The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 220 222 249
Rank change year-on-year
+2 +27
Permanent jobs citing ITSM 43 49 14
As % of all permanent IT jobs located in the East of England 0.56% 0.60% 0.18%
As % of the Processes & Methodologies category 0.68% 0.75% 0.23%
Number of salaries quoted 26 41 11
Average salary £45,000 £50,000 £45,000
Average salary % change year-on-year
-10.00% +11.11%
90% offered a salary of more than £32,000 £30,000 £35,000
10% offered a salary of more than £65,450 £60,000 £55,000
UK excluding London average salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6313 6514 6138
As % of all permanent IT jobs located in the East of England 81.80% 80.01% 78.35%
Number of salaries quoted 5222 5384 5203
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £30,000 £31,850 £30,000
10% offered a salary of more than £65,000 £61,500 £67,500
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 3 July 2015.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +12 14 £51,750 +3.50% 7
Cambridgeshire +1 14 £51,250 +45.39% 2
Bedfordshire - 9 £39,500 -
Essex -17 7 £42,500 -22.72%
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 3 July 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 77 (87.50%) ITIL
2 56 (63.64%) Service Management
3 24 (27.27%) Microsoft
4 22 (25.00%) MS Office
4 22 (25.00%) Remedy
4 22 (25.00%) Remedy ITSM
5 21 (23.86%) Problem Management
6 19 (21.59%) Service Delivery
6 19 (21.59%) Windows
7 18 (20.45%) ITIL Certification
8 17 (19.32%) SQL
8 17 (19.32%) Change Management
8 17 (19.32%) Degree
9 15 (17.05%) Stakeholder Management
9 15 (17.05%) Citrix
10 14 (15.91%) MS Exchange
10 14 (15.91%) Windows Server 2008
11 13 (14.77%) Java
11 13 (14.77%) Management Information System
12 12 (13.64%) Oracle
12 12 (13.64%) MS Excel
12 12 (13.64%) Release Management
13 11 (12.50%) ITIL V3
13 11 (12.50%) Line Management
13 11 (12.50%) SDLC
14 10 (11.36%) MS Visio
14 10 (11.36%) NetApp
14 10 (11.36%) Asset Management
14 10 (11.36%) MS PowerPoint
15 9 (10.23%) assyst

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 3 July 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 14 (15.91%) MS Exchange
2 9 (10.23%) Exchange Server 2010
2 9 (10.23%) Exchange Server 2013
3 8 (9.09%) BizTalk Server
4 6 (6.82%) SharePoint Server
5 4 (4.55%) SharePoint
5 4 (4.55%) Blackberry Enterprise Server
6 1 (1.14%) IIS
6 1 (1.14%) Lotus Domino
Applications
1 22 (25.00%) MS Office
2 12 (13.64%) MS Excel
3 10 (11.36%) MS Visio
3 10 (11.36%) MS PowerPoint
Business Applications
1 22 (25.00%) Remedy ITSM
2 9 (10.23%) assyst
3 4 (4.55%) SAP SRM
4 1 (1.14%) Oracle 11i
Communications & Networking
1 6 (6.82%) FTP
2 5 (5.68%) HTTP
2 5 (5.68%) LAN
2 5 (5.68%) SSL
2 5 (5.68%) Firewall
2 5 (5.68%) WAN
3 4 (4.55%) BIG-IP
3 4 (4.55%) MPLS
3 4 (4.55%) DSL
3 4 (4.55%) SMS
4 1 (1.14%) SAN
4 1 (1.14%) VPN
4 1 (1.14%) DNS
4 1 (1.14%) iSCSI
Database & Business Intelligence
1 8 (9.09%) SQL Server
2 5 (5.68%) Oracle Database 11g
2 5 (5.68%) Oracle Database
3 2 (2.27%) SQL Server 2008
3 2 (2.27%) SQL Server 2000
3 2 (2.27%) SQL Server Reporting Services
4 1 (1.14%) SQL Server 2005
4 1 (1.14%) SQL Server Integration Services
4 1 (1.14%) Oracle9i Database
4 1 (1.14%) Data Warehouse
4 1 (1.14%) Oracle Database 10g
4 1 (1.14%) Relational Database
Development Applications
1 1 (1.14%) Visual Studio
1 1 (1.14%) JIRA
1 1 (1.14%) SQL Server Management Studio (SSMS)
General
1 5 (5.68%) Finance
2 4 (4.55%) Front Office
2 4 (4.55%) Retail
3 2 (2.27%) Telecoms
4 1 (1.14%) Marketing
4 1 (1.14%) Dutch Language
4 1 (1.14%) French Language
4 1 (1.14%) German Language
4 1 (1.14%) Back Office
4 1 (1.14%) Manufacturing
Job Titles
1 29 (32.95%) Analyst
2 12 (13.64%) Service Manager
3 11 (12.50%) Operations Manager
4 9 (10.23%) Developer
4 9 (10.23%) Release Manager
5 8 (9.09%) Delivery Manager
6 7 (7.95%) Remedy Developer
6 7 (7.95%) Developer Analyst
6 7 (7.95%) Remedy Analyst
7 6 (6.82%) Service Operations Manager
7 6 (6.82%) Team Leader
7 6 (6.82%) Service Analyst
8 5 (5.68%) Infrastructure Analyst
8 5 (5.68%) Services Delivery Manager
8 5 (5.68%) Change Manager
8 5 (5.68%) Change Analyst
9 4 (4.55%) Services Delivery Analyst
9 4 (4.55%) Systems Manager
9 4 (4.55%) Analyst Programmer
9 4 (4.55%) Programmer
Libraries, Frameworks & Software Standards
1 8 (9.09%) .NET
2 6 (6.82%) SOAP
2 6 (6.82%) Web Services
3 5 (5.68%) XML
3 5 (5.68%) XSLT
3 5 (5.68%) Middleware
3 5 (5.68%) EDIFACT
3 5 (5.68%) JDBC
3 5 (5.68%) JSON
3 5 (5.68%) SAP PI
4 4 (4.55%) cXML
5 1 (1.14%) Java EE
5 1 (1.14%) HTML5
5 1 (1.14%) iOS SDK
5 1 (1.14%) REST
5 1 (1.14%) Android SDK
5 1 (1.14%) jQuery
5 1 (1.14%) HTML
Miscellaneous
1 13 (14.77%) Management Information System
2 9 (10.23%) Thin Client
2 9 (10.23%) CMDB
2 9 (10.23%) Fat Client
2 9 (10.23%) Analytical Skills
3 8 (9.09%) Data Centre
4 6 (6.82%) Blackberry
5 3 (3.41%) IVR
6 2 (2.27%) Mobile Computing
7 1 (1.14%) Enterprise Software
7 1 (1.14%) Hybrid Cloud
7 1 (1.14%) PMI
7 1 (1.14%) Computer Science
7 1 (1.14%) GIS
7 1 (1.14%) iPhone
7 1 (1.14%) iPad
Operating Systems
1 19 (21.59%) Windows
2 14 (15.91%) Windows Server 2008
3 5 (5.68%) Windows Server 2003
4 4 (4.55%) Windows 7
4 4 (4.55%) UNIX
5 3 (3.41%) Android
6 2 (2.27%) Windows 8
7 1 (1.14%) Windows Server 2012
7 1 (1.14%) Apple iOS
7 1 (1.14%) Linux
7 1 (1.14%) Windows XP
Processes & Methodologies
1 77 (87.50%) ITIL
2 56 (63.64%) Service Management
3 21 (23.86%) Problem Management
4 19 (21.59%) Service Delivery
5 17 (19.32%) Change Management
6 15 (17.05%) Stakeholder Management
7 12 (13.64%) Release Management
8 11 (12.50%) ITIL V3
8 11 (12.50%) Line Management
8 11 (12.50%) SDLC
9 10 (11.36%) Asset Management
10 9 (10.23%) Project Management
11 7 (7.95%) PRINCE2
12 5 (5.68%) BCP
12 5 (5.68%) Disaster Recovery
12 5 (5.68%) Business Continuity
12 5 (5.68%) Knowledge Management
12 5 (5.68%) Business Continuity Planning
12 5 (5.68%) People Management
12 5 (5.68%) Data Centre Operations
Programming Languages
1 17 (19.32%) SQL
2 13 (14.77%) Java
3 8 (9.09%) C#
4 6 (6.82%) VB
4 6 (6.82%) VBA
5 5 (5.68%) XQuery
5 5 (5.68%) PL/SQL
5 5 (5.68%) XPath
5 5 (5.68%) T-SQL
6 4 (4.55%) Shell Script
7 1 (1.14%) VB.NET
7 1 (1.14%) C
7 1 (1.14%) JavaScript
Qualifications
1 18 (20.45%) ITIL Certification
2 17 (19.32%) Degree
3 1 (1.14%) ITIL Foundation Certificate
3 1 (1.14%) PMI Certification
3 1 (1.14%) Oracle Certification
3 1 (1.14%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (5.68%) SLA
2 4 (4.55%) RosettaNet
3 1 (1.14%) ISO 9000
System Software
1 9 (10.23%) XenApp
2 8 (9.09%) Active Directory
3 5 (5.68%) VMware Infrastructure
4 4 (4.55%) Hyper-V
4 4 (4.55%) Xen
4 4 (4.55%) NLBS
5 1 (1.14%) Oracle RAC
5 1 (1.14%) VMware ESXi
Systems Management
1 5 (5.68%) Tivoli Storage Manager
2 4 (4.55%) WSUS
3 3 (3.41%) Unicenter
4 1 (1.14%) SCCM
4 1 (1.14%) Data Guard
4 1 (1.14%) Oracle RMAN
Vendors
1 24 (27.27%) Microsoft
2 22 (25.00%) Remedy
3 15 (17.05%) Citrix
4 12 (13.64%) Oracle
5 10 (11.36%) NetApp
6 8 (9.09%) BMC
7 6 (6.82%) EMC
7 6 (6.82%) VMware
8 5 (5.68%) Computacenter
8 5 (5.68%) CheckPoint
8 5 (5.68%) SAP
8 5 (5.68%) Cisco
9 4 (4.55%) Blue Martini
10 3 (3.41%) HP
10 3 (3.41%) CA
11 2 (2.27%) Apple
11 2 (2.27%) Dell
11 2 (2.27%) Avaya
12 1 (1.14%) IBM
12 1 (1.14%) Peregrine
Watford, Hertfordshire
Reed Technology
Salary: £40000 - £45000 per annum
Posted: Yesterday
Berkhamsted
Interquest - IQ Tech
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 4 days ago
Hertfordshire
Interquest - IQ Tech
Salary: £45000 - £60000 per annum + Benefits
Posted: 4 days ago
Hertfordshire
Polar Recruitment
Salary: £50000 - £55000 per annum + + Benefits
Posted: 5 days ago
Cambridge
360 Resourcing
Salary: £60.6k - 70.3k per year
Posted: 13 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 16 days ago
Cambridge OR Northampton
LGSS
Salary: £42K - £47K
Posted: 20 days ago
Watford, Hertfordshire
KPMG
Salary: Competitive
Posted: 22 days ago