The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Service Management
Rank 93 99 79
Rank change year-on-year
+6 -20
Permanent jobs citing Service Management 133 114 148
As % of all permanent IT jobs located in the West Midlands 2.49% 2.31% 2.94%
As % of the Processes & Methodologies category 3.07% 2.85% 3.78%
Number of salaries quoted 97 96 127
Average salary £50,000 £47,500 £37,500
Average salary % change year-on-year
+5.26% +26.66%
90% offered a salary of more than £25,000 £30,000 £23,400
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £45,000 £47,500 £44,000
% change year-on-year
-5.26% +7.95%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4330 3994 3914
As % of all permanent IT jobs located in the West Midlands 80.92% 80.96% 77.84%
Number of salaries quoted 3619 3319 3282
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £27,500 £29,000 £27,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 1 May 2015.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -6 58 £55,000 - 8
Coventry +3 37 £45,000 - 2
Warwickshire -3 17 £51,250 +25.00% 3
Dudley - 7 £26,000 -
Staffordshire +1 4 £43,500 -19.44%
Walsall +4 2 £63,000 +110.00%
West Bromwich +1 1 £40,000 +116.21%
Solihull -1 1 £47,500 +11.76%
Shropshire -11 1 £16,500 -74.61%
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 May 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 187 (72.48%) ITIL
2 79 (30.62%) Service Delivery
3 65 (25.19%) Project Management
4 59 (22.87%) Finance
5 53 (20.54%) ITSM
6 51 (19.77%) Stakeholder Management
7 49 (18.99%) ITIL Certification
7 49 (18.99%) SLA
8 44 (17.05%) PRINCE2
9 41 (15.89%) Problem Management
10 36 (13.95%) Change Management
11 35 (13.57%) Windows
12 31 (12.02%) Incident Management
13 28 (10.85%) Microsoft
14 26 (10.08%) Continuous Improvement
15 25 (9.69%) Security Cleared
15 25 (9.69%) SQL Server
16 24 (9.30%) SQL
16 24 (9.30%) Cisco
16 24 (9.30%) Manufacturing
16 24 (9.30%) SC Cleared
16 24 (9.30%) Degree
17 21 (8.14%) Risk Management
17 21 (8.14%) MS Excel
17 21 (8.14%) Active Directory
17 21 (8.14%) Business Development
18 20 (7.75%) Life Science
18 20 (7.75%) Citrix
18 20 (7.75%) Law
18 20 (7.75%) Process Management

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 May 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (2.71%) MS Exchange
2 5 (1.94%) IIS
2 5 (1.94%) Tomcat
2 5 (1.94%) SharePoint
3 4 (1.55%) Lync
4 2 (0.78%) Apache
5 1 (0.39%) Exchange Server 2003
5 1 (0.39%) Blackberry Enterprise Server
5 1 (0.39%) Exchange Server 2007
5 1 (0.39%) Exchange Server 2010
Applications
1 21 (8.14%) MS Excel
2 12 (4.65%) MS Office
3 8 (3.10%) MS PowerPoint
4 6 (2.33%) MS Visio
5 1 (0.39%) Spreadsheet
Business Applications
1 9 (3.49%) assyst
2 5 (1.94%) SAP SM
3 2 (0.78%) SAP Business One
4 1 (0.39%) Dynamics AX
Cloud Services
1 4 (1.55%) Office 365
1 4 (1.55%) SaaS
2 3 (1.16%) Microsoft Azure
3 1 (0.39%) Cloud Computing
3 1 (0.39%) PaaS
Communications & Networking
1 10 (3.88%) VPN
1 10 (3.88%) HTTP
2 8 (3.10%) MPLS
2 8 (3.10%) LAN
2 8 (3.10%) Firewall
3 6 (2.33%) Broadband
3 6 (2.33%) Wireless
4 4 (1.55%) Cisco ASA
4 4 (1.55%) WAN
5 2 (0.78%) DSL
5 2 (0.78%) VoIP
5 2 (0.78%) WLAN
5 2 (0.78%) IPsec
6 1 (0.39%) IP Telephony
6 1 (0.39%) VLAN
6 1 (0.39%) PBX
6 1 (0.39%) DHCP
6 1 (0.39%) PPP
6 1 (0.39%) TCP/IP
6 1 (0.39%) SSL
Database & Business Intelligence
1 25 (9.69%) SQL Server
2 4 (1.55%) Relational Database
2 4 (1.55%) SQL Server 2005
3 2 (0.78%) SAP HANA
3 2 (0.78%) Big Data
3 2 (0.78%) SQL Server 2008
3 2 (0.78%) BusinessObjects
4 1 (0.39%) Crystal Reports
4 1 (0.39%) RDBMS
4 1 (0.39%) MS Access
4 1 (0.39%) SQL Server 2000
4 1 (0.39%) Oracle Database
Development Applications
1 3 (1.16%) Visual Studio
1 3 (1.16%) Team Foundation Server
General
1 59 (22.87%) Finance
2 24 (9.30%) Manufacturing
3 20 (7.75%) Law
4 11 (4.26%) Legal
5 7 (2.71%) Telecoms
6 6 (2.33%) French Language
6 6 (2.33%) German Language
6 6 (2.33%) Banking
7 5 (1.94%) Marketing
8 4 (1.55%) Retail
9 3 (1.16%) Games
10 2 (0.78%) Local Government
11 1 (0.39%) Billing
11 1 (0.39%) Back Office
11 1 (0.39%) Aerospace
11 1 (0.39%) Automotive
Job Titles
1 54 (20.93%) Service Manager
2 35 (13.57%) Analyst
3 23 (8.91%) Transition Manager
4 22 (8.53%) Delivery Manager
4 22 (8.53%) Services Delivery Manager
5 17 (6.59%) Project Manager
6 13 (5.04%) Support Engineer
6 13 (5.04%) Developer
6 13 (5.04%) Consultant
6 13 (5.04%) Graduate
7 10 (3.88%) IT Graduate
8 9 (3.49%) Relationships Manager
8 9 (3.49%) Team Leader
8 9 (3.49%) Senior Manager
8 9 (3.49%) Architect
9 8 (3.10%) Service Desk Team Leader
9 8 (3.10%) Problem Manager
10 7 (2.71%) Business Manager
10 7 (2.71%) Support Analyst
11 6 (2.33%) Network Operations Consultant
Libraries, Frameworks & Software Standards
1 18 (6.98%) .NET
2 13 (5.04%) HTML
3 12 (4.65%) J2EE
4 11 (4.26%) XML
5 4 (1.55%) CGI
5 4 (1.55%) Flash
6 3 (1.16%) Ajax
6 3 (1.16%) WinForms
6 3 (1.16%) CSS
6 3 (1.16%) ASP.NET
6 3 (1.16%) ASP.NET Web Forms
6 3 (1.16%) .NET Framework
6 3 (1.16%) WCF
6 3 (1.16%) LINQ
6 3 (1.16%) ASP.NET MVC
6 3 (1.16%) Entity Framework
7 2 (0.78%) Velocity
8 1 (0.39%) COM
Miscellaneous
1 20 (7.75%) Life Science
2 15 (5.81%) Analytical Skills
3 12 (4.65%) GIS
4 9 (3.49%) Management Information System
5 8 (3.10%) PMI
6 4 (1.55%) Statistics
7 2 (0.78%) Enterprise Cloud
8 1 (0.39%) CESG
8 1 (0.39%) PDA
8 1 (0.39%) Replication
8 1 (0.39%) Mainframe
8 1 (0.39%) Blackberry
8 1 (0.39%) Thin Client
8 1 (0.39%) BYOD
8 1 (0.39%) Performance Metrics
8 1 (0.39%) Mathematics
8 1 (0.39%) Computer Science
8 1 (0.39%) Wiki
8 1 (0.39%) Social Network
8 1 (0.39%) CMDB
Operating Systems
1 35 (13.57%) Windows
2 19 (7.36%) Linux
3 11 (4.26%) Red Hat Enterprise Linux
4 10 (3.88%) UNIX
5 8 (3.10%) Windows 7
6 7 (2.71%) Windows Server 2003
7 5 (1.94%) Solaris
7 5 (1.94%) Windows XP
8 3 (1.16%) Windows Server 2008
8 3 (1.16%) Windows 2000 Server
9 2 (0.78%) Windows Vista
10 1 (0.39%) Windows 8
Processes & Methodologies
1 187 (72.48%) ITIL
2 79 (30.62%) Service Delivery
3 65 (25.19%) Project Management
4 53 (20.54%) ITSM
5 51 (19.77%) Stakeholder Management
6 44 (17.05%) PRINCE2
7 41 (15.89%) Problem Management
8 36 (13.95%) Change Management
9 31 (12.02%) Incident Management
10 26 (10.08%) Continuous Improvement
11 21 (8.14%) Risk Management
11 21 (8.14%) Business Development
12 20 (7.75%) Process Management
13 19 (7.36%) Transition Management
13 19 (7.36%) Line Management
14 18 (6.98%) Root Cause Analysis
15 15 (5.81%) Business Analysis
16 13 (5.04%) Performance Management
16 13 (5.04%) Demand Management
17 12 (4.65%) Financial Modelling
Programming Languages
1 24 (9.30%) SQL
2 6 (2.33%) C#
3 5 (1.94%) Perl
3 5 (1.94%) Python
3 5 (1.94%) PowerShell
4 4 (1.55%) T-SQL
5 3 (1.16%) JavaScript
6 2 (0.78%) C
7 1 (0.39%) PL/SQL
Qualifications
1 49 (18.99%) ITIL Certification
2 25 (9.69%) Security Cleared
3 24 (9.30%) SC Cleared
3 24 (9.30%) Degree
4 19 (7.36%) ISEB
5 6 (2.33%) PMP
6 4 (1.55%) Cisco Certification
6 4 (1.55%) CCNP
7 3 (1.16%) PRINCE2 Certification
7 3 (1.16%) PMI Certification
7 3 (1.16%) ITIL Foundation Certificate
8 2 (0.78%) PRINCE2 Practitioner
8 2 (0.78%) Microsoft Certification
8 2 (0.78%) CCNA
8 2 (0.78%) MCSE
8 2 (0.78%) VMware Certified Professional (VCP)
9 1 (0.39%) CISMP
9 1 (0.39%) CAPM
9 1 (0.39%) CISM
9 1 (0.39%) CISSP
Quality Assurance & Compliance
1 49 (18.99%) SLA
2 2 (0.78%) QA
2 2 (0.78%) Sarbanes-Oxley
2 2 (0.78%) ISO/IEC 27001
3 1 (0.39%) P3O
System Software
1 21 (8.14%) Active Directory
2 17 (6.59%) VMware Infrastructure
3 5 (1.94%) XenApp
4 4 (1.55%) XenDesktop
4 4 (1.55%) Terminal Services
5 1 (0.39%) ProxySG
Systems Management
1 10 (3.88%) SCOM
2 9 (3.49%) SCCM
3 5 (1.94%) Unicenter
3 5 (1.94%) Tivoli
3 5 (1.94%) Nagios
3 5 (1.94%) Ansible
3 5 (1.94%) BladeLogic
4 2 (0.78%) Control-M
5 1 (0.39%) WSUS
Vendors
1 28 (10.85%) Microsoft
2 24 (9.30%) Cisco
3 20 (7.75%) Citrix
4 19 (7.36%) VMware
5 18 (6.98%) Oracle
6 17 (6.59%) Dell
7 13 (5.04%) NetApp
7 13 (5.04%) SAP
8 7 (2.71%) CheckPoint
9 5 (1.94%) Computacenter
9 5 (1.94%) Avaya
10 4 (1.55%) ServiceNow
10 4 (1.55%) Remedy
11 3 (1.16%) Business Objects
11 3 (1.16%) IBM
11 3 (1.16%) Websense
11 3 (1.16%) Salesforce.com
11 3 (1.16%) LANDesk
11 3 (1.16%) Riverbed
11 3 (1.16%) SolarWinds
Birmingham, West Midlands (County)
Jonothan Bosworth
Salary: From £50,000 to £75,000 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Applause IT Innovation
Salary: £55000 - £65000 per annum + Car Allowance + Benefits Package
Posted: 2 days ago
Coventry, West Midlands (County)
ReThink Recruitment
Salary: £44000.00 - £53000.00 per annum + Mileage Bonus Bens
Posted: 3 days ago
Birmingham, West Midlands (County)
Synergize Consulting
Salary: From £60,000 to £70,000 per annum + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £30000 per annum
Posted: 4 days ago
Birmingham
Capita - ITIN
Salary: £18000 - £22000 per annum
Posted: 6 days ago
Warwick, Warwickshire
Capgemini
Salary: Competitive + excellent benefits
Posted: 6 days ago
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £55000.00 - £60000.00 per annum + Extensive benefits
Posted: 6 days ago
Birmingham
Nigel Frank International Limited - Newcastle
Salary: £55000 - £60000 per annum + Holidays / Benefits
Posted: 11 days ago
Birmingham
Capita - ITIN
Salary: £18000 - £22000 per annum
Posted: 13 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: 25 days ago