The statistics below represent IT jobs advertised across the North West region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Technical Support
Rank 217 197 236
Rank change year-on-year
-20 +39
Permanent jobs requiring a Technical Support 38 66 25
As % of all permanent IT jobs located in the North West 0.60% 0.99% 0.34%
As % of the Job Titles category 0.62% 1.02% 0.36%
Number of salaries quoted 35 53 22
Median salary £31,000 £26,500 £26,000
Median salary % change year-on-year
+16.98% +1.92%
90% offered a salary of more than £20,600 £19,600 £21,500
10% offered a salary of more than £47,500 £36,000 £49,500
UK excluding London median salary £29,750 £27,750 £30,000
% change year-on-year
+7.20% -7.50%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6156 6449 7028
As % of all permanent IT jobs located in the North West 96.69% 96.59% 96.14%
Number of salaries quoted 5169 5358 5801
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £23,500 £23,500
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Technical Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 27 September 2016.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +29 12 £32,500 +22.64% 2
Manchester -38 11 £31,750 +49.41% 2
Lancashire +14 10 £38,500 +28.33%
Cumbria +14 3 £30,000 -
Merseyside - 2 £17,797 - 2
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 27 September 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Technical Support in the job title.

1 28 (35.00%) Windows
2 25 (31.25%) Microsoft
3 16 (20.00%) MS Excel
3 16 (20.00%) LAN
3 16 (20.00%) SQL Server
3 16 (20.00%) Analytical Skills
3 16 (20.00%) Windows Server
4 15 (18.75%) Active Directory
4 15 (18.75%) Firewall
4 15 (18.75%) VMware
5 14 (17.50%) SQL
5 14 (17.50%) Windows Server 2008
6 13 (16.25%) Broadband
6 13 (16.25%) VPN
7 12 (15.00%) Service Management
7 12 (15.00%) Cisco
8 11 (13.75%) Windows 7
8 11 (13.75%) Office 365
8 11 (13.75%) TCP/IP
8 11 (13.75%) SLA
8 11 (13.75%) WAN
9 10 (12.50%) MS Exchange
9 10 (12.50%) ITIL
9 10 (12.50%) HP
9 10 (12.50%) Telecoms
10 9 (11.25%) Internet
11 8 (10.00%) Linux
11 8 (10.00%) Windows Server 2012
11 8 (10.00%) Data Centre
11 8 (10.00%) VMware Infrastructure

Technical Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (12.50%) MS Exchange
2 5 (6.25%) Exchange Server 2010
2 5 (6.25%) Exchange Server 2013
3 2 (2.50%) Exchange Server 2007
4 1 (1.25%) Apache
4 1 (1.25%) Drupal
4 1 (1.25%) IIS
4 1 (1.25%) SharePoint
4 1 (1.25%) Skype for Business
4 1 (1.25%) WebSphere
4 1 (1.25%) WordPress
Applications
1 16 (20.00%) MS Excel
2 6 (7.50%) MS Office
Cloud Services
1 11 (13.75%) Office 365
2 2 (2.50%) GitHub
2 2 (2.50%) SaaS
3 1 (1.25%) Amazon AWS
3 1 (1.25%) Microsoft Azure
Communications & Networking
1 16 (20.00%) LAN
2 15 (18.75%) Firewall
3 13 (16.25%) Broadband
3 13 (16.25%) VPN
4 11 (13.75%) TCP/IP
4 11 (13.75%) WAN
5 9 (11.25%) Internet
6 7 (8.75%) Wireless
7 6 (7.50%) ADSL
8 5 (6.25%) DHCP
8 5 (6.25%) Wi-Fi
9 4 (5.00%) FTP
9 4 (5.00%) NAS
9 4 (5.00%) SAN
9 4 (5.00%) SSL
9 4 (5.00%) VLAN
9 4 (5.00%) Wireshark
10 3 (3.75%) Ethernet
10 3 (3.75%) IPv4
11 2 (2.50%) VoIP
Database & Business Intelligence
1 16 (20.00%) SQL Server
2 2 (2.50%) PowerPivot
2 2 (2.50%) SQL Server 2008
3 1 (1.25%) SQL Server 2012
Development Applications
1 1 (1.25%) Git (software)
General
1 10 (12.50%) Telecoms
2 7 (8.75%) Manufacturing
3 5 (6.25%) Finance
4 3 (3.75%) Pharmaceutical
5 2 (2.50%) Arabic Language
5 2 (2.50%) Automotive
5 2 (2.50%) French Language
5 2 (2.50%) German Language
5 2 (2.50%) Hindi Language
5 2 (2.50%) Legal
5 2 (2.50%) Russian Language
5 2 (2.50%) Spanish Language
6 1 (1.25%) Advertising
6 1 (1.25%) Marketing
Libraries, Frameworks & Software Standards
1 5 (6.25%) .NET
2 3 (3.75%) HTML
3 2 (2.50%) .NET Framework
3 2 (2.50%) Web Services
4 1 (1.25%) CSS
Miscellaneous
1 16 (20.00%) Analytical Skills
2 8 (10.00%) Data Centre
3 6 (7.50%) Clustering
4 5 (6.25%) Driving Licence
5 4 (5.00%) HP StoreVirtual
6 3 (3.75%) EPoS
7 2 (2.50%) Computer Science
7 2 (2.50%) iPad
7 2 (2.50%) Mathematics
7 2 (2.50%) Smartphone
8 1 (1.25%) Enterprise Software
8 1 (1.25%) Health Informatics
8 1 (1.25%) Hybrid Cloud
8 1 (1.25%) Informatics
8 1 (1.25%) Statistics
8 1 (1.25%) Xbox
Operating Systems
1 28 (35.00%) Windows
2 16 (20.00%) Windows Server
3 14 (17.50%) Windows Server 2008
4 11 (13.75%) Windows 7
5 8 (10.00%) Linux
5 8 (10.00%) Windows Server 2012
6 4 (5.00%) Android
6 4 (5.00%) Apple iOS
6 4 (5.00%) CentOS
6 4 (5.00%) Mac OS X
6 4 (5.00%) Windows 8
7 3 (3.75%) Windows XP
8 2 (2.50%) Windows 10
8 2 (2.50%) Windows Server 2003
9 1 (1.25%) Debian
9 1 (1.25%) Unix
9 1 (1.25%) Windows CE
Processes & Methodologies
1 12 (15.00%) Service Management
2 10 (12.50%) ITIL
3 6 (7.50%) Business Intelligence
3 6 (7.50%) Project Management
4 5 (6.25%) Incident Management
4 5 (6.25%) Virtual Environments
5 4 (5.00%) Business Development
5 4 (5.00%) CRM
5 4 (5.00%) ERP
5 4 (5.00%) Kalman Filter
5 4 (5.00%) Mentoring
5 4 (5.00%) Service Delivery
5 4 (5.00%) Validation
5 4 (5.00%) Web Filtering
6 3 (3.75%) Asset Management
7 2 (2.50%) Compliance Audit
7 2 (2.50%) Continuous Improvement
7 2 (2.50%) Disaster Recovery
7 2 (2.50%) Presales
7 2 (2.50%) Time Management
Programming Languages
1 14 (17.50%) SQL
2 4 (5.00%) PowerShell
2 4 (5.00%) R
3 2 (2.50%) C++
3 2 (2.50%) Java
3 2 (2.50%) PL/SQL
3 2 (2.50%) Ruby
3 2 (2.50%) T-SQL
3 2 (2.50%) VB.NET
4 1 (1.25%) Bash Shell
4 1 (1.25%) JavaScript
4 1 (1.25%) Perl
4 1 (1.25%) PHP
4 1 (1.25%) Python
Qualifications
1 7 (8.75%) Degree
2 4 (5.00%) MCP
3 2 (2.50%) CCENT
3 2 (2.50%) CCNA
3 2 (2.50%) CCNP
3 2 (2.50%) Cisco Certification
4 1 (1.25%) DBS Check
Quality Assurance & Compliance
1 11 (13.75%) SLA
2 5 (6.25%) ISO/IEC 27001
3 1 (1.25%) ISO 9001
System Software
1 15 (18.75%) Active Directory
2 8 (10.00%) VMware Infrastructure
3 3 (3.75%) Terminal Services
3 3 (3.75%) XenDesktop
4 2 (2.50%) Hyper-V
4 2 (2.50%) vSphere
Systems Management
1 2 (2.50%) Opscode Chef
1 2 (2.50%) Puppet
2 1 (1.25%) AirWatch
2 1 (1.25%) SCCM
Vendors
1 25 (31.25%) Microsoft
2 15 (18.75%) VMware
3 12 (15.00%) Cisco
4 10 (12.50%) HP
5 7 (8.75%) Citrix
6 6 (7.50%) Mitel
7 5 (6.25%) NetApp
8 4 (5.00%) Apple
8 4 (5.00%) Samsung
9 3 (3.75%) Dell
9 3 (3.75%) Oracle
10 1 (1.25%) Draytek
10 1 (1.25%) Fortinet
10 1 (1.25%) Motorola
10 1 (1.25%) NETGEAR
10 1 (1.25%) Veeam
10 1 (1.25%) Verint
Southport, Merseyside
Oscar
Salary: £25000 - £30000 per annum + Pension, bonus, on call
Posted: 9 hours ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 6 days ago
Warrington
Recruitment Genius Ltd
Salary: £21000 - £25000 per annum
Posted: 5 days ago
Greater Manchester
Adria Solutions Ltd
Salary: £18000 - £22000 per annum
Posted: 7 days ago
Manchester, Lancashire
Recann
Salary: £24000 - £30000 per annum + Bonus, Pension, Benefits
Posted: Yesterday