The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 153 168 151
Rank change year-on-year
+15 -17
Permanent jobs citing Customer Engagement 8 8 5
As % of all permanent IT jobs located in Scotland 0.25% 0.21% 0.15%
As % of the Processes & Methodologies category 0.29% 0.26% 0.19%
Number of salaries quoted 8 7 2
Average salary £41,250 £31,000 £41,250
Average salary % change year-on-year
+33.06% -24.84%
90% offered a salary of more than £31,650 £30,200 £36,250
10% offered a salary of more than £55,000 £31,000 £46,250
UK excluding London average salary £50,000 £50,000 £40,000
% change year-on-year
- +25.00%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2784 3137 2695
As % of all permanent IT jobs located in Scotland 88.41% 83.99% 81.89%
Number of salaries quoted 1772 2096 1763
Average salary £42,500 £42,500 £41,500
Average salary % change year-on-year
- +2.40%
90% offered a salary of more than £32,000 £30,000 £30,000
10% offered a salary of more than £62,500 £57,500 £60,000
UK excluding London average salary £44,500 £42,500 £41,000
% change year-on-year
+4.70% +3.65%

Customer Engagement
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Scotland

Customer Engagement
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Scotland region.

Customer Engagement Salary Trend in Scotland

Customer Engagement
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Scotland region over the 3 months to 28 July 2015.

Customer Engagement Salary Histogram in Scotland

Customer Engagement
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -2 4 £40,000 +29.03%
Glasgow +12 2 £36,500 -
West Lothian - 1 £55,000 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in Scotland

For the 6 months to 28 July 2015, IT jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 8 (47.06%) Network Security
2 5 (29.41%) HTML
3 4 (23.53%) JavaScript
3 4 (23.53%) CSS
3 4 (23.53%) LAN
3 4 (23.53%) WAN
3 4 (23.53%) Cisco
3 4 (23.53%) Microsoft
3 4 (23.53%) SAN
3 4 (23.53%) CheckPoint
3 4 (23.53%) Windows Server 2003
3 4 (23.53%) MPLS
3 4 (23.53%) Oracle
3 4 (23.53%) Windows
3 4 (23.53%) WordPress
3 4 (23.53%) Windows Server 2008
3 4 (23.53%) Email Marketing
3 4 (23.53%) jQuery
3 4 (23.53%) Ajax
3 4 (23.53%) Marketing
3 4 (23.53%) Web Development
3 4 (23.53%) Change Management
3 4 (23.53%) Firewall
3 4 (23.53%) Wireless
3 4 (23.53%) CMS
3 4 (23.53%) VMware
3 4 (23.53%) Asset Management
3 4 (23.53%) vSphere
3 4 (23.53%) Web Marketing
3 4 (23.53%) HTML5

Customer Engagement
Top Related IT Skills in Scotland by Category

For the 6 months to 28 July 2015, IT jobs across the Scotland region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 4 (23.53%) WordPress
1 4 (23.53%) CMS
Applications
1 3 (17.65%) MS Excel
Cloud Services
1 1 (5.88%) Google Analytics
Communications & Networking
1 8 (47.06%) Network Security
2 4 (23.53%) LAN
2 4 (23.53%) WAN
2 4 (23.53%) SAN
2 4 (23.53%) MPLS
2 4 (23.53%) Firewall
2 4 (23.53%) Wireless
2 4 (23.53%) MRTG
2 4 (23.53%) Cisco Nexus
Database & Business Intelligence
1 4 (23.53%) Relational Database
2 3 (17.65%) SQL Server
General
1 4 (23.53%) Marketing
2 1 (5.88%) Local Government
2 1 (5.88%) Law
Job Titles
1 7 (41.18%) Analyst
2 4 (23.53%) Web Developer
2 4 (23.53%) 3rd Line Support
2 4 (23.53%) Coordinator
2 4 (23.53%) Developer
2 4 (23.53%) Solutions Analyst
3 3 (17.65%) Senior Project Manager
3 3 (17.65%) Project Manager
3 3 (17.65%) Senior Manager
4 1 (5.88%) Network Infrastructure Analyst
4 1 (5.88%) Technical Analyst
4 1 (5.88%) Network Support
4 1 (5.88%) Web Administrator
4 1 (5.88%) Senior Analyst
4 1 (5.88%) Network Analyst
4 1 (5.88%) Technical Support
4 1 (5.88%) Senior Business Analyst
4 1 (5.88%) Infrastructure Analyst
4 1 (5.88%) Administrator
4 1 (5.88%) Business Analyst
Libraries, Frameworks & Software Standards
1 5 (29.41%) HTML
2 4 (23.53%) CSS
2 4 (23.53%) jQuery
2 4 (23.53%) Ajax
2 4 (23.53%) HTML5
2 4 (23.53%) CSS3
3 3 (17.65%) XML
3 3 (17.65%) .NET
Miscellaneous
1 4 (23.53%) Social Media
2 3 (17.65%) Data Centre
Operating Systems
1 4 (23.53%) Windows Server 2003
1 4 (23.53%) Windows
1 4 (23.53%) Windows Server 2008
1 4 (23.53%) Windows Server 2012
Processes & Methodologies
1 4 (23.53%) Email Marketing
1 4 (23.53%) Web Development
1 4 (23.53%) Change Management
1 4 (23.53%) Asset Management
1 4 (23.53%) Web Marketing
1 4 (23.53%) Web Application Development
2 3 (17.65%) Stakeholder Management
2 3 (17.65%) Agile Software Development
2 3 (17.65%) Resource Management
2 3 (17.65%) ITIL
2 3 (17.65%) PRINCE2
3 1 (5.88%) Requirements Analysis
3 1 (5.88%) User Acceptance Testing
3 1 (5.88%) Time Management
3 1 (5.88%) Business Analysis
3 1 (5.88%) Web Design
3 1 (5.88%) Workflow
3 1 (5.88%) BPR
3 1 (5.88%) Project Management
3 1 (5.88%) CRM
Programming Languages
1 4 (23.53%) JavaScript
2 3 (17.65%) C#
2 3 (17.65%) VB.NET
2 3 (17.65%) Java
Qualifications
1 2 (11.76%) Degree
Quality Assurance & Compliance
1 1 (5.88%) QA
System Software
1 4 (23.53%) vSphere
Vendors
1 4 (23.53%) Cisco
1 4 (23.53%) Microsoft
1 4 (23.53%) CheckPoint
1 4 (23.53%) Oracle
1 4 (23.53%) VMware
1 4 (23.53%) SolarWinds
2 1 (5.88%) Google