The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 94 106 103
Rank change year-on-year
+12 -3
Permanent jobs citing Service Management 126 113 107
As % of all permanent IT jobs located in the West Midlands 2.32% 2.03% 2.20%
As % of the Processes & Methodologies category 3.04% 2.62% 2.93%
Number of salaries quoted 97 87 87
Average salary £55,000 £48,500 £50,000
Average salary % change year-on-year
+13.40% -3.00%
90% offered a salary of more than £30,944 £27,200 £30,000
10% offered a salary of more than £70,000 £60,000 £69,700
UK excluding London average salary £42,500 £44,250 £41,500
% change year-on-year
-3.95% +6.62%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4141 4315 3651
As % of all permanent IT jobs located in the West Midlands 76.40% 77.33% 75.05%
Number of salaries quoted 3419 3640 3109
Average salary £41,000 £40,500 £40,000
Average salary % change year-on-year
+1.23% +1.25%
90% offered a salary of more than £28,500 £26,500 £27,000
10% offered a salary of more than £65,000 £65,000 £60,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 20 August 2014.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +10 68 £60,000 +20.00% 9
Warwickshire +20 13 £34,500 -8.00% 3
Coventry +3 13 £63,750 +59.37% 3
Staffordshire -18 12 £35,000 +32.07% 1
Worcestershire - 6 £43,250 - 2
Wolverhampton - 4 £24,000 -
Walsall - 3 £55,000 -
West Bromwich -3 2 - -
Solihull -8 2 £35,018 -43.97%
Herefordshire - 1 £31,573 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 20 August 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 208 (79.69%) ITIL
2 82 (31.42%) Project Management
3 73 (27.97%) Service Delivery
4 63 (24.14%) PRINCE2
5 61 (23.37%) Degree
6 56 (21.46%) Finance
7 53 (20.31%) Microsoft
8 46 (17.62%) ITSM
9 44 (16.86%) SLA
10 41 (15.71%) Windows
11 35 (13.41%) Incident Management
12 31 (11.88%) Transition Management
13 30 (11.49%) Stakeholder Management
13 30 (11.49%) ISEB
14 29 (11.11%) Microsoft Certification
14 29 (11.11%) Change Management
15 27 (10.34%) MS Excel
15 27 (10.34%) Business Development
16 25 (9.58%) Continuous Improvement
16 25 (9.58%) Law
17 24 (9.20%) Problem Management
18 23 (8.81%) Matrix Management
18 23 (8.81%) MCSE
19 22 (8.43%) Telecoms
20 21 (8.05%) SQL Server
20 21 (8.05%) Citrix
20 21 (8.05%) Cisco
20 21 (8.05%) Windows 7
21 20 (7.66%) ITIL Certification
22 19 (7.28%) UNIX

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 20 August 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (4.98%) Blackberry Enterprise Server
2 9 (3.45%) IIS
3 8 (3.07%) SharePoint
4 4 (1.53%) MS Exchange
4 4 (1.53%) SharePoint 2013
5 2 (0.77%) Tomcat
5 2 (0.77%) CMS
6 1 (0.38%) SharePoint Server
6 1 (0.38%) Lync
6 1 (0.38%) SAS
6 1 (0.38%) Apache
Applications
1 27 (10.34%) MS Excel
2 8 (3.07%) MS Project
3 6 (2.30%) MS Office
4 5 (1.92%) MS PowerPoint
5 4 (1.53%) InfoPath
6 1 (0.38%) Spreadsheet
Business Applications
1 6 (2.30%) assyst
2 3 (1.15%) Dynamics AX
3 2 (0.77%) SAP ERP
3 2 (0.77%) SAP CRM
4 1 (0.38%) Maximo
4 1 (0.38%) Teamcenter
4 1 (0.38%) SAP Retail
4 1 (0.38%) Remedy ITSM
4 1 (0.38%) Dynamics NAV
4 1 (0.38%) SAP SD
Cloud Services
1 1 (0.38%) Cloud Computing
1 1 (0.38%) SaaS
1 1 (0.38%) IaaS
Communications & Networking
1 18 (6.90%) LAN
1 18 (6.90%) WAN
2 13 (4.98%) VoIP
3 12 (4.60%) Broadband
3 12 (4.60%) 3G
4 9 (3.45%) Internet
5 7 (2.68%) VPN
5 7 (2.68%) TETRA
6 6 (2.30%) 4G
7 5 (1.92%) Firewall
7 5 (1.92%) Network Security
8 4 (1.53%) VLAN
8 4 (1.53%) PABX
9 3 (1.15%) Ethernet
9 3 (1.15%) GPRS
9 3 (1.15%) WLAN
10 2 (0.77%) DMZ
10 2 (0.77%) Symposium
10 2 (0.77%) Nortel Meridian
11 1 (0.38%) Cisco ASA
Database & Business Intelligence
1 21 (8.05%) SQL Server
2 18 (6.90%) SQL Server Reporting Services
3 10 (3.83%) SQL Server Integration Services
4 8 (3.07%) SQL Server 2005
5 6 (2.30%) SQL Server 2008
6 4 (1.53%) Crystal Reports
7 3 (1.15%) SQL Server Analysis Services
8 2 (0.77%) Oracle Database
Development Applications
1 6 (2.30%) Visual Studio
1 6 (2.30%) Team Foundation Server
2 3 (1.15%) SQL Server Management Studio (SSMS)
General
1 56 (21.46%) Finance
2 25 (9.58%) Law
3 22 (8.43%) Telecoms
4 19 (7.28%) Manufacturing
5 13 (4.98%) Banking
6 11 (4.21%) Legal
7 9 (3.45%) Retail
8 5 (1.92%) Marketing
9 4 (1.53%) Automotive
9 4 (1.53%) Investment Banking
10 3 (1.15%) Back Office
10 3 (1.15%) Aerospace
11 2 (0.77%) Advertising
12 1 (0.38%) Games
Job Titles
1 71 (27.20%) Service Manager
2 39 (14.94%) Transition Manager
3 31 (11.88%) Delivery Manager
4 28 (10.73%) Analyst
5 25 (9.58%) Service Transition Manager
6 24 (9.20%) Services Delivery Manager
7 23 (8.81%) Senior Manager
8 18 (6.90%) Service Analyst
9 15 (5.75%) Architect
10 14 (5.36%) Senior Service Manager
11 12 (4.60%) IT Services Manager
11 12 (4.60%) Service Desk Analyst
12 9 (3.45%) Developer
13 8 (3.07%) Project Manager
13 8 (3.07%) Consultant
13 8 (3.07%) Implementation Specialist
14 7 (2.68%) Incident Manager
14 7 (2.68%) Technical Design Authority
14 7 (2.68%) Support Engineer
15 6 (2.30%) Team Leader
Libraries, Frameworks & Software Standards
1 9 (3.45%) Middleware
2 8 (3.07%) FIX Protocol
3 7 (2.68%) .NET
4 6 (2.30%) .NET Framework
4 6 (2.30%) WCF
5 2 (0.77%) Flash
6 1 (0.38%) WebSphere Message Broker
6 1 (0.38%) J2EE
Miscellaneous
1 14 (5.36%) Management Information System
2 13 (4.98%) Blackberry
3 12 (4.60%) PDA
4 9 (3.45%) Clustering
5 8 (3.07%) CMDB
5 8 (3.07%) Fat Client
5 8 (3.07%) Thin Client
6 3 (1.15%) GIS
6 3 (1.15%) Replication
6 3 (1.15%) Mobile Computing
7 2 (0.77%) PMI
8 1 (0.38%) Mainframe
8 1 (0.38%) Handset
8 1 (0.38%) Statistics
Operating Systems
1 41 (15.71%) Windows
2 21 (8.05%) Windows 7
3 19 (7.28%) UNIX
4 14 (5.36%) Windows Server 2003
5 13 (4.98%) Windows XP
6 11 (4.21%) Windows Server 2008
7 2 (0.77%) Linux
8 1 (0.38%) Apple iOS
8 1 (0.38%) Windows 8
8 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 208 (79.69%) ITIL
2 82 (31.42%) Project Management
3 73 (27.97%) Service Delivery
4 63 (24.14%) PRINCE2
5 46 (17.62%) ITSM
6 35 (13.41%) Incident Management
7 31 (11.88%) Transition Management
8 30 (11.49%) Stakeholder Management
9 29 (11.11%) Change Management
10 27 (10.34%) Business Development
11 25 (9.58%) Continuous Improvement
12 24 (9.20%) Problem Management
13 23 (8.81%) Matrix Management
14 19 (7.28%) Supplier Management
15 16 (6.13%) Asset Management
16 15 (5.75%) Release Management
16 15 (5.75%) Capacity Management
17 14 (5.36%) Project Planning
18 13 (4.98%) ERP
19 12 (4.60%) ITIL V3
Programming Languages
1 18 (6.90%) SQL
2 6 (2.30%) C#
3 4 (1.53%) T-SQL
4 1 (0.38%) PowerShell
4 1 (0.38%) Java
4 1 (0.38%) C
Qualifications
1 61 (23.37%) Degree
2 30 (11.49%) ISEB
3 29 (11.11%) Microsoft Certification
4 23 (8.81%) MCSE
5 20 (7.66%) ITIL Certification
6 17 (6.51%) Security Cleared
7 12 (4.60%) SC Cleared
8 11 (4.21%) ITIL Foundation Certificate
9 10 (3.83%) MCP
10 6 (2.30%) MCSD
11 5 (1.92%) PRINCE2 Practitioner
12 4 (1.53%) HND
12 4 (1.53%) CCNA
12 4 (1.53%) Cisco Certification
13 3 (1.15%) PMI Certification
13 3 (1.15%) CCNP
13 3 (1.15%) CISSP
13 3 (1.15%) HNC
14 2 (0.77%) CCIE
15 1 (0.38%) CCSP
Quality Assurance & Compliance
1 44 (16.86%) SLA
2 7 (2.68%) COBIT
2 7 (2.68%) QA
3 2 (0.77%) Data Quality
3 2 (0.77%) Sarbanes-Oxley
System Software
1 17 (6.51%) XenApp
2 4 (1.53%) Active Directory
2 4 (1.53%) VMware Infrastructure
3 1 (0.38%) Hyper-V
3 1 (0.38%) ProxySG
3 1 (0.38%) XenDesktop
Systems Management
1 1 (0.38%) CiscoWorks
1 1 (0.38%) Netcool
1 1 (0.38%) SCCM
1 1 (0.38%) SCOM
1 1 (0.38%) Cisco CUCM
Vendors
1 53 (20.31%) Microsoft
2 21 (8.05%) Cisco
2 21 (8.05%) Citrix
3 12 (4.60%) LANDesk
4 11 (4.21%) McAfee
5 9 (3.45%) VMware
6 7 (2.68%) BMC
7 6 (2.30%) SAP
8 4 (1.53%) Oracle
8 4 (1.53%) Avaya
8 4 (1.53%) BT
8 4 (1.53%) Symantec
9 2 (0.77%) Remedy
9 2 (0.77%) hybris
9 2 (0.77%) RedPrairie
9 2 (0.77%) JDA
9 2 (0.77%) CheckPoint
9 2 (0.77%) webMethods
9 2 (0.77%) Business Objects
9 2 (0.77%) Cognos
Birmingham, West Midlands (County)
NES Global Talent
Salary: £50000 to £60000 per annum
Posted: 11 hours ago
Birmingham, West Midlands (County)
Robert Half
Salary: £40000 - £45000 per annum + Car
Posted: 16 hours ago
Birmingham, West Midlands (County)
Robert Half
Salary: £55000 - £60000 per annum + Benefits
Posted: 17 hours ago
Birmingham, West Midlands (County)
Streamline Connections
Salary: £60000 - £70000 per annum + excellent benefits
Posted: 17 hours ago
Stoke-On-Trent, Staffordshire
LA International
Salary: £20000 - £26000 per annum + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £70000 per annum + car allowance + bonus + benefits
Posted: Yesterday
Coventry
Hays IT - Uk Posting account
Salary: £65000.00 - £70000.00 per annum
Posted: 5 days ago
Leamington Spa
Hudson - London
Salary: £50000 - £80000 per annum + Benefits
Posted: 5 days ago
Warwickshire
Rolls Royce
Posted: 8 days ago
Worcestershire
Jumar Solutions
Salary: Excellent
Posted: 13 days ago
Worcestershire
Jumar Solutions
Salary: Excellent
Posted: 13 days ago
Birmingham
The People Network
Salary: £70000 - £85000 per annum + Excellent Benefits
Posted: 15 days ago
Rugby, Warwickshire
Airwave
Posted: 20 days ago
Wythall, Birmingham
Jumar Solutions
Posted: 21 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £30000.00 - £35000.00 per annum
Posted: 21 days ago
Coventry
DP Connect
Salary: £60000 - £65000 per annum + Car Allowance, Pension
Posted: 27 days ago