The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Services Delivery
Rank 87 82 94
Rank change year-on-year
-5 +12
Permanent jobs citing Service Delivery 3152 3129 3117
As % of all permanent IT jobs located in England 2.90% 3.07% 2.80%
As % of the Processes & Methodologies category 3.61% 3.90% 3.62%
Number of salaries quoted 2385 2464 2320
Average salary £48,779 £47,500 £45,000
Average salary % change year-on-year
+2.69% +5.55%
90% offered a salary of more than £27,500 £28,000 £27,500
10% offered a salary of more than £75,000 £75,000 £70,900
UK excluding London average salary £45,000 £43,375 £43,000
% change year-on-year
+3.74% +0.87%
Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87413 80223 86183
As % of all permanent IT jobs located in England 80.42% 78.73% 77.45%
Number of salaries quoted 71101 66369 74073
Average salary £49,000 £47,500 £47,000
Average salary % change year-on-year
+3.15% +1.06%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Delivery
UK

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the England region.

Service Delivery Salary Trend in England

Service Delivery
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Delivery across the England region over the 3 months to 23 July 2014.

Service Delivery Salary Histogram in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the England region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -21 1189 £55,000 - 116
South East -7 706 £42,500 -5.55% 79
East of England +13 273 £50,000 +25.00% 18
North West +24 246 £40,000 +6.66% 25
Yorkshire +7 245 £44,500 +4.70% 24
South West +12 189 £40,250 +7.33% 34
West Midlands -17 179 £55,000 +10.00% 27
East Midlands -8 96 £40,000 +5.96% 12
North East -7 23 £57,500 +27.77% 8
Midlands +13 5 £55,000 +12.82% 1
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 23 July 2014, IT jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 3026 (44.43%) ITIL
2 1891 (27.76%) Finance
3 1476 (21.67%) Service Management
4 1394 (20.47%) Windows
5 1344 (19.73%) Project Management
6 1261 (18.51%) Microsoft
7 1157 (16.99%) SLA
8 859 (12.61%) MS Excel
9 813 (11.94%) SQL
10 781 (11.47%) Degree
11 746 (10.95%) Change Management
12 695 (10.20%) Oracle
13 677 (9.94%) ITIL Certification
14 625 (9.18%) Active Directory
15 616 (9.04%) PRINCE2
16 612 (8.99%) Linux
17 562 (8.25%) Telecoms
18 546 (8.02%) MS Office
19 541 (7.94%) VMware
20 521 (7.65%) Incident Management
21 519 (7.62%) SQL Server
22 497 (7.30%) Stakeholder Management
22 497 (7.30%) Continuous Improvement
23 448 (6.58%) UNIX
24 445 (6.53%) Cisco
25 439 (6.45%) Windows Server 2008
26 438 (6.43%) Citrix
27 435 (6.39%) Java
28 394 (5.78%) Retail
29 391 (5.74%) ITSM

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 23 July 2014, IT jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 318 (4.67%) MS Exchange
2 310 (4.55%) SharePoint
3 190 (2.79%) IIS
4 174 (2.55%) Apache
5 134 (1.97%) Exchange Server 2010
6 104 (1.53%) Tomcat
7 102 (1.50%) Exchange Server 2003
8 95 (1.39%) Lync
9 88 (1.29%) Exchange Server 2007
10 82 (1.20%) WebSphere
11 60 (0.88%) CMS
12 55 (0.81%) Blackberry Enterprise Server
13 54 (0.79%) SharePoint 2010
14 48 (0.70%) SharePoint 2013
15 46 (0.68%) WebLogic
16 40 (0.59%) Exchange Server 2013
17 37 (0.54%) Oracle HTTP Server
18 26 (0.38%) WebSphere Application Server
18 26 (0.38%) Oracle Workflow
18 26 (0.38%) Office Communications Server
Applications
1 859 (12.61%) MS Excel
2 546 (8.02%) MS Office
3 127 (1.86%) MS PowerPoint
4 101 (1.48%) MS Project
5 94 (1.38%) MS Visio
6 26 (0.38%) Spreadsheet
7 16 (0.23%) Photoshop
8 7 (0.10%) InfoPath
9 6 (0.088%) Adobe Captivate
10 5 (0.073%) Adobe Illustrator
11 3 (0.044%) SPSS
12 2 (0.029%) InDesign
Business Applications
1 69 (1.01%) Dynamics CRM
2 48 (0.70%) Oracle EBS
3 38 (0.56%) Oracle CRM
4 35 (0.51%) Oracle Applications
4 35 (0.51%) Remedy ITSM
4 35 (0.51%) Oracle EBS R12
5 29 (0.43%) SAP SRM
6 27 (0.40%) Oracle HRMS
6 27 (0.40%) Dynamics GP
7 26 (0.38%) Agresso
8 24 (0.35%) Oracle SCM
9 20 (0.29%) Oracle Payroll
10 18 (0.26%) SAP FI/CO
10 18 (0.26%) SAP CO
10 18 (0.26%) SAP FI
11 17 (0.25%) Oracle ERP
11 17 (0.25%) Oracle BPM
12 16 (0.23%) Magento
12 16 (0.23%) Oracle Financials
13 15 (0.22%) RMDS
Cloud Services
1 177 (2.60%) SaaS
2 101 (1.48%) Office 365
3 65 (0.95%) Microsoft Azure
4 54 (0.79%) IaaS
5 37 (0.54%) Amazon AWS
6 34 (0.50%) PaaS
7 30 (0.44%) Amazon EC2
8 28 (0.41%) Cloud Computing
9 24 (0.35%) Taleo
9 24 (0.35%) SuccessFactors
10 21 (0.31%) Google Apps
11 7 (0.10%) Amazon S3
12 4 (0.059%) ElastiCache
13 2 (0.029%) IBM SmartCloud
14 1 (0.015%) Amazon ELB
14 1 (0.015%) GitHub
Communications & Networking
1 371 (5.45%) Firewall
2 312 (4.58%) DNS
3 302 (4.43%) Internet
4 267 (3.92%) TCP/IP
4 267 (3.92%) WAN
5 266 (3.91%) LAN
6 249 (3.66%) SAN
7 181 (2.66%) DHCP
8 163 (2.39%) VPN
9 160 (2.35%) Wireless
10 133 (1.95%) MPLS
11 104 (1.53%) VoIP
12 93 (1.37%) NAS
13 79 (1.16%) Unified Communications
14 76 (1.12%) Network Security
15 71 (1.04%) HTTP
16 70 (1.03%) Ethernet
17 65 (0.95%) SSL
18 63 (0.92%) SMTP
19 57 (0.84%) Intranet
Database & Business Intelligence
1 519 (7.62%) SQL Server
2 158 (2.32%) Oracle Database
3 127 (1.86%) MySQL
4 125 (1.84%) SQL Server 2008
5 114 (1.67%) Relational Database
6 107 (1.57%) SQL Server Integration Services
7 106 (1.56%) Data Warehouse
8 89 (1.31%) SQL Server Reporting Services
9 70 (1.03%) PostgreSQL
10 63 (0.92%) DB2
11 60 (0.88%) SQL Server 2005
12 56 (0.82%) SQL Server Analysis Services
13 50 (0.73%) Data Mining
14 46 (0.68%) Oracle Database 11g
15 38 (0.56%) SQL Server 2012
16 36 (0.53%) Oracle Reports
17 30 (0.44%) SAP BI
18 29 (0.43%) Crystal Reports
19 28 (0.41%) Oracle Database 10g
20 27 (0.40%) SAP BW
Development Applications
1 87 (1.28%) JIRA
2 66 (0.97%) Subversion
3 58 (0.85%) Team Foundation Server
4 53 (0.78%) Visual Studio
5 38 (0.56%) Git (software)
6 33 (0.48%) Jenkins
7 24 (0.35%) Selenium
7 24 (0.35%) JUnit
8 22 (0.32%) Eclipse
9 17 (0.25%) Oracle Forms
10 14 (0.21%) Maven
11 12 (0.18%) SQL Server Management Studio (SSMS)
12 11 (0.16%) MSI
13 10 (0.15%) NUnit
13 10 (0.15%) TeamCity
13 10 (0.15%) Octopus Deploy
13 10 (0.15%) Mercurial
13 10 (0.15%) Hudson
14 9 (0.13%) Toad
15 8 (0.12%) JMeter
General
1 1891 (27.76%) Finance
2 562 (8.25%) Telecoms
3 394 (5.78%) Retail
4 380 (5.58%) Banking
5 320 (4.70%) Marketing
6 242 (3.55%) Legal
7 127 (1.86%) Law
8 103 (1.51%) Advertising
9 102 (1.50%) Billing
10 96 (1.41%) Back Office
11 75 (1.10%) Front Office
12 65 (0.95%) Financial Institution
12 65 (0.95%) Publishing
13 61 (0.90%) German Language
14 58 (0.85%) Investment Banking
15 57 (0.84%) Games
16 56 (0.82%) Manufacturing
17 39 (0.57%) Local Government
18 32 (0.47%) Multimedia
19 30 (0.44%) Retail Banking
Job Titles
1 1494 (21.94%) Service Manager
2 1023 (15.02%) Delivery Manager
3 948 (13.92%) Services Delivery Manager
4 884 (12.98%) Analyst
5 365 (5.36%) Architect
6 345 (5.07%) Consultant
7 323 (4.74%) Project Manager
8 314 (4.61%) Support Analyst
9 249 (3.66%) Applications Support
10 247 (3.63%) Team Leader
11 205 (3.01%) Developer
12 197 (2.89%) Infrastructure Manager
13 193 (2.83%) Support Engineer
14 187 (2.75%) Senior Manager
15 185 (2.72%) IT Services Manager
16 179 (2.63%) Service Analyst
16 179 (2.63%) Administrator
17 164 (2.41%) Technical Manager
18 152 (2.23%) Applications Support Analyst
19 149 (2.19%) Solutions Architect
Libraries, Frameworks & Software Standards
1 262 (3.85%) .NET
2 163 (2.39%) XML
3 140 (2.06%) HTML
4 132 (1.94%) Web Services
5 86 (1.26%) Middleware
6 76 (1.12%) CSS
7 66 (0.97%) jQuery
8 53 (0.78%) ASP.NET
9 40 (0.59%) Spring
10 39 (0.57%) .NET Framework
11 38 (0.56%) HTML5
12 36 (0.53%) SOAP
13 32 (0.47%) J2EE
14 31 (0.46%) JMS
15 30 (0.44%) SAP XI
15 30 (0.44%) SAP PI
16 28 (0.41%) Oracle Fusion
17 22 (0.32%) JSP
18 21 (0.31%) LAMP
19 20 (0.29%) Ajax
Miscellaneous
1 389 (5.71%) Management Information System
2 143 (2.10%) Computer Science
3 136 (2.00%) Blackberry
4 116 (1.70%) Statistics
5 110 (1.62%) Enterprise Software
6 78 (1.15%) Open Source
7 77 (1.13%) CMDB
8 76 (1.12%) Clustering
9 74 (1.09%) Replication
9 74 (1.09%) Video Conferencing
10 73 (1.07%) Mathematics
11 62 (0.91%) PMI
12 53 (0.78%) NHS
13 47 (0.69%) Foreign Exchange (FX)
14 46 (0.68%) Equities
15 40 (0.59%) PKI
16 37 (0.54%) EPoS
17 36 (0.53%) FMCG
17 36 (0.53%) Enterprise Storage
18 35 (0.51%) Mainframe
Operating Systems
1 1394 (20.47%) Windows
2 612 (8.99%) Linux
3 448 (6.58%) UNIX
4 439 (6.45%) Windows Server 2008
5 328 (4.82%) Windows 7
6 297 (4.36%) Windows Server 2003
7 156 (2.29%) Windows Server 2012
8 127 (1.86%) Windows XP
9 111 (1.63%) Red Hat Enterprise Linux
10 104 (1.53%) Solaris
11 66 (0.97%) CentOS
12 51 (0.75%) Android
13 48 (0.70%) Windows 8
14 45 (0.66%) Apple iOS
14 45 (0.66%) Mac OS X
15 41 (0.60%) AIX
16 40 (0.59%) HPUX
17 32 (0.47%) Windows Phone
18 28 (0.41%) Windows 2000 Server
19 26 (0.38%) Ubuntu
Processes & Methodologies
1 3026 (44.43%) ITIL
2 1476 (21.67%) Service Management
3 1344 (19.73%) Project Management
4 746 (10.95%) Change Management
5 616 (9.04%) PRINCE2
6 521 (7.65%) Incident Management
7 497 (7.30%) Stakeholder Management
7 497 (7.30%) Continuous Improvement
8 391 (5.74%) ITSM
9 381 (5.59%) Problem Management
10 373 (5.48%) CRM
11 300 (4.40%) Release Management
12 274 (4.02%) Supplier Management
13 256 (3.76%) Performance Management
14 232 (3.41%) ITIL V3
15 231 (3.39%) Business Development
16 220 (3.23%) Disaster Recovery
16 220 (3.23%) Risk Management
17 205 (3.01%) Root Cause Analysis
18 201 (2.95%) Agile Software Development
Programming Languages
1 813 (11.94%) SQL
2 435 (6.39%) Java
3 133 (1.95%) PowerShell
4 126 (1.85%) C#
5 118 (1.73%) JavaScript
6 113 (1.66%) C
7 86 (1.26%) T-SQL
7 86 (1.26%) Python
8 82 (1.20%) Perl
9 80 (1.17%) PHP
10 76 (1.12%) VB
11 73 (1.07%) Bash Shell
12 61 (0.90%) PL/SQL
13 60 (0.88%) VBScript
14 45 (0.66%) Ruby
15 39 (0.57%) ABAP
16 33 (0.48%) VBA
17 30 (0.44%) VB6
18 26 (0.38%) C++
19 25 (0.37%) Shell Script
Qualifications
1 781 (11.47%) Degree
2 677 (9.94%) ITIL Certification
3 377 (5.54%) Security Cleared
4 326 (4.79%) Microsoft Certification
5 220 (3.23%) Cisco Certification
6 197 (2.89%) MCSE
7 175 (2.57%) SC Cleared
8 152 (2.23%) CCNA
9 137 (2.01%) MCITP
10 106 (1.56%) PMI Certification
11 104 (1.53%) MCP
12 101 (1.48%) ISEB
13 74 (1.09%) CCNP
14 71 (1.04%) PRINCE2 Certification
15 70 (1.03%) ITIL Foundation Certificate
16 69 (1.01%) MCSA
17 68 (1.00%) CISSP
18 58 (0.85%) HND
19 55 (0.81%) MCTS
20 50 (0.73%) PMP
Quality Assurance & Compliance
1 1157 (16.99%) SLA
2 222 (3.26%) QA
3 189 (2.77%) ISO/IEC 27001
4 117 (1.72%) ISO 9001
5 110 (1.62%) PCI DSS
6 64 (0.94%) COBIT
7 22 (0.32%) ISO 8583
8 17 (0.25%) Sarbanes-Oxley
9 16 (0.23%) ISO 9000
10 11 (0.16%) ISO 14001
10 11 (0.16%) ISO/IEC 20000
11 5 (0.073%) Data Quality
11 5 (0.073%) Basel II
12 4 (0.059%) EMIR
12 4 (0.059%) Dodd-Frank
13 3 (0.044%) TickIT
14 2 (0.029%) HL7
14 2 (0.029%) BS15000
14 2 (0.029%) GxP
14 2 (0.029%) GPG13
System Software
1 625 (9.18%) Active Directory
2 328 (4.82%) VMware Infrastructure
3 131 (1.92%) XenApp
4 113 (1.66%) Hyper-V
5 82 (1.20%) vSphere
6 59 (0.87%) XenDesktop
7 44 (0.65%) vCloud
8 36 (0.53%) Microsoft App-V
9 33 (0.48%) NDS
9 33 (0.48%) Terminal Services
10 31 (0.46%) Oracle RAC
11 30 (0.44%) NFS
12 28 (0.41%) XenServer
13 23 (0.34%) Xen
14 21 (0.31%) Oracle RMAN
14 21 (0.31%) VMware ESXi
15 20 (0.29%) VMware ESX
16 14 (0.21%) Microsoft Virtual Server
17 13 (0.19%) Citrix Presentation Server
18 12 (0.18%) Terminal Server
Systems Management
1 150 (2.20%) SCCM
2 108 (1.59%) SCOM
3 86 (1.26%) Nagios
4 75 (1.10%) Backup Exec
5 71 (1.04%) WSUS
6 55 (0.81%) Tivoli
7 53 (0.78%) Puppet
8 46 (0.68%) Opscode Chef
9 42 (0.62%) OpenView
10 36 (0.53%) NetBackup
11 30 (0.44%) Norton AntiVirus
12 26 (0.38%) ZABBIX
13 25 (0.37%) Data Guard
14 21 (0.31%) Zenoss
14 21 (0.31%) Tivoli Monitoring
15 17 (0.25%) SCVMM
16 13 (0.19%) HP NNM
16 13 (0.19%) Netcool
16 13 (0.19%) Netcool/OMNIbus
17 12 (0.18%) SolarWinds Orion
Vendors
1 1261 (18.51%) Microsoft
2 695 (10.20%) Oracle
3 541 (7.94%) VMware
4 445 (6.53%) Cisco
5 438 (6.43%) Citrix
6 291 (4.27%) SAP
7 267 (3.92%) HP
8 172 (2.53%) IBM
9 142 (2.08%) Remedy
10 131 (1.92%) Red Hat
11 97 (1.42%) Symantec
12 96 (1.41%) Juniper
13 87 (1.28%) EMC
14 86 (1.26%) ServiceNow
15 85 (1.25%) CheckPoint
16 84 (1.23%) NetApp
17 73 (1.07%) Dell
18 71 (1.04%) TIBCO
19 63 (0.92%) Apple
20 61 (0.90%) Sun
Huddersfield, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum
Posted: 4 hours ago
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £38000 - £47000 per annum + Excellent Benefits
Posted: 6 hours ago
Bath, Avon
Sanderson
Salary: £19000 - £21000 per annum
Posted: 6 hours ago
Gloucestershire
ReThink Recruitment
Salary: £35000.00 - £45000.00 per annum + Benefits
Posted: 6 hours ago
Somerset
Sanderson
Salary: £50000 - £60000 per annum + Benefits
Posted: 6 hours ago
Chichester, West Sussex
Search Consultancy
Salary: £45000 - £55000 per annum + Benefits
Posted: 7 hours ago
Basingstoke, Hampshire
Circle Recruitment
Salary: £35000 - £65000 per annum + bens
Posted: 7 hours ago
St. Albans, Hertfordshire
Search Consultancy
Salary: £60000 - £65000 per annum + Benefits
Posted: 7 hours ago
Tyne and Wear
Harvey Nash plc
Salary: £80000 - £115000 per annum
Posted: 7 hours ago
Newcastle Upon Tyne, Tyne and Wear
Harvey Nash plc
Salary: £80000 - £115000 per annum
Posted: 7 hours ago
North West London
Study Group
Posted: 8 hours ago
City, London
Deerfoot IT Resources Ltd
Salary: £50000 - £60000 per annum
Posted: 8 hours ago
London
ComputAppoint
Salary: £45000 - £50000 per annum + benefits
Posted: 8 hours ago
London
ComputAppoint
Salary: £45000 - £50000 per annum + benefits
Posted: 8 hours ago
Northumberland
Mortimer Spinks
Salary: £35000 - £40000 per annum
Posted: 8 hours ago
Wirral, Merseyside
Steria
Salary: From £45,000 to £49,000 per annum
Posted: 9 hours ago
Newcastle Upon Tyne, Tyne and Wear
Head Resourcing
Salary: £70000 - £110000 per annum + bonus up to 40% + profit share
Posted: 9 hours ago
Newcastle Upon Tyne, Tyne and Wear
Head Resourcing
Salary: £70000 - £110000 per annum + up to 40% bonus + profit share
Posted: 9 hours ago
Nottingham, Nottinghamshire
Ashdown IT
Salary: £40000 - £45000 per annum
Posted: 10 hours ago
Winchester, Hampshire
Hot Rec
Salary: £22k - 26k per year
Posted: 11 hours ago