) IVR
6 1 (1.06%) Derivative
6 1 (1.06%) Client/Server
6 1 (1.06%) Blackberry
6 1 (1.06%) Mainframe
Operating Systems
1 54 (57.45%) Windows
2 20 (21.28%) Linux
3 13 (13.83%) Windows XP
4 11 (11.70%) Windows 8
5 8 (8.51%) Android
6 7 (7.45%) Windows 7
7 6 (6.38%) Windows Server 2008
8 4 (4.26%) UNIX
9 3 (3.19%) Mac OS X
10 2 (2.13%) Windows Server 2003
10 2 (2.13%) Windows Server 2012
11 1 (1.06%) Debian
11 1 (1.06%) Windows 2000 Server
11 1 (1.06%) CentOS
Processes & Methodologies
1 15 (15.96%) ITIL
2 11 (11.70%) Project Management
2 11 (11.70%) Service Management
3 10 (10.64%) Business Continuity
3 10 (10.64%) Incident Management
4 9 (9.57%) ERP
5 7 (7.45%) Kalman Filter
6 5 (5.32%) Change Management
6 5 (5.32%) Security Management
7 4 (4.26%) Vulnerability Assessment
7 4 (4.26%) Software Testing
7 4 (4.26%) Information Security
7 4 (4.26%) Information Security Management
7 4 (4.26%) Line Management
7 4 (4.26%) Mentoring
7 4 (4.26%) Change Control
7 4 (4.26%) Information Assurance
7 4 (4.26%) Security Testing
7 4 (4.26%) Load Balancing
7 4 (4.26%) DevOps
Programming Languages
1 19 (20.21%) SQL
2 4 (4.26%) C#
3 3 (3.19%) JavaScript
4 2 (2.13%) Java
5 1 (1.06%) VBScript
5 1 (1.06%) Shell Script
Qualifications
1 21 (22.34%) Degree
2 5 (5.32%) MCP
3 4 (4.26%) Microsoft Certification
4 3 (3.19%) MCITP
4 3 (3.19%) MCSE
5 2 (2.13%) MCSA
6 1 (1.06%) CCNA
6 1 (1.06%) Cisco Certification
6 1 (1.06%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (10.64%) SLA
2 5 (5.32%) ISO/IEC 27001
System Software
1 34 (36.17%) Active Directory
2 26 (27.66%) Hyper-V
3 23 (24.47%) VMware Infrastructure
4 19 (20.21%) XenDesktop
5 8 (8.51%) vSphere
6 5 (5.32%) XenApp
7 4 (4.26%) XenServer
8 1 (1.06%) VMware ESX
8 1 (1.06%) VMware ESXi
Systems Management
1 2 (2.13%) Backup Exec
2 1 (1.06%) WSUS
Vendors
1 66 (70.21%) Microsoft
2 30 (31.91%) Cisco
2 30 (31.91%) VMware
3 22 (23.40%) Citrix
4 16 (17.02%) NetApp
5 9 (9.57%) EMC
6 8 (8.51%) HP
7 7 (7.45%) Oracle
7 7 (7.45%) Meraki
8 4 (4.26%) Avaya
9 3 (3.19%) Toshiba
9 3 (3.19%) BT
10 2 (2.13%) Dell
10 2 (2.13%) IBM
11 1 (1.06%) SAP
11 1 (1.06%) Unisys
11 1 (1.06%) Genesys
11 1 (1.06%) Alias
11 1 (1.06%) Symantec
11 1 (1.06%) McAfee
Liverpool, Merseyside
Ashdown IT
Salary: £34000 - £36500 per annum
Posted: 4 days ago
Manchester, Lancashire
Techsearch Technology
Salary: From £20,000 to £40,000 per annum Plus benefits
Posted: 6 days ago
Manchester
Computer Futures
Salary: competitive
Posted: 8 days ago
Liverpool
Nigel Frank International Limited - Newcastle
Salary: £60000 per annum
Posted: 21 days ago