The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 211 180 178
Rank change year-on-year
-31 -2
Permanent jobs requiring a Technical Support 42 62 70
As % of all permanent IT jobs located in the North West 0.57% 0.87% 0.93%
As % of the Job Titles category 0.60% 0.92% 0.96%
Number of salaries quoted 39 55 62
Average salary £32,500 £25,250 £24,500
Average salary % change year-on-year
+28.71% +3.06%
90% offered a salary of more than £22,200 £18,500 £17,003
10% offered a salary of more than £50,000 £47,500 £37,500
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6953 6750 7261
As % of all permanent IT jobs located in the North West 94.73% 94.33% 96.40%
Number of salaries quoted 5636 5791 6315
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £23,500
10% offered a salary of more than £55,000 £53,000 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 20 August 2014.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -7 27 £32,500 +16.07% 3
Merseyside +4 10 £45,000 +50.00% 3
Cheshire -30 3 £24,750 +3.12% 3
Lancashire -11 1 - - 1
Cumbria - 1 £24,000 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 20 August 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 56 (62.92%) Windows
2 51 (57.30%) Microsoft
3 35 (39.33%) SQL
4 32 (35.96%) MS Excel
5 29 (32.58%) Active Directory
6 27 (30.34%) Microsoft Certification
7 26 (29.21%) MCSE
8 24 (26.97%) MCITP
8 24 (26.97%) ITIL
9 21 (23.60%) VMware
10 19 (21.35%) Linux
10 19 (21.35%) Citrix
11 18 (20.22%) HP
12 17 (19.10%) DNS
13 16 (17.98%) SLA
14 15 (16.85%) UNIX
15 14 (15.73%) TCP/IP
16 12 (13.48%) Firewall
16 12 (13.48%) IBM
16 12 (13.48%) Dell
16 12 (13.48%) MS Exchange
16 12 (13.48%) .NET
17 11 (12.36%) Change Management
17 11 (12.36%) Windows Server 2008
18 10 (11.24%) SQL Server Reporting Services
18 10 (11.24%) Hyper-V
18 10 (11.24%) MS Office
18 10 (11.24%) MCSA
18 10 (11.24%) SQL Server
18 10 (11.24%) SharePoint

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 20 August 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (13.48%) MS Exchange
2 10 (11.24%) SharePoint
3 9 (10.11%) IIS
4 8 (8.99%) Exchange Server 2013
5 7 (7.87%) Lync
6 4 (4.49%) Exchange Server 2007
6 4 (4.49%) Tomcat
7 2 (2.25%) Exchange Server 2010
8 1 (1.12%) SharePoint 2013
8 1 (1.12%) Sitecore CMS
8 1 (1.12%) SharePoint 2010
8 1 (1.12%) Tuxedo
8 1 (1.12%) Apache
8 1 (1.12%) Blackberry Enterprise Server
8 1 (1.12%) CMS
8 1 (1.12%) IBM HTTP Server
8 1 (1.12%) Exchange Server 2003
8 1 (1.12%) SharePoint Server
Applications
1 32 (35.96%) MS Excel
2 10 (11.24%) MS Office
3 2 (2.25%) PrintSoft PReS
3 2 (2.25%) MS PowerPoint
Business Applications
1 2 (2.25%) Dynamics CRM
2 1 (1.12%) Dynamics AX
2 1 (1.12%) Dynamics NAV
Cloud Services
1 6 (6.74%) SaaS
2 1 (1.12%) Office 365
2 1 (1.12%) Route 53
2 1 (1.12%) ElastiCache
2 1 (1.12%) Amazon ElastiCache
2 1 (1.12%) Cloud Computing
2 1 (1.12%) Amazon EC2
2 1 (1.12%) Amazon S3
2 1 (1.12%) Amazon AWS
Communications & Networking
1 17 (19.10%) DNS
2 14 (15.73%) TCP/IP
3 12 (13.48%) Firewall
4 9 (10.11%) IPsec
4 9 (10.11%) LDAP
4 9 (10.11%) Kerberos
5 6 (6.74%) SAN
6 4 (4.49%) NAS
6 4 (4.49%) VoIP
6 4 (4.49%) WAN
7 3 (3.37%) DHCP
8 2 (2.25%) Wi-Fi
8 2 (2.25%) Wireless
8 2 (2.25%) VPN
9 1 (1.12%) Internet
9 1 (1.12%) PABX
9 1 (1.12%) HTTP
9 1 (1.12%) SNMP
9 1 (1.12%) LAN
9 1 (1.12%) PBX
Database & Business Intelligence
1 10 (11.24%) SQL Server Reporting Services
1 10 (11.24%) SQL Server
2 6 (6.74%) SQL Server 2005
2 6 (6.74%) SQL Server 2008
3 4 (4.49%) SQL Server 2012
4 3 (3.37%) MySQL
5 1 (1.12%) Oracle9i Database
5 1 (1.12%) Amazon RDS
5 1 (1.12%) Oracle Database
5 1 (1.12%) Relational Database
5 1 (1.12%) Big Data
Development Applications
1 1 (1.12%) Visual Studio
1 1 (1.12%) VSS/SourceSafe
1 1 (1.12%) PeopleTools
1 1 (1.12%) Team Foundation Server
General
1 8 (8.99%) Finance
1 8 (8.99%) Games
2 7 (7.87%) Telecoms
3 4 (4.49%) Banking
4 3 (3.37%) Advertising
5 2 (2.25%) Investment Banking
6 1 (1.12%) Marketing
6 1 (1.12%) Retail
6 1 (1.12%) Legal
6 1 (1.12%) Manufacturing
Libraries, Frameworks & Software Standards
1 12 (13.48%) .NET
2 2 (2.25%) LAMP
2 2 (2.25%) CSS
2 2 (2.25%) Web Services
2 2 (2.25%) HTML
3 1 (1.12%) XML
3 1 (1.12%) XSLT
3 1 (1.12%) WCF
3 1 (1.12%) jQuery
3 1 (1.12%) ADO.NET
3 1 (1.12%) ASP.NET
Miscellaneous
1 9 (10.11%) PKI
2 6 (6.74%) FlexPod
3 2 (2.25%) Mainframe
3 2 (2.25%) iPhone
3 2 (2.25%) Computer Science
4 1 (1.12%) Fat Client
4 1 (1.12%) Firmware
4 1 (1.12%) Thin Client
4 1 (1.12%) Blackberry
4 1 (1.12%) Mobile App
Operating Systems
1 56 (62.92%) Windows
2 19 (21.35%) Linux
3 15 (16.85%) UNIX
4 11 (12.36%) Windows Server 2008
5 9 (10.11%) Windows 7
6 8 (8.99%) Windows Server 2003
7 5 (5.62%) Windows Server 2012
8 4 (4.49%) Android
9 3 (3.37%) HPUX
10 2 (2.25%) Windows XP
10 2 (2.25%) Apple iOS
11 1 (1.12%) Windows 8
11 1 (1.12%) MVS
11 1 (1.12%) Solaris
11 1 (1.12%) Red Hat Enterprise Linux
Processes & Methodologies
1 24 (26.97%) ITIL
2 11 (12.36%) Change Management
3 9 (10.11%) Problem Management
3 9 (10.11%) Server Monitoring
4 6 (6.74%) Root Cause Analysis
4 6 (6.74%) Incident Management
4 6 (6.74%) Service Delivery
5 4 (4.49%) Service Management
5 4 (4.49%) CRM
6 3 (3.37%) Project Management
6 3 (3.37%) Change Control
6 3 (3.37%) ITSM
7 2 (2.25%) ISMS
7 2 (2.25%) Release Management
7 2 (2.25%) ITIL V2
7 2 (2.25%) Configuration Management
7 2 (2.25%) Workflow
7 2 (2.25%) ERP
8 1 (1.12%) OOD
8 1 (1.12%) SOA
Programming Languages
1 35 (39.33%) SQL
2 9 (10.11%) VB.NET
2 9 (10.11%) PowerShell
3 7 (7.87%) Shell Script
4 4 (4.49%) Java
5 2 (2.25%) JavaScript
5 2 (2.25%) C#
5 2 (2.25%) PHP
6 1 (1.12%) PL/SQL
6 1 (1.12%) T-SQL
6 1 (1.12%) C
6 1 (1.12%) Perl
6 1 (1.12%) PeopleCode
Qualifications
1 27 (30.34%) Microsoft Certification
2 26 (29.21%) MCSE
3 24 (26.97%) MCITP
4 10 (11.24%) MCSA
5 3 (3.37%) Citrix Certification
6 2 (2.25%) Degree
6 2 (2.25%) VMware Certified Professional (VCP)
6 2 (2.25%) CCA
7 1 (1.12%) MCTS
7 1 (1.12%) Security Cleared
7 1 (1.12%) NCIE
7 1 (1.12%) Cisco Certification
7 1 (1.12%) ITIL Certification
7 1 (1.12%) CCNA
7 1 (1.12%) MCP
7 1 (1.12%) HNC
Quality Assurance & Compliance
1 16 (17.98%) SLA
2 3 (3.37%) ISO/IEC 27001
3 1 (1.12%) QA
3 1 (1.12%) PCI DSS
System Software
1 29 (32.58%) Active Directory
2 10 (11.24%) Hyper-V
3 9 (10.11%) XenApp
3 9 (10.11%) NFS
3 9 (10.11%) VMware Infrastructure
4 4 (4.49%) Terminal Server
5 3 (3.37%) VMware ESX
5 3 (3.37%) XenDesktop
6 2 (2.25%) Citrix Presentation Server
6 2 (2.25%) XenServer
Systems Management
1 9 (10.11%) HP SIM
2 8 (8.99%) McAfee ePO
3 3 (3.37%) SCCM
4 2 (2.25%) Nagios
5 1 (1.12%) NetBackup
5 1 (1.12%) Backup Exec
5 1 (1.12%) WSUS
5 1 (1.12%) SCOM
Vendors
1 51 (57.30%) Microsoft
2 21 (23.60%) VMware
3 19 (21.35%) Citrix
4 18 (20.22%) HP
5 12 (13.48%) Dell
5 12 (13.48%) IBM
6 9 (10.11%) McAfee
7 8 (8.99%) NetApp
8 4 (4.49%) Cisco
8 4 (4.49%) Oracle
8 4 (4.49%) Mitel
9 2 (2.25%) Infor
9 2 (2.25%) Symantec
9 2 (2.25%) Red Hat
10 1 (1.12%) CheckPoint
10 1 (1.12%) Siemens
10 1 (1.12%) Avaya
10 1 (1.12%) Juniper
10 1 (1.12%) CA
10 1 (1.12%) PeopleSoft
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