The statistics below represent IT jobs advertised across the North West region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
Technical Support
Rank 230 192 233
Rank change year-on-year
-38 +41
Permanent jobs requiring a Technical Support 29 54 37
As % of all permanent IT jobs located in the North West 0.46% 0.87% 0.49%
As % of the Job Titles category 0.47% 0.90% 0.51%
Number of salaries quoted 27 39 36
Median salary £27,500 £30,000 £27,000
Median salary % change year-on-year
-8.33% +11.11%
90% offered a salary of more than £21,300 £20,000 £20,500
10% offered a salary of more than £46,300 £43,000 £35,000
UK excluding London median salary £27,000 £27,500 £30,000
% change year-on-year
-1.81% -8.33%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6140 5974 7241
As % of all permanent IT jobs located in the North West 96.56% 95.88% 96.48%
Number of salaries quoted 5171 4959 6200
Median salary £40,000 £40,000 £38,000
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Technical Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 2 December 2016.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -29 13 £30,000 -7.26% 4
Cheshire +21 11 £21,500 -4.44% 2
Lancashire -6 4 £47,500 +58.33%
Merseyside -24 1 £23,000 -4.16% 1
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 2 December 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Technical Support in the job title.

1 25 (37.31%) Microsoft
2 24 (35.82%) Windows
3 17 (25.37%) Windows Server 2008
3 17 (25.37%) Windows Server
4 16 (23.88%) MS Excel
5 15 (22.39%) Active Directory
6 13 (19.40%) Windows 7
7 12 (17.91%) VMware
7 12 (17.91%) Service Management
7 12 (17.91%) Firewall
8 11 (16.42%) Office 365
9 10 (14.93%) Degree
9 10 (14.93%) SLA
9 10 (14.93%) SQL
10 8 (11.94%) Mentoring
10 8 (11.94%) SQL Server
10 8 (11.94%) MS Exchange
10 8 (11.94%) Manufacturing
11 7 (10.45%) Incident Management
11 7 (10.45%) ITIL
11 7 (10.45%) Citrix
11 7 (10.45%) Analytical Skills
12 6 (8.96%) Data Centre
12 6 (8.96%) MS Office
12 6 (8.96%) CRM
12 6 (8.96%) Linux
12 6 (8.96%) Mitel
12 6 (8.96%) Finance
12 6 (8.96%) Wireless
13 5 (7.46%) ERP

Technical Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.94%) MS Exchange
2 4 (5.97%) Exchange Server 2010
3 3 (4.48%) Exchange Server 2013
3 3 (4.48%) Skype for Business
4 2 (2.99%) Exchange Server 2007
4 2 (2.99%) SharePoint
5 1 (1.49%) Drupal
5 1 (1.49%) GroupWise
5 1 (1.49%) WordPress
Applications
1 16 (23.88%) MS Excel
2 6 (8.96%) MS Office
Business Applications
1 1 (1.49%) Dynamics NAV
Cloud Services
1 11 (16.42%) Office 365
2 4 (5.97%) GitHub
3 2 (2.99%) Amazon AWS
Communications & Networking
1 12 (17.91%) Firewall
2 6 (8.96%) Wireless
3 5 (7.46%) DHCP
3 5 (7.46%) LAN
4 4 (5.97%) SSL
4 4 (5.97%) TCP/IP
4 4 (5.97%) VLAN
4 4 (5.97%) Wi-Fi
4 4 (5.97%) Wireshark
5 3 (4.48%) WAN
6 2 (2.99%) ADSL
6 2 (2.99%) Broadband
6 2 (2.99%) CTI
6 2 (2.99%) Internet
6 2 (2.99%) SAN
6 2 (2.99%) VPN
7 1 (1.49%) DNS
7 1 (1.49%) FTP
7 1 (1.49%) GSM
7 1 (1.49%) Intranet
Database & Business Intelligence
1 8 (11.94%) SQL Server
2 1 (1.49%) MySQL
2 1 (1.49%) NoSQL
2 1 (1.49%) Oracle Database
2 1 (1.49%) Oracle Database 11g
2 1 (1.49%) SQL Server 2008
2 1 (1.49%) SQL Server 2012
Development Applications
1 3 (4.48%) Git (software)
General
1 8 (11.94%) Manufacturing
2 6 (8.96%) Finance
3 3 (4.48%) Advertising
4 2 (2.99%) Telecoms
5 1 (1.49%) Automotive
5 1 (1.49%) Marketing
5 1 (1.49%) Retail
Libraries, Frameworks & Software Standards
1 3 (4.48%) .NET
2 1 (1.49%) .NET Framework
2 1 (1.49%) CSS
2 1 (1.49%) HTML
2 1 (1.49%) Web Services
Miscellaneous
1 7 (10.45%) Analytical Skills
2 6 (8.96%) Data Centre
3 4 (5.97%) Driving Licence
3 4 (5.97%) iPad
4 3 (4.48%) Clustering
5 2 (2.99%) Enterprise Software
5 2 (2.99%) Smartphone
6 1 (1.49%) Health Informatics
6 1 (1.49%) HP StoreVirtual
6 1 (1.49%) Informatics
6 1 (1.49%) Xbox
Operating Systems
1 24 (35.82%) Windows
2 17 (25.37%) Windows Server
2 17 (25.37%) Windows Server 2008
3 13 (19.40%) Windows 7
4 6 (8.96%) Linux
5 4 (5.97%) Windows Server 2012
6 3 (4.48%) Apple iOS
7 2 (2.99%) Android
7 2 (2.99%) Unix
7 2 (2.99%) Windows 10
7 2 (2.99%) Windows 8
7 2 (2.99%) Windows Server 2003
8 1 (1.49%) AIX
8 1 (1.49%) CentOS
8 1 (1.49%) Debian
8 1 (1.49%) Mac OS X
8 1 (1.49%) Solaris
Processes & Methodologies
1 12 (17.91%) Service Management
2 8 (11.94%) Mentoring
3 7 (10.45%) Incident Management
3 7 (10.45%) ITIL
4 6 (8.96%) CRM
5 5 (7.46%) Business Development
5 5 (7.46%) Business Intelligence
5 5 (7.46%) ERP
6 4 (5.97%) Validation
6 4 (5.97%) Virtual Environments
7 3 (4.48%) Presales
7 3 (4.48%) Project Management
7 3 (4.48%) Service Delivery
8 2 (2.99%) Configuration Management
8 2 (2.99%) DevOps
8 2 (2.99%) Open Source
8 2 (2.99%) Stakeholder Management
8 2 (2.99%) Time Management
9 1 (1.49%) Product Management
9 1 (1.49%) Resource Management
Programming Languages
1 10 (14.93%) SQL
2 4 (5.97%) R
2 4 (5.97%) Ruby
3 3 (4.48%) Bash Shell
3 3 (4.48%) Perl
3 3 (4.48%) PHP
3 3 (4.48%) Python
4 2 (2.99%) C++
5 1 (1.49%) C
5 1 (1.49%) Java
5 1 (1.49%) JavaScript
5 1 (1.49%) PowerShell
Qualifications
1 10 (14.93%) Degree
2 4 (5.97%) MCP
3 2 (2.99%) MCSE
3 2 (2.99%) Microsoft Certification
4 1 (1.49%) MCITP
4 1 (1.49%) MCSA
4 1 (1.49%) MCTS
Quality Assurance & Compliance
1 10 (14.93%) SLA
2 5 (7.46%) ISO/IEC 27001
3 1 (1.49%) ISO 9001
System Software
1 15 (22.39%) Active Directory
2 5 (7.46%) VMware Infrastructure
3 2 (2.99%) Hyper-V
4 1 (1.49%) NDS
4 1 (1.49%) NetIQ eDirectory
4 1 (1.49%) VMware ESX
4 1 (1.49%) vSphere
Systems Management
1 3 (4.48%) Opscode Chef
1 3 (4.48%) Puppet
2 2 (2.99%) SCCM
3 1 (1.49%) AirWatch
3 1 (1.49%) McAfee ePO
3 1 (1.49%) Microsoft Clustering
Vendors
1 25 (37.31%) Microsoft
2 12 (17.91%) VMware
3 7 (10.45%) Citrix
4 6 (8.96%) Mitel
5 5 (7.46%) Cisco
6 4 (5.97%) Apple
7 3 (4.48%) HP
8 2 (2.99%) NetApp
9 1 (1.49%) BT
9 1 (1.49%) Draytek
9 1 (1.49%) Intel Security
9 1 (1.49%) NETGEAR
9 1 (1.49%) Openreach
9 1 (1.49%) Oracle
9 1 (1.49%) Remedy
9 1 (1.49%) Samsung
9 1 (1.49%) Veeam
9 1 (1.49%) Verint
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Salary: £25000 - £32000 per annum
Posted: 2 days ago
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Salary: £30000 - £40000 per annum
Posted: 4 days ago
Manchester
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Salary: £20000 - £30000 per annum + Benefits
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Chester, Cheshire
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Salary: £20000 - £30000 per annum + Benefits
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Manchester
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Salary: £40000 - £45000 per annum + Car, Bonus, Holiday, Pension
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Warrington
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Salary: £21000 - £25000 per annum
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Liverpool, Merseyside
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Salary: £25000 - £40000 per annum + Benefits
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