The first table below looks at the demand for the Technical Customer Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Customer Support in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Technical Customer Support
Rank 840 851 858
Rank change year-on-year
+11 +7
Permanent jobs requiring a Technical Customer Support 4 18 4
As % of all permanent IT jobs located in England 0.004% 0.016% 0.003%
As % of the Job Titles category 0.004% 0.017% 0.003%
Number of salaries quoted 3 11 3
Average salary £16,000 £21,000 £23,500
Average salary % change year-on-year
-23.80% -10.63%
UK excluding London average salary £16,000 £20,250 £23,500
% change year-on-year
-20.98% -13.82%
All Job Titles
England
Permanent IT job ads with a match in the
Job Titles category
96088 107696 114482
As % of all permanent IT jobs located in England 94.37% 95.02% 94.23%
Number of salaries quoted 80815 93104 97727
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £27,000 £27,500 £26,000
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%
Technical Customer Support
UK

Technical Customer Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Customer Support across the England region as a proportion of the total demand within the Job Titles category.

England Technical Customer Support Jobs Demand Trend

Technical Customer Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support across the England region.

England Technical Customer Support Salary Trend

Technical Customer Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Customer Support within the England region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
South West +3 2 £16,000 -23.80%
South East - 2 £25,500 - 1
Technical Customer Support
UK

Technical Customer Support
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the England region that cited Technical Customer Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title.

1 5 (50.00%) Service Delivery
1 5 (50.00%) Internet
2 4 (40.00%) ITIL
3 3 (30.00%) Windows
3 3 (30.00%) Change Management
3 3 (30.00%) Incident Management
3 3 (30.00%) Spreadsheet
3 3 (30.00%) Customer Engagement
4 2 (20.00%) Social Media
4 2 (20.00%) Asset Management
4 2 (20.00%) Windows Vista
4 2 (20.00%) Time Management
4 2 (20.00%) HTML
4 2 (20.00%) CSS
4 2 (20.00%) Intranet
4 2 (20.00%) Windows XP
5 1 (10.00%) TCP/IP
5 1 (10.00%) SLA
5 1 (10.00%) Microsoft
5 1 (10.00%) ITIL Certification
5 1 (10.00%) SQL
5 1 (10.00%) .NET
5 1 (10.00%) SQL Server
5 1 (10.00%) IIS
5 1 (10.00%) MS Office
5 1 (10.00%) MS Excel
5 1 (10.00%) CRM
5 1 (10.00%) Finance
5 1 (10.00%) Games
5 1 (10.00%) Retail

Technical Customer Support
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the England region that cited Technical Customer Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (20.00%) HTML
1 2 (20.00%) CSS
2 1 (10.00%) .NET
2 1 (10.00%) .NET Framework
Application Platforms
1 1 (10.00%) IIS
Applications
1 3 (30.00%) Spreadsheet
2 1 (10.00%) MS Office
2 1 (10.00%) MS Excel
2 1 (10.00%) MS PowerPoint
Communications & Networking
1 5 (50.00%) Internet
2 2 (20.00%) Intranet
3 1 (10.00%) TCP/IP
Database & Business Intelligence
1 1 (10.00%) SQL Server
1 1 (10.00%) SQL Server 2005
General
1 1 (10.00%) Finance
1 1 (10.00%) Games
1 1 (10.00%) Retail
Miscellaneous
1 2 (20.00%) Social Media
2 1 (10.00%) Social Network
2 1 (10.00%) Enterprise Software
Operating Systems
1 3 (30.00%) Windows
2 2 (20.00%) Windows Vista
2 2 (20.00%) Windows XP
Processes & Methodologies
1 5 (50.00%) Service Delivery
2 4 (40.00%) ITIL
3 3 (30.00%) Change Management
3 3 (30.00%) Incident Management
3 3 (30.00%) Customer Engagement
4 2 (20.00%) Asset Management
4 2 (20.00%) Time Management
5 1 (10.00%) CRM
Programming Languages
1 1 (10.00%) SQL
Qualifications
1 1 (10.00%) ITIL Certification
Quality Assurance & Compliance
1 1 (10.00%) SLA
Vendors
1 1 (10.00%) Microsoft
1 1 (10.00%) Google
Oxfordshire
To set, manage and maintain all 1st Line SLA's... The candidate will have experience with Microsoft product Technologies that are in the current support and product roadmap...
Go Partnership.
Salary: From £25,000 to £28,000 per annum + Benefits
Posted: 17 June 2013