The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Services Delivery
Rank 88 79 90
Rank change year-on-year
-9 +11
Permanent jobs citing Service Delivery 3243 3280 3310
As % of all permanent IT jobs located in England 2.96% 3.27% 2.99%
As % of the Processes & Methodologies category 3.67% 4.11% 3.84%
Number of salaries quoted 2432 2529 2504
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £27,000 £28,000 £26,250
10% offered a salary of more than £74,650 £75,000 £70,000
UK excluding London average salary £44,500 £44,000 £42,500
% change year-on-year
+1.13% +3.52%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
88357 79715 86197
As % of all permanent IT jobs located in England 80.78% 79.44% 77.92%
Number of salaries quoted 71143 65793 73812
Average salary £48,500 £47,500 £47,000
Average salary % change year-on-year
+2.10% +1.06%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the England region.

Service Delivery Salary Trend in England

Service Delivery
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Delivery across the England region over the 3 months to 21 August 2014.

Service Delivery Salary Histogram in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the England region over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -20 1186 £50,000 -9.09% 111
South East -9 766 £43,000 -4.44% 82
North West +35 274 £42,625 +6.56% 38
Yorkshire -11 258 £44,500 +11.25% 44
East of England -13 225 £45,000 +15.38% 28
South West -8 205 £35,000 -17.64% 40
West Midlands -22 180 £55,000 +14.58% 17
East Midlands -19 110 £40,000 -4.76% 7
North East -4 30 £62,500 +38.88% 4
Midlands +10 3 £55,000 +10.00%
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 21 August 2014, IT jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 2965 (45.50%) ITIL
2 1751 (26.87%) Finance
3 1422 (21.82%) Service Management
4 1320 (20.26%) Windows
5 1282 (19.67%) Project Management
6 1208 (18.54%) Microsoft
7 1191 (18.28%) SLA
8 844 (12.95%) MS Excel
9 784 (12.03%) Degree
10 761 (11.68%) SQL
11 744 (11.42%) Change Management
12 627 (9.62%) Oracle
13 605 (9.28%) ITIL Certification
14 600 (9.21%) PRINCE2
15 574 (8.81%) Active Directory
16 553 (8.49%) Linux
17 548 (8.41%) Telecoms
18 526 (8.07%) MS Office
19 508 (7.80%) Incident Management
20 503 (7.72%) VMware
21 483 (7.41%) Continuous Improvement
22 476 (7.31%) Stakeholder Management
23 467 (7.17%) SQL Server
24 425 (6.52%) Cisco
25 412 (6.32%) UNIX
26 404 (6.20%) Windows Server 2008
27 401 (6.15%) Retail
28 398 (6.11%) Citrix
29 379 (5.82%) Java
30 363 (5.57%) ITSM

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 21 August 2014, IT jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 316 (4.85%) MS Exchange
2 262 (4.02%) SharePoint
3 176 (2.70%) Apache
4 153 (2.35%) IIS
5 140 (2.15%) Exchange Server 2010
6 114 (1.75%) Exchange Server 2003
7 99 (1.52%) Exchange Server 2007
8 93 (1.43%) Tomcat
9 91 (1.40%) Lync
10 70 (1.07%) WebSphere
11 51 (0.78%) Blackberry Enterprise Server
12 50 (0.77%) SharePoint 2010
13 49 (0.75%) CMS
14 45 (0.69%) WebLogic
15 36 (0.55%) SharePoint 2013
15 36 (0.55%) Exchange Server 2013
16 32 (0.49%) Oracle HTTP Server
17 27 (0.41%) OpenStack
18 26 (0.40%) WebSphere Application Server
19 25 (0.38%) Office Communications Server
Applications
1 844 (12.95%) MS Excel
2 526 (8.07%) MS Office
3 127 (1.95%) MS PowerPoint
4 89 (1.37%) MS Visio
5 73 (1.12%) MS Project
6 24 (0.37%) Spreadsheet
7 13 (0.20%) Photoshop
8 7 (0.11%) InfoPath
9 6 (0.092%) Adobe Captivate
9 6 (0.092%) Adobe Illustrator
10 4 (0.061%) SPSS
11 3 (0.046%) InDesign
12 1 (0.015%) Mingle
12 1 (0.015%) PowerPivot
Business Applications
1 66 (1.01%) Dynamics CRM
2 47 (0.72%) Oracle EBS
3 38 (0.58%) Oracle Applications
4 34 (0.52%) Oracle EBS R12
5 29 (0.45%) Dynamics GP
6 28 (0.43%) Remedy ITSM
7 27 (0.41%) Oracle HRMS
8 26 (0.40%) Oracle Payroll
9 24 (0.37%) SAP FI/CO
9 24 (0.37%) Agresso
9 24 (0.37%) SAP FI
9 24 (0.37%) SAP CO
10 23 (0.35%) Oracle CRM
11 17 (0.26%) Oracle ERP
12 15 (0.23%) RMDS
13 14 (0.21%) Summit
13 14 (0.21%) Dynamics AX
14 13 (0.20%) Google Analytics
14 13 (0.20%) Magento
15 12 (0.18%) 3000 Xtra
Cloud Services
1 166 (2.55%) SaaS
2 129 (1.98%) Office 365
3 87 (1.34%) Microsoft Azure
4 48 (0.74%) IaaS
5 40 (0.61%) Amazon AWS
6 30 (0.46%) PaaS
6 30 (0.46%) Amazon EC2
7 27 (0.41%) Cloud Computing
8 24 (0.37%) Taleo
8 24 (0.37%) Google Apps
8 24 (0.37%) SuccessFactors
9 8 (0.12%) Amazon S3
10 5 (0.077%) ElastiCache
10 5 (0.077%) Amazon ElastiCache
11 2 (0.031%) IBM SmartCloud
11 2 (0.031%) GitHub
12 1 (0.015%) Amazon ELB
Communications & Networking
1 354 (5.43%) Firewall
2 284 (4.36%) DNS
3 272 (4.17%) Internet
4 259 (3.97%) WAN
5 254 (3.90%) LAN
6 251 (3.85%) SAN
7 247 (3.79%) TCP/IP
8 167 (2.56%) DHCP
9 164 (2.52%) VPN
10 159 (2.44%) Wireless
11 128 (1.96%) MPLS
12 92 (1.41%) VoIP
13 85 (1.30%) NAS
14 73 (1.12%) Unified Communications
15 70 (1.07%) Network Security
16 68 (1.04%) HTTP
17 65 (1.00%) Ethernet
18 63 (0.97%) SMTP
19 61 (0.94%) SSL
20 53 (0.81%) Intranet
Database & Business Intelligence
1 467 (7.17%) SQL Server
2 130 (2.00%) Oracle Database
3 116 (1.78%) SQL Server 2008
4 111 (1.70%) Relational Database
5 100 (1.53%) MySQL
6 98 (1.50%) SQL Server Integration Services
7 95 (1.46%) Data Warehouse
8 80 (1.23%) SQL Server Reporting Services
9 62 (0.95%) PostgreSQL
10 56 (0.86%) SQL Server Analysis Services
11 53 (0.81%) DB2
12 47 (0.72%) Data Mining
13 44 (0.68%) SQL Server 2005
14 41 (0.63%) Oracle Database 11g
15 37 (0.57%) SQL Server 2012
16 34 (0.52%) Crystal Reports
17 29 (0.45%) Oracle Reports
18 25 (0.38%) NoSQL
19 19 (0.29%) MongoDB
19 19 (0.29%) SAP BW
Development Applications
1 87 (1.34%) JIRA
2 68 (1.04%) Subversion
3 62 (0.95%) Team Foundation Server
4 45 (0.69%) Visual Studio
5 39 (0.60%) Git (software)
6 37 (0.57%) Jenkins
7 27 (0.41%) Selenium
8 23 (0.35%) JUnit
9 21 (0.32%) Eclipse
10 18 (0.28%) Maven
11 15 (0.23%) NUnit
12 12 (0.18%) TeamCity
12 12 (0.18%) SQL Server Management Studio (SSMS)
13 11 (0.17%) Oracle Forms
14 10 (0.15%) JMeter
14 10 (0.15%) Toad
15 8 (0.12%) MSI
16 7 (0.11%) Ant
16 7 (0.11%) Mercurial
16 7 (0.11%) Octopus Deploy
General
1 1751 (26.87%) Finance
2 548 (8.41%) Telecoms
3 401 (6.15%) Retail
4 350 (5.37%) Banking
5 304 (4.67%) Marketing
6 242 (3.71%) Legal
7 119 (1.83%) Law
8 99 (1.52%) Advertising
9 91 (1.40%) Billing
10 86 (1.32%) Back Office
11 72 (1.10%) Front Office
12 60 (0.92%) Publishing
13 59 (0.91%) Financial Institution
14 58 (0.89%) German Language
15 56 (0.86%) Manufacturing
16 53 (0.81%) Investment Banking
17 40 (0.61%) Games
18 32 (0.49%) Local Government
19 30 (0.46%) Retail Banking
20 29 (0.45%) French Language
Job Titles
1 1447 (22.21%) Service Manager
2 972 (14.92%) Delivery Manager
3 897 (13.77%) Services Delivery Manager
4 878 (13.47%) Analyst
5 327 (5.02%) Architect
6 316 (4.85%) Consultant
7 309 (4.74%) Support Analyst
8 297 (4.56%) Project Manager
9 262 (4.02%) Team Leader
10 235 (3.61%) Applications Support
11 198 (3.04%) Senior Manager
12 187 (2.87%) Developer
12 187 (2.87%) Service Analyst
13 183 (2.81%) Support Engineer
14 181 (2.78%) IT Services Manager
15 176 (2.70%) Technical Manager
16 164 (2.52%) Infrastructure Manager
17 161 (2.47%) Business Analyst
18 159 (2.44%) Administrator
19 143 (2.19%) Solutions Architect
Libraries, Frameworks & Software Standards
1 235 (3.61%) .NET
2 156 (2.39%) XML
3 133 (2.04%) HTML
4 123 (1.89%) Web Services
5 96 (1.47%) Middleware
6 78 (1.20%) CSS
7 64 (0.98%) jQuery
8 62 (0.95%) ASP.NET
9 47 (0.72%) .NET Framework
10 37 (0.57%) HTML5
11 33 (0.51%) SOAP
12 30 (0.46%) Spring
13 28 (0.43%) J2EE
13 28 (0.43%) JMS
13 28 (0.43%) Oracle Fusion
14 27 (0.41%) LAMP
15 23 (0.35%) EDI
16 22 (0.34%) Application Packaging
17 20 (0.31%) WCF
17 20 (0.31%) Ajax
Miscellaneous
1 362 (5.56%) Management Information System
2 156 (2.39%) Computer Science
3 130 (2.00%) Blackberry
4 106 (1.63%) Statistics
4 106 (1.63%) Enterprise Software
5 89 (1.37%) Open Source
6 85 (1.30%) PMI
7 73 (1.12%) CMDB
8 69 (1.06%) Mathematics
9 67 (1.03%) Replication
10 64 (0.98%) Video Conferencing
11 62 (0.95%) Clustering
12 55 (0.84%) NHS
13 42 (0.64%) Foreign Exchange (FX)
14 41 (0.63%) Mainframe
15 38 (0.58%) EPoS
16 36 (0.55%) Equities
16 36 (0.55%) CLARiiON
17 34 (0.52%) PKI
18 30 (0.46%) Fat Client
Operating Systems
1 1320 (20.26%) Windows
2 553 (8.49%) Linux
3 412 (6.32%) UNIX
4 404 (6.20%) Windows Server 2008
5 324 (4.97%) Windows 7
6 295 (4.53%) Windows Server 2003
7 167 (2.56%) Windows Server 2012
8 134 (2.06%) Windows XP
9 108 (1.66%) Red Hat Enterprise Linux
10 102 (1.57%) Solaris
11 72 (1.10%) CentOS
12 46 (0.71%) Windows 8
13 45 (0.69%) Android
14 43 (0.66%) Windows Phone
15 42 (0.64%) Apple iOS
16 37 (0.57%) HPUX
17 35 (0.54%) AIX
18 34 (0.52%) Mac OS X
18 34 (0.52%) Windows Phone 8
19 29 (0.45%) Windows 2000 Server
Processes & Methodologies
1 2965 (45.50%) ITIL
2 1422 (21.82%) Service Management
3 1282 (19.67%) Project Management
4 744 (11.42%) Change Management
5 600 (9.21%) PRINCE2
6 508 (7.80%) Incident Management
7 483 (7.41%) Continuous Improvement
8 476 (7.31%) Stakeholder Management
9 363 (5.57%) ITSM
10 345 (5.29%) CRM
11 339 (5.20%) Problem Management
12 275 (4.22%) Release Management
13 259 (3.97%) Supplier Management
14 233 (3.58%) Performance Management
15 217 (3.33%) Risk Management
16 214 (3.28%) Business Development
17 210 (3.22%) ITIL V3
18 204 (3.13%) Root Cause Analysis
19 197 (3.02%) Disaster Recovery
20 195 (2.99%) Agile Software Development
Programming Languages
1 761 (11.68%) SQL
2 379 (5.82%) Java
3 120 (1.84%) C#
4 119 (1.83%) C
5 116 (1.78%) JavaScript
6 96 (1.47%) PowerShell
7 86 (1.32%) T-SQL
8 80 (1.23%) Python
8 80 (1.23%) Bash Shell
9 76 (1.17%) Perl
10 73 (1.12%) VB
11 61 (0.94%) PHP
12 59 (0.91%) PL/SQL
13 41 (0.63%) VBScript
14 40 (0.61%) Ruby
15 31 (0.48%) VBA
16 29 (0.45%) VB6
17 28 (0.43%) Shell Script
18 20 (0.31%) C++
19 16 (0.25%) ABAP
Qualifications
1 784 (12.03%) Degree
2 605 (9.28%) ITIL Certification
3 318 (4.88%) Microsoft Certification
4 308 (4.73%) Security Cleared
5 206 (3.16%) Cisco Certification
6 184 (2.82%) MCSE
7 153 (2.35%) SC Cleared
8 143 (2.19%) CCNA
9 138 (2.12%) MCITP
10 130 (2.00%) PMI Certification
11 106 (1.63%) MCP
12 94 (1.44%) ISEB
13 79 (1.21%) ITIL Foundation Certificate
14 71 (1.09%) PRINCE2 Certification
15 69 (1.06%) CCNP
16 68 (1.04%) MCSA
17 66 (1.01%) HND
18 60 (0.92%) MCTS
19 51 (0.78%) CISSP
20 50 (0.77%) PMP
Quality Assurance & Compliance
1 1191 (18.28%) SLA
2 217 (3.33%) QA
3 192 (2.95%) ISO/IEC 27001
4 129 (1.98%) ISO 9001
5 101 (1.55%) PCI DSS
6 59 (0.91%) COBIT
7 22 (0.34%) ISO 8583
8 19 (0.29%) Sarbanes-Oxley
9 16 (0.25%) ISO 9000
9 16 (0.25%) ISO 14001
10 6 (0.092%) ISO/IEC 20000
10 6 (0.092%) Data Quality
11 5 (0.077%) Basel II
12 4 (0.061%) BS15000
12 4 (0.061%) EMIR
12 4 (0.061%) Dodd-Frank
13 3 (0.046%) GPG13
13 3 (0.046%) TickIT
14 2 (0.031%) HL7
14 2 (0.031%) Basel III
System Software
1 574 (8.81%) Active Directory
2 286 (4.39%) VMware Infrastructure
3 113 (1.73%) XenApp
4 107 (1.64%) Hyper-V
5 72 (1.10%) vSphere
6 57 (0.87%) XenDesktop
7 37 (0.57%) NDS
8 33 (0.51%) vCloud
9 29 (0.45%) Microsoft App-V
10 24 (0.37%) Oracle RAC
10 24 (0.37%) XenServer
11 23 (0.35%) NFS
11 23 (0.35%) Terminal Services
12 18 (0.28%) VMware ESX
12 18 (0.28%) Oracle RMAN
13 17 (0.26%) Citrix Presentation Server
13 17 (0.26%) VMware ESXi
14 16 (0.25%) MetaFrame
15 15 (0.23%) Microsoft Virtual Server
16 14 (0.21%) Xen
Systems Management
1 152 (2.33%) SCCM
2 109 (1.67%) SCOM
3 91 (1.40%) Nagios
4 77 (1.18%) Backup Exec
5 62 (0.95%) WSUS
6 56 (0.86%) Tivoli
7 55 (0.84%) Puppet
8 46 (0.71%) Opscode Chef
9 43 (0.66%) OpenView
10 36 (0.55%) NetBackup
11 33 (0.51%) Norton AntiVirus
12 26 (0.40%) ZABBIX
13 24 (0.37%) Zenoss
14 20 (0.31%) Data Guard
15 16 (0.25%) HP NNM
16 14 (0.21%) SCVMM
16 14 (0.21%) Tivoli Monitoring
17 12 (0.18%) SolarWinds Orion
17 12 (0.18%) Graylog2
18 11 (0.17%) Cisco IPCC
Vendors
1 1208 (18.54%) Microsoft
2 627 (9.62%) Oracle
3 503 (7.72%) VMware
4 425 (6.52%) Cisco
5 398 (6.11%) Citrix
6 276 (4.24%) HP
7 260 (3.99%) SAP
8 154 (2.36%) IBM
9 128 (1.96%) Remedy
10 122 (1.87%) Red Hat
11 95 (1.46%) Symantec
12 90 (1.38%) NetApp
12 90 (1.38%) Juniper
13 84 (1.29%) EMC
14 75 (1.15%) CheckPoint
15 72 (1.10%) Dell
16 70 (1.07%) TIBCO
17 69 (1.06%) ServiceNow
18 65 (1.00%) F5
19 54 (0.83%) Apple
Slough, Berkshire
Asset Resourcing Ltd
Salary: £25000 - £30000 per annum + Benefits Package
Posted: 6 hours ago
Windsor, Berkshire
Asset Resourcing
Salary: £25000 - £30000 per annum + Benefits Package
Posted: 7 hours ago
City, London
Asset Resourcing Ltd
Salary: £45000 - £50000 per annum + benefits + 10% bonus
Posted: 8 hours ago
City, London
Harrington Starr
Salary: £60000 - £75000 per annum
Posted: 11 hours ago
South East
Volaris Exec
Salary: £130000 - £180000 per annum + 50% bonus + full benefits
Posted: 12 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: £Excellent + Benefits
Posted: 12 hours ago
Bath, Avon
Resource Management
Salary: £18000 - £23000 per annum + bonus + benefits
Posted: 12 hours ago
Bath, Avon
Resource Management
Salary: £25000 - £30000 per annum + bonus + benefits
Posted: 12 hours ago
Lewes, East Sussex
RBW Consulting
Salary: From £25,000 to £32,000 per annum
Posted: 12 hours ago
Chelmsford, Essex
Capita Resourcing
Posted: 12 hours ago
Chelmsford, Essex
Capita Resourcing
Posted: 13 hours ago
Chelmsford, Essex
Capita Resourcing
Posted: 13 hours ago
Marlow, Buckinghamshire
Spectrum IT Recruitment (South) Ltd
Posted: 13 hours ago
Peterborough, Cambridgeshire
Greywood Associates Limited
Salary: £35000 - £42000 per annum + Benefits
Posted: 13 hours ago
City, London
Harrington Starr
Salary: £55000 - £75000 per annum + excellent benefits
Posted: 13 hours ago
Chelmsford, Essex
Capita Resourcing
Posted: 14 hours ago
Bradford, Yorkshire
Yorkshire Building Society
Posted: 14 hours ago
Barnsley, South Yorkshire
Spring Technology
Salary: £25000.00 - £35000.00 per annum + Bonus + Benefits
Posted: 14 hours ago
Leeds, West Yorkshire
Absolute Solution Limited
Salary: From £21,000 to £26,000 per annum 21-26k plus bens
Posted: 14 hours ago