The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 96 80 91
Rank change year-on-year
-16 +11
Permanent jobs citing Service Management 118 109 123
As % of all permanent IT jobs located in the West Midlands 2.41% 2.66% 2.66%
As % of the Processes & Methodologies category 3.01% 3.32% 3.48%
Number of salaries quoted 84 82 105
Average salary £47,500 £42,500 £42,500
Average salary % change year-on-year
+11.76% -
90% offered a salary of more than £25,300 £27,500 £30,000
10% offered a salary of more than £67,500 £57,500 £65,000
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
3923 3282 3530
As % of all permanent IT jobs located in the West Midlands 80.16% 80.21% 76.42%
Number of salaries quoted 3288 2612 2979
Average salary £42,500 £41,500 £40,000
Average salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £28,550 £27,500 £27,881
10% offered a salary of more than £62,500 £58,500 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 6 March 2015.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +14 49 £50,000 -4.76% 4
Coventry -6 32 £45,000 +63.63% 4
Warwickshire -19 8 £40,000 -15.78% 5
Staffordshire -11 7 £50,000 +17.64% 1
Dudley -5 5 £25,500 -32.00%
Shropshire -12 5 £32,500 -50.00% 1
Walsall -3 4 £62,500 +108.33%
Solihull -5 1 £47,500 +25.00%
Worcestershire -12 1 £33,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 6 March 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 204 (74.45%) ITIL
2 84 (30.66%) Service Delivery
3 66 (24.09%) Finance
4 60 (21.90%) Project Management
5 52 (18.98%) Problem Management
6 51 (18.61%) SLA
7 50 (18.25%) ITIL Certification
7 50 (18.25%) Change Management
8 48 (17.52%) Stakeholder Management
9 45 (16.42%) ITSM
10 43 (15.69%) Incident Management
11 40 (14.60%) PRINCE2
12 37 (13.50%) Windows
13 34 (12.41%) Degree
14 32 (11.68%) Cisco
15 28 (10.22%) Microsoft
16 25 (9.12%) Continuous Improvement
17 24 (8.76%) SQL
18 23 (8.39%) Root Cause Analysis
18 23 (8.39%) Analytical Skills
19 22 (8.03%) Security Cleared
19 22 (8.03%) Life Science
20 21 (7.66%) SC Cleared
20 21 (7.66%) Active Directory
21 20 (7.30%) Manufacturing
22 18 (6.57%) Citrix
22 18 (6.57%) MS Excel
22 18 (6.57%) Oracle
22 18 (6.57%) SQL Server
22 18 (6.57%) Law

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 6 March 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (2.55%) MS Exchange
2 5 (1.82%) IIS
2 5 (1.82%) Tomcat
2 5 (1.82%) SharePoint
3 2 (0.73%) Apache
3 2 (0.73%) Exchange Server 2003
3 2 (0.73%) Exchange Server 2007
4 1 (0.36%) Exchange Server 2010
4 1 (0.36%) Blackberry Enterprise Server
4 1 (0.36%) Exchange Server 2000
Applications
1 18 (6.57%) MS Excel
2 10 (3.65%) MS PowerPoint
3 9 (3.28%) MS Office
4 6 (2.19%) MS Visio
5 1 (0.36%) Spreadsheet
Business Applications
1 12 (4.38%) assyst
2 4 (1.46%) SAP SM
3 3 (1.09%) Remedy ITSM
4 1 (0.36%) SAP ECC
4 1 (0.36%) Dynamics AX
4 1 (0.36%) SAP Business One
Cloud Services
1 4 (1.46%) SaaS
2 3 (1.09%) Microsoft Azure
3 1 (0.36%) PaaS
Communications & Networking
1 17 (6.20%) VPN
1 17 (6.20%) Firewall
2 16 (5.84%) Wireless
2 16 (5.84%) MPLS
3 15 (5.47%) Broadband
4 13 (4.74%) Cisco ASA
5 8 (2.92%) LAN
6 7 (2.55%) PBX
6 7 (2.55%) WAN
7 5 (1.82%) HTTP
8 4 (1.46%) TCP/IP
9 3 (1.09%) DNS
9 3 (1.09%) DHCP
10 2 (0.73%) Ethernet
10 2 (0.73%) SNA
10 2 (0.73%) Gigabit Ethernet
10 2 (0.73%) DSL
11 1 (0.36%) X.21
11 1 (0.36%) OSPF
11 1 (0.36%) BGP
Database & Business Intelligence
1 18 (6.57%) SQL Server
2 4 (1.46%) SQL Server 2008
2 4 (1.46%) MarkLogic
3 2 (0.73%) Oracle Database
3 2 (0.73%) Relational Database
3 2 (0.73%) Big Data
3 2 (0.73%) RDBMS
3 2 (0.73%) SQL Server 2000
3 2 (0.73%) SQL Server 2005
4 1 (0.36%) SQL Server Integration Services
4 1 (0.36%) SQL Server Analysis Services
4 1 (0.36%) SQL Server Reporting Services
4 1 (0.36%) BusinessObjects
4 1 (0.36%) Crystal Reports
4 1 (0.36%) SAP HANA
General
1 66 (24.09%) Finance
2 20 (7.30%) Manufacturing
3 18 (6.57%) Law
4 13 (4.74%) Legal
5 10 (3.65%) Banking
6 8 (2.92%) Telecoms
7 5 (1.82%) Marketing
7 5 (1.82%) French Language
7 5 (1.82%) German Language
8 4 (1.46%) Games
9 3 (1.09%) Retail
9 3 (1.09%) Investment Banking
10 2 (0.73%) Automotive
11 1 (0.36%) Billing
11 1 (0.36%) Back Office
11 1 (0.36%) Aerospace
Job Titles
1 57 (20.80%) Service Manager
2 45 (16.42%) Analyst
3 25 (9.12%) Services Delivery Manager
3 25 (9.12%) Delivery Manager
4 19 (6.93%) Support Engineer
5 17 (6.20%) Transition Manager
6 14 (5.11%) Service Analyst
6 14 (5.11%) Project Manager
7 13 (4.74%) Senior Manager
8 12 (4.38%) Consultant
9 10 (3.65%) Network Analyst
10 9 (3.28%) Problem Manager
10 9 (3.28%) Service Management Analyst
10 9 (3.28%) Senior Service Manager
10 9 (3.28%) Head of Service Delivery
11 8 (2.92%) Service Transition Manager
11 8 (2.92%) Graduate
11 8 (2.92%) Architect
11 8 (2.92%) Support Analyst
12 7 (2.55%) 3rd Line Support
Libraries, Frameworks & Software Standards
1 11 (4.01%) .NET
2 10 (3.65%) J2EE
3 7 (2.55%) XML
4 5 (1.82%) Flash
4 5 (1.82%) HTML
5 4 (1.46%) D-Bus
5 4 (1.46%) JMS
6 1 (0.36%) Velocity
6 1 (0.36%) COM
Miscellaneous
1 23 (8.39%) Analytical Skills
2 22 (8.03%) Life Science
3 11 (4.01%) Management Information System
4 6 (2.19%) PMI
4 6 (2.19%) Statistics
5 5 (1.82%) CMDB
5 5 (1.82%) GIS
5 5 (1.82%) Mobile Computing
6 2 (0.73%) FMCG
6 2 (0.73%) Performance Metrics
6 2 (0.73%) Wiki
6 2 (0.73%) Credit Risk
6 2 (0.73%) Replication
7 1 (0.36%) CESG
7 1 (0.36%) PDA
7 1 (0.36%) Thin Client
7 1 (0.36%) Blackberry
7 1 (0.36%) Mainframe
7 1 (0.36%) Fat Client
7 1 (0.36%) Mathematics
Operating Systems
1 37 (13.50%) Windows
2 17 (6.20%) UNIX
3 16 (5.84%) Linux
4 8 (2.92%) Windows Server 2003
5 7 (2.55%) Red Hat Enterprise Linux
5 7 (2.55%) Windows 7
6 6 (2.19%) Windows XP
7 5 (1.82%) Solaris
8 4 (1.46%) Windows 2000 Server
9 3 (1.09%) Windows Vista
9 3 (1.09%) Windows Server 2008
10 1 (0.36%) Windows 8
10 1 (0.36%) Windows Server 2012
Processes & Methodologies
1 204 (74.45%) ITIL
2 84 (30.66%) Service Delivery
3 60 (21.90%) Project Management
4 52 (18.98%) Problem Management
5 50 (18.25%) Change Management
6 48 (17.52%) Stakeholder Management
7 45 (16.42%) ITSM
8 43 (15.69%) Incident Management
9 40 (14.60%) PRINCE2
10 25 (9.12%) Continuous Improvement
11 23 (8.39%) Root Cause Analysis
12 17 (6.20%) Process Management
12 17 (6.20%) Supplier Management
13 16 (5.84%) Risk Management
13 16 (5.84%) Capacity Planning
14 15 (5.47%) Business Development
14 15 (5.47%) Transition Management
15 13 (4.74%) Release Management
15 13 (4.74%) Performance Management
16 11 (4.01%) Time Management
Programming Languages
1 24 (8.76%) SQL
2 9 (3.28%) Perl
3 5 (1.82%) Python
3 5 (1.82%) PowerShell
4 2 (0.73%) C
5 1 (0.36%) Java
5 1 (0.36%) PL/SQL
5 1 (0.36%) T-SQL
5 1 (0.36%) ABAP
5 1 (0.36%) VBA
Qualifications
1 50 (18.25%) ITIL Certification
2 34 (12.41%) Degree
3 22 (8.03%) Security Cleared
4 21 (7.66%) SC Cleared
5 14 (5.11%) ISEB
6 6 (2.19%) VCP4
7 5 (1.82%) Cisco Certification
7 5 (1.82%) PMP
8 3 (1.09%) CCNP
8 3 (1.09%) CCNA
8 3 (1.09%) ITIL Foundation Certificate
9 2 (0.73%) HNC
9 2 (0.73%) HND
9 2 (0.73%) MCSE
9 2 (0.73%) Microsoft Certification
9 2 (0.73%) PRINCE2 Certification
9 2 (0.73%) CISSP
9 2 (0.73%) PRINCE2 Practitioner
9 2 (0.73%) VMware Certified Professional (VCP)
10 1 (0.36%) CISMP
Quality Assurance & Compliance
1 51 (18.61%) SLA
2 3 (1.09%) QA
3 2 (0.73%) ISO/IEC 27001
4 1 (0.36%) PCI DSS
4 1 (0.36%) Sarbanes-Oxley
System Software
1 21 (7.66%) Active Directory
2 12 (4.38%) VMware Infrastructure
3 6 (2.19%) XenApp
4 1 (0.36%) XenServer
4 1 (0.36%) vSphere
4 1 (0.36%) VMware ESX
4 1 (0.36%) Xen
4 1 (0.36%) Citrix Presentation Server
Systems Management
1 11 (4.01%) SCOM
2 7 (2.55%) Unicenter
3 5 (1.82%) Tivoli
3 5 (1.82%) Nagios
3 5 (1.82%) Ansible
3 5 (1.82%) BladeLogic
3 5 (1.82%) SCCM
4 2 (0.73%) Control-M
5 1 (0.36%) Norton AntiVirus
5 1 (0.36%) WSUS
Vendors
1 32 (11.68%) Cisco
2 28 (10.22%) Microsoft
3 18 (6.57%) Oracle
3 18 (6.57%) Citrix
4 16 (5.84%) VMware
5 15 (5.47%) CheckPoint
5 15 (5.47%) SAP
6 13 (4.74%) Websense
7 12 (4.38%) Riverbed
7 12 (4.38%) SolarWinds
7 12 (4.38%) F5
8 9 (3.28%) NetApp
8 9 (3.28%) Dell
9 7 (2.55%) Remedy
10 6 (2.19%) Avaya
11 4 (1.46%) BMC
11 4 (1.46%) ServiceNow
12 3 (1.09%) LANDesk
12 3 (1.09%) Salesforce.com
12 3 (1.09%) Sun
West Midlands
ARC IT Recruitment Ltd
Salary: £26000 Per Annum
Posted: 11 hours ago
Coventry
Capita - ITIN
Salary: £42000.00 - £47000.00 per annum
Posted: 13 hours ago
West Midlands
Harvey Nash plc
Salary: Car, Bonus, Pension
Posted: Yesterday
Hereford, West Midlands, United Kingdom
Herefordshire Housing
Salary: £27,805 per annum
Posted: 2 days ago
Nuneaton, Warwickshire
Oodles Jobs
Posted: 2 days ago
Coventry, West Midlands (County)
set2recruit
Salary: From £75,000 to £95,000 per annum + car + bonus + benefits
Posted: 3 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 4 days ago
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 4 days ago
Cannock, Staffordshire
Evolution Recruitment Solutions
Salary: 30,000 - 35,000 + upto 17.5% bonus
Posted: 4 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive + Benefits
Posted: 7 days ago
Warwickshire
Hays IT - Uk Posting account
Salary: £65000.00 per annum + excellent benefits package
Posted: 8 days ago
Birmingham, West Midlands (County)
SCC
Salary: Excellent Salary + Car + Bonus
Posted: 9 days ago
Coventry
Hays IT - Uk Posting account
Salary: £55000.00 - £65000.00 per annum + Car + extensive benefits
Posted: 21 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: 22 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: 22 days ago