The first table below looks at the demand for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 194 192 171
Rank change year-on-year
-2 -21
Permanent jobs requiring a Technical Support 48 55 83
As % of all permanent IT jobs located in the North West 0.69% 0.75% 1.11%
As % of the Job Titles category 0.73% 0.79% 1.16%
Number of salaries quoted 45 47 74
Average salary £34,000 £27,500 £26,500
Average salary % change year-on-year
+23.63% +3.77%
90% offered a salary of more than £22,500 £18,000 £17,000
10% offered a salary of more than £45,000 £50,500 £42,500
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6594 6939 7170
As % of all permanent IT jobs located in the North West 94.75% 94.82% 96.14%
Number of salaries quoted 5325 5948 6330
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support
England

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 22 July 2014.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +6 26 £32,500 - 1
Merseyside +10 14 £45,000 +62.16% 4
Cheshire -8 6 £32,250 +35.78% 1
Lancashire -3 1 - - 1
Cumbria - 1 £24,000 - 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 22 July 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 61 (64.89%) Windows
2 52 (55.32%) Microsoft
3 37 (39.36%) SQL
4 35 (37.23%) MS Excel
5 30 (31.91%) Active Directory
6 28 (29.79%) Microsoft Certification
7 26 (27.66%) MCSE
8 25 (26.60%) MCITP
9 24 (25.53%) ITIL
10 21 (22.34%) Linux
11 20 (21.28%) Citrix
11 20 (21.28%) VMware
12 18 (19.15%) DNS
13 17 (18.09%) HP
14 15 (15.96%) UNIX
15 14 (14.89%) SLA
15 14 (14.89%) TCP/IP
16 13 (13.83%) MS Exchange
17 12 (12.77%) Dell
17 12 (12.77%) .NET
17 12 (12.77%) Firewall
17 12 (12.77%) Windows Server 2008
18 11 (11.70%) Windows 7
18 11 (11.70%) Telecoms
18 11 (11.70%) IBM
18 11 (11.70%) MS Office
19 10 (10.64%) SQL Server
19 10 (10.64%) MCSA
19 10 (10.64%) SharePoint
19 10 (10.64%) Change Management

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 22 July 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (13.83%) MS Exchange
2 10 (10.64%) SharePoint
3 9 (9.57%) IIS
4 8 (8.51%) Exchange Server 2013
5 7 (7.45%) Lync
6 4 (4.26%) Tomcat
6 4 (4.26%) Exchange Server 2007
7 3 (3.19%) Exchange Server 2010
8 1 (1.06%) Sitecore CMS
8 1 (1.06%) SharePoint 2010
8 1 (1.06%) SharePoint 2013
8 1 (1.06%) Exchange Server 2003
8 1 (1.06%) SharePoint Server
8 1 (1.06%) IBM HTTP Server
8 1 (1.06%) Tuxedo
8 1 (1.06%) Apache
8 1 (1.06%) CMS
8 1 (1.06%) Blackberry Enterprise Server
Applications
1 35 (37.23%) MS Excel
2 11 (11.70%) MS Office
3 2 (2.13%) PrintSoft PReS
4 1 (1.06%) MS PowerPoint
Business Applications
1 2 (2.13%) Dynamics CRM
2 1 (1.06%) Dynamics AX
2 1 (1.06%) Dynamics NAV
Cloud Services
1 6 (6.38%) SaaS
2 2 (2.13%) Office 365
3 1 (1.06%) Cloud Computing
3 1 (1.06%) Amazon EC2
3 1 (1.06%) Amazon S3
3 1 (1.06%) Amazon AWS
3 1 (1.06%) ElastiCache
3 1 (1.06%) Route 53
Communications & Networking
1 18 (19.15%) DNS
2 14 (14.89%) TCP/IP
3 12 (12.77%) Firewall
4 9 (9.57%) IPsec
4 9 (9.57%) LDAP
4 9 (9.57%) Kerberos
5 5 (5.32%) VoIP
5 5 (5.32%) SAN
6 4 (4.26%) Wireless
6 4 (4.26%) WAN
6 4 (4.26%) DHCP
6 4 (4.26%) NAS
7 3 (3.19%) VPN
8 2 (2.13%) Wi-Fi
9 1 (1.06%) NetScaler
9 1 (1.06%) PABX
9 1 (1.06%) IP Telephony
9 1 (1.06%) HTTP
9 1 (1.06%) LAN
9 1 (1.06%) PBX
Database & Business Intelligence
1 10 (10.64%) SQL Server
1 10 (10.64%) SQL Server Reporting Services
2 6 (6.38%) SQL Server 2005
2 6 (6.38%) SQL Server 2008
3 4 (4.26%) SQL Server 2012
4 3 (3.19%) MySQL
5 1 (1.06%) Amazon RDS
5 1 (1.06%) Oracle Database
5 1 (1.06%) Relational Database
5 1 (1.06%) Big Data
5 1 (1.06%) Oracle9i Database
Development Applications
1 1 (1.06%) Team Foundation Server
1 1 (1.06%) Visual Studio
1 1 (1.06%) VSS/SourceSafe
1 1 (1.06%) PeopleTools
General
1 11 (11.70%) Telecoms
2 8 (8.51%) Games
3 7 (7.45%) Finance
4 3 (3.19%) Advertising
5 2 (2.13%) Banking
5 2 (2.13%) Marketing
6 1 (1.06%) Investment Banking
6 1 (1.06%) Retail
6 1 (1.06%) Legal
6 1 (1.06%) Manufacturing
Libraries, Frameworks & Software Standards
1 12 (12.77%) .NET
2 3 (3.19%) CSS
2 3 (3.19%) HTML
3 2 (2.13%) Web Services
3 2 (2.13%) jQuery
4 1 (1.06%) WCF
4 1 (1.06%) XML
4 1 (1.06%) XSLT
4 1 (1.06%) ADO.NET
4 1 (1.06%) ASP.NET
4 1 (1.06%) LAMP
Miscellaneous
1 9 (9.57%) PKI
2 6 (6.38%) FlexPod
3 5 (5.32%) Blackberry
4 3 (3.19%) iPhone
5 2 (2.13%) Mainframe
5 2 (2.13%) Mobile Computing
6 1 (1.06%) Mobile App
6 1 (1.06%) SecurID
6 1 (1.06%) Computer Science
6 1 (1.06%) Fat Client
6 1 (1.06%) Firmware
6 1 (1.06%) Thin Client
Operating Systems
1 61 (64.89%) Windows
2 21 (22.34%) Linux
3 15 (15.96%) UNIX
4 12 (12.77%) Windows Server 2008
5 11 (11.70%) Windows 7
6 9 (9.57%) Windows Server 2003
7 8 (8.51%) Android
8 6 (6.38%) Windows XP
9 5 (5.32%) Windows Server 2012
10 3 (3.19%) Apple iOS
11 2 (2.13%) HPUX
11 2 (2.13%) Windows Mobile
11 2 (2.13%) Windows 8
12 1 (1.06%) Red Hat Enterprise Linux
12 1 (1.06%) MVS
Processes & Methodologies
1 24 (25.53%) ITIL
2 10 (10.64%) Change Management
3 9 (9.57%) Problem Management
3 9 (9.57%) Server Monitoring
4 7 (7.45%) Incident Management
4 7 (7.45%) Service Delivery
5 6 (6.38%) Root Cause Analysis
6 5 (5.32%) CRM
7 3 (3.19%) Change Control
7 3 (3.19%) ITSM
7 3 (3.19%) Service Management
7 3 (3.19%) Project Management
8 2 (2.13%) Configuration Management
8 2 (2.13%) Workflow
8 2 (2.13%) E-Commerce
8 2 (2.13%) ERP
8 2 (2.13%) Release Management
8 2 (2.13%) Time Management
9 1 (1.06%) Marketing Analytics
9 1 (1.06%) Infrastructure Management
Programming Languages
1 37 (39.36%) SQL
2 9 (9.57%) PowerShell
2 9 (9.57%) VB.NET
3 6 (6.38%) Shell Script
4 3 (3.19%) JavaScript
5 2 (2.13%) PHP
5 2 (2.13%) Java
5 2 (2.13%) C#
6 1 (1.06%) C
6 1 (1.06%) PL/SQL
6 1 (1.06%) Perl
6 1 (1.06%) T-SQL
6 1 (1.06%) PeopleCode
Qualifications
1 28 (29.79%) Microsoft Certification
2 26 (27.66%) MCSE
3 25 (26.60%) MCITP
4 10 (10.64%) MCSA
5 4 (4.26%) Citrix Certification
6 3 (3.19%) ITIL Certification
7 2 (2.13%) CCA
7 2 (2.13%) VMware Certified Professional (VCP)
8 1 (1.06%) NCIE
8 1 (1.06%) CCAA
8 1 (1.06%) MCTS
8 1 (1.06%) Security Cleared
8 1 (1.06%) CCNA
8 1 (1.06%) MCP
8 1 (1.06%) HNC
8 1 (1.06%) Cisco Certification
Quality Assurance & Compliance
1 14 (14.89%) SLA
2 2 (2.13%) ISO/IEC 27001
3 1 (1.06%) PCI DSS
3 1 (1.06%) QA
System Software
1 30 (31.91%) Active Directory
2 10 (10.64%) Hyper-V
3 9 (9.57%) VMware Infrastructure
3 9 (9.57%) XenApp
3 9 (9.57%) NFS
4 4 (4.26%) Terminal Server
5 3 (3.19%) XenDesktop
5 3 (3.19%) VMware ESX
6 2 (2.13%) Citrix Presentation Server
6 2 (2.13%) XenServer
7 1 (1.06%) Terminal Services
Systems Management
1 9 (9.57%) HP SIM
2 8 (8.51%) McAfee ePO
3 3 (3.19%) SCCM
4 1 (1.06%) SCOM
4 1 (1.06%) WSUS
4 1 (1.06%) OVSD
4 1 (1.06%) NetBackup
4 1 (1.06%) Backup Exec
4 1 (1.06%) OpenView
4 1 (1.06%) Nagios
4 1 (1.06%) Tivoli
4 1 (1.06%) MAILsweeper
Vendors
1 52 (55.32%) Microsoft
2 20 (21.28%) Citrix
2 20 (21.28%) VMware
3 17 (18.09%) HP
4 12 (12.77%) Dell
5 11 (11.70%) IBM
6 9 (9.57%) McAfee
7 8 (8.51%) NetApp
8 4 (4.26%) Cisco
8 4 (4.26%) Mitel
9 3 (3.19%) Oracle
10 2 (2.13%) Symantec
10 2 (2.13%) AppSense
10 2 (2.13%) Infor
11 1 (1.06%) Sitecore
11 1 (1.06%) Panasonic
11 1 (1.06%) Veeam
11 1 (1.06%) MobileIron
11 1 (1.06%) Adobe
11 1 (1.06%) Sun
Liverpool, Merseyside
Oscar Associates (UK) Ltd
Salary: £20000 - £26000 per annum
Posted: 4 days ago
Preston, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £26000 per annum
Posted: 4 days ago
Liverpool, Merseyside
Oscar Associates (UK) Ltd
Salary: £20000 - £26000 per annum
Posted: 4 days ago
Cheshire
Capita Resourcing
Salary: benefits
Posted: 5 days ago
Manchester
People Source
Salary: £25000 - £35000 per annum + Benefits
Posted: 6 days ago
Liverpool
Recruitment Genius
Salary: £17000 - £22000 per annum
Posted: 18 days ago
Barrow-In-Furness
Capita - ITIN
Salary: £30000.00 - £35000.00 per annum
Posted: 20 days ago
North West England
Interquest - IQ ESM
Salary: £20000 - £30000 per annum + Bonus plus other benefits
Posted: 20 days ago