The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 191 238 241
Rank change year-on-year
+47 +3
Permanent jobs citing ITSM 64 26 14
As % of all permanent IT jobs located in the East of England 0.88% 0.34% 0.19%
As % of the Processes & Methodologies category 1.06% 0.42% 0.25%
Number of salaries quoted 45 22 11
Average salary £50,000 £35,000 £40,000
Average salary % change year-on-year
+42.85% -12.50%
90% offered a salary of more than £28,100 £27,500 £29,400
10% offered a salary of more than £65,000 £55,000 £71,500
UK excluding London average salary £42,500 £40,679 £42,500
% change year-on-year
+4.47% -4.28%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6013 6181 5700
As % of all permanent IT jobs located in the East of England 82.23% 80.14% 78.97%
Number of salaries quoted 5054 4995 4829
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £65,000 £62,500 £67,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 3 September 2015.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +29 38 £51,000 +47.82% 6
Essex -5 12 £40,000 -27.27% 2
Cambridgeshire +15 8 £55,000 +100.00% 2
Bedfordshire +13 5 £50,000 +37.93%
Norfolk - 1 £32,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 3 September 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 70 (69.31%) ITIL
2 58 (57.43%) Service Management
3 27 (26.73%) SQL
4 25 (24.75%) Microsoft
5 23 (22.77%) Remedy
5 23 (22.77%) Service Delivery
5 23 (22.77%) Problem Management
5 23 (22.77%) Remedy ITSM
6 17 (16.83%) MS Office
7 16 (15.84%) Windows
8 15 (14.85%) Asset Management
9 14 (13.86%) Data Centre
9 14 (13.86%) Oracle
9 14 (13.86%) SLA
10 13 (12.87%) Java
11 12 (11.88%) XML
11 12 (11.88%) Finance
11 12 (11.88%) Line Management
11 12 (11.88%) CMDB
12 11 (10.89%) Management Information System
13 10 (9.90%) Project Management
13 10 (9.90%) Citrix
14 9 (8.91%) BMC
14 9 (8.91%) Change Management
14 9 (8.91%) Retail
14 9 (8.91%) XSLT
14 9 (8.91%) SAP
14 9 (8.91%) Windows 8
15 8 (7.92%) Oracle Database
15 8 (7.92%) Degree

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 3 September 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 6 (5.94%) IIS
1 6 (5.94%) BizTalk Server
2 4 (3.96%) SharePoint
2 4 (3.96%) MS Exchange
3 3 (2.97%) Oracle Workflow
3 3 (2.97%) SharePoint Server
3 3 (2.97%) Exchange Server 2010
3 3 (2.97%) Exchange Server 2013
3 3 (2.97%) Apache
4 2 (1.98%) Lotus Domino
Applications
1 17 (16.83%) MS Office
2 6 (5.94%) MS Excel
Business Applications
1 23 (22.77%) Remedy ITSM
2 3 (2.97%) assyst
2 3 (2.97%) SAP SRM
3 2 (1.98%) Oracle 11i
Communications & Networking
1 8 (7.92%) FTP
2 7 (6.93%) HTTP
2 7 (6.93%) SSL
3 6 (5.94%) SMS
4 3 (2.97%) TCP/IP
4 3 (2.97%) Firewall
4 3 (2.97%) SMTP
5 2 (1.98%) VLAN
5 2 (1.98%) Multicast
5 2 (1.98%) WAN
5 2 (1.98%) RIP
5 2 (1.98%) MPLS
5 2 (1.98%) OSPF
5 2 (1.98%) BGP
5 2 (1.98%) VRRP
5 2 (1.98%) RFID
6 1 (0.99%) Wi-Fi
6 1 (0.99%) VPN
Database & Business Intelligence
1 8 (7.92%) SQL Server
1 8 (7.92%) Oracle Database
2 5 (4.95%) Oracle Database 11g
2 5 (4.95%) BusinessObjects
3 4 (3.96%) Relational Database
4 3 (2.97%) MySQL
4 3 (2.97%) SQL Server 2008
4 3 (2.97%) RDBMS
4 3 (2.97%) SQL Server 2000
5 2 (1.98%) SQL Server Reporting Services
5 2 (1.98%) Oracle Reports
5 2 (1.98%) Oracle9i Database
5 2 (1.98%) Oracle Database 10g
6 1 (0.99%) Data Warehouse
6 1 (0.99%) SQL Server 2005
6 1 (0.99%) SQL Server Integration Services
Development Applications
1 1 (0.99%) Visual Studio
1 1 (0.99%) JIRA
1 1 (0.99%) SQL Server Management Studio (SSMS)
General
1 12 (11.88%) Finance
2 9 (8.91%) Retail
3 4 (3.96%) Local Government
4 3 (2.97%) Marketing
4 3 (2.97%) Front Office
4 3 (2.97%) Publishing
5 1 (0.99%) Back Office
5 1 (0.99%) Manufacturing
5 1 (0.99%) Dutch Language
5 1 (0.99%) French Language
5 1 (0.99%) German Language
Job Titles
1 20 (19.80%) Analyst
2 17 (16.83%) Operations Manager
2 17 (16.83%) Service Manager
3 10 (9.90%) Consultant
3 10 (9.90%) Service Operations Manager
4 9 (8.91%) Developer
5 7 (6.93%) Service Analyst
5 7 (6.93%) Remedy Analyst
5 7 (6.93%) Remedy Developer
5 7 (6.93%) Developer Analyst
6 6 (5.94%) Support Engineer
6 6 (5.94%) Desktop Support
7 5 (4.95%) Software Consultant
7 5 (4.95%) Applications Manager
8 4 (3.96%) Payroll Consultant
8 4 (3.96%) Services Delivery Analyst
8 4 (3.96%) Business Consultant
8 4 (3.96%) Graduate
8 4 (3.96%) Systems Manager
9 3 (2.97%) Release Manager
Libraries, Frameworks & Software Standards
1 12 (11.88%) XML
2 9 (8.91%) XSLT
3 8 (7.92%) SOAP
3 8 (7.92%) Web Services
4 7 (6.93%) JDBC
4 7 (6.93%) .NET
4 7 (6.93%) JSON
4 7 (6.93%) EDIFACT
4 7 (6.93%) SAP PI
5 4 (3.96%) Middleware
6 3 (2.97%) cXML
6 3 (2.97%) HTML
6 3 (2.97%) jQuery
7 2 (1.98%) COM+
7 2 (1.98%) CSS
7 2 (1.98%) SAP XI
7 2 (1.98%) LINQ
8 1 (0.99%) Java EE
8 1 (0.99%) ASP.NET
8 1 (0.99%) HTML5
Miscellaneous
1 14 (13.86%) Data Centre
2 12 (11.88%) CMDB
3 11 (10.89%) Management Information System
4 5 (4.95%) Thin Client
4 5 (4.95%) Blackberry
4 5 (4.95%) Mathematics
4 5 (4.95%) Computer Science
4 5 (4.95%) Fat Client
4 5 (4.95%) Mobile Computing
5 4 (3.96%) Enterprise Software
5 4 (3.96%) Analytical Skills
5 4 (3.96%) Physics
5 4 (3.96%) Chemistry
5 4 (3.96%) Statistics
6 3 (2.97%) Client/Server
6 3 (2.97%) Reference Data
7 1 (0.99%) iPhone
7 1 (0.99%) iPad
7 1 (0.99%) Hybrid Cloud
7 1 (0.99%) GIS
Operating Systems
1 16 (15.84%) Windows
2 9 (8.91%) Windows 8
3 6 (5.94%) UNIX
3 6 (5.94%) Linux
3 6 (5.94%) Android
4 5 (4.95%) Windows Server 2008
4 5 (4.95%) Windows XP
5 2 (1.98%) Windows Server 2003
6 1 (0.99%) Windows 7
6 1 (0.99%) Apple iOS
6 1 (0.99%) Windows Server 2012
Processes & Methodologies
1 70 (69.31%) ITIL
2 58 (57.43%) Service Management
3 23 (22.77%) Service Delivery
3 23 (22.77%) Problem Management
4 15 (14.85%) Asset Management
5 12 (11.88%) Line Management
6 10 (9.90%) Project Management
7 9 (8.91%) Change Management
8 8 (7.92%) Stakeholder Management
9 7 (6.93%) Incident Management
9 7 (6.93%) Identity Management
9 7 (6.93%) Technical Architecture
9 7 (6.93%) Resource Management
9 7 (6.93%) Data Mapping
9 7 (6.93%) ITIL V3
10 6 (5.94%) Release Management
10 6 (5.94%) Capacity Management
11 5 (4.95%) Infrastructure Management
11 5 (4.95%) Data Centre Operations
11 5 (4.95%) SDLC
Programming Languages
1 27 (26.73%) SQL
2 13 (12.87%) Java
3 7 (6.93%) C#
3 7 (6.93%) XQuery
3 7 (6.93%) XPath
4 5 (4.95%) T-SQL
4 5 (4.95%) VB
5 4 (3.96%) PL/SQL
6 3 (2.97%) VBA
6 3 (2.97%) Shell Script
6 3 (2.97%) JavaScript
6 3 (2.97%) PHP
7 2 (1.98%) VB6
8 1 (0.99%) C
8 1 (0.99%) VB.NET
Qualifications
1 8 (7.92%) Degree
2 4 (3.96%) Security Cleared
3 3 (2.97%) CCNA
3 3 (2.97%) Cisco Certification
3 3 (2.97%) ITIL Certification
4 2 (1.98%) MCP
5 1 (0.99%) CCNP
5 1 (0.99%) ITIL Foundation Certificate
5 1 (0.99%) Microsoft Certification
5 1 (0.99%) Oracle Certification
5 1 (0.99%) PRINCE2 Certification
Quality Assurance & Compliance
1 14 (13.86%) SLA
2 3 (2.97%) RosettaNet
3 1 (0.99%) ISO 9000
System Software
1 7 (6.93%) Active Directory
2 5 (4.95%) XenApp
3 4 (3.96%) VMware Infrastructure
4 2 (1.98%) XenDesktop
4 2 (1.98%) vSphere
4 2 (1.98%) Oracle RAC
Systems Management
1 6 (5.94%) SCCM
2 3 (2.97%) Systems Management Server (SMS)
3 2 (1.98%) Oracle RMAN
3 2 (1.98%) Data Guard
Vendors
1 25 (24.75%) Microsoft
2 23 (22.77%) Remedy
3 14 (13.86%) Oracle
4 10 (9.90%) Citrix
5 9 (8.91%) BMC
5 9 (8.91%) SAP
6 7 (6.93%) HP
6 7 (6.93%) VMware
7 5 (4.95%) Apple
7 5 (4.95%) Altiris
7 5 (4.95%) Dell
8 4 (3.96%) IBM
8 4 (3.96%) Computacenter
9 3 (2.97%) Blue Martini
9 3 (2.97%) FrontRange
9 3 (2.97%) AppSense
9 3 (2.97%) SolarWinds
9 3 (2.97%) ServiceNow
9 3 (2.97%) NetApp
9 3 (2.97%) EMC
Essex
Nakama
Salary: From £20,000 to £30,000 per annum
Posted: 4 hours ago
Huntingdon, Cambridgeshire
RecruitmentRevolution.com Limited
Salary: From £20,000 to £25,000 per annum £20,000 - £25,000 + Company Benefits
Posted: 14 hours ago
Harpenden, Hertfordshire
Pertemps IT
Salary: Bonus and Benefits
Posted: 14 hours ago
Harpenden
Pertemps ERP
Salary: £55,000 to £65,000 + Bonus and bens
Posted: 6 days ago
Berkhamsted
Interquest - IQ Tech
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 8 days ago
Hertfordshire
Interquest - IQ Tech
Salary: £45000 - £60000 per annum + Benefits
Posted: 8 days ago
Harpenden
Pertemps ERP
Salary: £60000 to £70000 + Bonus + Bens
Posted: 8 days ago
Chelmsford
Incite Insight
Salary: £50,000 - £60,000 per year
Posted: 21 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 25 days ago