The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank 79 92 92
Rank change year-on-year
+13 0
Permanent jobs citing Service Management 158 132 113
As % of all permanent IT jobs located in the West Midlands 2.80% 2.51% 2.36%
As % of the Processes & Methodologies category 3.41% 3.21% 3.11%
Number of salaries quoted 142 106 92
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,500 £25,350 £27,200
10% offered a salary of more than £70,000 £63,250 £65,000
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4629 4112 3630
As % of all permanent IT jobs located in the West Midlands 82.05% 78.16% 75.67%
Number of salaries quoted 4068 3490 3140
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £27,500 £26,000 £28,500
10% offered a salary of more than £65,000 £55,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 24 November 2014.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 24 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -8 92 £57,500 +27.77% 5
Warwickshire +1 19 £42,366 -10.80% 1
Coventry -7 15 £55,000 +83.33% 3
Solihull -5 9 £38,000 +1.33% 2
Staffordshire -5 8 £35,000 +3.70% 1
Wolverhampton -1 5 £24,000 - 1
Shropshire - 5 £40,000 - 1
Walsall - 2 £23,000 -
West Bromwich - 2 £55,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 November 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 235 (80.76%) ITIL
2 83 (28.52%) Service Delivery
3 57 (19.59%) Degree
4 55 (18.90%) Finance
4 55 (18.90%) Incident Management
5 54 (18.56%) Change Management
6 53 (18.21%) Problem Management
7 51 (17.53%) Project Management
8 46 (15.81%) Microsoft
8 46 (15.81%) Stakeholder Management
9 45 (15.46%) ITSM
10 42 (14.43%) SLA
11 39 (13.40%) PRINCE2
12 37 (12.71%) Windows
13 35 (12.03%) ITIL Certification
14 33 (11.34%) Cisco
15 29 (9.97%) Analytical Skills
16 25 (8.59%) Security Cleared
16 25 (8.59%) UNIX
17 21 (7.22%) Supplier Management
17 21 (7.22%) Telecoms
17 21 (7.22%) SQL
17 21 (7.22%) VPN
17 21 (7.22%) Matrix Management
18 20 (6.87%) People Management
18 20 (6.87%) MS Excel
19 19 (6.53%) SQL Server
19 19 (6.53%) Manufacturing
19 19 (6.53%) Transition Management
19 19 (6.53%) Release Management

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 November 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 11 (3.78%) MS Exchange
2 8 (2.75%) SharePoint
3 5 (1.72%) IIS
4 3 (1.03%) Exchange Server 2010
5 2 (0.69%) Tomcat
5 2 (0.69%) Blackberry Enterprise Server
5 2 (0.69%) CMS
6 1 (0.34%) Exchange Server 2000
6 1 (0.34%) Exchange Server 2003
6 1 (0.34%) Exchange Server 2007
6 1 (0.34%) Lync
6 1 (0.34%) Apache
6 1 (0.34%) SAS
Applications
1 20 (6.87%) MS Excel
2 9 (3.09%) MS Office
3 8 (2.75%) MS PowerPoint
4 2 (0.69%) MS Visio
Business Applications
1 12 (4.12%) assyst
2 4 (1.37%) Remedy ITSM
3 3 (1.03%) Dynamics AX
4 1 (0.34%) SAP ECC
4 1 (0.34%) Dynamics NAV
Cloud Services
1 1 (0.34%) Cloud Computing
1 1 (0.34%) SaaS
1 1 (0.34%) IaaS
Communications & Networking
1 21 (7.22%) VPN
2 18 (6.19%) Firewall
3 14 (4.81%) Wireless
4 13 (4.47%) Broadband
4 13 (4.47%) Cisco ASA
4 13 (4.47%) MPLS
5 10 (3.44%) LAN
5 10 (3.44%) WAN
6 8 (2.75%) TETRA
7 7 (2.41%) PBX
7 7 (2.41%) 4G
8 6 (2.06%) DNS
9 5 (1.72%) DHCP
9 5 (1.72%) Internet
10 4 (1.37%) PABX
10 4 (1.37%) TCP/IP
10 4 (1.37%) GPRS
11 3 (1.03%) WLAN
11 3 (1.03%) SAN
11 3 (1.03%) VLAN
Database & Business Intelligence
1 19 (6.53%) SQL Server
2 14 (4.81%) SQL Server Reporting Services
3 10 (3.44%) SQL Server Integration Services
4 8 (2.75%) SQL Server 2008
5 5 (1.72%) SQL Server 2005
6 4 (1.37%) MarkLogic
7 3 (1.03%) SQL Server Analysis Services
7 3 (1.03%) Crystal Reports
8 2 (0.69%) Oracle Database
9 1 (0.34%) Relational Database
9 1 (0.34%) RDBMS
9 1 (0.34%) SQL Server 2000
Development Applications
1 6 (2.06%) Visual Studio
1 6 (2.06%) Team Foundation Server
2 2 (0.69%) SQL Server Management Studio (SSMS)
General
1 55 (18.90%) Finance
2 21 (7.22%) Telecoms
3 19 (6.53%) Manufacturing
4 17 (5.84%) Law
4 17 (5.84%) Banking
5 13 (4.47%) Legal
6 7 (2.41%) Investment Banking
7 5 (1.72%) Marketing
8 4 (1.37%) Retail
8 4 (1.37%) Automotive
9 3 (1.03%) Aerospace
10 2 (0.69%) Back Office
10 2 (0.69%) Games
11 1 (0.34%) Billing
11 1 (0.34%) Advertising
Job Titles
1 51 (17.53%) Service Manager
2 40 (13.75%) Analyst
3 25 (8.59%) Delivery Manager
4 24 (8.25%) Architect
5 23 (7.90%) Transition Manager
6 18 (6.19%) Senior Manager
6 18 (6.19%) Support Engineer
6 18 (6.19%) Services Delivery Manager
7 17 (5.84%) Service Analyst
8 16 (5.50%) Service Transition Manager
9 14 (4.81%) Senior Service Manager
10 11 (3.78%) Team Leader
11 10 (3.44%) Developer
11 10 (3.44%) Service Management Analyst
12 9 (3.09%) Project Manager
12 9 (3.09%) Desktop Support
12 9 (3.09%) Desktop Engineer
12 9 (3.09%) Desktop Support Engineer
13 8 (2.75%) IT Services Manager
13 8 (2.75%) Head of Service Delivery
Libraries, Frameworks & Software Standards
1 9 (3.09%) Middleware
2 8 (2.75%) .NET
3 6 (2.06%) .NET Framework
3 6 (2.06%) WCF
4 4 (1.37%) D-Bus
4 4 (1.37%) Flash
4 4 (1.37%) JMS
5 3 (1.03%) XML
6 2 (0.69%) HTML
6 2 (0.69%) CSS
Miscellaneous
1 29 (9.97%) Analytical Skills
2 16 (5.50%) CMDB
3 13 (4.47%) Life Science
4 11 (3.78%) Management Information System
5 8 (2.75%) Mobile Computing
6 5 (1.72%) Thin Client
6 5 (1.72%) Fat Client
7 4 (1.37%) Statistics
7 4 (1.37%) Replication
7 4 (1.37%) Clustering
8 2 (0.69%) PDA
8 2 (0.69%) Blackberry
8 2 (0.69%) Mainframe
8 2 (0.69%) Credit Risk
8 2 (0.69%) Performance Metrics
9 1 (0.34%) Handset
9 1 (0.34%) PMI
9 1 (0.34%) CESG
9 1 (0.34%) Mathematics
9 1 (0.34%) Wiki
Operating Systems
1 37 (12.71%) Windows
2 25 (8.59%) UNIX
3 13 (4.47%) Windows 7
4 7 (2.41%) Windows Server 2008
4 7 (2.41%) Windows XP
5 6 (2.06%) Windows Server 2003
6 4 (1.37%) Windows 2000 Server
7 2 (0.69%) Windows Vista
7 2 (0.69%) Linux
7 2 (0.69%) Windows 8
8 1 (0.34%) Windows Server 2012
8 1 (0.34%) Apple iOS
Processes & Methodologies
1 235 (80.76%) ITIL
2 83 (28.52%) Service Delivery
3 55 (18.90%) Incident Management
4 54 (18.56%) Change Management
5 53 (18.21%) Problem Management
6 51 (17.53%) Project Management
7 46 (15.81%) Stakeholder Management
8 45 (15.46%) ITSM
9 39 (13.40%) PRINCE2
10 21 (7.22%) Matrix Management
10 21 (7.22%) Supplier Management
11 20 (6.87%) People Management
12 19 (6.53%) Capacity Management
12 19 (6.53%) Transition Management
12 19 (6.53%) Release Management
13 18 (6.19%) Capacity Planning
14 17 (5.84%) Continuous Improvement
14 17 (5.84%) Migration
15 15 (5.15%) Business Development
16 14 (4.81%) Knowledge Management
Programming Languages
1 21 (7.22%) SQL
2 6 (2.06%) C#
3 4 (1.37%) Perl
4 3 (1.03%) T-SQL
5 2 (0.69%) JavaScript
6 1 (0.34%) Java
6 1 (0.34%) ABAP
6 1 (0.34%) VBA
Qualifications
1 57 (19.59%) Degree
2 35 (12.03%) ITIL Certification
3 25 (8.59%) Security Cleared
4 19 (6.53%) SC Cleared
5 18 (6.19%) ISEB
6 13 (4.47%) Microsoft Certification
7 10 (3.44%) ITIL Foundation Certificate
8 7 (2.41%) HND
8 7 (2.41%) MCSE
9 6 (2.06%) MCSD
9 6 (2.06%) HNC
9 6 (2.06%) Cisco Certification
10 5 (1.72%) CCNA
11 4 (1.37%) CISSP
11 4 (1.37%) MCP
12 3 (1.03%) CCNP
12 3 (1.03%) PRINCE2 Certification
13 2 (0.69%) CCIE
13 2 (0.69%) PMI Certification
14 1 (0.34%) CISM
Quality Assurance & Compliance
1 42 (14.43%) SLA
2 3 (1.03%) COBIT
2 3 (1.03%) QA
3 2 (0.69%) Sarbanes-Oxley
3 2 (0.69%) Data Quality
4 1 (0.34%) PCI DSS
System Software
1 14 (4.81%) Active Directory
2 12 (4.12%) XenApp
3 7 (2.41%) VMware Infrastructure
4 1 (0.34%) XenServer
4 1 (0.34%) XenDesktop
4 1 (0.34%) vSphere
4 1 (0.34%) VMware ESX
4 1 (0.34%) Xen
4 1 (0.34%) Citrix Presentation Server
Systems Management
1 5 (1.72%) SCOM
2 2 (0.69%) SCCM
2 2 (0.69%) Unicenter
3 1 (0.34%) Norton AntiVirus
3 1 (0.34%) BladeLogic
Vendors
1 46 (15.81%) Microsoft
2 33 (11.34%) Cisco
3 17 (5.84%) Citrix
4 15 (5.15%) CheckPoint
5 14 (4.81%) VMware
5 14 (4.81%) BMC
6 13 (4.47%) Websense
7 12 (4.12%) Riverbed
7 12 (4.12%) SolarWinds
7 12 (4.12%) F5
8 8 (2.75%) Oracle
9 6 (2.06%) SAP
10 5 (1.72%) Avaya
10 5 (1.72%) Symantec
10 5 (1.72%) Remedy
11 4 (1.37%) LANDesk
12 3 (1.03%) ION Trading
12 3 (1.03%) McAfee
12 3 (1.03%) Sun
13 2 (0.69%) Cognos
Birmingham, West Midlands (County)
CGI
Salary: £50000 - £75000 per annum + excellent benefits
Posted: 2 days ago
West Midlands
SBC Recruitment
Salary: From £45,000 to £50,000 per annum + Benefits
Posted: 3 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 5 days ago
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 5 days ago
Telford, Shropshire
ReThink Recruitment
Salary: £20000.00 - £35000.00 per annum + Bonus & Benefits
Posted: 5 days ago
Solihull, West Midlands
Xoserve
Posted: 5 days ago
Birmingham, West Midlands (County)
Robert Walters
Salary: £45000 per annum
Posted: 6 days ago
West Midlands
OCC Computer personnel
Salary: £30k - 35k per year + Plus Excellent Benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
Vodafone
Posted: 10 days ago
Coventry
Hays IT - Uk Posting account
Salary: £42000.00 - £48000.00 per annum + Benefits
Posted: 11 days ago
Solihull
Hays IT - Uk Posting account
Salary: £38000.00 - £45000.00 per annum
Posted: 13 days ago
Warwick
Opus Recruitment Solutions Ltd
Salary: £25000 - £40000 per annum
Posted: 17 days ago
Coventry
Capita - ITIN
Salary: €22000.00 - €25000 per annum
Posted: 18 days ago
Burton-On-Trent, Staffordshire
Healthcare-at-Home.co.uk
Salary: From £70,000 to £75,000 per annum
Posted: 27 days ago