The first table below looks at the demand for the Technical Support Analyst role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 136 115 132
Rank change year-on-year
-21 +17
Contract jobs requiring a Technical Support Analyst 8 3 3
As % of all contract IT jobs located in the East of England 0.25% 0.13% 0.096%
As % of the Job Titles category 0.27% 0.14% 0.10%
Number of daily rates quoted 4 1 0
Average daily rate £240 £325 -
Average daily rate % change year-on-year
-26.15% -
UK excluding London average daily rate £278 £231 £185
% change year-on-year
+20.00% +25.00%
Number of hourly rates quoted 2 0 3
Average hourly rate £23.00 - £13.00
UK excluding London average hourly rate £22.50 £14.50 £14.50
% change year-on-year
+55.17% -
Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2938 2107 2938
As % of all contract IT jobs located in the East of England 93.18% 93.56% 94.20%
Number of daily rates quoted 1639 1079 1416
Average daily rate £370 £350 £361
Average daily rate % change year-on-year
+5.71% -3.11%
90% offered a daily rate of more than £213 £188 £213
10% offered a daily rate of more than £500 £485 £475
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 220 246 307
Average hourly rate £21.00 £20.00 £27.63
Average hourly rate % change year-on-year
+5.00% -27.61%
90% offered a hourly rate of more than £11.00 £11.00 £12.00
10% offered a hourly rate of more than £40.50 £39.50 £42.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
Technical Support Analyst
England

Technical Support Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the East of England

Technical Support Analyst
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support Analyst across the East of England region.

Technical Support Analyst Daily Rate Trend in the East of England

Technical Support Analyst
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support Analyst across the East of England region over the 3 months to 18 April 2014.

Technical Support Analyst Daily Rate Histogram in the East of England

Technical Support Analyst
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst across the East of England region.

Technical Support Analyst Hourly Rate Trend in the East of England

Technical Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support Analyst within the East of England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Hertfordshire -8 2 £245 -24.61% 3
Suffolk - 2 £235 -
Essex -25 1 - -
Bedfordshire - - - - 1
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 18 April 2014, IT contractor jobs across the East of England region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title.

1 8 (88.89%) Active Directory
1 8 (88.89%) Windows
2 5 (55.56%) Cisco
3 4 (44.44%) Microsoft
3 4 (44.44%) Windows Server 2003
3 4 (44.44%) ITIL
3 4 (44.44%) MS Exchange
4 3 (33.33%) MCSE
4 3 (33.33%) SQL Server
4 3 (33.33%) MS Office
4 3 (33.33%) Microsoft Certification
4 3 (33.33%) Firewall
4 3 (33.33%) Windows Server 2008
4 3 (33.33%) Windows 7
4 3 (33.33%) Capacity Planning
4 3 (33.33%) Exchange Server 2010
5 2 (22.22%) Change Control
5 2 (22.22%) Windows XP
5 2 (22.22%) SQL Server 2008
5 2 (22.22%) Hyper-V
5 2 (22.22%) Cisco ASA
5 2 (22.22%) Exchange Server 2003
5 2 (22.22%) Wireless
5 2 (22.22%) Migration
5 2 (22.22%) HP
5 2 (22.22%) SQL
5 2 (22.22%) Oracle
5 2 (22.22%) LAN
5 2 (22.22%) WAN
6 1 (11.11%) DHCP

Technical Support Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 18 April 2014, IT contractor jobs across the East of England region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (44.44%) MS Exchange
2 3 (33.33%) Exchange Server 2010
3 2 (22.22%) Exchange Server 2003
4 1 (11.11%) SharePoint
4 1 (11.11%) Exchange Server 2007
Applications
1 3 (33.33%) MS Office
Business Applications
1 1 (11.11%) Remedy ITSM
Communications & Networking
1 3 (33.33%) Firewall
2 2 (22.22%) Cisco ASA
2 2 (22.22%) Wireless
2 2 (22.22%) LAN
2 2 (22.22%) WAN
3 1 (11.11%) DHCP
3 1 (11.11%) TCP/IP
3 1 (11.11%) VPN
3 1 (11.11%) DNS
3 1 (11.11%) SAN
3 1 (11.11%) Wi-Fi
3 1 (11.11%) Cisco IOS
Database & Business Intelligence
1 3 (33.33%) SQL Server
2 2 (22.22%) SQL Server 2008
General
1 1 (11.11%) Finance
Libraries, Frameworks & Software Standards
1 1 (11.11%) XMPP
Miscellaneous
1 1 (11.11%) EPoS
1 1 (11.11%) iPhone
1 1 (11.11%) iPad
1 1 (11.11%) HP StorageWorks
Operating Systems
1 8 (88.89%) Windows
2 4 (44.44%) Windows Server 2003
3 3 (33.33%) Windows Server 2008
3 3 (33.33%) Windows 7
4 2 (22.22%) Windows XP
5 1 (11.11%) Mac OS X
5 1 (11.11%) Android
5 1 (11.11%) Windows 8
5 1 (11.11%) Windows Phone
Processes & Methodologies
1 4 (44.44%) ITIL
2 3 (33.33%) Capacity Planning
3 2 (22.22%) Change Control
3 2 (22.22%) Migration
4 1 (11.11%) Service Delivery
4 1 (11.11%) ITSM
4 1 (11.11%) Investment Management
4 1 (11.11%) Mobile Device Management
4 1 (11.11%) Performance Monitoring
Programming Languages
1 2 (22.22%) SQL
2 1 (11.11%) VB
2 1 (11.11%) Shell Script
2 1 (11.11%) PowerShell
Qualifications
1 3 (33.33%) MCSE
1 3 (33.33%) Microsoft Certification
2 1 (11.11%) Cisco Certification
2 1 (11.11%) CCNA
2 1 (11.11%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 8 (88.89%) Active Directory
2 2 (22.22%) Hyper-V
Systems Management
1 1 (11.11%) NetBackup
1 1 (11.11%) WSUS
1 1 (11.11%) SCCM
Vendors
1 5 (55.56%) Cisco
2 4 (44.44%) Microsoft
3 2 (22.22%) HP
3 2 (22.22%) Oracle
4 1 (11.11%) Avaya
4 1 (11.11%) NetApp
4 1 (11.11%) Remedy
4 1 (11.11%) VMware
4 1 (11.11%) LANDesk