ITSM Jobs in the East of England

IT Service Management (ITSM)
England > East of England

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 151 165 151
Rank change year-on-year +14 -14 -21
Permanent jobs citing ITSM 76 75 127
As % of all permanent jobs advertised in the East of England 1.26% 1.36% 2.00%
As % of the Processes & Methodologies category 1.55% 1.43% 2.11%
Number of salaries quoted 55 38 95
10th Percentile £25,750 - £27,900
25th Percentile £29,000 £29,000 £28,500
Median annual salary (50th Percentile) £35,000 £32,250 £35,000
Median % change year-on-year +8.53% -7.86% -6.67%
75th Percentile £52,500 £53,000 £65,000
90th Percentile £58,750 £80,375 £71,000
England median annual salary £50,000 £50,950 £49,500
% change year-on-year -1.86% +2.93% -

All Process and Methodology Skills
East of England

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 4,910 5,252 6,026
As % of all permanent jobs advertised in the East of England 81.17% 95.01% 94.87%
Number of salaries quoted 3,668 2,266 2,692
10th Percentile £25,809 £27,750 £28,000
25th Percentile £32,500 £38,000 £36,250
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% -
75th Percentile £65,000 £70,000 £65,000
90th Percentile £76,250 £85,000 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing ITSM in the East of England.

Salary trend for ITSM in the East of England

ITSM
Salary Histogram in the East of England

Salary distribution for jobs citing ITSM in the East of England over the 6 months to 27 April 2024.

Salary histogram for ITSM in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +13 27 £32,000 +6.67% 6
Bedfordshire +46 16 £32,000 -5.88% 1
Norfolk - 15 £50,000 -
Hertfordshire +16 11 £50,000 -9.09% 14
Suffolk -5 4 - -
Essex +5 3 £32,000 -8.57% 1
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (28.95%) Microsoft Exchange
2 7 (9.21%) SharePoint
3 2 (2.63%) Skype for Business
4 1 (1.32%) Apache
4 1 (1.32%) WebLogic
Applications
1 9 (11.84%) Microsoft Office
2 8 (10.53%) Microsoft Excel
Business Applications
1 2 (2.63%) Remedy ITSM
2 1 (1.32%) Oracle Applications
Cloud Services
1 25 (32.89%) Microsoft 365
2 14 (18.42%) Azure
3 5 (6.58%) Entra ID
4 3 (3.95%) Power Platform
5 2 (2.63%) Mimecast
5 2 (2.63%) OneDrive
5 2 (2.63%) WhatsApp
6 1 (1.32%) Miro
Communications & Networking
1 10 (13.16%) VoIP
2 6 (7.89%) Firewall
3 2 (2.63%) DHCP
3 2 (2.63%) DNS
3 2 (2.63%) Skype
3 2 (2.63%) TCP/IP
3 2 (2.63%) VPN
3 2 (2.63%) WebEx
4 1 (1.32%) Internet
4 1 (1.32%) PSTN
4 1 (1.32%) Wireless
Database & Business Intelligence
1 3 (3.95%) Oracle Database
1 3 (3.95%) Oracle Database 12c
1 3 (3.95%) Power BI
2 2 (2.63%) Crystal Reports
3 1 (1.32%) Amazon QuickSight
3 1 (1.32%) Oracle Database 11g
3 1 (1.32%) Oracle9i Database
3 1 (1.32%) OrientDB
3 1 (1.32%) PostgreSQL
3 1 (1.32%) Relational Database
3 1 (1.32%) Tableau
Development Applications
1 2 (2.63%) JIRA
2 1 (1.32%) Git
2 1 (1.32%) JMeter
2 1 (1.32%) Selenium
General
1 34 (44.74%) Social Skills
2 16 (21.05%) Analytical Skills
3 7 (9.21%) Organisational Skills
4 5 (6.58%) Aerospace
4 5 (6.58%) Agriculture
4 5 (6.58%) Inclusion and Diversity
4 5 (6.58%) Influencing Skills
5 3 (3.95%) Legal
5 3 (3.95%) Public Sector
5 3 (3.95%) Retail
6 1 (1.32%) Finance
6 1 (1.32%) Law
6 1 (1.32%) Local Government
6 1 (1.32%) Manufacturing
6 1 (1.32%) Marketing
Job Titles
1 21 (27.63%) Analyst
2 13 (17.11%) IT Analyst
3 10 (13.16%) Infrastructure Manager
3 10 (13.16%) Infrastructure Operations Manager
3 10 (13.16%) Lead
3 10 (13.16%) Operations Manager
4 9 (11.84%) IT Support
4 9 (11.84%) Support Analyst
5 7 (9.21%) Service Analyst
6 6 (7.89%) Development Manager
6 6 (7.89%) IT Support Analyst
6 6 (7.89%) Service Desk Team Leader
6 6 (7.89%) Team Leader
7 5 (6.58%) 1st Line Support
7 5 (6.58%) IT Operations Analyst
7 5 (6.58%) Operations Analyst
7 5 (6.58%) Service Operations Analyst
8 4 (5.26%) 1st Line Support Analyst
8 4 (5.26%) 2nd Line Engineer
8 4 (5.26%) Service Management Team Leader
Libraries, Frameworks & Software Standards
1 1 (1.32%) J2EE
1 1 (1.32%) Oracle GoldenGate
Miscellaneous
1 8 (10.53%) Management Information System
2 4 (5.26%) Smartphone
3 2 (2.63%) Enterprise Software
3 2 (2.63%) Team-Oriented Environment
4 1 (1.32%) Clustering
4 1 (1.32%) Data Centre
4 1 (1.32%) Driving Licence
Operating Systems
1 19 (25.00%) Windows
2 9 (11.84%) Windows 10
3 4 (5.26%) Apple iOS
3 4 (5.26%) Windows Server
4 3 (3.95%) Android
4 3 (3.95%) Linux
4 3 (3.95%) Unix
5 2 (2.63%) Mac OS
5 2 (2.63%) Mac OS X
5 2 (2.63%) Windows 7
6 1 (1.32%) Solaris
Processes & Methodologies
1 51 (67.11%) ITIL
2 38 (50.00%) Service Management
3 29 (38.16%) Problem-Solving
4 23 (30.26%) Customer Service
5 19 (25.00%) Incident Management
6 17 (22.37%) Service Delivery
7 9 (11.84%) Agile
7 9 (11.84%) Process Improvement
8 7 (9.21%) Resource Allocation
8 7 (9.21%) Stakeholder Management
9 6 (7.89%) Asset Management
9 6 (7.89%) Computer Science
9 6 (7.89%) People Management
10 5 (6.58%) Change Management
10 5 (6.58%) Major Incident Management
10 5 (6.58%) Time Management
11 4 (5.26%) Chat Support
11 4 (5.26%) Coaching
11 4 (5.26%) Requirements Gathering
11 4 (5.26%) User Experience
Programming Languages
1 6 (7.89%) SQL
2 3 (3.95%) PL/SQL
3 2 (2.63%) PowerShell
4 1 (1.32%) C++
4 1 (1.32%) ProC
Qualifications
1 10 (13.16%) Degree
2 9 (11.84%) Microsoft Certification
3 6 (7.89%) BPSS Clearance
4 4 (5.26%) ITIL Foundation Certificate
5 3 (3.95%) Computer Science Degree
5 3 (3.95%) DV Cleared
5 3 (3.95%) Security Cleared
6 2 (2.63%) A+ Certification
6 2 (2.63%) Azure Certification
6 2 (2.63%) CCNA
6 2 (2.63%) CCNP
6 2 (2.63%) Cisco Certification
6 2 (2.63%) ITIL Certification
6 2 (2.63%) MCP
6 2 (2.63%) MCSE
6 2 (2.63%) Network+ Certification
6 2 (2.63%) PRINCE2 Practitioner
6 2 (2.63%) SC Cleared
7 1 (1.32%) BC Cleared
7 1 (1.32%) ISTQB
Quality Assurance & Compliance
1 6 (7.89%) SLA
2 4 (5.26%) QA
3 1 (1.32%) ISO/IEC 27001
3 1 (1.32%) SOC 2
System Software
1 16 (21.05%) Active Directory
2 12 (15.79%) Hyper-V
3 3 (3.95%) Terminal Services
4 2 (2.63%) VMware Infrastructure
5 1 (1.32%) Oracle RAC
Systems Management
1 8 (10.53%) Microsoft Intune
2 7 (9.21%) SCCM
3 2 (2.63%) Aspera SmartTrack
3 2 (2.63%) WSUS
4 1 (1.32%) Ansible
4 1 (1.32%) Autotask
4 1 (1.32%) Oracle Enterprise Manager
Vendors
1 44 (57.89%) Microsoft
2 13 (17.11%) ServiceNow
3 9 (11.84%) Cisco
4 5 (6.58%) Apple
4 5 (6.58%) Meraki
4 5 (6.58%) VMware
5 3 (3.95%) Oracle
5 3 (3.95%) Salesforce
6 2 (2.63%) Dell
6 2 (2.63%) IFS
6 2 (2.63%) Remedy
6 2 (2.63%) Snow
6 2 (2.63%) WatchGuard
7 1 (1.32%) BT
7 1 (1.32%) Citrix
7 1 (1.32%) Dynatrace
7 1 (1.32%) HP
7 1 (1.32%) Qualys
7 1 (1.32%) Splunk