The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 225 247 246
Rank change year-on-year
+22 -1
Permanent jobs citing ITSM 28 9 32
As % of all permanent IT jobs located in the East of England 0.35% 0.12% 0.36%
As % of the Processes & Methodologies category 0.45% 0.16% 0.48%
Number of salaries quoted 25 7 24
Average salary £35,000 £30,000 £42,500
Average salary % change year-on-year
+16.66% -29.41%
90% offered a salary of more than £27,500 £28,000 £33,250
10% offered a salary of more than £55,000 £76,000 £46,050
UK excluding London average salary £41,000 £42,500 £40,000
% change year-on-year
-3.52% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6222 5621 6663
As % of all permanent IT jobs located in the East of England 78.74% 76.96% 74.84%
Number of salaries quoted 5014 4726 5650
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £67,500 £60,000 £62,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 22 August 2014.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +15 11 £55,000 -27.86%
Cambridgeshire +5 11 £27,500 -35.29% 1
Hertfordshire -3 4 £34,500 +15.00% 5
Bedfordshire -7 2 £36,250 +29.46%
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 22 August 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 70 (85.37%) ITIL
2 51 (62.20%) Service Management
3 40 (48.78%) Windows
4 38 (46.34%) Citrix
5 32 (39.02%) NetApp
5 32 (39.02%) XenApp
6 31 (37.80%) Windows Server 2008
7 29 (35.37%) Problem Management
8 24 (29.27%) assyst
8 24 (29.27%) MS Exchange
8 24 (29.27%) Exchange Server 2010
8 24 (29.27%) Exchange Server 2013
9 21 (25.61%) MS Excel
10 20 (24.39%) Management Information System
10 20 (24.39%) ITIL V3
11 19 (23.17%) Service Delivery
11 19 (23.17%) Microsoft
12 18 (21.95%) MS Office
13 17 (20.73%) ITIL Certification
14 16 (19.51%) SLA
15 15 (18.29%) MS Visio
15 15 (18.29%) Incident Management
15 15 (18.29%) MS PowerPoint
15 15 (18.29%) Root Cause Analysis
16 13 (15.85%) Change Management
16 13 (15.85%) EMC
16 13 (15.85%) Degree
17 12 (14.63%) Process Management
18 11 (13.41%) Project Management
18 11 (13.41%) SQL

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 22 August 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 24 (29.27%) MS Exchange
1 24 (29.27%) Exchange Server 2010
1 24 (29.27%) Exchange Server 2013
2 7 (8.54%) Documentum
2 7 (8.54%) BizTalk Server
2 7 (8.54%) SharePoint Server
3 1 (1.22%) GlassFish
3 1 (1.22%) Apache
3 1 (1.22%) Tomcat
3 1 (1.22%) Tuxedo
3 1 (1.22%) WebSphere Application Server
3 1 (1.22%) WebLogic
3 1 (1.22%) IIS
3 1 (1.22%) iPlanet
3 1 (1.22%) Oracle HTTP Server
3 1 (1.22%) WebSphere
3 1 (1.22%) IBM HTTP Server
Applications
1 21 (25.61%) MS Excel
2 18 (21.95%) MS Office
3 15 (18.29%) MS Visio
3 15 (18.29%) MS PowerPoint
Business Applications
1 24 (29.27%) assyst
2 10 (12.20%) Remedy ITSM
Communications & Networking
1 10 (12.20%) SAN
1 10 (12.20%) Firewall
2 8 (9.76%) LAN
2 8 (9.76%) WAN
3 4 (4.88%) IP Telephony
3 4 (4.88%) VoIP
3 4 (4.88%) VPN
3 4 (4.88%) Network Security
4 3 (3.66%) Wi-Fi
5 2 (2.44%) HTTP
6 1 (1.22%) SSL
Database & Business Intelligence
1 3 (3.66%) SQL Server
1 3 (3.66%) Oracle Reports
General
1 8 (9.76%) Law
2 5 (6.10%) Legal
2 5 (6.10%) Publishing
3 4 (4.88%) Finance
3 4 (4.88%) Multimedia
4 1 (1.22%) Local Government
4 1 (1.22%) Marketing
4 1 (1.22%) Banking
4 1 (1.22%) Retail
4 1 (1.22%) Manufacturing
4 1 (1.22%) Telecoms
Job Titles
1 26 (31.71%) Problem Manager
2 14 (17.07%) Service Manager
3 10 (12.20%) ITIL Manager
4 9 (10.98%) Release Manager
5 8 (9.76%) Team Leader
6 7 (8.54%) Analyst
6 7 (8.54%) Support Analyst
7 6 (7.32%) Delivery Manager
7 6 (7.32%) Consultant
7 6 (7.32%) Services Delivery Manager
7 6 (7.32%) Operations Team Leader
8 5 (6.10%) Technical Consultant
9 4 (4.88%) Desktop Support
9 4 (4.88%) Coordinator
9 4 (4.88%) Desktop Analyst
9 4 (4.88%) Service Desk Manager
9 4 (4.88%) Technical Manager
9 4 (4.88%) Desktop Support Analyst
10 3 (3.66%) IT Services Manager
10 3 (3.66%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 8 (9.76%) .NET
2 4 (4.88%) ASP.NET
3 1 (1.22%) WebSphere Message Broker
3 1 (1.22%) J2EE
3 1 (1.22%) WebSphere MQ
3 1 (1.22%) Middleware
Miscellaneous
1 20 (24.39%) Management Information System
2 4 (4.88%) Handset
3 2 (2.44%) NHS
3 2 (2.44%) iSeries
4 1 (1.22%) Open Source
Operating Systems
1 40 (48.78%) Windows
2 31 (37.80%) Windows Server 2008
3 4 (4.88%) Windows 7
4 3 (3.66%) UNIX
5 1 (1.22%) Solaris
5 1 (1.22%) Windows 2000
5 1 (1.22%) Windows Server 2003
Processes & Methodologies
1 70 (85.37%) ITIL
2 51 (62.20%) Service Management
3 29 (35.37%) Problem Management
4 20 (24.39%) ITIL V3
5 19 (23.17%) Service Delivery
6 15 (18.29%) Incident Management
6 15 (18.29%) Root Cause Analysis
7 13 (15.85%) Change Management
8 12 (14.63%) Process Management
9 11 (13.41%) Project Management
10 10 (12.20%) ITIL V2
11 9 (10.98%) Release Management
12 8 (9.76%) Continuous Improvement
13 6 (7.32%) Business Analysis
14 5 (6.10%) User Acceptance Testing
15 4 (4.88%) BCP
15 4 (4.88%) Stakeholder Management
15 4 (4.88%) Disaster Recovery
15 4 (4.88%) Risk Management
15 4 (4.88%) Business Continuity
Programming Languages
1 11 (13.41%) SQL
2 8 (9.76%) Java
3 7 (8.54%) ABAP
4 4 (4.88%) VBA
4 4 (4.88%) C#
4 4 (4.88%) VB
4 4 (4.88%) VB.NET
5 1 (1.22%) Jython
Qualifications
1 17 (20.73%) ITIL Certification
2 13 (15.85%) Degree
3 7 (8.54%) ITIL Foundation Certificate
4 2 (2.44%) Cisco Certification
5 1 (1.22%) SC Cleared
5 1 (1.22%) DV Cleared
5 1 (1.22%) Security Cleared
5 1 (1.22%) CCIE
5 1 (1.22%) CCNP
Quality Assurance & Compliance
1 16 (19.51%) SLA
2 2 (2.44%) QA
System Software
1 32 (39.02%) XenApp
2 6 (7.32%) Active Directory
3 1 (1.22%) Oracle RAC
Systems Management
1 4 (4.88%) SolarWinds Orion
2 1 (1.22%) BMC Performance Manager
2 1 (1.22%) Tivoli
Vendors
1 38 (46.34%) Citrix
2 32 (39.02%) NetApp
3 19 (23.17%) Microsoft
4 13 (15.85%) EMC
5 10 (12.20%) Remedy
6 8 (9.76%) SAP
6 8 (9.76%) Oracle
7 4 (4.88%) Mitel
7 4 (4.88%) Fortinet
7 4 (4.88%) HP
7 4 (4.88%) Dell
7 4 (4.88%) Cisco
7 4 (4.88%) SolarWinds
7 4 (4.88%) Aruba
8 3 (3.66%) Meru Networks
9 2 (2.44%) Intel
9 2 (2.44%) BMC
10 1 (1.22%) JBoss
10 1 (1.22%) Red Hat
10 1 (1.22%) NetIQ
Hertfordshire
Polar Recruitment
Salary: £70000 - £75000 per annum + + Car + Bonus + Benefits
Posted: 2 hours ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: Yesterday
Berkhamsted
Interquest - IQ ESM
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: Yesterday
Hertfordshire
Polar Recruitment
Salary: £60000 - £65000 per annum + + Car + Benefits
Posted: 4 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 15 days ago