The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 233 181 183
Rank change year-on-year
-52 +2
Permanent jobs requiring a Technical Support 23 65 77
As % of all permanent IT jobs located in the North West 0.31% 0.97% 1.06%
As % of the Job Titles category 0.33% 1.04% 1.09%
Number of salaries quoted 20 58 69
Average salary £26,000 £24,500 £24,500
Average salary % change year-on-year
+6.12% -
90% offered a salary of more than £21,500 £19,000 £19,400
10% offered a salary of more than £50,000 £38,700 £35,600
UK excluding London average salary £29,000 £30,000 £27,500
% change year-on-year
-3.33% +9.09%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6992 6278 7043
As % of all permanent IT jobs located in the North West 94.70% 93.93% 96.68%
Number of salaries quoted 5826 5362 6009
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £23,500 £23,500 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 30 September 2014.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -19 9 £26,000 +4.00% 5
Merseyside +11 8 £38,000 +76.74% 1
Lancashire -7 2 £37,500 +108.33%
Cheshire -29 2 £28,500 +23.91% 2
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 30 September 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 53 (63.86%) Windows
2 46 (55.42%) Microsoft
3 31 (37.35%) SQL
4 29 (34.94%) Active Directory
4 29 (34.94%) MS Excel
5 26 (31.33%) ITIL
6 23 (27.71%) Microsoft Certification
7 22 (26.51%) MCSE
8 21 (25.30%) MCITP
9 18 (21.69%) HP
9 18 (21.69%) VMware
10 16 (19.28%) DNS
10 16 (19.28%) SLA
11 15 (18.07%) Citrix
12 14 (16.87%) TCP/IP
13 13 (15.66%) Linux
13 13 (15.66%) .NET
14 12 (14.46%) UNIX
14 12 (14.46%) IBM
14 12 (14.46%) Firewall
15 11 (13.25%) Finance
15 11 (13.25%) Dell
15 11 (13.25%) SharePoint
15 11 (13.25%) SQL Server
16 10 (12.05%) MS Office
16 10 (12.05%) MS Exchange
17 9 (10.84%) LDAP
17 9 (10.84%) Kerberos
17 9 (10.84%) NFS
17 9 (10.84%) VB.NET

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 30 September 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (13.25%) SharePoint
2 10 (12.05%) MS Exchange
3 7 (8.43%) IIS
4 6 (7.23%) Exchange Server 2013
5 5 (6.02%) Lync
6 4 (4.82%) Tomcat
7 3 (3.61%) Exchange Server 2007
8 2 (2.41%) Exchange Server 2010
9 1 (1.20%) SharePoint 2013
9 1 (1.20%) Sitecore CMS
9 1 (1.20%) SharePoint 2010
9 1 (1.20%) Tuxedo
9 1 (1.20%) Apache
9 1 (1.20%) Blackberry Enterprise Server
9 1 (1.20%) CMS
9 1 (1.20%) IBM HTTP Server
9 1 (1.20%) SharePoint Server
Applications
1 29 (34.94%) MS Excel
2 10 (12.05%) MS Office
3 4 (4.82%) MS PowerPoint
4 2 (2.41%) PrintSoft PReS
Business Applications
1 2 (2.41%) Dynamics CRM
2 1 (1.20%) Dynamics AX
2 1 (1.20%) Dynamics NAV
Cloud Services
1 4 (4.82%) SaaS
2 1 (1.20%) Office 365
2 1 (1.20%) Route 53
2 1 (1.20%) ElastiCache
2 1 (1.20%) Amazon ElastiCache
2 1 (1.20%) Amazon EC2
2 1 (1.20%) Amazon S3
2 1 (1.20%) Amazon AWS
Communications & Networking
1 16 (19.28%) DNS
2 14 (16.87%) TCP/IP
3 12 (14.46%) Firewall
4 9 (10.84%) IPsec
4 9 (10.84%) LDAP
4 9 (10.84%) Kerberos
5 5 (6.02%) SAN
6 4 (4.82%) NAS
6 4 (4.82%) VoIP
7 3 (3.61%) WAN
8 2 (2.41%) DHCP
8 2 (2.41%) Wi-Fi
8 2 (2.41%) Wireless
8 2 (2.41%) VPN
9 1 (1.20%) Internet
9 1 (1.20%) PABX
9 1 (1.20%) HTTP
9 1 (1.20%) SNMP
9 1 (1.20%) PBX
Database & Business Intelligence
1 11 (13.25%) SQL Server
2 8 (9.64%) SQL Server Reporting Services
3 5 (6.02%) SQL Server 2005
3 5 (6.02%) SQL Server 2008
4 4 (4.82%) SQL Server 2012
5 2 (2.41%) MySQL
5 2 (2.41%) Relational Database
6 1 (1.20%) Amazon RDS
6 1 (1.20%) Oracle Database
6 1 (1.20%) Crystal Reports
6 1 (1.20%) Oracle9i Database
6 1 (1.20%) Big Data
Development Applications
1 1 (1.20%) Visual Studio
1 1 (1.20%) VSS/SourceSafe
1 1 (1.20%) PeopleTools
1 1 (1.20%) Team Foundation Server
General
1 11 (13.25%) Finance
2 6 (7.23%) Games
2 6 (7.23%) Banking
3 4 (4.82%) Telecoms
4 3 (3.61%) Advertising
5 2 (2.41%) Legal
5 2 (2.41%) Investment Banking
6 1 (1.20%) Marketing
6 1 (1.20%) Retail
6 1 (1.20%) Manufacturing
Libraries, Frameworks & Software Standards
1 13 (15.66%) .NET
2 3 (3.61%) CSS
2 3 (3.61%) HTML
3 2 (2.41%) Web Services
3 2 (2.41%) LAMP
4 1 (1.20%) WCF
4 1 (1.20%) jQuery
4 1 (1.20%) ADO.NET
4 1 (1.20%) ASP.NET
4 1 (1.20%) XML
4 1 (1.20%) XSLT
Miscellaneous
1 9 (10.84%) PKI
2 6 (7.23%) Analytical Skills
3 4 (4.82%) FlexPod
4 2 (2.41%) Mainframe
4 2 (2.41%) Computer Science
5 1 (1.20%) Fat Client
5 1 (1.20%) Video Conferencing
5 1 (1.20%) Mobile App
5 1 (1.20%) Mathematics
5 1 (1.20%) Thin Client
5 1 (1.20%) Blackberry
5 1 (1.20%) User Experience
Operating Systems
1 53 (63.86%) Windows
2 13 (15.66%) Linux
3 12 (14.46%) UNIX
4 9 (10.84%) Windows 7
4 9 (10.84%) Windows Server 2008
5 7 (8.43%) Windows Server 2003
6 5 (6.02%) Windows Server 2012
7 3 (3.61%) HPUX
8 2 (2.41%) Windows XP
8 2 (2.41%) Android
8 2 (2.41%) Apple iOS
9 1 (1.20%) Windows 8
9 1 (1.20%) Red Hat Enterprise Linux
9 1 (1.20%) MVS
9 1 (1.20%) Solaris
Processes & Methodologies
1 26 (31.33%) ITIL
2 9 (10.84%) Change Management
2 9 (10.84%) Server Monitoring
3 7 (8.43%) Problem Management
4 6 (7.23%) Service Delivery
5 5 (6.02%) People Management
6 4 (4.82%) Service Management
6 4 (4.82%) ISMS
6 4 (4.82%) Root Cause Analysis
6 4 (4.82%) ITIL V2
6 4 (4.82%) Incident Management
7 3 (3.61%) Change Control
7 3 (3.61%) ITSM
7 3 (3.61%) Configuration Management
7 3 (3.61%) Project Management
8 2 (2.41%) ERP
8 2 (2.41%) CRM
8 2 (2.41%) Data Management
8 2 (2.41%) Workflow
8 2 (2.41%) Release Management
Programming Languages
1 31 (37.35%) SQL
2 9 (10.84%) VB.NET
2 9 (10.84%) PowerShell
3 7 (8.43%) Shell Script
4 4 (4.82%) Java
5 3 (3.61%) JavaScript
6 2 (2.41%) T-SQL
6 2 (2.41%) C
6 2 (2.41%) C#
7 1 (1.20%) Perl
7 1 (1.20%) PHP
7 1 (1.20%) PL/SQL
7 1 (1.20%) VBA
7 1 (1.20%) PeopleCode
Qualifications
1 23 (27.71%) Microsoft Certification
2 22 (26.51%) MCSE
3 21 (25.30%) MCITP
4 8 (9.64%) MCSA
5 4 (4.82%) Degree
6 3 (3.61%) Citrix Certification
7 2 (2.41%) CCA
7 2 (2.41%) ITIL Certification
7 2 (2.41%) VMware Certified Professional (VCP)
8 1 (1.20%) MCTS
8 1 (1.20%) CCNA
8 1 (1.20%) MCP
8 1 (1.20%) HNC
8 1 (1.20%) Cisco Certification
8 1 (1.20%) NCIE
Quality Assurance & Compliance
1 16 (19.28%) SLA
2 4 (4.82%) ISO/IEC 27001
3 1 (1.20%) QA
3 1 (1.20%) PCI DSS
System Software
1 29 (34.94%) Active Directory
2 9 (10.84%) Hyper-V
2 9 (10.84%) NFS
3 8 (9.64%) VMware Infrastructure
4 7 (8.43%) XenApp
5 4 (4.82%) Terminal Server
6 2 (2.41%) XenServer
6 2 (2.41%) XenDesktop
6 2 (2.41%) Citrix Presentation Server
7 1 (1.20%) VMware ESX
7 1 (1.20%) Firmware
Systems Management
1 9 (10.84%) HP SIM
2 6 (7.23%) McAfee ePO
3 3 (3.61%) SCCM
4 2 (2.41%) Nagios
5 1 (1.20%) NetBackup
5 1 (1.20%) Backup Exec
5 1 (1.20%) WSUS
5 1 (1.20%) SCOM
Vendors
1 46 (55.42%) Microsoft
2 18 (21.69%) HP
2 18 (21.69%) VMware
3 15 (18.07%) Citrix
4 12 (14.46%) IBM
5 11 (13.25%) Dell
6 7 (8.43%) NetApp
6 7 (8.43%) McAfee
7 4 (4.82%) Mitel
7 4 (4.82%) Cisco
8 3 (3.61%) Oracle
9 2 (2.41%) Red Hat
9 2 (2.41%) Symantec
9 2 (2.41%) Infor
10 1 (1.20%) Sitecore
10 1 (1.20%) Panasonic
10 1 (1.20%) Veeam
10 1 (1.20%) Facebook
10 1 (1.20%) Twitter
10 1 (1.20%) Sophos
Warrington
Recruitment Genius
Salary: £24000 - £29000 per annum
Posted: Yesterday
Lymm, Cheshire
Searchability.co.uk
Salary: £15000 - £18000 per annum
Posted: 4 days ago
Manchester, Lancashire
Actis Recruitment.
Salary: From £20,000 to £23,000 per annum up to £23,000 + excellent bens
Posted: 6 days ago
Liverpool
Bluefire Consulting
Salary: £35000 - £40000 per annum
Posted: 8 days ago
Stockport
Opus Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 11 days ago
Altrincham
Applause IT Innovation
Salary: £20000 - £25000 per annum + Benefits
Posted: 25 days ago