The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 205 202 190
Rank change year-on-year
-3 -12
Permanent jobs requiring a Technical Support 35 47 59
As % of all permanent IT jobs located in the North West 0.54% 0.66% 0.81%
As % of the Job Titles category 0.56% 0.70% 0.86%
Number of salaries quoted 31 44 50
Average salary £24,500 £33,250 £26,250
Average salary % change year-on-year
-26.31% +26.66%
90% offered a salary of more than £18,750 £22,500 £18,000
10% offered a salary of more than £37,500 £45,000 £48,250
UK excluding London average salary £27,500 £30,000 £31,000
% change year-on-year
-8.33% -3.22%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6231 6758 6890
As % of all permanent IT jobs located in the North West 95.33% 94.94% 94.88%
Number of salaries quoted 5080 5467 5890
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 29 July 2015.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 23 £25,375 -21.92% 3
Cheshire +1 7 £22,500 -30.23% 2
Merseyside +2 4 £33,000 -26.66%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 July 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 45 (51.14%) Windows
2 41 (46.59%) Microsoft
3 30 (34.09%) SQL Server
4 27 (30.68%) VMware
5 24 (27.27%) MS Excel
5 24 (27.27%) Active Directory
6 23 (26.14%) MS Exchange
7 22 (25.00%) Cisco
7 22 (25.00%) SQL
8 19 (21.59%) MS Office
8 19 (21.59%) VPN
8 19 (21.59%) DNS
8 19 (21.59%) VoIP
9 18 (20.45%) Citrix
10 16 (18.18%) Linux
11 15 (17.05%) ITIL
11 15 (17.05%) LAN
11 15 (17.05%) Firewall
12 14 (15.91%) SAN
12 14 (15.91%) DHCP
12 14 (15.91%) VMware Infrastructure
13 13 (14.77%) Hyper-V
13 13 (14.77%) TCP/IP
14 12 (13.64%) IIS
14 12 (13.64%) Windows Server 2008
14 12 (13.64%) SQL Server 2008
15 11 (12.50%) XenDesktop
15 11 (12.50%) Degree
15 11 (12.50%) NetApp
15 11 (12.50%) SLA

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 July 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (26.14%) MS Exchange
2 12 (13.64%) IIS
3 9 (10.23%) Exchange Server 2010
4 7 (7.95%) SharePoint
4 7 (7.95%) Exchange Server 2007
5 5 (5.68%) Exchange Server 2003
6 3 (3.41%) Apache
7 2 (2.27%) Tomcat
8 1 (1.14%) Exstream Dialogue
8 1 (1.14%) WebSphere
8 1 (1.14%) Exchange Server 2013
Applications
1 24 (27.27%) MS Excel
2 19 (21.59%) MS Office
3 6 (6.82%) MS PowerPoint
4 1 (1.14%) MS Visio
4 1 (1.14%) PrintSoft PReS
Business Applications
1 1 (1.14%) Exstream
1 1 (1.14%) SAP Business One
1 1 (1.14%) Markit EDM
Cloud Services
1 5 (5.68%) Amazon AWS
2 1 (1.14%) SaaS
2 1 (1.14%) Office 365
2 1 (1.14%) Google Analytics
2 1 (1.14%) Cloud Computing
Communications & Networking
1 19 (21.59%) VoIP
1 19 (21.59%) VPN
1 19 (21.59%) DNS
2 15 (17.05%) LAN
2 15 (17.05%) Firewall
3 14 (15.91%) DHCP
3 14 (15.91%) SAN
4 13 (14.77%) TCP/IP
5 10 (11.36%) WAN
6 7 (7.95%) Broadband
7 6 (6.82%) Cisco IOS
8 5 (5.68%) NAS
8 5 (5.68%) Wi-Fi
8 5 (5.68%) Wireless
8 5 (5.68%) WLAN
8 5 (5.68%) IPv4
8 5 (5.68%) Ethernet
9 4 (4.55%) SMTP
9 4 (4.55%) ADSL
9 4 (4.55%) MVNO
Database & Business Intelligence
1 30 (34.09%) SQL Server
2 12 (13.64%) SQL Server 2008
3 7 (7.95%) SQL Server 2005
4 3 (3.41%) MySQL
5 2 (2.27%) Relational Database
6 1 (1.14%) SQL Server 2012
6 1 (1.14%) MS Access
6 1 (1.14%) Data Warehouse
6 1 (1.14%) BusinessObjects
6 1 (1.14%) SQL Server 2000
6 1 (1.14%) SQL Server Reporting Services
Development Applications
1 1 (1.14%) Firebug
1 1 (1.14%) WinDbg
General
1 8 (9.09%) Finance
2 5 (5.68%) Games
3 3 (3.41%) Retail
3 3 (3.41%) French Language
4 2 (2.27%) German Language
4 2 (2.27%) Italian Language
4 2 (2.27%) Spanish Language
4 2 (2.27%) Telecoms
4 2 (2.27%) Marketing
4 2 (2.27%) Dutch Language
4 2 (2.27%) Banking
5 1 (1.14%) Aerospace
5 1 (1.14%) Legal
5 1 (1.14%) Financial Institution
5 1 (1.14%) Front Office
Libraries, Frameworks & Software Standards
1 6 (6.82%) Web Services
2 2 (2.27%) HTML
2 2 (2.27%) .NET
2 2 (2.27%) jQuery
2 2 (2.27%) CSS
2 2 (2.27%) Akka
3 1 (1.14%) HTML5
3 1 (1.14%) CSS3
3 1 (1.14%) J2EE
3 1 (1.14%) COM
3 1 (1.14%) ODBC
3 1 (1.14%) XHTML
3 1 (1.14%) WSDL
3 1 (1.14%) WebSphere MQ
3 1 (1.14%) OLE DB
3 1 (1.14%) .NET Framework
Miscellaneous
1 6 (6.82%) Analytical Skills
2 4 (4.55%) Management Information System
2 4 (4.55%) Mobile App
3 3 (3.41%) Computer Science
4 2 (2.27%) Data Centre
4 2 (2.27%) HP StoreVirtual
4 2 (2.27%) Enterprise Software
4 2 (2.27%) GIS
4 2 (2.27%) Replication
4 2 (2.27%) Clustering
5 1 (1.14%) IVR
5 1 (1.14%) Derivative
5 1 (1.14%) Statistics
5 1 (1.14%) Mainframe
Operating Systems
1 45 (51.14%) Windows
2 16 (18.18%) Linux
3 12 (13.64%) Windows Server 2008
4 10 (11.36%) Windows 8
5 9 (10.23%) Windows Server 2012
6 6 (6.82%) Windows XP
7 5 (5.68%) UNIX
7 5 (5.68%) Android
8 4 (4.55%) Windows Server 2003
9 3 (3.41%) Windows 7
10 1 (1.14%) Debian
10 1 (1.14%) CentOS
10 1 (1.14%) Mac OS
Processes & Methodologies
1 15 (17.05%) ITIL
2 9 (10.23%) Project Management
2 9 (10.23%) Service Management
3 8 (9.09%) Incident Management
4 7 (7.95%) ERP
5 4 (4.55%) Information Security Management
5 4 (4.55%) Security Management
5 4 (4.55%) PRINCE2
5 4 (4.55%) Load Balancing
5 4 (4.55%) Information Security
5 4 (4.55%) Vulnerability Assessment
5 4 (4.55%) Security Testing
5 4 (4.55%) Information Assurance
5 4 (4.55%) Change Control
5 4 (4.55%) DevOps
5 4 (4.55%) Mentoring
5 4 (4.55%) Software Testing
6 2 (2.27%) Coaching
6 2 (2.27%) Kalman Filter
6 2 (2.27%) Continuous Improvement
Programming Languages
1 22 (25.00%) SQL
2 5 (5.68%) Java
3 3 (3.41%) JavaScript
4 1 (1.14%) PHP
4 1 (1.14%) C#
4 1 (1.14%) VBScript
4 1 (1.14%) Shell Script
4 1 (1.14%) R
Qualifications
1 11 (12.50%) Degree
2 7 (7.95%) Microsoft Certification
3 4 (4.55%) MCITP
4 3 (3.41%) MCP
4 3 (3.41%) MCSE
5 2 (2.27%) MCSA
6 1 (1.14%) CCNA
6 1 (1.14%) Cisco Certification
6 1 (1.14%) MCTS
Quality Assurance & Compliance
1 11 (12.50%) SLA
2 5 (5.68%) ISO/IEC 27001
3 1 (1.14%) QA
System Software
1 24 (27.27%) Active Directory
2 14 (15.91%) VMware Infrastructure
3 13 (14.77%) Hyper-V
4 11 (12.50%) XenDesktop
5 3 (3.41%) XenApp
5 3 (3.41%) XenServer
6 2 (2.27%) vSphere
Systems Management
1 1 (1.14%) SCCM
Vendors
1 41 (46.59%) Microsoft
2 27 (30.68%) VMware
3 22 (25.00%) Cisco
4 18 (20.45%) Citrix
5 11 (12.50%) NetApp
6 5 (5.68%) Oracle
7 4 (4.55%) HP
7 4 (4.55%) EMC
7 4 (4.55%) Avaya
8 3 (3.41%) Toshiba
8 3 (3.41%) BT
9 2 (2.27%) Sun
9 2 (2.27%) Meraki
10 1 (1.14%) Genesys
10 1 (1.14%) SAP
10 1 (1.14%) Unisys
10 1 (1.14%) IBM
10 1 (1.14%) Alias
10 1 (1.14%) Teradata
10 1 (1.14%) Google
Manchester, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: Yesterday
Altrincham, Cheshire
Applause IT Innovation
Salary: £20000 - £24000 per annum + bens
Posted: 3 days ago
Warrington, Cheshire
IT Connections
Salary: £25,000 to £30,000
Posted: 4 days ago
Altrincham, Cheshire
Actis Recruitment.
Salary: From £35,000 to £45,000 per annum + excellent bonus + bens
Posted: 5 days ago
Warrington, Cheshire
Clayton Group
Salary: £22000 - £26000 per annum
Posted: 6 days ago