The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 25 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Service Management
Rank 55 87 107
Rank change year-on-year
+32 +20
Permanent jobs citing Service Management 262 169 130
As % of all permanent IT jobs located in the West Midlands 4.49% 2.95% 2.36%
As % of the Processes & Methodologies category 5.14% 3.39% 2.83%
Number of salaries quoted 176 105 100
Median salary £42,765 £45,000 £55,000
Median salary % change year-on-year
-4.96% -18.18%
90% offered a salary of more than £22,500 £24,690 £31,416
10% offered a salary of more than £72,500 £68,750 £70,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5097 4985 4594
As % of all permanent IT jobs located in the West Midlands 87.28% 87.07% 83.24%
Number of salaries quoted 4012 4058 3808
Median salary £42,500 £42,500 £41,500
Median salary % change year-on-year
- +2.40%
90% offered a salary of more than £27,500 £27,500 £28,000
10% offered a salary of more than £65,000 £65,000 £62,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 25 August 2016.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +30 159 £45,000 -10.00% 8
Coventry 0 24 £36,000 +10.76% 2
Staffordshire +5 13 £35,000 +84.21% 1
Dudley +4 11 £23,500 -53.00%
Warwickshire +7 8 £32,500 +31.63% 2
West Bromwich +5 5 £25,000 -61.53%
Solihull +18 4 £88,750 +97.22%
Walsall - 3 £42,500 -
Worcestershire - 3 £48,000 -
Shropshire -22 2 - - 1
Wolverhampton +1 1 £36,500 -55.75%
Herefordshire - 1 £22,500 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 August 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Management.

1 374 (73.62%) ITIL
2 167 (32.87%) Service Delivery
3 118 (23.23%) Finance
4 114 (22.44%) Data Centre
5 113 (22.24%) Project Management
6 103 (20.28%) Windows
7 96 (18.90%) Change Management
8 89 (17.52%) ITSM
9 86 (16.93%) ITIL V3
10 83 (16.34%) Analytical Skills
11 77 (15.16%) PRINCE2
11 77 (15.16%) ITIL Certification
12 76 (14.96%) Continuous Improvement
13 68 (13.39%) Cisco
14 67 (13.19%) Problem Management
15 63 (12.40%) Microsoft
15 63 (12.40%) ServiceNow
16 62 (12.20%) SLA
16 62 (12.20%) Unix
16 62 (12.20%) VMware
17 58 (11.42%) CMDB
18 56 (11.02%) VMware Infrastructure
19 55 (10.83%) Release Management
20 52 (10.24%) Line Management
21 51 (10.04%) Degree
22 50 (9.84%) Linux
23 49 (9.65%) Retail
24 48 (9.45%) SQL
24 48 (9.45%) MS Excel
25 47 (9.25%) Stakeholder Management

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (3.35%) SharePoint
2 8 (1.57%) OpenStack
3 7 (1.38%) Apache
3 7 (1.38%) Tomcat
4 6 (1.18%) MS Exchange
5 4 (0.79%) IIS
5 4 (0.79%) Office Communications Server
5 4 (0.79%) Skype for Business
6 3 (0.59%) OpenEdge
7 2 (0.39%) Adobe Experience Manager
7 2 (0.39%) CMS
7 2 (0.39%) Exchange Server 2010
7 2 (0.39%) Exchange Server 2013
7 2 (0.39%) WordPress
8 1 (0.20%) IBM Notes
8 1 (0.20%) Moodle
8 1 (0.20%) Oracle Application Server
Applications
1 48 (9.45%) MS Excel
2 30 (5.91%) MS Office
3 3 (0.59%) MS PowerPoint
3 3 (0.59%) MS Visio
Business Applications
1 22 (4.33%) assyst
2 12 (2.36%) Eloqua
2 12 (2.36%) Remedy ITSM
3 2 (0.39%) SAP EHS
3 2 (0.39%) SAP HR
3 2 (0.39%) SAP Payroll
4 1 (0.20%) Oracle EBS
4 1 (0.20%) SAP ERP
Cloud Services
1 33 (6.50%) Microsoft Azure
2 25 (4.92%) Amazon AWS
3 19 (3.74%) IaaS
3 19 (3.74%) PaaS
4 17 (3.35%) Amazon EC2
5 9 (1.77%) SaaS
6 8 (1.57%) Cloud Computing
7 7 (1.38%) Office 365
8 4 (0.79%) GitHub
Communications & Networking
1 30 (5.91%) WAN
2 24 (4.72%) Firewall
3 17 (3.35%) LAN
4 15 (2.95%) DNS
5 14 (2.76%) DHCP
6 12 (2.36%) SAN
7 11 (2.17%) TCP/IP
7 11 (2.17%) Wireless
8 10 (1.97%) Internet
9 9 (1.77%) Cisco Nexus
10 7 (1.38%) LDAP
10 7 (1.38%) Network Security
11 6 (1.18%) IP Telephony
12 5 (0.98%) Intranet
12 5 (0.98%) Wi-Fi
13 4 (0.79%) Cisco ASA
13 4 (0.79%) EIGRP
13 4 (0.79%) Fibre Channel
13 4 (0.79%) OSPF
13 4 (0.79%) VPN
Database & Business Intelligence
1 43 (8.46%) MySQL
2 31 (6.10%) SQL Server
3 17 (3.35%) DB2
4 13 (2.56%) Oracle Database
5 6 (1.18%) Apache Cassandra
5 6 (1.18%) MongoDB
5 6 (1.18%) Neo4j
5 6 (1.18%) NoSQL
6 4 (0.79%) EDRMS
6 4 (0.79%) Relational Database
7 3 (0.59%) Data Warehouse
7 3 (0.59%) RDBMS
7 3 (0.59%) SQL Server 2008
8 1 (0.20%) Big Data
8 1 (0.20%) Crystal Reports
8 1 (0.20%) Oracle Reports
8 1 (0.20%) SQL Server 2005
8 1 (0.20%) SQL Server 2012
Development Applications
1 19 (3.74%) Git (software)
1 19 (3.74%) Jenkins
1 19 (3.74%) Maven
2 13 (2.56%) Ant
2 13 (2.56%) Cucumber
3 12 (2.36%) Eclipse
4 8 (1.57%) Vagrant
5 4 (0.79%) PVCS
5 4 (0.79%) Team Foundation Server
5 4 (0.79%) Visual Studio
6 3 (0.59%) Oracle Forms
7 2 (0.39%) CruiseControl
7 2 (0.39%) NUnit
7 2 (0.39%) Subversion
General
1 118 (23.23%) Finance
2 49 (9.65%) Retail
3 32 (6.30%) Publishing
4 23 (4.53%) Legal
5 22 (4.33%) Manufacturing
6 16 (3.15%) Marketing
7 9 (1.77%) Telecoms
8 4 (0.79%) Banking
9 3 (0.59%) German Language
10 2 (0.39%) Advertising
11 1 (0.20%) Billing
11 1 (0.20%) Law
11 1 (0.20%) Multimedia
Job Titles
1 107 (21.06%) Analyst
2 45 (8.86%) Service Manager
3 39 (7.68%) Service Analyst
4 38 (7.48%) IT Manager
5 31 (6.10%) Delivery Manager
6 28 (5.51%) Services Delivery Manager
7 27 (5.31%) Developer
8 25 (4.92%) Transition Manager
9 24 (4.72%) Problem Manager
10 20 (3.94%) Architect
10 20 (3.94%) Data Centre Engineer
10 20 (3.94%) Monitoring Engineer
10 20 (3.94%) Network Analyst
10 20 (3.94%) Service Management Manager
11 19 (3.74%) Solutions Architect
12 18 (3.54%) Project Manager
13 17 (3.35%) Development Manager
14 16 (3.15%) Administrator
14 16 (3.15%) Senior Manager
14 16 (3.15%) Support Analyst
Libraries, Frameworks & Software Standards
1 36 (7.09%) XML
2 35 (6.89%) HTML
3 34 (6.69%) CSS
4 27 (5.31%) REST
4 27 (5.31%) SOAP
5 25 (4.92%) Web Services
6 24 (4.72%) .NET
7 17 (3.35%) jQuery
8 15 (2.95%) JSON
8 15 (2.95%) Twitter Bootstrap
9 13 (2.56%) Ajax
9 13 (2.56%) AngularJS
9 13 (2.56%) Ruby on Rails
10 12 (2.36%) J2EE
11 11 (2.17%) ELK Stack
11 11 (2.17%) RabbitMQ
11 11 (2.17%) Sensu
12 6 (1.18%) Apache Camel
12 6 (1.18%) Spring
12 6 (1.18%) Spring MVC
Miscellaneous
1 114 (22.44%) Data Centre
2 83 (16.34%) Analytical Skills
3 58 (11.42%) CMDB
4 31 (6.10%) Computer Science
5 30 (5.91%) Management Information System
6 13 (2.56%) Life Science
7 10 (1.97%) Statistics
7 10 (1.97%) Visualisation
8 8 (1.57%) Virtual Team
9 7 (1.38%) Enterprise Storage
10 5 (0.98%) Video Conferencing
11 4 (0.79%) Mathematics
11 4 (0.79%) Physics
12 3 (0.59%) Driving Licence
12 3 (0.59%) Enterprise Software
13 2 (0.39%) Mobile Computing
13 2 (0.39%) Performance Metrics
13 2 (0.39%) Public Cloud
13 2 (0.39%) Security Operations Centre
13 2 (0.39%) Social Media
Operating Systems
1 103 (20.28%) Windows
2 62 (12.20%) Unix
3 50 (9.84%) Linux
4 30 (5.91%) Windows Server
5 15 (2.95%) Red Hat Enterprise Linux
6 13 (2.56%) Windows Server 2012
7 8 (1.57%) Windows Server 2008
8 6 (1.18%) Windows Server 2003
9 5 (0.98%) Windows 7
10 4 (0.79%) Solaris
11 3 (0.59%) Windows 8
12 2 (0.39%) Mac OS X
12 2 (0.39%) Windows XP
13 1 (0.20%) Android
13 1 (0.20%) Apple iOS
13 1 (0.20%) BlackBerry OS
13 1 (0.20%) MVS
13 1 (0.20%) Windows Vista
Processes & Methodologies
1 374 (73.62%) ITIL
2 167 (32.87%) Service Delivery
3 113 (22.24%) Project Management
4 96 (18.90%) Change Management
5 89 (17.52%) ITSM
6 86 (16.93%) ITIL V3
7 77 (15.16%) PRINCE2
8 76 (14.96%) Continuous Improvement
9 67 (13.19%) Problem Management
10 55 (10.83%) Release Management
11 52 (10.24%) Line Management
12 47 (9.25%) Capacity Planning
12 47 (9.25%) Mentoring
12 47 (9.25%) Stakeholder Management
13 42 (8.27%) CRM
14 41 (8.07%) Agile Software Development
15 40 (7.87%) Process Improvement
16 39 (7.68%) Software Engineering
17 38 (7.48%) Configuration Management
18 37 (7.28%) Incident Management
Programming Languages
1 48 (9.45%) SQL
2 38 (7.48%) Java
3 33 (6.50%) JavaScript
4 20 (3.94%) Ruby
5 16 (3.15%) PowerShell
6 10 (1.97%) C#
7 7 (1.38%) VB
8 6 (1.18%) Clojure
8 6 (1.18%) Groovy
8 6 (1.18%) Scala
9 3 (0.59%) C
9 3 (0.59%) Korn
10 2 (0.39%) Lingo
10 2 (0.39%) PHP
10 2 (0.39%) Shell Script
10 2 (0.39%) T-SQL
11 1 (0.20%) Bash Shell
11 1 (0.20%) VBScript
Qualifications
1 77 (15.16%) ITIL Certification
2 51 (10.04%) Degree
3 40 (7.87%) ISEB
4 30 (5.91%) PMI Certification
4 30 (5.91%) PMP
5 28 (5.51%) Cisco Certification
6 26 (5.12%) CCNA
7 16 (3.15%) Microsoft Certification
8 14 (2.76%) Security Cleared
9 13 (2.56%) CCNP
10 11 (2.17%) CISSP
11 10 (1.97%) MCSE
12 6 (1.18%) CISM
13 5 (0.98%) SC Cleared
14 4 (0.79%) MCSA
15 2 (0.39%) CCSA
15 2 (0.39%) CEH
15 2 (0.39%) CISMP
15 2 (0.39%) ITIL Foundation Certificate
15 2 (0.39%) SSCP
Quality Assurance & Compliance
1 62 (12.20%) SLA
2 6 (1.18%) COBIT
2 6 (1.18%) PCI DSS
3 3 (0.59%) ISO/IEC 27001
4 2 (0.39%) QA
5 1 (0.20%) Sarbanes-Oxley
System Software
1 56 (11.02%) VMware Infrastructure
2 39 (7.68%) Active Directory
3 17 (3.35%) Virtual Machines
4 5 (0.98%) Firmware
4 5 (0.98%) Microsoft Virtual Server
4 5 (0.98%) Virtual Servers
5 4 (0.79%) NFS
5 4 (0.79%) Veritas Volume Manager
5 4 (0.79%) XenApp
6 1 (0.20%) Oracle RAC
Systems Management
1 31 (6.10%) SCCM
2 25 (4.92%) SCOM
3 20 (3.94%) Tivoli
4 17 (3.35%) SCVMM
5 12 (2.36%) Puppet
6 11 (2.17%) Graphite
6 11 (2.17%) Uchiwa
7 8 (1.57%) NetBackup
7 8 (1.57%) Packer
7 8 (1.57%) Terraform
8 7 (1.38%) Grafana
9 5 (0.98%) MAILsweeper
9 5 (0.98%) Simpana
10 4 (0.79%) Ansible
10 4 (0.79%) Oracle ZFS
11 3 (0.59%) Data Guard
11 3 (0.59%) Oracle RMAN
12 2 (0.39%) SolarWinds Orion
12 2 (0.39%) WSUS
13 1 (0.20%) Oracle Enterprise Manager
Vendors
1 68 (13.39%) Cisco
2 63 (12.40%) Microsoft
2 63 (12.40%) ServiceNow
3 62 (12.20%) VMware
4 41 (8.07%) Oracle
5 40 (7.87%) Citrix
5 40 (7.87%) NetApp
6 37 (7.28%) HP
6 37 (7.28%) Juniper
7 27 (5.31%) CheckPoint
8 20 (3.94%) IBM
8 20 (3.94%) Remedy
9 19 (3.74%) BMC
10 18 (3.54%) SAP
11 17 (3.35%) EMC
11 17 (3.35%) LANDesk
12 15 (2.95%) Dell
12 15 (2.95%) F5
12 15 (2.95%) Fortinet
13 14 (2.76%) Serena
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £37685.00 - £40961.00 per annum
Posted: 13 hours ago
Birmingham
Jumar Solutions Ltd
Posted: Yesterday
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £30000 per annum
Posted: 3 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Unspecified
Posted: 14 hours ago
Telford, Shropshire
Millshill Recruitment Ltd
Salary: From £24,500 to £28,500 per annum + bonus + bens
Posted: 6 days ago
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: 6 days ago
Birmingham
Ampersand Consulting
Salary: £40000 - £45000 per annum + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Monarch Recruitment
Salary: £25000 - £30000 per annum, Benefits Excellent benefits
Posted: 6 days ago
Stoke-On-Trent, Staffordshire
LA International
Salary: £22000 - £25000 per annum + Benefits
Posted: 6 days ago
Birmingham
aap3
Salary: £40000.00 - £45000.00 per annum + Excellent Benefits
Posted: 20 days ago
Coventry
Computer Futures
Salary: competitive
Posted: 21 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Unspecified
Posted: 13 days ago