The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 343 373 324
Rank change year-on-year
+30 -49
Permanent jobs requiring a 3rd Line Support 804 641 861
As % of all permanent IT jobs located in England 0.75% 0.64% 0.79%
As % of the Job Titles category 0.80% 0.68% 0.83%
Number of salaries quoted 667 547 761
Average salary £37,250 £35,000 £35,250
Average salary % change year-on-year
+6.42% -0.70%
90% offered a salary of more than £27,500 £28,000 £27,500
10% offered a salary of more than £50,000 £45,000 £50,000
UK excluding London average salary £33,750 £32,500 £34,500
% change year-on-year
+3.84% -5.79%
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100964 94057 104141
As % of all permanent IT jobs located in England 94.39% 94.25% 95.25%
Number of salaries quoted 82543 79050 89527
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the England region.

3rd Line Support Salary Trend in England

3rd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the England region over the 3 months to 19 September 2014.

3rd Line Support Salary Histogram in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +51 328 £40,000 +6.66% 31
South East +11 213 £35,000 - 23
East of England -27 73 £37,500 +15.38% 8
Yorkshire +5 61 £30,000 - 2
West Midlands -24 41 £32,500 - 4
North West -23 38 £34,000 +3.03% 12
South West -23 29 £29,000 -0.85% 11
East Midlands +5 20 £34,500 +27.77% 10
North East - 2 £42,500 - 2
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1334 (79.59%) Windows
2 870 (51.91%) Microsoft
3 869 (51.85%) VMware
4 821 (48.99%) Active Directory
5 695 (41.47%) Windows Server 2008
6 690 (41.17%) MS Exchange
7 585 (34.90%) Citrix
8 522 (31.15%) VMware Infrastructure
9 483 (28.82%) Windows Server 2003
10 473 (28.22%) MS Excel
11 470 (28.04%) Firewall
12 427 (25.48%) Cisco
13 416 (24.82%) Microsoft Certification
14 403 (24.05%) Exchange Server 2010
15 375 (22.37%) ITIL
16 374 (22.32%) Windows Server 2012
17 369 (22.02%) DNS
18 341 (20.35%) SAN
19 337 (20.11%) SQL
20 294 (17.54%) Hyper-V
21 291 (17.36%) MS Office
22 285 (17.00%) MCSE
23 270 (16.11%) Exchange Server 2007
24 268 (15.99%) SQL Server
25 255 (15.21%) TCP/IP
26 254 (15.16%) DHCP
27 232 (13.84%) Cisco Certification
28 231 (13.78%) Finance
29 230 (13.72%) Windows 7
30 228 (13.60%) XenApp

3rd Line Support
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 690 (41.17%) MS Exchange
2 403 (24.05%) Exchange Server 2010
3 270 (16.11%) Exchange Server 2007
4 191 (11.40%) Exchange Server 2013
5 174 (10.38%) Exchange Server 2003
6 142 (8.47%) SharePoint
7 137 (8.17%) IIS
8 104 (6.21%) Lync
9 74 (4.42%) Blackberry Enterprise Server
10 43 (2.57%) Apache
11 41 (2.45%) SharePoint 2010
12 37 (2.21%) Lotus Domino
13 22 (1.31%) WebSphere
14 14 (0.84%) Exchange Server 2000
15 13 (0.78%) IBM Notes
16 10 (0.60%) Oracle Workflow
16 10 (0.60%) SharePoint Server
17 9 (0.54%) SharePoint 2013
18 8 (0.48%) Tomcat
18 8 (0.48%) BizTalk Server
Applications
1 473 (28.22%) MS Excel
2 291 (17.36%) MS Office
3 67 (4.00%) MS PowerPoint
4 6 (0.36%) MS Visio
5 2 (0.12%) PowerPivot
6 1 (0.060%) FastStats
Business Applications
1 7 (0.42%) Dynamics CRM
2 4 (0.24%) Remedy ITSM
2 4 (0.24%) Temenos T24
2 4 (0.24%) Summit
3 3 (0.18%) Oracle EBS
3 3 (0.18%) Movex
3 3 (0.18%) Eikon
4 2 (0.12%) RMDS
5 1 (0.060%) SAP Oil and Gas
5 1 (0.060%) Dynamics GP
5 1 (0.060%) FRx
5 1 (0.060%) Agresso
Cloud Services
1 89 (5.31%) Office 365
2 14 (0.84%) Microsoft Azure
2 14 (0.84%) SaaS
3 12 (0.72%) PaaS
4 7 (0.42%) Amazon AWS
5 6 (0.36%) Cloud Computing
6 4 (0.24%) Google Apps
7 3 (0.18%) IaaS
Communications & Networking
1 470 (28.04%) Firewall
2 369 (22.02%) DNS
3 341 (20.35%) SAN
4 255 (15.21%) TCP/IP
5 254 (15.16%) DHCP
6 223 (13.31%) LAN
7 217 (12.95%) WAN
8 202 (12.05%) VPN
9 74 (4.42%) VoIP
9 74 (4.42%) NAS
10 73 (4.36%) VLAN
11 54 (3.22%) Wireless
11 54 (3.22%) Cisco ASA
12 47 (2.80%) Internet
13 46 (2.74%) Network Security
14 44 (2.63%) iSCSI
15 42 (2.51%) Wi-Fi
16 40 (2.39%) MPLS
17 39 (2.33%) SSL
18 37 (2.21%) Cisco IOS
Database & Business Intelligence
1 268 (15.99%) SQL Server
2 69 (4.12%) SQL Server 2008
3 39 (2.33%) SQL Server 2005
4 32 (1.91%) MySQL
5 24 (1.43%) EDRMS
6 19 (1.13%) IDOL
7 17 (1.01%) SQL Server 2012
8 14 (0.84%) SQL Server 2000
9 12 (0.72%) Relational Database
10 10 (0.60%) SQL Server Reporting Services
11 9 (0.54%) RDBMS
12 7 (0.42%) MS Access
12 7 (0.42%) SQL Server Integration Services
13 6 (0.36%) Crystal Reports
14 5 (0.30%) MongoDB
15 4 (0.24%) Oracle Database
15 4 (0.24%) SQL Server Analysis Services
15 4 (0.24%) DTS
15 4 (0.24%) PostgreSQL
16 3 (0.18%) Oracle Reports
Development Applications
1 6 (0.36%) MSI
2 5 (0.30%) Team Foundation Server
3 3 (0.18%) Subversion
3 3 (0.18%) VSS/SourceSafe
4 2 (0.12%) Oracle Forms
4 2 (0.12%) JIRA
4 2 (0.12%) TeamCity
4 2 (0.12%) Visual Studio
5 1 (0.060%) Mercurial
5 1 (0.060%) Hudson
5 1 (0.060%) CruiseControl
5 1 (0.060%) ClearCase
5 1 (0.060%) ClearQuest
General
1 231 (13.78%) Finance
2 93 (5.55%) Banking
3 61 (3.64%) Retail
4 56 (3.34%) Law
5 55 (3.28%) Telecoms
6 47 (2.80%) Legal
7 45 (2.68%) Investment Banking
8 20 (1.19%) Front Office
9 12 (0.72%) Back Office
10 10 (0.60%) Advertising
11 8 (0.48%) Manufacturing
12 6 (0.36%) Games
12 6 (0.36%) Billing
12 6 (0.36%) Marketing
13 5 (0.30%) Multimedia
14 4 (0.24%) Publishing
15 3 (0.18%) Electronics
15 3 (0.18%) Spanish Language
16 2 (0.12%) Online Betting
16 2 (0.12%) Financial Institution
Libraries, Frameworks & Software Standards
1 33 (1.97%) .NET
2 31 (1.85%) XML
3 26 (1.55%) ASP.NET
4 20 (1.19%) HTML
5 18 (1.07%) FIX Protocol
6 16 (0.95%) Web Services
6 16 (0.95%) CSS
7 11 (0.66%) COM
8 10 (0.60%) XHTML
9 8 (0.48%) XSLT
10 6 (0.36%) J2EE
10 6 (0.36%) jQuery
11 5 (0.30%) WSE
12 4 (0.24%) ActiveMQ
12 4 (0.24%) Apache Camel
13 3 (0.18%) Ajax
13 3 (0.18%) LAMP
13 3 (0.18%) Software Packaging
14 2 (0.12%) JSON
14 2 (0.12%) Application Packaging
Miscellaneous
1 175 (10.44%) Blackberry
2 101 (6.03%) Analytical Skills
3 74 (4.42%) Clustering
4 72 (4.30%) PDA
5 37 (2.21%) Computer Science
6 29 (1.73%) Hedge funds
7 26 (1.55%) SecurID
8 25 (1.49%) Management Information System
9 24 (1.43%) Statistics
10 23 (1.37%) Replication
11 21 (1.25%) Thin Client
11 21 (1.25%) Fat Client
12 15 (0.89%) Client/Server
13 13 (0.78%) Enterprise Software
14 12 (0.72%) iPad
14 12 (0.72%) iPhone
15 8 (0.48%) EqualLogic
16 7 (0.42%) Mathematics
16 7 (0.42%) Enterprise Storage
17 6 (0.36%) Open Source
Operating Systems
1 1334 (79.59%) Windows
2 695 (41.47%) Windows Server 2008
3 483 (28.82%) Windows Server 2003
4 374 (22.32%) Windows Server 2012
5 230 (13.72%) Windows 7
6 228 (13.60%) Linux
7 218 (13.01%) Windows XP
8 127 (7.58%) Windows 8
9 75 (4.47%) UNIX
10 60 (3.58%) Red Hat Enterprise Linux
11 54 (3.22%) Android
12 41 (2.45%) Mac OS X
13 29 (1.73%) Windows Phone
14 26 (1.55%) Windows Phone 8
14 26 (1.55%) CentOS
14 26 (1.55%) Mac OS
14 26 (1.55%) VMS
15 22 (1.31%) Windows Vista
16 21 (1.25%) Windows 2000 Server
17 17 (1.01%) Solaris
Processes & Methodologies
1 375 (22.37%) ITIL
2 83 (4.95%) Disaster Recovery
3 75 (4.47%) Migration
4 64 (3.82%) Change Management
4 64 (3.82%) Incident Management
5 61 (3.64%) Mentoring
6 59 (3.52%) Service Delivery
7 54 (3.22%) Project Management
8 45 (2.68%) Problem Management
9 44 (2.63%) Service Management
10 38 (2.27%) Root Cause Analysis
11 32 (1.91%) Time Management
12 30 (1.79%) Coaching
13 28 (1.67%) E-Commerce
13 28 (1.67%) Load Balancing
14 25 (1.49%) Configuration Management
15 22 (1.31%) CRM
16 21 (1.25%) Workflow
16 21 (1.25%) Capacity Planning
17 20 (1.19%) Change Control
Programming Languages
1 337 (20.11%) SQL
2 119 (7.10%) PowerShell
3 43 (2.57%) VBScript
3 43 (2.57%) Java
4 29 (1.73%) C
5 28 (1.67%) Shell Script
6 25 (1.49%) Python
7 22 (1.31%) JavaScript
8 21 (1.25%) PHP
9 16 (0.95%) C#
10 14 (0.84%) VB
11 11 (0.66%) Bash Shell
11 11 (0.66%) Perl
12 10 (0.60%) T-SQL
13 4 (0.24%) PL/SQL
13 4 (0.24%) Ruby
14 3 (0.18%) C++
14 3 (0.18%) R
15 2 (0.12%) Google Apps Script
15 2 (0.12%) VBA
Qualifications
1 416 (24.82%) Microsoft Certification
2 285 (17.00%) MCSE
3 232 (13.84%) Cisco Certification
4 178 (10.62%) CCNA
5 157 (9.37%) MCITP
6 120 (7.16%) Degree
7 112 (6.68%) MCSA
8 105 (6.26%) VMware Certified Professional (VCP)
9 92 (5.49%) CCNP
10 87 (5.19%) Security Cleared
11 78 (4.65%) MCP
12 74 (4.42%) Citrix Certification
12 74 (4.42%) SC Cleared
13 66 (3.94%) CCA
14 57 (3.40%) MCTS
15 49 (2.92%) DV Cleared
16 38 (2.27%) ITIL Certification
17 13 (0.78%) CCIE
18 12 (0.72%) JNCIA
19 10 (0.60%) CCSA
Quality Assurance & Compliance
1 129 (7.70%) SLA
2 10 (0.60%) QA
3 7 (0.42%) ISO/IEC 27001
4 2 (0.12%) PCI DSS
4 2 (0.12%) Solvency II
5 1 (0.060%) ISO 9000
5 1 (0.060%) ISO 9001
System Software
1 821 (48.99%) Active Directory
2 522 (31.15%) VMware Infrastructure
3 294 (17.54%) Hyper-V
4 228 (13.60%) XenApp
5 176 (10.50%) vSphere
6 131 (7.82%) XenDesktop
7 71 (4.24%) XenServer
8 64 (3.82%) VMware ESX
9 48 (2.86%) Citrix Presentation Server
10 46 (2.74%) VMware ESXi
11 40 (2.39%) ISA Server
12 39 (2.33%) Microsoft App-V
13 33 (1.97%) Terminal Services
14 26 (1.55%) vCloud
15 24 (1.43%) UAG
16 20 (1.19%) Forefront TMG
16 20 (1.19%) VMware Server
17 9 (0.54%) MetaFrame
17 9 (0.54%) Terminal Server
17 9 (0.54%) IAG
Systems Management
1 184 (10.98%) SCCM
2 114 (6.80%) Backup Exec
3 70 (4.18%) SCOM
4 63 (3.76%) NetBackup
5 52 (3.10%) Norton AntiVirus
6 50 (2.98%) WSUS
7 30 (1.79%) McAfee ePO
8 18 (1.07%) Nagios
8 18 (1.07%) Symantec Enterprise Vault
9 15 (0.89%) Systems Management Server (SMS)
10 13 (0.78%) Cacti
11 10 (0.60%) FortiGate
12 8 (0.48%) Control-M
13 7 (0.42%) EMC NetWorker
13 7 (0.42%) SolarWinds Orion
13 7 (0.42%) SCOrch
14 6 (0.36%) SCVMM
14 6 (0.36%) Veritas Storage Foundation
14 6 (0.36%) Netcool
14 6 (0.36%) OpenView Configuration Management
Vendors
1 870 (51.91%) Microsoft
2 869 (51.85%) VMware
3 585 (34.90%) Citrix
4 427 (25.48%) Cisco
5 150 (8.95%) HP
6 135 (8.05%) Symantec
7 75 (4.47%) NetApp
8 71 (4.24%) Apple
8 71 (4.24%) Juniper
9 70 (4.18%) EMC
9 70 (4.18%) Oracle
10 69 (4.12%) McAfee
11 62 (3.70%) CheckPoint
12 53 (3.16%) Dell
13 51 (3.04%) Red Hat
14 49 (2.92%) Bloomberg
15 47 (2.80%) Veritas
16 42 (2.51%) Veeam
17 41 (2.45%) SolarWinds
18 40 (2.39%) Lotus
Central London / West End
Edison Hill Ltd
Salary: From £28,000 to £30,000 per annum plus benefits.
Posted: 5 hours ago
Skipton, North Yorkshire
Circle Recruitment
Salary: £20000 - £30000 per annum + Bonus + Bens + Prof Certs
Posted: 6 hours ago
Lewes, East Sussex
ARC IT Recruitment Ltd
Salary: £50000 Per Annum
Posted: 6 hours ago
City, London
Opus Recruitment Solutions Ltd
Salary: £35000 to £40000 per annum
Posted: 6 hours ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £22,000 to £22,000 per annum
Posted: 7 hours ago
Birmingham, West Midlands (County)
MBA Ltd
Salary: negotiable
Posted: 7 hours ago
Warrington, Cheshire
Senitor Associates
Salary: £33000 per annum
Posted: 7 hours ago
Cheshire
Senitor Associates
Salary: £37000 per annum
Posted: 7 hours ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £23,000 to £30,000 per annum + Benefits
Posted: 7 hours ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £25000 - £35000 per annum
Posted: 8 hours ago
London
Lorien Resourcing
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 8 hours ago
Bristol, Avon
Capita Resourcing - IT Resourcing
Salary: £30000 - £40000 per annum + Benefits
Posted: 8 hours ago
Surrey
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum + Bens
Posted: 8 hours ago
Greater Manchester
Sanderson
Salary: £26000.00 - £32000.00 per annum + Benefits
Posted: 8 hours ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £28,000 to £35,000 per annum + Great Benefits
Posted: 9 hours ago
Liverpool, Merseyside
Senitor Associates
Salary: £31000 per annum
Posted: 9 hours ago
Nottingham, Nottinghamshire
Search Consultancy
Salary: £25000 - £30000 per annum + Benefits
Posted: 10 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £28000 - £35000 per annum + excellent benefits
Posted: 11 hours ago
Newcastle Upon Tyne, Tyne and Wear
EasyWebRecruitment.com
Salary: £25,000 - £35,000 dependant on experience
Posted: 11 hours ago
Cambridge, Cambridgeshire
IT Talent Solutions
Salary: From £30,000 to £35,000 per annum
Posted: 11 hours ago