The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 9 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 151 200 233
Rank change year-on-year
+49 +33
Permanent jobs citing ITSM 95 64 40
As % of all permanent IT jobs located in the East of England 1.50% 0.90% 0.50%
As % of the Processes & Methodologies category 1.70% 1.05% 0.60%
Number of salaries quoted 80 43 32
Median salary £47,500 £47,500 £30,000
Median salary % change year-on-year
- +58.33%
90% offered a salary of more than £32,500 £30,200 £27,050
10% offered a salary of more than £65,000 £72,500 £109,500
UK excluding London median salary £45,000 £42,500 £38,000
% change year-on-year
+5.88% +11.84%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5587 6099 6720
As % of all permanent IT jobs located in the East of England 87.97% 85.67% 84.27%
Number of salaries quoted 4556 5022 5409
Median salary £49,000 £47,500 £45,000
Median salary % change year-on-year
+3.15% +5.55%
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £70,000 £67,500 £67,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 9 December 2016.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +49 59 £50,000 - 2
Hertfordshire -4 15 £53,000 -5.77% 3
Bedfordshire +12 13 £47,500 +31.94%
Cambridgeshire +8 10 £40,000 +1.26%
East Anglia - 4 £45,000 -
Suffolk -12 1 £45,000 +28.57%
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 9 December 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for ITSM.

1 135 (68.88%) ITIL
2 118 (60.20%) Service Management
3 57 (29.08%) Service Delivery
4 52 (26.53%) Finance
5 50 (25.51%) Remedy
5 50 (25.51%) Remedy ITSM
6 47 (23.98%) ITIL V3
7 39 (19.90%) BMC
8 38 (19.39%) Microsoft
9 37 (18.88%) Project Management
10 34 (17.35%) Problem Management
11 33 (16.84%) Degree
12 32 (16.33%) Incident Management
13 28 (14.29%) Change Management
14 26 (13.27%) MS Excel
14 26 (13.27%) CMDB
15 25 (12.76%) Windows
16 22 (11.22%) Change Control
16 22 (11.22%) Service Design
17 21 (10.71%) Remedy AR System
17 21 (10.71%) SQL
17 21 (10.71%) Oracle
18 20 (10.20%) Transition Management
19 17 (8.67%) SCCM
19 17 (8.67%) Risk Management
20 16 (8.16%) MS Office
20 16 (8.16%) MS Exchange
20 16 (8.16%) Performance Management
20 16 (8.16%) Exchange Server 2010
21 15 (7.65%) SDLC

ITSM
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (8.16%) Exchange Server 2010
1 16 (8.16%) MS Exchange
2 7 (3.57%) Blackberry Enterprise Server
3 4 (2.04%) CMS
4 2 (1.02%) Oracle Workflow
Applications
1 26 (13.27%) MS Excel
2 16 (8.16%) MS Office
3 10 (5.10%) MS PowerPoint
Business Applications
1 50 (25.51%) Remedy ITSM
2 21 (10.71%) Remedy AR System
Cloud Services
1 7 (3.57%) iTunes
2 6 (3.06%) Amazon AWS
2 6 (3.06%) Microsoft Azure
3 4 (2.04%) IaaS
3 4 (2.04%) PaaS
4 1 (0.51%) Force.com
4 1 (0.51%) Office 365
Communications & Networking
1 10 (5.10%) VPN
2 9 (4.59%) DHCP
2 9 (4.59%) DNS
2 9 (4.59%) TCP/IP
3 5 (2.55%) SMS
4 4 (2.04%) HTTP
4 4 (2.04%) SAN
5 1 (0.51%) Broadband
5 1 (0.51%) Cisco ASA
5 1 (0.51%) Firewall
5 1 (0.51%) Internet
5 1 (0.51%) Wi-Fi
Database & Business Intelligence
1 8 (4.08%) SQL Server
2 1 (0.51%) GIS
Development Applications
1 2 (1.02%) Oracle Forms
2 1 (0.51%) JIRA
General
1 52 (26.53%) Finance
2 3 (1.53%) Banking
3 1 (0.51%) French Language
3 1 (0.51%) Military
3 1 (0.51%) Retail
Job Titles
1 39 (19.90%) Developer
1 39 (19.90%) Remedy Developer
2 37 (18.88%) Analyst
3 34 (17.35%) Service Manager
4 29 (14.80%) IT Manager
5 22 (11.22%) IT Services Manager
6 17 (8.67%) Service Analyst
7 16 (8.16%) Service Continuity Manager
8 13 (6.63%) Administrator
9 9 (4.59%) Delivery Manager
9 9 (4.59%) Services Delivery Manager
10 8 (4.08%) Analyst Developer
10 8 (4.08%) Developer Analyst
10 8 (4.08%) Disaster Recovery Manager
10 8 (4.08%) Infrastructure Engineer
10 8 (4.08%) ITIL Manager
10 8 (4.08%) ITIL Service Analyst
10 8 (4.08%) Remedy Analyst
10 8 (4.08%) Service Management Analyst
11 7 (3.57%) IT Engineer
Libraries, Frameworks & Software Standards
1 10 (5.10%) XML
2 6 (3.06%) EDI
2 6 (3.06%) EDIFACT
2 6 (3.06%) SAP ALE
3 5 (2.55%) Flash
4 4 (2.04%) Ajax
4 4 (2.04%) CSS
4 4 (2.04%) HTML
5 3 (1.53%) SAP PI
6 1 (0.51%) Visualforce
Miscellaneous
1 26 (13.27%) CMDB
2 13 (6.63%) Blackberry
3 12 (6.12%) Data Centre
3 12 (6.12%) Mobile Computing
4 7 (3.57%) Analytical Skills
4 7 (3.57%) Smartphone
5 6 (3.06%) TRADACOMS
6 5 (2.55%) Statistics
7 4 (2.04%) BYOD
7 4 (2.04%) Management Information System
8 3 (1.53%) Fat Client
8 3 (1.53%) Thin Client
9 2 (1.02%) Reinsurance
9 2 (1.02%) User Experience
9 2 (1.02%) Virtual Team
10 1 (0.51%) Enterprise Software
Operating Systems
1 25 (12.76%) Windows
2 12 (6.12%) Windows 8
3 9 (4.59%) Windows Server
3 9 (4.59%) Windows Server 2008
3 9 (4.59%) Windows Server 2012
4 7 (3.57%) Windows Phone
5 6 (3.06%) Windows 10
6 4 (2.04%) Linux
6 4 (2.04%) OpenVMS
6 4 (2.04%) Solaris
7 3 (1.53%) Android
8 1 (0.51%) Windows 7
Processes & Methodologies
1 135 (68.88%) ITIL
2 118 (60.20%) Service Management
3 57 (29.08%) Service Delivery
4 47 (23.98%) ITIL V3
5 37 (18.88%) Project Management
6 34 (17.35%) Problem Management
7 32 (16.33%) Incident Management
8 28 (14.29%) Change Management
9 22 (11.22%) Change Control
9 22 (11.22%) Service Design
10 20 (10.20%) Transition Management
11 17 (8.67%) Risk Management
12 16 (8.16%) Performance Management
13 15 (7.65%) Asset Management
13 15 (7.65%) SDLC
14 14 (7.14%) Process Management
15 11 (5.61%) Configuration Management
16 9 (4.59%) Disaster Recovery
16 9 (4.59%) E-Commerce
17 8 (4.08%) Logistics
Programming Languages
1 21 (10.71%) SQL
2 6 (3.06%) ABAP
3 4 (2.04%) JavaScript
4 1 (0.51%) Apex Code
4 1 (0.51%) SOQL
Qualifications
1 33 (16.84%) Degree
2 11 (5.61%) SC Cleared
2 11 (5.61%) Security Cleared
3 5 (2.55%) ISEB
3 5 (2.55%) ITIL Certification
4 2 (1.02%) DV Cleared
5 1 (0.51%) CCNA
5 1 (0.51%) Cisco Certification
Quality Assurance & Compliance
1 8 (4.08%) SLA
2 4 (2.04%) ISO/IEC 27001
System Software
1 11 (5.61%) VMware Infrastructure
2 9 (4.59%) Active Directory
3 8 (4.08%) VMware ESXi
4 3 (1.53%) vSphere
4 3 (1.53%) XenApp
4 3 (1.53%) XenDesktop
Systems Management
1 17 (8.67%) SCCM
2 11 (5.61%) SCOM
3 6 (3.06%) Microsoft Intune
4 1 (0.51%) Backup Exec
Vendors
1 50 (25.51%) Remedy
2 39 (19.90%) BMC
3 38 (19.39%) Microsoft
4 21 (10.71%) Oracle
5 11 (5.61%) HP
5 11 (5.61%) SolarWinds
5 11 (5.61%) VMware
6 10 (5.10%) Apple
6 10 (5.10%) Clearswift
6 10 (5.10%) Nokia
6 10 (5.10%) Proofpoint
7 9 (4.59%) Cisco
8 8 (4.08%) 3PAR
9 7 (3.57%) ServiceNow
10 6 (3.06%) SAP
11 5 (2.55%) Cadence
12 4 (2.04%) NetApp
13 3 (1.53%) AppSense
13 3 (1.53%) Citrix
13 3 (1.53%) Dell
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