The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 197 226 259
Rank change year-on-year
+29 +33
Permanent jobs citing ITSM 55 42 7
As % of all permanent IT jobs located in the East of England 0.74% 0.53% 0.092%
As % of the Processes & Methodologies category 0.91% 0.66% 0.12%
Number of salaries quoted 37 34 6
Average salary £45,000 £41,750 £43,750
Average salary % change year-on-year
+7.78% -4.57%
90% offered a salary of more than £27,500 £27,500 £38,750
10% offered a salary of more than £65,450 £60,000 £76,250
UK excluding London average salary £42,500 £42,500 £42,500
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6073 6412 6000
As % of all permanent IT jobs located in the East of England 81.75% 80.41% 78.50%
Number of salaries quoted 5045 5250 5035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £30,500 £31,000 £30,000
10% offered a salary of more than £65,000 £62,500 £67,500
UK excluding London average salary £45,000 £42,500 £41,000
% change year-on-year
+5.88% +3.65%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 3 August 2015.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +19 29 £47,000 -6.00% 7
Cambridgeshire +1 12 £55,000 +83.33% 2
Bedfordshire - 8 £39,500 -
Essex -13 5 - -
Norfolk - 1 £32,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 3 August 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 74 (80.43%) ITIL
2 57 (61.96%) Service Management
3 25 (27.17%) Remedy
3 25 (27.17%) Remedy ITSM
4 24 (26.09%) Problem Management
5 23 (25.00%) SQL
6 21 (22.83%) Microsoft
7 19 (20.65%) Service Delivery
8 17 (18.48%) MS Office
8 17 (18.48%) Windows
9 15 (16.30%) Java
9 15 (16.30%) Degree
10 13 (14.13%) Citrix
10 13 (14.13%) Windows Server 2008
11 12 (13.04%) MS Exchange
11 12 (13.04%) Oracle
11 12 (13.04%) Change Management
11 12 (13.04%) Stakeholder Management
11 12 (13.04%) Project Management
12 11 (11.96%) Management Information System
12 11 (11.96%) Release Management
12 11 (11.96%) Data Centre
13 10 (10.87%) SDLC
13 10 (10.87%) Asset Management
13 10 (10.87%) BMC
14 9 (9.78%) NetApp
14 9 (9.78%) SLA
14 9 (9.78%) SQL Server
14 9 (9.78%) Finance
14 9 (9.78%) CMDB

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 3 August 2015, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 12 (13.04%) MS Exchange
2 8 (8.70%) BizTalk Server
2 8 (8.70%) Exchange Server 2010
2 8 (8.70%) Exchange Server 2013
3 5 (5.43%) SharePoint Server
4 4 (4.35%) SharePoint
5 3 (3.26%) Blackberry Enterprise Server
6 2 (2.17%) Lotus Domino
7 1 (1.09%) IIS
Applications
1 17 (18.48%) MS Office
2 6 (6.52%) MS Excel
3 2 (2.17%) MS Visio
3 2 (2.17%) MS PowerPoint
Business Applications
1 25 (27.17%) Remedy ITSM
2 8 (8.70%) assyst
3 4 (4.35%) SAP SRM
4 2 (2.17%) Oracle 11i
Communications & Networking
1 8 (8.70%) FTP
2 7 (7.61%) HTTP
2 7 (7.61%) SSL
3 6 (6.52%) SMS
4 5 (5.43%) WAN
5 4 (4.35%) MPLS
5 4 (4.35%) Firewall
5 4 (4.35%) LAN
6 3 (3.26%) BIG-IP
6 3 (3.26%) DSL
7 1 (1.09%) VRRP
7 1 (1.09%) OSPF
7 1 (1.09%) BGP
7 1 (1.09%) VLAN
7 1 (1.09%) iSCSI
7 1 (1.09%) Multicast
7 1 (1.09%) SAN
7 1 (1.09%) RIP
7 1 (1.09%) TCP/IP
7 1 (1.09%) VPN
Database & Business Intelligence
1 9 (9.78%) SQL Server
2 6 (6.52%) Oracle Database 11g
2 6 (6.52%) Oracle Database
3 3 (3.26%) SQL Server 2008
3 3 (3.26%) BusinessObjects
3 3 (3.26%) SQL Server 2000
4 2 (2.17%) SQL Server Reporting Services
4 2 (2.17%) Oracle9i Database
4 2 (2.17%) Oracle Database 10g
5 1 (1.09%) Relational Database
5 1 (1.09%) Data Warehouse
5 1 (1.09%) SQL Server 2005
5 1 (1.09%) SQL Server Integration Services
Development Applications
1 1 (1.09%) Visual Studio
1 1 (1.09%) JIRA
1 1 (1.09%) SQL Server Management Studio (SSMS)
General
1 9 (9.78%) Finance
2 8 (8.70%) Retail
3 4 (4.35%) Front Office
4 3 (3.26%) Local Government
5 1 (1.09%) Marketing
5 1 (1.09%) Dutch Language
5 1 (1.09%) French Language
5 1 (1.09%) German Language
5 1 (1.09%) Back Office
5 1 (1.09%) Manufacturing
Job Titles
1 25 (27.17%) Analyst
2 15 (16.30%) Service Manager
3 14 (15.22%) Operations Manager
4 9 (9.78%) Developer
5 8 (8.70%) Release Manager
5 8 (8.70%) Service Operations Manager
6 7 (7.61%) Remedy Analyst
6 7 (7.61%) Remedy Developer
6 7 (7.61%) Developer Analyst
6 7 (7.61%) Service Analyst
7 6 (6.52%) Delivery Manager
8 5 (5.43%) Applications Manager
8 5 (5.43%) Change Manager
9 4 (4.35%) Systems Manager
9 4 (4.35%) Services Delivery Manager
9 4 (4.35%) Infrastructure Analyst
9 4 (4.35%) Analyst Programmer
9 4 (4.35%) Programmer
9 4 (4.35%) Services Delivery Analyst
9 4 (4.35%) SAP Programmer
Libraries, Frameworks & Software Standards
1 8 (8.70%) SOAP
2 7 (7.61%) .NET
2 7 (7.61%) JDBC
2 7 (7.61%) EDIFACT
2 7 (7.61%) XML
2 7 (7.61%) XSLT
2 7 (7.61%) JSON
2 7 (7.61%) SAP PI
3 6 (6.52%) Web Services
4 5 (5.43%) Middleware
5 4 (4.35%) cXML
6 1 (1.09%) SAP XI
6 1 (1.09%) Java EE
6 1 (1.09%) jQuery
6 1 (1.09%) HTML5
6 1 (1.09%) iOS SDK
6 1 (1.09%) REST
6 1 (1.09%) Android SDK
6 1 (1.09%) HTML
Miscellaneous
1 11 (11.96%) Management Information System
1 11 (11.96%) Data Centre
2 9 (9.78%) CMDB
3 7 (7.61%) Fat Client
3 7 (7.61%) Thin Client
4 5 (5.43%) Blackberry
4 5 (5.43%) Analytical Skills
5 4 (4.35%) Enterprise Software
5 4 (4.35%) Mathematics
5 4 (4.35%) Computer Science
6 3 (3.26%) Statistics
6 3 (3.26%) Physics
6 3 (3.26%) Chemistry
7 2 (2.17%) IVR
7 2 (2.17%) Mobile Computing
8 1 (1.09%) Hybrid Cloud
8 1 (1.09%) iPhone
8 1 (1.09%) iPad
8 1 (1.09%) GIS
Operating Systems
1 17 (18.48%) Windows
2 13 (14.13%) Windows Server 2008
3 5 (5.43%) Windows Server 2003
4 4 (4.35%) Windows 7
4 4 (4.35%) UNIX
5 3 (3.26%) Android
6 2 (2.17%) Linux
6 2 (2.17%) Windows XP
6 2 (2.17%) Windows 8
7 1 (1.09%) Windows Server 2012
7 1 (1.09%) Apple iOS
Processes & Methodologies
1 74 (80.43%) ITIL
2 57 (61.96%) Service Management
3 24 (26.09%) Problem Management
4 19 (20.65%) Service Delivery
5 12 (13.04%) Change Management
5 12 (13.04%) Project Management
5 12 (13.04%) Stakeholder Management
6 11 (11.96%) Release Management
7 10 (10.87%) SDLC
7 10 (10.87%) Asset Management
8 8 (8.70%) ITIL V3
9 7 (7.61%) Data Mapping
9 7 (7.61%) Line Management
10 6 (6.52%) PRINCE2
11 5 (5.43%) Knowledge Management
11 5 (5.43%) Incident Management
11 5 (5.43%) Infrastructure Management
11 5 (5.43%) Data Centre Operations
12 4 (4.35%) People Management
12 4 (4.35%) Business Continuity Planning
Programming Languages
1 23 (25.00%) SQL
2 15 (16.30%) Java
3 7 (7.61%) C#
3 7 (7.61%) XQuery
3 7 (7.61%) XPath
4 5 (5.43%) PL/SQL
4 5 (5.43%) VBA
4 5 (5.43%) T-SQL
4 5 (5.43%) VB
5 4 (4.35%) Shell Script
6 1 (1.09%) VB.NET
6 1 (1.09%) C
6 1 (1.09%) JavaScript
Qualifications
1 15 (16.30%) Degree
2 8 (8.70%) ITIL Certification
3 3 (3.26%) Security Cleared
4 1 (1.09%) ITIL Foundation Certificate
4 1 (1.09%) CCNA
4 1 (1.09%) Cisco Certification
4 1 (1.09%) Oracle Certification
4 1 (1.09%) PRINCE2 Certification
Quality Assurance & Compliance
1 9 (9.78%) SLA
2 4 (4.35%) RosettaNet
3 1 (1.09%) ISO 9000
System Software
1 8 (8.70%) Active Directory
1 8 (8.70%) XenApp
2 4 (4.35%) VMware Infrastructure
3 3 (3.26%) Hyper-V
3 3 (3.26%) Xen
3 3 (3.26%) NLBS
4 2 (2.17%) Oracle RAC
5 1 (1.09%) VMware ESXi
Systems Management
1 3 (3.26%) WSUS
2 2 (2.17%) Unicenter
2 2 (2.17%) Oracle RMAN
2 2 (2.17%) Data Guard
3 1 (1.09%) Tivoli Storage Manager
3 1 (1.09%) SCCM
Vendors
1 25 (27.17%) Remedy
2 21 (22.83%) Microsoft
3 13 (14.13%) Citrix
4 12 (13.04%) Oracle
5 10 (10.87%) BMC
6 9 (9.78%) NetApp
7 7 (7.61%) SAP
8 6 (6.52%) VMware
9 5 (5.43%) Computacenter
9 5 (5.43%) Cisco
9 5 (5.43%) EMC
10 4 (4.35%) CheckPoint
10 4 (4.35%) Blue Martini
11 3 (3.26%) HP
12 2 (2.17%) Dell
12 2 (2.17%) Avaya
12 2 (2.17%) IBM
12 2 (2.17%) Lotus
12 2 (2.17%) Apple
12 2 (2.17%) CA
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 3 days ago
Hertfordshire
Lawrence Harvey Enterprise
Salary: £40000.00 - £62000.00 per annum + excellent benefits
Posted: 3 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: flexible benefits scheme
Posted: 3 days ago
Hertfordshire
Polar Recruitment
Salary: £50000 - £55000 per annum + + Benefits
Posted: 4 days ago
Berkhamsted
Interquest - IQ Tech
Salary: £18000 - £30000 per annum + Comission
Posted: 6 days ago
Berkhamsted
Interquest - IQ Tech
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 13 days ago
Hertfordshire
Interquest - IQ Tech
Salary: £45000 - £60000 per annum + Benefits
Posted: 13 days ago