The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 345 373 319
Rank change year-on-year
+28 -54
Permanent jobs requiring a 3rd Line Support 816 635 875
As % of all permanent IT jobs located in England 0.75% 0.64% 0.79%
As % of the Job Titles category 0.80% 0.68% 0.83%
Number of salaries quoted 692 538 766
Average salary £37,500 £35,000 £36,000
Average salary % change year-on-year
+7.14% -2.77%
90% offered a salary of more than £28,500 £28,000 £27,500
10% offered a salary of more than £50,000 £45,000 £50,000
UK excluding London average salary £34,350 £32,500 £35,000
% change year-on-year
+5.69% -7.14%
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
102569 93780 105055
As % of all permanent IT jobs located in England 94.38% 94.22% 95.25%
Number of salaries quoted 83761 78507 90409
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the England region.

3rd Line Support Salary Trend in England

3rd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the England region over the 3 months to 29 August 2014.

3rd Line Support Salary Histogram in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +83 343 £40,000 +2.56% 20
South East +11 208 £37,500 +7.14% 15
East of England -17 75 £35,000 +7.69% 5
Yorkshire -8 57 £30,000 - 6
North West -14 45 £34,000 +9.67% 11
West Midlands -18 43 £32,500 - 3
South West -17 29 £29,000 -3.33% 9
East Midlands -21 16 £35,000 +12.00% 1
North East - 1 £42,500 -
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in England

For the 6 months to 29 August 2014, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1312 (79.85%) Windows
2 848 (51.61%) Microsoft
3 820 (49.91%) VMware
4 785 (47.78%) Active Directory
5 687 (41.81%) Windows Server 2008
6 666 (40.54%) MS Exchange
7 578 (35.18%) Citrix
8 495 (30.13%) VMware Infrastructure
9 483 (29.40%) Windows Server 2003
10 469 (28.55%) MS Excel
11 460 (28.00%) Firewall
12 424 (25.81%) Cisco
13 419 (25.50%) Microsoft Certification
14 395 (24.04%) Exchange Server 2010
15 380 (23.13%) ITIL
16 366 (22.28%) DNS
17 362 (22.03%) Windows Server 2012
18 340 (20.69%) SQL
19 334 (20.33%) SAN
20 294 (17.89%) MCSE
21 285 (17.35%) MS Office
22 282 (17.16%) Hyper-V
23 269 (16.37%) SQL Server
24 264 (16.07%) Exchange Server 2007
25 253 (15.40%) TCP/IP
26 251 (15.28%) DHCP
27 238 (14.49%) Windows 7
28 236 (14.36%) XenApp
29 235 (14.30%) Cisco Certification
30 231 (14.06%) Linux

3rd Line Support
Top Related IT Skills in England by Category

For the 6 months to 29 August 2014, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 666 (40.54%) MS Exchange
2 395 (24.04%) Exchange Server 2010
3 264 (16.07%) Exchange Server 2007
4 182 (11.08%) Exchange Server 2013
5 171 (10.41%) Exchange Server 2003
6 134 (8.16%) SharePoint
7 125 (7.61%) IIS
8 99 (6.03%) Lync
9 78 (4.75%) Blackberry Enterprise Server
10 42 (2.56%) Lotus Domino
11 38 (2.31%) SharePoint 2010
12 37 (2.25%) Apache
13 20 (1.22%) WebSphere
14 15 (0.91%) IBM Notes
15 14 (0.85%) Exchange Server 2000
16 12 (0.73%) Oracle Workflow
17 9 (0.55%) SharePoint 2013
17 9 (0.55%) SharePoint Server
18 8 (0.49%) BizTalk Server
19 7 (0.43%) Tomcat
Applications
1 469 (28.55%) MS Excel
2 285 (17.35%) MS Office
3 63 (3.83%) MS PowerPoint
4 7 (0.43%) MS Visio
5 2 (0.12%) PowerPivot
6 1 (0.061%) FastStats
Business Applications
1 7 (0.43%) Remedy ITSM
1 7 (0.43%) Temenos T24
2 6 (0.37%) Dynamics CRM
3 4 (0.24%) Summit
4 3 (0.18%) Eikon
4 3 (0.18%) Oracle EBS
4 3 (0.18%) Movex
5 2 (0.12%) RMDS
5 2 (0.12%) SAP Oil and Gas
6 1 (0.061%) SalesLogix
6 1 (0.061%) Dynamics GP
6 1 (0.061%) FRx
6 1 (0.061%) Line 500
6 1 (0.061%) Agresso
Cloud Services
1 80 (4.87%) Office 365
2 14 (0.85%) SaaS
2 14 (0.85%) PaaS
3 11 (0.67%) Microsoft Azure
4 7 (0.43%) Amazon AWS
5 6 (0.37%) Cloud Computing
6 5 (0.30%) IaaS
7 4 (0.24%) Google Apps
Communications & Networking
1 460 (28.00%) Firewall
2 366 (22.28%) DNS
3 334 (20.33%) SAN
4 253 (15.40%) TCP/IP
5 251 (15.28%) DHCP
6 227 (13.82%) LAN
7 216 (13.15%) WAN
8 204 (12.42%) VPN
9 76 (4.63%) VLAN
10 72 (4.38%) VoIP
11 69 (4.20%) NAS
12 55 (3.35%) Wireless
13 53 (3.23%) Wi-Fi
13 53 (3.23%) Cisco ASA
14 51 (3.10%) Network Security
15 49 (2.98%) Internet
16 43 (2.62%) MPLS
16 43 (2.62%) SSL
17 40 (2.43%) iSCSI
18 37 (2.25%) Cisco IOS
Database & Business Intelligence
1 269 (16.37%) SQL Server
2 70 (4.26%) SQL Server 2008
3 34 (2.07%) SQL Server 2005
4 29 (1.77%) MySQL
5 19 (1.16%) EDRMS
5 19 (1.16%) SQL Server 2012
6 16 (0.97%) Relational Database
7 14 (0.85%) IDOL
8 13 (0.79%) SQL Server Reporting Services
9 12 (0.73%) SQL Server 2000
9 12 (0.73%) RDBMS
10 9 (0.55%) SQL Server Integration Services
11 6 (0.37%) SQL Server Analysis Services
11 6 (0.37%) MS Access
11 6 (0.37%) DTS
11 6 (0.37%) Crystal Reports
12 5 (0.30%) MongoDB
13 4 (0.24%) Oracle Database
13 4 (0.24%) DB2
13 4 (0.24%) PostgreSQL
Development Applications
1 6 (0.37%) MSI
2 5 (0.30%) Team Foundation Server
3 3 (0.18%) Subversion
3 3 (0.18%) VSS/SourceSafe
4 2 (0.12%) Oracle Forms
4 2 (0.12%) TeamCity
4 2 (0.12%) Visual Studio
5 1 (0.061%) Mercurial
5 1 (0.061%) Hudson
5 1 (0.061%) CruiseControl
5 1 (0.061%) ClearCase
5 1 (0.061%) ClearQuest
General
1 219 (13.33%) Finance
2 91 (5.54%) Banking
3 54 (3.29%) Telecoms
3 54 (3.29%) Law
4 52 (3.16%) Retail
5 43 (2.62%) Investment Banking
6 40 (2.43%) Legal
7 20 (1.22%) Front Office
8 16 (0.97%) Back Office
9 10 (0.61%) Manufacturing
10 9 (0.55%) Advertising
11 7 (0.43%) Games
11 7 (0.43%) Marketing
12 5 (0.30%) Billing
13 4 (0.24%) Multimedia
13 4 (0.24%) Publishing
13 4 (0.24%) Electronics
14 3 (0.18%) Spanish Language
15 2 (0.12%) Online Betting
15 2 (0.12%) Financial Institution
Libraries, Frameworks & Software Standards
1 33 (2.01%) .NET
2 31 (1.89%) XML
3 27 (1.64%) ASP.NET
4 20 (1.22%) HTML
5 18 (1.10%) FIX Protocol
6 16 (0.97%) CSS
7 15 (0.91%) Web Services
8 11 (0.67%) COM
9 10 (0.61%) XHTML
10 9 (0.55%) Software Packaging
11 8 (0.49%) XSLT
12 6 (0.37%) jQuery
13 5 (0.30%) J2EE
14 4 (0.24%) Silverlight
15 3 (0.18%) WSE
15 3 (0.18%) LAMP
15 3 (0.18%) Ajax
16 2 (0.12%) JSON
16 2 (0.12%) Application Packaging
16 2 (0.12%) XML Schema
Miscellaneous
1 184 (11.20%) Blackberry
2 75 (4.56%) Clustering
3 71 (4.32%) PDA
4 33 (2.01%) Computer Science
5 31 (1.89%) SecurID
6 27 (1.64%) Replication
7 26 (1.58%) Management Information System
8 25 (1.52%) Hedge funds
9 20 (1.22%) Statistics
10 18 (1.10%) Thin Client
10 18 (1.10%) Fat Client
11 16 (0.97%) Client/Server
12 15 (0.91%) iPhone
13 13 (0.79%) iPad
13 13 (0.79%) Enterprise Software
14 10 (0.61%) PKI
15 8 (0.49%) EqualLogic
15 8 (0.49%) Mathematics
16 7 (0.43%) Open Source
16 7 (0.43%) Enterprise Storage
Operating Systems
1 1312 (79.85%) Windows
2 687 (41.81%) Windows Server 2008
3 483 (29.40%) Windows Server 2003
4 362 (22.03%) Windows Server 2012
5 238 (14.49%) Windows 7
6 231 (14.06%) Linux
7 211 (12.84%) Windows XP
8 124 (7.55%) Windows 8
9 78 (4.75%) UNIX
10 66 (4.02%) Android
11 59 (3.59%) Red Hat Enterprise Linux
12 44 (2.68%) Mac OS X
13 37 (2.25%) Mac OS
14 34 (2.07%) Windows Phone
15 31 (1.89%) Windows Phone 8
15 31 (1.89%) VMS
16 27 (1.64%) CentOS
17 24 (1.46%) Windows Vista
18 21 (1.28%) Windows 2000 Server
19 18 (1.10%) Apple iOS
Processes & Methodologies
1 380 (23.13%) ITIL
2 78 (4.75%) Disaster Recovery
3 67 (4.08%) Migration
4 60 (3.65%) Service Delivery
5 57 (3.47%) Change Management
6 56 (3.41%) Project Management
7 54 (3.29%) Problem Management
8 52 (3.16%) Incident Management
9 47 (2.86%) Service Management
10 37 (2.25%) Root Cause Analysis
11 27 (1.64%) E-Commerce
12 26 (1.58%) Load Balancing
13 25 (1.52%) Configuration Management
14 24 (1.46%) Workflow
14 24 (1.46%) Time Management
15 21 (1.28%) Network Monitoring
16 20 (1.22%) Network Management
16 20 (1.22%) Change Control
17 19 (1.16%) CRM
18 18 (1.10%) ITSM
Programming Languages
1 340 (20.69%) SQL
2 116 (7.06%) PowerShell
3 43 (2.62%) Java
4 40 (2.43%) VBScript
5 29 (1.77%) Shell Script
6 27 (1.64%) Python
6 27 (1.64%) C
7 24 (1.46%) JavaScript
8 18 (1.10%) PHP
8 18 (1.10%) VB
9 17 (1.03%) C#
10 13 (0.79%) T-SQL
11 11 (0.67%) Bash Shell
12 10 (0.61%) Perl
13 5 (0.30%) Ruby
14 4 (0.24%) PL/SQL
15 3 (0.18%) VB6
15 3 (0.18%) R
16 2 (0.12%) Google Apps Script
16 2 (0.12%) PHP5
Qualifications
1 419 (25.50%) Microsoft Certification
2 294 (17.89%) MCSE
3 235 (14.30%) Cisco Certification
4 175 (10.65%) CCNA
5 158 (9.62%) MCITP
6 125 (7.61%) Degree
7 112 (6.82%) MCSA
8 109 (6.63%) VMware Certified Professional (VCP)
9 94 (5.72%) CCNP
10 81 (4.93%) Citrix Certification
11 75 (4.56%) Security Cleared
12 72 (4.38%) CCA
13 71 (4.32%) MCP
14 63 (3.83%) SC Cleared
15 55 (3.35%) MCTS
16 40 (2.43%) DV Cleared
17 37 (2.25%) ITIL Certification
18 11 (0.67%) A+ Certification
19 10 (0.61%) CCSA
20 9 (0.55%) JNCIA
Quality Assurance & Compliance
1 133 (8.09%) SLA
2 12 (0.73%) QA
3 7 (0.43%) ISO/IEC 27001
4 2 (0.12%) PCI DSS
5 1 (0.061%) Solvency II
5 1 (0.061%) ISO 9000
5 1 (0.061%) ISO 9001
System Software
1 785 (47.78%) Active Directory
2 495 (30.13%) VMware Infrastructure
3 282 (17.16%) Hyper-V
4 236 (14.36%) XenApp
5 183 (11.14%) vSphere
6 142 (8.64%) XenDesktop
7 70 (4.26%) XenServer
8 61 (3.71%) VMware ESX
9 52 (3.16%) Citrix Presentation Server
10 43 (2.62%) VMware ESXi
11 40 (2.43%) Microsoft App-V
12 37 (2.25%) ISA Server
13 33 (2.01%) Terminal Services
14 27 (1.64%) vCloud
15 24 (1.46%) UAG
16 20 (1.22%) Forefront TMG
17 16 (0.97%) VMware Server
18 11 (0.67%) Terminal Server
19 9 (0.55%) MetaFrame
19 9 (0.55%) IAG
Systems Management
1 200 (12.17%) SCCM
2 130 (7.91%) Backup Exec
3 71 (4.32%) SCOM
4 59 (3.59%) NetBackup
5 54 (3.29%) Norton AntiVirus
5 54 (3.29%) WSUS
6 35 (2.13%) McAfee ePO
7 20 (1.22%) Symantec Enterprise Vault
8 17 (1.03%) Nagios
9 14 (0.85%) Systems Management Server (SMS)
10 13 (0.79%) Cacti
11 11 (0.67%) SolarWinds Orion
12 8 (0.49%) FortiGate
12 8 (0.49%) Control-M
13 7 (0.43%) EMC NetWorker
13 7 (0.43%) SCOrch
14 6 (0.37%) HP SIM
14 6 (0.37%) MAILsweeper
15 5 (0.30%) Foglight
15 5 (0.30%) Netcool
Vendors
1 848 (51.61%) Microsoft
2 820 (49.91%) VMware
3 578 (35.18%) Citrix
4 424 (25.81%) Cisco
5 158 (9.62%) HP
6 139 (8.46%) Symantec
7 82 (4.99%) NetApp
8 81 (4.93%) Apple
9 73 (4.44%) Oracle
10 71 (4.32%) EMC
11 70 (4.26%) McAfee
12 63 (3.83%) Juniper
13 61 (3.71%) CheckPoint
14 54 (3.29%) Dell
15 50 (3.04%) Red Hat
16 45 (2.74%) Lotus
16 45 (2.74%) Bloomberg
16 45 (2.74%) SolarWinds
17 44 (2.68%) Veeam
18 42 (2.56%) Veritas
Skipton, North Yorkshire
Circle Recruitment
Salary: £20000 - £30000 per annum + Bonus + Bens + Prof Certs
Posted: Yesterday
Havant, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum
Posted: Yesterday
Cheshire
Senitor Associates
Salary: £37000 per annum
Posted: Yesterday
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
Surrey
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum + Bens
Posted: Yesterday
Stevenage, Hertfordshire
FIRST POINT IT RESOURCING
Salary: £35000 - £45000 per annum + Car Allowance (£6.5K) + Bonus
Posted: Yesterday
London
Pioneer Search
Salary: £65000 - £70000 per annum
Posted: Yesterday
Knutsford, Cheshire
Oscar Associates (UK) Ltd
Salary: £30000 - £40000 per annum + benefits
Posted: Yesterday
Hampshire
Peopleworks
Salary: From £40,000 to £50,000 per annum £40,000 to £50,000 + Bonus (10%) Neg
Posted: Yesterday
South West London
Digitech Resourcing Ltd
Salary: Up to £35,000 per annum Dependent on experience
Posted: Yesterday
London
Venturi
Salary: £3000.00 - £40000.00 per annum + bonus & benefits
Posted: Yesterday
Worcester, Worcestershire
Spring Technology
Salary: £25000.00 - £35000.00 per annum
Posted: Yesterday
Coventry, West Midlands (County)
Senitor Associates
Salary: £30000 - £38000 per annum + beneftis + training
Posted: 2 days ago
Manchester, Lancashire
Senitor Associates
Salary: £40000 per annum
Posted: 2 days ago
Preston, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £185.00 - £215.00 per annum
Posted: 2 days ago
City, London
Gold Group
Salary: £35000 - £40000 per annum + Benefits
Posted: 2 days ago
West London
FIRST POINT IT RESOURCING
Salary: £35000 - £45000 per annum
Posted: 3 days ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £35000 - £45000 per annum + bens
Posted: 3 days ago
City, London
Exponential-e
Salary: £35000 - £45000 per annum
Posted: 3 days ago
Staines, Middlesex
Zorba Consulting Limited
Salary: From £38,000 to £45,000 per annum + bonus + benefits
Posted: 3 days ago