The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 3 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
Service Management
Rank 61 98 111
Rank change year-on-year
+37 +13
Permanent jobs citing Service Management 245 131 109
As % of all permanent IT jobs located in the West Midlands 3.95% 2.46% 2.18%
As % of the Processes & Methodologies category 4.51% 2.95% 2.58%
Number of salaries quoted 151 96 91
Median salary £45,000 £50,000 £47,500
Median salary % change year-on-year
-10.00% +5.26%
90% offered a salary of more than £22,500 £25,000 £30,000
10% offered a salary of more than £62,500 £65,000 £60,000
UK excluding London median salary £42,500 £45,000 £47,134
% change year-on-year
-5.55% -4.52%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5427 4448 4217
As % of all permanent IT jobs located in the West Midlands 87.49% 83.53% 84.41%
Number of salaries quoted 4251 3714 3494
Median salary £43,250 £42,500 £42,500
Median salary % change year-on-year
+1.76% -
90% offered a salary of more than £27,500 £27,500 £29,000
10% offered a salary of more than £62,850 £65,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 3 May 2016.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +38 153 £50,000 -9.09% 2
Shropshire +17 31 £30,500 +84.84% 1
Warwickshire -9 19 £43,750 -14.63% 1
Coventry -22 12 £45,000 -
Solihull +26 11 £22,500 -52.63% 1
Dudley +11 7 £26,500 +1.92%
Staffordshire +7 3 £30,500 -29.88% 3
West Bromwich -3 1 £18,000 -55.00%
Worcestershire - 1 £26,500 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 3 May 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Management.

1 283 (74.28%) ITIL
2 126 (33.07%) Service Delivery
3 100 (26.25%) ITSM
4 82 (21.52%) Project Management
5 75 (19.69%) Data Centre
6 64 (16.80%) Finance
6 64 (16.80%) Continuous Improvement
7 62 (16.27%) SLA
8 60 (15.75%) Windows
9 58 (15.22%) Process Improvement
9 58 (15.22%) ServiceNow
10 55 (14.44%) Change Management
11 54 (14.17%) ITIL Certification
12 52 (13.65%) PRINCE2
13 47 (12.34%) Unix
13 47 (12.34%) ITIL V3
14 42 (11.02%) Release Management
15 41 (10.76%) Degree
16 40 (10.50%) Cisco
17 39 (10.24%) Problem Management
18 38 (9.97%) VMware
19 37 (9.71%) Microsoft
19 37 (9.71%) Linux
19 37 (9.71%) Customer Engagement
20 35 (9.19%) Stakeholder Management
21 34 (8.92%) Line Management
21 34 (8.92%) Analytical Skills
22 33 (8.66%) SQL
23 32 (8.40%) Presales
24 31 (8.14%) Configuration Management

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (1.57%) SharePoint
2 5 (1.31%) Exchange Server 2013
2 5 (1.31%) OpenStack
2 5 (1.31%) WordPress
3 3 (0.79%) JBoss
3 3 (0.79%) MS Exchange
4 2 (0.52%) Adobe Experience Manager
4 2 (0.52%) CMS
4 2 (0.52%) Exchange Server 2010
5 1 (0.26%) Apache
5 1 (0.26%) IBM Notes
5 1 (0.26%) IIS
5 1 (0.26%) Oracle Application Server
5 1 (0.26%) SAS
5 1 (0.26%) Tomcat
Applications
1 21 (5.51%) MS Office
2 15 (3.94%) MS Excel
3 4 (1.05%) MS PowerPoint
3 4 (1.05%) MS Visio
4 1 (0.26%) MS Project
Business Applications
1 18 (4.72%) Remedy ITSM
2 12 (3.15%) assyst
3 8 (2.10%) Eloqua
4 2 (0.52%) SAP EHS
4 2 (0.52%) SAP HR
4 2 (0.52%) SAP Payroll
5 1 (0.26%) Oracle EBS
5 1 (0.26%) SAP CO
5 1 (0.26%) SAP ERP
5 1 (0.26%) SAP FI
5 1 (0.26%) SAP FI/CO
Cloud Services
1 20 (5.25%) Microsoft Azure
2 17 (4.46%) Amazon AWS
3 16 (4.20%) IaaS
4 15 (3.94%) PaaS
5 12 (3.15%) Amazon EC2
6 8 (2.10%) SaaS
7 6 (1.57%) Cloud Computing
8 5 (1.31%) Office 365
Communications & Networking
1 25 (6.56%) LAN
2 20 (5.25%) WAN
3 17 (4.46%) SAN
4 15 (3.94%) Firewall
4 15 (3.94%) Wi-Fi
5 7 (1.84%) Ethernet
5 7 (1.84%) MPLS
5 7 (1.84%) VPN
5 7 (1.84%) WLAN
6 6 (1.57%) DHCP
6 6 (1.57%) DNS
6 6 (1.57%) TCP/IP
7 5 (1.31%) ISDN
8 4 (1.05%) Network Security
8 4 (1.05%) PSTN
8 4 (1.05%) Structured Cabling
9 3 (0.79%) IP Telephony
9 3 (0.79%) PABX
9 3 (0.79%) VoIP
9 3 (0.79%) Wireless
Database & Business Intelligence
1 24 (6.30%) MySQL
2 19 (4.99%) SQL Server
3 12 (3.15%) DB2
4 4 (1.05%) Oracle Database
5 3 (0.79%) Apache Cassandra
5 3 (0.79%) Data Mining
5 3 (0.79%) MongoDB
5 3 (0.79%) Neo4j
5 3 (0.79%) NoSQL
6 2 (0.52%) RDBMS
6 2 (0.52%) Relational Database
7 1 (0.26%) Data Warehouse
7 1 (0.26%) Oracle Exadata
7 1 (0.26%) Oracle Reports
7 1 (0.26%) SAP BW
Development Applications
1 11 (2.89%) Git (software)
1 11 (2.89%) Jenkins
1 11 (2.89%) Maven
2 8 (2.10%) Ant
2 8 (2.10%) Eclipse
3 5 (1.31%) Vagrant
4 2 (0.52%) Cucumber
5 1 (0.26%) Hudson
5 1 (0.26%) Oracle Forms
General
1 64 (16.80%) Finance
2 23 (6.04%) Marketing
3 22 (5.77%) Manufacturing
4 21 (5.51%) Retail
5 16 (4.20%) Publishing
6 12 (3.15%) Telecoms
7 9 (2.36%) Legal
8 8 (2.10%) Law
9 6 (1.57%) Banking
10 5 (1.31%) Automotive
11 2 (0.52%) Advertising
11 2 (0.52%) Billing
11 2 (0.52%) German Language
12 1 (0.26%) Local Government
12 1 (0.26%) Multimedia
Job Titles
1 78 (20.47%) Analyst
2 68 (17.85%) Service Manager
3 53 (13.91%) IT Manager
4 44 (11.55%) Delivery Manager
5 43 (11.29%) Services Delivery Manager
6 39 (10.24%) IT Services Manager
7 33 (8.66%) Project Manager
8 32 (8.40%) Service Analyst
9 25 (6.56%) Service Management Manager
9 25 (6.56%) Service Management Project Manager
10 22 (5.77%) Transition Manager
11 21 (5.51%) ITIL Manager
12 20 (5.25%) Architect
13 19 (4.99%) ITIL Service Manager
14 18 (4.72%) IT Services Delivery Manager
14 18 (4.72%) ITSM Project Manager
15 16 (4.20%) Implementation Manager
16 15 (3.94%) Implementation Project Manager
16 15 (3.94%) Project Implementation Manager
16 15 (3.94%) Software Analyst
Libraries, Frameworks & Software Standards
1 16 (4.20%) XML
2 15 (3.94%) .NET
3 12 (3.15%) CSS
3 12 (3.15%) HTML
3 12 (3.15%) REST
3 12 (3.15%) SOAP
4 8 (2.10%) Ajax
4 8 (2.10%) J2EE
4 8 (2.10%) jQuery
4 8 (2.10%) JSON
5 7 (1.84%) Middleware
6 5 (1.31%) ELK Stack
6 5 (1.31%) RabbitMQ
6 5 (1.31%) Sensu
6 5 (1.31%) Web Services
7 4 (1.05%) AngularJS
7 4 (1.05%) Twitter Bootstrap
8 3 (0.79%) ActiveMQ
8 3 (0.79%) Apache Camel
8 3 (0.79%) Spring MVC
Miscellaneous
1 75 (19.69%) Data Centre
2 34 (8.92%) Analytical Skills
3 30 (7.87%) CMDB
4 16 (4.20%) Management Information System
5 15 (3.94%) Computer Science
6 12 (3.15%) Life Science
7 11 (2.89%) Replication
8 7 (1.84%) Private Cloud
8 7 (1.84%) Statistics
8 7 (1.84%) Visualisation
9 6 (1.57%) Economics
10 4 (1.05%) RSA SecurID
10 4 (1.05%) Video Conferencing
11 2 (0.52%) Driving Licence
11 2 (0.52%) Mainframe
11 2 (0.52%) Mobile Computing
11 2 (0.52%) Public Cloud
11 2 (0.52%) Social Media
12 1 (0.26%) PKI
12 1 (0.26%) PMI
Operating Systems
1 60 (15.75%) Windows
2 47 (12.34%) Unix
3 37 (9.71%) Linux
4 19 (4.99%) Windows Server
5 7 (1.84%) Mac OS X
5 7 (1.84%) MVS
5 7 (1.84%) Windows 7
6 6 (1.57%) Windows Server 2012
7 5 (1.31%) Windows Server 2008
8 4 (1.05%) Red Hat Enterprise Linux
9 3 (0.79%) Windows XP
10 2 (0.52%) Solaris
10 2 (0.52%) SUSE
10 2 (0.52%) Windows Server 2003
11 1 (0.26%) Android
11 1 (0.26%) Windows 10
11 1 (0.26%) Windows Vista
Processes & Methodologies
1 283 (74.28%) ITIL
2 126 (33.07%) Service Delivery
3 100 (26.25%) ITSM
4 82 (21.52%) Project Management
5 64 (16.80%) Continuous Improvement
6 58 (15.22%) Process Improvement
7 55 (14.44%) Change Management
8 52 (13.65%) PRINCE2
9 47 (12.34%) ITIL V3
10 42 (11.02%) Release Management
11 39 (10.24%) Problem Management
12 37 (9.71%) Customer Engagement
13 35 (9.19%) Stakeholder Management
14 34 (8.92%) Line Management
15 32 (8.40%) Presales
16 31 (8.14%) Configuration Management
17 29 (7.61%) Incident Management
18 28 (7.35%) Business Development
18 28 (7.35%) Capacity Planning
19 24 (6.30%) Agile Software Development
Programming Languages
1 33 (8.66%) SQL
2 17 (4.46%) Java
3 12 (3.15%) JavaScript
4 11 (2.89%) PowerShell
5 7 (1.84%) VB
6 6 (1.57%) Ruby
7 3 (0.79%) Clojure
7 3 (0.79%) Groovy
7 3 (0.79%) Scala
8 2 (0.52%) Shell Script
9 1 (0.26%) C
9 1 (0.26%) Korn
Qualifications
1 54 (14.17%) ITIL Certification
2 41 (10.76%) Degree
3 31 (8.14%) ISEB
4 16 (4.20%) Microsoft Certification
4 16 (4.20%) Security Cleared
5 15 (3.94%) PMI Certification
6 14 (3.67%) PMP
7 12 (3.15%) SC Cleared
8 11 (2.89%) Cisco Certification
9 9 (2.36%) CCNA
10 7 (1.84%) MCSE
11 6 (1.57%) A+ Certification
11 6 (1.57%) MCP
12 5 (1.31%) CCNP
13 4 (1.05%) MCTS
14 3 (0.79%) MCITP
14 3 (0.79%) MCSA
15 2 (0.52%) CGEIT
15 2 (0.52%) ISACA
15 2 (0.52%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 62 (16.27%) SLA
2 6 (1.57%) COBIT
3 2 (0.52%) P3O
3 2 (0.52%) Sarbanes-Oxley
4 1 (0.26%) ISO/IEC 27001
4 1 (0.26%) PCI DSS
System Software
1 31 (8.14%) VMware Infrastructure
2 17 (4.46%) Active Directory
3 4 (1.05%) Firmware
4 2 (0.52%) Microsoft App-V
5 1 (0.26%) Docker
5 1 (0.26%) Hyper-V
5 1 (0.26%) NFS
5 1 (0.26%) Oracle RAC
5 1 (0.26%) Veritas Volume Manager
5 1 (0.26%) XenApp
Systems Management
1 15 (3.94%) SCCM
2 13 (3.41%) SCOM
3 12 (3.15%) SCVMM
3 12 (3.15%) Tivoli
4 6 (1.57%) Puppet
5 5 (1.31%) Cisco IPCC
5 5 (1.31%) Graphite
5 5 (1.31%) Packer
5 5 (1.31%) Terraform
5 5 (1.31%) Uchiwa
6 4 (1.05%) Grafana
7 2 (0.52%) Data Guard
7 2 (0.52%) NetBackup
7 2 (0.52%) Oracle RMAN
8 1 (0.26%) AirWatch
8 1 (0.26%) MAILsweeper
8 1 (0.26%) Opscode Chef
8 1 (0.26%) Oracle ZFS
8 1 (0.26%) Simpana
8 1 (0.26%) WSUS
Vendors
1 58 (15.22%) ServiceNow
2 40 (10.50%) Cisco
3 38 (9.97%) VMware
4 37 (9.71%) Microsoft
5 29 (7.61%) Oracle
6 28 (7.35%) Juniper
7 24 (6.30%) Citrix
7 24 (6.30%) Remedy
8 23 (6.04%) NetApp
9 21 (5.51%) HP
10 18 (4.72%) EMC
11 16 (4.20%) SAP
12 14 (3.67%) CheckPoint
12 14 (3.67%) Serena
13 13 (3.41%) IBM
14 12 (3.15%) BMC
15 8 (2.10%) Dell
16 7 (1.84%) LANDesk
17 6 (1.57%) F5
17 6 (1.57%) SevOne
Telford, Shropshire
Whitehall Resources Ltd
Posted: 22 hours ago
Birmingham, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £50,000 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £80000.00 per annum + car / car allowance + benefits
Posted: 4 days ago
Lichfield
IQ Telecom
Salary: £30000 - £40000 per annum + 10% Shift Allowance, 10% Annual bonus
Posted: 4 days ago
Stratford-Upon-Avon, Warwickshire
Spring Technology
Salary: £40000.00 - £50000.00 per annum
Posted: 5 days ago
Solihull, West Midlands (County)
Erin Associates
Salary: £28000 - £30000 per annum + excellent benefits
Posted: 5 days ago
Tamworth, Staffordshire
euro car parts
Salary: From £20,000 to £22,000 per annum
Posted: 6 days ago
Lichfield
IQ Telecom
Salary: £30000 - £40000 per annum + 10% Shift Allowance, 10% Annual bonus
Posted: 15 days ago