The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Service Management
Rank 90 96 95
Rank change year-on-year
+6 -1
Permanent jobs citing Service Management 141 127 117
As % of all permanent IT jobs located in the West Midlands 2.67% 2.41% 2.30%
As % of the Processes & Methodologies category 3.23% 2.94% 2.92%
Number of salaries quoted 107 99 94
Average salary £50,000 £54,000 £37,500
Average salary % change year-on-year
-7.40% +44.00%
90% offered a salary of more than £25,000 £33,000 £22,950
10% offered a salary of more than £67,000 £65,000 £60,000
UK excluding London average salary £45,000 £46,500 £42,500
% change year-on-year
-3.22% +9.41%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4371 4316 4001
As % of all permanent IT jobs located in the West Midlands 82.86% 81.77% 78.71%
Number of salaries quoted 3619 3627 3354
Average salary £42,500 £42,350 £40,000
Average salary % change year-on-year
+0.35% +5.87%
90% offered a salary of more than £27,500 £29,000 £27,500
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 29 May 2015.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -14 65 £55,000 -4.34% 5
Coventry +8 35 £45,000 -2.96% 1
Warwickshire +5 22 £50,000 +21.95% 6
Dudley - 5 £26,000 -
Staffordshire +5 4 £55,000 +1.85%
Wolverhampton +7 1 £75,000 +167.85%
West Bromwich 0 1 £40,000 +116.21%
Walsall - 1 £63,500 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 May 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 187 (70.57%) ITIL
2 76 (28.68%) Service Delivery
3 72 (27.17%) Project Management
4 57 (21.51%) Finance
5 53 (20.00%) ITSM
5 53 (20.00%) SLA
6 50 (18.87%) PRINCE2
7 47 (17.74%) Stakeholder Management
8 45 (16.98%) ITIL Certification
9 40 (15.09%) Data Centre
10 35 (13.21%) Problem Management
11 34 (12.83%) Windows
12 31 (11.70%) Microsoft
13 30 (11.32%) Change Management
13 30 (11.32%) Incident Management
14 29 (10.94%) SQL Server
15 28 (10.57%) SQL
15 28 (10.57%) Degree
16 26 (9.81%) MS Excel
17 24 (9.06%) Continuous Improvement
18 23 (8.68%) Business Development
19 22 (8.30%) Line Management
19 22 (8.30%) Manufacturing
19 22 (8.30%) Cisco
19 22 (8.30%) ISEB
20 21 (7.92%) Citrix
20 21 (7.92%) .NET
20 21 (7.92%) Oracle
20 21 (7.92%) Transition Management
21 20 (7.55%) Security Cleared

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 May 2015, IT jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (3.02%) MS Exchange
2 5 (1.89%) Tomcat
2 5 (1.89%) IIS
3 4 (1.51%) Lync
4 3 (1.13%) Exchange Server 2010
4 3 (1.13%) SharePoint
5 2 (0.75%) Apache
6 1 (0.38%) Exchange Server 2007
6 1 (0.38%) Blackberry Enterprise Server
6 1 (0.38%) CMS
6 1 (0.38%) Exchange Server 2003
Applications
1 26 (9.81%) MS Excel
2 16 (6.04%) MS Office
3 7 (2.64%) MS PowerPoint
4 5 (1.89%) MS Visio
5 1 (0.38%) Spreadsheet
5 1 (0.38%) MS Project
Business Applications
1 8 (3.02%) assyst
2 5 (1.89%) SAP SM
3 2 (0.75%) Summit
3 2 (0.75%) SAP CRM
3 2 (0.75%) SAP SD
3 2 (0.75%) SAP Business One
4 1 (0.38%) SAP ERP
4 1 (0.38%) Dynamics AX
Cloud Services
1 4 (1.51%) SaaS
1 4 (1.51%) Office 365
2 3 (1.13%) Microsoft Azure
3 2 (0.75%) Cloud Computing
4 1 (0.38%) PaaS
Communications & Networking
1 13 (4.91%) HTTP
2 11 (4.15%) VPN
3 9 (3.40%) LAN
4 5 (1.89%) WAN
4 5 (1.89%) DHCP
4 5 (1.89%) DNS
4 5 (1.89%) TCP/IP
4 5 (1.89%) Wireless
4 5 (1.89%) Firewall
5 4 (1.51%) MPLS
6 3 (1.13%) Broadband
7 2 (0.75%) VLAN
7 2 (0.75%) IPsec
7 2 (0.75%) Internet
7 2 (0.75%) DSL
7 2 (0.75%) WLAN
8 1 (0.38%) Structured Cabling
8 1 (0.38%) SSL
8 1 (0.38%) ISDN
8 1 (0.38%) VoIP
Database & Business Intelligence
1 29 (10.94%) SQL Server
2 4 (1.51%) SQL Server 2005
2 4 (1.51%) Relational Database
3 2 (0.75%) BusinessObjects
3 2 (0.75%) SQL Server 2008
3 2 (0.75%) SAP HANA
3 2 (0.75%) Big Data
4 1 (0.38%) Oracle Database
4 1 (0.38%) RDBMS
4 1 (0.38%) MS Access
4 1 (0.38%) Crystal Reports
4 1 (0.38%) SQL Server 2000
Development Applications
1 3 (1.13%) Team Foundation Server
1 3 (1.13%) Visual Studio
General
1 57 (21.51%) Finance
2 22 (8.30%) Manufacturing
3 20 (7.55%) Law
4 7 (2.64%) Telecoms
4 7 (2.64%) Legal
4 7 (2.64%) Retail
5 6 (2.26%) French Language
5 6 (2.26%) German Language
6 5 (1.89%) Billing
6 5 (1.89%) Banking
7 4 (1.51%) Marketing
8 3 (1.13%) Games
9 2 (0.75%) Local Government
9 2 (0.75%) Aerospace
10 1 (0.38%) Back Office
10 1 (0.38%) Advertising
Job Titles
1 56 (21.13%) Service Manager
2 39 (14.72%) Analyst
3 26 (9.81%) Transition Manager
4 18 (6.79%) Services Delivery Manager
4 18 (6.79%) Delivery Manager
5 16 (6.04%) Developer
5 16 (6.04%) Graduate
6 14 (5.28%) Project Manager
7 13 (4.91%) Consultant
7 13 (4.91%) IT Graduate
8 11 (4.15%) Relationships Manager
9 9 (3.40%) Architect
9 9 (3.40%) Support Analyst
9 9 (3.40%) Business Manager
10 8 (3.02%) Problem Manager
10 8 (3.02%) Support Engineer
11 7 (2.64%) SAP Manager
11 7 (2.64%) Senior Manager
11 7 (2.64%) Team Leader
12 6 (2.26%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 21 (7.92%) .NET
2 16 (6.04%) HTML
3 14 (5.28%) XML
4 12 (4.53%) J2EE
5 4 (1.51%) CGI
6 3 (1.13%) ASP.NET Web Forms
6 3 (1.13%) ASP.NET MVC
6 3 (1.13%) Entity Framework
6 3 (1.13%) LINQ
6 3 (1.13%) .NET Framework
6 3 (1.13%) WCF
6 3 (1.13%) Flash
6 3 (1.13%) CSS
6 3 (1.13%) ASP.NET
6 3 (1.13%) WinForms
6 3 (1.13%) Ajax
7 2 (0.75%) SAP Basis
7 2 (0.75%) Middleware
7 2 (0.75%) Velocity
8 1 (0.38%) COM
Miscellaneous
1 40 (15.09%) Data Centre
2 18 (6.79%) Life Science
3 11 (4.15%) Analytical Skills
3 11 (4.15%) GIS
4 9 (3.40%) Management Information System
5 8 (3.02%) PMI
6 4 (1.51%) Statistics
7 3 (1.13%) Replication
8 2 (0.75%) Mobile Computing
8 2 (0.75%) Enterprise Cloud
9 1 (0.38%) Performance Metrics
9 1 (0.38%) FMCG
9 1 (0.38%) Wiki
9 1 (0.38%) Computer Science
9 1 (0.38%) Blackberry
9 1 (0.38%) Mainframe
Operating Systems
1 34 (12.83%) Windows
2 19 (7.17%) Linux
3 11 (4.15%) Red Hat Enterprise Linux
4 8 (3.02%) UNIX
4 8 (3.02%) Windows 7
5 7 (2.64%) Windows Server 2008
5 7 (2.64%) Windows Server 2003
6 5 (1.89%) Solaris
7 3 (1.13%) Windows Vista
7 3 (1.13%) Windows XP
8 2 (0.75%) Windows 8
8 2 (0.75%) Windows Server 2012
Processes & Methodologies
1 187 (70.57%) ITIL
2 76 (28.68%) Service Delivery
3 72 (27.17%) Project Management
4 53 (20.00%) ITSM
5 50 (18.87%) PRINCE2
6 47 (17.74%) Stakeholder Management
7 35 (13.21%) Problem Management
8 30 (11.32%) Change Management
8 30 (11.32%) Incident Management
9 24 (9.06%) Continuous Improvement
10 23 (8.68%) Business Development
11 22 (8.30%) Line Management
12 21 (7.92%) Transition Management
13 20 (7.55%) Process Management
13 20 (7.55%) Risk Management
14 16 (6.04%) Business Analysis
15 15 (5.66%) Demand Management
15 15 (5.66%) Root Cause Analysis
16 13 (4.91%) Logistics
17 12 (4.53%) Performance Management
Programming Languages
1 28 (10.57%) SQL
2 9 (3.40%) C#
3 6 (2.26%) PowerShell
4 5 (1.89%) Python
4 5 (1.89%) Perl
5 4 (1.51%) T-SQL
5 4 (1.51%) C
6 3 (1.13%) JavaScript
7 1 (0.38%) PL/SQL
Qualifications
1 45 (16.98%) ITIL Certification
2 28 (10.57%) Degree
3 22 (8.30%) ISEB
4 20 (7.55%) Security Cleared
5 18 (6.79%) SC Cleared
6 6 (2.26%) PMP
6 6 (2.26%) Cisco Certification
7 5 (1.89%) ITIL Foundation Certificate
7 5 (1.89%) CCNA
8 4 (1.51%) Microsoft Certification
8 4 (1.51%) CCNP
8 4 (1.51%) MCSE
9 3 (1.13%) PRINCE2 Certification
9 3 (1.13%) PMI Certification
10 2 (0.75%) VMware Certified Professional (VCP)
10 2 (0.75%) MCTS
10 2 (0.75%) MCITP
10 2 (0.75%) PRINCE2 Practitioner
11 1 (0.38%) APMP
11 1 (0.38%) PgMP
Quality Assurance & Compliance
1 53 (20.00%) SLA
2 3 (1.13%) ISO/IEC 27001
2 3 (1.13%) Sarbanes-Oxley
3 1 (0.38%) P3O
System Software
1 20 (7.55%) Active Directory
2 17 (6.42%) VMware Infrastructure
3 4 (1.51%) Terminal Services
3 4 (1.51%) XenApp
3 4 (1.51%) XenDesktop
4 2 (0.75%) Terminal Server
5 1 (0.38%) ProxySG
Systems Management
1 7 (2.64%) SCCM
2 6 (2.26%) SCOM
3 5 (1.89%) Ansible
3 5 (1.89%) BladeLogic
3 5 (1.89%) Tivoli
3 5 (1.89%) Nagios
3 5 (1.89%) Unicenter
4 2 (0.75%) Control-M
5 1 (0.38%) WSUS
Vendors
1 31 (11.70%) Microsoft
2 22 (8.30%) Cisco
3 21 (7.92%) Citrix
3 21 (7.92%) Oracle
4 19 (7.17%) VMware
5 17 (6.42%) Dell
6 15 (5.66%) SAP
7 13 (4.91%) NetApp
8 7 (2.64%) Computacenter
9 5 (1.89%) ServiceNow
9 5 (1.89%) IBM
9 5 (1.89%) Avaya
9 5 (1.89%) CheckPoint
10 4 (1.51%) Remedy
11 3 (1.13%) Business Objects
11 3 (1.13%) EMC
11 3 (1.13%) Salesforce.com
12 2 (0.75%) Juniper
12 2 (0.75%) McAfee
12 2 (0.75%) F5
Leamington Spa, Warwickshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum
Posted: 21 hours ago
Birmingham, Warwickshire
NES IT
Salary: Competitive
Posted: Yesterday
Warwick, Warwickshire
Accenture
Salary: From £30,000 to £38,500 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
Orbit
Salary: From £21,970 to £24,411 per annum (depending on experience)
Posted: 3 days ago
West Midlands
Vodafone
Salary: Competitive
Posted: 3 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive salary and benefits
Posted: 8 days ago
Stratford-Upon-Avon, Warwickshire
ComputaCenter
Salary: Comprehensive flexible benefits
Posted: 8 days ago
Birmingham
CPS Group
Salary: £25k - 35k per year + Excellent Benefits
Posted: 10 days ago
Worcester, Worcestershire
University of Worcester
Salary: From £18,031 to £20,198 per annum + opportunity to progress to £21,391
Posted: 15 days ago
Birmingham
Applause IT Innovation
Salary: £55000 - £65000 per annum + Car Allowance + Benefits Package
Posted: 15 days ago
Birmingham
Nigel Frank International Limited - Newcastle
Salary: £55000 - £65000 per annum + Holidays / Benefits
Posted: 21 days ago
Birmingham, West Midlands (County)
Capgemini
Salary: competitive + excellent benefits
Posted: 25 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive salary and benefits
Posted: 25 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive salary and benefits
Posted: 25 days ago