The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Third Line Support
Rank 344 396 376
Rank change year-on-year
+52 -20
Permanent jobs requiring a 3rd Line Support 822 739 671
As % of all permanent IT jobs located in England 0.79% 0.66% 0.64%
As % of the Job Titles category 0.84% 0.69% 0.68%
Number of salaries quoted 707 672 576
Average salary £37,500 £35,250 £34,000
Average salary % change year-on-year
+6.38% +3.67%
90% offered a salary of more than £28,500 £27,500 £27,000
10% offered a salary of more than £50,000 £47,000 £47,000
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98311 106681 98632
As % of all permanent IT jobs located in England 94.70% 94.58% 94.76%
Number of salaries quoted 81285 87325 83033
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the England region.

3rd Line Support Salary Trend in England

3rd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the England region over the 3 months to 21 April 2015.

3rd Line Support Salary Histogram in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the England region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +47 282 £40,000 - 19
South East +2 205 £37,500 +5.63% 17
East of England +13 84 £39,000 +11.42% 10
North West +10 60 £31,750 -2.30% 5
South West +12 59 £34,000 +11.47% 9
West Midlands +9 53 £36,000 +20.00% 11
Yorkshire +31 47 £35,000 +1.44% 3
East Midlands +21 32 £34,500 +15.00% 1
North East -2 4 £35,000 +40.00%
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in England

For the 6 months to 21 April 2015, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 1284 (77.44%) Windows
2 983 (59.29%) VMware
3 871 (52.53%) Active Directory
4 841 (50.72%) Microsoft
5 689 (41.56%) MS Exchange
6 599 (36.13%) Windows Server 2008
7 556 (33.53%) VMware Infrastructure
8 500 (30.16%) Citrix
9 445 (26.84%) Cisco
10 425 (25.63%) Windows Server 2012
11 410 (24.73%) MS Excel
12 401 (24.19%) SAN
13 387 (23.34%) Microsoft Certification
14 376 (22.68%) Firewall
15 360 (21.71%) SQL Server
16 355 (21.41%) Windows Server 2003
17 340 (20.51%) ITIL
18 330 (19.90%) Exchange Server 2010
19 328 (19.78%) Hyper-V
20 320 (19.30%) SQL
21 315 (19.00%) DNS
22 303 (18.28%) MCSE
23 241 (14.54%) MS Office
24 240 (14.48%) Linux
25 237 (14.29%) TCP/IP
26 222 (13.39%) HP
27 220 (13.27%) DHCP
28 215 (12.97%) SharePoint
29 200 (12.06%) Cisco Certification
30 194 (11.70%) Exchange Server 2013

3rd Line Support
Top Related IT Skills in England by Category

For the 6 months to 21 April 2015, IT jobs across the England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 689 (41.56%) MS Exchange
2 330 (19.90%) Exchange Server 2010
3 215 (12.97%) SharePoint
4 194 (11.70%) Exchange Server 2013
5 163 (9.83%) Exchange Server 2007
6 150 (9.05%) IIS
7 145 (8.75%) Lync
8 139 (8.38%) Exchange Server 2003
9 61 (3.68%) Blackberry Enterprise Server
10 26 (1.57%) SharePoint 2010
11 23 (1.39%) Tomcat
12 20 (1.21%) Apache
13 18 (1.09%) WebSphere
14 17 (1.03%) WebSphere Application Server
15 16 (0.97%) SharePoint 2013
16 15 (0.90%) SharePoint Server
17 14 (0.84%) IBM HTTP Server
18 13 (0.78%) MQSeries
19 10 (0.60%) Lotus Domino
19 10 (0.60%) CMS
Applications
1 410 (24.73%) MS Excel
2 241 (14.54%) MS Office
3 28 (1.69%) MS PowerPoint
4 8 (0.48%) MS Visio
5 7 (0.42%) Spreadsheet
6 3 (0.18%) AutoCAD
7 2 (0.12%) Acrobat
7 2 (0.12%) Photoshop
7 2 (0.12%) MS Project
8 1 (0.060%) SOLIDWORKS
Business Applications
1 11 (0.66%) Dynamics CRM
2 10 (0.60%) Dynamics NAV
3 5 (0.30%) Dynamics AX
4 4 (0.24%) SAP Oil and Gas
4 4 (0.24%) Retail-J
4 4 (0.24%) Magento
4 4 (0.24%) Fredhopper
4 4 (0.24%) Oracle Cash Management
5 2 (0.12%) PeopleSoft HRMS
6 1 (0.060%) Primavera
6 1 (0.060%) Oracle Applications
6 1 (0.060%) RMDS
6 1 (0.060%) Dynamics GP
Cloud Services
1 110 (6.63%) Office 365
2 17 (1.03%) SaaS
3 13 (0.78%) Amazon AWS
4 11 (0.66%) Microsoft Azure
5 5 (0.30%) Amazon EC2
5 5 (0.30%) Mimecast
6 3 (0.18%) PaaS
6 3 (0.18%) IaaS
7 2 (0.12%) Virtual Private Cloud
7 2 (0.12%) Dropbox
7 2 (0.12%) Google Apps
Communications & Networking
1 401 (24.19%) SAN
2 376 (22.68%) Firewall
3 315 (19.00%) DNS
4 237 (14.29%) TCP/IP
5 220 (13.27%) DHCP
6 189 (11.40%) LAN
7 184 (11.10%) WAN
8 161 (9.71%) VPN
9 104 (6.27%) NAS
10 89 (5.37%) VoIP
11 79 (4.76%) Wireless
12 68 (4.10%) VLAN
13 66 (3.98%) Cisco ASA
14 62 (3.74%) Fibre Channel
15 57 (3.44%) iSCSI
16 56 (3.38%) Internet
17 39 (2.35%) SSL
18 35 (2.11%) NetScaler
19 30 (1.81%) Network Security
19 30 (1.81%) MPLS
Database & Business Intelligence
1 360 (21.71%) SQL Server
2 79 (4.76%) SQL Server 2008
3 52 (3.14%) SQL Server 2005
4 25 (1.51%) Oracle Reports
5 21 (1.27%) SQL Server 2000
6 19 (1.15%) MySQL
7 18 (1.09%) SQL Server 2012
8 14 (0.84%) DB2
9 10 (0.60%) Crystal Reports
9 10 (0.60%) Oracle Database
10 9 (0.54%) MS Access
11 6 (0.36%) EDRMS
11 6 (0.36%) IDOL
11 6 (0.36%) SQL Server Reporting Services
12 4 (0.24%) Relational Database
13 3 (0.18%) SQL Server Integration Services
14 1 (0.060%) SQL Server Analysis Services
14 1 (0.060%) Sybase ASE
14 1 (0.060%) MariaDB
14 1 (0.060%) PostgreSQL
Development Applications
1 7 (0.42%) Visual Studio
2 6 (0.36%) Team Foundation Server
2 6 (0.36%) MSI
3 3 (0.18%) InstallShield
3 3 (0.18%) AdminStudio
3 3 (0.18%) JIRA
3 3 (0.18%) WinDbg
4 1 (0.060%) VSS/SourceSafe
4 1 (0.060%) Git (software)
General
1 145 (8.75%) Finance
2 66 (3.98%) Law
3 64 (3.86%) Telecoms
4 59 (3.56%) Retail
5 54 (3.26%) Banking
6 39 (2.35%) Back Office
7 33 (1.99%) Legal
8 18 (1.09%) Advertising
9 12 (0.72%) Marketing
9 12 (0.72%) Manufacturing
10 7 (0.42%) French Language
11 6 (0.36%) Games
11 6 (0.36%) Investment Banking
12 5 (0.30%) German Language
13 4 (0.24%) Electronics
14 3 (0.18%) Financial Institution
14 3 (0.18%) Automotive
14 3 (0.18%) Spanish Language
15 1 (0.060%) Publishing
Libraries, Frameworks & Software Standards
1 48 (2.90%) .NET
2 28 (1.69%) Web Services
3 25 (1.51%) ASP.NET
4 21 (1.27%) HTML
5 20 (1.21%) XML
6 17 (1.03%) CSS
7 16 (0.97%) Middleware
7 16 (0.97%) Application Packaging
8 13 (0.78%) JDBC
8 13 (0.78%) J2EE
9 10 (0.60%) Ajax
10 9 (0.54%) COM
11 3 (0.18%) .NET Framework
12 2 (0.12%) WSE
12 2 (0.12%) jQuery
12 2 (0.12%) Regular Expression
12 2 (0.12%) Software Packaging
12 2 (0.12%) WCF
12 2 (0.12%) VXML
12 2 (0.12%) LAMP
Miscellaneous
1 123 (7.42%) Analytical Skills
2 121 (7.30%) Blackberry
3 65 (3.92%) Clustering
4 48 (2.90%) Replication
5 26 (1.57%) Thin Client
5 26 (1.57%) Fat Client
6 25 (1.51%) Computer Science
7 21 (1.27%) Enterprise Storage
8 20 (1.21%) PDA
8 20 (1.21%) Client/Server
8 20 (1.21%) Management Information System
9 16 (0.97%) Statistics
10 14 (0.84%) Hedge funds
11 13 (0.78%) IVR
12 12 (0.72%) User Experience
13 11 (0.66%) EPoS
14 10 (0.60%) Enterprise Software
15 9 (0.54%) CMDB
16 8 (0.48%) PKI
16 8 (0.48%) Social Media
Operating Systems
1 1284 (77.44%) Windows
2 599 (36.13%) Windows Server 2008
3 425 (25.63%) Windows Server 2012
4 355 (21.41%) Windows Server 2003
5 240 (14.48%) Linux
6 191 (11.52%) Windows 7
7 151 (9.11%) Windows XP
8 125 (7.54%) Windows 8
9 72 (4.34%) UNIX
10 52 (3.14%) Red Hat Enterprise Linux
11 34 (2.05%) Mac OS X
12 29 (1.75%) CentOS
13 23 (1.39%) Solaris
14 20 (1.21%) AIX
15 18 (1.09%) Mac OS
16 14 (0.84%) Windows Vista
17 9 (0.54%) Windows 2000
18 8 (0.48%) Android
19 7 (0.42%) Windows 2000 Server
19 7 (0.42%) Apple iOS
Processes & Methodologies
1 340 (20.51%) ITIL
2 82 (4.95%) Service Delivery
3 81 (4.89%) Disaster Recovery
4 73 (4.40%) Mentoring
5 61 (3.68%) Problem Management
6 52 (3.14%) Project Management
7 48 (2.90%) Incident Management
8 45 (2.71%) Root Cause Analysis
9 44 (2.65%) Migration
10 39 (2.35%) Change Management
11 36 (2.17%) Service Management
11 36 (2.17%) Time Management
12 29 (1.75%) Network Management
13 28 (1.69%) Load Balancing
14 27 (1.63%) Configuration Management
15 24 (1.45%) Performance Monitoring
16 22 (1.33%) Kalman Filter
16 22 (1.33%) Business Intelligence
16 22 (1.33%) CRM
16 22 (1.33%) E-Commerce
Programming Languages
1 320 (19.30%) SQL
2 107 (6.45%) PowerShell
3 53 (3.20%) Java
4 29 (1.75%) C
5 24 (1.45%) Perl
6 23 (1.39%) VBScript
7 22 (1.33%) C#
8 20 (1.21%) T-SQL
9 19 (1.15%) Shell Script
10 18 (1.09%) VB
11 16 (0.97%) Bash Shell
12 12 (0.72%) JavaScript
13 7 (0.42%) C++
14 6 (0.36%) PHP
15 5 (0.30%) PL/SQL
16 4 (0.24%) VB.NET
16 4 (0.24%) Korn
17 3 (0.18%) XPath
17 3 (0.18%) Python
18 2 (0.12%) sed
Qualifications
1 387 (23.34%) Microsoft Certification
2 303 (18.28%) MCSE
3 200 (12.06%) Cisco Certification
4 183 (11.04%) MCSA
5 153 (9.23%) CCNA
6 123 (7.42%) VMware Certified Professional (VCP)
7 121 (7.30%) MCP
8 119 (7.18%) MCITP
9 89 (5.37%) Degree
10 83 (5.01%) CCNP
11 79 (4.76%) Security Cleared
12 70 (4.22%) Citrix Certification
13 57 (3.44%) SC Cleared
14 55 (3.32%) CCA
15 35 (2.11%) ITIL Certification
16 30 (1.81%) DV Cleared
17 28 (1.69%) MCTS
18 16 (0.97%) JNCIA
19 14 (0.84%) VCAP
19 14 (0.84%) VCP5
Quality Assurance & Compliance
1 113 (6.82%) SLA
2 9 (0.54%) ISO/IEC 27001
3 5 (0.30%) PCI DSS
4 4 (0.24%) Sarbanes-Oxley
5 3 (0.18%) QA
6 2 (0.12%) ISO 9000
System Software
1 871 (52.53%) Active Directory
2 556 (33.53%) VMware Infrastructure
3 328 (19.78%) Hyper-V
4 187 (11.28%) XenApp
5 179 (10.80%) vSphere
6 109 (6.57%) XenDesktop
7 55 (3.32%) VMware ESX
8 53 (3.20%) Terminal Services
9 48 (2.90%) XenServer
10 43 (2.59%) VMware ESXi
11 38 (2.29%) vCloud
12 23 (1.39%) Microsoft App-V
12 23 (1.39%) Terminal Server
13 16 (0.97%) ISA Server
14 15 (0.90%) VMware Server
14 15 (0.90%) Xen
15 10 (0.60%) Citrix Presentation Server
16 7 (0.42%) Forefront TMG
17 5 (0.30%) BitLocker
18 4 (0.24%) Microsoft Virtual Server
Systems Management
1 172 (10.37%) SCCM
2 84 (5.07%) SCOM
3 74 (4.46%) Backup Exec
4 41 (2.47%) WSUS
5 31 (1.87%) NetBackup
6 25 (1.51%) FortiGate
7 22 (1.33%) Norton AntiVirus
8 17 (1.03%) EMC NetWorker
9 13 (0.78%) Nagios
9 13 (0.78%) Veritas Storage Foundation
10 12 (0.72%) Symantec Enterprise Vault
11 11 (0.66%) SCVMM
11 11 (0.66%) ARCserve
12 10 (0.60%) Systems Management Server (SMS)
13 9 (0.54%) OpenView Configuration Management
13 9 (0.54%) EdgeSight
14 8 (0.48%) Opsview
14 8 (0.48%) SCDPM
14 8 (0.48%) Netcool
15 7 (0.42%) Unicenter
Vendors
1 983 (59.29%) VMware
2 841 (50.72%) Microsoft
3 500 (30.16%) Citrix
4 445 (26.84%) Cisco
5 222 (13.39%) HP
6 104 (6.27%) Symantec
7 101 (6.09%) NetApp
8 98 (5.91%) Oracle
9 97 (5.85%) Dell
10 87 (5.25%) Juniper
11 78 (4.70%) EMC
12 65 (3.92%) IBM
13 58 (3.50%) CheckPoint
14 57 (3.44%) Veeam
15 55 (3.32%) Apple
16 47 (2.83%) 3PAR
17 42 (2.53%) Bloomberg
18 37 (2.23%) Red Hat
19 35 (2.11%) SolarWinds
20 32 (1.93%) F5
Egham, Surrey
X4 Group
Salary: £30k - 35k per year
Posted: 1 hour ago
Maidenhead, Berkshire
Centric Resource
Salary: From £45,000 to £55,000 per annum Excellent Company Benefits
Posted: 3 hours ago
Haverhill, Suffolk
Evolution Recruitment Solutions
Salary: 25k-30k
Posted: 8 hours ago
London
Kelway Ltd
Salary: Up to £44,000 per annum
Posted: 9 hours ago
Leeds, West Yorkshire
Senitor Associates
Salary: £28000 - £32000 per annum + Excellent Benefits
Posted: 10 hours ago
Woking, Surrey
Stott and May
Posted: 11 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + Benefits
Posted: Yesterday
Kent
Coal IT Services
Salary: From £35,000 to £42,000 per annum + Benefits
Posted: Yesterday
Wokingham, Berkshire
CatchFish.Net
Posted: Yesterday
Chester, Cheshire
Senitor Associates
Salary: £28000 - £33000 per annum + Benefits Package
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Enorth Staffing
Posted: 4 days ago
Guildford, Surrey
set2recruit
Salary: From £25,000 to £35,000 per annum + bonus + benefits
Posted: 4 days ago
Gloucestershire
set2recruit
Salary: From £30,000 to £45,000 per annum + bonus + benefits
Posted: 4 days ago
Coventry, West Midlands (County)
Informatiq Consulting
Salary: £34000 - £42000 per annum + Pension + Medical
Posted: 4 days ago
London
Urban Network UK Limited
Salary: From £34,000 to £38,000 per annum
Posted: 4 days ago
London
Venturi
Salary: £35000.00 - £45000.00 per annum
Posted: 4 days ago
Winchester, Hampshire
Accomplish Today Ltd
Salary: From £30,000 to £40,000 per annum excellent employee benefit package
Posted: 4 days ago
Birmingham, West Midlands (County)
Networking People
Posted: 5 days ago
Birmingham, West Midlands (County)
Owen Daniels Consultancy
Salary: From £30,000 to £35,000 per annum
Posted: 5 days ago
Birmingham, West Midlands (County)
Applause IT Innovation
Salary: £30000 - £35000 per annum
Posted: 5 days ago