The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Third Line Support
Rank 401 352 371
Rank change year-on-year
-49 +19
Permanent jobs requiring a 3rd Line Support 640 842 690
As % of all permanent IT jobs located in England 0.63% 0.77% 0.68%
As % of the Job Titles category 0.66% 0.81% 0.72%
Number of salaries quoted 566 738 590
Average salary £37,500 £36,500 £35,000
Average salary % change year-on-year
+2.73% +4.28%
90% offered a salary of more than £28,000 £28,500 £27,500
10% offered a salary of more than £50,000 £50,000 £45,000
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96537 103416 96032
As % of all permanent IT jobs located in England 94.33% 94.49% 94.31%
Number of salaries quoted 80724 85232 80344
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the England region.

3rd Line Support Salary Trend in England

3rd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the England region over the 3 months to 30 July 2015.

3rd Line Support Salary Histogram in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -54 214 £40,000 - 26
South East -49 168 £38,500 +10.00% 9
East of England -12 59 £35,000 - 8
South West +7 56 £30,500 - 5
North West -4 46 £31,500 -8.69% 14
West Midlands +12 42 £28,500 -12.30% 6
Yorkshire -25 34 £35,000 +14.75% 2
East Midlands +8 20 £40,000 +50.94% 2
North East -15 1 £35,000 -17.64% 1
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in England

For the 6 months to 30 July 2015, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1116 (77.07%) Windows
2 791 (54.63%) VMware
3 760 (52.49%) Active Directory
4 658 (45.44%) Microsoft
5 567 (39.16%) MS Exchange
6 496 (34.25%) Windows Server 2008
7 465 (32.11%) VMware Infrastructure
8 423 (29.21%) Citrix
9 405 (27.97%) Windows Server 2012
10 342 (23.62%) Cisco
11 337 (23.27%) MS Excel
12 323 (22.31%) Firewall
13 305 (21.06%) Exchange Server 2010
14 290 (20.03%) Hyper-V
15 279 (19.27%) SAN
16 274 (18.92%) Microsoft Certification
17 265 (18.30%) DNS
18 264 (18.23%) ITIL
19 254 (17.54%) SQL Server
20 248 (17.13%) SQL
21 231 (15.95%) Windows Server 2003
22 207 (14.30%) Linux
23 205 (14.16%) MS Office
24 196 (13.54%) MCSE
25 194 (13.40%) DHCP
26 180 (12.43%) Exchange Server 2013
27 179 (12.36%) TCP/IP
28 170 (11.74%) LAN
29 169 (11.67%) WAN
30 166 (11.46%) Windows 7

3rd Line Support
Top Related IT Skills in England by Category

For the 6 months to 30 July 2015, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 567 (39.16%) MS Exchange
2 305 (21.06%) Exchange Server 2010
3 180 (12.43%) Exchange Server 2013
4 144 (9.94%) Exchange Server 2007
5 142 (9.81%) SharePoint
6 106 (7.32%) IIS
7 78 (5.39%) Lync
8 58 (4.01%) Blackberry Enterprise Server
9 51 (3.52%) Exchange Server 2003
10 22 (1.52%) Apache
11 17 (1.17%) SharePoint 2010
12 16 (1.10%) SharePoint 2013
13 13 (0.90%) Lotus Domino
14 12 (0.83%) Exchange Server 2000
15 10 (0.69%) IBM Notes
16 8 (0.55%) JBoss
17 6 (0.41%) BizTalk Server
18 5 (0.35%) WebLogic
18 5 (0.35%) WorkSite
19 4 (0.28%) Office Communications Server
Applications
1 337 (23.27%) MS Excel
2 205 (14.16%) MS Office
3 27 (1.86%) MS PowerPoint
4 2 (0.14%) MS Visio
5 1 (0.069%) InDesign
5 1 (0.069%) MS Project
5 1 (0.069%) Adobe Creative Suite
Business Applications
1 6 (0.41%) Dynamics CRM
2 5 (0.35%) SAP Oil and Gas
3 4 (0.28%) Magento
3 4 (0.28%) Fredhopper
4 3 (0.21%) Agresso
5 2 (0.14%) RMDS
6 1 (0.069%) Oracle Applications
6 1 (0.069%) Line 500
Cloud Services
1 104 (7.18%) Office 365
2 18 (1.24%) Microsoft Azure
2 18 (1.24%) SaaS
3 15 (1.04%) Amazon AWS
4 10 (0.69%) IaaS
5 9 (0.62%) Mimecast
6 6 (0.41%) Cloud Computing
7 5 (0.35%) Amazon EC2
8 2 (0.14%) Virtual Private Cloud
8 2 (0.14%) Dropbox
8 2 (0.14%) PaaS
9 1 (0.069%) Google Apps
Communications & Networking
1 323 (22.31%) Firewall
2 279 (19.27%) SAN
3 265 (18.30%) DNS
4 194 (13.40%) DHCP
5 179 (12.36%) TCP/IP
6 170 (11.74%) LAN
7 169 (11.67%) WAN
8 135 (9.32%) VPN
9 74 (5.11%) NAS
10 65 (4.49%) VLAN
11 51 (3.52%) VoIP
12 42 (2.90%) Internet
13 37 (2.56%) Fibre Channel
14 34 (2.35%) Wireless
15 32 (2.21%) iSCSI
16 31 (2.14%) Cisco ASA
17 30 (2.07%) MPLS
18 24 (1.66%) Wi-Fi
19 19 (1.31%) NetScaler
20 18 (1.24%) Network Security
Database & Business Intelligence
1 254 (17.54%) SQL Server
2 62 (4.28%) SQL Server 2008
3 37 (2.56%) SQL Server 2005
4 25 (1.73%) SQL Server 2012
5 15 (1.04%) MySQL
5 15 (1.04%) SQL Server Reporting Services
6 12 (0.83%) SQL Server Integration Services
7 11 (0.76%) Oracle Database
8 6 (0.41%) SQL Server 2000
9 4 (0.28%) Crystal Reports
9 4 (0.28%) SQL Server Analysis Services
10 3 (0.21%) OLAP
11 2 (0.14%) EDRMS
11 2 (0.14%) Oracle Reports
11 2 (0.14%) MS Access
11 2 (0.14%) Microsoft Analysis Services
11 2 (0.14%) Relational Database
12 1 (0.069%) MariaDB
12 1 (0.069%) Sybase ASE
12 1 (0.069%) Oracle OLAP
Development Applications
1 8 (0.55%) MSI
2 5 (0.35%) AdminStudio
3 3 (0.21%) JIRA
3 3 (0.21%) Team Foundation Server
4 2 (0.14%) SQL Server Management Studio (SSMS)
4 2 (0.14%) Visual Studio
4 2 (0.14%) Git (software)
4 2 (0.14%) InstallShield
5 1 (0.069%) NUnit
5 1 (0.069%) CruiseControl
5 1 (0.069%) FitNesse
5 1 (0.069%) TeamCity
5 1 (0.069%) WinDbg
5 1 (0.069%) MSBuild
5 1 (0.069%) Jasmine
General
1 126 (8.70%) Finance
2 86 (5.94%) Law
3 50 (3.45%) Telecoms
4 44 (3.04%) Banking
5 36 (2.49%) Back Office
6 32 (2.21%) Legal
7 19 (1.31%) Marketing
8 16 (1.10%) Retail
9 14 (0.97%) Manufacturing
9 14 (0.97%) Front Office
10 9 (0.62%) Electronics
11 8 (0.55%) Advertising
12 4 (0.28%) Games
12 4 (0.28%) Investment Banking
12 4 (0.28%) Automotive
12 4 (0.28%) French Language
13 3 (0.21%) German Language
13 3 (0.21%) Spanish Language
14 2 (0.14%) Pharmaceutical
14 2 (0.14%) Publishing
Libraries, Frameworks & Software Standards
1 38 (2.62%) .NET
2 19 (1.31%) Web Services
3 16 (1.10%) XML
3 16 (1.10%) HTML
4 14 (0.97%) ASP.NET
5 13 (0.90%) CSS
6 12 (0.83%) .NET Framework
6 12 (0.83%) WPF
7 10 (0.69%) Entity Framework
8 8 (0.55%) Application Packaging
9 7 (0.48%) Ruby on Rails
10 6 (0.41%) COM
11 5 (0.35%) Middleware
12 3 (0.21%) jQuery
12 3 (0.21%) WCF
13 2 (0.14%) AngularJS
13 2 (0.14%) VXML
13 2 (0.14%) WAP
14 1 (0.069%) Software Packaging
14 1 (0.069%) LINQ
Miscellaneous
1 131 (9.05%) Data Centre
2 100 (6.91%) Blackberry
3 72 (4.97%) Analytical Skills
4 53 (3.66%) Clustering
5 51 (3.52%) Replication
6 30 (2.07%) Thin Client
6 30 (2.07%) Fat Client
7 26 (1.80%) Management Information System
8 19 (1.31%) PDA
9 17 (1.17%) Enterprise Storage
10 13 (0.90%) Client/Server
11 12 (0.83%) CMDB
11 12 (0.83%) EMC VNX
12 11 (0.76%) IVR
13 9 (0.62%) Computer Science
13 9 (0.62%) EqualLogic
13 9 (0.62%) Social Media
13 9 (0.62%) User Experience
14 8 (0.55%) Social Network
15 7 (0.48%) Mathematics
Operating Systems
1 1116 (77.07%) Windows
2 496 (34.25%) Windows Server 2008
3 405 (27.97%) Windows Server 2012
4 231 (15.95%) Windows Server 2003
5 207 (14.30%) Linux
6 166 (11.46%) Windows 7
7 117 (8.08%) Windows 8
8 108 (7.46%) Windows XP
9 48 (3.31%) UNIX
10 45 (3.11%) Mac OS X
10 45 (3.11%) Red Hat Enterprise Linux
11 25 (1.73%) Windows 2000 Server
12 21 (1.45%) CentOS
13 17 (1.17%) Mac OS
14 13 (0.90%) Ubuntu
15 11 (0.76%) Solaris
16 9 (0.62%) Windows 2000
17 8 (0.55%) Windows Vista
18 6 (0.41%) Android
19 5 (0.35%) Debian
Processes & Methodologies
1 264 (18.23%) ITIL
2 78 (5.39%) Disaster Recovery
3 77 (5.32%) Service Delivery
4 61 (4.21%) Problem Management
5 57 (3.94%) Mentoring
6 53 (3.66%) Project Management
7 52 (3.59%) Migration
8 48 (3.31%) Network Management
9 42 (2.90%) Incident Management
10 36 (2.49%) Root Cause Analysis
11 35 (2.42%) Change Management
12 32 (2.21%) Configuration Management
13 31 (2.14%) Business Continuity
14 30 (2.07%) Service Management
14 30 (2.07%) Load Balancing
15 28 (1.93%) Time Management
16 27 (1.86%) Capacity Management
16 27 (1.86%) Server Building
17 25 (1.73%) CRM
18 24 (1.66%) Performance Monitoring
Programming Languages
1 248 (17.13%) SQL
2 77 (5.32%) PowerShell
3 24 (1.66%) C#
4 22 (1.52%) T-SQL
5 19 (1.31%) JavaScript
6 18 (1.24%) Perl
7 17 (1.17%) VBScript
8 16 (1.10%) C
8 16 (1.10%) Java
9 14 (0.97%) Shell Script
10 11 (0.76%) Bash Shell
10 11 (0.76%) Korn
11 10 (0.69%) Python
12 9 (0.62%) VB
12 9 (0.62%) PHP
13 8 (0.55%) Ruby
14 5 (0.35%) C++
15 4 (0.28%) PL/SQL
15 4 (0.28%) VB.NET
16 3 (0.21%) VBA
Qualifications
1 274 (18.92%) Microsoft Certification
2 196 (13.54%) MCSE
3 159 (10.98%) Cisco Certification
4 136 (9.39%) CCNA
5 104 (7.18%) MCSA
6 100 (6.91%) MCITP
7 96 (6.63%) MCP
8 75 (5.18%) VMware Certified Professional (VCP)
9 68 (4.70%) Security Cleared
10 58 (4.01%) Degree
11 54 (3.73%) CCNP
12 46 (3.18%) SC Cleared
13 42 (2.90%) Citrix Certification
14 33 (2.28%) ITIL Certification
15 32 (2.21%) CCA
16 31 (2.14%) MCTS
17 24 (1.66%) DV Cleared
18 16 (1.10%) CCIE
19 8 (0.55%) A+ Certification
19 8 (0.55%) VCAP
Quality Assurance & Compliance
1 133 (9.19%) SLA
2 20 (1.38%) ISO/IEC 27001
3 9 (0.62%) PCI DSS
4 7 (0.48%) QA
5 3 (0.21%) ISO 9000
6 1 (0.069%) EMIR
6 1 (0.069%) Dodd-Frank
System Software
1 760 (52.49%) Active Directory
2 465 (32.11%) VMware Infrastructure
3 290 (20.03%) Hyper-V
4 131 (9.05%) XenApp
5 111 (7.67%) vSphere
6 77 (5.32%) XenDesktop
7 51 (3.52%) Terminal Services
8 48 (3.31%) VMware ESX
9 35 (2.42%) VMware ESXi
10 32 (2.21%) XenServer
11 30 (2.07%) vCloud
12 26 (1.80%) Microsoft App-V
13 14 (0.97%) VMware Server
14 11 (0.76%) Citrix Presentation Server
15 10 (0.69%) ISA Server
15 10 (0.69%) Terminal Server
16 8 (0.55%) BitLocker
17 7 (0.48%) Xen
18 5 (0.35%) Forefront TMG
19 3 (0.21%) Firmware
Systems Management
1 156 (10.77%) SCCM
2 72 (4.97%) SCOM
3 46 (3.18%) Backup Exec
4 25 (1.73%) WSUS
5 16 (1.10%) Norton AntiVirus
6 14 (0.97%) EMC NetWorker
7 12 (0.83%) NetBackup
8 9 (0.62%) SCVMM
9 8 (0.55%) Veritas Storage Foundation
10 6 (0.41%) Nagios
10 6 (0.41%) FortiGate
10 6 (0.41%) SCDPM
10 6 (0.41%) EdgeSight
10 6 (0.41%) XenMobile
11 5 (0.35%) Opscode Chef
12 4 (0.28%) Opsview
12 4 (0.28%) ARCserve
12 4 (0.28%) OpenView Configuration Management
13 3 (0.21%) Systems Management Server (SMS)
13 3 (0.21%) Tivoli
Vendors
1 791 (54.63%) VMware
2 658 (45.44%) Microsoft
3 423 (29.21%) Citrix
4 342 (23.62%) Cisco
5 162 (11.19%) HP
6 86 (5.94%) NetApp
7 56 (3.87%) Apple
8 52 (3.59%) Dell
8 52 (3.59%) Oracle
9 51 (3.52%) Veeam
10 47 (3.25%) 3PAR
11 43 (2.97%) Juniper
11 43 (2.97%) Symantec
12 42 (2.90%) CheckPoint
12 42 (2.90%) EMC
13 36 (2.49%) Avaya
14 33 (2.28%) Red Hat
15 32 (2.21%) Sophos
16 30 (2.07%) AppSense
17 29 (2.00%) SolarWinds
London
Refreshing Recruitment
Salary: £35000 - £40000 per annum + comprehensive bens package
Posted: 2 hours ago
Devon
Circle Recruitment
Salary: £30000 - £32000 per annum + Benefits
Posted: 6 hours ago
Sevenoaks, Kent
TLP Consultancy Ltd.
Salary: £35000 - £42000 per annum + Package
Posted: 7 hours ago
London
networx
Salary: Up to £51,000 per annum
Posted: 8 hours ago
Stoke-On-Trent, Staffordshire
Search Consultancy
Posted: 9 hours ago
Worcester Park, Surrey
Millshill Recruitment Ltd
Salary: From £28,000 to £34,000 per annum
Posted: 9 hours ago
Woodford Green, Essex
Etech Partners
Salary: Up to £45,000 per annum + Benefits
Posted: Yesterday
London
Bluetownonline
Salary: £50000 per annum
Posted: Yesterday
City, London
Pioneer Search
Salary: £55000.00 - £65000.00 per annum + Bonus + Benefits
Posted: Yesterday
Liverpool, Merseyside
Search Consultancy
Posted: 2 days ago
Chelmsford, Essex
Evolution Recruitment Solutions
Salary: 25k-30k + benefits
Posted: 2 days ago
Bury, Lancashire
Premier IT
Salary: £26000 - £30000 per annum + benefits
Posted: 2 days ago
West London
Cyber Team
Salary: From £35,000 to £40,000 per annum
Posted: 2 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £270 - £275 per day
Posted: 2 days ago
Guildford, Surrey
set2recruit
Salary: Up to £60,000 per annum + bonus + car allowance + benefits
Posted: 2 days ago
Bury, Lancashire
Circle Recruitment
Salary: £25000 - £30000 per annum
Posted: 2 days ago
Guildford, Surrey
set2recruit
Salary: Up to £32,000 per annum + bonus + benefits
Posted: 2 days ago
Chatham, Kent
Oscar Associates (UK) Ltd
Salary: £30000 - £40000 per annum
Posted: 2 days ago
City, London
Mortimer Spinks
Salary: £38000 - £40000 per annum + Excellent Benefits and Bonus
Posted: 3 days ago