The statistics below represent IT jobs advertised across the East of England region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 220 243 248
Rank change year-on-year
+23 +5
Permanent jobs requiring a 2nd Line Support Analyst 25 24 22
As % of all permanent IT jobs located in the East of England 0.40% 0.33% 0.29%
As % of the Job Titles category 0.42% 0.34% 0.30%
Number of salaries quoted 24 21 15
Median salary £25,750 £28,000 £25,000
Median salary % change year-on-year
-8.03% +12.00%
90% offered a salary of more than £22,500 £25,000 £21,600
10% offered a salary of more than £40,000 £36,350 £27,900
UK excluding London median salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
5973 6968 7360
As % of all permanent IT jobs located in the East of England 96.09% 96.03% 97.56%
Number of salaries quoted 4958 5921 5977
Median salary £43,500 £42,500 £41,500
Median salary % change year-on-year
+2.35% +2.40%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support Analyst
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the East of England

2nd Line Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the East of England region.

2nd Line Support Analyst Salary Trend in the East of England

2nd Line Support Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the East of England region over the 3 months to 27 September 2016.

2nd Line Support Analyst Salary Histogram in the East of England

2nd Line Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the East of England region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +16 10 £25,000 -7.40%
Hertfordshire +11 8 £26,000 -10.34%
Essex +4 5 £40,000 +5.96%
Bedfordshire +7 1 £23,000 -8.00%
Norfolk - 1 £22,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 27 September 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 2nd Line Support Analyst in the job title.

1 28 (52.83%) Windows
1 28 (52.83%) Active Directory
2 22 (41.51%) MS Office
3 21 (39.62%) Microsoft
4 20 (37.74%) Windows Server
5 17 (32.08%) Finance
6 13 (24.53%) ITIL
7 11 (20.75%) SLA
8 10 (18.87%) SQL
8 10 (18.87%) MS Exchange
8 10 (18.87%) MS Excel
9 9 (16.98%) Windows 7
10 8 (15.09%) Windows 8
11 7 (13.21%) Internet
11 7 (13.21%) MCP
11 7 (13.21%) Cisco
11 7 (13.21%) SQL Server
11 7 (13.21%) Manufacturing
11 7 (13.21%) Workflow
11 7 (13.21%) Thunderhead
11 7 (13.21%) Document Management
11 7 (13.21%) Degree
12 6 (11.32%) Business Intelligence
12 6 (11.32%) SAP
13 5 (9.43%) Office 365
13 5 (9.43%) SAP FI
13 5 (9.43%) SAP MM
13 5 (9.43%) SAP PS
13 5 (9.43%) SAP BI
13 5 (9.43%) Project Management

2nd Line Support Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (18.87%) MS Exchange
2 5 (9.43%) NetWeaver
3 2 (3.77%) Exchange Server 2007
4 1 (1.89%) Exchange Server 2003
4 1 (1.89%) Exchange Server 2010
4 1 (1.89%) Office Communications Server
4 1 (1.89%) SharePoint
4 1 (1.89%) Skype for Business
Applications
1 22 (41.51%) MS Office
2 10 (18.87%) MS Excel
Business Applications
1 5 (9.43%) SAP CO
1 5 (9.43%) SAP FI
1 5 (9.43%) SAP FI/CO
1 5 (9.43%) SAP MM
1 5 (9.43%) SAP PS
1 5 (9.43%) SAP SD
2 1 (1.89%) SAP Oil and Gas
Cloud Services
1 5 (9.43%) Office 365
Communications & Networking
1 7 (13.21%) Internet
2 4 (7.55%) Firewall
2 4 (7.55%) Wi-Fi
3 3 (5.66%) PBX
3 3 (5.66%) TCP/IP
4 2 (3.77%) DHCP
4 2 (3.77%) DNS
4 2 (3.77%) LAN
4 2 (3.77%) WAN
5 1 (1.89%) Intranet
5 1 (1.89%) Network Security
5 1 (1.89%) SAN
5 1 (1.89%) VPN
Database & Business Intelligence
1 7 (13.21%) SQL Server
2 5 (9.43%) SAP BI
2 5 (9.43%) SAP BW
3 2 (3.77%) SQL Server Reporting Services
4 1 (1.89%) Data Warehouse
4 1 (1.89%) QlikView
General
1 17 (32.08%) Finance
2 7 (13.21%) Manufacturing
3 4 (7.55%) Telecoms
4 1 (1.89%) Back Office
4 1 (1.89%) Electronics
4 1 (1.89%) Marketing
Libraries, Frameworks & Software Standards
1 5 (9.43%) .NET
Miscellaneous
1 2 (3.77%) Driving Licence
1 2 (3.77%) Video Conferencing
2 1 (1.89%) Data Centre
2 1 (1.89%) Fat Client
2 1 (1.89%) PDA
2 1 (1.89%) Thin Client
Operating Systems
1 28 (52.83%) Windows
2 20 (37.74%) Windows Server
3 9 (16.98%) Windows 7
4 8 (15.09%) Windows 8
5 3 (5.66%) Windows Server 2008
6 2 (3.77%) Windows 10
6 2 (3.77%) Windows Server 2012
7 1 (1.89%) Windows XP
Processes & Methodologies
1 13 (24.53%) ITIL
2 7 (13.21%) Document Management
2 7 (13.21%) Workflow
3 6 (11.32%) Business Intelligence
4 5 (9.43%) Project Management
4 5 (9.43%) Software Testing
5 4 (7.55%) CRM
6 3 (5.66%) Logistics
6 3 (5.66%) Performance Monitoring
6 3 (5.66%) Service Management
7 2 (3.77%) Virtual Environments
8 1 (1.89%) Change Management
8 1 (1.89%) Digital Marketing
8 1 (1.89%) E-Commerce
8 1 (1.89%) Incident Management
8 1 (1.89%) Line Management
8 1 (1.89%) Mentoring
8 1 (1.89%) Network Monitoring
8 1 (1.89%) PRINCE2
8 1 (1.89%) Programme Management
Programming Languages
1 10 (18.87%) SQL
2 5 (9.43%) ABAP
2 5 (9.43%) C#
3 1 (1.89%) C
Qualifications
1 7 (13.21%) Degree
1 7 (13.21%) MCP
2 3 (5.66%) A+ Certification
2 3 (5.66%) CCNA
2 3 (5.66%) Cisco Certification
2 3 (5.66%) Network+ Certification
3 2 (3.77%) Microsoft Certification
4 1 (1.89%) CCNP
4 1 (1.89%) MCDST
4 1 (1.89%) MCSE
Quality Assurance & Compliance
1 11 (20.75%) SLA
System Software
1 28 (52.83%) Active Directory
2 2 (3.77%) Hyper-V
2 2 (3.77%) VMware Infrastructure
3 1 (1.89%) Terminal Services
3 1 (1.89%) VMware ESXi
3 1 (1.89%) vSphere
3 1 (1.89%) XenApp
Systems Management
1 1 (1.89%) SCCM
Vendors
1 21 (39.62%) Microsoft
2 7 (13.21%) Cisco
2 7 (13.21%) Thunderhead
3 6 (11.32%) SAP
4 4 (7.55%) Citrix
5 3 (5.66%) Progress
5 3 (5.66%) Remedy
6 2 (3.77%) VMware
7 1 (1.89%) Apple
7 1 (1.89%) Avaya
7 1 (1.89%) Dell
7 1 (1.89%) SonicWALL