The first table below looks at the demand for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East of England region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 229 235 258
Rank change year-on-year
+6 +23
Permanent jobs citing ITSM 53 26 23
As % of all permanent IT jobs located in the East of England 0.61% 0.30% 0.25%
As % of the Processes & Methodologies category 0.79% 0.40% 0.34%
Number of salaries quoted 50 17 15
Average salary £50,000 £46,500 £50,000
Average salary % change year-on-year
+7.52% -7.00%
90% offered a salary of more than £27,500 £34,600 £29,100
10% offered a salary of more than £55,250 £52,500 £60,500
UK excluding London average salary £50,000 £47,500 £45,000
% change year-on-year
+5.26% +5.55%
Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6685 6483 6833
As % of all permanent IT jobs located in the East of England 77.26% 75.75% 73.09%
Number of salaries quoted 5480 5576 5678
Average salary £43,000 £42,500 £42,500
Average salary % change year-on-year
+1.17% -
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £60,000 £62,500 £60,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
ITSM
England

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 17 April 2014.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Essex +6 32 £52,500 +20.00% 1
Hertfordshire +12 12 £27,500 -37.50% 1
Bedfordshire -16 6 £32,500 -35.00%
Cambridgeshire +2 3 £34,500 -16.36%
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 17 April 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 47 (71.21%) Windows
2 42 (63.64%) ITIL
3 37 (56.06%) Service Management
4 34 (51.52%) MS Exchange
4 34 (51.52%) Windows Server 2008
5 31 (46.97%) Exchange Server 2013
6 30 (45.45%) XenApp
6 30 (45.45%) Citrix
6 30 (45.45%) NetApp
7 29 (43.94%) Exchange Server 2010
8 28 (42.42%) assyst
9 21 (31.82%) Problem Management
10 19 (28.79%) Microsoft
10 19 (28.79%) Degree
10 19 (28.79%) ITIL V3
11 16 (24.24%) Remedy ITSM
11 16 (24.24%) Remedy
12 15 (22.73%) Active Directory
13 14 (21.21%) SQL
14 13 (19.70%) EMC
15 12 (18.18%) SAN
15 12 (18.18%) MS Office
15 12 (18.18%) Release Management
15 12 (18.18%) ITIL V2
16 11 (16.67%) Business Analysis
16 11 (16.67%) Process Management
17 9 (13.64%) SharePoint Server
17 9 (13.64%) SAP
17 9 (13.64%) ASP.NET
17 9 (13.64%) C#

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 17 April 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 34 (51.52%) MS Exchange
2 31 (46.97%) Exchange Server 2013
3 29 (43.94%) Exchange Server 2010
4 9 (13.64%) SharePoint Server
4 9 (13.64%) Documentum
4 9 (13.64%) BizTalk Server
5 3 (4.55%) Blackberry Enterprise Server
6 1 (1.52%) SharePoint
Applications
1 12 (18.18%) MS Office
2 8 (12.12%) MS Excel
Business Applications
1 28 (42.42%) assyst
2 16 (24.24%) Remedy ITSM
Cloud Services
1 1 (1.52%) Cloud Computing
1 1 (1.52%) SaaS
Communications & Networking
1 12 (18.18%) SAN
2 7 (10.61%) WAN
3 5 (7.58%) LAN
4 4 (6.06%) VPN
5 3 (4.55%) Firewall
6 2 (3.03%) VLAN
7 1 (1.52%) Network Security
7 1 (1.52%) IP Telephony
7 1 (1.52%) Intranet
7 1 (1.52%) VoIP
Database & Business Intelligence
1 9 (13.64%) Oracle Reports
2 5 (7.58%) SQL Server
General
1 8 (12.12%) Law
2 6 (9.09%) Finance
3 4 (6.06%) Multimedia
4 3 (4.55%) Advertising
5 2 (3.03%) Legal
6 1 (1.52%) Publishing
Job Titles
1 20 (30.30%) Problem Manager
2 15 (22.73%) Analyst
3 11 (16.67%) Release Manager
4 10 (15.15%) Support Analyst
5 7 (10.61%) ITIL Manager
6 6 (9.09%) Administrator
6 6 (9.09%) Delivery Manager
7 5 (7.58%) UNIX Administrator
7 5 (7.58%) Storage Administrator
8 4 (6.06%) Desktop Support
8 4 (6.06%) Service Manager
8 4 (6.06%) Desktop Analyst
8 4 (6.06%) Services Delivery Manager
8 4 (6.06%) Service Analyst
8 4 (6.06%) Desktop Support Analyst
9 3 (4.55%) Applications Support Analyst
9 3 (4.55%) Help Desk Support
9 3 (4.55%) Service Desk Analyst
9 3 (4.55%) Help Desk Support Analyst
9 3 (4.55%) Team Leader
Libraries, Frameworks & Software Standards
1 9 (13.64%) .NET
1 9 (13.64%) ASP.NET
Miscellaneous
1 7 (10.61%) Management Information System
2 3 (4.55%) Computer Science
2 3 (4.55%) iPhone
2 3 (4.55%) iPad
2 3 (4.55%) Blackberry
3 2 (3.03%) Video Conferencing
4 1 (1.52%) Handset
4 1 (1.52%) FlexPod
Operating Systems
1 47 (71.21%) Windows
2 34 (51.52%) Windows Server 2008
3 9 (13.64%) Windows 7
4 6 (9.09%) Windows XP
4 6 (9.09%) Windows Server 2003
5 5 (7.58%) HPUX
5 5 (7.58%) Linux
5 5 (7.58%) Red Hat Enterprise Linux
5 5 (7.58%) UNIX
6 2 (3.03%) Windows 8
6 2 (3.03%) Windows Server 2012
Processes & Methodologies
1 42 (63.64%) ITIL
2 37 (56.06%) Service Management
3 21 (31.82%) Problem Management
4 19 (28.79%) ITIL V3
5 12 (18.18%) ITIL V2
5 12 (18.18%) Release Management
6 11 (16.67%) Business Analysis
6 11 (16.67%) Process Management
7 8 (12.12%) Service Delivery
7 8 (12.12%) Information Security
7 8 (12.12%) Root Cause Analysis
8 6 (9.09%) Stakeholder Management
8 6 (9.09%) CRM
9 4 (6.06%) PRINCE2
9 4 (6.06%) Change Management
10 3 (4.55%) Information Security Management
10 3 (4.55%) Security Management
10 3 (4.55%) User Acceptance Testing
10 3 (4.55%) Time Management
10 3 (4.55%) Capacity Management
Programming Languages
1 14 (21.21%) SQL
2 9 (13.64%) VB
2 9 (13.64%) VB.NET
2 9 (13.64%) ABAP
2 9 (13.64%) VBA
2 9 (13.64%) C#
2 9 (13.64%) Java
Qualifications
1 19 (28.79%) Degree
2 7 (10.61%) ITIL Certification
3 2 (3.03%) CCNP
3 2 (3.03%) Cisco Certification
3 2 (3.03%) A+ Certification
3 2 (3.03%) Network+ Certification
4 1 (1.52%) PMP
4 1 (1.52%) PMI Certification
Quality Assurance & Compliance
1 8 (12.12%) SLA
2 6 (9.09%) ISO/IEC 27001
2 6 (9.09%) ISO 9001
System Software
1 30 (45.45%) XenApp
2 15 (22.73%) Active Directory
3 2 (3.03%) Terminal Server
3 2 (3.03%) Xen
3 2 (3.03%) VMware Infrastructure
Systems Management
1 5 (7.58%) HP Data Protector
2 1 (1.52%) SolarWinds Orion
Vendors
1 30 (45.45%) Citrix
1 30 (45.45%) NetApp
2 19 (28.79%) Microsoft
3 16 (24.24%) Remedy
4 13 (19.70%) EMC
5 9 (13.64%) Oracle
5 9 (13.64%) SAP
6 7 (10.61%) HP
7 6 (9.09%) VMware
8 5 (7.58%) 3PAR
8 5 (7.58%) Red Hat
9 4 (6.06%) Cisco
10 3 (4.55%) Avaya
10 3 (4.55%) McAfee
10 3 (4.55%) LANDesk
11 2 (3.03%) Fortinet
11 2 (3.03%) ServiceNow
11 2 (3.03%) Apple
12 1 (1.52%) CheckPoint
12 1 (1.52%) Symantec
Watford, Hertfordshire
ReThink Recruitment
Salary: £38000.00 - £42000.00 per annum + Benefits
Posted: 3 days ago
Colchester, Essex
Information Technology Services
Salary: £50k - 60k per year + excellent benefits
Posted: 3 days ago