The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 217 216 242
Rank change year-on-year
-1 +26
Permanent jobs citing ITSM 35 25 41
As % of all permanent IT jobs located in the East of England 0.45% 0.36% 0.46%
As % of the Processes & Methodologies category 0.56% 0.45% 0.60%
Number of salaries quoted 25 16 28
Average salary £35,000 £40,000 £41,500
Average salary % change year-on-year
-12.50% -3.61%
90% offered a salary of more than £27,200 £28,000 £30,000
10% offered a salary of more than £130,000 £66,500 £50,000
UK excluding London average salary £36,500 £45,000 £39,469
% change year-on-year
-18.88% +14.01%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6243 5498 6834
As % of all permanent IT jobs located in the East of England 80.18% 78.95% 75.99%
Number of salaries quoted 4941 4530 5837
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,000 £29,500 £29,000
10% offered a salary of more than £67,500 £60,000 £62,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 30 October 2014.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -17 16 £52,500 +31.25% 6
Cambridgeshire +3 8 £29,750 +21.42% 2
Essex +4 7 £35,000 -31.37% 3
Bedfordshire -12 3 £36,250 +20.83% 1
Suffolk +4 1 £50,000 -50.00%
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 30 October 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 54 (68.35%) Service Management
2 48 (60.76%) ITIL
3 23 (29.11%) Service Delivery
4 21 (26.58%) Management Information System
5 20 (25.32%) MS Office
5 20 (25.32%) Microsoft
6 19 (24.05%) Citrix
7 18 (22.78%) MS Excel
7 18 (22.78%) MS PowerPoint
7 18 (22.78%) Incident Management
8 17 (21.52%) Windows
9 15 (18.99%) MS Visio
9 15 (18.99%) Problem Management
10 13 (16.46%) NetApp
10 13 (16.46%) SQL
10 13 (16.46%) ITIL Certification
10 13 (16.46%) Windows Server 2008
10 13 (16.46%) XenApp
10 13 (16.46%) Analytical Skills
11 12 (15.19%) Finance
12 11 (13.92%) Remedy
12 11 (13.92%) SLA
12 11 (13.92%) Remedy ITSM
13 10 (12.66%) BMC
13 10 (12.66%) Law
13 10 (12.66%) Firewall
14 9 (11.39%) Change Management
14 9 (11.39%) Project Management
14 9 (11.39%) Root Cause Analysis
15 8 (10.13%) Exchange Server 2013

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 30 October 2014, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 8 (10.13%) MS Exchange
1 8 (10.13%) Exchange Server 2010
1 8 (10.13%) Exchange Server 2013
2 3 (3.80%) BizTalk Server
2 3 (3.80%) SharePoint Server
2 3 (3.80%) Documentum
3 1 (1.27%) Oracle HTTP Server
3 1 (1.27%) NetWeaver
3 1 (1.27%) WebSphere Application Server
3 1 (1.27%) WebLogic
3 1 (1.27%) IIS
3 1 (1.27%) JBoss
3 1 (1.27%) Apache
3 1 (1.27%) Tomcat
3 1 (1.27%) Tuxedo
3 1 (1.27%) WebSphere
3 1 (1.27%) GlassFish
3 1 (1.27%) SAP Portal
3 1 (1.27%) iPlanet
3 1 (1.27%) IBM HTTP Server
Applications
1 20 (25.32%) MS Office
2 18 (22.78%) MS Excel
2 18 (22.78%) MS PowerPoint
3 15 (18.99%) MS Visio
Business Applications
1 11 (13.92%) Remedy ITSM
2 6 (7.59%) assyst
3 1 (1.27%) SAP FI
3 1 (1.27%) SAP FI/CO
3 1 (1.27%) SAP CO
Communications & Networking
1 10 (12.66%) Firewall
2 5 (6.33%) LAN
2 5 (6.33%) WAN
3 4 (5.06%) VPN
4 3 (3.80%) VoIP
4 3 (3.80%) SAN
4 3 (3.80%) Wi-Fi
4 3 (3.80%) IP Telephony
4 3 (3.80%) Network Security
5 2 (2.53%) HTTP
6 1 (1.27%) TCP/IP
6 1 (1.27%) SMS
6 1 (1.27%) DNS
6 1 (1.27%) SSL
Database & Business Intelligence
1 1 (1.27%) Oracle Reports
General
1 12 (15.19%) Finance
2 10 (12.66%) Law
3 5 (6.33%) Banking
3 5 (6.33%) Retail
3 5 (6.33%) Telecoms
4 4 (5.06%) Retail Banking
4 4 (5.06%) Legal
5 3 (3.80%) Publishing
6 2 (2.53%) Multimedia
7 1 (1.27%) Local Government
7 1 (1.27%) Manufacturing
7 1 (1.27%) Marketing
Job Titles
1 14 (17.72%) Team Leader
2 12 (15.19%) Service Manager
2 12 (15.19%) Problem Manager
3 7 (8.86%) Analyst
3 7 (8.86%) Consultant
4 6 (7.59%) Developer
4 6 (7.59%) Service Desk Team Leader
4 6 (7.59%) Operations Team Leader
5 5 (6.33%) Service Analyst
5 5 (6.33%) Services Delivery Manager
5 5 (6.33%) Delivery Manager
5 5 (6.33%) Remedy Developer
6 4 (5.06%) Service Desk Manager
6 4 (5.06%) Release Manager
6 4 (5.06%) Technical Consultant
6 4 (5.06%) Coordinator
7 3 (3.80%) Support Engineer
7 3 (3.80%) Technical Manager
7 3 (3.80%) ITIL Manager
7 3 (3.80%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 4 (5.06%) .NET
2 2 (2.53%) HTML
3 1 (1.27%) J2EE
3 1 (1.27%) ASP.NET
3 1 (1.27%) XML
3 1 (1.27%) WebSphere MQ
3 1 (1.27%) Middleware
3 1 (1.27%) JSON
3 1 (1.27%) WebSphere Message Broker
Miscellaneous
1 21 (26.58%) Management Information System
2 13 (16.46%) Analytical Skills
3 6 (7.59%) CMDB
4 3 (3.80%) Handset
5 2 (2.53%) iSeries
5 2 (2.53%) NHS
6 1 (1.27%) Open Source
Operating Systems
1 17 (21.52%) Windows
2 13 (16.46%) Windows Server 2008
3 4 (5.06%) UNIX
4 2 (2.53%) Windows 7
5 1 (1.27%) Solaris
5 1 (1.27%) Linux
5 1 (1.27%) Windows 2000
5 1 (1.27%) Windows Server 2003
Processes & Methodologies
1 54 (68.35%) Service Management
2 48 (60.76%) ITIL
3 23 (29.11%) Service Delivery
4 18 (22.78%) Incident Management
5 15 (18.99%) Problem Management
6 9 (11.39%) Change Management
6 9 (11.39%) Project Management
6 9 (11.39%) Root Cause Analysis
7 8 (10.13%) Process Management
8 7 (8.86%) ITIL V3
8 7 (8.86%) Continuous Improvement
9 6 (7.59%) Change Control
9 6 (7.59%) Line Management
10 5 (6.33%) Release Management
11 4 (5.06%) Operations Management
11 4 (5.06%) E-Commerce
12 3 (3.80%) BCP
12 3 (3.80%) Disaster Recovery
12 3 (3.80%) GAP Analysis
12 3 (3.80%) Risk Management
Programming Languages
1 13 (16.46%) SQL
2 5 (6.33%) Java
3 3 (3.80%) ABAP
3 3 (3.80%) VBA
4 1 (1.27%) Shell Script
4 1 (1.27%) Jython
4 1 (1.27%) PowerShell
4 1 (1.27%) C#
4 1 (1.27%) VB
4 1 (1.27%) VB.NET
Qualifications
1 13 (16.46%) ITIL Certification
2 7 (8.86%) ITIL Foundation Certificate
3 6 (7.59%) Degree
4 1 (1.27%) SC Cleared
4 1 (1.27%) DV Cleared
4 1 (1.27%) Security Cleared
4 1 (1.27%) CCIE
4 1 (1.27%) Cisco Certification
4 1 (1.27%) Sun Certification
Quality Assurance & Compliance
1 11 (13.92%) SLA
2 2 (2.53%) QA
System Software
1 13 (16.46%) XenApp
2 8 (10.13%) Active Directory
3 1 (1.27%) Oracle RAC
Systems Management
1 3 (3.80%) SolarWinds Orion
2 1 (1.27%) Puppet
2 1 (1.27%) Opscode Chef
2 1 (1.27%) Tivoli
2 1 (1.27%) BMC Performance Manager
Vendors
1 20 (25.32%) Microsoft
2 19 (24.05%) Citrix
3 13 (16.46%) NetApp
4 11 (13.92%) Remedy
5 10 (12.66%) BMC
6 5 (6.33%) EMC
6 5 (6.33%) SAP
7 4 (5.06%) Computacenter
7 4 (5.06%) Oracle
8 3 (3.80%) Fortinet
8 3 (3.80%) SolarWinds
8 3 (3.80%) Aruba
8 3 (3.80%) Meru Networks
8 3 (3.80%) Mitel
8 3 (3.80%) Cisco
8 3 (3.80%) HP
8 3 (3.80%) Dell
9 2 (2.53%) Intel
10 1 (1.27%) Cognizant
10 1 (1.27%) IBM
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: Yesterday
Berkhamsted
Interquest - IQ ESM
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: Yesterday
Hertfordshire
Volaris Exec
Salary: £150000 - £190000 per annum + excellent benefits
Posted: 3 days ago
Chelmsford, Essex
FIRST POINT IT RESOURCING
Salary: £30000 - £40000 per annum + Bonus + Benefits
Posted: 6 days ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £25,000 to £32,000 per annum
Posted: 6 days ago
Hertfordshire
Volaris
Salary: £100000 - £130000 per annum + 20% bonus + benefits
Posted: 6 days ago
Peterborough
Hays IT - Uk Posting account
Salary: £350 - £400 per day
Posted: 7 days ago
Luton
Templeton and Partners - SAP & UK Account
Salary: Market related
Posted: 8 days ago
Essex
NFP Group Ltd
Salary: £30000 - £40000 per annum + Bonus + Benefits
Posted: 13 days ago
St. Albans, Hertfordshire
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 14 days ago