The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Third Line Support
Rank 337 369 332
Rank change year-on-year
+32 -37
Permanent jobs requiring a 3rd Line Support 836 666 808
As % of all permanent IT jobs located in England 0.78% 0.66% 0.76%
As % of the Job Titles category 0.83% 0.69% 0.80%
Number of salaries quoted 702 561 705
Average salary £37,000 £36,000 £35,000
Average salary % change year-on-year
+2.77% +2.85%
90% offered a salary of more than £27,500 £28,000 £28,000
10% offered a salary of more than £47,500 £52,500 £47,750
UK excluding London average salary £34,000 £34,500 £34,500
% change year-on-year
-1.44% -
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100964 96111 101551
As % of all permanent IT jobs located in England 94.47% 94.56% 95.26%
Number of salaries quoted 83367 80755 87205
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,520 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the England region.

3rd Line Support Salary Trend in England

3rd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the England region over the 3 months to 24 October 2014.

3rd Line Support Salary Histogram in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +61 342 £40,000 +6.66% 22
South East +20 229 £37,500 +2.73% 22
East of England -21 58 £38,000 +8.57% 7
West Midlands -17 50 £32,500 -0.76% 7
Yorkshire -25 49 £29,000 -3.33% 5
North West -23 43 £32,250 -12.83% 6
South West -10 36 £30,000 +3.44% 8
East Midlands +13 30 £27,500 -8.33% 2
North East -19 2 £32,000 +14.28% 2
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in England

For the 6 months to 24 October 2014, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1340 (80.14%) Windows
2 880 (52.63%) VMware
3 869 (51.97%) Microsoft
4 847 (50.66%) Active Directory
5 696 (41.63%) Windows Server 2008
6 684 (40.91%) MS Exchange
7 556 (33.25%) Citrix
8 520 (31.10%) VMware Infrastructure
9 475 (28.41%) Windows Server 2003
10 460 (27.51%) Firewall
11 452 (27.03%) Cisco
12 451 (26.97%) MS Excel
13 402 (24.04%) Microsoft Certification
14 395 (23.62%) Exchange Server 2010
15 378 (22.61%) ITIL
16 370 (22.13%) Windows Server 2012
17 355 (21.23%) DNS
18 349 (20.87%) SAN
19 323 (19.32%) SQL
20 291 (17.40%) MS Office
21 290 (17.34%) SQL Server
22 283 (16.93%) MCSE
23 275 (16.45%) TCP/IP
24 257 (15.37%) Hyper-V
25 255 (15.25%) Cisco Certification
26 251 (15.01%) Exchange Server 2007
27 250 (14.95%) Finance
28 241 (14.41%) DHCP
29 239 (14.29%) WAN
30 237 (14.17%) LAN

3rd Line Support
Top Related IT Skills in England by Category

For the 6 months to 24 October 2014, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 684 (40.91%) MS Exchange
2 395 (23.62%) Exchange Server 2010
3 251 (15.01%) Exchange Server 2007
4 193 (11.54%) Exchange Server 2013
5 178 (10.65%) Exchange Server 2003
6 150 (8.97%) SharePoint
7 143 (8.55%) IIS
8 99 (5.92%) Lync
9 58 (3.47%) Blackberry Enterprise Server
10 36 (2.15%) Apache
11 34 (2.03%) SharePoint 2010
12 27 (1.61%) Lotus Domino
13 24 (1.44%) WebSphere
14 13 (0.78%) Exchange Server 2000
15 11 (0.66%) Oracle Workflow
15 11 (0.66%) IBM Notes
15 11 (0.66%) SharePoint 2013
16 10 (0.60%) Tomcat
17 9 (0.54%) JBoss
17 9 (0.54%) Documentum
Applications
1 451 (26.97%) MS Excel
2 291 (17.40%) MS Office
3 59 (3.53%) MS PowerPoint
4 9 (0.54%) MS Visio
5 2 (0.12%) AutoCAD
5 2 (0.12%) Photoshop
6 1 (0.060%) Spreadsheet
6 1 (0.060%) FastStats
Business Applications
1 8 (0.48%) Dynamics CRM
2 3 (0.18%) Summit
3 2 (0.12%) RMDS
3 2 (0.12%) assyst
3 2 (0.12%) Remedy ITSM
3 2 (0.12%) Temenos T24
3 2 (0.12%) Movex
4 1 (0.060%) Oracle EBS R12
4 1 (0.060%) Dynamics NAV
4 1 (0.060%) Retail-J
4 1 (0.060%) SAP Oil and Gas
4 1 (0.060%) Pegasus Opera
4 1 (0.060%) Agresso
Cloud Services
1 90 (5.38%) Office 365
2 16 (0.96%) SaaS
3 13 (0.78%) PaaS
3 13 (0.78%) Microsoft Azure
4 6 (0.36%) Amazon AWS
4 6 (0.36%) Google Apps
4 6 (0.36%) Cloud Computing
5 4 (0.24%) IaaS
Communications & Networking
1 460 (27.51%) Firewall
2 355 (21.23%) DNS
3 349 (20.87%) SAN
4 275 (16.45%) TCP/IP
5 241 (14.41%) DHCP
6 239 (14.29%) WAN
7 237 (14.17%) LAN
8 198 (11.84%) VPN
9 79 (4.72%) NAS
10 78 (4.67%) VoIP
11 66 (3.95%) VLAN
12 61 (3.65%) Cisco ASA
13 54 (3.23%) MPLS
14 52 (3.11%) iSCSI
15 50 (2.99%) Wireless
16 49 (2.93%) Network Security
17 42 (2.51%) Internet
17 42 (2.51%) SSL
18 41 (2.45%) BGP
19 34 (2.03%) Cisco IOS
Database & Business Intelligence
1 290 (17.34%) SQL Server
2 72 (4.31%) SQL Server 2008
3 49 (2.93%) SQL Server 2005
4 32 (1.91%) MySQL
5 24 (1.44%) SQL Server 2012
6 23 (1.38%) EDRMS
7 18 (1.08%) IDOL
8 17 (1.02%) SQL Server 2000
9 7 (0.42%) Relational Database
9 7 (0.42%) Oracle Reports
9 7 (0.42%) MS Access
10 6 (0.36%) DB2
11 5 (0.30%) Crystal Reports
11 5 (0.30%) RDBMS
12 4 (0.24%) PostgreSQL
12 4 (0.24%) FileMaker
13 2 (0.12%) SQL Server Reporting Services
13 2 (0.12%) SQL Server Integration Services
13 2 (0.12%) Big Data
14 1 (0.060%) Oracle Database
Development Applications
1 6 (0.36%) VSS/SourceSafe
1 6 (0.36%) MSI
2 5 (0.30%) Team Foundation Server
3 4 (0.24%) Subversion
4 2 (0.12%) JIRA
4 2 (0.12%) TeamCity
4 2 (0.12%) Visual Studio
5 1 (0.060%) Mercurial
5 1 (0.060%) Hudson
5 1 (0.060%) NetBeans
5 1 (0.060%) CruiseControl
5 1 (0.060%) Eclipse
General
1 250 (14.95%) Finance
2 85 (5.08%) Banking
3 70 (4.19%) Retail
4 60 (3.59%) Telecoms
5 57 (3.41%) Law
6 51 (3.05%) Legal
7 38 (2.27%) Investment Banking
8 17 (1.02%) Front Office
9 13 (0.78%) Back Office
10 10 (0.60%) Advertising
11 9 (0.54%) Manufacturing
12 7 (0.42%) Billing
13 5 (0.30%) Multimedia
13 5 (0.30%) Marketing
14 4 (0.24%) Publishing
15 3 (0.18%) Spanish Language
15 3 (0.18%) Electronics
16 2 (0.12%) Financial Institution
16 2 (0.12%) Online Betting
16 2 (0.12%) Games
Libraries, Frameworks & Software Standards
1 36 (2.15%) .NET
2 28 (1.67%) ASP.NET
3 21 (1.26%) HTML
4 18 (1.08%) XML
4 18 (1.08%) FIX Protocol
5 17 (1.02%) CSS
6 13 (0.78%) Web Services
7 7 (0.42%) XHTML
7 7 (0.42%) WSE
7 7 (0.42%) ActiveMQ
7 7 (0.42%) Apache Camel
8 6 (0.36%) jQuery
8 6 (0.36%) Ajax
9 5 (0.30%) XSLT
9 5 (0.30%) J2EE
10 4 (0.24%) Application Packaging
11 3 (0.18%) Middleware
11 3 (0.18%) COM
12 2 (0.12%) JDBC
12 2 (0.12%) SOAP
Miscellaneous
1 152 (9.09%) Blackberry
2 93 (5.56%) Analytical Skills
3 80 (4.78%) Clustering
4 65 (3.89%) PDA
5 44 (2.63%) Computer Science
6 30 (1.79%) Hedge funds
7 26 (1.56%) Replication
8 24 (1.44%) Statistics
9 20 (1.20%) Fat Client
9 20 (1.20%) Thin Client
10 18 (1.08%) SecurID
11 17 (1.02%) Management Information System
12 9 (0.54%) Mathematics
12 9 (0.54%) EqualLogic
12 9 (0.54%) Enterprise Software
13 8 (0.48%) iPhone
14 7 (0.42%) Client/Server
14 7 (0.42%) EPoS
14 7 (0.42%) iPad
14 7 (0.42%) Enterprise Storage
Operating Systems
1 1340 (80.14%) Windows
2 696 (41.63%) Windows Server 2008
3 475 (28.41%) Windows Server 2003
4 370 (22.13%) Windows Server 2012
5 225 (13.46%) Windows 7
6 221 (13.22%) Windows XP
7 217 (12.98%) Linux
8 141 (8.43%) Windows 8
9 74 (4.43%) UNIX
10 64 (3.83%) Red Hat Enterprise Linux
11 43 (2.57%) Mac OS X
12 33 (1.97%) Android
13 27 (1.61%) CentOS
14 19 (1.14%) Windows 2000 Server
15 18 (1.08%) Windows Phone 8
15 18 (1.08%) Windows Phone
15 18 (1.08%) VMS
16 16 (0.96%) Solaris
16 16 (0.96%) Windows Vista
16 16 (0.96%) Mac OS
Processes & Methodologies
1 378 (22.61%) ITIL
2 78 (4.67%) Disaster Recovery
3 76 (4.55%) Mentoring
4 71 (4.25%) Migration
5 64 (3.83%) Incident Management
6 60 (3.59%) Service Delivery
7 59 (3.53%) Change Management
8 58 (3.47%) Project Management
9 49 (2.93%) Problem Management
10 46 (2.75%) Service Management
11 39 (2.33%) Root Cause Analysis
12 37 (2.21%) Time Management
13 33 (1.97%) Load Balancing
14 32 (1.91%) Coaching
15 29 (1.73%) E-Commerce
16 25 (1.50%) Configuration Management
17 24 (1.44%) Network Design
18 23 (1.38%) CRM
19 18 (1.08%) Capacity Planning
20 17 (1.02%) Network Management
Programming Languages
1 323 (19.32%) SQL
2 109 (6.52%) PowerShell
3 47 (2.81%) Java
4 45 (2.69%) VBScript
5 32 (1.91%) C
6 26 (1.56%) Python
7 21 (1.26%) Shell Script
8 18 (1.08%) PHP
9 17 (1.02%) JavaScript
10 15 (0.90%) VB
11 14 (0.84%) C#
12 10 (0.60%) Perl
13 9 (0.54%) Bash Shell
14 8 (0.48%) T-SQL
15 4 (0.24%) C++
15 4 (0.24%) Ruby
16 3 (0.18%) R
17 2 (0.12%) Google Apps Script
17 2 (0.12%) PHP5
17 2 (0.12%) PHP4
Qualifications
1 402 (24.04%) Microsoft Certification
2 283 (16.93%) MCSE
3 255 (15.25%) Cisco Certification
4 191 (11.42%) CCNA
5 159 (9.51%) MCITP
6 135 (8.07%) Degree
7 116 (6.94%) MCSA
8 109 (6.52%) CCNP
9 107 (6.40%) VMware Certified Professional (VCP)
10 93 (5.56%) Security Cleared
11 81 (4.84%) MCP
12 78 (4.67%) SC Cleared
13 74 (4.43%) Citrix Certification
14 60 (3.59%) CCA
15 58 (3.47%) MCTS
16 49 (2.93%) DV Cleared
17 35 (2.09%) ITIL Certification
18 18 (1.08%) CCIE
19 17 (1.02%) JNCIA
20 14 (0.84%) VCAP
Quality Assurance & Compliance
1 113 (6.76%) SLA
2 8 (0.48%) ISO/IEC 27001
3 4 (0.24%) QA
3 4 (0.24%) PCI DSS
4 3 (0.18%) Sarbanes-Oxley
5 1 (0.060%) ISO 9000
5 1 (0.060%) ISO 9001
5 1 (0.060%) Solvency II
System Software
1 847 (50.66%) Active Directory
2 520 (31.10%) VMware Infrastructure
3 257 (15.37%) Hyper-V
4 201 (12.02%) XenApp
5 185 (11.06%) vSphere
6 90 (5.38%) XenDesktop
7 70 (4.19%) VMware ESX
8 61 (3.65%) XenServer
9 55 (3.29%) VMware ESXi
10 39 (2.33%) Terminal Services
11 37 (2.21%) Citrix Presentation Server
12 34 (2.03%) ISA Server
13 33 (1.97%) vCloud
14 22 (1.32%) Microsoft App-V
15 18 (1.08%) VMware Server
16 14 (0.84%) Forefront TMG
16 14 (0.84%) UAG
17 8 (0.48%) VMware Workstation
18 7 (0.42%) MetaFrame
18 7 (0.42%) Terminal Server
Systems Management
1 160 (9.57%) SCCM
2 87 (5.20%) Backup Exec
3 72 (4.31%) SCOM
4 61 (3.65%) NetBackup
5 43 (2.57%) Norton AntiVirus
6 39 (2.33%) WSUS
7 19 (1.14%) McAfee ePO
8 16 (0.96%) Systems Management Server (SMS)
9 15 (0.90%) Nagios
10 12 (0.72%) FortiGate
11 9 (0.54%) Symantec Enterprise Vault
11 9 (0.54%) SolarWinds Orion
12 7 (0.42%) SCVMM
13 6 (0.36%) HP SIM
13 6 (0.36%) Veritas Storage Foundation
13 6 (0.36%) EMC NetWorker
13 6 (0.36%) Netcool
13 6 (0.36%) OpenView Configuration Management
13 6 (0.36%) Control-M
13 6 (0.36%) Unicenter
Vendors
1 880 (52.63%) VMware
2 869 (51.97%) Microsoft
3 556 (33.25%) Citrix
4 452 (27.03%) Cisco
5 148 (8.85%) HP
6 118 (7.06%) Symantec
7 94 (5.62%) Juniper
8 77 (4.61%) Apple
9 71 (4.25%) Dell
10 66 (3.95%) Oracle
11 64 (3.83%) EMC
11 64 (3.83%) CheckPoint
11 64 (3.83%) NetApp
12 57 (3.41%) McAfee
13 51 (3.05%) Red Hat
14 49 (2.93%) Bloomberg
15 47 (2.81%) SolarWinds
16 41 (2.45%) Veritas
16 41 (2.45%) Veeam
17 39 (2.33%) IBM
North East
set2recruit
Salary: £30000 - £35000 Per Annum On-Call/Incident Related Bonus --
Posted: 2 hours ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £35000 - £45000 per annum + bens
Posted: 5 hours ago
London
Millshill Recruitment Ltd
Salary: From £40,000 to £45,000 per annum
Posted: 5 hours ago
Reigate, Surrey
Circle Recruitment
Salary: £30000 - £35000 per annum + Pension, Healthcare, Bonus
Posted: 17 hours ago
Abingdon, Oxfordshire
Roc Search
Posted: 19 hours ago
West Yorkshire
Sanderson
Salary: £25000.00 - £28000 per annum + Excellent Benefits
Posted: 20 hours ago
Burgess Hill, West Sussex
Search Consultancy
Salary: £25000 - £35000 per annum + Benefits
Posted: 20 hours ago
City, London
Global Technology Solutions Ltd
Salary: £45000 - £50000 per annum + Benefits+training opportunities
Posted: 21 hours ago
London
ReThink Recruitment
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 21 hours ago
City, London
Salmon Limited
Salary: Market Rates + Benefits
Posted: 22 hours ago
East London
Connect Support Services Ltd
Posted: Yesterday
East London
Our IT Deparment
Salary: From £20,000 to £40,000 per annum Plus overtime
Posted: Yesterday
City, London
Our IT Deparment
Salary: Up to £40 per annum Plus overtime
Posted: Yesterday
City, London
Pioneer Search
Salary: £45000 - £50000 per annum + Benefits & Overtime
Posted: Yesterday
York, North Yorkshire
Chassam Contract
Posted: Yesterday
Leeds, West Yorkshire
Circle Recruitment
Salary: £25000 - £40000 per annum + Benefits
Posted: Yesterday
Bedfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £200.00 - £250.00 per annum
Posted: Yesterday
London
Harvey Nash plc
Salary: £38000 - £43000 per annum + bens + bonus
Posted: Yesterday
London
Etech Partners
Salary: Up to £37,000 per annum
Posted: Yesterday
Wokingham, Berkshire
TEKsystems
Salary: £39000 - £43000 per annum + on-call
Posted: Yesterday