The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Services Delivery
Rank 88 90 107
Rank change year-on-year
+2 +17
Permanent jobs citing Service Delivery 3048 3195 2699
As % of all permanent IT jobs located in England 2.994% 2.819% 2.222%
As % of the Processes & Methodologies category 3.918% 3.757% 3.024%
Number of salaries quoted 2426 2266 2189
Average salary £47,500 £46,500 £47,500
Average salary % change year-on-year
+2.15% -2.10%
90% offered a salary of more than £28,500 £28,000 £29,000
10% offered a salary of more than £72,500 £75,000 £75,000
UK excluding London average salary £43,000 £45,000 £42,750
% change year-on-year
-4.44% +5.26%
All Processes & Methodologies
England
Permanent IT job ads with a match in the
Processes & Methodologies category
77803 85051 89264
As % of all permanent IT jobs located in England 76.41% 75.04% 73.47%
Number of salaries quoted 64589 72891 75410
Average salary £46,000 £47,500 £47,500
Average salary % change year-on-year
-3.15% -
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £75,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Delivery
UK

Service Delivery
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the England region as a proportion of the total demand within the Processes & Methodologies category.

England Service Delivery Jobs Demand Trend

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the England region.

England Service Delivery Salary Trend

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery across the England region over the 3 months to 19 June 2013.

England Service Delivery Salary Histogram

Service Delivery
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the England region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
London +13 1217 £55,000 +4.76% 129
South East 0 785 £45,000 - 78
North West +6 252 £35,000 -17.64% 23
East of England 0 210 £47,500 +2.15% 14
West Midlands -7 183 £45,000 +5.88% 30
Yorkshire -17 168 £42,790 +6.97% 10
South West -13 133 £37,500 -5.06% 20
East Midlands +33 104 £41,500 +10.66% 11
North East -13 15 £47,500 +63.79% 5
Midlands +20 13 £50,000 -16.66%
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 2531 (42.49%) ITIL
2 1534 (25.76%) Finance
3 1326 (22.26%) Microsoft
4 1236 (20.75%) Windows
5 1104 (18.54%) Project Management
6 1072 (18.00%) SLA
7 1051 (17.65%) Service Management
8 837 (14.05%) MS Excel
9 722 (12.12%) Degree
10 721 (12.11%) SQL
11 636 (10.68%) Cisco
12 609 (10.22%) Oracle
13 593 (9.956%) Telecoms
14 580 (9.738%) Change Management
15 556 (9.335%) VMware
16 538 (9.033%) Linux
17 510 (8.563%) PRINCE2
18 508 (8.529%) SQL Server
19 492 (8.261%) Active Directory
19 492 (8.261%) ITIL Certification
20 459 (7.707%) UNIX
21 438 (7.354%) Management Information System
22 430 (7.220%) Windows Server 2008
23 419 (7.035%) SharePoint
24 412 (6.917%) MS Office
24 412 (6.917%) Continuous Improvement
25 398 (6.682%) Problem Management
26 374 (6.279%) Citrix
26 374 (6.279%) WAN
27 366 (6.145%) Windows Server 2003

Service Delivery
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Development
1 349 (5.860%) .NET
2 140 (2.351%) Web Services
3 134 (2.250%) XML
4 133 (2.233%) ASP.NET
5 122 (2.048%) HTML
6 98 (1.645%) Middleware
7 78 (1.310%) WebSphere
8 69 (1.158%) J2EE
9 52 (0.873%) CSS
10 48 (0.806%) .NET Framework
11 43 (0.722%) WebSphere MQ
12 39 (0.655%) WCF
13 34 (0.571%) Spring
13 34 (0.571%) ASP
14 31 (0.520%) Hibernate
15 27 (0.453%) BAPI
16 24 (0.403%) CGI
16 24 (0.403%) Application Packaging
16 24 (0.403%) Ajax
17 22 (0.369%) JSP
Application Platforms
1 419 (7.035%) SharePoint
2 350 (5.876%) MS Exchange
3 246 (4.130%) IIS
4 177 (2.972%) Exchange Server 2010
5 153 (2.569%) Exchange Server 2007
6 125 (2.099%) Apache
7 115 (1.931%) Lync
8 85 (1.427%) Exchange Server 2003
9 70 (1.175%) Tomcat
10 65 (1.091%) IBM Notes
11 55 (0.923%) Blackberry Enterprise Server
12 45 (0.756%) WebLogic
13 42 (0.705%) SAS
14 34 (0.571%) SharePoint 2010
15 32 (0.537%) Office Communications Server
16 31 (0.520%) Documentum
17 30 (0.504%) CMS
18 29 (0.487%) MQSeries
19 27 (0.453%) SharePoint Server
19 27 (0.453%) NetWeaver
Applications
1 837 (14.05%) MS Excel
2 412 (6.917%) MS Office
3 123 (2.065%) MS PowerPoint
4 96 (1.612%) MS Project
5 92 (1.545%) MS Visio
6 38 (0.638%) Spreadsheet
7 27 (0.453%) Office 365
8 11 (0.185%) Photoshop
9 9 (0.151%) Acrobat
9 9 (0.151%) Adobe Illustrator
10 5 (0.084%) DOC1
11 4 (0.067%) InfoPath
12 3 (0.050%) Google Apps
12 3 (0.050%) SPSS
13 2 (0.034%) Fireworks
14 1 (0.017%) Weka
14 1 (0.017%) Adobe Captivate
14 1 (0.017%) RoboHelp
Business Applications
1 47 (0.789%) SAP Business One
2 41 (0.688%) SAP HR
3 37 (0.621%) Dynamics CRM
4 32 (0.537%) Oracle EBS
5 26 (0.437%) Oracle EBS R12
5 26 (0.437%) SAP GRC
6 24 (0.403%) Remedy ITSM
7 19 (0.319%) Oracle Applications
8 13 (0.218%) Documaker
8 13 (0.218%) SAP HCM
8 13 (0.218%) Agresso
9 12 (0.201%) Oracle Financials
9 12 (0.201%) SAP ERP
9 12 (0.201%) Oracle BPM
10 11 (0.185%) SAP Payroll
11 10 (0.168%) Taleo
12 9 (0.151%) Cognos Business Intelligence
12 9 (0.151%) Endur
12 9 (0.151%) Oracle HRMS
13 8 (0.134%) BASE24
Communications & Networking
1 374 (6.279%) WAN
2 365 (6.128%) DNS
3 353 (5.927%) LAN
4 312 (5.238%) TCP/IP
5 299 (5.020%) Firewall
6 270 (4.533%) Internet
7 237 (3.979%) SAN
8 229 (3.845%) VoIP
9 210 (3.526%) DHCP
10 185 (3.106%) VPN
11 177 (2.972%) HTTP
12 157 (2.636%) MPLS
13 95 (1.595%) PBX
14 88 (1.478%) Wireless
15 85 (1.427%) FTP
16 82 (1.377%) Intranet
17 73 (1.226%) Cisco ASA
18 70 (1.175%) ISDN
19 69 (1.158%) Network Security
20 68 (1.142%) Softswitch
Database & Business Intelligence
1 508 (8.529%) SQL Server
2 114 (1.914%) SQL Server 2008
3 90 (1.511%) SQL Server 2005
4 86 (1.444%) Oracle 8/8i
5 77 (1.293%) SQL Server Reporting Services
5 77 (1.293%) MySQL
6 66 (1.108%) SQL Server Integration Services
7 56 (0.940%) Oracle 10g
8 46 (0.772%) Oracle 11g
9 45 (0.756%) Data Warehouse
10 41 (0.688%) SAP BW
11 36 (0.604%) Oracle Reports
12 35 (0.588%) DB2
13 31 (0.520%) SQL Server Analysis Services
14 30 (0.504%) Crystal Reports
15 28 (0.470%) RDBMS
16 25 (0.420%) DTS
17 24 (0.403%) BusinessObjects
18 23 (0.386%) SQL Server 2000
19 22 (0.369%) MS Access
Development Applications
1 79 (1.326%) Visual Studio
2 70 (1.175%) Team Foundation Server
3 36 (0.604%) MSI
4 35 (0.588%) Subversion
5 21 (0.353%) Oracle Forms
6 18 (0.302%) Jenkins
7 17 (0.285%) JIRA
7 17 (0.285%) Dreamweaver
8 15 (0.252%) Selenium
9 14 (0.235%) AdminStudio
10 12 (0.201%) NUnit
10 12 (0.201%) Ant
11 11 (0.185%) Visual Studio Tools for Office
11 11 (0.185%) Eclipse
12 10 (0.168%) WinDbg
13 9 (0.151%) WATIR
13 9 (0.151%) FitNesse
13 9 (0.151%) VSS/SourceSafe
14 7 (0.118%) MSTest
14 7 (0.118%) InstallShield
General
1 1534 (25.76%) Finance
2 593 (9.956%) Telecoms
3 352 (5.910%) Banking
4 341 (5.725%) Retail
5 155 (2.602%) Marketing
6 138 (2.317%) Legal
7 135 (2.267%) Advertising
8 110 (1.847%) Manufacturing
9 100 (1.679%) Billing
10 90 (1.511%) Investment Banking
11 82 (1.377%) Back Office
12 78 (1.310%) Law
13 71 (1.192%) Pharmaceutical
14 58 (0.974%) Financial Institution
15 47 (0.789%) Publishing
16 46 (0.772%) Local Government
17 43 (0.722%) Games
18 34 (0.571%) Retail Banking
19 31 (0.520%) Front Office
20 28 (0.470%) Military
Job Titles
1 1287 (21.61%) Service Manager
2 874 (14.67%) Delivery Manager
3 826 (13.87%) Services Delivery Manager
4 824 (13.83%) Analyst
5 335 (5.625%) Consultant
6 259 (4.349%) Project Manager
7 237 (3.979%) Developer
8 194 (3.257%) Support Manager
9 193 (3.240%) Administrator
10 183 (3.073%) Architect
11 179 (3.005%) Support Analyst
12 176 (2.955%) Senior Manager
13 171 (2.871%) Support Engineer
14 164 (2.754%) Applications Support
15 155 (2.602%) Technical Manager
16 151 (2.535%) Service Analyst
17 149 (2.502%) Team Leader
18 139 (2.334%) IT Services Manager
19 133 (2.233%) Business Analyst
20 132 (2.216%) Operations Manager
Miscellaneous
1 438 (7.354%) Management Information System
2 148 (2.485%) Computer Science
3 104 (1.746%) Blackberry
4 79 (1.326%) Clustering
5 77 (1.293%) Enterprise Software
6 76 (1.276%) SaaS
7 70 (1.175%) Handset
8 68 (1.142%) Statistics
9 51 (0.856%) NHS
10 50 (0.839%) Mathematics
11 46 (0.772%) CMDB
11 46 (0.772%) Cloud Computing
12 41 (0.688%) Client/Server
13 38 (0.638%) Mainframe
14 36 (0.604%) Replication
14 36 (0.604%) Social Media
15 34 (0.571%) Derivative
15 34 (0.571%) Digital Media
16 33 (0.554%) Mobile App
17 32 (0.537%) PMI
Operating Systems
1 1236 (20.75%) Windows
2 538 (9.033%) Linux
3 459 (7.707%) UNIX
4 430 (7.220%) Windows Server 2008
5 366 (6.145%) Windows Server 2003
6 175 (2.938%) Solaris
7 171 (2.871%) Windows 7
8 154 (2.586%) Red Hat Enterprise Linux
9 127 (2.132%) Windows XP
10 68 (1.142%) AIX
11 58 (0.974%) Windows Server 2012
12 47 (0.789%) OpenVMS
13 44 (0.739%) Windows Vista
14 30 (0.504%) Windows 8
15 27 (0.453%) SUSE
16 23 (0.386%) Android
17 21 (0.353%) Windows Phone
18 19 (0.319%) Oracle Linux
18 19 (0.319%) Windows 2000
19 18 (0.302%) HPUX
Processes & Methodologies
1 2531 (42.49%) ITIL
2 1104 (18.54%) Project Management
3 1051 (17.65%) Service Management
4 580 (9.738%) Change Management
5 510 (8.563%) PRINCE2
6 412 (6.917%) Continuous Improvement
7 398 (6.682%) Problem Management
8 325 (5.457%) Stakeholder Management
9 312 (5.238%) ITSM
10 305 (5.121%) Incident Management
11 252 (4.231%) E-Commerce
12 221 (3.711%) Release Management
13 215 (3.610%) Disaster Recovery
14 212 (3.559%) CRM
15 209 (3.509%) Configuration Management
16 201 (3.375%) Business Development
17 200 (3.358%) Business Analysis
18 180 (3.022%) Change Control
19 177 (2.972%) Performance Management
20 171 (2.871%) Business Continuity
Programming Languages
1 721 (12.11%) SQL
2 330 (5.541%) Java
3 260 (4.365%) C#
4 107 (1.797%) PowerShell
4 107 (1.797%) Perl
5 97 (1.629%) JavaScript
6 90 (1.511%) VB.NET
7 89 (1.494%) C
8 83 (1.394%) C++
9 81 (1.360%) Python
10 75 (1.259%) PHP
11 71 (1.192%) T-SQL
12 68 (1.142%) PL/SQL
13 66 (1.108%) Shell Script
14 61 (1.024%) VB
15 52 (0.873%) Bash shell
16 42 (0.705%) VBScript
16 42 (0.705%) Ruby
17 30 (0.504%) VBA
18 18 (0.302%) VB6
Qualifications
1 722 (12.12%) Degree
2 492 (8.261%) ITIL Certification
3 309 (5.188%) Security Cleared
4 266 (4.466%) Microsoft Certification
5 202 (3.392%) Cisco Certification
6 197 (3.308%) SC Cleared
7 181 (3.039%) MCSE
8 161 (2.703%) MCITP
9 147 (2.468%) CCNA
10 102 (1.713%) CCNP
11 75 (1.259%) PRINCE2 Certification
12 54 (0.907%) PMI Certification
13 53 (0.890%) VMware Certified Professional (VCP)
14 49 (0.823%) MCP
15 44 (0.739%) PRINCE2 Practitioner
16 43 (0.722%) ISEB
17 42 (0.705%) DV Cleared
18 41 (0.688%) Citrix Certification
19 40 (0.672%) MCTS
20 36 (0.604%) CISSP
Quality Assurance & Compliance
1 1072 (18.00%) SLA
2 224 (3.761%) QA
3 78 (1.310%) COBIT
4 71 (1.192%) ISO/IEC 27001
5 70 (1.175%) PCI DSS
6 50 (0.839%) Sarbanes-Oxley
7 47 (0.789%) ISO 9001
8 19 (0.319%) Basel II
9 14 (0.235%) Data Quality
10 11 (0.185%) JSP 440
10 11 (0.185%) TickIT
11 10 (0.168%) Basel III
12 7 (0.118%) ISO 14001
13 5 (0.084%) BS7799
13 5 (0.084%) 21 CFR Part 11
14 4 (0.067%) HL7
14 4 (0.067%) ISO/IEC 20000
15 3 (0.050%) EFQM
16 2 (0.034%) ISO/IEC 17799
16 2 (0.034%) ISO 9000
System Software
1 492 (8.261%) Active Directory
2 291 (4.886%) VMware Infrastructure
3 168 (2.821%) Hyper-V
4 122 (2.048%) XenApp
5 105 (1.763%) vSphere
6 48 (0.806%) Microsoft App-V
7 45 (0.756%) XenDesktop
7 45 (0.756%) VMware ESXi
8 43 (0.722%) VMware ESX
9 40 (0.672%) XenServer
10 36 (0.604%) Forefront TMG
11 28 (0.470%) ISA Server
12 23 (0.386%) Terminal Services
13 22 (0.369%) Citrix Presentation Server
14 21 (0.353%) Oracle RAC
15 15 (0.252%) UAG
16 13 (0.218%) EMC RecoverPoint
17 11 (0.185%) Microsoft Virtual Server
17 11 (0.185%) Tivoli Workload Scheduler
18 10 (0.168%) Oracle RMAN
Systems Management
1 148 (2.485%) SCCM
2 74 (1.242%) SCOM
3 55 (0.923%) Backup Exec
4 28 (0.470%) Tivoli
4 28 (0.470%) OpenView
5 25 (0.420%) WSUS
6 24 (0.403%) OpenView Configuration Management
7 21 (0.353%) Control-M
8 19 (0.319%) Systems Management Server (SMS)
9 18 (0.302%) Symantec Enterprise Vault
10 17 (0.285%) SCVMM
10 17 (0.285%) EMC NetWorker
10 17 (0.285%) Nagios
10 17 (0.285%) NetBackup
11 15 (0.252%) Tivoli Identity Manager
12 14 (0.235%) ARCserve
12 14 (0.235%) BMC PATROL
13 13 (0.218%) Oracle Identity Manager
13 13 (0.218%) Cisco UCCX
13 13 (0.218%) HP Quality Center
Vendors
1 1326 (22.26%) Microsoft
2 636 (10.68%) Cisco
3 609 (10.22%) Oracle
4 556 (9.335%) VMware
5 374 (6.279%) Citrix
6 341 (5.725%) SAP
7 281 (4.718%) HP
8 210 (3.526%) IBM
9 156 (2.619%) Red Hat
10 147 (2.468%) Juniper
11 136 (2.283%) EMC
12 114 (1.914%) NetApp
13 110 (1.847%) Avaya
14 93 (1.561%) Sun
15 85 (1.427%) CheckPoint
16 79 (1.326%) Dell
16 79 (1.326%) Remedy
17 69 (1.158%) Polycom
18 66 (1.108%) Business Objects
18 66 (1.108%) Lotus
Birmingham, West Midlands (County)
Service Management (West Midlands base) - My client, a specialist consultancy, are looking for a commercially aware Service Delivery Manager. The SDM must have ITIL qualifications and have managed...
Experis IT
Salary: £40000 - £48000 per annum + car allowance + bens
Posted: 12 June 2013
City, London
Key Skills: Prince 2, ITIL, managed service, management, service delivery management, process controls... As the Service Delivery Manager you will ensure that you consistently deliver a high quality...
Just IT Recruitment
Salary: £55000 - £60000 per annum + Training, Pension, Benefits
Posted: 13 June 2013
Sheffield, Yorkshire
We are looking for an experienced IT Service Delivery Manager (SDM) to work with a growing company in Sheffield... As an IT Service Delivery Manager, you will be...
Computer Futures
Salary: £50000 per annum
Posted: 17 June 2013
London
Service Manager - ITIL, Managed Services, Design, Implement, ITIL V3, Service Delivery Manager, Consultancy, Service Consultancy, Roadmaps, SLAThe CompanyA award winning consultancy/systems integrator going through extended growth after...
Energize Recruitment Solutions Ltd
Salary: £40000 - £65000 per annum + +Benefits +Bonus
Posted: 4 June 2013
West Midlands
Our client is a global major corporate organisation based in the Midlands- They require a high calibre proven Vendor Manager to join their Service Delivery team and manage...
Michael Page International
Salary: GBP80000 to GBP90000 per annum
Posted: 12 June 2013
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £50000 - £60000 per annum + car allow+bonus+ben
Posted: 13 June 2013
South Yorkshire
The Bridge Ltd
Salary: From £50,000 to £65,000 per annum
Posted: 15 June 2013
London
The Bridge Ltd
Salary: From £50,000 to £65,000 per annum
Posted: 15 June 2013
City of London
Computer Futures
Salary: £55000 - £60000 per annum + benefits
Posted: 4 June 2013
City of London
Computer Futures
Salary: £55000 - £60000 per annum + benefits
Posted: 6 June 2013
London
ComputAppoint
Salary: £50000 - £57000 per annum + benefits
Posted: 14 June 2013
West Midlands
Michael Page International
Salary: GBP80000 to GBP90000 per annum
Posted: 18 June 2013
London
NFP Group Ltd
Salary: £60000 - £65000 per annum + Bonus Pension Health
Posted: 24 May 2013
London
NFP Group Ltd
Salary: £60000 - £65000 per annum + Bonus Pension Health
Posted: 31 May 2013
Middlesex
Lorien Resourcing
Salary: £50000 - £55000 per annum + Bonus + Excellent Benefits
Posted: 18 June 2013
London
ANSON MCCADE
Salary: From £50,000 to £60,000 per annum plus competitive package
Posted: 12 June 2013
Guildford, Surrey
ANSON MCCADE
Salary: From £50,000 to £60,000 per annum AMC*BT/SDM735/9
Posted: 13 June 2013
London
Computer People
Salary: £27000.00 - £29000.00 per annum + Pension + Training
Posted: 18 June 2013
City of London
Computer Futures
Salary: £55000 - £60000 per annum + benefits
Posted: 5 June 2013
London
clearedgeconsulting
Salary: £23000 - £25000 per annum + benefits
Posted: 28 May 2013
Newcastle upon Tyne, North East
Hays Specialist Recruitment Ltd
Salary: £45000.00 - £65000.00 per annum + Bonus and excellent benefits
Posted: 12 June 2013
Newcastle Upon Tyne, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 - £65000.00 per annum + Bonus and excellent benefits
Posted: 12 June 2013
West Midlands
Michael Page International
Salary: GBP80000 to GBP90000 per annum
Posted: 18 June 2013
West Bromwich, West Midlands
Salary: £45000 - £52000 per annum + car / car allowance
Posted: 11 June 2013
Knutsford, North West
Salary: £40000 - £50000 per annum + bonus + pension
Posted: 18 June 2013