The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 203 202 204
Rank change year-on-year
-1 +2
Permanent jobs requiring a Technical Support 47 42 72
As % of all permanent IT jobs located in the North West 0.64% 0.62% 0.90%
As % of the Job Titles category 0.68% 0.65% 0.93%
Number of salaries quoted 45 32 63
Average salary £27,000 £30,000 £27,500
Average salary % change year-on-year
-10.00% +9.09%
90% offered a salary of more than £21,000 £21,000 £19,650
10% offered a salary of more than £35,000 £40,000 £36,750
UK excluding London average salary £30,000 £31,500 £30,000
% change year-on-year
-4.76% +5.00%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6950 6476 7701
As % of all permanent IT jobs located in the North West 94.34% 95.35% 96.56%
Number of salaries quoted 5973 5486 6807
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £25,000 £23,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 19 December 2014.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +5 37 £27,000 -1.81% 3
Cheshire -14 6 £25,000 -34.64% 1
Lancashire -1 2 £21,750 +8.75%
Merseyside +9 1 £28,000 +20.43% 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 19 December 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 45 (60.00%) Microsoft
2 41 (54.67%) Windows
3 30 (40.00%) MS Excel
4 22 (29.33%) Active Directory
5 20 (26.67%) MS Exchange
5 20 (26.67%) SQL Server
6 16 (21.33%) Citrix
6 16 (21.33%) Degree
7 15 (20.00%) MS Office
7 15 (20.00%) SQL
7 15 (20.00%) ITIL
8 14 (18.67%) VMware
8 14 (18.67%) Linux
9 12 (16.00%) Windows 7
9 12 (16.00%) SAN
10 11 (14.67%) LAN
10 11 (14.67%) Cisco
10 11 (14.67%) VMware Infrastructure
10 11 (14.67%) Hyper-V
11 10 (13.33%) MS PowerPoint
11 10 (13.33%) HP
11 10 (13.33%) Windows XP
11 10 (13.33%) VPN
11 10 (13.33%) DHCP
12 9 (12.00%) SLA
12 9 (12.00%) Microsoft Certification
12 9 (12.00%) Manufacturing
13 8 (10.67%) Finance
13 8 (10.67%) DNS
13 8 (10.67%) UNIX

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 19 December 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (26.67%) MS Exchange
2 7 (9.33%) Exchange Server 2010
3 6 (8.00%) SharePoint
4 4 (5.33%) Exchange Server 2003
4 4 (5.33%) IIS
5 3 (4.00%) Exchange Server 2007
6 1 (1.33%) Tomcat
6 1 (1.33%) Exchange Server 2013
Applications
1 30 (40.00%) MS Excel
2 15 (20.00%) MS Office
3 10 (13.33%) MS PowerPoint
4 2 (2.67%) PrintSoft PReS
Business Applications
1 2 (2.67%) Dynamics CRM
1 2 (2.67%) Dynamics AX
2 1 (1.33%) Dynamics GP
2 1 (1.33%) FRx
Cloud Services
1 4 (5.33%) Office 365
2 1 (1.33%) Route 53
2 1 (1.33%) ElastiCache
2 1 (1.33%) Amazon ElastiCache
2 1 (1.33%) Amazon EC2
2 1 (1.33%) Amazon S3
2 1 (1.33%) Amazon AWS
Communications & Networking
1 12 (16.00%) SAN
2 11 (14.67%) LAN
3 10 (13.33%) DHCP
3 10 (13.33%) VPN
4 8 (10.67%) DNS
5 7 (9.33%) Firewall
6 6 (8.00%) WAN
6 6 (8.00%) VoIP
7 4 (5.33%) GPRS
7 4 (5.33%) TCP/IP
7 4 (5.33%) FTP
7 4 (5.33%) Internet
7 4 (5.33%) Wireless
8 3 (4.00%) Cisco IOS
8 3 (4.00%) IPv4
8 3 (4.00%) WLAN
8 3 (4.00%) Ethernet
9 2 (2.67%) PSTN
9 2 (2.67%) NAS
10 1 (1.33%) PABX
Database & Business Intelligence
1 20 (26.67%) SQL Server
2 4 (5.33%) Oracle Database
2 4 (5.33%) Oracle Reports
3 3 (4.00%) SQL Server 2005
3 3 (4.00%) SQL Server 2008
4 2 (2.67%) Crystal Reports
4 2 (2.67%) MySQL
5 1 (1.33%) Relational Database
5 1 (1.33%) Big Data
5 1 (1.33%) Amazon RDS
Development Applications
1 4 (5.33%) Oracle Forms
General
1 9 (12.00%) Manufacturing
2 8 (10.67%) Finance
3 5 (6.67%) Banking
4 4 (5.33%) Telecoms
4 4 (5.33%) Legal
5 2 (2.67%) Advertising
5 2 (2.67%) Investment Banking
6 1 (1.33%) Marketing
Libraries, Frameworks & Software Standards
1 5 (6.67%) XML
2 3 (4.00%) .NET
3 2 (2.67%) CSS
3 2 (2.67%) LAMP
3 2 (2.67%) HTML
4 1 (1.33%) Web Services
4 1 (1.33%) ASP.NET
Miscellaneous
1 4 (5.33%) Management Information System
1 4 (5.33%) Smart Meter
1 4 (5.33%) Analytical Skills
2 2 (2.67%) Computer Science
2 2 (2.67%) Video Conferencing
2 2 (2.67%) Clustering
2 2 (2.67%) Blackberry
2 2 (2.67%) Mainframe
3 1 (1.33%) Mathematics
3 1 (1.33%) Mobile App
3 1 (1.33%) Xbox
3 1 (1.33%) Client/Server
Operating Systems
1 41 (54.67%) Windows
2 14 (18.67%) Linux
3 12 (16.00%) Windows 7
4 10 (13.33%) Windows XP
5 8 (10.67%) UNIX
6 7 (9.33%) Windows 8
7 4 (5.33%) Windows Server 2008
7 4 (5.33%) Windows Server 2003
8 3 (4.00%) HPUX
8 3 (4.00%) Android
8 3 (4.00%) Windows Server 2012
9 2 (2.67%) Mac OS X
10 1 (1.33%) MVS
10 1 (1.33%) Solaris
10 1 (1.33%) Windows Mobile
10 1 (1.33%) Windows Vista
10 1 (1.33%) Windows 2000 Server
Processes & Methodologies
1 15 (20.00%) ITIL
2 6 (8.00%) Change Management
3 5 (6.67%) Project Management
3 5 (6.67%) ERP
3 5 (6.67%) Business Continuity
4 4 (5.33%) Line Management
4 4 (5.33%) Incident Management
5 3 (4.00%) CRM
5 3 (4.00%) Service Management
5 3 (4.00%) Continuous Improvement
5 3 (4.00%) ITIL V2
5 3 (4.00%) ISMS
5 3 (4.00%) Data Protection
6 2 (2.67%) Kalman Filter
6 2 (2.67%) Service Delivery
6 2 (2.67%) Security Management
6 2 (2.67%) Problem Management
6 2 (2.67%) Release Management
6 2 (2.67%) Data Management
7 1 (1.33%) Data Analysis
Programming Languages
1 15 (20.00%) SQL
2 7 (9.33%) C#
3 6 (8.00%) Shell Script
4 4 (5.33%) Java
5 2 (2.67%) JavaScript
6 1 (1.33%) Perl
6 1 (1.33%) PHP
6 1 (1.33%) PowerShell
6 1 (1.33%) T-SQL
6 1 (1.33%) VBA
6 1 (1.33%) C
Qualifications
1 16 (21.33%) Degree
2 9 (12.00%) Microsoft Certification
3 7 (9.33%) MCITP
4 6 (8.00%) MCP
4 6 (8.00%) MCSE
5 5 (6.67%) MCSA
6 3 (4.00%) VMware Certified Professional (VCP)
6 3 (4.00%) MCTS
7 2 (2.67%) ITIL Certification
7 2 (2.67%) CCA
7 2 (2.67%) Citrix Certification
8 1 (1.33%) Cisco Certification
8 1 (1.33%) CCNA
8 1 (1.33%) NCIE
Quality Assurance & Compliance
1 9 (12.00%) SLA
2 3 (4.00%) ISO/IEC 27001
3 1 (1.33%) QA
System Software
1 22 (29.33%) Active Directory
2 11 (14.67%) VMware Infrastructure
2 11 (14.67%) Hyper-V
3 7 (9.33%) XenDesktop
4 5 (6.67%) XenApp
5 3 (4.00%) vSphere
6 1 (1.33%) Firmware
6 1 (1.33%) VMware ESX
6 1 (1.33%) XenServer
Systems Management
1 5 (6.67%) Backup Exec
2 3 (4.00%) SCCM
3 2 (2.67%) Nagios
4 1 (1.33%) SCOM
4 1 (1.33%) WSUS
Vendors
1 45 (60.00%) Microsoft
2 16 (21.33%) Citrix
3 14 (18.67%) VMware
4 11 (14.67%) Cisco
5 10 (13.33%) HP
6 8 (10.67%) NetApp
7 6 (8.00%) Oracle
8 4 (5.33%) Dell
8 4 (5.33%) Symantec
9 3 (4.00%) McAfee
10 2 (2.67%) EMC
10 2 (2.67%) IBM
10 2 (2.67%) Red Hat
10 2 (2.67%) Meraki
11 1 (1.33%) Apple
11 1 (1.33%) AppSense
11 1 (1.33%) Mitel
11 1 (1.33%) Panasonic
11 1 (1.33%) Veeam
11 1 (1.33%) T-Plan
Manchester, Lancashire
Harvey Nash plc
Salary: £20000 - £28000 per annum
Posted: 2 days ago
Altrincham
360 Resourcing
Salary: £23k - 25k per year + Superb Benefits
Posted: 3 days ago
Liverpool
Bluefire Consulting
Salary: £13.50 - £14 per hour
Posted: 4 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £20,000 per annum depending on experience + benefits
Posted: 24 days ago