The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 24 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 May 2016
Same period 2015 Same period 2014
Service Management
Rank 59 101 103
Rank change year-on-year
+42 +2
Permanent jobs citing Service Management 249 135 125
As % of all permanent IT jobs located in the West Midlands 4.09% 2.56% 2.40%
As % of the Processes & Methodologies category 4.66% 3.01% 2.84%
Number of salaries quoted 143 99 98
Median salary £39,500 £50,000 £52,500
Median salary % change year-on-year
-21.00% -4.76%
90% offered a salary of more than £22,500 £25,000 £32,850
10% offered a salary of more than £70,000 £70,000 £60,000
UK excluding London median salary £42,500 £45,000 £46,500
% change year-on-year
-5.55% -3.22%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5341 4481 4409
As % of all permanent IT jobs located in the West Midlands 87.67% 85.08% 84.54%
Number of salaries quoted 4142 3723 3677
Median salary £42,500 £42,500 £42,000
Median salary % change year-on-year
- +1.19%
90% offered a salary of more than £27,500 £27,000 £29,000
10% offered a salary of more than £63,308 £65,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 24 May 2016.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +44 155 £50,000 -16.66% 3
Shropshire +12 31 £30,000 +81.81%
Warwickshire -1 21 £42,500 -17.07% 1
Solihull - 12 £22,500 -
Coventry -23 10 £38,000 -15.55% 2
Staffordshire 0 6 £36,250 -34.09% 4
Dudley +6 4 £25,000 -3.84%
West Bromwich -3 1 £18,000 -55.00% 1
Worcestershire - 1 £26,500 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 May 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Management.

1 281 (74.14%) ITIL
2 123 (32.45%) Service Delivery
3 86 (22.69%) Project Management
4 80 (21.11%) ITSM
5 75 (19.79%) Data Centre
6 61 (16.09%) ITIL Certification
6 61 (16.09%) Finance
6 61 (16.09%) Continuous Improvement
7 60 (15.83%) ServiceNow
8 57 (15.04%) Windows
9 56 (14.78%) Change Management
10 54 (14.25%) Process Improvement
11 53 (13.98%) SLA
12 52 (13.72%) PRINCE2
13 49 (12.93%) Release Management
14 48 (12.66%) ITIL V3
15 46 (12.14%) Unix
16 42 (11.08%) Problem Management
17 41 (10.82%) Analytical Skills
18 40 (10.55%) Degree
18 40 (10.55%) Stakeholder Management
19 38 (10.03%) Cisco
19 38 (10.03%) Customer Engagement
20 37 (9.76%) CMDB
20 37 (9.76%) VMware
21 36 (9.50%) Microsoft
22 34 (8.97%) Linux
23 33 (8.71%) SQL
23 33 (8.71%) ISEB
23 33 (8.71%) VMware Infrastructure

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (2.37%) SharePoint
2 6 (1.58%) OpenStack
3 5 (1.32%) Exchange Server 2013
3 5 (1.32%) WordPress
4 4 (1.06%) MS Exchange
5 3 (0.79%) JBoss
6 2 (0.53%) Adobe Experience Manager
6 2 (0.53%) Apache
6 2 (0.53%) CMS
6 2 (0.53%) Exchange Server 2010
6 2 (0.53%) Tomcat
7 1 (0.26%) IBM Notes
7 1 (0.26%) IIS
7 1 (0.26%) Office Communications Server
7 1 (0.26%) Oracle Application Server
7 1 (0.26%) SAS
7 1 (0.26%) Skype for Business
Applications
1 20 (5.28%) MS Office
2 18 (4.75%) MS Excel
3 4 (1.06%) MS PowerPoint
3 4 (1.06%) MS Visio
4 1 (0.26%) MS Project
Business Applications
1 19 (5.01%) Remedy ITSM
2 13 (3.43%) assyst
3 11 (2.90%) Eloqua
4 2 (0.53%) SAP EHS
4 2 (0.53%) SAP HR
4 2 (0.53%) SAP Payroll
5 1 (0.26%) Oracle EBS
5 1 (0.26%) SAP ERP
Cloud Services
1 22 (5.80%) Microsoft Azure
2 19 (5.01%) Amazon AWS
3 15 (3.96%) IaaS
4 14 (3.69%) PaaS
5 13 (3.43%) Amazon EC2
6 9 (2.37%) SaaS
7 6 (1.58%) Cloud Computing
8 5 (1.32%) Office 365
Communications & Networking
1 20 (5.28%) LAN
2 19 (5.01%) WAN
3 15 (3.96%) SAN
4 13 (3.43%) Firewall
4 13 (3.43%) Wi-Fi
5 8 (2.11%) DNS
5 8 (2.11%) TCP/IP
5 8 (2.11%) VPN
6 7 (1.85%) DHCP
7 5 (1.32%) ISDN
7 5 (1.32%) Network Security
7 5 (1.32%) PSTN
7 5 (1.32%) Structured Cabling
8 4 (1.06%) Internet
8 4 (1.06%) IP Telephony
8 4 (1.06%) Wireless
8 4 (1.06%) WLAN
9 3 (0.79%) PABX
9 3 (0.79%) VoIP
10 2 (0.53%) Fibre Channel
Database & Business Intelligence
1 28 (7.39%) MySQL
2 17 (4.49%) SQL Server
3 13 (3.43%) DB2
4 5 (1.32%) Oracle Database
5 4 (1.06%) Apache Cassandra
5 4 (1.06%) MongoDB
5 4 (1.06%) Neo4j
5 4 (1.06%) NoSQL
6 2 (0.53%) Data Warehouse
6 2 (0.53%) RDBMS
6 2 (0.53%) Relational Database
7 1 (0.26%) Big Data
7 1 (0.26%) Data Mining
7 1 (0.26%) Oracle Exadata
7 1 (0.26%) Oracle Reports
7 1 (0.26%) SAP BW
Development Applications
1 15 (3.96%) Git (software)
1 15 (3.96%) Jenkins
1 15 (3.96%) Maven
2 11 (2.90%) Ant
2 11 (2.90%) Eclipse
3 6 (1.58%) Vagrant
4 2 (0.53%) Cucumber
4 2 (0.53%) Oracle Forms
General
1 61 (16.09%) Finance
2 25 (6.60%) Manufacturing
3 23 (6.07%) Retail
4 21 (5.54%) Marketing
5 18 (4.75%) Publishing
6 11 (2.90%) Telecoms
7 10 (2.64%) Legal
8 7 (1.85%) Banking
9 5 (1.32%) Automotive
9 5 (1.32%) Law
10 3 (0.79%) German Language
11 2 (0.53%) Advertising
11 2 (0.53%) Billing
12 1 (0.26%) Local Government
12 1 (0.26%) Multimedia
Job Titles
1 76 (20.05%) Analyst
2 56 (14.78%) Service Manager
3 47 (12.40%) IT Manager
4 35 (9.23%) Delivery Manager
5 34 (8.97%) Services Delivery Manager
6 33 (8.71%) IT Services Manager
7 32 (8.44%) Project Manager
8 31 (8.18%) Service Analyst
9 25 (6.60%) Service Management Manager
9 25 (6.60%) Service Management Project Manager
10 23 (6.07%) Transition Manager
11 19 (5.01%) ITIL Manager
12 18 (4.75%) ITIL Service Manager
12 18 (4.75%) ITSM Project Manager
13 16 (4.22%) Architect
13 16 (4.22%) Implementation Manager
13 16 (4.22%) Senior Manager
14 15 (3.96%) Implementation Project Manager
14 15 (3.96%) IT Project Manager
14 15 (3.96%) IT Services Delivery Manager
Libraries, Frameworks & Software Standards
1 20 (5.28%) XML
2 15 (3.96%) .NET
2 15 (3.96%) CSS
2 15 (3.96%) HTML
2 15 (3.96%) REST
2 15 (3.96%) SOAP
3 11 (2.90%) Ajax
3 11 (2.90%) J2EE
3 11 (2.90%) jQuery
3 11 (2.90%) JSON
4 8 (2.11%) Web Services
5 7 (1.85%) ELK Stack
5 7 (1.85%) RabbitMQ
5 7 (1.85%) Sensu
6 4 (1.06%) ActiveMQ
6 4 (1.06%) AngularJS
6 4 (1.06%) Apache Camel
6 4 (1.06%) Spring
6 4 (1.06%) Spring MVC
6 4 (1.06%) Twitter Bootstrap
Miscellaneous
1 75 (19.79%) Data Centre
2 41 (10.82%) Analytical Skills
3 37 (9.76%) CMDB
4 18 (4.75%) Computer Science
5 14 (3.69%) Life Science
5 14 (3.69%) Management Information System
6 10 (2.64%) Replication
7 7 (1.85%) Statistics
7 7 (1.85%) Visualisation
8 6 (1.58%) Video Conferencing
9 5 (1.32%) RSA SecurID
10 4 (1.06%) Economics
10 4 (1.06%) Private Cloud
11 2 (0.53%) Driving Licence
11 2 (0.53%) Mainframe
11 2 (0.53%) Mobile Computing
11 2 (0.53%) Public Cloud
12 1 (0.26%) Blackberry
12 1 (0.26%) Mobile App
12 1 (0.26%) PMI
Operating Systems
1 57 (15.04%) Windows
2 46 (12.14%) Unix
3 34 (8.97%) Linux
4 20 (5.28%) Windows Server
5 6 (1.58%) Windows Server 2012
6 5 (1.32%) Mac OS X
6 5 (1.32%) Windows Server 2008
7 4 (1.06%) MVS
7 4 (1.06%) Red Hat Enterprise Linux
7 4 (1.06%) Windows 7
8 3 (0.79%) Solaris
9 1 (0.26%) Android
9 1 (0.26%) Apple iOS
9 1 (0.26%) BlackBerry OS
9 1 (0.26%) Windows 10
9 1 (0.26%) Windows 8
9 1 (0.26%) Windows Server 2003
9 1 (0.26%) Windows XP
Processes & Methodologies
1 281 (74.14%) ITIL
2 123 (32.45%) Service Delivery
3 86 (22.69%) Project Management
4 80 (21.11%) ITSM
5 61 (16.09%) Continuous Improvement
6 56 (14.78%) Change Management
7 54 (14.25%) Process Improvement
8 52 (13.72%) PRINCE2
9 49 (12.93%) Release Management
10 48 (12.66%) ITIL V3
11 42 (11.08%) Problem Management
12 40 (10.55%) Stakeholder Management
13 38 (10.03%) Customer Engagement
14 33 (8.71%) Line Management
15 31 (8.18%) Business Development
15 31 (8.18%) Capacity Planning
15 31 (8.18%) Configuration Management
16 30 (7.92%) Presales
17 29 (7.65%) Agile Software Development
18 27 (7.12%) CRM
Programming Languages
1 33 (8.71%) SQL
2 21 (5.54%) Java
3 15 (3.96%) JavaScript
4 11 (2.90%) PowerShell
5 7 (1.85%) Ruby
5 7 (1.85%) VB
6 4 (1.06%) Clojure
6 4 (1.06%) Groovy
6 4 (1.06%) Scala
7 2 (0.53%) Korn
7 2 (0.53%) Shell Script
8 1 (0.26%) C
8 1 (0.26%) Lingo
Qualifications
1 61 (16.09%) ITIL Certification
2 40 (10.55%) Degree
3 33 (8.71%) ISEB
4 16 (4.22%) Microsoft Certification
4 16 (4.22%) PMI Certification
5 15 (3.96%) PMP
6 13 (3.43%) Cisco Certification
7 11 (2.90%) CCNA
8 10 (2.64%) Security Cleared
9 8 (2.11%) MCSE
10 7 (1.85%) CCNP
11 5 (1.32%) SC Cleared
12 4 (1.06%) A+ Certification
12 4 (1.06%) MCP
12 4 (1.06%) MCTS
13 3 (0.79%) CISSP
13 3 (0.79%) MCITP
13 3 (0.79%) MCSA
14 2 (0.53%) CEH
14 2 (0.53%) CISMP
Quality Assurance & Compliance
1 53 (13.98%) SLA
2 6 (1.58%) COBIT
3 3 (0.79%) ISO/IEC 27001
4 2 (0.53%) P3O
4 2 (0.53%) PCI DSS
4 2 (0.53%) Sarbanes-Oxley
5 1 (0.26%) QA
System Software
1 33 (8.71%) VMware Infrastructure
2 15 (3.96%) Active Directory
3 5 (1.32%) Firmware
4 2 (0.53%) NFS
4 2 (0.53%) Veritas Volume Manager
5 1 (0.26%) Docker
5 1 (0.26%) Oracle RAC
5 1 (0.26%) XenApp
Systems Management
1 15 (3.96%) SCOM
2 14 (3.69%) SCCM
3 13 (3.43%) SCVMM
3 13 (3.43%) Tivoli
4 7 (1.85%) Graphite
4 7 (1.85%) Puppet
4 7 (1.85%) Uchiwa
5 6 (1.58%) Packer
5 6 (1.58%) Terraform
6 5 (1.32%) Grafana
7 3 (0.79%) Cisco IPCC
8 2 (0.53%) Data Guard
8 2 (0.53%) NetBackup
8 2 (0.53%) Oracle RMAN
8 2 (0.53%) Oracle ZFS
8 2 (0.53%) Simpana
9 1 (0.26%) MAILsweeper
9 1 (0.26%) Opscode Chef
9 1 (0.26%) Oracle Enterprise Manager
9 1 (0.26%) WSUS
Vendors
1 60 (15.83%) ServiceNow
2 38 (10.03%) Cisco
3 37 (9.76%) VMware
4 36 (9.50%) Microsoft
5 30 (7.92%) Oracle
6 27 (7.12%) Juniper
7 26 (6.86%) Citrix
7 26 (6.86%) Remedy
8 25 (6.60%) NetApp
9 23 (6.07%) HP
10 17 (4.49%) SAP
11 15 (3.96%) CheckPoint
11 15 (3.96%) IBM
12 14 (3.69%) BMC
12 14 (3.69%) EMC
12 14 (3.69%) Serena
13 8 (2.11%) Dell
13 8 (2.11%) LANDesk
14 7 (1.85%) F5
14 7 (1.85%) Fortinet
Coventry, West Midlands (County)
Ampersand Consulting
Salary: £35000 per annum + Benefits
Posted: 2 hours ago
West Bromwich, West Midlands (County)
Experis Ltd
Salary: £55000.00 - £80000.00 per annum + Car Allowance + Benefits
Posted: 21 hours ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £28000.00 - £30000.00 per annum + Health & Pension
Posted: 3 days ago
Coventry, West Midlands (County)
Erin Associates
Salary: £25000 - £30000 per annum + Bonus + benefits
Posted: 4 days ago
Lichfield
IQ Telecom
Salary: £30000 - £40000 per annum + 10% Shift Allowance, 10% Annual bonus
Posted: 6 days ago
Birmingham
Ampersand Consulting
Salary: £50000 - £55000 per annum + Car and Benefits
Posted: 7 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Unspecified
Posted: 12 days ago
Birmingham
Edenhouse Solutions Ltd
Salary: Competitive with excellent benefits
Posted: 20 days ago
Tamworth, Staffordshire
euro car parts
Salary: From £20,000 to £22,000 per annum
Posted: 26 days ago