The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 233 257 242
Rank change year-on-year
+24 -15
Permanent jobs requiring a Technical Support Analyst 32 13 15
As % of all permanent IT jobs located in the East of England 0.43% 0.16% 0.20%
As % of the Job Titles category 0.45% 0.17% 0.21%
Number of salaries quoted 31 12 14
Average salary £28,000 £27,500 £28,750
Average salary % change year-on-year
+1.81% -4.34%
90% offered a salary of more than £22,000 £20,500 £21,500
10% offered a salary of more than £35,000 £36,500 £40,100
UK excluding London average salary £25,000 £30,000 £29,500
% change year-on-year
-16.66% +1.69%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7127 7645 7252
As % of all permanent IT jobs located in the East of England 94.91% 95.86% 94.67%
Number of salaries quoted 5953 6385 6208
Average salary £42,500 £42,000 £40,000
Average salary % change year-on-year
+1.19% +5.00%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the East of England

Technical Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the East of England region.

Technical Support Analyst Salary Trend in the East of England

Technical Support Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the East of England region over the 3 months to 31 July 2015.

Technical Support Analyst Salary Histogram in the East of England

Technical Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the East of England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Suffolk - 9 £26,000 - 1
Bedfordshire 0 8 £35,000 +40.00% 1
Hertfordshire -14 6 £30,000 -6.25%
Cambridgeshire +18 5 £24,500 -18.33% 1
Essex - 3 £26,000 -
Norfolk - 1 £27,000 -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 31 July 2015, IT jobs across the East of England region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 36 (72.00%) Active Directory
2 34 (68.00%) Windows
3 28 (56.00%) Microsoft
4 20 (40.00%) MS Office
5 19 (38.00%) MS Excel
6 18 (36.00%) SQL Server
7 15 (30.00%) TCP/IP
8 13 (26.00%) Microsoft Certification
8 13 (26.00%) MCSE
9 12 (24.00%) MS Exchange
9 12 (24.00%) Office 365
10 11 (22.00%) Windows Server 2008
11 10 (20.00%) Mathematics
12 9 (18.00%) SCCM
12 9 (18.00%) Software Deployment
12 9 (18.00%) Forefront TMG
12 9 (18.00%) McAfee ePO
12 9 (18.00%) Coaching
12 9 (18.00%) Application Packaging
12 9 (18.00%) WSUS
12 9 (18.00%) McAfee
12 9 (18.00%) LAN
12 9 (18.00%) WAN
12 9 (18.00%) C
12 9 (18.00%) ISA Server
13 8 (16.00%) MCSA
13 8 (16.00%) VMware
13 8 (16.00%) Analytical Skills
13 8 (16.00%) Windows Server 2012
14 7 (14.00%) MCITP

Technical Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 31 July 2015, IT jobs across the East of England region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (24.00%) MS Exchange
2 7 (14.00%) SharePoint
3 2 (4.00%) IIS
4 1 (2.00%) ColdFusion
4 1 (2.00%) Exchange Server 2007
4 1 (2.00%) Exchange Server 2010
4 1 (2.00%) Exchange Server 2013
Applications
1 20 (40.00%) MS Office
2 19 (38.00%) MS Excel
Business Applications
1 2 (4.00%) Dynamics AX
2 1 (2.00%) Dynamics CRM
Cloud Services
1 12 (24.00%) Office 365
Communications & Networking
1 15 (30.00%) TCP/IP
2 9 (18.00%) LAN
2 9 (18.00%) WAN
3 6 (12.00%) Internet
4 3 (6.00%) Wireless
4 3 (6.00%) DHCP
4 3 (6.00%) VPN
5 2 (4.00%) Intranet
6 1 (2.00%) DNS
Database & Business Intelligence
1 18 (36.00%) SQL Server
2 5 (10.00%) SQL Server 2008
2 5 (10.00%) SQL Server 2012
3 2 (4.00%) Oracle Database
3 2 (4.00%) Oracle Database 10g
3 2 (4.00%) Oracle Database 11g
4 1 (2.00%) MySQL
Development Applications
1 1 (2.00%) PowerBuilder
General
1 3 (6.00%) Finance
2 1 (2.00%) Banking
2 1 (2.00%) Hindi Language
2 1 (2.00%) Back Office
Libraries, Frameworks & Software Standards
1 9 (18.00%) Application Packaging
2 6 (12.00%) .NET
3 2 (4.00%) HTML
4 1 (2.00%) DHTML
4 1 (2.00%) ASP.NET
4 1 (2.00%) CSS
4 1 (2.00%) SOAP
4 1 (2.00%) XML
4 1 (2.00%) DOM
Miscellaneous
1 10 (20.00%) Mathematics
2 8 (16.00%) Analytical Skills
3 2 (4.00%) Data Centre
3 2 (4.00%) iSeries
3 2 (4.00%) GIS
3 2 (4.00%) AS400
4 1 (2.00%) Computer Science
4 1 (2.00%) Client/Server
Operating Systems
1 34 (68.00%) Windows
2 11 (22.00%) Windows Server 2008
3 8 (16.00%) Windows Server 2012
4 6 (12.00%) Windows 7
5 3 (6.00%) Windows Server 2003
6 2 (4.00%) Android
6 2 (4.00%) Apple iOS
7 1 (2.00%) Windows 8
7 1 (2.00%) UNIX
7 1 (2.00%) Red Hat Enterprise Linux
7 1 (2.00%) Windows Vista
7 1 (2.00%) Linux
7 1 (2.00%) Windows XP
Processes & Methodologies
1 9 (18.00%) Software Deployment
1 9 (18.00%) Coaching
2 7 (14.00%) ITIL
3 5 (10.00%) Incident Management
4 4 (8.00%) ITIL V3
5 3 (6.00%) Configuration Management
6 2 (4.00%) Service Delivery
6 2 (4.00%) Asset Management
6 2 (4.00%) Mobile Device Management
6 2 (4.00%) Project Planning
6 2 (4.00%) Resource Management
6 2 (4.00%) ERP
7 1 (2.00%) Six Sigma
7 1 (2.00%) CRM
7 1 (2.00%) Problem Management
7 1 (2.00%) Line Management
Programming Languages
1 9 (18.00%) C
2 7 (14.00%) SQL
3 4 (8.00%) PowerShell
4 2 (4.00%) Java
5 1 (2.00%) JavaScript
5 1 (2.00%) PHP
5 1 (2.00%) PL/SQL
5 1 (2.00%) VB
5 1 (2.00%) C#
Qualifications
1 13 (26.00%) MCSE
1 13 (26.00%) Microsoft Certification
2 8 (16.00%) MCSA
3 7 (14.00%) MCITP
4 5 (10.00%) CCNA
4 5 (10.00%) Cisco Certification
5 2 (4.00%) Degree
5 2 (4.00%) ITIL Certification
6 1 (2.00%) MCTS
6 1 (2.00%) Six Sigma Green Belt
Quality Assurance & Compliance
1 1 (2.00%) SLA
System Software
1 36 (72.00%) Active Directory
2 9 (18.00%) ISA Server
2 9 (18.00%) Forefront TMG
3 5 (10.00%) VMware ESXi
3 5 (10.00%) Hyper-V
4 3 (6.00%) XenApp
5 1 (2.00%) VMware ESX
Systems Management
1 9 (18.00%) WSUS
1 9 (18.00%) SCCM
1 9 (18.00%) McAfee ePO
2 5 (10.00%) SCOM
Vendors
1 28 (56.00%) Microsoft
2 9 (18.00%) McAfee
3 8 (16.00%) VMware
4 4 (8.00%) SAP
5 3 (6.00%) Citrix
6 2 (4.00%) Oracle
6 2 (4.00%) JD Edwards
7 1 (2.00%) Red Hat
7 1 (2.00%) Cisco
7 1 (2.00%) HP
7 1 (2.00%) Dell
7 1 (2.00%) Intel
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