The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 2 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 87 85 103
Rank change year-on-year
-2 +18
Permanent jobs citing Service Management 167 148 151
As % of all permanent IT jobs located in the West Midlands 2.99% 2.86% 2.63%
As % of the Processes & Methodologies category 3.37% 3.34% 3.07%
Number of salaries quoted 93 123 136
Median salary £42,500 £50,000 £45,000
Median salary % change year-on-year
-15.00% +11.11%
90% offered a salary of more than £26,000 £25,075 £27,500
10% offered a salary of more than £75,000 £65,000 £70,000
UK excluding London median salary £45,000 £43,000 £42,500
% change year-on-year
+4.65% +1.17%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4953 4430 4913
As % of all permanent IT jobs located in the West Midlands 88.72% 85.57% 85.59%
Number of salaries quoted 3839 3721 4330
Median salary £42,500 £42,500 £41,000
Median salary % change year-on-year
- +3.65%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £60,000 £65,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 2 December 2016.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +19 115 £51,820 +1.11% 5
Warwickshire -5 15 £46,000 +5.51% 3
Coventry +3 11 £51,303 +2.60% 3
Staffordshire -7 9 £40,000 +23.07%
Dudley +3 6 £26,500 +4.95%
Shropshire -10 3 £50,000 -14.89%
Smethwick - 3 £17,500 -
West Bromwich +3 2 £25,000 -
Solihull -13 2 £77,500 +55.00%
Walsall - 1 £37,500 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 2 December 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Management.

1 319 (75.24%) ITIL
2 148 (34.91%) Service Delivery
3 130 (30.66%) Finance
4 122 (28.77%) Data Centre
5 121 (28.54%) Project Management
6 99 (23.35%) ITIL V3
7 96 (22.64%) Change Management
8 95 (22.41%) Continuous Improvement
9 94 (22.17%) Windows
10 89 (20.99%) ITSM
11 87 (20.52%) Analytical Skills
12 86 (20.28%) PRINCE2
13 84 (19.81%) Cisco
14 72 (16.98%) Retail
15 67 (15.80%) Problem Management
16 65 (15.33%) VMware
17 63 (14.86%) VMware Infrastructure
18 61 (14.39%) Degree
18 61 (14.39%) Microsoft
19 60 (14.15%) Line Management
20 57 (13.44%) CMDB
21 56 (13.21%) Capacity Planning
21 56 (13.21%) SLA
22 54 (12.74%) ITIL Certification
23 51 (12.03%) NetApp
24 50 (11.79%) Active Directory
24 50 (11.79%) MS Excel
25 49 (11.56%) PMP
25 49 (11.56%) ServiceNow
26 48 (11.32%) PMI Certification

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (4.25%) SharePoint
2 7 (1.65%) Apache
3 6 (1.42%) MS Exchange
4 5 (1.18%) IIS
4 5 (1.18%) Tomcat
5 4 (0.94%) Exchange Server 2010
6 3 (0.71%) Moodle
6 3 (0.71%) OpenEdge
7 2 (0.47%) BizTalk Server
7 2 (0.47%) Office Communications Server
7 2 (0.47%) OpenStack
7 2 (0.47%) Skype for Business
8 1 (0.24%) Oracle Application Server
8 1 (0.24%) SAS
Applications
1 50 (11.79%) MS Excel
2 23 (5.42%) MS Office
3 1 (0.24%) MS Visio
Business Applications
1 30 (7.08%) assyst
2 7 (1.65%) Sentinel
3 2 (0.47%) Dynamics CRM
3 2 (0.47%) SAP Retail
4 1 (0.24%) Oracle EBS
4 1 (0.24%) Remedy ITSM
4 1 (0.24%) SAP ERP
Cloud Services
1 36 (8.49%) Microsoft Azure
2 32 (7.55%) Amazon AWS
3 27 (6.37%) PaaS
4 26 (6.13%) Amazon EC2
4 26 (6.13%) IaaS
5 7 (1.65%) Office 365
6 5 (1.18%) GitHub
7 2 (0.47%) Cloud Computing
7 2 (0.47%) SaaS
8 1 (0.24%) G Suite
Communications & Networking
1 35 (8.25%) WAN
2 31 (7.31%) Firewall
3 21 (4.95%) LAN
4 15 (3.54%) DHCP
4 15 (3.54%) DNS
4 15 (3.54%) Internet
5 12 (2.83%) Network Security
6 10 (2.36%) LDAP
7 8 (1.89%) Cisco Nexus
7 8 (1.89%) Intranet
7 8 (1.89%) SAN
7 8 (1.89%) Wireless
8 5 (1.18%) TCP/IP
9 4 (0.94%) PABX
9 4 (0.94%) VLAN
9 4 (0.94%) VoIP
9 4 (0.94%) VPN
10 3 (0.71%) Cisco ASA
10 3 (0.71%) Intrusion Detection
10 3 (0.71%) WLAN
Database & Business Intelligence
1 44 (10.38%) SQL Server
2 43 (10.14%) MySQL
3 26 (6.13%) DB2
4 9 (2.12%) Oracle Database
5 5 (1.18%) EDRMS
6 3 (0.71%) Relational Database
6 3 (0.71%) SQL Server 2008
7 2 (0.47%) Apache Cassandra
7 2 (0.47%) Data Warehouse
7 2 (0.47%) MongoDB
7 2 (0.47%) Neo4j
7 2 (0.47%) NoSQL
7 2 (0.47%) RDBMS
8 1 (0.24%) Base SAS
8 1 (0.24%) Crystal Reports
8 1 (0.24%) Oracle Reports
8 1 (0.24%) SQL Server 2005
8 1 (0.24%) SQL Server 2012
Development Applications
1 18 (4.25%) Cucumber
2 6 (1.42%) Team Foundation Server
3 5 (1.18%) Visual Studio
4 4 (0.94%) CruiseControl
4 4 (0.94%) NUnit
4 4 (0.94%) PVCS
4 4 (0.94%) Subversion
5 3 (0.71%) Git (software)
5 3 (0.71%) Jenkins
5 3 (0.71%) JUnit
5 3 (0.71%) Maven
6 2 (0.47%) Oracle Forms
6 2 (0.47%) Vagrant
7 1 (0.24%) Ant
General
1 130 (30.66%) Finance
2 72 (16.98%) Retail
3 46 (10.85%) Publishing
4 15 (3.54%) Legal
4 15 (3.54%) Telecoms
5 8 (1.89%) Manufacturing
6 5 (1.18%) Marketing
7 3 (0.71%) Banking
7 3 (0.71%) Billing
8 1 (0.24%) German Language
8 1 (0.24%) Investment Banking
8 1 (0.24%) Retail Banking
Job Titles
1 74 (17.45%) Analyst
2 42 (9.91%) Architect
3 40 (9.43%) Service Manager
4 28 (6.60%) Solutions Architect
5 24 (5.66%) IT Manager
5 24 (5.66%) Service Analyst
6 22 (5.19%) Delivery Manager
6 22 (5.19%) Developer
7 21 (4.95%) Problem Manager
8 19 (4.48%) Services Delivery Manager
9 18 (4.25%) Data Centre Engineer
9 18 (4.25%) Monitoring Engineer
10 17 (4.01%) Support Analyst
11 15 (3.54%) Technical Specialist
12 14 (3.30%) Network Analyst
13 13 (3.07%) Data Analyst
13 13 (3.07%) Data Centre Analyst
13 13 (3.07%) Head of Service Management
13 13 (3.07%) Service Desk Analyst
14 12 (2.83%) Operations Analyst
Libraries, Frameworks & Software Standards
1 28 (6.60%) HTML
2 27 (6.37%) CSS
3 23 (5.42%) Web Services
4 20 (4.72%) XML
5 18 (4.25%) REST
5 18 (4.25%) Ruby on Rails
5 18 (4.25%) SOAP
5 18 (4.25%) Twitter Bootstrap
6 15 (3.54%) .NET
7 14 (3.30%) AngularJS
8 6 (1.42%) jQuery
9 5 (1.18%) Spring
10 4 (0.94%) ELK Stack
10 4 (0.94%) RabbitMQ
10 4 (0.94%) Sensu
11 2 (0.47%) ActiveMQ
11 2 (0.47%) Apache Camel
11 2 (0.47%) COM
11 2 (0.47%) JSON
11 2 (0.47%) Spring MVC
Miscellaneous
1 122 (28.77%) Data Centre
2 87 (20.52%) Analytical Skills
3 57 (13.44%) CMDB
4 44 (10.38%) Computer Science
5 39 (9.20%) Management Information System
6 9 (2.12%) Enterprise Storage
6 9 (2.12%) Video Conferencing
7 8 (1.89%) Visualisation
8 7 (1.65%) CESG
8 7 (1.65%) Cryptography
8 7 (1.65%) Freedom of Information
9 6 (1.42%) N-Tier
10 4 (0.94%) FMCG
10 4 (0.94%) Mathematics
10 4 (0.94%) Physics
10 4 (0.94%) Statistics
11 3 (0.71%) Driving Licence
11 3 (0.71%) Enterprise Software
11 3 (0.71%) NHS
11 3 (0.71%) Virtual Team
Operating Systems
1 94 (22.17%) Windows
2 44 (10.38%) Linux
3 39 (9.20%) Unix
4 28 (6.60%) Windows Server
5 16 (3.77%) Windows Server 2012
6 12 (2.83%) Windows Server 2008
7 11 (2.59%) Red Hat Enterprise Linux
8 8 (1.89%) Windows 7
8 8 (1.89%) Windows Server 2003
9 5 (1.18%) Solaris
10 3 (0.71%) Windows 8
11 2 (0.47%) Windows XP
12 1 (0.24%) Windows 10
12 1 (0.24%) Windows Vista
Processes & Methodologies
1 319 (75.24%) ITIL
2 148 (34.91%) Service Delivery
3 121 (28.54%) Project Management
4 99 (23.35%) ITIL V3
5 96 (22.64%) Change Management
6 95 (22.41%) Continuous Improvement
7 89 (20.99%) ITSM
8 86 (20.28%) PRINCE2
9 67 (15.80%) Problem Management
10 60 (14.15%) Line Management
11 56 (13.21%) Capacity Planning
12 48 (11.32%) Requirements Analysis
13 47 (11.08%) Presales
14 43 (10.14%) Software Engineering
15 41 (9.67%) Incident Management
16 39 (9.20%) Gantt Chart
17 37 (8.73%) TOGAF
17 37 (8.73%) Zachman Framework
18 35 (8.25%) Technical Architecture
19 34 (8.02%) IT Governance
Programming Languages
1 43 (10.14%) SQL
2 27 (6.37%) Java
3 25 (5.90%) JavaScript
4 20 (4.72%) Ruby
5 18 (4.25%) C#
6 8 (1.89%) PHP
7 7 (1.65%) PowerShell
8 3 (0.71%) C
9 2 (0.47%) Clojure
9 2 (0.47%) Groovy
9 2 (0.47%) Scala
9 2 (0.47%) T-SQL
10 1 (0.24%) Bash Shell
10 1 (0.24%) Google Apps Script
10 1 (0.24%) Korn
10 1 (0.24%) Lingo
10 1 (0.24%) Python
10 1 (0.24%) R
10 1 (0.24%) VBScript
Qualifications
1 61 (14.39%) Degree
2 54 (12.74%) ITIL Certification
3 49 (11.56%) PMP
4 48 (11.32%) PMI Certification
5 38 (8.96%) ISEB
6 29 (6.84%) Cisco Certification
7 27 (6.37%) CCNA
8 22 (5.19%) Security Cleared
9 15 (3.54%) SC Cleared
10 14 (3.30%) CISSP
11 13 (3.07%) CISM
12 12 (2.83%) Microsoft Certification
13 11 (2.59%) MCSE
14 7 (1.65%) CCNP
14 7 (1.65%) CISA
14 7 (1.65%) ITIL Foundation Certificate
15 2 (0.47%) MCSA
16 1 (0.24%) Check Point Certification
16 1 (0.24%) Oracle Certification
16 1 (0.24%) Sun Certification
Quality Assurance & Compliance
1 56 (13.21%) SLA
2 20 (4.72%) QA
3 11 (2.59%) PCI DSS
4 8 (1.89%) ISO/IEC 27001
5 4 (0.94%) Sarbanes-Oxley
6 2 (0.47%) GxP
7 1 (0.24%) ISO 9001
7 1 (0.24%) ISO27002
System Software
1 63 (14.86%) VMware Infrastructure
2 50 (11.79%) Active Directory
3 26 (6.13%) Virtual Machines
4 8 (1.89%) Virtual Servers
5 7 (1.65%) Microsoft Virtual Server
6 4 (0.94%) vSphere
7 3 (0.71%) XenApp
8 2 (0.47%) Microsoft App-V
8 2 (0.47%) NFS
8 2 (0.47%) Veritas Volume Manager
Systems Management
1 37 (8.73%) SCCM
2 26 (6.13%) SCVMM
3 21 (4.95%) SCOM
4 18 (4.25%) Tivoli
5 6 (1.42%) NetBackup
5 6 (1.42%) Puppet
6 5 (1.18%) Ansible
6 5 (1.18%) WSUS
7 4 (0.94%) Graphite
7 4 (0.94%) MAILsweeper
7 4 (0.94%) Uchiwa
8 3 (0.71%) Simpana
9 2 (0.47%) AirWatch
9 2 (0.47%) Data Guard
9 2 (0.47%) Grafana
9 2 (0.47%) Oracle RMAN
9 2 (0.47%) Oracle ZFS
9 2 (0.47%) Packer
9 2 (0.47%) Terraform
10 1 (0.24%) Cisco UCCE
Vendors
1 84 (19.81%) Cisco
2 65 (15.33%) VMware
3 61 (14.39%) Microsoft
4 51 (12.03%) NetApp
5 49 (11.56%) ServiceNow
6 46 (10.85%) Citrix
6 46 (10.85%) HP
7 43 (10.14%) Juniper
8 41 (9.67%) Oracle
9 40 (9.43%) CheckPoint
10 33 (7.78%) IBM
11 27 (6.37%) BMC
12 26 (6.13%) EMC
13 18 (4.25%) LANDesk
14 15 (3.54%) F5
15 13 (3.07%) Brocade
15 13 (3.07%) Fortinet
16 12 (2.83%) Dell
17 11 (2.59%) SolarWinds
18 9 (2.12%) Remedy
Atherstone, Warwickshire
TNT Global IT
Posted: 11 hours ago
Oldbury, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £18,000 per annum
Posted: 11 hours ago
Birmingham, West Midlands (County)
Crimson Ltd
Salary: £40000 - £45000 per annum + Car Allowance & Company Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Experis Ltd
Salary: £35000 - £45000 per annum
Posted: 2 days ago
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: Highly negotiable basic + car + Excellent Benefits
Posted: 2 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Highly negotiable basic + car + Excellent Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Highly negotiable basic + car + Excellent Benefits
Posted: 2 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £26218.00 - £30446.00 per annum
Posted: 23 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 22 days ago