The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 142 - 156
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support Analyst 7 0 13
As % of all permanent IT jobs located in Hertfordshire 0.30% - 0.42%
As % of the Job Titles category 0.31% - 0.43%
Number of salaries quoted 1 0 9
Average salary £28,500 - £25,000
UK excluding London average salary £25,000 £24,250 £23,000
% change year-on-year
+3.09% +5.43%
2nd Line Support Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2230 1892 3012
As % of all permanent IT jobs located in Hertfordshire 95.42% 95.51% 96.45%
Number of salaries quoted 1846 1550 2429
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £25,000 £24,000 £24,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Hertfordshire

2nd Line Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Hertfordshire region.

2nd Line Support Analyst Salary Trend in Hertfordshire

2nd Line Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the Hertfordshire region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford - 6 - -
2nd Line Support Analyst
East of England

2nd Line Support Analyst
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 22 October 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 10 (90.91%) Windows
2 8 (72.73%) MS Excel
2 8 (72.73%) Microsoft
2 8 (72.73%) ITIL
3 7 (63.64%) Active Directory
3 7 (63.64%) VMware
3 7 (63.64%) Windows Server 2008
4 6 (54.55%) Red Hat Enterprise Linux
4 6 (54.55%) Windows Server 2012
4 6 (54.55%) Mentoring
4 6 (54.55%) Retail
4 6 (54.55%) Degree
4 6 (54.55%) Windows Vista
4 6 (54.55%) Mathematics
4 6 (54.55%) VMware Infrastructure
4 6 (54.55%) VMware Workstation
4 6 (54.55%) Information Security
4 6 (54.55%) Finance
4 6 (54.55%) Manufacturing
4 6 (54.55%) Handset
4 6 (54.55%) Terminal Services
4 6 (54.55%) Windows Server 2003
4 6 (54.55%) E-Commerce
4 6 (54.55%) Windows XP
4 6 (54.55%) MS Exchange
4 6 (54.55%) C
4 6 (54.55%) MS Office
4 6 (54.55%) VMS
4 6 (54.55%) DHCP
4 6 (54.55%) TCP/IP

2nd Line Support Analyst
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 22 October 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (54.55%) MS Exchange
Applications
1 8 (72.73%) MS Excel
2 6 (54.55%) MS Office
Communications & Networking
1 6 (54.55%) DHCP
1 6 (54.55%) TCP/IP
1 6 (54.55%) DNS
2 1 (9.09%) PABX
2 1 (9.09%) LAN
2 1 (9.09%) VoIP
2 1 (9.09%) WAN
Database & Business Intelligence
1 3 (27.27%) Oracle Database
General
1 6 (54.55%) Retail
1 6 (54.55%) Finance
1 6 (54.55%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (9.09%) COM
Miscellaneous
1 6 (54.55%) Mathematics
1 6 (54.55%) Handset
Operating Systems
1 10 (90.91%) Windows
2 7 (63.64%) Windows Server 2008
3 6 (54.55%) Red Hat Enterprise Linux
3 6 (54.55%) Windows Server 2012
3 6 (54.55%) Windows Vista
3 6 (54.55%) Windows Server 2003
3 6 (54.55%) Windows XP
3 6 (54.55%) VMS
4 3 (27.27%) UNIX
5 1 (9.09%) Windows 7
Processes & Methodologies
1 8 (72.73%) ITIL
2 6 (54.55%) Mentoring
2 6 (54.55%) Information Security
2 6 (54.55%) E-Commerce
Programming Languages
1 6 (54.55%) C
Qualifications
1 6 (54.55%) Degree
2 1 (9.09%) Microsoft Certification
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 7 (63.64%) Active Directory
2 6 (54.55%) VMware Infrastructure
2 6 (54.55%) VMware Workstation
2 6 (54.55%) Terminal Services
Vendors
1 8 (72.73%) Microsoft
2 7 (63.64%) VMware
3 3 (27.27%) Oracle
4 1 (9.09%) Citrix