The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 239 253 241
Rank change year-on-year
+14 -12
Permanent jobs requiring a 2nd Line Support Analyst 24 21 25
As % of all permanent IT jobs located in the East of England 0.31% 0.25% 0.32%
As % of the Job Titles category 0.33% 0.27% 0.33%
Number of salaries quoted 19 20 24
Average salary £26,000 £26,500 £23,000
Average salary % change year-on-year
-1.88% +15.21%
90% offered a salary of more than £21,413 £25,000 £20,000
10% offered a salary of more than £27,550 £30,000 £31,750
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7296 7886 7544
As % of all permanent IT jobs located in the East of England 95.55% 95.31% 95.12%
Number of salaries quoted 6073 6621 6534
Average salary £41,500 £41,500 £40,000
Average salary % change year-on-year
- +3.75%
90% offered a salary of more than £25,000 £26,000 £26,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the East of England

2nd Line Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the East of England region.

2nd Line Support Analyst Salary Trend in the East of England

2nd Line Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the East of England region over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +1 13 £26,000 -13.33%
Bedfordshire +10 4 £26,000 +1.96%
Cambridgeshire +15 3 £22,500 +2.27%
Suffolk - 3 £27,000 -
Essex -10 1 £25,000 -5.66%
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 2 July 2015, IT jobs across the East of England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 23 (57.50%) Microsoft
2 22 (55.00%) Active Directory
2 22 (55.00%) ITIL
3 20 (50.00%) Windows
4 17 (42.50%) MS Excel
5 16 (40.00%) MS Exchange
6 15 (37.50%) MS Office
7 12 (30.00%) Windows Server 2003
8 11 (27.50%) VMware
8 11 (27.50%) Citrix
8 11 (27.50%) Windows Server 2012
9 10 (25.00%) Windows Server 2008
9 10 (25.00%) Linux
10 9 (22.50%) TCP/IP
10 9 (22.50%) Analytical Skills
11 8 (20.00%) Performance Tuning
11 8 (20.00%) Root Cause Analysis
11 8 (20.00%) Office 365
11 8 (20.00%) VMware Infrastructure
11 8 (20.00%) Dollar Universe
11 8 (20.00%) Risk Analysis
11 8 (20.00%) VPN
11 8 (20.00%) DNS
11 8 (20.00%) DHCP
11 8 (20.00%) Nagios
12 7 (17.50%) Terminal Services
12 7 (17.50%) Handset
12 7 (17.50%) VMware Workstation
12 7 (17.50%) Information Security
12 7 (17.50%) vSphere

2nd Line Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 2 July 2015, IT jobs across the East of England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (40.00%) MS Exchange
2 3 (7.50%) Exchange Server 2007
3 2 (5.00%) Exchange Server 2010
3 2 (5.00%) Blackberry Enterprise Server
3 2 (5.00%) Exchange Server 2003
4 1 (2.50%) IIS
4 1 (2.50%) SharePoint
4 1 (2.50%) Exchange Server 2013
Applications
1 17 (42.50%) MS Excel
2 15 (37.50%) MS Office
3 1 (2.50%) MS PowerPoint
Business Applications
1 1 (2.50%) Dynamics CRM
Cloud Services
1 8 (20.00%) Office 365
2 7 (17.50%) Amazon AWS
2 7 (17.50%) Cloud Computing
3 1 (2.50%) Microsoft Azure
Communications & Networking
1 9 (22.50%) TCP/IP
2 8 (20.00%) VPN
2 8 (20.00%) DNS
2 8 (20.00%) DHCP
3 2 (5.00%) Cisco ASA
3 2 (5.00%) Intranet
4 1 (2.50%) Firewall
4 1 (2.50%) Wireless
4 1 (2.50%) LAN
4 1 (2.50%) WAN
4 1 (2.50%) SAN
Database & Business Intelligence
1 2 (5.00%) SQL Server
2 1 (2.50%) MySQL
General
1 3 (7.50%) Telecoms
2 2 (5.00%) Games
3 1 (2.50%) Finance
3 1 (2.50%) Front Office
3 1 (2.50%) Back Office
Libraries, Frameworks & Software Standards
1 2 (5.00%) J2EE
Miscellaneous
1 9 (22.50%) Analytical Skills
2 7 (17.50%) Data Centre
2 7 (17.50%) Handset
3 6 (15.00%) Mathematics
4 1 (2.50%) iPad
4 1 (2.50%) PDA
4 1 (2.50%) NHS
4 1 (2.50%) Blackberry
4 1 (2.50%) Management Information System
Operating Systems
1 20 (50.00%) Windows
2 12 (30.00%) Windows Server 2003
3 11 (27.50%) Windows Server 2012
4 10 (25.00%) Linux
4 10 (25.00%) Windows Server 2008
5 7 (17.50%) Red Hat Enterprise Linux
6 5 (12.50%) Windows 7
7 3 (7.50%) Windows XP
8 2 (5.00%) Apple iOS
8 2 (5.00%) Android
9 1 (2.50%) UNIX
9 1 (2.50%) Windows 8
9 1 (2.50%) Windows Vista
Processes & Methodologies
1 22 (55.00%) ITIL
2 8 (20.00%) Risk Analysis
2 8 (20.00%) Root Cause Analysis
2 8 (20.00%) Performance Tuning
3 7 (17.50%) Mentoring
3 7 (17.50%) Information Security
4 2 (5.00%) Asset Management
4 2 (5.00%) Configuration Management
4 2 (5.00%) Mobile Device Management
4 2 (5.00%) Problem Management
5 1 (2.50%) Disaster Recovery
5 1 (2.50%) CRM
5 1 (2.50%) Incident Management
5 1 (2.50%) Time Management
Programming Languages
1 6 (15.00%) SQL
2 5 (12.50%) C
3 2 (5.00%) Java
4 1 (2.50%) T-SQL
Qualifications
1 3 (7.50%) Microsoft Certification
2 1 (2.50%) Degree
2 1 (2.50%) MCSE
2 1 (2.50%) MCSA
System Software
1 22 (55.00%) Active Directory
2 8 (20.00%) VMware Infrastructure
3 7 (17.50%) Terminal Services
3 7 (17.50%) vSphere
3 7 (17.50%) VMware ESXi
3 7 (17.50%) VMware Workstation
4 3 (7.50%) VMware ESX
5 1 (2.50%) XenDesktop
Systems Management
1 8 (20.00%) Nagios
1 8 (20.00%) Dollar Universe
2 2 (5.00%) Backup Exec
3 1 (2.50%) WSUS
3 1 (2.50%) Symantec Enterprise Vault
Vendors
1 23 (57.50%) Microsoft
2 11 (27.50%) Citrix
2 11 (27.50%) VMware
3 3 (7.50%) Cisco
4 2 (5.00%) MobileIron
4 2 (5.00%) Sophos
4 2 (5.00%) Websense
5 1 (2.50%) Clearswift
5 1 (2.50%) LogRhythm
5 1 (2.50%) NetApp
5 1 (2.50%) Symantec
5 1 (2.50%) HP
5 1 (2.50%) Intel