The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Scotland region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 27 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
Customer Engagement
UK / Scotland
Rank 127 147 154
Rank change year-on-year
+20 +7
Permanent jobs citing Customer Engagement 11 12 9
As % of all permanent IT jobs located in Scotland 0.48% 0.41% 0.29%
As % of the Processes & Methodologies category 0.54% 0.46% 0.32%
Number of salaries quoted 6 11 6
Median salary £43,750 £50,000 £35,000
Median salary % change year-on-year
-12.50% +42.85%
90% offered a salary of more than £33,500 £40,000 £33,750
10% offered a salary of more than £65,000 £51,500 £47,500
UK excluding London median salary £52,500 £50,000 £57,000
% change year-on-year
+5.00% -12.28%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2056 2636 2770
As % of all permanent IT jobs located in Scotland 90.37% 90.87% 88.53%
Number of salaries quoted 1338 1672 1731
Median salary £45,000 £45,500 £44,000
Median salary % change year-on-year
-1.09% +3.40%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £65,500 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Scotland

Customer Engagement
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Scotland region.

Customer Engagement Salary Trend in Scotland

Customer Engagement
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Scotland region over the 3 months to 27 February 2017.

Customer Engagement Salary Histogram in Scotland

Customer Engagement
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +29 6 £50,000 - 2
Edinburgh -2 4 £37,000 -24.87% 1
Renfrewshire - 1 - -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in Scotland

For the 6 months to 27 February 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Customer Engagement.

1 12 (42.86%) Release Management
2 7 (25.00%) Oracle
2 7 (25.00%) Presales
3 6 (21.43%) ITIL
3 6 (21.43%) Microsoft
4 5 (17.86%) VMware Infrastructure
4 5 (17.86%) VMware
5 4 (14.29%) Finance
5 4 (14.29%) SAS
5 4 (14.29%) VPN
5 4 (14.29%) MS Excel
5 4 (14.29%) ITIL V3
5 4 (14.29%) Software Engineering
6 3 (10.71%) Agile Software Development
6 3 (10.71%) Data Management
6 3 (10.71%) Information Management
6 3 (10.71%) Netezza
6 3 (10.71%) Marketing
6 3 (10.71%) Service Delivery
6 3 (10.71%) Teradata
6 3 (10.71%) Tableau
6 3 (10.71%) Time Management
6 3 (10.71%) Data Integration
6 3 (10.71%) Data Warehouse
6 3 (10.71%) ETL
6 3 (10.71%) Business Intelligence
6 3 (10.71%) BusinessObjects
6 3 (10.71%) Informatica
6 3 (10.71%) MicroStrategy
6 3 (10.71%) Salesforce.com

Customer Engagement
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.29%) SAS
2 2 (7.14%) MS Exchange
3 1 (3.57%) ArcGIS
Applications
1 4 (14.29%) MS Excel
2 1 (3.57%) MS Office
2 1 (3.57%) MS Project
2 1 (3.57%) MS Visio
Communications & Networking
1 4 (14.29%) VPN
2 2 (7.14%) Cisco ASA
2 2 (7.14%) Cisco PIX
2 2 (7.14%) IPsec
2 2 (7.14%) LAN
2 2 (7.14%) MPLS
2 2 (7.14%) Network Security
2 2 (7.14%) Spanning Tree
2 2 (7.14%) TCP/IP
2 2 (7.14%) VLAN
2 2 (7.14%) VoIP
2 2 (7.14%) Wi-Fi
2 2 (7.14%) Wireless
Database & Business Intelligence
1 3 (10.71%) BusinessObjects
1 3 (10.71%) Data Warehouse
2 2 (7.14%) Big Data
3 1 (3.57%) GIS
3 1 (3.57%) PowerCenter
Development Applications
1 2 (7.14%) Team Foundation Server
General
1 4 (14.29%) Finance
2 3 (10.71%) Marketing
3 1 (3.57%) Billing
3 1 (3.57%) Legal
3 1 (3.57%) Publishing
Job Titles
1 7 (25.00%) Consultant
2 6 (21.43%) Architect
2 6 (21.43%) Lead Architect
2 6 (21.43%) Lead Solutions Architect
2 6 (21.43%) Solutions Architect
3 3 (10.71%) Developer
3 3 (10.71%) Development Manager
3 3 (10.71%) Engineering Manager
3 3 (10.71%) Infrastructure Architect
3 3 (10.71%) Infrastructure Solutions Architect
3 3 (10.71%) Software Development Manager
3 3 (10.71%) Software Engineering Manager
3 3 (10.71%) Software Manager
4 2 (7.14%) Analyst
4 2 (7.14%) Business Intelligence Consultant
4 2 (7.14%) Network Analyst
4 2 (7.14%) Senior Analyst
4 2 (7.14%) Senior Network Analyst
4 2 (7.14%) Service Analyst
4 2 (7.14%) Technical Consultant
Libraries, Frameworks & Software Standards
1 1 (3.57%) .NET
1 1 (3.57%) ASP.NET
Miscellaneous
1 2 (7.14%) Analytical Skills
2 1 (3.57%) Cybercrime
2 1 (3.57%) Data Centre
2 1 (3.57%) Data Protection Act
2 1 (3.57%) Management Information System
2 1 (3.57%) Mobile App
2 1 (3.57%) Social Media
2 1 (3.57%) Virtual Team
Operating Systems
1 2 (7.14%) Windows
1 2 (7.14%) Windows Server
1 2 (7.14%) Windows Server 2008
1 2 (7.14%) Windows Server 2012
Processes & Methodologies
1 12 (42.86%) Release Management
2 7 (25.00%) Presales
3 6 (21.43%) ITIL
4 4 (14.29%) ITIL V3
4 4 (14.29%) Software Engineering
5 3 (10.71%) Agile Software Development
5 3 (10.71%) Business Intelligence
5 3 (10.71%) Data Governance
5 3 (10.71%) Data Integration
5 3 (10.71%) Data Management
5 3 (10.71%) ETL
5 3 (10.71%) Information Management
5 3 (10.71%) Master Data Management
5 3 (10.71%) Service Delivery
5 3 (10.71%) Software Delivery
5 3 (10.71%) Time Management
6 2 (7.14%) B2B
6 2 (7.14%) Business Development
6 2 (7.14%) PRINCE2
6 2 (7.14%) Single Customer View
Programming Languages
1 2 (7.14%) PowerShell
2 1 (3.57%) C
2 1 (3.57%) SQL
Qualifications
1 2 (7.14%) CCNP
1 2 (7.14%) Cisco Certification
1 2 (7.14%) Degree
1 2 (7.14%) ITIL Certification
2 1 (3.57%) CISA
2 1 (3.57%) CISM
2 1 (3.57%) CISSP
2 1 (3.57%) PRINCE2 Certification
2 1 (3.57%) SC Cleared
2 1 (3.57%) Security Cleared
Quality Assurance & Compliance
1 2 (7.14%) Data Quality
1 2 (7.14%) SLA
2 1 (3.57%) GDPR
2 1 (3.57%) ISO/IEC 27001
2 1 (3.57%) PCI DSS
System Software
1 5 (17.86%) VMware Infrastructure
2 2 (7.14%) Hyper-V
2 2 (7.14%) vSphere
3 1 (3.57%) XenApp
Systems Management
1 2 (7.14%) FortiGate
1 2 (7.14%) Symantec Enterprise Vault
Vendors
1 7 (25.00%) Oracle
2 6 (21.43%) Microsoft
3 5 (17.86%) VMware
4 3 (10.71%) Informatica
4 3 (10.71%) MicroStrategy
4 3 (10.71%) Netezza
4 3 (10.71%) Salesforce.com
4 3 (10.71%) Tableau
4 3 (10.71%) Teradata
5 2 (7.14%) Aruba
5 2 (7.14%) CheckPoint
5 2 (7.14%) Cisco
5 2 (7.14%) Citrix
5 2 (7.14%) Symantec
6 1 (3.57%) ESRI
6 1 (3.57%) IBM
6 1 (3.57%) Salesforce Marketing Cloud
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