The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 233 223 247
Rank change year-on-year
-10 +24
Permanent jobs citing ITSM 37 54 21
As % of all permanent IT jobs located in the East of England 0.50% 0.64% 0.26%
As % of the Processes & Methodologies category 0.62% 0.82% 0.33%
Number of salaries quoted 27 45 15
Average salary £45,000 £50,000 £45,000
Average salary % change year-on-year
-10.00% +11.11%
90% offered a salary of more than £28,200 £29,100 £35,000
10% offered a salary of more than £57,500 £59,000 £53,000
UK excluding London average salary £45,000 £50,000 £45,000
% change year-on-year
-10.00% +11.11%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5989 6618 6296
As % of all permanent IT jobs located in the East of England 80.74% 78.94% 78.13%
Number of salaries quoted 4927 5407 5401
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £30,000 £30,500 £30,000
10% offered a salary of more than £65,000 £60,000 £65,000
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 2 June 2015.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +14 12 £52,500 +31.25% 7
Essex -5 10 £41,250 -25.00% 2
Cambridgeshire +3 9 £48,750 +34.48% 2
Bedfordshire - 7 £39,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 2 June 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 74 (89.16%) ITIL
2 54 (65.06%) Service Management
3 26 (31.33%) Microsoft
4 24 (28.92%) MS Office
5 23 (27.71%) Windows
6 21 (25.30%) Problem Management
7 20 (24.10%) ITIL Certification
8 18 (21.69%) Citrix
8 18 (21.69%) Service Delivery
8 18 (21.69%) Change Management
9 17 (20.48%) MS Exchange
9 17 (20.48%) Windows Server 2008
10 16 (19.28%) Remedy ITSM
10 16 (19.28%) Remedy
11 15 (18.07%) Release Management
11 15 (18.07%) Degree
12 14 (16.87%) Management Information System
13 13 (15.66%) MS Excel
13 13 (15.66%) Oracle
13 13 (15.66%) Java
13 13 (15.66%) SQL
13 13 (15.66%) ITIL V3
14 11 (13.25%) SDLC
14 11 (13.25%) Fat Client
14 11 (13.25%) NetApp
14 11 (13.25%) Stakeholder Management
14 11 (13.25%) Thin Client
15 10 (12.05%) MS Visio
15 10 (12.05%) PRINCE2
15 10 (12.05%) MS PowerPoint

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 2 June 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 17 (20.48%) MS Exchange
2 10 (12.05%) Exchange Server 2010
2 10 (12.05%) Exchange Server 2013
3 9 (10.84%) BizTalk Server
4 7 (8.43%) SharePoint Server
5 6 (7.23%) Blackberry Enterprise Server
6 3 (3.61%) SharePoint
7 1 (1.20%) Lotus Domino
7 1 (1.20%) IIS
Applications
1 24 (28.92%) MS Office
2 13 (15.66%) MS Excel
3 10 (12.05%) MS Visio
3 10 (12.05%) MS PowerPoint
Business Applications
1 16 (19.28%) Remedy ITSM
2 10 (12.05%) assyst
3 4 (4.82%) SAP SRM
4 1 (1.20%) Oracle 11i
Communications & Networking
1 8 (9.64%) LAN
1 8 (9.64%) WAN
2 7 (8.43%) Firewall
3 6 (7.23%) MPLS
3 6 (7.23%) DSL
3 6 (7.23%) FTP
3 6 (7.23%) BIG-IP
4 5 (6.02%) HTTP
4 5 (6.02%) SSL
5 1 (1.20%) iSCSI
5 1 (1.20%) SAN
5 1 (1.20%) VPN
5 1 (1.20%) DNS
5 1 (1.20%) WLAN
Database & Business Intelligence
1 6 (7.23%) SQL Server
2 5 (6.02%) Oracle Database 11g
2 5 (6.02%) Oracle Database
3 1 (1.20%) SQL Server 2008
3 1 (1.20%) Relational Database
3 1 (1.20%) Oracle Database 10g
3 1 (1.20%) Oracle9i Database
3 1 (1.20%) SQL Server 2000
General
1 5 (6.02%) Law
2 4 (4.82%) Front Office
2 4 (4.82%) Legal
3 3 (3.61%) Finance
4 2 (2.41%) Telecoms
4 2 (2.41%) Retail
5 1 (1.20%) Marketing
5 1 (1.20%) Manufacturing
5 1 (1.20%) Publishing
5 1 (1.20%) Back Office
Job Titles
1 29 (34.94%) Analyst
2 15 (18.07%) Service Manager
3 10 (12.05%) Release Manager
4 8 (9.64%) Operations Manager
4 8 (9.64%) Delivery Manager
5 7 (8.43%) IT Services Manager
5 7 (8.43%) Services Delivery Manager
5 7 (8.43%) Infrastructure Analyst
6 6 (7.23%) Developer
6 6 (7.23%) Remedy Analyst
6 6 (7.23%) Team Leader
6 6 (7.23%) Remedy Developer
6 6 (7.23%) Developer Analyst
7 5 (6.02%) Change Analyst
7 5 (6.02%) Service Analyst
8 4 (4.82%) Change Manager
8 4 (4.82%) Systems Manager
8 4 (4.82%) Analyst Programmer
8 4 (4.82%) Programmer
8 4 (4.82%) Coordinator
Libraries, Frameworks & Software Standards
1 8 (9.64%) .NET
2 6 (7.23%) SOAP
2 6 (7.23%) Web Services
3 5 (6.02%) JSON
3 5 (6.02%) SAP PI
3 5 (6.02%) XML
3 5 (6.02%) XSLT
3 5 (6.02%) JDBC
3 5 (6.02%) Middleware
3 5 (6.02%) EDIFACT
4 4 (4.82%) cXML
5 1 (1.20%) jQuery
5 1 (1.20%) Java EE
5 1 (1.20%) iOS SDK
5 1 (1.20%) REST
5 1 (1.20%) HTML5
5 1 (1.20%) Android SDK
5 1 (1.20%) HTML
Miscellaneous
1 14 (16.87%) Management Information System
2 11 (13.25%) Fat Client
2 11 (13.25%) Thin Client
3 9 (10.84%) Analytical Skills
3 9 (10.84%) Data Centre
4 8 (9.64%) Blackberry
5 6 (7.23%) CMDB
6 3 (3.61%) IVR
7 2 (2.41%) Mobile Computing
7 2 (2.41%) iSeries
8 1 (1.20%) iPhone
8 1 (1.20%) Computer Science
8 1 (1.20%) iPad
8 1 (1.20%) Enterprise Software
8 1 (1.20%) Hybrid Cloud
8 1 (1.20%) PMI
8 1 (1.20%) Client/Server
8 1 (1.20%) GIS
Operating Systems
1 23 (27.71%) Windows
2 17 (20.48%) Windows Server 2008
3 7 (8.43%) Windows Server 2003
4 6 (7.23%) UNIX
4 6 (7.23%) Windows 7
5 3 (3.61%) Android
6 2 (2.41%) Windows 8
7 1 (1.20%) Apple iOS
7 1 (1.20%) Windows Server 2012
7 1 (1.20%) Windows XP
7 1 (1.20%) Linux
Processes & Methodologies
1 74 (89.16%) ITIL
2 54 (65.06%) Service Management
3 21 (25.30%) Problem Management
4 18 (21.69%) Service Delivery
4 18 (21.69%) Change Management
5 15 (18.07%) Release Management
6 13 (15.66%) ITIL V3
7 11 (13.25%) SDLC
7 11 (13.25%) Stakeholder Management
8 10 (12.05%) PRINCE2
9 9 (10.84%) Line Management
10 8 (9.64%) Project Management
10 8 (9.64%) Disaster Recovery
11 7 (8.43%) Performance Management
11 7 (8.43%) Business Continuity Planning
11 7 (8.43%) Business Continuity
11 7 (8.43%) BCP
12 6 (7.23%) Asset Management
13 5 (6.02%) Data Mapping
13 5 (6.02%) Data Centre Operations
Programming Languages
1 13 (15.66%) Java
1 13 (15.66%) SQL
2 8 (9.64%) C#
3 7 (8.43%) VBA
3 7 (8.43%) VB
4 5 (6.02%) XPath
4 5 (6.02%) XQuery
5 4 (4.82%) Shell Script
5 4 (4.82%) T-SQL
5 4 (4.82%) PL/SQL
6 1 (1.20%) C
6 1 (1.20%) JavaScript
6 1 (1.20%) VB.NET
Qualifications
1 20 (24.10%) ITIL Certification
2 15 (18.07%) Degree
3 1 (1.20%) ITIL Foundation Certificate
3 1 (1.20%) PMI Certification
3 1 (1.20%) Oracle Certification
3 1 (1.20%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (6.02%) SLA
2 4 (4.82%) RosettaNet
2 4 (4.82%) ISO/IEC 20000
3 1 (1.20%) ISO/IEC 27001
3 1 (1.20%) ISO 9000
System Software
1 10 (12.05%) XenApp
2 9 (10.84%) Active Directory
3 7 (8.43%) VMware Infrastructure
4 6 (7.23%) Hyper-V
4 6 (7.23%) Xen
4 6 (7.23%) NLBS
5 1 (1.20%) Oracle RAC
5 1 (1.20%) VMware ESXi
Systems Management
1 6 (7.23%) WSUS
2 5 (6.02%) Tivoli Storage Manager
3 3 (3.61%) Unicenter
4 1 (1.20%) SCCM
4 1 (1.20%) Data Guard
4 1 (1.20%) Oracle RMAN
Vendors
1 26 (31.33%) Microsoft
2 18 (21.69%) Citrix
3 16 (19.28%) Remedy
4 13 (15.66%) Oracle
5 11 (13.25%) NetApp
6 8 (9.64%) VMware
7 7 (8.43%) Cisco
7 7 (8.43%) EMC
7 7 (8.43%) CheckPoint
8 5 (6.02%) Computacenter
8 5 (6.02%) SAP
9 4 (4.82%) BMC
9 4 (4.82%) Blue Martini
10 3 (3.61%) CA
10 3 (3.61%) HP
11 2 (2.41%) Apple
11 2 (2.41%) Dell
11 2 (2.41%) Intel
11 2 (2.41%) Avaya
12 1 (1.20%) LANDesk
Hatfield, Hertfordshire
ComputaCenter
Salary: Bonus
Posted: 9 hours ago
Brentwood, Essex
IFDS
Posted: Yesterday
Hertfordshire
Polar Recruitment
Salary: £65000 - £75000 per annum + + Bonus (10-15k) + Car + Bens
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £50000 - £55000 per annum + + Benefits
Posted: 4 days ago
Berkhamsted
Interquest - IQ Tech
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 7 days ago
Hertfordshire
Interquest - IQ Tech
Salary: £45000 - £60000 per annum + Benefits
Posted: 7 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: comprehensive benefits scheme
Posted: 11 days ago
Cambridge, Cambridgeshire
The Wellcome Trust Sanger Institute
Posted: 15 days ago
Cambridge, Cambridgeshire
Sanger Institute
Salary: £40414 - £48147 per annum + plus excellent benefits
Posted: 18 days ago
Hertfordshire
Lawrence Harvey
Salary: £40000.00 - £62000.00 per annum + excellent benefits
Posted: 25 days ago