The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 81 95 103
Rank change year-on-year
+14 +8
Permanent jobs citing Service Management 174 123 105
As % of all permanent IT jobs located in the West Midlands 3.03% 2.31% 2.25%
As % of the Processes & Methodologies category 3.73% 2.94% 2.99%
Number of salaries quoted 149 97 80
Average salary £49,000 £47,500 £41,750
Average salary % change year-on-year
+3.15% +13.77%
90% offered a salary of more than £26,400 £26,750 £28,700
10% offered a salary of more than £70,000 £55,000 £65,250
UK excluding London average salary £42,500 £45,000 £42,000
% change year-on-year
-5.55% +7.14%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4664 4185 3509
As % of all permanent IT jobs located in the West Midlands 81.14% 78.69% 75.25%
Number of salaries quoted 4003 3553 2993
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £27,000 £28,500
10% offered a salary of more than £67,500 £62,500 £57,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 24 October 2014.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +5 100 £62,500 +31.57% 11
Coventry +2 18 £62,500 +56.25% 2
Warwickshire -3 13 £42,233 -6.15% 3
Staffordshire -6 13 £35,000 -14.63%
Wolverhampton +1 8 £24,000 - 1
Solihull -1 8 £38,000 +4.82% 3
Worcestershire -5 5 £39,000 +6.84%
Shropshire - 4 £40,000 - 1
Walsall - 2 £23,000 -
West Bromwich - 2 £55,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 October 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 249 (82.45%) ITIL
2 82 (27.15%) Service Delivery
3 73 (24.17%) Project Management
4 70 (23.18%) Degree
5 62 (20.53%) Finance
6 56 (18.54%) PRINCE2
7 53 (17.55%) Microsoft
8 51 (16.89%) Incident Management
9 48 (15.89%) ITSM
10 47 (15.56%) Change Management
11 46 (15.23%) Problem Management
12 43 (14.24%) Stakeholder Management
12 43 (14.24%) SLA
12 43 (14.24%) Windows
13 33 (10.93%) Cisco
14 30 (9.93%) ITIL Certification
14 30 (9.93%) Analytical Skills
15 28 (9.27%) Transition Management
15 28 (9.27%) ISEB
15 28 (9.27%) MS Excel
16 26 (8.61%) UNIX
16 26 (8.61%) Microsoft Certification
16 26 (8.61%) Business Development
17 25 (8.28%) SQL Server
18 24 (7.95%) SQL
18 24 (7.95%) Matrix Management
18 24 (7.95%) Security Cleared
19 23 (7.62%) Continuous Improvement
19 23 (7.62%) Citrix
19 23 (7.62%) Law

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 October 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (2.98%) IIS
2 8 (2.65%) Blackberry Enterprise Server
2 8 (2.65%) MS Exchange
3 7 (2.32%) SharePoint
4 3 (0.99%) Exchange Server 2010
5 2 (0.66%) Tomcat
5 2 (0.66%) CMS
6 1 (0.33%) Exchange Server 2000
6 1 (0.33%) Exchange Server 2003
6 1 (0.33%) SharePoint Server
6 1 (0.33%) Exchange Server 2007
6 1 (0.33%) Lync
6 1 (0.33%) Apache
6 1 (0.33%) SharePoint 2013
6 1 (0.33%) SAS
Applications
1 28 (9.27%) MS Excel
2 9 (2.98%) MS Office
3 8 (2.65%) MS PowerPoint
4 5 (1.66%) MS Project
5 1 (0.33%) MS Visio
5 1 (0.33%) InfoPath
Business Applications
1 12 (3.97%) assyst
2 4 (1.32%) Remedy ITSM
3 3 (0.99%) Dynamics AX
4 1 (0.33%) Dynamics NAV
Cloud Services
1 1 (0.33%) Cloud Computing
1 1 (0.33%) SaaS
1 1 (0.33%) IaaS
Communications & Networking
1 17 (5.63%) VPN
2 15 (4.97%) Broadband
3 14 (4.64%) LAN
3 14 (4.64%) WAN
3 14 (4.64%) Firewall
4 10 (3.31%) Wireless
5 9 (2.98%) Cisco ASA
6 8 (2.65%) TETRA
6 8 (2.65%) MPLS
7 7 (2.32%) 3G
7 7 (2.32%) VoIP
7 7 (2.32%) 4G
8 6 (1.99%) PBX
8 6 (1.99%) DNS
9 5 (1.66%) Internet
9 5 (1.66%) DHCP
10 4 (1.32%) GPRS
10 4 (1.32%) TCP/IP
10 4 (1.32%) PABX
10 4 (1.32%) Network Security
Database & Business Intelligence
1 25 (8.28%) SQL Server
2 20 (6.62%) SQL Server Reporting Services
3 12 (3.97%) SQL Server Integration Services
4 9 (2.98%) SQL Server 2005
4 9 (2.98%) SQL Server 2008
5 4 (1.32%) MarkLogic
5 4 (1.32%) SQL Server Analysis Services
5 4 (1.32%) Crystal Reports
6 3 (0.99%) Oracle Database
7 1 (0.33%) Relational Database
7 1 (0.33%) RDBMS
7 1 (0.33%) SQL Server 2000
Development Applications
1 7 (2.32%) Visual Studio
1 7 (2.32%) Team Foundation Server
2 3 (0.99%) SQL Server Management Studio (SSMS)
General
1 62 (20.53%) Finance
2 23 (7.62%) Law
3 21 (6.95%) Telecoms
4 19 (6.29%) Manufacturing
5 17 (5.63%) Banking
6 9 (2.98%) Legal
7 7 (2.32%) Investment Banking
8 5 (1.66%) Marketing
8 5 (1.66%) Automotive
9 4 (1.32%) Retail
10 3 (0.99%) Back Office
10 3 (0.99%) Aerospace
11 2 (0.66%) Advertising
11 2 (0.66%) Games
12 1 (0.33%) Billing
Job Titles
1 61 (20.20%) Service Manager
2 42 (13.91%) Analyst
3 31 (10.26%) Transition Manager
4 26 (8.61%) Delivery Manager
5 25 (8.28%) Senior Manager
6 23 (7.62%) Architect
7 20 (6.62%) Service Analyst
8 19 (6.29%) Services Delivery Manager
8 19 (6.29%) Service Transition Manager
9 16 (5.30%) Senior Service Manager
10 13 (4.30%) Support Engineer
11 12 (3.97%) Developer
11 12 (3.97%) IT Services Manager
12 10 (3.31%) Team Leader
13 9 (2.98%) Incident Manager
13 9 (2.98%) Service Management Analyst
14 8 (2.65%) Implementation Specialist
14 8 (2.65%) Head of Service Delivery
14 8 (2.65%) Service Desk Analyst
14 8 (2.65%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 9 (2.98%) .NET
1 9 (2.98%) Middleware
2 8 (2.65%) FIX Protocol
3 7 (2.32%) WCF
3 7 (2.32%) .NET Framework
4 4 (1.32%) JMS
4 4 (1.32%) D-Bus
5 3 (0.99%) XML
5 3 (0.99%) Flash
6 2 (0.66%) CSS
6 2 (0.66%) HTML
7 1 (0.33%) WebSphere Message Broker
Miscellaneous
1 30 (9.93%) Analytical Skills
2 16 (5.30%) CMDB
3 11 (3.64%) Management Information System
4 9 (2.98%) Clustering
4 9 (2.98%) Blackberry
4 9 (2.98%) Life Science
5 8 (2.65%) Fat Client
5 8 (2.65%) Thin Client
6 7 (2.32%) PDA
6 7 (2.32%) Mobile Computing
7 4 (1.32%) Statistics
7 4 (1.32%) Replication
8 3 (0.99%) Performance Metrics
8 3 (0.99%) PMI
9 2 (0.66%) Mainframe
10 1 (0.33%) GIS
10 1 (0.33%) Handset
10 1 (0.33%) FMCG
10 1 (0.33%) Wiki
10 1 (0.33%) Credit Risk
Operating Systems
1 43 (14.24%) Windows
2 26 (8.61%) UNIX
3 19 (6.29%) Windows 7
4 13 (4.30%) Windows Server 2008
5 10 (3.31%) Windows XP
5 10 (3.31%) Windows Server 2003
6 3 (0.99%) Linux
7 2 (0.66%) Windows Vista
7 2 (0.66%) Windows Server 2012
8 1 (0.33%) Windows 2000 Server
8 1 (0.33%) Apple iOS
8 1 (0.33%) Windows 8
Processes & Methodologies
1 249 (82.45%) ITIL
2 82 (27.15%) Service Delivery
3 73 (24.17%) Project Management
4 56 (18.54%) PRINCE2
5 51 (16.89%) Incident Management
6 48 (15.89%) ITSM
7 47 (15.56%) Change Management
8 46 (15.23%) Problem Management
9 43 (14.24%) Stakeholder Management
10 28 (9.27%) Transition Management
11 26 (8.61%) Business Development
12 24 (7.95%) Matrix Management
13 23 (7.62%) Continuous Improvement
14 22 (7.28%) People Management
14 22 (7.28%) Supplier Management
15 21 (6.95%) Capacity Management
16 19 (6.29%) Release Management
17 17 (5.63%) Agile Software Development
18 16 (5.30%) Migration
18 16 (5.30%) Coaching
Programming Languages
1 24 (7.95%) SQL
2 7 (2.32%) C#
3 4 (1.32%) Perl
3 4 (1.32%) T-SQL
4 2 (0.66%) JavaScript
5 1 (0.33%) Java
5 1 (0.33%) ABAP
5 1 (0.33%) VBA
5 1 (0.33%) PowerShell
Qualifications
1 70 (23.18%) Degree
2 30 (9.93%) ITIL Certification
3 28 (9.27%) ISEB
4 26 (8.61%) Microsoft Certification
5 24 (7.95%) Security Cleared
6 19 (6.29%) MCSE
7 18 (5.96%) SC Cleared
8 12 (3.97%) ITIL Foundation Certificate
9 10 (3.31%) MCP
10 7 (2.32%) MCSD
10 7 (2.32%) HND
11 6 (1.99%) HNC
12 5 (1.66%) CCNA
12 5 (1.66%) Cisco Certification
13 4 (1.32%) PMI Certification
14 2 (0.66%) PRINCE2 Certification
14 2 (0.66%) CCIE
14 2 (0.66%) CCNP
14 2 (0.66%) CISSP
15 1 (0.33%) CCSP
Quality Assurance & Compliance
1 43 (14.24%) SLA
2 6 (1.99%) QA
3 5 (1.66%) COBIT
4 2 (0.66%) Data Quality
4 2 (0.66%) Sarbanes-Oxley
5 1 (0.33%) PCI DSS
System Software
1 17 (5.63%) XenApp
2 11 (3.64%) Active Directory
3 6 (1.99%) VMware Infrastructure
4 1 (0.33%) Hyper-V
4 1 (0.33%) VMware ESX
4 1 (0.33%) Xen
4 1 (0.33%) Citrix Presentation Server
4 1 (0.33%) XenServer
4 1 (0.33%) XenDesktop
4 1 (0.33%) vSphere
Systems Management
1 2 (0.66%) SCOM
2 1 (0.33%) Unicenter
2 1 (0.33%) Norton AntiVirus
2 1 (0.33%) BladeLogic
2 1 (0.33%) SCCM
Vendors
1 53 (17.55%) Microsoft
2 33 (10.93%) Cisco
3 23 (7.62%) Citrix
4 14 (4.64%) BMC
5 13 (4.30%) VMware
6 10 (3.31%) CheckPoint
7 9 (2.98%) Oracle
7 9 (2.98%) Websense
7 9 (2.98%) SolarWinds
8 8 (2.65%) McAfee
8 8 (2.65%) LANDesk
8 8 (2.65%) Riverbed
8 8 (2.65%) F5
9 6 (1.99%) SAP
10 5 (1.66%) Symantec
10 5 (1.66%) Remedy
11 4 (1.32%) Avaya
12 3 (0.99%) Sun
12 3 (0.99%) ION Trading
12 3 (0.99%) ServiceNow
Solihull, West Midlands (County)
The Curve Group
Salary: £22000 - £28000 per annum + Pension, Bonus, Life Assurance
Posted: 23 hours ago
Birmingham, West Midlands (County)
Synergize Consulting
Salary: From £60,000 to £75,000 per annum £450pcm Car Allowance, £10K - £15K B
Posted: Yesterday
Leamington Spa, Warwickshire
Genium Selection Limited
Salary: From £45,000 to £58,000 per annum +car +bonus + pension + healthcare
Posted: Yesterday
Birmingham, West Midlands (County)
Robert Walters
Salary: £45000 per annum
Posted: Yesterday
Telford, Shropshire
Telford Wrekin Council
Salary: Competitive
Posted: Yesterday
Warwick, Warwickshire
Accenture
Salary: From £30,000 to £38,000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 4 days ago
Coventry, West Midlands (County)
Certes Computing Ltd
Salary: £20000 - £25000 per annum + benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £36000.00 - £40000.00 per annum
Posted: 4 days ago
Solihull
Hays IT - Uk Posting account
Salary: £36000.00 - £45000.00 per annum
Posted: 5 days ago
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £70000 per annum + car allowance + bonus + benefits
Posted: 5 days ago
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 5 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
TEKsystems
Salary: £45000 - £55000 per annum + Bonus & Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 8 days ago
Birmingham, West Midlands (County)
CGI
Salary: £45000 - £55000 per annum + benefits
Posted: 8 days ago
Nuneaton
Hays IT - Uk Posting account
Salary: £30000.00 - £40000.00 per annum
Posted: 11 days ago
Birmingham
Interquest - ITQ Financial - Tunbridge Wells
Salary: £1 per annum + Competitive
Posted: 12 days ago
Solihull
Hays IT - Uk Posting account
Salary: £32000.00 - £36000.00 per annum
Posted: 17 days ago