England Service Delivery Jobs

This section looks at the demand for Services Delivery skills within the England region with a comparison to our Processes & Methodologies category. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 25 July 2008 with a comparison to the same period last year.

Services Delivery
Location Aberdeen Abingdon Aldershot Avon Aylesbury Barking Barnet Barrow-in-Furness Basingstoke Bath Beaconsfield Bedford Bedfordshire Belfast Berkshire Birmingham Borehamwood Bracknell Bradford Brentwood Bridgend Brighton Bristol Bromley Buckinghamshire Burnley Burton-upon-Trent Camberley Cambridge Cambridgeshire Canary Wharf Cannock Canterbury Cardiff Carlisle Cheadle Chelmsford Cheltenham Chertsey Chesham Cheshire Chester Chesterfield Chippenham Cirencester City of London Clapham Corsham County Antrim County Londonderry Coventry Crawley Crewe Croydon Cumbria Darlington Dartford Derby Derbyshire Docklands, London Doncaster Dorset Dudley Durham East Grinstead East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh Egham England Epsom Essex Fareham Farnborough Farnham Feltham Fife Folkestone Gatwick Glasgow Gloucester Gloucestershire Guildford Halifax Hammersmith Hampshire Harrogate Hartfield Haverhill Hemel Hempstead Hendon Herefordshire Hertford Hertfordshire High Wycombe Highlands Home Counties Horsham Hounslow Hull Ipswich Isle of Wight Iver Kent Kingston Upon Thames Knutsford Lancashire Leamington Spa Leatherhead Leeds Leicester Leicestershire Lincolnshire Liverpool Livingston London Luton Lytham St Annes M4 Corridor Maidenhead Manchester Market Drayton Matlock Merseyside Middlesex Midlands Milton Keynes Mitcheldean Newbury Newcastle Newcastle Upon Tyne Norfolk North East North West North Yorkshire Northampton Northamptonshire Northern Ireland Northolt Norwich Nottingham Nottinghamshire Oldham Oxford Oxfordshire Peterborough Poole Portsmouth Potters Bar Prescot Preston Reading Redhill Rotherham Rugby Runcorn Ryde Sale Salford Salisbury Scarborough Scotland Scunthorpe Sevenoaks Sheffield Shepton Mallet Shropshire Sidcup Slough Solihull Somerset South Croydon South East South Wales South West South Yorkshire Southampton Southport St Albans Staffordshire Staines Stevenage Stockport Stoke-on-Trent Street Suffolk Surbiton Surrey Sussex Swansea Swindon Tadworth Telford Thame Thames Valley Trowbridge Twickenham Tyne and Wear UK Ulverston Uxbridge Wales Walsall Warrington Warwick Warwickshire Watford Welwyn Garden City West Bromwich West Lothian West Malling West Midlands West Sussex West Wales West Yorkshire Westminster Weybridge Wiltshire Wimbledon Windsor Woking Wokingham Wolverhampton Yeovil York Yorkshire	3 months to 25 Jul 2008	Same period last year
Rank	105	107
Rank change on same period last year	+2
Matching permanent IT job ads	3401	4013
As % of all UK permanent IT job ads sampled	1.795 %	1.643 %
As % of the category below	3.257 %	3.178 %
Salaries quoted	2750	3276
Average minimum salary	£43,406	£45,191
Average salary	£47,097	£48,503
% change on same period last year	-2.89 %
Average maximum salary	£50,789	£51,814
UK excluding London average salary	£44,105	£45,016
% change on same period last year	-2.02 %
Processes & Methodologies England
Matching permanent IT job ads	104431	126265
As % of all UK permanent IT job ads sampled	55.13 %	51.70 %
Salaries quoted	86177	101210
Average minimum salary	£42,797	£44,526
Average salary	£46,869	£48,670
% change on same period last year	-3.69 %
Average maximum salary	£50,942	£52,814
UK excluding London average salary	£42,567	£44,524
% change on same period last year	-4.39 %
Service Delivery UK

Service Delivery
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the England region.

Service Delivery
Salary Histogram

The chart provides a salary histogram for IT jobs citing Service Delivery across the England region over the 3 months to 25 July 2008.

Service Delivery
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the England region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year
London	+1	1246	£53,030	-1.88 %
South East	+4	802	£45,897	-5.84 %
North West	+6	332	£37,466	-6.17 %
West Midlands	+16	277	£46,072	-4.78 %
South West	+11	239	£39,751	-0.02 %
East of England	0	205	£49,016	+1.45 %
Yorkshire	-16	192	£39,930	+21.00 %
East Midlands	+2	85	£43,736	+1.17 %
Midlands	+21	34	£58,676	+30.27 %
North East	+11	30	£32,840	-26.27 %

Service Delivery UK

Service Delivery
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 2512 (36.15 %) ITIL 2 1520 (21.87 %) Finance 3 1139 (16.39 %) Project Management 4 1032 (14.85 %) SLA 5 907 (13.05 %) Service Management 6 888 (12.78 %) Windows 7 763 (10.98 %) Microsoft 8 647 (9.311 %) UNIX 9 593 (8.534 %) PRINCE2 10 552 (7.944 %) Banking 11 525 (7.555 %) Telecoms 12 478 (6.879 %) Degree 13 470 (6.764 %) Change Management 14 454 (6.533 %) MS Excel 15 427 (6.145 %) ITIL Certification

16 407 (5.857 %) Health 17 401 (5.771 %) Oracle 18 399 (5.742 %) Pensions 19 394 (5.670 %) SQL 20 358 (5.152 %) Problem Management 21 340 (4.893 %) SQL Server 22 310 (4.461 %) Cisco 23 309 (4.447 %) Retail 24 307 (4.418 %) .NET 25 275 (3.957 %) SAP 26 273 (3.929 %) Internet 27 272 (3.914 %) Linux 28 267 (3.842 %) Active Directory 29 252 (3.626 %) Incident Management 30 243 (3.497 %) WAN

Service Delivery
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Development 1 307 (4.418 %) .NET 2 142 (2.043 %) XML 3 96 (1.381 %) J2EE 4 93 (1.338 %) ASP.NET 5 78 (1.122 %) HTML 6 59 (0.849 %) WebSphere 7 55 (0.791 %) Middleware 8 48 (0.691 %) ASP 9 47 (0.676 %) WebServices 10 42 (0.604 %) CSS 11 35 (0.504 %) JSP 12 30 (0.432 %) Spring 13 29 (0.417 %) Hibernate 14 25 (0.360 %) EJB 15 22 (0.317 %) SOAP 15 22 (0.317 %) XSLT 16 21 (0.302 %) EDI 17 19 (0.273 %) COM+ 18 17 (0.245 %) AJAX 19 16 (0.230 %) SAP Basis	Application Platforms 1 226 (3.252 %) MS Exchange 2 162 (2.331 %) Exchange Server 2003 3 102 (1.468 %) IIS 4 101 (1.453 %) SharePoint 5 87 (1.252 %) Exchange Server 2000 6 71 (1.022 %) Exchange Server 2007 7 66 (0.950 %) Apache 8 55 (0.791 %) Lotus Notes 9 45 (0.648 %) WebLogic 9 45 (0.648 %) CMS 10 29 (0.417 %) BizTalk Server 10 29 (0.417 %) SAS 11 27 (0.389 %) NetWeaver 12 21 (0.302 %) Documentum 13 19 (0.273 %) WebSphere Application Server 13 19 (0.273 %) Commerce Server 13 19 (0.273 %) Oracle Workflow 14 17 (0.245 %) Exchange Server 5.5 14 17 (0.245 %) WebSphere MQ 14 17 (0.245 %) TeamSite
Applications 1 454 (6.533 %) MS Excel 2 184 (2.648 %) MS Office 3 171 (2.461 %) MS Visio 4 74 (1.065 %) MS PowerPoint 5 58 (0.835 %) MS Project 6 16 (0.230 %) Spreadsheet 7 3 (0.043 %) Photoshop 7 3 (0.043 %) Adobe Illustrator 8 2 (0.029 %) CA Clarity 8 2 (0.029 %) SPSS	Business Applications 1 33 (0.475 %) Dynamics CRM 2 32 (0.460 %) Dynamics NAV 3 31 (0.446 %) SAP HR 4 26 (0.374 %) Oracle EBS 5 25 (0.360 %) SAP R/3 6 24 (0.345 %) Navision 7 21 (0.302 %) Microsoft CRM 8 16 (0.230 %) SAP CRM 9 14 (0.201 %) SoftGrid 10 13 (0.187 %) Oracle 11i 11 12 (0.173 %) Oracle Applications 11 12 (0.173 %) Pivotal CRM 11 12 (0.173 %) RMDS 12 11 (0.158 %) SAP Payroll 13 10 (0.144 %) Remedy AR System 14 9 (0.130 %) assyst 15 8 (0.115 %) SAP CO 15 8 (0.115 %) SAP FI 16 7 (0.101 %) SAP FI/CO 16 7 (0.101 %) HiPortfolio
Communications & Networking 1 273 (3.929 %) Internet 2 243 (3.497 %) WAN 3 242 (3.483 %) LAN 4 151 (2.173 %) Firewall 5 144 (2.072 %) TCP/IP 6 132 (1.900 %) SAN 7 119 (1.712 %) VoIP 8 112 (1.612 %) VPN 9 67 (0.964 %) DNS 10 66 (0.950 %) MPLS 11 56 (0.806 %) Wireless 12 52 (0.748 %) GSM 13 43 (0.619 %) LDAP 13 43 (0.619 %) SS7 14 42 (0.604 %) Intranet 14 42 (0.604 %) Network Security 15 40 (0.576 %) SMS 16 37 (0.532 %) Broadband 17 33 (0.475 %) X.500 18 32 (0.460 %) SDH	Database & Business Intelligence 1 340 (4.893 %) SQL Server 2 77 (1.108 %) SQL Server 2005 3 71 (1.022 %) SQL Server 2000 4 48 (0.691 %) BusinessObjects 5 42 (0.604 %) Oracle 10g 6 37 (0.532 %) DB2 7 33 (0.475 %) Crystal Reports 8 32 (0.460 %) Datawarehouse 9 31 (0.446 %) Ingres 10 30 (0.432 %) Data Mining 11 28 (0.403 %) MySQL 12 27 (0.389 %) SAP BW 12 27 (0.389 %) SAP BI 13 24 (0.345 %) RDBMS 14 23 (0.331 %) SQL Server 7 15 21 (0.302 %) ETL 16 19 (0.273 %) GIS 17 17 (0.245 %) MS Access 18 14 (0.201 %) Oracle 9i 18 14 (0.201 %) EDRMS
Development Applications 1 33 (0.475 %) Visual Studio 2 22 (0.317 %) Ant 3 15 (0.216 %) Subversion 3 15 (0.216 %) Visual Studio Team System 4 12 (0.173 %) MSI 4 12 (0.173 %) Eclipse 5 11 (0.158 %) JIRA 6 6 (0.086 %) Oracle APEX 7 5 (0.072 %) JUnit 8 4 (0.058 %) WinRunner 8 4 (0.058 %) VSS/SourceSafe 8 4 (0.058 %) InstallShield 8 4 (0.058 %) QuickTest Pro 9 3 (0.043 %) Oracle Forms 9 3 (0.043 %) Rational Rose 10 2 (0.029 %) LoadRunner 10 2 (0.029 %) FrontPage 10 2 (0.029 %) StarTeam 11 1 (0.014 %) LSMW 11 1 (0.014 %) Flash	General 1 1520 (21.87 %) Finance 2 552 (7.944 %) Banking 3 525 (7.555 %) Telecoms 4 407 (5.857 %) Health 5 399 (5.742 %) Pensions 6 309 (4.447 %) Retail 7 216 (3.108 %) Government 8 189 (2.720 %) Education 9 155 (2.231 %) Insurance 10 137 (1.972 %) Back Office 11 134 (1.928 %) Investment Banking 11 134 (1.928 %) Marketing 12 105 (1.511 %) Financial Institution 13 81 (1.166 %) Billing 14 77 (1.108 %) Legal 15 65 (0.935 %) Manufacturing 16 47 (0.676 %) Multimedia 17 45 (0.648 %) Law 18 44 (0.633 %) Local Government 19 41 (0.590 %) FMCG
Job Titles 1 1904 (27.40 %) Service Manager 2 1458 (20.98 %) Delivery Manager 3 1398 (20.12 %) Services Delivery Manager 4 764 (10.99 %) Analyst 5 536 (7.713 %) Project Manager 6 488 (7.023 %) Consultant 7 306 (4.404 %) IT Manager 8 302 (4.346 %) Team Leader 9 287 (4.130 %) Architect 10 227 (3.267 %) Senior Manager 11 219 (3.152 %) Developer 12 216 (3.108 %) Support Analyst 13 187 (2.691 %) Support Manager 14 178 (2.562 %) Administrator 15 173 (2.490 %) Operations Manager 16 169 (2.432 %) Service Analyst 17 161 (2.317 %) Business Analyst 18 151 (2.173 %) Technical Manager 19 148 (2.130 %) Support Engineer 20 140 (2.015 %) IT Services Manager	Miscellaneous 1 138 (1.986 %) Management Information System 2 109 (1.569 %) Mainframe 3 66 (0.950 %) Client/Server 4 64 (0.921 %) Derivative 5 56 (0.806 %) Foreign Exchange (FX) 5 56 (0.806 %) NHS 6 54 (0.777 %) Computer Science 7 51 (0.734 %) Fixed Income 8 43 (0.619 %) EPoS 9 42 (0.604 %) Equities 10 40 (0.576 %) PMI 11 39 (0.561 %) Statistics 12 34 (0.489 %) Blackberry 13 28 (0.403 %) EFT 13 28 (0.403 %) Mathematics 14 25 (0.360 %) Clustering 15 23 (0.331 %) French Language 15 23 (0.331 %) CMDB 16 22 (0.317 %) IVR 17 21 (0.302 %) Data Protection Act
Operating Systems 1 888 (12.78 %) Windows 2 647 (9.311 %) UNIX 3 272 (3.914 %) Linux 4 166 (2.389 %) Solaris 5 155 (2.231 %) Windows 2000 6 95 (1.367 %) Windows Server 2003 7 91 (1.310 %) AIX 8 82 (1.180 %) Windows XP 9 69 (0.993 %) Windows NT 10 33 (0.475 %) HPUX 11 31 (0.446 %) VMS 12 30 (0.432 %) OpenVMS 13 27 (0.389 %) MVS 14 25 (0.360 %) Windows Vista 15 12 (0.173 %) zOS 16 8 (0.115 %) SUSE 17 6 (0.086 %) OS/390 18 4 (0.058 %) NetWare 19 3 (0.043 %) Mac OS X 19 3 (0.043 %) OS/400	Processes & Methodologies 1 2512 (36.15 %) ITIL 2 1139 (16.39 %) Project Management 3 907 (13.05 %) Service Management 4 593 (8.534 %) PRINCE2 5 470 (6.764 %) Change Management 6 358 (5.152 %) Problem Management 7 252 (3.626 %) Incident Management 8 210 (3.022 %) CRM 9 193 (2.777 %) Programme Management 10 178 (2.562 %) Release Management 11 159 (2.288 %) Risk Management 12 157 (2.259 %) Business Analysis 13 154 (2.216 %) Configuration Management 14 152 (2.187 %) Security Cleared 15 150 (2.159 %) Stakeholder Management 16 149 (2.144 %) Business Intelligence 17 132 (1.900 %) Disaster Recovery 18 129 (1.856 %) Supplier Management 19 127 (1.828 %) Business Development 20 126 (1.813 %) Performance Management
Programming Languages 1 394 (5.670 %) SQL 2 206 (2.964 %) Java 3 158 (2.274 %) C# 4 149 (2.144 %) C 5 81 (1.166 %) VB 6 78 (1.122 %) C++ 7 74 (1.065 %) VB.NET 8 64 (0.921 %) Shell Script 9 49 (0.705 %) JavaScript 10 45 (0.648 %) VB6 11 38 (0.547 %) ABAP 12 30 (0.432 %) Transact-SQL 12 30 (0.432 %) PL/SQL 13 29 (0.417 %) Perl 14 19 (0.273 %) COBOL 14 19 (0.273 %) VBScript 15 14 (0.201 %) VBA 16 12 (0.173 %) Korn 17 9 (0.130 %) PHP 18 8 (0.115 %) Python	Qualifications 1 478 (6.879 %) Degree 2 427 (6.145 %) ITIL Certification 3 242 (3.483 %) Microsoft Certification 4 158 (2.274 %) MCSE 5 138 (1.986 %) Cisco Certification 6 99 (1.425 %) CCNA 7 98 (1.410 %) PRINCE2 Certification 8 66 (0.950 %) CCNP 9 56 (0.806 %) ISEB 10 45 (0.648 %) PMI Certification 11 44 (0.633 %) PMP 12 43 (0.619 %) MCP 13 36 (0.518 %) CISSP 14 33 (0.475 %) PRINCE2 Practitioner 15 23 (0.331 %) MCSA 16 21 (0.302 %) HNC 17 18 (0.259 %) CISM 18 17 (0.245 %) MCDBA 19 12 (0.173 %) CCSP 20 9 (0.130 %) MBA
Quality Assurance & Compliance 1 1032 (14.85 %) SLA 2 94 (1.353 %) QA 3 66 (0.950 %) COBIT 4 47 (0.676 %) Sarbanes-Oxley 5 38 (0.547 %) ISO27001 6 21 (0.302 %) ISO9001 7 18 (0.259 %) BS7799 8 12 (0.173 %) Basel II 9 11 (0.158 %) MiFID 10 5 (0.072 %) WAI 10 5 (0.072 %) ISO17799 11 4 (0.058 %) ISO9000 11 4 (0.058 %) TickIT 11 4 (0.058 %) EFQM 11 4 (0.058 %) BS25999 12 3 (0.043 %) BS15000 13 2 (0.029 %) GxP 13 2 (0.029 %) ISO14001 14 1 (0.014 %) ISO8583	System Software 1 267 (3.842 %) Active Directory 2 47 (0.676 %) VMware Infrastructure 3 33 (0.475 %) MSMQ 4 26 (0.374 %) NetBackup 5 18 (0.259 %) VMware ESX 6 14 (0.201 %) VMware Server 7 13 (0.187 %) MetaFrame 8 9 (0.130 %) Microsoft Virtual Server 8 9 (0.130 %) Citrix Presentation Server 9 8 (0.115 %) MailMarshal 9 8 (0.115 %) Oracle RMAN 9 8 (0.115 %) Tivoli Workload Scheduler 9 8 (0.115 %) ISA Server 10 7 (0.101 %) Terminal Services 11 6 (0.086 %) Backup Exec 12 5 (0.072 %) Oracle RAC 12 5 (0.072 %) Terminal Server 13 4 (0.058 %) NFS 14 2 (0.029 %) AquaLogic 15 1 (0.014 %) NDS
Systems Management 1 54 (0.777 %) OpenView 2 34 (0.489 %) Systems Management Server (SMS) 3 21 (0.302 %) MOM 4 19 (0.273 %) WSUS 5 15 (0.216 %) Tivoli 6 11 (0.158 %) CiscoWorks 6 11 (0.158 %) ServiceCenter 7 10 (0.144 %) OVSD 8 8 (0.115 %) Unicenter 9 7 (0.101 %) CONTROL-M 10 6 (0.086 %) Norton AntiVirus 10 6 (0.086 %) OpenView Configuration Management 11 5 (0.072 %) BMC PATROL 12 4 (0.058 %) OMEGAMON 12 4 (0.058 %) SCOM 12 4 (0.058 %) Oracle Enterprise Manager 13 3 (0.043 %) Legato 13 3 (0.043 %) Netcool 13 3 (0.043 %) MIMEsweeper 13 3 (0.043 %) EMC NetWorker	Vendors 1 763 (10.98 %) Microsoft 2 401 (5.771 %) Oracle 3 310 (4.461 %) Cisco 4 275 (3.957 %) SAP 5 177 (2.547 %) HP 6 142 (2.043 %) Citrix 7 131 (1.885 %) VMware 8 113 (1.626 %) Sun 9 110 (1.583 %) IBM 10 80 (1.151 %) Remedy 11 65 (0.935 %) EMC 12 63 (0.907 %) Red Hat 13 62 (0.892 %) Lotus 14 48 (0.691 %) Business Objects 15 44 (0.633 %) Sybase 16 43 (0.619 %) NetApp 17 42 (0.604 %) Reuters 18 41 (0.590 %) CheckPoint 18 41 (0.590 %) Avaya 19 40 (0.576 %) Novell