Service Management Jobs in the West Midlands
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Service Management
Rank 91 103 99
Rank change year-on-year
+12 -4
Permanent jobs citing Service Management 121 87 82
As % of all permanent IT jobs located in the West Midlands 2.407% 1.909% 1.965%
As % of the Processes & Methodologies category 3.210% 2.751% 2.846%
Number of salaries quoted 98 76 61
Average salary £37,500 £50,000 £38,500
Average salary % change year-on-year
-25.00% +29.87%
90% offered a salary of more than £22,018 £28,750 £30,000
10% offered a salary of more than £60,000 £73,750 £55,000
UK excluding London average salary £42,500 £43,500 £45,000
% change year-on-year
-2.29% -3.33%
All Processes & Methodologies
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category		 3770 3162 2881
As % of all permanent IT jobs located in the West Midlands 74.98% 69.37% 69.06%
Number of salaries quoted 3158 2737 2424
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £26,500 £27,500
10% offered a salary of more than £60,000 £62,500 £62,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
England

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

West Midlands Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

West Midlands Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 24 May 2013.

West Midlands Service Management Salary Histogram

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
Staffordshire +38 42 £35,000 -12.50%
Birmingham -35 28 £45,000 -25.00%
Warwickshire +12 14 £22,500 -30.76%
Coventry -25 6 £32,500 -21.21%
Solihull - 6 £37,745 -
Dudley +4 4 £17,750 -11.25%
Wolverhampton - 3 £28,750 -
Shropshire - 2 £60,000 -
Worcestershire +2 1 £32,500 -31.57%
Service Management
England

Service Management
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 166 (70.04%) ITIL
2 63 (26.58%) Service Delivery
3 61 (25.74%) PRINCE2
4 50 (21.10%) Degree
5 44 (18.57%) Sarbanes-Oxley
6 40 (16.88%) Microsoft
7 38 (16.03%) SLA
8 36 (15.19%) Project Management
9 32 (13.50%) Finance
10 28 (11.81%) Windows
11 26 (10.97%) CRM
12 25 (10.55%) Programme Management
13 24 (10.13%) Microsoft Certification
14 23 (9.705%) Continuous Improvement
15 22 (9.283%) SQL Server
16 20 (8.439%) MCSE
16 20 (8.439%) ITSM
17 19 (8.017%) Change Management
17 19 (8.017%) SQL
17 19 (8.017%) Release Management
18 18 (7.595%) .NET
18 18 (7.595%) UNIX
18 18 (7.595%) Six Sigma
18 18 (7.595%) SAN
19 17 (7.173%) ITIL Certification
19 17 (7.173%) Data Modelling
19 17 (7.173%) TOGAF
19 17 (7.173%) SQL Server Reporting Services
19 17 (7.173%) PRINCE2 Practitioner
19 17 (7.173%) Marketing

Service Management
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 18 (7.595%) .NET
2 6 (2.532%) .NET Framework
2 6 (2.532%) ASP.NET
3 4 (1.688%) ASP
4 3 (1.266%) Web Services
4 3 (1.266%) XML
4 3 (1.266%) DHTML
4 3 (1.266%) HTML
4 3 (1.266%) CGI
4 3 (1.266%) WF
5 2 (0.844%) WCF
5 2 (0.844%) WPF
5 2 (0.844%) ODBC
6 1 (0.422%) Middleware
6 1 (0.422%) COM
Application Platforms
1 14 (5.907%) SharePoint
2 12 (5.063%) MS Exchange
3 8 (3.376%) SharePoint 2010
3 8 (3.376%) Windows Azure
4 7 (2.954%) BizTalk Server
5 2 (0.844%) Lync
5 2 (0.844%) Oracle SOA Suite
5 2 (0.844%) Lotus Notes
6 1 (0.422%) Blackberry Enterprise Server
6 1 (0.422%) Exchange Server 2003
6 1 (0.422%) Exchange Server 2010
Applications
1 12 (5.063%) MS Excel
2 8 (3.376%) MS Office
3 3 (1.266%) MS Visio
4 2 (0.844%) Spreadsheet
5 1 (0.422%) MS Project
5 1 (0.422%) MS PowerPoint
Business Applications
1 11 (4.641%) Dynamics CRM
2 3 (1.266%) Remedy ITSM
3 2 (0.844%) Oracle Retail
4 1 (0.422%) SAP HR
4 1 (0.422%) SAP Payroll
4 1 (0.422%) SAP HCM
4 1 (0.422%) assyst
Communications & Networking
1 18 (7.595%) SAN
2 16 (6.751%) LAN
3 15 (6.329%) WAN
4 10 (4.219%) Firewall
5 7 (2.954%) MPLS
5 7 (2.954%) Internet
6 6 (2.532%) Wireless
7 5 (2.110%) Ethernet
7 5 (2.110%) HTTP
8 4 (1.688%) TCP/IP
9 3 (1.266%) VPN
10 2 (0.844%) WAAS
10 2 (0.844%) Unified Communications
10 2 (0.844%) Cisco IPT
10 2 (0.844%) VPLS
10 2 (0.844%) IP Telephony
10 2 (0.844%) ADSL
10 2 (0.844%) PBX
10 2 (0.844%) VoIP
10 2 (0.844%) Intranet
Database & Business Intelligence
1 22 (9.283%) SQL Server
2 17 (7.173%) SQL Server Reporting Services
3 12 (5.063%) SQL Server Analysis Services
4 8 (3.376%) Microsoft Analysis Services
5 6 (2.532%) SQL Server Integration Services
6 3 (1.266%) SQL Server 2008
7 2 (0.844%) SQL Server 2012
7 2 (0.844%) Oracle BI EE
7 2 (0.844%) Data Warehouse
7 2 (0.844%) RDBMS
8 1 (0.422%) PostgreSQL
Development Applications
1 4 (1.688%) Visual Studio
2 2 (0.844%) Subversion
3 1 (0.422%) Team Foundation Server
General
1 32 (13.50%) Finance
2 17 (7.173%) Marketing
3 9 (3.797%) Retail
4 8 (3.376%) Telecoms
5 7 (2.954%) Back Office
6 5 (2.110%) Investment Banking
6 5 (2.110%) Banking
6 5 (2.110%) Legal
7 3 (1.266%) Automotive
8 2 (0.844%) Manufacturing
9 1 (0.422%) Local Government
9 1 (0.422%) French Language
9 1 (0.422%) German Language
Job Titles
1 46 (19.41%) Analyst
2 29 (12.24%) Service Manager
3 26 (10.97%) Architect
4 20 (8.439%) Project Manager
5 18 (7.595%) Consultant
6 15 (6.329%) Functional Consultant
6 15 (6.329%) Systems Integrator
6 15 (6.329%) SaaS Consultant
7 14 (5.907%) Delivery Manager
8 13 (5.485%) Developer
9 12 (5.063%) Infrastructure Manager
10 11 (4.641%) Service Analyst
10 11 (4.641%) Services Delivery Manager
11 10 (4.219%) CRM Architect
11 10 (4.219%) Storage Engineer
12 8 (3.376%) Software Manager
12 8 (3.376%) Support Analyst
12 8 (3.376%) Coordinator
13 7 (2.954%) Junior
14 6 (2.532%) Data Centre Architect
Miscellaneous
1 15 (6.329%) SaaS
2 12 (5.063%) Management Information System
3 6 (2.532%) NHS
4 5 (2.110%) PMI
4 5 (2.110%) CLARiiON
4 5 (2.110%) Computer Science
4 5 (2.110%) Celerra
4 5 (2.110%) Statistics
5 4 (1.688%) Derivative
5 4 (1.688%) Credit Risk
5 4 (1.688%) Fixed Income
6 3 (1.266%) Data Protection Act
7 2 (0.844%) Enterprise Software
7 2 (0.844%) Blackberry
8 1 (0.422%) e-Health
8 1 (0.422%) Replication
8 1 (0.422%) CMDB
8 1 (0.422%) PDA
8 1 (0.422%) iPad
8 1 (0.422%) Digital Media
Operating Systems
1 28 (11.81%) Windows
2 18 (7.595%) UNIX
3 7 (2.954%) Linux
4 5 (2.110%) Windows 7
5 3 (1.266%) Windows Server 2003
5 3 (1.266%) Windows XP
6 2 (0.844%) Windows Server 2008
6 2 (0.844%) Windows 8
6 2 (0.844%) Windows NT
6 2 (0.844%) Solaris
6 2 (0.844%) MVS
7 1 (0.422%) Windows Phone
7 1 (0.422%) Windows Vista
7 1 (0.422%) Windows Phone 7
7 1 (0.422%) Apple iOS
7 1 (0.422%) Android
Processes & Methodologies
1 166 (70.04%) ITIL
2 63 (26.58%) Service Delivery
3 61 (25.74%) PRINCE2
4 36 (15.19%) Project Management
5 26 (10.97%) CRM
6 25 (10.55%) Programme Management
7 23 (9.705%) Continuous Improvement
8 20 (8.439%) ITSM
9 19 (8.017%) Change Management
9 19 (8.017%) Release Management
10 18 (7.595%) Six Sigma
11 17 (7.173%) Data Modelling
11 17 (7.173%) TOGAF
11 17 (7.173%) Business Development
12 15 (6.329%) Configuration Management
13 14 (5.907%) Incident Management
13 14 (5.907%) Migration
14 13 (5.485%) ITIL V3
15 12 (5.063%) Root Cause Analysis
15 12 (5.063%) Business Intelligence
Programming Languages
1 19 (8.017%) SQL
2 10 (4.219%) C#
3 7 (2.954%) VB.NET
4 6 (2.532%) Java
4 6 (2.532%) JavaScript
5 3 (1.266%) PHP
5 3 (1.266%) PL/SQL
5 3 (1.266%) T-SQL
5 3 (1.266%) VBScript
6 2 (0.844%) Bash shell
6 2 (0.844%) PowerShell
6 2 (0.844%) Korn
6 2 (0.844%) VB
6 2 (0.844%) C++
6 2 (0.844%) Perl
7 1 (0.422%) Shell Script
7 1 (0.422%) ABAP
7 1 (0.422%) Python
7 1 (0.422%) UniBasic
Qualifications
1 50 (21.10%) Degree
2 24 (10.13%) Microsoft Certification
3 20 (8.439%) MCSE
4 17 (7.173%) ITIL Certification
4 17 (7.173%) PRINCE2 Practitioner
5 9 (3.797%) Security Cleared
6 7 (2.954%) SC Cleared
7 6 (2.532%) PRINCE2 Certification
8 5 (2.110%) Cisco Certification
8 5 (2.110%) PMI Certification
9 4 (1.688%) CCNP
9 4 (1.688%) ISEB
10 2 (0.844%) MCP
10 2 (0.844%) MCSD
10 2 (0.844%) CCNA
11 1 (0.422%) Citrix Certification
11 1 (0.422%) MCSA
11 1 (0.422%) MCITP
11 1 (0.422%) CCAA
Quality Assurance & Compliance
1 44 (18.57%) Sarbanes-Oxley
2 38 (16.03%) SLA
3 13 (5.485%) ISO/IEC 20000
4 4 (1.688%) Data Quality
5 2 (0.844%) COBIT
5 2 (0.844%) ISO/IEC 27001
6 1 (0.422%) ISO 9001
System Software
1 6 (2.532%) Active Directory
2 2 (0.844%) VMware Infrastructure
3 1 (0.422%) VMware ESX
3 1 (0.422%) XenApp
3 1 (0.422%) XenDesktop
3 1 (0.422%) vSphere
Systems Management
1 1 (0.422%) Tivoli Storage Manager
1 1 (0.422%) Systems Management Server (SMS)
1 1 (0.422%) NetBackup
1 1 (0.422%) SCCM
1 1 (0.422%) SCOM
1 1 (0.422%) WSUS
Vendors
1 40 (16.88%) Microsoft
2 16 (6.751%) HP
3 15 (6.329%) EMC
3 15 (6.329%) NetApp
3 15 (6.329%) Salesforce.com
3 15 (6.329%) Cisco
3 15 (6.329%) Brocade
4 14 (5.907%) Oracle
5 13 (5.485%) Citrix
6 7 (2.954%) Remedy
7 6 (2.532%) VMware
7 6 (2.532%) SAP
8 5 (2.110%) Dell
8 5 (2.110%) 3PAR
9 4 (1.688%) Fujitsu
10 3 (1.266%) Reuters
10 3 (1.266%) Bloomberg
10 3 (1.266%) Twitter
11 2 (0.844%) Endeca
11 2 (0.844%) BT
Vendor Manager
West Midlands
Our client is a global major corporate organisation based in the Midlands- They require a high calibre proven Vendor Manager to join their Service Delivery team and manage...
Michael Page International
Salary: GBP80000 to GBP90000 per annum
Posted: 21 May 2013
Service Delivery Manager
Birmingham, West Midlands (County)
Service Management (West Midlands base - roving role) - My client, a specialist consultancy, are looking for a commercially aware Service Delivery Manager. The SDM must have ITIL qualifications and...
Experis IT
Salary: £40000 - £48000 per annum + car allowance + bens
Posted: 23 May 2013
Service Level Management Specialist Financial Services
Birmingham, West Midlands (County)
Working as a Senior Member of a small team, you will be tasked with managing and measuring the performance of the service management function, and to propose solutions...
Aston Carter
Salary: £40000 - £50000 per annum + Bonus & Benefits
Posted: 18 May 2013
Operational Acceptance Manager
Birmingham
Necessary Experience: Have an in-depth understanding of service verification and validation specifically in non-functional testing, preferably holding a software testing foundation qualification... Experience of working with...
Scope AT
Salary: Competitive salary + bonus and benifits
Posted: 13 May 2013
Contract Service Manager
Warwick, West Midlands
Contract Service ManagerContract Service Manager required to join one of the UK's leading communication companies at their UK head office, with over 1500 employees and turnover of...
Fulcrum Telecom
Salary: £48000.00 - £52000.00 per annum + Car Allowance
Posted: 17 May 2013
Operation Accetance Manager
Birmingham, West Midlands
Your overall responsibility will be to oversee the implementation of new products and services within a PRINCE2/ITIL environment to ensure their operational readiness at go live. You...
Harvey Nash plc
Salary: £45000 - £55000 per annum + + Bonus + Benefits
Posted: 27 April 2013
Infrastructure Project Manager NHS to £40k, Surrey
Staffordshire
Infrastructure Project Manager (NHS) required by Staffordshire based NHS Trust to effectively project and technically manage the delivery of a single and simplified network infrastructure into the Trust ...
Experis IT
Salary: £40000 per annum
Posted: 17 May 2013
Business Engagement
Birmingham, West Midlands
The role requires a Business Engagement Manager with experience of working within the Service Management or Support Services industries to engage with the business functions and liaise with...
Mint
Salary: £40000 - £45000 per annum + Car + Benefits
Posted: 9 May 2013
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Last Updated Friday 24 May 2013
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