The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 236 217 235
Rank change year-on-year
-19 +18
Permanent jobs citing ITSM 27 24 44
As % of all permanent IT jobs located in the East of England 0.35% 0.34% 0.48%
As % of the Processes & Methodologies category 0.43% 0.44% 0.63%
Number of salaries quoted 17 15 31
Average salary £35,000 £40,000 £42,500
Average salary % change year-on-year
-12.50% -5.88%
90% offered a salary of more than £26,400 £28,000 £30,712
10% offered a salary of more than £52,000 £52,500 £50,000
UK excluding London average salary £37,500 £45,000 £39,469
% change year-on-year
-16.66% +14.01%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6251 5506 6992
As % of all permanent IT jobs located in the East of England 80.14% 78.51% 75.64%
Number of salaries quoted 4940 4578 5919
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,000 £29,733 £29,500
10% offered a salary of more than £67,500 £60,000 £62,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 21 October 2014.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -9 14 £45,000 +12.50% 4
Essex 0 5 £35,000 +29.62% 2
Cambridgeshire -12 5 £27,500 +12.24% 2
Bedfordshire -13 2 £36,250 +20.83%
Suffolk +2 1 £50,000 -50.00%
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 21 October 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 52 (68.42%) ITIL
2 48 (63.16%) Service Management
3 23 (30.26%) Citrix
4 22 (28.95%) Windows
5 21 (27.63%) Management Information System
6 19 (25.00%) Service Delivery
7 18 (23.68%) MS Office
7 18 (23.68%) Microsoft
8 17 (22.37%) MS Excel
8 17 (22.37%) NetApp
8 17 (22.37%) Problem Management
8 17 (22.37%) XenApp
8 17 (22.37%) Windows Server 2008
9 16 (21.05%) Incident Management
9 16 (21.05%) MS PowerPoint
10 15 (19.74%) MS Visio
11 14 (18.42%) ITIL Certification
12 13 (17.11%) SQL
13 12 (15.79%) Analytical Skills
14 11 (14.47%) Remedy ITSM
14 11 (14.47%) Root Cause Analysis
14 11 (14.47%) SLA
14 11 (14.47%) Change Management
14 11 (14.47%) Remedy
15 10 (13.16%) BMC
15 10 (13.16%) Project Management
15 10 (13.16%) Process Management
15 10 (13.16%) Firewall
15 10 (13.16%) MS Exchange
15 10 (13.16%) Exchange Server 2013

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 21 October 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 10 (13.16%) MS Exchange
1 10 (13.16%) Exchange Server 2013
1 10 (13.16%) Exchange Server 2010
2 5 (6.58%) BizTalk Server
2 5 (6.58%) Documentum
2 5 (6.58%) SharePoint Server
3 1 (1.32%) IBM HTTP Server
3 1 (1.32%) JBoss
3 1 (1.32%) Apache
3 1 (1.32%) Tomcat
3 1 (1.32%) Tuxedo
3 1 (1.32%) WebSphere Application Server
3 1 (1.32%) WebLogic
3 1 (1.32%) IIS
3 1 (1.32%) Oracle HTTP Server
3 1 (1.32%) iPlanet
3 1 (1.32%) GlassFish
3 1 (1.32%) WebSphere
Applications
1 18 (23.68%) MS Office
2 17 (22.37%) MS Excel
3 16 (21.05%) MS PowerPoint
4 15 (19.74%) MS Visio
Business Applications
1 11 (14.47%) Remedy ITSM
2 9 (11.84%) assyst
Communications & Networking
1 10 (13.16%) Firewall
2 5 (6.58%) WAN
2 5 (6.58%) LAN
3 4 (5.26%) VPN
4 3 (3.95%) IP Telephony
4 3 (3.95%) Wi-Fi
4 3 (3.95%) VoIP
4 3 (3.95%) SAN
4 3 (3.95%) Network Security
5 2 (2.63%) HTTP
6 1 (1.32%) SMS
6 1 (1.32%) TCP/IP
6 1 (1.32%) DNS
6 1 (1.32%) SSL
Database & Business Intelligence
1 2 (2.63%) Oracle Reports
General
1 8 (10.53%) Law
2 7 (9.21%) Finance
3 4 (5.26%) Legal
3 4 (5.26%) Publishing
4 2 (2.63%) Telecoms
4 2 (2.63%) Multimedia
4 2 (2.63%) Banking
4 2 (2.63%) Retail
5 1 (1.32%) Manufacturing
5 1 (1.32%) Local Government
5 1 (1.32%) Retail Banking
5 1 (1.32%) Marketing
Job Titles
1 14 (18.42%) Problem Manager
2 13 (17.11%) Service Manager
3 11 (14.47%) Team Leader
4 8 (10.53%) Consultant
5 6 (7.89%) Operations Team Leader
5 6 (7.89%) Developer
5 6 (7.89%) Release Manager
6 5 (6.58%) Services Delivery Manager
6 5 (6.58%) Remedy Developer
6 5 (6.58%) Delivery Manager
6 5 (6.58%) ITIL Manager
6 5 (6.58%) Analyst
6 5 (6.58%) Technical Consultant
7 4 (5.26%) Service Desk Team Leader
7 4 (5.26%) Coordinator
7 4 (5.26%) Service Desk Manager
7 4 (5.26%) Technical Manager
8 3 (3.95%) Technical Services Manager
8 3 (3.95%) Support Engineer
8 3 (3.95%) Service Analyst
Libraries, Frameworks & Software Standards
1 6 (7.89%) .NET
2 2 (2.63%) HTML
2 2 (2.63%) ASP.NET
3 1 (1.32%) XML
3 1 (1.32%) J2EE
3 1 (1.32%) WebSphere MQ
3 1 (1.32%) Middleware
3 1 (1.32%) WebSphere Message Broker
3 1 (1.32%) JSON
Miscellaneous
1 21 (27.63%) Management Information System
2 12 (15.79%) Analytical Skills
3 6 (7.89%) CMDB
4 3 (3.95%) Handset
5 2 (2.63%) iSeries
5 2 (2.63%) NHS
6 1 (1.32%) Open Source
Operating Systems
1 22 (28.95%) Windows
2 17 (22.37%) Windows Server 2008
3 4 (5.26%) UNIX
4 2 (2.63%) Windows 7
5 1 (1.32%) Solaris
5 1 (1.32%) Linux
5 1 (1.32%) Windows 2000
5 1 (1.32%) Windows Server 2003
Processes & Methodologies
1 52 (68.42%) ITIL
2 48 (63.16%) Service Management
3 19 (25.00%) Service Delivery
4 17 (22.37%) Problem Management
5 16 (21.05%) Incident Management
6 11 (14.47%) Root Cause Analysis
6 11 (14.47%) Change Management
7 10 (13.16%) Project Management
7 10 (13.16%) Process Management
8 8 (10.53%) ITIL V3
8 8 (10.53%) Continuous Improvement
9 6 (7.89%) Line Management
9 6 (7.89%) Change Control
9 6 (7.89%) Release Management
10 4 (5.26%) Trend Analysis
10 4 (5.26%) Risk Management
11 3 (3.95%) Business Continuity
11 3 (3.95%) Stakeholder Management
11 3 (3.95%) GAP Analysis
11 3 (3.95%) Disaster Recovery
Programming Languages
1 13 (17.11%) SQL
2 7 (9.21%) Java
3 5 (6.58%) ABAP
4 4 (5.26%) VBA
5 2 (2.63%) VB
5 2 (2.63%) VB.NET
5 2 (2.63%) C#
6 1 (1.32%) Jython
6 1 (1.32%) Shell Script
6 1 (1.32%) PowerShell
Qualifications
1 14 (18.42%) ITIL Certification
2 8 (10.53%) Degree
3 7 (9.21%) ITIL Foundation Certificate
4 1 (1.32%) CCIE
4 1 (1.32%) Cisco Certification
4 1 (1.32%) Sun Certification
4 1 (1.32%) SC Cleared
4 1 (1.32%) DV Cleared
4 1 (1.32%) Security Cleared
Quality Assurance & Compliance
1 11 (14.47%) SLA
2 2 (2.63%) QA
System Software
1 17 (22.37%) XenApp
2 6 (7.89%) Active Directory
3 1 (1.32%) Oracle RAC
Systems Management
1 3 (3.95%) SolarWinds Orion
2 1 (1.32%) Tivoli
2 1 (1.32%) Puppet
2 1 (1.32%) Opscode Chef
2 1 (1.32%) BMC Performance Manager
Vendors
1 23 (30.26%) Citrix
2 18 (23.68%) Microsoft
3 17 (22.37%) NetApp
4 11 (14.47%) Remedy
5 10 (13.16%) BMC
6 8 (10.53%) EMC
7 6 (7.89%) SAP
7 6 (7.89%) Oracle
8 4 (5.26%) Computacenter
9 3 (3.95%) Mitel
9 3 (3.95%) HP
9 3 (3.95%) Dell
9 3 (3.95%) Cisco
9 3 (3.95%) Aruba
9 3 (3.95%) SolarWinds
9 3 (3.95%) Fortinet
9 3 (3.95%) Meru Networks
10 2 (2.63%) Intel
11 1 (1.32%) IBM
11 1 (1.32%) NetIQ
Hertfordshire
Volaris Exec
Salary: £120000 - £160000 per annum + 20% bonus + excellent bens
Posted: Yesterday
Essex
FIRST POINT IT RESOURCING
Salary: £30000 - £40000 per annum + Bonus + Benefits
Posted: 4 days ago
St. Albans, Hertfordshire
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 4 days ago
Peterborough, Cambridgeshire
Kelway Ltd
Salary: From £26,000 to £29,000 per annum
Posted: 6 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 7 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 7 days ago