The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 97 85 109
Rank change year-on-year
-12 +24
Permanent jobs citing Service Management 124 122 101
As % of all permanent IT jobs located in the West Midlands 2.52% 2.76% 2.11%
As % of the Processes & Methodologies category 3.07% 3.47% 2.80%
Number of salaries quoted 98 91 82
Average salary £46,250 £37,500 £46,750
Average salary % change year-on-year
+23.33% -19.78%
90% offered a salary of more than £26,050 £25,000 £30,000
10% offered a salary of more than £70,000 £57,000 £65,000
UK excluding London average salary £45,000 £42,500 £44,000
% change year-on-year
+5.88% -3.40%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4036 3519 3603
As % of all permanent IT jobs located in the West Midlands 81.92% 79.56% 75.39%
Number of salaries quoted 3482 2854 3115
Average salary £42,500 £41,000 £40,000
Average salary % change year-on-year
+3.65% +2.50%
90% offered a salary of more than £29,000 £26,000 £28,000
10% offered a salary of more than £64,500 £55,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 28 January 2015.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +7 63 £50,000 +26.58% 7
Warwickshire -9 15 £40,000 -27.27% 2
Coventry -12 15 £46,250 +68.18% 4
Staffordshire -6 8 £50,000 +42.85% 2
Shropshire -3 7 £35,750 +2.14% 1
Dudley -1 5 £25,000 -33.33%
Walsall -1 3 £62,500 -
Worcestershire +11 1 £33,000 -14.28%
Solihull +1 1 £41,500 +88.63%
Wolverhampton -8 1 £24,000 - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 January 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 236 (78.67%) ITIL
2 79 (26.33%) Service Delivery
3 65 (21.67%) Finance
4 59 (19.67%) Problem Management
5 56 (18.67%) Change Management
6 53 (17.67%) Project Management
7 51 (17.00%) SLA
7 51 (17.00%) Incident Management
8 44 (14.67%) Degree
9 42 (14.00%) ITIL Certification
10 41 (13.67%) Stakeholder Management
10 41 (13.67%) ITSM
11 40 (13.33%) Microsoft
11 40 (13.33%) PRINCE2
12 39 (13.00%) Windows
13 33 (11.00%) Cisco
14 29 (9.67%) Analytical Skills
15 26 (8.67%) Security Cleared
16 24 (8.00%) Continuous Improvement
16 24 (8.00%) VPN
16 24 (8.00%) MS Excel
17 23 (7.67%) UNIX
18 22 (7.33%) SQL
19 21 (7.00%) SC Cleared
19 21 (7.00%) Life Science
20 20 (6.67%) Law
20 20 (6.67%) Active Directory
21 19 (6.33%) Citrix
21 19 (6.33%) SQL Server
21 19 (6.33%) Firewall

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 January 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (4.33%) MS Exchange
2 9 (3.00%) SharePoint
3 5 (1.67%) Tomcat
4 4 (1.33%) IIS
5 3 (1.00%) Apache
5 3 (1.00%) Exchange Server 2010
6 2 (0.67%) Exchange Server 2003
6 2 (0.67%) Exchange Server 2007
6 2 (0.67%) CMS
7 1 (0.33%) Exchange Server 2000
7 1 (0.33%) Blackberry Enterprise Server
Applications
1 24 (8.00%) MS Excel
2 12 (4.00%) MS Office
3 11 (3.67%) MS PowerPoint
4 6 (2.00%) MS Visio
Business Applications
1 16 (5.33%) assyst
2 4 (1.33%) Dynamics AX
3 3 (1.00%) Remedy ITSM
4 1 (0.33%) SAP ECC
Cloud Services
1 3 (1.00%) Microsoft Azure
2 2 (0.67%) SaaS
3 1 (0.33%) PaaS
Communications & Networking
1 24 (8.00%) VPN
2 19 (6.33%) Firewall
3 15 (5.00%) MPLS
4 14 (4.67%) Wireless
5 13 (4.33%) Cisco ASA
6 12 (4.00%) Broadband
7 9 (3.00%) WAN
8 8 (2.67%) LAN
9 7 (2.33%) PBX
10 5 (1.67%) DHCP
10 5 (1.67%) DNS
11 4 (1.33%) GPRS
11 4 (1.33%) 4G
11 4 (1.33%) PABX
11 4 (1.33%) TETRA
12 3 (1.00%) VLAN
12 3 (1.00%) Network Security
12 3 (1.00%) WLAN
12 3 (1.00%) SAN
12 3 (1.00%) TCP/IP
Database & Business Intelligence
1 19 (6.33%) SQL Server
2 7 (2.33%) SQL Server 2008
3 4 (1.33%) MarkLogic
3 4 (1.33%) SQL Server Reporting Services
3 4 (1.33%) SQL Server Integration Services
4 3 (1.00%) Crystal Reports
4 3 (1.00%) Oracle Database
5 2 (0.67%) Relational Database
5 2 (0.67%) RDBMS
5 2 (0.67%) SQL Server 2000
5 2 (0.67%) SQL Server 2005
6 1 (0.33%) SQL Server Analysis Services
6 1 (0.33%) Big Data
Development Applications
1 3 (1.00%) Visual Studio
1 3 (1.00%) Team Foundation Server
General
1 65 (21.67%) Finance
2 20 (6.67%) Law
3 15 (5.00%) Banking
4 14 (4.67%) Manufacturing
4 14 (4.67%) Telecoms
5 11 (3.67%) Legal
6 7 (2.33%) Investment Banking
7 5 (1.67%) Retail
8 4 (1.33%) Marketing
8 4 (1.33%) Games
9 2 (0.67%) Back Office
9 2 (0.67%) Automotive
10 1 (0.33%) Billing
10 1 (0.33%) French Language
10 1 (0.33%) German Language
10 1 (0.33%) Aerospace
Job Titles
1 50 (16.67%) Analyst
2 49 (16.33%) Service Manager
3 22 (7.33%) Support Engineer
3 22 (7.33%) Delivery Manager
4 21 (7.00%) Services Delivery Manager
5 20 (6.67%) Transition Manager
6 18 (6.00%) Service Analyst
7 15 (5.00%) Architect
7 15 (5.00%) Project Manager
7 15 (5.00%) Senior Manager
8 13 (4.33%) Service Management Analyst
9 12 (4.00%) Support Analyst
9 12 (4.00%) Service Transition Manager
10 11 (3.67%) Senior Service Manager
11 10 (3.33%) Network Analyst
11 10 (3.33%) Team Leader
12 9 (3.00%) Desktop Engineer
12 9 (3.00%) Problem Manager
12 9 (3.00%) Desktop Support Engineer
12 9 (3.00%) Desktop Support
Libraries, Frameworks & Software Standards
1 11 (3.67%) .NET
2 7 (2.33%) XML
3 6 (2.00%) Flash
3 6 (2.00%) J2EE
4 5 (1.67%) HTML
4 5 (1.67%) Middleware
5 4 (1.33%) JMS
5 4 (1.33%) D-Bus
6 3 (1.00%) WCF
6 3 (1.00%) .NET Framework
7 2 (0.67%) CSS
8 1 (0.33%) COM
8 1 (0.33%) Velocity
Miscellaneous
1 29 (9.67%) Analytical Skills
2 21 (7.00%) Life Science
3 12 (4.00%) CMDB
4 11 (3.67%) Management Information System
5 7 (2.33%) Statistics
6 5 (1.67%) Mobile Computing
7 3 (1.00%) GIS
8 2 (0.67%) Mainframe
8 2 (0.67%) Replication
8 2 (0.67%) Wiki
8 2 (0.67%) Credit Risk
8 2 (0.67%) Performance Metrics
9 1 (0.33%) Mathematics
9 1 (0.33%) Computer Science
9 1 (0.33%) Fat Client
9 1 (0.33%) FMCG
9 1 (0.33%) Social Media
9 1 (0.33%) Enterprise Storage
9 1 (0.33%) Social Network
9 1 (0.33%) CESG
Operating Systems
1 39 (13.00%) Windows
2 23 (7.67%) UNIX
3 11 (3.67%) Linux
4 9 (3.00%) Windows 7
5 8 (2.67%) Windows Server 2003
6 6 (2.00%) Windows XP
7 5 (1.67%) Windows Server 2008
8 4 (1.33%) Windows 2000 Server
8 4 (1.33%) Red Hat Enterprise Linux
9 3 (1.00%) Windows Vista
9 3 (1.00%) Solaris
10 1 (0.33%) Windows 8
10 1 (0.33%) Windows Server 2012
Processes & Methodologies
1 236 (78.67%) ITIL
2 79 (26.33%) Service Delivery
3 59 (19.67%) Problem Management
4 56 (18.67%) Change Management
5 53 (17.67%) Project Management
6 51 (17.00%) Incident Management
7 41 (13.67%) ITSM
7 41 (13.67%) Stakeholder Management
8 40 (13.33%) PRINCE2
9 24 (8.00%) Continuous Improvement
10 19 (6.33%) Root Cause Analysis
10 19 (6.33%) People Management
11 18 (6.00%) Capacity Planning
12 17 (5.67%) Capacity Management
12 17 (5.67%) Transition Management
12 17 (5.67%) Business Development
13 16 (5.33%) Supplier Management
14 14 (4.67%) Matrix Management
14 14 (4.67%) Release Management
14 14 (4.67%) Migration
Programming Languages
1 22 (7.33%) SQL
2 7 (2.33%) Perl
3 3 (1.00%) Python
3 3 (1.00%) PowerShell
3 3 (1.00%) C#
4 2 (0.67%) C
4 2 (0.67%) JavaScript
5 1 (0.33%) Java
5 1 (0.33%) T-SQL
5 1 (0.33%) ABAP
5 1 (0.33%) VBA
5 1 (0.33%) PL/SQL
Qualifications
1 44 (14.67%) Degree
2 42 (14.00%) ITIL Certification
3 26 (8.67%) Security Cleared
4 21 (7.00%) SC Cleared
5 16 (5.33%) ISEB
6 7 (2.33%) Cisco Certification
6 7 (2.33%) Microsoft Certification
6 7 (2.33%) ITIL Foundation Certificate
7 6 (2.00%) HNC
7 6 (2.00%) HND
8 5 (1.67%) CCNA
9 4 (1.33%) MCSE
9 4 (1.33%) CISSP
9 4 (1.33%) CCNP
10 3 (1.00%) MCSD
11 2 (0.67%) CCIE
11 2 (0.67%) PRINCE2 Certification
11 2 (0.67%) PRINCE2 Practitioner
11 2 (0.67%) VMware Certified Professional (VCP)
12 1 (0.33%) CISMP
Quality Assurance & Compliance
1 51 (17.00%) SLA
2 3 (1.00%) QA
3 2 (0.67%) Sarbanes-Oxley
4 1 (0.33%) PCI DSS
System Software
1 20 (6.67%) Active Directory
2 11 (3.67%) VMware Infrastructure
3 10 (3.33%) XenApp
4 1 (0.33%) XenServer
4 1 (0.33%) vSphere
4 1 (0.33%) VMware ESX
4 1 (0.33%) Xen
4 1 (0.33%) Citrix Presentation Server
Systems Management
1 11 (3.67%) SCOM
2 5 (1.67%) Unicenter
2 5 (1.67%) SCCM
3 4 (1.33%) BladeLogic
4 3 (1.00%) Ansible
4 3 (1.00%) Tivoli
4 3 (1.00%) Nagios
5 2 (0.67%) Control-M
6 1 (0.33%) Norton AntiVirus
6 1 (0.33%) WSUS
Vendors
1 40 (13.33%) Microsoft
2 33 (11.00%) Cisco
3 19 (6.33%) Citrix
4 15 (5.00%) CheckPoint
4 15 (5.00%) Oracle
4 15 (5.00%) VMware
5 13 (4.33%) Websense
6 12 (4.00%) Riverbed
6 12 (4.00%) SolarWinds
6 12 (4.00%) F5
7 10 (3.33%) BMC
8 8 (2.67%) Avaya
8 8 (2.67%) Remedy
9 6 (2.00%) NetApp
9 6 (2.00%) Dell
9 6 (2.00%) ServiceNow
10 5 (1.67%) SAP
11 4 (1.33%) LANDesk
12 3 (1.00%) ION Trading
12 3 (1.00%) Cognos
Coventry
Hays IT - Uk Posting account
Salary: £30000.00 - £35000.00 per annum
Posted: 2 hours ago
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
Posted: 2 hours ago
Birmingham, West Midlands (County)
Robert Walters
Salary: £45000 - £55000 per annum
Posted: 11 hours ago
Birmingham, West Midlands (County)
Millshill Recruitment Ltd
Salary: From £45,000 to £45,000 per annum + Car Allowance + Bonus + Bens
Posted: Yesterday
Birmingham, West Midlands (County)
SCC
Salary: From £30,000 to £35,000 per annum Plus Car / Allowance
Posted: Yesterday
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: Yesterday
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: Yesterday
Leamington Spa, Warwickshire
Mpower Plus UK Ltd
Salary: As per market rate
Posted: 5 days ago
Coventry, West Midlands (County)
set2recruit
Salary: From £75,000 to £95,000 per annum + car + bonus + benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Spencer Rose
Salary: From £37,000 to £42,000 per annum
Posted: 5 days ago
Tamworth, Staffordshire
Harvey Nash plc
Salary: £18000 - £20000 per annum + Benefits
Posted: 6 days ago
Warwick
Recruitment Revolution Limited
Salary: Up to £40,000 depending on experience + Significant Bonus
Posted: 6 days ago
Staffordshire
Computer Futures
Salary: £45000 - £56000 per annum + competitive
Posted: 7 days ago
Birmingham
CPS Group
Salary: £35000.00 - £47000.00 per annum + Pension & Benefits
Posted: 8 days ago
West Midlands
Vodafone
Posted: 12 days ago
West Midlands
Jumar Solutions
Posted: 21 days ago
Birmingham, West Midlands (County)
CGI
Salary: £50,000 - £75,000 per annum + excellent benefits
Posted: 22 days ago