The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 96 94 109
Rank change year-on-year
-2 +15
Permanent jobs citing Service Management 137 120 95
As % of all permanent IT jobs located in the West Midlands 2.56% 2.47% 2.01%
As % of the Processes & Methodologies category 3.08% 3.16% 2.67%
Number of salaries quoted 119 93 78
Average salary £47,500 £40,000 £45,000
Average salary % change year-on-year
+18.75% -11.11%
90% offered a salary of more than £27,500 £23,200 £29,500
10% offered a salary of more than £70,000 £56,500 £65,000
UK excluding London average salary £44,000 £45,000 £42,500
% change year-on-year
-2.22% +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4450 3800 3562
As % of all permanent IT jobs located in the West Midlands 83.10% 78.37% 75.42%
Number of salaries quoted 3886 3138 3106
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £28,000 £26,000 £28,500
10% offered a salary of more than £65,000 £55,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 29 December 2014.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 77 £50,000 +11.11% 3
Warwickshire -1 17 £42,500 -12.82%
Coventry -18 10 £55,000 +83.33% 1
Shropshire +1 8 £40,000 +14.28%
Staffordshire +3 7 £50,000 +100.00%
Solihull -2 7 £38,000 +72.72%
Dudley -2 4 £25,000 -33.33%
Wolverhampton -5 3 £24,000 -
Walsall - 3 £23,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 December 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 240 (81.08%) ITIL
2 84 (28.38%) Service Delivery
3 61 (20.61%) Finance
4 60 (20.27%) Incident Management
4 60 (20.27%) Problem Management
5 59 (19.93%) Change Management
6 48 (16.22%) Project Management
7 47 (15.88%) SLA
7 47 (15.88%) Degree
8 44 (14.86%) Stakeholder Management
9 43 (14.53%) ITSM
10 40 (13.51%) ITIL Certification
11 37 (12.50%) Microsoft
11 37 (12.50%) PRINCE2
12 34 (11.49%) Windows
13 33 (11.15%) Cisco
14 31 (10.47%) Analytical Skills
15 27 (9.12%) Security Cleared
16 25 (8.45%) UNIX
17 22 (7.43%) Continuous Improvement
17 22 (7.43%) Capacity Management
17 22 (7.43%) People Management
18 21 (7.09%) SC Cleared
18 21 (7.09%) VPN
19 20 (6.76%) Supplier Management
20 19 (6.42%) Law
20 19 (6.42%) Citrix
20 19 (6.42%) Release Management
20 19 (6.42%) Life Science
20 19 (6.42%) Capacity Planning

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 December 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 12 (4.05%) MS Exchange
2 8 (2.70%) SharePoint
3 3 (1.01%) Exchange Server 2010
4 2 (0.68%) Tomcat
4 2 (0.68%) CMS
5 1 (0.34%) Exchange Server 2000
5 1 (0.34%) Exchange Server 2003
5 1 (0.34%) Exchange Server 2007
5 1 (0.34%) IIS
5 1 (0.34%) Apache
5 1 (0.34%) Blackberry Enterprise Server
Applications
1 18 (6.08%) MS Excel
2 10 (3.38%) MS Office
2 10 (3.38%) MS PowerPoint
3 4 (1.35%) MS Visio
Business Applications
1 15 (5.07%) assyst
2 3 (1.01%) Dynamics AX
2 3 (1.01%) Remedy ITSM
3 1 (0.34%) SAP ECC
3 1 (0.34%) Dynamics NAV
Cloud Services
1 1 (0.34%) Cloud Computing
1 1 (0.34%) Microsoft Azure
1 1 (0.34%) SaaS
1 1 (0.34%) PaaS
1 1 (0.34%) IaaS
Communications & Networking
1 21 (7.09%) VPN
2 18 (6.08%) Firewall
3 14 (4.73%) Wireless
3 14 (4.73%) MPLS
4 13 (4.39%) Cisco ASA
5 12 (4.05%) Broadband
6 9 (3.04%) LAN
6 9 (3.04%) WAN
7 7 (2.36%) PBX
8 6 (2.03%) TETRA
8 6 (2.03%) 4G
9 5 (1.69%) DNS
9 5 (1.69%) DHCP
10 4 (1.35%) GPRS
10 4 (1.35%) PABX
11 3 (1.01%) VLAN
11 3 (1.01%) Network Security
11 3 (1.01%) Internet
11 3 (1.01%) WLAN
11 3 (1.01%) TCP/IP
Database & Business Intelligence
1 11 (3.72%) SQL Server
2 6 (2.03%) SQL Server 2008
3 5 (1.69%) SQL Server Reporting Services
3 5 (1.69%) SQL Server Integration Services
4 4 (1.35%) MarkLogic
5 2 (0.68%) Oracle Database
5 2 (0.68%) Crystal Reports
6 1 (0.34%) RDBMS
6 1 (0.34%) SQL Server 2000
6 1 (0.34%) SQL Server Analysis Services
6 1 (0.34%) SQL Server 2005
6 1 (0.34%) Relational Database
Development Applications
1 4 (1.35%) Visual Studio
1 4 (1.35%) Team Foundation Server
General
1 61 (20.61%) Finance
2 19 (6.42%) Law
3 16 (5.41%) Banking
4 15 (5.07%) Telecoms
5 13 (4.39%) Manufacturing
6 12 (4.05%) Legal
7 7 (2.36%) Investment Banking
8 4 (1.35%) Retail
9 3 (1.01%) Marketing
9 3 (1.01%) Games
9 3 (1.01%) Aerospace
10 2 (0.68%) Automotive
10 2 (0.68%) Back Office
11 1 (0.34%) Billing
Job Titles
1 53 (17.91%) Service Manager
2 45 (15.20%) Analyst
3 27 (9.12%) Delivery Manager
4 24 (8.11%) Services Delivery Manager
5 23 (7.77%) Architect
6 22 (7.43%) Transition Manager
7 19 (6.42%) Support Engineer
8 18 (6.08%) Senior Manager
9 17 (5.74%) Service Analyst
10 14 (4.73%) Service Transition Manager
11 13 (4.39%) Senior Service Manager
12 12 (4.05%) Service Management Analyst
12 12 (4.05%) Project Manager
13 11 (3.72%) Team Leader
14 10 (3.38%) Support Analyst
14 10 (3.38%) Network Analyst
15 9 (3.04%) Desktop Support
15 9 (3.04%) Desktop Support Engineer
15 9 (3.04%) Desktop Engineer
16 8 (2.70%) Change Manager
Libraries, Frameworks & Software Standards
1 8 (2.70%) Middleware
2 6 (2.03%) .NET
3 5 (1.69%) Flash
4 4 (1.35%) JMS
4 4 (1.35%) .NET Framework
4 4 (1.35%) WCF
4 4 (1.35%) D-Bus
5 3 (1.01%) XML
6 2 (0.68%) HTML
6 2 (0.68%) CSS
Miscellaneous
1 31 (10.47%) Analytical Skills
2 19 (6.42%) Life Science
3 16 (5.41%) CMDB
4 11 (3.72%) Management Information System
5 7 (2.36%) Mobile Computing
6 5 (1.69%) Statistics
7 3 (1.01%) Performance Metrics
7 3 (1.01%) Replication
7 3 (1.01%) GIS
8 2 (0.68%) Mainframe
8 2 (0.68%) Credit Risk
9 1 (0.34%) Fat Client
9 1 (0.34%) FMCG
9 1 (0.34%) Social Media
9 1 (0.34%) Enterprise Storage
9 1 (0.34%) Wiki
9 1 (0.34%) Social Network
9 1 (0.34%) PMI
9 1 (0.34%) Thin Client
9 1 (0.34%) Blackberry
Operating Systems
1 34 (11.49%) Windows
2 25 (8.45%) UNIX
3 9 (3.04%) Windows 7
4 7 (2.36%) Linux
5 6 (2.03%) Windows Server 2003
6 5 (1.69%) Windows XP
7 4 (1.35%) Windows Server 2008
7 4 (1.35%) Windows 2000 Server
7 4 (1.35%) Red Hat Enterprise Linux
8 2 (0.68%) Windows Vista
9 1 (0.34%) Windows 8
9 1 (0.34%) Windows Server 2012
Processes & Methodologies
1 240 (81.08%) ITIL
2 84 (28.38%) Service Delivery
3 60 (20.27%) Incident Management
3 60 (20.27%) Problem Management
4 59 (19.93%) Change Management
5 48 (16.22%) Project Management
6 44 (14.86%) Stakeholder Management
7 43 (14.53%) ITSM
8 37 (12.50%) PRINCE2
9 22 (7.43%) Continuous Improvement
9 22 (7.43%) Capacity Management
9 22 (7.43%) People Management
10 20 (6.76%) Supplier Management
11 19 (6.42%) Release Management
11 19 (6.42%) Capacity Planning
12 18 (6.08%) Transition Management
13 17 (5.74%) Root Cause Analysis
13 17 (5.74%) Matrix Management
13 17 (5.74%) Migration
14 16 (5.41%) Business Development
Programming Languages
1 14 (4.73%) SQL
2 4 (1.35%) Perl
2 4 (1.35%) C#
3 2 (0.68%) JavaScript
4 1 (0.34%) C
4 1 (0.34%) Java
4 1 (0.34%) ABAP
4 1 (0.34%) VBA
Qualifications
1 47 (15.88%) Degree
2 40 (13.51%) ITIL Certification
3 27 (9.12%) Security Cleared
4 21 (7.09%) SC Cleared
5 17 (5.74%) ISEB
6 9 (3.04%) ITIL Foundation Certificate
7 7 (2.36%) Microsoft Certification
7 7 (2.36%) HND
8 6 (2.03%) HNC
8 6 (2.03%) Cisco Certification
9 5 (1.69%) CCNA
10 4 (1.35%) MCSD
10 4 (1.35%) CISSP
11 3 (1.01%) PRINCE2 Certification
11 3 (1.01%) CCNP
11 3 (1.01%) MCSE
11 3 (1.01%) PRINCE2 Practitioner
12 2 (0.68%) CCIE
12 2 (0.68%) PMI Certification
13 1 (0.34%) CISM
Quality Assurance & Compliance
1 47 (15.88%) SLA
2 3 (1.01%) QA
3 2 (0.68%) Sarbanes-Oxley
4 1 (0.34%) COBIT
4 1 (0.34%) PCI DSS
4 1 (0.34%) Data Quality
System Software
1 18 (6.08%) Active Directory
2 11 (3.72%) VMware Infrastructure
3 10 (3.38%) XenApp
4 1 (0.34%) XenServer
4 1 (0.34%) vSphere
4 1 (0.34%) VMware ESX
4 1 (0.34%) Xen
4 1 (0.34%) Citrix Presentation Server
Systems Management
1 9 (3.04%) SCOM
2 3 (1.01%) SCCM
3 2 (0.68%) Unicenter
4 1 (0.34%) Norton AntiVirus
4 1 (0.34%) BladeLogic
4 1 (0.34%) WSUS
Vendors
1 37 (12.50%) Microsoft
2 33 (11.15%) Cisco
3 19 (6.42%) Citrix
4 17 (5.74%) VMware
5 15 (5.07%) CheckPoint
6 14 (4.73%) BMC
7 13 (4.39%) Websense
8 12 (4.05%) Riverbed
8 12 (4.05%) SolarWinds
8 12 (4.05%) F5
9 8 (2.70%) Oracle
10 7 (2.36%) Remedy
11 6 (2.03%) SAP
11 6 (2.03%) Dell
12 5 (1.69%) Avaya
12 5 (1.69%) NetApp
12 5 (1.69%) ServiceNow
13 3 (1.01%) LANDesk
13 3 (1.01%) ION Trading
13 3 (1.01%) Sun
Coventry, West Midlands (County)
@ITS
Salary: From £50,000 to £55,000 per annum + Bonus + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
@ITS
Salary: From £50,000 to £55,000 per annum + Car + Bonus + Benefits
Posted: 12 days ago
Birmingham, West Midlands (County)
SCC
Posted: 17 days ago
Birmingham, West Midlands (County)
Vodafone
Salary: Competitive
Posted: 19 days ago