The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 160 162 157
Rank change year-on-year
+2 -5
Permanent jobs citing Customer Engagement 9 10 5
As % of all permanent IT jobs located in Scotland 0.28% 0.27% 0.16%
As % of the Processes & Methodologies category 0.32% 0.32% 0.19%
Number of salaries quoted 9 9 2
Average salary £42,500 £31,000 £41,250
Average salary % change year-on-year
+37.09% -24.84%
90% offered a salary of more than £39,500 £30,600 £36,250
10% offered a salary of more than £55,000 £31,000 £46,250
UK excluding London average salary £50,000 £50,000 £37,500
% change year-on-year
- +33.33%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2799 3134 2604
As % of all permanent IT jobs located in Scotland 87.80% 84.29% 80.82%
Number of salaries quoted 1776 2101 1694
Average salary £44,000 £42,500 £41,000
Average salary % change year-on-year
+3.52% +3.65%
90% offered a salary of more than £32,000 £30,000 £30,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Customer Engagement
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Scotland

Customer Engagement
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Scotland region.

Customer Engagement Salary Trend in Scotland

Customer Engagement
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Scotland region over the 3 months to 3 July 2015.

Customer Engagement Salary Histogram in Scotland

Customer Engagement
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +3 5 £40,000 +29.03% 1
West Lothian - 2 £55,000 -
Glasgow +6 1 £55,000 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in Scotland

For the 6 months to 3 July 2015, IT jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 8 (47.06%) Network Security
2 4 (23.53%) Oracle
2 4 (23.53%) Windows
2 4 (23.53%) HTML
2 4 (23.53%) JavaScript
2 4 (23.53%) CSS
2 4 (23.53%) LAN
2 4 (23.53%) WAN
2 4 (23.53%) Cisco
2 4 (23.53%) Microsoft
2 4 (23.53%) SAN
2 4 (23.53%) CheckPoint
2 4 (23.53%) Windows Server 2003
2 4 (23.53%) MPLS
2 4 (23.53%) Change Management
2 4 (23.53%) Firewall
2 4 (23.53%) Wireless
2 4 (23.53%) CMS
2 4 (23.53%) VMware
2 4 (23.53%) Asset Management
2 4 (23.53%) Ajax
2 4 (23.53%) Marketing
2 4 (23.53%) Web Development
2 4 (23.53%) Email Marketing
2 4 (23.53%) jQuery
2 4 (23.53%) SolarWinds
2 4 (23.53%) vSphere
2 4 (23.53%) Web Marketing
2 4 (23.53%) HTML5
2 4 (23.53%) Social Media

Customer Engagement
Top Related IT Skills in Scotland by Category

For the 6 months to 3 July 2015, IT jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 4 (23.53%) CMS
1 4 (23.53%) WordPress
Applications
1 3 (17.65%) MS Excel
Communications & Networking
1 8 (47.06%) Network Security
2 4 (23.53%) MRTG
2 4 (23.53%) Cisco Nexus
2 4 (23.53%) LAN
2 4 (23.53%) WAN
2 4 (23.53%) SAN
2 4 (23.53%) MPLS
2 4 (23.53%) Firewall
2 4 (23.53%) Wireless
Database & Business Intelligence
1 4 (23.53%) Relational Database
2 3 (17.65%) SQL Server
General
1 4 (23.53%) Marketing
2 1 (5.88%) Finance
2 1 (5.88%) Law
2 1 (5.88%) Local Government
Job Titles
1 7 (41.18%) Analyst
2 4 (23.53%) Web Developer
2 4 (23.53%) 3rd Line Support
2 4 (23.53%) Coordinator
2 4 (23.53%) Solutions Analyst
2 4 (23.53%) Developer
3 3 (17.65%) Project Manager
3 3 (17.65%) Senior Project Manager
3 3 (17.65%) Senior Manager
4 1 (5.88%) Technical Support
4 1 (5.88%) Senior Business Analyst
4 1 (5.88%) Infrastructure Analyst
4 1 (5.88%) Senior Analyst
4 1 (5.88%) Network Analyst
4 1 (5.88%) Technical Analyst
4 1 (5.88%) Network Support
4 1 (5.88%) Business Analyst
4 1 (5.88%) Head of Operations
4 1 (5.88%) Network Infrastructure Analyst
4 1 (5.88%) Head of Service Delivery
Libraries, Frameworks & Software Standards
1 4 (23.53%) HTML
1 4 (23.53%) CSS
1 4 (23.53%) Ajax
1 4 (23.53%) jQuery
1 4 (23.53%) HTML5
1 4 (23.53%) CSS3
2 3 (17.65%) XML
2 3 (17.65%) .NET
Miscellaneous
1 4 (23.53%) Social Media
2 3 (17.65%) Data Centre
3 1 (5.88%) Reference Data
3 1 (5.88%) Analytical Skills
Operating Systems
1 4 (23.53%) Windows
1 4 (23.53%) Windows Server 2003
1 4 (23.53%) Windows Server 2008
1 4 (23.53%) Windows Server 2012
Processes & Methodologies
1 4 (23.53%) Change Management
1 4 (23.53%) Asset Management
1 4 (23.53%) Web Development
1 4 (23.53%) Email Marketing
1 4 (23.53%) Web Marketing
1 4 (23.53%) Web Application Development
2 3 (17.65%) Resource Management
2 3 (17.65%) Stakeholder Management
2 3 (17.65%) Agile Software Development
2 3 (17.65%) ITIL
2 3 (17.65%) PRINCE2
3 2 (11.76%) CRM
4 1 (5.88%) BPR
4 1 (5.88%) Project Management
4 1 (5.88%) Service Delivery
4 1 (5.88%) Workflow
4 1 (5.88%) Business Analysis
4 1 (5.88%) Requirements Analysis
4 1 (5.88%) Continuous Improvement
4 1 (5.88%) User Acceptance Testing
Programming Languages
1 4 (23.53%) JavaScript
2 3 (17.65%) VB.NET
2 3 (17.65%) C#
2 3 (17.65%) Java
Qualifications
1 2 (11.76%) Degree
Quality Assurance & Compliance
1 1 (5.88%) QA
System Software
1 4 (23.53%) vSphere
Vendors
1 4 (23.53%) Oracle
1 4 (23.53%) Cisco
1 4 (23.53%) Microsoft
1 4 (23.53%) CheckPoint
1 4 (23.53%) VMware
1 4 (23.53%) SolarWinds