The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 25 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 187 240 237
Rank change year-on-year
+53 -3
Permanent jobs citing ITSM 58 44 52
As % of all permanent IT jobs located in the East of England 0.89% 0.57% 0.62%
As % of the Processes & Methodologies category 1.04% 0.67% 0.75%
Number of salaries quoted 45 26 43
Median salary £48,500 £45,000 £50,000
Median salary % change year-on-year
+7.77% -10.00%
90% offered a salary of more than £37,500 £32,000 £26,900
10% offered a salary of more than £61,500 £62,180 £60,000
UK excluding London median salary £42,500 £42,500 £45,000
% change year-on-year
- -5.55%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5576 6523 6899
As % of all permanent IT jobs located in the East of England 85.85% 84.22% 82.28%
Number of salaries quoted 4710 5391 5683
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £31,500 £30,000 £31,000
10% offered a salary of more than £70,000 £67,500 £65,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 25 June 2016.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +13 22 £48,500 -5.36% 2
Essex +19 16 £61,500 +44.70% 1
Hertfordshire +23 15 £43,750 -15.45% 2
Bedfordshire +8 4 £63,750 +61.39% 1
Suffolk - 1 £30,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 25 June 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for ITSM.

1 73 (64.04%) ITIL
2 64 (56.14%) Service Management
3 30 (26.32%) Windows
4 25 (21.93%) Remedy
4 25 (21.93%) Service Delivery
4 25 (21.93%) Remedy ITSM
5 22 (19.30%) Change Management
6 21 (18.42%) Problem Management
7 17 (14.91%) Stakeholder Management
8 16 (14.04%) Microsoft
8 16 (14.04%) Citrix
8 16 (14.04%) SAP
8 16 (14.04%) MS Exchange
8 16 (14.04%) Exchange Server 2010
9 15 (13.16%) PRINCE2
10 14 (12.28%) XenApp
11 13 (11.40%) EDIFACT
11 13 (11.40%) XML
11 13 (11.40%) SQL
11 13 (11.40%) BMC
11 13 (11.40%) Windows Server
12 12 (10.53%) Blackberry
12 12 (10.53%) Remedy AR System
13 11 (9.65%) Incident Management
13 11 (9.65%) Windows Server 2008
13 11 (9.65%) VMware Infrastructure
13 11 (9.65%) Apple
13 11 (9.65%) VMware
14 10 (8.77%) HP
14 10 (8.77%) B2B

ITSM
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (14.04%) Exchange Server 2010
1 16 (14.04%) MS Exchange
2 8 (7.02%) Exchange Server 2013
3 5 (4.39%) Blackberry Enterprise Server
4 3 (2.63%) Oracle Workflow
5 1 (0.88%) BizTalk Server
5 1 (0.88%) IBM Domino
Applications
1 9 (7.89%) MS Office
2 8 (7.02%) MS Excel
Business Applications
1 25 (21.93%) Remedy ITSM
2 12 (10.53%) Remedy AR System
3 7 (6.14%) assyst
4 1 (0.88%) Dynamics NAV
4 1 (0.88%) Oracle 11i
4 1 (0.88%) SAP CRM
Cloud Services
1 7 (6.14%) Office 365
1 7 (6.14%) SaaS
2 5 (4.39%) iTunes
3 1 (0.88%) Amazon AWS
3 1 (0.88%) IaaS
3 1 (0.88%) Microsoft Azure
3 1 (0.88%) PaaS
Communications & Networking
1 7 (6.14%) VPN
2 6 (5.26%) Firewall
2 6 (5.26%) LAN
2 6 (5.26%) WAN
3 5 (4.39%) DNS
3 5 (4.39%) SAN
4 4 (3.51%) DHCP
4 4 (3.51%) HTTP
5 3 (2.63%) FTP
5 3 (2.63%) SSL
5 3 (2.63%) TCP/IP
6 2 (1.75%) Unified Communications
7 1 (0.88%) Internet
7 1 (0.88%) NetScaler
7 1 (0.88%) Network Security
7 1 (0.88%) VoIP
7 1 (0.88%) Wireless
Database & Business Intelligence
1 5 (4.39%) SQL Server
2 2 (1.75%) SAP BW
3 1 (0.88%) Oracle Database
3 1 (0.88%) Oracle Database 10g
3 1 (0.88%) Oracle Database 11g
3 1 (0.88%) Oracle9i Database
3 1 (0.88%) SQL Server 2000
3 1 (0.88%) SQL Server 2008
Development Applications
1 3 (2.63%) Oracle Forms
2 1 (0.88%) Team Foundation Server
General
1 9 (7.89%) Finance
2 8 (7.02%) Retail
3 6 (5.26%) Law
4 5 (4.39%) Publishing
5 4 (3.51%) Telecoms
6 1 (0.88%) Legal
6 1 (0.88%) Marketing
6 1 (0.88%) Military
Job Titles
1 16 (14.04%) Analyst
2 14 (12.28%) Developer
2 14 (12.28%) Service Manager
3 13 (11.40%) Remedy Developer
4 11 (9.65%) IT Manager
4 11 (9.65%) ITIL Manager
5 8 (7.02%) Problem Manager
6 7 (6.14%) Analyst Developer
6 7 (6.14%) Developer Analyst
6 7 (6.14%) IT Services Manager
6 7 (6.14%) ITIL Problem Manager
6 7 (6.14%) Remedy Analyst
7 6 (5.26%) Desktop Support
7 6 (5.26%) Incident and Problem Manager
7 6 (5.26%) Incident Manager
7 6 (5.26%) Support Analyst
8 5 (4.39%) Architect
8 5 (4.39%) Delivery Manager
8 5 (4.39%) Infrastructure Manager
8 5 (4.39%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 13 (11.40%) EDIFACT
1 13 (11.40%) XML
2 10 (8.77%) EDI
2 10 (8.77%) SAP ALE
3 3 (2.63%) JDBC
3 3 (2.63%) JSON
3 3 (2.63%) SAP PI
3 3 (2.63%) SOAP
3 3 (2.63%) XSLT
4 1 (0.88%) Middleware
Miscellaneous
1 12 (10.53%) Blackberry
2 10 (8.77%) TRADACOMS
3 7 (6.14%) Management Information System
3 7 (6.14%) Mobile Computing
4 6 (5.26%) CESG
4 6 (5.26%) Fat Client
4 6 (5.26%) Thin Client
5 5 (4.39%) Smartphone
6 3 (2.63%) Analytical Skills
6 3 (2.63%) User Experience
7 2 (1.75%) CMDB
7 2 (1.75%) FMCG
8 1 (0.88%) BYOD
8 1 (0.88%) Data Centre
8 1 (0.88%) EMC VNX
8 1 (0.88%) EPoS
8 1 (0.88%) iPad
8 1 (0.88%) iPhone
8 1 (0.88%) iSeries
8 1 (0.88%) Public Cloud
Operating Systems
1 30 (26.32%) Windows
2 13 (11.40%) Windows Server
3 11 (9.65%) Windows Server 2008
4 7 (6.14%) Windows 8
4 7 (6.14%) Windows Server 2012
5 6 (5.26%) Android
6 5 (4.39%) Windows Phone
Processes & Methodologies
1 73 (64.04%) ITIL
2 64 (56.14%) Service Management
3 25 (21.93%) Service Delivery
4 22 (19.30%) Change Management
5 21 (18.42%) Problem Management
6 17 (14.91%) Stakeholder Management
7 15 (13.16%) PRINCE2
8 11 (9.65%) Incident Management
9 10 (8.77%) B2B
9 10 (8.77%) B2C
9 10 (8.77%) ITIL V3
10 9 (7.89%) Information Security
10 9 (7.89%) Project Management
11 8 (7.02%) Configuration Management
11 8 (7.02%) Matrix Organization
12 7 (6.14%) Knowledge Management
12 7 (6.14%) Risk Management
12 7 (6.14%) Supplier Management
13 6 (5.26%) ITIL V2
13 6 (5.26%) Logistics
Programming Languages
1 13 (11.40%) SQL
2 10 (8.77%) ABAP
3 4 (3.51%) Java
4 3 (2.63%) XPath
4 3 (2.63%) XQuery
5 2 (1.75%) PowerShell
6 1 (0.88%) Perl
6 1 (0.88%) T-SQL
6 1 (0.88%) VB
6 1 (0.88%) VBScript
Qualifications
1 9 (7.89%) CISM
1 9 (7.89%) Degree
2 6 (5.26%) CISSP
3 3 (2.63%) CompTIA Security+
3 3 (2.63%) ISACA
3 3 (2.63%) PRINCE2 Certification
3 3 (2.63%) SC Cleared
3 3 (2.63%) Security Cleared
3 3 (2.63%) Security+ Certification
4 2 (1.75%) ISTQB
4 2 (1.75%) ITIL Certification
5 1 (0.88%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 8 (7.02%) SLA
2 3 (2.63%) PCI DSS
3 2 (1.75%) QA
4 1 (0.88%) ISO/IEC 27001
System Software
1 14 (12.28%) XenApp
2 11 (9.65%) VMware Infrastructure
3 8 (7.02%) vSphere
4 6 (5.26%) XenDesktop
5 5 (4.39%) Active Directory
6 3 (2.63%) VMware ESXi
7 1 (0.88%) Oracle RAC
Systems Management
1 1 (0.88%) Data Guard
1 1 (0.88%) Norton AntiVirus
1 1 (0.88%) Oracle RMAN
1 1 (0.88%) SCCM
1 1 (0.88%) SCOM
Vendors
1 25 (21.93%) Remedy
2 16 (14.04%) Citrix
2 16 (14.04%) Microsoft
2 16 (14.04%) SAP
3 13 (11.40%) BMC
4 11 (9.65%) Apple
4 11 (9.65%) VMware
5 10 (8.77%) HP
5 10 (8.77%) Oracle
6 8 (7.02%) NetApp
7 7 (6.14%) Cisco
7 7 (6.14%) Dell
8 6 (5.26%) AppSense
8 6 (5.26%) Clearswift
8 6 (5.26%) Nokia
8 6 (5.26%) Proofpoint
9 4 (3.51%) IFS
9 4 (3.51%) Juniper
9 4 (3.51%) Palo Alto
10 3 (2.63%) EMC
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