The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 87 94 94
Rank change year-on-year
+7 0
Permanent jobs citing Service Management 159 126 119
As % of all permanent IT jobs located in the West Midlands 2.81% 2.34% 2.44%
As % of the Processes & Methodologies category 3.53% 3.00% 3.21%
Number of salaries quoted 128 96 91
Average salary £52,750 £47,500 £42,500
Average salary % change year-on-year
+11.05% +11.76%
90% offered a salary of more than £27,200 £26,698 £30,000
10% offered a salary of more than £70,000 £60,000 £70,000
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4509 4198 3702
As % of all permanent IT jobs located in the West Midlands 79.68% 78.10% 75.94%
Number of salaries quoted 3782 3548 3134
Average salary £42,233 £40,000 £40,000
Average salary % change year-on-year
+5.58% -
90% offered a salary of more than £27,500 £26,750 £27,500
10% offered a salary of more than £68,500 £65,000 £60,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 30 September 2014.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +7 92 £62,500 +25.00% 7
Coventry +5 20 £62,500 +65.56% 4
Warwickshire -1 12 £42,233 -0.62%
Staffordshire -15 11 £35,000 +32.07%
Wolverhampton 0 6 £24,000 - 1
Solihull -3 6 £38,000 +1.33% 3
Worcestershire - 5 £39,000 -
Shropshire 0 2 £40,000 +45.45% 1
West Bromwich - 2 £55,000 -
Walsall - 1 £55,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 September 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 232 (81.40%) ITIL
2 76 (26.67%) Service Delivery
3 75 (26.32%) Project Management
4 69 (24.21%) Degree
5 59 (20.70%) Finance
6 56 (19.65%) PRINCE2
7 55 (19.30%) Microsoft
8 48 (16.84%) ITSM
9 47 (16.49%) Windows
10 45 (15.79%) SLA
11 44 (15.44%) Incident Management
12 43 (15.09%) Change Management
13 38 (13.33%) Stakeholder Management
13 38 (13.33%) Problem Management
14 31 (10.88%) MS Excel
15 30 (10.53%) ISEB
15 30 (10.53%) Microsoft Certification
15 30 (10.53%) Transition Management
15 30 (10.53%) Analytical Skills
16 27 (9.47%) Business Development
17 25 (8.77%) Continuous Improvement
17 25 (8.77%) ITIL Certification
17 25 (8.77%) Cisco
17 25 (8.77%) Law
18 24 (8.42%) Windows 7
19 23 (8.07%) MCSE
19 23 (8.07%) SQL
19 23 (8.07%) SQL Server
19 23 (8.07%) Citrix
20 22 (7.72%) UNIX

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 September 2014, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (4.56%) Blackberry Enterprise Server
2 9 (3.16%) IIS
2 9 (3.16%) SharePoint
3 7 (2.46%) MS Exchange
4 3 (1.05%) SharePoint 2013
5 2 (0.70%) Tomcat
5 2 (0.70%) Exchange Server 2010
5 2 (0.70%) CMS
6 1 (0.35%) SharePoint Server
6 1 (0.35%) Lync
6 1 (0.35%) SAS
6 1 (0.35%) Apache
Applications
1 31 (10.88%) MS Excel
2 10 (3.51%) MS Office
3 7 (2.46%) MS Project
3 7 (2.46%) MS PowerPoint
4 3 (1.05%) InfoPath
5 1 (0.35%) Spreadsheet
5 1 (0.35%) MS Visio
Business Applications
1 12 (4.21%) assyst
2 3 (1.05%) Dynamics AX
3 1 (0.35%) Remedy ITSM
3 1 (0.35%) Dynamics NAV
3 1 (0.35%) Maximo
3 1 (0.35%) Teamcenter
Cloud Services
1 1 (0.35%) Cloud Computing
1 1 (0.35%) SaaS
1 1 (0.35%) IaaS
Communications & Networking
1 18 (6.32%) LAN
1 18 (6.32%) WAN
2 15 (5.26%) Broadband
3 12 (4.21%) VoIP
3 12 (4.21%) VPN
3 12 (4.21%) 3G
4 8 (2.81%) TETRA
5 7 (2.46%) Firewall
5 7 (2.46%) 4G
6 5 (1.75%) Wireless
6 5 (1.75%) Internet
6 5 (1.75%) DNS
7 4 (1.40%) DHCP
7 4 (1.40%) GPRS
7 4 (1.40%) PABX
7 4 (1.40%) Network Security
7 4 (1.40%) Cisco ASA
8 3 (1.05%) VLAN
8 3 (1.05%) WLAN
8 3 (1.05%) SAN
Database & Business Intelligence
1 23 (8.07%) SQL Server
2 19 (6.67%) SQL Server Reporting Services
3 11 (3.86%) SQL Server Integration Services
4 8 (2.81%) SQL Server 2008
4 8 (2.81%) SQL Server 2005
5 4 (1.40%) Crystal Reports
5 4 (1.40%) MarkLogic
6 3 (1.05%) SQL Server Analysis Services
7 2 (0.70%) Oracle Database
8 1 (0.35%) SQL Server 2000
Development Applications
1 7 (2.46%) Visual Studio
1 7 (2.46%) Team Foundation Server
2 3 (1.05%) SQL Server Management Studio (SSMS)
General
1 59 (20.70%) Finance
2 25 (8.77%) Law
3 21 (7.37%) Manufacturing
3 21 (7.37%) Telecoms
4 15 (5.26%) Banking
5 8 (2.81%) Legal
6 5 (1.75%) Investment Banking
6 5 (1.75%) Automotive
7 4 (1.40%) Marketing
8 3 (1.05%) Retail
8 3 (1.05%) Back Office
8 3 (1.05%) Aerospace
9 2 (0.70%) Advertising
10 1 (0.35%) Games
10 1 (0.35%) Billing
Job Titles
1 56 (19.65%) Service Manager
2 37 (12.98%) Analyst
3 32 (11.23%) Transition Manager
4 29 (10.18%) Senior Manager
5 24 (8.42%) Delivery Manager
6 21 (7.37%) Architect
6 21 (7.37%) Service Analyst
7 18 (6.32%) Senior Service Manager
7 18 (6.32%) Service Transition Manager
8 17 (5.96%) Services Delivery Manager
9 12 (4.21%) Service Desk Analyst
9 12 (4.21%) Developer
10 11 (3.86%) IT Services Manager
11 10 (3.51%) Project Manager
11 10 (3.51%) Support Engineer
11 10 (3.51%) Team Leader
12 9 (3.16%) Incident Manager
13 8 (2.81%) Implementation Specialist
14 7 (2.46%) C# .NET Developer
14 7 (2.46%) .NET Developer
Libraries, Frameworks & Software Standards
1 10 (3.51%) .NET
2 9 (3.16%) Middleware
3 8 (2.81%) FIX Protocol
4 7 (2.46%) WCF
4 7 (2.46%) .NET Framework
5 4 (1.40%) JMS
5 4 (1.40%) D-Bus
6 3 (1.05%) XML
6 3 (1.05%) Flash
7 2 (0.70%) HTML
7 2 (0.70%) CSS
8 1 (0.35%) J2EE
8 1 (0.35%) WebSphere Message Broker
Miscellaneous
1 30 (10.53%) Analytical Skills
2 13 (4.56%) CMDB
2 13 (4.56%) Blackberry
2 13 (4.56%) Management Information System
3 12 (4.21%) PDA
4 9 (3.16%) Clustering
5 8 (2.81%) Thin Client
5 8 (2.81%) Fat Client
6 5 (1.75%) Mobile Computing
6 5 (1.75%) Life Science
7 3 (1.05%) PMI
7 3 (1.05%) Replication
8 2 (0.70%) Mainframe
8 2 (0.70%) Statistics
9 1 (0.35%) Wiki
9 1 (0.35%) GIS
9 1 (0.35%) Handset
Operating Systems
1 47 (16.49%) Windows
2 24 (8.42%) Windows 7
3 22 (7.72%) UNIX
4 15 (5.26%) Windows Server 2003
5 14 (4.91%) Windows XP
6 13 (4.56%) Windows Server 2008
7 2 (0.70%) Linux
8 1 (0.35%) Apple iOS
8 1 (0.35%) Windows 8
8 1 (0.35%) Windows Server 2012
8 1 (0.35%) Windows Vista
Processes & Methodologies
1 232 (81.40%) ITIL
2 76 (26.67%) Service Delivery
3 75 (26.32%) Project Management
4 56 (19.65%) PRINCE2
5 48 (16.84%) ITSM
6 44 (15.44%) Incident Management
7 43 (15.09%) Change Management
8 38 (13.33%) Stakeholder Management
8 38 (13.33%) Problem Management
9 30 (10.53%) Transition Management
10 27 (9.47%) Business Development
11 25 (8.77%) Continuous Improvement
12 22 (7.72%) Matrix Management
13 21 (7.37%) Supplier Management
14 18 (6.32%) Agile Software Development
14 18 (6.32%) Capacity Management
14 18 (6.32%) Coaching
14 18 (6.32%) People Management
15 17 (5.96%) Release Management
16 16 (5.61%) Asset Management
Programming Languages
1 23 (8.07%) SQL
2 7 (2.46%) C#
3 4 (1.40%) Perl
3 4 (1.40%) T-SQL
4 2 (0.70%) Java
4 2 (0.70%) JavaScript
5 1 (0.35%) ABAP
5 1 (0.35%) PowerShell
Qualifications
1 69 (24.21%) Degree
2 30 (10.53%) ISEB
2 30 (10.53%) Microsoft Certification
3 25 (8.77%) ITIL Certification
4 23 (8.07%) MCSE
5 20 (7.02%) Security Cleared
6 14 (4.91%) SC Cleared
7 12 (4.21%) ITIL Foundation Certificate
8 10 (3.51%) MCP
9 7 (2.46%) MCSD
9 7 (2.46%) HND
10 6 (2.11%) HNC
11 5 (1.75%) CCNA
11 5 (1.75%) Cisco Certification
12 4 (1.40%) PMI Certification
13 2 (0.70%) CCIE
13 2 (0.70%) CCNP
13 2 (0.70%) CISSP
14 1 (0.35%) CCSP
14 1 (0.35%) MOS
Quality Assurance & Compliance
1 45 (15.79%) SLA
2 7 (2.46%) QA
3 5 (1.75%) COBIT
4 2 (0.70%) Data Quality
4 2 (0.70%) Sarbanes-Oxley
System Software
1 19 (6.67%) XenApp
2 8 (2.81%) Active Directory
3 5 (1.75%) VMware Infrastructure
4 1 (0.35%) Hyper-V
4 1 (0.35%) XenDesktop
Systems Management
1 2 (0.70%) SCOM
2 1 (0.35%) BladeLogic
2 1 (0.35%) SCCM
Vendors
1 55 (19.30%) Microsoft
2 25 (8.77%) Cisco
3 23 (8.07%) Citrix
4 13 (4.56%) LANDesk
5 11 (3.86%) McAfee
5 11 (3.86%) BMC
6 10 (3.51%) VMware
7 8 (2.81%) Oracle
8 7 (2.46%) SAP
9 4 (1.40%) Avaya
9 4 (1.40%) CheckPoint
9 4 (1.40%) Symantec
9 4 (1.40%) SolarWinds
10 3 (1.05%) F5
10 3 (1.05%) Websense
10 3 (1.05%) Riverbed
10 3 (1.05%) ServiceNow
11 2 (0.70%) Nortel
11 2 (0.70%) BT
11 2 (0.70%) ION Trading
Telford, Shropshire
ReThink Recruitment
Salary: £38000.00 - £45000.00 per annum + Bonus + Bens
Posted: 3 hours ago
Birmingham, West Midlands (County)
NES Global Talent
Salary: £50000 to £60000 per annum - Car + bonus
Posted: 4 hours ago
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 22 hours ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 22 hours ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 22 hours ago
Birmingham, West Midlands (County)
TEKsystems
Salary: £20000 - £32000 per annum + Benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
Synergize Consulting
Salary: From £60,000 to £80,000 per annum £450pcm Car Allowance, £10K - £15K B
Posted: 5 days ago
Birmingham, West Midlands (County)
CGI
Salary: £35000 - £60000 per annum + benefits
Posted: 6 days ago
Solihull, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £36000.00 - £40000.00 per annum
Posted: 6 days ago
Solihull, West Midlands
Xoserve
Posted: 6 days ago
Solihull, West Midlands
Xoserve
Posted: 6 days ago
Coventry
Hays IT - Uk Posting account
Salary: £65000.00 - £70000.00 per annum
Posted: 11 days ago
CV4 7AL, Coventry, UK
University of Warwick
Salary: £38,511 - £45,954 pa
Posted: 15 days ago
Coventry
Hays IT - Uk Posting account
Salary: £42000.00 - £47000.00 per annum + Exec Car + Extensive Benefits
Posted: 18 days ago
Birmingham
The People Network
Salary: £70000 - £75000 per annum + Package
Posted: 27 days ago