SLA Jobs in England

Service Level Agreement (SLA)
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 137 146 190
Rank change year-on-year +9 +44 +17
Permanent jobs citing SLA 1,783 2,343 2,792
As % of all permanent jobs advertised in England 2.10% 2.51% 2.14%
As % of the Quality Assurance & Compliance category 15.08% 12.79% 13.02%
Number of salaries quoted 1,389 1,506 1,966
10th Percentile £23,500 £25,000 £23,772
25th Percentile £25,500 £29,425 £27,659
Median annual salary (50th Percentile) £32,500 £40,000 £38,000
Median % change year-on-year -18.75% +5.26% -5.00%
75th Percentile £50,250 £55,000 £53,750
90th Percentile £67,500 £72,500 £68,125
UK median annual salary £32,500 £40,000 £38,000
% change year-on-year -18.75% +5.26% -5.00%

All Quality Assurance and Compliance Skills
England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 11,826 18,317 21,446
As % of all permanent jobs advertised in England 13.94% 19.65% 16.41%
Number of salaries quoted 8,354 8,390 11,772
10th Percentile £27,015 £32,000 £31,250
25th Percentile £36,250 £42,500 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% -
75th Percentile £70,250 £77,500 £73,750
90th Percentile £90,000 £93,915 £90,000
UK median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% +4.76%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 27 April 2024.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +2 462 £29,850 -20.40% 85
London +20 418 £43,000 -7.76% 107
North of England 0 345 £32,750 -12.67% 96
Midlands -19 258 £28,119 -21.89% 61
West Midlands -10 179 £28,119 -25.02% 42
North West +1 165 £29,500 -34.44% 59
South West +8 164 £37,500 +7.14% 30
Yorkshire +14 138 £35,000 +8.70% 27
East of England -44 134 £29,000 -31.76% 28
East Midlands -26 79 £28,500 -10.94% 19
North East -3 42 £35,000 -2.78% 11
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 195 (10.94%) Microsoft Exchange
2 85 (4.77%) SharePoint
3 37 (2.08%) WebLogic
4 15 (0.84%) Oracle Service Bus
5 11 (0.62%) IIS
6 9 (0.50%) CMS
7 6 (0.34%) Confluence
8 5 (0.28%) JBoss
9 3 (0.17%) Apache Spark
9 3 (0.17%) IBM Notes
9 3 (0.17%) Moodle
9 3 (0.17%) WordPress
10 2 (0.11%) Exchange Server 2013
10 2 (0.11%) SharePoint Server
10 2 (0.11%) Skype for Business
11 1 (0.056%) Apache
11 1 (0.056%) Blackberry Enterprise Server
11 1 (0.056%) Exchange Server 2010
11 1 (0.056%) OpenEdge
11 1 (0.056%) WebSphere
Applications
1 318 (17.84%) Microsoft Office
2 83 (4.66%) Microsoft Excel
3 27 (1.51%) Microsoft PowerPoint
4 21 (1.18%) MS Visio
5 12 (0.67%) Spreadsheet
6 6 (0.34%) Microsoft Project
7 4 (0.22%) Adobe Creative Suite
8 2 (0.11%) Trello
9 1 (0.056%) 1Password
Business Applications
1 46 (2.58%) Salesforce CRM
2 19 (1.07%) Remedy ITSM
3 18 (1.01%) SAP S/4HANA
4 17 (0.95%) SAP Oil and Gas
5 13 (0.73%) Infor SunSystems
5 13 (0.73%) iTrent
6 6 (0.34%) Adaptiv
7 5 (0.28%) Fidessa
7 5 (0.28%) Temenos T24
8 4 (0.22%) Endur
8 4 (0.22%) Workday HCM
9 3 (0.17%) assyst
9 3 (0.17%) Dynamics CRM
9 3 (0.17%) Oracle ERP
9 3 (0.17%) Unit4 Business World
10 2 (0.11%) Elite 3E
11 1 (0.056%) Carpe Diem
11 1 (0.056%) Dynamics NAV
11 1 (0.056%) HFM
11 1 (0.056%) Maximo
Cloud Services
1 487 (27.31%) Microsoft 365
2 276 (15.48%) Azure
3 162 (9.09%) SaaS
4 72 (4.04%) AWS
5 53 (2.97%) Entra ID
6 33 (1.85%) Power Platform
7 29 (1.63%) Mimecast
8 27 (1.51%) OneDrive
9 25 (1.40%) Power Automate
10 22 (1.23%) Cloud Computing
10 22 (1.23%) Dynamics 365
11 20 (1.12%) GCP
11 20 (1.12%) Snowflake
12 16 (0.90%) IaaS
13 15 (0.84%) Azure DevOps
14 13 (0.73%) Google Workspace
15 11 (0.62%) PaaS
15 11 (0.62%) PowerApps
16 8 (0.45%) Amazon CloudWatch
17 5 (0.28%) Azure ExpressRoute
Communications & Networking
1 170 (9.53%) Firewall
2 124 (6.95%) DNS
3 120 (6.73%) VPN
4 110 (6.17%) DHCP
5 102 (5.72%) LAN
6 90 (5.05%) WAN
7 86 (4.82%) TCP/IP
8 76 (4.26%) Wi-Fi
9 60 (3.37%) SAN
10 59 (3.31%) Wireless
11 53 (2.97%) Internet
12 44 (2.47%) VoIP
13 24 (1.35%) VLAN
14 23 (1.29%) WLAN
15 21 (1.18%) MPLS
15 21 (1.18%) SD-WAN
16 20 (1.12%) OSPF
17 19 (1.07%) Broadband
18 18 (1.01%) Network Security
19 17 (0.95%) NAS
Database & Business Intelligence
1 70 (3.93%) SQL Server
2 33 (1.85%) Amazon RDS
3 23 (1.29%) Elasticsearch
4 22 (1.23%) Tableau
5 21 (1.18%) MySQL
5 21 (1.18%) Oracle Database
6 15 (0.84%) Oracle Database 10g
6 15 (0.84%) Oracle Database 11g
6 15 (0.84%) VLDB
7 14 (0.79%) Power BI
8 13 (0.73%) BusinessObjects
9 9 (0.50%) Relational Database
10 5 (0.28%) Azure SQL Database
10 5 (0.28%) DB2
10 5 (0.28%) PostgreSQL
10 5 (0.28%) RDBMS
10 5 (0.28%) SQL Server Integration Services
11 3 (0.17%) MariaDB
12 2 (0.11%) Oracle BI EE
12 2 (0.11%) Oracle ODI
Development Applications
1 53 (2.97%) JIRA
2 6 (0.34%) Git
3 5 (0.28%) Octopus Deploy
3 5 (0.28%) SonarQube
3 5 (0.28%) TeamCity
4 4 (0.22%) Jenkins
4 4 (0.22%) Postman
5 3 (0.17%) Bitbucket
5 3 (0.17%) Subversion
6 1 (0.056%) Gatling
6 1 (0.056%) git-flow
6 1 (0.056%) JUnit
6 1 (0.056%) LoadRunner
6 1 (0.056%) MSI
6 1 (0.056%) Oracle APEX
6 1 (0.056%) Sonatype Nexus
6 1 (0.056%) Sourcetree
6 1 (0.056%) Visual Studio
General
1 884 (49.58%) Social Skills
2 385 (21.59%) Finance
3 241 (13.52%) Analytical Skills
4 179 (10.04%) Law
5 156 (8.75%) Inclusion and Diversity
6 112 (6.28%) Organisational Skills
7 98 (5.50%) Retail
8 90 (5.05%) Billing
9 80 (4.49%) Telecoms
10 60 (3.37%) Banking
11 55 (3.08%) Public Sector
12 53 (2.97%) Legal
13 43 (2.41%) Marketing
14 38 (2.13%) Manufacturing
15 37 (2.08%) Presentation Skills
16 28 (1.57%) Back Office
17 27 (1.51%) Police
18 23 (1.29%) Documentation Skills
18 23 (1.29%) Fire and Rescue
19 13 (0.73%) Environmental Health
Job Titles
1 324 (18.17%) Analyst
2 228 (12.79%) Senior
3 219 (12.28%) Service Manager
4 196 (10.99%) Support Engineer
5 169 (9.48%) IT Support
6 154 (8.64%) Support Analyst
7 148 (8.30%) Service Delivery Manager
8 146 (8.19%) Delivery Manager
9 128 (7.18%) Service Analyst
10 127 (7.12%) Lead
11 122 (6.84%) Service Desk Analyst
12 104 (5.83%) IT Engineer
12 104 (5.83%) Senior Manager
13 100 (5.61%) Senior Service Manager
14 95 (5.33%) Senior Delivery Manager
14 95 (5.33%) Senior Service Delivery Manager
15 91 (5.10%) Applications Support
16 79 (4.43%) Infrastructure Engineer
16 79 (4.43%) Team Leader
17 78 (4.37%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 28 (1.57%) HTML
2 23 (1.29%) CSS
2 23 (1.29%) Spring
3 22 (1.23%) J2EE
3 22 (1.23%) Java EE
4 19 (1.07%) .NET
5 8 (0.45%) FIX Protocol
6 7 (0.39%) ADSI
6 7 (0.39%) EDI
6 7 (0.39%) LDAP
6 7 (0.39%) XML
7 6 (0.34%) .NET Framework
7 6 (0.34%) OLE
7 6 (0.34%) REST
7 6 (0.34%) Web Services
8 5 (0.28%) 802.1X
8 5 (0.28%) AngularJS
8 5 (0.28%) ARM Templates
8 5 (0.28%) Azure Blueprints
8 5 (0.28%) Elastic Stack
Miscellaneous
1 190 (10.66%) Self-Motivation
2 114 (6.39%) Driving Licence
3 99 (5.55%) Video Conferencing
4 89 (4.99%) Digital Signage
5 88 (4.94%) Video\Live Streaming
6 83 (4.66%) Management Information System
7 56 (3.14%) Data Centre
8 47 (2.64%) Onboarding
9 27 (1.51%) Clustering
10 26 (1.46%) EPoS
11 25 (1.40%) Replication
12 24 (1.35%) Life Science
13 21 (1.18%) Team-Oriented Environment
14 19 (1.07%) BYOD
15 17 (0.95%) IoT
16 14 (0.79%) Product Ownership
17 11 (0.62%) PKI
18 10 (0.56%) Blackberry
18 10 (0.56%) Mobile App
18 10 (0.56%) Smartphone
Operating Systems
1 586 (32.87%) Windows
2 251 (14.08%) Windows Server
3 167 (9.37%) Windows 10
4 102 (5.72%) Linux
5 69 (3.87%) Unix
6 52 (2.92%) Windows Server 2016
7 49 (2.75%) Apple iOS
7 49 (2.75%) Windows Server 2012
7 49 (2.75%) Windows Server 2019
8 39 (2.19%) Android
9 21 (1.18%) AIX
10 20 (1.12%) Windows 7
11 17 (0.95%) Mac OS
12 16 (0.90%) Solaris
13 11 (0.62%) Windows 8
14 10 (0.56%) Windows Server 2008
15 8 (0.45%) CentOS
15 8 (0.45%) Red Hat Enterprise Linux
15 8 (0.45%) Ubuntu
16 4 (0.22%) Debian
Processes & Methodologies
1 644 (36.12%) Customer Service
2 513 (28.77%) ITIL
3 480 (26.92%) Problem-Solving
4 326 (18.28%) Service Delivery
5 250 (14.02%) Service Management
6 195 (10.94%) Incident Management
7 178 (9.98%) Mentoring
8 161 (9.03%) Continuous Improvement
9 140 (7.85%) Infrastructure Engineering
9 140 (7.85%) ITSM
10 132 (7.40%) Contract Negotiation
11 121 (6.79%) Time Management
12 116 (6.51%) Performance Management
13 112 (6.28%) Logistics
14 111 (6.23%) Presales
15 110 (6.17%) Change Management
16 104 (5.83%) CRM
17 102 (5.72%) Customer Experience
17 102 (5.72%) Problem Management
18 98 (5.50%) Preventative Maintenance
Programming Languages
1 153 (8.58%) SQL
2 65 (3.65%) PowerShell
3 39 (2.19%) Java
3 39 (2.19%) JavaScript
4 38 (2.13%) Python
5 22 (1.23%) Bash
5 22 (1.23%) Shell Script
6 20 (1.12%) T-SQL
7 19 (1.07%) C#
8 16 (0.90%) PL/SQL
9 9 (0.50%) ActionScript
9 9 (0.50%) VB
10 6 (0.34%) Perl
11 5 (0.28%) Bicep
11 5 (0.28%) Ruby
12 2 (0.11%) PHP
13 1 (0.056%) C
13 1 (0.056%) Progress 4GL
13 1 (0.056%) VB.NET
13 1 (0.056%) VBScript
Qualifications
1 202 (11.33%) Degree
2 187 (10.49%) Security Cleared
3 102 (5.72%) SC Cleared
4 72 (4.04%) Microsoft Certification
5 53 (2.97%) ITIL Certification
6 52 (2.92%) Cisco Certification
7 45 (2.52%) CCNA
8 39 (2.19%) BPSS Clearance
9 33 (1.85%) CCNP
10 32 (1.79%) Azure Certification
10 32 (1.79%) MCP
11 31 (1.74%) A+ Certification
12 26 (1.46%) DV Cleared
13 24 (1.35%) DBS Check
14 21 (1.18%) Computer Science Degree
14 21 (1.18%) ITIL Foundation Certificate
15 16 (0.90%) HND
15 16 (0.90%) Network+ Certification
16 13 (0.73%) MCSE
17 12 (0.67%) HNC
Quality Assurance & Compliance
1 46 (2.58%) GDPR
2 37 (2.08%) ISO/IEC 27001
3 35 (1.96%) PCI DSS
4 27 (1.51%) QA
5 23 (1.29%) Cyber Essentials
6 14 (0.79%) ISO 9001
7 13 (0.73%) PMO
8 12 (0.67%) Accessibility
9 6 (0.34%) HIPAA
10 5 (0.28%) NIST
11 2 (0.11%) COBIT
11 2 (0.11%) Disclosure Scotland
11 2 (0.11%) GRC
11 2 (0.11%) NEBOSH
12 1 (0.056%) COSHH
12 1 (0.056%) FISMA
12 1 (0.056%) HMG Security Policy Framework
12 1 (0.056%) ISO 14001
12 1 (0.056%) ISO 22301
12 1 (0.056%) Sarbanes-Oxley
System Software
1 463 (25.97%) Active Directory
2 127 (7.12%) VMware Infrastructure
3 72 (4.04%) Hyper-V
4 30 (1.68%) KVM
5 24 (1.35%) vSphere
6 22 (1.23%) Firmware
7 19 (1.07%) Virtual Desktop
8 15 (0.84%) Oracle RAC
9 14 (0.79%) VMware ESXi
9 14 (0.79%) XenApp
10 9 (0.50%) OpenSSH
11 8 (0.45%) Virtual Machines
12 7 (0.39%) Virtual Servers
13 4 (0.22%) Docker
13 4 (0.22%) VMware Workstation
13 4 (0.22%) XenDesktop
14 2 (0.11%) Microsoft Virtual Server
15 1 (0.056%) NFS
15 1 (0.056%) Slurm Workload Manager
15 1 (0.056%) Veritas Cluster Server
Systems Management
1 101 (5.66%) Microsoft Intune
2 71 (3.98%) SCCM
3 24 (1.35%) Single Sign-On
4 22 (1.23%) OpenSSO
5 20 (1.12%) WSUS
6 17 (0.95%) vCenter Server
7 16 (0.90%) Oracle RMAN
8 15 (0.84%) Data Guard
8 15 (0.84%) NetBackup
9 14 (0.79%) FortiGate
10 12 (0.67%) Backup Exec
11 11 (0.62%) SCOM
12 9 (0.50%) IBM BigFix
12 9 (0.50%) Kubernetes
12 9 (0.50%) PowerCLI
12 9 (0.50%) Terraform
13 7 (0.39%) Jamf Pro
14 6 (0.34%) Control-M
14 6 (0.34%) SafeCom
14 6 (0.34%) Systems Management Server (SMS)
Vendors
1 757 (42.46%) Microsoft
2 202 (11.33%) VMware
3 175 (9.81%) ServiceNow
4 169 (9.48%) Dell
5 122 (6.84%) Cisco
6 91 (5.10%) SAP
7 79 (4.43%) Oracle
8 76 (4.26%) Citrix
9 62 (3.48%) HP
10 57 (3.20%) Apple
11 56 (3.14%) Salesforce
12 45 (2.52%) Remedy
13 43 (2.41%) IBM
14 41 (2.30%) Veeam
15 40 (2.24%) Meraki
16 34 (1.91%) Sophos
17 25 (1.40%) Sun
18 24 (1.35%) Google
18 24 (1.35%) NetApp
18 24 (1.35%) SolarWinds