The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 85 101 109
Rank change year-on-year
+16 +8
Permanent jobs citing Service Management 161 125 102
As % of all permanent IT jobs located in the West Midlands 2.77% 2.31% 1.89%
As % of the Processes & Methodologies category 3.30% 2.90% 2.40%
Number of salaries quoted 113 96 81
Average salary £47,500 £57,500 £42,500
Average salary % change year-on-year
-17.39% +35.29%
90% offered a salary of more than £24,690 £30,787 £25,000
10% offered a salary of more than £67,000 £68,750 £60,000
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4886 4315 4255
As % of all permanent IT jobs located in the West Midlands 84.00% 79.86% 78.94%
Number of salaries quoted 4006 3600 3591
Average salary £42,500 £41,405 £40,000
Average salary % change year-on-year
+2.64% +3.51%
90% offered a salary of more than £27,500 £29,000 £26,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 3 July 2015.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 71 £50,000 -16.66% 14
Coventry +10 35 £42,500 -34.61% 2
Warwickshire -5 20 £24,690 -39.78% 1
Staffordshire +2 8 £55,000 +37.50% 3
West Bromwich +3 6 £65,000 +251.35% 1
Solihull +9 4 £35,500 -15.47% 1
Shropshire - 4 - - 3
Wolverhampton +5 2 £78,750 +181.25% 2
Sutton Coldfield - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 3 July 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 198 (67.58%) ITIL
2 88 (30.03%) Service Delivery
3 82 (27.99%) Project Management
4 67 (22.87%) Finance
5 58 (19.80%) ITSM
6 57 (19.45%) SLA
7 52 (17.75%) PRINCE2
8 49 (16.72%) Stakeholder Management
9 45 (15.36%) ITIL Certification
10 43 (14.68%) Problem Management
11 39 (13.31%) Microsoft
12 38 (12.97%) Change Management
13 37 (12.63%) Windows
14 36 (12.29%) SQL
15 34 (11.60%) SQL Server
15 34 (11.60%) Incident Management
15 34 (11.60%) Degree
16 33 (11.26%) Data Centre
16 33 (11.26%) MS Excel
17 29 (9.90%) Manufacturing
17 29 (9.90%) Line Management
17 29 (9.90%) Continuous Improvement
18 27 (9.22%) Oracle
19 25 (8.53%) .NET
20 23 (7.85%) Business Development
20 23 (7.85%) Security Cleared
21 22 (7.51%) MS Office
21 22 (7.51%) SAP
22 21 (7.17%) ISEB
22 21 (7.17%) Law

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 3 July 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (2.73%) MS Exchange
2 5 (1.71%) IIS
2 5 (1.71%) Tomcat
3 4 (1.37%) SharePoint
3 4 (1.37%) Lync
3 4 (1.37%) Exchange Server 2010
4 2 (0.68%) Apache
4 2 (0.68%) CMS
5 1 (0.34%) Exchange Server 2003
5 1 (0.34%) Exchange Server 2007
5 1 (0.34%) BizTalk Server
Applications
1 33 (11.26%) MS Excel
2 22 (7.51%) MS Office
3 4 (1.37%) MS PowerPoint
4 3 (1.02%) MS Project
4 3 (1.02%) MS Visio
5 1 (0.34%) Spreadsheet
Business Applications
1 5 (1.71%) SAP SM
1 5 (1.71%) assyst
2 2 (0.68%) SAP CRM
2 2 (0.68%) Summit
2 2 (0.68%) SAP Business One
2 2 (0.68%) SAP SD
2 2 (0.68%) Remedy ITSM
3 1 (0.34%) SAP ERP
3 1 (0.34%) Dynamics AX
Cloud Services
1 6 (2.05%) SaaS
2 4 (1.37%) Office 365
3 2 (0.68%) Cloud Computing
4 1 (0.34%) Microsoft Azure
Communications & Networking
1 17 (5.80%) HTTP
2 12 (4.10%) VPN
3 9 (3.07%) LAN
4 6 (2.05%) DHCP
4 6 (2.05%) DNS
4 6 (2.05%) Firewall
4 6 (2.05%) TCP/IP
5 5 (1.71%) Avaya Modular Messaging
5 5 (1.71%) Wireless
6 4 (1.37%) WAN
7 3 (1.02%) Broadband
7 3 (1.02%) Internet
7 3 (1.02%) MPLS
7 3 (1.02%) Intrusion Detection
7 3 (1.02%) VLAN
8 2 (0.68%) IPsec
8 2 (0.68%) WLAN
9 1 (0.34%) ATM
9 1 (0.34%) ISDN
9 1 (0.34%) VoIP
Database & Business Intelligence
1 34 (11.60%) SQL Server
2 5 (1.71%) Relational Database
3 4 (1.37%) SQL Server 2005
4 2 (0.68%) SQL Server 2008
4 2 (0.68%) SAP HANA
4 2 (0.68%) Big Data
4 2 (0.68%) RDBMS
4 2 (0.68%) BusinessObjects
5 1 (0.34%) SQL Server 2000
5 1 (0.34%) Crystal Reports
5 1 (0.34%) MS Access
5 1 (0.34%) Oracle Database
Development Applications
1 3 (1.02%) Visual Studio
1 3 (1.02%) Team Foundation Server
General
1 67 (22.87%) Finance
2 29 (9.90%) Manufacturing
3 21 (7.17%) Law
4 11 (3.75%) Retail
5 8 (2.73%) Telecoms
6 7 (2.39%) Legal
7 6 (2.05%) Billing
7 6 (2.05%) French Language
7 6 (2.05%) German Language
8 5 (1.71%) Marketing
9 4 (1.37%) Military
9 4 (1.37%) Banking
10 2 (0.68%) Local Government
10 2 (0.68%) Games
10 2 (0.68%) Aerospace
11 1 (0.34%) Back Office
11 1 (0.34%) Advertising
11 1 (0.34%) Publishing
Job Titles
1 63 (21.50%) Service Manager
2 37 (12.63%) Analyst
3 27 (9.22%) Transition Manager
4 20 (6.83%) Graduate
4 20 (6.83%) Developer
5 17 (5.80%) IT Graduate
6 14 (4.78%) Consultant
7 13 (4.44%) Services Delivery Manager
7 13 (4.44%) Delivery Manager
8 10 (3.41%) Relationships Manager
8 10 (3.41%) Project Manager
9 9 (3.07%) Architect
9 9 (3.07%) Team Leader
9 9 (3.07%) ITIL Manager
9 9 (3.07%) Business Manager
9 9 (3.07%) Service Desk Team Leader
9 9 (3.07%) ITIL Service Manager
9 9 (3.07%) Head of Service Delivery
10 8 (2.73%) SAP Manager
10 8 (2.73%) Support Analyst
Libraries, Frameworks & Software Standards
1 25 (8.53%) .NET
2 20 (6.83%) HTML
3 18 (6.14%) XML
4 12 (4.10%) J2EE
5 4 (1.37%) CGI
6 3 (1.02%) WinForms
6 3 (1.02%) WCF
6 3 (1.02%) LINQ
6 3 (1.02%) ASP.NET MVC
6 3 (1.02%) Entity Framework
6 3 (1.02%) ASP.NET Web Forms
6 3 (1.02%) ASP.NET
6 3 (1.02%) CSS
6 3 (1.02%) Ajax
6 3 (1.02%) .NET Framework
7 2 (0.68%) Velocity
7 2 (0.68%) Flash
7 2 (0.68%) SAP Basis
7 2 (0.68%) Middleware
8 1 (0.34%) COM
Miscellaneous
1 33 (11.26%) Data Centre
2 19 (6.48%) Life Science
3 11 (3.75%) Management Information System
4 10 (3.41%) GIS
4 10 (3.41%) Analytical Skills
5 9 (3.07%) PMI
6 4 (1.37%) Statistics
7 3 (1.02%) Replication
7 3 (1.02%) Enterprise Cloud
7 3 (1.02%) Mobile Computing
8 2 (0.68%) FMCG
8 2 (0.68%) Mainframe
9 1 (0.34%) Computer Science
9 1 (0.34%) Wiki
Operating Systems
1 37 (12.63%) Windows
2 17 (5.80%) Linux
3 10 (3.41%) Windows 7
4 8 (2.73%) UNIX
4 8 (2.73%) Windows Server 2003
5 7 (2.39%) Windows Server 2008
5 7 (2.39%) Red Hat Enterprise Linux
6 6 (2.05%) Solaris
7 5 (1.71%) Windows XP
7 5 (1.71%) Windows Vista
8 3 (1.02%) Windows Server 2012
9 2 (0.68%) Windows 8
Processes & Methodologies
1 198 (67.58%) ITIL
2 88 (30.03%) Service Delivery
3 82 (27.99%) Project Management
4 58 (19.80%) ITSM
5 52 (17.75%) PRINCE2
6 49 (16.72%) Stakeholder Management
7 43 (14.68%) Problem Management
8 38 (12.97%) Change Management
9 34 (11.60%) Incident Management
10 29 (9.90%) Continuous Improvement
10 29 (9.90%) Line Management
11 23 (7.85%) Business Development
12 20 (6.83%) Transition Management
13 19 (6.48%) Process Management
13 19 (6.48%) Risk Management
14 15 (5.12%) Business Analysis
14 15 (5.12%) Demand Management
15 14 (4.78%) Logistics
16 13 (4.44%) Performance Management
16 13 (4.44%) Root Cause Analysis
Programming Languages
1 36 (12.29%) SQL
2 13 (4.44%) C#
3 9 (3.07%) PowerShell
4 6 (2.05%) Perl
5 5 (1.71%) JavaScript
5 5 (1.71%) Python
6 4 (1.37%) T-SQL
7 3 (1.02%) C
8 2 (0.68%) VBScript
8 2 (0.68%) Bash Shell
9 1 (0.34%) PL/SQL
9 1 (0.34%) Java
Qualifications
1 45 (15.36%) ITIL Certification
2 34 (11.60%) Degree
3 23 (7.85%) Security Cleared
4 21 (7.17%) ISEB
5 19 (6.48%) SC Cleared
6 6 (2.05%) Cisco Certification
6 6 (2.05%) PMP
7 5 (1.71%) Microsoft Certification
7 5 (1.71%) MCSE
7 5 (1.71%) CCNA
8 4 (1.37%) CCNP
8 4 (1.37%) PRINCE2 Certification
8 4 (1.37%) PMI Certification
8 4 (1.37%) ITIL Foundation Certificate
9 2 (0.68%) MCTS
9 2 (0.68%) MCITP
9 2 (0.68%) MCSA
10 1 (0.34%) CISSP
10 1 (0.34%) CAPM
10 1 (0.34%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 57 (19.45%) SLA
2 3 (1.02%) Sarbanes-Oxley
2 3 (1.02%) ISO/IEC 27001
3 1 (0.34%) QA
3 1 (0.34%) P3O
System Software
1 16 (5.46%) Active Directory
2 12 (4.10%) VMware Infrastructure
3 4 (1.37%) XenApp
3 4 (1.37%) XenDesktop
3 4 (1.37%) Terminal Services
4 2 (0.68%) Terminal Server
5 1 (0.34%) ProxySG
Systems Management
1 7 (2.39%) SCCM
2 6 (2.05%) Nagios
3 5 (1.71%) Unicenter
3 5 (1.71%) Tivoli
3 5 (1.71%) BladeLogic
3 5 (1.71%) Ansible
4 2 (0.68%) WSUS
4 2 (0.68%) Control-M
4 2 (0.68%) NetBackup
4 2 (0.68%) Backup Exec
5 1 (0.34%) SCOM
Vendors
1 39 (13.31%) Microsoft
2 27 (9.22%) Oracle
3 22 (7.51%) SAP
4 16 (5.46%) Cisco
5 14 (4.78%) Citrix
6 12 (4.10%) VMware
7 11 (3.75%) Dell
8 8 (2.73%) NetApp
8 8 (2.73%) Computacenter
9 6 (2.05%) CheckPoint
9 6 (2.05%) ServiceNow
9 6 (2.05%) IBM
9 6 (2.05%) Avaya
10 5 (1.71%) Remedy
11 4 (1.37%) Business Objects
12 3 (1.02%) Salesforce.com
12 3 (1.02%) LANDesk
12 3 (1.02%) EMC
13 2 (0.68%) Juniper
13 2 (0.68%) BMC
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £30k - 40k per year
Posted: Yesterday
Birmingham, Warwickshire
NES IT
Salary: Competitive
Posted: Yesterday
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £42000 - £48000 per annum + Car and Package
Posted: 2 days ago
Birmingham, West Midlands (County)
ComputaCenter
Salary: flexible benefits scheme
Posted: 2 days ago
Wolverhampton, West Midlands (County)
Reed Technology
Salary: £70000 - £90000 per annum + CAR, PENSION, BONUS
Posted: 2 days ago
Birmingham, Warwickshire
Edenhouse solutions ltd
Salary: Competitive with Excellent Benefits
Posted: 3 days ago
Coventry, West Midlands (County)
Erin Associates
Salary: £29500 - £30000 per annum + Benefits
Posted: 3 days ago
Solihull, West Midlands (County)
ISL
Posted: 3 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive salary and benefits
Posted: 4 days ago
Wolverhampton, West Midlands (County)
CPS Group UK
Salary: £80k - 100k per year + Excellent Benefits
Posted: 5 days ago
Coventry, West Midlands (County)
Experis Ltd
Salary: £60000.00 - £70000.00 per annum + bonus + car allowance
Posted: 5 days ago
Birmingham, West Midlands (County)
SCC
Posted: 6 days ago
Birmingham, Warwickshire
NES IT
Salary: Competitive
Posted: 6 days ago
Walsall, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £55000.00 - £75000.00 per annum
Posted: 6 days ago
Birmingham, West Midlands (County)
CGI
Salary: £65000 - £85000 per annum + benefits
Posted: 9 days ago
Birmingham, West Midlands (County)
West Midlands Police
Salary: From £44,985 to £51,243 per annum
Posted: 10 days ago
West Midlands
Defence Infrastructure Organisation
Posted: 15 days ago
West Midlands
Defence Infrastructure Organisation
Posted: 15 days ago
Telford, Shropshire
HMRC
Posted: 17 days ago
Telford, Shropshire
HMRC
Posted: 17 days ago