The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 23 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / East of England
Rank 199 199 230
Rank change year-on-year
0 +31
Permanent jobs citing ITSM 41 62 47
As % of all permanent IT jobs located in the East of England 0.70% 0.86% 0.64%
As % of the Processes & Methodologies category 0.80% 0.99% 0.75%
Number of salaries quoted 30 41 40
Median salary £55,125 £60,000 £50,000
Median salary % change year-on-year
-8.12% +20.00%
90% offered a salary of more than £42,500 £44,500 £29,500
10% offered a salary of more than £72,000 £70,000 £57,750
UK excluding London median salary £45,000 £43,845 £40,500
% change year-on-year
+2.63% +8.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5112 6239 6227
As % of all permanent IT jobs located in the East of England 87.04% 86.99% 84.74%
Number of salaries quoted 4181 5002 5018
Median salary £46,614 £47,500 £45,000
Median salary % change year-on-year
-1.86% +5.55%
90% offered a salary of more than £31,500 £31,500 £30,000
10% offered a salary of more than £70,000 £70,000 £69,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 23 February 2017.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +22 33 £63,000 +9.56%
Bedfordshire +15 4 £42,500 -5.55% 3
Hertfordshire -1 2 £48,750 -30.35% 2
Cambridgeshire +2 1 £45,000 -30.76%
Suffolk - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 23 February 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for ITSM.

1 118 (84.89%) ITIL
2 105 (75.54%) Service Management
3 54 (38.85%) Finance
4 53 (38.13%) Service Delivery
5 49 (35.25%) ITIL V3
6 46 (33.09%) Project Management
7 31 (22.30%) Microsoft
8 30 (21.58%) Problem Management
9 29 (20.86%) Risk Management
10 23 (16.55%) Change Management
10 23 (16.55%) Incident Management
11 20 (14.39%) CMDB
11 20 (14.39%) Disaster Recovery
12 19 (13.67%) MS Excel
13 18 (12.95%) Degree
14 16 (11.51%) SCCM
14 16 (11.51%) Service Continuity Management
15 14 (10.07%) Service Design
15 14 (10.07%) Remedy ITSM
15 14 (10.07%) MS Office
15 14 (10.07%) Remedy
16 13 (9.35%) Configuration Management
16 13 (9.35%) Asset Management
16 13 (9.35%) SDLC
16 13 (9.35%) Performance Management
17 12 (8.63%) Data Centre
17 12 (8.63%) Transition Management
17 12 (8.63%) Change Control
17 12 (8.63%) Process Management
18 11 (7.91%) Windows

ITSM
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.32%) Blackberry Enterprise Server
1 6 (4.32%) Exchange Server 2010
1 6 (4.32%) MS Exchange
2 3 (2.16%) CMS
Applications
1 19 (13.67%) MS Excel
2 14 (10.07%) MS Office
3 9 (6.47%) MS PowerPoint
Business Applications
1 14 (10.07%) Remedy ITSM
2 2 (1.44%) Remedy AR System
Cloud Services
1 6 (4.32%) Amazon AWS
1 6 (4.32%) iTunes
1 6 (4.32%) Microsoft Azure
2 4 (2.88%) IaaS
2 4 (2.88%) PaaS
3 1 (0.72%) Force.com
Communications & Networking
1 8 (5.76%) VPN
2 4 (2.88%) HTTP
2 4 (2.88%) SAN
2 4 (2.88%) SMS
3 1 (0.72%) Broadband
3 1 (0.72%) Internet
Database & Business Intelligence
1 1 (0.72%) GIS
General
1 54 (38.85%) Finance
2 5 (3.60%) Legal
3 4 (2.88%) Publishing
4 3 (2.16%) Banking
5 2 (1.44%) Retail
Job Titles
1 43 (30.94%) IT Manager
2 34 (24.46%) Service Manager
3 31 (22.30%) IT Services Manager
4 28 (20.14%) Service Continuity Manager
5 27 (19.42%) Analyst
6 19 (13.67%) Disaster Recovery Manager
7 13 (9.35%) Administrator
7 13 (9.35%) Service Analyst
8 10 (7.19%) Developer
9 9 (6.47%) Remedy Developer
10 8 (5.76%) ITIL Manager
10 8 (5.76%) ITIL Service Manager
11 6 (4.32%) Delivery Manager
11 6 (4.32%) Services Delivery Manager
12 5 (3.60%) ITIL Service Analyst
12 5 (3.60%) Process Analyst
12 5 (3.60%) Senior Developer
12 5 (3.60%) Senior Remedy Developer
12 5 (3.60%) Service Management Analyst
13 4 (2.88%) IT Analyst
Libraries, Frameworks & Software Standards
1 5 (3.60%) XML
2 4 (2.88%) Ajax
2 4 (2.88%) CSS
2 4 (2.88%) Flash
2 4 (2.88%) HTML
3 1 (0.72%) Middleware
3 1 (0.72%) SAP PI
3 1 (0.72%) Visualforce
3 1 (0.72%) Web Services
Miscellaneous
1 20 (14.39%) CMDB
2 12 (8.63%) Data Centre
3 10 (7.19%) Blackberry
3 10 (7.19%) Mobile Computing
4 6 (4.32%) Smartphone
5 4 (2.88%) Management Information System
5 4 (2.88%) Virtual Team
6 3 (2.16%) Analytical Skills
6 3 (2.16%) BYOD
7 2 (1.44%) Fat Client
7 2 (1.44%) Reinsurance
7 2 (1.44%) Thin Client
7 2 (1.44%) User Experience
8 1 (0.72%) Enterprise Software
Operating Systems
1 11 (7.91%) Windows
2 9 (6.47%) Windows 8
3 6 (4.32%) Windows 10
3 6 (4.32%) Windows Phone
4 4 (2.88%) Linux
4 4 (2.88%) OpenVMS
4 4 (2.88%) Solaris
5 2 (1.44%) Android
6 1 (0.72%) Windows 7
Processes & Methodologies
1 118 (84.89%) ITIL
2 105 (75.54%) Service Management
3 53 (38.13%) Service Delivery
4 49 (35.25%) ITIL V3
5 46 (33.09%) Project Management
6 30 (21.58%) Problem Management
7 29 (20.86%) Risk Management
8 23 (16.55%) Change Management
8 23 (16.55%) Incident Management
9 20 (14.39%) Disaster Recovery
10 16 (11.51%) Service Continuity Management
11 14 (10.07%) Service Design
12 13 (9.35%) Asset Management
12 13 (9.35%) Configuration Management
12 13 (9.35%) Performance Management
12 13 (9.35%) SDLC
13 12 (8.63%) Change Control
13 12 (8.63%) Process Management
13 12 (8.63%) Transition Management
14 9 (6.47%) Stakeholder Management
Programming Languages
1 5 (3.60%) JavaScript
2 1 (0.72%) Apex Code
2 1 (0.72%) SOQL
Qualifications
1 18 (12.95%) Degree
2 9 (6.47%) ITIL Certification
3 4 (2.88%) ISEB
Quality Assurance & Compliance
1 8 (5.76%) SLA
2 4 (2.88%) ISO/IEC 27001
3 1 (0.72%) QA
System Software
1 2 (1.44%) VMware Infrastructure
1 2 (1.44%) vSphere
1 2 (1.44%) XenApp
1 2 (1.44%) XenDesktop
Systems Management
1 16 (11.51%) SCCM
2 9 (6.47%) SCOM
3 6 (4.32%) Microsoft Intune
Vendors
1 31 (22.30%) Microsoft
2 14 (10.07%) Remedy
3 10 (7.19%) BMC
4 9 (6.47%) ServiceNow
4 9 (6.47%) SolarWinds
5 8 (5.76%) Apple
5 8 (5.76%) Clearswift
5 8 (5.76%) Nokia
5 8 (5.76%) Proofpoint
6 5 (3.60%) Snow
7 4 (2.88%) Cadence
7 4 (2.88%) Computacenter
7 4 (2.88%) NetApp
8 3 (2.16%) SAP
9 2 (1.44%) AppSense
9 2 (1.44%) Citrix
9 2 (1.44%) Dell
9 2 (1.44%) HP
9 2 (1.44%) Salesforce.com
9 2 (1.44%) VMware
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