The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Technical Support
Rank 196 205 214
Rank change year-on-year
+9 +9
Permanent jobs requiring a Technical Support 38 44 52
As % of all permanent IT jobs located in the North West 0.63% 0.65% 0.71%
As % of the Job Titles category 0.66% 0.68% 0.74%
Number of salaries quoted 35 43 45
Average salary £30,000 £34,000 £27,000
Average salary % change year-on-year
-11.76% +25.92%
90% offered a salary of more than £22,500 £22,500 £17,000
10% offered a salary of more than £36,600 £45,000 £37,500
UK excluding London average salary £28,500 £30,000 £30,500
% change year-on-year
-5.00% -1.63%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5728 6484 7011
As % of all permanent IT jobs located in the North West 94.90% 95.14% 95.67%
Number of salaries quoted 4612 5233 5968
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £55,000 £51,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 29 May 2015.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +31 24 £27,000 -3.57% 6
Cheshire -6 9 £32,000 -0.77%
Merseyside -2 3 £33,000 -26.66%
Lancashire - 2 £23,500 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 May 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 55 (63.95%) Microsoft
2 49 (56.98%) Windows
3 42 (48.84%) SQL Server
4 35 (40.70%) MS Exchange
4 35 (40.70%) Active Directory
5 33 (38.37%) VPN
5 33 (38.37%) MS Excel
5 33 (38.37%) VMware
6 30 (34.88%) Cisco
7 25 (29.07%) SAN
7 25 (29.07%) Hyper-V
8 24 (27.91%) DNS
8 24 (27.91%) Firewall
9 23 (26.74%) LAN
9 23 (26.74%) DHCP
9 23 (26.74%) VMware Infrastructure
10 22 (25.58%) Citrix
11 20 (23.26%) XenDesktop
12 19 (22.09%) MS Office
12 19 (22.09%) SQL
13 18 (20.93%) Linux
13 18 (20.93%) NetApp
14 17 (19.77%) IIS
14 17 (19.77%) VoIP
15 16 (18.60%) TCP/IP
16 15 (17.44%) Degree
16 15 (17.44%) Exchange Server 2010
17 14 (16.28%) SQL Server 2008
17 14 (16.28%) ITIL
18 13 (15.12%) WAN

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 May 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (40.70%) MS Exchange
2 17 (19.77%) IIS
3 15 (17.44%) Exchange Server 2010
4 9 (10.47%) Exchange Server 2007
4 9 (10.47%) Exchange Server 2003
5 5 (5.81%) SharePoint
6 3 (3.49%) Apache
7 1 (1.16%) Exchange Server 2013
7 1 (1.16%) Exstream Dialogue
7 1 (1.16%) WebSphere
7 1 (1.16%) Tomcat
Applications
1 33 (38.37%) MS Excel
2 19 (22.09%) MS Office
3 11 (12.79%) MS PowerPoint
4 1 (1.16%) PrintSoft PReS
4 1 (1.16%) MS Visio
Business Applications
1 1 (1.16%) Markit EDM
1 1 (1.16%) Exstream
1 1 (1.16%) Maximo
Cloud Services
1 4 (4.65%) Amazon AWS
2 1 (1.16%) SaaS
Communications & Networking
1 33 (38.37%) VPN
2 25 (29.07%) SAN
3 24 (27.91%) DNS
3 24 (27.91%) Firewall
4 23 (26.74%) LAN
4 23 (26.74%) DHCP
5 17 (19.77%) VoIP
6 16 (18.60%) TCP/IP
7 13 (15.12%) WAN
8 10 (11.63%) NAS
8 10 (11.63%) Cisco IOS
8 10 (11.63%) Wireless
9 9 (10.47%) WLAN
9 9 (10.47%) Ethernet
9 9 (10.47%) IPv4
10 7 (8.14%) Broadband
11 4 (4.65%) SMTP
11 4 (4.65%) Wi-Fi
12 2 (2.33%) Intranet
12 2 (2.33%) Internet
Database & Business Intelligence
1 42 (48.84%) SQL Server
2 14 (16.28%) SQL Server 2008
3 9 (10.47%) SQL Server 2005
4 2 (2.33%) MySQL
5 1 (1.16%) Relational Database
5 1 (1.16%) SQL Server 2000
5 1 (1.16%) Data Warehouse
5 1 (1.16%) MS Access
Development Applications
1 1 (1.16%) WinDbg
General
1 7 (8.14%) Finance
2 5 (5.81%) Manufacturing
2 5 (5.81%) Games
3 2 (2.33%) Marketing
3 2 (2.33%) Dutch Language
3 2 (2.33%) French Language
3 2 (2.33%) German Language
3 2 (2.33%) Italian Language
3 2 (2.33%) Spanish Language
4 1 (1.16%) Banking
4 1 (1.16%) Retail
4 1 (1.16%) Financial Institution
4 1 (1.16%) Telecoms
4 1 (1.16%) Aerospace
Libraries, Frameworks & Software Standards
1 4 (4.65%) Web Services
2 3 (3.49%) .NET
3 2 (2.33%) Akka
4 1 (1.16%) CSS3
4 1 (1.16%) HTML5
4 1 (1.16%) jQuery
4 1 (1.16%) .NET Framework
4 1 (1.16%) WSDL
4 1 (1.16%) WebSphere MQ
4 1 (1.16%) OLE DB
4 1 (1.16%) ODBC
4 1 (1.16%) COM
4 1 (1.16%) CSS
4 1 (1.16%) HTML
4 1 (1.16%) J2EE
Miscellaneous
1 7 (8.14%) Clustering
1 7 (8.14%) Data Centre
2 4 (4.65%) Analytical Skills
2 4 (4.65%) Mobile App
3 3 (3.49%) Computer Science
4 2 (2.33%) Enterprise Software
5 1 (1.16%) Derivative
5 1 (1.16%) Mainframe
5 1 (1.16%) Management Information System
5 1 (1.16%) IVR
Operating Systems
1 49 (56.98%) Windows
2 18 (20.93%) Linux
3 11 (12.79%) Windows 8
4 9 (10.47%) Windows XP
4 9 (10.47%) Android
5 6 (6.98%) Windows Server 2008
6 4 (4.65%) UNIX
7 3 (3.49%) Mac OS X
8 2 (2.33%) Windows 7
8 2 (2.33%) Windows Server 2012
9 1 (1.16%) CentOS
9 1 (1.16%) Debian
Processes & Methodologies
1 14 (16.28%) ITIL
2 11 (12.79%) Service Management
2 11 (12.79%) Incident Management
3 10 (11.63%) ERP
4 8 (9.30%) Project Management
5 7 (8.14%) Business Continuity
5 7 (8.14%) Kalman Filter
6 5 (5.81%) Security Management
7 4 (4.65%) PRINCE2
7 4 (4.65%) Information Security
7 4 (4.65%) Information Security Management
7 4 (4.65%) Software Testing
7 4 (4.65%) Vulnerability Assessment
7 4 (4.65%) Information Assurance
7 4 (4.65%) Security Testing
7 4 (4.65%) Load Balancing
7 4 (4.65%) Change Control
7 4 (4.65%) Mentoring
7 4 (4.65%) DevOps
8 3 (3.49%) Time Management
Programming Languages
1 19 (22.09%) SQL
2 2 (2.33%) Java
2 2 (2.33%) JavaScript
3 1 (1.16%) Shell Script
3 1 (1.16%) C#
3 1 (1.16%) VBScript
Qualifications
1 15 (17.44%) Degree
2 2 (2.33%) MCSE
2 2 (2.33%) Microsoft Certification
3 1 (1.16%) VMware Certified Professional (VCP)
3 1 (1.16%) MCITP
3 1 (1.16%) Cisco Certification
3 1 (1.16%) CCNA
3 1 (1.16%) MCP
Quality Assurance & Compliance
1 7 (8.14%) SLA
2 5 (5.81%) ISO/IEC 27001
System Software
1 35 (40.70%) Active Directory
2 25 (29.07%) Hyper-V
3 23 (26.74%) VMware Infrastructure
4 20 (23.26%) XenDesktop
5 7 (8.14%) vSphere
6 4 (4.65%) XenApp
7 3 (3.49%) XenServer
8 1 (1.16%) VMware ESXi
8 1 (1.16%) VMware ESX
Systems Management
1 1 (1.16%) WSUS
1 1 (1.16%) SCCM
Vendors
1 55 (63.95%) Microsoft
2 33 (38.37%) VMware
3 30 (34.88%) Cisco
4 22 (25.58%) Citrix
5 18 (20.93%) NetApp
6 9 (10.47%) EMC
7 8 (9.30%) HP
8 7 (8.14%) Meraki
9 4 (4.65%) Oracle
9 4 (4.65%) Avaya
10 3 (3.49%) Toshiba
10 3 (3.49%) BT
11 2 (2.33%) IBM
12 1 (1.16%) T-Plan
12 1 (1.16%) Genesys
12 1 (1.16%) Alias
12 1 (1.16%) Teradata
12 1 (1.16%) Unisys
12 1 (1.16%) McAfee
12 1 (1.16%) Business Objects
Bury, Lancashire
Applause IT Innovation
Salary: £18000 - £20000 per annum + 10% uplift when on call
Posted: Yesterday
Manchester, Lancashire
Haybrook IT Resourcing Ltd
Salary: Unspecified £Competitive + benefits & equity
Posted: Yesterday
Manchester, Lancashire
Cadence Resourcing
Salary: £30000 - £45000 per annum + Benefits
Posted: 6 days ago
Manchester, Lancashire
Sanderson
Salary: £38000.00 - £50000.00 per annum + excellent benefits
Posted: 6 days ago
Manchester
Recruitment Genius
Salary: £21000 - £28000 per annum
Posted: 17 days ago
Manchester
Adria Solutions Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 21 days ago