The first table below looks at the demand for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 91 111 115
Rank change year-on-year
+20 +4
Permanent jobs citing Service Management 128 107 91
As % of all permanent IT jobs located in the West Midlands 2.38% 1.93% 1.86%
As % of the Processes & Methodologies category 3.14% 2.52% 2.50%
Number of salaries quoted 97 83 77
Average salary £57,500 £45,000 £50,000
Average salary % change year-on-year
+27.77% -10.00%
90% offered a salary of more than £32,129 £26,500 £30,000
10% offered a salary of more than £70,000 £60,000 £68,300
UK excluding London average salary £44,000 £42,500 £42,500
% change year-on-year
+3.52% -
Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4082 4254 3639
As % of all permanent IT jobs located in the West Midlands 75.82% 76.83% 74.51%
Number of salaries quoted 3375 3588 3140
Average salary £41,405 £40,000 £40,000
Average salary % change year-on-year
+3.51% -
90% offered a salary of more than £28,500 £26,000 £27,000
10% offered a salary of more than £65,000 £62,500 £60,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
England

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 24 July 2014.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +21 65 £60,000 +20.00% 8
Coventry +9 17 £70,000 +75.00% 5
Warwickshire +13 12 £38,000 +1.33%
Staffordshire -16 12 £37,500 +11.94% 1
West Bromwich -1 7 - -
Solihull -9 5 £41,495 -33.60% 1
Walsall - 3 £55,000 -
Wolverhampton - 2 £27,750 - 1
Worcestershire - 2 £46,250 -
Herefordshire - 1 £31,573 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 July 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 180 (76.60%) ITIL
2 81 (34.47%) Project Management
3 74 (31.49%) Service Delivery
4 60 (25.53%) PRINCE2
5 51 (21.70%) Microsoft
6 50 (21.28%) Degree
7 45 (19.15%) ITSM
8 43 (18.30%) SLA
8 43 (18.30%) Finance
9 34 (14.47%) Windows
10 30 (12.77%) Transition Management
11 29 (12.34%) ISEB
12 26 (11.06%) Incident Management
12 26 (11.06%) Business Development
13 25 (10.64%) Stakeholder Management
14 24 (10.21%) Law
14 24 (10.21%) Microsoft Certification
14 24 (10.21%) Change Management
15 22 (9.36%) Continuous Improvement
15 22 (9.36%) ITIL Certification
16 21 (8.94%) MCSE
16 21 (8.94%) MS Excel
16 21 (8.94%) Windows 7
17 20 (8.51%) Matrix Management
18 17 (7.23%) Problem Management
18 17 (7.23%) Supplier Management
18 17 (7.23%) Manufacturing
18 17 (7.23%) Telecoms
18 17 (7.23%) UNIX
18 17 (7.23%) Citrix

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 July 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (5.53%) Blackberry Enterprise Server
2 8 (3.40%) IIS
3 5 (2.13%) SharePoint
4 4 (1.70%) SharePoint 2013
5 1 (0.43%) SharePoint Server
5 1 (0.43%) SAS
5 1 (0.43%) Lync
Applications
1 21 (8.94%) MS Excel
2 10 (4.26%) MS Project
3 5 (2.13%) MS PowerPoint
4 4 (1.70%) MS Office
4 4 (1.70%) InfoPath
5 2 (0.85%) Spreadsheet
5 2 (0.85%) MS Visio
Business Applications
1 3 (1.28%) assyst
2 2 (0.85%) SAP CRM
2 2 (0.85%) SAP ERP
3 1 (0.43%) Remedy ITSM
3 1 (0.43%) Dynamics NAV
3 1 (0.43%) SAP Retail
3 1 (0.43%) Teamcenter
3 1 (0.43%) Maximo
3 1 (0.43%) SAP SD
Cloud Services
1 1 (0.43%) SaaS
1 1 (0.43%) IaaS
1 1 (0.43%) Cloud Computing
Communications & Networking
1 16 (6.81%) LAN
2 15 (6.38%) WAN
3 13 (5.53%) VoIP
4 12 (5.11%) 3G
4 12 (5.11%) Broadband
5 7 (2.98%) Internet
6 4 (1.70%) TETRA
7 3 (1.28%) Ethernet
7 3 (1.28%) 4G
8 2 (0.85%) Network Security
8 2 (0.85%) Unified Communications
8 2 (0.85%) Intranet
8 2 (0.85%) Firewall
8 2 (0.85%) Extranet
9 1 (0.43%) VLAN
9 1 (0.43%) BGP
9 1 (0.43%) EIGRP
9 1 (0.43%) MPLS
9 1 (0.43%) SCCP
9 1 (0.43%) H.323
Database & Business Intelligence
1 15 (6.38%) SQL Server Reporting Services
1 15 (6.38%) SQL Server
2 8 (3.40%) SQL Server 2005
3 7 (2.98%) SQL Server Integration Services
4 3 (1.28%) SQL Server Analysis Services
4 3 (1.28%) SQL Server 2008
5 2 (0.85%) Crystal Reports
6 1 (0.43%) Oracle Database
Development Applications
1 3 (1.28%) Visual Studio
1 3 (1.28%) Team Foundation Server
1 3 (1.28%) SQL Server Management Studio (SSMS)
General
1 43 (18.30%) Finance
2 24 (10.21%) Law
3 17 (7.23%) Manufacturing
3 17 (7.23%) Telecoms
4 12 (5.11%) Legal
5 9 (3.83%) Retail
6 8 (3.40%) Banking
7 6 (2.55%) Marketing
8 5 (2.13%) Automotive
9 3 (1.28%) Back Office
10 2 (0.85%) Advertising
10 2 (0.85%) Aerospace
Job Titles
1 70 (29.79%) Service Manager
2 38 (16.17%) Transition Manager
3 34 (14.47%) Delivery Manager
4 28 (11.91%) Services Delivery Manager
5 23 (9.79%) Senior Manager
5 23 (9.79%) Service Transition Manager
6 21 (8.94%) Analyst
7 15 (6.38%) Architect
8 14 (5.96%) Service Analyst
8 14 (5.96%) Senior Service Manager
9 12 (5.11%) Service Desk Analyst
10 10 (4.26%) Technical Design Authority
10 10 (4.26%) IT Services Manager
11 9 (3.83%) Project Manager
11 9 (3.83%) Consultant
12 8 (3.40%) Team Leader
12 8 (3.40%) Implementation Specialist
13 7 (2.98%) Infrastructure Architect
14 6 (2.55%) Developer
14 6 (2.55%) Operations Manager
Libraries, Frameworks & Software Standards
1 8 (3.40%) FIX Protocol
2 6 (2.55%) Middleware
3 4 (1.70%) .NET
4 3 (1.28%) .NET Framework
4 3 (1.28%) WCF
5 1 (0.43%) J2EE
5 1 (0.43%) Flash
5 1 (0.43%) WebSphere Message Broker
Miscellaneous
1 15 (6.38%) Management Information System
2 13 (5.53%) Blackberry
3 12 (5.11%) PDA
4 9 (3.83%) Clustering
5 8 (3.40%) Fat Client
5 8 (3.40%) Thin Client
6 5 (2.13%) CMDB
6 5 (2.13%) Mobile Computing
7 3 (1.28%) Replication
7 3 (1.28%) GIS
8 2 (0.85%) PMI
8 2 (0.85%) Human Factors
8 2 (0.85%) Computer Science
9 1 (0.43%) Handset
Operating Systems
1 34 (14.47%) Windows
2 21 (8.94%) Windows 7
3 17 (7.23%) UNIX
4 14 (5.96%) Windows Server 2003
5 13 (5.53%) Windows XP
6 11 (4.68%) Windows Server 2008
7 2 (0.85%) Linux
8 1 (0.43%) Apple iOS
8 1 (0.43%) Windows 8
8 1 (0.43%) Windows Server 2012
Processes & Methodologies
1 180 (76.60%) ITIL
2 81 (34.47%) Project Management
3 74 (31.49%) Service Delivery
4 60 (25.53%) PRINCE2
5 45 (19.15%) ITSM
6 30 (12.77%) Transition Management
7 26 (11.06%) Incident Management
7 26 (11.06%) Business Development
8 25 (10.64%) Stakeholder Management
9 24 (10.21%) Change Management
10 22 (9.36%) Continuous Improvement
11 20 (8.51%) Matrix Management
12 17 (7.23%) Problem Management
12 17 (7.23%) Supplier Management
13 16 (6.81%) Asset Management
14 14 (5.96%) Project Planning
15 13 (5.53%) Network Management
16 12 (5.11%) Release Management
17 11 (4.68%) ITIL V3
18 10 (4.26%) ERP
Programming Languages
1 15 (6.38%) SQL
2 4 (1.70%) T-SQL
3 3 (1.28%) C#
4 1 (0.43%) C
4 1 (0.43%) Java
4 1 (0.43%) PowerShell
Qualifications
1 50 (21.28%) Degree
2 29 (12.34%) ISEB
3 24 (10.21%) Microsoft Certification
4 22 (9.36%) ITIL Certification
5 21 (8.94%) MCSE
6 15 (6.38%) Security Cleared
7 13 (5.53%) SC Cleared
8 10 (4.26%) MCP
9 7 (2.98%) ITIL Foundation Certificate
10 5 (2.13%) PRINCE2 Practitioner
11 3 (1.28%) MCSD
11 3 (1.28%) PMI Certification
12 2 (0.85%) CISSP
12 2 (0.85%) CISM
13 1 (0.43%) ISTQB
13 1 (0.43%) MOS
13 1 (0.43%) QiCA
13 1 (0.43%) CISA
13 1 (0.43%) HND
13 1 (0.43%) Cisco Certification
Quality Assurance & Compliance
1 43 (18.30%) SLA
2 7 (2.98%) QA
2 7 (2.98%) COBIT
3 2 (0.85%) Data Quality
4 1 (0.43%) ISO/IEC 20000
System Software
1 13 (5.53%) XenApp
2 3 (1.28%) Active Directory
2 3 (1.28%) VMware Infrastructure
3 1 (0.43%) ProxySG
3 1 (0.43%) XenDesktop
3 1 (0.43%) Hyper-V
Systems Management
1 1 (0.43%) Tivoli Storage Manager
1 1 (0.43%) Netcool
1 1 (0.43%) CiscoWorks
1 1 (0.43%) Cisco CUCM
1 1 (0.43%) SCCM
1 1 (0.43%) SCOM
Vendors
1 51 (21.70%) Microsoft
2 17 (7.23%) Citrix
3 14 (5.96%) Cisco
4 12 (5.11%) LANDesk
5 11 (4.68%) McAfee
6 8 (3.40%) VMware
7 6 (2.55%) SAP
8 5 (2.13%) BMC
9 4 (1.70%) BT
9 4 (1.70%) Symantec
10 2 (0.85%) RedPrairie
10 2 (0.85%) hybris
10 2 (0.85%) JDA
10 2 (0.85%) IBM
10 2 (0.85%) Business Objects
10 2 (0.85%) Oracle
10 2 (0.85%) webMethods
11 1 (0.43%) Fortinet
11 1 (0.43%) Altiris
11 1 (0.43%) Blue Coat
Coventry
DP Connect
Salary: £60000 - £65000 per annum + Car Allowance, Pension
Posted: 12 hours ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £60000.00 - £70000.00 per annum + Plus benefits
Posted: Yesterday
Coventry
Hays IT - Uk Posting account
Salary: £60000.00 - £65000.00 per annum
Posted: Yesterday
Cannock, Staffordshire
Evolution Recruitment Solutions
Salary: 30,000 to 40,000 + Bonus (upto 17.5%)
Posted: 2 days ago
Solihull, West Midlands
Xoserve
Posted: 2 days ago
Birmingham
Aximis West
Salary: £0 - £45,000 per year
Posted: 2 days ago
Birmingham, West Midlands (County)
Venturi
Salary: £35000 - £43000 per annum + Bonus + Benefits
Posted: 3 days ago
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 3 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Venturi
Salary: £35000 - £43000 per annum + Bonus + Benefits
Posted: 5 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £30000.00 - £35000.00 per annum
Posted: 6 days ago
Birmingham
Interquest - Fulcrum Telecom
Salary: £55000 - £65000 per annum + Car + Bonus
Posted: 22 days ago
Coventry, Midlands
Trinity
Salary: £60,000 - £65,000 per year
Posted: 23 days ago
Coventry
Cathcart Associates
Salary: Great Benefits
Posted: 23 days ago
Birmingham
The People Network
Salary: £70000 - £85000 per annum + Excellent Bens
Posted: 23 days ago