The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 16 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Service Management
England / West Midlands
Rank 84 106 108
Rank change year-on-year
+22 +2
Permanent jobs citing Service Management 148 125 123
As % of all permanent IT jobs located in the West Midlands 3.02% 2.45% 2.44%
As % of the Processes & Methodologies category 3.40% 2.82% 2.86%
Number of salaries quoted 80 95 104
Median salary £45,000 £43,845 £50,000
Median salary % change year-on-year
+2.63% -12.31%
90% offered a salary of more than £22,200 £25,250 £27,950
10% offered a salary of more than £75,000 £80,000 £70,000
UK excluding London median salary £45,000 £42,750 £45,000
% change year-on-year
+5.26% -5.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4356 4434 4307
As % of all permanent IT jobs located in the West Midlands 88.84% 86.89% 85.41%
Number of salaries quoted 3384 3675 3756
Median salary £42,500 £42,500 £42,000
Median salary % change year-on-year
- +1.19%
90% offered a salary of more than £27,500 £28,550 £27,500
10% offered a salary of more than £62,500 £65,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 16 January 2017.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +33 105 £43,750 -12.50% 9
Coventry +14 12 £51,152 +2.30% 2
Warwickshire +9 12 £45,000 +3.22% 5
Staffordshire +6 8 £40,000 +60.00% 3
Dudley +7 4 £21,750 -13.86%
Shropshire -18 3 £43,813 -16.54% 3
West Bromwich +10 2 £25,000 -
Smethwick - 2 £17,500 -
Walsall - 2 £38,750 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 16 January 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Management.

1 278 (75.14%) ITIL
2 128 (34.59%) Service Delivery
3 125 (33.78%) Data Centre
4 116 (31.35%) Finance
5 112 (30.27%) Project Management
6 101 (27.30%) Continuous Improvement
7 100 (27.03%) ITIL V3
8 88 (23.78%) Change Management
9 84 (22.70%) Analytical Skills
10 82 (22.16%) Windows
11 80 (21.62%) PRINCE2
11 80 (21.62%) ITSM
12 78 (21.08%) Cisco
13 76 (20.54%) Retail
14 63 (17.03%) Problem Management
15 59 (15.95%) VMware
16 58 (15.68%) CMDB
16 58 (15.68%) Presales
17 57 (15.41%) Capacity Planning
18 56 (15.14%) Degree
19 55 (14.86%) VMware Infrastructure
19 55 (14.86%) Line Management
20 52 (14.05%) PMP
21 51 (13.78%) ITIL Certification
22 50 (13.51%) PMI Certification
22 50 (13.51%) Microsoft
23 48 (12.97%) MS Excel
23 48 (12.97%) Publishing
23 48 (12.97%) ServiceNow
24 47 (12.70%) NetApp

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (3.78%) SharePoint
2 5 (1.35%) MS Exchange
3 3 (0.81%) Apache
3 3 (0.81%) Exchange Server 2010
4 2 (0.54%) BizTalk Server
4 2 (0.54%) IIS
4 2 (0.54%) Moodle
5 1 (0.27%) MQSeries
5 1 (0.27%) OpenEdge
5 1 (0.27%) Oracle Application Server
5 1 (0.27%) SAS
5 1 (0.27%) Tomcat
5 1 (0.27%) WebSphere
Applications
1 48 (12.97%) MS Excel
2 21 (5.68%) MS Office
Business Applications
1 33 (8.92%) assyst
2 13 (3.51%) Sentinel
3 3 (0.81%) Dynamics CRM
3 3 (0.81%) Remedy ITSM
4 2 (0.54%) SAP Retail
5 1 (0.27%) Oracle EBS
Cloud Services
1 38 (10.27%) Microsoft Azure
2 35 (9.46%) Amazon AWS
3 30 (8.11%) Amazon EC2
3 30 (8.11%) IaaS
3 30 (8.11%) PaaS
4 7 (1.89%) Office 365
5 4 (1.08%) GitHub
6 1 (0.27%) G Suite
Communications & Networking
1 27 (7.30%) Firewall
1 27 (7.30%) WAN
2 17 (4.59%) LAN
3 14 (3.78%) DHCP
3 14 (3.78%) DNS
4 12 (3.24%) Network Security
5 10 (2.70%) Internet
6 8 (2.16%) LDAP
7 6 (1.62%) TCP/IP
7 6 (1.62%) VPN
8 4 (1.08%) Cisco Nexus
8 4 (1.08%) Intranet
8 4 (1.08%) PABX
8 4 (1.08%) SAN
8 4 (1.08%) VLAN
8 4 (1.08%) VoIP
9 3 (0.81%) Intrusion Detection
9 3 (0.81%) Wireless
9 3 (0.81%) WLAN
10 2 (0.54%) IP Telephony
Database & Business Intelligence
1 44 (11.89%) MySQL
1 44 (11.89%) SQL Server
2 30 (8.11%) DB2
3 4 (1.08%) EDRMS
4 3 (0.81%) SQL Server 2008
5 2 (0.54%) Oracle Database
5 2 (0.54%) Relational Database
6 1 (0.27%) Base SAS
6 1 (0.27%) Crystal Reports
6 1 (0.27%) Data Warehouse
6 1 (0.27%) Oracle Reports
6 1 (0.27%) RDBMS
6 1 (0.27%) SQL Server 2005
6 1 (0.27%) SQL Server 2012
Development Applications
1 16 (4.32%) Cucumber
2 5 (1.35%) Team Foundation Server
3 4 (1.08%) CruiseControl
3 4 (1.08%) NUnit
3 4 (1.08%) Subversion
3 4 (1.08%) Visual Studio
4 3 (0.81%) JUnit
5 1 (0.27%) Oracle Forms
5 1 (0.27%) PVCS
General
1 116 (31.35%) Finance
2 76 (20.54%) Retail
3 48 (12.97%) Publishing
4 15 (4.05%) Telecoms
5 13 (3.51%) Legal
6 6 (1.62%) Manufacturing
7 3 (0.81%) Banking
7 3 (0.81%) Billing
7 3 (0.81%) Law
7 3 (0.81%) Marketing
8 1 (0.27%) Investment Banking
8 1 (0.27%) Retail Banking
Job Titles
1 54 (14.59%) Analyst
2 49 (13.24%) Architect
3 32 (8.65%) Service Manager
3 32 (8.65%) Solutions Architect
4 19 (5.14%) Support Analyst
5 18 (4.86%) Developer
5 18 (4.86%) Problem Manager
6 17 (4.59%) IT Manager
6 17 (4.59%) Service Analyst
7 16 (4.32%) Data Centre Engineer
7 16 (4.32%) Monitoring Engineer
8 15 (4.05%) Delivery Manager
9 14 (3.78%) Services Delivery Manager
10 13 (3.51%) Head of Service Management
10 13 (3.51%) Security Officer
10 13 (3.51%) Technical Specialist
11 12 (3.24%) Software Manager
12 11 (2.97%) Information Security Officer
12 11 (2.97%) QA Manager
12 11 (2.97%) Quality Manager
Libraries, Frameworks & Software Standards
1 23 (6.22%) HTML
2 22 (5.95%) CSS
3 17 (4.59%) Web Services
4 16 (4.32%) REST
4 16 (4.32%) Ruby on Rails
4 16 (4.32%) SOAP
4 16 (4.32%) Twitter Bootstrap
5 13 (3.51%) XML
6 12 (3.24%) AngularJS
7 11 (2.97%) .NET
8 4 (1.08%) jQuery
9 3 (0.81%) Spring
10 2 (0.54%) ELK Stack
10 2 (0.54%) LAMP
10 2 (0.54%) Middleware
10 2 (0.54%) RabbitMQ
10 2 (0.54%) Sensu
11 1 (0.27%) WCF
11 1 (0.27%) WebSphere MQ
Miscellaneous
1 125 (33.78%) Data Centre
2 84 (22.70%) Analytical Skills
3 58 (15.68%) CMDB
4 45 (12.16%) Computer Science
5 43 (11.62%) Management Information System
6 13 (3.51%) CESG
6 13 (3.51%) Cryptography
6 13 (3.51%) Freedom of Information
6 13 (3.51%) Video Conferencing
7 9 (2.43%) Enterprise Storage
8 6 (1.62%) N-Tier
9 5 (1.35%) Virtual Team
9 5 (1.35%) Visualisation
10 4 (1.08%) Blackberry
10 4 (1.08%) FMCG
11 3 (0.81%) Enterprise Software
11 3 (0.81%) iPad
11 3 (0.81%) Mathematics
11 3 (0.81%) NHS
11 3 (0.81%) Performance Metrics
Operating Systems
1 82 (22.16%) Windows
2 34 (9.19%) Linux
3 26 (7.03%) Unix
4 25 (6.76%) Windows Server
5 14 (3.78%) Windows 7
5 14 (3.78%) Windows Server 2012
6 9 (2.43%) Windows Server 2008
7 6 (1.62%) Red Hat Enterprise Linux
8 5 (1.35%) Windows Server 2003
8 5 (1.35%) Windows XP
9 4 (1.08%) Windows 8
10 3 (0.81%) Solaris
11 1 (0.27%) CentOS
11 1 (0.27%) SUSE
11 1 (0.27%) Windows 10
11 1 (0.27%) Windows Vista
Processes & Methodologies
1 278 (75.14%) ITIL
2 128 (34.59%) Service Delivery
3 112 (30.27%) Project Management
4 101 (27.30%) Continuous Improvement
5 100 (27.03%) ITIL V3
6 88 (23.78%) Change Management
7 80 (21.62%) ITSM
7 80 (21.62%) PRINCE2
8 63 (17.03%) Problem Management
9 58 (15.68%) Presales
10 57 (15.41%) Capacity Planning
11 55 (14.86%) Line Management
12 44 (11.89%) IT Governance
12 44 (11.89%) Requirements Analysis
13 43 (11.62%) Software Engineering
14 41 (11.08%) Gantt Chart
15 40 (10.81%) Incident Management
16 39 (10.54%) Technical Architecture
16 39 (10.54%) TOGAF
16 39 (10.54%) Zachman Framework
Programming Languages
1 41 (11.08%) SQL
2 22 (5.95%) Java
3 21 (5.68%) JavaScript
4 16 (4.32%) C#
4 16 (4.32%) Ruby
5 8 (2.16%) PHP
6 3 (0.81%) PowerShell
7 1 (0.27%) C
7 1 (0.27%) Google Apps Script
7 1 (0.27%) Python
7 1 (0.27%) R
7 1 (0.27%) T-SQL
Qualifications
1 56 (15.14%) Degree
2 52 (14.05%) PMP
3 51 (13.78%) ITIL Certification
4 50 (13.51%) PMI Certification
5 41 (11.08%) ISEB
6 25 (6.76%) Security Cleared
7 21 (5.68%) Cisco Certification
7 21 (5.68%) SC Cleared
8 19 (5.14%) CCNA
9 14 (3.78%) CISM
9 14 (3.78%) CISSP
9 14 (3.78%) Microsoft Certification
10 13 (3.51%) CISA
11 11 (2.97%) MCSE
12 7 (1.89%) ITIL Foundation Certificate
13 5 (1.35%) CCNP
14 3 (0.81%) MCP
14 3 (0.81%) MCSA
14 3 (0.81%) VMware Certified Professional (VCP)
15 2 (0.54%) A+ Certification
Quality Assurance & Compliance
1 45 (12.16%) SLA
2 30 (8.11%) QA
3 15 (4.05%) ISO/IEC 27001
4 14 (3.78%) PCI DSS
5 4 (1.08%) Sarbanes-Oxley
6 2 (0.54%) GxP
6 2 (0.54%) ISO 9001
6 2 (0.54%) ISO27002
System Software
1 55 (14.86%) VMware Infrastructure
2 41 (11.08%) Active Directory
3 30 (8.11%) Virtual Machines
4 9 (2.43%) Virtual Servers
5 7 (1.89%) Microsoft Virtual Server
6 4 (1.08%) vSphere
7 2 (0.54%) Microsoft App-V
Systems Management
1 30 (8.11%) SCCM
1 30 (8.11%) SCVMM
2 18 (4.86%) SCOM
3 16 (4.32%) Tivoli
4 4 (1.08%) WSUS
5 2 (0.54%) AirWatch
5 2 (0.54%) Ansible
5 2 (0.54%) Graphite
5 2 (0.54%) Uchiwa
6 1 (0.27%) Cisco CUCM
6 1 (0.27%) Cisco UCCE
6 1 (0.27%) Data Guard
6 1 (0.27%) MAILsweeper
6 1 (0.27%) Nagios
6 1 (0.27%) NetBackup
6 1 (0.27%) Oracle RMAN
6 1 (0.27%) Puppet
6 1 (0.27%) Tivoli Storage Manager
Vendors
1 78 (21.08%) Cisco
2 59 (15.95%) VMware
3 50 (13.51%) Microsoft
4 48 (12.97%) ServiceNow
5 47 (12.70%) NetApp
6 46 (12.43%) Citrix
7 45 (12.16%) Juniper
8 44 (11.89%) HP
9 42 (11.35%) CheckPoint
10 38 (10.27%) Oracle
11 37 (10.00%) IBM
12 33 (8.92%) BMC
13 30 (8.11%) EMC
14 13 (3.51%) F5
15 11 (2.97%) Brocade
15 11 (2.97%) Fortinet
15 11 (2.97%) LANDesk
16 9 (2.43%) Remedy
17 7 (1.89%) Dell
18 5 (1.35%) SolarWinds
Coventry, West Midlands (County)
Rebel Recruitment
Salary: From £38,000 to £58,000 per annum 15% Bonus + Benefits
Posted: 6 hours ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £29433.00 - £31991.00 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Crimson Ltd
Salary: £30000 - £40000 per annum + Car allowance and Healthcare
Posted: 5 days ago
Stoke-On-Trent, Staffordshire
Crimson Ltd
Salary: £30000 - £40000 per annum + Car allowance and healthcare
Posted: 5 days ago
Stratford-Upon-Avon, Warwickshire
Spring Technology
Salary: £45000.00 - £50000.00 per annum + car allowance
Posted: 4 days ago
Birmingham, West Midlands (County)
Crimson Ltd
Salary: £22000 - £25000 per annum
Posted: 5 days ago
Shrewsbury, Shropshire
Aximis (West) Limited
Salary: £55K Basic + 10% Bonus + 7K Car + Excellent Benefits.
Posted: 23 hours ago
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: £55K Basic + 10% Bonus + 7K Car + Excellent Benefits.
Posted: 23 hours ago
Telford, Shropshire
Aximis (West) Limited
Salary: £55K Basic + 10% Bonus + 7K Car + Excellent Benefits.
Posted: 23 hours ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £20335.00 per annum
Posted: 7 days ago
Stoke-On-Trent, Staffordshire
Crimson Ltd
Salary: £35000 - £40000 per annum + Car Allowance
Posted: 5 days ago
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £55000.00 - £65000.00 per annum
Posted: 6 days ago
Birmingham, West Midlands (County)
Recann
Salary: £25000 - £28000 per annum + Benefits
Posted: 3 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 12 days ago
Stafford, Staffordshire, United Kingdom
Boeing
Salary: Competitive Salary
Posted: 5 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 11 days ago
Birmingham
Computacenter
Salary: Competitive
Posted: 6 days ago
Birmingham, West Midlands (County)
NACRO
Salary: £62,525 per annum
Posted: 5 days ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £57000.00 - £65000.00 per annum + Benefits
Posted: 5 days ago
Telford
Revenue & Customs Digital Technology Service
Salary: £22000 - £50,000 per year
Posted: 7 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 12 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 12 days ago