The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Technical Support
Rank 204 203 205
Rank change year-on-year
-1 +2
Permanent jobs requiring a Technical Support 41 41 60
As % of all permanent IT jobs located in the North West 0.59% 0.62% 0.77%
As % of the Job Titles category 0.63% 0.65% 0.80%
Number of salaries quoted 40 32 48
Average salary £27,750 £25,000 £25,000
Average salary % change year-on-year
+11.00% -
90% offered a salary of more than £22,425 £21,000 £20,000
10% offered a salary of more than £35,000 £37,500 £35,000
UK excluding London average salary £32,500 £30,500 £30,000
% change year-on-year
+6.55% +1.66%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6553 6284 7513
As % of all permanent IT jobs located in the North West 95.04% 95.15% 96.43%
Number of salaries quoted 5613 5297 6540
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,500 £22,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 23 January 2015.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +6 32 £28,000 +12.00% 4
Cheshire -17 6 £27,500 -8.33% 3
Merseyside +8 1 £28,000 +10.89% 1
Lancashire -5 1 £21,750 +8.75%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 23 January 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 48 (67.61%) Microsoft
2 39 (54.93%) Windows
3 34 (47.89%) MS Excel
4 26 (36.62%) Active Directory
5 25 (35.21%) MS Exchange
6 24 (33.80%) SQL Server
7 20 (28.17%) Degree
8 18 (25.35%) MS Office
8 18 (25.35%) Citrix
9 16 (22.54%) ITIL
9 16 (22.54%) VMware
10 15 (21.13%) VPN
10 15 (21.13%) Cisco
10 15 (21.13%) Hyper-V
11 14 (19.72%) SAN
12 13 (18.31%) LAN
12 13 (18.31%) Linux
12 13 (18.31%) MS PowerPoint
12 13 (18.31%) VMware Infrastructure
13 12 (16.90%) DHCP
14 11 (15.49%) Firewall
14 11 (15.49%) Manufacturing
14 11 (15.49%) NetApp
14 11 (15.49%) XenDesktop
14 11 (15.49%) Windows 7
15 10 (14.08%) Windows XP
15 10 (14.08%) SQL
16 9 (12.68%) DNS
16 9 (12.68%) HP
16 9 (12.68%) Exchange Server 2010

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 23 January 2015, IT jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (35.21%) MS Exchange
2 9 (12.68%) Exchange Server 2010
3 7 (9.86%) IIS
4 5 (7.04%) Exchange Server 2003
5 4 (5.63%) Exchange Server 2007
5 4 (5.63%) SharePoint
6 1 (1.41%) Exchange Server 2013
Applications
1 34 (47.89%) MS Excel
2 18 (25.35%) MS Office
3 13 (18.31%) MS PowerPoint
Business Applications
1 1 (1.41%) Dynamics CRM
1 1 (1.41%) Dynamics AX
1 1 (1.41%) Dynamics GP
1 1 (1.41%) Maximo
1 1 (1.41%) FRx
Cloud Services
1 3 (4.23%) Office 365
Communications & Networking
1 15 (21.13%) VPN
2 14 (19.72%) SAN
3 13 (18.31%) LAN
4 12 (16.90%) DHCP
5 11 (15.49%) Firewall
6 9 (12.68%) DNS
7 7 (9.86%) WAN
8 6 (8.45%) VoIP
8 6 (8.45%) Wireless
9 5 (7.04%) TCP/IP
9 5 (7.04%) NAS
10 4 (5.63%) Cisco IOS
10 4 (5.63%) GPRS
10 4 (5.63%) Internet
10 4 (5.63%) WLAN
10 4 (5.63%) Ethernet
10 4 (5.63%) FTP
10 4 (5.63%) IPv4
11 2 (2.82%) PSTN
12 1 (1.41%) VLAN
Database & Business Intelligence
1 24 (33.80%) SQL Server
2 4 (5.63%) SQL Server 2008
2 4 (5.63%) Oracle Database
2 4 (5.63%) Oracle Reports
2 4 (5.63%) SQL Server 2005
3 2 (2.82%) Crystal Reports
4 1 (1.41%) MySQL
4 1 (1.41%) Relational Database
Development Applications
1 4 (5.63%) Oracle Forms
General
1 11 (15.49%) Manufacturing
2 8 (11.27%) Finance
3 4 (5.63%) Legal
3 4 (5.63%) Banking
4 2 (2.82%) Marketing
4 2 (2.82%) Telecoms
4 2 (2.82%) Advertising
5 1 (1.41%) Investment Banking
Libraries, Frameworks & Software Standards
1 5 (7.04%) XML
2 3 (4.23%) .NET
3 2 (2.82%) HTML
3 2 (2.82%) CSS
4 1 (1.41%) LAMP
4 1 (1.41%) ASP.NET
Miscellaneous
1 5 (7.04%) Clustering
2 4 (5.63%) Smart Meter
2 4 (5.63%) Management Information System
3 3 (4.23%) Computer Science
3 3 (4.23%) Analytical Skills
4 2 (2.82%) Video Conferencing
4 2 (2.82%) Blackberry
5 1 (1.41%) Client/Server
5 1 (1.41%) Mathematics
5 1 (1.41%) Xbox
Operating Systems
1 39 (54.93%) Windows
2 13 (18.31%) Linux
3 11 (15.49%) Windows 7
4 10 (14.08%) Windows XP
5 7 (9.86%) Windows 8
6 4 (5.63%) Android
6 4 (5.63%) Windows Server 2003
7 3 (4.23%) Mac OS X
7 3 (4.23%) UNIX
7 3 (4.23%) Windows Server 2008
7 3 (4.23%) Windows Server 2012
8 1 (1.41%) HPUX
8 1 (1.41%) Solaris
8 1 (1.41%) Windows 2000 Server
8 1 (1.41%) Windows Mobile
8 1 (1.41%) Windows Vista
Processes & Methodologies
1 16 (22.54%) ITIL
2 8 (11.27%) Business Continuity
3 6 (8.45%) Service Management
4 5 (7.04%) Project Management
4 5 (7.04%) Change Management
4 5 (7.04%) ERP
4 5 (7.04%) Incident Management
4 5 (7.04%) Kalman Filter
5 4 (5.63%) Line Management
6 3 (4.23%) Continuous Improvement
6 3 (4.23%) ISMS
6 3 (4.23%) Data Protection
6 3 (4.23%) ITIL V2
7 2 (2.82%) CRM
7 2 (2.82%) Security Management
7 2 (2.82%) Data Management
8 1 (1.41%) Data Analysis
8 1 (1.41%) Software Engineering
8 1 (1.41%) Configuration Management
8 1 (1.41%) Time Management
Programming Languages
1 10 (14.08%) SQL
2 7 (9.86%) C#
3 2 (2.82%) Java
3 2 (2.82%) JavaScript
4 1 (1.41%) Shell Script
4 1 (1.41%) C
4 1 (1.41%) T-SQL
4 1 (1.41%) VBA
4 1 (1.41%) PowerShell
Qualifications
1 20 (28.17%) Degree
2 8 (11.27%) Microsoft Certification
3 6 (8.45%) MCITP
4 5 (7.04%) MCSE
4 5 (7.04%) MCP
5 4 (5.63%) MCSA
6 2 (2.82%) MCTS
7 1 (1.41%) VMware Certified Professional (VCP)
7 1 (1.41%) ITIL Certification
Quality Assurance & Compliance
1 7 (9.86%) SLA
2 3 (4.23%) ISO/IEC 27001
3 1 (1.41%) QA
System Software
1 26 (36.62%) Active Directory
2 15 (21.13%) Hyper-V
3 13 (18.31%) VMware Infrastructure
4 11 (15.49%) XenDesktop
5 6 (8.45%) vSphere
6 4 (5.63%) XenApp
7 1 (1.41%) VMware ESX
7 1 (1.41%) VMware ESXi
7 1 (1.41%) XenServer
Systems Management
1 4 (5.63%) Backup Exec
2 2 (2.82%) SCCM
3 1 (1.41%) Nagios
3 1 (1.41%) WSUS
Vendors
1 48 (67.61%) Microsoft
2 18 (25.35%) Citrix
3 16 (22.54%) VMware
4 15 (21.13%) Cisco
5 11 (15.49%) NetApp
6 9 (12.68%) HP
7 5 (7.04%) EMC
7 5 (7.04%) Oracle
7 5 (7.04%) Meraki
8 4 (5.63%) Dell
9 3 (4.23%) Symantec
10 2 (2.82%) McAfee
10 2 (2.82%) IBM
11 1 (1.41%) Apple
11 1 (1.41%) Lotus
11 1 (1.41%) Red Hat
11 1 (1.41%) CA
11 1 (1.41%) SAP
11 1 (1.41%) Business Objects
11 1 (1.41%) Facebook
Greater Manchester
Rullion IT Plus
Salary: £25000 - £32000 per annum
Posted: 2 days ago
Warrington, Cheshire
Oscar Associates (UK) Ltd
Salary: £22000 - £30000 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
Xn Hotels Systems
Salary: From £23,000 to £28,000 per annum + OOH & Benefits
Posted: 4 days ago
Altrincham
Applause IT Innovation
Salary: £19000 - £23000 per annum + Benefits
Posted: 4 days ago
Manchester, Lancashire
Actis Recruitment.
Salary: From £20,000 to £24,000 per annum + excellent bens
Posted: 5 days ago
Warrington
Searchability
Salary: £25000 - £30000 per annum + Benefits
Posted: 9 days ago
Crewe
360 Resourcing
Salary: £30k per year + Excellent Benefits
Posted: 10 days ago
Liverpool
Nigel Frank International Limited - Newcastle
Salary: £60000 per annum
Posted: 23 days ago