The table below looks at the statistics for Service Management skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 24 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 65 96 108
Rank change year-on-year
+31 +12
Permanent jobs citing Service Management 239 163 123
As % of all permanent IT jobs located in the West Midlands 3.90% 2.75% 2.34%
As % of the Processes & Methodologies category 4.48% 3.16% 2.80%
Number of salaries quoted 156 102 90
Median salary £42,500 £45,000 £57,500
Median salary % change year-on-year
-5.55% -21.73%
90% offered a salary of more than £21,200 £24,690 £33,757
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £44,000 £45,000 £44,500
% change year-on-year
-2.22% +1.12%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5330 5160 4387
As % of all permanent IT jobs located in the West Midlands 87.01% 87.21% 83.34%
Number of salaries quoted 4149 4200 3635
Median salary £42,500 £42,000 £41,000
Median salary % change year-on-year
+1.19% +2.43%
90% offered a salary of more than £26,000 £27,500 £27,850
10% offered a salary of more than £65,000 £65,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the West Midlands region.

Service Management Salary Trend in the West Midlands

Service Management
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the West Midlands region over the 3 months to 24 July 2016.

Service Management Salary Histogram in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +29 139 £48,750 -2.50% 15
Coventry +1 26 £35,000 -12.50% 5
Warwickshire +8 13 £43,500 +76.18% 2
Staffordshire +4 11 £35,000 -36.36% 4
Solihull +17 7 £52,500 +16.66% 1
Dudley +2 7 £23,500 -53.00% 1
West Bromwich 0 5 £25,000 -61.53%
Shropshire -17 3 £53,000 -
Walsall - 2 £48,750 -
Herefordshire - 1 £22,500 - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 July 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Management.

1 346 (72.54%) ITIL
2 165 (34.59%) Service Delivery
3 105 (22.01%) Project Management
4 100 (20.96%) Data Centre
5 98 (20.55%) Finance
6 88 (18.45%) Windows
7 86 (18.03%) ITSM
8 85 (17.82%) Change Management
9 71 (14.88%) ITIL V3
9 71 (14.88%) ServiceNow
10 67 (14.05%) Analytical Skills
11 66 (13.84%) Continuous Improvement
12 64 (13.42%) PRINCE2
12 64 (13.42%) Unix
13 63 (13.21%) ITIL Certification
14 62 (13.00%) SLA
14 62 (13.00%) Microsoft
15 58 (12.16%) Problem Management
16 55 (11.53%) Release Management
16 55 (11.53%) Cisco
16 55 (11.53%) VMware
17 54 (11.32%) Linux
18 51 (10.69%) CMDB
18 51 (10.69%) Line Management
19 50 (10.48%) Process Improvement
19 50 (10.48%) VMware Infrastructure
20 49 (10.27%) Degree
21 45 (9.43%) Stakeholder Management
22 44 (9.22%) Capacity Planning
23 43 (9.01%) SQL

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (3.14%) SharePoint
2 8 (1.68%) OpenStack
3 7 (1.47%) Apache
3 7 (1.47%) Tomcat
4 5 (1.05%) MS Exchange
5 4 (0.84%) Exchange Server 2013
5 4 (0.84%) IIS
5 4 (0.84%) Office Communications Server
5 4 (0.84%) Skype for Business
5 4 (0.84%) WordPress
6 2 (0.42%) Adobe Experience Manager
6 2 (0.42%) CMS
6 2 (0.42%) Exchange Server 2010
6 2 (0.42%) JBoss
6 2 (0.42%) OpenEdge
7 1 (0.21%) IBM Notes
7 1 (0.21%) Moodle
7 1 (0.21%) Oracle Application Server
7 1 (0.21%) SAS
Applications
1 35 (7.34%) MS Excel
2 29 (6.08%) MS Office
3 4 (0.84%) MS PowerPoint
3 4 (0.84%) MS Visio
4 1 (0.21%) MS Project
Business Applications
1 22 (4.61%) assyst
2 18 (3.77%) Remedy ITSM
3 12 (2.52%) Eloqua
4 2 (0.42%) SAP EHS
4 2 (0.42%) SAP ERP
4 2 (0.42%) SAP HR
4 2 (0.42%) SAP Payroll
5 1 (0.21%) Oracle EBS
Cloud Services
1 28 (5.87%) Microsoft Azure
2 24 (5.03%) Amazon AWS
3 18 (3.77%) IaaS
3 18 (3.77%) PaaS
4 16 (3.35%) Amazon EC2
5 10 (2.10%) SaaS
6 8 (1.68%) Cloud Computing
7 5 (1.05%) Office 365
8 2 (0.42%) GitHub
Communications & Networking
1 30 (6.29%) WAN
2 22 (4.61%) LAN
3 18 (3.77%) Firewall
4 15 (3.14%) SAN
5 11 (2.31%) Wireless
6 10 (2.10%) TCP/IP
7 9 (1.89%) Internet
8 8 (1.68%) DNS
9 7 (1.47%) DHCP
9 7 (1.47%) IP Telephony
9 7 (1.47%) Wi-Fi
10 6 (1.26%) Cisco Nexus
11 5 (1.05%) Intranet
11 5 (1.05%) LDAP
11 5 (1.05%) Network Security
12 4 (0.84%) Cisco ASA
12 4 (0.84%) EIGRP
12 4 (0.84%) Fibre Channel
12 4 (0.84%) OSPF
12 4 (0.84%) VPN
Database & Business Intelligence
1 38 (7.97%) MySQL
2 26 (5.45%) SQL Server
3 16 (3.35%) DB2
4 14 (2.94%) Oracle Database
5 6 (1.26%) Apache Cassandra
5 6 (1.26%) MongoDB
5 6 (1.26%) Neo4j
5 6 (1.26%) NoSQL
6 3 (0.63%) Data Warehouse
6 3 (0.63%) RDBMS
6 3 (0.63%) Relational Database
7 2 (0.42%) EDRMS
7 2 (0.42%) SQL Server 2008
8 1 (0.21%) Big Data
8 1 (0.21%) Oracle Exadata
8 1 (0.21%) Oracle Reports
8 1 (0.21%) SAP BW
Development Applications
1 19 (3.98%) Git (software)
1 19 (3.98%) Jenkins
1 19 (3.98%) Maven
2 13 (2.73%) Ant
3 12 (2.52%) Eclipse
4 8 (1.68%) Vagrant
5 7 (1.47%) Cucumber
6 4 (0.84%) PVCS
7 3 (0.63%) Oracle Forms
8 2 (0.42%) Team Foundation Server
8 2 (0.42%) Visual Studio
General
1 98 (20.55%) Finance
2 36 (7.55%) Retail
3 27 (5.66%) Publishing
4 22 (4.61%) Legal
5 20 (4.19%) Manufacturing
6 18 (3.77%) Marketing
7 9 (1.89%) Telecoms
8 7 (1.47%) Banking
9 4 (0.84%) German Language
10 2 (0.42%) Advertising
11 1 (0.21%) Automotive
11 1 (0.21%) Billing
11 1 (0.21%) Law
11 1 (0.21%) Local Government
11 1 (0.21%) Multimedia
Job Titles
1 99 (20.75%) Analyst
2 49 (10.27%) Service Manager
3 46 (9.64%) IT Manager
4 39 (8.18%) Service Analyst
5 32 (6.71%) Delivery Manager
6 30 (6.29%) Project Manager
7 29 (6.08%) Services Delivery Manager
8 25 (5.24%) Service Management Manager
9 24 (5.03%) Transition Manager
10 22 (4.61%) IT Services Manager
10 22 (4.61%) Problem Manager
11 21 (4.40%) Service Management Project Manager
12 20 (4.19%) Data Centre Engineer
12 20 (4.19%) Monitoring Engineer
13 19 (3.98%) Architect
13 19 (3.98%) Developer
14 18 (3.77%) Development Manager
14 18 (3.77%) Solutions Architect
15 17 (3.56%) Network Analyst
15 17 (3.56%) Support Analyst
Libraries, Frameworks & Software Standards
1 31 (6.50%) XML
2 28 (5.87%) CSS
2 28 (5.87%) HTML
3 22 (4.61%) .NET
4 21 (4.40%) REST
4 21 (4.40%) SOAP
5 18 (3.77%) Web Services
6 15 (3.14%) jQuery
6 15 (3.14%) JSON
7 13 (2.73%) Ajax
8 12 (2.52%) J2EE
9 9 (1.89%) AngularJS
9 9 (1.89%) ELK Stack
9 9 (1.89%) RabbitMQ
9 9 (1.89%) Sensu
9 9 (1.89%) Twitter Bootstrap
10 7 (1.47%) Ruby on Rails
11 6 (1.26%) ActiveMQ
11 6 (1.26%) Spring
11 6 (1.26%) Spring MVC
Miscellaneous
1 100 (20.96%) Data Centre
2 67 (14.05%) Analytical Skills
3 51 (10.69%) CMDB
4 26 (5.45%) Computer Science
5 22 (4.61%) Management Information System
6 12 (2.52%) Life Science
6 12 (2.52%) Virtual Team
7 11 (2.31%) Visualisation
8 10 (2.10%) Statistics
9 9 (1.89%) Replication
10 5 (1.05%) Video Conferencing
11 3 (0.63%) Driving Licence
12 2 (0.42%) Economics
12 2 (0.42%) Mathematics
12 2 (0.42%) Mobile Computing
12 2 (0.42%) Performance Metrics
12 2 (0.42%) Physics
12 2 (0.42%) Private Cloud
12 2 (0.42%) Public Cloud
12 2 (0.42%) Security Operations Centre
Operating Systems
1 88 (18.45%) Windows
2 64 (13.42%) Unix
3 54 (11.32%) Linux
4 23 (4.82%) Windows Server
5 11 (2.31%) Red Hat Enterprise Linux
6 7 (1.47%) Windows Server 2008
6 7 (1.47%) Windows Server 2012
7 4 (0.84%) Solaris
7 4 (0.84%) Windows 7
7 4 (0.84%) Windows Server 2003
8 3 (0.63%) Mac OS X
9 2 (0.42%) MVS
9 2 (0.42%) Windows 8
10 1 (0.21%) Android
10 1 (0.21%) Apple iOS
10 1 (0.21%) BlackBerry OS
10 1 (0.21%) Windows XP
Processes & Methodologies
1 346 (72.54%) ITIL
2 165 (34.59%) Service Delivery
3 105 (22.01%) Project Management
4 86 (18.03%) ITSM
5 85 (17.82%) Change Management
6 71 (14.88%) ITIL V3
7 66 (13.84%) Continuous Improvement
8 64 (13.42%) PRINCE2
9 58 (12.16%) Problem Management
10 55 (11.53%) Release Management
11 51 (10.69%) Line Management
12 50 (10.48%) Process Improvement
13 45 (9.43%) Stakeholder Management
14 44 (9.22%) Capacity Planning
15 41 (8.60%) Agile Software Development
16 38 (7.97%) CRM
17 37 (7.76%) Configuration Management
17 37 (7.76%) Customer Engagement
17 37 (7.76%) Mentoring
18 35 (7.34%) Root Cause Analysis
Programming Languages
1 43 (9.01%) SQL
2 33 (6.92%) Java
3 25 (5.24%) JavaScript
4 15 (3.14%) PowerShell
5 14 (2.94%) Ruby
6 7 (1.47%) VB
7 6 (1.26%) C#
7 6 (1.26%) Clojure
7 6 (1.26%) Groovy
7 6 (1.26%) Scala
8 3 (0.63%) Korn
9 2 (0.42%) C
9 2 (0.42%) Lingo
9 2 (0.42%) PHP
9 2 (0.42%) Shell Script
9 2 (0.42%) T-SQL
10 1 (0.21%) Bash Shell
10 1 (0.21%) VBScript
Qualifications
1 63 (13.21%) ITIL Certification
2 49 (10.27%) Degree
3 34 (7.13%) ISEB
4 24 (5.03%) Cisco Certification
5 22 (4.61%) CCNA
5 22 (4.61%) PMI Certification
5 22 (4.61%) PMP
6 18 (3.77%) Microsoft Certification
7 12 (2.52%) MCSE
8 11 (2.31%) CISSP
8 11 (2.31%) Security Cleared
9 10 (2.10%) CCNP
10 6 (1.26%) CISM
11 4 (0.84%) MCSA
12 3 (0.63%) SC Cleared
13 2 (0.42%) CEH
13 2 (0.42%) CISMP
13 2 (0.42%) MCITP
13 2 (0.42%) MCP
13 2 (0.42%) MCTS
Quality Assurance & Compliance
1 62 (13.00%) SLA
2 6 (1.26%) COBIT
2 6 (1.26%) PCI DSS
3 3 (0.63%) ISO/IEC 27001
4 2 (0.42%) QA
4 2 (0.42%) Sarbanes-Oxley
System Software
1 50 (10.48%) VMware Infrastructure
2 30 (6.29%) Active Directory
3 16 (3.35%) Virtual Machines
4 5 (1.05%) Firmware
5 4 (0.84%) NFS
5 4 (0.84%) Veritas Volume Manager
5 4 (0.84%) XenApp
6 1 (0.21%) Docker
6 1 (0.21%) Oracle RAC
Systems Management
1 27 (5.66%) SCCM
2 25 (5.24%) SCOM
3 20 (4.19%) Tivoli
4 16 (3.35%) SCVMM
5 13 (2.73%) Puppet
6 9 (1.89%) Graphite
6 9 (1.89%) NetBackup
6 9 (1.89%) Uchiwa
7 8 (1.68%) Packer
7 8 (1.68%) Terraform
8 7 (1.47%) Grafana
9 5 (1.05%) Simpana
10 4 (0.84%) Ansible
10 4 (0.84%) MAILsweeper
10 4 (0.84%) Oracle ZFS
11 3 (0.63%) Data Guard
11 3 (0.63%) Oracle RMAN
12 2 (0.42%) SolarWinds Orion
12 2 (0.42%) WSUS
13 1 (0.21%) Oracle Enterprise Manager
Vendors
1 71 (14.88%) ServiceNow
2 62 (13.00%) Microsoft
3 55 (11.53%) Cisco
3 55 (11.53%) VMware
4 41 (8.60%) Oracle
5 40 (8.39%) Citrix
6 39 (8.18%) NetApp
7 30 (6.29%) HP
8 29 (6.08%) Juniper
9 28 (5.87%) Remedy
10 22 (4.61%) CheckPoint
11 19 (3.98%) IBM
11 19 (3.98%) SAP
12 18 (3.77%) BMC
12 18 (3.77%) LANDesk
13 16 (3.35%) EMC
14 15 (3.14%) Dell
15 14 (2.94%) Serena
16 11 (2.31%) F5
16 11 (2.31%) SolarWinds
Birmingham
SCC
Salary: car
Posted: Yesterday
Coventry, West Midlands (County)
Informatiq Consulting
Salary: £18000 - £25000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: Yesterday
Nuneaton, Warwickshire
MARS Technical Recruitment
Salary: From £42,000 to £42,000 per annum plus car & benefits
Posted: 3 days ago
Solihull, West Midlands (County)
Experis Ltd
Salary: £35000.00 per annum + Health, Pens & O/T
Posted: 2 days ago
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Salary: £22000 - £25000 per annum + benefits
Posted: Yesterday
West Midlands
Harvey Nash plc
Salary: £100000 - £110000 per annum + car + bonus + bens
Posted: 3 days ago
Birmingham, West Midlands (County)
VIQU
Salary: £25k - 30k per year
Posted: 4 days ago
Birmingham, West Midlands (County)
TEKsystems
Salary: £28000 - £33000 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £0.00 - £70000 per annum + benefits
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Crimson Ltd
Salary: £35000 - £45000 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
Coal IT Services
Salary: From £28,000 to £30,000 per annum plus excellent benefits / bonus - Tr
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £25k - 35k per year
Posted: 5 days ago
Birmingham, West Midlands (County)
Lorien Resourcing
Salary: £65000 - £75000 per annum + Car Allowance + 30%
Posted: 2 days ago
Tamworth, Staffordshire
euro car parts
Salary: Up to £20,000 per annum Additional £1000 after 6month probation
Posted: 5 days ago
Birmingham, West Midlands (County)
Insolvency Service
Salary: £20,895 to £25,074 plus excellent benefits
Posted: 17 days ago
Birmingham, West Midlands (County)
Via Resource
Salary: From £40,000 to £46,000 per annum Plus Bonus & Benefits
Posted: Yesterday
Coventry, West Midlands (County)
Rebel Recruitment
Salary: From £40,000 to £60,000 per annum + 15% Bonus + 5% Pension + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Insolvency Service
Salary: £31,559 - £37,871 plus excellent benefits
Posted: 17 days ago
Coventry
Computer Futures
Salary: competitive
Posted: 9 days ago
Birmingham, West Midlands (County)
Insolvency Service
Salary: £40,249 to £45,280 plus excellent benefits
Posted: 17 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Unspecified
Posted: 13 days ago
Birmingham
Capita plc
Salary: £60000 - £65000 per annum + Benefits
Posted: 12 days ago
Birmingham
aap3
Salary: £60000 - £70000 per annum + Industry leading Benefits&Training
Posted: 12 days ago
Coventry, West Midlands (County)
Sainsbury's
Salary: Competitive
Posted: 25 days ago
Coventry, West Midlands (County)
The Coventry Building Society
Salary: £38k - 58k per year + Benefits
Posted: 22 days ago
Birmingham
Ampersand Consulting
Salary: £65000 - £70000 per annum + Benefits
Posted: 23 days ago
Birmingham, West Midlands (County)
Insolvency Service
Salary: £49,511 to £55,700 plus excellent benefits
Posted: 17 days ago