The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Technical Support
Rank 202 206 193
Rank change year-on-year
+4 -13
Permanent jobs requiring a Technical Support 49 37 68
As % of all permanent IT jobs located in the North West 0.70% 0.57% 0.91%
As % of the Job Titles category 0.74% 0.60% 0.95%
Number of salaries quoted 39 35 58
Average salary £28,500 £25,000 £24,000
Average salary % change year-on-year
+14.00% +4.16%
90% offered a salary of more than £22,500 £21,200 £19,975
10% offered a salary of more than £35,000 £32,100 £37,500
UK excluding London average salary £31,500 £29,000 £30,250
% change year-on-year
+8.62% -4.13%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6617 6182 7174
As % of all permanent IT jobs located in the North West 95.13% 94.85% 96.00%
Number of salaries quoted 5490 5121 6055
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,500 £24,500 £23,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 27 February 2015.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +12 36 £29,250 +17.00% 5
Cheshire -7 9 £28,750 +25.00% 5
Merseyside +10 2 £50,000 +98.01% 1
Lancashire - 2 £19,000 - 3
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 27 February 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 60 (69.77%) Microsoft
2 51 (59.30%) Windows
3 41 (47.67%) MS Excel
4 37 (43.02%) SQL Server
5 31 (36.05%) Active Directory
6 29 (33.72%) MS Exchange
7 24 (27.91%) Citrix
7 24 (27.91%) Cisco
7 24 (27.91%) VMware
8 23 (26.74%) MS Office
9 22 (25.58%) VPN
9 22 (25.58%) VMware Infrastructure
10 20 (23.26%) Degree
10 20 (23.26%) SAN
11 19 (22.09%) Hyper-V
12 18 (20.93%) XenDesktop
12 18 (20.93%) LAN
13 17 (19.77%) DHCP
14 16 (18.60%) Firewall
14 16 (18.60%) SQL
15 15 (17.44%) ITIL
15 15 (17.44%) NetApp
16 14 (16.28%) DNS
17 13 (15.12%) Linux
17 13 (15.12%) IIS
18 12 (13.95%) MS PowerPoint
19 11 (12.79%) Windows 7
19 11 (12.79%) Wireless
19 11 (12.79%) Manufacturing
19 11 (12.79%) VoIP

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 27 February 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (33.72%) MS Exchange
2 13 (15.12%) IIS
3 9 (10.47%) Exchange Server 2010
4 5 (5.81%) Exchange Server 2003
4 5 (5.81%) SharePoint
5 4 (4.65%) Exchange Server 2007
6 1 (1.16%) WebSphere
6 1 (1.16%) Apache
6 1 (1.16%) Tomcat
6 1 (1.16%) Exstream Dialogue
6 1 (1.16%) Exchange Server 2013
Applications
1 41 (47.67%) MS Excel
2 23 (26.74%) MS Office
3 12 (13.95%) MS PowerPoint
4 1 (1.16%) MS Visio
4 1 (1.16%) PrintSoft PReS
Business Applications
1 1 (1.16%) Maximo
1 1 (1.16%) Exstream
1 1 (1.16%) Dynamics CRM
1 1 (1.16%) Dynamics AX
1 1 (1.16%) Dynamics GP
1 1 (1.16%) FRx
1 1 (1.16%) Markit EDM
Cloud Services
1 3 (3.49%) Office 365
Communications & Networking
1 22 (25.58%) VPN
2 20 (23.26%) SAN
3 18 (20.93%) LAN
4 17 (19.77%) DHCP
5 16 (18.60%) Firewall
6 14 (16.28%) DNS
7 11 (12.79%) VoIP
7 11 (12.79%) Wireless
8 10 (11.63%) WAN
9 8 (9.30%) TCP/IP
10 7 (8.14%) NAS
11 6 (6.98%) IPv4
11 6 (6.98%) Cisco IOS
11 6 (6.98%) Internet
11 6 (6.98%) Ethernet
12 4 (4.65%) FTP
12 4 (4.65%) WLAN
12 4 (4.65%) GPRS
13 3 (3.49%) Broadband
14 2 (2.33%) PSTN
Database & Business Intelligence
1 37 (43.02%) SQL Server
2 6 (6.98%) SQL Server 2008
3 4 (4.65%) Oracle Database
3 4 (4.65%) SQL Server 2005
3 4 (4.65%) Oracle Reports
4 2 (2.33%) MySQL
5 1 (1.16%) Relational Database
5 1 (1.16%) MS Access
5 1 (1.16%) SQL Server 2000
5 1 (1.16%) Crystal Reports
Development Applications
1 4 (4.65%) Oracle Forms
2 1 (1.16%) WinDbg
General
1 11 (12.79%) Manufacturing
2 9 (10.47%) Finance
3 4 (4.65%) Legal
4 2 (2.33%) Telecoms
4 2 (2.33%) Advertising
4 2 (2.33%) Games
4 2 (2.33%) Banking
4 2 (2.33%) Marketing
5 1 (1.16%) Financial Institution
Libraries, Frameworks & Software Standards
1 5 (5.81%) .NET
1 5 (5.81%) XML
2 2 (2.33%) HTML
2 2 (2.33%) CSS
3 1 (1.16%) J2EE
3 1 (1.16%) ASP.NET
3 1 (1.16%) ODBC
3 1 (1.16%) WSDL
3 1 (1.16%) WebSphere MQ
3 1 (1.16%) OLE DB
3 1 (1.16%) .NET Framework
Miscellaneous
1 7 (8.14%) Clustering
2 6 (6.98%) Analytical Skills
3 4 (4.65%) Smart Meter
3 4 (4.65%) Management Information System
4 2 (2.33%) Blackberry
4 2 (2.33%) Computer Science
4 2 (2.33%) Video Conferencing
5 1 (1.16%) IVR
5 1 (1.16%) Mainframe
5 1 (1.16%) Client/Server
5 1 (1.16%) Open Source
5 1 (1.16%) Enterprise Software
5 1 (1.16%) Xbox
Operating Systems
1 51 (59.30%) Windows
2 13 (15.12%) Linux
3 11 (12.79%) Windows 7
4 10 (11.63%) Windows XP
5 7 (8.14%) Windows 8
6 6 (6.98%) Android
6 6 (6.98%) Windows Server 2008
7 4 (4.65%) Windows Server 2003
8 3 (3.49%) Mac OS X
8 3 (3.49%) Windows Server 2012
9 2 (2.33%) UNIX
10 1 (1.16%) Windows Mobile
10 1 (1.16%) Windows Vista
10 1 (1.16%) Windows 2000 Server
Processes & Methodologies
1 15 (17.44%) ITIL
2 10 (11.63%) Project Management
2 10 (11.63%) Business Continuity
3 8 (9.30%) Incident Management
4 7 (8.14%) Service Management
4 7 (8.14%) Kalman Filter
5 5 (5.81%) Change Management
5 5 (5.81%) ERP
6 4 (4.65%) Line Management
7 3 (3.49%) Software Testing
7 3 (3.49%) Data Protection
7 3 (3.49%) Information Assurance
7 3 (3.49%) Continuous Improvement
7 3 (3.49%) Security Testing
7 3 (3.49%) Time Management
8 2 (2.33%) Data Management
8 2 (2.33%) CRM
8 2 (2.33%) Security Management
9 1 (1.16%) Risk Management
9 1 (1.16%) Business Intelligence
Programming Languages
1 16 (18.60%) SQL
2 8 (9.30%) C#
3 3 (3.49%) JavaScript
4 2 (2.33%) Java
5 1 (1.16%) T-SQL
5 1 (1.16%) VBScript
5 1 (1.16%) Shell Script
5 1 (1.16%) PowerShell
Qualifications
1 20 (23.26%) Degree
2 9 (10.47%) Microsoft Certification
3 6 (6.98%) MCITP
3 6 (6.98%) MCP
3 6 (6.98%) MCSE
4 4 (4.65%) MCSA
5 2 (2.33%) MCTS
6 1 (1.16%) ITIL Certification
6 1 (1.16%) VMware Certified Professional (VCP)
6 1 (1.16%) CCNA
6 1 (1.16%) Cisco Certification
Quality Assurance & Compliance
1 7 (8.14%) SLA
2 1 (1.16%) ISO/IEC 27001
2 1 (1.16%) QA
System Software
1 31 (36.05%) Active Directory
2 22 (25.58%) VMware Infrastructure
3 19 (22.09%) Hyper-V
4 18 (20.93%) XenDesktop
5 8 (9.30%) vSphere
6 6 (6.98%) XenApp
7 4 (4.65%) XenServer
8 1 (1.16%) VMware ESXi
8 1 (1.16%) VMware ESX
Systems Management
1 4 (4.65%) Backup Exec
2 2 (2.33%) SCCM
3 1 (1.16%) WSUS
Vendors
1 60 (69.77%) Microsoft
2 24 (27.91%) Citrix
2 24 (27.91%) Cisco
2 24 (27.91%) VMware
3 15 (17.44%) NetApp
4 9 (10.47%) HP
5 7 (8.14%) Meraki
6 6 (6.98%) EMC
6 6 (6.98%) Oracle
7 4 (4.65%) Dell
7 4 (4.65%) Avaya
8 3 (3.49%) Symantec
8 3 (3.49%) Toshiba
8 3 (3.49%) BT
9 2 (2.33%) McAfee
9 2 (2.33%) IBM
10 1 (1.16%) SAP
10 1 (1.16%) Unisys
10 1 (1.16%) Genesys
10 1 (1.16%) Lotus
Blackburn, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £22000 per annum + Benefits
Posted: 9 hours ago
Newton-le-willows, Merseyside
networx
Posted: Yesterday
Warrington, Cheshire
CV Screen Ltd
Salary: Up to £25k plus benefits
Posted: 3 days ago
Warrington, Cheshire
Senitor Associates
Salary: £17000 per annum
Posted: 3 days ago
Salford, Lancashire
QA Limited
Salary: £150.00 per week
Posted: 6 days ago
Heywood, Lancashire
QA Limited
Salary: £120.00 - £175.12 per week
Posted: 6 days ago
Liverpool, Merseyside
Hudson IT
Salary: £40000 - £50000 per annum
Posted: 6 days ago
Warrington, Cheshire
The Bridge Ltd
Salary: From £25,000 to £35,000 per annum
Posted: 6 days ago
Lymm
Recruitment Genius
Salary: £15000 - £18000 per annum
Posted: 9 days ago
Manchester, Cheshire, Altrincham, Stockport,...
Actis Recruitment Ltd
Salary: To £27,000
Posted: 12 days ago
Newton-Le-Willows
Networx Recruitment
Salary: Salary £18,000 - £20,000 pa dependent on skills
Posted: 13 days ago