The first table below looks at the demand for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East of England region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank 245 246 245
Rank change year-on-year
+1 -1
Permanent jobs citing ITSM 24 26 16
As % of all permanent IT jobs located in the East of England 0.290% 0.299% 0.169%
As % of the Processes & Methodologies category 0.401% 0.431% 0.232%
Number of salaries quoted 16 17 10
Average salary £47,500 £42,500 £40,000
Average salary % change year-on-year
+11.76% +6.25%
90% offered a salary of more than £36,500 £29,000 £37,250
10% offered a salary of more than £55,000 £53,500 £45,500
UK excluding London average salary £45,000 £44,000 £45,000
% change year-on-year
+2.27% -2.22%
All Processes & Methodologies
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5984 6032 6901
As % of all permanent IT jobs located in the East of England 72.37% 69.37% 72.73%
Number of salaries quoted 5129 5099 5854
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £30,000 £28,500 £30,000
10% offered a salary of more than £60,000 £61,500 £62,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
ITSM
England

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

East of England ITSM Jobs Demand Trend

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

East of England ITSM Salary Trend

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 17 May 2013.

East of England ITSM Salary Histogram

ITSM
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cambridgeshire +7 9 £41,250 -
Bedfordshire -9 7 £50,000 +27.38%
Essex +29 4 £46,500 +50.00%
Hertfordshire -5 3 £35,500 -16.47%
Norfolk +1 1 £90,000 +73.07%
ITSM
England

ITSM
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 38 (73.08%) ITIL
2 34 (65.38%) Service Management
3 25 (48.08%) Windows
4 24 (46.15%) BMC
5 22 (42.31%) Service Delivery
6 21 (40.38%) Remedy ITSM
6 21 (40.38%) Remedy
7 20 (38.46%) Microsoft
8 14 (26.92%) Finance
8 14 (26.92%) Control-M
9 13 (25.00%) SNMP
9 13 (25.00%) Continuous Improvement
10 11 (21.15%) ITIL Certification
10 11 (21.15%) Financial Institution
11 10 (19.23%) CMDB
11 10 (19.23%) Middleware
11 10 (19.23%) BMC PATROL
11 10 (19.23%) SharePoint
12 9 (17.31%) MS Excel
12 9 (17.31%) IIS
13 8 (15.38%) Information Security
13 8 (15.38%) Perl
13 8 (15.38%) Linux
13 8 (15.38%) SLA
14 7 (13.46%) VB
14 7 (13.46%) AIX
14 7 (13.46%) DNS
14 7 (13.46%) Degree
14 7 (13.46%) Korn
15 6 (11.54%) Games

ITSM
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Development
1 10 (19.23%) Middleware
2 1 (1.923%) WebSphere
2 1 (1.923%) Java EE
2 1 (1.923%) J2EE
2 1 (1.923%) XML
Application Platforms
1 10 (19.23%) SharePoint
2 9 (17.31%) IIS
3 2 (3.846%) Apache
3 2 (3.846%) Tomcat
3 2 (3.846%) Exchange Server 2010
3 2 (3.846%) MS Exchange
4 1 (1.923%) Documentum
4 1 (1.923%) WebSphere Process Server
4 1 (1.923%) WebSphere Portal
4 1 (1.923%) WebSphere Application Server
Applications
1 9 (17.31%) MS Excel
2 5 (9.615%) MS Visio
2 5 (9.615%) MS Office
3 4 (7.692%) MS Project
Business Applications
1 21 (40.38%) Remedy ITSM
2 2 (3.846%) Dynamics NAV
Communications & Networking
1 13 (25.00%) SNMP
2 7 (13.46%) DNS
3 5 (9.615%) TCP/IP
3 5 (9.615%) HTTP
4 3 (5.769%) DHCP
4 3 (5.769%) VLAN
4 3 (5.769%) Unified Communications
5 2 (3.846%) Internet
6 1 (1.923%) Extranet
6 1 (1.923%) Intrusion Detection
6 1 (1.923%) Intranet
Database & Business Intelligence
1 2 (3.846%) DB2
General
1 14 (26.92%) Finance
2 11 (21.15%) Financial Institution
3 6 (11.54%) Games
4 3 (5.769%) Advertising
5 2 (3.846%) Banking
5 2 (3.846%) Back Office
6 1 (1.923%) Law
6 1 (1.923%) Legal
6 1 (1.923%) Marketing
Job Titles
1 17 (32.69%) Administrator
2 11 (21.15%) Analyst
3 9 (17.31%) Service Manager
4 5 (9.615%) Remedy Administrator
5 4 (7.692%) Technical Manager
5 4 (7.692%) Delivery Manager
5 4 (7.692%) Service Desk Manager
5 4 (7.692%) Technical Services Manager
5 4 (7.692%) Services Delivery Manager
5 4 (7.692%) Technical Delivery Manager
6 3 (5.769%) Senior Analyst
6 3 (5.769%) Support Analyst
6 3 (5.769%) Support Engineer
6 3 (5.769%) Applications Support
6 3 (5.769%) 3rd Line Support
6 3 (5.769%) Problem Manager
6 3 (5.769%) Senior Support Analyst
6 3 (5.769%) Applications Support Engineer
7 2 (3.846%) Problem Analyst
7 2 (3.846%) Linux Engineer
Miscellaneous
1 10 (19.23%) CMDB
2 2 (3.846%) Online Games
2 2 (3.846%) FMCG
2 2 (3.846%) NHS
2 2 (3.846%) Management Information System
3 1 (1.923%) Informatics
3 1 (1.923%) Computer Science
Operating Systems
1 25 (48.08%) Windows
2 8 (15.38%) Linux
3 7 (13.46%) AIX
4 4 (7.692%) UNIX
5 2 (3.846%) Windows Server 2008
6 1 (1.923%) Solaris
Processes & Methodologies
1 38 (73.08%) ITIL
2 34 (65.38%) Service Management
3 22 (42.31%) Service Delivery
4 13 (25.00%) Continuous Improvement
5 8 (15.38%) Information Security
6 6 (11.54%) Change Control
7 5 (9.615%) Problem Management
7 5 (9.615%) PRINCE2
7 5 (9.615%) Change Management
8 3 (5.769%) E-Commerce
8 3 (5.769%) Six Sigma
8 3 (5.769%) Incident Management
8 3 (5.769%) Asset Management
8 3 (5.769%) Capacity Planning
8 3 (5.769%) Root Cause Analysis
8 3 (5.769%) Capacity Management
9 2 (3.846%) Information Governance
9 2 (3.846%) Risk Management
9 2 (3.846%) Performance Improvement
9 2 (3.846%) Release Management
Programming Languages
1 8 (15.38%) Perl
2 7 (13.46%) VB
2 7 (13.46%) Korn
3 4 (7.692%) Java
4 3 (5.769%) SQL
5 1 (1.923%) Shell Script
5 1 (1.923%) Jython
5 1 (1.923%) C
5 1 (1.923%) PL/SQL
Qualifications
1 11 (21.15%) ITIL Certification
2 7 (13.46%) Degree
3 3 (5.769%) PRINCE2 Certification
4 2 (3.846%) SC Cleared
4 2 (3.846%) Security Cleared
5 1 (1.923%) ISEB
Quality Assurance & Compliance
1 8 (15.38%) SLA
2 1 (1.923%) Sarbanes-Oxley
2 1 (1.923%) COBIT
2 1 (1.923%) PCI DSS
System Software
1 5 (9.615%) Active Directory
2 3 (5.769%) Hyper-V
3 2 (3.846%) XenApp
Systems Management
1 14 (26.92%) Control-M
2 10 (19.23%) BMC PATROL
3 5 (9.615%) Tivoli
3 5 (9.615%) Netcool
3 5 (9.615%) Netcool/OMNIbus
4 3 (5.769%) Tivoli Monitoring
4 3 (5.769%) SCOM
Vendors
1 24 (46.15%) BMC
2 21 (40.38%) Remedy
3 20 (38.46%) Microsoft
4 3 (5.769%) SAP
4 3 (5.769%) Cisco
4 3 (5.769%) IBM
5 2 (3.846%) JBoss
5 2 (3.846%) HP
5 2 (3.846%) EMC
5 2 (3.846%) Citrix
5 2 (3.846%) VMware
5 2 (3.846%) NetApp
6 1 (1.923%) Symantec
6 1 (1.923%) Oracle
6 1 (1.923%) Sourcefire
6 1 (1.923%) Fortinet
6 1 (1.923%) Qualys
6 1 (1.923%) F5
6 1 (1.923%) Twitter
6 1 (1.923%) Juniper
Luton, South East
My global client is currently recruiting an experienced Service Management analyst with a solid background in ITIL service management processes with extensive experience of Incident, Change ,problem management...
Volt
Salary: £40000 - £45000 per annum + bonus
Posted: 17 May 2013
Essex
SKILLS REQUIRED: - MS Server 2008 - Exchange 2010 - Windows 7 and MS Office Applications - Symantec Backup Exec - Cisco CLI - iOS, BES, Android - Vmware - Citrix DUTIES: ?... IT Service Management experience.
North Point Recruitment
Salary: £25000 per annum
Posted: 16 May 2013
Essex
SKILLS REQUIRED: - MS Server 2008 - Exchange 2010 - Windows 7 and MS Office Applications - Symantec Backup Exec - Cisco CLI - iOS, BES, Android - Vmware - Citrix DUTIES: ?... IT Service Management experience.
North Point Recruitment
Salary: £25000 per annum
Posted: 16 May 2013
Essex
SKILLS REQUIRED: - MS Server 2008 - Exchange 2010 - Windows 7 and MS Office Applications - Symantec Backup Exec - Cisco CLI - iOS, BES, Android - Vmware - Citrix DUTIES: - Answering customer queries and...
North Point Recruitment
Salary: £25000 per annum
Posted: 13 May 2013