1st/2nd Line Support Engineer Contracts in England

1st/2nd Line Support Engineer
UK > England

The median 1st/2nd Line Support Engineer daily rate in England is £200 according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 498 613 719
Rank change year-on-year +115 +106 -114
Contract jobs requiring a 1st/2nd Line Support Engineer 44 32 59
As % of all contract jobs advertised in England 0.12% 0.065% 0.084%
As % of the Job Titles category 0.13% 0.069% 0.088%
Number of daily rates quoted 37 26 47
10th Percentile £146 £146 £125
25th Percentile £175 £150 £152
Median daily rate (50th Percentile) £200 £175 £175
Median % change year-on-year +14.29% - -
75th Percentile £213 £236 £204
90th Percentile £233 £290 £235
UK median daily rate £200 £175 £175
% change year-on-year +14.29% - -
Number of hourly rates quoted 3 1 4
10th Percentile - - £15.23
25th Percentile - - £15.56
Median hourly rate £17.72 £20.00 £17.00
Median % change year-on-year -11.40% +17.65% +13.33%
75th Percentile £20.74 - £17.81
90th Percentile £22.54 - £17.93
UK median hourly rate £17.72 £20.00 £16.50
% change year-on-year -11.40% +21.21% +10.00%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,916 46,484 67,372
% of contract IT jobs with a recognized job title 92.70% 94.64% 95.50%
Number of daily rates quoted 22,507 32,994 47,972
10th Percentile £281 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £645 £663 £639
90th Percentile £750 £758 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,425 1,382 1,859
10th Percentile £12.92 £14.30 £12.50
25th Percentile £16.30 £20.00 £15.37
Median hourly rate £36.50 £45.00 £22.50
Median % change year-on-year -18.89% +100.00% +2.27%
75th Percentile £61.30 £65.45 £48.75
90th Percentile £73.75 £77.50 £62.80
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

1st/2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support Engineer in England.

Daily rate trend for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing 1st/2nd Line Support Engineer in England over the 6 months to 7 May 2024.

Daily rate histogram for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support Engineer in England.

Hourly rate trend for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Engineer within the England region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +95 15 £200 -6.98% 2
Midlands +36 10 £200 +14.29% 1
North of England - 8 £205 - 2
West Midlands +27 7 £200 +14.29%
North West - 7 £220 - 2
South West +18 6 £175 -40.43% 3
South East +16 4 £215 +34.38% 2
East Midlands +21 3 £200 +2.56% 1
East of England 0 1 - -
Yorkshire - 1 £190 -
1st/2nd Line Support Engineer
UK

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 7 May 2024, 1st/2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st/2nd Line Support Engineer in the job title.

1 33 (75.00%) Microsoft 365
1 33 (75.00%) Windows
2 31 (70.45%) Microsoft
3 28 (63.64%) Active Directory
4 27 (61.36%) Social Skills
5 24 (54.55%) SCCM
6 23 (52.27%) Microsoft Office
7 18 (40.91%) Windows 10
8 16 (36.36%) Customer Service
9 11 (25.00%) Problem-Solving
9 11 (25.00%) Microsoft Intune
9 11 (25.00%) Apple
10 10 (22.73%) Degree
10 10 (22.73%) Mac OS
10 10 (22.73%) Azure
11 9 (20.45%) VPN
11 9 (20.45%) Asset Management
11 9 (20.45%) Windows Server
12 8 (18.18%) Mobile Device Management
13 7 (15.91%) Analytical Skills
13 7 (15.91%) Jamf Pro
13 7 (15.91%) Hyper-V
13 7 (15.91%) VoIP
13 7 (15.91%) Firewall
13 7 (15.91%) Wi-Fi
14 6 (13.64%) Legal
14 6 (13.64%) Quality Management
14 6 (13.64%) VMware
14 6 (13.64%) Clustering
14 6 (13.64%) WAN

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.82%) Microsoft Exchange
2 1 (2.27%) Exchange Server 2007
2 1 (2.27%) Exchange Server 2013
2 1 (2.27%) SharePoint
Applications
1 23 (52.27%) Microsoft Office
2 4 (9.09%) Microsoft Excel
3 3 (6.82%) Microsoft PowerPoint
Cloud Services
1 33 (75.00%) Microsoft 365
2 10 (22.73%) Azure
3 4 (9.09%) OneDrive
4 3 (6.82%) Asana
4 3 (6.82%) Slack
4 3 (6.82%) WhatsApp
5 2 (4.55%) Google Workspace
Communications & Networking
1 9 (20.45%) VPN
2 7 (15.91%) Firewall
2 7 (15.91%) VoIP
2 7 (15.91%) Wi-Fi
3 6 (13.64%) LAN
3 6 (13.64%) VLAN
3 6 (13.64%) WAN
4 5 (11.36%) DNS
5 4 (9.09%) Internet
5 4 (9.09%) TCP/IP
6 3 (6.82%) FTP
7 2 (4.55%) DHCP
8 1 (2.27%) Cisco IOS
8 1 (2.27%) WebEx
Development Applications
1 3 (6.82%) JIRA
2 1 (2.27%) Hudson
General
1 27 (61.36%) Social Skills
2 7 (15.91%) Analytical Skills
3 6 (13.64%) Documentation Skills
3 6 (13.64%) Legal
4 5 (11.36%) Finance
5 3 (6.82%) Multimedia
5 3 (6.82%) Organisational Skills
5 3 (6.82%) Public Sector
6 2 (4.55%) Presentation Skills
6 2 (4.55%) Telecoms
7 1 (2.27%) Banking
7 1 (2.27%) Electronics
7 1 (2.27%) Manufacturing
7 1 (2.27%) Marketing
7 1 (2.27%) Pharmaceutical
Miscellaneous
1 6 (13.64%) Clustering
1 6 (13.64%) Driving Licence
2 5 (11.36%) Onboarding
3 4 (9.09%) iPad
3 4 (9.09%) Management Information System
3 4 (9.09%) Self-Motivation
3 4 (9.09%) Smartphone
3 4 (9.09%) Video Conferencing
4 1 (2.27%) Blackberry
4 1 (2.27%) Social Media
Operating Systems
1 33 (75.00%) Windows
2 18 (40.91%) Windows 10
3 10 (22.73%) Mac OS
4 9 (20.45%) Windows Server
5 6 (13.64%) Windows Server 2012
5 6 (13.64%) Windows Server 2019
6 4 (9.09%) Apple iOS
7 2 (4.55%) Windows 7
8 1 (2.27%) Mac OS X
8 1 (2.27%) Windows Server 2008
Processes & Methodologies
1 16 (36.36%) Customer Service
2 11 (25.00%) Problem-Solving
3 9 (20.45%) Asset Management
4 8 (18.18%) Mobile Device Management
5 6 (13.64%) Decision-Making
5 6 (13.64%) Quality Management
6 5 (11.36%) ITIL
7 4 (9.09%) Customer Experience
7 4 (9.09%) Customer Requirements
7 4 (9.09%) Inventory Management
7 4 (9.09%) Service Management
7 4 (9.09%) Software Deployment
8 3 (6.82%) Antivirus Management
8 3 (6.82%) Case Management
8 3 (6.82%) Continuous Improvement
8 3 (6.82%) Investment Management
8 3 (6.82%) Migration
8 3 (6.82%) Proactive Maintenance
8 3 (6.82%) Service Delivery
8 3 (6.82%) Software Distribution
Programming Languages
1 6 (13.64%) PowerShell
2 3 (6.82%) JavaScript
2 3 (6.82%) Python
Qualifications
1 10 (22.73%) Degree
2 3 (6.82%) ITIL Certification
3 2 (4.55%) A+ Certification
3 2 (4.55%) MCP
3 2 (4.55%) Microsoft Certification
4 1 (2.27%) DBS Check
Quality Assurance & Compliance
1 4 (9.09%) SLA
System Software
1 28 (63.64%) Active Directory
2 7 (15.91%) Hyper-V
3 6 (13.64%) VMware Infrastructure
Systems Management
1 24 (54.55%) SCCM
2 11 (25.00%) Microsoft Intune
3 7 (15.91%) Jamf Pro
4 6 (13.64%) Autotask
4 6 (13.64%) Failover Clustering
5 4 (9.09%) Systems Management Server (SMS)
6 1 (2.27%) AirWatch
6 1 (2.27%) PaperCut
Vendors
1 31 (70.45%) Microsoft
2 11 (25.00%) Apple
3 6 (13.64%) Datto
3 6 (13.64%) VMware
4 5 (11.36%) ServiceNow
5 3 (6.82%) Citrix
5 3 (6.82%) Palo Alto
5 3 (6.82%) Zscaler
6 2 (4.55%) Google
7 1 (2.27%) Cisco
7 1 (2.27%) HP
7 1 (2.27%) Remedy
7 1 (2.27%) SAP
7 1 (2.27%) Veeam