The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 212 217 236
Rank change year-on-year
+5 +19
Permanent jobs citing ITSM 40 18 44
As % of all permanent IT jobs located in the East of England 0.52% 0.26% 0.49%
As % of the Processes & Methodologies category 0.64% 0.33% 0.64%
Number of salaries quoted 32 7 28
Average salary £36,000 £40,000 £38,000
Average salary % change year-on-year
-10.00% +5.26%
90% offered a salary of more than £29,550 £27,500 £28,500
10% offered a salary of more than £109,500 £85,000 £45,000
UK excluding London average salary £38,750 £45,000 £42,500
% change year-on-year
-13.88% +5.88%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6265 5454 6847
As % of all permanent IT jobs located in the East of England 80.73% 80.23% 76.89%
Number of salaries quoted 5004 4343 5904
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £67,500 £60,000 £60,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 24 December 2014.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex -1 13 £42,500 -43.33% 1
Cambridgeshire -3 12 £30,000 -47.82%
Hertfordshire -11 10 £55,000 +100.00% 5
Bedfordshire - 4 £52,500 - 1
Suffolk +3 1 £50,000 -50.00%
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 24 December 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 48 (75.00%) Service Management
2 32 (50.00%) ITIL
3 21 (32.81%) Microsoft
4 20 (31.25%) MS Office
5 16 (25.00%) MS Excel
5 16 (25.00%) Service Delivery
6 15 (23.44%) Management Information System
6 15 (23.44%) MS PowerPoint
7 14 (21.88%) Incident Management
8 12 (18.75%) Finance
8 12 (18.75%) Analytical Skills
9 11 (17.19%) SQL
9 11 (17.19%) Active Directory
9 11 (17.19%) Citrix
10 10 (15.63%) Windows
10 10 (15.63%) BMC
10 10 (15.63%) Remedy
10 10 (15.63%) Law
10 10 (15.63%) Remedy ITSM
11 8 (12.50%) MS Visio
11 8 (12.50%) Firewall
12 7 (10.94%) E-Commerce
12 7 (10.94%) ITIL Certification
12 7 (10.94%) Change Management
12 7 (10.94%) Release Management
12 7 (10.94%) Change Control
12 7 (10.94%) Line Management
13 6 (9.38%) UNIX
13 6 (9.38%) CMDB
13 6 (9.38%) ITIL Foundation Certificate

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 24 December 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (6.25%) MS Exchange
2 3 (4.69%) Exchange Server 2010
2 3 (4.69%) Exchange Server 2013
3 1 (1.56%) WebSphere Application Server
3 1 (1.56%) WebLogic
3 1 (1.56%) IIS
3 1 (1.56%) JBoss
3 1 (1.56%) Apache
3 1 (1.56%) Tomcat
3 1 (1.56%) Tuxedo
3 1 (1.56%) Oracle HTTP Server
3 1 (1.56%) NetWeaver
3 1 (1.56%) BizTalk Server
3 1 (1.56%) iPlanet
3 1 (1.56%) Blackberry Enterprise Server
3 1 (1.56%) IBM HTTP Server
3 1 (1.56%) SharePoint Server
3 1 (1.56%) WebSphere
3 1 (1.56%) GlassFish
3 1 (1.56%) SAP Portal
Applications
1 20 (31.25%) MS Office
2 16 (25.00%) MS Excel
3 15 (23.44%) MS PowerPoint
4 8 (12.50%) MS Visio
Business Applications
1 10 (15.63%) Remedy ITSM
2 2 (3.13%) assyst
3 1 (1.56%) SAP FI
3 1 (1.56%) SAP FI/CO
3 1 (1.56%) SAP CO
Communications & Networking
1 8 (12.50%) Firewall
2 4 (6.25%) LAN
2 4 (6.25%) WAN
3 1 (1.56%) HTTP
3 1 (1.56%) TCP/IP
3 1 (1.56%) VPN
3 1 (1.56%) DNS
3 1 (1.56%) SSL
3 1 (1.56%) SAN
3 1 (1.56%) MPLS
3 1 (1.56%) DSL
3 1 (1.56%) SMS
3 1 (1.56%) Wi-Fi
3 1 (1.56%) BIG-IP
General
1 12 (18.75%) Finance
2 10 (15.63%) Law
3 5 (7.81%) Telecoms
3 5 (7.81%) Banking
3 5 (7.81%) Retail
4 4 (6.25%) Retail Banking
5 3 (4.69%) Legal
6 2 (3.13%) Multimedia
7 1 (1.56%) Pharmaceutical
7 1 (1.56%) Manufacturing
7 1 (1.56%) Publishing
7 1 (1.56%) Marketing
Job Titles
1 14 (21.88%) Analyst
1 14 (21.88%) Team Leader
2 10 (15.63%) Service Manager
2 10 (15.63%) Service Analyst
3 7 (10.94%) Service Desk Team Leader
4 6 (9.38%) Operations Team Leader
4 6 (9.38%) Developer
4 6 (9.38%) Services Delivery Manager
4 6 (9.38%) Delivery Manager
4 6 (9.38%) Service Management Analyst
5 5 (7.81%) Remedy Developer
6 4 (6.25%) Service Desk Analyst
6 4 (6.25%) IT Services Manager
7 3 (4.69%) Service Desk Manager
7 3 (4.69%) Consultant
7 3 (4.69%) Support Engineer
7 3 (4.69%) Chief Information Officer
8 2 (3.13%) Desktop Engineer
8 2 (3.13%) Desktop Support
8 2 (3.13%) Release Manager
Libraries, Frameworks & Software Standards
1 2 (3.13%) HTML
1 2 (3.13%) .NET
2 1 (1.56%) J2EE
2 1 (1.56%) XML
2 1 (1.56%) WAP
2 1 (1.56%) WebSphere MQ
2 1 (1.56%) Middleware
2 1 (1.56%) JSON
2 1 (1.56%) Application Packaging
2 1 (1.56%) WebSphere Message Broker
Miscellaneous
1 15 (23.44%) Management Information System
2 12 (18.75%) Analytical Skills
3 6 (9.38%) CMDB
4 4 (6.25%) iSeries
5 2 (3.13%) Blackberry
6 1 (1.56%) Open Source
6 1 (1.56%) Fat Client
6 1 (1.56%) PDA
6 1 (1.56%) Client/Server
6 1 (1.56%) NHS
6 1 (1.56%) Thin Client
Operating Systems
1 10 (15.63%) Windows
2 6 (9.38%) UNIX
3 5 (7.81%) Windows Server 2008
4 4 (6.25%) Windows 7
5 3 (4.69%) Windows Server 2003
6 1 (1.56%) Windows 8
6 1 (1.56%) Windows Phone
6 1 (1.56%) Solaris
6 1 (1.56%) Linux
6 1 (1.56%) Windows 2000
Processes & Methodologies
1 48 (75.00%) Service Management
2 32 (50.00%) ITIL
3 16 (25.00%) Service Delivery
4 14 (21.88%) Incident Management
5 7 (10.94%) Release Management
5 7 (10.94%) Change Control
5 7 (10.94%) Change Management
5 7 (10.94%) E-Commerce
5 7 (10.94%) Line Management
6 5 (7.81%) PRINCE2
7 4 (6.25%) ITIL V3
7 4 (6.25%) Operations Management
8 3 (4.69%) Problem Management
8 3 (4.69%) Project Planning
8 3 (4.69%) User Acceptance Testing
8 3 (4.69%) Project Management
8 3 (4.69%) Infrastructure Management
8 3 (4.69%) GAP Analysis
9 2 (3.13%) Stakeholder Management
9 2 (3.13%) Business Intelligence
Programming Languages
1 11 (17.19%) SQL
2 3 (4.69%) Java
2 3 (4.69%) VBA
3 1 (1.56%) Shell Script
3 1 (1.56%) Jython
3 1 (1.56%) PowerShell
3 1 (1.56%) C#
3 1 (1.56%) VB
Qualifications
1 7 (10.94%) ITIL Certification
2 6 (9.38%) ITIL Foundation Certificate
3 3 (4.69%) Degree
4 1 (1.56%) MCP
4 1 (1.56%) Microsoft Certification
4 1 (1.56%) A+ Certification
4 1 (1.56%) Sun Certification
Quality Assurance & Compliance
1 5 (7.81%) SLA
2 3 (4.69%) ISO/IEC 20000
3 1 (1.56%) ISO/IEC 27001
3 1 (1.56%) QA
System Software
1 11 (17.19%) Active Directory
2 3 (4.69%) XenApp
3 2 (3.13%) Hyper-V
4 1 (1.56%) Xen
4 1 (1.56%) NLBS
4 1 (1.56%) Oracle RAC
4 1 (1.56%) VMware Infrastructure
Systems Management
1 1 (1.56%) Tivoli
1 1 (1.56%) WSUS
1 1 (1.56%) BMC Performance Manager
1 1 (1.56%) SCCM
1 1 (1.56%) Puppet
1 1 (1.56%) Opscode Chef
Vendors
1 21 (32.81%) Microsoft
2 11 (17.19%) Citrix
3 10 (15.63%) BMC
3 10 (15.63%) Remedy
4 4 (6.25%) Intel
4 4 (6.25%) Computacenter
5 3 (4.69%) NetApp
6 2 (3.13%) Oracle
6 2 (3.13%) SAP
7 1 (1.56%) Cisco
7 1 (1.56%) IBM
7 1 (1.56%) Cognizant
7 1 (1.56%) EMC
7 1 (1.56%) Siemens
7 1 (1.56%) Red Hat
7 1 (1.56%) CheckPoint
7 1 (1.56%) NetIQ
7 1 (1.56%) VMware
7 1 (1.56%) Mitel
7 1 (1.56%) Altiris
Hemel Hempstead
Hudson - London
Salary: £40000 - £50000 per annum + Car allowance
Posted: 4 days ago
Colchester, Essex
Eutopia Solutions Ltd
Salary: £45000.00 - £55000.00 per annum + package & bonus
Posted: 4 days ago
Bedfordshire
Mint Recruitment Solutions
Salary: £50000 - £60000 per annum + Excellent Benefits
Posted: 4 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 8 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 11 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 11 days ago