The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Services Delivery
Rank 88 81 92
Rank change year-on-year
-7 +11
Permanent jobs citing Service Delivery 3205 3172 3146
As % of all permanent IT jobs located in England 2.93% 3.12% 2.83%
As % of the Processes & Methodologies category 3.65% 3.95% 3.65%
Number of salaries quoted 2429 2486 2359
Average salary £48,500 £47,500 £45,000
Average salary % change year-on-year
+2.10% +5.55%
90% offered a salary of more than £27,500 £27,600 £27,000
10% offered a salary of more than £75,000 £75,000 £70,000
UK excluding London average salary £45,000 £43,000 £42,500
% change year-on-year
+4.65% +1.17%
Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87850 80215 86298
As % of all permanent IT jobs located in England 80.41% 78.83% 77.57%
Number of salaries quoted 71317 66263 74099
Average salary £49,000 £47,500 £47,000
Average salary % change year-on-year
+3.15% +1.06%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Delivery
UK

Service Delivery
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the England region.

Service Delivery Salary Trend in England

Service Delivery
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Delivery across the England region over the 3 months to 29 July 2014.

Service Delivery Salary Histogram in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the England region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -16 1198 £52,500 -4.54% 131
South East -9 712 £42,500 -5.55% 82
East of England +17 272 £50,000 +25.00% 26
North West +22 254 £40,000 +6.66% 24
Yorkshire +4 248 £42,750 +5.35% 32
South West +8 200 £40,000 - 36
West Midlands -15 187 £55,000 +13.40% 21
East Midlands +1 101 £40,000 +8.10% 20
North East -10 28 £62,500 +38.88% 9
Midlands +11 4 £57,500 +17.94%
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in England

For the 6 months to 29 July 2014, IT jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 2995 (44.47%) ITIL
2 1858 (27.59%) Finance
3 1462 (21.71%) Service Management
4 1369 (20.33%) Windows
5 1328 (19.72%) Project Management
6 1257 (18.66%) Microsoft
7 1150 (17.07%) SLA
8 847 (12.58%) MS Excel
9 793 (11.77%) SQL
10 776 (11.52%) Degree
11 745 (11.06%) Change Management
12 678 (10.07%) Oracle
13 652 (9.68%) ITIL Certification
14 620 (9.21%) Active Directory
15 617 (9.16%) PRINCE2
16 597 (8.86%) Linux
17 554 (8.23%) Telecoms
18 532 (7.90%) MS Office
19 528 (7.84%) VMware
20 521 (7.74%) Incident Management
21 506 (7.51%) SQL Server
22 501 (7.44%) Stakeholder Management
23 490 (7.28%) Continuous Improvement
24 438 (6.50%) UNIX
25 435 (6.46%) Citrix
26 433 (6.43%) Cisco
27 430 (6.38%) Windows Server 2008
28 426 (6.33%) Java
29 392 (5.82%) Retail
30 383 (5.69%) Management Information System

Service Delivery
Top Related IT Skills in England by Category

For the 6 months to 29 July 2014, IT jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 316 (4.69%) MS Exchange
2 298 (4.42%) SharePoint
3 177 (2.63%) IIS
4 173 (2.57%) Apache
5 129 (1.92%) Exchange Server 2010
6 103 (1.53%) Tomcat
6 103 (1.53%) Exchange Server 2003
7 94 (1.40%) Lync
8 88 (1.31%) Exchange Server 2007
9 79 (1.17%) WebSphere
10 59 (0.88%) CMS
11 58 (0.86%) Blackberry Enterprise Server
12 54 (0.80%) SharePoint 2010
13 46 (0.68%) SharePoint 2013
13 46 (0.68%) WebLogic
14 41 (0.61%) Exchange Server 2013
15 36 (0.53%) Oracle HTTP Server
16 26 (0.39%) WebSphere Application Server
16 26 (0.39%) Oracle Workflow
16 26 (0.39%) Office Communications Server
Applications
1 847 (12.58%) MS Excel
2 532 (7.90%) MS Office
3 125 (1.86%) MS PowerPoint
4 97 (1.44%) MS Project
5 93 (1.38%) MS Visio
6 26 (0.39%) Spreadsheet
7 15 (0.22%) Photoshop
8 7 (0.10%) InfoPath
9 6 (0.089%) Adobe Captivate
10 5 (0.074%) Adobe Illustrator
11 4 (0.059%) SPSS
12 2 (0.030%) InDesign
Business Applications
1 71 (1.05%) Dynamics CRM
2 47 (0.70%) Oracle EBS
3 36 (0.53%) Oracle Applications
4 34 (0.50%) Remedy ITSM
4 34 (0.50%) Oracle EBS R12
5 33 (0.49%) Oracle CRM
6 28 (0.42%) Dynamics GP
7 26 (0.39%) Oracle HRMS
8 25 (0.37%) Agresso
9 23 (0.34%) SAP SRM
10 21 (0.31%) Oracle Payroll
11 20 (0.30%) SAP FI/CO
11 20 (0.30%) SAP CO
11 20 (0.30%) Oracle SCM
11 20 (0.30%) SAP FI
12 17 (0.25%) Oracle ERP
12 17 (0.25%) Oracle BPM
13 15 (0.22%) Magento
13 15 (0.22%) RMDS
14 14 (0.21%) Summit
Cloud Services
1 174 (2.58%) SaaS
2 105 (1.56%) Office 365
3 65 (0.97%) Microsoft Azure
4 51 (0.76%) IaaS
5 36 (0.53%) Amazon AWS
6 31 (0.46%) PaaS
6 31 (0.46%) Amazon EC2
7 27 (0.40%) Cloud Computing
8 24 (0.36%) Taleo
8 24 (0.36%) SuccessFactors
9 22 (0.33%) Google Apps
10 8 (0.12%) Amazon S3
11 5 (0.074%) ElastiCache
12 2 (0.030%) IBM SmartCloud
12 2 (0.030%) GitHub
13 1 (0.015%) Amazon ELB
Communications & Networking
1 364 (5.40%) Firewall
2 306 (4.54%) DNS
3 291 (4.32%) Internet
4 265 (3.93%) TCP/IP
5 264 (3.92%) WAN
6 263 (3.90%) LAN
7 257 (3.82%) SAN
8 179 (2.66%) DHCP
9 163 (2.42%) VPN
10 162 (2.41%) Wireless
11 130 (1.93%) MPLS
12 102 (1.51%) VoIP
13 92 (1.37%) NAS
14 78 (1.16%) Unified Communications
15 72 (1.07%) HTTP
16 71 (1.05%) Network Security
17 69 (1.02%) Ethernet
18 65 (0.97%) SSL
19 64 (0.95%) SMTP
20 53 (0.79%) IP Telephony
Database & Business Intelligence
1 506 (7.51%) SQL Server
2 156 (2.32%) Oracle Database
3 123 (1.83%) SQL Server 2008
4 121 (1.80%) MySQL
5 114 (1.69%) Relational Database
6 108 (1.60%) Data Warehouse
7 107 (1.59%) SQL Server Integration Services
8 85 (1.26%) SQL Server Reporting Services
9 69 (1.02%) PostgreSQL
10 59 (0.88%) DB2
11 58 (0.86%) SQL Server Analysis Services
12 56 (0.83%) SQL Server 2005
13 49 (0.73%) Data Mining
14 44 (0.65%) Oracle Database 11g
15 37 (0.55%) SQL Server 2012
16 34 (0.50%) Oracle Reports
17 30 (0.45%) Crystal Reports
18 26 (0.39%) Oracle Database 10g
19 25 (0.37%) SAP BW
20 24 (0.36%) SAP BI
Development Applications
1 87 (1.29%) JIRA
2 69 (1.02%) Subversion
3 57 (0.85%) Team Foundation Server
4 50 (0.74%) Visual Studio
5 40 (0.59%) Git (software)
6 36 (0.53%) Jenkins
7 24 (0.36%) JUnit
8 23 (0.34%) Selenium
9 22 (0.33%) Eclipse
10 16 (0.24%) Maven
11 14 (0.21%) Oracle Forms
12 12 (0.18%) SQL Server Management Studio (SSMS)
13 11 (0.16%) TeamCity
14 10 (0.15%) Mercurial
14 10 (0.15%) NUnit
14 10 (0.15%) Toad
14 10 (0.15%) MSI
14 10 (0.15%) Octopus Deploy
15 9 (0.13%) Hudson
15 9 (0.13%) Ant
General
1 1858 (27.59%) Finance
2 554 (8.23%) Telecoms
3 392 (5.82%) Retail
4 364 (5.40%) Banking
5 317 (4.71%) Marketing
6 237 (3.52%) Legal
7 124 (1.84%) Law
8 105 (1.56%) Advertising
9 95 (1.41%) Billing
10 87 (1.29%) Back Office
11 75 (1.11%) Front Office
12 64 (0.95%) Financial Institution
12 64 (0.95%) Publishing
13 61 (0.91%) German Language
14 54 (0.80%) Games
15 53 (0.79%) Manufacturing
15 53 (0.79%) Investment Banking
16 38 (0.56%) Local Government
17 31 (0.46%) Multimedia
18 30 (0.45%) Retail Banking
Job Titles
1 1492 (22.15%) Service Manager
2 1015 (15.07%) Delivery Manager
3 936 (13.90%) Services Delivery Manager
4 876 (13.01%) Analyst
5 356 (5.29%) Architect
6 336 (4.99%) Consultant
7 314 (4.66%) Project Manager
7 314 (4.66%) Support Analyst
8 247 (3.67%) Applications Support
9 241 (3.58%) Team Leader
10 202 (3.00%) Developer
11 192 (2.85%) Senior Manager
12 191 (2.84%) Support Engineer
13 188 (2.79%) IT Services Manager
14 187 (2.78%) Infrastructure Manager
15 180 (2.67%) Service Analyst
16 177 (2.63%) Administrator
17 165 (2.45%) Technical Manager
18 153 (2.27%) Business Analyst
19 150 (2.23%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 249 (3.70%) .NET
2 163 (2.42%) XML
3 136 (2.02%) HTML
4 128 (1.90%) Web Services
5 86 (1.28%) Middleware
6 76 (1.13%) CSS
7 64 (0.95%) jQuery
8 53 (0.79%) ASP.NET
9 39 (0.58%) Spring
9 39 (0.58%) .NET Framework
10 38 (0.56%) HTML5
11 37 (0.55%) SOAP
12 31 (0.46%) J2EE
12 31 (0.46%) JMS
13 28 (0.42%) Oracle Fusion
14 23 (0.34%) SAP PI
14 23 (0.34%) SAP XI
15 22 (0.33%) JSP
16 21 (0.31%) LAMP
16 21 (0.31%) EDI
Miscellaneous
1 383 (5.69%) Management Information System
2 147 (2.18%) Computer Science
3 136 (2.02%) Blackberry
4 115 (1.71%) Statistics
5 106 (1.57%) Enterprise Software
6 78 (1.16%) Open Source
7 77 (1.14%) CMDB
8 74 (1.10%) Replication
9 73 (1.08%) Clustering
10 72 (1.07%) Video Conferencing
11 70 (1.04%) Mathematics
12 66 (0.98%) PMI
13 54 (0.80%) NHS
14 46 (0.68%) Foreign Exchange (FX)
15 45 (0.67%) Equities
16 39 (0.58%) FMCG
17 38 (0.56%) PKI
18 37 (0.55%) EPoS
19 36 (0.53%) CLARiiON
20 34 (0.50%) Mainframe
Operating Systems
1 1369 (20.33%) Windows
2 597 (8.86%) Linux
3 438 (6.50%) UNIX
4 430 (6.38%) Windows Server 2008
5 325 (4.83%) Windows 7
6 294 (4.37%) Windows Server 2003
7 158 (2.35%) Windows Server 2012
8 126 (1.87%) Windows XP
9 113 (1.68%) Red Hat Enterprise Linux
10 102 (1.51%) Solaris
11 69 (1.02%) CentOS
12 49 (0.73%) Android
13 48 (0.71%) Windows 8
14 44 (0.65%) Apple iOS
15 42 (0.62%) Mac OS X
16 39 (0.58%) AIX
17 38 (0.56%) HPUX
18 32 (0.48%) Windows Phone
19 29 (0.43%) Windows 2000 Server
20 27 (0.40%) Ubuntu
Processes & Methodologies
1 2995 (44.47%) ITIL
2 1462 (21.71%) Service Management
3 1328 (19.72%) Project Management
4 745 (11.06%) Change Management
5 617 (9.16%) PRINCE2
6 521 (7.74%) Incident Management
7 501 (7.44%) Stakeholder Management
8 490 (7.28%) Continuous Improvement
9 380 (5.64%) ITSM
10 368 (5.46%) Problem Management
11 362 (5.37%) CRM
12 291 (4.32%) Release Management
13 270 (4.01%) Supplier Management
14 248 (3.68%) Performance Management
15 228 (3.39%) ITIL V3
16 225 (3.34%) Business Development
17 216 (3.21%) Risk Management
18 214 (3.18%) Disaster Recovery
19 204 (3.03%) Root Cause Analysis
20 198 (2.94%) Configuration Management
Programming Languages
1 793 (11.77%) SQL
2 426 (6.33%) Java
3 128 (1.90%) PowerShell
4 123 (1.83%) C#
5 117 (1.74%) JavaScript
6 114 (1.69%) C
7 86 (1.28%) T-SQL
7 86 (1.28%) Python
8 84 (1.25%) Perl
9 76 (1.13%) PHP
9 76 (1.13%) VB
9 76 (1.13%) Bash Shell
10 60 (0.89%) PL/SQL
11 59 (0.88%) VBScript
12 45 (0.67%) Ruby
13 34 (0.50%) VBA
14 31 (0.46%) ABAP
15 30 (0.45%) VB6
16 25 (0.37%) Shell Script
17 22 (0.33%) C++
Qualifications
1 776 (11.52%) Degree
2 652 (9.68%) ITIL Certification
3 361 (5.36%) Security Cleared
4 324 (4.81%) Microsoft Certification
5 214 (3.18%) Cisco Certification
6 196 (2.91%) MCSE
7 171 (2.54%) SC Cleared
8 147 (2.18%) CCNA
9 138 (2.05%) MCITP
10 109 (1.62%) PMI Certification
11 103 (1.53%) MCP
12 96 (1.43%) ISEB
13 72 (1.07%) CCNP
14 70 (1.04%) PRINCE2 Certification
15 69 (1.02%) MCSA
15 69 (1.02%) ITIL Foundation Certificate
16 62 (0.92%) CISSP
17 61 (0.91%) HND
18 55 (0.82%) MCTS
19 49 (0.73%) PMP
Quality Assurance & Compliance
1 1150 (17.07%) SLA
2 221 (3.28%) QA
3 188 (2.79%) ISO/IEC 27001
4 117 (1.74%) ISO 9001
5 105 (1.56%) PCI DSS
6 60 (0.89%) COBIT
7 22 (0.33%) ISO 8583
8 17 (0.25%) Sarbanes-Oxley
9 15 (0.22%) ISO 9000
10 13 (0.19%) ISO 14001
11 9 (0.13%) ISO/IEC 20000
12 5 (0.074%) Data Quality
12 5 (0.074%) Basel II
13 4 (0.059%) EMIR
13 4 (0.059%) Dodd-Frank
14 3 (0.045%) GPG13
14 3 (0.045%) TickIT
15 2 (0.030%) HL7
15 2 (0.030%) BS15000
15 2 (0.030%) GxP
System Software
1 620 (9.21%) Active Directory
2 321 (4.77%) VMware Infrastructure
3 132 (1.96%) XenApp
4 110 (1.63%) Hyper-V
5 80 (1.19%) vSphere
6 60 (0.89%) XenDesktop
7 42 (0.62%) vCloud
8 36 (0.53%) Microsoft App-V
9 34 (0.50%) NDS
10 31 (0.46%) Terminal Services
11 30 (0.45%) Oracle RAC
12 29 (0.43%) NFS
13 28 (0.42%) XenServer
14 22 (0.33%) Xen
15 21 (0.31%) VMware ESX
15 21 (0.31%) VMware ESXi
16 20 (0.30%) Oracle RMAN
17 16 (0.24%) Citrix Presentation Server
18 14 (0.21%) MetaFrame
18 14 (0.21%) Microsoft Virtual Server
Systems Management
1 151 (2.24%) SCCM
2 113 (1.68%) SCOM
3 89 (1.32%) Nagios
4 76 (1.13%) Backup Exec
5 69 (1.02%) WSUS
6 57 (0.85%) Tivoli
7 54 (0.80%) Puppet
8 48 (0.71%) Opscode Chef
9 43 (0.64%) OpenView
10 37 (0.55%) NetBackup
11 30 (0.45%) Norton AntiVirus
12 27 (0.40%) ZABBIX
13 24 (0.36%) Data Guard
14 22 (0.33%) Zenoss
15 21 (0.31%) Tivoli Monitoring
16 17 (0.25%) SCVMM
17 13 (0.19%) HP NNM
17 13 (0.19%) Netcool
17 13 (0.19%) Netcool/OMNIbus
18 12 (0.18%) SolarWinds Orion
Vendors
1 1257 (18.66%) Microsoft
2 678 (10.07%) Oracle
3 528 (7.84%) VMware
4 435 (6.46%) Citrix
5 433 (6.43%) Cisco
6 281 (4.17%) SAP
7 265 (3.93%) HP
8 166 (2.46%) IBM
9 143 (2.12%) Remedy
10 131 (1.95%) Red Hat
11 94 (1.40%) Symantec
12 90 (1.34%) Juniper
13 89 (1.32%) EMC
14 87 (1.29%) NetApp
15 81 (1.20%) CheckPoint
15 81 (1.20%) ServiceNow
16 74 (1.10%) Dell
17 71 (1.05%) TIBCO
18 62 (0.92%) Apple
19 60 (0.89%) Sun
Maidenhead, Berkshire
Remit Resources
Salary: £40000 - £45000 per annum + Full Benefits Package
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Salary: £40000 - £45000 per annum + bonus, bup, gym,pension
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Salary: £30000.00 - £35000.00 per annum + benefits
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Salary: £70000 to £90000 per annum - Bonus and excellent benefits
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