The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 114 98 98
Rank change year-on-year
-16 0
Permanent jobs citing Service Management 124 125 105
As % of all permanent IT jobs located in the West Midlands 2.18% 2.47% 2.44%
As % of the Processes & Methodologies category 2.51% 2.99% 2.96%
Number of salaries quoted 98 96 77
Average salary £50,000 £45,000 £35,000
Average salary % change year-on-year
+11.11% +28.57%
90% offered a salary of more than £24,850 £26,250 £25,000
10% offered a salary of more than £80,000 £67,500 £57,500
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4945 4186 3553
As % of all permanent IT jobs located in the West Midlands 86.86% 82.73% 82.51%
Number of salaries quoted 4073 3569 2861
Average salary £44,000 £42,500 £41,000
Average salary % change year-on-year
+3.52% +3.65%
90% offered a salary of more than £30,000 £29,000 £27,000
10% offered a salary of more than £65,000 £60,000 £65,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 12 February 2016.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -9 54 £50,000 +2.56% 6
Warwickshire -13 19 £43,596 +8.98% 4
Coventry -13 13 £47,500 +22.58% 5
Dudley -1 8 £30,000 +20.00% 1
Shropshire +12 6 £56,250 +57.34% 2
Solihull +11 3 £50,000 +20.48% 1
Staffordshire -6 1 £23,500 -53.00%
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 12 February 2016, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 198 (72.53%) ITIL
2 101 (37.00%) ITSM
3 93 (34.07%) Service Delivery
4 56 (20.51%) Project Management
5 50 (18.32%) SLA
6 49 (17.95%) Windows
7 48 (17.58%) Finance
8 39 (14.29%) Continuous Improvement
8 39 (14.29%) Data Centre
9 37 (13.55%) ITIL Certification
10 36 (13.19%) Microsoft
11 35 (12.82%) Incident Management
12 33 (12.09%) Change Management
13 30 (10.99%) LAN
13 30 (10.99%) PRINCE2
13 30 (10.99%) Degree
13 30 (10.99%) Problem Management
14 26 (9.52%) Linux
14 26 (9.52%) MS Office
15 25 (9.16%) SQL
15 25 (9.16%) Stakeholder Management
15 25 (9.16%) Coaching
16 24 (8.79%) ServiceNow
16 24 (8.79%) Manufacturing
17 22 (8.06%) Unix
17 22 (8.06%) Cisco
18 21 (7.69%) Wi-Fi
18 21 (7.69%) Security Cleared
18 21 (7.69%) ITIL V3
19 20 (7.33%) SC Cleared

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 12 February 2016, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (2.20%) BizTalk Server
2 1 (0.37%) Exchange Server 2010
2 1 (0.37%) Exchange Server 2013
2 1 (0.37%) IBM Notes
2 1 (0.37%) JBoss
2 1 (0.37%) MS Exchange
2 1 (0.37%) SAS
2 1 (0.37%) SharePoint
2 1 (0.37%) WordPress
Applications
1 26 (9.52%) MS Office
2 20 (7.33%) MS Excel
3 3 (1.10%) MS Visio
4 2 (0.73%) MS PowerPoint
4 2 (0.73%) MS Project
Business Applications
1 6 (2.20%) SAP SM
2 5 (1.83%) Remedy ITSM
3 2 (0.73%) SAP CO
3 2 (0.73%) SAP FI
3 2 (0.73%) SAP FI/CO
4 1 (0.37%) assyst
4 1 (0.37%) SAP ERP
Cloud Services
1 6 (2.20%) SaaS
2 4 (1.47%) IaaS
3 3 (1.10%) PaaS
4 2 (0.73%) Cloud Computing
4 2 (0.73%) Microsoft Azure
4 2 (0.73%) Office 365
5 1 (0.37%) Amazon AWS
5 1 (0.37%) Amazon EC2
Communications & Networking
1 30 (10.99%) LAN
2 21 (7.69%) Wi-Fi
3 19 (6.96%) WAN
4 18 (6.59%) Firewall
5 16 (5.86%) SAN
6 15 (5.49%) WLAN
7 11 (4.03%) MPLS
8 10 (3.66%) VPN
9 7 (2.56%) Ethernet
10 5 (1.83%) ISDN
11 4 (1.47%) ADSL
11 4 (1.47%) PSTN
11 4 (1.47%) Structured Cabling
11 4 (1.47%) Unified Communications
11 4 (1.47%) Wireless
12 2 (0.73%) Internet
12 2 (0.73%) Network Security
12 2 (0.73%) PABX
12 2 (0.73%) Remote Desktop
12 2 (0.73%) VoIP
Database & Business Intelligence
1 11 (4.03%) SQL Server
2 4 (1.47%) Data Mining
3 3 (1.10%) Oracle Database
4 1 (0.37%) BusinessObjects
4 1 (0.37%) DB2
4 1 (0.37%) MySQL
4 1 (0.37%) Oracle Exadata
4 1 (0.37%) RDBMS
4 1 (0.37%) Relational Database
4 1 (0.37%) SAP BW
4 1 (0.37%) SQL Server 2000
Development Applications
1 2 (0.73%) Hudson
General
1 48 (17.58%) Finance
2 24 (8.79%) Manufacturing
3 17 (6.23%) Marketing
4 13 (4.76%) Law
4 13 (4.76%) Retail
5 10 (3.66%) Telecoms
6 5 (1.83%) Banking
7 4 (1.47%) Automotive
7 4 (1.47%) Back Office
7 4 (1.47%) Legal
8 2 (0.73%) Billing
8 2 (0.73%) German Language
9 1 (0.37%) Financial Institution
9 1 (0.37%) Local Government
9 1 (0.37%) Publishing
9 1 (0.37%) Retail Banking
Job Titles
1 79 (28.94%) Service Manager
2 50 (18.32%) Delivery Manager
3 46 (16.85%) Analyst
3 46 (16.85%) Services Delivery Manager
4 35 (12.82%) IT Manager
5 30 (10.99%) IT Services Manager
6 19 (6.96%) ITIL Manager
6 19 (6.96%) Service Analyst
7 17 (6.23%) IT Services Delivery Manager
7 17 (6.23%) ITIL Service Manager
8 14 (5.13%) Project Manager
8 14 (5.13%) Team Leader
9 13 (4.76%) IT Support
9 13 (4.76%) ITIL Service Delivery Manager
9 13 (4.76%) Transition Manager
10 12 (4.40%) Service Desk Analyst
10 12 (4.40%) Technical Manager
11 11 (4.03%) Applications Support
11 11 (4.03%) Service Management Manager
11 11 (4.03%) Support Analyst
Libraries, Frameworks & Software Standards
1 11 (4.03%) Middleware
2 4 (1.47%) SAP Basis
3 3 (1.10%) .NET
4 2 (0.73%) HTML
5 1 (0.37%) CSS
5 1 (0.37%) XML
Miscellaneous
1 39 (14.29%) Data Centre
2 14 (5.13%) Analytical Skills
2 14 (5.13%) Life Science
2 14 (5.13%) Management Information System
3 11 (4.03%) Private Cloud
4 7 (2.56%) Economics
5 6 (2.20%) Replication
5 6 (2.20%) Video Conferencing
6 5 (1.83%) Driving Licence
6 5 (1.83%) PMI
7 4 (1.47%) CMDB
7 4 (1.47%) Computer Science
7 4 (1.47%) SecurID
8 3 (1.10%) Statistics
8 3 (1.10%) Visualisation
9 2 (0.73%) Social Media
10 1 (0.37%) Data Protection Act
10 1 (0.37%) Fintech
10 1 (0.37%) FMCG
10 1 (0.37%) Reference Data
Operating Systems
1 49 (17.95%) Windows
2 26 (9.52%) Linux
3 22 (8.06%) Unix
4 9 (3.30%) Mac OS X
4 9 (3.30%) MVS
4 9 (3.30%) Windows 7
5 6 (2.20%) Windows XP
6 5 (1.83%) Windows Server
6 5 (1.83%) Windows Server 2003
7 4 (1.47%) Solaris
7 4 (1.47%) Windows Vista
8 3 (1.10%) Android
8 3 (1.10%) Windows Server 2008
9 2 (0.73%) SUSE
9 2 (0.73%) Windows 8
9 2 (0.73%) Windows Server 2012
10 1 (0.37%) Windows 10
Processes & Methodologies
1 198 (72.53%) ITIL
2 101 (37.00%) ITSM
3 93 (34.07%) Service Delivery
4 56 (20.51%) Project Management
5 39 (14.29%) Continuous Improvement
6 35 (12.82%) Incident Management
7 33 (12.09%) Change Management
8 30 (10.99%) PRINCE2
8 30 (10.99%) Problem Management
9 25 (9.16%) Coaching
9 25 (9.16%) Stakeholder Management
10 21 (7.69%) ITIL V3
11 20 (7.33%) Presales
12 19 (6.96%) Process Improvement
12 19 (6.96%) Supplier Management
13 16 (5.86%) Line Management
13 16 (5.86%) Load Balancing
14 15 (5.49%) Configuration Management
15 14 (5.13%) Risk Management
16 13 (4.76%) SOA
Programming Languages
1 25 (9.16%) SQL
2 4 (1.47%) ABAP
2 4 (1.47%) Java
3 3 (1.10%) Lingo
4 2 (0.73%) PowerShell
5 1 (0.37%) Bash Shell
5 1 (0.37%) C
5 1 (0.37%) C#
5 1 (0.37%) JavaScript
5 1 (0.37%) Perl
5 1 (0.37%) VBScript
Qualifications
1 37 (13.55%) ITIL Certification
2 30 (10.99%) Degree
3 21 (7.69%) Security Cleared
4 20 (7.33%) SC Cleared
5 15 (5.49%) Microsoft Certification
6 11 (4.03%) ISEB
7 10 (3.66%) Cisco Certification
8 9 (3.30%) CCNA
9 8 (2.93%) MCSE
10 7 (2.56%) A+ Certification
10 7 (2.56%) MCP
10 7 (2.56%) PMI Certification
11 5 (1.83%) CCNP
12 4 (1.47%) MCTS
13 3 (1.10%) ITIL Foundation Certificate
13 3 (1.10%) MCITP
14 2 (0.73%) CGEIT
14 2 (0.73%) ISACA
14 2 (0.73%) MCSA
14 2 (0.73%) PMP
Quality Assurance & Compliance
1 50 (18.32%) SLA
2 2 (0.73%) Data Quality
2 2 (0.73%) P3O
2 2 (0.73%) Sarbanes-Oxley
3 1 (0.37%) QA
System Software
1 14 (5.13%) Active Directory
2 10 (3.66%) VMware Infrastructure
3 4 (1.47%) Hyper-V
4 3 (1.10%) Microsoft Virtual Server
5 2 (0.73%) Microsoft App-V
6 1 (0.37%) Docker
Systems Management
1 6 (2.20%) SCCM
2 5 (1.83%) Cisco IPCC
3 2 (0.73%) AirWatch
3 2 (0.73%) NetBackup
4 1 (0.37%) Microsoft Data Protection Manager
4 1 (0.37%) Nagios
4 1 (0.37%) Opscode Chef
4 1 (0.37%) Puppet
4 1 (0.37%) SCOM
4 1 (0.37%) SCVMM
4 1 (0.37%) Tivoli
4 1 (0.37%) WSUS
Vendors
1 36 (13.19%) Microsoft
2 24 (8.79%) ServiceNow
3 22 (8.06%) Cisco
4 15 (5.49%) Remedy
4 15 (5.49%) VMware
5 14 (5.13%) Oracle
6 11 (4.03%) Juniper
6 11 (4.03%) SAP
7 8 (2.93%) EMC
7 8 (2.93%) LANDesk
8 7 (2.56%) Citrix
9 6 (2.20%) SevOne
9 6 (2.20%) Siebel
10 5 (1.83%) HP
10 5 (1.83%) NetApp
11 4 (1.47%) Canon
12 3 (1.10%) Avaya
12 3 (1.10%) Computacenter
12 3 (1.10%) Dell
13 2 (0.73%) IBM
Stratford-Upon-Avon, Warwickshire
ComputaCenter
Posted: 18 hours ago
West Midlands
Nigel Frank International Ltd
Posted: Yesterday
Dudley, West Midlands
ARC IT Recruitment
Salary: Benefits/Bonus
Posted: Yesterday
Coventry, West Midlands (County)
Ampersand Consulting
Salary: £40000 - £50000 per annum + Car Allowance
Posted: Yesterday
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: Yesterday
Leamington Spa, Warwickshire
Executive Recruitment Services (ERS)
Salary: £22000 per annum
Posted: Yesterday
Rugby, Warwickshire
Ashdown IT
Salary: £50000 - £65000 per annum + Benefits
Posted: 2 days ago
Birmingham
Bluefire Consulting
Salary: £50000 - £60000 per annum + £5,500 car, 15% bonus
Posted: 2 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £28551.60 per annum + 40d Hol+Final Sal Pen+Health
Posted: 3 days ago
Warwickshire
Maclean Moore Consulting
Salary: From £70,000 to £100,000 per annum Bonus, Pension, Healthcare, Life In
Posted: 6 days ago
West Midlands
Hays Specialist Recruitment Ltd
Salary: £400.00 per annum
Posted: 9 days ago
Birmingham
West Midlands Fire Service
Salary: £19742 - £20849
Posted: 11 days ago
Coventry
Hays Specialist Recruitment Ltd
Salary: £21000.00 per annum
Posted: 18 days ago
Coventry
Hays Specialist Recruitment Ltd
Salary: £24000.00 per annum
Posted: 18 days ago