The table below looks at the statistics for ITSM skills in IT jobs advertised for the East of England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 27 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 140 207 240
Rank change year-on-year
+67 +33
Permanent jobs citing ITSM 107 60 30
As % of all permanent IT jobs located in the East of England 1.72% 0.83% 0.40%
As % of the Processes & Methodologies category 1.99% 0.97% 0.48%
Number of salaries quoted 93 47 24
Median salary £47,500 £45,000 £27,500
Median salary % change year-on-year
+5.55% +63.63%
90% offered a salary of more than £32,500 £25,000 £23,000
10% offered a salary of more than £59,000 £60,000 £48,500
UK excluding London median salary £44,000 £42,000 £37,500
% change year-on-year
+4.76% +12.00%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5375 6170 6268
As % of all permanent IT jobs located in the East of England 86.47% 85.03% 83.09%
Number of salaries quoted 4442 5211 5002
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £32,500 £31,000 £30,000
10% offered a salary of more than £70,500 £67,500 £67,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East of England region.

ITSM Salary Trend in the East of England

ITSM
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing ITSM across the East of England region over the 3 months to 27 September 2016.

ITSM Salary Histogram in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +36 45 £50,000 +11.11% 3
Cambridgeshire +25 24 £37,500 -5.06%
Hertfordshire -1 20 £50,000 -1.96% 3
Bedfordshire +26 17 £47,500 -5.00% 2
Suffolk -5 1 £54,000 +54.28%
ITSM
England

ITSM
Top 30 Related IT Skills in the East of England

For the 6 months to 27 September 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for ITSM.

1 105 (62.13%) ITIL
2 90 (53.25%) Service Management
3 48 (28.40%) Remedy
3 48 (28.40%) Remedy ITSM
4 45 (26.63%) Service Delivery
5 34 (20.12%) BMC
5 34 (20.12%) Problem Management
6 33 (19.53%) Windows
7 30 (17.75%) Microsoft
8 29 (17.16%) ITIL V3
9 28 (16.57%) SQL
10 27 (15.98%) Finance
11 26 (15.38%) Incident Management
11 26 (15.38%) Degree
12 23 (13.61%) Oracle
12 23 (13.61%) Remedy AR System
12 23 (13.61%) Service Design
13 22 (13.02%) Change Management
14 19 (11.24%) MS Exchange
14 19 (11.24%) Exchange Server 2010
15 18 (10.65%) Transition Management
15 18 (10.65%) MS Excel
15 18 (10.65%) Blackberry
16 17 (10.06%) SAP
17 16 (9.47%) XML
17 16 (9.47%) EDIFACT
18 15 (8.88%) Project Management
18 15 (8.88%) VPN
18 15 (8.88%) CMDB
19 14 (8.28%) VMware Infrastructure

ITSM
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (11.24%) Exchange Server 2010
1 19 (11.24%) MS Exchange
2 10 (5.92%) Blackberry Enterprise Server
3 4 (2.37%) Oracle Workflow
4 1 (0.59%) CMS
Applications
1 18 (10.65%) MS Excel
2 14 (8.28%) MS Office
3 5 (2.96%) MS PowerPoint
Business Applications
1 48 (28.40%) Remedy ITSM
2 23 (13.61%) Remedy AR System
3 1 (0.59%) Dynamics NAV
Cloud Services
1 10 (5.92%) iTunes
2 8 (4.73%) Office 365
3 5 (2.96%) Amazon AWS
3 5 (2.96%) Microsoft Azure
4 3 (1.78%) SaaS
5 1 (0.59%) IaaS
5 1 (0.59%) PaaS
Communications & Networking
1 15 (8.88%) VPN
2 11 (6.51%) DNS
3 10 (5.92%) DHCP
4 9 (5.33%) TCP/IP
5 5 (2.96%) SMS
6 4 (2.37%) HTTP
7 3 (1.78%) Firewall
7 3 (1.78%) FTP
7 3 (1.78%) SSL
8 2 (1.18%) LAN
8 2 (1.18%) WAN
9 1 (0.59%) Cisco ASA
9 1 (0.59%) Internet
9 1 (0.59%) NetScaler
9 1 (0.59%) Network Security
9 1 (0.59%) VoIP
9 1 (0.59%) Wi-Fi
9 1 (0.59%) Wireless
Database & Business Intelligence
1 9 (5.33%) SQL Server
Development Applications
1 4 (2.37%) Oracle Forms
2 1 (0.59%) JIRA
2 1 (0.59%) Team Foundation Server
General
1 27 (15.98%) Finance
2 3 (1.78%) Publishing
3 2 (1.18%) Telecoms
4 1 (0.59%) French Language
4 1 (0.59%) Legal
4 1 (0.59%) Military
4 1 (0.59%) Retail
Job Titles
1 35 (20.71%) Developer
2 34 (20.12%) Remedy Developer
3 29 (17.16%) Service Manager
4 25 (14.79%) Analyst
5 12 (7.10%) Delivery Manager
5 12 (7.10%) IT Manager
5 12 (7.10%) Services Delivery Manager
6 11 (6.51%) IT Services Manager
7 10 (5.92%) Analyst Developer
7 10 (5.92%) Developer Analyst
7 10 (5.92%) Remedy Analyst
8 8 (4.73%) Infrastructure Engineer
9 7 (4.14%) Infrastructure Manager
9 7 (4.14%) IT Engineer
9 7 (4.14%) IT Infrastructure Engineer
9 7 (4.14%) Service Analyst
10 6 (3.55%) Change Analyst
10 6 (3.55%) ITIL Change Analyst
11 5 (2.96%) Change Management Analyst
11 5 (2.96%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 16 (9.47%) EDIFACT
1 16 (9.47%) XML
2 13 (7.69%) EDI
2 13 (7.69%) SAP ALE
3 6 (3.55%) SAP PI
4 5 (2.96%) Flash
5 3 (1.78%) JDBC
5 3 (1.78%) JSON
5 3 (1.78%) SOAP
5 3 (1.78%) XSLT
6 1 (0.59%) Middleware
Miscellaneous
1 18 (10.65%) Blackberry
2 15 (8.88%) CMDB
3 13 (7.69%) TRADACOMS
4 12 (7.10%) Mobile Computing
5 10 (5.92%) Smartphone
6 6 (3.55%) Data Centre
7 5 (2.96%) BYOD
7 5 (2.96%) Management Information System
7 5 (2.96%) Statistics
8 4 (2.37%) Analytical Skills
8 4 (2.37%) Fat Client
8 4 (2.37%) Thin Client
8 4 (2.37%) User Experience
9 2 (1.18%) Reinsurance
10 1 (0.59%) EMC VNX
10 1 (0.59%) EPoS
10 1 (0.59%) iPad
10 1 (0.59%) iPhone
10 1 (0.59%) iSeries
10 1 (0.59%) Public Cloud
Operating Systems
1 33 (19.53%) Windows
2 12 (7.10%) Windows 8
3 11 (6.51%) Windows Server
4 10 (5.92%) Windows Phone
4 10 (5.92%) Windows Server 2008
4 10 (5.92%) Windows Server 2012
5 4 (2.37%) Android
5 4 (2.37%) Windows 10
Processes & Methodologies
1 105 (62.13%) ITIL
2 90 (53.25%) Service Management
3 45 (26.63%) Service Delivery
4 34 (20.12%) Problem Management
5 29 (17.16%) ITIL V3
6 26 (15.38%) Incident Management
7 23 (13.61%) Service Design
8 22 (13.02%) Change Management
9 18 (10.65%) Transition Management
10 15 (8.88%) Project Management
11 14 (8.28%) Process Management
12 13 (7.69%) Asset Management
12 13 (7.69%) B2B
12 13 (7.69%) B2C
13 12 (7.10%) PRINCE2
13 12 (7.10%) Stakeholder Management
14 11 (6.51%) Change Control
14 11 (6.51%) Configuration Management
14 11 (6.51%) Performance Management
15 10 (5.92%) Logistics
Programming Languages
1 28 (16.57%) SQL
2 13 (7.69%) ABAP
3 3 (1.78%) Java
3 3 (1.78%) XPath
3 3 (1.78%) XQuery
4 2 (1.18%) PowerShell
5 1 (0.59%) Perl
5 1 (0.59%) T-SQL
5 1 (0.59%) VB
5 1 (0.59%) VBScript
Qualifications
1 26 (15.38%) Degree
2 11 (6.51%) SC Cleared
2 11 (6.51%) Security Cleared
3 5 (2.96%) ISEB
3 5 (2.96%) ITIL Certification
4 3 (1.78%) PRINCE2 Certification
5 2 (1.18%) DV Cleared
5 2 (1.18%) ISTQB
6 1 (0.59%) CCNA
6 1 (0.59%) Cisco Certification
6 1 (0.59%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (4.14%) SLA
2 2 (1.18%) QA
3 1 (0.59%) ISO/IEC 27001
3 1 (0.59%) PCI DSS
System Software
1 14 (8.28%) VMware Infrastructure
2 11 (6.51%) Active Directory
3 8 (4.73%) VMware ESXi
4 6 (3.55%) vSphere
5 4 (2.37%) XenApp
5 4 (2.37%) XenDesktop
Systems Management
1 9 (5.33%) SCCM
2 5 (2.96%) SCOM
3 4 (2.37%) Microsoft Intune
4 1 (0.59%) Backup Exec
4 1 (0.59%) Norton AntiVirus
Vendors
1 48 (28.40%) Remedy
2 34 (20.12%) BMC
3 30 (17.75%) Microsoft
4 23 (13.61%) Oracle
5 17 (10.06%) SAP
6 14 (8.28%) Apple
6 14 (8.28%) Clearswift
6 14 (8.28%) Nokia
6 14 (8.28%) Proofpoint
6 14 (8.28%) VMware
7 13 (7.69%) HP
8 9 (5.33%) Cisco
9 8 (4.73%) 3PAR
10 5 (2.96%) Cadence
10 5 (2.96%) Dell
10 5 (2.96%) SolarWinds
11 4 (2.37%) AppSense
11 4 (2.37%) Citrix
11 4 (2.37%) ServiceNow
12 1 (0.59%) Google
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 13 hours ago
Chelmsford, Essex
33-6 Consultancy Limited
Posted: Yesterday
Luton, Bedfordshire
Tria Recruitment
Salary: £40000.00 - £55000 per annum + Benefits
Posted: 6 days ago
Chelmsford, Essex
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: 4 days ago
Bedfordshire
Hays Specialist Recruitment Ltd
Salary: £45000.00 - £55000.00 per annum + Based on experience
Posted: 19 days ago
Harpenden
Interquest - IQ Tech
Salary: £65000 - £85000 per annum + Bonus & Benefits
Posted: 13 days ago
Hertfordshire
Interquest - IQ Tech
Salary: £45000 - £60000 per annum + Benefits
Posted: 13 days ago
Berkhamsted
Interquest - IQ Tech
Salary: £17500 - £25000 per annum + Excellent Commission Package
Posted: 13 days ago