The first table below looks at the demand for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Technical Support
Rank 213 190 137
Rank change year-on-year
-23 -53
Permanent jobs requiring a Technical Support 43 64 105
As % of all permanent IT jobs located in the North West 0.60% 0.87% 1.47%
As % of the Job Titles category 0.63% 0.92% 1.53%
Number of salaries quoted 41 61 98
Average salary £25,500 £27,500 £26,000
Average salary % change year-on-year
-7.27% +5.76%
90% offered a salary of more than £22,000 £19,275 £18,000
10% offered a salary of more than £40,000 £37,500 £37,500
UK excluding London average salary £28,000 £30,500 £31,000
% change year-on-year
-8.19% -1.61%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6842 6993 6875
As % of all permanent IT jobs located in the North West 95.24% 95.27% 96.40%
Number of salaries quoted 5547 5863 6086
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £24,500 £24,000 £22,500
10% offered a salary of more than £52,500 £50,000 £51,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Technical Support
England

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 18 April 2014.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester -5 25 £25,000 -13.04% 11
Cheshire -5 16 £27,500 -8.33% 3
Merseyside -20 2 £31,750 +35.10% 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 18 April 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 54 (64.29%) Windows
2 38 (45.24%) SQL
3 28 (33.33%) Microsoft
4 19 (22.62%) Active Directory
5 18 (21.43%) Hyper-V
6 17 (20.24%) Citrix
6 17 (20.24%) SQL Server
7 16 (19.05%) Linux
7 16 (19.05%) Microsoft Certification
7 16 (19.05%) VMware
8 15 (17.86%) Telecoms
8 15 (17.86%) CRM
8 15 (17.86%) SharePoint
8 15 (17.86%) ITIL
8 15 (17.86%) MS Office
8 15 (17.86%) Windows Server 2008
9 13 (15.48%) MCITP
9 13 (15.48%) MCSE
9 13 (15.48%) SLA
9 13 (15.48%) MS Excel
10 12 (14.29%) Blackberry
11 11 (13.10%) Android
11 11 (13.10%) Windows Server 2003
11 11 (13.10%) DNS
12 10 (11.90%) Finance
12 10 (11.90%) UNIX
12 10 (11.90%) MS Exchange
12 10 (11.90%) MCSA
12 10 (11.90%) XenApp
12 10 (11.90%) SQL Server Reporting Services

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 18 April 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (17.86%) SharePoint
2 10 (11.90%) MS Exchange
3 9 (10.71%) IIS
4 3 (3.57%) Exchange Server 2010
4 3 (3.57%) Tomcat
5 2 (2.38%) Lync
5 2 (2.38%) SharePoint 2010
5 2 (2.38%) Exchange Server 2013
6 1 (1.19%) Exchange Server 2003
6 1 (1.19%) Sitecore CMS
6 1 (1.19%) Exchange Server 2007
6 1 (1.19%) Apache
6 1 (1.19%) IBM HTTP Server
6 1 (1.19%) CMS
Applications
1 15 (17.86%) MS Office
2 13 (15.48%) MS Excel
Business Applications
1 7 (8.33%) Dynamics CRM
2 5 (5.95%) Oracle CRM
3 3 (3.57%) Oracle EBS R12
3 3 (3.57%) Oracle 11i
3 3 (3.57%) Oracle Financials
3 3 (3.57%) Oracle EBS
4 2 (2.38%) Dynamics AX
4 2 (2.38%) Dynamics GP
5 1 (1.19%) Dynamics NAV
Cloud Services
1 5 (5.95%) Office 365
2 2 (2.38%) SaaS
3 1 (1.19%) Cloud Computing
Communications & Networking
1 11 (13.10%) DNS
2 4 (4.76%) SAN
2 4 (4.76%) TCP/IP
2 4 (4.76%) VPN
2 4 (4.76%) DHCP
3 3 (3.57%) Wi-Fi
3 3 (3.57%) Firewall
4 2 (2.38%) Internet
4 2 (2.38%) Wireless
4 2 (2.38%) iSCSI
5 1 (1.19%) IP Telephony
5 1 (1.19%) NetScaler
5 1 (1.19%) LDAP
5 1 (1.19%) HTTP
5 1 (1.19%) Kerberos
5 1 (1.19%) LAN
5 1 (1.19%) VoIP
5 1 (1.19%) WAN
5 1 (1.19%) IPsec
5 1 (1.19%) SS7
Database & Business Intelligence
1 17 (20.24%) SQL Server
2 10 (11.90%) SQL Server Reporting Services
3 8 (9.52%) SQL Server 2008
4 6 (7.14%) SQL Server 2012
4 6 (7.14%) SQL Server 2005
5 3 (3.57%) Oracle Reports
6 2 (2.38%) MySQL
Development Applications
1 3 (3.57%) Oracle APEX
1 3 (3.57%) Oracle Forms
2 2 (2.38%) Visual Studio
3 1 (1.19%) Team Foundation Server
3 1 (1.19%) VSS/SourceSafe
3 1 (1.19%) Bugzilla
General
1 15 (17.86%) Telecoms
2 10 (11.90%) Finance
3 4 (4.76%) Games
4 3 (3.57%) Marketing
5 2 (2.38%) Retail
6 1 (1.19%) Investment Banking
6 1 (1.19%) Legal
6 1 (1.19%) Advertising
6 1 (1.19%) Banking
Libraries, Frameworks & Software Standards
1 7 (8.33%) .NET
2 6 (7.14%) CSS
3 4 (4.76%) HTML
4 3 (3.57%) jQuery
5 2 (2.38%) ASP.NET
5 2 (2.38%) SOAP
5 2 (2.38%) REST
6 1 (1.19%) WCF
6 1 (1.19%) ADO.NET
6 1 (1.19%) Web Services
6 1 (1.19%) XML
6 1 (1.19%) XSLT
Miscellaneous
1 12 (14.29%) Blackberry
2 5 (5.95%) iPhone
3 2 (2.38%) Clustering
3 2 (2.38%) FlexPod
3 2 (2.38%) Mobile Computing
4 1 (1.19%) SecurID
4 1 (1.19%) Computer Science
4 1 (1.19%) PKI
4 1 (1.19%) Fat Client
4 1 (1.19%) Management Information System
4 1 (1.19%) Thin Client
Operating Systems
1 54 (64.29%) Windows
2 16 (19.05%) Linux
3 15 (17.86%) Windows Server 2008
4 11 (13.10%) Android
4 11 (13.10%) Windows Server 2003
5 10 (11.90%) UNIX
6 8 (9.52%) Windows 7
7 7 (8.33%) Windows XP
8 6 (7.14%) Windows Server 2012
9 5 (5.95%) Windows Mobile
10 4 (4.76%) Apple iOS
11 1 (1.19%) Red Hat Enterprise Linux
11 1 (1.19%) Windows 8
Processes & Methodologies
1 15 (17.86%) CRM
1 15 (17.86%) ITIL
2 6 (7.14%) ITSM
2 6 (7.14%) E-Commerce
3 5 (5.95%) ITIL V3
3 5 (5.95%) Service Management
4 4 (4.76%) Incident Management
5 3 (3.57%) Time Management
5 3 (3.57%) Problem Management
5 3 (3.57%) Root Cause Analysis
5 3 (3.57%) ERP
5 3 (3.57%) Change Management
6 2 (2.38%) Workflow
6 2 (2.38%) Analytics
6 2 (2.38%) Marketing Analytics
6 2 (2.38%) Data Protection
6 2 (2.38%) Network Load Balancing
6 2 (2.38%) Automated Testing
6 2 (2.38%) Software Testing
7 1 (1.19%) Software Engineering
Programming Languages
1 38 (45.24%) SQL
2 6 (7.14%) JavaScript
3 5 (5.95%) C#
4 3 (3.57%) PL/SQL
5 1 (1.19%) PowerShell
5 1 (1.19%) C
5 1 (1.19%) T-SQL
5 1 (1.19%) VB.NET
5 1 (1.19%) PHP
Qualifications
1 16 (19.05%) Microsoft Certification
2 13 (15.48%) MCITP
2 13 (15.48%) MCSE
3 10 (11.90%) MCSA
4 5 (5.95%) MCTS
4 5 (5.95%) Security Cleared
4 5 (5.95%) HNC
5 3 (3.57%) ITIL Certification
6 2 (2.38%) MCT
6 2 (2.38%) Degree
7 1 (1.19%) VMware Certified Professional (VCP)
7 1 (1.19%) SC Cleared
7 1 (1.19%) CCAA
7 1 (1.19%) Citrix Certification
Quality Assurance & Compliance
1 13 (15.48%) SLA
2 1 (1.19%) QA
2 1 (1.19%) ISO/IEC 27001
2 1 (1.19%) PCI DSS
System Software
1 19 (22.62%) Active Directory
2 18 (21.43%) Hyper-V
3 10 (11.90%) XenApp
4 8 (9.52%) VMware Infrastructure
5 4 (4.76%) Terminal Server
6 2 (2.38%) VMware ESX
6 2 (2.38%) Citrix Presentation Server
7 1 (1.19%) vSphere
7 1 (1.19%) XenServer
7 1 (1.19%) XenDesktop
7 1 (1.19%) VMware ESXi
7 1 (1.19%) NFS
7 1 (1.19%) Terminal Services
Systems Management
1 7 (8.33%) McAfee ePO
2 4 (4.76%) SCCM
3 1 (1.19%) OVSD
3 1 (1.19%) HP SIM
3 1 (1.19%) OpenView
3 1 (1.19%) Tivoli
3 1 (1.19%) MAILsweeper
Vendors
1 28 (33.33%) Microsoft
2 17 (20.24%) Citrix
3 16 (19.05%) VMware
4 9 (10.71%) Oracle
5 7 (8.33%) McAfee
6 5 (5.95%) HP
7 4 (4.76%) Dell
8 3 (3.57%) Cisco
8 3 (3.57%) Hyperion
9 2 (2.38%) NetApp
9 2 (2.38%) IBM
9 2 (2.38%) Infor
10 1 (1.19%) Google
10 1 (1.19%) Sitecore
10 1 (1.19%) MobileIron
10 1 (1.19%) Sun
10 1 (1.19%) AppSense
10 1 (1.19%) BMC
10 1 (1.19%) CheckPoint
Manchester, Lancashire
Actis Recruitment.
Salary: From £20,000 to £24,000 per annum + excellent bens
Posted: Yesterday
Cheadle, Cheshire
Evolution Recruitment Solutions
Salary: 40,000 - 45,000
Posted: 2 days ago
Stockport, Cheshire
Evolution Recruitment Solutions
Salary: 27,000 - 32,000
Posted: 2 days ago
Manchester, Lancashire
Lorien Resourcing
Salary: £40000 - £50000 per annum
Posted: 3 days ago
Cheadle, Cheshire
Avecto Ltd
Salary: Excellent
Posted: 3 days ago
Bolton, Lancashire
Edgar Cowen
Salary: £18000 - £25000 per annum + Fantastic Base+Benefits
Posted: 3 days ago
Manchester, Lancashire
Searchability.co.uk
Salary: £25000 - £35000 per annum + Company Car, Bonus, Health Cover
Posted: 4 days ago
Wilmslow, Cheshire
Venturi
Salary: £20000.00 - £22000.00 per annum + benefits
Posted: 4 days ago
Manchester, Lancashire
The One Group
Salary: £0 - 23k per year + Benefits
Posted: 5 days ago
Macclesfield, Cheshire
Harvey Nash plc
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago
Cheshire
Nigel Frank International Limited - Newcastle
Salary: £25000 - £30000 per annum
Posted: 8 days ago
Liverpool
Claremont Consulting Limited
Salary: £40000 - £50000 per annum + Bonus plus many benefits
Posted: 10 days ago
Cheadle, Cheshire
Avecto Ltd
Salary: Excellent
Posted: 17 days ago
Manchester, Cheshire, Lancashire, Greater...
Actis Recruitment Ltd
Salary: to £25,000 + excellent bens
Posted: 19 days ago
Manchester, Lancashire
Outsourcery Hosting Ltd
Salary: From £23,000 to £27,000 per annum plus Bonus, Pension and Benefits.
Posted: 23 days ago