The statistics below represent IT jobs advertised across the England region that had Technical Customer Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Technical Customer Support
Rank 859 903 948
Rank change year-on-year
+44 +45
Permanent jobs requiring a Technical Customer Support 19 33 8
As % of all permanent IT jobs located in England 0.021% 0.032% 0.007%
As % of the Job Titles category 0.022% 0.034% 0.008%
Number of salaries quoted 19 17 4
Median salary £24,000 £22,500 £29,000
Median salary % change year-on-year
+6.66% -22.41%
UK excluding London median salary £24,000 £22,500 £12,250
% change year-on-year
+6.66% +83.67%
Technical Customer Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
86269 98137 103086
As % of all permanent IT jobs located in England 96.28% 96.30% 96.41%
Number of salaries quoted 72747 82628 84190
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Technical Customer Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Technical Customer Support in the job title.

Technical Customer Support Jobs Demand Trend in England

Technical Customer Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support across the England region.

Technical Customer Support Salary Trend in England

Technical Customer Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Customer Support across the England region over the 3 months to 30 September 2016.

Technical Customer Support Salary Histogram in England

Technical Customer Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Customer Support within the England region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +41 10 £24,000 -4.00%
Yorkshire +32 4 £19,750 -
London +46 3 £35,000 -12.50%
South West - 2 £22,500 -
Technical Customer Support
UK

Technical Customer Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 September 2016, Technical Customer Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Technical Customer Support in the job title.

1 23 (44.23%) Internet
2 20 (38.46%) Windows
2 20 (38.46%) Degree
3 17 (32.69%) Microsoft
4 16 (30.77%) MS Excel
5 15 (28.85%) CRM
5 15 (28.85%) Telecoms
6 14 (26.92%) Broadband
7 12 (23.08%) SMTP
8 11 (21.15%) IMail Server
8 11 (21.15%) SaaS
9 10 (19.23%) ADSL
10 8 (15.38%) LLU
10 8 (15.38%) Analytical Skills
10 8 (15.38%) Kalman Filter
10 8 (15.38%) Wireless
10 8 (15.38%) VoIP
10 8 (15.38%) SQL
11 7 (13.46%) SLA
12 6 (11.54%) Finance
12 6 (11.54%) ITIL
12 6 (11.54%) Linux
13 5 (9.62%) MS Office
14 4 (7.69%) Unix
14 4 (7.69%) TCP/IP
14 4 (7.69%) Wi-Fi
14 4 (7.69%) Mainframe
14 4 (7.69%) ITIL Certification
14 4 (7.69%) Spanish Language
14 4 (7.69%) QA

Technical Customer Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.77%) IIS
2 1 (1.92%) Apache
2 1 (1.92%) MS Exchange
2 1 (1.92%) Tomcat
2 1 (1.92%) WebLogic
2 1 (1.92%) WebSphere
Applications
1 16 (30.77%) MS Excel
2 5 (9.62%) MS Office
3 1 (1.92%) MS PowerPoint
Business Applications
1 2 (3.85%) Payment Gateway
1 2 (3.85%) Retail-J
Cloud Services
1 11 (21.15%) SaaS
2 1 (1.92%) Amazon AWS
Communications & Networking
1 23 (44.23%) Internet
2 14 (26.92%) Broadband
3 12 (23.08%) SMTP
4 10 (19.23%) ADSL
5 8 (15.38%) LLU
5 8 (15.38%) VoIP
5 8 (15.38%) Wireless
6 4 (7.69%) TCP/IP
6 4 (7.69%) Wi-Fi
7 2 (3.85%) iSCSI
7 2 (3.85%) LAN
7 2 (3.85%) WAN
8 1 (1.92%) ATM
8 1 (1.92%) Firewall
8 1 (1.92%) HTTP
8 1 (1.92%) Network Security
General
1 15 (28.85%) Telecoms
2 6 (11.54%) Finance
3 4 (7.69%) Spanish Language
4 3 (5.77%) Retail
5 1 (1.92%) Dutch Language
5 1 (1.92%) Marketing
Libraries, Frameworks & Software Standards
1 3 (5.77%) HTML
2 2 (3.85%) CSS
3 1 (1.92%) Web Services
Miscellaneous
1 8 (15.38%) Analytical Skills
2 4 (7.69%) Mainframe
2 4 (7.69%) Statistics
3 2 (3.85%) Digital Media
3 2 (3.85%) Enterprise Storage
3 2 (3.85%) EPoS
3 2 (3.85%) iPhone
3 2 (3.85%) Mobile App
3 2 (3.85%) Social Media
4 1 (1.92%) Data Centre
4 1 (1.92%) Mathematics
4 1 (1.92%) PKI
Operating Systems
1 20 (38.46%) Windows
2 6 (11.54%) Linux
3 4 (7.69%) Unix
4 2 (3.85%) Android
4 2 (3.85%) Windows Server
5 1 (1.92%) Windows 10
5 1 (1.92%) Windows 7
5 1 (1.92%) Windows 8
5 1 (1.92%) Windows Server 2008
5 1 (1.92%) Windows XP
Processes & Methodologies
1 15 (28.85%) CRM
2 8 (15.38%) Kalman Filter
3 6 (11.54%) ITIL
4 4 (7.69%) Case Management
5 2 (3.85%) Business Intelligence
5 2 (3.85%) Line Management
6 1 (1.92%) Digital Marketing
6 1 (1.92%) Identity Management
6 1 (1.92%) Presales
6 1 (1.92%) Server Virtualisation
Programming Languages
1 8 (15.38%) SQL
2 2 (3.85%) JavaScript
Qualifications
1 20 (38.46%) Degree
2 4 (7.69%) ITIL Certification
3 2 (3.85%) CCENT
3 2 (3.85%) CCNA
3 2 (3.85%) CCNP
3 2 (3.85%) Cisco Certification
3 2 (3.85%) MCP
Quality Assurance & Compliance
1 7 (13.46%) SLA
2 4 (7.69%) QA
System Software
1 11 (21.15%) IMail Server
2 3 (5.77%) VMware Infrastructure
3 2 (3.85%) NFS
4 1 (1.92%) Hyper-V
4 1 (1.92%) VirtualBox
4 1 (1.92%) VMware ESX
Systems Management
1 2 (3.85%) AirWatch
Vendors
1 17 (32.69%) Microsoft
2 3 (5.77%) Cisco
2 3 (5.77%) VMware
3 2 (3.85%) Motorola
3 2 (3.85%) Salesforce.com
4 1 (1.92%) Openreach
Telford, Shropshire
Pebble Learning Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 14 days ago