The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 230 230 248
Rank change year-on-year
0 +18
Permanent jobs citing ITSM 37 50 28
As % of all permanent IT jobs located in the East of England 0.48% 0.58% 0.33%
As % of the Processes & Methodologies category 0.60% 0.75% 0.43%
Number of salaries quoted 31 46 18
Average salary £50,000 £52,500 £48,250
Average salary % change year-on-year
-4.76% +8.80%
90% offered a salary of more than £28,500 £32,500 £34,700
10% offered a salary of more than £59,750 £57,500 £55,000
UK excluding London average salary £42,983 £50,000 £45,000
% change year-on-year
-14.03% +11.11%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6118 6669 6538
As % of all permanent IT jobs located in the East of England 80.14% 77.87% 76.96%
Number of salaries quoted 4978 5493 5631
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 1 May 2015.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -9 13 £50,000 -6.97% 1
Hertfordshire -1 12 £50,000 +96.07% 6
Cambridgeshire +25 9 £50,000 +44.92% 2
Bedfordshire +20 4 £39,500 -9.71% 1
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 1 May 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 69 (88.46%) ITIL
2 55 (70.51%) Service Management
3 29 (37.18%) Microsoft
4 27 (34.62%) MS Office
5 22 (28.21%) Windows
5 22 (28.21%) Service Delivery
6 20 (25.64%) Citrix
6 20 (25.64%) ITIL Certification
7 19 (24.36%) Change Management
7 19 (24.36%) Windows Server 2008
8 18 (23.08%) Degree
8 18 (23.08%) MS Exchange
9 17 (21.79%) MS Excel
9 17 (21.79%) Problem Management
9 17 (21.79%) Release Management
10 14 (17.95%) MS PowerPoint
10 14 (17.95%) ITIL V3
10 14 (17.95%) Management Information System
11 13 (16.67%) Oracle
11 13 (16.67%) Java
11 13 (16.67%) SQL
11 13 (16.67%) NetApp
12 12 (15.38%) Stakeholder Management
12 12 (15.38%) Exchange Server 2010
12 12 (15.38%) Exchange Server 2013
12 12 (15.38%) Analytical Skills
12 12 (15.38%) assyst
12 12 (15.38%) XenApp
13 11 (14.10%) Remedy ITSM
13 11 (14.10%) Remedy

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 1 May 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 18 (23.08%) MS Exchange
2 12 (15.38%) Exchange Server 2010
2 12 (15.38%) Exchange Server 2013
3 9 (11.54%) BizTalk Server
4 8 (10.26%) SharePoint Server
5 6 (7.69%) Blackberry Enterprise Server
6 3 (3.85%) SharePoint
7 1 (1.28%) Lotus Domino
Applications
1 27 (34.62%) MS Office
2 17 (21.79%) MS Excel
3 14 (17.95%) MS PowerPoint
4 10 (12.82%) MS Visio
Business Applications
1 12 (15.38%) assyst
2 11 (14.10%) Remedy ITSM
3 4 (5.13%) SAP SRM
4 1 (1.28%) Oracle 11i
Communications & Networking
1 9 (11.54%) LAN
1 9 (11.54%) WAN
2 7 (8.97%) Firewall
3 6 (7.69%) BIG-IP
3 6 (7.69%) MPLS
3 6 (7.69%) DSL
4 4 (5.13%) FTP
4 4 (5.13%) HTTP
4 4 (5.13%) SSL
5 1 (1.28%) SAN
5 1 (1.28%) DNS
5 1 (1.28%) WLAN
5 1 (1.28%) Wi-Fi
5 1 (1.28%) iSCSI
Database & Business Intelligence
1 5 (6.41%) SQL Server
1 5 (6.41%) Oracle Database 11g
1 5 (6.41%) Oracle Database
2 1 (1.28%) Oracle Database 10g
2 1 (1.28%) Oracle9i Database
2 1 (1.28%) SQL Server 2000
2 1 (1.28%) SQL Server 2008
2 1 (1.28%) Relational Database
General
1 5 (6.41%) Law
2 4 (5.13%) Legal
2 4 (5.13%) Front Office
3 2 (2.56%) Telecoms
4 1 (1.28%) Pharmaceutical
4 1 (1.28%) Back Office
4 1 (1.28%) Finance
4 1 (1.28%) Manufacturing
4 1 (1.28%) Publishing
4 1 (1.28%) Marketing
4 1 (1.28%) Retail
Job Titles
1 30 (38.46%) Analyst
2 12 (15.38%) Release Manager
2 12 (15.38%) Service Manager
3 9 (11.54%) Service Analyst
4 8 (10.26%) Delivery Manager
5 7 (8.97%) Services Delivery Manager
5 7 (8.97%) Team Leader
5 7 (8.97%) Infrastructure Analyst
5 7 (8.97%) IT Services Manager
6 5 (6.41%) Change Manager
6 5 (6.41%) Change Analyst
7 4 (5.13%) Change and Release Manager
7 4 (5.13%) ITIL Manager
7 4 (5.13%) Services Delivery Analyst
7 4 (5.13%) SAP Programmer
7 4 (5.13%) Coordinator
7 4 (5.13%) Analyst Programmer
7 4 (5.13%) Programmer
8 3 (3.85%) Operations Manager
8 3 (3.85%) Project Manager
Libraries, Frameworks & Software Standards
1 9 (11.54%) .NET
2 5 (6.41%) Web Services
3 4 (5.13%) SAP PI
3 4 (5.13%) JSON
3 4 (5.13%) EDIFACT
3 4 (5.13%) cXML
3 4 (5.13%) Middleware
3 4 (5.13%) XML
3 4 (5.13%) XSLT
3 4 (5.13%) JDBC
3 4 (5.13%) SOAP
4 1 (1.28%) WAP
4 1 (1.28%) HTML
4 1 (1.28%) jQuery
4 1 (1.28%) HTML5
4 1 (1.28%) Application Packaging
4 1 (1.28%) Android SDK
4 1 (1.28%) iOS SDK
Miscellaneous
1 14 (17.95%) Management Information System
2 12 (15.38%) Analytical Skills
3 9 (11.54%) Thin Client
3 9 (11.54%) Fat Client
4 7 (8.97%) Blackberry
5 3 (3.85%) IVR
6 2 (2.56%) iSeries
6 2 (2.56%) CMDB
7 1 (1.28%) PMI
7 1 (1.28%) Client/Server
7 1 (1.28%) GIS
7 1 (1.28%) Computer Science
7 1 (1.28%) PDA
7 1 (1.28%) Enterprise Software
Operating Systems
1 22 (28.21%) Windows
2 19 (24.36%) Windows Server 2008
3 7 (8.97%) Windows Server 2003
3 7 (8.97%) Windows 7
4 6 (7.69%) UNIX
5 1 (1.28%) Apple iOS
5 1 (1.28%) Android
5 1 (1.28%) Windows 8
5 1 (1.28%) Windows Phone
Processes & Methodologies
1 69 (88.46%) ITIL
2 55 (70.51%) Service Management
3 22 (28.21%) Service Delivery
4 19 (24.36%) Change Management
5 17 (21.79%) Problem Management
5 17 (21.79%) Release Management
6 14 (17.95%) ITIL V3
7 12 (15.38%) Stakeholder Management
8 8 (10.26%) Disaster Recovery
8 8 (10.26%) PRINCE2
9 7 (8.97%) BCP
9 7 (8.97%) Project Management
9 7 (8.97%) Business Continuity
9 7 (8.97%) Performance Management
9 7 (8.97%) Line Management
9 7 (8.97%) Business Continuity Planning
10 6 (7.69%) Change Control
11 4 (5.13%) Matrix Management
11 4 (5.13%) Data Mapping
11 4 (5.13%) Incident Management
Programming Languages
1 13 (16.67%) Java
1 13 (16.67%) SQL
2 9 (11.54%) C#
3 8 (10.26%) VBA
3 8 (10.26%) VB
4 4 (5.13%) XPath
4 4 (5.13%) Shell Script
4 4 (5.13%) T-SQL
4 4 (5.13%) PL/SQL
4 4 (5.13%) XQuery
5 1 (1.28%) C
5 1 (1.28%) JavaScript
5 1 (1.28%) VB.NET
Qualifications
1 20 (25.64%) ITIL Certification
2 18 (23.08%) Degree
3 1 (1.28%) Microsoft Certification
3 1 (1.28%) A+ Certification
3 1 (1.28%) PMI Certification
3 1 (1.28%) MCP
3 1 (1.28%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (5.13%) ISO/IEC 20000
1 4 (5.13%) RosettaNet
1 4 (5.13%) SLA
2 1 (1.28%) ISO 9000
2 1 (1.28%) QA
2 1 (1.28%) ISO/IEC 27001
System Software
1 12 (15.38%) XenApp
2 10 (12.82%) Active Directory
3 7 (8.97%) Hyper-V
4 6 (7.69%) VMware Infrastructure
4 6 (7.69%) NLBS
4 6 (7.69%) Xen
5 1 (1.28%) Oracle RAC
5 1 (1.28%) VMware ESXi
Systems Management
1 6 (7.69%) WSUS
2 5 (6.41%) Tivoli Storage Manager
3 3 (3.85%) Unicenter
4 1 (1.28%) Oracle RMAN
4 1 (1.28%) SCCM
4 1 (1.28%) Data Guard
Vendors
1 29 (37.18%) Microsoft
2 20 (25.64%) Citrix
3 13 (16.67%) Oracle
3 13 (16.67%) NetApp
4 11 (14.10%) Remedy
5 8 (10.26%) EMC
6 7 (8.97%) CheckPoint
6 7 (8.97%) Cisco
7 6 (7.69%) VMware
8 5 (6.41%) Computacenter
9 4 (5.13%) Blue Martini
9 4 (5.13%) SAP
9 4 (5.13%) BMC
10 3 (3.85%) CA
11 2 (2.56%) Siemens
11 2 (2.56%) Intel
12 1 (1.28%) Avaya
12 1 (1.28%) Peregrine
12 1 (1.28%) HP
12 1 (1.28%) IBM
Huntingdon, Cambridgeshire
Senitor Associates
Salary: £35000 - £44000 per annum + Benefits
Posted: 2 days ago
Hatfield, Hertfordshire
JM
Salary: £60000 - £75000 per annum + Benefits
Posted: 2 days ago
Chelmsford, Essex
Ashdown IT
Salary: £23000 - £30000 per annum + pension, bonus, healthcare, gym
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £50000 - £55000 per annum + + Benefits
Posted: 3 days ago
Peterborough, Cambridgeshire
Kyna Associates
Salary: £40000 - £50000 Per Annum 10% bonus plus comprehensive benef
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £65000 - £75000 per annum + + Bonus (10-15k) + Car + Bens
Posted: 4 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: comprehensive benefits scheme
Posted: 9 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 12 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £45000 - £60000 per annum + Benefits
Posted: 12 days ago
Bedfordshire
Edward Carter Solutions
Salary: £35,000 - £44,000 DOE + Excellent Benefits
Posted: 17 days ago