The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 18 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / East of England
Rank 169 195 233
Rank change year-on-year
+26 +38
Permanent jobs citing ITSM 71 73 37
As % of all permanent IT jobs located in the East of England 1.21% 1.06% 0.52%
As % of the Processes & Methodologies category 1.39% 1.23% 0.61%
Number of salaries quoted 60 48 32
Median salary £48,125 £50,000 £36,000
Median salary % change year-on-year
-3.75% +38.88%
90% offered a salary of more than £32,500 £36,400 £28,550
10% offered a salary of more than £72,000 £73,250 £59,750
UK excluding London median salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5125 5916 6039
As % of all permanent IT jobs located in the East of England 87.43% 85.90% 84.58%
Number of salaries quoted 4223 4871 4825
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year
- +5.55%
90% offered a salary of more than £32,500 £32,500 £30,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 18 January 2017.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +27 47 £61,500 +23.00%
Hertfordshire +2 13 £51,000 -29.65% 4
Cambridgeshire +2 6 £40,000 -11.11%
Bedfordshire +3 5 £40,000 +7.38%
East Anglia - 4 £45,000 -
Suffolk - 1 £45,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 18 January 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for ITSM.

1 130 (78.31%) ITIL
2 118 (71.08%) Service Management
3 59 (35.54%) Service Delivery
4 57 (34.34%) Finance
5 54 (32.53%) ITIL V3
6 46 (27.71%) Project Management
7 34 (20.48%) Microsoft
8 31 (18.67%) Problem Management
9 30 (18.07%) Incident Management
10 28 (16.87%) Degree
11 27 (16.27%) Remedy ITSM
11 27 (16.27%) Risk Management
11 27 (16.27%) Remedy
12 26 (15.66%) Change Management
13 23 (13.86%) MS Excel
13 23 (13.86%) CMDB
14 22 (13.25%) BMC
15 19 (11.45%) Service Design
16 18 (10.84%) SCCM
16 18 (10.84%) Change Control
16 18 (10.84%) Transition Management
16 18 (10.84%) Disaster Recovery
17 16 (9.64%) Performance Management
17 16 (9.64%) SDLC
18 14 (8.43%) Service Continuity Management
18 14 (8.43%) Windows
18 14 (8.43%) MS Office
18 14 (8.43%) Asset Management
19 13 (7.83%) Data Centre
20 12 (7.23%) Process Management

ITSM
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.42%) Exchange Server 2010
1 9 (5.42%) MS Exchange
2 6 (3.61%) Blackberry Enterprise Server
3 3 (1.81%) CMS
Applications
1 23 (13.86%) MS Excel
2 14 (8.43%) MS Office
3 10 (6.02%) MS PowerPoint
Business Applications
1 27 (16.27%) Remedy ITSM
2 9 (5.42%) Remedy AR System
Cloud Services
1 6 (3.61%) Amazon AWS
1 6 (3.61%) iTunes
1 6 (3.61%) Microsoft Azure
2 4 (2.41%) IaaS
2 4 (2.41%) PaaS
3 1 (0.60%) Force.com
Communications & Networking
1 8 (4.82%) VPN
2 5 (3.01%) SMS
3 4 (2.41%) HTTP
3 4 (2.41%) SAN
4 3 (1.81%) DHCP
4 3 (1.81%) DNS
4 3 (1.81%) TCP/IP
5 1 (0.60%) Broadband
5 1 (0.60%) Cisco ASA
5 1 (0.60%) Firewall
5 1 (0.60%) Internet
Database & Business Intelligence
1 2 (1.20%) SQL Server
2 1 (0.60%) GIS
Development Applications
1 1 (0.60%) JIRA
General
1 57 (34.34%) Finance
2 3 (1.81%) Banking
3 2 (1.20%) Legal
3 2 (1.20%) Retail
4 1 (0.60%) French Language
4 1 (0.60%) Publishing
Job Titles
1 39 (23.49%) IT Manager
2 38 (22.89%) Service Manager
3 30 (18.07%) IT Services Manager
4 26 (15.66%) Service Continuity Manager
5 25 (15.06%) Analyst
6 23 (13.86%) Developer
7 22 (13.25%) Remedy Developer
8 17 (10.24%) Disaster Recovery Manager
9 16 (9.64%) Service Analyst
10 13 (7.83%) Administrator
11 9 (5.42%) Delivery Manager
11 9 (5.42%) ITIL Manager
11 9 (5.42%) Services Delivery Manager
12 8 (4.82%) ITIL Service Manager
13 7 (4.22%) ITIL Service Analyst
13 7 (4.22%) Service Management Analyst
14 6 (3.61%) Capacity Manager
14 6 (3.61%) IT Analyst
15 5 (3.01%) Performance Manager
15 5 (3.01%) Service Management Manager
Libraries, Frameworks & Software Standards
1 5 (3.01%) Flash
2 4 (2.41%) Ajax
2 4 (2.41%) CSS
2 4 (2.41%) HTML
2 4 (2.41%) XML
3 1 (0.60%) Visualforce
Miscellaneous
1 23 (13.86%) CMDB
2 13 (7.83%) Data Centre
3 10 (6.02%) Blackberry
3 10 (6.02%) Mobile Computing
4 6 (3.61%) Smartphone
5 5 (3.01%) Statistics
6 4 (2.41%) Analytical Skills
6 4 (2.41%) Virtual Team
7 3 (1.81%) BYOD
7 3 (1.81%) Management Information System
8 2 (1.20%) Fat Client
8 2 (1.20%) Reinsurance
8 2 (1.20%) Thin Client
9 1 (0.60%) Enterprise Software
Operating Systems
1 14 (8.43%) Windows
2 10 (6.02%) Windows 8
3 6 (3.61%) Windows 10
3 6 (3.61%) Windows Phone
4 4 (2.41%) Linux
4 4 (2.41%) OpenVMS
4 4 (2.41%) Solaris
5 3 (1.81%) Windows Server
5 3 (1.81%) Windows Server 2008
5 3 (1.81%) Windows Server 2012
6 2 (1.20%) Android
7 1 (0.60%) Windows 7
Processes & Methodologies
1 130 (78.31%) ITIL
2 118 (71.08%) Service Management
3 59 (35.54%) Service Delivery
4 54 (32.53%) ITIL V3
5 46 (27.71%) Project Management
6 31 (18.67%) Problem Management
7 30 (18.07%) Incident Management
8 27 (16.27%) Risk Management
9 26 (15.66%) Change Management
10 19 (11.45%) Service Design
11 18 (10.84%) Change Control
11 18 (10.84%) Disaster Recovery
11 18 (10.84%) Transition Management
12 16 (9.64%) Performance Management
12 16 (9.64%) SDLC
13 14 (8.43%) Asset Management
13 14 (8.43%) Service Continuity Management
14 12 (7.23%) Process Management
15 10 (6.02%) Configuration Management
16 8 (4.82%) Business Continuity
Programming Languages
1 9 (5.42%) SQL
2 5 (3.01%) JavaScript
3 1 (0.60%) Apex Code
3 1 (0.60%) SOQL
Qualifications
1 28 (16.87%) Degree
2 6 (3.61%) ITIL Certification
3 5 (3.01%) ISEB
4 3 (1.81%) SC Cleared
4 3 (1.81%) Security Cleared
5 1 (0.60%) CCNA
5 1 (0.60%) Cisco Certification
Quality Assurance & Compliance
1 8 (4.82%) SLA
2 4 (2.41%) ISO/IEC 27001
System Software
1 4 (2.41%) VMware Infrastructure
2 3 (1.81%) Active Directory
3 2 (1.20%) VMware ESXi
3 2 (1.20%) vSphere
3 2 (1.20%) XenApp
3 2 (1.20%) XenDesktop
Systems Management
1 18 (10.84%) SCCM
2 11 (6.63%) SCOM
3 6 (3.61%) Microsoft Intune
4 1 (0.60%) Backup Exec
Vendors
1 34 (20.48%) Microsoft
2 27 (16.27%) Remedy
3 22 (13.25%) BMC
4 11 (6.63%) SolarWinds
5 9 (5.42%) Oracle
5 9 (5.42%) ServiceNow
6 8 (4.82%) Apple
6 8 (4.82%) Clearswift
6 8 (4.82%) Nokia
6 8 (4.82%) Proofpoint
7 5 (3.01%) Cadence
8 4 (2.41%) HP
8 4 (2.41%) NetApp
8 4 (2.41%) VMware
9 3 (1.81%) Cisco
9 3 (1.81%) Computacenter
10 2 (1.20%) 3PAR
10 2 (1.20%) Citrix
10 2 (1.20%) Dell
10 2 (1.20%) Salesforce.com
Norwich
University of East Anglia
Salary: £40,523 to £46,924 per annum
Posted: 13 days ago
Hertfordshire
Interquest - IQ Tech
Salary: £45000 - £60000 per annum + Benefits
Posted: 5 days ago
Hertfordshire
Interquest - IQ Tech
Salary: £50000 - £60000 per annum
Posted: 8 days ago
Berkhamsted
Interquest - IQ Tech
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 5 days ago