The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 80 94 95
Rank change year-on-year
+14 +1
Permanent jobs citing Service Management 164 137 121
As % of all permanent IT jobs located in the West Midlands 2.91% 2.55% 2.22%
As % of the Processes & Methodologies category 3.44% 3.19% 2.80%
Number of salaries quoted 100 108 93
Average salary £45,000 £55,000 £47,500
Average salary % change year-on-year
-18.18% +15.78%
90% offered a salary of more than £24,690 £29,250 £27,500
10% offered a salary of more than £70,000 £70,000 £60,000
UK excluding London average salary £44,000 £42,500 £44,000
% change year-on-year
+3.52% -3.40%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4769 4298 4319
As % of all permanent IT jobs located in the West Midlands 84.69% 80.10% 79.31%
Number of salaries quoted 3886 3556 3655
Average salary £42,500 £42,000 £40,809
Average salary % change year-on-year
+1.19% +2.91%
90% offered a salary of more than £27,500 £28,682 £26,500
10% offered a salary of more than £62,500 £60,000 £66,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 28 August 2015.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +4 77 £50,000 -16.66% 11
Coventry -2 22 £32,500 -49.01%
Shropshire +4 10 £65,000 +62.50% 1
Warwickshire +1 10 £24,845 -27.98% 1
Staffordshire -2 9 £19,000 -45.71%
Solihull +15 6 £35,500 +1.37% 1
West Bromwich -5 5 £65,000 +18.18%
Wolverhampton -11 3 £82,500 +243.75%
Sutton Coldfield - 3 - -
Dudley - 1 £50,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 August 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 206 (67.32%) ITIL
2 94 (30.72%) Service Delivery
3 87 (28.43%) Project Management
4 71 (23.20%) Finance
5 57 (18.63%) ITSM
5 57 (18.63%) SLA
6 49 (16.01%) PRINCE2
7 48 (15.69%) Microsoft
7 48 (15.69%) Stakeholder Management
7 48 (15.69%) Problem Management
8 43 (14.05%) Incident Management
8 43 (14.05%) ITIL Certification
9 42 (13.73%) MS Excel
10 41 (13.40%) Windows
11 37 (12.09%) Change Management
12 35 (11.44%) Manufacturing
13 34 (11.11%) Degree
14 33 (10.78%) SQL
15 32 (10.46%) Data Centre
16 29 (9.48%) MS Office
16 29 (9.48%) Continuous Improvement
17 27 (8.82%) Line Management
18 25 (8.17%) SQL Server
18 25 (8.17%) Business Development
19 24 (7.84%) Law
19 24 (7.84%) Life Science
20 23 (7.52%) Security Cleared
20 23 (7.52%) Oracle
20 23 (7.52%) ISEB
21 22 (7.19%) Transition Management

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 August 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (2.61%) MS Exchange
2 5 (1.63%) Exchange Server 2010
3 4 (1.31%) Lync
3 4 (1.31%) SharePoint
4 3 (0.98%) BizTalk Server
5 2 (0.65%) CMS
6 1 (0.33%) IBM Notes
Applications
1 42 (13.73%) MS Excel
2 29 (9.48%) MS Office
3 4 (1.31%) MS Project
3 4 (1.31%) MS PowerPoint
4 1 (0.33%) MS Visio
Business Applications
1 4 (1.31%) Remedy ITSM
2 3 (0.98%) SAP SM
3 2 (0.65%) SAP CRM
3 2 (0.65%) Summit
3 2 (0.65%) SAP Business One
3 2 (0.65%) SAP SD
4 1 (0.33%) SAP ERP
Cloud Services
1 6 (1.96%) Cloud Computing
2 5 (1.63%) Office 365
3 4 (1.31%) SaaS
4 1 (0.33%) Microsoft Azure
Communications & Networking
1 17 (5.56%) HTTP
2 9 (2.94%) LAN
3 8 (2.61%) VPN
3 8 (2.61%) DNS
4 7 (2.29%) DHCP
5 6 (1.96%) Firewall
6 5 (1.63%) WAN
6 5 (1.63%) TCP/IP
7 4 (1.31%) Internet
7 4 (1.31%) VLAN
7 4 (1.31%) Unified Communications
8 3 (0.98%) Wireless
8 3 (0.98%) SAN
8 3 (0.98%) Intrusion Detection
9 1 (0.33%) IPsec
9 1 (0.33%) MPLS
9 1 (0.33%) DSL
9 1 (0.33%) NetScreen
9 1 (0.33%) SSL
9 1 (0.33%) VoIP
Database & Business Intelligence
1 25 (8.17%) SQL Server
2 5 (1.63%) Relational Database
3 4 (1.31%) BusinessObjects
4 3 (0.98%) SQL Server 2005
5 2 (0.65%) SAP HANA
5 2 (0.65%) RDBMS
6 1 (0.33%) MS Access
6 1 (0.33%) Data Mining
Development Applications
1 3 (0.98%) Visual Studio
1 3 (0.98%) Team Foundation Server
General
1 71 (23.20%) Finance
2 35 (11.44%) Manufacturing
3 24 (7.84%) Law
4 19 (6.21%) Retail
5 8 (2.61%) Military
6 7 (2.29%) Banking
6 7 (2.29%) Billing
6 7 (2.29%) Legal
7 4 (1.31%) Telecoms
7 4 (1.31%) Marketing
7 4 (1.31%) German Language
8 3 (0.98%) French Language
8 3 (0.98%) Publishing
9 2 (0.65%) Local Government
9 2 (0.65%) Retail Banking
9 2 (0.65%) Advertising
9 2 (0.65%) Aerospace
9 2 (0.65%) Financial Institution
9 2 (0.65%) Back Office
Job Titles
1 65 (21.24%) Service Manager
2 39 (12.75%) Analyst
3 30 (9.80%) Transition Manager
4 21 (6.86%) Developer
5 17 (5.56%) Graduate
5 17 (5.56%) IT Graduate
6 16 (5.23%) Head of Service Delivery
7 15 (4.90%) Support Analyst
8 13 (4.25%) Services Delivery Manager
8 13 (4.25%) Delivery Manager
9 12 (3.92%) Team Leader
10 10 (3.27%) Applications Manager
11 9 (2.94%) Service Desk Team Leader
11 9 (2.94%) ITIL Service Manager
11 9 (2.94%) ITIL Manager
11 9 (2.94%) Applications Support
11 9 (2.94%) Consultant
11 9 (2.94%) Architect
12 8 (2.61%) Relationships Manager
12 8 (2.61%) Support Manager
Libraries, Frameworks & Software Standards
1 21 (6.86%) HTML
1 21 (6.86%) .NET
2 17 (5.56%) XML
3 4 (1.31%) CGI
3 4 (1.31%) CSS
4 3 (0.98%) Ajax
4 3 (0.98%) .NET Framework
4 3 (0.98%) WCF
4 3 (0.98%) LINQ
4 3 (0.98%) ASP.NET MVC
4 3 (0.98%) Entity Framework
4 3 (0.98%) ASP.NET Web Forms
4 3 (0.98%) WinForms
4 3 (0.98%) J2EE
4 3 (0.98%) ASP.NET
5 2 (0.65%) SAP Basis
5 2 (0.65%) Middleware
6 1 (0.33%) Velocity
Miscellaneous
1 32 (10.46%) Data Centre
2 24 (7.84%) Life Science
3 13 (4.25%) Management Information System
4 8 (2.61%) GIS
4 8 (2.61%) Analytical Skills
5 6 (1.96%) PMI
6 3 (0.98%) CMDB
6 3 (0.98%) Mobile Computing
7 2 (0.65%) Video Conferencing
7 2 (0.65%) FMCG
7 2 (0.65%) Mainframe
7 2 (0.65%) Replication
7 2 (0.65%) Statistics
8 1 (0.33%) Mobile App
8 1 (0.33%) Enterprise Cloud
Operating Systems
1 41 (13.40%) Windows
2 15 (4.90%) Windows 7
3 12 (3.92%) Linux
4 9 (2.94%) Windows Server 2003
4 9 (2.94%) Windows Server 2008
4 9 (2.94%) UNIX
5 8 (2.61%) Windows XP
6 6 (1.96%) Windows Vista
7 5 (1.63%) Red Hat Enterprise Linux
7 5 (1.63%) Windows 8
7 5 (1.63%) Windows Server 2012
8 4 (1.31%) Solaris
Processes & Methodologies
1 206 (67.32%) ITIL
2 94 (30.72%) Service Delivery
3 87 (28.43%) Project Management
4 57 (18.63%) ITSM
5 49 (16.01%) PRINCE2
6 48 (15.69%) Stakeholder Management
6 48 (15.69%) Problem Management
7 43 (14.05%) Incident Management
8 37 (12.09%) Change Management
9 29 (9.48%) Continuous Improvement
10 27 (8.82%) Line Management
11 25 (8.17%) Business Development
12 22 (7.19%) Transition Management
13 19 (6.21%) Risk Management
14 14 (4.58%) Coaching
15 13 (4.25%) Asset Management
15 13 (4.25%) Logistics
15 13 (4.25%) Supplier Management
16 12 (3.92%) Agile Software Development
16 12 (3.92%) Performance Management
Programming Languages
1 33 (10.78%) SQL
2 17 (5.56%) C#
3 7 (2.29%) JavaScript
4 6 (1.96%) PowerShell
5 3 (0.98%) T-SQL
5 3 (0.98%) Java
6 2 (0.65%) Perl
6 2 (0.65%) VBScript
6 2 (0.65%) Bash Shell
6 2 (0.65%) C
Qualifications
1 43 (14.05%) ITIL Certification
2 34 (11.11%) Degree
3 23 (7.52%) ISEB
3 23 (7.52%) Security Cleared
4 20 (6.54%) SC Cleared
5 6 (1.96%) MCSE
5 6 (1.96%) Microsoft Certification
6 5 (1.63%) PMI Certification
7 4 (1.31%) PMP
7 4 (1.31%) PRINCE2 Certification
7 4 (1.31%) CCNA
7 4 (1.31%) Cisco Certification
8 3 (0.98%) MCSA
8 3 (0.98%) ITIL Foundation Certificate
9 2 (0.65%) CCNP
9 2 (0.65%) MCTS
9 2 (0.65%) MCITP
10 1 (0.33%) CAPM
10 1 (0.33%) PRINCE2 Practitioner
10 1 (0.33%) PCI QSA
Quality Assurance & Compliance
1 57 (18.63%) SLA
2 3 (0.98%) Sarbanes-Oxley
3 2 (0.65%) ISO/IEC 27001
3 2 (0.65%) QA
4 1 (0.33%) P3O
System Software
1 15 (4.90%) Active Directory
1 15 (4.90%) VMware Infrastructure
2 4 (1.31%) XenApp
2 4 (1.31%) XenDesktop
2 4 (1.31%) Terminal Services
3 2 (0.65%) Terminal Server
3 2 (0.65%) Microsoft Virtual Server
4 1 (0.33%) ProxySG
4 1 (0.33%) Hyper-V
Systems Management
1 11 (3.59%) SCCM
2 3 (0.98%) NetBackup
2 3 (0.98%) Backup Exec
2 3 (0.98%) WSUS
3 2 (0.65%) Nagios
Vendors
1 48 (15.69%) Microsoft
2 23 (7.52%) Oracle
3 20 (6.54%) SAP
4 17 (5.56%) VMware
5 15 (4.90%) Citrix
6 14 (4.58%) Cisco
7 11 (3.59%) Computacenter
7 11 (3.59%) ServiceNow
8 10 (3.27%) Remedy
8 10 (3.27%) Dell
9 7 (2.29%) NetApp
9 7 (2.29%) IBM
9 7 (2.29%) LANDesk
10 6 (1.96%) CheckPoint
11 5 (1.63%) EMC
12 4 (1.31%) BMC
13 3 (0.98%) Siebel
14 2 (0.65%) Sybase
14 2 (0.65%) Juniper
14 2 (0.65%) F5
Birmingham, West Midlands (County)
Computer People
Salary: £35000.00 - £45000.00 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £45000 - £55000 per annum + Benefits
Posted: 2 days ago
Solihull, West Midlands (County)
Lorien Resourcing
Salary: Market Rates
Posted: 3 days ago
Birmingham, West Midlands (County)
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Salary: £50000 - £60000 per annum
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Telford, Shropshire
Experis Ltd
Salary: £55000 - £75000 per annum + Bonus + Pension
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Birmingham, Warwickshire
NES IT
Salary: Competitive
Posted: 4 days ago
Warwickshire
Harvey Nash plc
Salary: £28000 - £30000 per annum
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West Midlands
Maclean Moore Consulting
Salary: From £60,000 to £80,000 per annum Bonus, Pension, Healthcare, Holiday,
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Birmingham, West Midlands (County)
ComputaCenter
Salary: Competitive
Posted: 10 days ago
Birmingham
Recruitment Genius
Salary: £45000 - £60000 per annum
Posted: 11 days ago
Birmingham
Recruitment Genius
Salary: £30000 - £45000 per annum
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Birmingham
Hays IT - Uk Posting account
Salary: £34672.50 per annum + 40day Hol,Final Sal Pen,Health
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Birmingham, West Midlands (County)
SCC
Salary: Up to £38,000 per annum Up to £38,000 plus car/car allowance
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Birmingham, West Midlands (County)
CGI
Salary: £50000 - £75000 per annum + benefits
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Birmingham, West Midlands (County)
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