The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 222 239 237
Rank change year-on-year
+17 -2
Permanent jobs citing ITSM 44 41 54
As % of all permanent IT jobs located in the East of England 0.63% 0.54% 0.63%
As % of the Processes & Methodologies category 0.73% 0.65% 0.77%
Number of salaries quoted 30 34 50
Average salary £53,750 £50,000 £51,250
Average salary % change year-on-year
+7.50% -2.43%
90% offered a salary of more than £36,500 £27,900 £32,000
10% offered a salary of more than £90,000 £59,000 £57,500
UK excluding London average salary £43,500 £42,500 £50,000
% change year-on-year
+2.35% -15.00%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6067 6264 7026
As % of all permanent IT jobs located in the East of England 86.77% 82.67% 81.66%
Number of salaries quoted 4902 5085 5808
Average salary £47,500 £45,000 £44,000
Average salary % change year-on-year
+5.55% +2.27%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £70,000 £62,000 £65,000
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 30 April 2016.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +27 20 £52,500 +5.00% 5
Essex +3 14 £49,000 -2.00% 1
Bedfordshire -2 6 £80,000 +102.53%
Cambridgeshire -8 4 £56,750 +26.11% 4
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 30 April 2016, IT jobs across the East of England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 91 (74.59%) ITIL
2 76 (62.30%) Service Management
3 30 (24.59%) Service Delivery
4 24 (19.67%) Change Management
5 22 (18.03%) ITIL V3
6 21 (17.21%) Problem Management
6 21 (17.21%) Windows
7 20 (16.39%) Citrix
8 17 (13.93%) XenApp
8 17 (13.93%) Analytical Skills
9 16 (13.11%) Incident Management
9 16 (13.11%) SLA
9 16 (13.11%) PRINCE2
9 16 (13.11%) Stakeholder Management
10 14 (11.48%) Microsoft
10 14 (11.48%) Remedy
10 14 (11.48%) Remedy ITSM
11 13 (10.66%) Exchange Server 2010
11 13 (10.66%) Project Management
11 13 (10.66%) MS Exchange
12 12 (9.84%) ServiceNow
13 11 (9.02%) Exchange Server 2013
13 11 (9.02%) Knowledge Management
13 11 (9.02%) NetApp
13 11 (9.02%) Windows Server
14 10 (8.20%) Service Design
14 10 (8.20%) ITIL V2
15 9 (7.38%) Root Cause Analysis
15 9 (7.38%) assyst
15 9 (7.38%) Windows Server 2008

ITSM
Top Related IT Skills in the East of England by Category

For the 6 months to 30 April 2016, IT jobs across the East of England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 13 (10.66%) Exchange Server 2010
1 13 (10.66%) MS Exchange
2 11 (9.02%) Exchange Server 2013
3 2 (1.64%) BizTalk Server
3 2 (1.64%) Blackberry Enterprise Server
3 2 (1.64%) IBM Domino
Applications
1 7 (5.74%) MS Office
2 4 (3.28%) MS Excel
Business Applications
1 14 (11.48%) Remedy ITSM
2 9 (7.38%) assyst
3 5 (4.10%) Remedy AR System
4 2 (1.64%) Oracle 11i
5 1 (0.82%) SAP CRM
Cloud Services
1 7 (5.74%) SaaS
2 2 (1.64%) Office 365
3 1 (0.82%) Amazon AWS
3 1 (0.82%) IaaS
3 1 (0.82%) Microsoft Azure
3 1 (0.82%) PaaS
Communications & Networking
1 6 (4.92%) Firewall
1 6 (4.92%) LAN
1 6 (4.92%) SAN
1 6 (4.92%) WAN
2 2 (1.64%) FTP
2 2 (1.64%) HTTP
2 2 (1.64%) SSL
2 2 (1.64%) Unified Communications
2 2 (1.64%) VPN
Database & Business Intelligence
1 2 (1.64%) Oracle Database
1 2 (1.64%) Oracle Database 10g
1 2 (1.64%) Oracle Database 11g
1 2 (1.64%) Oracle9i Database
1 2 (1.64%) SAP BW
1 2 (1.64%) SQL Server
1 2 (1.64%) SQL Server 2000
1 2 (1.64%) SQL Server 2008
General
1 8 (6.56%) Law
1 8 (6.56%) Retail
2 6 (4.92%) Finance
2 6 (4.92%) Publishing
3 2 (1.64%) Marketing
3 2 (1.64%) Telecoms
Job Titles
1 24 (19.67%) Service Manager
2 14 (11.48%) Analyst
2 14 (11.48%) IT Manager
2 14 (11.48%) ITIL Manager
3 13 (10.66%) Delivery Manager
3 13 (10.66%) Services Delivery Manager
4 11 (9.02%) Problem Manager
5 9 (7.38%) ITIL Problem Manager
6 8 (6.56%) Incident and Problem Manager
6 8 (6.56%) Incident Manager
7 7 (5.74%) Developer
7 7 (5.74%) IT Services Manager
7 7 (5.74%) Support Analyst
8 6 (4.92%) Consultant
8 6 (4.92%) Desktop Support
8 6 (4.92%) IT Consultant
8 6 (4.92%) Management Consultant
8 6 (4.92%) Network Manager
8 6 (4.92%) PMO Consultant
8 6 (4.92%) Remedy Developer
Libraries, Frameworks & Software Standards
1 3 (2.46%) EDIFACT
1 3 (2.46%) XML
2 2 (1.64%) JDBC
2 2 (1.64%) JSON
2 2 (1.64%) SAP PI
2 2 (1.64%) SOAP
2 2 (1.64%) XSLT
3 1 (0.82%) EDI
3 1 (0.82%) SAP ALE
Miscellaneous
1 17 (13.93%) Analytical Skills
2 8 (6.56%) Blackberry
2 8 (6.56%) Data Centre
3 6 (4.92%) CESG
3 6 (4.92%) CMDB
3 6 (4.92%) Fat Client
3 6 (4.92%) Mobile Computing
3 6 (4.92%) Thin Client
4 3 (2.46%) Management Information System
5 2 (1.64%) FMCG
5 2 (1.64%) iSeries
5 2 (1.64%) Performance Metrics
6 1 (0.82%) Public Cloud
6 1 (0.82%) TRADACOMS
6 1 (0.82%) User Experience
Operating Systems
1 21 (17.21%) Windows
2 11 (9.02%) Windows Server
3 9 (7.38%) Windows Server 2008
4 6 (4.92%) Android
4 6 (4.92%) Windows 8
5 5 (4.10%) Windows Server 2012
6 2 (1.64%) Unix
6 2 (1.64%) Windows Phone
Processes & Methodologies
1 91 (74.59%) ITIL
2 76 (62.30%) Service Management
3 30 (24.59%) Service Delivery
4 24 (19.67%) Change Management
5 22 (18.03%) ITIL V3
6 21 (17.21%) Problem Management
7 16 (13.11%) Incident Management
7 16 (13.11%) PRINCE2
7 16 (13.11%) Stakeholder Management
8 13 (10.66%) Project Management
9 11 (9.02%) Knowledge Management
10 10 (8.20%) ITIL V2
10 10 (8.20%) Service Design
11 9 (7.38%) Information Security
11 9 (7.38%) Root Cause Analysis
12 8 (6.56%) Infrastructure Management
13 7 (5.74%) Continuous Improvement
14 6 (4.92%) Business Analysis
14 6 (4.92%) Line Management
14 6 (4.92%) Trend Analysis
Programming Languages
1 4 (3.28%) Java
1 4 (3.28%) SQL
2 2 (1.64%) XPath
2 2 (1.64%) XQuery
3 1 (0.82%) ABAP
3 1 (0.82%) Perl
3 1 (0.82%) PowerShell
3 1 (0.82%) VB
3 1 (0.82%) VBScript
Qualifications
1 9 (7.38%) CISM
1 9 (7.38%) ITIL Certification
2 7 (5.74%) Degree
3 6 (4.92%) CISSP
4 3 (2.46%) CompTIA Security+
4 3 (2.46%) ISACA
4 3 (2.46%) Security+ Certification
5 2 (1.64%) ISTQB
5 2 (1.64%) PRINCE2 Certification
6 1 (0.82%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 16 (13.11%) SLA
2 3 (2.46%) PCI DSS
3 1 (0.82%) QA
System Software
1 17 (13.93%) XenApp
2 7 (5.74%) VMware Infrastructure
2 7 (5.74%) vSphere
3 6 (4.92%) XenDesktop
4 2 (1.64%) Oracle RAC
Systems Management
1 2 (1.64%) Data Guard
1 2 (1.64%) Oracle RMAN
2 1 (0.82%) SCCM
2 1 (0.82%) SCOM
Vendors
1 20 (16.39%) Citrix
2 14 (11.48%) Microsoft
2 14 (11.48%) Remedy
3 12 (9.84%) ServiceNow
4 11 (9.02%) NetApp
5 8 (6.56%) Apple
6 7 (5.74%) BMC
6 7 (5.74%) Cisco
6 7 (5.74%) VMware
7 6 (4.92%) AppSense
7 6 (4.92%) Dell
7 6 (4.92%) HP
7 6 (4.92%) Juniper
7 6 (4.92%) Palo Alto
8 5 (4.10%) SAP
9 4 (3.28%) IFS
9 4 (3.28%) Oracle
10 3 (2.46%) EMC
10 3 (2.46%) IBM
11 2 (1.64%) Intel
Huntingdon, Cambridgeshire
Senitor Associates
Salary: £35000 - £45000 per annum + Bonus + Benefits
Posted: 2 days ago
Colchester, Essex
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Salary: £50000.00 - £60000.00 per annum + generous package
Posted: 2 days ago
Hertfordshire
Interquest - IQ Tech
Salary: £45000 - £60000 per annum + Benefits
Posted: 5 days ago
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Salary: £17500 - £25000 per annum + Excellent Commission Package
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Salary: From £40,000 to £50,000 per annum
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Hertfordshire
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Salary: £50000 - £60000 per annum
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Salary: £47,000 - £50,000 plus bonus and benefits
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Salary: Competitive + Company Benefits
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Cambridge, Cambridgeshire
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