Customer Service Jobs in Cheshire

Customer Service
North West > Cheshire

The following table provides summary statistics for permanent job vacancies advertised in Cheshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 23 34 22
Rank change year-on-year +11 -12 +24
Permanent jobs citing Customer Service 117 61 95
As % of all permanent jobs advertised in Cheshire 7.64% 6.57% 9.09%
As % of the Processes & Methodologies category 9.62% 6.93% 9.93%
Number of salaries quoted 98 46 56
10th Percentile £21,621 £21,000 £21,250
25th Percentile £22,750 £25,218 £21,625
Median annual salary (50th Percentile) £25,500 £26,590 £31,250
Median % change year-on-year -4.10% -14.91% -30.56%
75th Percentile £36,000 £31,500 £49,688
90th Percentile £62,500 £53,125 £60,000
North West median annual salary £31,875 £31,000 £32,500
% change year-on-year +2.82% -4.62% -10.96%

All Process and Methodology Skills
Cheshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cheshire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,216 880 957
As % of all permanent jobs advertised in Cheshire 79.43% 94.73% 91.58%
Number of salaries quoted 919 458 512
10th Percentile £25,000 £25,420 £27,500
25th Percentile £32,500 £36,250 £35,438
Median annual salary (50th Percentile) £47,500 £49,375 £47,500
Median % change year-on-year -3.80% +3.95% +5.56%
75th Percentile £61,250 £67,500 £58,750
90th Percentile £74,826 £89,125 £72,500
North West median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +10.53%

Customer Service
Job Vacancy Trend in Cheshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Cheshire.

Job vacancy trend for Customer Service in Cheshire

Customer Service
Salary Trend in Cheshire

3-month moving average salary quoted in jobs citing Customer Service in Cheshire.

Salary trend for Customer Service in Cheshire

Customer Service
Salary Histogram in Cheshire

Salary distribution for jobs citing Customer Service in Cheshire over the 6 months to 27 April 2024.

Salary histogram for Customer Service in Cheshire

Customer Service
Job Locations in Cheshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Cheshire region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Warrington -7 39 £23,500 -24.19% 21
Knutsford 0 13 £57,500 +173.81% 2
Northwich +1 8 £37,500 +78.57% 7
Crewe +9 6 £21,673 -27.76% 4
Winsford -9 6 £23,000 +15.00% 3
Chester -12 5 £30,500 +18.03% 16
Macclesfield - 3 £24,000 - 8
Middlewich - 3 £26,000 -
Customer Service
North West

Customer Service
Co-occurring Skills and Capabilities in Cheshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (8.55%) Microsoft Exchange
2 7 (5.98%) IIS
3 3 (2.56%) CMS
Applications
1 16 (13.68%) Microsoft Office
2 6 (5.13%) Microsoft Excel
3 5 (4.27%) Spreadsheet
Business Applications
1 2 (1.71%) Magento
Cloud Services
1 40 (34.19%) Microsoft 365
2 13 (11.11%) Azure
3 7 (5.98%) Azure DevOps
4 4 (3.42%) AWS
5 2 (1.71%) Google Sheets
Communications & Networking
1 15 (12.82%) Firewall
2 13 (11.11%) Internet
3 11 (9.40%) Broadband
4 6 (5.13%) DHCP
4 6 (5.13%) DNS
4 6 (5.13%) LAN
4 6 (5.13%) TCP/IP
4 6 (5.13%) WAN
5 4 (3.42%) VPN
6 2 (1.71%) Cisco IOS
6 2 (1.71%) Remote Desktop
6 2 (1.71%) VLAN
Database & Business Intelligence
1 8 (6.84%) SQL Server
2 1 (0.85%) Power Query
Development Applications
1 7 (5.98%) Jasmine
1 7 (5.98%) Karma Test Runner
General
1 55 (47.01%) Social Skills
2 30 (25.64%) Retail
3 14 (11.97%) Telecoms
4 13 (11.11%) Analytical Skills
5 11 (9.40%) Organisational Skills
6 4 (3.42%) Public Sector
7 3 (2.56%) Billing
8 2 (1.71%) Environmental Health
8 2 (1.71%) Inclusion and Diversity
8 2 (1.71%) Law
8 2 (1.71%) Local Government
8 2 (1.71%) Marketing
9 1 (0.85%) Finance
9 1 (0.85%) Manufacturing
Job Titles
1 41 (35.04%) Analyst
2 30 (25.64%) Service Analyst
2 30 (25.64%) Service Desk Analyst
3 22 (18.80%) IT Analyst
4 17 (14.53%) IT Support
5 14 (11.97%) Developer
6 11 (9.40%) 1st Line Support
7 8 (6.84%) Support Analyst
8 7 (5.98%) C# Developer
8 7 (5.98%) IT Support Analyst
9 6 (5.13%) Administrator
10 5 (4.27%) 2nd Line Support
10 5 (4.27%) Buyer
10 5 (4.27%) Senior
10 5 (4.27%) Senior Technical Engineer
10 5 (4.27%) Support Engineer
10 5 (4.27%) Technical Engineer
11 4 (3.42%) 2nd Line Technical Support
11 4 (3.42%) Service Desk Agent
11 4 (3.42%) Technical Support
Libraries, Frameworks & Software Standards
1 16 (13.68%) OLE
2 13 (11.11%) REST
3 11 (9.40%) .NET
4 8 (6.84%) AngularJS
5 7 (5.98%) ASP.NET
5 7 (5.98%) JSON
5 7 (5.98%) RxJS
5 7 (5.98%) Sass
5 7 (5.98%) SOAP
5 7 (5.98%) Web Services
5 7 (5.98%) XML
5 7 (5.98%) XML Schema
6 3 (2.56%) React
7 1 (0.85%) Nuxt
7 1 (0.85%) Vue
Miscellaneous
1 27 (23.08%) Smartphone
2 25 (21.37%) Driving Licence
3 13 (11.11%) Self-Motivation
4 5 (4.27%) Management Information System
5 2 (1.71%) EPoS
5 2 (1.71%) Fat Client
5 2 (1.71%) Thin Client
5 2 (1.71%) Video Conferencing
6 1 (0.85%) CMDB
6 1 (0.85%) Team-Oriented Environment
Operating Systems
1 13 (11.11%) Windows
2 5 (4.27%) VMS
2 5 (4.27%) Windows 10
3 4 (3.42%) Windows Server
4 2 (1.71%) Linux
Processes & Methodologies
1 33 (28.21%) Time Management
2 31 (26.50%) ITSM
3 24 (20.51%) ITIL
3 24 (20.51%) Problem-Solving
4 9 (7.69%) B2B
5 8 (6.84%) Computer Science
5 8 (6.84%) Cybersecurity
6 7 (5.98%) DevOps
6 7 (5.98%) Service Management
6 7 (5.98%) Statistics
6 7 (5.98%) Unit Testing
6 7 (5.98%) User Acceptance Testing
7 6 (5.13%) Customer Requirements
7 6 (5.13%) Software Engineering
8 5 (4.27%) Coaching
8 5 (4.27%) Customer Engagement
8 5 (4.27%) Decision-Making
8 5 (4.27%) IT Audit
8 5 (4.27%) User Experience
8 5 (4.27%) Vulnerability Management
Programming Languages
1 16 (13.68%) R
2 14 (11.97%) JavaScript
2 14 (11.97%) SQL
3 11 (9.40%) C#
4 8 (6.84%) TypeScript
5 7 (5.98%) T-SQL
5 7 (5.98%) VB
5 7 (5.98%) VB.NET
5 7 (5.98%) VB6
6 6 (5.13%) Java
Qualifications
1 20 (17.09%) Microsoft Certification
2 13 (11.11%) A+ Certification
2 13 (11.11%) Degree
3 10 (8.55%) MCP
4 8 (6.84%) PhD
5 3 (2.56%) PRINCE2 Certification
6 2 (1.71%) Security Cleared
7 1 (0.85%) ITIL Certification
Quality Assurance & Compliance
1 19 (16.24%) SLA
2 8 (6.84%) QA
3 5 (4.27%) Cyber Essentials
3 5 (4.27%) ISO 9001
3 5 (4.27%) ISO/IEC 27001
4 2 (1.71%) GDPR
System Software
1 51 (43.59%) Active Directory
2 13 (11.11%) Hyper-V
3 8 (6.84%) VMware Infrastructure
4 2 (1.71%) Docker
4 2 (1.71%) Terminal Services
Systems Management
1 5 (4.27%) Systems Management Server (SMS)
2 3 (2.56%) Microsoft Intune
3 2 (1.71%) Kubernetes
Vendors
1 75 (64.10%) Microsoft
2 15 (12.82%) VMware
3 11 (9.40%) Virgin Media
4 6 (5.13%) Apple
5 5 (4.27%) Rapid7
6 3 (2.56%) Citrix
6 3 (2.56%) ServiceNow
7 2 (1.71%) Cisco
7 2 (1.71%) Facebook
7 2 (1.71%) Google