1st/2nd Line Support Engineer Jobs in England

1st/2nd Line Support Engineer
UK > England

The median 1st/2nd Line Support Engineer salary in England is £30,000 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 763 862 1106
Rank change year-on-year +99 +244 -250
Permanent jobs requiring a 1st/2nd Line Support Engineer 66 64 67
As % of all permanent jobs advertised in England 0.076% 0.073% 0.049%
As % of the Job Titles category 0.080% 0.080% 0.051%
Number of salaries quoted 65 59 67
10th Percentile £23,000 £23,500 £23,500
25th Percentile £26,000 £26,250 £26,250
Median annual salary (50th Percentile) £30,000 £28,500 £28,000
Median % change year-on-year +5.26% +1.79% +12.00%
75th Percentile £34,250 £33,750 £34,375
90th Percentile £39,200 £35,000 £48,750
UK median annual salary £30,000 £28,500 £28,000
% change year-on-year +5.26% +1.79% +12.00%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,670 80,142 132,199
% of permanent jobs with a recognized job title 94.61% 91.50% 96.04%
Number of salaries quoted 61,486 50,956 74,862
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £52,550 £60,800 £60,000
Median % change year-on-year -13.57% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st/2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Engineer in England.

Salary trend for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 1st/2nd Line Support Engineer in England over the 6 months to 23 May 2024.

Salary histogram for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Engineer within the England region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +117 24 £33,500 +3.08% 1
North of England +53 19 £28,500 +4.59%
North West +19 19 £28,500 +3.64%
South East -3 10 £27,000 -3.57% 2
East of England +11 8 £40,000 +40.35%
Midlands -6 6 £27,750 +2.78% 1
East Midlands -3 4 £26,250 -12.50%
West Midlands +8 2 £34,750 +28.70% 1
South West -20 2 £24,000 -20.00%
1st/2nd Line Support Engineer
UK

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 23 May 2024, 1st/2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st/2nd Line Support Engineer in the job title.

1 52 (78.79%) Windows
2 51 (77.27%) Active Directory
3 48 (72.73%) Microsoft 365
4 44 (66.67%) Windows 10
5 42 (63.64%) Social Skills
6 41 (62.12%) Microsoft
7 27 (40.91%) Microsoft Office
8 20 (30.30%) EPoS
8 20 (30.30%) Wi-Fi
8 20 (30.30%) Problem-Solving
8 20 (30.30%) Analytical Skills
9 19 (28.79%) Organisational Skills
10 17 (25.76%) SharePoint
11 12 (18.18%) DNS
12 10 (15.15%) Microsoft Exchange
12 10 (15.15%) Customer Service
13 8 (12.12%) Firewall
13 8 (12.12%) VLAN
14 6 (9.09%) DHCP
14 6 (9.09%) TCP/IP
14 6 (9.09%) OneDrive
14 6 (9.09%) Microsoft Intune
15 5 (7.58%) Kalman Filter
15 5 (7.58%) Azure
15 5 (7.58%) Email Filtering
15 5 (7.58%) Time Management
15 5 (7.58%) VMware
16 4 (6.06%) Apple
16 4 (6.06%) Finance
16 4 (6.06%) Windows Server

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (25.76%) SharePoint
2 10 (15.15%) Microsoft Exchange
3 1 (1.52%) Skype for Business
Applications
1 27 (40.91%) Microsoft Office
2 3 (4.55%) Microsoft Excel
3 2 (3.03%) Spreadsheet
Cloud Services
1 48 (72.73%) Microsoft 365
2 6 (9.09%) OneDrive
3 5 (7.58%) Azure
4 4 (6.06%) Entra ID
Communications & Networking
1 20 (30.30%) Wi-Fi
2 12 (18.18%) DNS
3 8 (12.12%) Firewall
3 8 (12.12%) VLAN
4 6 (9.09%) DHCP
4 6 (9.09%) TCP/IP
5 3 (4.55%) Unified Communications
6 1 (1.52%) Cisco IOS
6 1 (1.52%) Internet
6 1 (1.52%) LAN
6 1 (1.52%) NAS
6 1 (1.52%) Remote Desktop
6 1 (1.52%) SAN
6 1 (1.52%) Skype
6 1 (1.52%) SSL
6 1 (1.52%) Telepresence
6 1 (1.52%) VPN
6 1 (1.52%) WAN
Database & Business Intelligence
1 1 (1.52%) SQL Server
General
1 42 (63.64%) Social Skills
2 20 (30.30%) Analytical Skills
3 19 (28.79%) Organisational Skills
4 4 (6.06%) Finance
5 1 (1.52%) Automotive
5 1 (1.52%) Banking
5 1 (1.52%) Inclusion and Diversity
5 1 (1.52%) Legal
5 1 (1.52%) Manufacturing
5 1 (1.52%) Pharmaceutical
5 1 (1.52%) Retail
5 1 (1.52%) Telecoms
Miscellaneous
1 20 (30.30%) EPoS
2 4 (6.06%) Driving Licence
3 3 (4.55%) Apple TV
4 1 (1.52%) Self-Motivation
4 1 (1.52%) Tandem
4 1 (1.52%) Team-Oriented Environment
4 1 (1.52%) Video Conferencing
Operating Systems
1 52 (78.79%) Windows
2 44 (66.67%) Windows 10
3 4 (6.06%) Windows Server
4 3 (4.55%) Android
5 2 (3.03%) Windows Server 2012
6 1 (1.52%) Linux
6 1 (1.52%) Windows 7
Processes & Methodologies
1 20 (30.30%) Problem-Solving
2 10 (15.15%) Customer Service
3 5 (7.58%) Email Filtering
3 5 (7.58%) Kalman Filter
3 5 (7.58%) Time Management
4 3 (4.55%) Computer Science
4 3 (4.55%) ITIL
4 3 (4.55%) Service Delivery
5 2 (3.03%) Continuous Improvement
5 2 (3.03%) IT Strategy
6 1 (1.52%) Antivirus Management
6 1 (1.52%) Customer-Centricity
6 1 (1.52%) Cybersecurity
6 1 (1.52%) Data Integration
6 1 (1.52%) Fintech
6 1 (1.52%) Hardware Maintenance
6 1 (1.52%) Server Management
6 1 (1.52%) Software Asset Management
6 1 (1.52%) Software Deployment
6 1 (1.52%) Storage Management
Programming Languages
1 2 (3.03%) SQL
2 1 (1.52%) PowerShell
Qualifications
1 3 (4.55%) Degree
2 2 (3.03%) Computer Science Degree
3 1 (1.52%) ITIL Foundation Certificate
3 1 (1.52%) Master's Degree
3 1 (1.52%) MBA
Quality Assurance & Compliance
1 2 (3.03%) SLA
System Software
1 51 (77.27%) Active Directory
Systems Management
1 6 (9.09%) Microsoft Intune
2 1 (1.52%) Backup Exec
2 1 (1.52%) SCCM
Vendors
1 41 (62.12%) Microsoft
2 5 (7.58%) VMware
3 4 (6.06%) Apple
4 3 (4.55%) Barracuda Networks
5 2 (3.03%) Cisco
5 2 (3.03%) Dell
6 1 (1.52%) ESET
6 1 (1.52%) Polycom
6 1 (1.52%) Sophos
6 1 (1.52%) Veritas