The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 160 168 150
Rank change year-on-year
+8 -18
Permanent jobs citing Customer Engagement 6 5 6
As % of all permanent IT jobs located in Scotland 0.18% 0.13% 0.20%
As % of the Processes & Methodologies category 0.20% 0.16% 0.24%
Number of salaries quoted 5 5 5
Average salary £37,500 £31,000 £40,000
Average salary % change year-on-year
+20.96% -22.50%
90% offered a salary of more than £25,800 £29,800 £26,250
10% offered a salary of more than £49,000 £43,600 £46,250
UK excluding London average salary £45,000 £46,500 £44,000
% change year-on-year
-3.22% +5.68%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2957 3119 2534
As % of all permanent IT jobs located in Scotland 88.69% 83.51% 83.14%
Number of salaries quoted 1848 2026 1642
Average salary £45,000 £42,000 £41,500
Average salary % change year-on-year
+7.14% +1.20%
90% offered a salary of more than £32,000 £30,000 £30,000
10% offered a salary of more than £65,000 £56,500 £60,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Customer Engagement
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Scotland

Customer Engagement
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Scotland region.

Customer Engagement Salary Trend in Scotland

Customer Engagement
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Scotland region over the 3 months to 1 September 2015.

Customer Engagement Salary Histogram in Scotland

Customer Engagement
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -4 4 £37,500 +20.96% 1
Glasgow +6 2 £36,500 -12.04%
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in Scotland

For the 6 months to 1 September 2015, IT jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 5 (35.71%) Windows
1 5 (35.71%) Windows Server 2012
2 4 (28.57%) Microsoft
3 3 (21.43%) EMC
3 3 (21.43%) SAN
3 3 (21.43%) Symantec
3 3 (21.43%) Linux
3 3 (21.43%) MS Excel
3 3 (21.43%) C#
3 3 (21.43%) Java
3 3 (21.43%) VB.NET
3 3 (21.43%) .NET
3 3 (21.43%) SQL Server
3 3 (21.43%) XML
3 3 (21.43%) ITIL
3 3 (21.43%) PRINCE2
3 3 (21.43%) UNIX
3 3 (21.43%) Agile Software Development
3 3 (21.43%) Migration
3 3 (21.43%) Stakeholder Management
3 3 (21.43%) NetBackup
3 3 (21.43%) IBM
3 3 (21.43%) Data Centre
3 3 (21.43%) Resource Management
3 3 (21.43%) EMC NetWorker
4 2 (14.29%) Network Security
4 2 (14.29%) Windows Server 2008
4 2 (14.29%) SolarWinds
4 2 (14.29%) Cisco Nexus
4 2 (14.29%) vSphere

Customer Engagement
Top Related IT Skills in Scotland by Category

For the 6 months to 1 September 2015, IT jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 3 (21.43%) MS Excel
Cloud Services
1 1 (7.14%) Google Analytics
Communications & Networking
1 3 (21.43%) SAN
2 2 (14.29%) MPLS
2 2 (14.29%) Firewall
2 2 (14.29%) Wireless
2 2 (14.29%) Network Security
2 2 (14.29%) MRTG
2 2 (14.29%) Cisco Nexus
2 2 (14.29%) LAN
2 2 (14.29%) WAN
Database & Business Intelligence
1 3 (21.43%) SQL Server
General
1 2 (14.29%) Banking
2 1 (7.14%) Local Government
2 1 (7.14%) Finance
2 1 (7.14%) Law
Job Titles
1 5 (35.71%) Analyst
2 4 (28.57%) Solutions Analyst
3 3 (21.43%) Backup Specialist
3 3 (21.43%) Senior Manager
3 3 (21.43%) Project Manager
3 3 (21.43%) Senior Project Manager
4 2 (14.29%) 3rd Line Support
5 1 (7.14%) Senior Business Analyst
5 1 (7.14%) Administrator
5 1 (7.14%) Senior Analyst
5 1 (7.14%) Web Administrator
5 1 (7.14%) Business Analyst
5 1 (7.14%) Web Content Administrator
Libraries, Frameworks & Software Standards
1 3 (21.43%) .NET
1 3 (21.43%) XML
2 1 (7.14%) HTML
Miscellaneous
1 3 (21.43%) Data Centre
Operating Systems
1 5 (35.71%) Windows
1 5 (35.71%) Windows Server 2012
2 3 (21.43%) UNIX
2 3 (21.43%) Linux
3 2 (14.29%) Windows Server 2003
3 2 (14.29%) Windows Server 2008
Processes & Methodologies
1 3 (21.43%) ITIL
1 3 (21.43%) PRINCE2
1 3 (21.43%) Agile Software Development
1 3 (21.43%) Resource Management
1 3 (21.43%) Migration
1 3 (21.43%) Stakeholder Management
2 2 (14.29%) Asset Management
3 1 (7.14%) Business Analysis
3 1 (7.14%) Requirements Analysis
3 1 (7.14%) CRM
3 1 (7.14%) BPR
3 1 (7.14%) Project Management
3 1 (7.14%) Workflow
3 1 (7.14%) Web Design
3 1 (7.14%) User Acceptance Testing
3 1 (7.14%) Time Management
3 1 (7.14%) Continuous Improvement
3 1 (7.14%) Analytics
3 1 (7.14%) Line Management
Programming Languages
1 3 (21.43%) C#
1 3 (21.43%) Java
1 3 (21.43%) VB.NET
Qualifications
1 2 (14.29%) Degree
Quality Assurance & Compliance
1 1 (7.14%) QA
System Software
1 2 (14.29%) vSphere
Systems Management
1 3 (21.43%) NetBackup
1 3 (21.43%) EMC NetWorker
Vendors
1 4 (28.57%) Microsoft
2 3 (21.43%) EMC
2 3 (21.43%) IBM
2 3 (21.43%) Symantec
3 2 (14.29%) VMware
3 2 (14.29%) SolarWinds
3 2 (14.29%) Cisco
3 2 (14.29%) CheckPoint
4 1 (7.14%) Google