The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Devon region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 47 - 38
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support 12 0 5
As % of all permanent IT jobs located in Devon 2.75% - 1.63%
As % of the Job Titles category 2.96% - 1.69%
Number of salaries quoted 11 0 5
Average salary £24,000 - £21,000
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Devon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Devon
Permanent IT job ads with a match in the
Job Titles category
405 233 296
As % of all permanent IT jobs located in Devon 92.68% 92.09% 96.73%
Number of salaries quoted 352 195 271
Average salary £34,500 £32,500 £32,500
Average salary % change year-on-year
+6.15% -
90% offered a salary of more than £22,500 £21,500 £21,000
10% offered a salary of more than £47,500 £43,161 £40,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

2nd Line Support
Jobs Demand Trend in Devon

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Devon region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Devon

2nd Line Support
Salary Trend in Devon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Devon region.

2nd Line Support Salary Trend in Devon

2nd Line Support
Job Locations in Devon

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Devon region over the 3 months to 15 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Braunton - 5 £22,500 -
Exeter - 3 £27,000 -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Devon

For the 6 months to 15 September 2014, IT jobs across the Devon region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 11 (68.75%) Microsoft
2 8 (50.00%) Internet
3 6 (37.50%) HP
3 6 (37.50%) MS Office
3 6 (37.50%) Windows
3 6 (37.50%) WAN
3 6 (37.50%) TCP/IP
3 6 (37.50%) LAN
3 6 (37.50%) Cisco
3 6 (37.50%) IBM
4 5 (31.25%) MCP
4 5 (31.25%) PMI
4 5 (31.25%) PMI Certification
4 5 (31.25%) Blackberry
4 5 (31.25%) Security Management
4 5 (31.25%) Management Information System
4 5 (31.25%) IP Telephony
4 5 (31.25%) Asset Management
4 5 (31.25%) Incident Management
4 5 (31.25%) Cisco IPT
4 5 (31.25%) ServiceCenter
5 4 (25.00%) SLA
5 4 (25.00%) MS Excel
5 4 (25.00%) SQL Server
6 3 (18.75%) SQL
6 3 (18.75%) VPN
6 3 (18.75%) Terminal Services
6 3 (18.75%) Microsoft Certification
6 3 (18.75%) Service Management
6 3 (18.75%) Time Management

2nd Line Support
Top Related IT Skills in Devon by Category

For the 6 months to 15 September 2014, IT jobs across the Devon region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (12.50%) MS Exchange
2 1 (6.25%) Exchange Server 2003
2 1 (6.25%) Lync
2 1 (6.25%) Exchange Server 2010
2 1 (6.25%) IIS
Applications
1 6 (37.50%) MS Office
2 4 (25.00%) MS Excel
Communications & Networking
1 8 (50.00%) Internet
2 6 (37.50%) WAN
2 6 (37.50%) TCP/IP
2 6 (37.50%) LAN
3 5 (31.25%) IP Telephony
3 5 (31.25%) Cisco IPT
4 3 (18.75%) VPN
5 1 (6.25%) SSL
5 1 (6.25%) SAN
5 1 (6.25%) Unified Communications
5 1 (6.25%) WLAN
Database & Business Intelligence
1 4 (25.00%) SQL Server
Miscellaneous
1 5 (31.25%) PMI
1 5 (31.25%) Blackberry
1 5 (31.25%) Management Information System
2 3 (18.75%) Analytical Skills
Operating Systems
1 6 (37.50%) Windows
2 1 (6.25%) Windows Server 2003
2 1 (6.25%) Windows Server 2008
Processes & Methodologies
1 5 (31.25%) Security Management
1 5 (31.25%) Asset Management
1 5 (31.25%) Incident Management
2 3 (18.75%) Time Management
2 3 (18.75%) Service Management
3 2 (12.50%) Service Delivery
4 1 (6.25%) ITIL
4 1 (6.25%) Project Management
4 1 (6.25%) Migration
Programming Languages
1 3 (18.75%) SQL
Qualifications
1 5 (31.25%) MCP
1 5 (31.25%) PMI Certification
2 3 (18.75%) Microsoft Certification
3 1 (6.25%) VMware Certified Professional (VCP)
3 1 (6.25%) MCITP
Quality Assurance & Compliance
1 4 (25.00%) SLA
System Software
1 3 (18.75%) Terminal Services
2 2 (12.50%) Active Directory
3 1 (6.25%) vSphere
Systems Management
1 5 (31.25%) ServiceCenter
2 1 (6.25%) SCCM
Vendors
1 11 (68.75%) Microsoft
2 6 (37.50%) HP
2 6 (37.50%) Cisco
2 6 (37.50%) IBM
3 1 (6.25%) Dell
3 1 (6.25%) Avaya
3 1 (6.25%) VMware