The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Scotland region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 154 149 155
Rank change year-on-year
-5 +6
Permanent jobs citing Customer Engagement 3 5 1
As % of all permanent IT jobs located in Scotland 0.096% 0.145% 0.029%
As % of the Processes & Methodologies category 0.129% 0.209% 0.038%
Number of salaries quoted 0 5 0
Average salary - £42,500 -
UK excluding London average salary £46,250 £50,000 £43,750
% change year-on-year
-7.50% +14.28%
All Processes & Methodologies
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2319 2395 2622
As % of all permanent IT jobs located in Scotland 74.09% 69.64% 76.27%
Number of salaries quoted 1378 1716 1897
Average salary £41,500 £40,000 £42,000
Average salary % change year-on-year
+3.75% -4.76%
90% offered a salary of more than £29,650 £27,500 £29,500
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
UK

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Scotland Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Scotland region.

Scotland Customer Engagement Salary Trend

Customer Engagement
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Glasgow - 2 - -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 16 (88.89%) Change Management
2 15 (83.33%) Incident Management
2 15 (83.33%) Infrastructure Management
3 14 (77.78%) NetApp
4 13 (72.22%) SAN
5 12 (66.67%) Cisco
5 12 (66.67%) Brocade
6 11 (61.11%) EMC
6 11 (61.11%) NAS
6 11 (61.11%) Symmetrix DMX
6 11 (61.11%) Symmetrix
7 10 (55.56%) Replication
7 10 (55.56%) Disaster Recovery
8 9 (50.00%) ITSM
8 9 (50.00%) Workflow
8 9 (50.00%) SQL
9 8 (44.44%) Oracle
9 8 (44.44%) UNIX
9 8 (44.44%) Windows
9 8 (44.44%) Microsoft
9 8 (44.44%) Degree
10 7 (38.89%) Linux
11 6 (33.33%) Firmware
11 6 (33.33%) Service Delivery
11 6 (33.33%) QA
12 5 (27.78%) NetBackup
12 5 (27.78%) Data Protection
12 5 (27.78%) Ionix
12 5 (27.78%) StorageTek
12 5 (27.78%) Sun

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 2 (11.11%) Web Services
2 1 (5.556%) HTML5
2 1 (5.556%) HTML
Communications & Networking
1 13 (72.22%) SAN
2 11 (61.11%) NAS
3 3 (16.67%) Broadband
General
1 1 (5.556%) Back Office
Job Titles
1 6 (33.33%) Technical Leader
2 5 (27.78%) Storage Specialist
3 4 (22.22%) SAN Specialist
3 4 (22.22%) SAN Storage Specialist
4 2 (11.11%) Storage Analyst
4 2 (11.11%) Analyst
4 2 (11.11%) Consultant
4 2 (11.11%) Support Specialist
5 1 (5.556%) 3rd Line Support
5 1 (5.556%) Technical Consultant
5 1 (5.556%) 2nd Line Support
5 1 (5.556%) IT Consultant
5 1 (5.556%) 3rd Line Support Specialist
5 1 (5.556%) Management Consultant
Miscellaneous
1 11 (61.11%) Symmetrix
1 11 (61.11%) Symmetrix DMX
2 10 (55.56%) Replication
3 6 (33.33%) Firmware
4 3 (16.67%) Celerra
5 1 (5.556%) Social Media
5 1 (5.556%) Mobile App
5 1 (5.556%) Computer Science
Operating Systems
1 8 (44.44%) UNIX
1 8 (44.44%) Windows
2 7 (38.89%) Linux
3 1 (5.556%) Android
3 1 (5.556%) Apple iOS
Processes & Methodologies
1 16 (88.89%) Change Management
2 15 (83.33%) Incident Management
2 15 (83.33%) Infrastructure Management
3 10 (55.56%) Disaster Recovery
4 9 (50.00%) ITSM
4 9 (50.00%) Workflow
5 6 (33.33%) Service Delivery
6 5 (27.78%) Data Protection
6 5 (27.78%) Analytics
7 4 (22.22%) Service Management
8 2 (11.11%) Software Engineering
9 1 (5.556%) Business Analysis
9 1 (5.556%) BDD
9 1 (5.556%) Test Strategy
9 1 (5.556%) Web Development
9 1 (5.556%) Agile Software Development
9 1 (5.556%) OO
9 1 (5.556%) OOD
9 1 (5.556%) B2C
9 1 (5.556%) Mobile Commerce
Programming Languages
1 9 (50.00%) SQL
2 1 (5.556%) Java
2 1 (5.556%) JavaScript
Qualifications
1 8 (44.44%) Degree
Quality Assurance & Compliance
1 6 (33.33%) QA
2 3 (16.67%) SLA
System Software
1 5 (27.78%) NFS
2 4 (22.22%) Oracle RMAN
2 4 (22.22%) SRDF
3 3 (16.67%) Active Directory
Systems Management
1 5 (27.78%) NetBackup
1 5 (27.78%) Ionix
2 4 (22.22%) EMC TimeFinder
Vendors
1 14 (77.78%) NetApp
2 12 (66.67%) Cisco
2 12 (66.67%) Brocade
3 11 (61.11%) EMC
4 8 (44.44%) Oracle
4 8 (44.44%) Microsoft
5 5 (27.78%) Sun
5 5 (27.78%) IBM
5 5 (27.78%) StorageTek
6 4 (22.22%) Symantec