The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Devon region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank - 49 40
Permanent jobs requiring a 2nd Line Support 0 6 11
As % of all permanent IT jobs located in Devon - 1.67% 3.30%
As % of the Job Titles category - 1.73% 3.42%
Number of salaries quoted 0 6 11
Average salary - £24,000 £20,800
Average salary % change year-on-year
- +15.38%
UK excluding London average salary £25,500 £24,845 £24,000
% change year-on-year
+2.63% +3.51%
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Devon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Devon
Permanent IT job ads with a match in the
Job Titles category
282 346 322
As % of all permanent IT jobs located in Devon 98.26% 96.11% 96.70%
Number of salaries quoted 252 281 266
Average salary £32,500 £33,000 £30,000
Average salary % change year-on-year
-1.51% +10.00%
90% offered a salary of more than £23,000 £20,500 £19,400
10% offered a salary of more than £50,500 £47,500 £50,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Devon

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Devon region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Devon

2nd Line Support
Salary Trend in Devon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Devon region.

2nd Line Support Salary Trend in Devon

2nd Line Support
Top 30 Related IT Skills in Devon

For the 6 months to 28 April 2016, IT jobs across the Devon region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 4 (80.00%) Windows
2 3 (60.00%) VMware
2 3 (60.00%) Active Directory
3 2 (40.00%) Cisco
3 2 (40.00%) SQL Server
3 2 (40.00%) Cisco Certification
3 2 (40.00%) CCNA
3 2 (40.00%) Windows Server
4 1 (20.00%) Exchange Server 2010
4 1 (20.00%) Office 365
4 1 (20.00%) Windows Server 2012
4 1 (20.00%) Hyper-V
4 1 (20.00%) Windows 7
4 1 (20.00%) Data Management
4 1 (20.00%) JSON
4 1 (20.00%) Windows Server 2008
4 1 (20.00%) Terminal Services
4 1 (20.00%) MS Office
4 1 (20.00%) Web Services
4 1 (20.00%) XML
4 1 (20.00%) ITIL
4 1 (20.00%) IBM
4 1 (20.00%) Microsoft
4 1 (20.00%) HP
4 1 (20.00%) MS Excel
4 1 (20.00%) Data Warehouse
4 1 (20.00%) MS Exchange
4 1 (20.00%) VoIP
4 1 (20.00%) WAN
4 1 (20.00%) DNS

2nd Line Support
Top Related IT Skills in Devon by Category

For the 6 months to 28 April 2016, IT jobs across the Devon region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (20.00%) Exchange Server 2010
1 1 (20.00%) MS Exchange
Applications
1 1 (20.00%) MS Excel
1 1 (20.00%) MS Office
Cloud Services
1 1 (20.00%) Office 365
Communications & Networking
1 1 (20.00%) DNS
1 1 (20.00%) VoIP
1 1 (20.00%) WAN
Database & Business Intelligence
1 2 (40.00%) SQL Server
2 1 (20.00%) Data Warehouse
Libraries, Frameworks & Software Standards
1 1 (20.00%) JSON
1 1 (20.00%) Web Services
1 1 (20.00%) XML
Operating Systems
1 4 (80.00%) Windows
2 2 (40.00%) Windows Server
3 1 (20.00%) Windows 7
3 1 (20.00%) Windows Server 2008
3 1 (20.00%) Windows Server 2012
Processes & Methodologies
1 1 (20.00%) Data Management
1 1 (20.00%) ITIL
Qualifications
1 2 (40.00%) CCNA
1 2 (40.00%) Cisco Certification
Quality Assurance & Compliance
1 1 (20.00%) SLA
System Software
1 3 (60.00%) Active Directory
2 1 (20.00%) Hyper-V
2 1 (20.00%) Terminal Services
Vendors
1 3 (60.00%) VMware
2 2 (40.00%) Cisco
3 1 (20.00%) HP
3 1 (20.00%) IBM
3 1 (20.00%) Microsoft