The statistics below represent IT jobs advertised across the North West region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Technical Support
England / North West
Rank 222 168 217
Rank change year-on-year
-54 +49
Permanent jobs requiring a Technical Support 27 66 42
As % of all permanent IT jobs located in the North West 0.45% 1.19% 0.63%
As % of the Job Titles category 0.47% 1.24% 0.65%
Number of salaries quoted 26 56 41
Median salary £25,000 £30,000 £27,500
Median salary % change year-on-year
-16.66% +9.09%
90% offered a salary of more than £21,500 £19,000 £21,750
10% offered a salary of more than £43,750 £43,000 £35,000
UK excluding London median salary £27,000 £29,000 £32,500
% change year-on-year
-6.89% -10.76%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5741 5330 6491
As % of all permanent IT jobs located in the North West 96.60% 95.97% 96.81%
Number of salaries quoted 4846 4484 5544
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Technical Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the North West

Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North West region.

Technical Support Salary Trend in the North West

Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Technical Support across the North West region over the 3 months to 18 January 2017.

Technical Support Salary Histogram in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -38 15 £27,500 -14.99% 4
Cheshire -5 9 £21,500 -15.68% 3
Lancashire -11 2 £25,250 -9.82% 1
Merseyside -19 1 £23,000 -17.85% 1
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 18 January 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Technical Support in the job title.

1 21 (35.59%) Microsoft
2 19 (32.20%) Windows
3 18 (30.51%) Degree
4 15 (25.42%) Windows Server
5 14 (23.73%) Windows Server 2008
6 13 (22.03%) VMware
6 13 (22.03%) MS Excel
6 13 (22.03%) Active Directory
7 11 (18.64%) SQL Server
8 10 (16.95%) SLA
8 10 (16.95%) Service Management
8 10 (16.95%) Firewall
9 9 (15.25%) Manufacturing
9 9 (15.25%) Incident Management
9 9 (15.25%) ITIL
9 9 (15.25%) Windows 7
9 9 (15.25%) Office 365
10 8 (13.56%) Data Centre
10 8 (13.56%) SQL
10 8 (13.56%) MS Exchange
11 7 (11.86%) Mentoring
11 7 (11.86%) Exchange Server 2010
12 6 (10.17%) Exchange Server 2013
12 6 (10.17%) Citrix
12 6 (10.17%) ERP
12 6 (10.17%) CRM
12 6 (10.17%) Linux
12 6 (10.17%) Wireless
12 6 (10.17%) Finance
13 5 (8.47%) Business Development

Technical Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (13.56%) MS Exchange
2 7 (11.86%) Exchange Server 2010
3 6 (10.17%) Exchange Server 2013
4 3 (5.08%) Exchange Server 2007
5 2 (3.39%) Skype for Business
6 1 (1.69%) GroupWise
6 1 (1.69%) IIS
6 1 (1.69%) JBoss
6 1 (1.69%) SharePoint
6 1 (1.69%) Tomcat
Applications
1 13 (22.03%) MS Excel
2 4 (6.78%) MS Office
3 1 (1.69%) MS PowerPoint
Business Applications
1 1 (1.69%) Dynamics NAV
Cloud Services
1 9 (15.25%) Office 365
2 3 (5.08%) GitHub
3 2 (3.39%) Amazon AWS
4 1 (1.69%) SaaS
Communications & Networking
1 10 (16.95%) Firewall
2 6 (10.17%) Wireless
3 4 (6.78%) DHCP
3 4 (6.78%) SAN
3 4 (6.78%) VLAN
3 4 (6.78%) Wi-Fi
3 4 (6.78%) Wireshark
4 3 (5.08%) SSL
5 2 (3.39%) LAN
5 2 (3.39%) WAN
6 1 (1.69%) Cisco Nexus
6 1 (1.69%) FTP
6 1 (1.69%) Internet
6 1 (1.69%) NAS
6 1 (1.69%) TCP/IP
6 1 (1.69%) VPN
Database & Business Intelligence
1 11 (18.64%) SQL Server
2 2 (3.39%) Oracle Database
2 2 (3.39%) SQL Server 2008
2 2 (3.39%) SQL Server 2012
3 1 (1.69%) MySQL
3 1 (1.69%) NoSQL
3 1 (1.69%) Oracle Database 11g
3 1 (1.69%) Oracle Reports
3 1 (1.69%) Relational Database
Development Applications
1 3 (5.08%) Git (software)
General
1 9 (15.25%) Manufacturing
2 6 (10.17%) Finance
3 3 (5.08%) Advertising
3 3 (5.08%) Telecoms
4 1 (1.69%) Automotive
4 1 (1.69%) Banking
4 1 (1.69%) Retail
Libraries, Frameworks & Software Standards
1 2 (3.39%) .NET
2 1 (1.69%) .NET Framework
2 1 (1.69%) Web Services
Miscellaneous
1 8 (13.56%) Data Centre
2 4 (6.78%) Analytical Skills
2 4 (6.78%) iPad
3 3 (5.08%) Clustering
4 2 (3.39%) Driving Licence
5 1 (1.69%) Enterprise Software
5 1 (1.69%) HP StoreVirtual
5 1 (1.69%) Mainframe
5 1 (1.69%) Xbox
Operating Systems
1 19 (32.20%) Windows
2 15 (25.42%) Windows Server
3 14 (23.73%) Windows Server 2008
4 9 (15.25%) Windows 7
5 6 (10.17%) Linux
6 3 (5.08%) Unix
7 2 (3.39%) AIX
7 2 (3.39%) Windows 8
7 2 (3.39%) Windows Server 2012
8 1 (1.69%) Android
8 1 (1.69%) Apple iOS
8 1 (1.69%) Mac OS X
8 1 (1.69%) Solaris
8 1 (1.69%) Windows Server 2003
Processes & Methodologies
1 10 (16.95%) Service Management
2 9 (15.25%) Incident Management
2 9 (15.25%) ITIL
3 7 (11.86%) Mentoring
4 6 (10.17%) CRM
4 6 (10.17%) ERP
5 5 (8.47%) Business Development
5 5 (8.47%) Business Intelligence
6 4 (6.78%) Validation
6 4 (6.78%) Virtual Environments
7 3 (5.08%) Project Management
7 3 (5.08%) Service Delivery
8 2 (3.39%) Configuration Management
8 2 (3.39%) Cybersecurity
8 2 (3.39%) DevOps
8 2 (3.39%) Open Source
8 2 (3.39%) Performance Management
9 1 (1.69%) Business Continuity
9 1 (1.69%) Migration
9 1 (1.69%) Stakeholder Management
Programming Languages
1 8 (13.56%) SQL
2 4 (6.78%) R
3 3 (5.08%) Bash Shell
3 3 (5.08%) Perl
3 3 (5.08%) PHP
3 3 (5.08%) Python
3 3 (5.08%) Ruby
4 2 (3.39%) C++
4 2 (3.39%) Java
5 1 (1.69%) C
5 1 (1.69%) PowerShell
Qualifications
1 18 (30.51%) Degree
2 4 (6.78%) MCP
3 3 (5.08%) MCSE
3 3 (5.08%) Microsoft Certification
4 1 (1.69%) MCITP
4 1 (1.69%) MCSA
4 1 (1.69%) MCTS
Quality Assurance & Compliance
1 10 (16.95%) SLA
2 4 (6.78%) ISO/IEC 27001
3 1 (1.69%) ISO 9001
3 1 (1.69%) QA
System Software
1 13 (22.03%) Active Directory
2 4 (6.78%) VMware Infrastructure
3 3 (5.08%) VMware ESX
4 2 (3.39%) Hyper-V
4 2 (3.39%) vSphere
5 1 (1.69%) NDS
5 1 (1.69%) NetIQ eDirectory
Systems Management
1 3 (5.08%) McAfee ePO
2 2 (3.39%) Opscode Chef
2 2 (3.39%) Puppet
3 1 (1.69%) Ganglia
3 1 (1.69%) Microsoft Clustering
3 1 (1.69%) Netcool
3 1 (1.69%) SCCM
Vendors
1 21 (35.59%) Microsoft
2 13 (22.03%) VMware
3 6 (10.17%) Citrix
4 4 (6.78%) Cisco
4 4 (6.78%) Mitel
5 3 (5.08%) HP
5 3 (5.08%) Intel Security
5 3 (5.08%) NetApp
5 3 (5.08%) Oracle
6 1 (1.69%) AppDynamics
6 1 (1.69%) Apple
6 1 (1.69%) BT
6 1 (1.69%) Openreach
6 1 (1.69%) Remedy
6 1 (1.69%) WatchGuard
Runcorn, Cheshire
Rowlands Pharmacy
Salary: £20,080.52 per annum +£2,500 Annual Bonus, Saturday Overtime
Posted: Yesterday
Manchester, Lancashire
Opus IT Consulting
Salary: £27000 - £35000 per annum
Posted: 5 days ago
Cheshire
Adria Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 7 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £22,000 per annum depending on experience + benefits
Posted: 6 days ago
Warrington
Recruitment Genius Ltd
Salary: £21000 - £25000 per annum
Posted: 13 days ago
Liverpool, Merseyside
Mouchel Infrastructure Services
Salary: From £17,000 to £19,000 per annum
Posted: 12 days ago
Manchester
Applause IT Ltd
Salary: £30000 - £35000 per annum + bonus + bens
Posted: 12 days ago
Altrincham
Applause IT Ltd
Salary: £19000 - £26000 per annum + Pension, Medical, Dental
Posted: 12 days ago
Burnley
Recruitment Genius Ltd
Salary: £22000 per annum
Posted: 8 days ago