The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 160 220 208
Rank change year-on-year
+60 -12
Permanent jobs requiring a Technical Support 71 38 40
As % of all permanent IT jobs located in the North West 1.27% 0.54% 0.60%
As % of the Job Titles category 1.33% 0.56% 0.63%
Number of salaries quoted 61 35 34
Average salary £27,250 £28,500 £25,000
Average salary % change year-on-year
-4.38% +14.00%
90% offered a salary of more than £18,300 £22,500 £20,650
10% offered a salary of more than £42,100 £35,000 £32,500
UK excluding London average salary £30,000 £32,000 £30,000
% change year-on-year
-6.25% +6.66%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5353 6787 6388
As % of all permanent IT jobs located in the North West 96.12% 96.58% 96.16%
Number of salaries quoted 4488 5731 5335
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,001 £24,000 £24,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 11 February 2016.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +55 37 £25,500 -7.27% 3
Manchester +17 26 £30,000 -4.76% 1
Merseyside -2 5 £23,000 -17.85% 1
Lancashire - 4 £28,000 - 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 11 February 2016, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 78 (59.09%) Windows
2 50 (37.88%) Microsoft
3 48 (36.36%) SQL
4 40 (30.30%) Windows Server
5 35 (26.52%) VMware
6 34 (25.76%) ITIL
6 34 (25.76%) Windows Server 2008
6 34 (25.76%) Analytical Skills
7 33 (25.00%) MS Excel
7 33 (25.00%) Active Directory
8 27 (20.45%) Telecoms
8 27 (20.45%) Linux
8 27 (20.45%) Windows Server 2012
9 26 (19.70%) MS Exchange
10 25 (18.94%) IIS
11 23 (17.42%) SQL Server
11 23 (17.42%) Unix
12 22 (16.67%) Microsoft Certification
13 21 (15.91%) Oracle
13 21 (15.91%) Windows 7
14 17 (12.88%) LAN
14 17 (12.88%) Firewall
15 16 (12.12%) NetApp
15 16 (12.12%) Degree
16 15 (11.36%) ERP
16 15 (11.36%) Broadband
16 15 (11.36%) SAN
17 14 (10.61%) Cisco
17 14 (10.61%) MS Office
17 14 (10.61%) Disaster Recovery

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 11 February 2016, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (19.70%) MS Exchange
2 25 (18.94%) IIS
3 14 (10.61%) Exchange Server 2010
4 10 (7.58%) SharePoint
5 8 (6.06%) Tomcat
6 7 (5.30%) Exchange Server 2007
6 7 (5.30%) WebSphere
7 6 (4.55%) IBM Notes
8 5 (3.79%) SharePoint 2010
9 4 (3.03%) JBoss
9 4 (3.03%) WebLogic
10 3 (2.27%) WebSphere Application Server
11 1 (0.76%) Exchange Server 2013
Applications
1 33 (25.00%) MS Excel
2 14 (10.61%) MS Office
Business Applications
1 7 (5.30%) Infor SunSystems
2 6 (4.55%) SAP Business One
3 1 (0.76%) Dynamics AX
3 1 (0.76%) Dynamics CRM
Cloud Services
1 6 (4.55%) Office 365
2 4 (3.03%) PaaS
2 4 (3.03%) SaaS
3 2 (1.52%) Amazon AWS
Communications & Networking
1 17 (12.88%) Firewall
1 17 (12.88%) LAN
2 15 (11.36%) Broadband
2 15 (11.36%) SAN
3 12 (9.09%) TCP/IP
3 12 (9.09%) VPN
4 11 (8.33%) DNS
4 11 (8.33%) Internet
5 10 (7.58%) ADSL
5 10 (7.58%) DHCP
5 10 (7.58%) VoIP
6 9 (6.82%) NAS
6 9 (6.82%) WAN
7 8 (6.06%) Wireless
8 6 (4.55%) MVNO
9 5 (3.79%) Cisco Nexus
10 3 (2.27%) Ethernet
10 3 (2.27%) Structured Cabling
10 3 (2.27%) Wi-Fi
11 2 (1.52%) FTP
Database & Business Intelligence
1 23 (17.42%) SQL Server
2 8 (6.06%) SQL Server 2008
3 7 (5.30%) BusinessObjects
4 6 (4.55%) SAP HANA
4 6 (4.55%) SQL Server 2012
5 5 (3.79%) Relational Database
6 3 (2.27%) Data Warehouse
6 3 (2.27%) SQL Server 2005
7 2 (1.52%) Oracle Database
8 1 (0.76%) Oracle Database 11g
8 1 (0.76%) Pentaho
8 1 (0.76%) RDBMS
8 1 (0.76%) SQL Server Reporting Services
Development Applications
1 1 (0.76%) MSI
1 1 (0.76%) Team Foundation Server
1 1 (0.76%) VSS/SourceSafe
1 1 (0.76%) WiX
General
1 27 (20.45%) Telecoms
2 9 (6.82%) Retail
3 8 (6.06%) Finance
4 5 (3.79%) Manufacturing
5 3 (2.27%) Law
6 2 (1.52%) Legal
7 1 (0.76%) French Language
7 1 (0.76%) German Language
7 1 (0.76%) Italian Language
7 1 (0.76%) Pharmaceutical
7 1 (0.76%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (4.55%) Web Services
1 6 (4.55%) XML
2 4 (3.03%) Middleware
3 3 (2.27%) Hibernate
3 3 (2.27%) HTML
3 3 (2.27%) WebSphere MQ
4 2 (1.52%) CSS
5 1 (0.76%) J2EE
Miscellaneous
1 34 (25.76%) Analytical Skills
2 6 (4.55%) FlexPod
3 5 (3.79%) Informatics
4 4 (3.03%) Computer Science
4 4 (3.03%) Data Centre
5 3 (2.27%) Management Information System
5 3 (2.27%) SWIFT
6 1 (0.76%) Blackberry
6 1 (0.76%) Driving Licence
6 1 (0.76%) Enterprise Software
6 1 (0.76%) EPoS
6 1 (0.76%) FMCG
6 1 (0.76%) iPad
6 1 (0.76%) NHS
Operating Systems
1 78 (59.09%) Windows
2 40 (30.30%) Windows Server
3 34 (25.76%) Windows Server 2008
4 27 (20.45%) Linux
4 27 (20.45%) Windows Server 2012
5 23 (17.42%) Unix
6 21 (15.91%) Windows 7
7 11 (8.33%) Windows Server 2003
8 10 (7.58%) Windows 8
9 9 (6.82%) Data ONTAP
10 8 (6.06%) Android
11 7 (5.30%) Apple iOS
12 3 (2.27%) Windows Mobile
12 3 (2.27%) Windows XP
13 1 (0.76%) CentOS
13 1 (0.76%) Debian
13 1 (0.76%) Mac OS X
13 1 (0.76%) Windows 10
13 1 (0.76%) Windows 2000
13 1 (0.76%) Windows Vista
Processes & Methodologies
1 34 (25.76%) ITIL
2 15 (11.36%) ERP
3 14 (10.61%) Disaster Recovery
4 13 (9.85%) PRINCE2
5 12 (9.09%) Service Management
6 10 (7.58%) Mentoring
7 8 (6.06%) Coaching
7 8 (6.06%) Continuous Improvement
8 7 (5.30%) Business Continuity
8 7 (5.30%) Configuration Management
8 7 (5.30%) E-Commerce
8 7 (5.30%) Software Licensing
8 7 (5.30%) Time Management
9 6 (4.55%) Incident Management
9 6 (4.55%) ITIL V2
9 6 (4.55%) Problem Management
10 5 (3.79%) Infrastructure Management
10 5 (3.79%) Logistics
10 5 (3.79%) Root Cause Analysis
10 5 (3.79%) Stakeholder Engagement
Programming Languages
1 48 (36.36%) SQL
2 5 (3.79%) PowerShell
3 4 (3.03%) Java
4 3 (2.27%) Shell Script
5 1 (0.76%) JavaScript
5 1 (0.76%) VBA
Qualifications
1 22 (16.67%) Microsoft Certification
2 16 (12.12%) Degree
3 14 (10.61%) VMware Certified Professional (VCP)
4 10 (7.58%) CCNA
4 10 (7.58%) Cisco Certification
5 9 (6.82%) NCDA
6 7 (5.30%) MCSE
7 6 (4.55%) MCP
7 6 (4.55%) MCTS
8 4 (3.03%) NCIE
9 3 (2.27%) MCITP
10 1 (0.76%) MCSA
Quality Assurance & Compliance
1 8 (6.06%) SLA
2 2 (1.52%) ISO/IEC 27001
2 2 (1.52%) PCI DSS
System Software
1 33 (25.00%) Active Directory
2 13 (9.85%) VMware Infrastructure
3 11 (8.33%) Hyper-V
4 6 (4.55%) Terminal Server
5 5 (3.79%) vSphere
6 3 (2.27%) Terminal Services
7 1 (0.76%) Xen
7 1 (0.76%) XenDesktop
Systems Management
1 5 (3.79%) McAfee ePO
1 5 (3.79%) SCCM
1 5 (3.79%) SCOM
1 5 (3.79%) SCOrch
2 2 (1.52%) WSUS
3 1 (0.76%) Nagios
3 1 (0.76%) Oracle Enterprise Manager
Vendors
1 50 (37.88%) Microsoft
2 35 (26.52%) VMware
3 21 (15.91%) Oracle
4 16 (12.12%) NetApp
5 14 (10.61%) Cisco
6 12 (9.09%) Citrix
7 8 (6.06%) Teradata
8 7 (5.30%) SAP
9 6 (4.55%) Infor
9 6 (4.55%) Lotus
10 5 (3.79%) EMC
10 5 (3.79%) Intel Security
11 3 (2.27%) Apple
11 3 (2.27%) CommVault
11 3 (2.27%) IBM
11 3 (2.27%) MicroStrategy
12 2 (1.52%) Dell
13 1 (0.76%) HP
13 1 (0.76%) Red Hat
13 1 (0.76%) Sun
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