The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 253 210 268
Rank change year-on-year
-43 +58
Permanent jobs requiring a 2nd Line Support Analyst 13 32 22
As % of all permanent IT jobs located in the East of England 0.17% 0.45% 0.24%
As % of the Job Titles category 0.18% 0.47% 0.25%
Number of salaries quoted 6 32 21
Average salary £25,000 £30,000 £25,000
Average salary % change year-on-year
-16.66% +20.00%
90% offered a salary of more than £22,250 £20,000 £21,450
10% offered a salary of more than £29,250 £35,000 £27,500
UK excluding London average salary £24,000 £24,000 £23,510
% change year-on-year
- +2.08%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7307 6818 8753
As % of all permanent IT jobs located in the East of England 96.35% 95.52% 96.72%
Number of salaries quoted 5952 5868 7455
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £24,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the East of England

2nd Line Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the East of England region.

2nd Line Support Analyst Salary Trend in the East of England

2nd Line Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the East of England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire - 7 £30,000 -
Bedfordshire -25 3 £25,000 -28.57% 1
Suffolk +3 1 £23,500 -32.85%
Essex +2 1 - -
Cambridgeshire -8 1 £28,500 +26.66%
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 19 September 2014, IT jobs across the East of England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 23 (58.97%) Windows
2 22 (56.41%) Active Directory
3 16 (41.03%) Microsoft
4 13 (33.33%) ITIL
5 12 (30.77%) MS Exchange
6 11 (28.21%) VMware
6 11 (28.21%) Windows Server 2008
6 11 (28.21%) Analytical Skills
7 10 (25.64%) MS Excel
7 10 (25.64%) SLA
7 10 (25.64%) TCP/IP
8 9 (23.08%) Windows Server 2003
8 9 (23.08%) MS Office
9 8 (20.51%) Windows XP
9 8 (20.51%) DNS
9 8 (20.51%) Finance
10 7 (17.95%) VMware Infrastructure
10 7 (17.95%) Windows 7
10 7 (17.95%) Degree
11 6 (15.38%) Windows Vista
11 6 (15.38%) Mathematics
11 6 (15.38%) Red Hat Enterprise Linux
11 6 (15.38%) Windows Server 2012
11 6 (15.38%) Mentoring
11 6 (15.38%) Manufacturing
11 6 (15.38%) Terminal Services
11 6 (15.38%) VMware Workstation
11 6 (15.38%) Information Security
11 6 (15.38%) Handset
11 6 (15.38%) Retail

2nd Line Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 19 September 2014, IT jobs across the East of England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (30.77%) MS Exchange
2 2 (5.13%) Blackberry Enterprise Server
2 2 (5.13%) Exchange Server 2007
3 1 (2.56%) IIS
Applications
1 10 (25.64%) MS Excel
2 9 (23.08%) MS Office
Cloud Services
1 1 (2.56%) SaaS
Communications & Networking
1 10 (25.64%) TCP/IP
2 8 (20.51%) DNS
3 6 (15.38%) DHCP
4 1 (2.56%) Broadband
4 1 (2.56%) SAN
4 1 (2.56%) Firewall
Database & Business Intelligence
1 3 (7.69%) Oracle Database
2 1 (2.56%) Relational Database
2 1 (2.56%) SQL Server
General
1 8 (20.51%) Finance
2 6 (15.38%) Manufacturing
2 6 (15.38%) Retail
3 2 (5.13%) Back Office
4 1 (2.56%) Advertising
Libraries, Frameworks & Software Standards
1 1 (2.56%) COM
Miscellaneous
1 11 (28.21%) Analytical Skills
2 6 (15.38%) Handset
2 6 (15.38%) Mathematics
3 2 (5.13%) Blackberry
4 1 (2.56%) Computer Science
4 1 (2.56%) Video Conferencing
4 1 (2.56%) iPhone
Operating Systems
1 23 (58.97%) Windows
2 11 (28.21%) Windows Server 2008
3 9 (23.08%) Windows Server 2003
4 8 (20.51%) Windows XP
5 7 (17.95%) Windows 7
6 6 (15.38%) Windows Server 2012
6 6 (15.38%) VMS
6 6 (15.38%) Windows Vista
6 6 (15.38%) Red Hat Enterprise Linux
7 3 (7.69%) UNIX
8 2 (5.13%) Windows 8
8 2 (5.13%) Mac OS X
Processes & Methodologies
1 13 (33.33%) ITIL
2 6 (15.38%) E-Commerce
2 6 (15.38%) Mentoring
2 6 (15.38%) Information Security
3 2 (5.13%) Risk Analysis
3 2 (5.13%) Root Cause Analysis
3 2 (5.13%) Performance Tuning
3 2 (5.13%) Coaching
3 2 (5.13%) Service Delivery
4 1 (2.56%) Technical Analysis
Programming Languages
1 6 (15.38%) C
2 2 (5.13%) SQL
Qualifications
1 7 (17.95%) Degree
2 2 (5.13%) Microsoft Certification
3 1 (2.56%) ITIL Foundation Certificate
3 1 (2.56%) MCP
3 1 (2.56%) MCSE
3 1 (2.56%) MCSA
Quality Assurance & Compliance
1 10 (25.64%) SLA
System Software
1 22 (56.41%) Active Directory
2 7 (17.95%) VMware Infrastructure
3 6 (15.38%) Terminal Services
3 6 (15.38%) VMware Workstation
4 1 (2.56%) vSphere
Systems Management
1 2 (5.13%) WSUS
2 1 (2.56%) SCCM
2 1 (2.56%) Norton AntiVirus
2 1 (2.56%) Backup Exec
Vendors
1 16 (41.03%) Microsoft
2 11 (28.21%) VMware
3 5 (12.82%) Citrix
4 3 (7.69%) Apple
4 3 (7.69%) Oracle
5 2 (5.13%) HP
5 2 (5.13%) Dell
6 1 (2.56%) Red Gate
6 1 (2.56%) Reuters
6 1 (2.56%) Bloomberg
6 1 (2.56%) Symantec
6 1 (2.56%) McAfee
6 1 (2.56%) Avaya
6 1 (2.56%) NetApp
6 1 (2.56%) Veritas
Luton, Bedfordshire
Coal IT Services
Salary: From £24,000 to £29,500 per annum plus excellent benefits
Posted: 2 days ago
Norwich, Norfolk
Allied Worldwide
Salary: Pension, Private Health
Posted: 23 days ago