The first table below looks at the demand for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East of England region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 222 239 234
Rank change year-on-year
+17 -5
Permanent jobs citing ITSM 38 6 34
As % of all permanent IT jobs located in the East of England 0.48% 0.079% 0.40%
As % of the Processes & Methodologies category 0.61% 0.10% 0.53%
Number of salaries quoted 32 5 26
Average salary £41,750 £42,500 £42,500
Average salary % change year-on-year
-1.76% -
90% offered a salary of more than £27,500 £38,000 £32,500
10% offered a salary of more than £59,500 £76,500 £45,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%
Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6219 5809 6371
As % of all permanent IT jobs located in the East of England 78.24% 76.00% 74.69%
Number of salaries quoted 5078 4864 5400
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,500 £30,000 £29,500
10% offered a salary of more than £67,500 £60,000 £62,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
England

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 1 August 2014.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +21 18 £30,000 -22.58% 1
Essex +15 14 £55,000 -27.86%
Hertfordshire - 6 £50,000 - 1
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 1 August 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 74 (79.57%) ITIL
2 55 (59.14%) Service Management
3 53 (56.99%) Windows
4 46 (49.46%) Citrix
5 41 (44.09%) NetApp
5 41 (44.09%) Windows Server 2008
5 41 (44.09%) XenApp
6 34 (36.56%) Exchange Server 2013
6 34 (36.56%) MS Exchange
7 33 (35.48%) Exchange Server 2010
8 32 (34.41%) assyst
9 31 (33.33%) Problem Management
10 23 (24.73%) Management Information System
11 22 (23.66%) Degree
12 21 (22.58%) Service Delivery
12 21 (22.58%) MS Excel
12 21 (22.58%) Microsoft
13 20 (21.51%) EMC
13 20 (21.51%) SQL
14 19 (20.43%) ITIL Certification
14 19 (20.43%) Process Management
14 19 (20.43%) ITIL V3
15 18 (19.35%) MS Office
16 16 (17.20%) SLA
16 16 (17.20%) Root Cause Analysis
16 16 (17.20%) Release Management
17 15 (16.13%) SAP
17 15 (16.13%) Oracle
17 15 (16.13%) Java
17 15 (16.13%) .NET

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 1 August 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 34 (36.56%) Exchange Server 2013
1 34 (36.56%) MS Exchange
2 33 (35.48%) Exchange Server 2010
3 14 (15.05%) Documentum
3 14 (15.05%) BizTalk Server
3 14 (15.05%) SharePoint Server
4 1 (1.08%) GlassFish
4 1 (1.08%) WebSphere
4 1 (1.08%) iPlanet
4 1 (1.08%) Oracle HTTP Server
4 1 (1.08%) Apache
4 1 (1.08%) Tomcat
4 1 (1.08%) Tuxedo
4 1 (1.08%) WebSphere Application Server
4 1 (1.08%) WebLogic
4 1 (1.08%) IIS
4 1 (1.08%) IBM HTTP Server
Applications
1 21 (22.58%) MS Excel
2 18 (19.35%) MS Office
3 14 (15.05%) MS Visio
3 14 (15.05%) MS PowerPoint
Business Applications
1 32 (34.41%) assyst
2 11 (11.83%) Remedy ITSM
Communications & Networking
1 11 (11.83%) SAN
2 10 (10.75%) Firewall
3 9 (9.68%) WAN
4 8 (8.60%) LAN
5 4 (4.30%) IP Telephony
5 4 (4.30%) VPN
5 4 (4.30%) VoIP
5 4 (4.30%) Network Security
6 3 (3.23%) Wi-Fi
7 2 (2.15%) HTTP
8 1 (1.08%) VLAN
8 1 (1.08%) SSL
Database & Business Intelligence
1 10 (10.75%) Oracle Reports
2 5 (5.38%) SQL Server
General
1 9 (9.68%) Law
2 6 (6.45%) Finance
3 5 (5.38%) Publishing
3 5 (5.38%) Legal
4 4 (4.30%) Multimedia
5 1 (1.08%) Marketing
5 1 (1.08%) Banking
5 1 (1.08%) Retail
5 1 (1.08%) Local Government
5 1 (1.08%) Telecoms
5 1 (1.08%) Manufacturing
Job Titles
1 28 (30.11%) Problem Manager
2 16 (17.20%) Release Manager
3 14 (15.05%) Service Manager
4 10 (10.75%) ITIL Manager
5 9 (9.68%) Team Leader
6 8 (8.60%) Delivery Manager
7 7 (7.53%) Analyst
7 7 (7.53%) Consultant
7 7 (7.53%) Support Analyst
8 6 (6.45%) Services Delivery Manager
9 5 (5.38%) Operations Team Leader
9 5 (5.38%) Technical Consultant
10 4 (4.30%) Desktop Support
10 4 (4.30%) Coordinator
10 4 (4.30%) Desktop Support Analyst
10 4 (4.30%) Desktop Analyst
10 4 (4.30%) Service Desk Manager
11 3 (3.23%) Technical Services Manager
11 3 (3.23%) IT Services Manager
11 3 (3.23%) Change Manager
Libraries, Frameworks & Software Standards
1 15 (16.13%) .NET
2 11 (11.83%) ASP.NET
3 1 (1.08%) WebSphere Message Broker
3 1 (1.08%) WebSphere MQ
3 1 (1.08%) Middleware
3 1 (1.08%) J2EE
Miscellaneous
1 23 (24.73%) Management Information System
2 4 (4.30%) Handset
3 2 (2.15%) NHS
3 2 (2.15%) Computer Science
4 1 (1.08%) Video Conferencing
4 1 (1.08%) Open Source
Operating Systems
1 53 (56.99%) Windows
2 41 (44.09%) Windows Server 2008
3 5 (5.38%) Windows 7
4 1 (1.08%) Windows 8
4 1 (1.08%) Windows Server 2012
4 1 (1.08%) Windows Server 2003
4 1 (1.08%) UNIX
4 1 (1.08%) Solaris
4 1 (1.08%) Windows 2000
Processes & Methodologies
1 74 (79.57%) ITIL
2 55 (59.14%) Service Management
3 31 (33.33%) Problem Management
4 21 (22.58%) Service Delivery
5 19 (20.43%) Process Management
5 19 (20.43%) ITIL V3
6 16 (17.20%) Root Cause Analysis
6 16 (17.20%) Release Management
7 14 (15.05%) Change Management
8 13 (13.98%) Incident Management
8 13 (13.98%) Business Analysis
9 12 (12.90%) Project Management
10 11 (11.83%) ITIL V2
11 8 (8.60%) Continuous Improvement
12 7 (7.53%) Stakeholder Management
13 6 (6.45%) CRM
14 5 (5.38%) Risk Management
15 4 (4.30%) Disaster Recovery
15 4 (4.30%) BCP
15 4 (4.30%) Business Continuity
Programming Languages
1 20 (21.51%) SQL
2 15 (16.13%) Java
3 14 (15.05%) ABAP
4 11 (11.83%) VBA
4 11 (11.83%) C#
4 11 (11.83%) VB
4 11 (11.83%) VB.NET
5 1 (1.08%) Jython
Qualifications
1 22 (23.66%) Degree
2 19 (20.43%) ITIL Certification
3 6 (6.45%) ITIL Foundation Certificate
4 2 (2.15%) Cisco Certification
5 1 (1.08%) SC Cleared
5 1 (1.08%) DV Cleared
5 1 (1.08%) Security Cleared
5 1 (1.08%) A+ Certification
5 1 (1.08%) PMP
5 1 (1.08%) PMI Certification
5 1 (1.08%) CCIE
5 1 (1.08%) CCNP
5 1 (1.08%) Network+ Certification
Quality Assurance & Compliance
1 16 (17.20%) SLA
2 2 (2.15%) QA
System Software
1 41 (44.09%) XenApp
2 9 (9.68%) Active Directory
3 2 (2.15%) Xen
3 2 (2.15%) VMware Infrastructure
4 1 (1.08%) Oracle RAC
4 1 (1.08%) Terminal Server
Systems Management
1 4 (4.30%) SolarWinds Orion
2 1 (1.08%) BMC Performance Manager
2 1 (1.08%) Tivoli
Vendors
1 46 (49.46%) Citrix
2 41 (44.09%) NetApp
3 21 (22.58%) Microsoft
4 20 (21.51%) EMC
5 15 (16.13%) SAP
5 15 (16.13%) Oracle
6 11 (11.83%) Remedy
7 5 (5.38%) Cisco
8 4 (4.30%) Mitel
8 4 (4.30%) HP
8 4 (4.30%) Dell
8 4 (4.30%) Aruba
8 4 (4.30%) Fortinet
8 4 (4.30%) SolarWinds
9 3 (3.23%) Meru Networks
10 2 (2.15%) VMware
11 1 (1.08%) Bomgar
11 1 (1.08%) ServiceNow
11 1 (1.08%) NetIQ
11 1 (1.08%) BMC
Peterborough, Cambridgeshire
Kelway Ltd
Salary: From £26,000 to £29,000 per annum plus benefits and career progression
Posted: 2 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 13 days ago