The statistics below represent IT jobs advertised across the Hertfordshire region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 February 2017 with a comparison to same period over 2 years.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
Second Line Support Analyst
East of England / Hertfordshire
Rank 123 146 142
Rank change year-on-year
+23 -4
Permanent jobs requiring a 2nd Line Support Analyst 13 5 11
As % of all permanent IT jobs located in Hertfordshire 0.64% 0.22% 0.54%
As % of the Job Titles category 0.66% 0.23% 0.55%
Number of salaries quoted 11 4 10
Median salary £30,000 £25,000 £28,000
Median salary % change year-on-year
+20.00% -10.71%
UK excluding London median salary £25,000 £26,000 £25,000
% change year-on-year
-3.84% +4.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1978 2177 1998
As % of all permanent IT jobs located in Hertfordshire 96.68% 97.14% 97.23%
Number of salaries quoted 1672 1837 1616
Median salary £45,000 £44,500 £45,000
Median salary % change year-on-year
+1.12% -1.11%
90% offered a salary of more than £25,000 £28,000 £25,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London median salary £41,500 £42,000 £40,000
% change year-on-year
-1.19% +5.00%

2nd Line Support Analyst
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in Hertfordshire

2nd Line Support Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Hertfordshire region.

2nd Line Support Analyst Salary Trend in Hertfordshire

2nd Line Support Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Hertfordshire region over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford - 7 £24,000 -
Hemel Hempstead +9 6 £30,000 +7.14%
2nd Line Support Analyst
East of England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 23 February 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support Analyst in the job title.

1 16 (88.89%) MS Excel
2 15 (83.33%) Windows
2 15 (83.33%) Active Directory
3 13 (72.22%) Microsoft
4 12 (66.67%) Windows 7
5 10 (55.56%) Windows Server 2012
5 10 (55.56%) Windows Server 2008
5 10 (55.56%) MS Exchange
6 9 (50.00%) MS Office
6 9 (50.00%) Windows Server
7 7 (38.89%) Windows XP
8 6 (33.33%) Cisco
8 6 (33.33%) CCNA
8 6 (33.33%) Cisco Certification
8 6 (33.33%) Microsoft Certification
8 6 (33.33%) A+ Certification
8 6 (33.33%) MCP
8 6 (33.33%) Office 365
8 6 (33.33%) MCTS
9 4 (22.22%) Windows 10
9 4 (22.22%) ITIL
9 4 (22.22%) Service Management
10 3 (16.67%) Telecoms
10 3 (16.67%) VMware
10 3 (16.67%) CRM
10 3 (16.67%) PBX
10 3 (16.67%) VPN
10 3 (16.67%) DNS
10 3 (16.67%) DHCP
10 3 (16.67%) VMware Infrastructure

2nd Line Support Analyst Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (55.56%) MS Exchange
2 2 (11.11%) Exchange Server 2010
2 2 (11.11%) Skype for Business
Applications
1 16 (88.89%) MS Excel
2 9 (50.00%) MS Office
Business Applications
1 1 (5.56%) Dynamics AX
Cloud Services
1 6 (33.33%) Office 365
2 2 (11.11%) Amazon AWS
2 2 (11.11%) Cloud Computing
Communications & Networking
1 3 (16.67%) DHCP
1 3 (16.67%) DNS
1 3 (16.67%) PBX
1 3 (16.67%) VPN
2 2 (11.11%) Firewall
2 2 (11.11%) Remote Desktop
2 2 (11.11%) Skype
2 2 (11.11%) TCP/IP
2 2 (11.11%) Wireless
3 1 (5.56%) LAN
3 1 (5.56%) VLAN
3 1 (5.56%) VoIP
3 1 (5.56%) WAN
3 1 (5.56%) WLAN
Database & Business Intelligence
1 2 (11.11%) SQL Server
2 1 (5.56%) SQL Server 2005
2 1 (5.56%) SQL Server 2008
Development Applications
1 2 (11.11%) JIRA
General
1 3 (16.67%) Telecoms
2 1 (5.56%) Back Office
2 1 (5.56%) Retail
Miscellaneous
1 2 (11.11%) Analytical Skills
1 2 (11.11%) Data Centre
1 2 (11.11%) Handset
2 1 (5.56%) iPhone
Operating Systems
1 15 (83.33%) Windows
2 12 (66.67%) Windows 7
3 10 (55.56%) Windows Server 2008
3 10 (55.56%) Windows Server 2012
4 9 (50.00%) Windows Server
5 7 (38.89%) Windows XP
6 4 (22.22%) Windows 10
7 2 (11.11%) Linux
7 2 (11.11%) Mac OS
7 2 (11.11%) Red Hat Enterprise Linux
7 2 (11.11%) Windows 8
8 1 (5.56%) Android
8 1 (5.56%) Apple iOS
Processes & Methodologies
1 4 (22.22%) ITIL
1 4 (22.22%) Service Management
2 3 (16.67%) CRM
3 2 (11.11%) Asset Management
3 2 (11.11%) Creative Problem-Solving
3 2 (11.11%) Data Security
3 2 (11.11%) Incident Management
3 2 (11.11%) Information Security
3 2 (11.11%) Line Management
3 2 (11.11%) Mentoring
3 2 (11.11%) Problem Management
3 2 (11.11%) Time Management
4 1 (5.56%) E-Commerce
4 1 (5.56%) ERP
4 1 (5.56%) PRINCE2
4 1 (5.56%) Service Delivery
4 1 (5.56%) Stakeholder Management
Programming Languages
1 1 (5.56%) PowerShell
1 1 (5.56%) SQL
Qualifications
1 6 (33.33%) A+ Certification
1 6 (33.33%) CCNA
1 6 (33.33%) Cisco Certification
1 6 (33.33%) MCP
1 6 (33.33%) MCTS
1 6 (33.33%) Microsoft Certification
2 1 (5.56%) Degree
Quality Assurance & Compliance
1 1 (5.56%) SLA
System Software
1 15 (83.33%) Active Directory
2 3 (16.67%) VMware Infrastructure
3 2 (11.11%) Terminal Services
3 2 (11.11%) VMware ESXi
3 2 (11.11%) VMware Workstation
3 2 (11.11%) vSphere
Systems Management
1 1 (5.56%) SCCM
Vendors
1 13 (72.22%) Microsoft
2 6 (33.33%) Cisco
3 3 (16.67%) VMware
4 1 (5.56%) Apple
4 1 (5.56%) CheckPoint
4 1 (5.56%) Citrix
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 3 days ago