The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 215 227 235
Rank change year-on-year
+12 +8
Permanent jobs citing ITSM 46 35 29
As % of all permanent IT jobs located in the East of England 0.63% 0.49% 0.35%
As % of the Processes & Methodologies category 0.78% 0.61% 0.45%
Number of salaries quoted 39 30 20
Average salary £50,000 £48,750 £45,000
Average salary % change year-on-year
+2.56% +8.33%
90% offered a salary of more than £30,200 £27,500 £32,800
10% offered a salary of more than £58,000 £55,000 £52,500
UK excluding London average salary £42,500 £42,500 £45,000
% change year-on-year
- -5.55%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5894 5718 6429
As % of all permanent IT jobs located in the East of England 80.63% 80.06% 76.90%
Number of salaries quoted 4691 4635 5509
Average salary £45,000 £43,000 £43,500
Average salary % change year-on-year
+4.65% -1.14%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £70,000 £62,500 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 3 March 2015.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +19 15 £34,000 -40.86% 1
Essex -10 13 £57,000 +11.21% 3
Hertfordshire -10 11 £45,000 +56.52% 6
Bedfordshire +12 7 £57,500 +76.92%
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 3 March 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 65 (78.31%) Service Management
2 53 (63.86%) ITIL
3 29 (34.94%) MS Office
3 29 (34.94%) Microsoft
4 24 (28.92%) Service Delivery
5 22 (26.51%) Windows
6 21 (25.30%) ITIL Certification
7 20 (24.10%) MS Excel
8 17 (20.48%) Active Directory
8 17 (20.48%) Citrix
8 17 (20.48%) Management Information System
8 17 (20.48%) MS PowerPoint
8 17 (20.48%) Analytical Skills
9 16 (19.28%) Windows Server 2008
9 16 (19.28%) Change Management
10 15 (18.07%) MS Exchange
10 15 (18.07%) Release Management
11 14 (16.87%) Degree
11 14 (16.87%) SQL
12 13 (15.66%) Remedy
12 13 (15.66%) Remedy ITSM
13 12 (14.46%) Change Control
14 11 (13.25%) ITIL V3
14 11 (13.25%) LAN
14 11 (13.25%) WAN
14 11 (13.25%) Finance
15 10 (12.05%) Law
15 10 (12.05%) Stakeholder Management
15 10 (12.05%) MS Visio
15 10 (12.05%) NetApp

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 3 March 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 15 (18.07%) MS Exchange
2 9 (10.84%) Exchange Server 2010
2 9 (10.84%) Exchange Server 2013
3 6 (7.23%) Blackberry Enterprise Server
4 5 (6.02%) SharePoint Server
4 5 (6.02%) BizTalk Server
5 1 (1.20%) SAP Portal
5 1 (1.20%) NetWeaver
Applications
1 29 (34.94%) MS Office
2 20 (24.10%) MS Excel
3 17 (20.48%) MS PowerPoint
4 10 (12.05%) MS Visio
Business Applications
1 13 (15.66%) Remedy ITSM
2 9 (10.84%) assyst
3 1 (1.20%) SAP FI
3 1 (1.20%) SAP FI/CO
3 1 (1.20%) SAP CO
Communications & Networking
1 11 (13.25%) LAN
1 11 (13.25%) WAN
2 8 (9.64%) Firewall
3 6 (7.23%) BIG-IP
3 6 (7.23%) MPLS
3 6 (7.23%) DSL
4 2 (2.41%) DNS
4 2 (2.41%) SAN
5 1 (1.20%) TCP/IP
5 1 (1.20%) VPN
5 1 (1.20%) SMS
5 1 (1.20%) WLAN
5 1 (1.20%) iSCSI
5 1 (1.20%) Wi-Fi
General
1 11 (13.25%) Finance
2 10 (12.05%) Law
3 6 (7.23%) Telecoms
4 4 (4.82%) Banking
4 4 (4.82%) Retail
4 4 (4.82%) Legal
4 4 (4.82%) Retail Banking
5 2 (2.41%) Multimedia
6 1 (1.20%) Pharmaceutical
6 1 (1.20%) Publishing
Job Titles
1 25 (30.12%) Analyst
2 14 (16.87%) Team Leader
3 11 (13.25%) Service Manager
4 10 (12.05%) Service Analyst
5 9 (10.84%) Release Manager
6 8 (9.64%) Delivery Manager
7 7 (8.43%) Infrastructure Analyst
7 7 (8.43%) Services Delivery Manager
7 7 (8.43%) IT Services Manager
7 7 (8.43%) Service Desk Team Leader
8 6 (7.23%) Service Management Analyst
9 5 (6.02%) Change Manager
9 5 (6.02%) Remedy Developer
9 5 (6.02%) Change Analyst
9 5 (6.02%) Developer
10 4 (4.82%) Coordinator
10 4 (4.82%) Service Desk Analyst
10 4 (4.82%) ITIL Manager
10 4 (4.82%) Change and Release Manager
11 3 (3.61%) Chief Information Officer
Libraries, Frameworks & Software Standards
1 5 (6.02%) .NET
2 2 (2.41%) HTML
3 1 (1.20%) XML
3 1 (1.20%) WAP
3 1 (1.20%) JSON
3 1 (1.20%) Application Packaging
Miscellaneous
1 17 (20.48%) Management Information System
1 17 (20.48%) Analytical Skills
2 9 (10.84%) Fat Client
2 9 (10.84%) Thin Client
3 7 (8.43%) Blackberry
4 6 (7.23%) CMDB
5 3 (3.61%) IVR
6 2 (2.41%) iSeries
7 1 (1.20%) PDA
7 1 (1.20%) Client/Server
7 1 (1.20%) PMI
Operating Systems
1 22 (26.51%) Windows
2 16 (19.28%) Windows Server 2008
3 9 (10.84%) Windows 7
4 7 (8.43%) Windows Server 2003
5 3 (3.61%) UNIX
6 1 (1.20%) Linux
6 1 (1.20%) Windows 8
6 1 (1.20%) Windows Phone
Processes & Methodologies
1 65 (78.31%) Service Management
2 53 (63.86%) ITIL
3 24 (28.92%) Service Delivery
4 16 (19.28%) Change Management
5 15 (18.07%) Release Management
6 12 (14.46%) Change Control
7 11 (13.25%) ITIL V3
8 10 (12.05%) Stakeholder Management
9 8 (9.64%) Disaster Recovery
10 7 (8.43%) PRINCE2
10 7 (8.43%) Business Continuity
10 7 (8.43%) BCP
10 7 (8.43%) Business Continuity Planning
10 7 (8.43%) Line Management
10 7 (8.43%) Performance Management
10 7 (8.43%) Problem Management
11 6 (7.23%) E-Commerce
12 5 (6.02%) Project Management
12 5 (6.02%) Incident Management
13 4 (4.82%) Matrix Management
Programming Languages
1 14 (16.87%) SQL
2 7 (8.43%) VBA
3 6 (7.23%) Java
4 5 (6.02%) C#
4 5 (6.02%) VB
5 1 (1.20%) Shell Script
5 1 (1.20%) PowerShell
Qualifications
1 21 (25.30%) ITIL Certification
2 14 (16.87%) Degree
3 1 (1.20%) PMI Certification
3 1 (1.20%) MCP
3 1 (1.20%) Microsoft Certification
3 1 (1.20%) A+ Certification
3 1 (1.20%) Sun Certification
Quality Assurance & Compliance
1 5 (6.02%) SLA
2 4 (4.82%) ISO/IEC 20000
3 1 (1.20%) ISO/IEC 27001
3 1 (1.20%) QA
System Software
1 17 (20.48%) Active Directory
2 9 (10.84%) XenApp
3 7 (8.43%) Hyper-V
4 6 (7.23%) Xen
4 6 (7.23%) NLBS
4 6 (7.23%) VMware Infrastructure
5 1 (1.20%) VMware ESXi
Systems Management
1 6 (7.23%) WSUS
2 5 (6.02%) Tivoli Storage Manager
3 3 (3.61%) Unicenter
4 1 (1.20%) SCCM
4 1 (1.20%) Puppet
4 1 (1.20%) Opscode Chef
Vendors
1 29 (34.94%) Microsoft
2 17 (20.48%) Citrix
3 13 (15.66%) Remedy
4 10 (12.05%) NetApp
5 8 (9.64%) BMC
6 7 (8.43%) Cisco
6 7 (8.43%) CheckPoint
7 6 (7.23%) VMware
8 5 (6.02%) EMC
8 5 (6.02%) Oracle
9 4 (4.82%) Computacenter
10 3 (3.61%) CA
11 2 (2.41%) Intel
12 1 (1.20%) Cognizant
12 1 (1.20%) SAP
12 1 (1.20%) HP
12 1 (1.20%) Siemens
12 1 (1.20%) Mitel
12 1 (1.20%) Altiris
12 1 (1.20%) Wyse
Hatfield, Hertfordshire
Hays Digital & Creative
Salary: Highly Competitive + Benefits
Posted: 11 hours ago
Colchester, Essex
Eutopia Solutions Ltd
Salary: £45000.00 - £55000.00 per annum + package & bonus
Posted: 16 hours ago
Chelmsford, Essex
Robert Walters
Salary: £25000 - £32000 per annum
Posted: Yesterday
Hatfield, Hertfordshire
Hays - Computacenter
Salary: flexible benefits
Posted: Yesterday
Chelmsford, Essex
Red10
Salary: £65000 - £75000 per annum
Posted: 4 days ago
Hatfield, Hertfordshire
Computacenter UK Ltd
Salary: Highly Competitive + bens
Posted: 5 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 7 days ago
Watford
Hays IT - Uk Posting account
Salary: £35000.00 - £50000.00 per annum
Posted: 18 days ago
East Anglia
HP
Posted: 21 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 27 days ago