The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 136 122 162
Rank change year-on-year
-14 +40
Permanent jobs requiring a 2nd Line Support Analyst 3 4 6
As % of all permanent IT jobs located in Hertfordshire 0.13% 0.21% 0.20%
As % of the Job Titles category 0.14% 0.22% 0.21%
Number of salaries quoted 3 4 3
Average salary £32,000 £35,000 £26,000
Average salary % change year-on-year
-8.57% +34.61%
UK excluding London average salary £26,375 £25,000 £24,500
% change year-on-year
+5.50% +2.04%
2nd Line Support Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2153 1828 2826
As % of all permanent IT jobs located in Hertfordshire 94.55% 96.82% 95.25%
Number of salaries quoted 1742 1393 2426
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Hertfordshire

2nd Line Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Hertfordshire region.

2nd Line Support Analyst Salary Trend in Hertfordshire

2nd Line Support Analyst
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 29 December 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 7 (77.78%) ITIL
1 7 (77.78%) MS Excel
1 7 (77.78%) Microsoft
2 6 (66.67%) Active Directory
2 6 (66.67%) Terminal Services
2 6 (66.67%) Windows Server 2003
2 6 (66.67%) VMS
2 6 (66.67%) DHCP
2 6 (66.67%) TCP/IP
2 6 (66.67%) DNS
2 6 (66.67%) E-Commerce
2 6 (66.67%) Windows XP
2 6 (66.67%) MS Exchange
2 6 (66.67%) Windows
2 6 (66.67%) C
2 6 (66.67%) MS Office
2 6 (66.67%) Finance
2 6 (66.67%) Manufacturing
2 6 (66.67%) Handset
2 6 (66.67%) VMware
2 6 (66.67%) VMware Workstation
2 6 (66.67%) Information Security
2 6 (66.67%) Retail
2 6 (66.67%) Degree
2 6 (66.67%) Windows Vista
2 6 (66.67%) Mathematics
2 6 (66.67%) VMware Infrastructure
2 6 (66.67%) Windows Server 2008
2 6 (66.67%) Red Hat Enterprise Linux
2 6 (66.67%) Windows Server 2012

2nd Line Support Analyst
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 29 December 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (66.67%) MS Exchange
Applications
1 7 (77.78%) MS Excel
2 6 (66.67%) MS Office
Communications & Networking
1 6 (66.67%) DHCP
1 6 (66.67%) TCP/IP
1 6 (66.67%) DNS
2 1 (11.11%) PABX
2 1 (11.11%) LAN
2 1 (11.11%) VoIP
2 1 (11.11%) WAN
General
1 6 (66.67%) Finance
1 6 (66.67%) Manufacturing
1 6 (66.67%) Retail
Libraries, Frameworks & Software Standards
1 1 (11.11%) COM
Miscellaneous
1 6 (66.67%) Handset
1 6 (66.67%) Mathematics
2 2 (22.22%) EPoS
Operating Systems
1 6 (66.67%) Windows
1 6 (66.67%) Windows XP
1 6 (66.67%) VMS
1 6 (66.67%) Windows Server 2003
1 6 (66.67%) Windows Vista
1 6 (66.67%) Windows Server 2008
1 6 (66.67%) Red Hat Enterprise Linux
1 6 (66.67%) Windows Server 2012
Processes & Methodologies
1 7 (77.78%) ITIL
2 6 (66.67%) E-Commerce
2 6 (66.67%) Information Security
2 6 (66.67%) Mentoring
Programming Languages
1 6 (66.67%) C
Qualifications
1 6 (66.67%) Degree
System Software
1 6 (66.67%) Active Directory
1 6 (66.67%) Terminal Services
1 6 (66.67%) VMware Workstation
1 6 (66.67%) VMware Infrastructure
Vendors
1 7 (77.78%) Microsoft
2 6 (66.67%) VMware