The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 245 221 253
Rank change year-on-year
-24 +32
Permanent jobs requiring a 2nd Line Support Analyst 18 20 26
As % of all permanent IT jobs located in the East of England 0.23% 0.29% 0.28%
As % of the Job Titles category 0.24% 0.30% 0.29%
Number of salaries quoted 11 20 22
Average salary £25,000 £35,000 £25,500
Average salary % change year-on-year
-28.57% +37.25%
90% offered a salary of more than £22,000 £22,000 £21,150
10% offered a salary of more than £28,500 £35,000 £27,500
UK excluding London average salary £24,750 £24,000 £23,000
% change year-on-year
+3.12% +4.34%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7441 6715 8931
As % of all permanent IT jobs located in the East of England 95.40% 95.75% 96.61%
Number of salaries quoted 6049 5669 7619
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £24,750
10% offered a salary of more than £60,000 £54,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the East of England

2nd Line Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the East of England region.

2nd Line Support Analyst Salary Trend in the East of England

2nd Line Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the East of England region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire -13 8 £25,000 -28.57% 1
Hertfordshire - 7 £28,500 -
Suffolk -3 1 £23,500 -32.85%
Essex -7 1 - -
Cambridgeshire - 1 £28,500 - 1
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 21 October 2014, IT jobs across the East of England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 20 (54.05%) Windows
2 19 (51.35%) Active Directory
3 17 (45.95%) ITIL
4 14 (37.84%) Microsoft
5 13 (35.14%) Analytical Skills
6 11 (29.73%) VMware
6 11 (29.73%) MS Excel
7 10 (27.03%) Windows XP
8 9 (24.32%) MS Exchange
8 9 (24.32%) MS Office
8 9 (24.32%) SLA
9 8 (21.62%) DNS
9 8 (21.62%) Citrix
9 8 (21.62%) Windows Server 2008
10 7 (18.92%) Windows 7
10 7 (18.92%) VMware Infrastructure
10 7 (18.92%) Finance
10 7 (18.92%) Degree
10 7 (18.92%) TCP/IP
11 6 (16.22%) VMS
11 6 (16.22%) DHCP
11 6 (16.22%) Terminal Services
11 6 (16.22%) Windows Server 2003
11 6 (16.22%) C
11 6 (16.22%) E-Commerce
11 6 (16.22%) Windows Vista
11 6 (16.22%) Retail
11 6 (16.22%) Information Security
11 6 (16.22%) VMware Workstation
11 6 (16.22%) Handset

2nd Line Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 21 October 2014, IT jobs across the East of England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (24.32%) MS Exchange
2 2 (5.41%) Exchange Server 2007
2 2 (5.41%) Blackberry Enterprise Server
3 1 (2.70%) IIS
Applications
1 11 (29.73%) MS Excel
2 9 (24.32%) MS Office
Cloud Services
1 1 (2.70%) SaaS
Communications & Networking
1 8 (21.62%) DNS
2 7 (18.92%) TCP/IP
3 6 (16.22%) DHCP
4 1 (2.70%) Firewall
4 1 (2.70%) SAN
4 1 (2.70%) Broadband
4 1 (2.70%) LAN
4 1 (2.70%) VoIP
4 1 (2.70%) WAN
4 1 (2.70%) PABX
Database & Business Intelligence
1 3 (8.11%) Oracle Database
2 1 (2.70%) SQL Server
2 1 (2.70%) Relational Database
General
1 7 (18.92%) Finance
2 6 (16.22%) Retail
2 6 (16.22%) Manufacturing
3 2 (5.41%) Back Office
4 1 (2.70%) Advertising
Libraries, Frameworks & Software Standards
1 1 (2.70%) COM
Miscellaneous
1 13 (35.14%) Analytical Skills
2 6 (16.22%) Handset
2 6 (16.22%) Mathematics
3 2 (5.41%) Blackberry
4 1 (2.70%) Computer Science
4 1 (2.70%) Video Conferencing
4 1 (2.70%) iPhone
Operating Systems
1 20 (54.05%) Windows
2 10 (27.03%) Windows XP
3 8 (21.62%) Windows Server 2008
4 7 (18.92%) Windows 7
5 6 (16.22%) VMS
5 6 (16.22%) Windows Server 2003
5 6 (16.22%) Windows Vista
5 6 (16.22%) Red Hat Enterprise Linux
5 6 (16.22%) Windows Server 2012
6 3 (8.11%) UNIX
7 2 (5.41%) Windows 8
Processes & Methodologies
1 17 (45.95%) ITIL
2 6 (16.22%) E-Commerce
2 6 (16.22%) Information Security
2 6 (16.22%) Mentoring
3 5 (13.51%) Root Cause Analysis
3 5 (13.51%) Performance Tuning
3 5 (13.51%) Risk Analysis
4 2 (5.41%) Coaching
4 2 (5.41%) Service Delivery
5 1 (2.70%) Technical Analysis
Programming Languages
1 6 (16.22%) C
2 2 (5.41%) SQL
Qualifications
1 7 (18.92%) Degree
2 2 (5.41%) Microsoft Certification
3 1 (2.70%) MCP
3 1 (2.70%) MCSE
3 1 (2.70%) MCSA
3 1 (2.70%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 9 (24.32%) SLA
System Software
1 19 (51.35%) Active Directory
2 7 (18.92%) VMware Infrastructure
3 6 (16.22%) Terminal Services
3 6 (16.22%) VMware Workstation
4 1 (2.70%) vSphere
Systems Management
1 3 (8.11%) Nagios
1 3 (8.11%) Dollar Universe
2 2 (5.41%) WSUS
3 1 (2.70%) Backup Exec
3 1 (2.70%) Norton AntiVirus
3 1 (2.70%) SCCM
Vendors
1 14 (37.84%) Microsoft
2 11 (29.73%) VMware
3 8 (21.62%) Citrix
4 3 (8.11%) Oracle
5 2 (5.41%) HP
5 2 (5.41%) Dell
6 1 (2.70%) Avaya
6 1 (2.70%) NetApp
6 1 (2.70%) Veritas
6 1 (2.70%) Reuters
6 1 (2.70%) Bloomberg
6 1 (2.70%) Symantec
6 1 (2.70%) McAfee
6 1 (2.70%) Red Gate
Luton, Bedfordshire
Coal IT Services
Salary: From £20,000 to £24,000 per annum + Shift + benefits
Posted: 5 days ago
Huntingdon, Cambridgeshire
Aliaxis
Salary: Competitive plus benefits package
Posted: 13 days ago