The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 339 373 309
Rank change year-on-year
+34 -64
Permanent jobs requiring a 3rd Line Support 823 638 882
As % of all permanent IT jobs located in England 0.76% 0.63% 0.80%
As % of the Job Titles category 0.81% 0.67% 0.84%
Number of salaries quoted 698 540 770
Average salary £37,500 £35,250 £36,000
Average salary % change year-on-year
+6.38% -2.08%
90% offered a salary of more than £28,150 £28,000 £27,500
10% offered a salary of more than £50,000 £45,000 £50,000
UK excluding London average salary £34,175 £32,500 £34,500
% change year-on-year
+5.15% -5.79%
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101839 94667 105264
As % of all permanent IT jobs located in England 94.36% 94.21% 95.28%
Number of salaries quoted 83149 79374 90534
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the England region.

3rd Line Support Salary Trend in England

3rd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the England region over the 3 months to 2 September 2014.

3rd Line Support Salary Histogram in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +72 345 £40,000 +3.19% 23
South East +18 210 £37,500 +7.14% 17
East of England -26 76 £35,000 +6.87% 5
Yorkshire -5 59 £30,000 - 6
West Midlands -5 45 £32,500 - 3
North West -27 42 £34,000 +7.93% 12
South West -24 29 £29,000 -3.33% 9
East Midlands -3 17 £35,000 +12.00%
North East - 1 £42,500 -
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in England

For the 6 months to 2 September 2014, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1331 (79.94%) Windows
2 864 (51.89%) Microsoft
3 842 (50.57%) VMware
4 801 (48.11%) Active Directory
5 698 (41.92%) Windows Server 2008
6 680 (40.84%) MS Exchange
7 586 (35.20%) Citrix
8 508 (30.51%) VMware Infrastructure
9 491 (29.49%) Windows Server 2003
10 478 (28.71%) MS Excel
11 468 (28.11%) Firewall
12 430 (25.83%) Cisco
13 425 (25.53%) Microsoft Certification
14 404 (24.26%) Exchange Server 2010
15 381 (22.88%) ITIL
16 373 (22.40%) DNS
17 371 (22.28%) Windows Server 2012
18 341 (20.48%) SQL
19 339 (20.36%) SAN
20 298 (17.90%) MCSE
21 288 (17.30%) MS Office
22 287 (17.24%) Hyper-V
23 275 (16.52%) SQL Server
24 272 (16.34%) Exchange Server 2007
25 258 (15.50%) TCP/IP
26 256 (15.38%) DHCP
27 241 (14.47%) XenApp
28 239 (14.35%) Windows 7
29 234 (14.05%) Cisco Certification
30 232 (13.93%) Linux

3rd Line Support
Top Related IT Skills in England by Category

For the 6 months to 2 September 2014, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 680 (40.84%) MS Exchange
2 404 (24.26%) Exchange Server 2010
3 272 (16.34%) Exchange Server 2007
4 189 (11.35%) Exchange Server 2013
5 176 (10.57%) Exchange Server 2003
6 134 (8.05%) SharePoint
7 127 (7.63%) IIS
8 101 (6.07%) Lync
9 78 (4.68%) Blackberry Enterprise Server
10 42 (2.52%) Lotus Domino
11 38 (2.28%) SharePoint 2010
12 37 (2.22%) Apache
13 20 (1.20%) WebSphere
14 15 (0.90%) IBM Notes
15 14 (0.84%) Exchange Server 2000
16 12 (0.72%) Oracle Workflow
17 9 (0.54%) SharePoint 2013
17 9 (0.54%) SharePoint Server
18 8 (0.48%) BizTalk Server
19 7 (0.42%) Tomcat
Applications
1 478 (28.71%) MS Excel
2 288 (17.30%) MS Office
3 64 (3.84%) MS PowerPoint
4 7 (0.42%) MS Visio
5 2 (0.12%) PowerPivot
6 1 (0.060%) FastStats
Business Applications
1 7 (0.42%) Dynamics CRM
1 7 (0.42%) Remedy ITSM
1 7 (0.42%) Temenos T24
2 4 (0.24%) Summit
3 3 (0.18%) Eikon
3 3 (0.18%) Oracle EBS
3 3 (0.18%) Movex
4 2 (0.12%) RMDS
4 2 (0.12%) SAP Oil and Gas
5 1 (0.060%) SalesLogix
5 1 (0.060%) Dynamics GP
5 1 (0.060%) FRx
5 1 (0.060%) Line 500
5 1 (0.060%) Agresso
Cloud Services
1 83 (4.98%) Office 365
2 14 (0.84%) SaaS
2 14 (0.84%) PaaS
3 11 (0.66%) Microsoft Azure
4 7 (0.42%) Amazon AWS
5 6 (0.36%) Cloud Computing
6 5 (0.30%) IaaS
7 4 (0.24%) Google Apps
Communications & Networking
1 468 (28.11%) Firewall
2 373 (22.40%) DNS
3 339 (20.36%) SAN
4 258 (15.50%) TCP/IP
5 256 (15.38%) DHCP
6 230 (13.81%) LAN
7 220 (13.21%) WAN
8 207 (12.43%) VPN
9 77 (4.62%) VLAN
10 72 (4.32%) VoIP
11 70 (4.20%) NAS
12 56 (3.36%) Wireless
13 53 (3.18%) Wi-Fi
13 53 (3.18%) Cisco ASA
14 51 (3.06%) Internet
15 50 (3.00%) Network Security
16 44 (2.64%) MPLS
17 42 (2.52%) SSL
18 41 (2.46%) iSCSI
19 37 (2.22%) Cisco IOS
Database & Business Intelligence
1 275 (16.52%) SQL Server
2 72 (4.32%) SQL Server 2008
3 36 (2.16%) SQL Server 2005
4 29 (1.74%) MySQL
5 19 (1.14%) EDRMS
5 19 (1.14%) SQL Server 2012
6 16 (0.96%) Relational Database
7 14 (0.84%) SQL Server 2000
7 14 (0.84%) IDOL
8 13 (0.78%) SQL Server Reporting Services
9 12 (0.72%) RDBMS
10 9 (0.54%) SQL Server Integration Services
11 6 (0.36%) SQL Server Analysis Services
11 6 (0.36%) MS Access
11 6 (0.36%) DTS
11 6 (0.36%) Crystal Reports
12 5 (0.30%) MongoDB
13 4 (0.24%) Oracle Database
13 4 (0.24%) DB2
13 4 (0.24%) PostgreSQL
Development Applications
1 6 (0.36%) MSI
2 5 (0.30%) Team Foundation Server
3 3 (0.18%) Subversion
3 3 (0.18%) VSS/SourceSafe
4 2 (0.12%) Oracle Forms
4 2 (0.12%) TeamCity
4 2 (0.12%) Visual Studio
5 1 (0.060%) Mercurial
5 1 (0.060%) Hudson
5 1 (0.060%) CruiseControl
5 1 (0.060%) ClearCase
5 1 (0.060%) ClearQuest
General
1 222 (13.33%) Finance
2 92 (5.53%) Banking
3 54 (3.24%) Law
4 53 (3.18%) Telecoms
5 52 (3.12%) Retail
6 43 (2.58%) Investment Banking
7 40 (2.40%) Legal
8 20 (1.20%) Front Office
9 15 (0.90%) Back Office
10 10 (0.60%) Manufacturing
11 9 (0.54%) Advertising
12 7 (0.42%) Games
12 7 (0.42%) Marketing
13 5 (0.30%) Multimedia
13 5 (0.30%) Billing
14 4 (0.24%) Publishing
14 4 (0.24%) Electronics
15 3 (0.18%) Spanish Language
16 2 (0.12%) Online Betting
16 2 (0.12%) Financial Institution
Libraries, Frameworks & Software Standards
1 33 (1.98%) .NET
2 31 (1.86%) XML
3 27 (1.62%) ASP.NET
4 20 (1.20%) HTML
5 18 (1.08%) FIX Protocol
6 16 (0.96%) CSS
7 15 (0.90%) Web Services
8 11 (0.66%) COM
9 10 (0.60%) XHTML
10 9 (0.54%) Software Packaging
11 8 (0.48%) XSLT
12 6 (0.36%) jQuery
13 5 (0.30%) J2EE
14 4 (0.24%) Silverlight
15 3 (0.18%) WSE
15 3 (0.18%) LAMP
15 3 (0.18%) Ajax
16 2 (0.12%) JSON
16 2 (0.12%) Application Packaging
16 2 (0.12%) XML Schema
Miscellaneous
1 185 (11.11%) Blackberry
2 77 (4.62%) Clustering
3 72 (4.32%) PDA
4 34 (2.04%) Computer Science
5 31 (1.86%) SecurID
6 26 (1.56%) Replication
6 26 (1.56%) Management Information System
6 26 (1.56%) Hedge funds
7 20 (1.20%) Statistics
8 18 (1.08%) Thin Client
8 18 (1.08%) Fat Client
9 15 (0.90%) iPhone
9 15 (0.90%) Client/Server
10 13 (0.78%) iPad
10 13 (0.78%) Enterprise Software
11 10 (0.60%) PKI
12 8 (0.48%) EqualLogic
12 8 (0.48%) Mathematics
13 7 (0.42%) Open Source
13 7 (0.42%) Enterprise Storage
Operating Systems
1 1331 (79.94%) Windows
2 698 (41.92%) Windows Server 2008
3 491 (29.49%) Windows Server 2003
4 371 (22.28%) Windows Server 2012
5 239 (14.35%) Windows 7
6 232 (13.93%) Linux
7 214 (12.85%) Windows XP
8 127 (7.63%) Windows 8
9 79 (4.74%) UNIX
10 64 (3.84%) Android
11 59 (3.54%) Red Hat Enterprise Linux
12 44 (2.64%) Mac OS X
13 35 (2.10%) Mac OS
14 34 (2.04%) Windows Phone
15 31 (1.86%) Windows Phone 8
15 31 (1.86%) VMS
16 27 (1.62%) CentOS
17 24 (1.44%) Windows Vista
18 21 (1.26%) Windows 2000 Server
19 18 (1.08%) Solaris
Processes & Methodologies
1 381 (22.88%) ITIL
2 80 (4.80%) Disaster Recovery
3 69 (4.14%) Migration
4 60 (3.60%) Service Delivery
5 59 (3.54%) Change Management
6 57 (3.42%) Project Management
7 54 (3.24%) Problem Management
8 53 (3.18%) Incident Management
8 53 (3.18%) Mentoring
9 47 (2.82%) Service Management
10 37 (2.22%) Root Cause Analysis
11 28 (1.68%) E-Commerce
12 26 (1.56%) Load Balancing
13 25 (1.50%) Configuration Management
13 25 (1.50%) Time Management
13 25 (1.50%) Coaching
14 24 (1.44%) Workflow
15 21 (1.26%) Network Monitoring
16 20 (1.20%) Capacity Planning
16 20 (1.20%) Network Management
Programming Languages
1 341 (20.48%) SQL
2 117 (7.03%) PowerShell
3 43 (2.58%) Java
4 41 (2.46%) VBScript
5 29 (1.74%) Shell Script
6 27 (1.62%) Python
6 27 (1.62%) C
7 24 (1.44%) JavaScript
8 18 (1.08%) PHP
8 18 (1.08%) VB
9 17 (1.02%) C#
10 13 (0.78%) T-SQL
11 11 (0.66%) Bash Shell
12 10 (0.60%) Perl
13 5 (0.30%) Ruby
14 4 (0.24%) PL/SQL
15 3 (0.18%) VB6
15 3 (0.18%) R
16 2 (0.12%) Google Apps Script
16 2 (0.12%) PHP5
Qualifications
1 425 (25.53%) Microsoft Certification
2 298 (17.90%) MCSE
3 234 (14.05%) Cisco Certification
4 176 (10.57%) CCNA
5 159 (9.55%) MCITP
6 125 (7.51%) Degree
7 113 (6.79%) MCSA
8 110 (6.61%) VMware Certified Professional (VCP)
9 94 (5.65%) CCNP
10 80 (4.80%) Citrix Certification
11 75 (4.50%) Security Cleared
12 73 (4.38%) MCP
13 71 (4.26%) CCA
14 63 (3.78%) SC Cleared
15 55 (3.30%) MCTS
16 40 (2.40%) DV Cleared
17 37 (2.22%) ITIL Certification
18 11 (0.66%) A+ Certification
19 9 (0.54%) CCSA
19 9 (0.54%) JNCIA
Quality Assurance & Compliance
1 134 (8.05%) SLA
2 12 (0.72%) QA
3 7 (0.42%) ISO/IEC 27001
4 2 (0.12%) PCI DSS
5 1 (0.060%) Solvency II
5 1 (0.060%) ISO 9000
5 1 (0.060%) ISO 9001
System Software
1 801 (48.11%) Active Directory
2 508 (30.51%) VMware Infrastructure
3 287 (17.24%) Hyper-V
4 241 (14.47%) XenApp
5 188 (11.29%) vSphere
6 144 (8.65%) XenDesktop
7 72 (4.32%) XenServer
8 64 (3.84%) VMware ESX
9 52 (3.12%) Citrix Presentation Server
10 44 (2.64%) VMware ESXi
11 41 (2.46%) Microsoft App-V
12 37 (2.22%) ISA Server
13 34 (2.04%) Terminal Services
14 27 (1.62%) vCloud
15 24 (1.44%) UAG
16 21 (1.26%) Forefront TMG
17 16 (0.96%) VMware Server
18 11 (0.66%) Terminal Server
19 9 (0.54%) IAG
20 8 (0.48%) MetaFrame
Systems Management
1 197 (11.83%) SCCM
2 131 (7.87%) Backup Exec
3 71 (4.26%) SCOM
4 59 (3.54%) NetBackup
5 56 (3.36%) Norton AntiVirus
6 53 (3.18%) WSUS
7 35 (2.10%) McAfee ePO
8 20 (1.20%) Symantec Enterprise Vault
9 17 (1.02%) Nagios
10 14 (0.84%) Systems Management Server (SMS)
11 13 (0.78%) Cacti
12 12 (0.72%) SolarWinds Orion
13 8 (0.48%) FortiGate
13 8 (0.48%) Control-M
14 7 (0.42%) EMC NetWorker
14 7 (0.42%) SCOrch
15 6 (0.36%) HP SIM
15 6 (0.36%) MAILsweeper
16 5 (0.30%) Foglight
16 5 (0.30%) Netcool
Vendors
1 864 (51.89%) Microsoft
2 842 (50.57%) VMware
3 586 (35.20%) Citrix
4 430 (25.83%) Cisco
5 157 (9.43%) HP
6 141 (8.47%) Symantec
7 81 (4.86%) NetApp
8 80 (4.80%) Apple
9 73 (4.38%) Oracle
10 71 (4.26%) EMC
10 71 (4.26%) McAfee
11 64 (3.84%) Juniper
12 61 (3.66%) CheckPoint
13 53 (3.18%) Dell
14 50 (3.00%) Red Hat
15 46 (2.76%) Veeam
15 46 (2.76%) SolarWinds
16 45 (2.70%) Lotus
16 45 (2.70%) Bloomberg
17 43 (2.58%) Veritas
Berkshire
Lorien Resourcing
Salary: benefits package
Posted: 52 minutes ago
London
Monarch Recruitment
Salary: £34000 to £35000 per annum
Posted: 1 hour ago
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Salary: £185.00 - £215.00 per annum
Posted: 2 hours ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 27-32k
Posted: 18 hours ago
North London
Lewis Paige
Salary: £30000.00 - £35000.00 per annum
Posted: 18 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £40000 - £41000 per annum + £1,200 DV allowance
Posted: Yesterday
London
Etech Partners
Salary: Up to £37,000 per annum
Posted: Yesterday
Welwyn Garden City, Hertfordshire
Understanding Recruitment
Salary: £27000 - £36000 per annum + Execllent benefits
Posted: Yesterday
Skipton, North Yorkshire
Circle Recruitment
Salary: £20000 - £30000 per annum + Bonus + Bens + Prof Certs
Posted: 3 days ago
Havant, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum
Posted: 3 days ago
Cheshire
Senitor Associates
Salary: £37000 per annum
Posted: 3 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum + Bens
Posted: 3 days ago
Stevenage, Hertfordshire
FIRST POINT IT RESOURCING
Salary: £35000 - £45000 per annum + Car Allowance (£6.5K) + Bonus
Posted: 3 days ago
London
Pioneer Search
Salary: £65000 - £70000 per annum
Posted: 3 days ago
Knutsford, Cheshire
Oscar Associates (UK) Ltd
Salary: £30000 - £40000 per annum + benefits
Posted: 3 days ago
Hampshire
Peopleworks
Salary: From £40,000 to £50,000 per annum £40,000 to £50,000 + Bonus (10%) Neg
Posted: 3 days ago
South West London
Digitech Resourcing Ltd
Salary: Up to £35,000 per annum Dependent on experience
Posted: 4 days ago
London
Venturi
Salary: £3000.00 - £40000.00 per annum + bonus & benefits
Posted: 4 days ago
Worcester, Worcestershire
Spring Technology
Salary: £25000.00 - £35000.00 per annum
Posted: 4 days ago