The table below looks at the statistics for Service Management skills in IT jobs advertised for the Dudley region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 11 8 7
Rank change year-on-year
-3 -1
Permanent jobs citing Service Management 9 5 5
As % of all permanent IT jobs located in Dudley 13.04% 16.13% 25.00%
As % of the Processes & Methodologies category 15.79% 26.32% 33.33%
Number of salaries quoted 8 2 2
Average salary £30,000 £25,000 £37,500
Average salary % change year-on-year
+20.00% -33.33%
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Dudley region.

Processes & Methodologies Category
Dudley
Permanent IT job ads with a match in the
Processes & Methodologies category
57 19 15
As % of all permanent IT jobs located in Dudley 82.61% 61.29% 75.00%
Number of salaries quoted 53 16 11
Average salary £35,000 £25,000 £37,500
Average salary % change year-on-year
+40.00% -33.33%
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Management
Jobs Demand Trend in Dudley

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Dudley region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Dudley

Service Management
Salary Trend in Dudley

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Dudley region.

Service Management Salary Trend in Dudley

Service Management
Salary Histogram in Dudley

This chart provides a salary histogram for IT jobs citing Service Management across the Dudley region over the 3 months to 8 February 2016.

Service Management Salary Histogram in Dudley

Service Management
Top 30 Related IT Skills in Dudley

For the 6 months to 8 February 2016, IT jobs across the Dudley region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 16 (100.00%) ITIL
1 16 (100.00%) Service Delivery
1 16 (100.00%) ITSM
2 12 (75.00%) Linux
3 11 (68.75%) SOA
3 11 (68.75%) LAN
3 11 (68.75%) WLAN
3 11 (68.75%) Wi-Fi
3 11 (68.75%) SAN
3 11 (68.75%) Middleware
3 11 (68.75%) Incident Management
3 11 (68.75%) Load Balancing
3 11 (68.75%) Firewall
3 11 (68.75%) Private Cloud
4 9 (56.25%) Marketing
4 9 (56.25%) Mac OS X
4 9 (56.25%) MVS
4 9 (56.25%) SLA
4 9 (56.25%) Unix
4 9 (56.25%) Windows
5 7 (43.75%) Microsoft Certification
5 7 (43.75%) A+ Certification
5 7 (43.75%) MCP
5 7 (43.75%) Microsoft
5 7 (43.75%) Economics
6 6 (37.50%) Management Information System
7 5 (31.25%) Replication
8 4 (25.00%) Workflow
8 4 (25.00%) Asset Management
8 4 (25.00%) Performance Management

Service Management
Top Related IT Skills in Dudley by Category

For the 6 months to 8 February 2016, IT jobs across the Dudley region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Cloud Services
1 2 (12.50%) Cloud Computing
Communications & Networking
1 11 (68.75%) Firewall
1 11 (68.75%) LAN
1 11 (68.75%) SAN
1 11 (68.75%) Wi-Fi
1 11 (68.75%) WLAN
Database & Business Intelligence
1 4 (25.00%) Data Mining
General
1 9 (56.25%) Marketing
2 2 (12.50%) Finance
2 2 (12.50%) Legal
2 2 (12.50%) Telecoms
Job Titles
1 8 (50.00%) Analyst
2 7 (43.75%) Service Analyst
2 7 (43.75%) Service Desk Analyst
3 4 (25.00%) Senior Analyst
3 4 (25.00%) Senior Service Desk Analyst
4 3 (18.75%) Incident Manager
4 3 (18.75%) Infrastructure Manager
4 3 (18.75%) Major Incident Manager
4 3 (18.75%) Service Desk Team Leader
4 3 (18.75%) Team Leader
5 2 (12.50%) Service Manager
6 1 (6.25%) Incident Analyst
6 1 (6.25%) Major Incident Analyst
Libraries, Frameworks & Software Standards
1 11 (68.75%) Middleware
Miscellaneous
1 11 (68.75%) Private Cloud
2 7 (43.75%) Economics
3 6 (37.50%) Management Information System
4 5 (31.25%) Replication
5 3 (18.75%) Visualisation
6 2 (12.50%) Statistics
Operating Systems
1 12 (75.00%) Linux
2 9 (56.25%) Mac OS X
2 9 (56.25%) MVS
2 9 (56.25%) Unix
2 9 (56.25%) Windows
Processes & Methodologies
1 16 (100.00%) ITIL
1 16 (100.00%) ITSM
1 16 (100.00%) Service Delivery
2 11 (68.75%) Incident Management
2 11 (68.75%) Load Balancing
2 11 (68.75%) SOA
3 4 (25.00%) Asset Management
3 4 (25.00%) Coaching
3 4 (25.00%) Performance Management
3 4 (25.00%) Workflow
4 3 (18.75%) Line Management
4 3 (18.75%) TOGAF
5 2 (12.50%) Business Continuity
5 2 (12.50%) Data Modelling
5 2 (12.50%) High Availability
5 2 (12.50%) Scrum
5 2 (12.50%) Stakeholder Analysis
5 2 (12.50%) Statistical Analysis
5 2 (12.50%) Use Case
5 2 (12.50%) User Stories
Qualifications
1 7 (43.75%) A+ Certification
1 7 (43.75%) MCP
1 7 (43.75%) Microsoft Certification
Quality Assurance & Compliance
1 9 (56.25%) SLA
System Software
1 3 (18.75%) Active Directory
1 3 (18.75%) VMware Infrastructure
Systems Management
1 2 (12.50%) AirWatch
Vendors
1 7 (43.75%) Microsoft
2 3 (18.75%) Cisco
2 3 (18.75%) Citrix
2 3 (18.75%) Dell
2 3 (18.75%) NetApp
2 3 (18.75%) VMware