The first table below looks at the demand for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 89 109 120
Rank change year-on-year
+20 +11
Permanent jobs citing Service Management 129 102 85
As % of all permanent IT jobs located in the West Midlands 2.41% 1.85% 1.75%
As % of the Processes & Methodologies category 3.18% 2.41% 2.38%
Number of salaries quoted 97 80 75
Average salary £57,500 £44,000 £50,000
Average salary % change year-on-year
+30.68% -12.00%
90% offered a salary of more than £34,000 £26,400 £30,000
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -
Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4056 4241 3575
As % of all permanent IT jobs located in the West Midlands 75.74% 76.83% 73.65%
Number of salaries quoted 3348 3575 3096
Average salary £41,000 £40,000 £39,000
Average salary % change year-on-year
+2.50% +2.56%
90% offered a salary of more than £29,000 £26,500 £27,000
10% offered a salary of more than £65,000 £62,500 £60,000
UK excluding London average salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -
Service Management
England

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 11 July 2014.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +33 65 £60,000 +20.00% 5
Coventry +6 16 £70,000 +75.00% 2
Staffordshire -23 13 £40,000 +14.28%
Warwickshire +21 11 £38,000 +24.59%
West Bromwich +1 11 - -
Solihull -11 4 £41,998 -16.00%
Walsall - 3 £55,000 - 2
Wolverhampton -7 2 £27,750 -3.47%
Worcestershire - 2 £46,250 -
Herefordshire - 1 £31,573 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 11 July 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 181 (75.73%) ITIL
2 85 (35.56%) Project Management
3 76 (31.80%) Service Delivery
4 60 (25.10%) PRINCE2
5 54 (22.59%) Microsoft
6 50 (20.92%) Degree
7 46 (19.25%) SLA
8 44 (18.41%) Finance
9 43 (17.99%) ITSM
10 34 (14.23%) Windows
11 29 (12.13%) Transition Management
12 28 (11.72%) ISEB
13 27 (11.30%) Stakeholder Management
14 26 (10.88%) ITIL Certification
15 25 (10.46%) Business Development
16 24 (10.04%) Microsoft Certification
16 24 (10.04%) MS Excel
17 23 (9.62%) Law
18 22 (9.21%) Windows 7
19 21 (8.79%) Continuous Improvement
19 21 (8.79%) Change Management
19 21 (8.79%) MCSE
19 21 (8.79%) Incident Management
20 19 (7.95%) Manufacturing
20 19 (7.95%) Matrix Management
21 18 (7.53%) UNIX
21 18 (7.53%) Citrix
21 18 (7.53%) WAN
22 17 (7.11%) LAN
22 17 (7.11%) Telecoms

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 11 July 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (5.44%) Blackberry Enterprise Server
2 8 (3.35%) IIS
3 5 (2.09%) SharePoint
4 4 (1.67%) SharePoint 2013
5 2 (0.84%) IBM Notes
5 2 (0.84%) WebSphere
6 1 (0.42%) Lync
6 1 (0.42%) Exchange Server 2010
6 1 (0.42%) Exchange Server 2003
6 1 (0.42%) SharePoint Server
6 1 (0.42%) MS Exchange
6 1 (0.42%) SAS
Applications
1 24 (10.04%) MS Excel
2 10 (4.18%) MS Project
3 6 (2.51%) MS Office
4 4 (1.67%) MS PowerPoint
4 4 (1.67%) InfoPath
5 2 (0.84%) Spreadsheet
5 2 (0.84%) MS Visio
Business Applications
1 5 (2.09%) assyst
2 3 (1.26%) Maximo
2 3 (1.26%) Remedy ITSM
3 2 (0.84%) SAP SD
3 2 (0.84%) SAP CRM
3 2 (0.84%) SAP ERP
4 1 (0.42%) Dynamics NAV
4 1 (0.42%) SAP SM
4 1 (0.42%) Teamcenter
4 1 (0.42%) SAP Retail
Cloud Services
1 1 (0.42%) Cloud Computing
Communications & Networking
1 18 (7.53%) WAN
2 17 (7.11%) LAN
3 14 (5.86%) VoIP
4 12 (5.02%) Broadband
4 12 (5.02%) 3G
5 7 (2.93%) Internet
6 4 (1.67%) TETRA
7 3 (1.26%) 4G
7 3 (1.26%) Firewall
7 3 (1.26%) Ethernet
8 2 (0.84%) Intranet
8 2 (0.84%) Extranet
8 2 (0.84%) MPLS
8 2 (0.84%) Network Security
8 2 (0.84%) Cisco ASA
9 1 (0.42%) NAS
9 1 (0.42%) Unified Communications
9 1 (0.42%) DMVPN
9 1 (0.42%) Cisco Nexus
9 1 (0.42%) F5 BIG-IP LTM
Database & Business Intelligence
1 15 (6.28%) SQL Server Reporting Services
1 15 (6.28%) SQL Server
2 8 (3.35%) SQL Server 2005
3 7 (2.93%) SQL Server Integration Services
4 3 (1.26%) SQL Server Analysis Services
4 3 (1.26%) SQL Server 2008
5 2 (0.84%) DB2
5 2 (0.84%) Crystal Reports
6 1 (0.42%) Oracle Database
Development Applications
1 3 (1.26%) Visual Studio
1 3 (1.26%) Team Foundation Server
1 3 (1.26%) SQL Server Management Studio (SSMS)
General
1 44 (18.41%) Finance
2 23 (9.62%) Law
3 19 (7.95%) Manufacturing
4 17 (7.11%) Telecoms
5 13 (5.44%) Legal
6 10 (4.18%) Retail
7 9 (3.77%) Banking
8 7 (2.93%) Marketing
9 5 (2.09%) Automotive
10 3 (1.26%) Back Office
11 2 (0.84%) Advertising
12 1 (0.42%) Aerospace
12 1 (0.42%) Local Government
Job Titles
1 70 (29.29%) Service Manager
2 36 (15.06%) Transition Manager
3 34 (14.23%) Delivery Manager
4 28 (11.72%) Services Delivery Manager
5 23 (9.62%) Analyst
6 22 (9.21%) Senior Manager
7 21 (8.79%) Service Transition Manager
8 14 (5.86%) Service Analyst
9 13 (5.44%) Senior Service Manager
10 12 (5.02%) Architect
10 12 (5.02%) Service Desk Analyst
11 11 (4.60%) Project Manager
12 10 (4.18%) Consultant
12 10 (4.18%) Technical Design Authority
12 10 (4.18%) IT Services Manager
13 9 (3.77%) Team Leader
14 8 (3.35%) Business Manager
14 8 (3.35%) Implementation Specialist
14 8 (3.35%) Service Desk Team Leader
15 6 (2.51%) Infrastructure Architect
Libraries, Frameworks & Software Standards
1 8 (3.35%) FIX Protocol
2 7 (2.93%) Middleware
3 4 (1.67%) .NET
4 3 (1.26%) .NET Framework
4 3 (1.26%) WCF
5 1 (0.42%) WebSphere Message Broker
5 1 (0.42%) J2EE
5 1 (0.42%) CSS
5 1 (0.42%) Flash
Miscellaneous
1 16 (6.69%) Management Information System
2 14 (5.86%) Blackberry
3 13 (5.44%) PDA
4 9 (3.77%) Clustering
5 8 (3.35%) Thin Client
5 8 (3.35%) Fat Client
6 5 (2.09%) Mobile Computing
7 3 (1.26%) GIS
7 3 (1.26%) Replication
8 2 (0.84%) Handset
8 2 (0.84%) PMI
8 2 (0.84%) Human Factors
8 2 (0.84%) Computer Science
8 2 (0.84%) CMDB
9 1 (0.42%) iPhone
9 1 (0.42%) iPad
Operating Systems
1 34 (14.23%) Windows
2 22 (9.21%) Windows 7
3 18 (7.53%) UNIX
4 15 (6.28%) Windows XP
5 14 (5.86%) Windows Server 2003
6 11 (4.60%) Windows Server 2008
7 2 (0.84%) Linux
7 2 (0.84%) Apple iOS
8 1 (0.42%) Windows 8
8 1 (0.42%) Windows Server 2012
8 1 (0.42%) Windows Phone
8 1 (0.42%) Windows 2000
8 1 (0.42%) Android
8 1 (0.42%) Windows Phone 7
Processes & Methodologies
1 181 (75.73%) ITIL
2 85 (35.56%) Project Management
3 76 (31.80%) Service Delivery
4 60 (25.10%) PRINCE2
5 43 (17.99%) ITSM
6 29 (12.13%) Transition Management
7 27 (11.30%) Stakeholder Management
8 25 (10.46%) Business Development
9 21 (8.79%) Incident Management
9 21 (8.79%) Change Management
9 21 (8.79%) Continuous Improvement
10 19 (7.95%) Matrix Management
11 15 (6.28%) Asset Management
12 14 (5.86%) Project Planning
12 14 (5.86%) Supplier Management
12 14 (5.86%) Problem Management
13 13 (5.44%) ITIL V3
14 12 (5.02%) Network Management
15 10 (4.18%) Release Management
15 10 (4.18%) ERP
Programming Languages
1 15 (6.28%) SQL
2 4 (1.67%) T-SQL
3 3 (1.26%) C#
4 2 (0.84%) C
5 1 (0.42%) Java
5 1 (0.42%) PowerShell
Qualifications
1 50 (20.92%) Degree
2 28 (11.72%) ISEB
3 26 (10.88%) ITIL Certification
4 24 (10.04%) Microsoft Certification
5 21 (8.79%) MCSE
6 16 (6.69%) Security Cleared
7 15 (6.28%) SC Cleared
8 10 (4.18%) MCP
9 6 (2.51%) PRINCE2 Practitioner
10 3 (1.26%) MCSD
11 2 (0.84%) CCNP
11 2 (0.84%) CISSP
11 2 (0.84%) Cisco Certification
11 2 (0.84%) PMI Certification
11 2 (0.84%) CISA
11 2 (0.84%) CISM
11 2 (0.84%) QiCA
12 1 (0.42%) MOS
12 1 (0.42%) ISTQB
12 1 (0.42%) PRINCE2 Certification
Quality Assurance & Compliance
1 46 (19.25%) SLA
2 7 (2.93%) COBIT
2 7 (2.93%) QA
3 3 (1.26%) ISO/IEC 20000
4 2 (0.84%) Data Quality
4 2 (0.84%) Sarbanes-Oxley
System Software
1 13 (5.44%) XenApp
2 4 (1.67%) Active Directory
3 3 (1.26%) VMware Infrastructure
4 1 (0.42%) Hyper-V
4 1 (0.42%) ProxySG
4 1 (0.42%) XenDesktop
Systems Management
1 3 (1.26%) Tivoli Storage Manager
2 2 (0.84%) Tivoli
2 2 (0.84%) BMC PATROL
2 2 (0.84%) Control-M
2 2 (0.84%) NetBackup
3 1 (0.42%) SCCM
3 1 (0.42%) SCOM
3 1 (0.42%) Cisco CUCM
3 1 (0.42%) CiscoWorks
3 1 (0.42%) Netcool
Vendors
1 54 (22.59%) Microsoft
2 18 (7.53%) Citrix
3 15 (6.28%) Cisco
4 12 (5.02%) McAfee
4 12 (5.02%) LANDesk
5 8 (3.35%) VMware
6 6 (2.51%) SAP
7 5 (2.09%) BT
8 4 (1.67%) Symantec
8 4 (1.67%) IBM
8 4 (1.67%) Oracle
8 4 (1.67%) BMC
9 3 (1.26%) Remedy
10 2 (0.84%) CheckPoint
10 2 (0.84%) webMethods
10 2 (0.84%) hybris
10 2 (0.84%) RedPrairie
10 2 (0.84%) JDA
10 2 (0.84%) Veritas
10 2 (0.84%) Lotus
Birmingham, West Midlands (County)
The People Network
Salary: £70000 - £85000 per annum + Excellent Bens
Posted: 2 days ago
Walsall, West Midlands (County)
Certes Computing Ltd
Salary: £50000 - £60000 per annum + car / allowance + bonus
Posted: 3 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 4 days ago
Birmingham
Interquest - Fulcrum Telecom
Salary: £55000 - £65000 per annum + Car + Bonus
Posted: 8 days ago
Coventry, Midlands
Trinity
Salary: £60,000 - £65,000 per year
Posted: 9 days ago
Coventry
Cathcart Associates
Salary: Great Benefits
Posted: 9 days ago
Birmingham
The People Network
Salary: £70000 - £85000 per annum + Excellent Bens
Posted: 9 days ago