The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Third Line Support
Rank 350 371 375
Rank change year-on-year
+21 +4
Permanent jobs requiring a 3rd Line Support 681 662 651
As % of all permanent IT jobs located in England 0.673% 0.584% 0.553%
As % of the Job Titles category 0.713% 0.616% 0.586%
Number of salaries quoted 592 622 577
Average salary £33,500 £35,000 £32,500
Average salary % change year-on-year
-4.28% +7.69%
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £45,000 £45,000 £45,000
UK excluding London average salary £32,500 £35,000 £32,500
% change year-on-year
-7.14% +7.69%
All Job Titles
England
Permanent IT job ads with a match in the
Job Titles category
95490 107493 111049
As % of all permanent IT jobs located in England 94.41% 94.82% 94.26%
Number of salaries quoted 80297 92843 94497
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,925 £27,500 £26,250
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
3rd Line Support
UK

3rd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support across the England region as a proportion of the total demand within the Job Titles category.

England 3rd Line Support Jobs Demand Trend

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the England region.

England 3rd Line Support Salary Trend

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the England region over the 3 months to 24 May 2013.

England 3rd Line Support Salary Histogram

3rd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
London +57 272 £35,000 -6.66%
South East +2 204 £33,000 -5.71%
North West +29 53 £31,000 -8.82%
East of England -3 50 £32,500 +2.36%
West Midlands +3 43 £32,500 -1.51%
Yorkshire -5 31 £27,750 -18.38%
South West -17 21 £37,500 +19.04%
East Midlands -9 13 £32,500 -7.14%
North East +2 1 - -
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 917 (71.14%) Windows
2 637 (49.42%) Microsoft
3 599 (46.47%) Active Directory
4 572 (44.38%) VMware
5 536 (41.58%) MS Exchange
6 527 (40.88%) Windows Server 2008
7 412 (31.96%) Windows Server 2003
8 384 (29.79%) Cisco
9 320 (24.83%) Exchange Server 2010
10 303 (23.51%) MS Excel
10 303 (23.51%) Citrix
11 295 (22.89%) Firewall
12 286 (22.19%) VMware Infrastructure
13 272 (21.10%) SQL
14 271 (21.02%) Microsoft Certification
15 258 (20.02%) SAN
16 251 (19.47%) ITIL
17 226 (17.53%) SQL Server
18 216 (16.76%) Cisco Certification
18 216 (16.76%) Exchange Server 2007
19 211 (16.37%) TCP/IP
20 204 (15.83%) DNS
21 195 (15.13%) Windows XP
22 194 (15.05%) MCSE
23 178 (13.81%) LAN
24 164 (12.72%) WAN
25 160 (12.41%) Blackberry
26 156 (12.10%) CCNA
27 154 (11.95%) Windows 7
28 152 (11.79%) Finance

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 47 (3.646%) .NET
2 33 (2.560%) ASP.NET
3 27 (2.095%) HTML
4 25 (1.939%) Web Services
5 17 (1.319%) Software Packaging
6 14 (1.086%) CSS
7 13 (1.009%) COM
7 13 (1.009%) XML
8 8 (0.621%) Application Packaging
9 5 (0.388%) WCF
9 5 (0.388%) LAMP
9 5 (0.388%) SOAP
9 5 (0.388%) ODBC
10 4 (0.310%) WSH
10 4 (0.310%) Ajax
10 4 (0.310%) WebSphere
11 3 (0.233%) J2EE
11 3 (0.233%) ASP
11 3 (0.233%) WSDL
12 2 (0.155%) Middleware
Application Platforms
1 536 (41.58%) MS Exchange
2 320 (24.83%) Exchange Server 2010
3 216 (16.76%) Exchange Server 2007
4 148 (11.48%) Exchange Server 2003
5 121 (9.387%) SharePoint
6 116 (8.999%) IIS
7 79 (6.129%) Blackberry Enterprise Server
8 57 (4.422%) Lync
9 22 (1.707%) Tomcat
10 14 (1.086%) Apache
11 12 (0.931%) SharePoint 2010
12 11 (0.853%) Exchange Server 2013
13 10 (0.776%) WorkSite
14 9 (0.698%) SharePoint Server
15 7 (0.543%) Lotus Notes
16 6 (0.465%) Exchange Server 2000
17 5 (0.388%) Amazon AWS
18 4 (0.310%) Lotus Domino
18 4 (0.310%) Exchange Server 5.5
19 3 (0.233%) Office Communications Server
Applications
1 303 (23.51%) MS Excel
2 146 (11.33%) MS Office
3 49 (3.801%) MS PowerPoint
4 13 (1.009%) MS Visio
5 11 (0.853%) MS Project
6 8 (0.621%) Spreadsheet
6 8 (0.621%) Office 365
7 4 (0.310%) Google Apps
Business Applications
1 5 (0.388%) Dynamics CRM
1 5 (0.388%) Dynamics AX
1 5 (0.388%) assyst
2 4 (0.310%) Oracle Applications
2 4 (0.310%) Remedy ITSM
2 4 (0.310%) Oracle Retail
3 3 (0.233%) SAP Retail
3 3 (0.233%) SAP MM
4 2 (0.155%) Retail-J
4 2 (0.155%) ResourceLink
5 1 (0.078%) SAP Business One
5 1 (0.078%) Remedy AR System
5 1 (0.078%) Dynamics NAV
5 1 (0.078%) SAP FI/CO
5 1 (0.078%) SAP CO
5 1 (0.078%) SAP FI
5 1 (0.078%) Agresso
Communications & Networking
1 295 (22.89%) Firewall
2 258 (20.02%) SAN
3 211 (16.37%) TCP/IP
4 204 (15.83%) DNS
5 178 (13.81%) LAN
6 164 (12.72%) WAN
7 149 (11.56%) DHCP
8 104 (8.068%) VPN
9 83 (6.439%) VoIP
10 68 (5.275%) Unified Communications
11 67 (5.198%) VLAN
12 66 (5.120%) MPLS
13 48 (3.724%) Internet
14 42 (3.258%) NAS
15 39 (3.026%) Wireless
16 32 (2.483%) Cisco ASA
16 32 (2.483%) iSCSI
17 27 (2.095%) Fibre Channel
18 26 (2.017%) Wi-Fi
19 23 (1.784%) OSPF
Database & Business Intelligence
1 226 (17.53%) SQL Server
2 67 (5.198%) SQL Server 2008
2 67 (5.198%) SQL Server 2005
3 28 (2.172%) MySQL
4 27 (2.095%) SQL Server 2000
5 9 (0.698%) SQL Server Reporting Services
6 6 (0.465%) Oracle 10g
6 6 (0.465%) Oracle Reports
6 6 (0.465%) SQL Server Integration Services
7 5 (0.388%) RDBMS
7 5 (0.388%) DTS
8 4 (0.310%) Data Warehouse
8 4 (0.310%) Big Data
9 3 (0.233%) SQL Server Analysis Services
9 3 (0.233%) GIS
9 3 (0.233%) Oracle 8/8i
9 3 (0.233%) Crystal Reports
10 2 (0.155%) Ingres
10 2 (0.155%) Oracle Discoverer
10 2 (0.155%) dBASE
Development Applications
1 5 (0.388%) Hudson
1 5 (0.388%) Visual Studio
2 4 (0.310%) JMeter
2 4 (0.310%) CruiseControl
2 4 (0.310%) Trac
2 4 (0.310%) JIRA
2 4 (0.310%) TeamCity
3 3 (0.233%) Team Foundation Server
3 3 (0.233%) Subversion
3 3 (0.233%) MSI
4 2 (0.155%) ProC
5 1 (0.078%) GitHub
5 1 (0.078%) MSBuild
5 1 (0.078%) Jenkins
General
1 152 (11.79%) Finance
2 70 (5.431%) Retail
3 66 (5.120%) Banking
4 57 (4.422%) Telecoms
5 26 (2.017%) Law
6 22 (1.707%) Back Office
7 20 (1.552%) Marketing
8 17 (1.319%) German Language
9 16 (1.241%) Legal
10 14 (1.086%) French Language
11 10 (0.776%) Billing
12 9 (0.698%) Financial Institution
13 6 (0.465%) Local Government
14 5 (0.388%) Music
14 5 (0.388%) Advertising
14 5 (0.388%) Front Office
15 4 (0.310%) Aerospace
15 4 (0.310%) Games
15 4 (0.310%) International Banking
16 3 (0.233%) Investment Banking
Miscellaneous
1 160 (12.41%) Blackberry
2 71 (5.508%) Clustering
3 43 (3.336%) PDA
4 31 (2.405%) Management Information System
5 21 (1.629%) Statistics
5 21 (1.629%) SaaS
6 19 (1.474%) Hedge funds
7 17 (1.319%) Firmware
8 16 (1.241%) Computer Science
9 14 (1.086%) Replication
10 12 (0.931%) Video Conferencing
10 12 (0.931%) iPhone
11 11 (0.853%) Handset
11 11 (0.853%) Client/Server
12 10 (0.776%) Blog
13 7 (0.543%) Enterprise Software
14 6 (0.465%) Thin Client
14 6 (0.465%) Mathematics
14 6 (0.465%) FMCG
14 6 (0.465%) Fat Client
Operating Systems
1 917 (71.14%) Windows
2 527 (40.88%) Windows Server 2008
3 412 (31.96%) Windows Server 2003
4 195 (15.13%) Windows XP
5 154 (11.95%) Windows 7
6 142 (11.02%) Linux
7 96 (7.448%) UNIX
8 42 (3.258%) Solaris
9 41 (3.181%) Mac OS X
10 35 (2.715%) Windows Vista
11 34 (2.638%) Windows Server 2012
12 24 (1.862%) Windows 2000 Server
13 20 (1.552%) Red Hat Enterprise Linux
14 18 (1.396%) Windows 8
15 17 (1.319%) Mac OS
16 11 (0.853%) Windows 2000
17 6 (0.465%) Windows NT
17 6 (0.465%) Windows Mobile
17 6 (0.465%) Nucleus RTOS
17 6 (0.465%) Android
Processes & Methodologies
1 251 (19.47%) ITIL
2 61 (4.732%) Problem Management
3 60 (4.655%) Migration
4 47 (3.646%) Service Delivery
5 43 (3.336%) Service Management
5 43 (3.336%) Disaster Recovery
5 43 (3.336%) Time Management
6 33 (2.560%) Project Management
7 28 (2.172%) CRM
8 27 (2.095%) Change Management
9 26 (2.017%) Change Control
9 26 (2.017%) Load Balancing
10 23 (1.784%) E-Commerce
11 22 (1.707%) Incident Management
12 21 (1.629%) Continuous Improvement
13 20 (1.552%) ITSM
13 20 (1.552%) Business Continuity
14 19 (1.474%) Root Cause Analysis
15 18 (1.396%) Configuration Management
16 17 (1.319%) Network Management
Programming Languages
1 272 (21.10%) SQL
2 48 (3.724%) PowerShell
3 38 (2.948%) Java
4 30 (2.327%) VBScript
5 29 (2.250%) VB
6 27 (2.095%) C#
7 22 (1.707%) C
8 20 (1.552%) JavaScript
9 19 (1.474%) T-SQL
10 17 (1.319%) Python
11 16 (1.241%) Shell Script
12 13 (1.009%) PL/SQL
13 9 (0.698%) VB6
13 9 (0.698%) C++
14 8 (0.621%) PHP
14 8 (0.621%) Bash shell
15 7 (0.543%) Perl
16 5 (0.388%) VB.NET
17 3 (0.233%) VBA
18 2 (0.155%) Tcl
Qualifications
1 271 (21.02%) Microsoft Certification
2 216 (16.76%) Cisco Certification
3 194 (15.05%) MCSE
4 156 (12.10%) CCNA
5 116 (8.999%) MCITP
6 110 (8.534%) CCNP
7 91 (7.060%) Degree
8 72 (5.586%) MCSA
9 59 (4.577%) VMware Certified Professional (VCP)
10 58 (4.500%) CCIE
11 56 (4.344%) Security Cleared
12 45 (3.491%) MCP
13 37 (2.870%) CCIP
14 32 (2.483%) MCTS
15 31 (2.405%) Citrix Certification
16 29 (2.250%) ITIL Certification
16 29 (2.250%) SC Cleared
17 27 (2.095%) DV Cleared
18 24 (1.862%) CCA
19 15 (1.164%) CCVP
Quality Assurance & Compliance
1 87 (6.749%) SLA
2 13 (1.009%) QA
3 3 (0.233%) ISO 9000
3 3 (0.233%) ISO 9001
4 2 (0.155%) ISO/IEC 27001
5 1 (0.078%) PCI DSS
System Software
1 599 (46.47%) Active Directory
2 286 (22.19%) VMware Infrastructure
3 131 (10.16%) Hyper-V
4 125 (9.697%) vSphere
5 123 (9.542%) XenApp
6 64 (4.965%) VMware ESXi
7 58 (4.500%) VMware ESX
8 41 (3.181%) XenDesktop
9 38 (2.948%) Terminal Services
10 32 (2.483%) XenServer
11 26 (2.017%) Citrix Presentation Server
12 24 (1.862%) Microsoft App-V
13 20 (1.552%) Forefront TMG
14 17 (1.319%) ISA Server
15 11 (0.853%) Terminal Server
16 10 (0.776%) Microsoft Virtual Server
17 9 (0.698%) Xen
18 5 (0.388%) UAG
18 5 (0.388%) VMware Server
19 4 (0.310%) Novell eDirectory
Systems Management
1 99 (7.680%) SCCM
2 79 (6.129%) Backup Exec
3 36 (2.793%) WSUS
4 32 (2.483%) Norton AntiVirus
5 29 (2.250%) SCOM
6 20 (1.552%) NetBackup
7 16 (1.241%) CiscoWorks
8 15 (1.164%) Cisco UCCX
9 10 (0.776%) Tivoli Storage Manager
9 10 (0.776%) Tivoli
9 10 (0.776%) Cisco UCCE
10 7 (0.543%) Systems Management Server (SMS)
11 6 (0.465%) Tivoli Monitoring
11 6 (0.465%) Symantec Enterprise Vault
11 6 (0.465%) McAfee ePO
12 5 (0.388%) HP SIM
12 5 (0.388%) Puppet
12 5 (0.388%) Cisco CUCM
12 5 (0.388%) WMI
12 5 (0.388%) ARCserve
Vendors
1 637 (49.42%) Microsoft
2 572 (44.38%) VMware
3 384 (29.79%) Cisco
4 303 (23.51%) Citrix
5 114 (8.844%) HP
6 92 (7.137%) Juniper
7 74 (5.741%) Symantec
8 69 (5.353%) EMC
9 67 (5.198%) CheckPoint
10 53 (4.112%) Oracle
11 51 (3.957%) Bloomberg
12 47 (3.646%) Reuters
13 41 (3.181%) NetApp
14 40 (3.103%) Dell
15 31 (2.405%) Apple
16 27 (2.095%) CommVault
16 27 (2.095%) Red Hat
17 25 (1.939%) McAfee
17 25 (1.939%) IBM
18 23 (1.784%) AppSense
Bristol, South West
The successful candidate will have experience of Windows, Microsoft Exchange and Networking related projects. You will be an important aspect of a proficient team who are very talented...
Computer Futures
Salary: £30000 - £40000 per annum
Posted: 15 May 2013
Bath, South West
The successful candidate will have experience of Windows, Microsoft Exchange and Networking related projects. You will be an important aspect of a proficient team who are very talented...
Computer Futures
Salary: £30000 - £35000 per annum
Posted: 15 May 2013
Bolton, Lancashire
It would also be beneficial to have Microsoft Exchange 2010, Citrix Presentation Server, Triole for services, Sophos Enterprise AV, SAN Storage or experience working within local government. The...
Lorien Resourcing
Salary: Competitive salary on application
Posted: 22 May 2013
London
line technical support for all our systems - acting as the last point of contact for escalation.In addition to implementing and documenting technical solutions, you will monitor and...
Turning Point
Salary: up to £33K including London Weighting
Posted: 8 May 2013
Huntingdon, Cambridgeshire
For this role it is essential that you have either a MCSE or MCITP qualification (or an equivalent proven skill set), good Windows Server and Exchange skills as...
DMS Computer Recruitment
Salary: From £30,000 to £40,000 per annum
Posted: 21 May 2013
High Wycombe, Thames Valley
This is a fantastic opportunity for an experienced 3rd Line Engineer with a good Project / Implementation background with Windows and VMware to work for a growing IT Services...
Harvey Nash plc
Salary: £50000 - £55000 per annum + bens
Posted: 25 May 2013
High Wycombe, Buckinghamshire
3rd Line Engineers must have experience in the following technologies: *Solid knowledge of VMware ESX - Build, Configuration & Implementation *Solid knowledge of Windows Server 2003/2008 & Active Directory *Experience...
Harvey Nash plc
Salary: £50000 - £55000 per annum + bens
Posted: 24 May 2013
Hemel Hempstead, Hertfordshire
Windows Server 2008 R2, Exchange 2007 / 2010, AD, Active Directory, Security, Group Policy This leading national business who operate a number of sites around the UK and a...
Senitor Associates
Salary: £40000 - £50000 per annum + benefits + bonus
Posted: 24 May 2013
South West London
My client are seeking an experienced 3rd Line Support Engineer with strong VMware and Active Directory skills... Good experience with VMware or other virtualisation technologies. Active Directory. Microsoft...
Pertemps IT
Salary: From £30,000 to £40,000 per annum + Excellent Benefits
Posted: 23 May 2013
Portsmouth, South East
3rd Line Engineer (Scripting, Windows Server, VMware, Citrix) - £45k - Portsmouth - Required for a Global Managed Services company... This will also include Incident and problem management, updating support documentation...
Harvey Nash plc
Salary: £40000 - £45000 per annum
Posted: 25 May 2013
Portsmouth, Hampshire
3rd Line Engineer (Scripting, Windows Server, VMware, Citrix) - £45k - Portsmouth - Required for a Global Managed Services company... This will also include Incident and problem management, updating support documentation...
Harvey Nash plc
Salary: £40000 - £45000 per annum
Posted: 24 May 2013
Uxbridge, South East
Large international client requires a 24 by 7 support technician to join a large team.You will be required to provide VIP and client support, based in West...
Scope AT Ltd
Salary: £35 - £40 per annum + benefits, bonus
Posted: 17 May 2013
Hampshire
Desirable experience/qualities: - Windows Server 2003, Windows Server 2008 - Active Directory - Microsoft Windows XP, Microsoft Windows 7 - Microsoft Exchange 2010 (with PowerShell scripting) - Citrix XenApp or Terminal Services...
Sanderson
Salary: £30000 - £32000 per annum + excellent benefits
Posted: 14 May 2013
Bristol, Avon
Experience Required: - 2nd and 3rd line support - Linux/Unix/Windows - Scripting - System monitoring - Patch management - Networks maintenance - Anti-virus - Data backups Further Info: The successful candidate will also...
Sanderson
Salary: £28000 - £32000 per annum
Posted: 23 May 2013
City of London
Microsoft 3rd Line Support Engineer LondonPermanent Up to £36,000 My client is a growing managed service provider, who is looking for a 3rd line support engineer. The...
Satigo
Salary: £30000 - £36000 per annum
Posted: 15 May 2013
London
You will be providing 2nd/3rd line support to users and have technical skills in the following: Required -Windows Server 2003/2008/2012 administration -Exchange Server 2007/2010/...
Mortimer Spinks
Salary: £32000 - £35000 per annum
Posted: 23 May 2013
Milton Keynes, South East
3rd Line Support Engineer - Outsourced IT Services Background - Milton KeynesSalary - 30k - 35kMCSE / MCITP and CCNA qualified or equivalent experienceOur client a rapidly growing IT Support and managed services...
Verticality
Salary: GBP30000 to GBP35000 per annum
Posted: 22 May 2013
Milton Keynes, Buckinghamshire
You will be proficient in Microsoft Windows Server 2003, Microsoft Exchange, Terminal Server, Microsoft XP, Microsoft Vista and Microsoft Office 2003/ 2007 along Active Directory... Any qualifications such...
Focus IT Recruitment
Salary: From £25,000 to £30,000 per annum + Great Benefits
Posted: 23 May 2013
Milton Keynes, Buckinghamshire
Keywords: 3rd Line support, technical Specialist, Network Engineer, Server Engineer, Windows Server 2008 to 2010, SBS Server, Exchange 2008 to 2010, SQL, IIS, SharePoint, Terminal Services, Virtualisation, TCP/...
Verticality Ltd
Salary: £30000 to £35000 per annum
Posted: 21 May 2013
Redhill, Surrey
3rd Line Infrastructure Support / Microsoft / VMWare / Redhill... Essential skills: *3rd Line Server Support with Microsoft Products *Wintel Server 2003-08R2 *Active Directory *Working in a corporate IT environment...
Circle Recruitment
Salary: £35000 - £50000 per annum + Bonus
Posted: 22 May 2013
London
The Role The support team delivers 3rd line support on my client's product suite either on client site servers or hosted directly by my client... -Technical Acumen:...
Personnel IT
Salary: £35000.00 - £40000.00 per annum
Posted: 20 May 2013
City of London
3rd Line Infrastructure Support Engineer - Microsoft, AD, Exchange, windows, wintelLondonPermanent Up to £36,000 Key skills required: Good experience in Microsoft Windows 2003 and 2008 Server Excellent experience...
Satigo
Salary: £30000 - £36000 per annum
Posted: 23 May 2013
Warrington, Cheshire
Tags: 2nd line Support, 3rd Line Support, Second Line, Third Line, Infrastructure Support, Desk top, Help desk, HyperV, Microsoft Windows Server 2003, Microsoft Windows 2008, Server 2012, Microsoft...
ninesharp
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 24 May 2013
City, London
If you also have experience in solving nasty problems with Microsoft Exchange 2007 & 2010, SQL 2005+, Hyper-V, App-V, AppSense, VMware, Firewalls, and Cisco networking, we will...
Stott & May
Salary: £30000 - £45000 per annum
Posted: 21 May 2013
Wilmslow, Cheshire
The following are essential for this role: Microsoft Windows Server. Active Directory. Microsoft Terminal Services... Microsoft Exchange 2007/2010. Some highly desirable skills include: VMware. HyperV... An understanding...
Greywood Associates Limited
Salary: £45000 per annum + Bens
Posted: 21 May 2013