The table below looks at the statistics for the Technical Customer Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Customer Support in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Technical Customer Support
Rank 877 915 897
Rank change year-on-year
+38 -18
Permanent jobs requiring a Technical Customer Support 32 14 20
As % of all permanent IT jobs located in England 0.034% 0.014% 0.020%
As % of the Job Titles category 0.035% 0.015% 0.021%
Number of salaries quoted 31 14 20
Average salary £20,480 £22,500 £26,000
Average salary % change year-on-year
-8.97% -13.46%
90% offered a salary of more than £18,000 £22,499 £23,750
10% offered a salary of more than £32,500 £24,100 £31,850
UK excluding London average salary £25,000 £22,500 £26,000
% change year-on-year
+11.11% -13.46%
Technical Customer Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
90816 95785 94380
As % of all permanent IT jobs located in England 96.15% 96.49% 96.28%
Number of salaries quoted 77032 80058 76663
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Customer Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Customer Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Customer Support Jobs Demand Trend in England

Technical Customer Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support across the England region.

Technical Customer Support Salary Trend in England

Technical Customer Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Customer Support across the England region over the 3 months to 11 February 2016.

Technical Customer Support Salary Histogram in England

Technical Customer Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Customer Support within the England region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +18 12 £20,353 -9.54%
North West - 9 £19,000 - 1
South East +13 8 £25,000 +4.16%
East of England -1 3 £32,500 +44.44%
Technical Customer Support
UK

Technical Customer Support
Top 30 Related IT Skills in England

For the 6 months to 11 February 2016, IT jobs across the England region that cited Technical Customer Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title.

1 34 (53.13%) Internet
2 23 (35.94%) Windows
3 21 (32.81%) Degree
4 20 (31.25%) Microsoft
5 17 (26.56%) Telecoms
5 17 (26.56%) MS Excel
6 16 (25.00%) Broadband
7 15 (23.44%) Analytical Skills
8 14 (21.88%) SaaS
9 13 (20.31%) IMail Server
9 13 (20.31%) CRM
9 13 (20.31%) SMTP
10 7 (10.94%) ITIL
10 7 (10.94%) SQL
11 6 (9.38%) HTML
11 6 (9.38%) MS Office
11 6 (9.38%) Retail
12 5 (7.81%) XML
12 5 (7.81%) Unix
12 5 (7.81%) Active Directory
12 5 (7.81%) Finance
13 4 (6.25%) Wireless
13 4 (6.25%) Blackberry
13 4 (6.25%) Apple
13 4 (6.25%) SLA
13 4 (6.25%) VoIP
13 4 (6.25%) Android
13 4 (6.25%) LLU
14 3 (4.69%) Logistics
14 3 (4.69%) Windows Mobile

Technical Customer Support
Top Related IT Skills in England by Category

For the 6 months to 11 February 2016, IT jobs across the England region that cited Technical Customer Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.56%) IIS
1 1 (1.56%) MS Exchange
Applications
1 17 (26.56%) MS Excel
2 6 (9.38%) MS Office
Business Applications
1 3 (4.69%) WebTrends
Cloud Services
1 14 (21.88%) SaaS
2 2 (3.13%) Microsoft Azure
Communications & Networking
1 34 (53.13%) Internet
2 16 (25.00%) Broadband
3 13 (20.31%) SMTP
4 4 (6.25%) LLU
4 4 (6.25%) VoIP
4 4 (6.25%) Wireless
5 3 (4.69%) Structured Cabling
6 1 (1.56%) ADSL
6 1 (1.56%) LAN
6 1 (1.56%) LDAP
6 1 (1.56%) WAN
Database & Business Intelligence
1 3 (4.69%) SQL Server
2 1 (1.56%) MySQL
2 1 (1.56%) Oracle Database
Development Applications
1 2 (3.13%) JIRA
General
1 17 (26.56%) Telecoms
2 6 (9.38%) Retail
3 5 (7.81%) Finance
4 2 (3.13%) Marketing
Libraries, Frameworks & Software Standards
1 6 (9.38%) HTML
2 5 (7.81%) XML
3 2 (3.13%) .NET
3 2 (3.13%) CSS
Miscellaneous
1 15 (23.44%) Analytical Skills
2 4 (6.25%) Blackberry
3 3 (4.69%) Mathematics
3 3 (4.69%) Statistics
4 2 (3.13%) Enterprise Software
5 1 (1.56%) Computer Science
5 1 (1.56%) Management Information System
5 1 (1.56%) Social Media
Operating Systems
1 23 (35.94%) Windows
2 5 (7.81%) Unix
3 4 (6.25%) Android
4 3 (4.69%) Mac OS
4 3 (4.69%) Windows Mobile
5 1 (1.56%) Linux
5 1 (1.56%) Windows 7
5 1 (1.56%) Windows 8
5 1 (1.56%) Windows Server
5 1 (1.56%) Windows Server 2008
5 1 (1.56%) Windows Server 2012
Processes & Methodologies
1 13 (20.31%) CRM
2 7 (10.94%) ITIL
3 3 (4.69%) E-Commerce
3 3 (4.69%) Logistics
3 3 (4.69%) Mentoring
4 2 (3.13%) Coaching
4 2 (3.13%) Digital Marketing
5 1 (1.56%) DevOps
5 1 (1.56%) Identity Access Management
5 1 (1.56%) Information Security
5 1 (1.56%) Kalman Filter
5 1 (1.56%) Network Architecture
5 1 (1.56%) Presales
5 1 (1.56%) Product Management
5 1 (1.56%) Root Cause Analysis
5 1 (1.56%) SIEM
5 1 (1.56%) Web Development
5 1 (1.56%) Website Architecture
Programming Languages
1 7 (10.94%) SQL
2 3 (4.69%) C#
2 3 (4.69%) JavaScript
2 3 (4.69%) PHP
Qualifications
1 21 (32.81%) Degree
2 1 (1.56%) ITIL Certification
2 1 (1.56%) Microsoft Certification
Quality Assurance & Compliance
1 4 (6.25%) SLA
System Software
1 13 (20.31%) IMail Server
2 5 (7.81%) Active Directory
3 1 (1.56%) VMware Server
Vendors
1 20 (31.25%) Microsoft
2 4 (6.25%) Apple
3 3 (4.69%) BT
4 1 (1.56%) Oracle
4 1 (1.56%) VMware
Chester
Applause IT Ltd
Salary: £22000 - £30000 per annum + bens
Posted: 25 days ago