The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 233 228 250
Rank change year-on-year
-5 +22
Permanent jobs citing ITSM 23 19 33
As % of all permanent IT jobs located in the East of England 0.30% 0.27% 0.36%
As % of the Processes & Methodologies category 0.38% 0.34% 0.47%
Number of salaries quoted 16 15 27
Average salary £28,958 £40,000 £42,500
Average salary % change year-on-year
-27.60% -5.88%
90% offered a salary of more than £27,250 £28,000 £31,785
10% offered a salary of more than £50,000 £68,250 £50,000
UK excluding London average salary £39,000 £42,500 £40,000
% change year-on-year
-8.23% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6022 5567 6956
As % of all permanent IT jobs located in the East of England 79.54% 78.23% 75.54%
Number of salaries quoted 4793 4690 5874
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,000 £30,000 £29,250
10% offered a salary of more than £66,000 £61,000 £62,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 1 October 2014.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -15 11 £36,000 -10.00% 4
Cambridgeshire 0 7 £27,500 +12.24%
Essex +3 2 £35,708 -52.38% 1
Bedfordshire -18 2 £36,250 +20.83%
Suffolk - 1 £50,000 - 1
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 1 October 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 56 (76.71%) ITIL
2 45 (61.64%) Service Management
3 27 (36.99%) Windows
3 27 (36.99%) Citrix
4 21 (28.77%) NetApp
4 21 (28.77%) Windows Server 2008
4 21 (28.77%) XenApp
5 20 (27.40%) Problem Management
5 20 (27.40%) Management Information System
6 19 (26.03%) Service Delivery
7 18 (24.66%) MS Excel
8 17 (23.29%) Microsoft
8 17 (23.29%) MS Office
9 15 (20.55%) MS Visio
9 15 (20.55%) ITIL Certification
9 15 (20.55%) MS PowerPoint
9 15 (20.55%) Incident Management
10 14 (19.18%) assyst
10 14 (19.18%) Exchange Server 2010
10 14 (19.18%) Exchange Server 2013
10 14 (19.18%) MS Exchange
11 13 (17.81%) Change Management
12 11 (15.07%) Firewall
12 11 (15.07%) Process Management
12 11 (15.07%) Project Management
12 11 (15.07%) SLA
12 11 (15.07%) Root Cause Analysis
12 11 (15.07%) Analytical Skills
12 11 (15.07%) ITIL V3
13 10 (13.70%) Remedy ITSM

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 1 October 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 14 (19.18%) Exchange Server 2010
1 14 (19.18%) Exchange Server 2013
1 14 (19.18%) MS Exchange
2 6 (8.22%) Documentum
2 6 (8.22%) BizTalk Server
2 6 (8.22%) SharePoint Server
3 1 (1.37%) GlassFish
3 1 (1.37%) WebSphere
3 1 (1.37%) IBM HTTP Server
3 1 (1.37%) Apache
3 1 (1.37%) Tomcat
3 1 (1.37%) Tuxedo
3 1 (1.37%) WebSphere Application Server
3 1 (1.37%) WebLogic
3 1 (1.37%) IIS
3 1 (1.37%) iPlanet
3 1 (1.37%) Oracle HTTP Server
Applications
1 18 (24.66%) MS Excel
2 17 (23.29%) MS Office
3 15 (20.55%) MS Visio
3 15 (20.55%) MS PowerPoint
Business Applications
1 14 (19.18%) assyst
2 10 (13.70%) Remedy ITSM
Communications & Networking
1 11 (15.07%) Firewall
2 6 (8.22%) LAN
2 6 (8.22%) SAN
2 6 (8.22%) WAN
3 5 (6.85%) VPN
4 4 (5.48%) VoIP
4 4 (5.48%) IP Telephony
4 4 (5.48%) Network Security
5 3 (4.11%) Wi-Fi
6 2 (2.74%) HTTP
7 1 (1.37%) TCP/IP
7 1 (1.37%) SSL
7 1 (1.37%) DNS
Database & Business Intelligence
1 2 (2.74%) Oracle Reports
General
1 8 (10.96%) Law
2 5 (6.85%) Legal
3 4 (5.48%) Publishing
4 3 (4.11%) Finance
5 2 (2.74%) Multimedia
6 1 (1.37%) Local Government
6 1 (1.37%) Marketing
6 1 (1.37%) Manufacturing
6 1 (1.37%) Telecoms
6 1 (1.37%) Banking
6 1 (1.37%) Retail
Job Titles
1 17 (23.29%) Problem Manager
2 13 (17.81%) Service Manager
3 7 (9.59%) Consultant
3 7 (9.59%) Release Manager
3 7 (9.59%) Team Leader
4 6 (8.22%) ITIL Manager
4 6 (8.22%) Developer
4 6 (8.22%) Operations Team Leader
5 5 (6.85%) Technical Consultant
5 5 (6.85%) Remedy Developer
5 5 (6.85%) Delivery Manager
5 5 (6.85%) Services Delivery Manager
6 4 (5.48%) Service Desk Manager
6 4 (5.48%) Technical Manager
6 4 (5.48%) Coordinator
7 3 (4.11%) IT Services Manager
7 3 (4.11%) Analyst
7 3 (4.11%) Network Engineer
7 3 (4.11%) Technical Services Manager
7 3 (4.11%) Change Manager
Libraries, Frameworks & Software Standards
1 7 (9.59%) .NET
2 3 (4.11%) ASP.NET
3 1 (1.37%) WebSphere Message Broker
3 1 (1.37%) JSON
3 1 (1.37%) XML
3 1 (1.37%) J2EE
3 1 (1.37%) WebSphere MQ
3 1 (1.37%) Middleware
Miscellaneous
1 20 (27.40%) Management Information System
2 11 (15.07%) Analytical Skills
3 5 (6.85%) CMDB
4 4 (5.48%) Handset
5 2 (2.74%) NHS
5 2 (2.74%) iSeries
6 1 (1.37%) Open Source
Operating Systems
1 27 (36.99%) Windows
2 21 (28.77%) Windows Server 2008
3 4 (5.48%) UNIX
4 2 (2.74%) Windows 7
5 1 (1.37%) Solaris
5 1 (1.37%) Linux
5 1 (1.37%) Windows 2000
5 1 (1.37%) Windows Server 2003
Processes & Methodologies
1 56 (76.71%) ITIL
2 45 (61.64%) Service Management
3 20 (27.40%) Problem Management
4 19 (26.03%) Service Delivery
5 15 (20.55%) Incident Management
6 13 (17.81%) Change Management
7 11 (15.07%) Process Management
7 11 (15.07%) Project Management
7 11 (15.07%) Root Cause Analysis
7 11 (15.07%) ITIL V3
8 8 (10.96%) Continuous Improvement
9 7 (9.59%) Release Management
10 6 (8.22%) Line Management
11 5 (6.85%) ITIL V2
11 5 (6.85%) Change Control
12 4 (5.48%) Business Continuity
12 4 (5.48%) Disaster Recovery
12 4 (5.48%) Risk Management
12 4 (5.48%) BCP
12 4 (5.48%) Business Analysis
Programming Languages
1 8 (10.96%) Java
1 8 (10.96%) SQL
2 6 (8.22%) ABAP
3 3 (4.11%) C#
3 3 (4.11%) VBA
3 3 (4.11%) VB
3 3 (4.11%) VB.NET
4 1 (1.37%) PowerShell
4 1 (1.37%) Jython
4 1 (1.37%) Shell Script
Qualifications
1 15 (20.55%) ITIL Certification
2 8 (10.96%) Degree
3 7 (9.59%) ITIL Foundation Certificate
4 2 (2.74%) Cisco Certification
5 1 (1.37%) SC Cleared
5 1 (1.37%) DV Cleared
5 1 (1.37%) Security Cleared
5 1 (1.37%) Sun Certification
5 1 (1.37%) CCIE
5 1 (1.37%) CCNP
Quality Assurance & Compliance
1 11 (15.07%) SLA
2 2 (2.74%) QA
System Software
1 21 (28.77%) XenApp
2 3 (4.11%) Active Directory
3 1 (1.37%) Oracle RAC
Systems Management
1 4 (5.48%) SolarWinds Orion
2 1 (1.37%) Puppet
2 1 (1.37%) Opscode Chef
2 1 (1.37%) BMC Performance Manager
2 1 (1.37%) Tivoli
Vendors
1 27 (36.99%) Citrix
2 21 (28.77%) NetApp
3 17 (23.29%) Microsoft
4 10 (13.70%) Remedy
5 9 (12.33%) EMC
6 7 (9.59%) BMC
6 7 (9.59%) SAP
6 7 (9.59%) Oracle
7 4 (5.48%) Cisco
7 4 (5.48%) HP
7 4 (5.48%) Dell
7 4 (5.48%) Computacenter
7 4 (5.48%) Mitel
7 4 (5.48%) Fortinet
7 4 (5.48%) SolarWinds
7 4 (5.48%) Aruba
8 3 (4.11%) Meru Networks
9 2 (2.74%) Intel
10 1 (1.37%) Red Hat
10 1 (1.37%) JBoss
Essex
FIRST POINT IT RESOURCING
Salary: £30000 - £40000 per annum + Bonus + Benefits
Posted: 3 hours ago
Hertfordshire
Volaris Exec
Salary: £130000 - £160000 per annum + 20% bonus + benefits
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £25,000 to £32,000 per annum
Posted: 5 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 5 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 5 days ago
Ipswich
Hays IT - Uk Posting account
Salary: £45000.00 - £55000.00 per annum
Posted: 7 days ago