The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Third Line Support
Rank 402 352 360
Rank change year-on-year
-50 +8
Permanent jobs requiring a 3rd Line Support 668 848 713
As % of all permanent IT jobs located in England 0.65% 0.77% 0.69%
As % of the Job Titles category 0.69% 0.82% 0.73%
Number of salaries quoted 586 750 608
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £28,000 £28,500 £27,500
10% offered a salary of more than £50,000 £50,000 £45,000
UK excluding London average salary £36,000 £34,000 £32,500
% change year-on-year
+5.88% +4.61%
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96432 103854 97223
As % of all permanent IT jobs located in England 94.46% 94.47% 94.53%
Number of salaries quoted 80542 85900 81828
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the England region.

3rd Line Support Salary Trend in England

3rd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the England region over the 3 months to 7 July 2015.

3rd Line Support Salary Histogram in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -39 225 £40,000 - 25
South East -21 194 £38,500 +14.92% 16
East of England -14 66 £35,000 - 8
South West -6 48 £30,500 - 5
North West -1 44 £32,000 -8.57% 11
West Midlands -13 41 £31,250 -3.84% 8
Yorkshire -11 26 £35,000 +14.75% 3
East Midlands +8 22 £36,000 +6.66% 3
North East - 2 £35,000 -
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in England

For the 6 months to 7 July 2015, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1148 (76.69%) Windows
2 858 (57.31%) VMware
3 795 (53.11%) Active Directory
4 700 (46.76%) Microsoft
5 596 (39.81%) MS Exchange
6 516 (34.47%) Windows Server 2008
7 496 (33.13%) VMware Infrastructure
8 449 (29.99%) Citrix
9 408 (27.25%) Windows Server 2012
10 364 (24.32%) Cisco
11 345 (23.05%) MS Excel
12 344 (22.98%) Firewall
13 327 (21.84%) SAN
14 317 (21.18%) Exchange Server 2010
15 296 (19.77%) Microsoft Certification
16 294 (19.64%) Hyper-V
17 272 (18.17%) SQL Server
18 271 (18.10%) DNS
19 266 (17.77%) SQL
20 263 (17.57%) ITIL
21 259 (17.30%) Windows Server 2003
22 216 (14.43%) MCSE
23 207 (13.83%) Linux
24 202 (13.49%) DHCP
25 201 (13.43%) MS Office
26 192 (12.83%) TCP/IP
27 186 (12.42%) Exchange Server 2013
28 183 (12.22%) Windows 7
29 182 (12.16%) HP
30 172 (11.49%) Cisco Certification

3rd Line Support
Top Related IT Skills in England by Category

For the 6 months to 7 July 2015, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 596 (39.81%) MS Exchange
2 317 (21.18%) Exchange Server 2010
3 186 (12.42%) Exchange Server 2013
4 156 (10.42%) Exchange Server 2007
5 155 (10.35%) SharePoint
6 112 (7.48%) IIS
7 92 (6.15%) Lync
8 63 (4.21%) Exchange Server 2003
9 62 (4.14%) Blackberry Enterprise Server
10 19 (1.27%) Apache
10 19 (1.27%) SharePoint 2010
11 17 (1.14%) SharePoint 2013
12 11 (0.73%) Exchange Server 2000
13 10 (0.67%) Lotus Domino
14 8 (0.53%) IBM Notes
15 7 (0.47%) JBoss
15 7 (0.47%) SharePoint Server
16 6 (0.40%) Tomcat
16 6 (0.40%) BizTalk Server
17 5 (0.33%) Office Communications Server
Applications
1 345 (23.05%) MS Excel
2 201 (13.43%) MS Office
3 26 (1.74%) MS PowerPoint
4 3 (0.20%) MS Visio
5 1 (0.067%) InDesign
5 1 (0.067%) MS Project
5 1 (0.067%) Adobe Creative Suite
Business Applications
1 9 (0.60%) Dynamics CRM
2 5 (0.33%) SAP Oil and Gas
3 4 (0.27%) Magento
3 4 (0.27%) Fredhopper
4 3 (0.20%) Dynamics NAV
5 2 (0.13%) RMDS
6 1 (0.067%) Oracle Applications
6 1 (0.067%) Dynamics GP
6 1 (0.067%) Line 500
Cloud Services
1 93 (6.21%) Office 365
2 20 (1.34%) SaaS
3 17 (1.14%) Microsoft Azure
4 15 (1.00%) Amazon AWS
5 9 (0.60%) IaaS
6 8 (0.53%) Mimecast
7 5 (0.33%) Cloud Computing
7 5 (0.33%) Amazon EC2
8 2 (0.13%) Virtual Private Cloud
8 2 (0.13%) Dropbox
9 1 (0.067%) PaaS
9 1 (0.067%) Google Apps
Communications & Networking
1 344 (22.98%) Firewall
2 327 (21.84%) SAN
3 271 (18.10%) DNS
4 202 (13.49%) DHCP
5 192 (12.83%) TCP/IP
6 169 (11.29%) LAN
7 165 (11.02%) WAN
8 144 (9.62%) VPN
9 96 (6.41%) NAS
10 61 (4.07%) VoIP
11 59 (3.94%) VLAN
12 45 (3.01%) Fibre Channel
13 44 (2.94%) Wireless
14 42 (2.81%) Internet
15 33 (2.20%) Cisco ASA
16 32 (2.14%) iSCSI
16 32 (2.14%) MPLS
17 25 (1.67%) Wi-Fi
18 23 (1.54%) SSL
19 22 (1.47%) Network Security
Database & Business Intelligence
1 272 (18.17%) SQL Server
2 65 (4.34%) SQL Server 2008
3 39 (2.61%) SQL Server 2005
4 21 (1.40%) SQL Server 2012
5 14 (0.94%) MySQL
6 13 (0.87%) SQL Server Reporting Services
7 11 (0.73%) SQL Server Integration Services
8 10 (0.67%) Oracle Database
9 8 (0.53%) SQL Server 2000
10 4 (0.27%) Crystal Reports
10 4 (0.27%) Oracle Reports
11 3 (0.20%) MS Access
11 3 (0.20%) EDRMS
11 3 (0.20%) SQL Server Analysis Services
11 3 (0.20%) Relational Database
12 2 (0.13%) DB2
12 2 (0.13%) OLAP
13 1 (0.067%) Sybase ASE
13 1 (0.067%) Big Data
13 1 (0.067%) IDOL
Development Applications
1 8 (0.53%) MSI
2 3 (0.20%) AdminStudio
2 3 (0.20%) JIRA
2 3 (0.20%) Visual Studio
3 2 (0.13%) InstallShield
3 2 (0.13%) Git (software)
3 2 (0.13%) Team Foundation Server
4 1 (0.067%) WinDbg
4 1 (0.067%) MSBuild
4 1 (0.067%) Jasmine
4 1 (0.067%) SQL Server Management Studio (SSMS)
4 1 (0.067%) NUnit
4 1 (0.067%) CruiseControl
4 1 (0.067%) FitNesse
4 1 (0.067%) TeamCity
General
1 135 (9.02%) Finance
2 81 (5.41%) Law
3 55 (3.67%) Banking
4 51 (3.41%) Telecoms
5 40 (2.67%) Back Office
6 34 (2.27%) Legal
7 21 (1.40%) Retail
8 19 (1.27%) Marketing
9 14 (0.94%) Front Office
10 13 (0.87%) Manufacturing
11 9 (0.60%) Advertising
12 6 (0.40%) Games
12 6 (0.40%) French Language
13 5 (0.33%) German Language
13 5 (0.33%) Electronics
14 4 (0.27%) Automotive
14 4 (0.27%) Investment Banking
15 3 (0.20%) Spanish Language
16 2 (0.13%) Publishing
16 2 (0.13%) Financial Institution
Libraries, Frameworks & Software Standards
1 42 (2.81%) .NET
2 19 (1.27%) Web Services
3 18 (1.20%) XML
4 16 (1.07%) HTML
5 15 (1.00%) ASP.NET
6 13 (0.87%) CSS
7 12 (0.80%) WPF
8 10 (0.67%) .NET Framework
8 10 (0.67%) Application Packaging
8 10 (0.67%) Entity Framework
9 7 (0.47%) COM
10 6 (0.40%) Middleware
10 6 (0.40%) Ruby on Rails
11 3 (0.20%) WCF
11 3 (0.20%) jQuery
12 2 (0.13%) AngularJS
12 2 (0.13%) VXML
12 2 (0.13%) JDBC
12 2 (0.13%) WAP
12 2 (0.13%) J2EE
Miscellaneous
1 143 (9.55%) Data Centre
2 105 (7.01%) Blackberry
3 89 (5.95%) Analytical Skills
4 58 (3.87%) Replication
5 57 (3.81%) Clustering
6 28 (1.87%) Thin Client
6 28 (1.87%) Fat Client
7 22 (1.47%) Management Information System
8 19 (1.27%) PDA
9 18 (1.20%) Enterprise Storage
10 14 (0.94%) EqualLogic
10 14 (0.94%) Client/Server
10 14 (0.94%) IVR
11 13 (0.87%) EMC VNX
12 12 (0.80%) CMDB
13 11 (0.73%) Computer Science
13 11 (0.73%) Hedge funds
14 10 (0.67%) User Experience
14 10 (0.67%) HP StoreVirtual
14 10 (0.67%) iPhone
Operating Systems
1 1148 (76.69%) Windows
2 516 (34.47%) Windows Server 2008
3 408 (27.25%) Windows Server 2012
4 259 (17.30%) Windows Server 2003
5 207 (13.83%) Linux
6 183 (12.22%) Windows 7
7 128 (8.55%) Windows 8
8 119 (7.95%) Windows XP
9 51 (3.41%) Red Hat Enterprise Linux
10 50 (3.34%) UNIX
11 40 (2.67%) Mac OS X
12 26 (1.74%) CentOS
13 21 (1.40%) Windows 2000 Server
14 19 (1.27%) Mac OS
15 12 (0.80%) Ubuntu
16 9 (0.60%) Windows Vista
16 9 (0.60%) Solaris
17 7 (0.47%) Android
18 6 (0.40%) AIX
18 6 (0.40%) Windows 2000
Processes & Methodologies
1 263 (17.57%) ITIL
2 80 (5.34%) Disaster Recovery
3 78 (5.21%) Service Delivery
4 56 (3.74%) Migration
5 54 (3.61%) Mentoring
6 52 (3.47%) Project Management
7 50 (3.34%) Problem Management
8 48 (3.21%) Network Management
9 41 (2.74%) Incident Management
10 35 (2.34%) Change Management
10 35 (2.34%) Root Cause Analysis
11 34 (2.27%) Configuration Management
12 33 (2.20%) Service Management
13 32 (2.14%) Business Continuity
14 31 (2.07%) Time Management
15 27 (1.80%) Load Balancing
15 27 (1.80%) Server Building
16 24 (1.60%) Capacity Management
17 22 (1.47%) Performance Monitoring
18 21 (1.40%) CRM
Programming Languages
1 266 (17.77%) SQL
2 86 (5.74%) PowerShell
3 27 (1.80%) C#
4 22 (1.47%) T-SQL
5 19 (1.27%) VBScript
5 19 (1.27%) Java
5 19 (1.27%) Perl
6 18 (1.20%) JavaScript
7 15 (1.00%) C
7 15 (1.00%) Shell Script
8 14 (0.94%) VB
9 12 (0.80%) Bash Shell
10 10 (0.67%) Korn
11 9 (0.60%) Python
11 9 (0.60%) PHP
12 7 (0.47%) Ruby
13 5 (0.33%) PL/SQL
13 5 (0.33%) C++
14 4 (0.27%) VB.NET
15 3 (0.20%) VBA
Qualifications
1 296 (19.77%) Microsoft Certification
2 216 (14.43%) MCSE
3 172 (11.49%) Cisco Certification
4 140 (9.35%) CCNA
5 113 (7.55%) MCSA
6 106 (7.08%) MCITP
7 98 (6.55%) MCP
8 93 (6.21%) VMware Certified Professional (VCP)
9 70 (4.68%) Security Cleared
10 67 (4.48%) CCNP
11 66 (4.41%) Degree
12 50 (3.34%) Citrix Certification
13 46 (3.07%) SC Cleared
14 37 (2.47%) CCA
15 33 (2.20%) ITIL Certification
16 26 (1.74%) DV Cleared
17 23 (1.54%) MCTS
18 16 (1.07%) CCIE
19 9 (0.60%) VCAP
20 8 (0.53%) A+ Certification
Quality Assurance & Compliance
1 134 (8.95%) SLA
2 14 (0.94%) ISO/IEC 27001
3 8 (0.53%) PCI DSS
4 4 (0.27%) QA
5 3 (0.20%) ISO 9000
6 1 (0.067%) EMIR
6 1 (0.067%) Dodd-Frank
System Software
1 795 (53.11%) Active Directory
2 496 (33.13%) VMware Infrastructure
3 294 (19.64%) Hyper-V
4 150 (10.02%) XenApp
5 134 (8.95%) vSphere
6 89 (5.95%) XenDesktop
7 53 (3.54%) VMware ESX
8 52 (3.47%) Terminal Services
9 36 (2.40%) vCloud
10 34 (2.27%) XenServer
11 32 (2.14%) VMware ESXi
12 25 (1.67%) Microsoft App-V
13 15 (1.00%) VMware Server
14 11 (0.73%) Terminal Server
15 10 (0.67%) Citrix Presentation Server
16 9 (0.60%) Xen
17 8 (0.53%) ISA Server
18 6 (0.40%) BitLocker
19 5 (0.33%) Forefront TMG
20 4 (0.27%) Firmware
Systems Management
1 150 (10.02%) SCCM
2 68 (4.54%) SCOM
3 50 (3.34%) Backup Exec
4 29 (1.94%) WSUS
5 20 (1.34%) Norton AntiVirus
6 16 (1.07%) EMC NetWorker
7 13 (0.87%) NetBackup
8 9 (0.60%) Veritas Storage Foundation
9 8 (0.53%) FortiGate
9 8 (0.53%) Opsview
10 7 (0.47%) SCDPM
11 6 (0.40%) XenMobile
11 6 (0.40%) EdgeSight
12 5 (0.33%) Opscode Chef
12 5 (0.33%) SCVMM
12 5 (0.33%) ARCserve
12 5 (0.33%) ZENworks
12 5 (0.33%) Systems Management Server (SMS)
12 5 (0.33%) OpenView Configuration Management
13 4 (0.27%) Nagios
Vendors
1 858 (57.31%) VMware
2 700 (46.76%) Microsoft
3 449 (29.99%) Citrix
4 364 (24.32%) Cisco
5 182 (12.16%) HP
6 96 (6.41%) NetApp
7 64 (4.28%) Dell
8 61 (4.07%) EMC
8 61 (4.07%) Oracle
9 56 (3.74%) Symantec
9 56 (3.74%) Veeam
10 50 (3.34%) Apple
11 48 (3.21%) Juniper
12 47 (3.14%) 3PAR
13 46 (3.07%) CheckPoint
14 34 (2.27%) Sophos
15 32 (2.14%) AppSense
15 32 (2.14%) Avaya
16 31 (2.07%) Red Hat
17 29 (1.94%) SolarWinds
Reading, Berkshire
Spring Technology
Salary: £30000.00 - £35000.00 per annum
Posted: 17 hours ago
Peterborough, Cambridgeshire
Lawrence Harvey IT & Change
Salary: £40000.00 - £44000.00 per annum + pension, bonus
Posted: 17 hours ago
Leeds, West Yorkshire
Consult Solutions
Salary: £30000 - £40000 per annum + Excellent Training + Certifications
Posted: 19 hours ago
Taunton, Somerset
Searchability
Salary: £28000 - £30000 per annum + excellent benefits
Posted: 20 hours ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
Posted: 21 hours ago
London
Information Technology Services
Salary: £35k - 40k per year + fantastic training opportunities
Posted: 22 hours ago
West Midlands
Barclay Anderson Limited
Salary: Benefits Package
Posted: 22 hours ago
Woking, Surrey
Lawrence Harvey IT & Change
Salary: £30000.00 - £35000.00 per annum + Pension, Life Assurance
Posted: 23 hours ago
Taunton, Somerset
Searchability
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
City, London
Green Thompson Consulting
Salary: From £35,000 to £39,000 per annum
Posted: Yesterday
Cheshire
Connected IT
Salary: £35000 - £45000 per annum + Benefits
Posted: 2 days ago
Cheshire
Connected IT
Salary: £35000 - £45000 per annum + Benefits
Posted: 2 days ago
Coventry, West Midlands (County)
BARCLAY ANDERSON LIMITED
Salary: From £35,000 to £35,000 per annum Benefits Package
Posted: 3 days ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: £45000 Per Annum Plus 15% Bonus plus Bens
Posted: 3 days ago
South West London
First Point
Salary: £35000 - £45000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 28-35k
Posted: 3 days ago
Watford, Hertfordshire
Senitor Associates
Salary: £28000 per annum
Posted: 3 days ago
Cambridge, Cambridgeshire
Computer People
Salary: £35000.00 - £40000.00 per annum
Posted: 3 days ago
Manchester, Lancashire
Talent International
Salary: £28000 - £32000 per annum + Excellent Benefits
Posted: 3 days ago
Staffordshire
Informatiq Consulting
Salary: £32000 - £35000 per annum
Posted: 3 days ago