The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 193 218 229
Rank change year-on-year
+25 +11
Permanent jobs citing ITSM 72 45 25
As % of all permanent IT jobs located in the East of England 1.02% 0.61% 0.37%
As % of the Processes & Methodologies category 1.20% 0.74% 0.44%
Number of salaries quoted 48 37 20
Average salary £55,000 £40,000 £47,500
Average salary % change year-on-year
+37.50% -15.78%
90% offered a salary of more than £42,050 £26,500 £27,500
10% offered a salary of more than £70,000 £57,500 £55,250
UK excluding London average salary £42,500 £40,150 £39,000
% change year-on-year
+5.85% +2.94%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5981 6111 5624
As % of all permanent IT jobs located in the East of England 85.14% 83.42% 83.00%
Number of salaries quoted 4849 4887 4520
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £32,000 £30,000 £30,000
10% offered a salary of more than £67,500 £62,500 £70,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 10 February 2016.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +25 40 £55,000 -3.50% 2
Hertfordshire +16 20 £70,000 +64.70% 5
Cambridgeshire -3 6 £65,000 +91.17%
Bedfordshire -7 5 £41,250 -13.15%
Norfolk - 1 £60,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 10 February 2016, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 91 (66.91%) ITIL
2 84 (61.76%) Service Management
3 28 (20.59%) Service Delivery
4 26 (19.12%) SLA
5 24 (17.65%) Citrix
5 24 (17.65%) Windows
5 24 (17.65%) Problem Management
5 24 (17.65%) ITIL V3
6 22 (16.18%) Microsoft
7 18 (13.24%) Incident Management
8 17 (12.50%) XenApp
8 17 (12.50%) PRINCE2
8 17 (12.50%) Change Management
9 16 (11.76%) ServiceNow
9 16 (11.76%) Windows Server
10 15 (11.03%) Analytical Skills
11 14 (10.29%) Remedy
11 14 (10.29%) Remedy ITSM
11 14 (10.29%) Asset Management
11 14 (10.29%) Line Management
12 13 (9.56%) Data Centre
13 12 (8.82%) CMDB
13 12 (8.82%) MS Exchange
13 12 (8.82%) Exchange Server 2010
14 11 (8.09%) Exchange Server 2013
14 11 (8.09%) Windows 8
14 11 (8.09%) Project Management
14 11 (8.09%) NetApp
14 11 (8.09%) Firewall
14 11 (8.09%) Stakeholder Management

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 10 February 2016, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 12 (8.82%) Exchange Server 2010
1 12 (8.82%) MS Exchange
2 11 (8.09%) Exchange Server 2013
3 7 (5.15%) IIS
4 4 (2.94%) Apache
4 4 (2.94%) Oracle Workflow
5 2 (1.47%) BizTalk Server
5 2 (1.47%) IBM Domino
6 1 (0.74%) CMS
6 1 (0.74%) Exchange Server 2003
Applications
1 8 (5.88%) MS Office
2 3 (2.21%) MS Excel
Business Applications
1 14 (10.29%) Remedy ITSM
2 9 (6.62%) assyst
3 4 (2.94%) Remedy AR System
4 2 (1.47%) Oracle 11i
Cloud Services
1 2 (1.47%) SaaS
Communications & Networking
1 11 (8.09%) Firewall
2 9 (6.62%) WAN
3 7 (5.15%) LAN
3 7 (5.15%) SAN
4 4 (2.94%) SMTP
5 3 (2.21%) BGP
5 3 (2.21%) OSPF
6 2 (1.47%) MPLS
6 2 (1.47%) Multicast
6 2 (1.47%) RFID
6 2 (1.47%) RIP
6 2 (1.47%) TCP/IP
6 2 (1.47%) Unified Communications
6 2 (1.47%) VLAN
6 2 (1.47%) VRRP
7 1 (0.74%) DHCP
7 1 (0.74%) DNS
7 1 (0.74%) Fibre Channel
7 1 (0.74%) Internet
7 1 (0.74%) Network Security
Database & Business Intelligence
1 6 (4.41%) Oracle Database
2 4 (2.94%) MySQL
2 4 (2.94%) RDBMS
2 4 (2.94%) Relational Database
3 2 (1.47%) BusinessObjects
3 2 (1.47%) Oracle Database 10g
3 2 (1.47%) Oracle Database 11g
3 2 (1.47%) Oracle Reports
3 2 (1.47%) Oracle9i Database
3 2 (1.47%) SQL Server
3 2 (1.47%) SQL Server 2000
3 2 (1.47%) SQL Server 2008
General
1 8 (5.88%) Law
2 7 (5.15%) Finance
2 7 (5.15%) Publishing
3 5 (3.68%) Retail
4 3 (2.21%) Marketing
5 2 (1.47%) Telecoms
6 1 (0.74%) Back Office
6 1 (0.74%) Manufacturing
Job Titles
1 30 (22.06%) Service Manager
2 16 (11.76%) Analyst
2 16 (11.76%) Consultant
3 15 (11.03%) IT Manager
4 13 (9.56%) ITIL Manager
5 12 (8.82%) Management Consultant
6 11 (8.09%) Problem Manager
7 10 (7.35%) Delivery Manager
7 10 (7.35%) Service Desk Manager
7 10 (7.35%) Services Delivery Manager
8 9 (6.62%) Developer
8 9 (6.62%) ITIL Problem Manager
9 8 (5.88%) Incident and Problem Manager
9 8 (5.88%) Incident Manager
9 8 (5.88%) IT Consultant
9 8 (5.88%) ITSM Analyst
9 8 (5.88%) ITSM Consultant
9 8 (5.88%) Remedy Developer
9 8 (5.88%) Service Analyst
9 8 (5.88%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 7 (5.15%) XML
2 4 (2.94%) LAMP
2 4 (2.94%) Web Services
3 3 (2.21%) .NET
3 3 (2.21%) COM+
3 3 (2.21%) CSS
3 3 (2.21%) HTML
3 3 (2.21%) jQuery
3 3 (2.21%) LINQ
3 3 (2.21%) XSLT
4 2 (1.47%) COM
5 1 (0.74%) ASP.NET
Miscellaneous
1 15 (11.03%) Analytical Skills
2 13 (9.56%) Data Centre
3 12 (8.82%) CMDB
4 6 (4.41%) Blackberry
4 6 (4.41%) Fat Client
4 6 (4.41%) Mobile Computing
4 6 (4.41%) Thin Client
5 5 (3.68%) Performance Metrics
6 4 (2.94%) CESG
6 4 (2.94%) Client/Server
6 4 (2.94%) Management Information System
6 4 (2.94%) Reference Data
7 2 (1.47%) Driving Licence
7 2 (1.47%) iSeries
8 1 (0.74%) Enterprise Storage
8 1 (0.74%) NHS
8 1 (0.74%) Replication
8 1 (0.74%) User Experience
Operating Systems
1 24 (17.65%) Windows
2 16 (11.76%) Windows Server
3 11 (8.09%) Windows 8
4 10 (7.35%) Windows Server 2008
5 6 (4.41%) Android
5 6 (4.41%) Linux
5 6 (4.41%) Unix
5 6 (4.41%) Windows Server 2012
6 4 (2.94%) Windows XP
7 1 (0.74%) Windows 7
7 1 (0.74%) Windows Server 2003
Processes & Methodologies
1 91 (66.91%) ITIL
2 84 (61.76%) Service Management
3 28 (20.59%) Service Delivery
4 24 (17.65%) ITIL V3
4 24 (17.65%) Problem Management
5 18 (13.24%) Incident Management
6 17 (12.50%) Change Management
6 17 (12.50%) PRINCE2
7 14 (10.29%) Asset Management
7 14 (10.29%) Line Management
8 11 (8.09%) Project Management
8 11 (8.09%) Stakeholder Management
9 10 (7.35%) Root Cause Analysis
10 9 (6.62%) Identity Management
10 9 (6.62%) ITIL V2
11 8 (5.88%) Information Security
11 8 (5.88%) Infrastructure Management
11 8 (5.88%) Knowledge Management
12 7 (5.15%) ERP
13 6 (4.41%) Trend Analysis
Programming Languages
1 9 (6.62%) SQL
2 4 (2.94%) PHP
3 3 (2.21%) C#
3 3 (2.21%) JavaScript
3 3 (2.21%) VB
3 3 (2.21%) VB6
4 2 (1.47%) Java
4 2 (1.47%) T-SQL
Qualifications
1 9 (6.62%) ITIL Certification
2 6 (4.41%) CISM
2 6 (4.41%) Degree
3 4 (2.94%) CISSP
4 2 (1.47%) CCNA
4 2 (1.47%) Cisco Certification
4 2 (1.47%) CompTIA Security+
4 2 (1.47%) ISACA
4 2 (1.47%) MCP
4 2 (1.47%) Security+ Certification
5 1 (0.74%) Microsoft Certification
Quality Assurance & Compliance
1 26 (19.12%) SLA
2 3 (2.21%) QA
3 2 (1.47%) ISO 9001
3 2 (1.47%) ISO/IEC 27001
3 2 (1.47%) PCI DSS
System Software
1 17 (12.50%) XenApp
2 7 (5.15%) Active Directory
2 7 (5.15%) VMware Infrastructure
3 6 (4.41%) vSphere
3 6 (4.41%) XenDesktop
4 2 (1.47%) Oracle RAC
5 1 (0.74%) Hyper-V
5 1 (0.74%) Microsoft Virtual Server
Systems Management
1 7 (5.15%) SCCM
2 4 (2.94%) Systems Management Server (SMS)
3 2 (1.47%) Data Guard
3 2 (1.47%) Oracle RMAN
4 1 (0.74%) Backup Exec
4 1 (0.74%) SCOM
Vendors
1 24 (17.65%) Citrix
2 22 (16.18%) Microsoft
3 16 (11.76%) ServiceNow
4 14 (10.29%) Remedy
5 11 (8.09%) NetApp
6 10 (7.35%) Cisco
6 10 (7.35%) HP
6 10 (7.35%) VMware
7 9 (6.62%) BMC
8 8 (5.88%) Oracle
9 7 (5.15%) AppSense
10 6 (4.41%) Altiris
10 6 (4.41%) Apple
10 6 (4.41%) Dell
10 6 (4.41%) Juniper
10 6 (4.41%) Palo Alto
11 5 (3.68%) FrontRange
11 5 (3.68%) IBM
12 4 (2.94%) IFS
12 4 (2.94%) PeopleSoft
Brentwood, Essex
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Salary: Competitive
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Salary: Competitive
Posted: 6 days ago
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Salary: £45000 - £60000 per annum + Benefits
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