The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 89 87 95
Rank change year-on-year
-2 +8
Permanent jobs citing Service Management 151 137 117
As % of all permanent IT jobs located in the West Midlands 2.70% 2.52% 2.41%
As % of the Processes & Methodologies category 3.40% 3.22% 3.19%
Number of salaries quoted 123 107 89
Average salary £55,000 £47,500 £42,500
Average salary % change year-on-year
+15.78% +11.76%
90% offered a salary of more than £26,700 £26,750 £30,000
10% offered a salary of more than £70,000 £58,500 £70,000
UK excluding London average salary £42,500 £45,000 £41,153
% change year-on-year
-5.55% +9.34%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4446 4252 3670
As % of all permanent IT jobs located in the West Midlands 79.38% 78.15% 75.75%
Number of salaries quoted 3712 3600 3118
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £26,500 £27,500
10% offered a salary of more than £70,000 £65,000 £60,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 19 September 2014.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +3 88 £62,500 +25.00% 7
Coventry +1 16 £62,500 +56.25% 5
Warwickshire +5 15 £38,116 -10.31%
Staffordshire -20 11 £35,000 +32.07% 1
Wolverhampton +4 6 £24,000 -
Worcestershire - 5 £39,000 -
Solihull -8 3 £35,018 -6.62%
West Bromwich +3 2 £55,000 +29.41%
Shropshire 0 2 £40,000 +45.45% 1
Walsall - 2 £55,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 September 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 228 (81.43%) ITIL
2 73 (26.07%) Service Delivery
3 72 (25.71%) Project Management
4 66 (23.57%) Degree
5 58 (20.71%) Finance
6 57 (20.36%) Microsoft
7 55 (19.64%) PRINCE2
8 48 (17.14%) Windows
9 46 (16.43%) ITSM
10 45 (16.07%) SLA
11 42 (15.00%) Change Management
12 40 (14.29%) Incident Management
13 34 (12.14%) Stakeholder Management
13 34 (12.14%) Problem Management
14 31 (11.07%) MS Excel
15 30 (10.71%) Microsoft Certification
15 30 (10.71%) Analytical Skills
16 29 (10.36%) Transition Management
16 29 (10.36%) ISEB
17 26 (9.29%) Business Development
18 25 (8.93%) Continuous Improvement
19 24 (8.57%) Windows 7
19 24 (8.57%) Law
20 23 (8.21%) ITIL Certification
20 23 (8.21%) Citrix
20 23 (8.21%) MCSE
20 23 (8.21%) SQL Server
21 22 (7.86%) Telecoms
21 22 (7.86%) Matrix Management
22 21 (7.50%) Cisco

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 September 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (4.64%) Blackberry Enterprise Server
2 10 (3.57%) SharePoint
3 9 (3.21%) IIS
4 7 (2.50%) MS Exchange
5 4 (1.43%) SharePoint 2013
6 2 (0.71%) Tomcat
6 2 (0.71%) Exchange Server 2010
6 2 (0.71%) CMS
7 1 (0.36%) SharePoint Server
7 1 (0.36%) Lync
7 1 (0.36%) SAS
7 1 (0.36%) Apache
Applications
1 31 (11.07%) MS Excel
2 9 (3.21%) MS Office
3 7 (2.50%) MS Project
4 6 (2.14%) MS PowerPoint
5 4 (1.43%) InfoPath
6 1 (0.36%) Spreadsheet
6 1 (0.36%) MS Visio
Business Applications
1 12 (4.29%) assyst
2 3 (1.07%) Dynamics AX
3 1 (0.36%) Remedy ITSM
3 1 (0.36%) Dynamics NAV
3 1 (0.36%) Maximo
3 1 (0.36%) Teamcenter
Cloud Services
1 1 (0.36%) Cloud Computing
1 1 (0.36%) SaaS
1 1 (0.36%) IaaS
Communications & Networking
1 17 (6.07%) LAN
1 17 (6.07%) WAN
2 12 (4.29%) 3G
2 12 (4.29%) VoIP
2 12 (4.29%) Broadband
3 9 (3.21%) VPN
4 8 (2.86%) TETRA
5 7 (2.50%) 4G
6 5 (1.79%) Internet
7 4 (1.43%) Firewall
7 4 (1.43%) DNS
7 4 (1.43%) GPRS
7 4 (1.43%) PABX
7 4 (1.43%) Network Security
8 3 (1.07%) VLAN
8 3 (1.07%) WLAN
8 3 (1.07%) SAN
8 3 (1.07%) DHCP
9 2 (0.71%) TCP/IP
9 2 (0.71%) Symposium
Database & Business Intelligence
1 23 (8.21%) SQL Server
2 19 (6.79%) SQL Server Reporting Services
3 11 (3.93%) SQL Server Integration Services
4 8 (2.86%) SQL Server 2008
4 8 (2.86%) SQL Server 2005
5 4 (1.43%) Crystal Reports
6 3 (1.07%) SQL Server Analysis Services
7 2 (0.71%) Oracle Database
8 1 (0.36%) MarkLogic
8 1 (0.36%) SQL Server 2000
Development Applications
1 7 (2.50%) Visual Studio
1 7 (2.50%) Team Foundation Server
2 3 (1.07%) SQL Server Management Studio (SSMS)
General
1 58 (20.71%) Finance
2 24 (8.57%) Law
3 22 (7.86%) Telecoms
4 19 (6.79%) Manufacturing
5 14 (5.00%) Banking
6 10 (3.57%) Legal
7 5 (1.79%) Automotive
8 4 (1.43%) Retail
8 4 (1.43%) Investment Banking
8 4 (1.43%) Marketing
9 3 (1.07%) Aerospace
10 2 (0.71%) Back Office
10 2 (0.71%) Advertising
11 1 (0.36%) Games
11 1 (0.36%) Billing
Job Titles
1 59 (21.07%) Service Manager
2 33 (11.79%) Transition Manager
3 32 (11.43%) Analyst
4 28 (10.00%) Senior Manager
5 24 (8.57%) Delivery Manager
6 21 (7.50%) Architect
7 19 (6.79%) Service Analyst
7 19 (6.79%) Service Transition Manager
8 18 (6.43%) Senior Service Manager
9 17 (6.07%) Services Delivery Manager
10 12 (4.29%) Developer
10 12 (4.29%) Service Desk Analyst
11 11 (3.93%) IT Services Manager
12 10 (3.57%) Team Leader
12 10 (3.57%) Support Engineer
13 9 (3.21%) Project Manager
13 9 (3.21%) Incident Manager
14 8 (2.86%) Implementation Specialist
15 7 (2.50%) C# .NET Developer
15 7 (2.50%) Configuration Manager
Libraries, Frameworks & Software Standards
1 10 (3.57%) .NET
2 9 (3.21%) Middleware
3 8 (2.86%) FIX Protocol
4 7 (2.50%) WCF
4 7 (2.50%) .NET Framework
5 3 (1.07%) XML
5 3 (1.07%) Flash
6 2 (0.71%) HTML
6 2 (0.71%) CSS
7 1 (0.36%) J2EE
7 1 (0.36%) JMS
7 1 (0.36%) WebSphere Message Broker
7 1 (0.36%) D-Bus
Miscellaneous
1 30 (10.71%) Analytical Skills
2 13 (4.64%) CMDB
2 13 (4.64%) Blackberry
2 13 (4.64%) Management Information System
3 12 (4.29%) PDA
4 9 (3.21%) Clustering
5 8 (2.86%) Thin Client
5 8 (2.86%) Fat Client
6 5 (1.79%) Mobile Computing
7 3 (1.07%) Life Science
7 3 (1.07%) PMI
7 3 (1.07%) Replication
8 2 (0.71%) Mainframe
8 2 (0.71%) GIS
8 2 (0.71%) Statistics
9 1 (0.36%) Wiki
9 1 (0.36%) Handset
Operating Systems
1 48 (17.14%) Windows
2 24 (8.57%) Windows 7
3 19 (6.79%) UNIX
4 15 (5.36%) Windows Server 2003
5 14 (5.00%) Windows XP
6 13 (4.64%) Windows Server 2008
7 2 (0.71%) Linux
8 1 (0.36%) Apple iOS
8 1 (0.36%) Windows 8
8 1 (0.36%) Windows Server 2012
8 1 (0.36%) Windows Vista
Processes & Methodologies
1 228 (81.43%) ITIL
2 73 (26.07%) Service Delivery
3 72 (25.71%) Project Management
4 55 (19.64%) PRINCE2
5 46 (16.43%) ITSM
6 42 (15.00%) Change Management
7 40 (14.29%) Incident Management
8 34 (12.14%) Problem Management
8 34 (12.14%) Stakeholder Management
9 29 (10.36%) Transition Management
10 26 (9.29%) Business Development
11 25 (8.93%) Continuous Improvement
12 22 (7.86%) Matrix Management
13 20 (7.14%) Supplier Management
14 18 (6.43%) Release Management
14 18 (6.43%) Agile Software Development
14 18 (6.43%) Capacity Management
15 17 (6.07%) Coaching
15 17 (6.07%) People Management
16 16 (5.71%) Asset Management
Programming Languages
1 20 (7.14%) SQL
2 7 (2.50%) C#
3 4 (1.43%) T-SQL
4 2 (0.71%) Java
4 2 (0.71%) JavaScript
5 1 (0.36%) Perl
5 1 (0.36%) PowerShell
Qualifications
1 66 (23.57%) Degree
2 30 (10.71%) Microsoft Certification
3 29 (10.36%) ISEB
4 23 (8.21%) MCSE
4 23 (8.21%) ITIL Certification
5 20 (7.14%) Security Cleared
6 13 (4.64%) SC Cleared
7 12 (4.29%) ITIL Foundation Certificate
8 10 (3.57%) MCP
9 7 (2.50%) MCSD
10 6 (2.14%) HND
11 5 (1.79%) HNC
12 4 (1.43%) CCNA
12 4 (1.43%) Cisco Certification
12 4 (1.43%) PMI Certification
13 2 (0.71%) CCIE
13 2 (0.71%) CCNP
13 2 (0.71%) CISSP
14 1 (0.36%) CCSP
14 1 (0.36%) CISA
Quality Assurance & Compliance
1 45 (16.07%) SLA
2 7 (2.50%) QA
3 6 (2.14%) COBIT
4 2 (0.71%) Data Quality
4 2 (0.71%) Sarbanes-Oxley
System Software
1 19 (6.79%) XenApp
2 8 (2.86%) Active Directory
3 5 (1.79%) VMware Infrastructure
4 1 (0.36%) Hyper-V
4 1 (0.36%) XenDesktop
Systems Management
1 2 (0.71%) SCOM
2 1 (0.36%) BladeLogic
2 1 (0.36%) SCCM
Vendors
1 57 (20.36%) Microsoft
2 23 (8.21%) Citrix
3 21 (7.50%) Cisco
4 13 (4.64%) LANDesk
5 11 (3.93%) McAfee
5 11 (3.93%) BMC
6 10 (3.57%) VMware
7 5 (1.79%) Oracle
8 4 (1.43%) SAP
8 4 (1.43%) Avaya
8 4 (1.43%) Symantec
9 3 (1.07%) ServiceNow
10 2 (0.71%) ION Trading
10 2 (0.71%) Remedy
10 2 (0.71%) BT
10 2 (0.71%) Nortel
10 2 (0.71%) webMethods
10 2 (0.71%) Cognos
10 2 (0.71%) Business Objects
10 2 (0.71%) IBM
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £65000.00 - £70000.00 per annum
Posted: 2 days ago
West Midlands
Swan It Recruitment Ltd
Salary: £75000 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
NES Global Talent
Salary: £65000 to £75000 per annum - Car, Pension etc
Posted: 2 days ago
Coventry, Warwickshire
HomeSense UK
Posted: 2 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £65000 - £75000 per annum + Bonus, Pension, Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Big Red Recruitment
Salary: £21000 per annum
Posted: 2 days ago
Burton-On-Trent, Staffordshire
Bluetownonline
Salary: Competitive
Posted: 2 days ago
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £70000 per annum + car allowance + bonus + benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
NES Global Talent
Salary: £30000 to £40000 per annum - Excellent
Posted: 3 days ago
CV4 7AL, Coventry, UK
University of Warwick
Salary: £38,511 - £45,954 pa
Posted: 5 days ago
Coventry
Hays IT - Uk Posting account
Salary: £42000.00 - £47000.00 per annum + Exec Car + Extensive Benefits
Posted: 8 days ago
Birmingham
The People Network
Salary: £70000 - £75000 per annum + Package
Posted: 17 days ago
CV4 7AL, Coventry, UK
University of Warwick
Salary: £38,511 - £45,954 pa
Posted: 18 days ago
West Midlands (County)
ComputaCenter
Salary: Competitive
Posted: 24 days ago