The first table below looks at the demand for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 202 185 174
Rank change year-on-year
-17 -11
Permanent jobs requiring a Technical Support 45 61 73
As % of all permanent IT jobs located in the North West 0.63% 0.84% 0.97%
As % of the Job Titles category 0.67% 0.89% 1.01%
Number of salaries quoted 43 52 65
Average salary £32,500 £26,250 £25,000
Average salary % change year-on-year
+23.80% +5.00%
90% offered a salary of more than £22,500 £18,000 £17,000
10% offered a salary of more than £45,000 £47,500 £40,500
UK excluding London average salary £30,000 £30,500 £30,000
% change year-on-year
-1.63% +1.66%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6762 6872 7206
As % of all permanent IT jobs located in the North West 94.77% 94.81% 96.20%
Number of salaries quoted 5477 5884 6339
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support
England

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 29 July 2014.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +5 26 £32,500 +1.56%
Merseyside +8 12 £45,000 +80.00% 1
Cheshire -24 5 £32,250 +40.21%
Lancashire -8 1 - - 1
Cumbria - 1 £24,000 - 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 July 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 59 (64.84%) Windows
2 51 (56.04%) Microsoft
3 37 (40.66%) SQL
4 33 (36.26%) MS Excel
5 29 (31.87%) Active Directory
6 28 (30.77%) Microsoft Certification
7 26 (28.57%) MCSE
8 25 (27.47%) MCITP
9 23 (25.27%) ITIL
10 21 (23.08%) Linux
11 20 (21.98%) VMware
12 19 (20.88%) Citrix
13 18 (19.78%) DNS
14 16 (17.58%) HP
15 15 (16.48%) UNIX
16 14 (15.38%) SLA
16 14 (15.38%) TCP/IP
17 13 (14.29%) MS Exchange
18 12 (13.19%) Dell
18 12 (13.19%) .NET
18 12 (13.19%) Firewall
18 12 (13.19%) Windows Server 2008
19 11 (12.09%) Windows 7
19 11 (12.09%) IBM
19 11 (12.09%) MS Office
20 10 (10.99%) SQL Server
20 10 (10.99%) MCSA
20 10 (10.99%) SharePoint
20 10 (10.99%) Change Management
20 10 (10.99%) Telecoms

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 July 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (14.29%) MS Exchange
2 10 (10.99%) SharePoint
3 9 (9.89%) IIS
4 8 (8.79%) Exchange Server 2013
5 7 (7.69%) Lync
6 4 (4.40%) Exchange Server 2007
6 4 (4.40%) Tomcat
7 3 (3.30%) Exchange Server 2010
8 1 (1.10%) SharePoint 2013
8 1 (1.10%) Sitecore CMS
8 1 (1.10%) SharePoint 2010
8 1 (1.10%) Tuxedo
8 1 (1.10%) Apache
8 1 (1.10%) Blackberry Enterprise Server
8 1 (1.10%) CMS
8 1 (1.10%) IBM HTTP Server
8 1 (1.10%) Exchange Server 2003
8 1 (1.10%) SharePoint Server
Applications
1 33 (36.26%) MS Excel
2 11 (12.09%) MS Office
3 2 (2.20%) PrintSoft PReS
4 1 (1.10%) MS PowerPoint
Business Applications
1 2 (2.20%) Dynamics CRM
2 1 (1.10%) Dynamics AX
2 1 (1.10%) Dynamics NAV
Cloud Services
1 6 (6.59%) SaaS
2 2 (2.20%) Office 365
3 1 (1.10%) Route 53
3 1 (1.10%) ElastiCache
3 1 (1.10%) Cloud Computing
3 1 (1.10%) Amazon EC2
3 1 (1.10%) Amazon S3
3 1 (1.10%) Amazon AWS
Communications & Networking
1 18 (19.78%) DNS
2 14 (15.38%) TCP/IP
3 12 (13.19%) Firewall
4 9 (9.89%) IPsec
4 9 (9.89%) LDAP
4 9 (9.89%) Kerberos
5 5 (5.49%) SAN
6 4 (4.40%) NAS
6 4 (4.40%) VoIP
6 4 (4.40%) WAN
6 4 (4.40%) DHCP
7 3 (3.30%) VPN
7 3 (3.30%) Wireless
8 2 (2.20%) Wi-Fi
9 1 (1.10%) Internet
9 1 (1.10%) PABX
9 1 (1.10%) NetScaler
9 1 (1.10%) HTTP
9 1 (1.10%) SNMP
9 1 (1.10%) LAN
Database & Business Intelligence
1 10 (10.99%) SQL Server Reporting Services
1 10 (10.99%) SQL Server
2 6 (6.59%) SQL Server 2005
2 6 (6.59%) SQL Server 2008
3 4 (4.40%) SQL Server 2012
4 3 (3.30%) MySQL
5 1 (1.10%) Oracle9i Database
5 1 (1.10%) Amazon RDS
5 1 (1.10%) Oracle Database
5 1 (1.10%) Relational Database
5 1 (1.10%) Big Data
Development Applications
1 1 (1.10%) Visual Studio
1 1 (1.10%) VSS/SourceSafe
1 1 (1.10%) PeopleTools
1 1 (1.10%) Team Foundation Server
General
1 10 (10.99%) Telecoms
2 8 (8.79%) Games
3 7 (7.69%) Finance
4 3 (3.30%) Advertising
5 2 (2.20%) Marketing
5 2 (2.20%) Banking
6 1 (1.10%) Retail
6 1 (1.10%) Investment Banking
6 1 (1.10%) Legal
6 1 (1.10%) Manufacturing
Libraries, Frameworks & Software Standards
1 12 (13.19%) .NET
2 3 (3.30%) HTML
2 3 (3.30%) CSS
3 2 (2.20%) Web Services
3 2 (2.20%) jQuery
4 1 (1.10%) ADO.NET
4 1 (1.10%) ASP.NET
4 1 (1.10%) XML
4 1 (1.10%) XSLT
4 1 (1.10%) LAMP
4 1 (1.10%) WCF
Miscellaneous
1 9 (9.89%) PKI
2 6 (6.59%) FlexPod
3 4 (4.40%) Blackberry
4 3 (3.30%) iPhone
5 2 (2.20%) Mainframe
6 1 (1.10%) SecurID
6 1 (1.10%) Firmware
6 1 (1.10%) Thin Client
6 1 (1.10%) Mobile Computing
6 1 (1.10%) Mobile App
6 1 (1.10%) Computer Science
6 1 (1.10%) Fat Client
Operating Systems
1 59 (64.84%) Windows
2 21 (23.08%) Linux
3 15 (16.48%) UNIX
4 12 (13.19%) Windows Server 2008
5 11 (12.09%) Windows 7
6 9 (9.89%) Windows Server 2003
7 7 (7.69%) Android
8 5 (5.49%) Windows XP
8 5 (5.49%) Windows Server 2012
9 3 (3.30%) Apple iOS
10 2 (2.20%) Windows 8
10 2 (2.20%) HPUX
10 2 (2.20%) Windows Mobile
11 1 (1.10%) MVS
11 1 (1.10%) Red Hat Enterprise Linux
Processes & Methodologies
1 23 (25.27%) ITIL
2 10 (10.99%) Change Management
3 9 (9.89%) Problem Management
3 9 (9.89%) Server Monitoring
4 7 (7.69%) Service Delivery
5 6 (6.59%) Root Cause Analysis
5 6 (6.59%) Incident Management
6 5 (5.49%) CRM
7 3 (3.30%) Project Management
7 3 (3.30%) Service Management
7 3 (3.30%) ITSM
7 3 (3.30%) Change Control
8 2 (2.20%) Release Management
8 2 (2.20%) Time Management
8 2 (2.20%) Configuration Management
8 2 (2.20%) Workflow
8 2 (2.20%) E-Commerce
8 2 (2.20%) ERP
9 1 (1.10%) OOD
9 1 (1.10%) SOA
Programming Languages
1 37 (40.66%) SQL
2 9 (9.89%) VB.NET
2 9 (9.89%) PowerShell
3 6 (6.59%) Shell Script
4 3 (3.30%) JavaScript
5 2 (2.20%) C#
5 2 (2.20%) Java
5 2 (2.20%) PHP
6 1 (1.10%) PL/SQL
6 1 (1.10%) T-SQL
6 1 (1.10%) Perl
6 1 (1.10%) C
6 1 (1.10%) PeopleCode
Qualifications
1 28 (30.77%) Microsoft Certification
2 26 (28.57%) MCSE
3 25 (27.47%) MCITP
4 10 (10.99%) MCSA
5 4 (4.40%) Citrix Certification
6 2 (2.20%) CCA
6 2 (2.20%) ITIL Certification
6 2 (2.20%) VMware Certified Professional (VCP)
7 1 (1.10%) MCTS
7 1 (1.10%) CCNA
7 1 (1.10%) MCP
7 1 (1.10%) HNC
7 1 (1.10%) Cisco Certification
7 1 (1.10%) Security Cleared
7 1 (1.10%) NCIE
7 1 (1.10%) CCAA
Quality Assurance & Compliance
1 14 (15.38%) SLA
2 2 (2.20%) ISO/IEC 27001
3 1 (1.10%) QA
3 1 (1.10%) PCI DSS
System Software
1 29 (31.87%) Active Directory
2 10 (10.99%) Hyper-V
3 9 (9.89%) XenApp
3 9 (9.89%) NFS
3 9 (9.89%) VMware Infrastructure
4 4 (4.40%) Terminal Server
5 3 (3.30%) VMware ESX
5 3 (3.30%) XenDesktop
6 2 (2.20%) Citrix Presentation Server
6 2 (2.20%) XenServer
7 1 (1.10%) Terminal Services
Systems Management
1 9 (9.89%) HP SIM
2 8 (8.79%) McAfee ePO
3 3 (3.30%) SCCM
4 1 (1.10%) SCOM
4 1 (1.10%) Nagios
4 1 (1.10%) MAILsweeper
4 1 (1.10%) NetBackup
4 1 (1.10%) Backup Exec
4 1 (1.10%) WSUS
Vendors
1 51 (56.04%) Microsoft
2 20 (21.98%) VMware
3 19 (20.88%) Citrix
4 16 (17.58%) HP
5 12 (13.19%) Dell
6 11 (12.09%) IBM
7 9 (9.89%) McAfee
8 8 (8.79%) NetApp
9 4 (4.40%) Cisco
9 4 (4.40%) Mitel
10 3 (3.30%) Oracle
11 2 (2.20%) Infor
11 2 (2.20%) AppSense
11 2 (2.20%) Symantec
12 1 (1.10%) Sitecore
12 1 (1.10%) Panasonic
12 1 (1.10%) Veeam
12 1 (1.10%) MobileIron
12 1 (1.10%) PeopleSoft
12 1 (1.10%) Adobe
Preston, Lancashire
TribePost.co.uk
Salary: £16k + Excellent Benefits
Posted: 5 days ago
Liverpool
Recruitment Genius
Salary: £17000 - £22000 per annum
Posted: 25 days ago
Barrow-In-Furness
Capita - ITIN
Salary: £30000.00 - £35000.00 per annum
Posted: 27 days ago
North West England
Interquest - IQ ESM
Salary: £20000 - £30000 per annum + Bonus plus other benefits
Posted: 27 days ago