The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 151 152 153
Rank change year-on-year
+1 +1
Permanent jobs citing Customer Engagement 8 6 5
As % of all permanent IT jobs located in Scotland 0.24% 0.19% 0.16%
As % of the Processes & Methodologies category 0.29% 0.24% 0.21%
Number of salaries quoted 8 5 0
Average salary £39,000 £45,000 -
Average salary % change year-on-year
-13.33% -
UK excluding London average salary £45,000 £47,500 £52,500
% change year-on-year
-5.26% -9.52%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2798 2546 2400
As % of all permanent IT jobs located in Scotland 83.72% 80.34% 76.43%
Number of salaries quoted 1766 1610 1621
Average salary £42,500 £42,500 £42,000
Average salary % change year-on-year
- +1.19%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £61,250 £58,000 £60,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Customer Engagement
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Scotland

Customer Engagement
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Scotland region.

Customer Engagement Salary Trend in Scotland

Customer Engagement
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Scotland region over the 3 months to 22 October 2014.

Customer Engagement Salary Histogram in Scotland

Customer Engagement
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -2 5 £39,000 -13.33%
Glasgow -4 2 £39,500 -12.22%
West Lothian - 1 £45,000 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in Scotland

For the 6 months to 22 October 2014, IT jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 11 (68.75%) Agile Software Development
2 8 (50.00%) Scrum
3 7 (43.75%) Publishing
3 7 (43.75%) Selenium
4 6 (37.50%) Social Media
4 6 (37.50%) Marketing
4 6 (37.50%) Finance
5 5 (31.25%) SQL Server
5 5 (31.25%) Digital Marketing
6 4 (25.00%) Windows
6 4 (25.00%) Microsoft
7 3 (18.75%) Python
7 3 (18.75%) Team Foundation Server
7 3 (18.75%) Ruby
7 3 (18.75%) User Stories
8 2 (12.50%) FogBugz
8 2 (12.50%) SaaS
8 2 (12.50%) Docker
8 2 (12.50%) Puppet
8 2 (12.50%) Opscode Chef
8 2 (12.50%) Software Testing
8 2 (12.50%) Degree
8 2 (12.50%) JIRA
8 2 (12.50%) VMware Infrastructure
8 2 (12.50%) MS Excel
8 2 (12.50%) Linux
8 2 (12.50%) IIS
8 2 (12.50%) JavaScript
8 2 (12.50%) Perl
8 2 (12.50%) .NET

Customer Engagement
Top Related IT Skills in Scotland by Category

For the 6 months to 22 October 2014, IT jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (12.50%) IIS
2 1 (6.25%) Apache
2 1 (6.25%) nginx
2 1 (6.25%) GlassFish
2 1 (6.25%) Node.js
Applications
1 2 (12.50%) MS Excel
Cloud Services
1 2 (12.50%) SaaS
Database & Business Intelligence
1 5 (31.25%) SQL Server
2 2 (12.50%) MySQL
3 1 (6.25%) Relational Database
Development Applications
1 7 (43.75%) Selenium
2 3 (18.75%) Team Foundation Server
3 2 (12.50%) FogBugz
3 2 (12.50%) JIRA
3 2 (12.50%) Bugzilla
4 1 (6.25%) InstallShield
4 1 (6.25%) Visual Studio
4 1 (6.25%) LoadRunner
4 1 (6.25%) TeamCity
4 1 (6.25%) Git (software)
4 1 (6.25%) Subversion
4 1 (6.25%) Hudson
4 1 (6.25%) Jenkins
General
1 7 (43.75%) Publishing
2 6 (37.50%) Marketing
2 6 (37.50%) Finance
3 1 (6.25%) Advertising
3 1 (6.25%) Retail
Job Titles
1 7 (43.75%) Tester
1 7 (43.75%) Manual Tester
1 7 (43.75%) Automation Tester
2 2 (12.50%) Deployment Engineer
2 2 (12.50%) Analyst
3 1 (6.25%) Project Manager
3 1 (6.25%) Test Manager
3 1 (6.25%) Test Analyst
3 1 (6.25%) Performance Test Analyst
3 1 (6.25%) Test Engineer
3 1 (6.25%) IT Project Manager
3 1 (6.25%) Performance Analyst
3 1 (6.25%) Quality Analyst
3 1 (6.25%) DevOps Engineer
Libraries, Frameworks & Software Standards
1 2 (12.50%) .NET
2 1 (6.25%) XML
2 1 (6.25%) .NET Framework
2 1 (6.25%) Apache Flex
2 1 (6.25%) Ruby on Rails
Miscellaneous
1 6 (37.50%) Social Media
2 2 (12.50%) EPoS
3 1 (6.25%) NHS
3 1 (6.25%) Management Information System
3 1 (6.25%) Visualisation
3 1 (6.25%) Computer Science
Operating Systems
1 4 (25.00%) Windows
2 2 (12.50%) Linux
Processes & Methodologies
1 11 (68.75%) Agile Software Development
2 8 (50.00%) Scrum
3 5 (31.25%) Digital Marketing
4 3 (18.75%) User Stories
5 2 (12.50%) Software Testing
5 2 (12.50%) Regression Testing
6 1 (6.25%) PRINCE2
6 1 (6.25%) OOP
6 1 (6.25%) OO
6 1 (6.25%) B2B
6 1 (6.25%) Market Research
6 1 (6.25%) Usability Testing
6 1 (6.25%) Performance Testing
6 1 (6.25%) Test Management
6 1 (6.25%) Performance Management
6 1 (6.25%) Kanban
6 1 (6.25%) Data Management
6 1 (6.25%) Software Engineering
6 1 (6.25%) Test Strategy
6 1 (6.25%) Marketing Strategy
Programming Languages
1 3 (18.75%) Python
1 3 (18.75%) Ruby
2 2 (12.50%) JavaScript
2 2 (12.50%) Perl
3 1 (6.25%) SQL
3 1 (6.25%) C#
3 1 (6.25%) Bash Shell
Qualifications
1 2 (12.50%) Degree
2 1 (6.25%) ISTQB
2 1 (6.25%) ISTQB Advanced Certification
Quality Assurance & Compliance
1 1 (6.25%) QA
System Software
1 2 (12.50%) Docker
1 2 (12.50%) VMware Infrastructure
Systems Management
1 2 (12.50%) Puppet
1 2 (12.50%) Opscode Chef
2 1 (6.25%) Foglight
2 1 (6.25%) HP Quality Center
Vendors
1 4 (25.00%) Microsoft
2 2 (12.50%) VMware