The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 224 175 179
Rank change year-on-year
-49 +4
Permanent jobs requiring a Technical Support 31 64 75
As % of all permanent IT jobs located in the North West 0.42% 0.93% 1.01%
As % of the Job Titles category 0.45% 0.99% 1.05%
Number of salaries quoted 28 58 67
Average salary £26,250 £24,500 £24,500
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £20,700 £19,000 £20,000
10% offered a salary of more than £46,500 £39,000 £35,700
UK excluding London average salary £30,000 £30,500 £29,000
% change year-on-year
-1.63% +5.17%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6959 6446 7140
As % of all permanent IT jobs located in the North West 94.69% 93.92% 96.56%
Number of salaries quoted 5706 5546 6124
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 16 September 2014.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -27 16 £26,750 +7.00% 3
Merseyside +10 8 £38,000 +26.66%
Cheshire -34 3 £24,750 +5.31% 2
Lancashire -6 1 - -
Cumbria - 1 £24,000 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 16 September 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 52 (61.18%) Windows
2 48 (56.47%) Microsoft
3 32 (37.65%) MS Excel
4 31 (36.47%) SQL
5 29 (34.12%) Active Directory
6 26 (30.59%) ITIL
7 25 (29.41%) Microsoft Certification
8 24 (28.24%) MCSE
9 23 (27.06%) MCITP
10 19 (22.35%) VMware
11 18 (21.18%) HP
11 18 (21.18%) SLA
12 17 (20.00%) Citrix
13 16 (18.82%) DNS
14 15 (17.65%) Linux
15 14 (16.47%) TCP/IP
16 13 (15.29%) UNIX
17 12 (14.12%) IBM
17 12 (14.12%) Firewall
17 12 (14.12%) .NET
18 11 (12.94%) MS Office
18 11 (12.94%) Dell
18 11 (12.94%) MS Exchange
18 11 (12.94%) Finance
18 11 (12.94%) Change Management
19 10 (11.76%) SharePoint
20 9 (10.59%) Kerberos
20 9 (10.59%) NFS
20 9 (10.59%) LDAP
20 9 (10.59%) VB.NET

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 16 September 2014, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (12.94%) MS Exchange
2 10 (11.76%) SharePoint
3 8 (9.41%) Exchange Server 2013
4 7 (8.24%) IIS
4 7 (8.24%) Lync
5 4 (4.71%) Tomcat
6 3 (3.53%) Exchange Server 2007
7 2 (2.35%) Exchange Server 2010
8 1 (1.18%) Tuxedo
8 1 (1.18%) Apache
8 1 (1.18%) CMS
8 1 (1.18%) IBM HTTP Server
8 1 (1.18%) Blackberry Enterprise Server
8 1 (1.18%) SharePoint Server
8 1 (1.18%) SharePoint 2013
8 1 (1.18%) Sitecore CMS
8 1 (1.18%) SharePoint 2010
Applications
1 32 (37.65%) MS Excel
2 11 (12.94%) MS Office
3 4 (4.71%) MS PowerPoint
4 2 (2.35%) PrintSoft PReS
Business Applications
1 2 (2.35%) Dynamics CRM
2 1 (1.18%) Dynamics AX
2 1 (1.18%) Dynamics NAV
Cloud Services
1 6 (7.06%) SaaS
2 1 (1.18%) ElastiCache
2 1 (1.18%) Amazon ElastiCache
2 1 (1.18%) Office 365
2 1 (1.18%) Route 53
2 1 (1.18%) Amazon EC2
2 1 (1.18%) Amazon S3
2 1 (1.18%) Amazon AWS
Communications & Networking
1 16 (18.82%) DNS
2 14 (16.47%) TCP/IP
3 12 (14.12%) Firewall
4 9 (10.59%) Kerberos
4 9 (10.59%) LDAP
4 9 (10.59%) IPsec
5 5 (5.88%) SAN
6 4 (4.71%) NAS
6 4 (4.71%) VoIP
7 3 (3.53%) WAN
8 2 (2.35%) Wi-Fi
8 2 (2.35%) Wireless
8 2 (2.35%) DHCP
8 2 (2.35%) VPN
9 1 (1.18%) SNMP
9 1 (1.18%) PBX
9 1 (1.18%) HTTP
9 1 (1.18%) Internet
9 1 (1.18%) PABX
Database & Business Intelligence
1 9 (10.59%) SQL Server
2 8 (9.41%) SQL Server Reporting Services
3 5 (5.88%) SQL Server 2005
3 5 (5.88%) SQL Server 2008
4 4 (4.71%) SQL Server 2012
5 2 (2.35%) Relational Database
5 2 (2.35%) MySQL
6 1 (1.18%) Oracle9i Database
6 1 (1.18%) Crystal Reports
6 1 (1.18%) Oracle Database
6 1 (1.18%) Amazon RDS
6 1 (1.18%) Big Data
Development Applications
1 1 (1.18%) Visual Studio
1 1 (1.18%) VSS/SourceSafe
1 1 (1.18%) PeopleTools
1 1 (1.18%) Team Foundation Server
General
1 11 (12.94%) Finance
2 6 (7.06%) Banking
2 6 (7.06%) Games
3 5 (5.88%) Telecoms
4 3 (3.53%) Advertising
5 2 (2.35%) Investment Banking
6 1 (1.18%) Legal
6 1 (1.18%) Manufacturing
6 1 (1.18%) Marketing
6 1 (1.18%) Retail
Libraries, Frameworks & Software Standards
1 12 (14.12%) .NET
2 2 (2.35%) LAMP
2 2 (2.35%) CSS
2 2 (2.35%) Web Services
2 2 (2.35%) HTML
3 1 (1.18%) XML
3 1 (1.18%) XSLT
3 1 (1.18%) ADO.NET
3 1 (1.18%) ASP.NET
3 1 (1.18%) jQuery
3 1 (1.18%) WCF
Miscellaneous
1 9 (10.59%) PKI
2 6 (7.06%) FlexPod
3 5 (5.88%) Analytical Skills
4 2 (2.35%) Mainframe
5 1 (1.18%) Blackberry
5 1 (1.18%) Firmware
5 1 (1.18%) Thin Client
5 1 (1.18%) Fat Client
5 1 (1.18%) Mathematics
5 1 (1.18%) Computer Science
5 1 (1.18%) iPhone
5 1 (1.18%) Video Conferencing
5 1 (1.18%) User Experience
5 1 (1.18%) Mobile App
Operating Systems
1 52 (61.18%) Windows
2 15 (17.65%) Linux
3 13 (15.29%) UNIX
4 9 (10.59%) Windows Server 2008
4 9 (10.59%) Windows 7
5 7 (8.24%) Windows Server 2003
6 5 (5.88%) Windows Server 2012
7 3 (3.53%) HPUX
7 3 (3.53%) Android
8 2 (2.35%) Apple iOS
8 2 (2.35%) Windows XP
9 1 (1.18%) Solaris
9 1 (1.18%) MVS
9 1 (1.18%) Windows 8
9 1 (1.18%) Red Hat Enterprise Linux
Processes & Methodologies
1 26 (30.59%) ITIL
2 11 (12.94%) Change Management
3 9 (10.59%) Server Monitoring
3 9 (10.59%) Problem Management
4 6 (7.06%) Root Cause Analysis
4 6 (7.06%) Incident Management
4 6 (7.06%) Service Delivery
5 5 (5.88%) People Management
6 4 (4.71%) ITIL V2
6 4 (4.71%) ISMS
6 4 (4.71%) Service Management
7 3 (3.53%) CRM
7 3 (3.53%) ITSM
7 3 (3.53%) Configuration Management
7 3 (3.53%) Project Management
7 3 (3.53%) Change Control
8 2 (2.35%) Software Licensing
8 2 (2.35%) Data Management
8 2 (2.35%) Release Management
8 2 (2.35%) Workflow
Programming Languages
1 31 (36.47%) SQL
2 9 (10.59%) VB.NET
2 9 (10.59%) PowerShell
3 7 (8.24%) Shell Script
4 4 (4.71%) Java
5 2 (2.35%) JavaScript
5 2 (2.35%) C
6 1 (1.18%) C#
6 1 (1.18%) T-SQL
6 1 (1.18%) Perl
6 1 (1.18%) PHP
6 1 (1.18%) PL/SQL
6 1 (1.18%) VBA
6 1 (1.18%) PeopleCode
Qualifications
1 25 (29.41%) Microsoft Certification
2 24 (28.24%) MCSE
3 23 (27.06%) MCITP
4 8 (9.41%) MCSA
5 3 (3.53%) Citrix Certification
5 3 (3.53%) Degree
6 2 (2.35%) VMware Certified Professional (VCP)
6 2 (2.35%) ITIL Certification
6 2 (2.35%) CCA
7 1 (1.18%) CCNA
7 1 (1.18%) MCP
7 1 (1.18%) HNC
7 1 (1.18%) Cisco Certification
7 1 (1.18%) MCTS
7 1 (1.18%) NCIE
Quality Assurance & Compliance
1 18 (21.18%) SLA
2 4 (4.71%) ISO/IEC 27001
3 1 (1.18%) PCI DSS
System Software
1 29 (34.12%) Active Directory
2 9 (10.59%) NFS
2 9 (10.59%) Hyper-V
3 8 (9.41%) VMware Infrastructure
4 7 (8.24%) XenApp
5 4 (4.71%) Terminal Server
6 2 (2.35%) XenServer
6 2 (2.35%) XenDesktop
6 2 (2.35%) Citrix Presentation Server
7 1 (1.18%) VMware ESX
Systems Management
1 9 (10.59%) HP SIM
2 6 (7.06%) McAfee ePO
3 3 (3.53%) SCCM
4 2 (2.35%) Nagios
5 1 (1.18%) NetBackup
5 1 (1.18%) Backup Exec
5 1 (1.18%) WSUS
5 1 (1.18%) SCOM
Vendors
1 48 (56.47%) Microsoft
2 19 (22.35%) VMware
3 18 (21.18%) HP
4 17 (20.00%) Citrix
5 12 (14.12%) IBM
6 11 (12.94%) Dell
7 8 (9.41%) NetApp
8 7 (8.24%) McAfee
9 4 (4.71%) Mitel
9 4 (4.71%) Cisco
10 3 (3.53%) Oracle
11 2 (2.35%) Infor
11 2 (2.35%) Red Hat
11 2 (2.35%) Symantec
12 1 (1.18%) Adobe
12 1 (1.18%) Sun
12 1 (1.18%) Business Objects
12 1 (1.18%) PeopleSoft
12 1 (1.18%) NEC
12 1 (1.18%) AppSense
Runcorn, Cheshire
Oscar Associates (UK) Ltd
Salary: £20000 - £28000 per annum + Superb Benefits
Posted: 8 hours ago
Lymm, Cheshire
Searchability.co.uk
Salary: £15000 - £18000 per annum
Posted: 4 days ago
Altrincham
Applause IT Innovation
Salary: £20000 - £25000 per annum + Benefits
Posted: 11 days ago
Greater Manchester
Nigel Frank International Limited - Newcastle
Salary: £30000 per annum + Benefits (PENSION PLAN)
Posted: 16 days ago