The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Scotland region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 30 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 151 147 163
Rank change year-on-year
-4 +16
Permanent jobs citing Customer Engagement 3 9 14
As % of all permanent IT jobs located in Scotland 0.11% 0.30% 0.36%
As % of the Processes & Methodologies category 0.12% 0.33% 0.42%
Number of salaries quoted 2 9 13
Median salary £38,500 £40,000 £31,000
Median salary % change year-on-year
-3.75% +29.03%
UK excluding London median salary £50,000 £50,000 £55,000
% change year-on-year
- -9.09%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2559 2712 3328
As % of all permanent IT jobs located in Scotland 90.01% 89.30% 84.83%
Number of salaries quoted 1506 1698 2217
Median salary £45,000 £44,000 £42,500
Median salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £30,284 £32,500 £30,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Scotland

Customer Engagement
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Scotland region.

Customer Engagement Salary Trend in Scotland

Customer Engagement
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Scotland region over the 3 months to 30 May 2016.

Customer Engagement Salary Histogram in Scotland

Customer Engagement
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -4 3 £38,500 -0.64% 1
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in Scotland

For the 6 months to 30 May 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Customer Engagement.

1 8 (53.33%) Finance
2 7 (46.67%) Marketing
3 6 (40.00%) Microsoft
4 5 (33.33%) CRM
4 5 (33.33%) SharePoint
4 5 (33.33%) Stakeholder Management
4 5 (33.33%) Project Planning
4 5 (33.33%) Dynamics CRM
4 5 (33.33%) Telecoms
4 5 (33.33%) User Acceptance Testing
4 5 (33.33%) Project Governance
4 5 (33.33%) Mobile App
4 5 (33.33%) People Management
4 5 (33.33%) Yammer
4 5 (33.33%) Presales
5 2 (13.33%) Project Management
5 2 (13.33%) C#
5 2 (13.33%) HTML
5 2 (13.33%) JavaScript
5 2 (13.33%) SQL
5 2 (13.33%) T-SQL
5 2 (13.33%) MS Office
5 2 (13.33%) CSS
5 2 (13.33%) XML
5 2 (13.33%) Analytics
5 2 (13.33%) Umbraco
5 2 (13.33%) Resource Management
5 2 (13.33%) LINQ
5 2 (13.33%) Digital Marketing
5 2 (13.33%) Banking

Customer Engagement
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (33.33%) SharePoint
2 2 (13.33%) Umbraco
3 1 (6.67%) MS Exchange
Applications
1 2 (13.33%) MS Office
Business Applications
1 5 (33.33%) Dynamics CRM
Cloud Services
1 5 (33.33%) Yammer
Database & Business Intelligence
1 1 (6.67%) Data Warehouse
1 1 (6.67%) Oracle Reports
General
1 8 (53.33%) Finance
2 7 (46.67%) Marketing
3 5 (33.33%) Telecoms
4 2 (13.33%) Banking
5 1 (6.67%) Local Government
5 1 (6.67%) Retail
5 1 (6.67%) Retail Banking
Job Titles
1 5 (33.33%) Consultant
1 5 (33.33%) CRM Consultant
1 5 (33.33%) Project Manager
2 3 (20.00%) IT Manager
2 3 (20.00%) IT Project Manager
3 2 (13.33%) Analyst
3 2 (13.33%) Change Manager
3 2 (13.33%) Change Project Manager
3 2 (13.33%) Developer
3 2 (13.33%) IT Change Manager
3 2 (13.33%) Life and Pensions Project Manager
3 2 (13.33%) Project Change Manager
3 2 (13.33%) Senior Developer
3 2 (13.33%) Senior Web Developer
3 2 (13.33%) Web Developer
4 1 (6.67%) Architect
4 1 (6.67%) Digital Transformation
4 1 (6.67%) Digital Transformation Architect
4 1 (6.67%) Help Desk Analyst
4 1 (6.67%) IT Analyst
Libraries, Frameworks & Software Standards
1 2 (13.33%) CSS
1 2 (13.33%) HTML
1 2 (13.33%) LINQ
1 2 (13.33%) XML
Miscellaneous
1 5 (33.33%) Mobile App
2 1 (6.67%) NHS
Operating Systems
1 1 (6.67%) Windows
1 1 (6.67%) Windows 7
Processes & Methodologies
1 5 (33.33%) CRM
1 5 (33.33%) People Management
1 5 (33.33%) Presales
1 5 (33.33%) Project Governance
1 5 (33.33%) Project Planning
1 5 (33.33%) Stakeholder Management
1 5 (33.33%) User Acceptance Testing
2 2 (13.33%) Analytics
2 2 (13.33%) Business Analysis
2 2 (13.33%) Digital Marketing
2 2 (13.33%) Project Management
2 2 (13.33%) Resource Management
2 2 (13.33%) Web Development
3 1 (6.67%) Agile Software Development
3 1 (6.67%) Asset Management
3 1 (6.67%) Business Intelligence
3 1 (6.67%) Data Analysis
3 1 (6.67%) PRINCE2
3 1 (6.67%) Programme Management
Programming Languages
1 2 (13.33%) C#
1 2 (13.33%) JavaScript
1 2 (13.33%) SQL
1 2 (13.33%) T-SQL
2 1 (6.67%) VBA
Qualifications
1 1 (6.67%) MCITP
1 1 (6.67%) MCP
1 1 (6.67%) Microsoft Certification
Quality Assurance & Compliance
1 1 (6.67%) SLA
Vendors
1 6 (40.00%) Microsoft
2 1 (6.67%) Oracle