The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 93 88 83
Rank change year-on-year
-5 -5
Permanent jobs citing Service Management 128 114 139
As % of all permanent IT jobs located in the West Midlands 2.50% 2.55% 2.87%
As % of the Processes & Methodologies category 3.11% 3.15% 3.73%
Number of salaries quoted 89 93 121
Average salary £47,500 £45,000 £41,500
Average salary % change year-on-year
+5.55% +8.43%
90% offered a salary of more than £25,000 £27,500 £27,500
10% offered a salary of more than £65,000 £60,000 £65,000
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4118 3622 3722
As % of all permanent IT jobs located in the West Midlands 80.37% 81.16% 76.93%
Number of salaries quoted 3446 2959 3135
Average salary £42,500 £41,500 £40,000
Average salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £27,500 £28,000 £27,500
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £43,500 £42,500 £40,000
% change year-on-year
+2.35% +6.25%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 30 March 2015.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +5 54 £50,000 -4.76% 8
Coventry -5 33 £45,000 +63.63% 2
Warwickshire -6 14 £40,000 -3.03% 3
Dudley -5 7 £26,000 -30.66% 1
Walsall +2 4 £62,500 +108.33%
Staffordshire -10 4 £50,000 +25.00%
Shropshire -16 2 £27,750 -57.30% 1
Solihull -2 1 £47,500 -20.83% 1
Worcestershire -8 1 £33,000 -15.92%
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 March 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 195 (74.14%) ITIL
2 79 (30.04%) Service Delivery
3 59 (22.43%) Finance
3 59 (22.43%) Project Management
4 50 (19.01%) SLA
5 49 (18.63%) ITIL Certification
6 48 (18.25%) Stakeholder Management
6 48 (18.25%) ITSM
7 43 (16.35%) Change Management
7 43 (16.35%) Problem Management
8 41 (15.59%) PRINCE2
9 36 (13.69%) Windows
9 36 (13.69%) Incident Management
10 32 (12.17%) Microsoft
11 31 (11.79%) Cisco
12 29 (11.03%) Degree
13 28 (10.65%) Continuous Improvement
14 24 (9.13%) SQL
14 24 (9.13%) Security Cleared
15 23 (8.75%) SC Cleared
15 23 (8.75%) SQL Server
15 23 (8.75%) Citrix
15 23 (8.75%) VMware
16 22 (8.37%) Active Directory
17 21 (7.98%) Root Cause Analysis
18 20 (7.60%) Life Science
19 19 (7.22%) Business Development
19 19 (7.22%) VMware Infrastructure
19 19 (7.22%) Linux
19 19 (7.22%) Manufacturing

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 March 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (2.28%) MS Exchange
2 5 (1.90%) IIS
2 5 (1.90%) Tomcat
2 5 (1.90%) SharePoint
3 4 (1.52%) Lync
4 2 (0.76%) Apache
4 2 (0.76%) Exchange Server 2003
4 2 (0.76%) Exchange Server 2007
5 1 (0.38%) Blackberry Enterprise Server
5 1 (0.38%) Exchange Server 2000
5 1 (0.38%) Exchange Server 2010
Applications
1 18 (6.84%) MS Excel
2 11 (4.18%) MS Office
3 9 (3.42%) MS PowerPoint
4 6 (2.28%) MS Visio
5 1 (0.38%) Spreadsheet
Business Applications
1 9 (3.42%) assyst
2 5 (1.90%) SAP SM
3 3 (1.14%) Remedy ITSM
4 2 (0.76%) SAP Business One
5 1 (0.38%) Dynamics AX
5 1 (0.38%) SAP ECC
Cloud Services
1 4 (1.52%) SaaS
1 4 (1.52%) Office 365
2 3 (1.14%) Microsoft Azure
3 1 (0.38%) PaaS
Communications & Networking
1 15 (5.70%) VPN
1 15 (5.70%) Firewall
2 13 (4.94%) MPLS
3 12 (4.56%) Broadband
4 11 (4.18%) Wireless
5 10 (3.80%) Cisco ASA
6 7 (2.66%) LAN
6 7 (2.66%) HTTP
7 5 (1.90%) PBX
7 5 (1.90%) WAN
8 2 (0.76%) VoIP
8 2 (0.76%) TCP/IP
8 2 (0.76%) SNA
8 2 (0.76%) IPsec
8 2 (0.76%) DSL
9 1 (0.38%) X.21
9 1 (0.38%) NetScreen
9 1 (0.38%) OSPF
9 1 (0.38%) BGP
9 1 (0.38%) IP Telephony
Database & Business Intelligence
1 23 (8.75%) SQL Server
2 5 (1.90%) SQL Server 2005
2 5 (1.90%) Relational Database
3 3 (1.14%) SQL Server 2008
4 2 (0.76%) SAP HANA
4 2 (0.76%) Big Data
4 2 (0.76%) Oracle Database
4 2 (0.76%) RDBMS
4 2 (0.76%) BusinessObjects
5 1 (0.38%) SQL Server 2000
5 1 (0.38%) SQL Server Reporting Services
5 1 (0.38%) SQL Server Integration Services
5 1 (0.38%) SQL Server Analysis Services
5 1 (0.38%) Crystal Reports
5 1 (0.38%) MS Access
Development Applications
1 3 (1.14%) Visual Studio
1 3 (1.14%) Team Foundation Server
General
1 59 (22.43%) Finance
2 19 (7.22%) Manufacturing
3 18 (6.84%) Law
4 13 (4.94%) Legal
5 8 (3.04%) Telecoms
5 8 (3.04%) Banking
6 6 (2.28%) Marketing
7 5 (1.90%) French Language
7 5 (1.90%) German Language
8 4 (1.52%) Games
9 3 (1.14%) Retail
9 3 (1.14%) Investment Banking
10 1 (0.38%) Back Office
10 1 (0.38%) Aerospace
10 1 (0.38%) Automotive
Job Titles
1 55 (20.91%) Service Manager
2 43 (16.35%) Analyst
3 25 (9.51%) Services Delivery Manager
3 25 (9.51%) Delivery Manager
4 18 (6.84%) Transition Manager
5 16 (6.08%) Support Engineer
6 15 (5.70%) Project Manager
7 13 (4.94%) Consultant
8 12 (4.56%) Service Analyst
9 10 (3.80%) Developer
9 10 (3.80%) Graduate
9 10 (3.80%) Architect
10 9 (3.42%) Senior Manager
11 8 (3.04%) Service Management Analyst
11 8 (3.04%) Problem Manager
12 7 (2.66%) IT Graduate
12 7 (2.66%) Network Analyst
13 6 (2.28%) Team Leader
13 6 (2.28%) Infrastructure Manager
13 6 (2.28%) Solutions Architect
Libraries, Frameworks & Software Standards
1 15 (5.70%) .NET
2 12 (4.56%) J2EE
3 10 (3.80%) HTML
4 8 (3.04%) XML
5 4 (1.52%) Flash
5 4 (1.52%) CGI
6 3 (1.14%) WinForms
6 3 (1.14%) Ajax
6 3 (1.14%) .NET Framework
6 3 (1.14%) ASP.NET
6 3 (1.14%) CSS
6 3 (1.14%) WCF
6 3 (1.14%) LINQ
6 3 (1.14%) ASP.NET MVC
6 3 (1.14%) Entity Framework
6 3 (1.14%) ASP.NET Web Forms
7 2 (0.76%) Velocity
8 1 (0.38%) COM
Miscellaneous
1 20 (7.60%) Life Science
2 16 (6.08%) Analytical Skills
3 10 (3.80%) Management Information System
4 9 (3.42%) GIS
5 6 (2.28%) PMI
5 6 (2.28%) Statistics
6 4 (1.52%) CMDB
7 3 (1.14%) Mobile Computing
8 2 (0.76%) FMCG
8 2 (0.76%) Performance Metrics
8 2 (0.76%) Enterprise Cloud
8 2 (0.76%) Credit Risk
8 2 (0.76%) Replication
9 1 (0.38%) CESG
9 1 (0.38%) PDA
9 1 (0.38%) Thin Client
9 1 (0.38%) Blackberry
9 1 (0.38%) Mainframe
9 1 (0.38%) Fat Client
9 1 (0.38%) Mathematics
Operating Systems
1 36 (13.69%) Windows
2 19 (7.22%) Linux
3 12 (4.56%) UNIX
4 10 (3.80%) Red Hat Enterprise Linux
5 7 (2.66%) Windows Server 2003
6 6 (2.28%) Windows 7
7 5 (1.90%) Windows XP
7 5 (1.90%) Solaris
8 4 (1.52%) Windows 2000 Server
9 3 (1.14%) Windows Server 2008
10 2 (0.76%) Windows Vista
11 1 (0.38%) Windows 8
11 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 195 (74.14%) ITIL
2 79 (30.04%) Service Delivery
3 59 (22.43%) Project Management
4 48 (18.25%) ITSM
4 48 (18.25%) Stakeholder Management
5 43 (16.35%) Change Management
5 43 (16.35%) Problem Management
6 41 (15.59%) PRINCE2
7 36 (13.69%) Incident Management
8 28 (10.65%) Continuous Improvement
9 21 (7.98%) Root Cause Analysis
10 19 (7.22%) Business Development
11 18 (6.84%) Process Management
11 18 (6.84%) Risk Management
12 15 (5.70%) Supplier Management
12 15 (5.70%) Transition Management
12 15 (5.70%) Line Management
13 13 (4.94%) Business Analysis
13 13 (4.94%) Performance Management
14 12 (4.56%) Capacity Planning
Programming Languages
1 24 (9.13%) SQL
2 5 (1.90%) Python
2 5 (1.90%) PowerShell
2 5 (1.90%) Perl
3 4 (1.52%) T-SQL
4 3 (1.14%) C#
4 3 (1.14%) JavaScript
5 2 (0.76%) C
6 1 (0.38%) PL/SQL
6 1 (0.38%) VBA
Qualifications
1 49 (18.63%) ITIL Certification
2 29 (11.03%) Degree
3 24 (9.13%) Security Cleared
4 23 (8.75%) SC Cleared
5 16 (6.08%) ISEB
6 6 (2.28%) PMP
7 3 (1.14%) CCNP
7 3 (1.14%) Cisco Certification
7 3 (1.14%) PRINCE2 Certification
7 3 (1.14%) ITIL Foundation Certificate
8 2 (0.76%) MCSE
8 2 (0.76%) Microsoft Certification
8 2 (0.76%) CISSP
8 2 (0.76%) PRINCE2 Practitioner
8 2 (0.76%) VMware Certified Professional (VCP)
9 1 (0.38%) CISMP
9 1 (0.38%) CAPM
9 1 (0.38%) PMI Certification
9 1 (0.38%) CISM
9 1 (0.38%) CCNA
Quality Assurance & Compliance
1 50 (19.01%) SLA
2 3 (1.14%) QA
3 2 (0.76%) ISO/IEC 27001
4 1 (0.38%) PCI DSS
4 1 (0.38%) P3O
4 1 (0.38%) Sarbanes-Oxley
System Software
1 22 (8.37%) Active Directory
2 19 (7.22%) VMware Infrastructure
3 8 (3.04%) XenApp
4 4 (1.52%) XenDesktop
4 4 (1.52%) Terminal Services
5 1 (0.38%) VMware ESX
5 1 (0.38%) ProxySG
5 1 (0.38%) Xen
5 1 (0.38%) Citrix Presentation Server
5 1 (0.38%) vSphere
5 1 (0.38%) XenServer
Systems Management
1 10 (3.80%) SCOM
2 9 (3.42%) SCCM
3 7 (2.66%) Unicenter
4 5 (1.90%) Tivoli
4 5 (1.90%) Nagios
4 5 (1.90%) Ansible
4 5 (1.90%) BladeLogic
5 2 (0.76%) Control-M
6 1 (0.38%) Norton AntiVirus
6 1 (0.38%) WSUS
Vendors
1 32 (12.17%) Microsoft
2 31 (11.79%) Cisco
3 23 (8.75%) Citrix
3 23 (8.75%) VMware
4 16 (6.08%) Dell
4 16 (6.08%) Oracle
5 13 (4.94%) SAP
5 13 (4.94%) CheckPoint
6 12 (4.56%) NetApp
7 10 (3.80%) Websense
8 9 (3.42%) Riverbed
8 9 (3.42%) SolarWinds
8 9 (3.42%) F5
9 7 (2.66%) Remedy
10 6 (2.28%) Avaya
11 4 (1.52%) Computacenter
11 4 (1.52%) ServiceNow
12 3 (1.14%) LANDesk
12 3 (1.14%) BMC
12 3 (1.14%) Salesforce.com
Stratford-Upon-Avon, Warwickshire
ComputaCenter
Salary: flexible benefits scheme
Posted: 2 hours ago
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Salary: £26000 Per Annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £65000 per annum + Car Allowance
Posted: 3 days ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £35000.00 - £40000.00 per annum
Posted: 4 days ago
Coventry
Capita - ITIN
Salary: £42000.00 - £47000.00 per annum
Posted: 5 days ago
Birmingham
Applause IT Innovation
Salary: £62000 - £65000 per annum + Car Allowance, Pension, Benefits
Posted: 5 days ago
Warwick, Warwickshire
Accenture
Posted: 6 days ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £30000.00 - £40000.00 per annum + bonus + bens
Posted: 6 days ago
Coventry
Hays IT - Uk Posting account
Salary: £47000.00 - £50000.00 per annum
Posted: 20 days ago
Hereford, West Midlands, United Kingdom
Herefordshire Housing
Salary: £27,805 per annum
Posted: 26 days ago
Nuneaton, Warwickshire
Oodles Jobs
Posted: 26 days ago