The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 238 223 258
Rank change year-on-year
-15 +35
Permanent jobs citing ITSM 28 19 32
As % of all permanent IT jobs located in the East of England 0.37% 0.27% 0.35%
As % of the Processes & Methodologies category 0.46% 0.34% 0.47%
Number of salaries quoted 22 15 26
Average salary £32,500 £40,000 £42,500
Average salary % change year-on-year
-18.75% -5.88%
90% offered a salary of more than £27,500 £28,200 £32,500
10% offered a salary of more than £55,000 £68,250 £50,000
UK excluding London average salary £40,000 £42,500 £40,000
% change year-on-year
-5.88% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6038 5572 6853
As % of all permanent IT jobs located in the East of England 79.61% 78.06% 75.72%
Number of salaries quoted 4813 4725 5808
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £67,500 £60,000 £65,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 19 September 2014.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -8 10 £36,000 -10.00% 8
Cambridgeshire +3 9 £27,500 -35.29%
Essex +9 7 £55,000 -26.66% 1
Bedfordshire -16 2 £36,250 +20.83%
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 19 September 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 65 (78.31%) ITIL
2 50 (60.24%) Service Management
3 34 (40.96%) Windows
4 33 (39.76%) Citrix
5 27 (32.53%) NetApp
5 27 (32.53%) XenApp
6 26 (31.33%) Windows Server 2008
7 24 (28.92%) Problem Management
8 20 (24.10%) Management Information System
8 20 (24.10%) MS Excel
9 19 (22.89%) MS Exchange
9 19 (22.89%) MS Office
9 19 (22.89%) Microsoft
9 19 (22.89%) Service Delivery
9 19 (22.89%) assyst
9 19 (22.89%) Exchange Server 2010
9 19 (22.89%) Exchange Server 2013
10 16 (19.28%) ITIL Certification
11 15 (18.07%) MS Visio
11 15 (18.07%) SLA
11 15 (18.07%) MS PowerPoint
11 15 (18.07%) ITIL V3
11 15 (18.07%) Incident Management
12 13 (15.66%) Change Management
13 12 (14.46%) Process Management
13 12 (14.46%) Remedy
13 12 (14.46%) Remedy ITSM
13 12 (14.46%) Root Cause Analysis
14 11 (13.25%) Degree
14 11 (13.25%) Project Management

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 19 September 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 19 (22.89%) MS Exchange
1 19 (22.89%) Exchange Server 2010
1 19 (22.89%) Exchange Server 2013
2 7 (8.43%) SharePoint Server
2 7 (8.43%) Documentum
2 7 (8.43%) BizTalk Server
3 1 (1.20%) iPlanet
3 1 (1.20%) IBM HTTP Server
3 1 (1.20%) Oracle HTTP Server
3 1 (1.20%) WebSphere Application Server
3 1 (1.20%) WebLogic
3 1 (1.20%) IIS
3 1 (1.20%) Apache
3 1 (1.20%) Tomcat
3 1 (1.20%) Tuxedo
3 1 (1.20%) WebSphere
3 1 (1.20%) GlassFish
Applications
1 20 (24.10%) MS Excel
2 19 (22.89%) MS Office
3 15 (18.07%) MS Visio
3 15 (18.07%) MS PowerPoint
Business Applications
1 19 (22.89%) assyst
2 12 (14.46%) Remedy ITSM
Communications & Networking
1 10 (12.05%) Firewall
2 8 (9.64%) LAN
2 8 (9.64%) WAN
2 8 (9.64%) SAN
3 4 (4.82%) IP Telephony
3 4 (4.82%) Network Security
3 4 (4.82%) VoIP
3 4 (4.82%) VPN
4 3 (3.61%) Wi-Fi
5 2 (2.41%) HTTP
6 1 (1.20%) SSL
Database & Business Intelligence
1 3 (3.61%) SQL Server
1 3 (3.61%) Oracle Reports
General
1 8 (9.64%) Law
2 5 (6.02%) Legal
3 4 (4.82%) Publishing
3 4 (4.82%) Multimedia
4 3 (3.61%) Finance
5 1 (1.20%) Telecoms
5 1 (1.20%) Manufacturing
5 1 (1.20%) Local Government
5 1 (1.20%) Marketing
5 1 (1.20%) Banking
5 1 (1.20%) Retail
Job Titles
1 21 (25.30%) Problem Manager
2 14 (16.87%) Service Manager
3 9 (10.84%) Release Manager
4 8 (9.64%) Analyst
5 7 (8.43%) Consultant
5 7 (8.43%) Team Leader
5 7 (8.43%) ITIL Manager
6 6 (7.23%) Operations Team Leader
6 6 (7.23%) Delivery Manager
6 6 (7.23%) Support Analyst
6 6 (7.23%) Services Delivery Manager
7 5 (6.02%) Technical Consultant
7 5 (6.02%) Developer
8 4 (4.82%) Coordinator
8 4 (4.82%) Desktop Support
8 4 (4.82%) Service Desk Manager
8 4 (4.82%) Remedy Developer
8 4 (4.82%) Technical Manager
9 3 (3.61%) Technical Services Manager
9 3 (3.61%) Desktop Analyst
Libraries, Frameworks & Software Standards
1 8 (9.64%) .NET
2 4 (4.82%) ASP.NET
3 1 (1.20%) WebSphere MQ
3 1 (1.20%) Middleware
3 1 (1.20%) WebSphere Message Broker
3 1 (1.20%) J2EE
Miscellaneous
1 20 (24.10%) Management Information System
2 10 (12.05%) Analytical Skills
3 4 (4.82%) Handset
3 4 (4.82%) CMDB
4 2 (2.41%) iSeries
4 2 (2.41%) NHS
5 1 (1.20%) Open Source
Operating Systems
1 34 (40.96%) Windows
2 26 (31.33%) Windows Server 2008
3 4 (4.82%) Windows 7
4 3 (3.61%) UNIX
5 1 (1.20%) Solaris
5 1 (1.20%) Windows 2000
5 1 (1.20%) Windows Server 2003
Processes & Methodologies
1 65 (78.31%) ITIL
2 50 (60.24%) Service Management
3 24 (28.92%) Problem Management
4 19 (22.89%) Service Delivery
5 15 (18.07%) ITIL V3
5 15 (18.07%) Incident Management
6 13 (15.66%) Change Management
7 12 (14.46%) Process Management
7 12 (14.46%) Root Cause Analysis
8 11 (13.25%) Project Management
9 9 (10.84%) Release Management
10 8 (9.64%) ITIL V2
10 8 (9.64%) Continuous Improvement
11 6 (7.23%) Business Analysis
11 6 (7.23%) User Acceptance Testing
11 6 (7.23%) Line Management
12 4 (4.82%) Trend Analysis
12 4 (4.82%) Change Control
12 4 (4.82%) Business Continuity Planning
12 4 (4.82%) Business Continuity
Programming Languages
1 11 (13.25%) SQL
2 8 (9.64%) Java
3 7 (8.43%) ABAP
4 4 (4.82%) VBA
4 4 (4.82%) C#
4 4 (4.82%) VB
4 4 (4.82%) VB.NET
5 1 (1.20%) Jython
Qualifications
1 16 (19.28%) ITIL Certification
2 11 (13.25%) Degree
3 7 (8.43%) ITIL Foundation Certificate
4 2 (2.41%) Cisco Certification
5 1 (1.20%) CCIE
5 1 (1.20%) CCNP
5 1 (1.20%) SC Cleared
5 1 (1.20%) DV Cleared
5 1 (1.20%) Security Cleared
Quality Assurance & Compliance
1 15 (18.07%) SLA
2 2 (2.41%) QA
System Software
1 27 (32.53%) XenApp
2 5 (6.02%) Active Directory
3 1 (1.20%) Oracle RAC
Systems Management
1 4 (4.82%) SolarWinds Orion
2 1 (1.20%) Tivoli
2 1 (1.20%) BMC Performance Manager
Vendors
1 33 (39.76%) Citrix
2 27 (32.53%) NetApp
3 19 (22.89%) Microsoft
4 12 (14.46%) Remedy
5 11 (13.25%) EMC
6 8 (9.64%) Oracle
6 8 (9.64%) SAP
7 6 (7.23%) BMC
8 4 (4.82%) Fortinet
8 4 (4.82%) SolarWinds
8 4 (4.82%) Aruba
8 4 (4.82%) Cisco
8 4 (4.82%) HP
8 4 (4.82%) Dell
8 4 (4.82%) Mitel
9 3 (3.61%) Computacenter
9 3 (3.61%) Meru Networks
10 2 (2.41%) Intel
11 1 (1.20%) IBM
11 1 (1.20%) JBoss
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £24,000 to £27,000 per annum
Posted: 12 hours ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Package
Posted: 2 days ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Salary
Posted: 2 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 2 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 2 days ago
Hertfordshire
Polar Recruitment
Salary: £60000 - £65000 per annum + + Car + Benefits
Posted: 4 days ago
Hertfordshire
Polar Recruitment
Salary: £70000 - £75000 per annum + + Car + Bonus + Benefits
Posted: 4 days ago
Harlow, Essex
Harlow Council
Posted: 5 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 21 days ago